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Fi veSt epst oget2021of ft oaPosi t i veSt ar tf orYourTeam I ft her e’ sonet hi ngt hatwi l lst i ckwi t hmeaboutconver sat i onswi t hcust omer si n2020,i t ’ showweshi f t edf r om what or gani sat i onsmi ghtwantf ort hef ut ur et owhatt heyf undament al l yneedt osecur ebusi nesscont i nui t y . Today ,I ’ m goi ngt oout l i neaf i vest epappr oacht hatwe’ veputt oget herbasedonourexper i encesofr emot ewor ki ng,andhow we’ vehel pedourcust omer ssuccessf ul l yt r ansi t i on,t hatIt hi nkwi l lhel pyouget2021of ft oaposi t i vest ar t . 1. St r i vef orsi mpl i ci t y I nt i mesofhi ghst r essanduncer t ai nt yt her ei sal ott obesai df orcl ar i t y .Conver sat i onswi t hourcust omer shavei ncl uded“ we needt or educeourr el i anceononpr emi sel i censi ng” ,“ wewantt oconnectr emot ewor ker swi t houtbuyi ngmobi l ephones”and “ howcanwemoveourexpensecl ai msonl i ne?” .Ar t i cul at i ngwhatyourbusi nessneedst oachi eveput syoui naposi t i onwher e youcanmeasur epot ent i alsol ut i onsagai nstt hei rabi l i t yt odel i ver . 2. Technol ogybasedonneed Technol ogymustal wayscomesecondt obusi nessout comes.Cl oudbasedser vi ceshavebeenwi t husf oratl eastt he12year s I ’ vebeenatSt or m( i ncl udi ngf ondmemor i esofBPOS2)butwhat ’ smassi vel yaccel er at edt hei radopt i oni st hechangei n oper at i onalandeconomi cci r cumst ancest hatbusi nessesar eexper i enci ng.Theevent sof2020havenecessi t at edt hedemand f orf ast ,r el i abl e,secur esol ut i onst hatcanber emot el ydepl oyed,basedi nt hecl oudandpai df oronasubscr i pt i onbasi s 3. Assesswhatyou’ vegot I nor gani sat i onswher e‘ t hebusi ness’ andI Tar esi l oed,busi nessl eader sof t enar en’ tawar eofwhatt echnol ogyt heyal r eady haveaccesst o,oranent i t l ementf or .I nt hesecasesi t ’ sent i r el ypossi bl et hatyou’ r eal r eadypayi ngf orcapabi l i t i est hatwi l lhel p youachi eveyourbusi nessout comes. Conduct i ngat echnol ogyaudi ti nl i newi t hdesi r edbusi nessout comeshel psavoi dunnecessar yspend–onecust omerwe per f or medanaudi tf orf oundt heyhadf i vepr oduct i vi t yt ool swhenonewoul ddo. 4. Rat i onal i seyourest at e Wi t hcl ar i t yonwhatyou’ vegot ,youcanmakebet t erbusi nessdeci si ons.Whenyouhaveadi st r i but edwor kf or cet hatneedst o communi cat ewi t hsuppl i er s,cust omer sandcol l eagueswhoar eal sowor ki ngr emot el y ,havi ngst andar dt ool sandpr ocesses makesbusi nessf l owmor eeasi l y . I nourcust omer ’ scase,wehel pedgett hem t ot heonesol ut i ont hatt heyneeded.ForSt or m,i tl edt oanat ur almi gr at i onf r om a mi xt ur eofcol l abor at i ont ool st oMi cr osof tTeamsandcompanywi deadopt i onofMi cr osof t365.Doi ngsohasbr oughtsi mpl i ci t y , costsavi ngsandt heabi l i t yt odobusi nessbet t er ! St or m Technol ogi es,TheBoul evar d,Bl ackmoorLane,Wat f or d, Her t f or dshi r e,WD188YW www. st or mt echnol ogi es. com +44( 0)1923801080
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