2016 e news edition 4 sca (wa) by Strata Community Australia (WA)

E-News Platinum Sponsors 2016

E-News Edition 4 2016

SCA (WA) E-NEWS

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Smarter Strata Insurance Australia-wide. Strata Insurance Products – It’s not all about price! With the strata market continually growing in WA and high competition amongst Insurers, it is extremely important for brokers, strata managers and owners councils to be aware of what they are purchasing. Yes, we all want the most competitive price for our Insurance, however at what cost. The strata products available on the market today vary greatly in coverage and benefits alike. Please be aware that when deciding on which product and which Insurer to go with that you are considering the coverage and additional benefits provided under each product and don’t simply make your decision on the cheapest premium an Insurer is offering. Cheap premiums are great up front until you have a claim and realise another Insurer could have provided cover or a benefit you don’t have or could have paid out more in the event of the claim. We at Longitude Insurance pride ourselves on providing not only competitive premiums but also offering a market leading product so brokers, strata managers and owners councils can rest assured they are well covered. Our security AAI Limited T/as Vero (part of the Suncorp Group) is one of the largest Insurers in Australia which should also be considered when choosing your Strata Insurer.

Jon Greenwood State Manager WA/NT Longitude Insurance Pty Ltd

West Australian Branch – Level 1, 35 Havelock Street, West Perth WA 6005

E-News INDEX – Edition 4 2016 2

Longitude Insurance

Index

Antenna Masters

5-7

President’s Report

Poolwerx

Media 30.6.16 – Strata Reform Joint Statement – industry bodies unite

Perrott Painting

Media 6.7.16 – Strata Title Reform Stalls

Schindler Lifts – Elevator Safety

13-15

Media 19.7.16 – Drones to carry out Building Safety Checks

CHU article – CHU’s Road to Digital Transformation

Media 4.8.16 – No time to stop imports of asbestos

Programmed Property Services

Media 8.16 – Short-term rentals are a ‘victory for common sense’

20-22 23 24-25 26 27-36

Macquarie Bank article – 5 tips for a more profitable financial new year WA Insurance Builders External Works – tree lopping article “Stop the Lop!” SAT online information guide ‘Do You Have a Strata Titles Enquiry?’ Office News, Landgate Strata Living Feedback, events

A100 Fast Track Policy

Accreditation

Member Update

Member Benefits

2016 Sponsors

General

MATV DESIGN INSTALLATION AND SERVICE Many older style communal antenna systems are cabled in what is known as a ‘looped system’. This means a single cable is looped in and out of every unit terminating at the wall outlet of each unit. With this design, if there is a failure or interference with an individual wall outlet, it has the potential to adversely impact on many other units that are linked with it. The impact of this issue is significant costs to the Strata Company in ongoing maintenance, as well as frustration and inconvenience to residents as it takes time to access multiple units in an attempt to locate the source of the problem.

We specialise in the design, installation & service of Master Antenna Television (MATV) systems. We combine today’s leading technology with over three decades of experience to implement MATV systems that are reliable, cost effective and deliver clear, crisp signals to your entire strata property. Antenna Masters recommend that any new communal antenna system includes a separate cable feed into each unit to ensure that the possible failure of an individual wall outlet will not adversely impact on other units, thereby minimising future maintenance costs.

We custom design each system to cater of your specific requirements providing practical solutions to your commercial antenna systems. Every aspect is engineered to supply your premises with optimum quality digital television reception, from the antenna, mounts and mast through to the most effective amplifier and distribution system. It is important to remember that the efficient and equitable distribution of the TV signals to all corners of a multiresidential complex is very much dependent on the design of the system. The poor design of such a major piece of infrastructure can potentially cause significant future costs in ongoing maintenance.

Call us on 9240 8980, or visit our website at www.antennamasters.com.au Put our services to the test and contact us for a free assessment of your Strata building today!

President’s Report – Rachel Cosentino

August 2016 Following a joint statement by SCA (WA) Inc, the Property Council of Australia and the Urban Development Institute of Australia calling on the Western Australian Parliament to prioritise the timely progress of Strata Title Reforms, representatives of each of these industry bodies met with The Honourable Terry Redman on 25 August 2016. At that meeting, we impressed upon the Minister the uniform support from the industry of the need for Strata Titles Reform. We expressed our disappointment at the announcement that the Bill would not be tabled before Parliament in 2016. And we reiterated that Strata Titles Reform is essential if WA is to see vibrant, liveable and sustainable cities in the future. While the Minister gave us his assurance that Strata Title Reform was a priority for him, the reality of the volume of legislation currently before Parliament, and the work involved in completing the Bill meant that it would not be tabled in 2016. He has also subsequently confirmed that he has requested that drafting of the Bill continue beyond November 2016 when government would ordinarily enter into caretaker mode. This is the most positive news we could realistically hope for. However the work is far from over. We have and will continue to work with Landgate to provide feedback on the portions of the draft bill as they are released to us. To date, we have submitted comments in relation to portions relating to Strata Management contracts and duties. We await the release of further portions in the near future which we will review closely. We also need to secure the support of WA Labor for the reforms to ensure that drafting of the Bill can continue and the Bill be introduced as early as possible to the 40th Parliament of Western Australia in 2017. To this end, we have also written to the Shadow Minister for Lands, Mr Tinley, seeking reassurance of WA Labor’s support for the Bill and the continuation of drafting. As this edition of E-News goes to print, we are preparing for what we hope will be a dynamic, challenging and diverse dialogue with members about the future governance of SCA (WA) Inc. A group of Councillors and members will be in lock down for a couple of hours to pour over the proposal for SCA (WA) Inc to become a chapter of the national company. Whatever the outcome of this session, it’s sure to be a valuable conversation about how to continue to deliver great value and benefit to our members, and strengthen the strata community in Western Australia.

Strata Titles Act Reforms As we emerge from the wild ride that was the Federal election results, eyes have quickly turned from Canberra back to the state government and progress on initiatives closer to home. For SCA (WA) Inc. and other allied industry associations, the focus will be very much on the STAR Reforms. It’s been said many times in many forums: a great deal of work has been done to date to pull together a package of reforms which are much needed, albeit omitting the sensible step of strata manager licensing. The reforms to the Strata Titles Act are now long overdue. As no draft bill or portions of a draft bill have been released to stakeholders for review or comment, we are becoming nervous about the lack of progress. That is why we have and will continue to call upon the state government to support the drafting process and bring the Bill before parliament this year. We have joined with the Property Council of Australia, UDIA and other stakeholders to voice the industry’s call for timely action. The Law Society of WA has also called on the government to expedite the reforms. We will continue to do this, despite the Minister for Lands foreshadowing that the reforms will not be drafted by the end of this year, because housing affordability and liveability go hand in hand. Housing affordability will not be achieved by tax reform alone. The future of sustainable, affordable cities for our growing population requires flexibility in forms of title, good governance in strata schemes, careful planning and quality in building. The reforms to the Strata Titles Act are a major part of delivering the Australian dream of home ownership in the future. I would like to thank of all SCA(WA) Inc.’s members who have assisted the Association to make representations to government and the Opposition about these reforms including those who have responded to our surveys and the Legal Affairs and Public Policy Committee members: Mark Atkinson, Kara Grant, Paul Keet, Jake Kneebone and Ida Smithwick. SCA Structure During the course of the last 6 months, SCA Ltd Board and SCA (WA) Inc. Council have been working steadily to explore the opportunities for, and the pathway to, a single national entity to represent the strata community. The milestones reached in this endeavour include:  February 2016 –National Council gave unanimous in principle agreement in support of a single national entity for the future of SCA.  March/April 2016- Development of a written Unification Proposal outlining a proposed governance and staffing structure and timelines for key steps  April 2016- WA Council resolution to support the Unification Proposal subject to certain assurances regarding: o o o o

Status of life members Board representation Budgetary processes Uniformity in staff structure

SCA Ltd Board and SCA (WA) Inc. Council see important opportunities that can be more easily realised through the proposed new structure. The proposed structure is the natural landing place for the process that was commenced in 2011 when SCA Ltd was incorporated and branding across the country was standardised. A single national structure should, we believe, enable acceleration towards uniformity and raising the benchmark in education, professional standards and accreditation, communications and our public relations activities. However we hope too that it will unlock internal efficiencies, costs savings and achieve economies of scale. Like all strategic decisions, there will be trade-offs involved in choosing this course. Council is conscious of the trade-offs and believes that the long term sustainability and effectiveness of SCA demands that this trade-offs be made. However what should not and cannot be compromised is the level of service to members at a local level. We also know that the vision cannot be achieved without the support and commitment of our members to this vision. Professional Standards SCA (WA) Inc. Council has formally endorsed and adopted a new Code of Conduct for our members. The Code of Conduct is not different in substance to the previous Code of Conduct. However the new Code of Conduct has also been adopted by the SCA Ltd Board and so is a uniform Code for members of all state affiliates of SCA Ltd. A national Code of Conduct is a significant benefit to our members and clients of our strata manager members. Members of the public can deal with our members with confidence knowing that, by their membership, they have agreed to be bound by a Code that applies throughout Australia. This step is also a precursor to the formation of a national disciplinary committee to deal with allegations of breaches of the Code of Conduct. This will bring added vigour, independence and transparency to disciplinary processes and aid in our goal of raising public confidence and professional standards in the sector. Rachel Cosentino SCA (WA) President

A? L I O L A O R P T G S N U I A N MM R I E W T S S E Y W M F N TI SI N N A E I P L P P A M H O WHAT D TO BE NON-C IS FOUN Noncompliance can attract pool closure, notice to writ and serious penalties which can include the Strata Owner or Operator facing legal proceedings, and even civil damages suits in extreme or repeat cases. Poolwerx offer guidance through the legislation minefield. The forced closure on non-compliance grounds of a pool can have a dramatic impact on the Strata site's appeal and retention of current and future residents and their guests. The associated negative publicity magnified in social media only serves to perpetuate the problem ensuring knowledge is spread far beyond the complex with little hope of containment.

What do the Environmental Health Officers check during Western Australian Strata pool site visits?

In each state and territory local government Environmental Health Officers (EHO’s) are responsible for protecting the health of the (general) public. As the regulators of swimming pools, water parks and spa pools, these EHO’s are chartered to protect the pool users against unnecessary risks and the spreading of infectious diseases.There are multiple tiers and bodies of legislation, standards and guidelines applicable to owners and operators of Strata Communities across Australia comprising of State, National and Local Governments. With pools in Western Australia the legislation covers fencing, water quality and pool operations. The Western Australian Code of Practice has recently had some updates released, like the SPIN water testing approval with more updates to follow later this year. The Western Australian code and the national legislation(s) contain prescriptive instructions that as the Strata Manager or Owner you must comply with. The mandatory requirements include keeping a log book recording the following: 1. water quality, 2. chemical analysis, 3. frequency of water testing (both chemical and microbiological) 4. water quality parameters, 5. plus general pool maintenance. NB. Microbiological pathogen testing must be undertaken only by a NATA certified testing laboratory which Poolwerx can arrange. Additionally, operators need to be familiar with applicable barrier requirements (eg. fencing), as well as safety signage specifications, safe storage and handling/use of chemicals and protective wear.The inspectors review all these on every visit.

Do you know your Risk Classification Group?

In Western Australia, Strata Pools are currently classified as a Category 4 risk and dependant on numbers of lots. To understand the risks associated with each pool in your facility refer to the Western Australian “CODE OF PRACTICE FOR THE DESIGN, CONSTRUCTION, OPERATION, MANAGEMENT & MAINTENANCE OF AQUATIC FACILITIES”.

Can Poolwerx for healthy pool people supply Western Australian Strata Owners and Managers expert assistance?

Yes, is the short answer. We have certified service technicians (which is a requirement in Western Australia) to ensure that you meet legislation and get the best poolside service and reporting. Reach out and let us share the load now.

What services do Poolwerx provide?

Poolwerx (preferred supplier to SCA Western Australian members for over 12 years) does provide a range of options and support covering a wide scope. We can offer as little or as much support as you need or use us for emergency problem solving. Options include site audits, preventative and programmed maintenance plans, equipment, chemicals, upgrades and signage. For your peace of mind our Poolwerx Pool Service Technicians are all highly experienced, receive ongoing industry leading training including local Western Australian code and national regulation compliance updates. Western Australian Strata Operators and Owners do need to be aware of Western Australia legislation, standards, guidelines and operate with compliance at all times. Remember ignorance of legislation is not an acceptable excuse. Having certified service operators is a requirement in Western Australia.

Accurate functional water testing using Waterlink SPIN technology. How does it work?

Waterlink Spin is a photometer that uses reagents to test the chemical composition of water. The innovative advanced technology within the Water link Spin unit and simplified testing processes result in higher testing accuracy, efficiency gains and compliance. Rather than using test tubes and individual reagents, Waterlink Spin uses a single disc that contains specific amounts of reagent contained in separated chambers allowing up to 9 different chemical tests to be conducted at once. In approximately 60 seconds all chemical test results are returned. Poolwerx have this technology nationally and are happy to arrange a demonstration at your convenience free of charge.

Poolwerx is Australasia’s largest pool and spa care network with over 100 local Franchise Partners operating in more than 300 mobile service vans and 96 retail hubs in Australia and New Zealand. For a chat about how Poolwerx can find efficiencies in your budget call Tony Campbell on 0417914085 or email service@poolwerx.com.au.

30 June 2016

MEDIA RELEASE Industry bodies unite for action on strata reform Leading WA industry bodies have come together to call on the State Government to take immediate action to follow through on promises of much needed strata title reform in Western Australia. The Property Council, Strata Community Australia and the Urban Development Institute of Australia have come together in calling on the State Government to introduce the draft Bill into Parliament to pass changes to the Strata Titles Act by the end of 2016. The three groups are in agreement that the promised reforms will greatly assist the development industry to grow the economy and significantly improve the lives of thousands of West Australians living in strata properties. Property Council WA Executive Director Lino Iacomella said “The introduction of community strata titles would reduce the cost and complexity of many large mixed-use property developments that are proposed in Perth and major regional centres in WA.” UDIA WA CEO, Allison Hailes said “Much of the hard work to figure out the reforms has been done and industry is supportive of the changes. It's now critical that drafting of the new legislation is expedited and the Bill is introduced into Parliament as a priority, to ensure West Australians are able to benefit from the proposed changes as soon as possible.” Strata Communities WA President Rachel Cosentino said “Strata law reform was needed as a key driver of housing affordability, sustainability and liveability for WA’s growing population. In particular, the proposed reforms will help improve the governance and diversity of strata communities.” Strata reform is vital to meet the needs of a population that is growing and changing across WA and to prevent project delays and a lack of development options for increased affordable housing and community living. It is critical these reforms take effect this year to ensure the continued progression of current major projects in Perth. Media contact: Lino Iacomella | M 0417 501 974 |E Liacomella@propertycouncil.com.au

Perrott Painting’s A-B-C of Success. Accurate Information

 Our estimators are professionally trained and also painters by trade.  We have completed in excess of 9000 Projects, 5000+ in Strata.  Very strong management that understand painting.  Our internal management systems include the measurement of every project, enabling our pricing model to be constantly fine-tuned.

Belief

 Our quote will be accurate.  Scope and Specification will be clear.  You can pass it to your owners with confidence.  All aspects of the project considered.

Certainty

 Long standing and proven reputation delivering excellent service to Strata.  We understand people work and live in these environments.  Testimonials and References showing strong performance.  Long standing strong relationships in the Strata market .

RESIDENTIAL STRATA Majestic Rise, Applecross Location: Project:

Applecross Exterior one-off repaint with access issues Comments: Perrott Painting were engaged to supply our service in carrying out the repaint project of this building in Applecross. The property had fretting and static cracking in the rendered surfaces (this is crazed or mapped looking cracking) and prescribed the use of an Elastomeric Membrane. The repaint project, with its difficult access and specialized coating system, was completed in a timely fashion with a great result. “It was a big decision by the Body Corporate to have Perrott Painting paint our five storey Applecross apartment block - but it was well worthwhile. The transformation was truly amazing and Perrott's staff were extremely professional, obliging and a pleasure to work with.” Barry Thornton Chair Majestic Rise Council of Owners

After more than five years of industry and community consultation about much needed strata title reform in WA it was disappointing to be informed in the media today that the WA Government is stalling the reform process. Lands Minister Terry Redman was quoted as saying the “complex” reforms were now unlikely to be introduced into Parliament by the end of the year. Property Council WA Executive Director, Lino Iacomella said this is a big let-down for the industry and the community. “As recent as January this year the Minister issued a statement saying that Cabinet had approved drafting a Bill to amend the Strata Titles Act. “We have been waiting a long time for these reforms to reduce the complexity of major projects and to deliver the sorts of amenities expected by the community. “Reforms like the introduction of community titles is essential to help industry get on with broadening the economy and keep WA growing. The Property Council has commenced a campaign calling on the WA Government to urgently fast-track strata reform in WA, including the introduction of draft legislation into state Parliament and prompt passage of the amendments to the Strata Titles Act in 2016.

Elevator safety Did you know that elevators are the safest form of transport in our modern world? Modern elevator systems have some of the most sophisticated safety devices available on any form of transport used today.

Elevator safety devices Elevators utilise mechanical and electrical components to monitor the operation of the elevator to ensure passenger comfort and safety. Safety components include cabin over speed governors, ropes and traction belts, safety gear, electro-mechanical door locks, infrared shaft sensors, intelligent control systems, buffers and buffer switches, rope tension switches, and stop buttons, just to name a few.

What should I do if the elevator stops? In the event that a safety device is triggered during elevator travel, the elevator may come to an emergency stop. Should you be in an elevator when it comes to an emergency stop there are a number of points to be aware of:

Can elevators fall?

–– The elevator has stopped in response to a safety device being triggered: –– The elevator has air circulating from openings at the bottom and top of the elevator cabin. –– Never climb out of a stalled elevator. –– Use the ALARM or PHONE button to initiate assistance. The telephone or intercom will connect to a 24/7 contact centre. –– Above all, wait for qualified help to arrive and never try to leave an elevator that has not stopped normally.

Some movements of an elevator can create the sensation of falling. Elevators have speed sensing devices known as governors which will trigger in the event of an over speed in either the up and down direction.

Emergency lighting will come on in the event of a power failure. For more information on elevator safety contact Schindler or speak with your service technician.

Contact: Glenn Fairey - Sales Manager Service Phone +61 8 9282 1821 Mobile 0 421379603 glenn.fairey@au.schindler.com www.au.schindler.com | 13 18 74

Jason Rivers - WA Portfolio Manager Phone +61 8 9282 1888 Mobile +61 407 057 178 jason.rivers@au.schindler.com

Media Release – INTERVIEW OPPORTUNITY AVAILABLE Tuesday July 19th, 2016 Attention Western Australian Media/Property Editors

AUSTRALIAN STRATA PROPERTY BOSS WELCOMES PLANS FOR DRONES TO CARRY OUT BUILDING SAFETY CHECKS AUTHORITIES IN WA MUST ADDRESS “PEEPING TOMS” CONCERN APARTMENTS AND UNIT OWNERS ON THE BRINK OF BIG SAVINGS The peak organisation for Australia’s $1.2 trillion strata property sector has come out in support of drones being used to inspect high rise residential apartment buildings across Western Australia. But, they call on local authorities in Western Australia to lay out a plan to ensure regular drone use doesn’t open the door for “peeping Toms”. With over 26% of the population now calling apartments and units home, drones could mean big savings for strata communities nationwide when checking on things like window safety and structural integrity storeys above the ground. On the flipside, leaders say strata property owners must have assurances their rights will not be left up in the air with the arrival of hovering recording devices to city skylines. Strata Community Australia (SCA) is the peak industry body for Body Corporate and Community Title Management in Australia, and according to CEO Kim Henshaw, drones present an efficient and cost-effective solution for inspections and maintenance. “Australia’s property future lies storeys above the ground so it makes sense we have solutions available to allow savings to all owners within these communities,” Mr Henshaw said today. “This technology, paired with the right safety and privacy guidelines has the potential to monitor and maintain these high density areas at a more efficient level that can be achieved at the moment and we simply must support that.” Mr Henshaw says privacy is the elephant in the room and it’s one that won’t go away until authorities address how drones can be used. Strata Community Australia (National Office) Suite 101, Level 1, 845 Pacific Highway, Chatswood NSW 2067 P 02 9492 8250 | E admin@stratacommunity.org.au | W www.stratacommunity.org.au

“If there are comprehensive plans forthcoming from authorities to see privacy and safety maintained along with the buildings themselves, then we welcome the benefits available to Australian strata property owners.” “Our members have communicated clearly with us that commercial drone operation would eliminate the need for expensive maintenance procedure, meaning less money spent on contractors and more savings in the pockets of owners, and that’s something to put the work in for.” “The manoeuvrability of drones, combined with their recording ability will allow strata communities to regularly update maintenance so we hope to see action from authorities soon to see this comfortably become a widespread tool.” But with the proposed widespread use of drones flying among high rise buildings comes the general feeling of concern for privacy and Mr Henshaw supports the call for strict guidelines to be placed on their use. “We are aware of incidents where drones have been used purely for the purpose of spying on others and invading their privacy and we want councils to recognise that their widespread use needs to be addressed in law.” “While we are comfortable that the Civil Aviation Safety Authority (CASA) can regulate safety we are very clear on the fact that they cannot regulate privacy so we urge councils to prioritise this matter immediately.” Mr Henshaw says that they are committed to preserving the best interests of those living in a community scheme, and have urged managers to keep the lines of communication open when addressing concerns about drones. “The question on the lips of all owners will be ‘is Big Brother watching?’ and managers need to help overcome this doubt by keeping owners and residents informed about their community’s day to day maintenance plan.” “Where applicable, we want managers to take action and notify all owners and residents about the presence of a drones being used for maintenance and inspections, including details regarding the time of use, and for what period.” SCA urgers owners who are unsure about the presence of a drone outside their building to contact their manager if they feel that their privacy is being compromised. ENDS Strata Community Australia (National Office) Suite 101, Level 1, 845 Pacific Highway, Chatswood NSW 2067 P 02 9492 8250 | E admin@stratacommunity.org.au | W www.stratacommunity.org.au

Editor Note: Mr Henshaw is CEO of Strata Community Australia About Strata Community Australia Strata Community Australia Limited (SCA) is the peak industry body for Body Corporate and Community Title Management in Australia. Membership includes body corporate managers, support staff, committee members and suppliers of products and services to the industry. SCA proudly fulfils the dual roles of a professional institute and consumer advocate. SCA has in excess of 3,300 members who help oversee, advise or manage a combined property portfolio with an estimated replacement value of over $1.2 trillion. Website: http://stratacommunity.org.au/ Released by: Pat McGuire Marketplace Communications 0412 748161 Patrick.mcguire@mpc.com.au

Strata Community Australia CEO Kim Henshaw

Strata Community Australia (National Office) Suite 101, Level 1, 845 Pacific Highway, Chatswood NSW 2067 P 02 9492 8250 | E admin@stratacommunity.org.au | W www.stratacommunity.org.au

CHU’s road to Digital Transformation st

After celebrating his 1 Anniversary with CHU, Bobby Lehane reflects on the journey they have taken. Bobby Lehane recently celebrated his first anniversary as Chief Executive of strata insurance specialist CHU Underwriting Agencies. So when he says he looks to the taxi industry to guide his transformation agenda, it may be tempting to assume it’s just a joke. But the joke is on anyone who doesn’t believe he is deadly serious. Mr Lehane is a disruptor, and he has spent the past 12 months turning a staid strata insurance company into a thoroughly modern innovator. And the taxi industry? Think ride-sharing service Uber. “It’s plain to see the taxi industry was ripe for disruption, and disruption has had fairly devastating consequences for the business and investors, but arguably very positive impacts for the customers,” Mr Lehane says. He sees parallels in strata insurance, but unlike the hidebound taxi industry, he is deter-mined CHU won’t be caught by surprise. “Strata is an extremely challenging sector. We need to assess: are we meeting the needs of our customers? Is there an opportunity for strata to do things better?” The answers are clear to Mr Lehane, and when he was appointed chief executive last year he had his chance to “Uberise” his new charge. CHU is no stranger to innovation. Founded in Sydney in 1978, Corporate Home Underwriting created the first strata insurance plan in Australia, and has since then underwritten more than 100,000 schemes nationally. But competition took its toll as new entrants and an aggressive price war saw strata cover premiums fall 20-30% last year. “A proliferation of new entrants, all trying to get market share as quickly as possible, created a market dynamic that was irrational and difficult to compete with,” Mr Lehane says. He believes the switch of ownership from QBE to Steadfast has made it easier for CHU to respond to the challenges ahead. “There’s more flexibility with Steadfast. They have a federated model that enables the businesses to run with a degree of autonomy.” “Under Steadfast our focus now is on being a sales and distribution company.” “Providing the right product for the customer in the context of a particular risk and a particular market, being price-competitive and providing the service levels our customers expect. It creates a very different mindset.” The biggest change under way at CHU is the digital transformation of business processes and customer service. Mr Lehane wants to be the disruptor, like Uber, rather than the disrupted, like the taxi industry. “Over the next 12 months CHU will be releasing a number of new initiatives to follow in Uber’s footprints and revolutionise the way we think about service in the strata sector,” he says. “We will enhance our ability to interact digitally and simplify many of the cumbersome processes inherent to insurance. “No longer will clients need to wait for office hours to submit a claim or get a quote for insurance. We believe clients should be served when, where and how they want by multiple channels.” CHU has already launched the CHUniverse phone app, allowing people to submit a claim without the need to fill out lengthy forms. Staff will also benefit from digital systems and processes. “At the moment one of the biggest concerns with staff is the laborious nature of what we do. There’s a huge amount of manual work in quoting insurance. “Now, a significant proportion of this work will be easier and quicker to do, which will free up time to focus on more complex risks and growing the business.” Another step in the transformation strategy was the recent case study conducted with Aerial by Drone to assess the application of Drones in supporting the claims process. CHU found that the Drones provided a wealth of in-depth data through imagery and video’s. The speed of the data collection process was also greatly increased all signifying the very real applications that Drones are providing. “We see fantastic opportunities to work with partners, who are specialists in their field” says Mr Lehane “and this use of Drones to assist our clients is a perfect example of finding solutions for the challenges of the future.” CHU is continuing to work with Aerial by Drone to further explore benefits that can be captured from this evolving technology. Mr Lehane can look back on the past year with pride. But he is not ready to rest on his laurels just yet. “The business is in a very strong position now,” he says. “We’re a business that is growing, we’ve exceeded our profitability targets, staff retention is high and staff engagement is strong. “But we’re not even close to being the best we can be.”

The Australian Newspaper 4th August 2016

‘No time’ to stop imports of asbestos EXCLUSIVE: ANDREW BURRELL Companies importing goods riddled with deadly asbestos are not being fully investigated by Australian Border Force due to “time and resources” constraints and the uncertainty of prosecution, a review of Australia’s asbestos border controls has found.

85 per cent of imported fabricated steel coming into the country failed to meet Australian standards.

The KGH report noted that it was often difficult for the Department of Immigration and Border Protection to prosecute against a “mistake of fact” defence, in which Amid revelations that authorities have prosecuted only an importer argues it took all reasonable steps to pretwo companies for importing asbestos since 2008, the vent the infringement. An overseas laboratory testing report calls on the federal government to more forceful- certificate showing foods were “asbestos free” could ly pursue the offence and to work with China to educate convince a court to find in favour of an importer even suppliers about Australian laws. where testing did not comply with Australian standards. The independent review by Swedish firm KGH Border Services will be released today by Immigration Minister But the review found the department could contribute Peter Dutton, who received it five months ago. to more successful prosecutions by gathering more evidence at an earlier stage. “Lack of available evidence, It recommends the ABF move to “prioritise” prosecuwhich can only be gathered by undertaking a full investions, noting asbestos had recently been detected in tigation, makes it difficult to develop strong prospects Australia in building materials, children’s crayons, mo- of successful prosecution,” it said. tor vehicle gaskets and spare parts. The report found that a lack of available technologies But it reveals the ABF’s investigation division has dehad limited the Department of Immigration and Border cided against fully investigating several recent referrals Control’s ability to keep asbestos out of the country. it received for asbestos-related offences due to the “time and resources implications” needed to pursue “Non-intrusive inspection equipment currently used by them and the “uncertainty of outcomes”. the DIBP, such as X-ray scanning equipment does not detect asbestos content,” it said. “There are currently The release of the review comes amid an outcry led by no proven field asbestos detection devices available on unions and business groups over the rising incidence of the market.” Chinese made building products contaminated with asbestos slipping through border controls. The ABF last Most of the government’s processes for managing the month halted 21 containers sourced from Chineseimportation of asbestos were found to be “effective” but owned company Yuanda after its building materials at the department should: the $1.2 billion Perth Children’s Hospital and the 1 William Street office tower in Brisbane were found to con-  Engage with countries such as China by working tain white asbestos, or chrysotile. with Australian chambers of commerce and Australian diplomats to ensure foreign suppliers comThe Australian reported last week that a South Australply with Australian laws. ian company had imported more than 8000 cement sheets laced with asbestos from China in 2010 and  Target more high-risk goods by enhancing risk 2011, triggering an investigation by the Australian Borprofiling processes to ensure importers cannot der Force and Safework SA that is still in process. change trade habits and reporting practices to avoid matches on existing profiles. It has emerged in recent weeks that the maximum fine for illegally importing asbestos—$180,00—has never  Establish a dedicated customer service charter that been imposed in Australia. outlines the department’s service standards and expectations of importing industries. The Asbestos Industry Association, which represents businesses engaged in abating the hazardous material, says the ABF checks less than 5 per cent of all products  Promote voluntary compliance through better engagement with industry, the public and other imported into the country. The rising concerns over asbestos come as the peak national welding body also stakeholders. demands a new certification regime to ensure compliance with Australian standards amid claims that about

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Short-term rentals are a ‘victory for common sense’ Hotel operators and real estate agents may sneer at the thought but a growing number of property owners—and tenants—agree there’s much to be gained from providing short-stay accommodation to travellers, particularly in Australia’s most popular travel destinations.

The study found that 85 per cent of Airbnb “hosts” rent out the home they live in and the typical host earns $4505 a year renting out their properties to guests. “Airbnb is helping more people see Sydney in a whole new light, by visiting new suburbs they may have never seen before,” says Airbnb Asia-Pacific regional director Ole Ruch.

In mid-December, the Melbourne City Council, lost a court appeal aimed at restricting the use of apartments for short-stay occupants. The appeal followed a ruling by the Supreme Court of Victoria last May that “This is great news for people in Sydney’s suburbs found in favour of apartment owners wanting to rent who can earn a little extra money to help them pay out their apartments. their bills and be part of the vibrant Airbnb community.” But in Melbourne and Sydney many of the hosts Paul Salter, who took his case to the courts after the are gun-shy when it comes to talking to the media council restricted him from using his Docklands apart- about why they use Airbnb. ments as short-stay rentals, welcomes the decision. “This is a victory for common sense and equity,” Salter However one of Airbnb’s Melburnian hosts, who says. “If people purchase an investment property, spoke to The Weekend Australian on the condition of they should be entitled to offer those properties as anonymity, confessed that they did not own the propfully self-contained residences. It shouldn't matter erty they were subletting. whether the occupants stay for a week or a year.” From their house in the inner-northern suburbs, the Salter, a committee member of Victorian Accommocouple turn a dime on the $450 a week rental by subdation Services Association, says the industry of short- letting it on Airbnb for $100 a night. “We're low instay apartment lets generates significant revenue and come and it helps us to meet the bills and also to travemployment for a wide range of businesses in the el ourselves, often using Airbnb,” the host says. local areas including cafes and restaurants. In Australia, the laws for short-stay apartments reWhile slightly different from the accommodation pro- main ambiguous outside of Victoria, while the laws for vided by Salter, the success of short-stay accommoda- subletting are standardised. According to the Tenants tion websites show that demand from travellers, both Union of Victoria, subletting a room or an entire propdomestic and international, is growing unabated. erty is permissible — but only for a period of two months for subletting an entire property, and in the Airbnb, founded in 2008 in the US, is the best- known case of renting out a room, the property has to be website for short-stay accommodation. Thousands of assigned to a specific person for a specific time. Australians use the online portal to book private residences, rooms or even shared rooms while travelling. The Tenants Union says you cannot sublet without the Since 2008, Airbnb has grown from 120,000 listings at landlord’s written consent. However, the landlord the start of 2012 to more than 300,000 listings now. cannot unreasonably withhold their consent. Similar legislation covers subletting in the states of Western A recent study by Airbnb in conjunction with BIS Australia, South Australia, Tasmania, NSW and Shrapnel showed short-stay accommodations boosted Queensland. economic activity in Sydney by $214 million in one year alone.

5 tips for a more profitable financial new year

With the new financial year upon us, we would have likely seen all the tax tips and end of financial year (EOFY) checklists. But what about planning proactively for a new financial year? If you’re hoping the next 12 months are more profitable than the last, here are some simple ideas that could make that happen sooner.

“Ideally you want to increase revenue without also increasing expenses by the same amount. And that starts with putting your revenue under the microscope. 1. Get smarter with pricing “We talk about seeking ‘positive jaws’ on the profit and loss – where revenue is up but expenses are down,” explains Rob Hayward, Head of Client Solutions, Virtual Adviser Network with Macquarie Wealth Management. “Ideally you want to increase revenue without also increasing expenses by the same amount. And that starts with putting your revenue under the microscope.” This may be as simple as putting your prices up. “Our benchmarking consistently demonstrates the profitable firms are the ones who increase their fees. One of my clients was nervous about increasing client fees by 10% – yet he didn’t really get any push back.” Consistency is just as important – it’s a good idea to check everyone in the firm is charging the same rates. “You’d be surprised,” Hayward comments. “Some partners

may be more prone to doing ‘deals’ for their preferred clients, and that can add up. For example, we often see financial planning firms who tell us they charge clients a 1% advice fee across the board dipping to an average of 0.8% because of this.” He says he is also seeing some accountancy practices shift some of their client engagement models to a retainer or monthly payments. “They may scope out the work for the year, and agree an upfront monthly or quarterly charge. This completely transforms their revenue model: it’s predictable cash flow, less time chasing invoices, and you can forecast your year with much greater accuracy. Many firms start this process by changing how they charge for SMSFs from annually to monthly from the SMSF cash account.” Another attractive and longer-term benefit of this is the potential to increase the value of your firm. “Financial planning businesses typically sell at around three times revenue because they have regular income stream and a secure client base. In contrast, the traditional accountant ‘fee for service’ model will sell at one times revenue,” Hayward explains. 2. Check your expenses The other ingredient for ‘positive jaws’ is lean expense management. Collecting cash monthly is one way to trim expenses – you’ll reduce admin hours following up as well as cash flow loan interest payments. Hayward also suggests checking for ‘subscription creep’ with licensing arrangements or technology plans. “You may have upgraded your accounting software in the past, for example, but now you have fewer users or no longer need all the features. They might have a more cost-effective plan you can switch to.” He says it’s not uncommon for firms to still be paying for mobile phone plans and other subscriptions for ex-employees. “When you’re looking at your bottom line, look for those lazy expenses.” 3. Let your unprofitable clients go Another hidden factor that could be unintentionally eroding your profits? Some of your customers. It’s commonly understood the Pareto rule applies to business – for example, around 80 per cent of your revenue is derived from 20% of your client base. But did you know a small percentage of your client base is actually costing you money? Intuitively you probably know who these clients are – the ones that waste your staff’s time, expect more than what they’re prepared to pay for and distract you from more profitable customers. Those high maintenance clients may also be damaging staff morale and performance.

But before you rush to let them go, do some analysis to check just how much they cost to service by tracking time-based activities on each client or project. Then work out why they are unprofitable. It may be that they need to shift to a different pricing model or service package. And if they don't want to, it’s time to suggest they try a different provider. You’ll see the impact on your bottom line almost immediately. Some businesses identify and increase the fees for unprofitable clients and often find that many of these clients stay with the firm. 4. Don’t just grow market share - grow the overall market If your growth strategy revolves around generating new customer leads and referrals, you may be able to win some market share from your competitors. But what if you could also grow the overall pie? For example, 2015 research found that just 16 per cent of working Australians use a financial planner.1 Meanwhile, according to TAL’s research just 33 to 37% of Australians aged 18 to 69 hold life insurance and the Insurance Council of Australia suggests only 63% of Australian small to medium sized businesses have enough business insurance. So could there be room to grow the overall market for planners and brokers? Potentially. And the same could apply for other service sectors – think about which audience groups are not using (or are completely unaware of) your services. Are there new products, services or platforms you could create to reach them profitably? 5. Be tax-effective with your strategy Finally, make sure you make the most of any possible tax benefits within your new financial year plan. First, a word of caution from Hayward. “For example, while the $20,000 instant asset tax write off sounds attractive for small business owners, the reality is it doesn’t really change the dial on your bottom line unless you actually need the asset to generate revenue.” Other opportunities include a Research and Development (R&D) tax incentive to help cover the costs of developing new products or processes to meet the unmet needs of that missing market share, or financial incentives to hire older workers. Ready to kick start your new financial year strategy? It’s a good idea to get your team on board first – so check out our tips for a successful planning session. To find out more contact Stephanie Schipp from Macquarie on 0413 684 458 or go to macquarie.com.au/business

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STOP THE LOP! Did you know TREE LOPPING is outdated and dangerous to property and tenants? Outdated pruning techniques such as lopping were once seen as a means in which to control the growth potential of trees. History has proven that these pruning techniques were unsuccessful and detrimental to the viability and integrity of trees.

This production is aimed at Arborists, Tree Maintenance Contractors, Local Government Officers and other Government Departments to bring uniformity to the industry using up to date, sound arboriculture techniques. The standard promotes pruning rather than lopping and focusses on reducing the tree crown whilst retaining the structure of the tree. Under AS 4373-2007 the tree is pruned back to the main trunk or leader rather than “lopping off” large sections of branches.

Examples of Pruning (Correct)

Lopping is the cutting of branches or stems between branch unions or at internodes on young trees. This is an unacceptable practice for the following reasons: it increases the rate of shoot production and elongation It results in regrowth which is weakly attached and becomes prone to failure or collapse It encourages stub decay It destroys the natural habitat of the tree It is uneconomically viable as trees generally require more frequent pruning once lopped.

Examples of Lopping (Incorrect)

Figure 2 A Correctly Pruned Tree Before and After Figure 3 A Correctly Pruned Tree Should Reduce to Crown Whilst Retaining the Structure of the Tree

Responsibility It is worthwhile noting there is a Duty of Care on owners of trees to act where there is an apparent danger. In Schiller vs Council of Mulgrave, the plaintiff was injured when a dead tree suddenly fell on him. The Council was held liable as the danger was seen as apparent.

Figure 1 Lopped Trees Causing Future Risk to Property Owners

Figure 2 Increased Shoot Production Will Cause Risks to property owners In a few years

An Australian Standard “Pruning of Amenity Trees” AS4373-2007 has been produced by Standards Australia.

In Timbs vs Council of Shoalhaven, Mr. Timbs was killed when a tree fell on his apartment whilst asleep. The Council was found not negligent as they had expert advice that the tree was safe and it was not reasonable for it to have fallen. If you are in doubt or concerned about the safety of a tree, it is important that you seek advice from a qualified Arborist who can provide you with professional guidance. Reference: AS4373-2007 and Tony Wilson “Deadly Trees” Australian Property Law Bulletin (2004) 19(1)

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Place SAT heading here - blue and orange heading

Do You Have a Strata Titles Enquiry? Try the new Information Guide, available online now.

What is the Information Guide? The Information Guide is an online tool that takes you through a series of questions to assist with your enquiry. It provides you with strata related common property information and guides you to ensure you have taken all appropriate actions, prior to making an application at the State Administrative Tribunal (SAT). It also links to the SAT website application wizard to allow you (where you have taken all appropriate actions) to make an application under section 83 of the Strata Titles Act 1985. While this information guide is designed to assist, the Tribunal is unable to provide legal advice.

What type of enquiries will the Information Guide assist me with? The information guide provides information about the following common property related issues: • parking; • pets; • noise; and • obstruction of common property. This can include: ◊ lack of maintenance; ◊ bins; ◊ plants, roots or branches; ◊ failing to maintain an exclusive area; and ◊ unauthorised obstruction.

Where can I find this guide? It can be accessed via the SAT website: www.sat.justice.wa.gov.au. The website contains a quick link on the main page: “Information Guides for Guardianship and Administration and Strata Titles” which redirects you to the eCourts portal. Alternatively, you can head straight to the eCourts portal: http://ecourts.jutice.wa.gov.au

Office News T N E

G R U Strata Living draft feedback

For all those wishing to send in your feedback on the Strata Living draft, if you could please send it via Landgate’s feedback function, feedback@landgate.wa.gov.au with the title on your email “Strata Living”, no later than 8 September 2016 COB.

The State Administrative Tribunal’s has a new Strata Information Guide, available for viewing online at www.sat.justice.wa.gov.au Please refer to the guide online, prior to calling the Tribunal or submitting an application. The aim of this guide is to educate the public on common property in strata complex’s and assist them with solutions to their enquiries. Please note that while this guide is available to assist in strata enquiries, the Tribunal is not able to give legal advice.

General Information A100 Course SCA will be conducting A100 Train the Trainers day on 10 November 2016, this is for people who have already completed the SCA A100 course and are interested in becoming a trainer. Only qualified trainers will be considered for teaching. South West Strata Seminar The South West Strata Seminar has been postponed until February 2017 and will be held in Bunbury, an e-bulletin will be sent to all website subscribers announcing the new date and venue. Road Works in Hay Street, Subiaco Traffic on Hay Street will be reduced to one lane while road works are in progress for the next 10 weeks. Street parking on and around Hay Street will be impacted throughout the works, so allow additional travel time as you may be required to park further away. Footpath access will be available, please take due caution.

Office News SCA (WA) Platinum Sponsors Perrott Painting celebrate100 years in business in 2016. We congratulate them on an outstanding achievement, providing quality painting services to the strata industry.

Presentation to Tom Perrott, Managing Director of Perrott Painting by SCA (WA) General Manager, Suellen Bottecchia

HISTORY The Perrott family have been painting in Western Australia since 1917. Initially DC Perrott, an Irishman from Cork, commenced the business from his North Perth home. After 40 years of trading he sold the business to his eldest son Tom, in 1957. The business became DC Perrott and Son and went on to become the Gardner Perrott Group. In 1988, the business was sold to Brambles at which time the major focus was on industrial services; including painting, waste removal and coating applications. Through all this time there was a strong focus on the delivery of architectural painting services to the industries we support today and certainly an outstanding reputation that has helped us to grow as a business. Leading the Industry In 1994 Perrott Painting as you see it today was re-established under the ownership of Tom Perrott (Junior) under who’s 20 year leadership, it has become, once more, the industry leader in the repainting market. The business is highly recognised by our suppliers, clients, and staff as the leading painting business in Perth. Our focus on operating a business that will last a long time has ensured we develop a wonderful reputation. Our aim today and for our future is to provide our clients with “Best Value” “Best Value” is a job that meets all expectations on the following fronts:- preparation, longevity, a quality visible finish, uses the most suitable premium grade products, and is completed in an appropriate time frame. That is why when you look at projects completed by Perrott Painting over the past 20 years you will see quality and longevity.

Barry Haydinger, Business Development Manager, Chris Parkes and Michael Castrilli, Project Estimators (SCA (WA) General Manager, Suellen Bottecchia, Clay Yarwood, Sales Manager and Managing Director, Tom Perrott

Office News

SCA (WA) Symposium 2016 - Active Strata for Sustainable Futures Don’t miss this exciting event - we have an outstanding line up planned for you at the Symposium 2016! The Program will be available on the website very soon half day program for Lot Owners, full day program for Strata Industry Followed by the 2016 Strata Community Awards SUNDOWNER 5.30PM-7.30PM Registration forms are available on our website www.wa.stratacommunity.org.au

2016 Strata Community Awards Hurry and get your nominations in!! Nominate for the strata community awards in the following categories: 

Strata Manager of the Year



Strata Management Business of the Year



Young Strata Manager of the Year

Nominations close 30 September 2016 Email: admin.wa@stratacommunity.org.au

SAVE THE DATE: SCA (WA) Annual General Meeting Thursday 27 October 2016 4.30 - 6.30pm

_____________________________________________________________________________________ A100 FAST TRACK POLICY 1. Policy Statement SCA’s Accreditation Pathway requires all applicants to successfully complete the SCA A100 course as a prerequisite for admission to the program. The A100 is a 3 day course followed by a 100 question exam with a pass mark of 80% correct answers. Attendees may sit the exam either at the completion of the course or on-line within 72 hours of attending the course. SCA also offers a “fast track” option for experienced strata managers who hold existing relevant qualifications at not less than Certificate IV level, have gained a substantial body of work experience through their employment and are existing members of SCA. That option is to sit the on-line A100 exam without attending the 3 day course. 2. Scope This policy applies to Manager Members only. 3. Personal Requirements A person wishing to take this Fast Track must conform to the following criteria;  Minimum of 2 years membership and adherence to SCA’s Code of Conduct  Must hold a Certificate 4 in Property Operations or approved equivalent  Minimum of 24 points acquired through Continuing Professional Development over the previous 2 years (minimum of 12 points per annum) 4. Fast Track Process      

Applications are made by email to education@stratacommunity.org.au and should be accompanied by proof of SCA membership, educational qualifications and CPD attainment A fee of $495 is payable prior to sitting the exam Candidates will receive a copy of the A100 course manual on a USB device or via Dropbox, and log in credentials via email, upon successful admission to the fast track program The candidate must complete the exam within 72 hours of their first log in to the site Candidates will be permitted 2 attempts to complete the exam and achieve the required 80% pass mark Candidates who fail to achieve an 80% pass mark and wish to join the SCA Accreditation Pathway will be required to complete the A100 course and re-sit the exam. A new fee of $495 is payable in all such cases.

SCA A100 Fast Track Policy Version 1.1 – August 2016

Office News

All accreditation enquiries are processed by SCA National office, email admin@stratacommunity.org.au

Updated Accreditation Framework from SCA National Members with existing post nominals – these members transfer to the equivalent level in the new scheme automatically and may continue to use their post nominals. If they wish to increase their accreditation level, the requirements of the new scheme must be met. CPD requirements must be met to maintain their current level. Members new to the accreditation pathway – all new applicants for accreditation must have successfully completed the A100 as a pre-requisite for entry to the pathway, then fulfil the educational, experience and CPD requirements of the level they are seeking to attain A100 Fast Track program – we have received some push back from experienced members concerning the necessity to attend the 3 day A100 course in order to become eligible to get on the accreditation pathway. In response to that, we have defined a mechanism whereby these members are able to sit the on-line exam only to prove their competency. Details are contained in the attached policy document which has been ratified by the board and is available for distribution. It will also be loaded onto the national website in due course.

ACCREDITATION BADGES SCA (WA)’s Best Practice Committee have introduced colour coded Event Name Badges for Accredited members. Look out for these at our next workshops: Black - Level 4 and Life Members - Fellow Strata Community Manager (FSCM) Grey - Level 3 - Practising Strata Community Manager (PSCM) Blue - Level 2 - Certified Strata Community Manager (CSCM) White - Level 1 - Accredited Strata Community Manager (ASCM)

Office News High Rise on Big Screen “Later, as he sat on his balcony eating the dog, Dr Robert Laing reflected on the unusual events that had taken place within this huge apartment building during the previous three months.” So begins the 1975 novel “High Rise” by JG Ballard, now adapted by Ben Wheatly as a cool and indulgent film. Strata managers, this is a film worthy of your 120 minutes if you dare. It’s a story about an ultra modern high-rise that eventually abandons all social order. Starring: Tom Hiddleston, Sienna Miller, Jeremy Irons, Luke Evans, Elisabeth Moss, and James Purefoy. For a full review see http://www.telegraph.co.uk/film/high-rise/review/

Congratulations to Laura Chapman on her wedding to Richard Michele. Laura and Richard married at Castle Rock , Dunsborough on 12th August 2016. On behalf of SCA (WA) Council and members, we wish them every happiness for the future.

SCA (WA) Events and Money Management: Best Practice & Tips —27th July 2016 As part of the Best Practice Series this seminar was very well received by the attendees! The seminar hoped to share industry expertise in the areas of various accounts, handling records, fraud/theft prevention, risk management, budgeting, preparing for AGM season, simple end of year checks and taxation. Speakers: Natalie O’Sullivan, Macquarie Bank & Phill Geary, Ascend Strata Support Facilitated by: Kylie Nelson, SCA (WA) Education Committee

ACOSH Smoke Drift in Strata— 19th August 2016 This seminar hoped to increase the knowledge around how to deal with and manage smoke drift in Strata. there was a focus on dealing with smoke drift disputes and also how to implement smoke-free by-laws. Speakers: Dora Oliva, Australian Council on Smoking & Health; Caitlin Kameron, Cancer Council WA & Kristy Ward, Prestige Strata Management. Facilitator: Leonie Milonas, SCA (WA) PD Convenor

SCA (WA) Member Update Welcome to our new Members Management Business Member

Management Member

Business Member

Strata Company Member

Owner Member

Liberty Strata Management MAC Strata Management Pty Ltd Churchill Strata Pty Ltd Prosperity Strata Management WA Strata Professionals Westralian Asset Management P/L Smithâ&#x20AC;&#x2122;s Beach Resort Stratacam Simone Thompson Danny Slob Mikayla Mason Karren Wylde Natalie Pollock Gary Hart Richard Murray Chiara Pacifici Darryl Bower Glenn Fairey Stevie Irwin Robert Clark Philip Gageler Edna withers Hilary Pinerua Stephen Ivers Tony Strickland Rose Fegan Sandra LeComte Ashton Cavanagh Neil Tuckwell John Saunders Kath Turner Tracy Hart David Taylor Lyn Forbes Michelle McGrath Helen Turbott Margaret Garnaut Donna Wright Dianne Williamson Patric O'Callaghan Robert Clively Gillian Rodoreda Karen Morley Helen Newman-Martin Julie Pearson Anthony Donatelli

Phil Langton Cherilynn Pereira Simon Martin Louis Prospero Mark McCasker Kimberly John Clifton Adam McWhirter Brian Rulyancich Pro-Active Strata Management Sherwood Strata Management Mark Hay Realty Group Vicus Strata Blackburne Smart Building Specialists Topglass Green Gurus CDI Electrics Schindler Lifts Mandurah Painting & Decorating

SCA (WA) Members New Members Are Welcome Why join SCA (WA)? Member Benefits Include: Networking with colleagues in the strata industry, attending workshops at the member discount rate, eligibility to nominate for the Strata Community Awards and supporting the industry you live or work in. You will also receive access to latest strata news and information through member e‐bulletins, e‐news, & our online national magazine, ‘Inside Strata’. Accreditation As a member you are entitled to earn Professional Development points with SCA (WA), Department of Commerce and the Legal Practice Board (where applicable) by attending SCA (WA) training. Four levels of Accreditation are available to members of SCA (WA). Members receive discounted rates when attending training events. Best Practice Series As part of our commitment to the industry we have developed the Practice Series, aimed at providing owners and residents of Strata Titled properties a greater understanding of the key essentials required to effectively navigate the maze that is Strata Title. The Best Practice Series are a set of three booklets:  

The Appointment of Strata Company Manager Role of the Strata Company Manager Strata Company Financial Reports and Information

Discounted Qantas Club Membership - with savings of up to $220 a year Workers Compensation - BCB Strata Insurance Brokers Insurance to protect Strata Managers - tailored cover with generous discounts. Policies on offer include, Office Insurance, Workers Compensation, Professional Indemnity and Management Liability Insurance. Member Advisory Line Obtain objective advice on day to day issues, operating fortnightly on TUESDAY's between 10am and 11am phone 9382 2395 (upcoming dates 12, 26 July, 9, 23 August) . The advisory line is a member only service and offers general information to property owners in relation to matters affecting management or use of strata titled property. Credibility This is maintained through our Professional Standards Committee to ensure that actions by SCA (WA) mem‐ bers are in accordance with the Association’s Constitution and Code of Ethics. Knowledge Sharing Being a member of SCA (WA) can help you forge lifelong business associations and friendships that will stand you in good stead throughout your professional life. Business listing Make it easy for potential customers to find you! All members of SCA (WA) have their name and contact details listed on the SCA (WA) website. Representation With an important national voice on Strata matters, SCA (WA) takes an active interest in ensuring State inter‐ ests are represented when national policy is developed. We aim to advance the interest of our members by lobbying the WA State Government on issues that affect its members, ensuring your voice is heard. Visit our website to download membership forms www.wa.stratacommunity.org.au or call our office: 9381 7084

SCA (WA) Events and Workshops

Navigating the Strata Titles Act—31st August 2016 This workshop was very well attended and received by the attendees! In this workshop we hoped to provide helpful hints and tips on navigating the act as well as highlighting key sections of the Act which are often referred to. Speakers: Rachel Cosentino, Slater & Gordon Lawyers & Mark Atkinson, Atkinson Legal. Facilitator: Carmen Nelson, SCA (WA) PD Committee Member

SAVE THE DATE! 28.9.16— Managing your Building Fire Safety Best Practice 27.10.16—SCA (WA) AGM 2.11.16—Return to SAT 11.11.16—2016 Symposium – Active Strata for Sustainable Futures

SCA WA Sponsors 2016 SCA (WA) Platinum Partners

Gold Partners

Silver Partners

E-News 2016 Schedule:  February  April  June  August  October  December 

E-News Advertising Rates (sponsors only) A4 full page Portrait

$250.00

Half Page

$180.00

Please Note: contributions are accepted in PDF format or MS Word

Additional Sponsorship Opportunities Event Partner CPD workshop Event Partner Lot Owner workshops 2016 Symposium sponsorships available to Management Business Members Enquiries to:- suellen@stratacommunity.org.au

Contact us: Strata Community Australia (WA) General Manager - Suellen Bottecchia suellen@stratacommunity.org.au Administration Assistant - Caitlin Roberts admin.wa@stratacommunity.org.au Accounts - Sue Gamble accounts.wa@stratacommunity.org.au Address: Ground Floor, 215 Hay Street, Subiaco East 6008 PO Box 8105, Subiaco East WA 6008 Phone: (08) 9381 7084 Fax: 6315 2649 Email: admin.wa@stratacommunity.org.au www.wa.stratacommunity.org.au