Tdh annual report 2011 by Plan Nederland

Contents Contents .................................................................................................................................................................................................................................2 Credits ....................................................................................................................................................................................................................................3 Foreword by Albert Jaap van Santbrink .................................................................................................................................................................................4 About Terre des Hommes ......................................................................................................................................................................................................5 Points of note in 2011 .............................................................................................................................................................................................................8 East Africa ............................................................................................................................................................................................................................10 Education.........................................................................................................................................................................................................................10 Health ..............................................................................................................................................................................................................................11 Independence (socio-economic)......................................................................................................................................................................................12 Stop child exploitation......................................................................................................................................................................................................13 South America ......................................................................................................................................................................................................................14 Education.........................................................................................................................................................................................................................14 Healthcare .......................................................................................................................................................................................................................15 Independence (socio-economic)......................................................................................................................................................................................16 Exploitation ......................................................................................................................................................................................................................17 South asia.............................................................................................................................................................................................................................18 Education.........................................................................................................................................................................................................................18 Healthcare .......................................................................................................................................................................................................................19 Independence (socio-economic)......................................................................................................................................................................................20 Child exploitation .............................................................................................................................................................................................................21 South-East Asia ....................................................................................................................................................................................................................22 Education.........................................................................................................................................................................................................................22 Health ..............................................................................................................................................................................................................................23 Independence (socio-economic)......................................................................................................................................................................................24 Exploitation ......................................................................................................................................................................................................................25 Personal stories ....................................................................................................................................................................................................................26 Cambodia ........................................................................................................................................................................................................................26 Peru .................................................................................................................................................................................................................................27 Doris Cueva Terรกn learns how to make skirts and blouses .......................................................................................................................................27 Tanzania ..........................................................................................................................................................................................................................27 Bangladesh......................................................................................................................................................................................................................28 Victims of human trafficking make a new start at relief centre ........................................................................................................................................29 Improved lives thanks to Maleleuca oil ............................................................................................................................................................................31 Child labourers return to school in Uganda .....................................................................................................................................................................32 Commercial sexual exploitation in Bolivia .......................................................................................................................................................................34 Mother and child care in Bangladesh ..............................................................................................................................................................................35 India: Priya stops work in matches factory ......................................................................................................................................................................37 Flying Medical Services (FMS), partner in Tanzania .......................................................................................................................................................39 Nairobits creates opportunities for young people in ICT industry ....................................................................................................................................41 Emergency aid in Turkana: worst famine in 60 years......................................................................................................................................................43 What are we going to do differently? ....................................................................................................................................................................................45 Fundraising and awareness .................................................................................................................................................................................................46 Intro..................................................................................................................................................................................................................................46 Supporters .......................................................................................................................................................................................................................47 Dutch National Postcode Lottery .....................................................................................................................................................................................49 Volunteers........................................................................................................................................................................................................................50 Shops...............................................................................................................................................................................................................................50 Campaign ........................................................................................................................................................................................................................51 Awareness .......................................................................................................................................................................................................................52 Communication tools .......................................................................................................................................................................................................52 Free publicity ...................................................................................................................................................................................................................53 Ambassador.....................................................................................................................................................................................................................54 Personnel and organisation..................................................................................................................................................................................................54 Personnel numbers 2011.................................................................................................................................................................................................55 Lousewies van der Laan (1966), member of the Terre des Hommes Supervisory Board since 2011 .................................................................................58 Report from the management board ....................................................................................................................................................................................59 Complaints 2011...................................................................................................................................................................................................................62 Risk management and internal management.......................................................................................................................................................................63 The figures: the results of our work ......................................................................................................................................................................................65 Financial management report ...............................................................................................................................................................................................66 Co-financing system ........................................................................................................................................................................................................66 Income .............................................................................................................................................................................................................................68 Reserves..........................................................................................................................................................................................................................74 Funds...............................................................................................................................................................................................................................75 Budget 2012 .........................................................................................................................................................................................................................76 Country table ........................................................................................................................................................................................................................77 Statement of income and expenditure..................................................................................................................................................................................80 Cash flow statement .............................................................................................................................................................................................................83 Report from the Supervisory Board ......................................................................................................................................................................................84 Control Statement of the independent auditor......................................................................................................................................................................87

Credits This annual report is published by the Terre des Hommes Netherlands foundation. The Terre des Hommes annual report can be viewed at www.tdhjaarverslag.nl . This digital version inlcudes the full annual accounts. Editor-in-Chief Shirley Copijn Photography Ronald de Hommel, Monique Janssens, Max Koot studio, Benno Neeleman, Fons van Oosterhout, Terre des Hommes Lausanne - Ti John, Sven Torfinn, Daimon Xanthopoulos Design PanArt creation and communication, Rhoon Print Control Media, Essen (B) Terre des Hommes Foundation, the Netherlands Zoutmanstraat 42-44 2518 GS THE HAGUE Tel. (070) 310 5000 Fax (070) 310 5001 info@tdh.nl www.terredeshommes.nl giro account number 25 25 25 â&#x20AC;&#x201C; The Hague

Terre des Hommes is supported by the Dutch National Postcode Lottery

Terre des Hommes is supported

Foreword by Albert Jaap van Santbrink Child exploitation must be stopped! Millions of children suffer exploitation, with dozens of new victims adding to the list every day. This is an atrocity. In 2011, countless children were again forced to work, traded or forced into prostitution - against their will and against their rights. Terre des Hommes continues to fight for these children. We do everything we can to stop them from ending up in such pitiful conditions and to free them from these types of situation. Where we can, we provide a new and safe environment. So that they can recover and see a new and hopeful future for themselves. We work with conviction because it's what's needed and because our approach works. As a result, we have been able to support some 440 thousand children through our programmes and around 3 million people have also benefitted from our approach in their environment. A total of 232 partners work every day to support children's rights and improve their living conditions. Our national offices ensure we fully understand what is going on and what approach works. In Bangladesh, we have been successful in rescuing young boys and girls such as Liza from their work as child slaves. In India, children from the lowest caste are able to attend school thanks to our projects at the MEC to the south of Bangalore. In Sri Lanka, mothers have been able to start their own business through micro-financing projects which means their children are able to go to school instead of serving in the local pub. In the Philippines, we were able to save hundreds of girls who were being abused, some of them having been sold by their mothers. And in Kenya, Carol and her two brothers were able to attend school after their mother had died from AIDS. We found the father a paid job. These personal stories inspire us to continue working towards a better future for the most vulnerable children. Terre des Hommes will continue as it has always done to examine critically which approach works best. For example in 2011, we bid farewell to various partners who are able to operate independently or whose way of working does not fit with our own. And we are trying to motivate and encourage others to make every possible effort and to contribute to a better future. We adopt the same entrepreneurial approach to our fundraising. Together with new partners, we invest in the future of children and their local communities. And in addition to concrete results, we also expect our partners to deliver their own input. As a result, we were for example able to successfully sell our medical aeroplane Uzima, and increasing numbers of paying children are attending the MEC, our elementary and secondary school complex in India to which we are able to grant even more children from the poorest castes access. In 2012, we intend to continue unabated with our results-driven programmes. We would like to thank all our sponsors and donors for their faithful support and look forward to effective collaboration and lots of positive outcomes in the years ahead. We will not cease until there is an end to global child exploitation, and we very much need your help to achieve that. On behalf of all our project partners, volunteers and staff, thank you for your support! Albert Jaap van Santbrink Director

About Terre des Hommes Terre des Hommes in figures • Head office professionals 28 (31.5 fte) • Regional office 4 • Local employees 70 • National offices 6 • Local partner organisations 232 • Countries we work in (including emergency assistance in Haiti) 16 • Volunteers 1,409 • Donors 87,572 • Income €18,234,727 • Expenditures €21,492,475 Who we are Terre des Hommes was founded in 1963 in Switzerland on the initiative of van Edmund Kaiser who took his inspiration from the book Terre des Hommes by Antoine de Saint-Exupéry. The author of Le Petit Prince advocates a world of solidarity and living according to your heart. Terre des Hommes Netherlands was founded in 1965 by Dutch volunteers and started out as an emergency aid organisation. The organisation later shifted its field of operation to structural development in order to combat child exploitation. Terre des Hommes grew to become a prominent and independent child support organisation. We defend the rights of children and fight against child exploitation. The United Nations Convention on the Rights of the Child forms the basis of our work. We offer assistance without making a distinction based on race, religion, gender or political affiliation. Where do we operate? We operate in sixteen countries spread across four regions in South-East Asia, South Asia, East Africa and South America. The head office is in The Hague. We operate in: • South-East Asia: Cambodia, Indonesia, Philippines, Thailand, Laos, Burma • South Asia: Bangladesh, India, Sri Lanka • South America: Bolivia, Brazil, Peru • East Africa: Kenya, Tanzania, Uganda • Haiti (emergency aid)

Our vision Millions of children suffer exploitation as the result of child labour, child trafficking and child prostitution. The rights of these children are seriously violated. We want to bring an end to child exploitation. We take action on behalf of these children, because they too have the right to grow up in a safe environment free from exploitation. Terre des Hommes works towards a world in which all children can live with dignity and are able to grow up to become independent adults. Our mission Terre des Hommes' mission is to ensure that the rights of vulnerable children and their families are respected so that these children can properly develop their potential in a safe environment. Terre des Hommes stops children from being exploited, removes children from exploitive situations and ensures that these children are able to develop in a safe environment. Target Group Our target group is vulnerable children aged up to 18. Vulnerable children are children who are socially, economically, physically or culturally marginalised, such as children who are victims of exploitation, violence or abuse (for example working children, child prostitutes, child soldiers), children living in extreme poverty, children with a handicap and children from ethnic minorities, street children and children who are direct or indirectly affected by HIV/AIDS. There are hundreds of millions of vulnerable children worldwide. How do we operate, what is our approach? Our key focus is on providing direct assistance. We strengthen local project partners (capacity building) with knowledge and expertise and in initiating information campaigns. We influence policy with a view to building awareness and compliance with children's rights (advocacy). Through active collaboration, including knowledge transfer and financial support, we ensure that local project partners work in a results-focused way to bring about positive changes. In our approach to allowing vulnerable children to grow up in a safe environment, we work as follows: • Handle situations of exploitation effectively by bringing children into a safe environment and providing them with psycho-social support as they build a new life • Social and economic support by offering training and savings and loan programmes so that people are fully able to meet their own living costs • Pre-school for children and the provision of high-quality primary education • Improved mother and child care. We actively raise funds to realise these objectives and programmes. How are we organised? Terre des Hommes has one member on its management board and works with a small staff at the head office. In addition, 70 people work in the field. The management board is controlled by the Supervisory Board which comprises at least five people. The members of the Board receive no remuneration. A member is appointed for four years and may be reappointed a maximum of twice. In 2011, the Supervisory Board had six members consisting of two women and four men (see here). Terre des Hommes is a member of the Terre des Hommes International Federation (TDHIF) which was founded in 1966. The TDHIF has a coordinating role between the European member organisations. The members operate independently under the name Terre des Hommes. Source of income? Terre des Hommes receives its funds from a variety of sources. First of all, there are the donations from individuals. In 2011, some 87,000 donors gave 6 million euro (not including income from legacies). The 29 Terre des Hommes shops generated revenue of €1,011,552. We received a sum of €547,466 from the business market. Furthermore, we have since 2003 formed part of the Dutch government's joint financing scheme (in Dutch: Medefinancieringsstelsel or MFS). Terre des Hommes forms an alliance with 'Liliane Fonds' and 'Stichting Kinderpostzegels'. In the period from 2011 to 2015, the alliance will receive 32 million euro. Another source of our income is the annual contribution from the Dutch National Postcode Lottery. Fifty per cent of the National Postcode Lottery tickets sold are allocated across 83 good causes. In 2011, we received a contribution of 2.25 million euro.

Collaboration? Since it was founded in 1989, Terre des Hommes has been part of the Cooperating Aid Organisations (In Dutch: Samenwerkende Hulporganisaties or SHO). Other permanent SHO participants are 'Kerk in Actie', 'Cordaid', the Dutch Red Cross, Oxfam Novib, 'Stichting Vluchteling', 'Tear' and Unicef Netherlands. In 2011, the SHO was active in the Horn of Africa.

Future vision: Policy 2011 – 2015 In the period from 2011 to 2015, Terre des Hommes will be changing its programmes approach. Our focus will be on two programmes: exploitation and mother and child care. The most important focal points with respect to child exploitation are child prostitution, child trafficking, child terrorism, child slavery and child abuse. The strategic approach is three-pronged: Prevention, Protection and Prosecution. Prevention is concerned with the education, professional training and social-economic development of children at risk from exploitation, and their parents. With a good education, children are less likely to become victims of exploitation and are able to develop into independent citizens. Protection includes activities to provide children with psychological support to deal with their negative experiences. Prosecution involves legal support to victims of serious forms of child labour, working with the police and legal systems in the relevant countries and providing special training to, for example, listen to victims of sexual abuse. With respect to mother and child care, a shift is taking place from curative to preventive. Pre- and post-natal care including training midwives is an important part of this. In all four regions in which we operate, our approach centres around allowing vulnerable children to grow up in a safe environment. In 2015, Terre des Hommes aim to: • support 500,000 children and meet their basic needs so that they can grow up in a safe environment • free 25,000 exploited children from the situation they are in and help them with education, healthcare and socio-economic support • help at least 400,000 vulnerable children to prevent them from ending up in situations of exploitation • help 50,000 families to improve their income • help 200,000 women with pre- and post-natal care in order to combat child mortality • make 2,000,000 people aware of their rights and how they can claim entitlement to them, the rights of children, child exploitation, child protection and healthcare (such as food and hygiene).

Points of note in 2011 Flood in Sri Lanka January - Sri Lanka is hit by the worst rainfall in almost one hundred years. The heavy rainfall causes mudflows and landslides. Particularly in the Batticaloa district, where Terre des Hommes works, many people were hit by the floods. Together with local project partners, Terre des Hommes is helping the people affected in and around Batticaloa. Tuk Tuks combat child exploitation March - Tuk Tuks are not just a very useful means of transport in Asia - in the Cambodian capital Phnom Penh they also call upon people to be alert to child exploitation. 36 Tuk Tuks travel around the city broadcasting this message. In addition to the warning, they display an emergency number that is available 24 hours a day.

Net profit from Terre des Hommes shops exceeds 1 million March – For the first time in history, the Terre des Hommes shops achieved net profit in excess of 1 million euro in 2011. In previous years, turnover was around 9 hundred thousand. Terre des Hommes will further expand its network of shops in the coming years. Together with 1,400 enthusiastic volunteers, we aim to have more than 50 Terre des Hommes shops by 2015. Haiti not yet ready for adoption May - Adopting from Haiti is highly irresponsible because the registration of Haitian children in orphanages is not yet regulated. There is a high risk of illegal adoption. Terre des Hommes does not therefore agree with the petition submitted by the Dutch Adoption Foundation (in Dutch: Nederlandse Adoptie Stichting or NAS) to secretary of state Teeven asking for adoption to be permitted once again. Teeven agrees with the advice from Terre des Hommes and will not yet allow adoption from Haiti. Vintage car rally to Beijing for Terre des Hommes June – Organiser René Kroon of The Hague hopes to raise €100,000 for Terre des Hommes projects by organising a rally from The Hague to Beijing. The twenty participants will depart on 5 May 2012 to reach the Chinese capital a month later on 3 June.

Emergency aid for children and mothers in Turkana July - The drought and famine in Turkana in the north of Kenya mean that at least 155,000 young children, 10,000 young breastfeeding mothers and pregnant woman are at great risk. Terre des Hommes is donating €500,000 to distributing food to 6,465 families (38,792 inhabitants) as part of which it is working with its local partners Diocese of Lodwar (DOL) and Lokichar Health Centre.

Concert Jakarta: €15,000 for Terre des Hommes September – Music for Relief will raise €15,000 for Terre des Hommes on 21 and 22 September during two concerts in Jakarta. The profits will go towards future Terre des Hommes emergency aid projects in SouthEast Asia. Police officers in Uganda found to have domestic slaves October – As part of a wide-scale investigation into domestic slavery among the Nsambya police force in Makindye (Uganda), it emerged that one in ten police households has a domestic slave working for them. The children are expected to cook, do the washing, clean floors, act as babysitters and clean the police cars. Fifteen -year-old Aidah Nakanjako is one of them. Our partner Platform for Labor Action which carried out the investigation freed her from this situation. She was offered relief and is now attending school. Award for Nairobits November - Anne Ikiara from our partner Nairobits in Kenya has received an American award for her successful project. Nairobits offers ICT knowledge and skills to young people and women. And it does so with great success. Already, more than 6,000 women and girls from slum areas in Africa have developed ICT skills and found work. Terre des Hommes works with Nairobits in Nairobi (Kenya), Musoma (Tanzania) and in Kampala (Uganda) where local ICT e-learning centres have been set up.

Volunteers cycle Ankor Wat Bike Race for Terre des Hommes November - Terre des Hommes volunteers Ellie Krijger and Cees Koster show their sporting side when raising money for Terre des Hommes projects. In the Cambodian city of Siem Reap, the volunteers took part in the sixth edition of the Angkor Wat Bike Race. The aim of the race is to get as many cyclists as possible from as many countries as possible to raise money for Village Focus International (VFI), a Terre des Hommes partner that also works to combat the exploitation of children. A total of 625 participants from 40 countries ultimately joined forces to raise a total of €100,000. What a great result!

East Africa Education The worldwide economic crisis did not pass by unnoticed in East Africa in 2011. In Uganda, Kenya and Tanzania, inflation caused food prices and the cost of living to increase significantly. Children often live far away from school, teachers are regularly absent as a result of being underpaid and there is a substantial lack of educational materials. Classes are also oversubscribed. In Kenya, for example, there is a teacher/pupil ratio of 1 to 70. Many students, therefore, end up dropping out of school. Terre des Hommes’ project partners are committed to ensuring that at least half of all children involved in educational projects are female because it is primarily girls who leave school prematurely as a result of pregnancy, female circumcision and sexual intimidation. Terre des Hommes is focussing on the following in East Africa  Improved access to education, principally for girls  Involving parents in the education of their children  Teacher training  Providing vocational training What stands out Many partners in East Africa are unsuccessful when it comes to raising funds on an independent basis. The result is overwhelming dependence on Terre des Hommes. In order to increase their independence, the partners contributed to project costs in 2011. A few of the results from East Africa

Focus 2012 In Uganda, the focus will lie on the education of infants and qualitative improvements in education in general. Partners will focus on improving accessibility of education for girls. The fact that it is mainly girls who fail to complete their education will see attention being paid to keeping them at school until they have graduated. Parents must be provided with information if this is to work. Training teachers in new teaching methods will

remain a vital element next year as teachers who are better educated are more highly motivated to encourage and maintain the their pupils’ learning performance. The creation of educational committees in which parents and teachers take part is also important. On the one hand, this involves parents in the education of their children and, on the other, it encourages teachers’ presence at the schools. In 2012, a survey will also be conducted into whether teachers that have had training also use the skills obtained in practice.

Health The government of Tanzania spends 10 percent of its budget on healthcare. The country has one of the highest death rates among mothers in the world; 505 in 100,000 mothers die in childbirth. Malaria is the main cause of death among children under the age of five. Terre des Hommes and its partners focus on mothers, pregnant women and women who are breastfeeding, children under five and providing healthcare information for youngsters. Terre des Hommes and its partners offer medical care at a community level in remote districts. An important starting point is training village committees which then monitor the community and supervise families in areas such as hygiene, vaccination and information about hiv/aids. In the remote area of Turkana in the north of Kenya, there is little healthcare provision at all. Terre des Hommes and its partners work with mobile clinics in order to provide medical care for the nomadic people. The government pays little attention to people with a disability. Terre des Hommes is focussing on the following in East Africa  Pre and postnatal care for pregnant women and mothers  Vaccinations for mothers and children  Providing information on and raising awareness of basic healthcare  Reintegration of disabled children in the community What stands out In Kenya and Tanzania, females are regularly circumcised. In Masanga, Tanzania, Terre des Hommes provides support for a partner that protects the girls concerned and offers them relief accommodation. In 2011, the organisation was visited by the Minister-president for the opening of a new office and the military provided physical protection for the girls in the relief centre. In Tanzania, a new partner organisation is working in a remote area that is prone to malaria and aids. The partner organises mobile clinics which mothers and their children can use to access treatment for malaria and diarrhoea. A few of the results from East Africa

Focus 2012 Many pregnant women in Turkana would prefer to be treated by untrained midwives who use traditional methods. In 2012, Terre des Hommes and its partners provided information on and raised awareness about safe pregnancies and health planning in this region.

Independence (socio-economic) In East Africa, Terre des Hommes focuses on the exploitation of vulnerable children and youngsters. Youngsters are offered vocational training or attend school. Parents are provided with assistance with setting up their own businesses. Terre des Hommes focuses on youngsters that have no education and who are not eligible for the formal vocational training that is provided by the Kenyan government. In Kenya, there is a lack of sufficient, good quality vocational training and the course content often fails to connect into what is required within the market. There is also a lack of effective instructors. High inflation led to many of the participants in micro-credit projects being unable to repay their loans on time. Terre des Hommes is focussing on the following in East Africa  Vocational training for vulnerable and exploited youngsters  Financial support for poor parents when setting up their own businesses  Setting up self-help groups What stands out In Tanzania, two of Terre des Hommes’ partners work closely with one another within the sphere of legal aid and vocational training for child labourers. One partner organisation forges contacts with children on the streets who run the risk of being exploited. The provision of vocational training provides these children with the chance of a better future. A few of the results from East Africa

Focus 2012 The range of vocational training was not updated last year. The courses usually relate to woodworking, sewing clothing and assembly. This traditional range, however, no longer fulfils market requirements. For this reason, Terre des Hommes and its partners are set to make further investments in modernising vocational courses. It

is also not always clear whether youngsters are finding jobs once they have completed their training. In the coming year, the impact of vocational training will be measured.

Stop child exploitation Child exploitation is extremely prevalent in Uganda. It is estimated that there are 2.7 million child labourers. In the past few years several instances of child sacrifice have also come to light. Terre des Hommes and its partners are raising awareness of children’s rights among the population at a community level. In Kenya, the media reports instances of child exploitation on an almost daily basis. The rights of the child in Kenya are not set out in law. Terre des Hommes is primarily focusing on stopping child labour in Nyanza, Mukuru, the Kwa Ruben slums in Nairobi, Turkana and the Machakos district. Children who have suffered exploitation are also offered legal aid and the option to go to school or take a vocational course. In Tanzania, women and children are increasingly falling victim to human trafficking. Girls are also often involved in female circumcision rituals. Terre des Hommes and its partners are raising awareness of children’s rights in village communities and via radio programmes. Girls are also being protected against circumcision. Terre des Hommes is focussing on the following  Providing relief and education for exploited and vulnerable children  Providing information to communities on children’s rights  Social/psychological support for victims of exploitation  Vocational training for vulnerable and exploited youngsters  Protection of girls against circumcision What stands out In Uganda, information on and awareness-raising about children's rights reached 1.9 million people via the internet, newspapers and community meetings. Local project partner ANPPCAN (see here) was partially responsible for the creation of a law that prevents sugar factories buying sugar from plantations that use child labour. One of the highlights was a course, provided by another project partner, which trained 70 police officers and judicial civil servants in child protection and children’s rights.

A few of the results from East Africa

Focus 2012 Terre des Hommes is also focussing on raising awareness of children’s rights among village communities in 2012. Information projects will also be set up at schools. In addition, Terre des Hommes will be seeking new partners in 2012 for lobbying tasks and representing interests in relation to local governments, the police and the judiciary. Terre des Hommes will intensify the protection of girls in Tanzania against enforced circumcision.

South America Education The Bolivian government rewards parents with a bonus if they allow their children to go to school. And it seems to be working; 90 percent of children go to primary school and 60 percent carry on into secondary education. Nonetheless, the quality of the education provided in the countryside is lacking. This applies in Peru as well as Bolivia for the disadvantaged Indian population. There is also a lack of vocational training. The Bolivian government launched new legislation at the end of 2011 with a view to offering vocational training at secondary schools. Terre des Hommes and it partners are focusing on intercultural education with the aim of more effectively connecting the learning needs of Indian children with the world in which they live. Teachers are provided with training in order to achieve this. Terre des Hommes is focussing on the following in South America  providing vocational training  training teachers  involving parents in the education of their children  offering intercultural education to the Indian population  preventing the economic and sexual exploitation of children as a result of good education

What stands out Consciousness-raising campaigns that aim to increase the involvement of parents in their children's education have been successful. More parents than planned have been provided with information about not just sending their children to school but also keeping them there. In Peru, intercultural education has been a huge success thanks to the involvement of people from the community. The provision of education in two languages – Spanish and Quechua – is very important for children from the Indian population. These children then feel happier at school, their levels of motivation increase and, as a result, performance improves. A few of the results from South America

Focus 2012 Terre des Hommes and its local partners lobby governments for good quality education, particularly for the Quechua Indians, and the provision of vocational training. In the region of Loreto in Peru, the very first project aiming to stop the sexual exploitation of children has now been set up. In 2012, this project will be reinforced with another project targeting child labour.

Healthcare In Bolivia, the number of children with hiv/aids is on the increase. The government provides no specific care in relation to children with hiv/aids. Malnutrition of babies and children in the more rural areas is also a problem. In Peru, the quality of healthcare is low and poor people have little access to any healthcare at all. Terre des Hommes is focussing on the following in South America  Medical care for mothers and children  Extra food for children  Information on hiv/aids What stands out In 2011 there was a lack of antiretroviral medicines in Cochabamba, Bolivia and this led to a potentially devastating situation for hiv/aids patients. The partner organisations successfully raised objections with the government and, as a result, the medicines were delivered on time. In Peru, students provide hiv/aids information at school. This working method, employed by one of our local partners, was used as an exemplary project by the Ministry of Health in Peru.

A few of the results from South America

Focus 2012 The close involvement of the community, the provision of information about hiv/aids and family planning and access to medical care will remain priorities in 2012. In the countryside there tends to be a ‘macho’ culture that does not consider the needs of females. Household and sexual violence and teenage pregnancy are rife. Explanations at schools about equal rights and health remain vital.

Independence (socio-economic) In 2010, Bolivia went through an economic recession which led to food prices increasing by almost 40 percent. The price of clothing, transport and education also rocketed. The World Bank is positive about economic growth figures in Peru thanks to extensive foreign investments in the oil and mining industry. These projects, however, do not lead to increased employment opportunities for the local populations. In South America, Peru is ahead of the game in terms of micro-financing but the poorest people have no access to this facility. The projects set up by Terre des Hommes and its partners in the sphere of independence focus on these groups in particular. Providing micro-credit, setting up saving and credit groups and offering vocational training are effective ways of giving youngsters and their parents the opportunity to develop financially. Terre des Hommes is focussing on the following  Vocational training for women and young people  Setting up self-help groups  Providing micro credit What stands out Within the self-help groups, the members of the community provide collective loans. Effective checks conducted by the project partner are a condition of success. However, this was not the case for one project in Peru in 2011 and there was a possible issue with fraud. This has now been reported and legal proceedings have begun (read here). Another project in Peru was more successful. As a result, 116 families of child labourers received a loan and all of the families repaid the loan on time. The fact that the families were able to generate higher incomes enabled 116 children to stop working and go to school. In the Bolivian district of Chuquisaca, 260 families and corporations in 10 villages were provided with assistance. The participants made honey, jam and vegetables and sold their wares at a local market. The 10 corporations increased their income by 25 percent and all of the loans were paid back.

A few of the results from South America

Focus 2012 Raising awareness among parents and providing a stable family income are vital for retaining children at school. In Bolivia and Peru, the social and economic programme will be further expanded. Attention will primarily be paid to vocational training and setting up saving and credit groups so that parents can earn an honest living and send their children to school.

Exploitation In Bolivia, the number of registered cases of violence against children is increasing as a result of the population becoming more aware of the issue and submitting more complaints. Professional help for children that have been victims of sexual violence is, however, lacking in many cases. Bolivia is one of the five worst countries in South America when it comes to human trafficking and the government is taking little action to bring this phenomenon to a halt. Child labour is also very prevalent. Bolivia has around 850,000 child labourers. The government has announced that it will expand the laws governing child labour in order to stop the problem. In Peru there are about 3.3 million child labourers. The government, however, is currently failing to tackle this far-reaching phenomenon. In Bolivia, Terre des Hommes and its partners have four projects set up to combat sexual exploitation and abuse. All of these projects will be continued because they correspond with the working methods employed by Terre des Hommes. In December 2011, the Bolivian government decided that the theme for 2012 should be tackling violence against children. Research has shown that seven out of ten children have suffered physical, sexual or psychological abuse. In Peru, the Code of Boys, Girls and Adolescents has now been implemented, increasing the minimum age for working from fourteen to fifteen. In addition to raising awareness and providing information, Terre des Hommes and its partners are focussing on education for vulnerable and exploited children; a child that goes to school is less likely to be exploited than a child that hangs around on the streets. Terre des Hommes is focussing on the following  Childcare for vulnerable and exploited children  Vulnerable and exploited children going to school  The provision of information and awareness-raising among communities and parents

A few of the results from South America

Focus 2012 Many people in Peru believe that child labour is perfectly normal. More lobbying and consciousness-raising is vital in order to bring about a change in this mentality. From 2012, Terre des Hommes will be supporting two new projects for preventing child exploitation and human trafficking in Bolivia.

South asia Education Access to education is a huge problem in India despite the fact that official figures show that 108 million children go to primary school. This means, however, that there are still 40 million who do not attend school. In Bangladesh, children from the poorest communities have little chance of being sent to school as the parents cannot usually afford to pay for the lessons. In addition, education is not of a very high standard as a result of overfull classes and the low educational level. Education in Sri Lanka is free and mandatory. Almost 98 percent of children go to school. Despite these impressive figures, however, twenty percent still fail to finish their education. The figures are even more dramatic in remote areas. It is estimated that half of all children leave school prematurely to find work. Terre des Hommes is focussing on the following in South Asia  Teacher training  Making parents aware of the importance of education  Sending vulnerable children to primary school What stands out As a significant step on the way to financial independence, the MEC in India (the educational and sporting institute for children from lower castes) opened its doors to the public in 2011. A total of 246 parents sent their children to this highly regarded school. Aside from extra income, this decision also means that children from low and high castes can now go to the same school. Thanks to effective collaboration with the Ministry of Education, the MEC also provided training on improving didactic skills to 79 teachers from government schools. In Bangladesh, educational councils – in which parents work alongside teachers – have been very successful. Parents realise the importance of education for their children because they are more closely involved with the school itself.

A few of the results from South Asia

Focus 2012 In India in 2012, the MEC sport and educational institute offered teacher training to 18 schools in order to improve educational levels. In addition to training teachers, reinforcing parental involvement with schools and the enrolment of girls in infant schools will remain high on the agenda. In Bangladesh the number of infant schools will also be increased. The policy regarding lobbying governments to ensure good quality education will continue. The content of vocational training will be harmonised with the market economy so that youngsters can find work more quickly.

Healthcare Government expenditure on healthcare in India is pretty low when measured in both absolute terms and when compared to other Asian countries. Almost half of all 375 million children under the age of five (46 percent) suffer some form of malnutrition. This principally affects rural areas. The increase in private clinics has led to poorer people not going to the doctor when necessary. In Bangladesh, one in two Bengali women and 47 percent of children under the age of five (around ten million children) suffer from malnutrition. Effective care for pregnant women is lacking and many births are supervised by untrained midwives. This increases the risk of fatalities. The country also has a high rate of child death; 41 out of every 1000 children born die before they reach the age of five. Sri Lanka has an extensive network of health clinics and hospitals but medical personnel primarily work in cities rather than in the countryside. There is also a lack of nurses as they are tempted away by private clinics or find work in other countries. Terre des Hommes is focussing on the following in South Asia  Pre and postnatal care for pregnant women  Extra food for children and pregnant women  Vaccinations for women and children  Awareness-raising and information for mothers and children about healthcare  Sanitary facilities including latrines and clean drinking water What stands out Many people in Sri Lanka suffer from psychological problems as a result of the long civil war and the consequences of the tsunami. There are few psychologists and psychiatrists to provide any psychological help. As a result, the suicide rate is abnormally high. Sri Lanka is one of the top ten countries when it comes to rates of suicide.

A few of the results from South Asia

Focus 2012 In India, many healthcare workers leave for the city or to work in private clinics. Terre des Hommes encourages partners to strengthen local community efforts to raise healthcare to a higher level. The policy with respect to lobbying local governments to encourage healthcare in rural areas will continue. Projects are also important for improving healthcare in communities on the basis of clean drinking water and sanitary facilities. As a result of the high death rate among mothers and children, we are investing in extra care for mothers and children in 2012. More training will also be offered for traditional midwives to ensure childbirth becomes safer. The focus in Sri Lanka lies on preventative healthcare.

Independence (socio-economic) In India there are about 405 million people living in poverty. Their situations are often hopeless. Terre des Hommes tries, with the provision of micro-credit, to improve the situations of families. In 2007, Terre des Hommes set up the corporate body Nelindco in India in order to start up micro-credit programmes. This enables Terre des Hommes to offer micro-credit on a commercial basis, like a bank. Without this corporate body, Terre des Hommes would not be able to provide microcredit on a large scale. In India in 2011, a total of € 547,484 was provided in loans. These loans were primarily issued to women from lower castes so that they could stand on their own financial ‘feet’ and support themselves. Because of the fact that the micro-credit programme in Bangladesh has been cut back since 2010, Terre des Hommes has been concentrating on providing professional training for vulnerable youngsters. In Sri Lanka, local partner Small Fishers Federation Lanka (SFFL) has successfully created saving and credit groups. Terre des Hommes is focussing on the following in South Asia  Loans for women and young people  Setting up saving and credit groups  Professional training for vulnerable youngsters What stands out The Indian government supports saving and credit groups with huge loans. In so doing, they are implementing a clear political agenda. This disrupts work by organisations such as Terre des Hommes and its partners. Commercial banks which charge huge interest rates and exploit the poor even further also play a part in this market. In order to reinforce the social security of families, healthcare insurance was introduced in India in 2011 as part of the saving and credit groups. The impact of this programme is huge.

Women earn more and escape from poverty and many women, who come from the very poorest castes, are able to support themselves via the saving groups. A few of the results from South Asia

Focus 2012 In 2012, Nelindco will help families in India who have had a loan with administration tasks and technical support. The programme for supporting families within the context of social security will also be further expanded. In Bangladesh, there are too few technical schools or vocational courses. In 2012, Terre des Hommes and its partners will build a new vocational training centre TVET in Tangail.

Child exploitation India has more child labourers than any other country in the world; it is estimated that 12.6 million children between the ages of five and fourteen have to work. Children primarily work in the clothing and textile industries, in shops, mines and stone factories. In the southern Indian state of Tamil Nadu, an estimated 1 million children work in match and tobacco factories, tea houses and stone quarries. Many children are also victims of sexual exploitation. In India, an estimated 2 million children between the ages of five and fifteen work in the commercial sex industry. Principally girls are traded from rural areas and taken to Indian cities such as Mumbai, Kolkata and New Delhi where they are exploited in households or become victims of sexual violence. In Bangladesh there is also a great deal of trading in women and children and around 1.3 million children carry out heavy and hazardous work. Many mothers in Sri Lanka leave to work in Middle Eastern households. Children are then left to fend for themselves and this results in severe psychological and social problems. Terre des Hommes is focussing on the following in South Asia  Income generating activities for poor families  Information about the risk of child trafficking for parents, village chiefs, the police and judiciary  Judicial assistance  Sending vulnerable and exploited children going to school  Accommodating and providing psychosocial assistance for exploited children

What stands out In India, the number of cases of children and women who become victims of human trafficking is rising. They are promised a job in a big city but ultimately become victims of sexual exploitation. Governments pay scant attention to the issue and the police often have too few leads to arrest perpetrators. In Bangladesh, Terre des Hommes is working with a network of local partners on improving the employment conditions of children in factories. This will allow children to go to school as well as work. A few of the results from South Asia

Focus 2012 Local partners in India must take the necessary steps when it comes to child protection. They are principally lacking skills in the context of lobbying, raising awareness and administrative work. Collaboration with the government is vital in the approach to child exploitation. Governments, however, prefer not to recognise the problem on both a local and national level. As a result, lobbying and awareness-raising continue to be important principles for the work of Terre des Hommes.

South-East Asia Education The Indonesian government invests twenty percent of its budget in education. Officially, education is free but, in practice, schools still allow parents to pay for educational materials, school uniforms etc. The country has about 2.5 million teachers, most of whom work in urban areas. Remote areas lack well educated teachers and many children live too far away from their closest school. As a result, parents fail to send their children to school. The Philippine government is investing heavily in new classrooms and training new teachers but this is still not enough for the growing number of children who go to school. The biggest challenge in the Philippines, however, is keeping children at school. In Cambodia, most children go to primary school but only a few actually finish their education. In Thailand, Terre des Hommes is focussing on Burmese refugees within the border areas. Terre des Hommes is focussing on the following in South East Asia  Training teachers  Making parents aware of the importance of education  Improved access to education

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Vulnerable children to primary school

What stands out In many countries where Terre des Hommes works, parents are not convinced of the benefit of education. They often feel as though they are not involved in their children's achievements. Setting up a parents’ council is an important step in enabling parents to recognise the importance of education so that their children do not leave school prematurely. Many girls in Burma, Cambodia and Laos hope to find a job in affluent Thailand. However, they often become victims of human trafficking and end up in exploitative situations. Education is vital for enabling these people to make a new start. A selection of the results in South East Asia

Focus 2012 Teacher training will continue to be an important focus for 2012 in order to improve the quality of education. Children achieve better results if teachers provide more effective lessons. Raising awareness among and the provision of information to parents about the importance of education and lobbying authorities for improved access to education – primarily in remote areas – will remain high on the agenda.

Health In Indonesia, about 36 in 1000 children die under the age of five (compared with 5 out of 1000 under the age of five in The Netherlands). Hiv/aids among children is also on the increase. In the Philippines, principally in rural areas, there is a distinct lack of medical facilities. Many women die during or after childbirth and family planning is sketchy in the Philippines. The conservative approach by the church in relation to this topic has a huge impact. More medical care is required for this group of people. In Cambodia, childhood death rates are reducing but the rate among mothers is high as a result of many births being supervised by unqualified midwives. Malnutrition among young children and pregnant women is commonplace. Terre des Hommes is focussing on the following in South East Asia  Medical care for mothers and children  Information about healthcare  Raising awareness of family planning What stands out In Indonesia, many women in rural areas use the medical support points that are supported by Terre des Hommes. These support points are often the only facility provided for women. Trained and well educated personnel from throughout the area leave the region for better paid posts abroad. An increase in new personnel is vital in order to cover the shortfall in nurses. Tension in the border area between Burma and Thailand meant that a course for traditional midwives could not he held.

A selection of the results in South East Asia

Focus 2012 School lunches in Cambodia are vital for pupils. This policy will be continued by Terre des Hommes in 2012. The most important focus will remain on providing information to and raising awareness within communities on the topics of hygiene and basic healthcare. In the Philippines, more courses will be provided on mother/child care. In addition, lobbying activities in all countries in the region will be important in order to improve the quality of care in rural regions. In Burma, traditional midwives will be provided with professional training so that they can provide effective care during childbirth.

Independence (socio-economic) The Indonesian government welcomes micro-economic developments that tackle poverty. While the large banks demand high interest rates, the government provides ‘soft loans’ to small enterprises. Terre des Homnes supports Indonesian local partner Yamida with a micro-loan project for 1, 629 people in Bantul Jogjakarta. In 2011, Yamida introduced a new insurance model within the lending and saving programme. For a small, weekly contribution, participants can receive medical healthcare in nearby clinics. The project principally focuses on women and is intended to be used by existing shops. Terre des Hommes is focussing on the following in South East Asia  Providing vocational training  Setting up saving and credit groups  Lending small amounts to start-up businesses What stands out In 2011, Cambodia engaged in a new project in collaboration with local partner Santi Sena. In total, 483 households in the poor Svay Rieng province in the south of the country were given the opportunity to extract oil from melaleuca leaves. The residents work together in saving and credit groups and see their incomes rise as a result.

A selection of the results in South East Asia

Focus 2012 Parents often really need the incomes from their own businesses in order to keep their heads above water. They are not able to make the necessary investments to further expand their businesses, however, and lack the business instinct to develop. Business training and extra tuition remain vital and will thus be continued. It is often difficult for youngsters to find work after vocational training. Collaboration with local companies and other organisations is necessary to give youngsters a perspective on work. In 2012, lobbying will begin among local governments in Cambodia and other countries in this region to expand the successful melaleuca project.

Exploitation Women and children in Indonesia are very vulnerable when it comes to human trafficking. They leave their villages or communities convinced that they will find a job elsewhere. In practice, however, human traffickers ensure that they end up working in the commercial sex industry. It is estimated that 30 – 40,000 women and children work in the sex industry in Indonesia. In Indonesia, partner organisations work alongside one another in the anti-child trafficking network Indonesia ACT. This network is active in thirteen provinces and is supported by Terre des Hommes. With its local partners, Terre des Hommes concentrates on preventing human trafficking and protecting children in schools and villages. Sexual exploitation is also a huge problem in the Philippines. Children are primarily victims in tourist areas. Terre des Hommes focuses on providing information on and raising awareness about the topic among parents, youngsters and local communities, conducting research and providing relief accommodation for young prostitutes. Terre des Hommes is focussing on the following in South East Asia  Legal aid for exploitation victims  Investigation of perpetrators  Providing information about children’s rights  Vulnerable and exploited children going to school

A selection of the results in South East Asia

What stands out The perpetrators of sexual exploitation often get away without having to pay any compensation to their victims. They may also threaten victims who wish to report the abuse. Reintegration of victims is a long-term and difficult process. The longer an exploitative situation has lasted, the more difficult reintegration becomes. Focus 2012 Lobbying and awareness-raising among the community remain vital elements for preventing the exploitation of children. In 2012, partner organisations will be provided with training so that they can work with one another more intensively within the network organisation Indonesia Act. In 2012, in the Philippines, greater emphasis will be placed on legal aid for victims of sexual exploitation when submitting a criminal report. The campaign Children on the Move will enable Terre des Hommes International Federation in South East Asia to draw attention to the thousands of children that travel to unknown destinations without supervision.

Personal stories Cambodia Chanta's rapist sentenced Chanta's parents do not earn much. Her fatherâ&#x20AC;&#x2122;s income as a construction worker is not enough for a family with three children. To help her parents, Chanta collects tin cans on the beach at Sihanoukville which with luck earns her a euro or two. On the beach she meets Sasa, a rich Russian man who often gives the children fruit and money. And this is how he approaches Chanta too. One day, he takes her to his room and abuses her. He gives her two American dollars to keep quiet. But Chanta tells an aunt about the rape. The aunt informs Chanta's parents. They bring in APLE which Terre des Hommes works with. Chanta receives advice and psychotherapy. APLE workers investigate the case, working with the police. In October 2007 the police arrest Sasa. Chanta receives help to act as a witness before the judge. In 2010, Sasa is sentenced to eight years' imprisonment and ordered to pay â&#x201A;Ź20,000 in damages to Chanta and another thirteen girls he abused. Chanta (16) has finished training as a beautician. She works in a beauty salon in Sihanoukville and hopes to start up her own business one day.

Peru Doris Cueva Terán learns how to make skirts and blouses 15-year-old Doris Cueva did not attend school - she was a housemaid. She was sometimes treated badly, worked too much and was tired. This changed with a visit from the Asociación Mujer Familia project. Doris Cueva: “A project worker had asked around the area about young people who were working. I and my parents were then invited to come and find out about the project. In the meetings, I learned about my rights, for example that I am entitled to a salary and to be treated properly. I wanted to go to school. I found one very close to my home. In the beginning, I didn't know anyone, but I've made some friends now. I have stopped working as a housemaid. I want to remain with the project in 2012 and continue studying. With Asociación Mujer Familia I am going to attend a sewing workshop and learn how to make skirts and blouses. In the future, I want to have a good job so that I don't have to work as a housemaid again.”

Tanzania Tecla Wasega Sumuni (14) has a dream: to become a nurse 2011 was a special year for Tecla. In this final year of lower school year she was very busy preparing for the final exam. During the afternoons she went for extra lessons to Community Alive. This is our project partner which improves the living conditions of children with HIV/AIDS. Tecla: “Fortunately it all went well; I passed the exam and have been selected for the secondary school. I want to carry on studying so that I can become a nurse and look after children. But my dream is just to get a job. I will be able to use my salary to build a house and take care of my 70-year-old grandmother. She is taking care of me at the moment because my parents are dead.” Another highpoint in 2011 was the visit to the Serengeti reserve, organised by Community Alive. “I never believed I would ever get to go there. it was fantastic to see all the animals from the very small up to the very big, like the elephants,” says Tecla.

Bangladesh 12-year-old Kalpana returns to school Kalpana (12) lives with her mother, two bothers and little sister in Dhaka. Next to the slum where they live is a stone masonry where Kalpana and her mother work every day as stone-breakers. Kalpana: “The more stones I break up, the more I earn - usually 60 euro cents a day. My father left our family for another woman, so I had to go to work. We cannot survive without my salary. Now, along with friends who also work as stone-breakers, I go the SEEP organisation's school every morning. I am really happy that my teacher has spoken to my boss, because now I am able to go to school in the mornings. I am learning to read and to write there. Hopefully, I will find better work in the future. I am really grateful to SEEP.” SEEP is a partner organisation of Terre des Hommes. SEEP enters into dialogue with the employers of child labourers to allow all children to attend school for a few hours a day. It is a slow and laborious process, but with your help girls such as Kalpana have the chance of a better future.

“Hello! I am Kalpana, I am 12-years-old and I live in Dhaka. Next to our slum area is a stone masonry and I work there every day with my mother as a stone-breaker. The more stones I can break, the more I earn, but I usually earn between 50 and 80 Taka (60 euro cents) per day. I had to go to work because my father left us for another woman. We cannot survive without my salary. That's because I have two little brothers and a little sister. Now, along with friends who also work as stone-breakers, I go the SEEP organisation's school every morning. I am really happy that my teacher has spoken to my boss so that I am able to go to school in the mornings. I am now learning how to read and write and I hope that will help me to find better work in the future. I am really grateful to SEEP!” The dialogue with the employers of child labourers so that they can at least attend school for a few hours a day is one of the action points for the partner organisation SEEP. It is a slow and laborious process, but with your help girls such as Kalpana have the chance of a better future.

Victims of human trafficking make a new start at relief centre They tell wonderful stories about how good life is in a different country and how easily you can earn money there. There are not many girls and young women that fail to be impressed. Unfortunately, it's all just talk. The hard reality: girls and young women in particular are exploited as workers or in the sex industry. Together with the National Postcode Lottery, Terre des Hommes is supporting three reception centres in Thailand, Cambodia and Laos. Human trafficker: the term conjures up a stranger who comes into a village and drives families so far that they give up their child. However this rarely happens. More usually it's simply an uncle or an aunt â&#x20AC;&#x201C; often not literally family but an acquaintance - who suggests to a niece that she try her luck somewhere else. The appeal is that with her well-paid job, the niece will be able to send money to her poor parents. This scenario also happened to Yar who comes from a poor family in the southern province of Champasak in Laos. Help from FFW and VFI An aunt tells her parents that she can earn good money in Thailand working in a rich family's household. The family could really use the extra money. After a long journey the final destination looks to the then 16-year-old Yar like a factory. Long working days with no pay. During a raid by the Thai Aliens Police Yar, illegal as she is, is rounded up. In the immigration detention centre she receives help from Foundation for Women (FFW), a partner of Terre des Hommes. She then returns to Laos and finds rescue in a relief centre run by our partner Village Focus International (VFI). Here, Yar receives professional training so that she can set up her own small business. Once she has completed her training, she returns to the village where she was born. VFI provides her with the initial stock for a shop. She is lucky because in a village with several dozen inhabitants, hers is the first shop. Now aged 18, Yar sells everything from vegetables and rice through to phone cards and household items. Project worker Menno Gibson of Terre des Hommes visited her in 2011: â&#x20AC;&#x153;Her shop did well right from the start. With the income, her husband was able to buy a tractor. He uses it to work the land. In emergencies, the tractor serves as a taxi. It's lovely to see them making a good living together. Yar is pregnant and happy that she doesn't need to worry about her child's future.â&#x20AC;?

Good collaboration Partner organisation VFI works in strong collaboration with the Laotian government which no longer views the illegal migrants as criminals and instead passes them on to VFI. Illegal migrants in Thailand who are deported back to Laos are registered at the border and given a medical check. If people have been sold or do not know where they come from, they go to the open house in Pakse (Laos) where they can stay for a few days. Workers try to trace family members so that they can return to their family. Only truly problematic cases, where there is no family or the person has suffered a trauma, go to the relief centre. The 50 girls and women who live here follow courses, including weaving and sewing. â&#x20AC;&#x153;Families have often sent the girls away themselves to earn money or to learn a trade. So if they have learned a profession at VFI, they can return to their birthplace and set up their on small business, like Yar,â&#x20AC;? says Gibson. Break the Chains programme The aim of the Break the Chains is programme, which is sponsored by the National Postcode Lottery, is to break through the vicious circle of victims of human trafficking and abuse. Without protection, they often end up in the same hopeless situation. Particularly in the poor rural areas of Laos, Cambodia and Burma, many girls and young women are victims of human trafficking. In 2008, Terre des Hommes set up three relief centres. In addition to Pakse in Laos, there is also a relief centre and open house in Mae Sot on the border between Thailand and Burma. And in Cambodia, girls are received in Banteay Mancheay. At all the relief centres, the victims receive protection, meals, medical and psycho-social care in order to work through their traumas. Legal support is also available, for example to take proceedings against rapists. The professional training courses to help girls set up their own small business are hugely important. The centres focus on reuniting all the girls and women with their family as quickly as possible or ensuring that they can return to another safe place. They spend on average three to eight months at the relief centre. Sexual exploitation in Cambodia In Cambodia, the Cambodian Women Crisis Center (CWCC) runs a relief centre in Bantey Mancheay and a drop-in centre in Poipet close to the Thai border. The open house has capacity for 80 women, many of them victims of sexual abuse, or of domestic violence and human trafficking. It currently houses 47 young girls and women. The drop-in centre is open 24 hours a day. In 2011, 275 women came here seeking help and advice. Around one hundred of them were referred on to the relief centre. Sexual abuse is a big problem in Cambodia. The perpetrators are rarely caught and the girl often flees in shame. CWCC helps victims to file a complaint against the perpetrator and also works on prevention. For example young people working for CWCC put on musical performances in the villages and explain the dangers of human trafficking. Future With the support of the National Postcode Lottery, Terre des Hommes was able to set up three relief centres and help several hundred girls and women. The Break the Chains programme will run through until 2012, but Terre des Hommes will continue with similar projects in the coming years. In doing so, more victims of human trafficking and exploitation will be able to draw a line under the past and build a new future.

Improved lives thanks to Maleleuca oil Producing oil from Maleleuca leaves is enabling 483 poor farmers in the border area between Cambodia and Vietnam to increase their income. The families have joined the Melaleuca Oil Producers Federation which supplies oil to a Vietnamese factory. Roth Sitha is glad that she has become a member. She no longer lives in poverty and her children are able to attend school. Circumstances only need to take a turn in the wrong direction and a poor family can find itself in big problems. Just ask Roth Sitha who comes from a small village in the Svay Rieng province of Cambodia. The family with three children just manages on the income from their plot of land in the border area between Cambodia and Vietnam. Everything changes when her husband dies suddenly. A failed harvest plunges the family into financial difficulties. Off to the farm at five in the morning Roth Sita sees nothing for it but to let her eldest son Prom Sean (15) work just over the border in Vietnam. Every morning, he gets on his bicycle at 5 o' clock and reaches the farm in the Tay Ning province of Vietnam an hour and a half later. He spends the whole day helping with the production of sugarcane, cassava, pepper and tobacco, leaving him unable to attend school. His daily income of €2 is crucial to buy food for the family. After a long and labour-intensive day, he gets back home at six in the evening. Child trafficking to Vietnam Many of the inhabitants of the Svay Rieng province, one of the poorest areas in the south west of the country, live like Roth Sita’s family. The predominantly young population strives to survive on the meagre income from agriculture. Because of the poverty and scarce job prospects, many young people move to wealthy Vietnam. Human traffickers also bring children across the border every day. Young children in particular are wanted to grow cassava on farms or to treat rice with pesticides. Many of these children have left school early or do not attend school. Without the protection of parents or local government, they work long days sometimes for three to four weeks at a time. And the stories are legion of children who are underpaid or who receive no salary at all. Stop child exploitation Terre des Hommes has been working with its partner Santi Sena Organisatie (SSO) since 2000 to stop child exploitation in Svay Rieng, most specifically by providing education. But schooling alone is not enough to bring about a better standard of living. So in 2010, SSO established the Melaleuca Oil Producers Federation with members from the local community. Before Roth Sitha joined the corporation, she grew her own Melaleuca plants to produce oil from. She sold the oil to a Vietnamese middleman. “I only got €1 to €1.50 per kilo which was not enough to cover the production costs,” she says. Strong together SSO successfully set up other Melaleuca Oil Producers Federations in Cambodia. The local community in Svay Rieng enjoys working with its own corporation. Its motto is 'Strong together'. A corporation can demand higher oil prices than if everyone sells oil on their own. Within a short time, 483 poor farmers from thirteen villages joined. Workers from SSO help with the oil production method and marketing strategy. During the monthly meeting, the participants learn about production planning, writing financial reports and they share their experiences. SSO provides advice about children's rights and the importance of education for their children. Often, many of the parents do not understand that a good

school education is the first step in breaking the circle of poverty. And that it vastly reduces the chance of becoming a victim of child traffickers. Good oil price Roth Sitha is one of the first members of the Melaleuca Oil Producers Federations. Along with 291 other farmers – 170 of them women - she asks SSO for a small loan to purchase seeds and production equipment. She is now also able to pay for repairs to her son's bicycle so that he can get to school easily. Roth Sitha also receives advice about supplying the oil to the corporation. And she is developing her own plans as to how she can even better cultivate her vegetables. Her membership brings her family a whole host of benefits. “I can now sell oil far more easily than before when I did it on my own. Back then I earned between €40 and €50 a month. Now the average is between €75 and €100. The interest on my loan for equipment was very low: 2 per cent. So I have been able to repay my loan in full,” says Roth Sitha with pride. Future dream of teaching She now lives from a good income. And her son Prom Sean and his two brothers go to school every day. “We want to save money to buy an engine to make it easier to transport the Melaleuca leaves,” says Sean Prom. He has high hopes in terms of future expectations`. “I want to continue studying and then become a teacher in my village.” 100 kilos of leaves yield just one litre of oil Melaleuca leaves grow in abundance in the Svay-Rieng province. A farmer needs 100 kilos of Melaleuca leaves to produce 1 litre of oil. The leaves are placed in a large container with 60 litres of water and then boiled for three hours. After this, the oil is ready to be sold to the corporation which then sells it on to the Vietnamese trader. Melaleuca oil is used primarily in beauty products such as soap and perfume.

Child labourers return to school in Uganda What happened    

Sophia (11), one of the 2.7 million Ugandan child labourers Prevention and rescue by ANPPCAN Uganda Emmanuel already the breadwinner at nine years of age Results in 2011: 350 children back to school

Uganda has approximately 2.7 million child labourers. They are vulnerable. And their development is threatened. Our partner African Network for the Prevention and Protection Against Child Abuse and Neglect (ANPPCAN Uganda) helps child labourers in the Jinja district to escape their hopeless existence. With support from Terre des Hommes, 350 children returned to school in 2011. Sophia (11), fully-qualified sugarcane cutter Sophia Namulondo is 11 years old, is in year five at school and lives with her mother and a further seven children. She has been working in the sugarcane fields since the age of eight: cutting the sugarcane, bundling it, carrying it and loading it. “I go to school one day and I work the next day. The work is very tiring. Your skin itches and you can get injured by the big cutting knives. The money is nice. We use it to pay for my little sister's education, the rent and our food.” Sophia no longer works now. ANPPCAN is helping her. “I am able to go to school all the time now. I get something to eat there as well. and I've got friends.” Her mother works as a day labourer in the fields and receives some money if she attends political party meetings. Prevention and rescue Almost 60 per cent of the 32 million Ugandans is under the age of 18. Approximately 30 per cent of the population lives in absolute poverty. Children have to contribute to meagre family income. Relatively more children work in the rural areas than in

the cities. Often, some of these children do attend school. The big risk is that they start working full-time when they become teenagers and with no basic school leaving certificate. In the area around Jinja, Uganda’s second city, children work primarily in fishing, as day labourers in the sugarcane fields and as domestic help. Our partner ANPPCAN Uganda help children to return to school or to continue their education. Without proper schooling, children are doomed to spend the rest of their life in low-paid, unskilled work. Some parents/guardians receive support in starting up income-generating activities. This eliminates the need to send the children out to work. ANPPCAN works with local anti-child labour committees to combat child labour and to reinforce the importance of education. They also explain the risks and dangers of the work on, for example, sugarcane plantations. Breadwinner Emmanuel (16) 16-year-old orphan Emmanuel Tabikomele lives with his sick grandmother and two-and-a-half year old nephew. Emmanuel is the breadwinner. He has been cutting down sugarcane since he was nine. For every two piles of sugarcane (each being 25 bundles with 20 stems) he gets around €0.63. Emmanuel: “I spend two afternoons doing that. I usually work after school, starting at 2.00 p.m. Sometimes I'm away from school for the whole day. I also do little jobs for people like fetching water. With 15 jerry cans I can earn around €0.47. At the start of 2011, ANPPCAN asked me why I work. I said: "To buy books, a uniform and food for our family." Now they pay for what I need for school and I get food at school. I don't need to work any more. At home, we eat what other people give us.” Emmanuel has now finished elementary school and has been admitted to the secondary school. He wants to carry on studying and become a teacher. Results in 2011 ANPPCAN started in 2011 by highlighting the scope of the child labour problem in the Jinja district. Almost three-quarters (72 per cent) of the children interviewed work and 28 run a high risk of having to work. The research forms the basis of ANPPCAN’s work on the Reducing Child Exploitation project:  66 child labourers stopped work and returned to school  234 children at risk of having to work were given what they need for school and a school lunch  all 300 children received psychological support and information about the benefits of school and the dangers of child labour  50 former child labourers followed a professional training course and received start-up capital to set up their own business  100 families started income-generating activities (60 successfully, 20 still in the start-up phase and 20 with teething problems)  543 reports of child abuse of which 391 sexual abuse (11 sentences passed and 46 settlements agreed)  Three anti-child-labour committees started up and advocated against child labour (reach: 1,600 adults and 800 children) Zakia (16) too exhausted for school Zakia Nabirye is 16 years old and lives with her mother and three little brothers and sisters in a small hut. Her father was working on building a house, but died in 2004. They had no money left to complete it. Zakia: “My mother does not earn enough ploughing fields, so I started work when I was 10 years old. I collect cut stems of sugarcane, bundle them together and load them onto trucks. Very hard work that's exhausting. I can't concentrate at school. I have had to resit a year twice already. In 2011 I stopped working. ANPPCAN paid for my books, exercise books, uniform and school lunch. I passed the elementary school exam and now I can go to the government secondary school. I don't know how we are going to pay for my uniform and books for that school. But my dream is to one day stand at the front of the classroom as a teacher myself.”|

Commercial sexual exploitation in Bolivia What happened     

Rosa, victim of domestic violence Seeks refuge on the streets, ends up in the sex industry Taken in by Jiska Pankarita Relapse and new start Approach: rescue, work and lobby

Jiska Pankarita, a project in the Bolivian capital La Paz, helps young victims of commercial sexual exploitation. Twenty young people were saved in 2011 through rescue and socio-economic support. Rosa is one of them. After a few difficult years, her life is back on track. Rosa says goodbye to life on the streets Rosa loses her mother in a car accident at the age of seven. Relations with her father's new girlfriend do not go well. Rosa can do nothing right and is beaten. At the age of eleven she flees her parental home. She seeks refuge on the streets. The wrong sort of friends teach her to smoke, drink and steal. She end up in prostitution. Work she wants to stop doing. Via via, she comes across the Jiska Pankarita programme. She receives therapy, shelter and attends evening classes. There is a possibility of giving up her old life forever. The streets continue to call and Rosa goes back. But eight months later she comes knocking at the relief project's door once more. She is pregnant. Rosa goes on to give birth to her daughter Naomi. The project team gives the teenage girl a second chance. She goes back to school and wants to open a small shop. Jiska Pankarita offers her training, school materials and pays for baby care. In 2011, Rosa is living a stable life. She has a good bond with her daughter, her school results are good and her jewellery shop attracts enough customers. After some difficult years, life is finally smiling at Rosa once again. Prevention and awareness-raising Jiska Pankarita is a project by Fundación La Paz, a local project partner of Terre des Hommes since 1999. It is the first project in Bolivia to focus on commercial sexual exploitation. In addition to freeing children and young people from this situation, prevention and awareness-raising are important objectives. Project workers provide training to organisations which combat commercial sexual violence. And the population is made aware of the phenomenon via mass media campaigns. A documentary outlining the problem and in which young girls talk about their experiences and the help they received was shown in Bolivian schools in 2011. The chance of success for young people with Jiska Pankarita is greatest if they themselves decide to dramatically turn their life around. They have often severed family ties and have left school early. On the project, children return to school or follow a professional training course and if possible return to their family. Through group activities such as sports meetings and music and dance festivals, the youngsters learn how to interact with each other. Results in 2011: 20 street girls saved In 2011, twenty girls were saved from the street. Training was also provided in twelve schools for 43 children (aged from 5 up to 12), 459 teenagers, 47 teachers and 369 parents. In total, Jiska Pankarita offers support to 300 young (potential) victims in the sex industry. In addition, 120 young people receive support when they return to society. And there are care and crèche facilities for thirty children of teenage mothers. Through psychotherapy, they deal with the often dramatic events of their lives. It is important that the young people learn to stand on their own two feet again. Jiska Pankarita ensures that they follow a professional training

course, get a job or are able to open their own shop. In the past two years, young people continued to the airtraffic controller project in El Alto. Youngsters also got work on a recycling project converting PET bottles into plastic beads. The youngsters also learn about their rights in terms of safety, education and healthcare. Exploitation in the sex industry, violence and discrimination block the path to healthy development. But its project partners are helping Terre des Hommes to prevent this. Policy successfully influenced A major success in 2011 was the introduction of the ‘Jiska rucksack’ containing preventive material for ministries in Bolivians cities. Public officials and social workers often understand too little about commercial sexual exploitation. The Bolivian government until recently paid scant attention to this relatively new phenomenon. Primarily due to lobbying by Jiska Pankarita, commercial sexual violence is now on the national policy agenda. Project workers provided training to public officials and care professionals. Successful lobbying resulted in a change in legislation to recognise commercial sexual violence as a criminal offence. An ethical code of conduct was also established for child protection. About Fundación La Paz Fundación La Paz focuses on the young victims of sexual exploitation. They receive advice, learn personal skills and improve their self-confidence. And thanks to Fundación La Paz they go back to school. Workers also seek out young people in cafés and on the streets to convince them that certain situations are dangerous and can make them more easily the victim of sexual exploitation. In addition, Fundación La Paz focuses on raising awareness in the community. Many parents know very little about the dangers of commercial sexual exploitation and the importance of protecting their children. Praise for Bolivian project UNICEF named Jiska Pankarita ‘as the most successful project in Bolivia for children and teenagers against commercial sexual violence’ according to project coordinator Susana Ayllón. “There is a great need for good advisory material.” The ‘Jiska rucksack’ introduced in 2011 for public officials and care professionals made a major contribution to this. In 2012, the organisation plans to provide training to government agencies and organisations in other Bolivian locations such as in Santa Cruz and Potosí. “There too, increasing numbers of girls are falling victim.”

Mother and child care in Bangladesh In the north-west of Bangladesh, approximately 100 kilometres from Dhaka, lies the Tangail district. Each year during the monsoon season, the lower-lying areas flood and each year, many more people become homeless and lose their land. 70 per cent of the population in Tangail lives in poverty. They are often illiterate and malnourishment and illness are prevalent. Children and women in particular suffer in this situation. Terre des Hommes, together with project partner SSS, offers medical care to mothers and children. Mortality among babies is a common phenomenon in the Tangail district. In poor families, it is usual for babies to be born at home. While traditional midwives support the mothers, they are not properly trained as a result of which lots of things often go wrong. More than half of the babies are underweight. Just as high a percentage of children aged between one and five suffer from anaemia, diarrhoea and measles. In addition to high mortality rates among babies, many young mothers also die. Girls often marry between the ages of twelve and fourteen and fall pregnant before their body is ready for it. Illegal abortions, problems during childbirth and incorrect diagnosis by midwives during high-risk births give rise to a high mortality rate among mothers. Lack of treatment Healthcare is in principle a government concern but in Bangladesh, the government does unfortunately not have the capacity or the financial resources to offer everyone effective healthcare. There are no government hospitals where people can get eye and heart

operations. Neither are there any hospitals specialising in children which are also accessible to poor people. While there are private clinics, they are too expensive for the poor population. As a result, patients suffer unnecessary pain or even die because of a lack of treatment. In many villages there is no medical care at all for children below the age of five and young mothers. Another problem concerns the lack of understanding regarding birth control. Awareness-raising and advice are therefore important within the community. SSS workers visit people in their homes and organise group discussions and workshops. SSS also lobbies governments at local and national level and provides training to healthcare workers.

Causes of mother and child mortality Major causes of the high mother and child mortality rates are illiteracy, poverty and a lack of healthy food and hygiene. The inequality between the sexes means the best food quite literally goes to the boys and men. Girls and women have to make do with the leftovers. Because pregnant women also get insufficient food, many babies suffer from malnourishment. By adopting an approach of improved healthcare provision for mothers and children along with better food, Terre des Hommes and SSS are investing in improving the health situation in the rural areas of Bangladesh. As part of this, the focus is primarily on providing care to pregnant women, better care during childbirth, postnatal care, advice for young people on restoring health and the importance of family planning. Health among mothers in Bangladesh  On average, 3.5 mothers per thousand live births die By comparison: In the Netherlands, 12.1 mothers die per 100,000 live born children  More than 50 per cent of the mothers are undernourished  Only one in five pregnant women (21 per cent) undergoes medical checks  Three-quarters (76 per cent) of births take place at home controlled by untrained midwives, increasing the risk of complications Child health in Bangladesh  On average, 52 in every thousand children die before the age of five By comparison: In the Netherlands, five children per thousand live births die  In Bangladesh, 41 in every thousand infants dies In the Netherlands, the figure is four in every thousand

  

Below weight at birth: 22 per cent Underweight children below the age of five: 41 per cent Growth retardation: 43 per cent

SSS results in 2011  30 volunteers trained  7,200 information meetings for 18,077 women on hygiene, healthy drinking water, healthy food, HIV/AIDS, drug use and care for pregnant women and babies,  1,073 women vaccinated  26,093 children wormed  19,962 undernourished children are receiving extra food and their mothers food-related advice  1,008 safe births  17,280 women are receiving family planning advice  11,242 women are using contraceptives  1,200 mobile clinics for 20,515 patients and checks carried out on 5,683 pregnant women  892 women are receiving post-natal care  3,613 patients referred on to other care providers Challenges Departure of medical staff to government services  Increase in number of child weddings and early pregnancies increase mortality among mothers  Poverty  Inequality of the sexes results in less food for women, children and young people  Most district hospitals do not have the facilities to carry out Caesarean sections and blood transfusions. There is also a lack of specialised care for children.

India: Priya stops work in matches factory What happened    

Working in the match factory at 10 years of age Back to school through partner SMSSM Better future for thousands Home: relief for 150 children and 30 successful students

The story of Priya (14) Priya lives with two brothers and her aunt in Athipatti (South India) because her father and mother work in Kerala. They come and visit twice a year. Her parents were unable to continue paying for her to attend school, so Priya has been working in the match factory since she was ten. She earns €0.80 per day to buy food with. Priya: “You ask what a typical day is like? Up at 5.00 in the morning every day. Do the washing then make breakfast. From 8.00 in the morning to 3.30 in the afternoon pack matches into boxes. Then rush home. At 4.00 p.m. get the school bus to the SMSSM (Society of Mother of Sorrows Servants of Mary) school for girls in work. With encouragement from my teacher, I started school again when I was twelve. I really enjoy school and want to become an engineer so I can earn a lot of money. If I succeed I'm going to help my school so that even more girls in work can go to school.”

Thousands of children benefit Pondy, Priya's teacher, has been working at the school for girls in work for two years. Lessons are from 5.00 p.m. to 7.30 p.m. A total of 100 child labourers from 16 villages are collected by the school bus - taking four trips. 45 children are following a professional training course and 55 children attend the ordinary school. Pondy: “As a teacher, I also collect the children once a week. And every first Sunday of the month, all the teachers meet in one of the villages to chat to the parents. We try to persuade them to send their children to school. The school for girls in work combats child labour. Thousands of children in this poor area have already benefitted. Boys are given preferential treatment and so girls are sent to work in the big match factories to pay for their brothers' education. The school now has a genuine place in the community and a few years ago also started to offer boarding facilities so that children no longer need to work at all. The boarding school ensures that the children do not leave school early. When I met Priya for the first time, she was not attending school. I was able to persuade her aunt that school is important for Priya. She appears to be a very good student.” About SMSSM SMSSM was founded in 1894 by five women to encourage and promote education for women. Nowadays, the organisation focuses, in addition to education for young girls and women, on education for handicapped children, child labourers and income-generating projects for women. On the one hand, SMSSM offers evening classes to provide additional schooling for girls in work and ensure that they pass their secondary school diploma. On the other side, they receive professional training such as textiles processing and computer courses. This puts the girls in a better position in the labour market. Terre des Hommes has been supporting the work of SMSSM since 1995. Highest concentration of child labourers The area around the city of Kalugumalai (‘Eagle's Cliff’) is known for its fireworks and match factories and has the highest concentration of child labourers in southern India. Whole families sit in rows as they work. They fill shelve with sticks, dip and dry the matches and pack them into boxes. The area has more than ten large factories where hand-made matches are manufactured, predominantly by women and children. 30 successful students The SMSSM St. Joseph Home for Children project is committed to young girls and their families. Former child labourers who did not attend school are given accommodation, education and a loving place to grow up in within the children's home. The project also offers modified evening classes for young girls who work in the matches industry during the day. In 2011, 150 children were taken care of in the children's home. There is plenty of scope for sport, play and culture. There are fairly regular performances for and by the children. In 2011, 30 students passed their secondary school exam.

Flying Medical Services (FMS), partner in Tanzania What happened     

Collaboration on Child & Development Programme Healthcare in north Tanzania inadequate Results in 2011: 28,995 patients helped FMS head of rescue activities Baby Elizabeth healed thanks to plaster cast

Masai children in north Tanzania cannot simply visit the doctor. The sparsely-populated and expansive area has just a few mission hospitals and medical centres, often several hours' walk away. With support from Terre des Hommes, partner Flying Medical Services (FMS) is bringing healthcare to the people. Thanks to the bush clinics and flights to hospitals, children are finally receiving the healthcare they need. In 2011, 28,995 patients were helped. FMS is one of our local partners within the Dutch government's MFS-II joint financing scheme. Child & Development Programme Via MFS-II, the government is subsidising Dutch development organisations' work for five years. Together with alliance partners 'Liliane Fonds' and 'Stichting Kinderpostzegels', Terre des Hommes has joined forces on the Child & Development Programme. The programme runs projects in Nicaragua, Ethiopia, Kenya, Uganda and Tanzania. The local population is closely involved from identifying problems through to evaluating the project. Spearheads include: direct help for education, healthcare and independence projects, underpinning the partner organisations and influencing (government) policy. At the start of MFS-II, baseline measurements were taken in order to assess the situation prior to the start of the Child & Development Programme. After five years, we can then measure what our activities have achieved. We examined the current capacity of our local partners in each country and the influence of social organisations. In addition, we looked at the status of education, healthcare and the possibilities of gaining independence, such as micro-loans and income development.

Healthcare inadequate Research shows that nomads in Tanzania lag behind in terms of quality healthcare. Only 13 per cent of the Masai women in north Tanzania receive obstetric care - a figure that is 95.9 per cent for the whole of Tanzania. The Masai in north Tanzania traditionally lead a nomadic existence. Most of them live way below the poverty line. A visit to the doctor is an unaffordable luxury given the enormous distance and high transport costs. Specialist medical help is accessible. Healthcare in the region is inadequate because of a lack of people and resources. Illnesses such as malaria, diarrhoea, bronchial disorders, worms, skin infections and meningitis are common, sometimes with fatal consequences. About Flying Medical Services Our partner Flying Medical Services (FMS) provides a medical flight service in the Arusha and Manyara region of north Tanzania, in collaboration with the local clinics and the mission and district hospitals. They cover an area with approximately 140,000 inhabitants, 26,750 of them children below the age of 6. FMS visits a network of 24 medical centres. A mobile clinic attends each location every two weeks. For more specialist treatment, patients are flown to hospital. In addition to medical care, FMS also provides advice on health and hygiene.

Results in 2011 In 2011, FMS helped a total of 28,995 patients  5,034 patients were treated for illnesses and medical disorders  18,331 children were vaccinated  5,020 women are receiving obstetric care  413 cases of tuberculosis were treated  37 evacuation and 160 emergency flights FMS in the future As a local partner in Tanzania, FMS is heavily involved with the Masai communities. They lobby at a high level of government to influence policy. They also provide training to local medical personnel in order to improve healthcare provision. Furthermore, FMS works hard on its own fundraising so that it can stand on its own financial two feet, independent of Terre des Hommes. Support personnel will be needed in the future. FMS head of rescue activities Pat Patten, head of FMS: “How would I describe 2011? A lot of people are still alive thanks to other people's generosity. We were able to vaccinate more children and operate more emergency flights than in any other year. Looking back, there are three children that remain most in my memory. A baby who without our rapid intervention would have been handicapped for life. A young boy with a life-threatening head injury following a collision with a car. He was flown unconscious to the hospital in Nairobi. He has now recovered and is back at school. Very sad is the story of a secondary school student with Hodgkin's disease, a form of lymph node

cancer, who was making a good recovery with medicines. Unfortunately he was unable to complete the course of medicines. The hospital staff sold the free medicine provided by the government. He died a week after his final examination.” Baby healed thanks to plaster cast On 23 March 2011 baby Elizabeth is born, the daughter of a 16-year-old mother and 35-year-old father. Two days, Pat Patten lands with FMS in the village of Olorbelin for a bush clinic. Elizabeth’s grandmother asks the pilot to look at her granddaughter's legs; her knees are completely twisted. Without intervention, she would never have been able to walk, an enormous handicap in a nomadic community. Two weeks later, the very young Elizabeth and her mother fly to the hospital in Arusha. A Dutch doctor works there who specialises in this type of congenital defect. Elizabeth’s legs are set in the plaster cast so that her kneecaps can grow in the right shape. At the end of June her cast is removed and Elizabeth returns home. Her normal motor development as a baby now begins. By the end of 2011 she is still too young to walk but she is able to stand without support. A fantastic milestone!

Nairobits creates opportunities for young people in ICT industry What happened     

E-learning programme helps talented poor young people ICT development extends to Africa's rural areas Challenge: more female students Results in 2011: 47 young people trained Rebels' victim sees a rosy future once more

“Imagine you are a shoe-seller. You go to an African village where everyone is walking around barefoot. You might think: no one here is wearing shoes so there can't be a market for them. Or you think: what an opportunity, no one here is wearing shoes, the market is still completely open,” says Anne Ikiara, general manager of partner organisation Nairobits. Her words are characteristic of our partner's approach. Nairobits identifies and creates opportunities for young people from disadvantaged areas in the flourishing ICT industry. Terre des Hommes works with Nairobits in Kenya, Tanzania and in Uganda where local ICT e-learning centres have been established. E-learning for the underprivileged With good elementary school results, poor youngsters can continue to secondary schools with a government subsidy. But they cannot pay for continued education. And in Kenya, Tanzania and Uganda, young people with only a secondary school diploma face a future without prospects. Nairobits was founded to break this pattern. Disadvantaged yet talented youngsters can build a future with earnings. They follow an intensive e-learning programme and complete a work placement. The aim: a permanent job or their own business in ICT. The most motivated and talented students are accepted onto the training programme. They learn to create simple designs such as posters or CD sleeves as well as web designs. And they get lessons in starting a business and selfreliance. During the final phase of the training, the ‘whiz kids’ work on their own portfolio and assignments. Successful concept extends to rural areas Nairobits is a successful concept in Nairobi (Kenya), where young people from various slum districts are benefiting. In the slum district of Mukuru, where Terre des Hommes operates, a new training centre has also been established. Furthermore, the project has been extended to other Terre des Hommes focal areas in East Africa. There is now Kampabits in Kampala (Uganda) and the Musoma Information Centre in Musoma (Tanzania). Tanzania is a major challenge. “Whereas young people in Nairobi already know how to work with a computer, these basic skills are lacking in Musoma,” according to Anne of Nairobits. Nairobi is a large city,

Musoma a poor rural village. “The course in Tanzania begins with simple principles such as the mouse, hardware and software.” Another stumbling block is the English language. Public education in Tanzania is in Swahili rather than English. However the exams are in English. Many Tanzanian students fail their exams. Prior to their training at the Musoma Information Centre, they need to brush up on their English. This they can do online, allowing the students to practice their computer skills at the same time. Increasing number of women taking part For young African girls and women from the slums and poor rural areas, there is a high threshold to working in the ICT sector. Nairobits aims to open up the ICT sector, with all its opportunities, to these women. Spearhead of the project: an equal distribution between male and female students. In the beginning, only one-third were women. In 2011, there was the same number of women as men. Anne Ikiara: “Young women are often single mothers and cannot just turn up at the training course every morning because of the jobs they need to do in the home. They can come in the afternoons when care for their baby is easier. This flexibility ensured an increasing number of women taking part. We are pleased about that.” Results in 2011: 47 young people trained In 2011, a total of 111 young people started the ICT training. Of these students, 47 were deemed talented enough to complete the course through to the MediaLab: 15 in Nairobi, 17 in Kampala and 15 in Musoma. Ten students in Nairobi now have a placement with a company and one has started his own company. Kampala and Musoma saw the first class of graduates. Ten of the Ugandan students have now found work: eight as trainees in the ICT sector, one is working in an internet café and one in an office. The training in Musoma was completed only at the end of 2011 and the students are still busy with application procedures. Brilliant future after a difficult youth Josephine Angwech (20) from north Uganda: “My village saw a lot of violence from the Lord's Resistance Army rebels. My mother and two brothers were burned alive when the rebels set fire to our house. My sister was abducted. I myself was detained. I managed to escape from the bush after four months when the Ugandan army attacked the rebels. I had a bullet in my leg. Back in my village it was difficult to survive. Fortunately, there was an aid organisation which paid my school fees. I passed my secondary school diploma but didn't know what to do next. I almost ended up on the streets until a family member brought me to the St. Elizabeth Girls Home.” This is a Terre des Hommes partner which provides relief to street girls. Through them, Josephine embarked on the Kampabits training which she hopes to complete in June 2012. Josephine: “I am deliriously happy that my future looks rosy again.” Recognition for Anne Ikiara Anne Ikiara from our partner Nairobits in November 2011 received the ‘social impact award’ from the American Anita Borg Institute for Women and Technology. With Nairobits, Anne has ensured that already more than 6,000 women and young girls from Africa's slums have developed ICT skills, improving their life on both an economic and socio-cultural level as well as on a political level.

Emergency aid in Turkana: worst famine in 60 years What happened     

Some 10 million people in need Undernourishment figures alarming Plumpy Nut saves life of baby Ekiru Emergency aid: 803 tonnes of maize for 6,465 families Water projects as ongoing solution

Alarming reports at the beginning of July 2011: serious famine threatening some 10 million people in the Horn of Africa - including Ethiopia, Somalia and north Kenya. The worst in 60 years. Undernourishment figures shooting up. Terre des Hommes contributes €500,000 to emergency aid food distribution in north Kenya. Via the World Food Programme, 38,792 inhabitants of Turkana receive two months' rations of rice. Aid provided over 20 years Terre des Hommes works in Turkana (north Kenya) which is hit by serious drought. We have been working on education and healthcare projects here for almost twenty years, areas in which the region lags behind in comparison with the rest of Kenya. Drought in Turkana In July 2011, around 37 per cent of the population in the north-east of Turkana is undernourished. An alarmingly high figure. At 15 per cent, there is already a crisis situation. There are certainly 155,000 young children, and10,000 young breastfeeding mothers and pregnant women in Turkana who are at high risk. Most of the sources of water have dried up. And not all villages have a medical centre with food. Undernourished children thus remain deprived of help. Their mothers do not have the energy to make the hours-long journey to another village. Cattle are dying because of the lack of water and grasslands. The fields around the river are dry. Just to have something in their stomachs, people are eating ground tree bark, wild palm tree fruits and the seeds of the prosopis tree, although these are not really fit for consumption. Peanut mix with added nutrients A women carrying a baby comes into the Loarengak clinic, which is supported by Terre des Hommes. Baby Ekiru is breathing laboriously with a rattling noise and rolling his eyes. He looks barely six weeks old but is in fact more than six months old. Ekiru weighs just four kilos, is seriously undernourished and has an acute inflammation of the lungs. His mother made it to the clinic just in time. Ekiru is immediately put on a drip and given antibiotics. It emerges that he has never eaten solid food and has had only breast milk. His mother cannot find anything suitable to eat and nor can she pay for it. The situation is critical. In the clinic, Ekiru is given plumpy nut for seriously undernourished children, a ground peanut mix with added nutrients. The youngster responds well and remains in the clinic for a further two days to build up his strength. World Food Programme collaboration In order to provide emergency aid in Turkana, Terre des Hommes works with the United Nations World Food Programme. Purchasing and transporting food aid via the World Food Programme takes a long time. It takes a few months before the food financed by Terre des Hommes is where it needs to be. Undernourished children are given food with all the necessary nutrients to build up their strength. The rest of the family receives a ration consisting of maize and other grains. With the €500,000 contribution from Terre des Hommes, 803 tonnes of maize is purchased - enough for 6,465 families (38,792 people) for two months. Situation in December 2011 Between September and December 2011 there was an abundance of rainfall in Turkana. The livestock that has survived the drought begins to look well-fed and healthy once more. And there are now very few images of

people looking emaciated. The food distribution has had a positive effect: in the north-east of Turkana, the rate of undernourishment has fallen from 37.4 per cent of the population to 13.7 per cent. The other districts in Turkana are hovering around the critical limit of 15 per cent. But the crisis is not over. One in six people remain undernourished and need food aid. In addition, the rains bring outbreaks of malaria and illnesses such as diarrhoea and cholera. Weakened by continuous hunger, it takes great effort to overcome such an illness.

Sarah still undernourished Sarah, almost 3 years old, has been underweight since she was born. One of her older sisters has died. Her two little brothers get something to eat at school every day and are doing very well. The mother Susan Adung (30) lives with her children Loyoo, a location with no medical facilities. To get check-ups and medical help, Susan has to go to the district hospital in Lodwar, which is too far to walk with her little girl. Susan is HIV positive. Sarah too is infected with HIV/AIDS. In order to sustain her family, Susan does little jobs. The monthly income of scarcely €14 is not enough to feed Sarah properly. In November 2011, Sarah is seriously undernourished. She is admitted. When she still appears weak at the end of December, her mother Susan receives help from the food programme. Hopefully, this will give her enough energy to bring her young daughter for check-ups more regularly in the future. Terre des Hommes invests in sustainability Access to safe drinking water and medical care remain a challenge in Turkana. There are still children who are deprived of food aid because of the big distance to the nearest medical centre. Permanent food aid is not a solution; it leaves people dependent. The food crisis came about because of a long period of extreme drought. Permanent and safe sources of water provide Turkana with greater security of water and food. Terre des Hommes has supported water projects. In April 2011, a water pump was successfully installed at the Kangarukia infants school in north Turkana. In October, the first tomatoes and watermelons were harvested from the school field. And by installing a wind pump and water pipe in Kokuselei, there is now sufficient water to serve a school and the population. In Lapur, an underground water basin has been created via a water dam, providing 12,500 inhabitants and cattle with access to water. Sri Lanka In January and February 2011, Sri Lanka is ravaged by heavy rains and floods, threatening the livelihood of 2.3 million people. Terre des Hommes provides €31,995 in emergency aid via its partners Mencafep, (€3,209), PPCC (€13,436), Jeeva Jothy (€5,034), Koinonia (€10,316). A total of 2,852 people (2,600 children and 252 adults) receive food rations. In addition, 60 children with a handicap receive medical care and 212 adults get help with rebuilding their home (12), agricultural seeds and equipment (100) and economic support (100). A total of 2,500 children are given school materials so that they can attend school.

Padang Following the severe earthquake in Indonesia on 7 May 2010, Terre des Hommes also provided emergency aid in 2011 to 2,444 children in Padang. 16 child-friendly locations were established where children were able to play three times a week. 400 mothers also received therapeutic support in discussion groups. In addition, Terre des Hommes identified 156 vulnerable children who were referred for specific complaints. In total, 48 school workers and 71 teachers were given training in the area of child protection. In 2011, 4 awareness-raising activities were also organised for parents and village communities to care good care of their children and prevent them from developing physiological needs. Haiti On 12 January 2010, Haiti was hit be a severe earthquake. An estimated 220,000 people lost their lives and more 300,000 people were injured. One-and-a-half million people were left homeless and the capital Portau-Prince lay in ruins. As a member of the SHO (Cooperating Aid Organisations (in Dutch: Samenwerkende Hulp Organisaties) Terre des Hommes provided emergency aid via its sister organisation Terre des Hommes Lausanne. In 2011, Terre des Hommes received €309,053. The emergency aid was directed towards 80,000 people, 50,000 of them children to the west of Port-au-Prince and in the south of Haiti, in Les Cayes. In 2011, emergency aid activities gradually migrated to reconstruction activities. Terre des Hommes helped to improve the healthcare situation and water and sanitary facilities for 13,053 people, 9,400 of them children. A selection of the results in 2011:  7,740 people gain access to clean drinking water  980 latrines for 5,290 people  12,371 children have a medical consultation  772 seriously undernourished children receive additional food  1,828 pregnant women receive pre-natal care

What are we going to do differently? Learn from experience, sometimes make different choices and set priorities. Which in 2012 means: greater focus on marketing and fundraising and saving more costs. Keep the local communities closely involved, but impose stringent preconditions. Terre des Hommes navigates a separate and independent course. This is true of our projects, but also of our fundraising. It is a conscious decision to rely only partially (30 per cent) on government subsidies. The aim is to operate entirely without government support by 2015. Marketing and fundraising are thus occupying an increasingly prominent position. The support Terre des Hommes receives from individual donors and business contacts is crucial. Through fundraising media campaigns we aim to further expand our database of almost 80,000 paying donors, as well as increase recognition of our name. Small-scale campaigns Terre des Hommes previously opted for large-scale campaigns, purchasing TV and radio broadcasting time and advertisements. These campaigns brought disappointing results and entailed high costs; the number of new donors remained far below expectations. So there will be a new approach in 2012: small-scale campaigns taking place throughout the whole year. And no more appointing large agencies; we will instead use freelancers who really have a feeling for Terre des Hommes. So: greater cost savings and better monitoring of the effectiveness of every euro invested. And Terre des Hommes will engage the public in its work with the help of petitions, research and media activities.

Fraud in Peru In 2011, two cases of fraud were identified on projects supported by Terre des Hommes. One of these was in Peru and concerned our project partner CESIP (Centre for Social Studies and Publications) which has antichild-exploitation projects in the capital Lima and Tumbes in the far north-west of the country. In Las Lomas de Carabayllo, a slum district in Lima, child labour is common. Children work alone or with their parents to look for anything recyclable. One of the ways in which CESIP protects children and teenagers against child labour is to provide their parents with a loan. With this financial support behind them, they can set up their own business to earn more money. This takes away the need for them to send their children to work. CESIP passes administration of the loan provision to the Association of Organisations against Child Labour (ASECTI) whose members are from the community. The total CESIP budget for the project in Las Lomas de Carabayllo is €246,523 of which Terre des Hommes contributes €204,371. The amount CESIP spent on the micro-loan project in the period 2009-2012 is €51,657. Terre des Hommes pays €35,889. An audit revealed that fraud had been committed concerning an estimated sum of €1,800. The following failings were highlighted:  CESIP staff failed to attend ASCETI meetings in which loans were granted  There was no prior check of the people receiving loans nor any check of bank details  Conflict of interests between loan assessor and chairman of the ASECTI Management Board  Lack of expertise with respect to savings and loan groups at the regional office in Cochabamba Approach Once the fraud was identified, measures were implemented. Legal proceedings were taken to prosecute the perpetrators and recover the stolen money. Loans were also frozen. In mid-2012, the Terre des Hommes regional office and CESIP decided how to continue. Lessons and agreements  Contracts between Terre des Hommes and its partners include a clause in which the value of the guarantee fund is recorded so that no money can be stolen  A project worker dedicates at least half of his time to the proper operation and control of savings and loan groups  Unannounced audits performed by project partner and detailed monitoring  Involvement in the direct management of the fund by an independent specialist  The regional office in Cochabamba examines in advance whether a community is able to take on specific responsibilities as part of the project implementation. Terre des Hommes cannot guarantee that all projects will always progress without problems. However we learn from our experiences and do all we can to ensure that money is spent correctly and that our partners are properly supported. Terre des Hommes has 104 projects worldwide which encourage young people and parents to become independent by means of loans and professional training. In South America, Terre des Hommes runs 9 socio-economic projects, six of which are micro-loan projects. Almost all of these project have been successful in improving the lives of parents and children, increasing family income and driving down child labour.

Fundraising and awareness Be honest and open about what you are doing and what your aim is, and strive to make your words reality. This contributes to a positive reputation and image. Terre des Hommes believes it is important that staff and volunteers can take pride in their organisation. Equally important is that new and existing donors and investors support Terre des Hommes in offering disadvantaged children a better future.

Intro Terre des Hommes is able to count on a strong and closely involved body of supporters consisting of individuals, volunteers and organisations. With this support, we are able to help many thousands of children. In 2011, the results for the business market fell behind, the number of paying relationships declined, around 4,500 regular new donors were recruited and the Terre des Hommes shops achieved a milestone with net returns of approximately 1 million euro. In 2011, the final large-scale campaign (‘I'll help or I'll do nothing’) was

rolled out because of declining results from these campaigns. In 2012 we will focus on small-scale and focused campaigns throughout the entire year. In 2011 our website attracted more visitors than in 2010. Terre des Hommes also has a growing number of followers on Twitter and Facebook. Last year, Terre des Hommes gained a lot of publicity in national and regional media.

Supporters Individual donors Individual donors account for 76 per cent of the revenue from our own fundraising. The more people pay the more choice they have. For example for ten euro per month or more, a programme donor can choose between the exploitation, education, health or micro-loans programmes and a project donor paying minimum seventeen euro per month can support a project of their choice. We inform our supporters via the Terre Magazine, the annual project newsletters, bi-monthly newsletters and a website. We are also active on Twitter and Facebook. Donors can indicate what information they wish to receive. Business market objectives and results The most important objective for Terre des Hommes in the business market 2011 was to generate income of €750,000 split proportionally between revenue from companies and revenue from equity funds. As a result, income should almost double in comparison with 2010. Despite collaborating with a few new partners (see box), this objective was not achieved. Revenue from companies increased to €287,286 and the revenue from equity funds to €260,180 meaning a total of €547,466 and an increase of around 35 per cent compared with 2010.

Henk van Engelen, chairman of ASML Foundation, hands the collaborative agreement with Terre des Hommes to director Albert Jaap van Santbrink. In 2011, Terre des Hommes asked ASML Foundation equity fund for financial support for the new TVET professional training centre to be built in Tangail, Bangladesh. ASML Foundation sees Terre des Hommes as a reliable and transparent organisation and is providing support of €30,000 to this project. Henk van Engelen, Chairman of ASML Foundation: “This project aligns perfectly with our objectives. Disadvantaged young people in Bangladesh who learn a trade via a professional training course: that appeals to us. In addition, we are impressed with the concrete achievements that are planned, the support and controls provided by Terre des Hommes and the local partner organisation.” Other equity funds besides ASML Foundation are also supporting this project. Trends During the past year, donations from companies also declined. Perhaps it is because of the economic crisis, but companies are also more critical about their contribution to society. Although many companies are selfseeking in this respect, a lot of companies admit that they prefer to provide staff or expertise than donate money.

Equity funds The market for equity funds is growing with new equity funds being set up every year. This means the market is certainly not exhausted and that there are opportunities for Terre des Hommes. However yields from equity funds also declined in the past year. This means that funds are less often prepared to enter into new relationships and have an even sharper focus on their mission. We therefore need to shape our objectives very carefully and take our chances with funds which can strengthen our activities. GSRD Foundation Frouke Bruinsma, manager of the secretarial office of the GSRD Foundation and CSR at G-Star “The GSRD has been supporting Terre des Hommes since 2010 on the advice of Rien van Gendt, external consultant donations policy for equity funds. He warmly recommended Terre des Hommes to us as a club with good projects which we could collaborate with perfectly. Terre des Hommes fits precisely with the GSRD Foundation's objectives. G-Star – which established the foundation – gets its clothing manufactured in countries such as Bangladesh, India and China. We have a sense of social responsibility and are keen to give something back to the community in the countries in which we work. As a privately-held organisation, entrepreneurship is high on the agenda. Professional education offers disadvantaged young people the opportunity to set up their own small business and thus offers them a better future. This is why we support the organisation SUCHI in India which offers professional training and micro-loans. We do the same in Bangladesh where we have co-financed the training costs at the TVET professional training centre in Tangail. In total, we are supporting Terre des Hommes with €137,000 over a period of three years. In comparison with the projects which we finance, the reports from Terre des Hommes really stand out. They are profession eel and at a superior level. What we really appreciate is the open and transparent way of communicating. When SUCHI didn't have enough applications for its professional training, I was brought up to speed immediately. Terre des Hommes also successfully sought a solution by recruiting new students from another project partner. Some organisations are reticent in communicating about a project that is not progressing well. That is fortunately not the case with Terre des Hommes. We hope it won't be long before we can visit the new TVET professional training centre in Bangladesh ourselves. So that we can see for ourselves how the project is progressing and contributing to the opportunities open to young Bengalis.” Successes in 2012 In 2012, Terre des Hommes will work on proposals directed at the business community which are better aligned with the desire for greater collaboration rather than simply donating money. Examples of this include jointly discussing the chain of responsibility and opportunities to develop products or services for the bottom of the pyramid. There was a great start to a new collaboration early on in the year when the consulting and engineering agency Witteveen+Bos approached Terre des Hommes to join it in thinking about solutions to the social aspects of closing a large dump in Kadapa, India, where some 25 families make a living from sorting the refuse. An initial agreement has now been signed between the parties. Terre des Hommes attaches great importance to maintaining existing relationships with asset funds. In addition, it is of course important to approach new contacts and seek collaboration so that we can become as independent as possible. 2012 in any case started out well with an equity fund new to Terre des Hommes: a contribution for 2012 of around €51,000 for three Terre des Hommes projects. Fundraising In 2011, revenues for Terre des Hommes came under further pressure. Causes are the general economic crisis, the partial abolition of government subsidies and increasing scepticism about the benefit of development aid. Nevertheless, Terre des Hommes managed to achieve 72 per cent of its revenue objectives by means of its own fundraising. The cost level (Central Bureau on Fundraising (CBF) percentage) at the same time fell from 20 to 16 per cent. The CBF percentage must not be more than 25 per cent. Terre des Hommes is well below this.

Our fundraising focuses on putting a stop to child exploitation. In particular, the focus is on putting a stop to child labour, child trafficking and child prostitution. In this context, we led a campaign against child labour in November. The most successful fundraising tools remain telemarketing for upgrades and win-back and faceto-face discussions for new donors. We are seeing a shift towards higher average donations. In 2010, the five euro per month donation option was hugely popular, but now we are seeing a shift towards 10 euro or more per month within the total range of fixed donations. In 2011, various upgrade requests from existing donors were executed, partly via direct mail and partly via telemarketing. The revenue from legacies was virtually reached (99.7 per cent achieved) and the number of deeds of gift increased by 1.45 per cent. Results from fundraising among individuals in 2011 • The number of paying relationships fell from 89,319 to 85,489 • Recruitment of 4,563 new, regular donors • The number of one-off benefactors fell from 23,996 to 19,651 • The number of deeds of gift increased from 1, 037 to 1,052 • The number of donors who cancelled was 7,517 Challenges The fundraising challenges for 2012 lie primarily in applying focus. Focus in terms of who we want to approach, when and how. Within the individuals target group, the emphasis is on the 50-plus target group and those with higher education as well as young families with children. Large-scale, mass media public campaigns will make way for two subject-related campaigns each running for six months. The subjects for this year will be sexual exploitation and domestic slaves. People will become engaged in different ways. Of course our permanent donors and benefactors will remain highly important to us. Supporting donorship by setting up personal campaigns (crowd funding) and product offering, the provision of information and media engagement will thus be modified. Retaining our supporters and ensuring they become even more involved has become at least as important as finding new, loyal donors and benefactors.

Dutch National Postcode Lottery Terre des Hommes has been receiving a contribution from the Dutch National Postcode Lottery since 1996. Fifty per cent of the lottery tickets sold by the Dutch National Postcode Lottery are distributed across 83 good causes. In 2011, Terre des Hommes received a fixed amount of 2.25 million euro. The proposals submitted for the 'Dream Fund' and the additional 13th draw were unfortunately not accepted. Our ambassador Frans Weisglas recorded a thank you advertisement which was broadcast both on TV and on radio. Terre des Hommes was one of the four good causes asked to do this. With regard to the new legislation governing games of chance, Terre des Hommes continues to support the National Postcode Lottery lobby.

Judith Lingeman, manager Dutch National Postcode Lottery

“Thanks to our lottery-ticket buyers, we have been supporting Terre des Hommes with an annual contribution of 2.25 million euro since 1996. Terre des Hommes is a small and professional organisation which works with local partners, and is not afraid of innovative and new projects. Thanks to its projects, Terre des Hommes reports very good results in the fight against child exploitation. Through education, healthcare and micro-loans, Terre des Hommes improves the lives of children who are trapped. In this way, Terre des Hommes contributes to a more just world.”

Volunteers Terre des Hommes was founded in 1965 by volunteers. Following an appeal in the first Terre des Hommes magazine which appeared on 29 November 1965, volunteers from all corners of the Netherlands registered. Up until around 1990, the volunteers were united in promotional working groups. They organised all kinds of fundraising activities such as door-to-door collections, jumble sales, and benefits concerts, etc. By 1990, there were no fewer than 120 working groups operating. From the end of the nineties, the work of these volunteers shifted from promotional work groups to shops because of the enormous success these had enjoyed. By the end of 2011, Terre des Hommes had almost 1,400 volunteers, around 1,300 of them working in the shops and around 100 in one of the five promotional working groups. Each shop chooses and supports its own project using the revenue it generates.

Shops At the end of 2011 Terre des Hommes 29 shops and 2 in development. Terre des Hommes shops sell very high quality second-hand goods. Each shop has a uniform appearance and is fitted with furnishings specially designed for Terre des Hommes. However they are not all the same. Each shop has its own speciality and the range may vary. The net return from the shops in 2011 was €1.1 million euro, an increase of 14.5 per cent compared with 2010. Promotional working groups The promotional working groups which work for Terre des Hommes generated a total of €89,313. A decrease of 17.6 per cent compared with 2010. This is a logical development since increasing numbers of promotional working groups are switching to a shop. For example the promotional working group in Winterswijk ceased its activities in 2011. They had raised the money via door-to-door collections (Heemskerk), a large jumble sale (’s Heer Hendrikskinderen) and the sale of home-made cards/clothing (Arnemuiden). In total, the shops and volunteer groups together yielded €1,100,865. . Shop returns and activities in 2011:  A unique milestone of 1 million euro in net returns from the shops and volunteer groups  New shop in Amsterdam (November) and two in development (Rotterdam and Enschede)  Relocation and restyling of the shop in Middelburg  Renovation and restyling of the shop in Barneveld  5-year anniversary of the shop in Wageningen  5-year anniversary of the shop in Leeuwarden  Pilot outlet shop in Drachten: not successful and so converted to a standard Terre des Hommes shop  Successful annual village tour in Zeeland. portraits of shop volunteers Jeep Lok, shop promoter for north-east Netherlands “I provide support from a distance because I don't want be a controller checking whether the volunteers are doing their work properly,” says Jeep Lok (71). The shop promoter for north-east Netherland maintains warm relations with local divisions of the Lions Club, looking for potential board members for the shop. Over the past years, Jeep has helped to set up the shops in Heerenveen, Deventer, Assen and Drachten. He has no simple recipe for a shop's success. “The shop in Hengelo is in an outlying district, but is one of the best performing shops in the Netherlands. The shop in Drachten is a stone's throw from the biggest shopping street but isn't performing at all. It's puzzling,” says Jeep. The situation in Drachten really affects him.

Jeep plans to keep working for Terre des Hommes for a long time. “Working with volunteers is not always easy. You have to keep people positive; make sure that people want to do their best for you so that we can help even more children.” Pleun Welmers, volunteer in Utrecht Pleun Welmers (20) is one of youngest Terre des Hommes volunteers. A month spent doing volunteer work Africa made a big impact, she explains. “When I got back to the Netherlands, I wanted to remain involved with an organisation that is committed to people who don't have things so good." Through the internet I came across the Terre des Hommes shop in Utrecht. Pleun – a Management in the Care Sector student at the Hague University of Applied Sciences – now works there two mornings a month. She also keeps the work roster up-to-date. Pleun: “It takes some working out because we have around twenty volunteers.” Last year, Pleun spent her holidays in Cambodia. She then called off a visit to the Cambodian Women Crisis Centre relief centre for young girls and women in Siem Reap, all of whom are victims of sexual and physical violence. Pleun: “I didn't want to get in their way back then. But the CWCC is a brilliant project that supports our shop. It's wonderful to make a contribution towards that.” Rhea de Bies, shop promoter Rotterdam Getting featured in the local papers and publications dropped through people's doors without a big budget is not easy, but it is a challenge according to Rhea de Bies (30). She works in the Terre des Hommes shop in Rotterdam and manages the PR policy. “It is really important to build up personal contact. I call on people's kindness, tell them about the work that Terre des Hommes does and maintain my contacts. It means that people want to do their best for you. It was through this that we got heavy discounts in De Metro and De Havenloods on our advertisements for shop volunteers.” Despite having a busy full-time job – marketeer with Albert Heijn – Rhea is happy to be able to do something for Terre des Hommes in her spare time. “Well you live in your own bubble. I believe it's valuable to look outside my commercial world and meet other people.” In the meantime, she is intent on new possibilities to make the shop more visible. Who knows, she may be able to organise a pavement sign via her employer. Rhea: “That would be perfect to draw people's attention to the shop. I hope it works out.” -2008. “We are on a B-site close to a shopping centre. Fortunately, a lot of people know where we are. We keep increasing our turnover every year. Our turnover in 2011 increased by 25 per cent compared with 2010 to 60,000 euro. We are proud of that. Women's and men's clothing and bric-à-brac sell particularly well. Baby clothes and children's clothing don't do so well because parents prefer to buy new children's clothes. Corejan Peels grew up in a middle-class family and knows the ropes when it comes to running a shop. “If you want to have a good shop, you gave to devote a lot of time to it. Not everyone can pull that off,” says the chairman of the Terre des Hommes shop. Deep in her heart she harbours one more big desire: to open a new shop in Heerlen where she lives. “We are already busy looking for board members.”

Campaign We inform the Dutch public about our work through publicity campaigns. We do this to reinforce our image and recognition of our name, but primarily to foster greater involvement and readiness to donate/act. The ultimate goal is to raise funds so that we can protect as many children as possible from exploitation. In the autumn of 2011 we rolled out a national campaign against child labour. Since this was the only campaign in the year, we decided to use mass media to reach as big an audience as possible with our message and our appeal for support. With confrontational TV and radio advertising, stoppers in daily newspapers and via the campaign to stop child exploitation website www.stopkinderuitbuiting.nl we called on people to take action on behalf of the millions of children in developing countries who work on rubbish dumps, in garages or on plantations or who are exploited as domestic slaves. We presented people with the choice ‘I'll help’ or ‘I'll do nothing’. The children Terre des Hommes helps have to work to earn money and have no other choice, but we in the Netherlands do. In response to this campaign, we received not only compliments and donations, we also received thirty complaints. This was rather more than during previous campaigns. The vast majority of these complaints related to the concept of ‘I'll help’ - ‘I'll do nothing’. The choice presented was felt to be too imperative and too simplistic. Partly in the light of these complaints, we again critically assessed the campaign concept ourselves.

On closer inspection, we agree with the complaints that the concept needs to make some differentiation. For example, the fact that there are different ways of doing something against child labour is not properly expressed in the campaign. We have therefore decided not to use ‘I'll help – I'll do nothing’ in the future. Several of the complainants were highly appreciative of the effort taken to explain the choices made, our critical self-reflection and the decision not to continue using the concept. In 2012, we will focus more on targeted, smaller campaigns to attract funds for our projects. This is ultimately not only more cost-effective, it also fits better with our organisation than the large-scale national campaigns.

Awareness Why it is so important to stop child exploitation and how we do it? We try to give people as much information as possible about this and get them engaged. So that with their support, we can protect even more children from exploitation. Fundraising and awareness building are thus inextricably linked. In addition to optimising our existing communication channels and resources, the emphasis in 2011 was on achieving more free publicity. And with success. For example, Terre des Hommes featured frequently on the news (national newspapers, internet, radio and TV) with its appeal that the Netherlands must do more to prosecute paedophiles abroad. And thanks to the commitment of our enthusiastic volunteers, Terre des Hommes remained in sharp focus in various regional and local media throughout the whole year. Finally, we were one of the few good causes asked to collaborate on a ‘thank you’ commercial by the Dutch National Postcode Lottery. This commercial, which was broadcast on all national channels, enabled us to reach a very broad audience.

Communication tools Website In 2010, www.terredeshommes.nl was updated as a result of which our way of working with concrete projects (therefore our concrete achievements) was clearly visible. Since then, there has also been the option to respond to the individual projects. There was a total of 520,769 visits to the website, and 443,250 unique visitors. This represents significant growth compared with 2010 when there were 327,817 visitors and 274,067 unique visitors. 68 per cent (354,347) of the visitors came via Google grants. The international website www.terredeshommesnl.org also went live. This site focuses primarily on local project partners, local authorities, embassies and other stakeholders. Terre Magazine As in the previous year, there were three editions of the donors' newssheet Terre Magazine, with the first issue dominated by the results from the annual report. Two of the three issues of Terre Magazine adopted a clear topic-led approach coupled with the year's fundraising campaigns. Special reader campaigns and stories about fundraising campaigns encouraged readers to become more involved. Digital newsletter The digital newsletter provides the opportunity to inform a large number of donors and interested readers about our fight against child exploitation in a cost-effective way. In 2011, this newsletter was sent out four times. The newsletter contains a mix of the latest subjects and background stories such as videos of children we have helped. In a separate mailing, we requested support for our emergency aid in the Horn of Africa, informed people about the news regarding the subsidy and about the results from the annual report. Finally, we thanked people for their support via a special video of our projects around Christmas. The challenge for 2012 is to achieve greater interaction in the digital mailings. Project newsletter Donors who support a specific Terre des Hommes project receive information from ‘their’ project at least once a year: stories from children, concrete achievements as well as challenges faced. Research shows that donors very much value this feedback. In 2011, a pilot started to increase the frequency of updates via short news reports by e-mail. Through this, we aim to get our donors even more involved in the ups and downs of the project they are supporting. We will expand this pilot in 2012. Social media In 2011, efforts in the area of social media were further extended. In particular, the direct opportunity to interact with donors, volunteers and interested parties makes social media an interesting communication tool.

The number of fans on Facebook and followers on Twitter increased steadily, particularly around the campaign in the autumn. By the end of 2011, we had 890 followers on Twitter and 2,090 followers on Facebook, an increase of 25 per cent compared with 2010. The challenge for 2012 is to seek to further increase the dialogue with our fans and followers.

Free publicity It is very important for Terre des Hommes to gain attention in national and regional media. It keeps the public informed about our work and our achievements in the fight against child exploitation. One important way of obtaining non-paid-for publicity are press trips. Due to a reorganisation, in the end only one of the two press trips planned for 2011 came to fruition. Two journalists from De Volkskrant and the Nederlands Dagblad plus a photographer were invited to visit a project in Tangail in Bangladesh. Terre des Hommes supports a local partner here to enable children working in a household to attend school. The press trip was a huge success. Two large articles were published in both De Volkskrant and in the Nederlands Dagblad as well as an article in the Belgian daily De Morgen. These were moving stories about the life of domestic slaves and young women working in prostitution. In addition, media reports from Terre des Hommes appeared elsewhere, including on Nu.Nl following the allocation of the MFS-2 government subsidy, the opinion of Terre des Hommes that adoption from Haiti should not be permitted and the arrest of a Dutch paedophile in Cambodia. Director Albert Jaap van Santbrink was interviewed on this subject by the crime reporter Peter R. de Vries who gave it extensive coverage in his latest broadcast in 2011. Van Santbrink was also interviewed about the ‘I'll help or I'll do nothing’ campaign by the EO (evangelical broadcast) programme ‘Het Debat’ (The Debate) on radio 1. In addition to coverage in national media, Terre des Hommes features frequently in local newspapers because of the activities by local Terre des Hommes shops. In 2011, the Terre des Hommes name appeared 289 times in regional press. The top 3 publications were Barneveldse Krant (34), BN de Stem (14) and the Provinciaalse Zeeuwse Courant (12). A selection of the results: National TV  RTL News – Item on the circumcision of young girls in Tanzania  Broadcast by Peter R. de Vries – Case of the paedophile Bas. R. in Cambodia  Haiti – Interview by Jeroen Pauw with a Terre des Hommes emergency aid worker  Dutch National Postcode Lottery thank you commercial with Frans Weisglas  Cambodia lucky commercial from the Dutch National Postcode Lottery and Terre des Hommes at various times on national broadcast channels  Newspapers  Opinion article on paedophiles – Reformatorisch Dagblad  Domestic slaves in Bangladesh – De Volkskrant, Nederlands Dagblad, De Morgen  Prostitution in Bangladesh – De Volkskrant, Nederlands Dagblad  Opinion article on child labour – NRC Handelsblad  Domestic slavery campaign media stunt – METRO  Wereldkrant (Wereldomroep) – Campaign against sexual violence Radio 1  Interview with director Albert Jaap van Santbrink about the ‘I'll help or I'll do nothing’ campaign.  Dutch National Postcode Lottery thank you commercial with Frans Weisglas Internet  Interview with Reformatorische Omroep – paedophilia and child protection > is that right?

Ambassador Former President of the House of Representatives Frans Weisglas has been ambassador for Terre des Hommes since August 2009. A role he fills very enthusiastically and completely without remuneration. "It is wonderful that with an organisation such as Terre des Hommes, you see concrete achievements," says Frans Weisglas. In 2011, Frans Weisglas again committed enthusiastically to Terre des Hommes. His tasks included leading debates for Terre des Hommes and, as ambassador, recording commercials for the Dutch National Postcode Lottery. In addition, he in 2011 again donated ten per cent of all his activities on www.fransweisglas.nl to Terre des Hommes.

Personnel and organisation Organisational structure, personnel capacity, working conditions, control and the working environment - all these factors influence how the organisation and its employees operate and perform. In terms of personnel and organisation, 2011 was a very busy year for Terre des Hommes. The organisation received a lower government subsidy and is at the same time facing a significantly changing society. Reorganisation was unavoidable. What was needed: more powerful marketing (fundraising) and strengthening of the decentralised organisational structure (regional offices). The decision was taken to cut back on support functions at the head office in the Netherlands, for example office management, (financial) administrative functions, as well as image editing. At the same time, the marketing team was expanded in order to generate increased revenue in the future. This is needed to compensate for the downturn in income from subsidies. Regional offices The regional offices, and thus the local Terre des Hommes staff, were not part of the reorganisation. Only the vacancy for a regional director for South America has temporarily not been filled as an economy measure. The regional office there was managed by the head office in 2011. The number of FTEs in the regional office declined through natural attrition and as the result of a project in South America becoming independent. The employees were transferred to the new project partner. A lot of work done The job losses at the head office meant an increase in workload for the staff. An organisational efficiency drive has been initiated through better use of the management and ICT systems, the reallocation of tasks and clear choices between key and peripheral tasks. Fortunately, Terre des Hommes has a motivated workforce meaning that in 2011 a lot of work was once again done. In addition, retirement also brought a change of director in 2011.

Personnel numbers 2011 Head office

(*)= FTE This figure is based on 31-12-2011. The number of employees on that date was 31. The average number of FTE in 2011 is 31.5, or 41 employees. Number of FTEs in regional office (including regional directors)

Head office new recruits and leavers In 2011, Terre des Hommes welcomed five new members of staff, including the new director, to the head office.Terre des Hommes also encourages staff to move up the ranks although the flat organisational structure means opportunities for promotion are not always available. Where possible, we look at prospects for development by changing jobs or expanding tasks. For example in 2011, one employee moved from donor service in the Marketing & Communication department to supporting the Finance department. In 2011, a total of 11 employees left the organisation, six of them because their jobs were no longer available. Generally speaking, the reason for leaving in the case of natural attrition is a different challenge, or better working conditions somewhere else.

Percentage of leavers from the head office

Reorganisation 2011 In 2011, a reorganisation took place at the head office. There was a redundancy scheme for those employees who lost their jobs, in accordance with the rights of employment regulations. As such, Terre des Hommes complied with the requirements of good employment practice. Terre des Hommes wanted its staff - many of whom were long-serving employees - to depart in the right way. Job evaluation In order to review and perform a job assessment of employees, a meeting is held with each employee three times a year. During this meeting, work agreements and their progress are discussed. Review meetings are held in December of each year. There are additional review criteria which apply to managers. At the end of 2010, Terre des Hommes took part in a salary review carried out by the sector organisation VFI. 49 good causes in the Netherlands took part. The benchmark indicated that a number of roles within our organisation are paid at a lower salary than the average in the sector. It is therefore difficult for Terre des Hommes to find good and experienced staff for these roles and to retain talented personnel while giving them opportunities to develop. In 2011, further investigation was carried out as to what extent the job evaluation system needed to be modified. This has now happened where necessary. Training Employees with the right knowledge and skills are important for Terre des Hommes. For some years now, greater attention has been paid within the organisation to training and development. In 2011, this was given definitive shape by reserving a budget estimated at maximum 2.5% of the gross salary total. In 2011, training related both to increasing professional knowledge as well as improving skills. The total cost of training and development in 2011 amounted to â&#x201A;Ź15,013.12, representing 1.28% of the gross salary total.

Diversity Terre des Hommes attaches great value to diversity. The diversity policy is not set out in a policy document, but is explicitly visible within the organisation. 33 per cent of the employees have Dutch nationality. Two-thirds have a different nationality spread across at least 13 different cultural and lots of different religious backgrounds. The ratio of men to women within the organisation, including the regional offices, is balanced. There is a small majority of 58 per cent of women against 42 per cent of men. This diversity is also reflected in the management positions within Terre des Hommes. Of the seven management positions, in 2011 four were filled by men and three by women.

Sick leave at the head office

(*) = the sick leave figure excludes maternity and parental leave Terre des Hommes had set itself a sick leave percentage of 3.4 per cent as its target for 2011. With a sick leave percentage of 3.9 per cent, this was not achieved - although this figure was significantly lower in comparison with the percentage in 2010: 5.6 per cent. Confidential adviser Terre des Hommes has both an external confidential adviser - which is the health and safety executive/company doctor and an internal confidential adviser. The internal confidential adviser reports to the board annually and anonymously the number of complaints from employees and records whether these complaints have been resolved in the meantime. In 2011, 12 members of staff consulted the internal confidential adviser. The number in 2010 was 10 employees, and in 2009 there were three people. The increase in the number of people consulting the confidential adviser was in part due to the unsettled period Terre des Hommes has found itself in over the past two years. First of all there was not receiving the MFS II subsidy which meant a sharp fall in revenues. Then there was the reorganisation, the first in the history of Terre des Hommes. And the enduring uncertainty over who the new director would be. These sorts of issues are not formally things the confidential adviser would deal with. The confidential adviser can generally be consulted only in the context of the undesirable behaviour complaints system, the whistleblower rules and in the case of other problems where the employee meets a barrier when it comes to discussing the issue directly with the manager and/or the board. Problems concerning individual employment contracts or reorganisation do not fall within this. However given employees' needs, the confidential adviser has not kept strictly to the rules in recent years and has tried to support people as far as possible. Whistleblower rules Under the whistleblower rules within Terre des Hommes, both employees and third parties may report any serious wrongs with respect to the organisation. No reports were received in 2011. Security policy In 2010, a start was made on developing a Safety & Security policy (security policy) for all staff when travelling. In 2011, head office staff who travel on business attended a 3-day safety training course. Introduction of the security policy within the regional offices is expected to be completed in 2012. Social activities In 2011, Terre des Hommes celebrated its 45-year anniversary at the same time as bidding farewell to its director Ron van Huizen who entered into retirement. The annual company outing also took place in 2011. Looking ahead Terre des Hommes aims to continually improve its personnel policy. 2011 was an important year in this respect. As part of putting together the strategy memo 2011-2015, a strategic HR plan was also set out. It includes clear choices of the topics to which HRM can contribute. In 2012, Terre des Hommes will begin to implement the strategic HR plan. The priorities include strategic personnel planning, developing existing employees' talents, management development, market-compliant terms of employment for local staff as well as issues such as giving and receiving feedback. And so it will also be an informative year.

Lousewies van der Laan (1966), member of the Terre des Hommes Supervisory Board since 2011 Congratulations, you are the second woman to become a member of the Supervisory Board. “Diversity in its broadest sense - so not just gender - is an important precondition if a Supervisory Board is to operate effectively. The members of our Supervisory Board come from a range of backgrounds, but I would still like to see more colour.” Why did you agree to work for Terre des Hommes? “Well now that I am a mother myself I can't stand to see images of children who are suffering. That really gets to me. My first case before the International Criminal Court concerned child soldiers and young girls used as sex slaves in Congo. I believe it is important to contribute something to prevent that sort of suffering.” What do you believe are the strong points of the work Terre des Hommes does? “Terre des Hommes has concrete projects which remove children from situations in which they are being exploited. At the same time, they focus on prevention to, for example, stop parents from selling their children and young girls from ending up as prostitutes. I also think it's great that Terre des Hommes doesn't go for the easy option of just getting children to go to school. The organisation focuses on a problematic issue. Take child labour. Is it something that should always be prohibited, or can it be good for a child to also work after school? Such are the dilemmas that there is no easy answer to. Cutting on the edge, that suits me.” How do you see the relationship between the donor and the recipient? “Local fundraising is becoming increasingly important. Development aid needs not just to come from us. The rich Thai businessman also needs to put his hands in his pockets to help put an end to the sexual exploitation of children in the city that made him so rich. Development aid needs to become less a relationship between big brother and little brother, and more focused on equality. Once a project has been implemented by local parties, Terre des Hommes can progress to even poorer areas to set up new projects.” Does Terre des Hommes need to collaborate further with other organisations within the Netherlands? “You can't stop until you have collaboration. The Terre des Hommes aim is to help as many children as possible. The question is how to make sure that your money has maximum impact. Increased efficiency can support this. This is why the collaboration with 'Kinderpostzegels' and 'Liliane Fonds' is also a good thing. What else would you like to see change at Terre des Hommes over the years ahead? “Terre de Hommes has a lot of ideas of its own. This knowledge needs to be translated into political action. Asian countries are keen to sign free trade agreements with the EU. These agreements can include very good contracts on human rights. A local or national government may perhaps listen to a call from Terre des Hommes to guarantee education for young girls. But the chance of them actually getting an education greatly increases with, for example, pressure from the EU. You will also have seen the case of paedophile about whom Peter R. de Vries made a programme. In the light of this, Terre des Hommes pledges for better collaboration between the Dutch embassies and legal systems and the local authorities. That is a great example of using your knowledge to influence policy. As a development organisation, you have more power and influence than you think.”

Report from the management board Ron van Huizen left the Terre des Hommes Netherlands Foundation on 1 March 2011 to take retirement. On the same date, Albert Jaap van Santbrink took over his role as general director. He at the same time became vice-president of the Terre des Hommes International Federation (TDHIF) and a member of the board of the Cooperating Aid Organisations (SHO). Both roles are linked to his role as director. In 2011, Van Santbrink sat on three Supervisory Boards of other companies. These are: Stichting Vruchtenburg, a psycho-social care institution for cancer patients, Sovec Foundation, a foundation allied to an investment funds focused on SMEs in Ghana and Klimaatfonds Haaglanden, a climate fund focused on reducing CO2 in the Haaglanden region. Task and method of working The director passes responsibility to the Supervisory Board and provides direction to the Terre des Hommes Netherlands Foundation. He is responsible for strategy, policy implementation, external representation and the organisation of personnel. In addition, he directs the management team, consisting of: Hans Guijt (head of programmes), Karin Nettenbreijers (head of marketing and communication as of 1 December 2011), Michel van der Hoeven (head of finance up to 1 December 2011) and Ton van Grimhuijzen (interim head of finance from 1 December 2011). The regional directors report to the head of programmes. The director issues a report to the Supervisory Board every quarter, during the Supervisory Board meetings. Every two weeks, the management team also meets with the legal affairs and HR manager. Once every two weeks, the management team meets with the regional directors. Lunch sessions are organised on a monthly basis, during which the management team discusses actions and activities with the staff. External speakers are invited twice to attend topic-led meetings, including in the area of child labour. Mission 2015 It is a sizable challenge to achieve organisational objectives in a rapidly changing environment with a critical audience and a lot of competitors. However it is good that in the areas where we work, some 2,000,000 people are already using the help we provide. Through a focused strategy, which is sufficiently flexible to respond to latest developments but which has a clear ultimate goal in view, Terre des Hommes in 2015 aims to save 500,000 children from situations of exploitation and stop them from landing in these situations. A jump in revenue will be needed to achieve this mission. In 2015, Terre des Hommes aims to raise €30,000,000 either directly or via partners. Ambitious yes, but very necessary in a world where tens of millions of children are exploited through extreme forms of labour, sexual violence or trafficking. By deepening and improving our specialisation and focus on child exploitation, we will be able to help more children. This positioning resulted in some notable news items in 2011. Among others, we were able to illustrate our expertise in items in de Volkskrant and NRC and in a broadcast by Peter R. de Vries. Questions were asked in the House of Representatives following our campaigns against sex offenders and child labour. We need to collaborate with other organisations if we are to achieve our objectives. Building on local organisations and communities is a fixed element of our programmes. With a local basis and international support, we are able to help more children. In 2011, Terre des Hommes focused its work on four subjects: child exploitation, education, socio-economic development and mother-and-child care. In this annual report you can read about what we have been able to achieve with our local partners under each topic in the regions we work in. Subsidies In 2010, the projects which are financed from the MFS-1 (the Dutch government's joint financing scheme) were wound up. At the beginning of 2011, responsibility for these was passed to the Ministry for Foreign Affairs. From 2007 through to 2010, Terre des Hommes was remunerated by the Ministry for Foreign Affairs in the -amount of eight million euro per year (development collaboration) as an MFS-1 participant. The request for MFS-2 subsidy for 2011- 2015 was set out in March 2011. Together with partners Stichting Liliane Fonds and Stichting Kinderpostzegels, Terre des Hommes forms an alliance known as ‘Child and Development’. The total programme application covers tens of projects with foreign partners. The total budget for this subsidy is 32.8 million euro. In 2011, 5 million of this

was spent. This is less than planned because the subsidy was late in being allocated. As a result, some projects started up later. We expect to spend this under-spending in full in 2012. Quality and marks of quality The Project Partner Capacity Assessment Tool developed a few years ago is an important method of carrying out quality controls on our project partners and their programmes . This method helps project partners to formulate their objectives, record their progress and differentiate between the weak and the strong organisational aspects. The stringent conditions and high implementation requirements imposed by the Ministry for Foreign Affairs with respect to MFS-2 also demand a strong focus on quality. Terre des Hommes tries to support its project partners as effectively as possible in setting up and delivering the programmes in order to guarantee quality. We have further sharpened the Foreign Affairs monitoring and evaluation protocol so that we can subsequently account effectively for the results of our work. The CBF quality certificate for fundraising institutions was extended for the period 2011-2014 following a CBF audit at the end of 2010. The ISO 9001:2008 certificate was again extended for a period of three years through to 30 April 2013 following an audit by the certifying body Lloyd’s Register Nederland B.V. in April 2010. Dutch National Postcode Lottery The Dutch National Postcode Lottery and Terre des Hommes have enjoyed a loyal and good relationship since 1996. In 2011, Terre des Hommes received a fixed sum of €2.25 million from the Dutch National Postcode Lottery. The ‘Break the Chains’ project (dealing with human trafficking) which was paid for as an additional project in 2009 will be continued in 2011. Thanks to the support from the National Postcode Lottery, various project partners in South-East Asia were able to provide relief for several hundred exploited children and offer them a new future. Sustainability One of the core principles of Terre des Hommes is sustainability. Interventions aimed at our target group must result in a long-term impact, structural improvement and continuity. Sufficient capacity for partners is also important so that they can carry on with their main activities independently. And results take root sooner if the people needing help are themselves closely involved in their own development activities to match their environment. Furthermore, this integrated approach is an important condition for sustainability. You cannot address a problem like child exploitation with just one single method. It demands different strategies, such as education for vulnerable children, micro-loans for parents and lobbying to governments. It is all this together that maximises the chance of sustainable results. Engaging with and passing responsibility to various stakeholders such as the parents, the government and the teachers supports sustainability and helps the results to become embedded. And to decrease environmental effects, Terre des Hommes in 2011 encouraged its staff: to use public transport and hold more frequent meetings using teleconferencing. When renovating the office in 2012, we will invest in sustainable materials, low energy consumption through LED lighting and green energy. Over time, the organisation aims to report in accordance with the GRI standard. Income and expenditure Income in 2011 declined in comparison with 2010. Whereas the organisation still received a government subsidy in 2010 of 8 million euro, in 2011 this was: 5 million. Income from the Cooperating Aid Organisations also fell: €300,000 in 2011 compared with 2.5 million euro in 2010. Total income in 2011 was thus 18 million euro. Expenditure remained at the same level in 2011. In 2011, expenditure was around 18 million in line with our targets. Three million euro was needed for fundraising as well as management and administration costs. The high demands which donors, sponsors, benefactors and the public make on expenditure are generally met by the professional approach of Terre des Hommes. Monitoring records ensure the results are measurable and can be managed. The policy plan 2011 guides the regional offices in selecting and supporting partners and their projects. The project proposals from the regional offices are assessed by the Programmes department. The management team subsequently decides on expenditure. A detailed justification of our expenditure and costs can be found in the financial section of this annual report.

Benefactors, volunteers, sponsors and donors are kept updated by our Marketing and Communication department using our communication tools. There are regular evaluations, brainstorm sessions and research to record the needs and satisfaction of each target group. To summarise, Terre des Hommes is in constant dialogue with its supporters so that it can align demand with supply. Complaints are meticulously recorded in accordance with ISO and CBF guidelines and dealt with under the ‘Complaints handling' procedure. The number of complaints received in 2011 was 37, a fall of 14 per cent compared with 2010 (41 complaints). The reports and final reports to institutional donors, such as the EU and the Ministry of Foreign Affairs are prepared by the Programmes and Finance departments in close alignment with the subsidy provider. Both departments also submit reports to the SHO (Cooperating Aid Organisations) in the case of national campaigns. Cooperating Aid Organisations Terre des Hommes took part in the SHO campaign for Haiti and in 2011 received €300,000 for the family reunification programme and to build safe areas for children. Terre des Hommes did not participate in the SHO ‘Horn of Africa’ campaign, instead electing to provide emergency aid in North-West Kenya. The Dutch contribution via the SHO targeted primarily Somalia and the Somali refugees in North-East Kenya. The fixed proportion from Terre des Hommes of 2.6 per cent from national SHO campaigns benefited these permanent participants who are active in North-East Kenya. Terre des Hommes provided emergency aid in Turkana from its own resources and partly via existing partners. This area has been under threat from extreme circumstances for many years. With our support via the World Food Programme, we were able to provide 6,465 families in Turkana with food parcels. Terre des Hommes International Federation Terre des Hommes is a member of the TDHIF (Terre des Hommes International Federation) which has eleven member organisations. The management board is made up of the directors of the five member organisations, including Terre des Hommes Netherlands. The task of the TDHIF is to promote collaboration between the member organisations both in the area of international children's rights campaigns as well as in influencing international political policy. In 2011, a new international campaign concerning displaced children or children forced to flee was prepared with as its aim: a joint subsidy application to the European Commission in 2012. The TDHIF coordination costs are paid out of the annual contributions from the national member organisations which are payable according to support. In 2011, the contribution from Terre des Hommes Netherlands was €52,000. Business plan 2011-2015 In 2011, the strategic multi-annual plan ‘Greater Achievement Through Specialisation and Collaboration’ was set out and approved by the Supervisory Board. This strategy is the guiding principle for the years ahead. Latest developments are included in the annual plans. The strategy includes a strong ambition for 2015 to save 500,000 children who are being exploited through labour, trafficking and prostitution. Direct support, strengthening our partners and greater focus on the issues provide the vulnerable children with a safe environment once more, and a better future. It is crucial that our partners become financially independent, that the number of project partners falls and that they collaborate better. This way of working more efficiently and effectively demands intensive support, monitoring and control of project partners, which requires our programme workers to adopt a different role. Changing role The changing role of Terre des Hommes will also become apparent in the way in which we raise funds. We will of course continue to operate in the Netherlands and Europe, but we will also start actively fundraising in the United states and in emerging countries in Asia. Both for our own organisation and for local partners. New opportunities are emerging for local partners. Terre des Hommes will act more as a consultant during fundraising for partners. We are already doing this in the area of programmes. This changing role also demands different competences of employees. In 2012, a working group will be appointed to list the implications and where there are requirements and needs within the organisation. In this way, the organisation will continue to develop and be able to respond effectively to new trends and developments. To close Some good outcomes were achieved in 2011, the reorganisation is largely completed and our role as a specialist in the field of child exploitation has been given clear shape. And without the support of some 80,000

benefactors, several sponsors and equity funds, hundreds of donors, volunteers, the Ministry for Foreign Affairs and the Dutch National Postcode Lottery, we would not be able to help hundreds of thousands of children to a safe environment in which they can continue to develop. Albert Jaap van Santbrink Director, Terre des Hommes Netherlands

Complaints 2011 Terre des Hommes operates a complaints procedure for third parties. The definition of a complaint within Terre des Hommes is: â&#x20AC;&#x153;Any verbal or written expression of dissatisfaction - from an institution, company or individual - directed at Terre des Hommes, whereby the complainant complains about the policy or the conduct of Terre des Hommes.â&#x20AC;? Complaints in the Netherlands are coordinated and recorded centrally by the complaints coordinator. Complaints from the regions in which we work abroad are handled by the relevant regional directors in the regions. It can be concluded that this method of operation brings clarity. Terre des Hommes employees know what to do if complaints are received and are very familiar with the process. In 2011, Terre des Hommes received a total of 37 complaints. Of these 37, nine were resolved to the satisfaction of the complainant. Eight complainants remain dissatisfied and 20 complainants have not given any feedback to Terre des Hommes. In 2011, Terre des Hommes received the following complaints:

Terre des Hommes is happy to report that the number of complaints in the Netherlands in 2011 fell by 14 per cent compared with 2010. Our organisation will continue to strive to limit such expressions of dissatisfaction in 2012.

Complaints in the foreign work regions In 2011, the complaints procedure was used three times in the areas where we work abroad.

The number of complaints (3) in 2011 has fallen significantly compared with 2010: total 14 complaints.

Risk management and internal management Fraud by partner organisations, a revenue deficit or turbulent political circumstances in the field of work - all risks which any organisation would prefer not to have to deal with. While you can't predict everything that might happen, you can get ahead of certain risks. This is why risk management is essential. With the ‘planning and control cycle’, Terre des Hommes is able to continuously assess in a structured way whether the organisation is ‘in control’ across the board. In each quarterly management team meeting, specific reports are used to assess, and where necessary direct, the organisation's progress. This ensures that once new risks have been highlighted, measures can be applied in good time to manage the risks identified. So what are the biggest risks facing a development organisation such as Terre des Hommes? Let us explain using the risk management measures we apply. Financial risks Terre des Hommes handles the funds it raises very carefully. There are regular financial checks on the regional offices and among project partners. Not just by ourselves using internal controls, but also by an independent accountant. Terre des Hommes also has an explicit policy with respect to countering corruption and fraud. This policy includes a code of conduct and a policy of sanctions. Despite all the controls and preventive measures, there is always a chance that a project partner who receives financial support from Terre des Hommes will not handle the money properly. There were two cases of fraud in 2011, one in South-East Asia and one in South America. There was also a report of fraud on a project which concerned double subsidy receipts. However this was separate from the money donated by Terre des Hommes. The total damage suffered by Terre des Hommes in these two cases of fraud was around 7,342 euro.

Own fundraising Another way in which Terre des Hommes limits its financial risks is through its own fundraising. Terre des Hommes does not want to rely heavily on government subsidies, and makes strategic choices to tap into different income sources. Using different income sources limits the risks. Proof that this approach works came in 2011 when the Dutch government subsidy available to the development sector became much lower. A lot of development organisations had to make swingeing cuts in their organisation. While Terre des Hommes had to reorganise in 2011, the consequences were tolerable. In 2011, Terre des Hommes received €17.5 million in income, of which €5 million was in MFS II subsidies. Of the organisation's total income, 28.5 per cent thus came from the government. Terre des Hommes also applies a conservative financial policy. One example of this is that Terre des Hommes has no investments in portfolio and maintains a broad continuity reserve. Quality assessment of programmes The quality of the Terre des Hommes programmes is assessed on the one hand through evaluations performed by external experts and on the other hand via an extensive internal monitoring and evaluation system. In addition, project partners are thoroughly investigated before an agreement is signed with them. There is also an exchange of knowledge with fellow organisations and sector organisations. For example, Terre des Hommes is a member of Partos (industry organisation for the development sector), the VFI (Dutch Association of Fundraising Institutions) and PSO (an association for people collaborating in developing countries). Terre des Hommes is also a member of SHO (Collaborating Aid Organisations) which exists for emergency aid campaigns. Terre des Hommes is also active in the area of quality management and has been ISO-certified (ISO 9001:2008) for some time. Furthermore, Terre des Hommes has the CBF quality seal from the Central Bureau of Fundraising. Security risks There is generally political stability in the countries in which Terre des Hommes operates. We do not operate in so-called fragile nations. In 2011, there were no political or social problems in the regions where Terre des Hommes operates. A major benefit is that Terre des Hommes works with local project partners who are perfectly integrated within the regions and are able to respond effectively to changing circumstances. To ensure the work in developing countries is as safe as possible, Terre des Hommes has a safety policy and training courses for staff. We are also a member of the Dutch Security Network (DSN). Reputation risks Terre des Hommes applies a strict ‘Child protection policy’. This policy aims to protect children who are involved in projects financed and delivered by Terre des Hommes. The rules apply to all Terre des Hommes employees and the project partners we work with. Children are also protected in media campaigns and photoreports. Terre des Hommes ensures the victims of exploitation are not recognisable in images, even if the victim grants consent and is no longer in danger. In 2011, there were no breaches of the ‘Child protection policy’. Planning and control cycle In its multi-annual plan 2011-2015, Terre des Hommes focuses on developing a professional aid organisation which specialises in child exploitation and which strives for high quality and outcomes. In the annual plan, the strategic objectives are translated into concrete results for each year. The Supervisory Board provides the frameworks for the annual budget.

The multi-annual estimate is integrated as standard in the planning and control cycle. The results were again monitored and evaluated in 2011 by means of the quarterly management reports. The content of the financial reports improved in 2011 to include more up-to-date policy information and to raise the quality of the interim reports. Internal controls The way in which process-owners fulfil their responsibilities very much defines the quality of the internal management. The control environment within the organisation is created by the board according attention to integrity, exemplary conduct, budget discipline and awareness of controls. Terre des Hommes has internal audits of the head office and the operational audit of the regional offices. The results of the operational audits provide input for the planning and control cycle. As a result, agreements about points for improvement were set out in the management team meeting and their follow-up will be monitored. Things flagged up by process-owners can also lead to an (internal) audit being arranged with respect to risk management.

The figures: the results of our work Terre des Hommes relies heavily on contributions from private donors. We spend this money very carefully. Of every euro donated, Terre des Hommes spends as much as possible on delivering aid. In 2011, this was 78.8 per cent. Once every two years, Terre des Hommes performs an internal control of all the regional offices. As part of this ‘operational audit’, staff from the head office carry out a thorough examination of the regional office. Staff also visit a number of projects in the region at random. This enables us to monitor precisely whether the projectowners are handling the money effectively. We opt for transparency in the information we supply to our donors. We show where the amount donated is going to and the status of the projects. Neither are we afraid of explaining if things are occasionally not going quite as planned. At the end of the day, providing aid to children is a task performed by people. For a full overview of the annual accounts, see the downloadable version of the annual report 2011. This includes the financial management report, key figures and a summary of expenditure on Terre des Hommes objectives. Child aid projects: For more information about our projects, see our project finder. Total: €13.6 million Emergency Aid & Rehabilitation: Terre des Hommes helps the victims of natural disasters. Total: €1.0 million Support and control of projects: Project workers from the head office and the four regional offices regularly visit the projects, offer support and check on delivery. Total: €1.60 million Fundraising costs: Terre des Hommes needs to spend a proportion of its revenue on fundraising activities such as mailings and promotional activities. Total: €1.6 million

Awareness-raising and information: Through informational and lobbying activities, Terre des Hommes creates social support for the fight against serious breaches of the rights of children. Total: €1.2 million Management and administration Less than 5 per cent of all our costs are allocated to management and administration. Total: €1.2 million Other costs 0.5 million Revenue in 2011 Total Terre des Hommes revenue in 2011 was €18.2 million. The revenue explained: Own fundraising Thanks to the support of the Dutch public, Terre des Hommes is able to support hundreds of child aid projects in developing countries each year. Terre des Hommes also has around one thousand volunteers. Most of these are committed to Terre des Hommes shops. Total: €10 million Lotteries In 2009, Terre des Hommes was again able to rely on support from the Dutch National Postcode Lottery. Total: €2.25 million Subsidies From 2003, Terre des Hommes has been receiving a subsidy each year for four years from the Ministry of Foreign Affairs because it is a joint financing organisation. Terre des Hommes also receives other subsidies, for example, from the European Union. As a signatory to the alliance with Liliane Fonds and Stichting Kinderpostzegels, Terre des Hommes received €6.7 million, of which €5.1 million was spent on projects. The remaining €1.6 million will be spent in the period from 2012 to 2015. Total: €5.1 million

Financial management report Introduction This report provides a summary of the income and expenditure of Terre des Hommes in 2011. Various figures are explained and shown and the reserves are also explained. Finally, the budget for 2012 is presented.

Co-financing system Period 2007-2010 (MFSI) A summary of the income and costs for the period 2007-2010 follows below, to determine the co-financing system for 2007-2010. The subsidy received for this entire period amounts to € 32 million. During this period this subsidy was used for all the projects and countries where Terre des Hommes worked. The other expenditure for the provision of permanent aid (€ 60.9 million) was financed by Terre des Hommes from its own funds (47.5%). Funds which were received back in connection with under-expenditure by project partners were used to finance other programmes. The entire subsidy budget was spent during the subsidy period.

Statement of income and costs:

* The income and costs for 2010 were changed in this annual account (€ 565,000) in connection with the separate indication of the costs of voluntary groups. The total result for 2010 is otherwise unchanged. Period 2011-2015 (MFSII) Terre des Hommes receives an MFS II subsidy for the period 2011-2015. In the first instance the organisation was rejected, but following appeal proceedings, 48.3% of the subsidy applied for was allocated after all to the affiliation of Terre des Hommes. The total subsidy allocated for this period amounts to € 32.8 million. This subsidy is only used by Terre des Hommes for the programmes in East Africa. At the end of 2011 60 projects had been started in East Africa. Summary of the explanation of income and costs for 2011 – 2015 in the annual account (in accordance with directive 650):

In total the organisation received € 6.7 million from the Ministry of Foreign Affairs in 2011. The interest received on this sum amounted to € 53.000 at the end of 2011. This interest is also used to finance the programmes in East Africa. In connection with the allocation of the subsidy at a later date, not all the sums were spent on programmes in East Africa at the end of 2011. As a result of this under-expenditure, a sum of € 1.7 million is included in the balance sheet as a debt (on a commitment basis). This sum will be used in 2012. In total € 2.3 million was transferred to local partners in 2011. The costs or transfers to the affiliated partners in 2011 are accounted for in this annual report under permanent aid for East Africa.

Income Acquisition of own funds The income from the acquisition of own funds fell slightly in 2011 compared to 2010, viz. from € 10.4 million in 2010 to € 10.0 million in 2011. The contributions from private donors remained virtually the same. The total income from the private market amounts to € 7.6 million. In 2010 this was € 7.7 million. The contributions from regular donors fell by € 100,000. The income from legacies was € 400,000 less than estimated, but € 200,000 more than in 2010. € 300,000 less income was received from regular donors than had been estimated, and € 200,000 less from campaigns. There was a significant difference in the income from business institutions compared with 2010 (2010: € 1.1 million; 2011 € 0.5 million). The internship programme was no longer organised in 2011, and the contribution from the OAK foundation was virtually zero in 2011 in comparison with 2010 (€ 400,000). The total income from voluntary groups (second-hand shops and promotional team) increased by more than 20% (2011: € 1.7 million; 2010: € 1.4 million). Terre des Hommes has 29 shops (2010: 28), mainly in mediumsized towns in the Netherlands. The average net income per shop (excluding promotional teams) increased in 2011 (2011: € 34,881; 2010: € 31,648). From 2011 the gross income of the voluntary groups and the costs spent by these groups were accounted for separately. The net sales results of the voluntary groups, as indicated in the annual account of 2010, amounted to € 0.8 million. The sales result for 2010, as indicated in this annual account, amounts to € 1.4 million. The difference consists of the costs spent by these voluntary groups which are mainly the costs of renting the shops (70%) and depreciation costs of the inventory (15%). Cooperating Aid Organisations In 2010 the Cooperating Aid Organisations (SHO) started a campaign to collect funds for the victims of the earthquake in Haiti. As a result of this campaign Terre des Hommes received approximately € 2.5 million in 2010. In 2011 Terre des Hommes received an additional sum of approximately € 310,000. Income from investments The income from investments consists of interest on liquid assets and microcredit interest. Terre des Hommes does not own any shares. In 2011 part of the head office was sublet to the Virenze company, a service provider for psychosocial care. This produced approximately € 13,000 in 2011.

Composition of liquid assets:

In 2011 the total liquid assets decreased from € 25.4 million to € 22.3 million. At the end of 2011 the majority of the liquid assets were in savings and deposit accounts (€ 19.5 million). The total liquid assets amounted to € 22.3 million at the end of 2011. This means that Terre des Hommes can amply meet its obligations of € 18.1 million. The total income from investments remained virtually the same (€ 649,000 in 2010 and € 599,000 in 2011 respectively). The profit from liquid assets, the investment portfolio and the microcredit portfolio increased from 2.3% in 2010 to 2.4% in 2011. In 2011 a provision was made for the outstanding microcredits in India of € 876,000 (including interest). Historical summary of profits

*Including microcredits made available and received

This figure indicates the proportion of the income that is spent on the objective. The sum spent on the objective according to the statement of income and costs is increased by the microcredit transactions. This figure has fallen because the total income has fallen by more than 22%, more than the fall in the expenditure on the objective plus the microcredit transactions, viz. by 10%. For 2012 this figure is estimated at 87%.

*Including microcredits made available and received

As the expenditure on the objective plus the microcredit transactions have fallen more (13%) compared to the total costs (11%), this figure fell slightly. For 2012 this figure is estimated at 82%.

This figure indicates what proportion of the total expenditure relates to management and administration costs. The figure has fallen slightly because the management and administration costs have fallen more (10%), compared to the fall in the total costs plus the microcredits made available (5%). The norm for the figure for Management and administration was set at 5% by Terre des Hommes for the period 2012 â&#x20AC;&#x201C; 2015. On the basis of Directive 650, Terre des Hommes uses eight cost categories. A taxation percentage was calculated on the basis of the actual personnel numbers and the time spent by employees on the different activities. These percentages were adapted for 2011 in comparison to 2010 on the basis of the personnel employed at the start of 2011. This also took into account the reorganisation which took place in 2011. The majority of the overheads of Terre des Hommes are divided across the cost categories in accordance with this percentage. The table below shows the taxation percentages.

A number of cost categories are totally charged on to one of the previous categories. This is shown in the following table.

For marketing and communication all the costs have their own distribution key. These costs are distributed across awareness raising and the acquisition of funds. Figures of CBF and Ministry of Foreign Affairs Figures CBF-Fund acquisition cost percentage

The cost percentage is calculated by dividing the costs of acquisition of own funds by the income from the acquisition of own funds. The maximum norms used by the Central Bureau for the Acquisition of Funds (Centraal Bureau Fondsenwerving) is an average cost percentage of 25% over the last three years. This figure has fallen because the income from the acquisition of own funds has fallen less (3%) than the fall in the costs of the acquisition of own funds (16%).

The fall in this figure compared to 2010 is caused in particular by a fall in the direct costs of the acquisition of own funds (â&#x201A;Ź 0.4 million), amongst other things, as a result of less telemarketing. For 2012 this figure is estimated at 21%.

2011 was the first year of the Co-financing system 2011 - 2015. The subsidy decision expects that the recipient of the subsidy will acquire a minimum of 25% of the total income himself. With a percentage of 72% Terre des Hommes amply complies with this norm. The increase in this figure is caused by the fact that the total income excluding subsidies has fallen less (17%) than the total income (23%). For 2012 this figure is estimated at 68%. Apart from the compulsory figures, Terre des Hommes also uses two figures which are not compulsory. These are figures for Overheads for organisation and Overheads for providing aid. Figures for Overheads for organisation

The execution costs (excluding the costs of shops) have fallen less (1%) than the income (27%). Therefore this figure has increased significantly. The costs of the overheads and the personnel costs of the four regional offices, the eight national offices and the microcredit legal persons Nelandeco and Nelindco fell by 8% compared with 2010. The increase in this figure was caused by less MFS II subsidy and because there was no estimated income for campaigns of the Cooperating Aid Organisations. The income in 2012 will increase by 40%, compared to 2011. Figures for Overheads for providing aid

This figure fell slightly in 2011, but remained reasonably stable in general. The expenditure on the permanent provision of aid and emergency aid combined (excluding the costs of shops) fell more (19%) than the fall in the execution costs of the own organisation of providing aid (excluding the costs of voluntary groups) (11%). A summary of the total costs of providing aid can be found in the table of countries on page 81. Permanent provision of aid in 2011 remained virtually the same as in 2010. Emergency aid/rehabilitation fell from € 2.7 million to € 1.0 million. For 2012 this figure is estimated at 9.8% (excluding the costs of voluntary groups).

Reserves Available for objective At the end of 2011 the freely available capital immediately available for spending on the objective amounted to € 5.4 million. At the end of 2010 the freely available capital was € 6.3 million. A withdrawal of € 2.4 million was estimated for 2011. In the end this withdrawal was € 0.8 million. The most important differences with the estimate are the withdrawal of the reserve intended for Bangladesh (€ 0.8 million), the release of the “Breaking the Chains” fund (€ 0.4 million), the transaction in the reserve of material fixed assets (€ 0.3 million ) and the transaction in the reserve of financial fixed assets for the objective (€ 1.0 million).

For the financial fixed assets a total provision was made of € 0.9 million (including interest). The provision was accounted for under the financial fixed assets for the objective (€ 0.6 million) and claim (€ 0.3 million) from the balance. More MFS II subsidy income is estimated for 2012. It is expected that the deficits which developed in 2011 will be made up in 2012. Continuity reserve for working organisation At the end of 2011 € 4.0 million of the available capital was reserved as a continuity reserve for the working organisation. This means that if the income falls, Terre des Hommes can meet the annual execution costs for the acquisition of funds, the provision of aid and awareness raising once. According to the VFI directive for the financial management of Charities, this continuity reserve may amount to a maximum of 1.5 times the annual costs of the working organisation. This means that Terre des Hommes amply complies with this directive. Reserve intended for material fixed assets for objective At the end of 2011 € 0.6 million of the reserves were allocated to the reserve intended for material fixed assets for the objective. This is the book value of all the assets which are used in the context of the objective of Terre des Hommes. A summary is shown below:  

an ambulance boat in Brazil with a remaining book value of € 25,000 a hospital boat in the Amazon with a remaining book value of € 600,000

The hospital boat in Bangladesh and the medical airplane in Kenya were sold in 2011. Reserve intended for the financial fixed assets for the objective At the end of 2011 Terre des Hommes had approximately € 0.8 million of outstanding microcredit loans, of which € 0.6 million (excluding interest) was provided. Therefore a reserve intended for financial fixed assets was included for € 0.2 million. Page 29 shows a more detailed summary of the microcredit portfolio.

Funds The funds intended for different purposes are described below. Fund intended for the De Saint Exupéry Fund Up to 31 December 2034 a sum of approximately € 57,000 is not freely available on the basis of a notarial deed of gift which provides that the sums of gifts must remain in capital for 30 years, and that only the usufruct can be directly used by Terre des Hommes. Fund intended for Haiti In 2011 Terre des Hommes received € 309,000 from the national campaign for Haiti conducted by the Cooperating Aid Organisations (SHO). Terre des Hommes received a total of € 2.8 million. At the end of 2011 approximately € 26,000 had not yet been committed.

Budget 2012

Country table

* Relates to transfers to alliance partners plus monitoring and coordination costs.

Balance sheet

Statement of income and expenditure

Cash flow statement

The cash flow summary is prepared according to the direct method. The liquid assets decreased compared to 2010 by € 3,114,136 (end balance 2010: € 25,384,563; 2011: € 22,270,427). Terre des Hommes is amply able to meet its current commitments on the balance sheet date of € 13.4 million (2010: € 14.9 million). At year-end 2011 Terre des Hommes had commitments to local project partners for a sum of € 18.1 million.

Report from the Supervisory Board The Supervisory Board is the highest decision-making body within the Terre des Hommes Netherlands Foundation. The Supervisory Board approves the policy set by the board and assesses its implementation. This ensures that the division between supervision and management of the organisation is properly secured. The Supervisory Board meets at fixed intervals to discuss relevant documents, including the financial programme, the quarterly project reports, marketing and communication. The functioning of the Supervisory Board and that of the director is evaluated on an annual basis. Composition of the Supervisory Board The Supervisory Board is made up of six people. A member of the Supervisory Board is appointed for a period of four years by existing members of the Supervisory Board and may be reappointed twice. The members of the Terre des Hommes Supervisory Board receive no remuneration – not even for any travel costs they incur which means there can be no conflict of interests If the Supervisory Board wishes to bring in a new member, the outline profile for the seat in question must be recorded and advised to internal and external stakeholders in accordance with the guidelines set out. This takes place on the basis of the composition of the rest of the Supervisory Board, the Supervisory Board profile and on the basis of analyses of developments that are important to Terre des Hommes. As at 31 December 2011, the Supervisory Board is made up of the following people: Supervisory Board in 2010

Three principles The Supervisory Board of Terre des Hommes focuses on the following principles: 1. 1. The supervisory function within the institution (specifying or approving plans and critically tracking the organisation and its results) must be clearly separated from ‘management’ and ‘implementation’. The management regulations set out by the Supervisory Board describe what decisions the board may legally take and what decisions require approval by the Supervisory Board. This as a minimum includes:    

approval of the Terre des Hommes annual plan, the multi-year plan and the business plan, including the related budget and investment required and the Terre des Hommes annual report approval of and changes to the management regulations approval of and changes to the terms of employment policy

2. The organisation must work continuously towards the optimal deployment of resources in order to achieve objectives in an effective and targeted way. 3. The organisation strives for optimal relationships with stakeholders, paying focused attention to providing information and collating and processing requirements, requests and complaints The performance of the members of the Supervisory Board and management board The performance of the management board and the members of the Supervisory Board is of course assessed. At the end of each year a private Supervisory Board meeting is held in which the performance of the Board members is assessed. In 2011, the assessment took place on 13 December. The Supervisory Board is satisfied with the way of working and the performance in 2011. The performance of the Supervisory Board is described in the Supervisory Board regulations and the Supervisory Board profiles. If Members of the Board regularly fail to attend previously planned meetings, or if their performance is not satisfactory, the chairman will speak to them about the issue. In 2011, the chairman had no reason to address any members of the Supervisory Board. The performance of the director is also discussed in the annual assessment meetings in preparation for the annual evaluation meeting. A member of the Supervisory Board holds this evaluation and performance meeting with the director. This year, the meeting was conducted partly on the basis of so-called 360 degree feedback which also took into account the opinion of the management team. The Supervisory Board member and the director then come to specific agreements for the year ahead. The director's salary may also be amended, although the remuneration committee did not decide to do this. The meeting in which the director was given positive feedback with regard to his performance took place on 13 December 2011. Remuneration Board The salary paid to the director of Terre des Hommes is €96,384 gross per annum. Holiday pay of €7,711 is also paid. This salary is in line with the standards in our sector as set out nationally in the 'Code Wijffels' (the Dutch Good Governance Code for NGOs) and as applied by the industry association for good causes, VFI. The director's salary is in fact far below this standard, which was a conscious decision. The Terre des Hommes Supervisory Board deems this salary to be in line with the weight of the role of director of Terre des Hommes which entails managing 135 employees at home and abroad and being tasked with generating and responsibly spending e.g. €18.2 million in 2011. Activities in 2011 The Supervisory Board met four times in 2011 (22/3, 28/6, 27/10 and 13/12). The members of the Supervisory Board also had an informal meeting with the regional representatives during a session held on 28 September. This was during the period that regional representatives were in the Netherlands for a number of days in September to discuss the new annual plan together with the board and management team and to reach annual agreements with the director. In-between the meetings, there were four preliminary talks between the chairman of the Supervisory Board and the director, among other things to agree the agenda points for the Supervisory Board meeting. The audit committee made up of two representatives of the Supervisory Board met twice with the director and the financial director to discuss the annual accounts for 2010 and the budget for 2012. In addition, the director personally brought the Supervisory Board up to speed on a personal basis regarding recent developments, and there were a few one-to-one discussions. In addition to approving the annual documentation (annual report, annual accounts and accountants' report for 2010 and the annual plan for 2011 which was formally approved in June 2011), the Supervisory Board also discussed the following topics:         

MFS II developments 45-year anniversary Board memberships within organisations which fall within TdH-NL TDHIF New role of Secretary General (SG) Management of liquid resources. Various programmes and projects where the Supervisory Board grants approval for projects than €300,000 Discussion and approval of the management letter 2010 drafted by the accountant Discussion and approval of the strategy memo 2011/2015 and annual plan 2012 Progress reports with respect to implementation of the annual plan 2011

of more

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Reappointment of Rob Ruijter as member of the Supervisory Board and appointment of Lousewies van der Laan Correction of salaries for price inflation in 2012

Optimal use of resources Via the strategy memo and the multi-annual budget (currently for the period 2011 - 2015) and the resulting annual plans and budgets, the Supervisory Board provides direction to Terre des Hommes objectives. The implementation of activities is monitored and evaluated through a critical assessment of the annual report. With respect to the internal processes, the Supervisory Board provides major support to the accountant's findings, the ISO and CBF certifiers, the findings of the Financial Audit Committee and the Ministry of Foreign Affairs. The Board deals with any points for improvement during the Supervisory Board meetings. Optimal relationships with stakeholders Benefactors and donors provide Terre des Hommes with the resources it needs for its work. Terre des Hommes stakeholders in the Netherlands consist of individuals, companies and volunteers. In addition, the Dutch National Postcode Lottery and the Ministry of Foreign Affairs form special relationships through which sustainable financing and collaboration have been built up. In this context, there are also institutional donors such as the EU. It is compulsory to provide a true and clear picture of how financial resources are spent. The annual report is designed to do just this, and is also uploaded to the Terre des Hommes website. Alongside general information, Terre des Hommes also issues customised reports for each target group. The needs and requirements of the stakeholders determine the detailed and financial reports. In order to respond effectively to stakeholders' information needs, information is disseminated via a variety of channels: website, (digital) newsletters, sponsor reports, donor reports, folders, press releases, magazine, annual plan and annual report. Customer satisfaction As part of this, Terre des Hommes works according to an established complaints procedure 5.4 (Quality Manual; Complaints in the Netherlands). Complaints in the Netherlands are coordinated and recorded centrally by the complaints coordinator. Complaints in the region are dealt with by the relevant regional representative in accordance with the established complaints procedure 5.5 (Quality Manual; Complaints in the region). It can be concluded that this method of operation works well. Assessment of the risks and risk management The Supervisory Board closely monitors the risks and degree of risk management within the organisation. This is one of the subjects discussed each year in the meetings with the audit committee and the accountant. The management letter from the accountant states that the internal management with Terre des Hommes is appropriate. Accountability statement This annual report is drafted in accordance with the Central Bureau of Fundraising (CBF) regulations for fundraising institutions as issued by the Council for annual Reporting. The Supervisory Board's accountability statement forms part of this guideline. The accountability statement forms an integral part of this Supervisory Board report. Finally, the Supervisory Board would like to thank the management board, employees, volunteers, donors, companies and the Terre des Hommes ambassador Frans Weisglas for their commitment and achievements over the past year. Ron Ton On behalf of the Supervisory Board of the Terre des Hommes Netherlands Foundation, chairman The Hague, 26 March 2012

Control Statement of the independent auditor