The Keys to Growth The 21st Annual Hotel General Managers’ Conference 20th and 21st January 2014 Park Plaza, Westminster Bridge Road London SE1
Dear Delegate We very much look forward to seeing you at our forthcoming 21st Annual General Managers’ Conference on the 20th and 21st January. Our theme of ‘The Keys to Growth’ will provide a fresh approach to business in 2014. The purpose of this pre conference communication is to introduce you to the ‘friends’ of the event – our much valued sponsors. They represent, for example, the latest innovations in technology and entertainment to the importance of fitness and finance. A synopsis on each as well as contact details and links to further information is included. Most of our sponsors have display stands at the conference and we encourage you to visit them during the various breaks and network with them all. Our sponsors play a vital and critical role in helping to fund not only the conference but also the scholarships that are so important to our organisation. They have all been carefully selected for the suitability and excellence of their products and services as well as their specialist focus in the hospitality sector. Please make them feel very welcome and return their support by interacting with them over the two days. The more positive the sponsors feel about us, the more likely they are to work with us in the future years and the more we can raise for the MI scholarships. #GMconf
Follow us on Twitter @MasterinnH
With best wishes
Andrew Stembridge Master Innholders Chairman
Danny Pecorelli Conference Chairman
The Keys to Growth The 21st Annual Hotel General Managers’ Conference 20th and 21st January 2014 Park Plaza, Westminster Bridge Road London SE1
Contents Fitness and Wellbeing Cutting Edge Technology Refurbishment /Updates Business Services Media and publications Food and beverage services Amenities and soft touches
The Keys to Growth The 21st Annual Hotel General Managers’ Conference 20th and 21st January 2014 Park Plaza, Westminster Bridge Road London SE1
FITNESS AND WELLNESS Welcoming back Technogym – our exclusive wellness company sponsor We look forward to meeting you again during the conference. Please also visit us on our stands – number 1 and also on the ballroom level. Technogym have been busy since we welcomed them to the conference last year they have launched ARTIS, developed innovative technology including cloud apps and continue to offer large and smaller hotels alike perfect solutions to the fittest and not so fit (but want to be fitter) guests. LAUNCH OF CROSS PERSONAL As well as the ARTIS line, Technogym launched CROSS PERSONAL last year to complete the Personal Line collection. Personal Line is stunningly designed, beautifully constructed exercise furniture to compliment both traditional and modern hotel locations and bring a unique aesthetic flair to the traditional gym space (see the cardio collection at the conference). Innovation Technogym is leading the way in innovation, including a patented web cam in the new ARTIS. Personal Line features the Visioweb touch screen interface for entertainment, TV and web browsing. Cloud Apps The cloud based apps allow hotels to have more frequent and more meaningful contact with gym users; both guests and members: This could include promotion and sales messages which can be displayed on screen to sell additional products and services, growing additional revenue Genuine added value Technogym believes hotels of all types would benefit from looking at gyms and spas not as nice to haves, or as box ticking, but as Wellness spaces that bring genuine added value. Half of all travellers seek out hotels with gyms. Personal Training in small groups or one-to-one increase opportunities to increase loyalty and secondary spend. No space to small! Even hotels that do not have gyms currently can be creative and flexible. A gym can be created out of a standard sized bedroom, lesser used meeting rooms or even suites by providing fold up treadmills, Wellness Balls and in rooms tools that can be stowed away when not in use No matter what the environment… Whether your location is an historic building full of natural materials and vintage décor, or a modern, minimalist style, Technogym’s equipment is designed to complement and contrast any space to give an unbroken, high quality, welcoming aesthetic. Active seating Build Wellness throughout your hotel, for example Wellness conference rooms or bedrooms using Wellness Ball – Active Sitting instead of chairs.
Contact: Rob Stevens, National Sales Manager – Hospitality
Finance options We provide a neat leaflet that summarises the solutions and outline costs (finance options are available) – please come and say hello at the conference or contact us free on 0800 316 2496 to speak with a consultant
T: 0800 316 2496 M: 07500 026 537 E: rstevens@technogym.com W: www.technogym.com
The Keys to Growth The 21st Annual Hotel General Managers’ Conference 20th and 21st January 2014 Park Plaza, Westminster Bridge Road London SE1
CUTTING EDGE TECHNOLOGY INTRODUCING AVVIO – Hotel Booking Engine Technology
Proud to work with:
We look forward to meeting you during the conference. Please also visit us on our stand – number 13 • Avvio is the best performing booking conversion engine on the market • Drive your direct bookings for your Hotels and Serviced Apartments – many clients see growth of 100%+ • Make the OTAs work for their money! • The real cost of cheap booking platforms is the lost bookings through poor conversion!
Contact: Eamonn Doyle, VP Sales T: +353(0)61 335680 E: eamonn.doyle@avvio.com W: www.avvio.com
INTRODUCING Crave Interactive - World class guest services via in-room tablets and mobile Apps We look forward to meeting you during the conference. Please also visit us on our stand – number 12 • Crave is a leader in software solutions for high class hotels that enable world class services to be delivered to guests via TV, tablets and Smartphones. • Crave in-room tablets are proving to be a great success at high class hotels such as Chewton Glen, The Wellesley, Dormy House and Hotel Xenia. Over 80% of guests engage with the tablets, with an average of over 65 pages viewed per occupied room night. • The entire Crave solution is now available for use on guests’ own devices via mobile Apps for iPad, iPhone and Android.
Contact: Gareth Hughes, CEO T: 01908 487536 M: 07785 551196 E: gareth@crave-emenu.com W: www.crave-hospitality.com
Analytics
The Keys to Growth The 21st Annual Hotel General Managers’ Conference 20th and 21st January 2014 Park Plaza, Westminster Bridge Road London SE1
CUTTING EDGE TECHNOLOGY INTRODUCING TRAKA – Intelligent Key Management We look forward to meeting you during the conference. Please also visit us on our stand – number 15 Think of the last time a set of essential keys went missing….. Remember the hassle, the inconvenience, the stress….??? Think: master soft keys that your cleaners use for room access….or the hard keys to the food and beverage stock (and valuable wines), or even just the bar? Think too about the keys to the elevators, the riser ducts, the basements areas, the roof, the mini bars (and mini bus), the data and comms room. What about the storage cupboard for the pool chemicals, or the control key to the rubbish compactor? • Self issue of keys saves time and labour • 100% knowledge of who has any key at any time • Minimise lost keys and lock replacements
Contact: Tom Smith – UK Sales T: 01234 712345 M: 07795 368050 E: tsmith@traka.com W: www.traka.com/hospitality
Welcome Back VDA – Integrated Hospitality Solutions We look forward to meeting you during the conference. Please also visit us on our stand - number 14. Starting from just One Room to the Entire Hotel in simple, manageable steps It’s here. The chance to reduce costs, increase revenue and capture guests’ loyalty through enhanced communication skills. Developed by us for you to customise and manage your guests’ experience before, during and after thier stay through mobile communication. Allow your guests to push and pull content between thier personal mobile devices and the hotel TV’s using our inbuilt wireless access points. Power Concierge, Hotel OnAir and PowerTV OnAir are available independently or combined to create a truly new dynamic business channel for independent and group hotels. A limited number of free monthly trials are available. If you are staying at The Park Plaza, experience the VDA experience first hand. Contact: Gary Francies – Director T: 01923 210678 F: 01923 244991 E: mi@vdauk.com W: www.VDAUK.com
The Keys to Growth The 21st Annual Hotel General Managers’ Conference 20th and 21st January 2014 Park Plaza, Westminster Bridge Road London SE1
CUTTING EDGE TECHNOLOGY Welcoming back CGA Integration - Specialists in Sound We look forward to meeting you again during the conference. CGA Integration are specialists in sound. We understand how a well-designed, expertly installed quality sound system can work with a bespoke play list to completely transform a venue. We work with our clients globally and throughout the UK to design the best possible sound solutions for their venues, delivering reliability for conferences, flexibility for events and creating relaxing & indulgent audio environments for fine dining & spas.
REFURBISHMENT/UPDATES INTRODUCING Dornbracht – cutting edge bathing technology We look forward to meeting you during the conference. Please also visit us on our stand – number 16 • Dornbracht is an international, award winning, third – generation family owned German producer of high-quality designer bathroom fittings • Dornbracht is an international producer of high-quality designer bathroom fittings that supply 5*+ hotels like Penny Hill Park, Café Royal and the Corinthia • Dornbracht have just launched its SMART WATER technology which uses intuitive digital controls to adjust water flow and temperature that has been created using smartphone interfaces • Dornbracht new shower system Sensory Sky, creates complex choreographies of rain, fog, light and fragrance, all inspired by natural phenomena
Contact: Daniel Winchester - Senior UK Project Sales Manager T: +44 (0) 7973 758 155 E: dwinchester@dornbracht.co.uk W: www.dornbracht.com
Contact: Chris Gunton – Managing Director T: 0845 058 4650 T: +44 (0)1344 456500 (International) E: infon@cga-integration.co.uk W: www.cga-integration.co.uk
The Keys to Growth The 21st Annual Hotel General Managers’ Conference 20th and 21st January 2014 Park Plaza, Westminster Bridge Road London SE1
REFURBISHMENT/UPDATES Welcoming back NH Interiors – Interior Design Stand area: 17 • We are an award winning Interior Design Practice, which specialises in independent and boutique hotels. Established for thirty years we have provided memorable interiors for some of the UK’s most prestigious hotels. • Our style entwines classical and contemporary, city and country, subtle and dramatic to create a truly unique environment which is not only pleasing to the eye, but practical and timeless. • Whether it be a city boutique hotel or a country house, our small team of designers and technical staff are involved in every project. • Recent projects include the ‘top to toe’ refurbishment of Brockencote Hall Hotel in Worcestershire, The ‘Fork’ Restaurant at the Royal Berkshire Hotel in Ascot and several new bedroom suites at the Manor House in Castle Combe. • Contact us for an initial no obligation visit.
Contact: Lucy Yarwood – Senior Interior Designer T: +44 (0)121 666 6448 E: lucy@nhinteriors.co.uk W: www.nhinteriors.co.uk
Introducing TENDERCARE - Horticulturists Stand Number: 18 • Tendercare ‘s skilled horticulturists provide inspiration and innovation with mature plants - grown to impressive proportions to create immediate effect upon planting. • Professional advice including planning, overall concept schemes for upgrading and renovating hotel environs combines with professional hands willing to take the ache out of the hard work to ensure your guests’ outdoor experience is as welcoming as the receptionist’s smile! • Ongoing horticulture consultation to oversee & coach your in-house services team available too. • Visit our unique specialist plant nursery with over 100,000 mature & specimen trees, shrubs, hedging , topiary, herbaceous plants and creative solution with containers. Trees for ‘special’ events including installation for all occasions – from a Royal Wedding to the Rotary Club Convention. Contact: Andrew Halksworth Managing Director Margie Ribton Head of Sales & Marketing T: 01895 835544 E: sales@tendercare.co.uk W: www.tendercare.co.uk
The Keys to Growth The 21st Annual Hotel General Managers’ Conference 20th and 21st January 2014 Park Plaza, Westminster Bridge Road London SE1
REFURBISHMENT/UPDATES INTRODUCING BECK – Hotel Refurbishment Celebrating their 20th year, BECK are the Hotel specialists for 4 & 5+ star hotel refurbishment, where they continue to promote the highest of quality for both products and service, not only in London and the UK but throughout Europe and Worldwide. Recently BECK have successfully delivered the prestigious Rosewood London and The Chinoiserie at Jumeirah Carlton Tower. 2013 has seen the company deliver other high quality projects on a repeat basis for their blue chip clients including InterContinental London Park Lane and Jumeirah Carlton Tower; and this year sees BECK returning to the renowned Lanesborough London, where their journey first began 20 years ago to begin refurbishment works to their guestrooms and public areas. At BECK two dimensional design vision is transformed into three dimensional reality...
BUSINESS SERVICES INTRODUCING Mazars - Accountants and Business Advisers Stand Area: 2 • Mazars is an international, integrated and independent organisation specialising in audit, accountancy, tax, and advisory services. Our hotel team are specialists providing professional advice to address specific financial needs and support hotel businesses through each stage of their strategic development. • Hotels are about people and service. It is important that customers receive a quality service on a daily basis. We are no different, aiming to provide proactive advice and support that allows hotel businesses to respond quickly to new developments and demands. Our integrated partnership allows us to help businesses grow not only domestically but also internationally, with access to partners in the UK and worldwide. • This makes Mazars truly unique in the accountancy profession. Contact: Gareth Jones - Partner and Head of the Mazars hotel team T: 020 7063 4630 M: 07768 828080 E: gareth.jones@mazars.co.uk Please see our website link offering tailored solutions for the hotel industry www.mazars. co.uk/Home/Our-expertise/Our-industryexpertise/Hospitality-Leisure
Contact: Vanessa Budd T: 020 8974 0500 F: 020 8974 0525 E: vbudd@beckinteriors.com W: www.beckinteriors.com
The Keys to Growth The 21st Annual Hotel General Managers’ Conference 20th and 21st January 2014 Park Plaza, Westminster Bridge Road London SE1
BUSINESS SERVICES INTRODUCING ACT CLEAN - Managed Cleaning and Kitchen Porters ACT Clean has been providing a fully outsourced and absolutely compliant service of kitchen porters and night cleaning to some of London’s most prestigious hotels and restaurants since its formation in 2006. The business was founded by the four owners, who still work in the business every day, to make a difference equally to team members and clients and to raise the standards within this sector. At ACT Clean, we know that creating great experiences and partnerships, demonstrating excellence and making a difference is all about people. ‘Having been supplied by ACT Clean with our kitchen support team for nearly two years now, we have come to value the reliability and consistency of their staff. The emphasis placed on training and respecting the clients’ standards before each member of their team starts is reflected in the pride taken in their work. ACT Clean understand what is needed in the hospitality industry and deliver every time’. Andrew Phillips, Master Innholder and Secretary of Boodles
Contact: Gillian Thomson - Director T: 020 7793 0500 D: 020 7793 3178 M: 07703 470 752 E: gillian@act-clean.com W: www.act-clean.com
INTRODUCING AVC – Integrated event services AVC Live has a wealth of experience in venue partnerships and we are very proud of our reputation, delivering in-house partner solutions throughout various high profile properties in London and the South East. We have a proven track record – we deliver a high end proposition with highly competitive commercials. Our positioning within the Events Industry means that we can provide the service of a top-end Production Company with the cost saving advantages of owning our own equipment. Our business has evolved to accommodate our client’s needs and we offer a totally integrated event service.
YOUR PERFECT EVENT PARTNER
Contact: Julie Howles T: 0207 288 6561 E: julie.howles@avcliveltd.com W: www.avcliveltd.com
INTRODUCING James Hallam – specialist insurance solutions James Hallam Limited is one of the UK’s leading suppliers of insurance and risk management solutions to the hospitality industry. David Noble and his team are passionate about hotels having worked alongside the industry for 25 years.. As supporters of Springboard and sponsors of the conference they understand the need, not only to provide a world class service to their clients, but also to invest in and support the industry that they love. Their core services include risk assessment, insurance design, insurance placing and claims settlement. They look forward to meeting you at the conference.
Contact: David Noble, Director of Hospitality and Leisure T: 020 7977 7888 E: david.noble@jameshallam.co.uk W: www.jameshallam.co.uk
The Keys to Growth The 21st Annual Hotel General Managers’ Conference 20th and 21st January 2014 Park Plaza, Westminster Bridge Road London SE1
MEDIA AND PUBLICATIONS Welcoming back CONDÉ NAST JOHANSENS – A GLOBAL COLLECTION APPROVED BY LOCAL EXPERTS Stand Number: 11 • From the publishers of Vogue, GQ, Traveller and Glamour, Condé Nast Johansens is the leading reference guide for independent travellers. • New design 2014 Guides available now, refreshed website www.condenastjohansens.com and iPad app (Free to download). • Whether travellers are searching for a luxury hotel, spa, country house, boutique retreat, celebratory venue or somewhere by the beach, we provide inspiration and assistance in finding the perfect place for every occasion. • Each property is annually visited by one of our team of local experts. If a property is approved by Condé Nast, travellers can trust they’ll have an exceptional experience.
Contact: Charlotte Evans – Group Publishing Director T: +44 (0)20 7152 3563 E: charlotte.evans@condenast.co.uk W: www.condenastjohansens.com
Welcoming back FRANCE 24 – International news channel Interview Studio /Stand number 20 From its newsroom in Paris, FRANCE 24 is an international news channel that gives a different perspective to global affairs all over the world. The expression of diversity, confrontation of viewpoints and debate are central to the channel’s programming. In three languages English, French and Arabic, with 24/7 live broadcasting all over the world, FRANCE 24 gives viewers instant and innovative access to international news, and is supported by continuous business and sport updates, cultural reports, daily global and regional focuses, and weekly in-depth features on international politics, technology and the environment. France 24’s reputation continues to go from strength to strength, with a weekly audience of 41.7 million viewers (in the 55 countries measured of EMEA). The channel is also available in more than 1.2 million hotel rooms and intends to stay a key player of the Hospitality Sector. Many partners are involved in our success: EHL, Cornell, Starwood, Marriott, Accor, Mövenpick, Radisson Blu Edwardian, Relais & Châteaux... and many more. Why not you? Contact: Claire Moreuil – Hospitality Deputy Director T: +33 1 84 22 86 55 M: +33 6 31 05 32 97 E: claire.moreuil@francemm.com W: www.france24.com
The Keys to Growth The 21st Annual Hotel General Managers’ Conference 20th and 21st January 2014 Park Plaza, Westminster Bridge Road London SE1
MEDIA AND PUBLICATIONS Welcoming back Gold Key Media and The Financial Times Stand Number: 10 Gold Key Media offer substantial savings on the supply of newspapers and magazines, on a room to room basis, or smaller volumes for communal areas and spas. We can create bespoke packages to meet the requirements of your guests and can mix and match your titles to suit every need. The Gold Key Media management team will also be showcasing their new digital media options during the conference so do try to visit their stand for a personal demonstration. The Financial Times, one of the world’s leading business news organisations, is recognised internationally for its authority, integrity and accuracy. It provides essential news, comment, data and analysis for the global business community and through its successful Hotel Programme is available to hotels at a competitive price distributed both in print and online. To find out more about how the Financial Times Hotel Partnership Programme works, or to sign your hotel up to a free 4 week trial of either the newspaper or ft.com, completely free of charge, visit http://www.fttoolkit.co.uk/hotelpartnership Contact: Financial Times Contact: Gold Key Media Vicky Nunn Chris Horn – Managing Director T: 0207 873 3553 T: 0207 491 4065 E: Vicky.nunn@ft.com E: chris.horn@gkml.co.uk W: www.ft.com W: www.gkml.co.uk
INTRODUCING SKY – Multichannel television services Stand number: 7 Sky In-Room delivers award-winning TV to create a home-from-home Sky experience. Sky In-Room operates like an in-home Sky TV service: guests have full control over what they watch across a wide choice of channels (all in HD). It features more than 300 Sky HD channels - including six dedicated Sky Sports channels. Content options include Channel Pack 1 (entertainment), Channel pack 2 (entertainment and sports), Channel Pack 3 (entertainment and movies) and Channel pack 4 (entertainment, sports, movies and 3D). Sky is providing even more hotels with the opportunity to boost their profits through Sky In-Room, via the launch of a payment plan. From as little as £13.50* per room per month with the option to spread installation costs over three years, interest free and payable as part of the monthly subscription, all backed by a three-year warranty. *See terms at end of this document Contact: Rachelle Peterson T: 07714 593 023 E: rachelle.peterson@bskyb.com W: http://business.sky.com/Hotels/ follow us on Twitter at @SkySportsPub
The Keys to Growth The 21st Annual Hotel General Managers’ Conference 20th and 21st January 2014 Park Plaza, Westminster Bridge Road London SE1
FOOD AND BEVERAGE SERVICES INTRODUCING Café du Monde, Newby of London and Franke Coffee machines Thank you to our beverage sponsors, Café du Monde, Newby Teas and Franke machines. Enjoy a speciality coffee or a fine leaf tea in the tea and coffee breaks as well as meet the team Café du Monde – 24 years experience in providing exceptional Coffees and Teas with reliable equipment to meet your needs’ FRANKE Getting the finest aroma into the cup for a unique taste experience – that’s what Franke Coffee machines do best. NEWBY Newby of London is dedicated to creating the world’s finest teas. Newby’s award-winning collection of over 200 teas is available worldwide in five-star luxury hotels, fine restaurants, esteemed cultural institutions and exclusive retailers. Contact: Café du Monde David Latchem, Managing Director T: 01322 284804 E: david@cafedumonde.co.uk W: www.cafedumonde.co.uk FRANKE Charlie Nicholson – National Sales Manager T: 01923 635700 E: charlie.nicholson@franke.com W: www.franke.com NEWBY Ricardo Galera T: 0207 251 8939 E: ricardo@newbyteas.com W: www.newbyteas.com
Welcoming back Moët & Chandon - The World’s Most Loved Champagne Stand number: 4 • Celebrating your accomplishments with moments of success and glamour, with generosity and grandeur is our essential mission. Moët has been associated with the sparkle of success and glamour ever since the House was founded in 1743 by Claude Moët. • Access to the finest and most wide-ranging selection of fruit in the region enables us to create wine of quality, precision, and uniqueness. These are wines that truly express the diversity and complementarity of the 3 champagne grapes, pinot noir, pinot meunier, and chardonnay. • Centuries of knowledge combined with state-of-the-art technology, tradition meets innovation to create the world’s most loved champagne.
Contact: Eric GOULET Senior Brand Manager Moët & Chandon / Mercier T: + 44 207 808 4352 M: +44 (0) 7912 578583 Moët Hennessy UK Limited 18 Grosvenor Gardens, London SW1W 0DH
The Keys to Growth The 21st Annual Hotel General Managers’ Conference 20th and 21st January 2014 Park Plaza, Westminster Bridge Road London SE1
FOOD AND BEVERAGE SERVICES INTRODUCING PSL – The Food Professionals Stand Number: 3 • “When you need someone that can provide the consistency, application and in- depth knowledge on food, ingredients and managing costs, then PSL are without doubt the answer” – Jon Brown, Managing Director – Virgin Limited Edition • “I brought PSL in not just from a cost perspective, but also for its product quality capability and ability to train and implement initiatives effectively” – Tom Orchard, Regional General Manager – Como Hotels (The Metropolitan & The Halkin) • “PSL consistently deliver for Legacy and we regard them as an extension of our business” – Jim Gordon, Managing Director – Legacy Hotels • “PSL – It’s a no brainer” - Brian Hladnick, Managing Director – The Landmark Hotel Group
Contact: Matt Tough – Sales & Marketing Director EMEA T: 07778 285 321 E: matttough@psl-international.com W: www.psl-uk.co.uk
Introducing Wellocks - the perfect ingredient Stand Number: 6 We provide a tailored ordering experience to suit your budget and your food requirements. We know the growers and suppliers intimately and assure only the perfect ingredient is delivered every time. We engage with all our chefs and suppliers with free training days, producer visits, newsletters, social media and of course with a dedicated account manager. We provide chefs with great ingredients throughout Great Britain.
Contact: James Wellock T: 08444 993 444 E: info@wellocks.com W: www.wellocks.com facebook.com/wellocks
The Keys to Growth The 21st Annual Hotel General Managers’ Conference 20th and 21st January 2014 Park Plaza, Westminster Bridge Road London SE1
FOOD AND BEVERAGE SERVICES Welcoming back Hildon - natural mineral water Hildon represents the finest quality English Natural Mineral Water. The distinctive terroir of Hildon Natural Mineral Water comes from deep beneath the chalk hills, in the famous Test Valley, Hampshire. This iconic brand has a guaranteed provenance and unique taste enriched with essential minerals, imparted from the chalk layers which naturally filter the water over 50 years. As a natural mineral water the taste, quality and purity are assured. Winner of the Chef’s Choice Award 2013 and 2014, it is regularly selected in blind tastings by sommeliers and chefs for its exceptional flavor. Hildon is supplied to some of the most prestigious restaurants, hotels and venues around the globe. Whether ‘Delightfully Still’ or ‘Gently Sparkling’ Hildon’s pure clean taste complements the food and wine it is served with.
Contact: Susan Jaff M: 0779 568 3995 E: susanjaff@hildon.com W: www.hildon.com
AMENITIES AND SOFT TOUCHES Introducing Crabtree & Evelyn – a brand new amenities look and feel “Explore everything keep the best” was the motto of Crabtree & Evelyn’s namesake, the botanist John Evelyn and continues to be our inspiration. Together the ancient Crab apple tree and the wise botanist meet harmoniously in our name. Today the Crabtree & Evelyn product range comprises of fragrances, bath and shower gels, soaps, home spa products, body lotions, hand creams, home fragrance and fine food. The ethos of the company remains, seeking out the most beneficial ingredients inspired by nature to create a range of products which bring delight to everyday rituals. Crabtree & Evelyn will be launching their new Verbena and Lavender and La Source Collection of Hotel Amenities this Spring 2014. the collection will be available in 30ml, 50ml, including 25g & 40g soaps. We have Corporate gifting inspired by Secret Garden the essence of Crabtree & Evelyn. With wonderful array of presents, ranging from home fragrance, delectable treats, richly atmospheric candles to our award winning Fine Food Collection.
Contact: Elena Bryant – Business Operations Manager EMEA T: +44 (0) 207 361 0458 E: ebryant@crabtree-evelyn.co.uk W: www.crabtree-evelyn.co.uk
The Keys to Growth The 21st Annual Hotel General Managers’ Conference 20th and 21st January 2014 Park Plaza, Westminster Bridge Road London SE1
AMENITIES AND SOFT TOUCHES INTRODUCING Boca Terry – Luxury bathrobes and accessories Boca Terry provides a wide selection of luxurious robes, slippers, towels and spa accessories to the hospitality sector. Many 5 + star properties worldwide including the Ritz Carlton’s, Raffles and Golden Door Spas take advantage of our wide selection, excellent service records and competitive pricing and we would be delighted to assist with enquiries from the Master Innholders Conference. In addition, our digitised service offers the ability to send artwork and have it turned into beautiful embroidery to personalise and enhance your brand.
Contact: Bruce Cohen E: bcohen@bocaterry.com W: www.bocaterry.com
Advertising Design Online Welcoming back STRATTONS – ADVERTISING DESIGN ONLINE From the world’s most famous train to the world’s most famous hotels; from the country’s most prestigious store to luxury cruises, yachts, villas and shoes. These are the kind of accounts that flourish at Strattons. Whether we’re selling the biggest or the smallest, we’re an agency that gets more deeply involved in the luxury market than most. Strattons is a multi-disciplined agency offering a comprehensive menu of services including: Website design and management, Social media, Advertising (Online / Offline), Photography/ Art Direction, Brochure design and production, Corporate identity, Direct mail, Email newsletters, Media planning and buying, Newsletters and magazines, Online media, PPC and SEO. Clients Cecil Wright CV Travel Fox Linton Ineos
AdvertisingM edia Design
Contact: Richard Stratton T: 0207 838 5000 E: richard@strattons.com W: www.strattons.com
Kempinski Hotels Lime Wood Group Orient-Express Group Small Luxury Hotels of the World The Eden Club
* SKY Sky In-Room set up cost available from £13.50 per room per month Price based on a 30 day month. Payment plans with set up costs include site survey, installation and Sky HD box. Minimum subscription 36 months. Price listed above is based on Gold installation package ex VAT. Gold standard installation of TV, on a stand secured to a desk/table using supplied fixings. Standard installation of set top box secured to desk/table using supplied fixings. Packages available to customers who are eligible to take Sky TV on a Hotel UK Sky In-Room Agreement. You must take a channel package in each of your hotel rooms. Minimum price of £100 per premises per month ex VAT. You must be a limited company to take the 36 month option. Premises must be in United Kingdom (excluding Scottish Islands and Channel Islands) Eligibility subject to credit checks. Subscription payments subject to annual increase in RPI. Further terms apply.