HOW TO REDEEM MONTHLY REWARD M e m b e r a n d V I P l e v e l g ue s t s r e c e i v e a f r e e t a s t e r p a c k e t e v e r y m o n t h a s t h e i r M o n t h l y P e r k . S w e e t E l i t e m e m b e r s r e c e i v e a f r e e s m a l l c ub e . T a s t e r tier DOES NOT get a monthly reward.
1. Look up the Sugarfina Rewards member account by clicking on the Loyalty Portal through your SuitePOS. Enter your credentials to log in.
2. Once you have pulled up the correct Sugarfina Rewards member account, click on the User ID to bring up their Available Rewards page.
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3. Click on the Monthly Perk: Taster or the Monthly Perk: Small Cube icon. NOTE: The Monthly Candy Reward flavor for the eligible tiers is pre-chosen by Sugarfina and will change every month.
4. Once the Redeem Reward page pops-up on your screen, click on the red YES button to mark the Monthly Perk reward as redeemed.
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5. Once you’ve marked the Monthly Perk as redeemed, you will be taken back to the Available Rewards page. Highlight the User ID number and copy to your clipboard.
6. Close out the Available Rewards page on your screen and return back to the SuitePOS screen by clicking on the 3 bar icon on the left hand corner of your screen and then clicking on “Sale”.
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7. Click on the Ticket #/Name text box on the bottom right hand corner of your SuitePOS screen. Paste the copied User ID into the field and press OK.
8. Click on the “Loyalty Rewards” button.
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9. Click on the Monthly Rewards button and choose the appropriate Monthly Perk (taster or cube) to ring up.
10. The monthly reward flavor will be pre-set. Click Add afterwards to add it to cart.
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11. 11. Click on Submit/Pay at the bottom of your screen to finish the transaction.
RETAIL OPERATIONS PROCEDURES MANUAL | Sugarfina Rewards 6.0
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