Sweet Elite: In store tasting

REDEEM SWEET ELITE PERK: IN-STORE TASTING Part A

1. Look up the Sugarfina Rewards member account by clicking on the Loyalty Portal through your SuitePOS. Enter your credentials to log in.

2. Once you have pulled up the correct Sugarfina Rewards member account, click on the User ID to bring up their Available Rewards page.

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3. Check to ensure the In-Store Tasting perk is available to the guest.

You do NOT need to redeem the reward at this point in time since the Sweet Elite guest is just putting in the request vs. redeeming the reward.

NOTE: This reward can only be redeemed once by the Sweet Elite guest as long as they maintain Sweet Elite status. If the guest loses and then regains Sweet Elite status again, they will receive another In-Store Tasting perk once more.

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4. Once you’ve checked the In-Store Tasting reward is available to the Sweet Elite guest, highlight the User ID and copy to your clipboard.

5. Close out the Available Rewards page on your screen and return back to the SuitePOS screen by clicking on the 3 bar icon on the left hand corner of your screen and then clicking on “Sale”.

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6. Click on the Ticket #/Name text box on the bottom right hand corner of your SuitePOS screen. Paste the copied User ID into the field and press OK.

7. Click on the “Loyalty Rewards” button.

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8. Click on the Special Requests button and choose the appropriate Sweet Elite Reward (Party In A Store Request) to ring up. Once chosen, click Add on the bottom of your screen.

9. Click on Submit/Pay at the bottom of your screen to finish the transaction. Once the transaction has been completed, an email will be generated to the appropriate Home Office partner to help fulfill the member’s request.

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All Sweet Elite guest receive the In-Store Tasting perk as part of becoming a Sweet Elite. The In-Store Tasting event is for them and 10 of their friends that includes 10 different candies to taste and a 20% discount on any items purchased that day.

Part B – After the tasting session is complete

1. Look up the Sugarfina Rewards member account by clicking on the Loyalty Portal through your SuitePOS. Log in with your credentials.

Search by the guests’ email, phone and/or name.

2. Click the Sugarfina Rewards members’ user ID. Next, the box below will populate. Highlight the User ID and copy it to your clipboard.

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3. Click on the Ticket #/Name text box on the bottom right hand corner of your SuitePOS screen. Paste the copied User ID into the field and press OK.

4. Click on the “Loyalty Rewards” button.

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5. Click on Special Rewards.

6. Select Loyalty Party In A Store. Choose each candy cube used for the In-Store Tasting Event under each *DYOB- Candy line item. There should be 10 total. Once all 10 have been entered, click Add on the bottom of the screen.

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7.

If the Sweet Elite member or anyone that attended the tasting is purchasing Sugarfina items, they will receive 20% that day. Click on the Search bar on your screen. Type in “party” and click on the Party In A Store 20% Off button. NOTE: This button will not live under any of the previous categories and thus will have to be searched for.

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8. Apply it to cart. Click on Submit/Pay on the bottom of your screen to finish the transaction.

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