Calypso Cay Job Aid Manual

Page 7

CCCW OWNER EXCLUSIVE RESERVATION WINDOW

12 - 10 MONTHS FROM CHECK IN DAY/ MUST BOOK FULL WEEK CHARGE NO BOOKING FEE CAN NOT USE SAVED OR BORROWED POINTS

USE YEAR & POINTS ALLOTTMENT

POINTS ALLOTTED FIRST DAY OF MEMBERS ANNIVERSARY MONTH CONTRACT POINTS CAN BE COMBINED MUST BE CCCW

POINTS ROLLOVER

NO FEE IF SOME POINTS WERE USED IN USE YEAR FEE IF ZERO CREDITS USED IN USE YEAR: $39US OWNERS, $50 CANADIAN OWNERS

BORROWING POINTS (ANNUAL AND BI-ANNUAL)

ALLOWED FOR BOTH ANNUAL & BI-ANNUAL, NO ADDITIONAL FEE TO BORROW MAINTENANCE FEES MUST BE CURRENT, COLLECT PRE-PAYMENT OF YR BORROWED

EXTENDING POINTS

NOT ELIGIBLE

RENTING POINTS

CURRENTLY NOT ELIGIBLE

GUEST CERTIFICATES

REQUIRED FOR NON OWNER CHECKIN $89US PER RESERVATION , $125CD PER RESERVATION

CANCELLATION POLICY (WITHOUT POINTS PROTECTION)

120 DAYS 100%, 119 DAYS TO 61 DAYS 75%, 60 DAYS TO 31DAYS 50%, 30 DAYS OR LESS 0%

CANCELLATION POLICY (WITH POINTS PROTECTION)

POINTS PROTECTION FEE: $175 100% POINTS REFUNDED FOR ANY REASON UP TO 30 DAYS PRIOR TO CHECK IN

UNIT UPGRADES OR SEASON UPGRADES (PRICED PER NIGHT)

1 LEVEL = $50, 2 LEVELS = $100, 3 LEVELS = $150

EXTRA NIGHTS ADDED TO OWNER RESERVATIONS AND OWNER RENTAL RESERVATIONS QUOTE RATES, TAKE CREDIT CARD BUT PAYMENT IS AT CHECK IN

PEAK (THANKS, MARCH, APRIL, JUNE - 2ND WEEK AUGUST, WEEK PRIOR CHRISTMAS 1BR=$119+ TAX, 2BR=$139+ TAX, 3BR=$199+ TAX NON PEAK 1BR = $89 + TAX, 2BR = 109 + TAX, 3BR = $139 + TAX DEC 24TH TO JAN 3 1BR = $149 + TAX, 2BR = $179 + TAX, 3BR = $199 + TAX

EXCHANGE MEMBERSHIP CAPX

TRY TO CONVINCE OWNER TO COME BACK TO CAPYPSO IF NO, TRANSFER TO EXCHANGE TEAM AT 844-517-8296

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