SUMMER 2019
Employee Guidebook WE ARE COMMITTED TO 100% GUEST SATISFACTION
Emergency Contacts Emergency Situation / Quick Response—Fire, Medical, Police 911 or 9-911 (dialing from house phone) Non-Emergency Situations / Alarms, Theft, Disturbances Sun Valley Resort / Security / 208.720.0157 Lost Children Mountain or base of Mountain / 9am – 4:30pm River Run Ticket Desk / 208.622.6136 Mountain after 4:30pm / Security / 208.720.0157 Sun Valley Village / Security / 208.720.0157
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When calling for help, be ready to provide the following: Your name 4. Injury or nature of incident Department or location of emergency 5. Please DO NOT HANG UP Type of emergency 6. Provide report to supervisor or manager
This guide may not be reprinted or reproduced, in part or whole, without the written permission of Sun Valley Company. Prices, hours, policies are subject to change without notice. Please check www.sunvalley.com and/or Daily Operations Update (DOU) for latest information. 1
Dear Sun Valley Team Member, Welcome to the Sun Valley Resort team. We are honored that you have joined us for the 2019 summer season. At Sun Valley, we are dedicated to 100% guest satisfaction. We strive to create an exceptional resort experience for each one of our guests with personal engagement that is thoughtful, welcoming and true to our heritage. Best wishes for a fun, exciting and successful summer!
Tim Silva Sun Valley Resort Vice President & General Manager
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Search by Topic EMERGENCIES Guest Satisfaction AED Locations ATM Locations / Banks Biking | Trails / Rentals / Repair / Guided Bowling / Game Room Business Center Catering / Banquets Children’s Birthday Packages Child Care | Playschool / Camps Dining / Restaurants Events / Concerts FAQs / Fun Facts Fitness Center / Pools Fun Pass Gift Cards Golf Gondola Rides Guest Center Gun Club / Shooting 3
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Search by Topic Hiking | Guided / Trails Ice Skating Lake | Paddle Boats / Volleyball Lodging / Hotels Lost & Found Movies / Opera House Outdoor Adventure Center Real Estate Restrooms Room Service Shopping / Retail Spa / Salon Spider Jump Stables / Horseback Riding – Wagon Rides Sun Valley on Ice Tennis Transportation / Public Wi-Fi Telephone Numbers
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100% Guest Satisfaction
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Talk
Say “hello,” “good morning,” and “good evening” to all Guests, whether you’re sitting at your desk or walking to lunch. Ask questions about their day, if they need any assistance, how you can help.
Eye Contact
Make eye contact with Guests, especially when speaking with them.
Name
Use the Guest’s name if you know them, “Welcome back, Ms. Smith”.… Let the Guest know your name by introducing yourself and by wearing your name tag.
Smile
Smile! Make the Guest feel welcome and appreciated.
100% Guest Satisfaction Addressing Guest Issues with “L.A.S.T.” Listen
Listen to the Guest without interrupting. Take notes, if necessary.
Apologize
Apologize and offer a sincere show of empathy, such as “I’m sorry that happened” or “I understand how you could feel that way.”
Solve
Solve the Guest’s issue immediately; seek assistance, if needed, to resolve the situation.
Thank
Thank the Guest for bringing the issue to your attention.
Avoid excuses or blame / Provide a solution / Get help from a supervisor, if needed. Share the information with others who can help to create a long-term solution for the future.
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Automated External Defibrillators (AED) Locations AED Locations
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Aspen Building – employee housing
HR front reception area
Carol’s Dollar Mountain Lodge
Ski School desk
Clubhouse / Golf Pro Shop
To the right of the restaurant front doors
Elkhorn Golf Clubhouse
Near main front door
Ice Rink
Near southeast entrance
River Run Lodge
Ticket desk
The Roundhouse
Near entry
Security Vehicle (on-call)
208.720.0157
Sun Valley Inn
Front desk counter
Sun Valley Lodge
Near front desk counter
Tennis Pro Shop
Office
Trail Creek Cabin
Bar area
ATM Locations | Banks ATM
Sun Valley
River Run Lodge | Sun Valley Club | Sun Valley Lodge (business center) Sun Valley Inn (lobby) | Wells Fargo
Banks
Ketchum
DL Evans | Idaho Independent Bank | Mountain West | US Bank Wells Fargo | Zions Bank | Washington Federal
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Biking | Bike Rental Riding Style
Bicycle Type
1-Day
2-Day
N/A
$129
Includes lift ticket for Bald Mountain
Full Suspension / E-bike
$79
$109
$209
$301
Mountain
Full Suspension / XC
$39
$49
$94
$135
Mountain
Front Suspension
$22
$32
$61
$88
Road
Cervelo R2
$49
$59
$113
$163
Road
E-VLT
$55
$89
$171
$246
Mountain (lift)
Kona / Norco
Mountain
1/2-Day
3-Day
Rental Information / All rentals include helmet and bike lock. Instruction available. Multiple day discounts available.
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Biking | Bike Rental Riding Style
Bicycle Type
1/2-Day
1-Day
2-Day
3-Day
Bike Path
Tandem
$39
$49
$94
$135
Bike Path
Comfort
$22
$32
$61
$88
Kids
Kids
$14
$19
$36
$52
Extras
Trailer
$15
$20.90
$39.60
$57.20
Extras
Tag-along
$19
$19
$36
$52
Pete Lane’s / River Run / 9am – 5pm / 208.622.6124 | Sun Valley Village / 9am – 8pm / 208.622.2279
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Biking | Repair / Pete Lane’s Services
Price
Details
The Overhaul
$149.95
Includes superior clean, drivetrain lube, wheel true, gear adjust, brake adjust, tire pressure check, headset adjust, cable & housing replacement, bearing replacement (bearings separate).
The Major
$69.95
Includes superior clean, drivetrain lube, wheel true, gear adjust, brake adjust, tire pressure check, headset adjust.
The Minor
$49.95
Includes drivetrain lube, gear adjust, tire pressure check, headset adjust.
Hydraulic Brake Bleed
$34.95
Cost per brake. Includes replacing brake fluid.
Suspension Service
$64.95
Includes cleaning & new suspension oil.
Suspension Overhaul
$149.95
Seal & oil bath change, damper fluid exchange, internal valve clean.
Flat Tire Repair
$9.95
Per tire, plus new tube
Headset Adjust
$9.95
Brake Adjust
$14.95
Per brake
Bike Wash
$24.95
A clean bike is a happy bike
Biking | Repair / Pete Lane’s Services
Price
Details
Derailleur / Gear Adjust
$14.95
Each
Wheel True
$19.95
Per wheel
Tubeless Conversion
$29.95
Not including materials
Hub Adjustment
$9.95
Per hub
Bearing Replacement
$29.95
Each – not including parts
Bike Build
$149.95
Basic Labor Rate
$69.95
Basic Pack & Ship
$199.95
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Biking | Guided / Outdoor Adventure Center at Pete Lane’s Mountain Bike Instruction Type
Time
Rate
Learn to Ride
Per hour
Starting at $75
MTB 101
Two hours
$150 for 1-2 people
Custom Guided Mountain Bike Rides These can be designed based on skill level, fitness and what you want to experience! Call Pete Lane’s for details.
208.622.2281 | outdooradventure@sunvalley.com Guided biking led by Pete Lane’s outdoor adventure specialists All guided and instruction tours receive a 25% discount off bike rentals from Pete Lane’s bike shop.
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Biking | Guided / Outdoor Adventure Center at Pete Lane’s Baldy Downhill Guide Starting at $275 Corral Creek MTB Ride Starting at $175 Wheels & Wine Guided Bike Tours A leisurely one-hour historical bike tour of Sun Valley Resort, followed by a wine tasting. The cost is $70 per person – includes bike, helmet, an appetizer plate, and a pour of both red and white wines. Tours leave daily from Pete Lane’s at 1pm, 2pm, 3pm. Four people minimum per tour. Corral Creek/ Trail Creek
A fun and rolling singletrack ride with plenty of variation for riders of all ability levels to enjoy. Light technical areas, mild climbing and descending.
White Clouds
Perfect for the rider looking to hone their climbing and switchback skills. Up to 2 hours.
Baldy Downhill
Moderate – Advanced. Take a lift to the top of Baldy at 9150’ and descend the flow trails to the base of River Run. 14
Biking | Trails Area
Trailhead
Difficulty
Trails
Bald Mountain
River Run Plaza
Moderate – Strenuous
34 miles / system
Sun Valley White Clouds
Lodge & Clubhouse
Easy – Moderate
5 miles / system
Wood River Bike Path
Throughout SV, Ketchum
Easy – Moderate
SV, Ketchum, Hailey, Bellevue
Pete Lane’s River Run | 208.622.6124 Pete Lane’s Outdoor Adventure Center | 208.622.2281 http://trailink.org / Ketchum Ranger Station | Sun Valley Road Guest Center | 208.622.2135 15
Bowling | Game Room 208.622.2191 | Mon – Fri / 3pm – 10pm & Sat – Sun / 11am – 10pm. Information on children’s parties or private events | 208.622.2135 $40 – $60 per hour, per lane / includes shoes / up to six people per lane The 6-lane bowling alley and game room are located in the lower level of the Sun Valley Lodge.
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Catering | Banquets Catering & Special Events | 208.622.2020 Sun Valley organizes special events and provides catering for a wide range of occasions. The catering department offers special meeting arrangements, menu planning, audio/visual, wedding coordination, wine selections, entertainment, room gifts, and assistance with group recreational activities.
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Children’s Birthday Packages Guest Center | 208.622.2135 Custom packages can include bowling and/or ice skating with pizza, cupcakes, music and more! Organized by a personal party planner.
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Child Care | Playschool – Summer Camp Playschool Camp
Available to guests, locals and employees | June 3 – September 6
Hours
9am – 4pm | Early drop-off (8am) and late pick-up (5pm) / additional charge
Ages
18 months – 5 years old
Reservations
Required
Location
Sun Valley Village, behind post office
Activities
ice skating, swimming, tennis, paddle boating, biking, gondola rides, crafts, putt-putt golfing, field games, wagon rides, picnics, bowling, river exploration, nature walks
Babysitting
Day and evening (by reservation) services available – only through Concierge
Playschool | 208.622.2288 | playschool@sunvalley.com Guest Center | 208.622.2135 Concierge | 208.622.2097 19
Child Care | Playschool – Summer Camp Type
18-30 months
2.5 – 5 Years
Half Day | 9am – 1pm
$105
$85
Full Day | 9am – 4pm
$135
$115
Weekly
$620
$525
Lunch
$10
$10
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Child Care | Sun Valley Adventure Camp Hours
Monday – Friday / 9am – 5pm
June 3 – August 30 / closed July 4 – and July 8-12
Age
6 – 10 years old
Local discounts / call: 208. 622.2133
Reservations
Reservations and walk-ins welcome
Location
Sun Valley Village, behind the Brass Ranch
Activities
ice skating, swimming, tennis, paddle boating, biking, horseback riding, gondola rides, crafts, putt-putt golfing, field games, wagon rides, picnics, bowling, hiking, river exploration
Type
Full-Day / 6 – 10 years old
Bike Rental
Lunch
Daily Drop-in Rate
$110
$12
$12
Cancellation Fee
$25
XX
XX
Adventure Camp | 208.622.2133 | svadventurecamp@sunvalley.com Guest Center | 208.622.2135 21
Dining | Sun Valley Lodge Gretchen’s Named after Olympian, Gretchen Fraser, the restaurant features innovative American cuisine in a relaxed atmosphere. Outdoor seating available overlooking the ice rink. Reservations are accepted for dinner. 208.622.2144 | Open Daily | Breakfast / 7am – 11am | Lunch / 11am – 5pm | Dinner / 5pm – 9pm Duchin Lounge Full bar and light fare menu. Outdoor seating overlooking ice rink. Weekend live entertainment | Check DOU or www.sunvalley.com/things-to-do/events-calendar 208.622.2145 | Open Daily / Sun – Thurs / noon – 11pm | Fri – Sat / noon – midnight (bar menu until 11:30pm)
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Dining | Sun Valley Lodge Poolside Café & Bar Casual dining with light fare, full bar and beverage service. Located between the fitness facility and Spa. 208.622.2823 | Open Daily / 11:30am – 8pm Bowling Alley Café & Bar Fun and family-friendly atmosphere with small bites and snacks. 208.622.2191 | Open Daily | Mon – Fri / 3pm – 9pm | Sat – Sun / 11am – 9pm
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Dining | Sun Valley Village The Ram Fine cuisine featuring Sun Valley classics in a cozy, traditional Alpine setting. Reservations recommended. Outdoor dining on the Inn Terrace overlooking the Duck Pond. Completely remodeled in December 2017. Live entertainment—check DOU for updates. 208.622.2225 | Reservations / 208.622.2800 | Open Daily / 5:00pm – 9:00pm The Ram Bar Bar Menu served 5pm – 10pm | Live entertainment—check DOU for updates. Completely remodeled in December 2017. 208.622.2266 | Daily / 4pm – 10pm
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Dining | Sun Valley Village Konditorei Austrian patisserie and restaurant in a bright setting. Serving house-made pastries, a full breakfast and lunch menu, locally roasted organic and fair-trade coffee, smoothies, build-your-own Bloody Mary’s, mimosas, beer, wine and crafted cocktails. Dinner offered on Friday nights from June 29 – August 31. 208.622.2235 | Hours / Mon – Sat / 7am – 6pm | Sunday (brunch) / 7am – 6pm | 3 Star Certified Green Restaurant Village Station Family-friendly, full-service restaurant offering pizza, pasta, and salads. Family take-out menu. Twelve craft beers and wine on tap. 208.622.2143 | Daily Hours / 11:30am – 10pm | Happy Hour / 3pm – 5pm
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Dining | Sun Valley Village Short Line Deli Take-out deli with freshly prepared cold sandwiches, wraps, and salads. Grab-n-go gourmet dips and spreads, imported and domestic cheeses, salami, specialty crackers, wine, craft beer, liquor, coldpressed juice, kombucha, and an array of sundries and snacks for your healthy and active lifestyle. 208.622.2060 | Daily Hours / 11am – 9pm a la Mode Old-fashioned ice cream parlor featuring extensive menu of delicious ice creams, milkshakes, sundaes, smoothies, popsicles, ice cream sandwiches, specialty sodas and fresh lemonade. 208.622.2243 | Daily Hours / noon – 10pm
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Dining | Mountain Both of these locations are only available via lift, hiking or biking! Lift tickets are available at the River Run ticket desk or Guest Center in the Sun Valley Village. The Roundhouse Iconic restaurant and bar located mid-mountain on Baldy. Casual lunch atmosphere featuring grill, salads, sandwiches and light entrées. Dining and bar inside with seating on the deck with spectacular views. 208.622.2012 | Daily Hours / food / 11am – 3pm | bar / 11am – 4pm / June 21 – Sept. 8 Lookout Day Lodge Located at top of Baldy. Open for beverage vending machines and restrooms only. Open Daily / 9am – 4pm River Run Day Lodge Sandwiches, salads, coffee, espresso, smoothies and full bar. 208.622.6145 | Open Daily / 9am – 5pm | June 21 – Sept. 8
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Dining | Other Locations Sun Valley Club Located one mile east of Sun Valley Village on Trail Creek Rd (location of golf pro shop in summer). A locals’ favorite for lunch, with spectacular views of Trail Creek Golf Course and Bald Mountain. Inside and outside seating on terrace. Large screen televisions and full bar service. Open to public. 208.622.2919 | Daily Hours / 11am – 5pm (lunch / 11am – 3pm bar menu / 11am – 5pm) Elkhorn Grille Located in Elkhorn Village, past Carol’s Dollar Mountain Lodge, with a relaxed dining atmosphere for lunch and drinks. Open to the public. Monday Burger Night / 5:30pm – 9pm | Thursday Prime Rib Special / 5:30pm – 9pm 208.622.2820 | Daily Hours / 11:30am – 5pm (food)
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Events | Pavilion & River Run June 24
Michael Franti and Spearhead/Ziggy Marley
River Run
June 25
Three Dog Night
Pavilion
June 29
Granger Smith featuring Earl Dibbles, Jr./McKenna Faith
Pavilion
July 2
Killer Queen
Pavilion
July 5 & 7
Ballet Sun Valley
Pavilion
July 17
Will You Still Love Me Tomorrow
Pavilion
July 24
Nathaniel Ratliff and the Night Sweats
River Run
July 29-Aug. 22
Sun Valley Music Festival
Pavilion
Aug. 5
Jackson Browne
River Run
Aug. 17
Concert for Cancer Research – Steve Augeri
Pavilion
Sept. 1
Ryan Bingham with special guest The Social Animals
Pavilion
Tickets | Guest Center | 208.622.2135 or www.sunvalley.ticketfly.com (unless otherwise noted)
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Events | Mountain June 21
Gondola Opens | Lift-Serve Mountain Bike / front side
June 21-23
Outerbike
June 29; July 6,20,27; Aug. 3,10,17,31; Sept. 7
Yoga on the Mountain
July 14, 28; Aug. 11
Lookout Yoga on Bald Mountain
Aug. 24
Discrete Cirque Series Mountain Running Race
Sept. 7
Full Tilt Enduro
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Events | Community
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June – August
Ketch’em Alive Tuesday Night Concert Series
July 1 – 4
Hailey Days of the Old West Celebration
July 12-14
Ketchum Arts Festival
July 18-20
Sun Valley Center for the Arts Wine Auction
July 20 - 23
Sun Valley Writers’ Conference
Aug 9 - 11
Sun Valley Center for the Arts & Crafts Festival
Aug 14 - 17
Killebrew-Thompson Golf Tournament
Aug. 29 – Sept. 1
Rebecca’s Private Idaho Gravel Ride
Aug 30 – Sept. 2
Wagon Days Festival & Parade
FAQ | Sun Valley Facts •
Sun Valley was established as the first destination ski resort in North America in 1936.
•
The world’s first chairlift was introduced at Sun Valley Resort in 1936.
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Sun Valley Lodge, constructed in 1936, underwent a major renovation and reopened in June 2015. The Lodge has refurbished guest rooms, public spaces and a new 20,000 sq. ft. Spa and fitness center.
•
Sun Valley Inn opened in 1937 as the Challenger Inn. The first phase of the remodel was completed in Dec. 2017. The completion of the remodel will be Jan. 2018.
•
The Roundhouse / opened in 1939
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Carol’s Dollar Lodge opened in 2006. The Sun Valley Pavilion and Sun Valley Clubhouse opened in 2008.
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Skiing / Over 2,000 skiable acres on both mountains and 3,400 vertical feet; Baldy’s longest ski run is 3 miles long!
•
Sun / annual average of 250 days
•
Olympians / more than 20 live in the community and are closely associated with Sun Valley.
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Golf / Three Championship golf courses with 45 holes of golf
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The wilderness surrounding Sun Valley is the largest wilderness area in the lower 48 states.
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Year-round destination / Sun Valley was originally created as a destination ski resort – it’s also known for world-class fly-fishing, golfing, mountain biking, and the year-round outdoor ice rink (attracting world-class athletes for the Sun Valley on Ice shows each year)!
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Fitness Centers | Pools FREE for all Sun Valley Resort Guests 3 heated swimming pools / 2 Jacuzzis / 1 sauna / 2 fitness facilities Adult supervision required for children under 13 years old / No lifeguard on duty Sun Valley Lodge Pool / Jacuzzi / Fitness Facility | 208.622.2139 | Daily Hours / 7am – 10pm Location | Adjacent to Lodge and Spa. Lockers available. Sun Valley Inn Pool / Fitness Facility | 208.622.2259 | Daily Hours / 7am – 10pm Location | Ask front desk. Lockers available. Olympic Pool (summer only) Jacuzzi / Sauna / Kids Splash Park | 208.622.2130 | Daily Hours / 8am – 7pm | summer only Location | Across from Inn parking lot, next to tennis courts. No lockers.
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Fun Pass | Summer Guests can enjoy six (6) of the eight (8) activities – at their own pace! $69 per person + tax | Available for purchase at Sun Valley Guest Center and River Run Ticket Office | 208.622.2135 | Valid | June 21 – Sept. 8, 2019
Activities Include: Ice Skating | one session + skate rental Bowling | ½-hour + shoe rental Lake Rentals | 1-hour rental for Sun Valley Lake Gondola Ride | 1 lift ticket up Bald Mountain Spider Jump | one session a la Mode | single scoop of ice cream Putting | one round on the Sawtooth Putting Course Bike Rental | one ½-day bike rental / bike path-cruiser
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Gift Cards Sun Valley Gift Cards | Locations to Purchase Sun Valley Village
Guest Center and all Sun Valley-owned retail stores
River Run Day Lodge
Ticket counter and retail stores
Sun Valley Clubhouse
Pro Shop
Online
www.sunvalley.com > eStore > gift cards
Sun Valley gift cards may be purchased and redeemed at gift shops, retail stores, recreational activities, Lodge or Inn charges, restaurant or concert (sold through Sun Valley Ticketfly).
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Golf Sun Valley Clubhouse Pro Shop 208.622.2251 | Open Daily | dawn to dusk | golf@sunvalley.com Elkhorn Golf Club Pro Shop 208.622.2271 | Pro Shop | Locker Rooms | Club Storage | Club Rental | 25-acre Practice Facility Private Lessons & Clinics | PGA Professionals | Lunch | Bar | Snack Bar
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Golf Sun Valley Clubhouse
Trail Creek Road / 1 mile east of Sun Valley Village
Elkhorn Golf Club
Elkhorn Village / 1 mile south of Sun Valley Village
Trail Creek Golf Course
18-holes / 6,968 yds. / Par 72 / Designed by Trent Jones, Jr.
White Clouds Golf Course
9-holes / 3,600 yds. / Alpine Links-style course / Designed by Donald Knott
Elkhorn Golf Course
18-holes / 7,214 yds. /Par 72 / Designed by both Robert Trent Jones, Jr. & Sr. / Semi-private
Sawtooth Putting Course
18-holes / 52,000 sq. ft. / Putters provided
Virtual Golf / Daily 10am – 6pm
Selection of world-class championship golf courses / Simulator provides swing data / max of 4 golfers at time
Tee Times | Sun Valley Guests
Advance tee times with confirmation or recreation card #
Tee Times | Non-Guest / Public
Reserve 14-days in advance
Season / May – October (weather-dependent) | Reservations / June 7 – Sept. 23 / 7:30 am – 7:30 pm Reservations after Sept 23 / Dawn to Dusk / Call for details
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Golf | Green Fees | Trail Creek Trail Creek Course Green Fees
Peak | June 7 – Sept 23
Value | Opening – June 6 & Sept 24 – EOS
18-holes | Guest
$159
$85
18-holes | Non-Guest / Public
$179
$95
18-holes | Junior / 15 & under
$79
$59
18-holes | Twilight / after 2pm
$110
/
9-holes | Guest
$89
$49
9-holes | Non-Guest / Public
$99
$59
9-holes | Junior / 15 & under
$49
$39
Groups | 16 or more players
$159 (18-holes only)
Carts are mandatory and included in Green Fee Lodging & Golf Packages are available! Call 800.786.8259 38
Golf | Green Fees | White Clouds White Clouds Course Green Fees
Peak | June 7 – Sept 23
Value | Opening – June 6 & Sept 24 – EOS
9-holes
$69
$45
18-holes
$99
NA
Carts are mandatory and included in Green Fee | Lodging & Golf Packages are available! Call 800.786.8259
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Golf | Green Fees | Elkhorn Elkhorn | Peak Season | June 15 – Sept 2 Green Fees
18 holes
9 holes
Public
$189
$99
Hotel Guest
$169
$99
SVEA
$175
$89
Twilight – after 4pm
$115
N/A
Member / Guest (accompanied)
$115
$65
Member / Guest (unaccompanied)
$189
$119
Family Guest
$89
$55
Junior / 15 & under
$89
$59
Group / 16 + players
$169
N/A
Elkhorn Pro Shop | Elkhorn is a semi-private golf course | Open Daily / 9am – 5pm | 208.622.2271 Collars are required. No cut-offs or denim allowed. Value season includes carts and access to warm-up range.
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Golf | Green Fees | Elkhorn Elkhorn | Value Season | Opening – June 14 & Sept 3 – End of Season
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Green Fees
18 holes
9 holes
Public
$105
$60
Hotel Guest
$95
$50
SVEA
$95
$50
Sun Valley Pass holder & 3 Guests
$79
N/A
Member / Guest (accompanied)
$80
$50
Member / Guest (unaccompanied)
$105
$65
Family Guest
$70
$45
Junior / 15 & under
$59
$45
Group / 16 + players
$95
N/A
Golf | Sun Valley Passes Medalist Pass
$3,950
Added value with season locker rental, individual daily range use & use of virtual golf simulator during the season. Unrestricted play during golf season. Adult can bring five (5) guests at no charge. Accompanied Junior access (15 & under) during season. Guest access is one-to-one basis, must be accompanied by pass holder. Peak season green fees for playing companions. Maximum of three per round will be discounted to a guest rate of $99. Honors Pass
$2,950
Unrestricted play during golf season. Pass holder can bring two (2) Adult guests at no charge. Accompanied Junior guest access (15 & under) during the season. Access is one-to-one basis and must be accompanied by pass holder. Peak season green fees for playing companions. Maximum of three per round will be discounted to a guest rate of $99. White Hot Combo Pass
$2,200
Unrestricted play during Value (opening to June 23 & Sept 11 to closing day) golf seasons. Pass entitles holder to accompanied Junior guest access (15 & under) during the value season. Access is on a one-to-one basis and must be accompanied by pass holder. Unlimited play during the 2018 season on the White Clouds course. Peak season green fees for Trail Creek course will be discounted to $99 rate.
Individual pass holder receives a 15% discount on store merchandise, free club storage, cart rental and discount on range use. 42
Golf | Sun Valley Passes Young Exec Pass
$1,950
Play is restricted, but unlimited during the season for individuals over 29 years old. Play is restricted until noon on the Trail Creek course. Play is unrestricted and unlimited on White Clouds throughout season. Peak season green fees for playing companions; maximum of three per round will be discounted at a guest rate of $99 per player. White Clouds Pass
$1,450
Unlimited play during the 2018 season on the White Clouds course. Peak season green fees for Trail Creek course will be discounted to $99 rate. Junior Blaine County Student Pass
$500
Pass entitles the students of Blaine County to play after noon each day. Must be a registered student during the 2017 – 18 school year to be eligible for the 2018 summer season, including graduating seniors. Students must possess a valid driver’s license to rent and/or drive golf carts. The fee for a non-playing driver is $30 for 18 holes and $15 for 9 holes. Triple Play Pass
$399
Pass includes two rounds of golf on each of the three courses after 2pm. Only available for purchase before June 15.
Individual pass holder receives a 15% discount on store merchandise, free club storage, cart rental and discount on range use. 43
Golf | Instruction / Driving Range / Putting Course Private Instruction / by appointment / clinics available upon request One person
30-minutes
$70
One person
60-minutes
$120
Two people
60-minutes
$150
Sawtooth Practice Green and Driving Range Adults
$8/peak | $5/ value
Children / 12 & under
$4/peak | $3/ value
Small Bucket
$5
Large Bucket
$10
Virtual Golf | open 10:00 am – 3:00 pm $30/person | 1st hour
$20/person | 2nd hour
$10/person | 3rd hour
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Gondola Lift Tickets | Biking & Hiking Biking / Full Day
Hiking, Sightseeing / Single Ride
Adult / 13-64
$45
Adult / 13-64
$29
Youth / 3 – 12 years old
$32
Youth / 3 – 12 years old
$21
Senior / 65 years old +
$32
Senior / 65 years old +
$21
Summer Season Pass | Adult / $399 | Youth (19 & under) / $269 | Blaine County Student / $199
888.490.5950 | Lifts open / 9am – 4pm | June 21 – September 9 | Group Rates Available Children 2 years old & younger = free
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Guest Center 208.622.2135 | Restaurant Reservations / 208.622.2800 Sun Valley Village, across from Pete Lane’s | Daily Hours / 9am – 6pm The Guest Center is a prime source for resort information, activities, and events. Reserve activities at the resort – bowling, gun club, kids’ programs, etc. Concert tickets, ice show tickets, season passes, gift cards – the Guest Center sells all of these tickets Reservations – Ice Shows, Restaurants (The Ram, The Roundhouse) Purchase or pick up Sun Valley Fun Passes. Brochures / Mountain & Trail maps / Area maps / General Information
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Gun Club Early/Late Season | Opening – June 28, 2019 and Sept. 3 - EOS Peak Season – June 29, 2019 – Sept. 2, 2019 Private event shoots (team building, wedding parties, friends, families) available upon request. svgunclub@sunvalley.com | 208.622.2111 | Open Daily / 9 am – 5 pm Professional staff—Sun Valley’s experienced instructors are certified by the National Sporting Clays Association (NSCA). Variety of Experiences—trap, skeet, five-stand, and sporting clays with something to challenge shooters of every level.
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Gun Club Service
Early – Late
Peak
Trap, Skeet, Sporting Clays or 5 Stand Package / Includes guns, ammo, attendant and targets (25)
$55
$65
Trap, Skeet, Sporting Clays or 5 Stand / Targets only (25)
$23
$33
Private Instructions – 1 Hour – Max 5 per session plus range fees
$60
$65
Single Membership
$175
$175
Family Membership
$250
$250
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Hiking | Guided / Outdoor Adventure Center at Pete Lane’s Proctor Mountain
Moderate – advanced / Enjoy aspen groves, old Basque sheepherder engravings and views of first chairlift in the world | 2-hours / $100 = 1-2 people / $20 each additional person.
Baldy Blast Climb
Advanced – Strenuous / Uphill hiking with an elevation gain of 3,000’. End the hike with lunch at The Roundhouse (not included in price). Catch the gondola down to River Run | 4-hours / $200 = 1-2 people / $20 each additional person.
The Roundhouse
Moderate / Gondola ride to The Roundhouse, then hike to Bald Mountain peak at 9,150’. End the hike with lunch at The Roundhouse (not included in price). Hike back down or take the Christmas lift and/or gondola back to River Run | 2-hours / $100 = 1-2 people / $20 each additional person. Price does not include lift ticket.
Custom Hike
Design your own hike with Sun Valley specialists.
208.622.2281 | outdooradventure@sunvalley.com Guided hiking led by the Pete Lane’s outdoor adventure specialists | Gratuities not included in price.
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Hiking | Trails Area
Trailhead
Difficulty
Trails
Bald Mountain
River Run Plaza
Moderate – Strenuous
34 miles / system
Sun Valley White Clouds
Lodge & Clubhouse
Easy – Moderate
5 miles / system
Proctor Mountain
Hemingway Memorial
Moderate
4-mile loop
Wood River Bike Path
Throughout SV, Ketchum
Easy – Moderate
SV, Ketchum, Hailey, Bellevue
Pete Lane’s River Run | 208.622.6124 Pete Lane’s Outdoor Adventure Center 208.622.2281 http://trailink.org / Ketchum Ranger Station | Sun Valley Road Guest Center | 208.622.2135
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Ice Skating Type
Rates
Adult / 13 + years old
$12
Child / 12 & under
$10
Child / 5 & under (with paying Adult)
Free
Skate Rental / figure & hockey skates available
$6
Outdoor Ice Rink Skate House | 208.622.2194 | skatingcenter@sunvalley.com Daily Hours / 11am – 7pm | Sun Valley Ice Rink, behind the Sun Valley Lodge Full-service pro shop | Skate rentals | Group & Private Lessons Summer Skating School | 208.622.2193
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Lake | Paddle Boating, Volleyball, Kayaking, Fishing 208.622.2135 | Daily Hours / 9am – 5pm / Last boat rental at 4pm / June 15 – Labor Day Sun Valley Lake – a short walk from the Sun Valley Village towards Dollar Mountain, across from Atelier Condos. Activities at Sun Valley Lake | paddle boating, volleyball, kayaking, fishing
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Lodging 208.622.2151 / 800.786.8259 | www.sunvalley.com Reservations | 8:00am – 9:00pm Sun Valley Resort lodging includes hotel rooms, condominiums, cottages & townhomes. Guests may check in 24 hours a day Walk-ins (Guests without reservations) are welcome Sun Valley Lodge Location | Sun Valley Village | 1 Sun Valley Rd. (1st right after the Sun Valley Rd/Dollar stoplight) Front Desk | 208.622.2001 Sun Valley Inn Location | Sun Valley Village | 1 Sun Valley Rd. (right after the “Sun Valley Inn” sign) Front Desk | 208.622.2211 Condominiums / Cottages / Townhomes Check-in | Sun Valley Lodge or Sun Valley Inn Sun Valley Resort Group Sales Groups & Conventions | 800.322.3432
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Lodging Amenities | Services Business Centers (Check DOU for current hours) Business centers are conveniently located in the Lodge and Inn and are provided as an exclusive amenity for our lodging Guests. Services include – computer use, printing, faxing, copying and ATM. Additional services are available through Concierge or Front Desk. Lodge Location | Next to Bell Service desk in Lobby. Inn Location | Front Desk Concierge Services | 800.622.2097 | Daily / 8am – 10pm Concierge is happy to assist resort guests with any arrangements they may need—including restaurant reservations, transportation, car rentals, concert tickets, babysitting services, spa and salon appointments, floral. Hotel Dining / Bars Sun Valley Lodge / Gretchen’s, Duchin Lounge, Poolside Café & Bar, Bowling Alley Café Sun Valley Inn / The Ram, The Ram Bar. All hotel restaurants and bars are open to the public. Pool / Fitness Center Sun Valley Resort has three pools and two fitness centers. Room Service | 208.622.2202 Sun Valley Lodge | Daily / 7am – 10pm Sun Valley Inn | Daily / breakfast / 7am – 10am | lunch & dinner / 11:30 am – 9pm 54
Lost & Found Lost & Found Locations Central / Laundry Building
Laundry Building located across from the Village on Sun Valley Rd.
River Run Day Lodge
Found items held at Ticket desk for 24-hours; Unclaimed items taken to Central within a few days.
On-Mountain Lodges / Trails
Found items taken to River Run Lodge; Unclaimed items taken to Central within a few days.
Lost & Found Hotline | 208.622.2292 Please leave a detailed message with a description of the item, Guest’s full name and contact information Urgent/Emergency concerns (ONLY) / Security / 208.720.0157 Valuable item/s that may have been stolen, please contact police.
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Movies | Opera House Ticket Prices Adults
$9
Seniors / 60+
$6.75
Children / 12 & under
$6.75
208.622.2244 | Located in Sun Valley Village | Full concession stand Two evening show times and one daily matinee
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Real Estate Wally Huffman
208.720.1112
wallyhuffman@sunvalley.com
Mark Thoreson
208.720.1922
mthoreson@sunvalley.com
Jasmin Wahlgren
208.622.2105
jwahlgren@sunvalley.com
Sun Valley Real Estate & Development | 208.720.1922 | info@whitecloudsresidences.com White Clouds is an exclusive residential neighborhood in Sun Valley, overlooking the White Clouds nine of the Sun Valley golf course, and being surrounded by open space. Offices located in Sun Valley Clubhouse.
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Restrooms On Mountain
Lookout Lodge; The Roundhouse
Base of Mountain
River Run Day Lodge (2nd floor); Pete Lane’s/Brass Ranch River Run building
Sun Valley Village
Konditorei; Sun Valley Lodge; Sun Valley Inn
Golf Course
Sun Valley Clubhouse
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Shopping | Sun Valley Retail Brass Ranch Current fashions for men and women, including lifestyle, skiwear, and outerwear. Unique accessories, gifts, home décor, jewelry, and shoes. Sun Valley Village
9:00am – 7:30pm
208.622.2021
River Run Plaza
9:00am – 5:00pm
208.622.6146
Pete Lane’s Mountain Sports Outdoor clothing for the entire family – hike, bike, water sports, yoga and mountain lifestyle gear. Gifts & Games!
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Sun Valley Village
9:00am – 7:30pm
208.622.2276
River Run Plaza
9:00am – 5:00pm
208.622.6123
Shopping | Sun Valley Retail Sun Valley Signatures & Gifts Sun Valley logoed-apparel, greeting cards, sundries, fine gifts, unique jewelry, and souvenirs. Sun Valley Village
9:00am – 7:30pm
208.622.2206
Sun Valley Lodge
8:00am – 9:00pm
208.622.2063
Ice Skate Shop Skater designer dresses, skates and gifts. Sun Valley Outdoor Ice Rink
9:00am – 8:00pm
208.622.2196
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Shopping | Other Retail Towne & Parke Fine Jewelry Full-service jewelry store featuring large selection of ‘sun’ jewelry & Waterford crystal. Repairs. Sun Valley Village
Open Daily
208.622.2489
Panache Women’s high-end fashions from European & American designers. Variety of cashmere. Sun Valley Village
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Open Daily
208.622.4228
Shopping | Other Retail Chocolate Foundry Old fashioned candy store with handmade chocolates and sweets. Watch candy making while you shop! Sun Valley Village
11:00pm – 9:00pm
208.622.2147
The Toy Store Friendly & fun with everything from the ‘classics’ to the ‘newest thing’ in toys. Since 1978. Sun Valley Village
Open Daily
208.622.5966
Sun Valley Tennis Shop Clothing, gifts, rackets, balls—everything you need to hit the courts. Equipment rental available Sun Valley Tennis Shop
8:00am – 8:00pm / peak
208.622.2256
Sun Valley Tennis Shop
9:00am – 5:00pm / early-late
208.622.2256
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Shopping | Other Retail Golf Pro Shops Clothing, clubs, gifts, shoes, balls. Equipment rental available. Sun Valley Clubhouse
8:00am – 6:00pm
208.622.2251
Elkhorn Clubhouse
9:00am – 5:00pm
208.622.2271
SQN Sport Offering luxurious women’s active wear made in the USA. Sun Valley Village
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Open Daily
208.726.0499
The Spa at Sun Valley The 20,000 square foot Spa at Sun Valley offers a full range of deluxe services Daily Hours | Spa / 8am – 8pm | Salon / 9am – 6pm | 208.622.2160 Appointments Recommended | Walk-ins Welcome Location | Adjacent to the Sun Valley Lodge Amenities Sauna, steam room, year-round outdoor pool, pool café, fitness facility, yoga studio, private lockers, relaxation lounges, couple’s treatment rooms.
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The Spa at Sun Valley Acupuncture
Highly-skilled practitioners address specific needs
Body Treatments
A full-range of wraps, scrubs, relaxation soaks and rituals.
Facials
25 to 80-minute facials
Massages
25 to 80-minute massages
Nails
Manicures, pedicures, gel color, and sculpted gels
Salon
Cuts, color, shampoo, styling, up-dos, highlights, lash/brow tint, waxing, and makeup
Daily Hours | Spa / 8am – 8pm | Salon / 9am – 6pm | 208.622.2160 Location | Adjacent to the Sun Valley Lodge
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The Spa at Sun Valley Bridal Services
A full range of spa services are available for bridal parties, bachelorette groups, newlyweds.
Experience Packages
Luxurious specialty packages available for individuals, couples, and groups.
Kids / Teens
Kids and teens, ages 8 – 16, are welcome to enjoy the Spa services when accompanied by an adult.
Daily Hours | Spa / 9am – 8pm | Salon / 9am – 6pm | 208.622.2160 Location | Adjacent to the Sun Valley Lodge
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Spider Jump Prices Peak Season / July & August
4-minute session
$11
Peak Season / July & August
5-pack punch card
$49
Non-Peak Season / June & September
4-minute session
$9
Non-Peak Season / June & September
5-pack punch card
$39
Year-Round (on Sun Valley property)
Hourly Rental (birthdays, groups)
$259
Outdoor Adventure Center | 208.622.2281 | outdooradventures@sunvalley.com Open Daily | 11am – 4pm | River Run Plaza at base of Baldy The Spider Jump combines Bungee jumping and trampolines. Guests can jump over 20’ into the air and perform gravity-defying maneuvers—like flips and somersaults. A comfortable harness and multiple Bungee cords are attached to 24’ poles on both sides, allowing Guests to perform gymnastic feats. Great family fun for participants of all ages. Four people can jump independently at the same time. Private parties can be arranged before 3:00pm. by advanced reservations.
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Stables | Horseback Riding / Wagon Rides Prices
Rates | Early – Late
Rates | Peak
Trail Ride
1-hour
$55/person
$65/person
Wagon Ride
1-hour
$29/person
$35/person | kids under 6 are free
Private Instruction
1-hour
$75
$85
Group instruction
1-hour
$35
$45
Sun Valley Stables | 208.622.2887 | svstables@sunvalley.com Early-Late / Opening-June 28 and Sept. 3 - EOS | Peak / June 29 - Sept. 2, 2019 Daily Ride Times / 9am / 11am / 1pm / 2:30pm / 4pm Located on Sun Valley Road, between Ketchum and Sun Valley Resort Guided trail rides on Dollar Mountain. Minimum age is 8 years old and minimum height is 52” The upper weight limit is 250 lb. Sun Valley Sports requires the use of helmets for riders under 18 years old. Provided at the stables. Children ages 8 – 17 must be accompanied by an adult. Please arrive at stable at least 20 minutes prior to ride. Children 6 & under are free on wagon rides.
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Sun Valley on Ice | Tickets Buffet + Show / Peak Shows
Buffet + Show / Regular Shows
Grandstand (show only)
Adult
$185
Adult
$135
Adult
$49 – $99
Child
$119
Child
$99
Child
$29 – $59
Guest Center | 208.622.2135 | www.sunvalley.ticketfly.com Sun Valley Outdoor Ice Rink | Length of show is approximately 70 minutes | Show at dusk
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Sun Valley on Ice | Schedule Headliners July 4
Alysa Liu / Ryan Bradley
July 20
Madison Hubbell & Zach Donohue
July 27
Jason Brown
August 3
Ashley Wagner
August 10
Nathan Chen
August 24
Jeremy Abbott
August 31
Ashley Cain 7 Timothy LeDuc
Olympic medalists, National Champions, World Championship medalists
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Tennis Center Court Rental
Rates | Early – Late
Rates | Peak
Member / Hotel Guest
Complimentary
$15
Public
$30
$30
Court rental with ball machine
$50
$50
Private Lessons 1-hour
$99 - $165
Tennis Season Membership
Rates| Early – Late
Rates | Peak
Single Adult
$200
$200
Single Junior
$75
$75
Family
$350
$350
Sun Valley Tennis Center| 208.622.2156 | Daily Hours / 8am – 8pm Located across from Sun Valley Inn parking lot |Open to the public | full-service pro shop 15 tennis courts | 2 pickleball courts | ball machine | group & private lessons Tennis camp for adults and children, operating mid-July to mid-August. Call Sun Valley Tennis Center for details. Guest Center | 208.622.2135 71
Transportation | Public Mountain Rides | 208.788.7433 | www.mountainrides.org Mountain Rides provides daily FREE transportation for guests, visitors and employees from Sun Valley Resort to mountain base areas, Ketchum, Sun Valley, and Elkhorn. Bike racks are provided on buses. Printed schedules are available on the buses, Sun Valley Lodge and Inn, Sun Valley retail shops and in the Recreation office. Bus timetables are posted at primary stops along the route.
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Transportation | Public To
From
Times | Schedule (subject to change)
Dollar | Blue Route
7:36am – 10:36pm
:36 after hour
8:06am – 1:06am
:06 after hour
Baldy View Circle Sun Valley Village flag pole Sun Valley / Pete Lanes
:42 & :12 after hour
Arrive Baldy View Circle Warm Springs base area
7:00 am 10:00 pm
Arrive Baldy View Circle
:20 after hour 7:30 am 12:30 am
Arrive Sun Valley Village
:00 after hour
:30 after hour :50 after hour
Mountain Rides | Schedule | To / from mountain areas and Sun Valley Village 208.788.7433 | www.mountainrides.org | FREE |June 22 – September 2, 2019
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Transportation | Public From
To Dollar | Blue Route (and on to Elk Springs)
Baldy View Circle Sun Valley Village flag Pole
Arrive Dollar
Sun Valley / Pete Lanes
Warm Springs Base Area
Times | Schedule (subject to change) 7:20am – 10:20pm
:20 after hour
7:50am – 12:50am
:50 after hour :23 & :53 after hour
Arrive at Sturtevants
:50 after hour 7:42am – 10:42pm
:42 after hour
Arrive at Warm Springs
:58 after hour
Arrive at Warm Springs
:28 after hour
Mountain Rides | Schedule | To / from mountain areas and Sun Valley Village 208.788.7433 | www.mountainrides.org | FREE |June 22 – September 2, 2019
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Wifi •
Network / ‘Sun Valley Resort’ – most public areas have free service
•
Sun Valley Resort Guest Rooms | Sun Valley Meeting Rooms (on request) | Business Centers
•
Sun Valley Lodge | Sun Valley Inn | Sun Valley Spa
•
Sun Valley Day Lodges | River Run, Dollar, Warm Springs, Seattle Ridge, Lookout
•
Restaurants | The Roundhouse, Trail Creek Cabin
•
Sun Valley Lodge 1 Apartments / Wasatch 701-723, Cascade 724-746, Sawtooth 747-769, Sierra Nevada 770-792, White Clouds 801-814, Bitteroot 815-834 Lake Cottages / 1152, 1153, 1154, 1155 Guest Cottages / 152,153, 155
• • •
Sun Valley Village | Konditorei, Pete Lane’s, Aspen Willow (wedding coordinator office), Brass Ranch, Signatures, Guest Center, Opera House, a la Mode, Short Line Deli, Village Station, The Ram, The Ram Bar, Chocolate Foundry
•
Tennis Center
• •
Sun Valley Clubhouse – Dining Room, Pro Shop, White Clouds Real Estate Office (downstairs) Elkhorn Golf Clubhouse
•
Sun Valley Gun Club
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Phone Numbers Bell Service – Lodge
208.622.2122
Movies / Opera House
208.622.2244
Bike Rentals / Repairs / Sales – River Run
208.622.6124
Operator
208.622.4111
Childcare / Playschool
208.622.2288
Outdoor Adventure Center
208.622.2281
Concierge – Lodge
208.622.2097
Guest Center
208.622.2135
Adventure Camp
208.622.2133
Reservations | Hotel
208.622.2151
EMERGENCY
911
Reservations | Restaurant
208.622.2800
Golf / Elkhorn
208.622.2271
Spa / Salon
208.622.2160
Golf / Sun Valley
208.622.2251
Security / Sun Valley
208.720.0157
Gun Club
208.622.2111
Stables
208.622.2391
Ice Rink – Outdoor
208.622.2194
Sun Valley on Ice shows
208.622.2135
Lift Tickets
208.622.6136
Tennis
208.622.2156
Lost & Found Hotline
208.622.2292
Wagon Rides
208.622.2135
Movies / Opera House
208.622.2244
Weather Report
800.635.4150
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