Employee Guidebook We are committed to 100% Guest satisfaction SUMME R 2 0 1 7
Emergency Contacts Emergency Situation / Quick Response - Fire, Medical, Police 911 or 9-911 (dialing from house phone) Non-Emergency Situations / Alarms, Theft, Disturbances Sun Valley Resort Security / 208.720.0157 Lost Children Mountain or base of Mountain / 9am - 4:30pm River Run Ticket Desk / 208.622.6136 Mountain after 4:30pm Security / 208.720.0157 Sun Valley Village Security / 208.720.0157
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When calling for help, be ready to provide / 1. Your name 2. Department or location of emergency 3. Type of emergency 4. Injury or nature of incident 5. Please DO NOT HANG UP 6. Provide report to supervisor or manager This guide may not be reprinted or reproduced, in part or whole, without the written permission of Sun Valley Company. Prices, hours, policies are subject to change without notice. Please check www.sunvalley.com and/or Daily Operations Update (DOU) for latest information.
Dear Sun Valley Team Member, Welcome to our 2017 summer season. We are honored to have you join the Sun Valley team this summer. As a resort team, we are dedicated to 100% guest satisfaction. We strive to make all of our resort guest experiences memorable through behavior that is thoughtful and engaging. Additionally, we strive to keep the resort environment authentic and true to our heritage. Best wishes for a fun, exciting and succesful summer!
Tim Silva Sun Valley Resort Vice President & General Manager
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Search by Topic EMERGENCIES Guest Satisfaction AED Locations ATM Locations / Banks Biking | Trails / Rentals / Repair / Guided Bowling / Game Room Business Center Catering / Banquets Children’s Birthday Packages Child Care | Playschool / Camps Dining / Restaurants Events / Concerts FAQs / Fun Facts Fitness Center / Pools Fun Pass Gift Cards Golf Gondola Rides Guest Center Gun Club / Shooting
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Search by Topic Hiking | Guided / Trails Ice Skating Lake | Paddle Boats / Volleyball Lodging / Hotels Lost & Found Movies / Opera House Outdoor Adventure Center Real Estate Restrooms Room Service Shopping / Retail Spa / Salon Spider Jump Stables / Horseback Riding – Wagon Rides Sun Valley on Ice Tennis Transportation / Public Wi-Fi Telephone Numbers
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100% Guest Satisfaction
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TALK
Say “hello,” “good morning,” and “good evening” to all Guests, whether you’re sitting at your desk or walking to lunch. Ask questions about their day, if they need any assistance, how you can help.
EYE CONTACT
Make eye contact with Guests, especially when speaking with them.
NAME
Use the Guest’s name if you know them, “Welcome back, Ms. Smith”.… Let the Guest know your name by introducing yourself and by wearing your name tag.
SMILE
Smile! Make the Guest feel welcome and appreciated.
100% Guest Satisfaction Addressing Guest Issues with “L.A.S.T.” LISTEN
Listen to the Guest without interrupting. Take notes, if necessary.
APOLOGIZE
Apologize and offer a sincere show of empathy, such as “I’m sorry that happened” or “I understand how you could feel that way.”
SOLVE
Solve the Guest’s issue immediately; seek assistance, if needed, to resolve the situation.
THANK
Thank the Guest for bringing the issue to your attention. Avoid excuses or blame / Provide a solution / Get help from a supervisor, if needed. Share the information with others who can help to create a long-term solution for the future.
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Automated External Defibrillators (AED) Locations AED Locations
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Carol’s Dollar Mountain Lodge
Ski School desk
Clubhouse/Golf Pro Shop
To the right of the restaurant front doors
Elkhorn Golf Clubhouse
Near main front door
Ice Rink
Near southeast entrance
River Run Lodge
Ticket desk
Roundhouse
Near entry
Security Vehicle (on-call)
208.720.0157
Sun Valley Inn
Front desk counter
Sun Valley Lodge
Near front desk counter
Tennis Pro Shop
Office
Trail Creek Cabin
Bar area
ATM Locations | Banks BANK
Sun Valley
Wells Fargo Bank / 208.622.5664 / 9:30am-3:00pm / Sun Valley Village, across from Konditorei
ATM
Sun Valley
River Run Lodge | Sun Valley Clubhouse | Sun Valley Lodge (business center) | Sun Valley Inn (lobby) | Wells Fargo Bank (outside in Village)
BANKS
Ketchum
DL Evans | Idaho Independent Bank | Mountain West | US Bank | Wells Fargo | Zions Bank | Washington Federal
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Biking | Bike Rental Pete Lane’s sells and rents bikes for the entire family Hybrids, city cruisers, cross-country, downhill, road rentals and sale available at River Run or Sun Valley Village Brands | Kona, Giro, Cervelo, Norco Extra equipment available, including strollers, trailers, tag-alongs and accessories Rental Information / All rentals include helmet and bike lock. Instruction available. Multiple day discounts available. Riding Style
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Bicycle Type
1/2-Day
1-Day
2-Day
3-Day
Mountain (lift)
Kona / Norco
N/A
$119
Available only at Bald Mtn. Includes lift ticket.
Mountain
Full Suspension / XC
$39
$49
$94
$135
Mountain
Front Suspension
$22
$32
$61
$88
Road
Cervelo
$49
$59
$113
$163
Road
Hybrid
$22
$32
$61
$88
Biking | Bike Rental Riding Style
Bicycle Type
1/2-Day
1-Day
2-Day
3-Day
Bike Path
Tandem
$39
$49
$94
$135
Bike Path
Comfort
$22
$32
$61
$88
Kids
Big Kids [24”]
$14
$19
$36
$52
Kids
Small Kids
$12
$16
$31
$44
Extras
Trailer
$14
$19
$36
$52
Extras
Tag-along
$14
$19
$36
$52
Extras
Stroller / Jogger
$12
$16
$31
$44
Pete Lane’s | River Run | 9am - 5pm | 208.622.6124 / Sun Valley Village | 9am - 8pm | 208.622.2279
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Biking | Repair / Pete Lane’s Services
Price
Details
The Overhaul
$149.95
Includes superior clean, drivetrain lube, wheel true, gear adjust, brake adjust, tire pressure check, headset adjust, cable & housing replacement, bearing replacement (bearings separate).
The Major
$69.95
Includes superior clean, drivetrain lube, wheel true, gear adjust, brake adjust, tire pressure check, headset adjust.
The Minor
$49.95
Includes drivetrain lube, gear adjust, tire pressure check, headset adjust.
Hydraulic Brake Bleed
$34.95
Cost per brake. Includes replacing brake fluid.
Suspension Service
$49.95
Includes cleaning & new suspension oil.
Suspension Overhaul
$59.95
Includes cleaning, new seals & new suspension oil. Price of seals is separate. Per tire, plus new tube
Flat Tire Repair
$9.95
Headset Adjust
$9.95
Brake Adjust
$9.95
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Per brake
Biking | Repair / Pete Lane’s Services
Price
Details
Derailleur/Gear Adjust
$9.95
Each
Wheel True
$19.95
Per wheel
Tubeless Conversion
$19.95
Not including materials
Hub Adjustment
$9.95
Per hub
Repack Hub
$29.95
Per hub, includes new bearings
Bike Build
$59.95
Basic Labor Rate
$59.95
Basic Pack & Ship
$119.95
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Biking | Guided / Outdoor Adventure Center at Pete Lane’s 208.622.2281 | outdooradventure@sunvalley.com Guided biking led by Pete Lane’s outdoor adventure specialists All guided and instruction tours receive a 25% discount off bike rentals from Pete Lane’s bike shop. Mountain Biking Instruction Number of riders
Time
Rate
1-3 riders
1-2 hours
$150 ($40 each additional rider)
1-3 riders
3-4 hours
$225 ($40 each additional rider)
Custom Guided Mountain Bike Rides Number of riders
Time
Rate
1-2 riders
1 hour
$125 ($40 each additional rider)
1-2 riders
2 hours
$150 ($40 each additional rider)
1-2 riders
3 hours
$175 ($40 each additional rider)
1-2 riders
4 hours
$200 ($40 each additional rider)
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Biking | Guided / Outdoor Adventure Center @ Pete Lane’s Baldy Downhill Guide Number of riders
Time
Rate
1-2 riders
2-4 hours
$275 (includes lift ticket)
Each additional rider / 3 max per guide
2-4 hours
$50 each additional rider
Wheels & Wine Guided Bike Tours A leisurely bike tour through Sun Valley with a wine tasting at the end. A fun, relaxed guided tour provides a narrative insight into the rich history of the area. Cost is $49 per person and includes bike. Reservations may be made at Pete Lane’s in the Village. Corral Creek/Trail Creek
Nice shaded ride for riders looking for beginner single track. Roundtrip can be customized with road for easier terrain. Light technical and climbing. Up to 3 hours.
White Clouds
Beginner trails with gentle climbing, descending and switchbacks. Up to 2 hours.
Baldy Downhill
Moderate-Advanced. Take a lift to the top of Baldy at 9150’ and descend the flow trail to the base of River Run. 14
Biking | Trails Pete Lane’s Outdoor Adventure Center / 208.622.2281 Pete Lane’s River Run / 208.622.6124 | Recreation Office / 208.622.2135 http://trailink.org / Ketchum Ranger Station | Sun Valley Road Area
Trailhead
Difficulty
Trails
Bald Mountain
River Run Plaza
Moderate-Strenuous
34 miles / system
Sun Valley White Clouds
Lodge & Clubhouse
Easy-Moderate
5 miles / system
Wood River Bike Path
Throughout SV, Ketchum
Easy-Moderate
SV, Ketchum, Hailey, Bellevue
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Bowling | Game Room 208.622.2191 | Mon - Fri / 3 - 10pm & Sat - Sun / 11am - 10pm. Information on children’s parties or private events / 208.622.2135 $60 per hour, per lane / includes shoes / up to six people per lane The 6-lane bowling alley and game room are located in the lower level of the Sun Valley Lodge.
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Catering | Banquets Catering & Special Events / 208.622.2020 Sun Valley organizes special events and provides catering for a wide range of occasions. The catering department offers special meeting arrangements, menu planning, audio/visual, wedding coordination, wine selections, entertainment, room gifts, and assistance with group recreational activities.
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Children’s Birthday Packages Guest Center / 208.622.2135 Custom packages can include bowling and/or ice skating with pizza, cupcakes, music and more! Organized by a personal party planner.
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Child Care | Playschool and Babysitting Playschool / 208.622.2288 | playschool@sunvalley.com Guest Center / 208.622.2135 | Concierge / 208.622.2097 Babysitting
Day and evening (by reservation) sevices available - only through Concierge
Playschool Camp
Available to Guests, locals and employees
Hours
Guests / 9am - 4pm | Employees / 8am - 5pm
Ages
12 months - 5 years old
Reservations
Reservations and walk-ins welcome
Location
Sun Valley Village, behind post office
Activities
ice skating / swimming / tennis / paddle boating / biking / gondola rides / crafts / putt-putt golfing / field games / wagon rides / picnics / bowling / river exploration / nature walks
Evening Program
Saturdays - only during ice shows / 6pm - 11pm / $90 + $10 for dinner / advance reservations required / 18 months - 7 years
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Child Care | Playschool and Babysitting Type
Full / 12-24 Months
Full / 2-5 Years
Half / 12-24 Months
Half / 2-5 Years
Weekly / 12-24
Weekly / 2-5
Lunch
Guests
$120
$105
$95
$75
$550
$475
$10
Locals
X
$55
X
X
X
$250
$10
Employees
X
$45
X
X
X
$200
$5
Season Passes Available | 2 - 5 year olds / June 5 August 25 | Locals / $2900 | Employees / $2300
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Child Care | Sun Valley Adventure Camp Adventure Camp | 208.62.2133 Guest Center | 208.622.21.2135 svadventurecamp@sunvalley.com Hours
Monday - Friday / 9am - 4pm
June 5 - Sept. 1 / closed July 10 - 14 Local discounts / call: 208. 622.2133
Age
6 - 10 years old
Reservations
Reservations and walk-ins welcome
Location
Sun Valley Village, behind the Brass Ranch
Activities
ice skating / swimming / tennis / paddle boating / biking / horseback riding / gondola rides / crafts / putt-putt golfing / field games / wagon rides / picnics / bowling / hiking / river exploration
Type
Full-Day / 6 – 10 years old
Bike Rental
Lunch
Weekly Camp
15% Daily Rate with advance payment
$7
$10
Drop-in Daily Rate
$105
$7
$10
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Dining | Sun Valley Lodge Gretchen’s | 208.622.2144 | Open Daily | Breakfast / 7am - 11am Lunch / 11am - 5pm | Dinner / 5pm - 9pm Named after Olympian, Gretchen Fraser, the restaurant features new American cuisine in a relaxed atmosphere. Outdoor seating available overlooking the ice rink. Reservations may be taken for dinner. Breakfast / Lunch / Dinner Duchin Lounge | 208.622.2145 | Open Daily / Sun - Thur / noon - 11pm Fri - Sat / noon - midnight (bar menu until 11:30pm) Full bar and light fare menu. Outdoor seating overlooking ice rink. Weekend live entertainment | Check DOU or www.sunvalley.com/things-to-do/events-calendar Appetizers / Lunch / Dinner
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Dining | Sun Valley Lodge Poolside CafĂŠ & Bar | 208.622.2823 | Open Daily / 11:30am - 9pm Casual dining with light fare, full bar and beverage service. Located between the fitness facility and Spa. Bowling Alley CafĂŠ & Bar | 208.622.2191 | Open Daily / Mon - Fri / 3pm - 10pm Sat - Sun / 11am - 10pm Fun and family-friendly atmosphere with small bites and snacks.
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Dining | Sun Valley Village The Ram | 208.622.2225 | Reservations / 208.622.2800 | Open Daily / 5:30pm - 9:30pm Fine cuisine featuring Sun Valley classics in a cozy, traditional Alpine setting. Reservations recommended. Outdoor dining on the Inn Terrace overlooking the Duck Pond. Live entertainment – check DOU for updates. The Ram Lounge | 208.622.2266 |Sun - Thurs / 4pm - 10pm | Fri - Sat / 4pm - midnight Bar Menu served 5pm - 10pm
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Dining | Sun Valley Village Konditorei | 208.622.2235 | Hours / Mon - Sat / 7am - 5pm | Sunday Brunch / 7am - 5pm Austrian patisserie and restaurant in a bright setting. Serving scratch-made pastries, full breakfast and lunch menu, locally roasted organic and fair trade coffee, smoothies, build-your-own Bloody Marys, mimosas, beer, wine and crafted cocktails. Dinner offered during peak times. Bald Mountain Pizza & Pasta | 208.622.2143 | Daily Hours / 5pm - 10pm Family-friendly, full-service restaurant offering pizza, pasta, and salads. Full take-out menu. Deliveries to Sun Valley Lodge, Sun Valley Inn, Lodge Apartments, Wildflower Condominiums.
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Dining | Sun Valley Village Short Line Deli | 208.622.2060 | Daily Hours / 11am - 9pm Take-out deli with freshly prepared cold sandwiches, wraps, and salads. Grab-n-go gourmet dips and spreads, imported and domestic cheeses, salami, specialty crackers, wine, craft beer, liquor, cold-pressed juice, kombucha, and an array of sundries and snacks for your healthy and active lifestyle. a la Mode | 208.622.2243 | Daily Hours / 12pm - 9pm (closed during shoulder seasons) Old-fashioned ice cream parlor featuring extensive menu of delicious ice creams, milkshakes, sundaes, smoothies, popsicles, ice cream sandwiches, specialty sodas and fresh lemonade. Duck Pond Grill | Front of Sun Valley Inn | Daily Hours / 11am - 2pm An outdoor grill serving burgers, hot dogs, chicken in a casual family atmosphere.
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Dining | Mountain Both of these locations are only available via lift, hiking or biking! Lift tickets are available at the River Run ticket desk or Guest Center in the Sun Valley Village. The Roundhouse |208.622.2012 | Daily Hours / 11am - 3pm / food | 11am - 4pm / bar June 23 - September 10 Historical restaurant and bar located mid-mountain on Baldy. Casual lunch atmosphere featuring grill, salads, sandwiches and light entrĂŠes. Dining and bar inside with seating on the deck with spectacular views of the valley. Lookout Day Lodge | Open Daily / 9am - 4pm Located at top of Baldy. Open for beverage vending machines and restrooms only. River Run Day Lodge | 208.622.6145 | Open Daily / 9am - 5pm | June 23 - September 10 Sandwiches, salads, coffee, espresso, smoothies and full bar.
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Dining | Other Locations Sun Valley Clubhouse | 208.622.2919 | Daily Hours / 11am - 7pm (lunch / 11am - 3pm bar menu / 11am - 5pm) Located one mile east of Sun Valley Village on Trail Creek Rd (location of golf pro shop in summer). A locals’ favorite for lunch, with spectacular views of Trail Creek Golf Course and Bald Mountain. Inside and outside seating on terrace. Large screen televisions and full bar service. Open to public. Lunch | Full-Service Bar | Bar Menu Elkhorn Clubhouse Grille | 208.622.2820 | Daily Hours / 11:30am - 5pm (food) / 11am - 6pm (bar) Located in Elkhorn Village, past Carol’s Dollar Mountain Lodge, it’s a relaxed dining atmosphere for lunch and drinks. Open to public. Lunch | Full Bar Service
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Events | Pavilion & River Run Tickets | Sun Valley Guest Center / 208.622.2135 or www.sunvalley.ticketfly.com (unless otherwise noted) June 30 - July 3
Sun Valley Writers’ Conference
Sun Valley Resort
July 6
British Rock Royalty
Pavilion
July 8
Galactic with Special Guest / Andy Frasco & the U.N.
Pavilion
July 17
Lord Huron
Pavilion
July 20 - 23
Sun Valley Center for the Arts Wine Auction
Sun Valley Resort
July 24 - Aug 17
Sun Valley Summer Symphony Concert Series
Pavilion
July 30
Symphony Gala Concert / Diana Krall
Pavilion
Aug 1
Pink Martini
River Run
Aug 19
Huey Lewis & The News
Pavilion
Aug 22 + 24
Ballet Sun Valley
Pavilion
Aug 31
Eddie Money
Pavilion
Sept 3
Lukas Nelson & Promise of the Real and Jamestown Revival
Pavilion
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Events | Mountain June 23
Gondola Opens
June 29 - July 2
Ride Sun Valley Festival / SCOTT Enduro Cup Races
July 1
Baldy Bike Trails / Lift Serve Open
Aug 21
Great American Solar Eclipse
July 8, 22, 29; Aug 12,19; Sept 2
Yoga on the Mountain
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Events | Community Jun 29 - July 2
Ride Sun Valley Bike Festival
June - August
Ketch’em Alive Tuesday Night Concert Series
July 1 - 4
Hailey Days of the Old West Celebration
July 7 - 9
Ketchum Arts Festival
July 21 - 23
Sun Valley Road Rally
Aug 11 - 13
Sun Valley Center for the Arts & Crafts Festival
Aug 31 - Sept 4
Wagon Days Festival & Parade
Sept 7 - 9
Ernest Hemingway Festival
Sept 2017
Baldy Hill Climb presented by SVSEF
Oct 4 - 8
Trailing of the Sheep Festival
Oct 18 - 22
Sun Valley Jazz Festival
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FAQ | Sun Valley Facts •
Sun Valley was established as the first destination ski resort in North America in 1936.
•
enovated Lodge / The historical Sun Valley Lodge, constructed in 1936, underwent a major R renovation and reopened in June 2015. The Lodge had refurbished guest rooms, public spaces and a new 20,000 sq. ft. Spa and fitness center.
•
The Roundhouse / opened in 1939.
•
Recent Buildings / Carol’s Dollar Lodge opened in 2006. The Sun Valley Pavilion and Clubhouse opened in 2008.
•
Skiing / Over 2,000 skiable acres and 3,400 vertical feet; Baldy’s longest ski run is 3 miles long!
•
Sun / annual average of 250 days
•
Olympians / more than 20 live in the community and are closely associated with Sun Valley.
•
Golf / Three Championship golf courses with 45 holes of golf
•
The wilderness surrounding Sun Valley is the largest wilderness area in the lower 48 states.
•
ear-round destination / Sun Valley was originally created as a destination ski resort – it’s also know for Y world-class fly-fishing, golfing and mountain biking! 32
Fitness Centers | Pools FREE for all Sun Valley Resort Guests 3 heated swimming pools / 2 Jacuzzis / 1 sauna / 2 fitness facilities Adult supervision required for children under 13 years old / No lifeguard on duty Sun Valley Lodge | Pool / Jacuzzi / Poolside CafĂŠ / Fitness Facility | 208.622.2139 | Daily Hours / 7am - 10pm Location | Adjacent to Lodge and Spa. Lockers available. Sun Valley Inn | Pool / Fitness Facility | 208.622.2259 | Daily Hours / 7am - 10pm Location | Ask front desk. Lockers available. Olympic Pool (summer only) | Jacuzzi / Sauna / Kids Splash Park | 208.622.2130 | Daily Hours / 8am - 7pm | summer only Location | Across from Inn parking lot, next to tennis courts. No lockers.
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Fun Pass | Summer Guests can enjoy six (6) of the eight (8) activities – at their own pace! $69 per person + tax | Available for purchase at Sun Valley Guest Center and River Run Ticket Office | 208.622.2135 Valid | June 23 - Sept. 10, 2017 Activities Include: •
Ice Skating | one session + skate rental
•
Bowling | ½-hour + shoe rental
•
Paddleboat | 1-hour rental for Sun Valley Lake
•
Gondola Ride | 1 lift ticket up Bald Mountain
•
Spider Jump | one session
•
a la Mode | single scoop of ice cream
•
Putting | one round on the Sawtooth Putting Course
•
Bike Rental | one ½-day bike rental / bike path-cruiser
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Gift Cards Sun Valley gift cards may be purchased and redeemed at gift shops, retail stores, recreational activities, Lodge or Inn charges, restaurant or concert (sold through Sun Valley Ticketfly). Sun Valley Gift Cards | Locations to Purchase Sun Valley Village
Guest Center and all Sun Valley-owned retail stores
River Run
Ticket counter and retail stores
Sun Valley Clubhouse
Pro Shop
Online
www.sunvalley.com > eStore > gift cards
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Golf Sun Valley Clubhouse Pro Shop / 208.622.2251 / Open Daily | dawn to dusk | golf@sunvalley.com Elkhorn Golf Club Pro Shop / 208.622.2271 Pro Shop | Locker Rooms | Club Storage | Club Rental | 25-acre Practice Facility Private Lessons & Clinics | PGA Professionals | Lunch | Bar | Snack Bar
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Golf Sun Valley Clubhouse
Trail Creek Road / 1 mile east of Sun Valley Village
Elkhorn Golf Club
Elkhorn Village / 1 mile south of Sun Valley Village
Season
April - October / weather-dependent
Reservations | April 30 - Sept 23
7am - 7pm
Reservations | after Sept 23
Dawn to Dusk / call for details
Trail Creek Golf Course
18-holes / 6,968 yds. / Par 72 / Designed by Trent Jones, Jr.
White Clouds Golf Course
9-holes / 3,600 yds. / Alpine Links-style course / Designed by Donald Knott
Elkhorn Golf Course
18-holes / 7,214 yds. /Par 72 / Designed by both Robert Trent Jones, Jr. & Sr. / Semi-private
Sawtooth Putting Course
18-holes / 52,000 sq. ft. / Putters provided
Virtual Golf / Daily 10am - 6pm
Selection of world-class championship golf courses / Simulator provides swing data / max of 4 golfers at time
Tee Times | Sun Valley Guests
Advance tee times with confirmation or recreation card #
Tee Times | Non-Guest / Public
Reserve 14-days in advance
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Golf | Green Fees Carts are mandatory and included in Green Fee Lodging & Golf Packages are available! Call 800.786.8259 Trail Creek Course Green Fees
Peak| June 24 - Sept 10
Value | Opening - June 23 & Sept 11 - close
18-holes | Guest
$155
$79
18-holes | Non-Guest / Public
$175
$89
18-holes | Junior / 15 & under
$79
$49
18-holes | Twilight / after 2pm
$110
/
9-holes | Twilight / after 4pm
$69
/
9-holes | Adult
$89
$59
9-holes | Junior / 15 & under
$49
$39
9-holes | Re-round after 18
$49
$29
Groups | 16 or more players
$155 (18-holes only) 38
Golf | Green Fees Carts are mandatory and included in Green Fee Lodging & Golf Packages are available! Call 800.786.8259 White Clouds Course Green Fees
Peak| June 24 - Sept 10
Value | Opening - June 23 & Sept 11 - close
9-holes
$64
$39
18-holes
$99
$59
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Golf | Green Fees Elkhorn is a semi-private golf course | Elkhorn Pro Shop / Open Daily / 9am - 5pm | 208.622.2271 Collars are required. No cut-offs or denim allowed. Value season includes carts and access to warm-up range. Elkhorn | Peak Season | June 15 - Sept 4 Green Fees
18 holes
9 holes
Public
$189
$99
Hotel Guest
$165
$99
SVEA
$175
$89
Twilight - after 4pm
$110
N/A $65
Member - Guest (accompanied)
$115
Member - Guest (unaccompanied)
$189
$119
Family Guest
$85
$50
Junior / 15 & under
$89
$59
Group / 16 + players
$165
N/A 40
Golf | Green Fees Elkhorn | Value Season | Opening - June 14 & Sept 5 - Oct 30 Green Fees
18 holes
9 holes
Public
$99
$60
Hotel Guest
$90
$50
SVEA
$89
$50
Twilight - after 4pm
N/A
N/A
Member - Guest (accompanied)
$75
$45
Member - Guest (unaccompanied)
$95
$65
Family Guest
$65
$40
Junior / 15 & under
$59
$45
Group / 16 + players
$90
N/A
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Golf | Sun Valley Passes Individual pass holder receives a 15% discount on store merchandise, free club storage, cart rental and discount on range use. Medalist Pass
$3,800
Added value with season locker rental, individual daily range use & use of virtual golf simulator during the season. Unrestricted play during golf season. Adult can bring five (5) guests at no charge. Accompanied Junior access (15 & under) during season. Guest access is one-on-one basis, must be accompanied by pass holder. Peak season green fees for playing companions. Maximum of three per round will be discounted to a guest rate of $99. Honors Pass
$2,750
Unrestricted play during golf season. Pass holder can bring two (2) Adult guests at no charge. Accompanied Junior guest access (15 & under) during the season. Access is one-to-one basis and must be accompanied by pass holder. Peak season green fees for playing companions. Maximum of three per round will be discounted to a guest rate of $99. White Hot Combo Pass
$1,900
Unrestricted play during Value (opening to June 23 & Sept 11 to closing day) golf seasons. Pass entitles holder to accompanied Junior guest access (15 & under) during the value season. Access is on a one-to-one basis and must be accompanied by pass holder. Unlimited play during the 2017 season on the White Clouds course. Peak season green fees for Trail Creek course will be discounted to $99 rate. 42
Golf | Sun Valley Passes Individual pass holder receives a 15% discount on store merchandise, free club storage, cart rental and discount on range use. Young Exec Pass
$1,750
Play is restricted, but unlimited during the season for individuals over 29 years old. Play is restricted until after noon on the Trail Creek course. Play is unrestricted and unlimited on White Clouds throughout season. Peak season green fees for playing companions; maximum of three per round will be discounted at a guest rate of $99 per player. White Clouds Pass
$1,300
Unlimited play during the 2017 season on the White Clouds course. Peak season green fees for Trail Creek course will be discounted to $99 rate. Junior Blaine County Student Pass
$500
Pass entitles the students of Blaine County to play after noon each day. Must be a registered student during the 2016-17 school year to be eligible for the 2017 summer season, including graduating seniors. Students must possess a valid driver’s license to rent and/or drive golf carts. The fee for a non-playing driver is $30 for 18 holes and $15 for 9 holes.
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Golf | Instruction / Driving Range / Putting Course Private Instruction / by appointment / clinics available upon request One person
30-minutes
$60
One person
60-minutes
$100
Two people
60-minutes
$130
Sawtooth Practice Green and Driving Range Adults
$10
Children / 12 & under
$5
Small Bucket
$5
Large Bucket
$10 Virtual Golf
$30/person | 1st hour
$20/person | 2nd hour
$10/person | 3rd hour 44
Gondola Tickets 888.490.5950 Lifts open / 9am - 4pm | June 23 - September 10 Group Rates Available Summer Lift Tickets Summer Season Lift Pass / All Use / Adult = $359 | Youth (19 & under) = $239 Children / 2 years old & younger = free (gondola only) Biking / Full Day
Hiking / Full Day
Adult
$39
Adult
$27
Youth / 3 - 12 years old
$28
Youth / 3 - 12 years old
$20
Senior / 65 years old +
$28
Senior / 65 years old +
$20
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Guest Center 208.622.2135 | Restaurant Reservations / 208.622.2800 Sun Valley Village, across from Pete Lane’s | Daily Hours / 9am - 5pm The Guest’s prime source for Resort information, activities and events. Our Guest Center (formerly Recreation Office) can map out activities so Guests can make the most of their visit!
•
Reserve activities at the resort – bowling, gun club, kids’ programs, etc.
•
Concert tickets, ice show tickets, season passes – these may all be purchased at the Guest Center
•
Reservations – Ice Shows, Restaurants (Gretchen’s, Ram, Roundhouse)
•
Purchase or pick up Recreation Amenity passes.
•
Brochures / Mountain & Trail maps / Area maps / General Information
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Gun Club Early / Late Season – Before July 1, 2017 and after Labor Day 2017 Peak Season – July 1, 2017 through Labor Day 2017 svgunclub@sunvalley.com | 208.622.2111 Sun Valley Gun Club is the premier target shooting facility in the Rocky Mountain West. Our shooting professionals and certified instructors provide a full range of services for individuals or groups, from novice to expert shooters. Professional staff - Sun Valley’s experienced instructors are certified by the National Sporting Clays Association (NSCA). Variety of Experiences - We offer trap, double trap, wobble trap, skeet, duck tower, five-stand and sporting clays with something to challenge shooters of every level. Whether you are new to target shooting or experienced, our staff will assist you in all phases of the sport. Group and private instruction is available, as well as private shooting events.
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Gun Club Service
Early - Late
Peak
Trap, Skeet, Sporting Clays or 5 Stand Package / Includes guns, ammo, attendant and targets (25)
$55
$60
Trap, Skeet, Sporting Clays or 5 Stand / Targets only (25)
$22.50
$30
Private Instructions – 1 Hour – Max 5 per session plus range fees
$55
$55
Single Membership
$175
$225
Family Membership
$250
$300
Young Adult Membership
$125
$175
Member Targets – 75 rounds of targets
$607.50
$675
Member Targets – 100 rounds of targets
$765
$850
Member Targets – 150 rounds of targets
$1080
$1200
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Hiking | Guided / Outdoor Adventure Center @ Pete Lane’s 208.622.2281 | outdooradventure@sunvalley.com Guided hiking led by the Pete Lane’s outdoor adventure specialists 1-2 hikers | $50/hour; $100/2-hours; $150/3-hours; $200/4-hours | $20/hour for each additional hiker. Gratuities not included in price. All reservations must be made 48 hours in advance. A reservation deposit is required with a 7-day cancellation policy. Tours of $100 or less require a $25 deposit. Tours over $100 require a $45 deposit. Proctor Mountain
Moderate-advanced / 2½ - 3 hours / Enjoy aspen groves, old Basque sheepherder engravings and views of first chairlift in the World.
Baldy Blast Climb
Advanced-Strenuous / 3½ - 4 hours / Uphill hiking with an elevation gain of 3,000’. End the hike with lunch at Roundhouse (not included in price). Catch the gondola down to River Run. Full day. Reservations.
Averell’s Hike
Moderate / 2 hours / Gondola ride to Roundhouse, then hike to Bald Mountain peak at 9,150’. End the hike with lunch at Roundhouse (not included in price) and take either the gondola or Christmas lift back down.
Custom Hike
Design your own hike with Sun Valley specialists.
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Hiking | Trails Pete Lane’s Outdoor Adventure Center / 208.622.2281 Pete Lane’s River Run / 208.622.6124 | Recreation Office / 208.622.2135 http://trailink.org / Ketchum Ranger Station | Sun Valley Road Area
Trailhead
Difficulty
Trails
Bald Mountain
River Run Plaza
Moderate-Strenuous
34 miles / system
Sun Valley White Clouds
Lodge & Clubhouse
Easy-Moderate
5 miles / system
Proctor Mountain
Hemingway Memorial
Moderate
4-mile loop
Wood River Bike Path
Throughout SV, Ketchum
Easy-Moderate
SV, Ketchum, Hailey, Bellevue
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Ice Skating Ice Rink Outdoor Skate House | 208.622.2194 | skatingcenter@sunvalley.com Daily Hours / 11am - 7pm Sun Valley Ice Rink, behind the Sun Valley Lodge Full service pro shop | Skate rentals | Group & Private Lessons Type
Rates
Adult / 13 + years old
$12
Child / 12 & under
$10
Child / 5 & under (with paying Adult)
Free
Skate Rental / figure & hockey skates available
$6
Summer Skating School | June 19 - August 18, 2017 | 208.622.2193
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Lake | Paddle Boats & Volleyball 208.622.2135 | Daily Hours / 10am - 5pm / Last boat rental at 4pm / July 1 - Labor Day Sun Valley Lake – a short walk from the Sun Valley Village towards Dollar Mountain, across from Atelier Condos. $25 | At least one rider must be 16 years old | Life vests are required Other Activities at Sun Valley Lake | volleyball Pick-up and return balls at the Sun Valley Recreation office.
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Lodging 208.622.2151 / 800.786.8259 / www.sunvalley.com Reservations | 8:00am - 9:00pm Sun Valley Resort lodging includes hotel rooms, condominiums, cottages & townhomes. Guests may check in 24 hours a day Walk-ins (Guests without reservations) are welcome Sun Valley Lodge Location | Sun Valley Village | 1 Sun Valley Rd. (1st right after the Sun Valley Rd/Dollar stoplight) Front Desk | 208.622.2001 Sun Valley Inn Location | Sun Valley Village | 1 Sun Valley Rd. (right after the “Sun Valley Inn� sign) Front Desk | 208.622.2211 Condominiums / Cottages / Townhomes Check-in | Sun Valley Lodge or Sun Valley Inn Sun Valley Resort Group Sales Groups & Conventions | 800.322.3432
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Lodging Amenities | Services Business Centers (Check DOU for current hours) Business centers are conveniently located in the Lodge and Inn and are provided as an exclusive amenity for our lodging Guests. Services include – computer use, printing, faxing, copying and ATM. Additional services are available through Concierge or Front Desk. Lodge Location | Next to Bell Service desk in Lobby. Inn Location | Next to the Ram Bistro lobby entrance. Concierge Services (800.622.2097) Daily / 8am -10pm Concierge is happy to assist Resort Guests with any arrangements they may need – including restaurant reservations, transportation, car rentals, concert tickets, babysitting services, spa and salon appointments, floral. Hotel Dining / Bars Sun Valley Lodge / Gretchen’s, Duchin Lounge, Poolside Café & Bar, Bowling Alley Café Sun Valley Inn / Ram Restaurant, Ram Lounge. All hotel restaurants and bars are open to the public. Pool / Fitness Center Sun Valley Resort has three pools and two fitness centers. Room Service (208.622.2202) Sun Valley Lodge | Daily / 7pm - 10pm Sun Valley Inn | Daily / 5:30pm - 9pm *Bald Mountain Pizza offers delivery to these locations, along with the Wildflower Condos. 54
Lost & Found Lost & Found Hotline / 208.622.2292 Please leave a detailed message with a description of the item, Guest’s full name and contact information Urgent/Emergency concerns (ONLY) / Security / 208.720.0157 Valuable item/s that may have been stolen, please contact police. Lost & Found Locations Central / Laundry Building
Laundry Building located across from the Village on Sun Valley Rd.
River Run Day Lodge
Found items held at Ticket desk for 24-hours; Unclaimed items taken to Central within a few days.
On-Mountain Lodges/Trails
Found items taken to River Run Lodge; Unclaimed items taken to Central within a few days.
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Movies | Opera House 208.622.2244 | Located in Sun Valley Village | Full concession stand Two evening show times and one daily matinee Ticket Prices Adults
$8
Seniors / 60+
$6
Children / 12 & under
$6
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Real Estate Sun Valley Real Estate & Development | 208.720.1922 | info@whitecloudsresidences.com White Clouds is an exclusive residential neighborhood in Sun Valley, overlooking the White Clouds nine of the Sun Valley golf course, and being surrounded by open space. Offices located in Sun Valley Clubhouse. Wally Huffman
208.720.1112
wallyhuffman@sunvalley.com
Mark Thoreson
208.720.1922
mthoreson@sunvalley.com
Jasmin Wahlgren
208.622.2105
jwahlgren@sunvalley.com
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Restrooms On Mountain
Lookout Lodge; Roundhouse Restaurant
Base of Mountain
River Run Day Lodge (2nd floor); Pete Lane’s/Brass Ranch River Run building
Sun Valley Village
Konditorei; Sun Valley Lodge; Sun Valley Inn
Golf Course
Sun Valley Clubhouse
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Shopping | Sun Valley Retail Brass Ranch European fashions, technical skiwear and outerwear for men and women. Unique accessories, gifts, jewelry, cosmetics and shoes. Locations
Hours
Phone
Sun Valley Village
9:00 am – 8:00pm
208.622.2021
River Run Plaza
8:00 am – 5:00pm
208.622.6146
Pete Lane’s Mountain Sports Outdoor clothing for the entire family – hike, bike, water sports, yoga and mountain lifestyle gear. Locations
Hours
Phone
Sun Valley Village
9:00 am – 8:00 pm
208.622.2276
River Run Plaza
9:00 am – 5:00 pm
208.622.6123
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Shopping | Sun Valley Retail Sun Valley Signatures & Gifts Sun Valley logoed-apparel & collectables, greeting cards, sundries, fine gifts, unique jewelry, and souvenirs. Locations
Hours
Phone
Sun Valley Village
9:00 am – 8:00 pm
208.622.2206
Sun Valley Inn
7:00 am – 10:00 pm
208.622.2211
Sun Valley Lodge Lobby
7:00 am – 10:00 pm
208.622.2063
Location
Hours
Phone
Sun Valley Outdoor Ice Rink
9:00 am – 8:00 pm
208.622.2196
Ice Skate Shop Skater designer dresses, skates and gifts.
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Shopping | Other Retail Towne & Parke Fine Jewelry Full-service jewelry store featuring large selection of ‘sun’ jewelry & Waterford crystal. Repairs. Location
Hours
Phone
Sun Valley Village
10:00 am – 6:00 pm
208.622.2489
Panache Women’s high-end fashions from European & American designers. Variety of cashmere. Location
Hours
Phone
Sun Valley Village
10:00 am – 6:00 pm
208.622.4228
Bellissimo Unique gifts, jewelry, clothing, and home furnishings. Location
Hours
Phone
Sun Valley Village
9:00 am – 8:00 pm
208.721.8522
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Shopping | Other Retail Chocolate Foundry Old fashioned candy store with handmade chocolates and sweets. Watch candy making while you shop! Location
Hours
Phone
Sun Valley Village
11:00 pm – 9:00 pm
208.622.2147
The Toy Store Friendly & fun with everything from the ‘classics’ to the ‘newest thing’ in toys. Since 1978. Location
Hours
Phone
Sun Valley Village
9:00 am – 9:00 pm
208.622.5966
Sun Valley Tennis Shop Clothing, gifts, rackets, balls - everything you need to hit the courts. Equipment rental available Location
Hours
Phone
Sun Valley Tennis Shop
8:00 am – 8:00 pm / peak
208.622.2256
Sun Valley Tennis Shop
9:00 am – 5:00 pm / early-late
208.622.2256 62
Shopping | Other Retail Golf Pro Shops Clothing, clubs, gifts, shoes, balls. Equipment rental available. Locations
Hours
Phone
Sun Valley Clubhouse
8:00 am – 6:00 pm
208.622.2251
Elkhorn Clubhouse
9:00 am – 5:00 pm
208.622.2271
SQN Sport Offering luxurious women’s active wear made in the USA. Location
Hours
Phone
Sun Valley Village
10:00 am – 7:00 pm
208.726.0499
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The Spa at Sun Valley Daily Hours | Spa / 8am - 8pm | Salon / 9am - 6pm | 208.622.2160 The 20,000 square foot Spa at Sun Valley offers a full range of deluxe services Appointments Recommended | Walk-ins Welcome Location | Adjacent to the Sun Valley Lodge Amenities Sauna, steam room, year-round outdoor pool, pool cafÊ, fitness facility, yoga studio, private lockers, relaxation lounges, couple’s treatment rooms.
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The Spa at Sun Valley Daily Hours | Spa / 8am - 8pm | Salon / 9am - 6pm | 208.622.2160 Location | Adjacent to the Sun Valley Lodge Acupuncture
Highly-skilled practitioners address specific needs
Body Treatments
A full-range of wraps, scrubs, relaxation baths and soaks
Facials
Sun Valley Signature Facial, Hydrafacial, Carita of Paris Luxury facials and products, Men’s rebalance facials
Massages
50 or 80-minute massages / deep-tissue, sunstone, in-room, couples
Nails
Manicures, pedicures, polish change, gel color, acrylic nails
Salon
Cuts, color, blow-out, up-do, color weave, lash/brow tint, waxing, makeup
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The Spa at Sun Valley Daily Hours | Spa / 9am - 8pm | Salon / 9am - 6pm | 208.622.2160 Location | Adjacent to the Sun Valley Lodge
Bridal Services
A full range of spa services are available for bridal parties, bachelorette groups, newlyweds.
Experience Packages
Luxurious specialty packages available for individuals, couples.
Kids/Teens
Kids and teens, ages 8 - 16, are welcome to enjoy the Spa services when accompanied by an adult.
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Spider Jump River Run Plaza at base of Baldy | Outdoor Adventure Center / 208.622.2281 / outdooradventures@sunvalley.com Open Daily / 11am - 4pm The Spider Jump combines bungee jumping and trampolines. Guests can jump over 20’ into the air and perform gravity-defying maneuvers – like flips and somersaults. A comfortable harness and two Bungee cords are attached to 24’ poles on both sides, allowing Guests to perform gymnastic feats. Great family fun for participants of all ages. Four people can jump independently at the same time. Private parties can be arranged before 3:00 p.m. by advanced reservations. Prices Peak Season / July & August
4-minute session
$9
Peak Season / July & August
5-pack punch card
$39
Non-Peak Season / June & September
4-minute session
$8
Non-Peak Season / June & September
5-pack punch card
$35
Year-Round (on Sun Valley property)
Hourly Rental (birthdays, groups)
$249
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Stables | Horseback Riding / Wagon Rides Sun Valley Stables / 208.622.2387 | svstables@sunvalley.com Daily Hours / 9am - 4pm / May 26 through September 30 Daily Ride Times / 9am / 11am / 1pm / 2:30pm / 4pm Located on Sun Valley Road, between Ketchum and Sun Valley Resort Guided trail rides on Dollar Mountain. Minimum age is 8 years old and minimum height is 52� Sun Valley Sports requires the use of helmets for riders under 18 years old. Children ages 8 - 17 must be accompanied by an adult. Please arrive at stable at least 20 minutes prior to ride.Children 6 & under are free on wagon rides. Prices
Rates | Early-Late
Rates | Peak
Trail Ride
1-hour
$55 per person
$60 per person
Wagon Ride
1-hour
$29 per person
$39 per person
Instruction
1-hour
$75
$75
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Sun Valley on Ice | Tickets Sun Valley on Ice | 208.622.2135 | 888.622.2108 | www.sunvalley.ticketfly.com Sun Valley Outdoor Ice Rink Length of show is approximately 70 minutes | Doors open 7pm / Show at dusk Lodge Terrace Dinner & Show/ front
Lodge Terrace Dinner & Show/back
Bleacher (show only)
Adult
$139 - $169
Adult
$129
Adult
$49 - $89
Child
$109 - $129
Child
$99
Child
$29 - $49
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Sun Valley on Ice | Schedule Olympic medalists, National Champions, World Championship medalists Headliners July 4
Karen Chen / Madison Chock & Evan Bates
July 22
Meryl Davis & Charlie White
July 29
Nathan Chen
August 5
Ashley Wagner
August 12
Jason Brown
August 26
TBA / Sun Valley on Ice cast
September 2
Johnny Weir
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Tennis | Camps Sun Valley Clubhouse / 208.622.2156 | Recreation Office: 208.622.2135 Located across from Sun Valley Inn parking lot | Daily Hours / 8am - 8pm Open to the public | full-service pro shop | 17 courts | ball machine | group & private lessons Tennis camp for adults and children, operating mid-July to mid-August. Call SV Clubhouse for details Court Rental
Rates | Early-Late
Rates | Peak
Member / Hotel Guest
Complimentary
$15
Public
$30
$30
Court rental with ball machine
$50
$50
Private Lessons 1-hour
$80 - $100
Tennis Season Membership
Rates| Early-Late
Rates | Peak
Single
$200
$250
Family
$350
$400
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Transportation | Public Mountain Rides: 208.788.7433 | www.mountainrides.org Mountain Rides provides daily FREE transportation for guests, visitors and employees from Sun Valley Resort to mountain base areas, Ketchum, Sun Valley, and Elkhorn. Bike racks are provided on buses. Printed schedules are available on the buses, Sun Valley Lodge and Inn, Sun Valley retail shops and in the Recreation office. Bus timetables are posted at primary stops along the route.
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Transportation | Public Mountain Rides | Schedule | To-From mountain areas and Sun Valley Village 208.788.7433 | www.mountainrides.org | FREE |June 17 - September 4,2017 To
From Dollar / Elkhorn Springs | Blue Route
Baldy View Circle Sun Valley Village flag Pole Sun Valley / Pete Lanes
River Run Plaza / Ketchum | Red Route
Times | Schedule (subject to change) 7:34 am - 9:34 pm
:34 after hour
8:04 am - 1:04 am
:04 after hour
9:50 am - 3:50 pm
:50 after hour
Arrive at Main & 4th (Wells Fargo)
:59 after hour
Transfer to Blue Route @ Wells Fargo
:12 after hour
Arrive at Sun Valley Village
:20 after hour
Warm Springs Base Area | Blue Route
7:00 am - 10:00 pm
Arrive Baldy View Circle
:20 after hour 7:30 am - 12:30 pm
Arrive Sun Valley Village 73
:00 after hour
:30 after hour :50 after hour
Transportation | Public Mountain Rides | Schedule | To-From mountain areas and Sun Valley Village 208.788.7433 | www.mountainrides.org | FREE |June 17 - September 4,2017 From
To
7:20 am - 10:20 pm 7:50 am - 12:50 pm
:50 after hour
River Run Plaza via Ketchum | Blue/Red Route
8:42 am - 2:42 pm
:42 after hour
Baldy View Circle
Arrive at Sturtevants
Sun Valley Village flag Pole
Arrive at River Run
Sun Valley / Pete Lanes
Times | Schedule (subject to change)
Dollar / Elkhorn Springs | Blue Route
Transfer to Red Route @ :Wells Fargo
Warm Springs Base Area
:50 after hour 9:00 am - 3:00 pm
:00 after hour
7:42 am - 9:42 pm
:42 after hour
:10 after hour
Arrive at Warm Springs
:58 after hour 8:12 am - 1:12 pm
Arrive at Warm Springs
:20 after hour
:12 after hour :28 after hour 74
Wifi Network / ‘Sun Valley Resort’ – most public areas have free service •
Sun Valley Resort Guest Rooms
•
Sun Valley Meeting Rooms & Business Centers
•
Sun Valley Lodge & Sun Valley Inn
•
Sun Valley Day Lodges | River Run, Dollar, Warm Springs
•
Sun Valley Lodge 1 Apartments / Wasatch 701-723, Cascade 724-746, Sawtooth 747-769, Sierra Nevada 770-792, White Clouds 801-814, Bitteroot 815-834
•
Lake Cottages / 1152, 1153, 1154, 1155
•
Guest Cottages / 152,153, 155
•
Sun Valley Village | Konditorei, Pete Lane’s, Aspen Willow (wedding coordinator office)
•
Tennis Center
•
Sun Valley Clubhouse – Dining Room, Pro Shop, White Clouds Real Estate Office (downstairs)
•
Elkhorn Golf Clubhouse
The following areas DO NOT have Wi-Fi: Seattle Ridge, Lookout Day Lodge, Roundhouse, Gun Club, Trail Creek Cabin. 75
Phone Numbers Bell Service - Lodge
208.622.2122
Movies / Opera House
208.622.2244
Bike Rentals / Repairs / Sales – River Run
208.622.6124
Operator
208.622.4111
Childcare / Playschool
208.622.2288
Outdoor Adventure Center
208.622.2281
Concierge - Lodge
208.622.2097
Guest Center
208.622.2135
Adventure Camp
208.622.2133
Reservations | Hotel
208.622.2151
EMERGENCY
911
Reservations | Restaurant
208.622.2800
Golf / Elkhorn
208.622.2271
Spa / Salon
208.622.2160
Golf / Sun Valley
208.622.2251
Security / Sun Valley
208.720.0157
Gun Club
208.622.2111
Stables
208.622.2391
Ice Rink – Outdoor
208.622.2194
Sun Valley on Ice shows
208.622.2135
Lift Tickets
208.622.6136
Tennis
208.622.2156
Lost & Found Hotline
208.622.2292
Wagon Rides
208.622.2135
Movies / Opera House
208.622.2244
Weather Report
800.635.4150 76
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