Sun Valley Employee Guidebook | Winter 2017-18 by Sun Valley Resort

Employee Guidebook We are committed to 100% Guest satisfaction WINTE R 2 0 1 7 - 1 8

Emergency Contacts Emergency Situation / Quick Response - Fire, Medical, Police 911 or 9-911 (dialing from house phone) Non-Emergency Situations / Alarms, Theft, Disturbances Sun Valley Resort Security / 208.720.0157 Lost Children Mountain or base of Mountain / 9am-4:30pm River Run Ticket Desk / 208.622.6136 Mountain after 4:30pm Security / 208.720.0157 Sun Valley Village Security / 208.720.0157

When calling for help, be ready to provide / 1. Your name 2. Department or location of emergency 3. Type of emergency 4. Injury or nature of incident 5. Please DO NOT HANG UP 6. Provide report to supervisor or manager This guide may not be reprinted or reproduced, in part or whole, without the written permission of Sun Valley Company. Prices, hours, policies are subject to change without notice. Please check www.sunvalley.com and or Daily Operations Update (DOU) for latest information.

Dear Sun Valley Team Member Welcome to our 82nd winter season! It is a pleasure to have you on the Sun Valley team this winter. This handbook is intended to provide you with quick answers to the questions most commonly asked by our Guests. Please keep it with you at all times while working. Best wishes for a fun, exciting and successful season!

Tim Silva Sun Valley Resort Vice President & General Manager 2

Inside front cover 5-6 7 8 9 10 11 12 13-20 21-22 23 24 25 26 27 28 29 30 31 32-33 34 35-36

Search by Topic Lodging | Hotels | Amenities Lost & Found Mountains Mountain Tours | Activities Movies | Opera House Nordic Skiing | Snowshoeing | Fat Biking Parking Real Estate Rentals / Repairs / Sales (Ski/Board) Restrooms Season Passes Shopping / Retail Sleigh Rides SnowSports Spa | Salon Terrain Parks | Dollar LIVE Transportation (Public) Wi-Fi Your Responsibility Code Telephone Numbers

37-38 39 40-41 42-43 44 45-46 47-48 49 50 51 52-53 54-57 58 59-62 63-65 66 67-69 70 71 Inside back cover

100% Guest Satisfaction

TALK

Say “hello,” “good morning,” and “good evening” to all Guests, whether you’re sitting at your desk or walking to lunch. Ask questions about their day, if they need any assistance, how you can help.

EYE CONTACT

Make eye contact with Guests, especially when speaking with them.

NAME

Use the Guest’s name if you know them, “Welcome back, Ms. Smith”.… Let the Guest know your name by introducing yourself and by wearing your name tag.

SMILE

Smile! Make the Guest feel welcome and appreciated.

100% Guest Satisfaction Addressing Guest Issues with “LAST” LISTEN

Listen to the Guest without interrupting. Take notes, if necessary.

APOLOGIZE

Apologize and offer a sincere show of empathy, such as “I’m sorry that happened” or “I understand how you could feel that way.”

SOLVE

Solve the Guest’s issue immediately; seek assistance, if needed to resolve the situation.

THANK

Thank the Guest for bringing the issue to your attention. Avoid excuses or blame / Provide a solution / Get help from supervisor, if needed Share the information with others who can help to create a long-term solution for the future.

Automated External Defibrillators (AED) Locations

Carolâ&#x20AC;&#x2122;s Dollar Mountain Lodge

Ski School desk

Clubhouse/Golf Pro Shop & Nordic Center

To the right of the restaurant front doors

Elkhorn Golf Clubhouse

Near main front door

Indoor Ice Rink

Seattle Ridge

Pillar by front door

Security Vehicle (on-call)

208.720.0157

Ski Patrol

Portable units 208.720.0157

Near southeast entrance

Sun Valley Inn

Front desk counter

Nordic Center/ Clubhouse

To the right of the restaurant front doors

Sun Valley Lodge

Near front desk counter

Tennis Pro Shop

By main door

Pavilion

Behind sound booth

Trail Creek Cabin

Bar area

River Run Lodge

Ticket desk

Roundhouse

Near entry

Warm Springs Lodge

By ski school desk

ATM Locations | Banks Bank

Sun Valley

Wells Fargo Bank / 208.622.5664 / 9:30am-3:00pm / Sun Valley Village, across from Konditorei

ATM

Sun Valley

River Run Lodge | Sun Valley Clubhouse | Sun Valley Lodge (business center) | Sun Valley Inn (lobby) | Wells Fargo Bank (outside in Village)

Banks

Ketchum

Bowling | Game Room 208.622.2191 | Mon-Fri / 3-10pm & Sat-Sun /11am-10pm Schedule may vary during peak periods. Information on childrenâ&#x20AC;&#x2122;s parties or private events / 208.622.2135 $60 per hour, per lane / includes shoes / up to six people per lane The 6-lane bowling alley and game room are located in the lower level of the Sun Valley Lodge.

Catering Banquets 208.622.2020 Sun Valley organizes special events and provides catering for a wide range of occasions. Our catering department can provide special meeting arrangements, menu planning, audio/visual, wedding coordination, wine selections, entertainment, room gifts, and assistance with group recreational activities.

Weddings

Special celebrations

Conference groups

Fundraising events

Family reunions

Business meetings

Child Care | Playschool and Babysitting Dollar Kindercare / 208.622.2009 Village Playschool / 208.622.2288 | playschool@sunvalley.com Recreation Center / 208.622.2135 | Babysitting / please call Concierge / 208.622.2097 Winter Playschool | Daycare | Non-Skier Children 18 months – 5 years old

Dec 18, 2017 – Jan 5, 2018

Full-Day / 9am-4pm $150

Half-Day / 9am-1pm or 12pm-4pm $105

18 months – 5 years old

Jan 2 – April 22, 2018

Full-Day / 9am-4pm $110

Half-Day / 9am-1pm or 12pm-4pm $80

Location / Sun Valley Village | Lunch $10

Kindercub | Daycare | Ski Lessons 3 – 4 years old

Dec 18, 2017 – Jan 5, 2018

Full-Day / 9am-4pm | $340 Half-Day / 9am-1pm or 12pm-4pm | $225

3 – 4 years old

Jan 6 – April 22, 2018

Full-Day / 9am-4pm | $325 Half-Day / 9am-1pm or 12pm-4pm | $215

Location / Carol’s Dollar Mountain Lodge | Lunch + Ski Rental Included 11

Childrenâ&#x20AC;&#x2122;s Birthday Packages Recreation Center / 208.622.2135 Custom packages can include bowling and/or ice skating with pizza, cupcakes, music and more! Organized by a personal party planner.

Dining | Mountain Carol’s Dollar Mountain Lodge | Base of Dollar Mountain | Daily Hours / 8am-4pm Breakfast, Lunch, Snacks, Beverages – including beer and wine Lookout Day Lodge | Top of Bald Mountain | Daily Hours / 9am – 2:30pm Hot beverages, the famous taco bar, salads and refreshments. River Run Day Lodge | Base of River Run | Daily Hours / 8am-6pm Breakfast, Lunch, Full-Service Bar Live après ski music most weekends / Friday & Saturday / 2:30pm-5:30pm Seattle Ridge | Top of Seattle Ridge | Daily Hours / 9am-2:30pm Breakfast, Lunch, Bar / Wine Warm Springs Day Lodge | Daily Hours / 8am-6pm Breakfast, Lunch, Full-Service Bar | Live après ski music most Sundays / 2:30pm-5:30pm 13

Dining | Sun Valley Lodge Gretchenâ&#x20AC;&#x2122;s | 208.622.2144 | Reservations / 208.622.2144 | Daily Hours / 7am-9pm | $$ Named after Olympian, Gretchen Fraser, the restaurant features new American cuisine in a relaxed atmosphere. No reservations for breakfast and lunch; reservations may be taken for dinner. Breakfast / Lunch / Dinner Duchin Lounge | 208.622.2145 | Sun-Thurs / noon-11pm | Fri-Sat / noon-midnight | $ Hours may vary during peak periods. Full bar and light fare menu. Weekend live entertainment | Check DOU or www.sunvalley.com/things-to-do/events-calendar Appetizers / Lunch / Dinner

Dining | Sun Valley Lodge Poolside Café & Bar | 208.622.2823 | Daily Hours / café menu & bar service / 11:30am-6pm | $$ Hours may vary during peak periods. Casual dining with light fare, full bar and beverage service. Located between the fitness facility and Spa. Bowling Alley Café & Bar | 208.622.2191 | Fri-Sun / 11am-9pm | Sun-Thurs / 3pm-9pm | $ Fun and family-friendly atmosphere with small bites and snacks.

Dining | Sun Valley Village The Ram | 208.622.2225 | Reservations / 208.622.2800 | Hours / Daily / 5-9:30pm | $$$ Fine cuisine featuring Sun Valley classics in a cozy, traditional Alpine setting. Reservations recommended. Live entertainment â&#x20AC;&#x201C; check DOU for updates. The Ram Bar | 208.622.2266 | $ Daily Hours / Sun-Thurs / 4pm-11pm | Fri-Sat / 4pm-midnight Bar Menu / Daily Hours / 4pm-10pm Full bar with light fare in afternoon and evening. Appetizers / Dinner light bites

Dining | Sun Valley Village Konditorei | 208.622.2235 | Hours / Mon-Sat / 7am-5pm | Sunday brunch / 7am-5pm | $$ German-Austrian â&#x20AC;&#x153;konditoreiâ&#x20AC;? (pastry shop) and restaurant in a bright setting. Serving locally roasted organic and fair trade coffee, beer, wine and crafted cocktails. Breakfast / Lunch / Dinner (offered during peak times) Village Station | 208.622.2138 | Daily Hours / 11:00am-10pm / $ Craft beers on tap, take-out menu, large-screen televisions, and creek-side patio. Pizza, salads, sandwiches, and entrees. Appetizers / Dinner

Dining | Sun Valley Village Short Line Deli | 208.622.2060 | Daily Hours / 11am-5pm | $ Take-out deli with freshly prepared cold sandwiches and salads, imported and domestic cheeses, wine/liquor, craft beer, grocery-sundries, snacks. a la Mode | 208.622.2243 | Daily Hours / 2pm-9pm | $ Old-fashioned ice cream parlor featuring extensive menu of house-made and local ice creams, milkshakes and sundaes.

Dining | Other Locations Sun Valley Club | 208.622.2919 | Lunch / 11am-5pm Located one mile east of Sun Valley Village on Trail Creek Rd (location of Nordic Center). A localsâ&#x20AC;&#x2122; favorite for lunch, with spectacular views of the Nordic trails and Bald Mountain. Large screen televisions. Lunch and Full-Service Bar Trail Creek Cabin | 208.622.2019 | Wed-Sun / 5:00pm-9pm Rustic setting in the historic Trail Creek Cabin | 1.5 miles east of Sun Valley Village on Trail Creek Rd. Dinner and Bar | Reservations recommended for drive-outs. Sleigh Ride and Dinner | Reservations Required | 208.622.2019

Events | Sun Valley Jan 20-21

Freestyle Spectacular (Moguls)

Jan 27

Baldy Banked Challenge

Jan 27-28

Freeski Spectacular (Slopestyle and Big Air)

Feb 1-4

Sun Valley Nordic Festival

Feb 1-4

USASA Competition (Slopesyle/Boarder X/Skier X)

Feb 3-4

Monroe Cup (Alpine)

Feb 24-25

Laura Flood Memorial (Alpine)

Feb 26-March 4

Family of Woman Film Festival

March 14-18

Sun Valley Film Festival

March 15-17

Janss Cup (Alpine)

March 19-26

2018 Toyota U.S. Alpine Championships

March 27-31

U.S. Junior Alpine Championships

March 31 â&#x20AC;&#x201C; April 1

Dollar Dayz & Pond Skim

Events | Holiday / Winter Wonderland Dec 9

Winter Wonderland | Magic in the Mountains / Locals Party in the Village

Dec 14

The Community Library presents Holiday Storytelling for Kids in Lodge Sunroom

Dec 16

Grand Opening Celebration | Village Station

Dec 16

Winter Wonderland/Magic in the Mountains | Tree Lighting, Open-Air Market

Dec 21

High Tea in the Lodge Lobby

Dec 21

10th Annual Classic Christmas Concert | Sun Valley Opera House

Dec 22

Holiday Vintage Sweater Contest & Party at the Duchin Lounge

Dec 23 + 24

Brunch with Santa at the Sun Valley Club

Dec 23

Elf for a Day â&#x20AC;&#x201C; Kids Gift Making in the Boiler Room

Dec 24

Christmas Eve: Winter Wonderland Ice Show, Dollar Torchlight Parade, & Fireworks

Dec 31

Family Night Skiing and Party at Dollar Mountain

Dec 31

Sun Valley Center for the Arts Bubbly Bash at River Run 22

Environmental Responsibility The environment is our livelihood! Recycling is available throughout Sun Valley Resort. Please look for the marked recycling bins located in the Village, at the base areas, and in the mountain lodges.

FAQ | Sun Valley Facts • Sun Valley was established as the first destination ski resort in North America in 1936. • Renovated Lodge / The historical Sun Valley Lodge, constructed in 1936, underwent a major renovation and reopened in June 2015. The Lodge has refurbished guest rooms, public spaces and a new 20,000 sq. ft. Spa and fitness center. • The Roundhouse opened in 1939. •R ecent Buildings / Carol’s Dollar Lodge opened in 2006. The Sun Valley Pavilion and Clubhouse opened in 2008. • Skiing / Over 2,000 skiable acres and 3,400 vertical feet; Baldy’s longest ski run is 3 miles long! • Sun / annual average of 250 days • Olympians / more than 20 live in the community and are closely associated with Sun Valley. • Golf / Three Championship golf courses with 45 holes of golf • Wilderness / Sun Valley is surrounded by thousands of acres of wilderness. • Year-round destination / Sun Valley was originally created as a destination ski resort – it’s also known for world-class fly-fishing, golfing and mountain biking!

Fitness Centers | Pools Daily Hours | Fitness Facilities / 7am-10pm FREE for all Sun Valley Resort Guests 2 heated swimming pools / 2 Jacuzzis / 1 sauna / 2 fitness facilities Adult supervision required for children under 13 years old / No lifeguard on duty Sun Valley Lodge | Pool / Jacuzzi / Poolside CafĂŠ / Fitness Facility | Daily Hours / 7am-10pm Location | Adjacent to Lodge and Spa. Lockers available. Sun Valley Inn | Pool / Fitness Facility | 208.622.2259 | Daily Hours / 7am-10pm Location | Ask front desk. Lockers available.

Gift Cards Sun Valley gift cards may be purchased and redeemed at gift shops, retail stores, recreational activities, Lodge or Inn charges, restaurant or concert (sold through Sun Valley Ticketfly). Sun Valley Gift Cards | Locations to Purchase Sun Valley Village

Guest Information Center and all Sun Valley-owned retail stores

River Run

Ticket counter and retail stores

Sun Valley Clubhouse

Pro Shop/Nordic Center

Online

www.sunvalley.com > eStore > gift cards

Golf | Virtual A selection of world-class championship golf courses available to play indoors. Simulator provides swing data on all shots. Max 4 golfers per session. Located downstairs in the Sun Valley Nordic Center | Open Daily | 10am-4pm (last game completed by 4pm) Virtual Golf $30/person | 1st hour

$20/person | 2nd hour

$10/person | 3rd hour

Gondola Tickets 208.622.6136 Lifts open / 9am – 4pm | Group Rates Available The Gondola travels from River Run Plaza to The Roundhouse/Averell’s, where guests can enjoy lunch, dinner or drinks. Last Gondola ride uphill | 4pm / Skiers need to be off mountain by 4:30pm Last call for skiers to ski down | 3:45pm (or ride Gondola down by 5pm) Winter Lift Tickets | Foot Traffic | Round-trip Ride

Regular Season

Peak Season Dec 15-Jan 1 & Feb 16-25

Adult / 13 – 64 years old

$20

$25

Youth / 3-12 years old

$15

$19

Senior / 65 years old +

$15

$19

Children / 4 & under

Free

Guest Information Center 208.622.2135 | Restaurant Reservations / 208.622.2800 Sun Valley Village, across from Pete Lane’s | Daily Hours / 9am-5pm The Sun Valley Guest Information Center is a great resource for resort information, activities and events. • Book activities at the resort – Winter Fun Pass, sleigh rides • Concert tickets, lift tickets, season passes • Reservations – Ice Shows, Restaurants (Gretchen’s, The Ram, The Roundhouse, Trail Creek Cabin) • Receive/renew recreation cards • Brochures / mountain, resort & trail maps / area maps

Ice Skating Ice Rink Outdoor Skate House | 208.622.2194 | skatingcenter@sunvalley.com Daily Hours / 11am-7pm Sun Valley Ice Rink, behind the Sun Valley Lodge Full service pro shop | Skate rentals | Group & Private Lessons Type

Rates

Adult / 13 + years old

$12

Child / 12 & under

$10

Child / 5 & under (with paying Adult)

Free

Skate Rental / figure & hockey skates available

Lift Tickets | Bald Mountain Lift ticket pricing is dynamic. For best pricing, purchase online at least 7 days in advance. Half-day ticket pricing begins at 12:30pm Non-Peak/Value Season

Regular Season

Peak Season

Opening Day – Dec 14 April 4 – Closing Day

Jan 2 – Feb 15 Feb 26 – April 4

Dec 15 – Jan 1 Feb 16 – 25

Adult 1-Day / 13-64

$89

Adult 1-Day / 13-64

$135

Adult 1-Day / 13-64

$149

Adult Half-Day / 13-64

$75

Adult Half-Day / 13-64

$95

Adult Half-Day / 13-64

$105

Senior 1-Day / 65+

$68

Senior 1-Day / 65+

$89

Senior 1-Day / 65+

$99

Senior Half-Day / 65+

$55

Senior Half-Day / 65+

$65

Senior Half-Day / 65+

$75

Child 1-Day / 12 & under

$59

Child 1-Day / 12 & under

$75

Child / 12 & under

$85

Child Half-Day / 12 & under

$45

Child Half-Day / 12 & under

$55

Child Half-Day / 12 & under

$72

Military

$45

Military

$68

Military

$75

Military Half-Day

$38

Military Half-Day

$48

Military Half Day

$53 32

Lift Tickets | Dollar Mountain Lift ticket pricing is dynamic. For best pricing, purchase online at least 7 days in advance. Half-day ticket pricing begins at 12:30pm | Children 4 years old and younger = FREE Non-Peak/Value Season

Regular Season

Peak Season

Opening Day – Dec 14 April 4 – Closing Day

Jan 2 – Feb 15 Feb 26 – April 4

Dec 15 – Jan 1 Feb 16 – 25

Adult 1-Day / 13-64

$55

Adult 1-Day / 13-64

$89

Adult 1-Day / 13-64

$99

Adult Half-Day / 13-64

$45

Adult Half-Day / 13-64

$70

Adult Half-Day / 13-64

$75

Senior 1-Day / 65+

$40

Senior 1-Day / 65+

$55

Senior 1-Day / 65+

$65

Senior Half-Day / 65+

$33

Senior Half-Day / 65+

$48

Senior Half-Day / 65+

$57

Child 1-Day / 12 & under

$39

Child 1-Day / 12 & under

$59

Child / 12 & under

$69

Child Half-Day / 12 & under

$30

Child Half-Day / 12 & under

$46

Child Half-Day / 12 & under

$55

Military

$28

Military

$45

Military

$50

Military Half-Day

$22

Military Half-Day

$35

Military Half-Day

$37

Lift Ticket Exchange Program Guests with a multi-day (3 or more days) adult lift ticket may exchange one day for one of the following activities or services. Ticket, can be exchanged at the Guest Information Center and River Run Day Lodge. Spa / Day Pass

A Spa day pass includes fitness center, outdoor pool/hot tub, and Spa facilities.

Retail Shopping

Guests may apply $40 towards purchase at Sun Valley-owned retail locations.

$40 Ski Tune-up Credit

A $40 credit towards a ski tune-up at Pete Lane’s at River Run or Warm Springs.

Nordic or Snowshoe Pkg.

SV Nordic Center XC ski or snowshoe day pass & equipment rental package.

Sun Valley Bowling Alley

One-hour of bowling – includes shoes and lane for up to six (6) people. No reservations.

Scenic Daytime Sleigh Ride

One-hour horse-drawn sleigh ride.

The Spa at Sun Valley

A $40 credit for any service at the Spa.

Sun Valley Resort Dining

Signature fondue for two at The Ram Bar or family size salad and specialty pizza at Village Station.

Blackout dates / Dec. 22, 2017 – Jan. 1, 2018 34

Lockers | Storage 208.622.6121 / rent@sunvalley.com Day Lockers Dollar

8am – 5pm

208.622.2008

Secure pay lockers downstairs

River Run

8am – 5:30pm

208.622.6122

FREE unsecured lockers – main floor of Lodge / secure-pay lockers upstairs in Skier Services

Warm Springs

8am – 5pm

208.622.6354

FREE unsecured lockers – main floor of Lodge / secure-pay lockers upstairs in WS Lodge

208.622.2122

FREE ski/snowboard storage with Lodge & Inn Bell Service. Storage is located in Sun Valley Lodge Ski Room.

SV Lodge, Inn & Village

Lockers | Storage Long-Term Storage

River Run

Full

$1175

Medium

$975

Small

$775

• Private locker rooms / lounge, private bathrooms, showers, boot dryers in lockers • Towel service

Warm Springs

Deluxe

$1275

• 10% off Sun Valley retail stores

Full

$1175

• 20% off Sun Valley rental products

¾-locker

$1075

• 20% off regular service/repair rates

½-locker

$775

• 25% off extra ski storage space

Hotels | Lodging 208.622.2151 / 800.786.8259 / www.sunvalley.com Reservations | 8:00am – 9:00pm. Sun Valley Resort lodging includes hotel rooms, condominiums, cottages & townhomes. Guests may check in 24 hours a day Walk-ins (Guests without reservations) are welcome Sun Valley Lodge Location | Sun Valley Village | 1 Sun Valley Rd. (1st right after the Sun Valley Rd/Dollar stoplight) Front Desk | 208.622.2001 Sun Valley Inn Location | Sun Valley Village | 1 Sun Valley Rd. (right after the “Sun Valley Inn” sign) Front Desk | 208.622.2211 Condominiums / Cottages / Townhomes Check-in | Sun Valley Lodge or Sun Valley Inn Sun Valley Resort Group Sales Groups & Conventions | 800.322.3432 37

Lodging Amenities | Services Business Centers (Check DOU for current hours) Business centers are conveniently located in the Lodge and Inn and are provided as an exclusive amenity for our lodging Guests. Services include – computer use, printing, faxing, copying and ATM. Additional services are available through Concierge or Front Desk. Lodge Location | Next to Bell Service desk in Lobby. Concierge Services (800.622.2097 / Daily | 24 hours) Concierge is happy to assist Resort Guests with any arrangements they may need – including restaurant reservations, transportation, car rentals, concert tickets, babysitting services, spa and salon appointments, floral. Hotel Dining / Bars Sun Valley Lodge / Gretchen’s, Duchin Lounge, Poolside Café & Bar, Bowling Alley Café Sun Valley Inn / The Ram, The Ram Bar, Village Station. Pool / Fitness Center Sun Valley Resort has three pools (two year-round) and two fitness centers. Room Service (208.622.2202) Room service is available in Sun Valley Lodge and Sun Valley Inn. A menu is provided in each room. 38

Lost & Found Lost & Found Hotline / 208.622.2292 Please leave a detailed message with a description of the item, Guestâ&#x20AC;&#x2122;s full name and contact information Urgent/Emergency concerns (ONLY) / Security / 208.720.0157 Valuable item/s that may have been stolen, please contact police. Lost & Found Locations Central / Village

Unclaimed items are taken to the Laundry Building

Dollar

Found items across from SnowSports desk for 24 hours | Unclaimed items taken to the Laundry Building

River Run

Found items held at Ticket desk for 24 hours | Unclaimed items taken to Laundry Building

Warm Springs

Found items held at SnowSports desk for 24 hours | Unclaimed items taken to the Laundry Building

On-Mountain Lodges/Trails

Found items taken to River Run Lodge | Unclaimed items taken to the Laundry Building

The Mountains Hours of Operation | River Run / Warm Springs / Dollar | 9am-4pm Mountain Report sunvalley.com/mountain-snow-report/ | 208.622.2093 or 800.635.4150 Bald Mountain Statistics

Dollar Mountain Statistics

Summit Elevation

9,150’

Summit Elevation

6,638’

Vertical Drop

3,400’

Vertical Drop

628’

Skiable Acres

2,054

Skiable Acres

129

Trails

105

Trails

Lifts

Most suited for this type of skier/rider

• Intermediate to advanced skill level

• First time or entry-level

• Consistently makes good parallel turns

• Wants to gain confidence on gentle terrain

• Controls speed by more than just braking

• Likes terrain park experience

The Mountains | Dollar Dollar LIVE For those seeking adventure, Dollar LIVE delivers the complete experience in a fun and inclusive atmosphere. With seven terrain areas with a variety of options, it is the ideal location for first-timers to expert skiers and riders. Dollar Mountain is the place to be this winter, with flow-style parks and progressive features that inspire and challenge all levels of guests. Terrain that Teachesâ&#x201E;˘ Terrain that Teachesâ&#x201E;˘ is an innovative skiing and snowboarding program designed by Sun Valley SnowSports to engage early learners of all ages in a fun and playful environment. Sculpted snow surfaces enhance the learning experience in a social and inclusive atmosphere.

Mountain Tours & Activities Experience Cold Springs Canyon Join the Sun Valley Ski Patrol and SnowSports instructors as they lead guided tours of the proposed Cold Springs Canyon area. This informational tour for advanced skiers will explore steep chutes, tree skiing, and amazing views of the 380 acres of new terrain. Bald Mountain Experience Tour Bald Mountain with our experienced guides â&#x20AC;&#x201C; a great way to become acquainted with the mountain and facilities. Daily | 10:30am | Group Tours available by special arrangement Meet | River Run Lodge / Mountain View Room Skiing / Riding Ability | Intermediate Ski or Ride with a Ranger Explore and appreciate Bald Mountain and its surroundings with a local Ketchum Forest Ranger. When | Tues / Thurs | 10:30am & 1:30pm | Two hours long Meet | Lookout Day Lodge - outside Skiing / Riding Ability | Intermediate

Mountain Tours & Activities Ski Patrol 101 Participants chosen by raffle drawing | Thursdays | Meet at base of Gondola at 7am Guests can enjoy a sunrise at the top of Bald Mountain, and experience a morning with a Sun Valley Ski Patroller (SVSP). Guests join a SVSP for two-hours and help to prepare the mountain for opening. Two participants will be selected each week through a drawing. To enter the drawing, register by texting PATROL101 [email address] (e.g. PATROL101jsmith@aol.com) to 42427. Skiing / Riding Ability | Intermediate Ride the Beast Participants chosen randomly | Fri & Sat Meet at the River Run Mountain office at 4pm for groomers meeting. Guests can ride with some of the best snow grooming operators in North America, and view the action first-hand. To enter the drawing, register by texting BEAST [email address] (e.g. BEASTjdoe@gmail.com) to 42427

Movies | Opera House 208.622.2244 | Located in Sun Valley Village | Full concession stand Ticket Prices Adults

Seniors / 60+

$6.75

Children / 12 & under

$6.75

Seniors / 65+

Nordic | Full-Day / 1/2 Day

$24 / $20

$20 / $13

Snowshoe + Fat Bike

$12

Rentals Nordic Skis | Full-Day / Half Day

$24.54 / $20

Fat Bikes | Full-Day / Half Day

$45 / $35

Snowshoes

$18.18

Chariot | Full-Day / Half Day

$13.63 / $9.09 Lockers

Cubbies / FREE 45

Seasonal Locker / $100 (includes ski storage)

Nordic Skiing | Lessons 208.622.2250 Private & group lessons | clinics | women’s, masters & children’s programs Snowshoe Tours / private & group available Group Lessons Group Introduction to Classic

Group Introduction to Skate

Daily | 9:45 am – 11:00 am | 2 skier minimum

Daily | 2:00 pm – 3:15 pm | 2 skier minimum

$65 / person

$65 / person Private Lessons

Private Nordic | 1-hour

$95

Each additional person

$30

Parking | Mountains Purchase season parking permits at River Run Ticket office â&#x20AC;&#x201C; all locations. Parking permits must be displayed in windshield. Dollar Mountain

FREE

Main Lot

Drop-Off

Pull-through driveway | front of Dollar Mountain Day Lodge

Overflow FREE Parking

Pavilion Lot / shuttle provided

Parking | Mountains River Run

Shuttle circles lots and stops at RR bridge every 10 minutes

FREE

Upper Lot, Trail Creek Lot (overflow at Tyrolean)

FREE

Handicapped Parking | Lower Lot

Season Permit (paid)

Lower Lot

Premier Parking

Valet curbside arrival service & premier self-park lot/service during Peak Season

Drop-off

Lower Lot Warm Springs

FREE

Upper Greyhawk Lot / Lower Greyhawk Lot

Season Permit

Lower Greyhawk Lot

Overflow FREE

Park-n-Ride Lot at YMCA @ Warm Springs/Saddle Rd (bus shuttles to lifts every 30min or less)

Drop-Off

In front of Warm Springs Day Lodge on Picabo Street

Real Estate Sun Valley Real Estate & Development | 208.720.1922 | info@whitecloudsresidences.com White Clouds is an exclusive residential neighborhood in Sun Valley, overlooking the White Clouds nine of the Sun Valley golf course, and being surrounded by open space. Offices located in Sun Valley Clubhouse.

Name

Phone

Wally Huffman

208.720.1112

wallyhuffman@sunvalley.com

Mark Thoreson

208.720.1922

mthoreson@sunvalley.com

Jasmin Magana

208.622.2105

jmagana@sunvalley.com

8:00 am – 5:00 pm

208.622.2008

River Run | Pete Lane’s

8:00 am – 5:30 pm

208.622.6123

Warm Springs | Pete Lane’s

8:00 am – 5:00 pm

208.622.6354

Custom Boot Work | Liners | Footbeds | Sales River Run | Pete Lane’s

8:00 am – 5:30 pm

208.622.6124

Warm Springs | Pete Lane’s

8:00 am – 5:00 pm

208.622.6354

Appointments Available | Alpine Boots / Footbeds for Nordic, Hockey, Ice Skates

Restrooms On Mountain

Lookout Lodge; The Roundhouse; Seattle Ridge Day Lodge

Base of Mountain

River Run Day Lodge (2nd floor); Pete Lane’s/Brass Ranch River Run building; Warm Springs Day Lodge; Carol’s Dollar Mountain Lodge

Sun Valley Village

Konditorei; Sun Valley Lodge; Sun Valley Inn

Nordic Center

Sun Valley Clubhouse

Season Passes | Alpine Season passes may be purchased online, at the Sun Valley Guest Information Center, River Run or Dollar Mountain ticket counters. Pass Pricing Challenger Season Pass

Unlimited | Bald/Dollar Mountains

$2450

Young Adult Challenger

29 years old & younger / Unlimited | Bald/Dollar Mountains

$1450

Freedom Found Pass

Unlimited Early/Late + 15 Days in regular season

$1500

15-Day Pass

Up to 15 days | Bald/Dollar

$1350

Early/Late Pass

Valid / opening â&#x20AC;&#x201C; Dec. 15, 2017 & March 19, 2018 â&#x20AC;&#x201C; end of season | Bald/Dollar

$395

College Season Pass

FT college students (ages 18-25) with valid college ID. Unlimited Bald/Dollar

$469

Senior Discount Pass

65 years old + / $25 off adult daily lift rate / regular season | Bald/Dollar

FREE

Adult Dollar Pass

Unlimited on Dollar | Discounts on Bald when Dollar closed

$779

Child Dollar Pass

Unlimited on Dollar | Discount on Bald when Dollar closed

$355

Mountain Collective

16 ski destinations | mountaincollective.com

$489 52

Season Passes | Nordic Nordic season passes include cross-country skiing, snowshoeing, and fat biking. Season passes can be purchased online, at the Sun Valley Guest Information Center, and the Sun Valley Nordic Center. Pass Pricing

Adult Nordic Pass

13-64 years old | Unlimited / Nordic skiing, snowshoeing, fat biking

$289

Youth Nordic Pass

12 & under | Unlimited / Nordic skiing, snowshoeing, fat biking

$99

Senior Nordic Pass

65 years old + | Unlimited / Nordic skiing, snowshoeing, fat biking

$249

SV/BCRD Combo Nordic

Unlimited | SV & BCRD Nordic trails

$490

Shopping | Sun Valley Retail Brass Ranch Ski fashions, technical skiwear and outerwear for men, women and kids. Unique accessories, gifts, jewelry, cosmetics and shoes. Locations

Hours

Phone

Sun Valley Village

9:00 am – 8:00pm

208.622.2021

River Run Plaza

8:00 am – 5:00pm

208.622.6146

Pete Lane’s Mountain Sports Outdoor clothing for the entire family – skiing, snowboarding, yoga and mountain lifestyle gear. Rentals, tune-ups, storage, and custom boot fitting. Locations

Hours

Phone

Sun Valley Village

9:00 am – 8:00 pm

208.622.2276

River Run Plaza

9:00 am – 5:00 pm

208.622.6123

Shopping | Sun Valley Retail Sun Valley Signatures & Gifts Sun Valley logo apparel & souvenirs, greeting cards, sundries, fine gifts, and unique jewelry. Locations

Hours

Phone

Sun Valley Village

9:00 am – 8:00 pm

208.622.2206

Sun Valley Lodge Lobby

7:00 am – 10:00 pm

208.622.2063

Ice Skate Shop Skater designer dresses, skates and gifts. Location

Hours

Phone

Sun Valley Outdoor Ice Rink

9:00 am – 8:00 pm

208.622.2196

Sun Valley Nordic Center Clothing, accessories, tune-ups. Equipment rental available.

Location

Hours

Phone

Sun Valley Clubhouse

8:00 am – 5:00 pm

208.622.2251

Shopping | Other Retail Towne & Parke Fine Jewelry Full-service jewelry store featuring a large selection of ‘sun’ jewelry & Waterford crystal. Repairs. Location

Hours

Phone

Sun Valley Village

Open Daily

208.622.3522

Panache Women’s high-end fashions from European & American designers. Variety of cashmere. Location

Hours

Phone

Sun Valley Village

Open Daily

208.622.4228

Bellissimo Unique gifts, jewelry, clothing, and home furnishings. Location

Hours

Phone

Sun Valley Village

9:00 am – 6:00 pm

208.721.0702

Shopping | Other Retail SQN Sport SQN Sport offers luxurious women’s active wear. Made in the USA, with headquarters in Sun Valley. Location

Hours

Phone

Sun Valley Village

10:00 am – 7:00 pm

208.726.0499

Chocolate Foundry Old fashioned candy store with handmade chocolates and sweets. Watch candy making while you shop! Location

Hours

Phone

Sun Valley Village

12:00 pm – 10:00 pm

208.622.2147

The Toy Store Friendly & fun with everything from the ‘classics’ to the ‘newest thing’ in toys. Since 1978.

Location

Hours

Phone

Sun Valley Village

9:00 am – 9:00 pm

208.622.5966

Sleigh Rides Reservations Required | Sun Valley Guest Information Center / 208.622.2135 Trail Creek Cabin for Dinner Route / Destination

Round-trip ride from SV Inn to Trail Creek Cabin.

When

Wed-Sun / Regular season | Daily / Peak-Holiday season (Dec. 15, 2017Jan. 1, 2018 & Feb. 14-25, 2018)

Prices

Includes sleigh ride, dinner and gratuity (not tax) Regular / Adult / $129 | Child / $75 Peak / Adult / $159 | Child / $95

Daytime Sleigh Rides | Adults / $25 | Children / $10 (12 & under) | Private sleighs available Dec 16-31, 2017 (peak season)

Daily | 11am / 11:30am / noon / 12:30pm / 1pm / 1:30pm / 2pm

Jan 1 – Feb 16, 2018

Fri / Sat / Sun | 11am / noon / 1pm / 2pm

Feb 17 – 25, 2018 (peak season)

Daily | 11am / 11:30am / noon / 12:30pm / 1pm / 1:30pm / 2pm

Feb 26 – end of season

Fri / Sat / Sun | 11am / noon / 1pm / 2pm

Peak Season Prices

Adult / $30 | Child / $15 (12 & under) 58

SnowSports Reservations | 888.490.5950 / 208.622.2289 | snowsports@sunvalley.com | Open Daily • Alpine skiing and snowboarding instruction. Group and private lessons for adults, teens and children. • Private Telemark instruction available with advance reservations. • Discounted tickets and rentals are available for adult and children’s group lessons. • Adaptive lessons available through Higher Ground. •T errain that Teaches™ - an innovative program designed to engage early learners in a fun and playful atmosphere.

SnowSports | Adult Group Specialty Lessons Dollar Mountain | Adult Group Lessons | 13+ years old SunStart

Intro to skiing/boarding

Lessons, lift ticket, equipment

Daily / 1pm-3pm (not offered in peak season)

Fun in the Sun

Skills improvement

Discounted lift tickets available

Daily / 9:45am-12:45pm & 1pm-4pm

Bald Mountain | Adult Group Lessons | 13+ years old Elevate

Skills improvement

Discounted lift tickets available

Daily / 9:45am-12:45pm & 1pm-4pm

Specialty Programs Children

FreeRide | Spuds Alpine & Snowboard | LittleSpuds

Adult

Mountain Masters | DIVAS | WOW | ARCS | Ski Club 60

SnowSports | Children & Youth Group Lessons Children & Youth Group Lessons KinderCubs

2-4 yrs old

Lunch + 2 x 1-hour lesson

Dollar Cubs

4-5 yrs old

Daily lesson + lunch

Daily / 9:45am-3pm | Lunch provided | Fundementals

Dollar Bears

6-12 yrs old

Daily lesson + lunch

Daily / 9:45am-3pm | Lunch provided | Skills improvement

Dollar Challenge

13-17 yrs old

Daily lesson + lunch

Daily / 9:45am-3pm | Lunch provided | Novice-Intermediate

Full-Day / 9am-4pm

Bald Mountain | Kids Group Lessons | 6 â&#x20AC;&#x201C; 17 years old Baldy Adventure

6-12 yrs old

Daily lesson + lunch

Daily / 9:45am-3pm | Lunch provided | Intermediate-Advanced

Baldy Challenge

13-17 yrs old

Daily lesson + lunch

Daily / 9:45am-3pm | Lunch provided | Intermediate-Advanced

SnowSports | Adaptive Higher Ground Sun Valley 208.726.9298 | www.highergroundsv.org | reservations, pricing, information Adaptive winter snowsport equipment available for rent Mission Enhancing quality of life through inclusive therapeutic recreation & education for people of all abilities. Serving Children, teens & adults with all types of physical & cognitive disabilities. Offering Private and group adaptive ski and snowboard lessons daily. Location Higher Ground Sun Valley desk in Dollar Lodge.

The Spa at Sun Valley Daily Hours | Spa / 8am-8pm | Salon / 8am-6pm | 208.622.2160 Location | Adjacent to the Sun Valley Lodge The 20,000 square foot Spa at Sun Valley offers a full range of deluxe services Appointments Recommended | Walk-ins Welcome Amenities Sauna, steam room, year-round outdoor pool, pool cafĂŠ, fitness facility, yoga studio, private lockers, relaxation lounges, coupleâ&#x20AC;&#x2122;s treatment rooms.

The Spa at Sun Valley Daily Hours | Spa / 8am-8pm | Salon / 8am-6pm | 208.622.2160 Location | Adjacent to the Sun Valley Lodge Acupuncture

Highly-skilled practitioners address specific needs

Body Rituals

A full-range of wraps, scrubs, relaxation bathing rituals, massage therapy, advanced skincare, nails and hair services

Facials

Sun Valley Signature Facial, Hydrafacial, Carita of Paris Luxury facials and products, menâ&#x20AC;&#x2122;s rebalance facials

Massages

50 or 80-minute massages / deep-tissue, sunstone, in-room, couples

Nails

Manicures, pedicures, polish change, gel color, acrylic nails

Salon

Cuts, color, blow-out, up-do, color weave, lash/brow tint, waxing, makeup

The Spa at Sun Valley Daily Hours | Spa / 8am-8pm | Salon / 8am-6pm | 208.622.2160 Location | Adjacent to the Sun Valley Lodge Bridal Services

A full range of spa services are available for bridal parties, bachelorette groups, newlyweds.

Experience Packages

Luxurious specialty packages available for individuals, couples.

Kids/Teens

Kids and teens, ages 8-16, are welcome to be enjoy the Spa services when accompanied by an adult.

Terrain Parks Open Daily | 9am-4pm | weather and conditions permitting | cost is included with lift ticket Dollar LIVE Multiple terrain parks for varying ability levels, including terrain-based learning parks â&#x20AC;&#x153;Terrain that Teachesâ&#x20AC;?

Transportation | Public Mountain Rides | 208.788.7433 | www.mountainrides.org Mountain Rides provides daily FREE transportation for guests, visitors and employees from Sun Valley Resort to mountain base areas, Ketchum, Sun Valley, and Elkhorn. Bike racks are provided on buses. Printed schedules are available on the buses, Sun Valley Lodge and Inn, Sun Valley retail shops and in the Recreation office. Bus timetables are posted at primary stops along the route. To Baldy View Circle (SV Village) from Mountain base areas From

Dollar Mountain

Baldy View Circle

River Run

Baldy View Circle

Warm Springs

Baldy View Circle

Route

First Bus

Last Bus

8:28 am

:28 / :58

5:58 pm

Blue

7:38 am

:38 / :08

1:08 pm

Silver

8:15 am

:15 / :30 / :45 / :00

6:15 pm

Blue

7:00 am

:00 / :30

1:30 am

Bronze**

AM / 8:45 PM / 1:15

:45 / :15 (no service 11am-1:15pm)

AM / 10:45 PM / 3:15

**Bronze = peak season only / Dec. 16, 2017 â&#x20AC;&#x201C; April 1, 2018 67

Catch At

Silver

Transportation | Public Mountain Rides | 208.788.7433 | www.mountainrides.org | FREE From Baldy View Circle (SV Village) to Mountain base areas From Baldy View Circle

SV Village (next to Pete Lane’s)

To Dollar Mountain

Route

First Bus

Catch At

Last Bus

Silver

8:26 am

:26 / :56

5:56pm

Blue

7:20 am

:20 / :50

1:50 am

River Run

Silver

8:00 am

:00 / :15 / :30 / :45

6:00 pm

Warm Springs

Blue

7:42 am

:42 / :12

1:52

Bronze**

AM / 8:30 PM / 1:30

:30 / :00 (no service 10:45am1:30pm)

AM / 10:30 PM / 3:00

*REQ = Stops only served if rider on board **Bronze = peak season only / Dec. 16, 2016 – April 1, 2018

Transportation | Public Mountain Rides | 208.788.7433 | www.mountainrides.org | FREE Between the Mountain base areas From

Route

First Bus

Catch At

Last Bus

Dollar Mountain

River Run

Silver

8:28 am

:28 / :58

5:28 pm

River Run

Dollar Mountain

Blue

8:15 am

:15 / :45

5:45 pm

River Run

Blue > Silver

8:00 am

Perch/:15/:45, cross street to Visitor Center/ catch Silver @:06/:21/:36/:51

5:00 pm

Warm Springs

Silver > Blue

8:15 am

Perch/:05/:35, cross street to Visitor Center/ catch Blue @ :18/:48

5:30 pm

Warm Springs

River Run

Wifi Network / ‘Sun Valley Resort’ – most public areas have free service • Sun Valley Resort Guest Rooms • Sun Valley Meeting Rooms & Business Centers • Sun Valley Lodge & Sun Valley Inn • Sun Valley Day Lodges | River Run, Dollar, Warm Springs •S un Valley Lodge 1 Apartments / Wasatch 701-723, Cascade 724-746, Sawtooth 747-769, Sierra Nevada 770-792, White Clouds 801-814, Bitteroot 815-834 • Lake Cottages / 1152, 1153, 1154, 1155 • Guest Cottages / 152,153, 155 • Sun Valley Village | Konditorei, Pete Lane’s, Aspen Willow (wedding coordinator office) •S un Valley Club / Nordic Center – Dining Room, Pro Shop, White Clouds Real Estate Office (downstairs) The following areas DO NOT have Wi-Fi: Seattle Ridge, Lookout Day Lodge, The Roundhouse, and Trail Creek Cabin.

“Your Responsibility Code” National Ski Areas Association (NSAA)

Tips from Sun Valley Ski Patrol

• Always stay in control. • People ahead of you have the right of way. • Stop in a safe place for you and others. • Whenever starting downhill or merging, look uphill and yield. • Use devices to help prevent runaway equipment. • Observe signs and warnings. Keep off closed trails.

• Always ski or ride with a partner. • Slow speed and family skiing zones must be respected. • Areas beyond the ski area boundary are not patrolled. • By Blaine County Law, all persons involved in a collision, must remain at the scene.

• Know how to use the lifts safely. Freestyle Terrain 1. Make a Plan 2. Look before you Leap 71

3. Easy Style It / start small & work your way up 4. Respect Gets Respect

Phone Numbers EMERGENCY / 911 | Ski Patrol Emergency / 208.622.6262 Bell Service - Lodge

208.622.2122

Main Number / Operator

208.622.4111

Business Center

208.622.2083

Nordic Center

208.622.2250

Childcare | Daycare

208.622.2288

Opera House / Movies

208.622.2244

Concierge

208.622.2097

Race Desk

208.622.6356

Dollar Day Lodge

208.622.2246

Rentals / Repair / Dollar

208.622.2008

Front Desk

208.622.2001

Rentals / Repair / River Run

208.622.6123

Golf / Virtual

208.622.2251

Rentals / Repair / Warm Springs

208.622.6362

Guest Information Center

208.622.2135

Restaurant Reservations

208.622.2800

Hotel Reservations

208.622.2151

Roundhouse Reservations

208.622.2800

Ice Skating | Ice Rink

208.622.2194

Salon | Spa

208.622.2160

Lift Tickets | Dollar

208.622.2245

Security | Sun Valley

208.720.0157

Lift Tickets | River Run

208.622.6136

Shipping / Receiving

208.622.2224

Lift Tickets | Warm Springs

208.622.6362

SnowSports

208.622.2289

Lost & Found | Hotline

208.622.2292

Snow Report

208.622.2093 1