THE SILVER ECONOMY
he silver economy refers to all products, services, and activities designed to meet the needs of people over 55.
Originating from Japan's "silver market" in the 1970s, this concept now spans sectors like healthcare, finance, automotive, energy, housing, telecommunications, and tourism. It continues to grow as a significant part of the economy, with an estimated 1 in 60 people being aged 60+ by 2030, that's an estimated 1.4billion people.
Technology is rapidly transforming the silver economy, with innovations in AI and e-health driving new ways to serve this cohort. Baby boomers, often free of debt and with strong purchasing power, are increasingly spending on experiences and lifestyles they value. Postpandemic, many are opting to downsize to more flexible homes or join retirement communities, allowing them to travel and enjoy their retirement. Health and wellness are priorities for this group, with a strong interest in fitness apps, nutritious products, and active lifestyles. Boomers enjoy sports, fashion, and global cuisines, creating openings for brands that cater to their preferences. Their loyalty to brands is also notable, and they seek products and services that cater to their specific needs. They are also less likely to experiment with more cutting edge flavours and ingredients.
It is also worth noting that those 55+ fall into different stages given the country they are living in. In more affluent countries with access to better dental and healthcare those 55+ are likely to live longer by 30 years than those in poorer countries. They are also less likely to require foods that are easy to eat (pureed, softened), given that they will have had access to good dental care. Prosperity
matters and 55+ consumers are looking for products that support good health, but also address taste and affordability. As you age taste buds do change, but the desire for sweet remains. So, advertising a brand "less sweet" may find buyers in the younger band, whereas an older cohort will not be interested.
This generation, while mature, does not feel "old," and forward-thinking brands are responding with innovative, personalised offerings that match their vitality and interests. The silver economy is a vibrant market driven by a generation keen to continue to live well and explore new possibilities. Myths that those 55+ are frail, or lonely or unhappy or that they are afraid of tech should be debunked. The challenge for food and beverage brands is to step up and address this demographic with natural, affordable and familiar products with a twist.
Renovation rather than innovation seems to be the rule and those brands with history with this demographic are more likely to hold this sector. Think larger font on labels, easy to open packs or bottles, new packaging or variants of old favourites.
Over 55's are not who you think they are - do the research as the nuances matter.
Tania Walters, Publisher tania@reviewmags.com
PUBLISHER: Tania Walters
GENERAL MANAGER: Kieran Mitchell
EDITORIAL DIRECTOR: Sarah Mitchell
EDITOR-IN-CHIEF: Caitlan Mitchell
EDITORIAL ASSOCIATES: Sam Francks, Jenelle Sequeira
ADVERTISING SALES: Caroline Boe
SENIOR DESIGNER: Raymund Sarmiento
GRAPHIC DESIGNER: Raymund Santos
6 Village News
8 Innovative and Inclusive Technology
Formed to address digital inclusion, Digital Seniors has strived to mobilise community and business collaboration to support seniors’ digital needs. The recent Digital Seniors Expo highlighted the need for digital inclusion, especially within retirement village environments.
12 Showcasing Innovation
Exhibitors at the recent Digital Seniors Expo have all showcased a commitment to engaging the next retired generation with technology, and navigating an innovative future.
18 Importance of Accessible Exercise
20 Lessons from across the Tasman: A reflection on aged care reform This month I had the privilege of spending four days in Wellington, meeting with aged care leaders and politicians to discuss the shared challenges facing the aged care sector. Australia and New Zealand have much in common when it comes to aged care, and those similarities make it easier to understand and navigate our differences.
22 Keeping the Community Safe Residents of Ryman Healthcare’s Keith Park Retirement Village in Hobsonville have taken action to help the local community keep safe on the roads.
Research conducted by Monash University has found that more senior Australians would exercise, and better, if classes were subsidised. This has highlighted industry calls for adequate exercise programmes within aged care facilities and the wider community. 39
26 Universal Design in Health and Wellness
The Universal Design Policy1 was released in 2021 by the Victorian Health Building Authority, and makes provision for seven principals of Universal Design that are referenced in the NZ Health Facility Design Guidance Notes.
30 Restaurant Quality Dining
The Gilmours Excellence in Food Award for Care Homes and Hospitals has been won by Sebastian Straetling, representing Oceania’s
32 Strengthening aged care through partnership and collaboration This November, the Aged Care Association welcomed a visit from Tom Symondson, CEO of our Australian counterpart, the Aged & Community Care Providers Association (ACCPA). His visit provided us with a valuable opportunity to learn from his insights on the aged care reforms underway in Australia and the pivotal role the role the ACCPA played in bringing these to fruition.
34 Village Australia News
36 Celebrating Christmas for All With the festive season just around the corner, villages around the country have geared up to celebrate the Christmas spirit.
Village Suppliers
Loneliness and Isolation Among Older Kiwis at Epidemic Levels
The impact of loneliness and social isolation on the health outcomes of older New Zealanders has reached epidemic levels, according to a new study.
The research findings have led health advocates to call for the government to establish a Ministerial lead for Loneliness, similar to that found in the United Kingdom and Japan.
The new ‘Breaking Barriers’ study was commissioned by Age Concern Auckland to help address the growing healthcare crisis within the growing demographic of Kiwis aged 65+ and interviewed respondents across the Auckland and Bay of Plenty regions.[1]
Read more here
Ageism is Still Rife
UK | Ageism is still rife across the United Kingdom, according to a recent report by Age UK, which has explored common themes of discrimination against seniors.
Age UK’s recent report has spelled out the reality of ageism in society and what it means to be an older person living in it. In doing so, it confounded some of
Trans-Tasman Aged Care Collaboration
Tom Symondson, head of the ACCPA, was in New Zealand to share his thoughts on how the Trans-Tasman industries could share their knowledge.
Trans-Tasman knowledge of the aged care sector received a major boost in Parliament this week, as Health Select Committee Chair Sam Uffindell partnered with New Zealand Aged Care Association to host Tom Symondson, Chief Executive of the Australian Aged & Community Care Providers Association (ACCPA).
Valuable insights were shared with a broad range of Members of Parliament as part of wider visit, where Symondson shared his extensive experience in Australian aged care reforms.
ACA Chief Executive Tracey Martin acknowledged the importance of the visit, emphasising that Symondson has been central to advancing aged care planning in Australia.
Read more here
the outdated myths and stereotypes that the Charity said often held seniors back from making the most of both their later lives and the asset that is the older population.
The data-rich report, “Why we want to change how we age,” was interactive and demonstrated how quickly the public was ageing as a society. However, Age UK pointed out that society frequently seemed in denial of this fact, with successive governments unwilling to make the necessary changes in response, instead choosing to “kick the can down the road.”
The Charity launched an ambitious new five-year strategy following extensive consultation with older people, the Age UK network, and many others. Central to this strategy were goals around transforming public attitudes toward ageing and older people, supporting older people to access the health and care they needed, and tackling poverty and inequalities.
For example, only recently had the Government and the NHS begun a serious effort to consider how our health and social care system needed to adapt to help older people stay fit and well in their own homes longer, avoiding hospital admissions wherever possible.
Read more here
New RSL LifeCare Hub for Hunter
AUSTRALIA | RSL LifeCare has rallied support for a new Veteran and Family Hub to be build in Hunter, with funding support confirmed.
RSL LifeCare has accelerated its community consultation efforts for the new Veteran and Family Hub in Hunter, following the recent execution of a grant agreement with the Department of Veterans’ Affairs (DVA).
RSL LifeCare recently hosted a town hall meeting in Maitland, both in person and online, bringing together veterans, their families, local RSL sub-branches, exservice organisations, community leaders, elected officials, local council representatives and members of the broader community.
The event offered a valuable update on the plans for a new hub and provided information on the continued operation of services at the facility on 984B Hunter Street, Newcastle West while a permanent facility is under development.
The new Veteran and Family Hub will offer a holistic and veteran-centric set of services to veterans and their families throughout the Hunter region, covering financial support, DVA claims and advocacy, employment assistance, transitional housing, and wellbeing services.
Toolkit Introduced by Dementia Australia
AUSTRALIA | Dementia Australia has created and introduced a Community Education Toolkit to inform seniors about brain health and dementia. In response to the pressing need to raise community understanding of dementia, Dementia Australia has created a free, easy to use Community Education Toolkit designed to enable community groups and organisations to self-deliver informative sessions about brain health and dementia.
Dementia Australia CEO Professor Tanya Buchanan said the Toolkit was developed in response to an overwhelming community demand for dementia education and the need is reinforced by Dementia Australia’s research findings.
Read more here
RSL LifeCare is actively collaborating with the local community to secure the ideal location for the permanent hub, with current discussions considering a possible site in Maitland. Community input is essential, as local veterans will play a key role in shaping the hub’s design and service model to address their specific needs and challenges.
RSL LifeCare, in partnership with RSL NSW, currently operates five hubs across the Riverina, Shoalhaven, Northern Beaches, Central Coast, and a temporary facility in Newcastle.
Read more here
The Silver Economy
The silver economy refers to all products, services, and activities designed to meet the needs of people over 55.
Originating from Japan's "silver market" in the 1970s, this concept now spans sectors like healthcare, finance, automotive, energy, housing, telecommunications, and tourism. It continues to grow as a significant part of the economy, with an estimated 1 in 60 people being aged 60+ by 2030, that's an estimated 1.4billion people. Technology is rapidly transforming the silver economy, with innovations in AI and e-health driving new ways to serve this cohort. Baby boomers, often free of debt and with strong purchasing power, are increasingly spending on experiences and lifestyles they value. Post-pandemic, many are opting to downsize to more flexible homes or join retirement communities, allowing them to travel and enjoy their retirement.
Read more here
Innovative and Inclusive Technology
Formed to address digital inclusion, Digital Seniors has strived to mobilise community and business collaboration to support seniors’ digital needs. The recent Digital Seniors Expo highlighted the need for digital inclusion, especially within retirement village environments.
igital Seniors has focused on reframing aging as a progressive stage of life. It has also highlighted the need for inclusivity for seniors within business practices. Designed to showcase technologies that benefit seniors and their caregivers, the Digital Seniors Expo served a dual purpose. It was able to inform seniors about technology that could enrich their lives and educating middle-aged individuals about the emerging tech for their future, or tech for their older loved ones.
Through exhibits and practical workshops in the “know-how zone,” attendees could learn skills like recording family histories or recognising online scams. The expo was also intended not just as a showcase but as a motivational event to encourage seniors
and their families to embrace the benefits of technology in a safe, accessible way. The expo included a variety of gadgets, from basic home aids to advanced tech tools, so that seniors at any comfort level with technology could find something useful.
Founder and CEO Cathy Hardinge said that over 60 organisations were on show at the Eventfinda Stadium, which was the first expo of its kind in New Zealand.
“We had zones dedicated to health technology, transport and mobility, gaming, genealogical mapping, intergenerational technologies for reminiscing, free hearing tests, smart homes, pet tech, Neurotherapy and even AI. People could even try out electric cars, and the best e-bikes for seniors and dispose of their old technology.”
Hardinge said one of the underlying issues
Digital Seniors has addressed repeatedly has been ageism, particularly misconceptions about seniors and their capabilities.
“Common stereotypes, such as seniors being lonely or frail, do not apply to everyone. Digital Seniors emphasises the need to challenge these outdated notions and recognise the diverse lifestyles among older adults, many of whom lead active, independent lives well into their later years.”
An example of this is organisations like Life Curve from the UK, which has researched aging for decades. They have found that only a small percentage of seniors experience frailty, contradicting the myth that aging inevitably means physical decline.
By empowering seniors to use technology, Digital Seniors has aligned with government
Continued on page 14.
Continued from page 14.
priorities with helping older adults to stay connected and independent.
Hardinge said that retirement villages would benefit from integrating innovative, digital support services into their offerings. Residents and their families increasingly expect such services for communication and socialisation, but many facilities need more resources or infrastructure to meet these demands. Digital Seniors has advocated for including digital support as an essential service in aged-care environments, suggesting it could soon become as essential as other care services.
Hardinge added that with digital transformation rapidly advancing, many seniors have been left behind, particularly with complex technologies like AI emerging.
“The vision behind Digital Seniors has been to drive positive social change from collective action. The organisation has been working for seven years to foster this change through free, trusted community-based, one-on-one digital coaching by volunteers. Recently, they have also started engaging businesses in the effort, emphasising the urgency of developing their digital services and products to meet the needs of older people,” she said.
This need for digital inclusion has become
a societal and economic issue. The “Silver Economy” is expected to grow significantly as seniors will soon outnumber those under 15 years of age. Many businesses have already observed the increasing demand for senior-friendly services, especially as current approaches often fail to meet their specific needs.
Hardinge said the expo showcased the approach of collective action across different
sectors to address the complex issues faced by seniors in the digital age. The expo also engaged businesses, non-profits, and government entities, whilst presenting a unified front for digital inclusion.
Hardinge said the collaboration had brought people together who acknowledged that digital inclusion was not the responsibility of any single entity but rather a shared social commitment.
Showcasing Innovation
Exhibitors at the recent Digital Seniors Expo have all showcased a commitment to engaging the next retired generation with technology, and navigating an innovative future.
atasha Lavulavu from Te Ara Ahunga Ora Retirement Commission, said that the expo provided an opportunity to introduce its online money guide Sorted.org.nz, to those who were not yet familiar with it, as well as demonstrate how it can support them - for free.
“As we age, money management often becomes more complex. Free, impartial and easy to use, Sorted can be a very empowering resource for seniors by supporting them to make informed decisions about their money, providing peace of mind and improving their overall wellbeing,” said Lavulavu.
She added that in an era in which retirement can span 25-plus years, investing savings
effectively has become crucial. Responding to this challenge, a groundbreaking digital tool is set to launch in March 2025 –Sorted’s drawdown calculator. Developed in collaboration with the New Zealand Society of Actuaries to ensure the modelling is robust and reliable, this innovative, free tool has addressed a critical concern many older people face: the balance between enjoying retirement and ensuring their savings last.
“Taking into account KiwiSaver and other savings along with NZ Super, the calculator helps people determine the optimal income they can draw down over their retirement and to avoid two common pitfalls: spending too much and running out of money, or spending too little and unnecessarily
compromising their quality of life. By adjusting the variables, they can see how their savings might last under different scenerios.”
Spark showcased its technologies that can help improve the lives of seniors, excite with next-generation technology and provide support for attendees with queries related to telecommunications and digital services.
“Spark was privileged to help bring the Digital Seniors Tech Expo to life, along with Digital Seniors and other key event sponsors. The mission of this expo is closely aligned with our purpose, which is to help all of New Zealand win big in a digital world. As part of this, we have a deep commitment to improving digital equity outcomes in New
Continued on page 14.
Continued from page 14.
Zealand, and this permeates throughout our business,” a Spark Spokesperson said.
Spark also demonstrated some of its tech products, from the latest in home security tech, to Google Chromebooks, landline phones, and a variety of mobile phones to suit the needs of everyone there on the day. The Spark stand also ensured that senior’s were ready for the 3G mobile network closure set to take place towards the end of 2025.
“Telecommunications are evolving as the world becomes increasingly digitised, and we want to help make sure everyone can take advantage of all the new opportunities that brings with it, and that no one is left behind as we move into the future.”
From mobile networks to transport, Bikes Auckland encouraged seniors to ride bikes, e-bikes, trikes or trishaws.
“Bikes are a great way for seniors to get around. It’s a gentle form of exercise, it’s social, and a great way to stay connected with your local community - and keep up with the grandkids. Bikes can also provide an alternative if driving is no longer an option,” said Sue Cardwell, Bikes Auckland.
“Bike designs are increasingly diverse, meeting the diverse needs of people, including seniors.”
Cardwell added that there were all sorts of
different bikes available for different needs.
She said that with three-wheeled reclining bikes, trikes and trishaw, seniors can still get out and about without needing to balance.
She added that e-bikes offer a less physically intense way to get around, as well.
Linda Hoogenboom from Quality Life said the expo offered the perfect platform to showcase the need for recreational and therapeutic aides within aged care.
“Recreation is a human right and we all have a deep need to express ourselves outside of work through recreational activities such as sport, hobbies, art, or other. However, health challenges create barriers for meaningful engagement and participation, in particular in recreational activities,” said Hoogenboom.
She added that when this happens, there is a need to develop new ways for the person to continue enjoying life, and therapeutic aids help to break down those barriers.
Hoogenboom said design was important to ensure optimum engagement by the user, and that products need to be aged appropriatly to meet the needs of the person as well. She added that every age group has sensory cues that are meaningful to them and enhance the recalling of memories, conversation and motivation.
Continued on page 16.
Continued from page 15.
“The products I source are either evidencebased designs, such as HUG or used in evidence-based therapeutic recreation practices. For example, the RELISH dementia range is designed specifically for different stages of dementia according to the UK POOL Activity Level (PAL) instrument, which focuses on enabling person-centred outcomes that are always positive and uplifting.”
BNZ advised expo attendees about the growing concern of online banking scams, and how to prevent them. Victoria White, Head of Digital Adoption, said there was a lot of interest from seniors at the expo.
“Our bankers were thrilled to engage with seniors from the local community at the tech expo and take the opportunity to talk to them about getting scam savvy. It was wonderful to see their enthusiasm for learning about
staying safer online and exploring the innovative technology on display,” said White.
“The energy and curiosity of the attendees made the event both rewarding and fun, reinforcing our commitment to help empower seniors to navigate the digital world with confidence.”
North Shore Citizens Advice Bureau highlighted the importance of assisting seniors with technology and how to navigate the internet. Area Manager Gary Brown said for a lot of clients, using the internet can be daunting, but information and advice from the Citizens Advice Bureau can assist with improving wellbeing and contributing to establishing a more robust, cohesive and healthier community.
“We are so fortunate to have people in our community who freely give their time to
help others, supporting and enriching the community in many different ways. Their selfless generosity is what enables us to provide our CAB service of information, advice, and support to the public and connect our clients with other free services,” said Brown.
“Our volunteers weave together their collective contributions to make a difference in people’s lives and a stronger society every day.”
Brown added that Citizens Advice Bureau volunteers are diverse in age, ethnicity, culture and work experience. He said that volunteers are passionate about addressing disadvantage in their communities and for those who want to stay grounded in their local communities.
The expo has showcased product innovation through inclusive conversation, with the communal goal of preparing the next generation for the digital future.
Importance of Accessible Exercise
Research conducted by Monash University has found that more senior Australians would exercise if classes were subsidised. This has highlighted industry calls for adequate exercise programmes within aged care facilities and the wider community.
improvements in physical functions with less time sitting down.
The research was led by Dr Christina Ekegren with Rehabilitation, Ageing and Independent Living (RAIL) Research Centre Associate Professor Sze-Ee Soh and Associate Professor Darshini Ayton and Professor Helen Skouteris from the School of Public Health and Preventive Medicine.
The main focus of the study was to determine factors linked to participation in community-based exercise classes of senior Australians. Other goals were to investigate the connection between participation and physical activity level changes. The study also measured the cost utility of the programme.
Dr Ekegren said the research project was important for understanding the effectiveness and cost-effectiveness of subsidised classes for older adults and which types of exercise older adults are most likely to enjoy.
he study surveyed over 7,000 participants over the age of 65 in partnership with Exercise and Sports Science Australia, the national exercise industry body. Over a 12 week period, participants were examined throughout low-to-moderate intensity classes, which were run by accredited exercise professionals. The process was said to have found significant
“Despite some of the barriers that older adults face in engaging with exercise programmes, there is still significant potential for improvements in strength, mobility and physical activity participation,” Dr Ekegren said.
“So far, few studies of this scale have been completed in Australia, so this research will help cement what we know about the effectiveness and cost-effectiveness of exercise for older adults.”
The ‘Exercise Right for Active Ageing’ programme included older Australians from
every state and territory, including those from regional and remote parts of the country, and included participants aged over 85 years. Many had high levels of comorbidity.
ESSA received Australian Government funding through the Australian Sports Commission to establish and operate the classes, which were taught by accredited exercise scientists (AESs) and physiologists (AEPs) within community-based facilities such as fitness centres and community health centres in metropolitan, regional, and remote areas.
The classes studied included aerobics, aqua aerobics, pilates, balance, yoga, circuits and gym. Each participant paid an average of AUD $8 per class.
Key recommendations from the World Health Organisation Global Action Plan on Physical Activity were critical for driving the programme’s focus, which recommended nations should strengthen physical activity programmes and services for older adults.
According to the World Health Organisation Global Action Plan, seniors around the world are not physically active enough, with up to 60 percent failing to meet current global physical activity guidelines. The World Health Organisation’s key recommendation is better access to exercise programmes.
Cost has also been reported as a major barrier to participating in exercise programmes for older adults. Research also suggested that older adults would benefit from receiving financial
subsidies from governments, for example, for group exercise classes.
ESSA president Dr Brendan Joss said staying physically active was incredibly important for good physical and mental health and to reduce the risk of multiple health conditions.
“We need to strengthen physical activity programmes for older adults with scalable, affordable and effective programmes that address the health concerns of our ageing population,” Dr Joss said.
“Subsidised exercise classes delivered by an accredited professional that accommodate for physical limitations and reduce stigma is essential to get more older Australians moving.”
Funding subsidies would be an effective low-cost strategy for improving the health outcomes and quality of life for older Australians that governments can introduce now according to Dr Joss.
Physical improvements were measured by the accredited exercise physiologists running the classes. Improvements were shown in sitto-stand exercises, timed up-and-go tests, right and left reach and waist measurement.
“The sheer numbers of older people who signed up for this programme show the need for subsidised classes,” Dr Ekegren said.
“The classes ESSA provided were popular and valued and had a real impact on quality of life, especially in rural and regional areas.”
Lessons from across the Tasman: A reflection on aged care reform
This month I had the privilege of spending four days in Wellington, meeting with aged care leaders and politicians to discuss the shared challenges facing the aged care sector. Australia and New Zealand have much in common when it comes to aged care, and those similarities make it easier to understand and navigate our differences.
Tom Symondson CEO, ACCPA
oth our nations are on reform journeys, confronting the growing challenges of ageing populations. In Australia, this journey was accelerated by the Royal Commission into Aged Care Quality and Safety, which exposed deep systemic, issues including with government policy, funding and regulation, and demanded urgent change. My advice to New Zealand is simple: learn from us, so you don’t have to endure the same pain we had to go through. Because if you wait, I guarantee you will get there. Whether it’s now or in 5 or 10 years, there will be clinical failures, there will be providers going broke, and there won’t be enough capacity in the system for the older people who need you. If you deal with it now, you might be able to slow that curve and avoid the six years of upheaval and strain that we’ve endured.
Lessons from the Australian reform journey
The number one recommendation from the Royal
Commission was to enshrine the rights of older people in legislation. This means putting them front and centre, not as passive recipients of care but as individuals with agency and dignity. When rights are enshrined in law, governments are held to account for proper funding, and providers are similarly measured by the way they treat people rather than just the number of services they provide and at what price.
Another cornerstone of reform is the need for multipartisan support. Quite simply, it’s never going to work if it’s only supported by the government of the day. Because not only do you have to get it through parliament, but it needs to stick if they don’t win the next election. Fortunately for Australia, both our government and the opposition acknowledged this. For New Zealand, fostering this consensus should be a priority.
Finally, we’ve emphasised individualised funding, focussing on what we call “choice and control.” This allows older people to tailor services to their needs, particularly in home care, where flexibility is vital. However, to make this shift away from centralised contracts between providers and government work, we had to introduce robust pricing and costing mechanisms, including expanding the functions of the Independent Hospital and Aged Care Pricing Authority (IHACPA). This body ensures transparency and fairness by setting realistic rates for services, addressing the historical underfunding of aged care, and supporting providers to remain sustainable. Together, these changes empower those receiving care while helping to ensure providers have the resources they need to deliver high-quality services.
The importance of sector representation Effective reform requires collaboration at every level, and sector representation is non-negotiable. In Australia, the Government established a taskforce that brought all stakeholders to the table: providers,
older people, older people’s representatives, unions, experts in funding, financing and policy, and of course government themselves. This range and diversity ensured we could develop practical, implementable solutions.
Crucially, the Minister for Aged Care, Hon Anika Wells MP, chaired the taskforce herself, which meant the advice could not be swept away simply because it was challenging or inconvenient. This took great courage, and I give her great credit for it. When we delivered our recommendations, they gained widespread backing from the sector and others because their views had been listened to through the process. Not everyone loved every element, but everyone could live with the final package. Crucially, every stakeholder had to give a little to get agreement from others – this wasn’t the normal experience of advocates all sticking to their pre-planned positions and refusing to give an inch. This gave the government confidence to act.
New Zealand could absolutely benefit from a similar approach. A taskforce inclusive of all voices will not only produce better outcomes but will also strengthen trust across the sector and community. Reform can’t be dictated from above; it must be co-designed with those delivering and receiving care. Only then can you build a system that’s both effective and resilient.
Moving forward
The ageing challenge is not unique to any one country, but how we respond to it defines the quality of life for millions. While Australia’s reforms were born from crisis, New Zealand has the opportunity to act preemptively. By taking the lessons we’ve learned about rights, collaboration, and accountability, you can chart a path that avoids the mistakes we made. The outcome? A system that honours the dignity, rights, and needs of older people
Keeping the Community Safe
Residents of Ryman Healthcare’s Keith Park Retirement Village in Hobsonville have taken action to help the local community keep safe on the roads.
ix residents were concerned to see primary-aged children hurrying along the pathway, usually on scooters and bikes, which then deceptively continues right over Clark Road next to the village. Because of visibility issues from parked vehicles, there were only short breaks in the traffic for children to realise they were crossing the road, and very little time for drivers to slow down or stop.
Although the school opened back in February 2021, locals said the problem has only developed since the completion of a new pathway between a new park area on Clark Road and Keith Park Village.
Concerned, residents from Keith Park noticed the potential of accidents waiting to happen. Resident Don Bennington gathered some of his neighbours together to take action, and by donning his high-vis
vest, morning patrols have now become an essential part of ensuring students get to school safely.
“In the mornings, I get out there no later than 8.15 am because sometimes some early people come through,” said Bennington.
“I would hate to think that someone got run over because I wasn’t there.”
He said it had become a growing concern for him and his fellow residents, Ralph Martin, Peter and Heather Jackson, and Colin and Lois Burrows.
“It was quite pleasing to see the track open but it’s not safe to cross without someone being there. They do need to put in a proper pedestrian crossing because you can see the trails of children coming along. Even the parents sometimes walk straight across,” he added.
“I always make a point of stopping the
Continued on page 24.
Empower with Protein delight with taste. Desserts that care as much as you do.
NESTLÉ Docello™ is a game-changer for delicious and protein-enriched dessert mixes, specifically designed with nutrition in mind to inspire you and satisfy your residents and patients. These dessert mixes offer numerous benefits, making them a perfect addition to any menu.
For more information about our amazing range of DOCELLO Dessert Mixes and other solutions for your kitchen, please visit our website nestleprofessional.co.nz or contact your local Nestlé Professional representative on 0800 830 840.
†At least one and a half times the protein per serve of our NESTLÉ Docello Panna Cotta and Crème Brûlée Desserts when prepared as directed.
There has been overwhelmingly positive feedback from our parents about the help of the residents at the crossing, so we hope this can continue.
Continued on page 22.
children. Some of them are so small they wouldn’t be able to see over the shrubs.”
Scott Point School Principal Pam King said there had been calls from local members of the school community, advocating for a proper pedestrian crossing to be installed on what had become a very busy road. King welcomed any further support from concerned residents from both Keith Park Retirement Village and the wider Hobsonville community in order to make the area safer for students.
“We are just so grateful to have the team from Ryman helping in the morning and afternoon,” said King.
“There has been overwhelmingly positive feedback from our parents about the help of the residents at the crossing, so we hope this can continue.”
King added that although they are not expected to stop traffic, it has certainly helped to have Keith Park residents there as drivers are a lot more aware when they see them in their vests. She said the school had planned to thank them for their dedicated service.
To show their appreciation, a group of year six students from Hobsonville Point Primary presented the residents with a collection of brand new high-vis vests, with a new “Hobby Heroes” logo on the back.
Local MP Cameron Brewer was also on the case, with Member Support Linda Cooper contacting Auckland Transport as well.
Auckland Transport has previously told the village that the safety rating for the area was currently considered ‘low to medium,’ although the location had been added to its Community Initiated Engineering Programme for consideration due to expected increase in pedestrian activity one the park was complete.
“However, we will be installing advisory speed signs of 15km/h at the raised table as a reminder to drivers to lower their speed in the vicinity of the courtesy crossing,”
Auckland Transport said.
“We will also be installing pedestrian signs to enhance awareness of pedestrians in the area. We aim to make these changes by April 2024.”
Delicious
St Michelle Cocoa Sponge Sheet
Irca Tiramisu Mix
Irca Top Cream Custard
Irca Coffee Flavouring Paste
Dobla+ PCB Chocolate Decorations
Universal Design in Health and Wellness
The Universal Design Policy1 was released in 2021 by the Victorian Health Building Authority, and makes provision for seven principals of Universal Design that are referenced in the NZ Health Facility Design Guidance Notes2.
These are:
• Equitable Use
• Flexibility in Use
• Simple and Intuitive Use
• Perceptible Information
• Tolerance for Error
• Low Physical Effort
• Size and Space for Approach and Use
Director for Planning and Development of the Victorian Health Building Authority, Stefano Scalzo says: “Let’s face it, as designers, we often generate and evaluate
ideas based on what we know. We strive to make experiences that solve needs, work well with the human body, and improve lives.
But here’s the problem: If we use our own abilities as a baseline, we make things that are easy for some people to use, but difficult for everyone else.
There are 7.4 billion people in the world. Our ambition is to create health environments that are physically, cognitively, and emotionally appropriate for each of them. It starts with seeing human diversity as a resource for better designs.”
Continued on page 28.
Our ambition is to create health environments that are physically, cognitively, and emotionally appropriate for each of them. It starts with seeing human diversity as a resource for better designs.
Continued on page 27.
In practical application, there are some simple considerations that we have collected from our experience and research:
• Allow adequate space around chairs and dining tables so that clients using mobility aids and wheelchairs can access the furniture easily.3
• Make sure the access area between the entrance doorway and seating areas is at least 1,500mm wide so that clients and their carers have space to move and pass.3
• Provide extra space for the temporary storage of equipment, such as walking aids and wheelchairs, while it is not being used.3
• In small rooms where space is at a premium, attach castors to the furniture so that it can be easily moved out of the way during moving and handling tasks.3
• Consider seating with arm rests, high backs and a wide and stable base.
By incorporating these principles and practical considerations, we can create health and wellness environments that are inclusive and accessible to everyone. Universal Design is not just about meeting standards; it’s about enhancing the quality of life for all individuals, regardless of their abilities.
Beautiful tailored furniture for social interaction.
Redefining clinical comfort.
Restaurant Quality Dining
The Gilmours Excellence in Food Award for Care Homes and Hospitals has been won by Sebastian Straetling, representing Oceania’s The Bellevue.
he process oversaw the vast leap taken by aged care chefs, and how the industry has highlighted the importance on restaurant-quality dining. For the competition, Straetling served lamb shank with mash and beans as well as a caesar salad. He considered these dishes as able to exemplify the focus on creating homely, restaurant-quality meals.
Straetling said that it was a real privilege to be recognised at the awards, and that the achievement underscored the commitment of Oceania and The Bellevue to deliver a premium culinary experience for residents, ensuring that every meal not only meets their needs but also enhances their quality of life.
“Thanks to our efforts, we’ve seen a significant drop in returned meals, increased participation in communal dining, and high attendance at our weekly Wednesday night dinners, where residents even invite their families to share the experience,” he said.
“We’re proud to set a new standard for aged care dining, showing that exceptional food and service can transform the lives of
Sebastian Straetling
Oceania's The Bellevue
residents in meaningful ways.”
Before his career as a chef, Straetling pursued a career in electronics, but his love for travel drew him towards the culinary world. Becoming a chef has allowed him to combine his passions for food and exploration.
Over his career, he has worked in renowned one- and two- Michelin-star restaurants throughout Europe which refined his craft and gave him invaluable experiences. Since joining the Oceania team in June of this year, Straetling has focussed on bringing his experience from luxury hotels and resorts into aged care. He said the shift has been incredibly rewarding, as it allowed him to give back to the community while spending more time with his family.
Heading into 2025, Straetling’s main focus is to continue enhancing food and service options for residents. One initiative he was particularly excited about was the introduction of additional dining options, such as a buffet breakfast to provide more variety and flexibility for residents.
One trend he has noticed is that dining in
aged care has become more about creating a holistic, restaurant-quality experience for residents.
“Residents today expect meals to be homely yet prepared and served with the finesse of a fine dining experience. The emphasis is on delivering high-quality, nutritious meals in a warm, communal setting that fosters connection and enjoyment.”
Judge of the competition, Pip Duncan, praised Straetling’s achievement.
“Congratulations to The Bellevue for making the commitment to take Food Service to another level by commitment to a very experienced Chef who has placed an emphasis on continuous improvement and training to ensure the high levels of service and delivery on their well-curated menu,” said Duncan.
“Flavour and presentation are key for the residents, this ensures that the food served is eaten and enjoyed. It sounds simple, but this happens 365 days of the year. To have all the residents enjoy tasty food and meet their nutritional requirements takes commitment from the whole team.”
Strengthening aged care through partnership and collaboration
This November, the Aged Care Association welcomed a visit from Tom Symondson, CEO of our Australian counterpart, the Aged & Community Care Providers Association (ACCPA). His visit provided us with a valuable opportunity to learn from his insights on the aged care reforms underway in Australia and the pivotal role the role the ACCPA played in bringing these to fruition.
Hon. Tracy Martin Chief Executive Aged Care Association
s New Zealand embarks on its own path to reforming the aged care system, we have an invaluable opportunity to learn from these experiences of our neighbours across the Tasman. Australia’s reforms have been long in the making and were born out of a crisis.
While New Zealand’s context is different in many ways, we share the same challenges of an aging population, and we are fast
approaching the same pressures. A key lesson we took away from our time with Tom Symondson was that if we are to avoid the hardships Australia has faced in their reform journey, we must act now.
Lessons from Australia’s reform journey
The driver of Australia’s reform journey, the Royal Commission into Aged Care Quality and Safety, exposed deep, systemic issues within the sector, prompting urgent reform. While we have not yet experienced the same level of crisis, the issues Australia faced will sound eerily familiar to those working in aged care in New Zealand, including funding shortfalls, workforce challenges, and a shortage of beds in the face of growing demand.
One of the standout successes from Australia’s reform is their taskforce model. This initiative brought together voices from across the sector: aged care providers, unions, older people’s representatives, and government officials all had a seat at the table. The inclusivity of this process, alongside the leadership of the Minister for Aged Care, Anika Wells, allowed for reforms to be developed with support from across the sector.
For New Zealand, this taskforce model offers crucial insight. We need a collaborative approach to aged care
reform, one that brings together providers, policymakers, and the people we serve. If we fail to do this, we risk implementing reforms that are not reflective of the needs on the ground. By taking the collaborative taskforce approach, we can better ensure that any reform outcomes truly meet the needs of our elders and those who care for them.
Two-way learning: cultural sensitivity in care
While we can learn a great deal from Australia’s reform, there are also lessons that New Zealand can offer in return. One area where we have significant expertise is in delivering culturally appropriate care for Māori and Pacific communities. We understand the importance of embedding tikanga Māori and Pacific values into care settings, whether through whānau-based models, integrated community support, or culturally safe practices.
As these populations grow in Australia, we can provide practical insights into how to tailor aged care services that respect the cultural values and needs of these communities.
Strengthening the ACA-ACCPA relationship
The team at the ACA has seen a lot of fresh faces recently, reflecting the evolving strategic direction of the association. As a relatively new and dynamic group, we have great aspirations to widen what we provide to our members and how we influence care settings.
We see many immediate benefits from fostering a closer working relationship between our team and the team at the ACCPA, including enhancing our understanding, our education, and our knowledge base.
This partnership is about both learning from Australia’s reforms and how we could adapt these to our New Zealand context, but also about sharing our expertise. By collaborating more closely, we can better address the sector’s needs and ensure that both countries are better prepared for the future.
A shared challenge, a shared opportunity
At the end of the day, while New Zealand and Australia are distinct in many ways (culturally, geographically, and politically), the challenge we face is the same: all humans age. The way we deliver care may differ, but the underlying principles of dignity, respect, and quality care remain constant.
Nothing in this conversation is about simply lifting Australia’s solutions and applying them to New Zealand. We are different countries with different needs, but our shared challenges make it imperative that we work together, learning from each other to build a better future for older people in both countries.
We can learn from each other’s successes, avoid each other’s mistakes, and ultimately create a stronger, more sustainable aged care system for future generations.
COTA Support Superannuation Reform
AUSTRALIA | Changes to the retirement phase of the Australian superannuation system will help ensure older Australians can enjoy their retirement with dignity, COTA Australia said.
The Federal Treasurer has announced a raft of reforms, which the
government said will help improve the quality and transparency of superannuation.
Measures such as improving resources on Moneysmart, introducing new reporting frameworks to make superannuation easier to understand and more transparent,
Aged Care Bill Passing
AUSTRALIA | The passing of the Aged Care Bill has ensured once in a generation reforms for the system catering to thousands of senior Australians.
The Albanese Labor Government’s Aged Care Bill has officially passed Parliament, ensuring once-in-a-generation reforms to aged care.
The historic passing of this Bill and a new Aged Care Act means older Australians and their loved ones will access a better system that puts quality care and safety first.
The rights of older people are now at the heart of the Aged Care Act, as we build a new way of working that values the safety, dignity and respect of older people in aged care.
Read more online
deserve to be able to have a dignified retirement and changes to ensure the information they get in retirement is transparent and reliable are crucial.
“These changes are about ensuring that after saving our whole lives for our retirement, Australians are able to live the life in retirement that they want and deserve to,” Sparrow said.
creating better innovative retirement products, and introducing a new set of best practice principles for the super industry are all set to be introduced.
Chief Executive Officer of COTA Australia –the leading advocacy organisation for older people – Patricia Sparrow said that Australians
“It’s really hard for people to know what to do in planning for, and managing, the retirement phase of our lives. The system is complex to navigate and overwhelming for many people. It’s important we change that, and these measures are a good step towards making that easier for us all.”
Read more online
Dementia Australia Calls for National Conversation
AUSTRALIA | Dementia Australia has led the call for a national conversation on dementia and brain health to raise community awareness of dementia.
Speaking at a Parliamentary Friends of Dementia event at Parliament House in Canberra, Dementia Australia CEO Professor Tanya Buchanan said that there is still no cure for dementia and, coupled with poor community understanding, there is an urgent need for a national conversation to raise awareness of the condition and to educate Australians on risk factors for developing dementia.
Read more online
Christmas Appeal Launch
AUSTRALIA | With insufficient support throughout the country, Dementia Australia has launched its annual Christmas appeal ahead of the festive season.
Dementia Australia research has found more than half of Australians feel there is insufficient support for the 421,000 Australians living with dementia, a challenge that is exacerbated over the Christmas and New Year period. The industry body has officially launched its Christmas Appeal, an annual campaign that Dementia Australia operates the National Dementia Helpline all day, every day.
The Dementia Australia research shows that more needs to be done to support Australians impacted by dementia.
Read more online
Transition Taskforce Assembled by Government
AUSTRALIA | A Transition Taskforce has been introduced by the Federal Government to assist with delivering historic reforms.
The Albanese Government is helping the growing number of older Australians choosing to retain their independence at home, with cap-free gardening and cleaning services under Support at Home. As part of historic reforms for Aged Care, the Government has also assembled a Transition Taskforce.
Around 1.4 million Australians will benefit from the government’s
ACCPA Congratulates Reform Leaders
AUSTRALIA | Tom Symondson, on behalf of the ACCPA, has congratulated Federal politicians for their part in the new aged care reforms.
Anew rights-based Aged Care Act was the number one recommendation of the Royal Commission into Aged Care Quality and Safety, while also delivering on dozens of other recommendations. It was fully supported by aged care providers. ACCPA leadership has congratulated those who made it happen.
“This truly is an historic moment in Australia’s aged care reform journey,” said ACCPA CEO Tom Symondson.
“Our elected politicians should be congratulated on reaching rare bipartisan support for these landmark reforms.
Read more online
$4.3 billion investment in the Support at Home program by 2035, representing the greatest improvement to aged care in 30 years.
From 1 July 2025, the Support at Home program will provide improved access to services, products, equipment and home modifications to help older people remain healthy, active and socially connected to their community. These changes are just one way the government is improving aged care to meet the expectations of older people.
Consumer Confidence
Protections will showcase how the aged care reforms build transparency and accountability into the aged care system, giving older people confidence they can access highquality person-centred care where and when they need it.
“We heard clear feedback during the
Community Affairs Inquiry that older Australians want greater flexibility in the aged care they receive,” said Aged Care Minister Anika Wells.
“We are listening to the voices of older Australians to make sure we build an aged care system they can trust.”
Read more online
Celebrating Christmas for All
With the festive season officially here, aged care villages around the country have geared up to celebrate the Christmas spirit.
At her village, Johnson said that Christmas decorating was very resident-led process, from deciding the themes and putting up the decorations. For a bit of festive fun, Arvida Aria Gardens will this year host a resident door decorating competition called ‘Deck the doors’ – where residents and their families can decorate their doors and potentially win a prize. She said that some residents absolutely love the season and have amazing ideas on how to make everyone get in the spirit.
Johnson added that the Christmas season begins in November, as every area of the care centre has a Christmas party where families are invited.
“There will be entertainment and festive finger food, as well as Christmas Cake. The community baking club has baked a Christmas cake from a recipe from one of the residents. This month the Kitchen team and residents have decided on the Christmas lunch menu and usually it’s traditional fare that is favoured by everyone. Santa will arrive on Christmas Day to hand out gifts to residents.”
o reflect the growing diverse cultures found throughout the sector, many villages have chosen to showcase different festive traditions and themes. For Arvida, the the touch of local flavour has been a driving force.
Arvida Aria Gardens Wellness Leader, Bronwyn Johnson, said that there was a good mix of decorations this year.
“We have a mixture of themes this year that mix traditional with Kiwiana. There will be the winter wonderland look alongside Māori pois and Kiwi bird,” Johnson said.
For Oceania, it is recognised that the Christmas season is a special time for many of its residents and their families.
Andrew Buckingham, Chief Property and Operating Officer, said this had created an aim to bring joy to all Oceania villages across New Zealand.
Continued on page 38.
Continued on page 37.
“Each year, our incredible teams help to bring the Christmas cheer in December through decorating, carolling and music, festive treats, and fun workshops,” said Buckingham.
He added that while the decorations don’t necessarily follow a strict theme, most Oceania villages choose traditional decorations with lots of red and green to create a warm, homely atmosphere.
The Christmas Tree is by far the centre point of decorating at Oceania, where residents are actively encouraged to add a trinket of their own to the tree to celebrate all people within the communities.
Alongside this, care residents also engage in festive workshops where they can craft
their own Christmas party hats. Residents are also assisted to decorate their personal spaces, which has helped to bring a sense of home comfort.
Buckingham said that every year, villages are encouraged to give back to their communities in meaningful ways over the holiday season. He said this could range from collecting food for the city mission to knitting cosy socks and beanies for starship. He was proud of all residents and teams that go above and beyond.
“For us, music is at the heart of the season’s celebrations, and you’ll find our communal areas and cafés switching to Christmas playlists as soon as December begins. We are also fortunate to welcome local schools
Each year, our incredible teams help to bring the Christmas cheer in December through decorating, carolling and music, festive treats, and fun workshops.
and musicians to share the joy of Christmas through carol singing,” added Buckingham.
“As for Christmas menus, we like to stick to the classics. For our Independent Living Unit (ILU) residents, they’ll be having a feast of glazed ham, fresh salads, pavlova topped with fruit, and all the classic favourites.”
Gerlie Navaja, Resident Experience Coordinator at Ryman’s Logan Campbell Village, said decorations this year would be more traditional, with a classic look of red, green and gold.
She said that all Christmas decorations will go up in early December, with many helping residents on board to muck in. Throughout the holiday season, Navaja has planned several outings to bring cheer to residents,
including visiting the MOTAT Christmas Lights Show and Franklin Road, whilst at the village, residents can get involved with Christmas carolling in the care centre units, a Christmas pot luck dinner, Christmas themed happy hour, a Believe It or Not Christmas Quiz, and Carols in Candlelight.
One resident Navaja pointed out had spent the year knitting Christmas socks to hang on every independent apartment door with chocolates.
Christmas festivities within aged care have become an integral part of yearly celebrations for both residents and staff. As 2024 comes to an end, many have already started planning celebrations throughout the new year.
Over the last 30 years, we have supported tens of thousands of aged care staff to achieve life changing and nationally recognised qualifications, all via our work-based learning programmes. Employers have the confidence of knowing that their staff have demonstrated the required competencies, and ultimately deliver a better standard of care to residents. For 15 reasons why you should entrust your workforce development to Careerforce, check out careerforce.org.nz/careerforce-difference careerforce.org.nz/aged-care 0800 277 486 YEARS Celebration 1994 - 2024
Replaces a table’s existing screw-in feet
Stabilises tables with a press of the table top
Internal locks provide unrivalled stability
Enables the alignment of table tops
Independently tested by FIRA
Exceeds - international standards for Stability, Strength, Durability & Safety (BS EN 581-1:2006 & BS EN 581-3:2017)
Install in seconds. No tools required
Saves you time, money and frustration while improving your customers’ experience What makes a 5-star experience? It’s all the little things. From the moment your guest sets foot on the property, he or she begins evaluating every little detail.
Ph: 09 444 9078 I Email: sales@cooktech.co.nz Web: www.cooktech.co.nz
NO. 1 PPE STATIONS now locally available from our NZ Warehouse
Sterri-Matt® PPE Stations & Dispensers are the ultimate IPC solution with over a 100 versatile combinations to enhance your infection control programs
we also offer a wide range of Quad Glove Dispensers for added convenience & accessibility are also now available!
