Reduced Level 2 and 3 Fees for 2025
For 2025, we’ve reduced fees on Level 2 and 3 Health and Wellbeing and Cleaning programmes by over 50%*
Learners completing Careerforce training programmes gain the skills needed to achieve nationally recognised health and wellbeing qualifications.
Our work-based programmes cover entry level certificates through to leadership and management diplomas. Talk to us about how we can help upskill your team.
*Applies to Careerforce’s employer-led programmes only careerforce.org.nz/aged-care
Tania Walters Publisher
Welcome to the latest edition of the Aged Plus Village Business Buyers Guide — your resource for connecting with the products, services, and innovations shaping the aged care sector in New Zealand.
The aged care residential services industry is projected to reach an impressive $4.6 billion in 2025, reflecting the growing demand for high-quality care and innovative solutions. Data from Stats NZ suggests the country’s population pyramid is set to resemble more of a rectangle in the coming decades, driven by the baby boomer generation reaching old age and modern social advances enabling longer life spans. This shift is transforming the aged care sector, evolving from a homogenous service model to a continuum of diverse options — designed not only to support older generations but also to appeal to middle-aged family members who influence decisions about care of their older family members.
An event to mark in your calendar is the first-ever Aged Care Symposium, set to take place on 21 July 2025, at the Sir Howard Morrison Centre in Rotorua. Pathway to Progress: Advancing Careers and Elevating Aged Care, hosted by Kanoa Lloyd, will bring together industry leaders and professionals to explore the evolving landscape of aged care
careers, workforce development, and leadership opportunities. Discussions will focus on workforce sustainability, innovative career pathways, and strategies to support and grow the sector — a must-attend event for those passionate about the future of aged care.
In this guide, you’ll find a curated selection of trusted suppliers and service providers who understand the complexities of this ever-changing environment. Whether you’re looking to upgrade facilities, streamline operations, or create a more enriching, supportive environment for residents, the solutions featured here are designed to help your business thrive.
Our goal is to empower aged care operators with the insights and resources they need to make informed decisions — supporting better care outcomes and stronger, more resilient businesses.
We hope this guide proves to be a valuable tool in your toolbox helping you plan, adapt, and succeed in the year ahead.
Thank you for your ongoing dedication and support of this vital industry.
Tania Walters
PUBLISHER: Tania Walters
GENERAL MANAGER: Kieran Mitchell
EDITORIAL DIRECTOR: Sarah Mitchell
MANAGING EDITOR: Caitlan Mitchell
EDITORIAL ASSOCIATES: Sam Francks
ADVERTISING SALES: Caroline Boe
SENIOR DESIGNER: Raymund Sarmiento
GRAPHIC DESIGNER: Raymund Santos
AGEDPLUS is published under license to Review Publishing Co Ltd. Please direct all enquiries and correspondence to Review Publishing Co Ltd. The opinions and material published in this edition of AGEDPLUS are not necessarily those of the publishers unless specifically stated. All material in this publication is copyright and may only be reproduced with the consent of the publisher. Copyright 2025 ISSN 2815-7478 (Print) ISSN 2815-7486 (Online)
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REMOVING THE STIGMA OF DEMENTIA
Based on findings from the inaugural Australian Institute of Health and Welfare Dementia Awareness Survey, generally, the Australian public knew little about dementia. The survey, the largest of its kind in Australia, asked over 5,400 people aged over 18 what they knew about dementia, their attitudes towards the condition and people who live with it.
Akey highlight of the survey was the common misconceptions about dementia, including the incorrect belief that dementia was a “normal” part of ageing. More than two-thirds of survey respondents also believed that people with dementia were unpredictable and needed to be constantly supervised. Overall, Dementia Australia believe there was now a clear need to improve knowledge within the community.
Over the past decade, several surveys conducted by Dementia Australia have shown an ongoing, and concerning, lack of awareness and understanding about dementia. A report on Australian attitudes and beliefs in 2019 displayed how, although there is significant empathy and growing awareness of dementia, more than half of respondents were not confident about their knowledge of the condition. There was even less confidence about talking to someone living with dementia, which reflected a high level of fear and unease about the way in which someone with dementia might react to them.
The same survey indicated that more than 63 percent of people living with dementia considered discrimination a common factor to the condition, whereas 74 percent said people have not kept in touch as they did prior to their dementia diagnosis, and 80 percent had not been invited to social functions. More than 73 percent of family, friends or carers of people living with dementia said that discrimination was common or very common. The survey also indicated that there were decreasing levels of social engagement for people with dementia, as well as inclusion and connectedness within their communities.
Lack of knowledge and insight have had widespread repercussions, according to Dementia Australia.
Bobby Redman, Chair of the Dementia Australia Advisory Committee, said that with the amount of people living with dementia, it was almost unbelievable that there were still discussions about the limited awareness and understanding of dementia in the community.
“As a person living with dementia, this saddens me. Why do people treat us differently? What have we done to
Why do people treat us differently? What have we done to deserve this? As a Dementia Advocate, it angers me. Why are people not listening? Why are they not changing their attitudes? All we are asking for is to be understood, respected and supported - just basic human rights.
deserve this? As a Dementia Advocate, it angers me. Why are people not listening? Why are they not changing their attitudes? All we are asking for is to be understood, respected and supported - just basic human rights,” said Redman.
She added that there were many examples of excellent community projects designed to include people living with dementia, yet they were still in the minority.
“If local councils, businesses and organisations recognise that dementia is no less of a disability because it is invisible, we could feel supported. If friends and others in our community keep an eye out for us and make sure we are included, we can feel less socially isolated.”
Stigma related to dementia has become complex and now
incorporates a public stigma, which has been collectively and communityimposed, self-stigma and stigma by association. Dementia Australia said that the stigma and discrimination associated with a dementia diagnosis can cause harmful damage. This has included discouraging healthcareseeking behaviour and reducing social engagement, particularly with friends and the wider community. It also included the associated consequences of physical, cognitive and psychosocial health of people living with dementia. Dementia Australia added that without a medical breakthrough, there will be an increase in people living with dementia from more than 421,000 in 2024 to more than 812,500 by 2054. There are currently over 1.6 million people providing care for dementia patients in Australia. Y
INVESTING IN EDUCATION
As New Zealand shifts into an unprecedented era where declining cognitive ability will affect one in every four Kiwis, there is a strong need for dementia education within the community.
Hon. Tracy Martin Chief Executive Aged Care Association
The effects of dementia can impact friends and families, as well as the dedicated staff throughout aged care providers.
Aged Care Association Chief Executive, Hon.Tracey Martin, said that dementia has long been a complex and often misunderstood condition, which can bring a sense of guilt, frustration and helplessness and manifest as misguided anger towards care facilities.
“I hear from families regularly about the emotional turmoil they face when placing a loved one in care. They question whether they’ve done the right thing, whether they should have tried harder to manage at home, or whether the care facility will be able to provide the compassionate, individualised care
their loved one deserves,” said Martin.
“This guilt, while understandable, can be minimised with better education and awareness across the entire country. The more we can elevate understanding about dementia - its progression, its inevitable impact, and the role that expert care can play - the more we can ease the burden on whanau.”
Almost 90 percent of residents in care facilities in New Zealand will experience some sort of cognitive decline. Although this is statistically alarming, Martin urged the importance of noting that the majority of residents are managed well within standard care facilities without any need for secure units. She said that this has challenged the dated idea that residents with
dementia need to be locked down or separated from other residents.
Martin added that this is a valid reason why the future of dementia care in New Zealand is in need of a refreshed approach. Although she said that secure units have a place within the sector for some residents with acute needs, she argued they were not the future for everyone living with dementia. She believed in providing a more integrated and holistic environment that can be individualised to their unique needs, which will better support people battling cognitive decline.
The Aged Care Association has a vision to elevate the training and resources available to the local
workforce, which will further empower them to confidently manage the complicated tasks associated with dementia care. Martin said that education will help the sector ensure that its carers not only understand the clinical responsibilities of caring for dementia, but also how to interact with empathy, understanding and patience.
“Dementia education needs to go beyond the physical tasks of care; it should encompass communication skills, emotional intelligence, and the ability to engage with residents in a way that honours their individuality and past experiences.”
Martin reiterated how vital it is to bring families and communities into the fold of dementia education.
This guilt, while understandable, can be minimised with better education and awareness across the entire country. The more we can elevate understanding about dementiaits progression, its inevitable impact, and the role that expert care can play - the more we can ease the burden on whanau.
“Whanau need to be supported with accurate information about what dementia is, how it progresses, and how they can continue to be involved in their loved one’s life while navigating the emotional challenges it brings,” she said.
“It is equally important for whanau to understand the model of care at the facility their loved ones are in, as care models can vary between providers.”
The goal of the New Zealand Aged Care Association is not just to care for those with dementia, but to transform the way dementia is approached across the sector. Martin added that by investing in education, it can be reinforced that people with cognitive decline are still part of families and the community. Y
ANOTHER YEAR OF MOMENTUM
Since taking over the reins in August last year, the past six months have been a busy time for Michelle Palmer, Executive Director of the Retirement Villages Association.
Michelle Palmer Executive Director, RVA
Astand-out priority that has been a key focus for the RVA has been the review of the Retirement Villages Act, which she considered a significant shift for the sector. The announcement from Associate Housing Minister Tama Potaka and Seniors Minister Casey Costello confirmed that the Government will focus on updating the Act in order to bring it in line with sector best practice and strengthen transparency, such as introducing a plain language version of the code of practice.
Palmer said that the key priorities the Government has identified have aligned with the sector’s commitment to improving the way the retirement village model works for both operators and residents.
“New Zealand’s retirement villages’ sector has been proactively rolling out the most significant reforms in a generation for the past three years under its Blueprint for Improvement.
Despite supporting the change, the RVA’s biggest concern regarded imposing mandatory buybacks of licences to occupy. Palmer said that the
Association certainly didn’t disagree with operators sharing in the pain of a lengthy settlement, regardless of whether it is the operator’s fault or more likely subdued market conditions.
“But the time that an existing retirement unit is refurbished, put on the market and then sold is just the start of the journey. That new purchaser most usually has to place their house on the market, make a sale and then get a settlement before they can move to their village,” she said.
“The money previously paid by the original purchaser will have repaid the
bank, or been reinvested in the village - certainly there is no pot of money available as some people suggest.”
Palmer said the only way that a mandatory period could possibly work would be for villages to hold large lines of credit with the cost that would bring.
“At the very least it would quickly make smaller regional and charitable villages insolvent and disappear and increase costs for all parties.”
Misinformation has posed several challenges within the sector recently, and was something that Palmer considered an important issue that needed to be addressed. She said the RVA had provided a voice of reason to let people know that the sector is continuously looking at how it can improve its practices and the experience for residents.
“This is a sector that has undertaken huge transformation as it has grown and reflected and it will continue to do so. We are very keen to get on with making further changes.”
Palmer added that other contributing challenges within the sector included rising operational costs, and the cost of construction materials and maintenance. She said the ability for villages to recruit and retain good staff also has its difficulties. She said although challenging, the sector wasn’t immune from finding a solution.
Focused on the next year, Palmer said village operators want certainty and clarity, which will allow them to continue meeting the demands of the over 53,000 New Zealand seniors who live in retirement villages, and, importantly, the 130 people who make the move to village life every week.
“We look forward to continuing to work with village operators, the Government, the Ministry of Housing and Urban Development, the Retirement Villages’ Residents’ Council and the Retirement Village Residents Association.” Y
LIFELONG LEARNER GOES FROM PEELING SPUDS TO MANAGING ELDERLY CARE
Ten years ago, Melissa Hunt started at Wairarapa Care Network (now Waicare Day Activity) as a kitchen hand, peeling potatoes and doing dishes.
She noticed the fun that the staff and attendees were having, so she approached her boss about opportunities for growth. This led her to begin her studies with a Level 2 Health and Wellbeing qualification, which she later progressed to Level 3.
Motivated by a colleague, Hunt then completed the Level 4 Apprenticeship in Diversional Therapy, with full support from her employer and workbased training provider, Careerforce.
Hunt said she never saw herself working with the elderly, but now she wouldn’t have it any other way.
“I’ve gone from the bottom to the top, it’s been hard work, but I got there,” said Hunt.
Now, as the manager of the elderly day care centre, Hunt oversees a variety of activities like games, craft, and musical performances, which she said are particularly engaging
for the attendees and bring back many memories. Hunt loves singing alongside performers, fulfilling her dream of being a musician while connecting with the elderly. “They always ask when I’m singing next,” she said.
Hunt credits Waicare for supporting her studies and helping her grow. Her manager encouraged her to begin with a Level 2 Health and Wellbeing Certificate and provided ongoing opportunities for advancement. With Apprenticeship Boost funding, her employer was able to upgrade laptops and provide a printer for resources, benefiting the whole team.
Hunt enjoyed the study process, making time for assignments and attending the Careerforce ‘Achieve study hubs’ in Masterton. These faceto-face sessions, run by Careerforce, allowed her to meet and connect with other apprentices, some of whom she
It’s easy because you’re guided through it and you’re never on your own. It’s a journey, but a good journey.
still keeps in touch with.
Reflecting on her journey, Hunt said it has not only expanded her knowledge but also greatly helped her confidence.
“It’s given a huge boost to my selfesteem, everybody looks up to me now,” she said.
Hunt’s experience with Careerforce has been extremely positive.
“It’s easy because you’re guided through it and you’re never on your own. It’s a journey, but a good journey,” she said.
More information on the New Zealand Apprenticeship in Diversional Therapy and other programmes are available on the Careerforce website. You can also contact 0800 277 486. Workplaces may also qualify for the Apprenticeship Boost funding which has been extended to 2028. Y
WORK-BASED LEARNING FOR YOUR WHOLE TEAM
Learners completing Careerforce training programmes gain the skills needed to achieve nationally recognised NZQA health and wellbeing and cleaning qualifications. These programmes cover entry level certificates at Level 2 and 3, as well as Level 4 Apprenticeships, and the Level 5 Diploma Leadership and Management. All programmes are delivered in the workplace, on the job.
Reduced fees on health and wellbeing and cleaning programmes in 2025
Careerforce understands the significant challenges facing the aged care sector, including financial pressures and the growing demand for staff who need to be upskilled. To help support the vital work being done in this sector, Careerforce is offering reduced enrolment fees on their most popular Level 2 and Level 3 Health and Wellbeing and Cleaning programmes in 2025. Their enrolment fees have been reduced by over 50 percent, now priced at just $95 (incl. GST), down from $200 to $230. This initiative aims to ease the burden of training costs, making it more accessible for individuals and teams to enhance their skills and expertise, and ensure that workplaces can continue to access the learning they need to deliver high-quality care and support.
This discount applies exclusively to employer-led enrolments, where employers actively support their learners with assessments. For more information on pricing and programme details, employers can refer to the qualification/ programme pages on the Careerforce website. www.careerforce.org.nz
STEP IN THE RIGHT DIRECTION
Council on the Ageing (COTA) Australia, the leading advocacy organisation for older people, said the AUD $440 million investment into the Commonwealth Home Support Program (CHSP) to support in-home aged care was a positive step in the right direction, but has urged the Government to do more for the tens of thousands who still need support.
Corey Irlam, Acting CEO of COTA Australia, said all efforts to reduce wait times were welcomed, but there was a need to continue to call on the Federal Government to lock in a plan so that no one waits more than 30 days for their Support at Home package, from the moment they apply until the day their first service commences.
“This CHSP funding ensures thousands more older Australians will be supported to live independently in their homes, but it won’t be enough to clear the decks of the more than 58,000 Australians waiting for a home care package that looks to CHSP for interim support while waiting for any supports,” said Irlam.
Getting timely support when you first make the decision to accept support to remain in your home is vital.
“Getting timely support when you first make the decision to accept support to remain in your home is vital. It’s demoralising for older people waiting so long after they finally admit to themselves they need a little help to remain safe at home, and particularly impacts those who deteriorate faster because they didn’t get the support they needed sooner.”
Irlam added that this investment will significantly help CHSP providers who are short on resources, as evident in data released by My Aged Care that indicated only one in three providers had availability for new clients, and only 20 percent with the availability for in-home domestic assistance.
The announcement of additional funding has built on the Federal Government’s MYEFO announcement in December of an additional AUD $101 million for more than 7,600 new home care packages (HCP), which will bring the total number of new home care packages this financial year to over 31,700.
As of September 2024, more than 70,000 Australians were waiting for a home care package at their assessed level of need.
Irlam added that these were significant amounts that would improve the independence and quality of life for Australian seniors, but the support cannot stop here.
“The Federal Government must have a plan in place to ensure no Australian is kept waiting longer than 30 days for the support and independence they deserve,” he said.
“Current wait times in Home Care Packages of 12-15 months for a Level 4 Home Care Package is simply not acceptable.”
The recent announcements of over half a billion dollars in new investments was considered a massive step forward in addressing a dire need for older Australians, but Irlam reiterated that more will need to be done to ensure the sector can provide timely in-home care that truly delivers for older Australians. Y
KEY PRIORITIES FOR SUPPORTING SENIORS
The release of the National Aged Care Advocacy Program (NACAP) has outlined key priorities for the aged care sector in Australia, according to OPAN, the Older Persons Advocacy Network.
Through the NACAP, the Department of Health and Aged Care has funded 235 advocates and support staff across OPAN’s national nine-member network to support older people in accessing the care and services they need.
The overwhelming majority (90 percent) of the older people surveyed in the Australian Healthcare Associates (AHA) evaluation felt they had received better aged care services as a result of that support. More than 80 percent also reported an increased awareness of the services available to them, including advocacy, and their aged care rights.
The evaluators also found that the NACAP was successfully empowering older people to self advocate, as detailed by the 74 percent of those surveyed who said they felt more confident to discuss their needs.
OPAN CEO Craig Gear said that the network’s advocates had provided more than 44,00 cases of information and advocacy in support in the last financial year, which was a 20 percent increase on the previous year.
“Given the significant increases in the network’s case volume, I couldn’t
be more thrilled by these results,” said Gear.
“To me, they reflect the strength of our consortium model, which enables members to take a targeted, localised approach to the challenges facing older people while being supported by a national framework.”
More than 700 stakeholders, including older people, aged care staff, advocates and government representatives, were consulted for the AHA evaluation, commissioned by the Department of Health and Aged Care to assess the NACAP’s efficiency and effectiveness.
The National Aged Care Advocacy Program Evaluation final report described it as “a highly valued program providing much-needed support and delivering positive outcomes for older people, including those with diverse needs.”
Evaluators also noted that advocacy cases had increasingly become more complex, but found that network members had succeeded in reaching vulnerable target groups.
Gear was concerned that vulnerable seniors in Australia would face additional challenges in staying safe
and connected, especially over holiday periods and in quieter moments of the year.
Regarding the passing of the new Aged Care Act last year, OPAN Director of Policy and Systematic Advocacy Samantha Edmonds said it had been a long time coming.
“We have long advocated for a rightsbased Act which puts older people at the centre of the legislation, and we have achieved that. We are pleased to see that there will be a positive duty on providers to understand and deliver services to older people in line with the statement of rights,” said Edmonds.
“While this is an excellent step forward, there is more work to be done.”
Edmonds added that reform of this scale will take time to implement, and it was OPAN’s responsibility to ensure the rules uphold the rights of older people. This will be a key focus heading into the future.
“OPAN will continue to work closely with the Government, our fellow peaks and aged care providers on the implementation of the Act, ensuring older people are engaged in the process.” Y
COMBATING LONELINESS
New data has revealed the scale of health impacts loneliness has amongst older people. Nine in ten seniors who are often lonely are also unhappy or depressed, compared to four in ten of those who say they rarely feel lonely.
In a new report released by Age UK, “You are Not Alone in Feeling Lonely,” the harm that loneliness can cause is still a major challenge to combat. The report has explored why loneliness has a significant impact on older people’s health, wellbeing and quality of life and perhaps most importantly, the practical steps that can be taken to mitigate against it.
Isolation during the COVID-19 pandemic raised the alarm about the dangers of loneliness and pushed it into public conversation, but the momentum to drive change has since slowed. As the report highlights, urgent action is now
needed, or things will only get worse.
Data collected has demonstrated that seven percent of seniors in the United Kingdom (one in every 14 people) are lonely. This is equivalent to over 940,000 seniors.
Over 2,700 older people in England also go a week without speaking to a friend or a family member, nearly three percent of the senior population.
The report found that loneliness is linked with acceleration of frailty and increased risk of physical and mental illness, including a 29 percent increase in risk of incident coronary heart disease, a 32 percent increase in the risk
of stroke and a 25 percent increased risk of dementia.
The report has also supported the launch of Age UK’s 2024 Christmas campaign ‘Together we are not alone’, which called for urgent donations from the public to support older people during the Christmas period and throughout the year. In addition to the new report the Charity has released some heartbreaking new statistics that show just how lonely Christmas 2024 was for millions of Seniors in the United Kingdom.
Age UK Charity Director, Caroline Abrahams CBE, said that the good news from the report was that there
is more to do in order to prevent and tackle loneliness.
“Loneliness is a year-round problem for many older people, but one that’s often intensified by the shorter, colder days we experience in winter. As this year’s festive season approaches, there’ll never be a better time to renew our commitment to helping older people enjoy their lives, free of the scourge of loneliness. We can do it if we try,” said Abrahams.
Abrahams added that with sustained investment in the right approaches, there can be a positive difference to older people’s lives and help people develop their own pathways out of loneliness.
“There is no one-size-fits-all approach and the Age UK loneliness approach is built on relationships with older people founded on empathy, respect, and collaboration that aim to help someone manage their loneliness risk, feelings, or experiences.” Y
Loneliness is a yearround problem for many older people, but one that’s often intensified by the shorter, colder days we experience in winter. As this year’s festive season approaches, there’ll never be a better time to renew our commitment to helping older people enjoy their lives, free of the scourge of loneliness. We can do it if we try.
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