Susan Deveney

Susan Deveney is a prominent conflict resolution and mediation expert, leading as the Chief Executive and Head Instructor at Conflict Resolution Training Inc. (CRT) in Boston, MA. Her organization provides cutting-edge professional development and continuing education programs, which aim to enhance communication and dispute-resolution skills within businesses and between individual professionals nationwide. Born and raised in Boston, Massachusetts, Susan excelled academically at the University of Bridgeport, Connecticut, where she achieved summa cum laude honors in Political Science and Psychology. A member of the Phi Kappa Phi Honor Society, she also received the Dana Scholar Award for Academic Excellence. Her pursuit of education continued at Suffolk University Law School in Boston, where she earned her Juris Doctor degree. In 2010, Susan founded CRT, focusing the company on training, certification, and the development of customized programs that emphasize critical interpersonal skills like empathy, mindfulness, and inclusivity. Under her guidance, CRT has significantly impacted the professional capabilities of thousands across the U.S. and abroad, working with a diverse clientele that includes corporate firms, nonprofits, and Native American tribes. Before dedicating herself entirely to CRT, Susan ran a successful legal and mediation practice from 2001 to 2016, where she specialized in disability law, family and business disputes, and employment law. Her extensive experience includes developing strategies to facilitate amicable resolutions and carrying out workplace investigations designed to preempt litigation. Her mediation prowess is particularly noted in areas such as divorce and family mediation, where she has spent over two decades assisting families in conflict and training mediators nationwide. Additionally, her organization provides crucial training to school districts for managing disputes over special education services and offers comprehensive workplace conflict resolution programs.