thenetworker The newsletter for Sutton’s Voluntary and Community Sector
In this issue:
All about apprenticeships, managing your finances, writing an excellent case study and the Sutton Community Awards
March 2014
In this issue Page 3-5 - news SCVS survey results, Sutton Community Awards and news from local organisations Page 6 - Healthwatch Sutton Find out what Healthwatch Sutton has been up to Page 7 - CYPF All about Jumpstart Sutton Page 8-9 - money Meet our finance team and find out what they can do for you Page 10 - money Taking the pain out of payroll Page 11 - technology Get onboard with Sutton Onboard Page 12-13 - development All about apprenticeships Page 14-15 - development How to write a great case study Page 16 - spotlight on... Imagine Mental Health Page 17 - Volunteer Centre Find out about MAPS Page 18 - what’s on Upcoming events in Sutton Page 19 - contact us Get in touch! Cover pic: - The Foodbank meets the farm - collaborative working in action
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Susanna’s column Welcome to the February 2014 edition of the Networker. Firstly, congratulations to all our member organisations who were nominated for, or who were winners at the 2013 Sutton Community Awards. As one of the judging panel for the awards I was amazed at how many people give so much to our community—I think we are very lucky in Sutton to have such a vibrant voluntary sector, delivering so much and really making a difference. As you’ll have noticed, we’re nearly at the end of this financial year - I’ve no idea where the time has gone! As well as preparing your accounts, it’s also the time to be thinking about how you’ll manage your finances in the future. In this edition we look at the financial and payroll services that SCVS can provide, and what the benefits are for you. We also take a look at how you can write great case studies for your organisation—these can really help make your case when you apply for funding so it’s important that you get it right! It’s not all about us! We also take a look at some of the work that two local organisations are doing - JumpStart Sutton and Imagine, as well as what Healthwatch Sutton and the Volunteer Centre Sutton have been up to—it’s been a busy start of the year for everyone. Finally, a request for photos. We’re in the process of updating our website, and on our new site we’d love to be able to showcase some local Sutton organisations. I know several of you have got in touch and offered us photos already, but we want as many as possible so if anyone else would like to be featured - get in touch! Finally, don’t forget to keep us up to date with any changes of address/phone number/email etc and please do let us know your news and any events you have on. Just email us at info@suttoncvs.org.uk, or contact us on Twitter @SuttonCVS. We’re also now on Facebook — www.facebook.com/suttoncvs so visit our page and like us for another way to find out what we’re up to.
Susanna Bennett Chief Executive SCVS
thenetworker
news
Planning for the future of Sutton’s Voluntary Sector At the end of last year we asked Sutton’s public sector and voluntary organisations what challenges you feel the voluntary sector in Sutton is facing and what you think SCVS can do to support you. A huge thank you to everyone that took the time to fill in our survey – we had 65 responses from voluntary sector organisations (VSOs), and 15 from public sector representatives, and we also drew on discussions that took place at the last Voluntary Sector Forum in October 13, and a focus group involving the Commissioners Network in November. We have taken on board everything that you told us and used it when putting together our business plan for the next year.
Development priorities for VSOs
Addressing service gaps
Developing creative approaches to service delivery
Joint working or formal collaborations
Developing a better evidence base
Making better use of research
Being better prepared for commissioning
Support needed by VSOs
VSOs indicated there are several areas SCVS can provide support to help them achieve their overall development priorities:
Planning
Marketing to clients and potential funders
Better understanding of commissioning processes, and improved dialogue with Sutton Council and the NHS
Facilitating collaborations to give economies of scale when procuring goods or services
Providing information on funding opportunities
Help with monitoring and evaluation, and working towards a recognised standard e.g. PQASSO
Support around recruiting trustees
Help with workforce development
The role of SCVS
Overall ratings on SCVS’ services were positive. VSOs value networking opportunities provided by SCVS; support for organisational development; promoting good governance; and promoting the voluntary sector and its involvement in local strategy. There were very few poor ratings but a few appeared dissatisfied with the way SCVS represented and consulted with the voluntary sector; and there were suggestions around a stronger lead on developing consortia; developing a new business strategy and extending membership.
SCVS services
45% of voluntary sector organisations said they would be willing to pay for, or were already paying for, additional services from SCVS – especially tailored work for the individual organisation. We have carefully considered all the suggestions and comments that were made and have taken them all into account when business planning for the next year – thanks again for taking the time to give us your views. We really value your continued feedback on what we do, and if you think there is anything we could do a different way, or do better, do let us know. Likewise, if you have had a particularly good service from us, please tell us – we love positive feedback!
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news
Take part, take pride 2013 A lolliopop lady, a team of drummers and a social enterprise were among the unsung local heroes recognised at the 2013 Sutton Community Awards from Sutton Council. Sutton’s Community Awards are a way of recognising and saying thank you to the local heroes, volunteers, carers, charity workers, good neighbours and club and event organisers who have made a difference in Sutton’s Community over the last year. This year’s ceremony, held at the Sutton Life Centre gave out five awards in the following categories. Florence Adams received the ‘Given
Outstanding Service to the Borough by Keeping Sutton Safe’ award to honour her 48 years as a
school crossing patrol officer. Florence said: ‘I’m proud and very pleased to receive this award. I love doing my job. For me the children are my first priority – I love them all. I love seeing them grow up and I will keep doing this job for as long as I can.’ Ray and Vi Donovan picked up the ‘Made a
The winners, runners up and highly commended receive their Awards
Run by Monica Tyler, The Vine Project received the ‘Increased prosperity, employment or
access to the borough through business initiatives’
award. The social enterprise finds new homes for unwanted furniture and appliances. It also supports local communities and families in need and provides training and employment opportunities for local people to help them get back into work. difference to people’s lives by going the extra mile’ Monica Tyler said: ‘This award is fabulous. award. The couple, whose son Chris was murdered It’s a real achievement for everyone at The Vine in 2001, campaign about restorative justice – at Project. We have trained around 400 people who prisons, youth centres and schools – to empower were unemployed or have learning difficulties. victims and rehabilitate offenders. This award is for them.’ Ray Donovan said: ‘It’s the young people and the The winner in the final category, ‘Brought people in prison whose lives have been changed credit to the borough through outstanding that should win this award. We have seen so many achievement’, was the Gary Mason Drummers. lives changed. All we do is tell them our story.’ The charity responded to the Mayor of Sutton’s Vi Donovan said: ‘We’re over the moon to win this request to represent the borough at the annual award. We never imagined we could make such a New Year’s Day Parade. They battled through the difference. Thank you for supporting us, it really wind and rain and received a special award of means a lot.’ £2000 which is being donated to the Mayor’s Gwen Turner was recognised for her efforts to charity. provide social outlets for senior citizens on the Christine Lindsay, Chair of The Gary Mason Benhill Estate by running an over 55s social club. Drummers, said: ‘Gary Mason died just over three Along with Paul and Pauline Nathan, Gwen years ago and everything we do is for him. Going received the ‘Brought the community together on the float to London was great and getting the through community events, clubs or projects’ award of £2k for the Mayor’s charity was a award. Paul and Pauline were commended for the fantastic achievement. Please come and try work they do for Benhill Residents’ Association drumming with us – it’s great fun and very organising events and bringing the community therapeutic. together. ‘Receiving this award is fabulous and Gwen Turner said: ‘Thank you for this most unexpected. We really enjoy what we do a lot and unexpected award. We do this for the older people its all for Gary, and this award is for Gary – he around the borough and this is a lovely surprise.’ loved Sutton.’
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thenetworker
news
Give the gift of veg Two of our SCVS members, Sutton Community Farm and Sutton Foodbank have joined forces to help people in crisis with no financial safety net. Veg bag from Sutton Community Farm
Too often people go hungry in order to pay other bills - and, as a result, their health can suffer. Why have a partnership between Sutton Community Farm and Sutton Foodbank? Well, food banks do incredible work but often struggle to source and supply fresh vegetables, usually offering tinned and dried goods only. They are aiming to plug that gap by making it possible for people to donate one of the farm's Medium VegBags to Sutton Food Bank at a reduced rate, ensuring that someone in crisis can benefit from a healthy, fresh, square meal. For just £9.20 you can purchase and donate a bag of locally grown, seasonal vegetables and the Community Farm will deliver it to Sutton Foodbank at Christ Church with St Philip for a family or person in crisis to use. To donate a veg bag visit Sutton Community Farm’s website at www.suttoncommunityfarm.org.uk and click on ‘support us’.
Age UK Sutton scoops major grant The Big Lottery Fund has announced that nearly half a million pounds will go to Age UK Sutton to fund their One Voice for Age engagement group.
with wider organisations, makes it a key player in the successful delivery of services to older people in Sutton. With the grant from the Big Lottery Fund, One Voice for Age Sutton will fully realise its potential to be a hub of older people’s intelligence, One Voice for Age Sutton is a user involvement expertise, learning, campaigning, involvement and project with a unique feature in that it is run by peer-support. Marion Harper, CEO of Age UK older people, for older people. Members of One Sutton remarked ‘The Big Lottery Fund has Voice for Age advocate on behalf of their peers to recognised Sutton has significant pockets of ensure that Sutton’s older population has a clear deprivation - areas of the borough are in the 20% voice and means of action. most deprived wards in the country. Consultations, research and campaigns “On behalf of Roy (Chairman of One Voice) carried out by One Voice for Age have brought a and all our volunteers, we are overjoyed to have range of issues to the attention of policy and scooped nearly half a million pounds to improve decision makers in the past, resulting in the lives of older people in Sutton and our thanks noteworthy service improvements. The group’s go to the Big Lottery Fund for their support.” dedication and diversity, including extensive links Speaking on behalf of the Big Lottery Fund Alison Rowe, said “Older people in Sutton will have a unique insight into their needs, knowing from first hand experience where improvements can be made in local services. The Big Lottery Fund is proud to support projects such as One Voice for Age, which will unite knowledge and campaigning in order to enable positive change and give older people a voice.'
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Healthwatch Sutton news
Healthwatch Sutton works to help people get the best out of their local health and social care services, giving Sutton’s residents a powerful voice locally and nationally. Whether it’s improving services today, or helping to shape them for tomorrow, Healthwatch is all about people being able to influence the delivery and design of local services; not just people who use them now, but anyone who may need to in the future.
The Healthwatch Sutton Team are currently looking at their priorities for the next financial year and would like your views to help inform their business planning. If you, or someone you know has recently used health or social care services in Sutton, Healthwatch Sutton wants to know your experiences - good or bad. This information will then be fed back to the service providers so that they can make sure Sutton's residents receive the best services possible.
Meet the Healthwatch Sutton team You may have noticed that it has been all change at Healthwatch Sutton recently, with a new team in place. In November Jan McCullock left for pastures new, with the new Healthwatch Sutton Manager Pete Flavell taking up the reins in December last year. Bukky Adedeji-Yusuf has also joined the team as the Healthwatch Sutton Administration, Marketing and Communications Assistant, while familiar face Pam Howe remains as the Outreach and Engagement Officer.
Pete Flavell - pete@suttoncvs.org.uk Pam Howe - pam@suttoncvs.org.uk Bukky Adedeji-Yusuf - bukky@suttoncvs.org.uk
Healthwatch Sutton: Bukky, Pete and Pam
You can also call the team on 020 8641 9540, or follow them on Twitter - @HW_Sutton, or Facebook - www.facebook.com/ealthwatchsutton
Your hospitals, your services, your say Working with your local Healthwatch organisations Epsom and St Helier University Hospitals are holding three special events to listen to your views about your hospitals and services. The events will focus on some of the key themes that you and your loved ones raise when you get in touch, complain, compliment us and provide feedback. Please save the dates and register your interest in attending at communication@esth.nhs.uk or contact your local Healthwatch organisation.
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Surrey - 2pm – 4pm, Monday 10th March Bourne Hall, Spring Street, Ewell, Surrey, KT17 1UF Merton - 5.30pm – 7.30pm, Thursday 27th March Morden Assembly Hall, Tudor Drive, Morden, SM4 4PJ Sutton - 2pm – 4pm, Monday 31 March Sutton Salvation Army Church and Community Centre, Benhill Avenue, Sutton, Surrey SM1 4DD For more information and to keep up to date with your local hospital Trust visit www.epsom-sthelier.nhs.uk or follow them on Twitter, Facebook or Linked In.
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All about
Children, young people and families
highlighted gaps in Tier 2 services including community counselling for adolescents. These findings led to local voluntary agencies, (Riverside CA, Ambition, Sutton Mental Health Foundation, Sutton CVS) coming together with Sutton Young Advisors and Tier 3 CAMHS to build a proposal and then choosing Off the Record and Comic Relief as their preferred provider and funder. As part of Off the Record, JumpStart can tap into a wealth of experience. The Croydon In April, one of Sutton’s newest organisation was set up in 1994 to help young voluntary organisations, JumpStart, people going through tough times. Off the Record will celebrate its first birthday. To provide a number of free services including; both online and face-to-face counselling for young mark the occasion, we take a closer look at the service, and what its users people, specialist counselling for young refugees, asylum seekers and forced migrants, support for are saying about it. young carers and families and community development work. What is Jump Start? From the start SCVS’s Tom Strannix has Jump Start is a new service that offers free, worked very closely with JumpStart. Lisa confidential counselling to young people, aged 11- Malangone said of Tom “From the beginning he 21 who live, work or study in Sutton. It is run by has supported us in numerous ways, whether Off the Record Youth Counselling Croydon, who that be advice that utilised his experience of the have delivered counselling and support services local area and the organisations operating within for young people for over 18 years. Although they it, help with recruitment, or championing our have not yet been running a year, to date the cause. We are grateful for everything to date and service has received nearly 150 referrals, our ongoing relationship with Tom and SCVS is indicative of both the level of need in the local extremely important to us.” area, and the high regard in which the service is To find out more about JumpStart visit their held by professionals. website at www.jumpstartsutton.org or email them at info@jumpstartsutton.org. You can find out more about Off the Record on their website at How did it start? www.offtherecordcroydon.org In 2010/11 Sutton LINk, in partnership with Sutton Young Advisors, researched the need for counselling for young people. 80% of young people surveyed said they had experienced “At first I was always nervous but they helped me mental and emotional health issues and 95% felt open up and get my confidence back and I felt a community based counselling service was comfortable to speak my thoughts… From being important to address their needs. Research by unhappy and depressed I got back to my old self Sutton’s Public Health Registrar had also and helped even further.” Female, 13
“The counselling has helped me so much and did me a lot of good to open up and talk about it. I am so thankful for all of your help and probably wouldn’t be as strong and happy as I am now without it.” Female, 15
“My counsellor was supportive and helped me through a difficult time at home and school… My confidence and how I see myself has changed and improved for the better. I feel more comfortable with myself and who I am.” Female, 18
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money
Taking the headache out of balancing the books Do you struggle to find the time to keep your finances up to date? Do you dread having to prepare annual accounts for your organisation? With the start of the new financial year coming up, now is a great time to think about managing your finances, and maybe look at getting SCVS to do your accounting for you and take the headache out of making the numbers add up. SCVS’s Finance Team makes sure that voluntary organisations in Sutton and the surrounding areas have access to appropriate, cost efficient and effective support to help them implement and operate their own accounting and financial management systems to a high standard. The team is always on hand to meet with local organisations and help them with any financial issues that arise. Organisations we work with range from Limited Company Charities, social enterprises and CIC businesses to clubs and associations, all with varying needs. No voluntary sector organisation is too small, or too big, for us to help! While we provide advice and support free of charge , we do also provide some services on a subsidised fee basis — book keeping services, preparation of annual Accounts and independent examinations.
"Sutton Women's Aid switched over to using SCVS some time ago after operating everything on a manual system. I can honestly say they brought us into the 21st century, providing up to
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date management accounts and no end of other financial advice. As an organisation we have gone from strength to strength, especially in terms of successful bids, which SCVS has helped us with by providing accurate projections. Making the change was one of the most sensible decisions we had made in a long time. I have been impressed by the professionalism of all the staff at SCVS". Sue Stevens, Development Manager of Sutton Women’s Aid
“We became involved with the Accounting Service at SCVS at a very difficult time for our organisation. They worked with us to provide meaningful figures that staff and trustees here at Jigsaw understand. Staff at Jigsaw meet regularly with SCVS staff to discuss the management accounts figures and SCVS regularly attend our trustee meetings. This provides effective financial management to the organisation. There is an easy rapport between ourselves and SCVS which allows any problems or queries to be resolved easily. In addition the knowledge SCVS has of the local community and in particular the voluntary organisations within it aid their understanding of the issues that we face.” Pam Byfield, Head of Service at Jigsaw4U If you would like to chat through how we could help you get your organisation’s finances in order, just call us on 020 8644 2867, or email helen@suttoncvs.org.uk or glory@suttoncvs.org.uk
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money
About the team Helen Varley joined the team last year having worked for a Cancer charity for the previous three years and seen it grow from a turnover of £375,000 to in excess of a million pounds. She set up the accounting systems and produced accounts ready for audit which complied with Companies House and Charity Commission requirements. In addition, Helen has a wealth of experience working for small businesses across different sectors and recognises the challenges that small organisations face. Since joining SCVS, she has carried out independent examinations, produced accounts to comply with regulations ready for audit, assisted clients with their computerised accounting systems, produced management accounts on a Helen Varley and Glory Sivarja regular basis for a number of clients, the SCVS finance gurus helped clients produce budgets and developed and delivered finance training for SCVS members. Glory Sivaraja is SCVS’s Finance Manager, and has been with the organisation for a number of years. Glory oversees the monthly input of accounting information for a number of clients as well as managing the accounts of SCVS itself.
Sutton Community Fund open for new round of applications The Sutton Community Fund is an ongoing grants funding programme, financed primarily by Sutton Council and administered by SCVS. All voluntary, community and self-help groups that benefit Sutton residents can apply for grants of between £300 and £10,000. Grants awarded must be used within 1 year. You can find out more by calling us on 020 8644 2867 or by emailing enquiries@suttoncvs.org.uk Closing date for the next round of applications: 6th May 2014
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money
New year, new payroll Do you currently run your own payroll? Have you ever thought about getting someone to manage it for you? At Sutton Centre for the Voluntary Sector we can provide a full payroll service in Creative Payroll Solutions Ltd. With the start of the financial year looming, not only is now a great time to look at how you are going to manage your finances in 2014/15, it’s also the best time of year to look at how you run your payroll. Karen Adorojan, Payroll Officer for CPS gives the lowdown on the services CPS Ltd offer.
SCVS’s payroll experts: Karen Adorjan and Melanie Brannan
So what does CPS Ltd do? We provide a fully managed payroll service for one hundred clients.
And how much experience do you have? Between us we have over 35 years’ experience in the private, public and voluntary sectors.
Surely I can just run payroll myself though? You could, but are you aware of all the current legislation you have to comply with?
So what are the benefits of using CPS Payroll? We are fully compliant with HMRC legislation and we recognise that no two organisations have the same requirements. Our service is of a very high standard and there are no hidden charges.
Won’t this all cost us loads of money though? We are a small organisation and I don’t know if we can afford your services! We have no minimum monthly charge and each month you only have to pay for the payslips we produce.
Will you only run payroll for organisations in Sutton? No, we will run payroll for anyone, anywhere and we currently have clients as far afield as Dorset.
Are there any other services you can provide? We can administer your pension scheme for you, and we also work very closely with the SCVS Finance Team who can provide accountancy services and support (see pages 8-9). To find out what CPS Payroll could do for you, just get in touch – we won’t charge you for a quote and it could be the most useful conversation you’ll have this month! Give us a ring on 020 8644 2867, email us on creativepayroll@suttoncvs.org.uk or visit our website at www.cpspayroll.co.uk
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thenetworker
Get onboard!
tec
Launched by Sutton Council, Sutton Onboard is the new home for voluntary sector events and activities going on in Sutton. Sutton Onboard is the brand new online home to find out what is going on in Sutton. Developed in partnership with local groups and users, it enables you to add information about your own groups, clubs and teams and better promote your activities and events to anyone interested in taking part. It also helps local people to find out what is going on around them, linking them with others and helping them get involved. Sutton Onboard is for any and all local groups and organisations; whether it’s a public meeting, a fun workshop or some training for the public to attend you can register for free and let people know what they can take part in. Simply sign up at www.suttononboard.com and follow the simple steps to create your event. Over the coming months the council will be adding a whole host of additional functionality to Sutton Onboard, from event management tools to customised e-mail notifications. They also want your own feedback and suggestions on how they can further improve the site, so log on today, get onboard and tell the council what you think!
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development
Getting to grips with
apprenticeships So you’ve watched The Apprentice on TV, and talked about it in the office the next day, but have you ever thought about taking on an apprentice in your organisation? Monday 3rd March sees the start of National Apprenticeship week 2014. Now in its seventh year the week is all about raising the profile of apprenticeships among employers, individuals, teachers, parents and in the media.
adult learners can earn a wage while they train in a real job, gaining a real qualification and laying the foundations for a successful future. Depending on the business an apprenticeship will last between 1 and 4 years, and will have some set content. However, you can add extra content that meets your specific business needs. In general apprentices work for at least 30 hours a week (although this can be reduced if the length of time the apprenticeship lasts for is increased), and an apprentice must receive the appropriate minimum wage.
What would be the benefit for my An apprenticeship is a way that young people and organisation? What is an apprenticeship?
Apprenticeships can provide real, measureable benefits for your organisation, bringing productive, enthusiastic and loyal people into your organisation, and potentially filling skills gaps. According to the National Apprenticeship Service:
Sir Alan Sugar - The Apprentice.
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Apprentices increase productivity and efficiency. 80% of those who employ apprentices agree that they make the workplace more productive.
Apprentices are loyal and hardworking and help businesses grow. 88% of employers who employ apprentices believe that apprenticeships lead to a more motivated and satisfied workforce.
83% of employers who employ apprentices rely on their apprenticeships programme to provide the skilled workers that they need for the future.
Want to find out more?
The National Apprenticeship Service provides a dedicated service to employers, offering free, expert advice and support around Apprenticeships. You can call them on
0800 0150 600
thenetworker
development Two Sutton organisations that have already experienced the advantages that apprentices can bring first hand are Sutton Citizens’ Advice Bureau and Sutton CVS itself.
joined us and had no previous paid employment – has developed confidence, business skills and is getting a good start on the career ladder. Steve Triner, Sutton CAB
SCVS decided to look for an apprentice in early 2012. We had some specific pieces of work that we thought could be delivered well by a young Sutton Borough CABx provided its first person and we also wanted to increase the apprenticeship in September 2013. The diversity of our staff team! We thought it would apprenticeship was arranged by TRP training be great to offer an opportunity to someone to get who arranged for the opportunity to appear on work experience and a good way of trying to the National Apprenticeship Service website. attract more young people into the voluntary TRP also helped with an application for a £1500 sector. Apprentice Grant for Employers (which made the We recruited Hayley to carry out specific apprenticeship even more affordable to the work around updating our database, developing organisation); assessed the successful applicant our membership information and supporting the for the appropriate level of qualification and are admin of our training programme, plus general providing the training and assessments for our admin and communications. She did all these apprentice. things but contributed a lot more that we hadn’t Our apprentice James is in the bureau five expected e.g. she helped out at events by putting days a week, making a substantial contribution displays together, taking photos and supporting to the service by helping to resolve ICT problems, the other staff involved. collating statistics, interviewing clients on our Like most apprentices she needed quite a lot telephone gateway, setting up a facebook page of support at first but over time was able to take and more. Our apprentice is working towards an on most things by herself, and she definitely NVQ level three, based on his work in the made us think differently about a few things! bureau. Contrary to our expectations about We were really pleased that she found a full apprenticeships, he does not need time away time job at the end of her time with us and we from the bureau to attend college but just needs will definitely employ another apprentice when time to work on the assessments. we are eligible for financial support to do so. James – who was 19 years old when he Susanna Bennett, SCVS
I'm enjoying each day of my apprenticeship. Every working day has been different and it’s been hands on from day one. I enjoy learning by doing rather than just watching which has increased my confidence. It’s good to be part of a team who work towards the same goal. It’s interesting to be working with paid staff and volunteers due to the experience pool of everyone, the team help by advising or analysing the public’s problems when they approach us. I am currently working towards an NVQ Level 3 and since starting my apprenticeship I have massively increased my working skills, knowledge and confidence. My skills have included business problems and general problems in and around the bureau and working with the public who I'm in contact with daily. I am having a great time and enjoy the challenge. I was a volunteer before applying for the apprenticeship. I had shown the right, correct and mature attitudes needed in the work environment to show that I was not only a worthy addition to the staffing at the Sutton Citizens Advice Bureau, but that I was keen to get onto the career step ladder. James, Sutton CAB Apprentice
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development
How to…
Put together a great case study
You know that your organisation does some great work, but does everyone else? Case studies are just one of many methods you can use to demonstrate how your project has made a positive difference. Once you have written up a case study you can use it in funding bids, on your website and in newsletters to showcase your excellent work.
Get the opening right When you write a case study, you want to grab your reader’s attention in the first paragraph. For example, which grabs you more..
“The Rainbow Children’s Centre gives children a fun place to play, and their mums a way to meet others with children a similar age.” or
“When I first became a mum, the Rainbow Children’s Centre was a lifeline for me. It got me Identify the issue and be clear about how out the house, and through the centre I’ve made your organisation has addressed it Before you write a case study, make sure that you so many friends. If I’m having a tough day, or know WHY you are writing it. Most case studies need some advice the staff there are always there identify a needs gap, or a problem, and then show for me to talk to”. how it has been addressed and what the positive outcomes have been. Remember you want to make sure you get across what difference the project has made.
Talk to people Identify people who you can interview for your case study, and then talk to them about your project. Think about: The key messages you are trying to communicate The story your target audiences will be interested in How you will approach any sensitive questions/issues What kind of photos would be good to illustrate your case study, and whether your interviewee would have any? Keep questions open to encourage the person / people involved in the case study to talk in their own way about things and make sure you give them the opportunity to ask you any questions they have.
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Which grabs your attention more? The second version I imagine? Using the voices of users of your service is one of the best ways to demonstrate your impact. Let them tell people what a great job you do, rather than blowing your own trumpet!
If you can, use pictures Being able to put a face to a story will help your reader to visualise the work you do, and how you have had a positive effect. Just make sure you have permission from the person who took the photo, and the people in it, first (see below!).
Use real numbers If your case study is showing how a project, or new way of doing things has made a tangible improvement, use figures, don’t be vague! For example, say – “as a result this winter we managed to help 600 people, compared to just 300 we assisted last year” rather than “this winter we doubled the number of people we helped” – you may have just increased the number of people you helped from 1 to 2!
thenetworker
development Get consent If you are featuring real people in your case studies (telling their story, using quotes from them, or using their photos), make sure that you have their permission first. This means that they should fully understand the role they will play and the ways in which their story may be used, before giving written approval on a consent form. Be clear to them about what you are trying to achieve and be sure to reassure them that none of their contact details will be shared. You will also need to check that they are happy for you to use their real name – if they don’t want to be identified, maybe use a pseudonym or make sure that their face is blurred out, or they are not identifiable in any photos. Also make sure that you ask them about which types of media they would be happy to be featured in, and explore the possible impacts of this with them. For example, some people may not want to be filmed but are happy to be featured in a written piece of work. Make sure they are happy and that
Brierley Community Centre Club for the elderly
you really understand their story. Get written approval on a consent form, to confirm what’s been agreed, and make sure you file it somewhere safe!
Publish it Once you’ve written your case study, think about all the places you can use it – in fundraising bids, on donations websites, in your newsletters, on your website – then link to it from your social media. You could also include a case study in any press release, but check whether anyone involved would be happy to talk to the media if needs be first. If you’re feeling creative, don’t feel that you have to limit your presentation of case studies to the written word – you can use podcasts, videos, graphics to present the same information – the possibilities are endless! If you would like to find out more about developing case studies, contact our Development Team.
Example
case stud
y
ch as made su of ty “Brierley h Mr Potts: ference to my quali life” a dif
30% of those over 70 in Firhill were only getting out of their house once a week. Through our existing work in the community it had become increasingly obvious that many of Firhill’s older residents were becoming socially isolated, with many unable to get out and about, and even if they were able to, had nowhere to go. We wanted to address this issue and applied for a grant from our local authority to work with the older community in our local area, aiming to increase social inclusion for 70 residents. Using the money from the grant we started up a lunch club at our centre running every Tuesday and Thursday with an average attendance of 40.
“Before I started going to Brierley I was on my own at home, staring at the four walls and the only time I went out was to do my food shopping. One day my friend encouraged me to go to the community centre with him. At first I was a bit scared but with his encouragement I started attending the lunch club once a week. I really started to enjoy my time, I made new friends, socialised. Over the next few months I began to attend the club more regularly now I even organise social activities for an hour or two after lunch for others.” Mr Potts, 78, Firhill
We now have over 120 local residents who regularly attend the lunch club, and our numbers have swelled from an average of 40 to an average of 65. We will be applying for another grant this summer to increase the number of days we run the club, which we hope will help even more residents escape social isolation.
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local organisations
Imagine Imagine Mainstream has a positive approach to mental health issues and works to promote opportunities for people to live a full and independent life. From its roots in Liverpool, Imagine Mainstream has grown to become a national organisation with a presence in London, Salford and Cumbria. In London, Sutton is the longest standing of Imagine Mainstream’s operations. Working in partnership with National MENCAP the organisation works to support people with mental health problems into paid work and/or volunteering, which in return helps them to increase their independence, self worth and selfconfidence. For those individuals looking for paid work, Imagine works with them to empower and equip them as much as possible to look for work themselves. Advice and support is given on writing a CV, completing application forms, interviews, making mental health declarations, preparing to start work and stress management. Once someone has found employment Imagine continues to support them to ensure that
Volunteer Centre Sutton
K’s story K was supported into temporary work while she applied for jobs that suited her qualifications and experience. It took her about a year to gain a full time permanent job in Clinical Research. Imagine Mainstream helped K remain motivated to keep applying and attending interviews while also maintaining full time temp post. K emailed: “ HR contacted me and I'm meeting them on Monday at 10am to collect my contract. I'm meeting the doctor who will show me the Clinical Research Facility where I'm based... I'm quite excited & relieved, looking forward to a new beginning. Many thanks once again for your support & encouragement.”
they stay in employment. It’s not just finding paid work that Imagine Mainstream can help with. They also provide vocational advice and support into volunteering opportunities. Just like paid work, this helps individuals to develop and sustain responsibility, while providing an environment to gain interpersonal and team working skills. It can also be a key step towards gaining a reference and paid work. Imagine Mainstream and National MENCAP have a joint referral form. Most of their referrals come from NHS mental health services but their services can be accessed by other professionals, GPs, Job Centre, voluntary organisations and by self-referrals. When they receive a referral they contact the individual as soon as possible to arrange a time for an initial assessment. They then write a joint plan with the client detailing how they will support them to find suitable work opportunities, or volunteering, continuing to support them until they have achieved their desired goal.
J’s story
J was volunteering at two projects that supported people with mental health conditions; Bananas Art, and as a walk leader. Even though he was pursuing further volunteering we encouraged him to explore employment as he was clearly employable. When a job as a Relief Worker came up at Imagine his worker encouraged him to apply even though he was not confident about getting it. J went through the recruitment process and gained this post. Imagine Mainstream has continued to support J in his new role.
You can find out more about Imagine on their website www.imaginementalhealth.org.uk
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Volunteer Centre Sutton
All about MAPS Run by Volunteer Centre Sutton, MAPS places people who listen with young people that need to be heard.
model. All mentors have a DBS check, are interviewed and receive relevant training. Across Sutton there are over 140 volunteer mentors, each equipped with dedicated MAPS team support, specialist training and a host of resources all designed to enable the mentor to ignite real achievement over the 12 months.
The early intervention programme supports young people with complex life circumstances to achieve their full potential through the support of a one to one volunteer mentor. Who is a mentee? A mentee is a young person needing additional What is mentoring? support in their life such as building confidence, Mentoring is a positive relationship where a raising self-esteem or encouraging achievement. volunteer mentor (adult) meets with a mentee Mentees are aged 8-21 years and live in the (young person) once a week for a year. It’s an London Borough of Sutton. opportunity for the mentee to talk about issues that may be affecting them, receive support and Want to get involved? guidance, learn new skills, try new activities and Whether you are a professional wanting to make a have some fun. Mentoring can help young people referral, a young person feeling you could benefit connect with their community, improve confidence from the programme, or you can spare an hour a and raise aspirations enabling them to achieve week and want to make a difference, the MAPS their full potential. team wants to hear from you. If you are a professional you’ll speak to a Who is a mentor? member of the MAPS team who can advise you Mentors come from all walks of life, they are about the referral route and process, and if you’re handpicked to match their mentee, depending on a young person or guardian one of the MAPS team their individual skills and interests, providing will meet up with you to discuss the service. support and guidance and acting as a positive role If you want to volunteer you will then be invited in for an interview, have a DBS check and attend 16 hours of training. MAPS trains new volunteer mentors three times a year. Dates for 2014 are as follows: March 14th, 15th 9-5pm and 20th 6-8pm July 4th, 5th 9-5pm and 10th 6-8pm November 14th, 15th 9-5pm and 20th 6-8pm To find out more contact MAPS at Volunteer Centre Sutton on 020 8661 5909, or email maps@vcsutton.org.uk.
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what’s on
March - April 2014 Quiz night Wed 5th Mar, 8pm Robin Hood Pub, West Street, Sutton Test your general knowledge at this fun quiz night in aid of Home-Start Sutton. Entrance will be £2 per head. www.homestartsutton.org.uk
Wallington Farmers’ Market
Accidental Death of an Anarchist Wed 19th Mar - Sat 22nd Mar Charles Cryer Studio Theatre, Carshalton Sutton Amateur Dramatic Club’s hilarious production of this well known satire tells the story of a supposed anarchist, accused of bombing a bank. For tickets call the box office on 020 8770 6990.
Sat 8th Mar www.suttontheatres.co.uk Outside the Old Town Hall, Wallington Get along to this local market for tasty treats and delicious local food. www.ecolocalmarkets.org.uk
Spring Craft Fair Sat 8th Mar, 11am-3pm SCOLA Sutton Centre Find that elusive special gift for Mother's Day at this local craft fair - craft stall, fine food, handmade gifts, jewellery and more, with children's craft activities from 12noon-2pm. www.scola.ac.uk
Mayor’s Ceili
Sutton Local Produce and Craft Market Sat 29th Mar Sutton High Street (outside Waterstone’s) Get along to this fabulous market where local people will be selling their hand made crafts and there will also be an amazing array of local produce for you to take home and tuck in to. www.ecolocalmarkets.org.uk
Sat 15th Mar, 7-11pm Sutton United Football Club Colourful Carshalton Put your dancing shoes on! All proceeds will go to Sutton Mental exhibition Health Foundation. Tickets £18. Sat 29th Mar - Sun 13th Apr Email Honeywood Museum jackie.gordon@sutton.gov.uk Enjoy the beauty of Carshalton village and ponds as seen through the lens of local photographer Julian Heath.
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Admission free. www.friendsofhoneywood.co.uk
Family Focus Quiz Night Sat 29th Mar, 7pm Epsom Conservative Club If you enjoy a challenge, get along to this quiz night and help celebrate 25 years of Family Focus. Tickets £10pp. To reserve your table email liz.mercer@familyfocusonline.org .uk
Mayor’s Charity Concert Sun 30th Mar, 2pm Secombe Theatre Join The Worshipful Mayor of Sutton for the fifth annual charity concert with The Norwood Wind Ensemble under their Musical Director, Brian Cox. www.suttontheatres.co.uk
St Raphael’s Fun Day Sat 5th Apr, Midday onwards Butterchurn Pub, Erskine Rd, Sutton Fun for all the family with live music, a bouncy castle, BBQ, market stalls an fire engine. www.straphaelshospice.org.uk
Go Wild Tues 8th Apr, 11am-2pm Carew Manor Wetland Visit Carew Manor Wetland Reserve for pond dipping and the chance to hire Nature Discovery Backpacks and explore the
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nature reserve and park with all your senses. £3 per child, £10 returnable deposit for backpack hire www.sutton.gov.uk/ biodiversity
Easter Bunny Tails Mon 14th Apr, 10am-2pm Sutton Ecology Centre Where have those cheeky bunnies hidden the eggs this time? Follow the clues to find the eggs… £3 per child www.sutton.gov.uk/ biodiversity
More dates for the diary… 2014 SCVS forums
contact us thenetworker The Networker is the bi-monthly magazine of : Sutton Centre for the Voluntary Sector (SCVS) Granfers Community Centre, 73-79 Oakhill Road,
020 8644 2867 info@suttoncvs.org.uk @SuttonCVS facebook.com/suttoncvs www.suttoncvs.org.uk Registered Charity No: 1063129
Children, Young People and Families' Forums 2014
Chief Executive: Susanna Bennett
Wednesday 12th March, Wednesday 11th June, Thursday 11th September, Wednesday 10th December (9.30 11.30am at Granfers Community Centre, Sutton, SM1 3AA)
Communications and Admin: Claire Avery Jackie Parr
Health, Wellbeing and Social Care Forum Wednesday 4th June, Tuesday 23rd September, Tuesday 9th December. (10am - 12noon at Granfers Community Centre). Please confirm your attendance for each forum by emailing jackie@suttoncvs.org.uk at least a week in advance.
Development Team Toni Walsh Tom Strannix Razia Sattar Accountancy Services: Glory Sivaraja Helen Varley Gowri Srithasan Creative Payroll Solutions Ltd (CPS): Karen Adorjan Melanie Brannan Healthwatch Sutton Pete Flavell Pam Howe Bukky Adedeji-Yusuf
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Payroll that stacks up
Get CPS to manage your payroll and see how much time you could save Focus on service delivery - getting us to sort out your payroll means that you can concentrate on what’s important for your organisation Comply with current legislation - we make sure that pay is calculated correctly, and HMRC have all the correct up to date PAYE information for your organisation No need to purchase specialist software or train staff - we are specialists in payroll and up to date with all the latest legislation
Contact us today: t: 020 8644 2867 e: creativepayroll@suttoncvs.org.uk w. www.cpspayroll.co.uk