Innovation, Aspiration and Best Practice (cont.)
HouseProud Pledge We are signatories to the HouseProud Pledge Scheme and in January 2021, we were one of the first seven organisations in the UK to achieve HouseProud Pledge Pioneer status in recognition of the substantial progress we have made in delivering three core commitments: Formal arrangements in place to consult with LGBT+ residents, visible promotion of our commitment to LGBT+ resident inclusivity, and staff training to improve understanding of LGBT+ lives. If you are interested in helping Swan to deliver brilliant customer care and great places to call home for the LGBT+ community, or have any other suggestions to help us take this work forward, please contact the Customer Involvement and Community Development Team involvement@swan.org.uk or call 01277 844242. For more information about the HouseProud pledge and HouseProud’s ‘No Place Like Home’ research that led to the development of the pledge please see: www.houseproud-lgbt.com.
Our ongoing commitment to equality, diversity and inclusion will enable us to deliver our Social Purpose by being a successful, innovative and growing housing organisation that continues to put our diverse residents and customers at the heart of everything we do.
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