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TENANTS' HANDBOOK
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Welcome To Your
NEW HOME
NOW THAT YOU HAVE SIGNED YOUR TENANCY AGREEMENT AND RECEIVED YOUR KEYS, WE HOPE THAT THIS HANDBOOK, YOUR TENANCY AGREEMENT AND THE OTHER INFORMATION THAT WE HAVE GIVEN YOU WILL HELP YOU SETTLE INTO YOUR NEW HOME. WE HOPE THAT YOU’LL BE VERY HAPPY!
However, we know that sometimes we don’t get things quite right – and we want to help sort any issues you may experience as soon as possible. If you have a complaint you can call us on 0300 303 2500 and we will be happy to help you. (Read more about our Complaint Procedure on pages 39 – 41.)
We are here to help so please don’t hesitate to get in touch
Visit our website at swan.org.uk where you can talk to us via Live Chat
Phone on: 0300 303 2500
Email: info@swan.org.uk
Write to us at: Pilgrim House, High Street, Billericay, CM12 9XY.
Keep this handy card with our contact details on for ease when getting in touch with us.
