Customer Experience Insights

77% of Customer Experience talent would engage with a recruiter when considering their next career move.

42% of Customer Experience talent expect to change jobs in the next year, with 16% currently job hunting.

Whilst 57% of Customer Experience talent have looked for a new role with a higher salary due to the rising cost of living, only 24% have asked their current employer for a salary increase.

Top three factors that Customer Experience talent think have the most impact on fostering a healthy company culture:

Team building activities

Ongoing learning & development

Health & wellbeing initiatives

"In the last 12 months, have you experienced any of the below that impacted your ability to perform your best in your role?"

Of those that experienced of the these: did not receive employer support were happy with the level of employer support say the employer support exceeded their expectations

36% of Customer Experience talent have considered moving into a new career profession in the last 12 months.

Top three factors that would attract Customer Experience talent to a new role:

Top three ways Customer Experience talent like to be rewarded for their work:

26% of Customer Experience talent have undertaken study in the last 12 months to further develop their skills and career.

* this is the lowest of all divisions

Top contributing factors for Customer Experience talent leaving their last role: balance