The future Predicting the future can be challenging, however we are committed to continually seek out good housing practice and apply it to Neighbourhood Services where possible. We want to ensure that we consult with our tenants and empower them in order that they are able to influence decisions. We want to ensure that we involve all sections of the community and if something is missing from our tenant involvement structure we want our tenants to help us develop a way to put this right.
What’s next? n
Strengthen the way in which tenants influence, shape and scrutinise services
n
Work to increase the overall level of engagement
n
Continue to raise awareness and promote the benefits of tenant involvement through a variety of ways and as widely as possible
n
Extend methods of obtaining customer feedback and satisfaction for example telephone surveys, focus groups, social networking sites and consultation online.
29
