u Skill Builder: Select your Venture

u Organization as a Process u Principles of Organization u Organization Design: Contingency Theory u Organograms or Organization Charts u Traditional Organisational Structures u Chapter Summary u Test Questions u Learning Exercises u Case study: Changing the organisational culture u Case study: Work Redesign in an Insurance Company

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DEPARTMENTALIZATION & TYPES OF ORGANISATION STRUCTURE

u Need and Importance u Bases of Departmentation u Choosing a Basis for Departmentation u Types of Organisation Structure: Introduction u Making Matrix Organisation Work u Chapter Summary u Test Questions u Skill Building Exercise Developing an Organization Structure u Case Study: The Wrong Job

11

DELEGATION AND DECENTRALISATION

u Introduction u Sources or Types of Authority u Responsibility and Accountability u Nature of Delegation u The Process (Elements) of Delegation u Principles of Delegation u Advantages of Delegation u Delegation Problems u How to Delegate Effectively? u Centralisation and Decentralisation PAGE

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