u Case Study: Ordinary People Delivering Extraordinary Results

u Centralisation u Decentralisation u Delegation v. Decentralisation u Decentralisation: Advantages u Decentralisation: Disadvantages u Factors Determining Degree of Decentralisation u Effective Decentralisation u Chapter Summary u Test Questions u Skill Building Exercise? The ethical dilemma u Case Study: The National Sales Manager

12

INTERFACE BETWEEN FORMAL AND INFORMAL ORGANISATIONS

u Introduction u Reasons for the Emergence of Informal Organisations u Features of a ‘Group’ u Types of Groups u Chapter Summary u Test Questions u Skill building exercises u Case study : Fish out of the Pond

UNIT 4 DIRECTING & CONTROLLING

13

MOTIVATION

u Introduction u Importance of Motivation u Nature of Motivation: Complexities u Determinants of Motivation u Theories of Motivation u How to Motivate Employees? u Financial Incentives and Motivation PAGE

297 300 300 301 302 304 305 306 307 308 309

311 312 317 319 324 325 326 326

331 333 334 334 335 351 352

u Non-Financial Incentives & Motivation u Techniques of Motivation u Chapter Summary u Test Questions u Skill building exercises u Case Study: Fool’s Paradise

14

LEADERSHIP

u Introduction u Effective Leaders u Leaders are born, not made? : The Great man Theory u Leadership Styles u Continuum of Leader Behaviour u Likert’s Four System of Management u Theories of Leadership u How to Improve Leadership Potential and Effectiveness? u Followership u Chapter Summary u Test Questions u Skill Building Exercise: Between the devil and the deep sea u Case Study: Choice of a Leader

15

CONTROLLING

u Introduction u Features of Controlling u Importance u Limitations u An Effective Control System u Types of Control u Dimensions of Control u Control Techniques/Measures of Controlling u Traditional Techniques PAGE

354 355 358 359 360 360

362 366 368 370 377 378 379 396 402 407 407 409 410

412 414 415 416 419 420 422 424 424

u Zero-Based Budgeting (ZBB) u Programme or Performance Budgeting u Modern Techniques u Balanced Score Card u Disadvantages u Accountability for Performance u Chapter Summary u Test Questions u Skill building Exercise: Meeting Water Bed Demand u Case Study: A Purchase Manager’s Troubles PAGE

429 430 431 451 452 453 454 454 456 456

UNIT 5 SALIENT DEVELOPMENTS & CONTEMPORARY ISSUES

16

VALUES AND ETHICS

u Introduction u Types of Values u Value Congruence u Values and Behaviour 461 462 462 462

u Impact of Values u Value Systems of Managers u Values Across Cultures: Hofstede’s Study u Managing Individual Differences in Values u Chapter Summary u Test Questions

463 463 464 466 473 474 u Skill Building Exercises 474 u Learning Exercise: Identifying Important Values in a classroom setting 475 u Case Study: The Loyal Employee 476

17

ENTREPRENEURSHIP & INNOVATION

u Who are entrepreneurs? u Qualities of Successful Entrepreneurs u Definition 477 477 478

u Entrepreneurs and Value Creation u Functions of an Entrepreneur u Entrepreneur v. Intrapreneur u Entrepreneur v. Manager u Role of Entrepreneurs in Economic Development u Entrepreneurial Decision-Making Process u Social Entrepreneurship u Innovation u The Innovation Process u Benefits of Innovation u Innovation: Risks and Challenges u Why Innovations Fail? u Types of Innovation u Chapter Summary u Test Questions u Skill building exercises u Case Study: The Demise of Boo.com

18

MANAGERIAL CHALLENGES IN 21ST CENTURY

u The New Workplace in 21st Century u The rewards and challenges of being a manager u Chapter Summary u Test Questions u Skill Building Exercises u Case Study: The Dilemma

19

CONTEMPORARY ISSUES

u Work Force Diversity u Workforce Diversity: What the experts say? u Internationalization u Digitisation & Digitalisation u Subaltern Management Ideas PAGE

479 480 481 482 483 484 486 488 490 494 494 495 495 499 500 501 503

510 511 532 533 534 534

537 538 544 552 560