clubcarlson.com/concierge
SAY HELLO TO YOUR CLUB CARLSON CONCIERGE ELITE CARD
Radisson Blu Plaza Resort Phuket, Panwa Beach
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Radisson Blu Hotel, Rome
More points. More partners. More places. Enjoy superior benefits and exceptional hotel experiences at more than 1,000 Carlson Rezidor hotels worldwide. This is your oasis for our best service, rich bonus point opportunities, room upgrade privileges, and complimentary breakfasts. Club Carlson℠ Concierge Elite: enhanced rewards, exclusively elevated to our richest level. And it’s all for you. Club Carlson. Loyalty Applauded. Awarded. Rewarded.
HERE’S YOUR NEW CARD. START USING IT TODAY AND ENJOY A WORLD OF GREAT BENEFITS. •F aster free nights – starting at 9,000 Gold Points,® with no blackout dates on standard rooms. • Pay with Points + Cash – for an award night starting at 5,000 Gold Points. • First-class redemption opportunities – choose from a collection of exciting options, including prepaid cards, retail gift cards, airline miles, and more. Plus, stay well connected with free Internet at more than 1,000 Carlson Rezidor hotels worldwide.*
clubcarlson.com/concierge
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clubcarlson.com/myaccount
*Must be a Club Carlson℠ member at select hotels.
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Radisson Blu Hotel, Rome
More points. More partners. More places. Enjoy superior benefits and exceptional hotel experiences at more than 1,000 Carlson Rezidor hotels worldwide. This is your oasis for our best service, rich bonus point opportunities, room upgrade privileges, and complimentary breakfasts. Club Carlson℠ Concierge Elite: enhanced rewards, exclusively elevated to our richest level. And it’s all for you. Club Carlson. Loyalty Applauded. Awarded. Rewarded.
HERE’S YOUR NEW CARD. START USING IT TODAY AND ENJOY A WORLD OF GREAT BENEFITS. •F aster free nights – starting at 9,000 Gold Points,® with no blackout dates on standard rooms. • Pay with Points + Cash – for an award night starting at 5,000 Gold Points. • First-class redemption opportunities – choose from a collection of exciting options, including prepaid cards, retail gift cards, airline miles, and more. Plus, stay well connected with free Internet at more than 1,000 Carlson Rezidor hotels worldwide.*
clubcarlson.com/concierge
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clubcarlson.com/myaccount
*Must be a Club Carlson℠ member at select hotels.
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Great news! As a Club Carlson℠ Concierge Elite member, you will receive our superior benefits and privileges,† including:
Complimentary Room Upgrade Enjoy the comfort of a room upgrade – which will be offered at check-in, upon availability.
75% Gold Points® 3,000 Gold Points Early Check-In Bonus on Bonus with Online and Late Every Stay Bookings Checkout Earn more points faster. Concierge Elite members receive a 75% bonus for each U.S. dollar spent on qualifying stays.
Book your stay at clubcarlson.com or at any Carlson Rezidor hotel website and receive 3,000 bonus points.
Special early check-in or late checkout privileges as available, upon request. Simply inquire at the front desk.
Rollover Nights Get a jump-start on the new program year: we will automatically carry your unused qualifying nights forward.
Room Availability Free Continental Guarantee Breakfasts
Global Concierge Phone Line
Enjoy our special room availability guarantee up to 48 hours from arrival when you book your stay using our exclusive Elite Member Services Line.
Save precious time by using our exclusive 24/7 virtual hotel concierge and receive expert assistance with your travel wants and needs.
Enjoy a great start to the day with a complimentary continental breakfast at any of our participating in-hotel restaurants.
clubcarlson.com/elitebenefits
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Great news! As a Club Carlson℠ Concierge Elite member, you will receive our superior benefits and privileges,† including:
Complimentary Room Upgrade Enjoy the comfort of a room upgrade – which will be offered at check-in, upon availability.
75% Gold Points® 3,000 Gold Points Early Check-In Bonus on Bonus with Online and Late Every Stay Bookings Checkout Earn more points faster. Concierge Elite members receive a 75% bonus for each U.S. dollar spent on qualifying stays.
Book your stay at clubcarlson.com or at any Carlson Rezidor hotel website and receive 3,000 bonus points.
Special early check-in or late checkout privileges as available, upon request. Simply inquire at the front desk.
Rollover Nights Get a jump-start on the new program year: we will automatically carry your unused qualifying nights forward.
Room Availability Free Continental Guarantee Breakfasts
Global Concierge Phone Line
Enjoy our special room availability guarantee up to 48 hours from arrival when you book your stay using our exclusive Elite Member Services Line.
Save precious time by using our exclusive 24/7 virtual hotel concierge and receive expert assistance with your travel wants and needs.
Enjoy a great start to the day with a complimentary continental breakfast at any of our participating in-hotel restaurants.
clubcarlson.com/elitebenefits
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Hotels Designed To Say Yes!
One of the world’s leading hotel brands, Radisson Blu is iconic and contemporary with leading-edge style where the delight is in the detail. The brand’s individually designed guest rooms, superb meeting and event facilities, fitness and spas, very own restaurants and bars, and Yes I Can! ethos deliver a guest experience that is truly unique in the world of hotels today. radissonblu.com
Caring. Sharing. Daring.
Radisson® is contemporary by attitude, socially responsible and service-driven. A brand that is caring, sharing and daring at its heart and core, Radisson understands guests as real people with very real wants and needs, is truly committed to building meaningful, personal relationships and has a passion for Yes I Can! hospitality. radisson.com
Smart, Engaging Service
With smart, engaging service, Park Plaza® hotels’ trend-setting designs capture the energy and style of each individual location. An upscale hotel brand for business and leisure travelers, Park Plaza offers stylish guest rooms, outstanding meeting spaces, and dedicated staff who offer reliable service that is flawlessly delivered. Park Plaza hotels go out of their way to show appreciation to their guests. parkplaza.com
Adding Color To Life℠
Park Inn by Radisson is a fresh and energetic, full-service upper midscale brand focused on the essentials of a great hotel experience. Park Inn delivers on what really matters: comfortable beds, spotlessly clean rooms, and hassle-free service in a vibrant, friendly environment. Add some color into your next stay and see how Park Inn is different by looks, different by attitude. parkinn.com
The advantages of your Club Carlson℠ Concierge Elite membership are clear. You will receive exclusive privileges at more than 1,000 Carlson Rezidor hotels worldwide with access to our leading, global brands: Radisson Blu, Radisson,® Park Plaza,® Park Inn by Radisson, Country Inns & Suites By Carlson.℠ Or choose from 50 first-class redemption options, including prepaid cards, retail gift cards, airline miles, and more.
I love this Country.℠
Country Inns & Suites By Carlson℠ is an upper midscale brand focused on delivering caring, consistent, and comfortable hospitality with a touch of home. From the brand’s complimentary hot breakfast served on classic diningware, to treating guests like family whether they are staying for business or leisure, Country Inns & Suites delivers unexpected value with each stay. It is for these reasons and more, guests are saying, “I love this Country.” countryinns.com
Radisson Blu Hotel, Dakar
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Hotels Designed To Say Yes!
One of the world’s leading hotel brands, Radisson Blu is iconic and contemporary with leading-edge style where the delight is in the detail. The brand’s individually designed guest rooms, superb meeting and event facilities, fitness and spas, very own restaurants and bars, and Yes I Can! ethos deliver a guest experience that is truly unique in the world of hotels today. radissonblu.com
Caring. Sharing. Daring.
Radisson® is contemporary by attitude, socially responsible and service-driven. A brand that is caring, sharing and daring at its heart and core, Radisson understands guests as real people with very real wants and needs, is truly committed to building meaningful, personal relationships and has a passion for Yes I Can! hospitality. radisson.com
Smart, Engaging Service
With smart, engaging service, Park Plaza® hotels’ trend-setting designs capture the energy and style of each individual location. An upscale hotel brand for business and leisure travelers, Park Plaza offers stylish guest rooms, outstanding meeting spaces, and dedicated staff who offer reliable service that is flawlessly delivered. Park Plaza hotels go out of their way to show appreciation to their guests. parkplaza.com
Adding Color To Life℠
Park Inn by Radisson is a fresh and energetic, full-service upper midscale brand focused on the essentials of a great hotel experience. Park Inn delivers on what really matters: comfortable beds, spotlessly clean rooms, and hassle-free service in a vibrant, friendly environment. Add some color into your next stay and see how Park Inn is different by looks, different by attitude. parkinn.com
The advantages of your Club Carlson℠ Concierge Elite membership are clear. You will receive exclusive privileges at more than 1,000 Carlson Rezidor hotels worldwide with access to our leading, global brands: Radisson Blu, Radisson,® Park Plaza,® Park Inn by Radisson, Country Inns & Suites By Carlson.℠ Or choose from 50 first-class redemption options, including prepaid cards, retail gift cards, airline miles, and more.
I love this Country.℠
Country Inns & Suites By Carlson℠ is an upper midscale brand focused on delivering caring, consistent, and comfortable hospitality with a touch of home. From the brand’s complimentary hot breakfast served on classic diningware, to treating guests like family whether they are staying for business or leisure, Country Inns & Suites delivers unexpected value with each stay. It is for these reasons and more, guests are saying, “I love this Country.” countryinns.com
Radisson Blu Hotel, Dakar
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Radisson Royal Hotel, Moscow
IT’S SO EASY TO EARN AND REDEEM YOUR GOLD POINTS® Here’s how it works: STEP 1
Use your card with every hotel stay. • Earn 20 Gold Points per U.S. dollar spent on your eligible hotel nights, and on meals and beverages charged to your room. • Receive a 75% point bonus on every eligible stay. • Earn 3,000 Gold Points for booking online with us at clubcarlson.com or on any of our hotel websites. • Enjoy all of your exclusive Club Carlson℠ Concierge Elite privileges, such as a complimentary room upgrade, free continental breakfast, early check-in and late checkout, and more.
STEP 2
Go online and manage your account at clubcarlson.com. • Watch your balance grow as you accumulate Gold Points toward free Award Nights. • Learn about program benefits and special promotion opportunities. • Start planning how to redeem your points.
STEP 3
Redeem your points for Award Nights and a collection of exceptional rewards. • Enjoy faster free nights starting at 9,000 Gold Points, with no blackout dates on standard rooms. • Pay with Points + Cash for an Award Night starting at 5,000 Gold Points. • Redeem your points for Visa® Prepaid Cards, PayPal or choose from more than than 20 retail gift cards. • Redeem points for savings on select vacations, including great getaways from CWT Vacations. • Exchange points for airline miles with more than 20 airlines.
Prepaid Cards, retail gift cards and vacation discounts available to members vary based on member’s country of residence and are not available to all members. All redemption options are subject to additional terms and conditions, available at clubcarlson.com/termsandconditions. The merchants listed are not affiliated with the Carlson Rezidor Hotel Group, nor are they sponsors or co-sponsors of Club Carlson. Merchants listed are subject to change without notice. Visa Prepaid Cards are issued by UMB Bank, n.a., Kansas City, MO, pursuant to a license from Visa U.S.A. Inc. Use of the card is governed by cardholder Terms and Conditions and disclosures that came with the card.
Earn Gold Points® faster and stay longer with the Club Carlson℠ Visa® card. Apply today at clubcarlsonvisa.com/faster.
clubcarlson.com/earn
The creditor and issuer of this card is U.S. Bank National Association, pursuant to a license from Visa U.S.A. Inc. Park Plaza Westminster Bridge, London
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Radisson Royal Hotel, Moscow
IT’S SO EASY TO EARN AND REDEEM YOUR GOLD POINTS® Here’s how it works: STEP 1
Use your card with every hotel stay. • Earn 20 Gold Points per U.S. dollar spent on your eligible hotel nights, and on meals and beverages charged to your room. • Receive a 75% point bonus on every eligible stay. • Earn 3,000 Gold Points for booking online with us at clubcarlson.com or on any of our hotel websites. • Enjoy all of your exclusive Club Carlson℠ Concierge Elite privileges, such as a complimentary room upgrade, free continental breakfast, early check-in and late checkout, and more.
STEP 2
Go online and manage your account at clubcarlson.com. • Watch your balance grow as you accumulate Gold Points toward free Award Nights. • Learn about program benefits and special promotion opportunities. • Start planning how to redeem your points.
STEP 3
Redeem your points for Award Nights and a collection of exceptional rewards. • Enjoy faster free nights starting at 9,000 Gold Points, with no blackout dates on standard rooms. • Pay with Points + Cash for an Award Night starting at 5,000 Gold Points. • Redeem your points for Visa® Prepaid Cards, PayPal or choose from more than than 20 retail gift cards. • Redeem points for savings on select vacations, including great getaways from CWT Vacations. • Exchange points for airline miles with more than 20 airlines.
Prepaid Cards, retail gift cards and vacation discounts available to members vary based on member’s country of residence and are not available to all members. All redemption options are subject to additional terms and conditions, available at clubcarlson.com/termsandconditions. The merchants listed are not affiliated with the Carlson Rezidor Hotel Group, nor are they sponsors or co-sponsors of Club Carlson. Merchants listed are subject to change without notice. Visa Prepaid Cards are issued by UMB Bank, n.a., Kansas City, MO, pursuant to a license from Visa U.S.A. Inc. Use of the card is governed by cardholder Terms and Conditions and disclosures that came with the card.
Earn Gold Points® faster and stay longer with the Club Carlson℠ Visa® card. Apply today at clubcarlsonvisa.com/faster.
clubcarlson.com/earn
The creditor and issuer of this card is U.S. Bank National Association, pursuant to a license from Visa U.S.A. Inc. Park Plaza Westminster Bridge, London
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Radisson Blu, Berlin
Congratulations! You have reached Concierge Elite — our ultimate tier offering a collection of rich rewards. It’s our way of saying thanks for choosing Club Carlson℠ as your preferred hotel rewards program. Silver Status – 15 nights / 10 stays per calendar year Gold Status – 35 nights / 20 stays per calendar year Concierge Status – 75 nights / 30 stays per calendar year
ELITE MEMBER BENEFITS†
SILVER
GOLD
CONCIERGE
Earn 20 Gold Points® per USD Spent on Eligible Hotel Nights
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Earn 20 Gold Points per USD Spent on Food & Beverages Charged to Your Room
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●
●
Hotel Redemption Offers (Standard, Points + Cash)
●
●
●
Partner Redemption Offers (Airlines, Prepaid Cards)
●
●
●
2,000 points
2,000 points
3,000 points
Online Booking Point Bonus Complimentary Room Upgrade
●
●
●
25%
50%
75%
Elite Rollover Nights
●
●
●
Early Check-In/Late Checkout
●
●
●
Elite Member Services Line
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●
●
●
●
72 hrs
48 hrs
Point Bonus
In-Room Welcome Gift Room Availability Guarantee Free Continental Breakfast (restaurant only)
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Global Concierge Service
● †Elite benefits vary by participating hotel, are subject to availability and may not be available at all hotels. An upgraded room may include a preferred view, higher floor, be newly renovated or a corner room. Concierge Elite members may be eligible for an upgrade to the next room category or to a standard suite, if available. Room upgrades are limited to one room per member per stay. All upgrades subject to availability. Point bonus on standard earn for eligible stays only and does not apply to Bonus Points. One free continental breakfast per night per Concierge Elite member stay and is only available at in-hotel restaurants at Radisson Blu, Radisson,® Park Plaza,® and Park Inn by Radisson hotels. Member benefits and services are subject to additional terms and conditions available at clubcarlson.com/elitebenefits.
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Radisson Blu, Berlin
Congratulations! You have reached Concierge Elite — our ultimate tier offering a collection of rich rewards. It’s our way of saying thanks for choosing Club Carlson℠ as your preferred hotel rewards program. Silver Status – 15 nights / 10 stays per calendar year Gold Status – 35 nights / 20 stays per calendar year Concierge Status – 75 nights / 30 stays per calendar year
ELITE MEMBER BENEFITS†
SILVER
GOLD
CONCIERGE
Earn 20 Gold Points® per USD Spent on Eligible Hotel Nights
●
●
●
Earn 20 Gold Points per USD Spent on Food & Beverages Charged to Your Room
●
●
●
Hotel Redemption Offers (Standard, Points + Cash)
●
●
●
Partner Redemption Offers (Airlines, Prepaid Cards)
●
●
●
2,000 points
2,000 points
3,000 points
Online Booking Point Bonus Complimentary Room Upgrade
●
●
●
25%
50%
75%
Elite Rollover Nights
●
●
●
Early Check-In/Late Checkout
●
●
●
Elite Member Services Line
●
●
●
●
●
72 hrs
48 hrs
Point Bonus
In-Room Welcome Gift Room Availability Guarantee Free Continental Breakfast (restaurant only)
●
Global Concierge Service
● †Elite benefits vary by participating hotel, are subject to availability and may not be available at all hotels. An upgraded room may include a preferred view, higher floor, be newly renovated or a corner room. Concierge Elite members may be eligible for an upgrade to the next room category or to a standard suite, if available. Room upgrades are limited to one room per member per stay. All upgrades subject to availability. Point bonus on standard earn for eligible stays only and does not apply to Bonus Points. One free continental breakfast per night per Concierge Elite member stay and is only available at in-hotel restaurants at Radisson Blu, Radisson,® Park Plaza,® and Park Inn by Radisson hotels. Member benefits and services are subject to additional terms and conditions available at clubcarlson.com/elitebenefits.
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Your special Concierge Elite status gives you complimentary, unlimited access to our virtual Global Concierge. Designed to save you valuable time as you travel, this exclusive service is reserved for our most important guests and is available 24/7, around the world. Club Carlson’s Global Concierge telephone line offers expert assistance with your needs while travelling: • Restaurant reservations. • Local entertainment options. • Purchasing tickets to theater and sporting events. • Salon and spa appointments and tee time reservations. • Travel information and directions. • And more.
FURTHER ENHANCING YOUR STAY Call Toll-Free U.S. and Canada
888 759 0737
United Kingdom
0 800 015 9749
Germany
0 800 182 1604
Norway
800 1 7289
China
10 800 130 1698
Direct Dial Worldwide +1 703 891 7977
assistance@clubcarlsonconcierge.com
For more information, visit
clubcarlson.com/globalconcierge Radisson Blu Resort Fiji, Denarau Island
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Your special Concierge Elite status gives you complimentary, unlimited access to our virtual Global Concierge. Designed to save you valuable time as you travel, this exclusive service is reserved for our most important guests and is available 24/7, around the world. Club Carlson’s Global Concierge telephone line offers expert assistance with your needs while travelling: • Restaurant reservations. • Local entertainment options. • Purchasing tickets to theater and sporting events. • Salon and spa appointments and tee time reservations. • Travel information and directions. • And more.
FURTHER ENHANCING YOUR STAY Call Toll-Free U.S. and Canada
888 759 0737
United Kingdom
0 800 015 9749
Germany
0 800 182 1604
Norway
800 1 7289
China
10 800 130 1698
Direct Dial Worldwide +1 703 891 7977
assistance@clubcarlsonconcierge.com
For more information, visit
clubcarlson.com/globalconcierge Radisson Blu Resort Fiji, Denarau Island
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Club Carlson.℠ Loyalty Applauded. Awarded. Rewarded. No matter how far you travel, contacting us is easy. We value our members and appreciate your decision to choose Club Carlson as your preferred hotel rewards program. We are on hand to assist you. Elite Member Services Phone Numbers U.S. and Canada
+1 800 613 3333
Caribbean, Mexico, Central and South America
+1 402 501 5622
Europe, Middle East, and Africa Asia Pacific
+44 207 949 0379 +61 2 9320 4499
China
400 1203 254
India
1800 1800 321
Japan
clubcarlson.com
0066 33 821562 Find us on
Club Carlson℠ membership, including the earning and redemption of Gold Points® and all other membership benefits and features are subject to the Club Carlson terms and conditions available at clubcarlson.com/termsandconditions. Specific benefits and services offered by individual hotels may vary, may not be available at all hotels and are subject to change. Points will be awarded on eligible stays based on USD and stays paid for using a local currency other than USD will be converted to USD using the current exchange rate on the day of checkout as set out in the program terms and conditions. Free award nights with no blackout dates are for standard rooms only, subject to availability, and the number of Gold Points required vary based on the applicable hotel category for hotel requested. Carlson Hotels, Inc. is a member of the U.S. Safe Harbor Program and your personal information will be stored in the U.S., may be transferred worldwide, and be processed in accordance with the U.S. Safe Harbor principles and our privacy policy. ©2013 Carlson Hotels, Inc. All rights reserved. Current as of 1 February 2013.
Radisson Blu Hotel, Berlin
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Club Carlson.℠ Loyalty Applauded. Awarded. Rewarded. No matter how far you travel, contacting us is easy. We value our members and appreciate your decision to choose Club Carlson as your preferred hotel rewards program. We are on hand to assist you. Elite Member Services Phone Numbers U.S. and Canada
+1 800 613 3333
Caribbean, Mexico, Central and South America
+1 402 501 5622
Europe, Middle East, and Africa Asia Pacific
+44 207 949 0379 +61 2 9320 4499
China
400 1203 254
India
1800 1800 321
Japan
clubcarlson.com
0066 33 821562 Find us on
Club Carlson℠ membership, including the earning and redemption of Gold Points® and all other membership benefits and features are subject to the Club Carlson terms and conditions available at clubcarlson.com/termsandconditions. Specific benefits and services offered by individual hotels may vary, may not be available at all hotels and are subject to change. Points will be awarded on eligible stays based on USD and stays paid for using a local currency other than USD will be converted to USD using the current exchange rate on the day of checkout as set out in the program terms and conditions. Free award nights with no blackout dates are for standard rooms only, subject to availability, and the number of Gold Points required vary based on the applicable hotel category for hotel requested. Carlson Hotels, Inc. is a member of the U.S. Safe Harbor Program and your personal information will be stored in the U.S., may be transferred worldwide, and be processed in accordance with the U.S. Safe Harbor principles and our privacy policy. ©2013 Carlson Hotels, Inc. All rights reserved. Current as of 1 February 2013.
Radisson Blu Hotel, Berlin
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clubcarlson.com/concierge
SAY HELLO TO YOUR CLUB CARLSON CONCIERGE ELITE CARD
Radisson Blu Plaza Resort Phuket, Panwa Beach
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