Management
BA 700
40182
: Perspectives for Managers
BA700
3
BA700
1.5
22
BA 700
n~U6nwtJ5h : 14lV6jH%llsM
BA 700
2536
31
34
BA 700
Federal Express
BA 700
37
38
BA 700
40
BA 700
BA 700
41
n~J’Ylwq5/k
: 15 i%mN 2539
BA 700
BA 700
43
flylwg~h : 22 i%alRN 2539
BA 700
BA 700
45
npinwp% : 29 5up)77md
2539
BA 700
BA 700
47
BA700
BA 700
49
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:nlUtA"on~nM'aoUnl5~5'u~qUoUR'nl5g5~il(3)
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(6)
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:nlutkNihkEIunl5d~ud~u~u~nl5q5~~(5)
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(2)
(Downsizing)(l) (Downsizing)(2) (Downsizing) (3) (Downsizing)(4) (Downsizing) (5)
DA700
BA 700
51
52
BA 700
n~UL?lW~5t%J : 23 ihW 2536
BA 700
54
BA700
BA 700
55
BA 700
BA 700
57
58
%A 700
BA 700
59
60
BA 700
BA700
61
62
BA 700
BA 700
63
np7Wip%I : 11 iqU7UU 2538
BA 700
BA700
65
66
BA 700
BA 700
67
BA 700
BA 700
69
70
BA 700
BA 700
BA 700
BA 700
73
74
BA 700
BA 700
75
76
BA 700
BA 700
77
BA 700
BA 700
80
BA700
BA 700
81
82
BA 700
BA 700
83
84
BA700
BA700
85
86
BA700
BA700
87
88
BA 700
BA 700
89
90
l3A 700
BA 700
91
92
BA700
BA 700
93
94
BA 700
BA 700
95
96
BA 700
BA700
97
Share of companies using :
TRACKING CUSTOMER SATISFACTION
I
I
I
ENCOURAGING EMPLOYEE INVOLVEMENT I
I
‘I
QUALITY BROADLY DEFINED FROM CUSTOMERS’ PERSPECTIVE I
I
USING COMPETITIVE BENCHMARKING I I ENGAGING IN SUPPLIER PARTNERSHIPS
I
TIME-BASED
I
I
I
I
I
I
I
I
COMPETITION I
SELF-MANAGED WORK TEAMS I
Percent of 250 Companies Surveyed
Source : Keith H.Hammonds and Gail DeGeorge, “Where Did They Go Wrong?“, Business Week (Special Quality Issue, 1991), 34-38
fl~ff6wwipk : 10 &bvla4 2539
98
BA 700
BA 700
99
loo
BA 700
BA 700
101
102
BA 700
BA 700
103
104
BA700
BA 700
105
106
BA700
BA700
107
108
BA700
BA 700
nynwq7iia : 3 niiiwuu 2538
BA 700
110 .
BA 700
111
112
BA 700
fI~JLMW@b:
BA 700
1 0 fiiiwlUw2538
113
114
BA 700
BA 700
115
npW7Wip% : 17 fk17UU 2538
116
BA 700
BA 700
117
118
BA 700
BA7CKI
119
120
BA 700
136
BA 700
150
BA700
BA 700
159
162
BA700
BA 700
163
164
BA 7 0 0
BA 700
169
fl~fflnwi@%
170
: 15 !fi=flflE/ 2538
BA 700
BA 700
173
174
BA700
176
BA700
BA 700
177
178
BA700
BA 700
179
180
BA700
BA 700
181
182
BA 700
BA700
183
184
BA700
BA 700
185
fl~mV@k~: 19 W9b7%7luu 2538
186
BA 700
BA 700
187
188
BA 700
BA 700
189
190
BA 700
BA 700
191
192
BA700
BA 700
193
l
d5:alnsi~olQ~LLGi15&&J
&I : Deemar 194
Media Index 1993. BA 700
BA 700
195
196
BA700
BA700
197
198
BA 700
BA700
199
200
BA 700
BA 700
201
202
BA700
tl;ssHlwqR%':24
BA700
iklRu2538
203
218
BA700
222
BA700
246
BA700
BA700
249
250
BA700
BA700
269
270
BA700
280
BA 700
BA 700
281
npmvgsn’c : 20 p7fw 2539
282
BA700
284
BA700
BA700
285
286
BA700
BA700
287
288
BA700
BA700
289
290
BA700
BA 700
291
292
BA700
BA'700
293
294
BA700
BA700
295
nqwlwqsiia : 18 kw7nu 2539
296
BA700
BA 700
297
*
298
BA700
fJqwwvqsl%J:25
BA700
a9mm2539 299
300
BA700
BA700
301
302
BA700
BA 700
304
BA700
BA700
30.5
306
BA700
BA700
307
308
BA700
n~~~wp% : 1 0 nTn-ng7Ru 2 5 3 6
BA700
309
310
BA 700
BA 700
2 ‘1
312
BA 700
BA 700
313
314
BA700
BA 700
315
316
BA700
BA700
317
318
BA700
BA 700
319
320
BA700
BA 700
321
322
BA700
BA700
323
324
BA700
BA700
325
326
BA700
BA700
327
328
BA700
BA700
329
330
BA700
BA 700
331
332
BA700
338
BA 700
340
BA700
BA700
342
BA700
n~o6wWg%%
BA 700
: 30
un5lmf
2536
343
344
BA700
BA700
345
-
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(Management, Production, Marketing, Skills of the Host Country) - flai~a&?4uiu Potential)
BA 700
aaR~~fl~niw4llnanl~~l~~~~l
(Target Market and Sales
352
BA700
BA700
353
354
BA700
BA700
355
n~Wlw$i7h
356
: 9 Utl37RU 2536
BA 700
366
BA700
BA700
373
374
BA700
BA700
375
378
BA700
380
BA700
384
BA700
BA700
385
386
BA700
BA700
387
388
BA700
400
BA700
1
3 6 10 13 16 19 24 28 32 36 40 43 45 47
4 9
51 54 57 61
65 69 72 75 79
(1)
83 86 89 93 96 99 101 105 108 111 114 117
121
124 127 131 134 136 139 141 144 147 150 153
(21
171
173 177 180 183 187 191 194 197 201
205
208 211 214 216 219 222 224
(3)
227 230 232 235 238 240 244 247 251 * 255 258 261 263 265 267 269 272 275 277 280 283 286 290 293
(4)
(5)
369 374 377 379 384 386 389 393 395 398
403
(6)
A Bennet,
Downsizing Doesn’t Necessary Bring An Upswing in Corporate
Profitability,
Wall Street Journal, June 4, 1991, Bl , 84.
A.S. Sethi and R.S. Schuler (eds.),
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Strategies. Ballinger, Cambridge, Mass, 1984. A. Steven Walleck and Charles A. Leader, “Benchmarking World-Class Performance,”
McKinsey
Quarterly, 1, 1991., pp. 3-23
Alan M. Rugman, Richard M. Hodgetts,
International Business : A Strategic
Management Approach, McGraw-Hill Inc., New York, 1995. Alex Miller and Gregory G. Dess,
Strategic Management, International Edition,
2”d Edition, The McGraw-Hill Companies, Inc. C.K. Prahalad and Gary Hamel, “The Core Conpetence
of the Corporation,”
Harvard Business Review. May-June, 1990. C.L. Martin, C.K. Parsons, and N, Bennett, The Influence of Employee Involvement Program Membership During Downsizing : Attitude Toward the Employer and the Union,
Journal of Management 21, 1995.
Charles W.L. HilVGareth R. Jones, Strategic Management : An Integrated
Approach, Houghton Mifflin Company, Boston 1995.
BA 700
D.C. Hambrick
and S.M. Schecter, “Turnaround Strategies for Mature Industrial-
Product Business Units,” Academy of Management Journal, 26, 1983. David A. Nadler and Michael L. Tushman, “Beyond the Charismatic Leader : Leadership and Organizational Change,” California Management Review, 32, Winter 1990. David L. Taylor and Ruth Karin Ramsey, “Empowering Employees to ‘Just Do it’,
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W. Mellott
Jr., Fundamentals of Consumer Behavior, Penn Well
Publishing Company, Tulsa, Oklahoma, 1983. E. Bowsmann
and H. Singh, Overview of Corporate Restructuring : Trends and
Consequences, in L. Rock and R.H. Rock (eds.), Corporate Restructuring, McGraw-Hill, New York, 1990. Ellen F. Glanz and Lee K. Dailey, “Benchmarking” Human Resource
Management, Spring/Summer 1992, p.9. Ezra F. Vogel, Japan as Number
I
: Lesson for America, Harper & Row
Publisher, New York, 1979. Fred Luthans, “Meeting the New Paradigm Challenges Through Total Quality Management,” Management Quarterly. Spring 1993, pp. 2-13.
404
BA700
Fred Luthans, Organizational Behavior, 7’ Edition, McGraw-Hill, Inc., New York, 1995. Fred R. David, Strategic management, 51h Edition, Prentice-Hall, Englewood Cliffs, New Jersey, 1995. Frederick Koenig, “Rumors that Follow the Sun,” Across the Board. February 1985, pp. 25-30. George A. Steiner and John F. Steiner, Business, Government, and Society : A
Managerial Perspective, 7’” Edition, McGraw-Hill International Editions, New York, 1994. Graves, “Leaders of Corporate Change,” Fortune, December 13, 1993. Henry J. Johansson, Pattrick
McHugh, A. John Pendlebury,
William A. Wheeler III,
Business Process Reengineering : Break Point Strategies for Market Dominance, John Wiley & Sons, Singapore, 1993. J. Aberth,
“Worksite Wellness
Programs: An Evaluation,” Management Review,
October, 1986. J. Bowles, “Is American Management Really Committed to Quality?” Management
Review, April 1992. J.C. Quick and J.D. Quick, Organizational Stress and Preventive Management, McGraw-Hill, New York, 1984. J.D. Quick, R.S. Horn, and J.C. Quick, “Health Consequences of Stress,” Journal of
Organizational Behavior Management 8, 1986, p. 19-36. James H. Donnelly, Jr., James L. Gibson, John M. Ivancevich, Fundamentals qf
Management 61h Edition Prentice-Hall, Business Publications Inc., Plano. Texas. 1987.
EA700
405
James P. Womack and Daniel T. Jones, “From Lean Production to the Lean Enterprise,”
Harvard Business Review, March April ,1994. Jay A. Conger, “Leadership: The Art of Empowering Others,”
Academy of
Management Executive, 3 , 1989. Jay W. Lorsch,
James P. Baughman, James Reece,
and Henry Mintzberg, The
Manager’s Job, Understanding Management, Harper & Row, New York, 1978. Jeremy Main, “How to Steal the Best Ideas Around,”
Fortune, October 19, 1992,
pp. 102-l 06. Joseph E. Champoux,
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Fortune, April, 1992.
K.S. Cameron, S.J. Freeman, and A.K. Mishra, “Best Practices in White Collar Downsizing : Managing Contradictions,
Academy of Management Executive
V, No. 3 : pp. 57-73 K.W. Thomas, “Conflict and Conflict Management.,” In M.D. Dunnette (ed.),
Handbook of Industrial and Organizational Psychology, Rand McNally, Chicago, 1976. Kathryn Harrigan, “Managing Declining Businesses,”
Journal of Business Strategy,
Winter 1984. Keith H. Hammonds and Gail De George, “Where Did they go Wrong?”
Business
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Journal of Business Strategy, November-December 1989. M.T. Matterson And J.M. Ivancevich,
Controlling Work Stress, Jossey Bass,
San F: ancisco, 1987.
406
BA700
Michael E. Porter, “The Competitive Advantage of Nations,” Harvard Busmess
Review, March-April 1990. Michael E. Porter, Competitive Strategy : Techniques for Analyzing Industries
and Competitors, The Free Press : A Division of Macmillan Publishing Co.,lnc. New York,1 980. Michael Hammer and James Champy, Reengineering the Corporation, Harper Business, New York, 1993. Peter F. Drucker, Managing in Turbulent Times, Harper & Row, New York, 1980. Peter M. Senge, The Fifth Discipline: The Art and Practice of the Iearning
Organization, New York : Doubleday/Currency, 1990. Rahul Jacob, “TQM: More than a Dying Fad? Fortune, October 1993. Ramon
J. Aldag and Timothy M. Stearns, Management, South-Western Publishing Co., Cincinati, 1987.
Raymond E. Miles, Theories of Management : Implications for Organizational
Behavior and Development, McGraw-Hill Series in Management, New York, 1975. Richard M. Hodgetts, Blueprints for Continuous Improvement : Lessons from
the Baldrige Winners, New York, 1993, pp. 108-109. Robert C. Camp. Benchmarking : The Search for Industry Best Practices that
lead to Superior Performance, ASQC Quality Press, Milwaukee, 1989. Robert Grosse and Duane Kujawa, International Business : Theory and
Managerial Applications, Irwin Illinois, 1988,
BA700
407
Robert J. Boxwell, Jr., Benchmarking for Competitive Advantage, McGraw-Hill, Inc., New York, 1994. Robert L. Katz, “Skills of an Effective Administrator,” Harvard Business Review, September-October 1974, pp. 90-l 02. Robert S. Eliot and Dennis L. Breo, Is It Worth Dying For ?. Bantam Books, Inc., New York, 1984. Rosabeth
Moss Kanter, “Managing the Human Side of Change,” Management
Review, April 1985, pp. 52-56. Russell Miller, “A Switch in Time: The Success of Swatches, Management Review, October 1985, pp. 41-45. S.J. Harrington, “What Corporate America Is Teaching About Ethics,” Academy of
Management Executive 5, 1991. S.W. Gellerman, “Why ‘Good’ Managers Make Bad Ethical Choices,” Harvard
Business Review 64, 1984. Stefan H. Robock and Kenneth Simmonds, International Business and
Multinational Enterprises, 3’d Edition, Richard D. Irwin, Inc., Illinois, 1983. Stephen George and Arnold Weimerskirch,
Total Quality Management :
Strategies and Techniques Proven at Today’s Most Successful Companies, John Wiley & Sons, Inc., New York 1994. Stephen P. Robbins,
Management, 2”6 Edition, Prentice-Hail, Englewood Cliffs, New
Jersey, 1988. Stephen R. Covey,
The Seven Habits of Highly Successful People, New York:
Simon & Schuster, 1992.
408
BA700
T. Marchese,
“TQM Reaches the Academy,” American Association of Higher
Education, November, 1991. T. Ballard Morton, “Leadership,” Business Horizon 33, Nov-Dec. 1990. Thianthai,
C.,The Training Programs for the Japanese Expatriate to
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of Business Strategy, January-February 1988. W.E. Demming, “Improvement of Quality and Productivity Through Action by Management,” National Productivity Review, 1, Winter 1981-l 982.
BA700
409
W. McKinley, C.M. Sanchez and A.G. Schink, Organizational Downsizing: Constraining, Cloning, Learning,
Academy of Management Executive IX,
No.3.,1995. Wayne F. Cascio
and Elias
M. Awad,
Human Resources Management : an
Information Systems Approach, Reston Publishing Company, Inc., PrenticeHall Company, Reston, Virginia, 1981. William C. Frederick, James E. Post, Keith Davis, Business and Society : Corporate
Strategy, Public Policy, Ethics. 7’h Edition, McGraw-Hill International Editions, Me\lv Yo& 1992. William G. Ouchi,
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Challenge, Avon Books, New York, 1982. “Can New Management Team Keep Swiss Watches Ticking?,”
International Management, June 1985. pp. 57-58.
410
BA 700