IMPACT
making an
Annual Report 2013
CONTENTS
n Welcome from the Chairman
2
n Foreword from the Chief Executive
4
n Our Vision
6
n Our Mission
8
n Impactful customer service
12
n Homes with impact
20
n Impacting and supporting
28
n Impactful employer
36
n Making a future impact
44
n Case studies Committed to Communities
52
Putting People First
53
Making a Difference
54
Excellence through Innovation
55
n Facts and figures
56
n The Accord Group
59
Our Voices
n Margaret Allen
10
Executive Director - Midlands, Homes and Communities Agency
n Councillor Sir Albert Bore
18
Leader - Birmingham City Council
n Stewart Towe
26
Group Chairman and Managing Director - Hadley Industries Holdings Ltd; Chair - Black Country Local Enterprise Partnership
n Ellen Carrington 34
Resident
n Councillor Adrian Andrew
Deputy Leader - Walsall Council
n David Orr
42 50
Chief Executive - National Housing Federation
Accord Group / Annual Report / 2013
1
CHAIRMAN 2
Accord Group / Annual Report / 2013
Welcome from the
Welcome from the
CHAIRMAN
It is a particular honour for me to be the Chair of a social housing organisation which continues to put its customers central to all its thinking and continuously updates and introduces policies for the benefit of those it serves. The Accord Group is of course first and foremost a business and like all corporate companies must have the appropriate policies, procedures and financial controls which allows us to grow accordingly year on year. It is very rewarding to have over the years watched the Accord Group grow into a high performing organisation, whilst never losing sight of its social purpose. Although primarily a housing provider, we recognise that as a social enterprise we have a much wider role to play, particularly in the areas of community, sustainability and neighbourhood regeneration. This gives us the opportunity to get even closer to our customers so as to get a better understanding of their needs individually and collectively, which will help us to prioritise our resources.
The Accord Group Board are aware of the more immediate challenges many of our customers will have to meet in the coming years following the Government’s welfare reform changes and will be using their expert knowledge, skills and experience to find ways of overseeing some of the obstacles customers face. All successful businesses however, have at their heart an inspirational, progressive and dedicated Chief Executive and on behalf of the Board I would like to give a grateful thanks to Chris Handy. A resourceful, experienced and passionate Executive Team supported by a hard-working knowledgeable, understanding and committed workforce without whom we would never move forward. As Chairman I have been lucky to inherit all of these and now look forward to working with and alongside the Board and colleagues in the future. It has been a very good year for Accord, but I am sure we can make next year even better and thank you to all.
Barrie Blower, MBE Chairman
...we recognise that as a social enterprise we have a much wider role to play, particularly in the areas of community, sustainability and neighbourhood regeneration. Accord Group / Annual Report / 2013
3
CHIEF EXECUTIVE 4
Accord Group / Annual Report / 2013
Foreword from the
Foreword from the
CHIEF EXECUTIVE
The Accord Group has a great future and we remain passionately committed to meeting the needs of our customers. Looking ahead, we expect the next five years to be a period of great change. The greatest test that we face is around the reform of the welfare benefits system. The Government have made it clear that they want to make significant and long-term cost-savings in the future; this will lead to many families receiving less money to live with. People’s incomes are going to be significantly reduced and we must help them manage the change in the welfare system so that they survive. This is our number one priority and a great deal of work has already been completed to support keeping customers in their homes. This is why during the year, the Accord Group has strengthened partnerships around employment and training and we are channelling resources into support for jobs, volunteering, apprenticeships, training and enterprise creation to help people get off welfare and into work. This is a huge future focus for our work and one we take very seriously on behalf of the people we support.
I am, as always, committed to making sure that the Accord Group remains a first class landlord and provider of quality homes. Despite the increasing demands and pressures put on us, we want to play an even greater role in supporting community regeneration and neighbourhood management. Over the last year we have continued to grow, expand and develop our activities and services. We have grown in strength financially. Adding Direct Health, our private sector domiciliary care provider to our Group, has not only extended essential care services to our existing range but provides us with a profitable income stream we can reinvest into our core work to meet need, what I call “profit for purpose”. We are also expanding our care services significantly, continuing to build new homes with our partners, Trident, Trent and Dove, WATMOS and Rooftop. Our sector-leading initiative, LoCaL Homes, the factory which produces timber homes, is cutting edge and rapidly increasing in scale. We now produce one new complete home per day and have our own construction team. So the Accord Group has a great future ahead in challenging times and we are constantly focused on the needs of the people we serve.
Dr Chris Handy, OBE Group Chief Executive
We are also expanding our care services significantly, continuing to build new homes with our partners, Trident, Trent and Dove, WATMOS and Rooftop. Accord Group / Annual Report / 2013
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6
Accord Group / Annual Report / 2013
VISION
Our
Our vision is one in which people have
MORE CHOICE about their homes, the services they receive and where people can be involved in developing
COMMUNITIES.
IMPROVED. It is a future where quality is being continuously
Accord Group / Annual Report / 2013
7
8
MISSION
Our
Accord Group / Annual Report / 2013
Our values are:
COMMITTED TO COMMUNITIES
MAKING A DIFFERENCE
PUTTING PEOPLE FIRST
EXCELLENCE THROUGH INNOVATION
The Accord Group makes a difference.
Our customers get value-for-money, excellent services, quality, innovation and a sense of belonging.
We do this by empowering our talented people and engaging our residents
to give an outstanding service, all in all giving a great customer service.
Accord Group / Annual Report / 2013
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Our VOICES 10
Accord Group / Annual Report / 2013
The Accord Group makes an impact by consistently developing high quality,
AFFORDABLE homes which meet the needs of a wide range of
COMMUNITIES and people. The strong relationship between the Matrix Housing Partnership, led by the Accord Group and the Homes and Communities Agency goes from
STRENGTH-TO-STRENGTH and we continue to work closely on a variety of projects.
Margaret Allen Executive Director – Midlands, Homes and Communities Agency
Accord Group / Annual Report / 2013
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IMPACTFUL Customer Service 12
Accord Group / Annual Report / 2013
The Accord Group is about more than just bricks and mortar. We are a
PLACESHAPER
, 11 000 , 60 000 organisation with more than
homes and believe in providing our
customers with the highest quality services and opportunities to build brighter and
BETTER
FUTURES for themselves and their families.
Accord Group / Annual Report / 2013
13
THE LAST YEAR we have During 14
Carried out our “Getting to Know You� survey, which has helped identify which customers are at greater risk from the benefit changes. In turn, this has allowed us to provide greater support to customers such as setting up a bank account, accessing the internet and moving house.
Launched a series of roadshows held at venues across the West Midlands for customers to find out more about the changes to benefits, health and well-being, jobs, skills and training.
Reviewed our Care and Support Strategy to develop more personalised services for our customers independent to where they live.
Accord Group / Annual Report / 2013
Set up a dedicated digital inclusion group to address how we can give our customers access to the internet.
Set up a welfare reform action group which is actively working with customers to ensure they understand the impact on them.
Launched a support group for residents to raise their concerns about anti-social behaviour in partnership with the police and other organisations.
Been recognised for the services we provide to housing co-operatives, by becoming accredited by the Confederation of Co-operative Housing.
Accord Group / Annual Report / 2013
15
FUTURE IMPACT Going forward we will:
Launch a new annual
customer satisfaction survey which we will be sending to a third of our customers this year, then another third the following year. This will ensure every customer is only asked to undertake this feedback process every three years.
16
Accord Group / Annual Report / 2013
Roll out a comprehensive implementation programme to
fit internet access points within our schemes.
Concentrate on our customer
service vision making changes to improve the ways that customers can contact us and access our services.
Accord Group / Annual Report / 2013
17
Our VOICES 18
Accord Group / Annual Report / 2013
I am delighted to work with the Accord Group to
DELIVER PROJECTS that see growth and the stimulation of
NEW BUSINESS in Birmingham. It’s important that the council and organisations like Accord can
WORK TOGETHER to make a positive
IMPACT for the people who live, work and learn in the city.
Councillor Sir Albert Bore Leader of Birmingham City Council
Accord Group / Annual Report / 2013
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Homes with IMPACT 20
Accord Group / Annual Report / 2013
We are one of the leading providers of
HOMES providing accommodation that is regularly maintained as well as efficient to run in
COMMUNITIES where people want to live. Currently we are delivering
672 HOMES for rent and shared ownership, as well as a number of homes for sale. Plus, as part of a wider
ÂŁ30 MILLION grant allocation awarded in 2011 to the Matrix Housing Partnership, which we lead, an additional
1,500 HOMES are also being built across the West Midlands.
Accord Group / Annual Report / 2013
21
THE LAST YEAR we have During
Built 218 new homes, almost all for affordable rent, with an additional 920 under construction.
22
Accord Group / Annual Report / 2013
Celebrated the first anniversary of our factory LoCaL Homes, which produces low carbon timber framed homes – a UK housing association first.
Invested more than ÂŁ3 million in making our homes more modern, including fitting new kitchens, windows, bathrooms and repainting properties.
Signed up to Birmingham Energy Savers to deliver 40 go early ECOfunded retrofits and a further 40 with Climate Consulting.
Delivered through the Community Energy Savings Programme, a £1.5 million programme providing 635 energy improvement measures.
Carried out 12,334 repairs.
Launched our own in-house construction arm.
Secured £1.5 million of European funding to undertake the retrofit of 250 homes with diverse technologies and gained £1.5 million CESP funding to fit more than 1,000 energy efficiency measures to our homes.
Set up our 16th co-operative where resident leadership sees people run their own neighbourhood.
Celebrated winning the Inside Housing Development Team of the Year award. Accord Group / Annual Report / 2013
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FUTURE IMPACT Going forward we will: 24
Continue to develop and
build new homes which will also be affordable to run and built to the very highest of standards.
Accord Group / Annual Report / 2013
Create our first Mutual Home
Ownership Society, a home savings co-operative, which offers customers the opportunity to live in high quality, affordable housing, whilst sharing in the equity of gains from within a property.
Continue to seek out new funding opportunities to maximise
the retrofit of our homes.
Accord Group / Annual Report / 2013
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Our VOICES 26
Accord Group / Annual Report / 2013
As a business working in the Black Country, the Accord Group demonstrate
TANGIBLE INVESTMENT
TRAINING, in the communities it serves by offering
EMPLOYMENT
and
HOUSING
across the region. The Group’s commitment and passion for supporting social enterprise adds another dimension to the work they do.
Stewart Towe Group Chairman and Managing Director of Hadley Industries Holdings Ltd; Chair of Black Country Local Enterprise Partnership
Accord Group / Annual Report / 2013
27
IMPACTING and supporting 28
Accord Group / Annual Report / 2013
Our
NEIGHBOURHOOD
APPROACH ensures that we encourage customers to enjoy their neighbourhood and
COMMUNITY. We support customers to
GET INVOLVED in how we shape and deliver our services.
Accord Group / Annual Report / 2013
29
Signed up 28 customers to our Recruitment, Opportunities, Learning and Employment (ROLE) programme, which gives people the skills they need to obtain work in the future. Plus, for those working within the health and social care arena a guaranteed job will be offered.
Carried out a DIY workshop designed to give 35 residents the opportunity to gain or build on skills from carpentry, painting and decorating to basic plumbing and electrical skills.
During
THE LAST YEAR we have
Recruited 18 apprentices as part of our on-going commitment to creating jobs. This means that over 60 apprentices have been recruited over the last three years, with 52 of these moving into permanent employment within the Group.
30
Accord Group / Annual Report / 2013
Run a scrutiny workshop which saw 22 residents from across the Group shape our Scrutiny Panel and a five additional new members sign up.
Held our second Great Resident Awards which showcases the excellent work our residents have undertaken.
Held a resident engagement conference for 75 residents which was organised by the Groupwide Resident Engagement Panel.
Recruited six resident inspectors to the resident-led inspection training, which covered various aspects of an inspection.
Supported 23 residents via our Residents in Social Enterprise (RiSE) programme, which has seen 11 of them move on into self-employment (gardening, catering, construction skills, domestic services).
Staged a Get In:Volved exhibition which gave 50 residents the opportunity to network with colleagues to find out ways to get involved with the Group.
Engaged 35 young people from across Birmingham in our youth enterprise programme (The A Fund). Eleven of them have gone on to set up small businesses in a diverse range of sectors, including Indian sweets, clothing labels, graphic design studios, filmography/ cinematography, magazines and jewellery.
Accord Group / Annual Report / 2013
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FUTURE IMPACT Going forward we will: 32
Accord Group / Annual Report / 2013
Continue working with customers and support community
development initiatives addressing anti-social behaviour, financial exclusion and worklessness, particularly in light of changes to benefits.
Actively encourage and
support social enterprises offering financial and back office support to get their business off the ground.
Accord Group / Annual Report / 2013
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Our VOICES 34
Accord Group / Annual Report / 2013
Since I moved into Furlong House, I feel so much better in myself. I feel
SAFE AND SECURE. I like to do my own thing but it’s good to know that the staff are
HERE TO HELP when I do need them. I can honestly say moving into this Accord scheme has
CHANGED
MY LIFE for the better.
Ellen Carrington Resident, Care and Support scheme, Furlong House
Accord Group / Annual Report / 2013
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IMPACTFUL employer 36
Accord Group / Annual Report / 2013
, 4 200 We want to be a great place to work for our
employees and take action on the matters that our
COLLEAGUES tell us are
IMPORTANT. We believe that
HAPPY AND ENGAGED staff will provide
EXCELLENT
CUSTOMER SERVICE. Accord Group / Annual Report / 2013
37
Enrolled our first nine colleagues into our leadership academy where they will gain an accredited qualification in leadership and management.
During
THE LAST YEAR we have
Recruited 50 Staff Voices representatives who have a consultative role and who contribute to the organisation’s decisions.
38
Accord Group / Annual Report / 2013
Implemented a challenging management development programme where we now have 57 accredited coaches all qualified at Level Five with a Chartered Management Institute qualification from Coventry University.
Have renewed the stringent European Environmental and Audit Scheme (EMAS) accreditation, of which we are the only housing association in the country to hold.
Launched an E-learning induction for all new colleagues who join the business.
Celebrated and rewarded colleagues who were nominated by their peers for outstanding work at the annual Great People Awards.
Held our annual colleague roadshow.
Invested in our people, who attended 430 training days last year.
Been reaccredited with Investor in Excellence and Investor in People status.
Implemented a new and fairer pay structure.
Invested significantly in our IT, updating our desktop environment and telephony to deliver a more efficient and sustainable solution.
Accord Group / Annual Report / 2013
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FUTURE IMPACT Going forward we will: 40
Recruit employees and members whose skills and experience match our needs, who demonstrate the potential for future development and who commit, contributing
Accord Group / Annual Report / 2013
to the delivery of our
corporate objectives.
Accord Group / Annual Report / 2013
41
Our VOICES 42
Accord Group / Annual Report / 2013
A key aim of local government is to help
CREATE JOBS and investment in communities and the Accord Group have done just that. I’m
VERY PROUD to be associated with the creation of the Group’s timber frame factory – it’s great to see
MANUFACTURING
BACK IN THE MIDLANDS.
Councillor Adrian Andrew Deputy Leader, Walsall Council
Accord Group / Annual Report / 2013
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Making a future IMPACT 44
Accord Group / Annual Report / 2013
WE WILL GROW our business through merger, new development, stock transfer, and diversification,
ACHIEVING
OPERATIONAL
EFFICIENCY to help meet housing needs. We will also use our
INDEPENDENCE AND INFLUENCE to shape
HOUSING POLICY and initiatives at local and national level.
Accord Group / Annual Report / 2013
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THE LAST YEAR we have During 46
Acquired private domiciliary care provider Direct Health – doubling our care and support business to over £64 million.
Secured a £7.7 million contract to manage a number of children’s centres in Sandwell as part of the Health for Living consortium.
Accord Group / Annual Report / 2013
Secured a seat on the Black Country Local Enterprise Partnership (LEP) Board.
Participated in key think tank around the table discussions.
Been a lead partner in the neighbourhood management pilot in Balsall Heath. Achieved coverage in key national newspapers and taken part in a number of significant on-line debates.
Achieved the accreditation ISO9001 for our Quality Assurance System for manufacturing.
Made procurement savings in excess of ÂŁ1.5 million.
Accord Group / Annual Report / 2013
47
FUTURE IMPACT Going forward we will: 48
Continue to grow and ensure that the services and facilities we provide are better targeted,
Accord Group / Annual Report / 2013
more innovative and cost-effective.
Work with partners such as the LEP’s to maximise
regional opportunities via initiatives like City Deal.
Accord Group / Annual Report / 2013
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Our VOICES 50
Accord Group / Annual Report / 2013
The Accord Group is an innovative and
FORWARD-THINKING organisation, supporting its customers by providing quality homes, care services and increasingly, options to find
JOBS and
TRAINING OPPORTUNITIES.
Led by an experienced and well-respected Chief Executive, the Group plays a key role in the Midlands region and contributes to the work of the National Housing Federation and the wider sector in many ways.
David Orr Chief Executive, National Housing Federation
Accord Group / Annual Report / 2013
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CASE STUDY: Committed to Communities 52
We expanded our dementia cafés across the Midlands and beyond, with 12 dedicated cafés offering support to people with the illness and their families.
A new advice hub called the Learning LAB was launched to help struggling job hunters and single parents to search and apply for jobs.
We have hosted free internet training sessions across the West Midlands to help customers prepare for the changes to benefits.
We won four care awards at the National Care Awards – Care Newcomer, Home Care Co-ordinator, Home Care Registered Manager and Care Innovator.
Greenscape, our gardening and maintenance division, was awarded a £180,000 cleaning contract and received accreditation from SAFE contractor, a programme which recognises very high standards of health and safety practice.
Accord Group / Annual Report / 2013
CASE STUDY: Putting People First
We welcomed new customers who moved into their new homes at Pattern Gardens in Walsall – the first homes manufactured from the LoCaL Homes factory.
Social Breakfast was awarded £28,000 from the Nominet Trust to work with 16-25 year-olds to create a snapshot of what it’s like to live in Birmingham in 2013.
We launched a year-long campaign to alleviate child poverty in Birmingham.
A brand new £25,000 initiative targeted specifically at cutting the number of crimes committed by women offenders in Coventry was launched.
Accord Group / Annual Report / 2013
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CASE STUDY: Making a Difference 54
Colleagues Pam Rollings and Michelle Pidgeon both received Shropshire Care Awards for their innovative approaches to caring for older people.
More than 30 jobs were created at a new extra care complex in Solihull where we provide care services.
The Accord Group were highly commended at the National Association national Accountancy Awards 2013 for team of the year and measurement of social return on investment.
Work has started to transform a former Black Country lock factory in Willenhall into a new ÂŁ5.2 million housing scheme in partnership with Westbury Partnerships and Walsall Council.
Shadow Housing Minister Jack Dromey MP and MP for Walsall South Valerie Vaz visited Pattern Gardens in Walsall.
Accord Group / Annual Report / 2013
CASE STUDY: Excellence through Innovation
Award winning young entrepreneur Ravinder Deol enjoyed the sweet taste of success by expanding his Indian snack box venture with help from the Accord Group’s A-Fund initiative which cultivates and supports youth entrepreneurship and gives financial support.
We created short and informative animated videos about the benefit changes for our customers which we posted on our website. We have also held dedicated welfare reform surgeries.
We were listed as a finalist for “Green Social Housing Champion” at the Sustainable Housing Awards 2013.
We celebrated winning the prestigious national Green Apple awards two years in a row for our work in manufacturing and building low carbon timber framed homes and for our scheme Walsall Waterfront.
Work started on the Urban 180 housing development in West Bromwich with prospective purchasers able to benefit from a mortgage from Sandwell Council which has set aside a £2 million fund to help first time buyers.
Our Walsall Waterfront scheme was named as one of the ‘Top 50 UK Affordable Housing Developments 2013’.
Accord Group / Annual Report / 2013
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FACTS and FIGURES
How every pound of tenants’ rent was spent
28p 28p 16p 14p 12p 2p
Service costs Interest Day-to-day repairs Management costs Planned repairs Rent and voids losses
324 221
Total number of complaints received Total number of compliments received
265 11 2 0
Dealt with at stage one Dealt with at stage two Dealt with at stage three Ombudsman resolution
Compliments and complaints
Accord Group housing stock at March, 2013
7,301 1,601 1,256 748 331
General needs Supported Leasehold Other In development
11,237 Total
56
Accord Group / Annual Report / 2013
Repairs 2012 - 2013
Empty homes
Total number of repairs
12,334
Total number of emergency repairs Average time to attend an emergency repair
1,152 1 hour 57 mins
Total number of non-emergency repairs
11,182
Percentage of homes let in the year
Average time to attend an emergency repair
14.3 days
13.41%
Total number of satisfaction returns
0
Average time to let
Total of properties requiring a CP12
5,663
Number of properties with a valid CP12 Total number of properties with a CP12
5,659 99.93%
Number of empty homes at 31, March 2013
292
32.26 days Average cost of works for re-fitting
ÂŁ750
Source of new lettings
706 321 264 137 30
Referrals Direct applications Nominations Transfers Other
1,462 Total
Types of new lettings
826 405 227 52 30 10 1,550
Single adults One adult (with at least one child) Older people Two or more adults (with at least one child) Two adults, no children Other Total
Accord Group / Annual Report / 2013
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FACTS and FIGURES
Accord Group work profile 2013 Accord Group 935 White 11 Not known 146 African Caribbean 64 Other 90 Asian British Indian 27 Mixed race 5 Asian British other 2 African
Average weekly rents at 31, March, 2012*
Direct Health 2,311 White 401 Not known 85 African Caribbean 42 Other 39 Asian British Indian 25 Mixed race 19 Asian British other 0 African
£89.54
Midland Heart
£87.39
Mercian
£83.31
Black Country
£80.58
Friendship
£79.09
Accord
£76.83
Bromford
*Data taken from RSR submissions 2012
Accord Group account summaries Year ended 31 March, 2013
Year 2011 2012 2013 Total £’000 £’000 £’000 (Restated) Income and expenditure* Income Rents, service charges, support, etc 52,244 53,656 56,226 Domiciliary care services 0 1,080 26,136 Shared ownership first tranche sale proceeds 321 701 565 Interest earned 103 186 55 Sale of housing and other properties 1,555 6,449 2,180 Other income 9,592 8,249 8,575
Total income 63,815 70,321 93,737 Expenditure Operating costs - rents, service charges, support, etc 48,389 49,199 49,277 Operating costs - domiciliary care services 0 1,015 25,861 Shared ownership first tranche sale costs 228 583 579 Interest on loans 11,161 11,498 13,242 Cost of housing and other properties sold 1,581 6,315 1,775 Taxation 16 13 3 Total expenditure 61,375 68,623 90,737 Surplus 2,440 1,698 3,000 Balance sheet Tangible fixed assets 590,602 602,995 621,535 Other Assets 33,591 38,767 57,647
Total Assets 624,193 641,762 679,182 Financed by Social housing grant 247,210 247,696 252,459 Loans 287,597 303,244 326,495 Accumulated reserves 76,348 78,046 81,046 Creditors 13,038 12,776 19,182 624,193 641,762 679,182
58
Accord Group / Annual Report / 2013
accordgroup.org.uk
The Accord Group is made up of seven organisations:
Central Services, 178 Birmingham Road, West Bromwich, West Midlands, B70 6QG T: 0300 111 7000 F: 0300 111 7001 E: customerfirst@accordgroup.org.uk
Ashram Fairgate House, 205 Kings Road, Tyseley, Birmingham B11 2AA T: 0300 111 7000 F: 0300 111 7001 bchs Fairgate House, 205 Kings Road, Tyseley, Birmingham B11 2AA T: 0121 764 3808 F: 0300 111 7001 Caldmoreaccord 18 Caldmore Green, Caldmore, Walsall WS1 3RL T: 0300 111 7000 F: 0300 111 7001 37 King Street, Darlaston, West Midlands WS10 8DE T: 0300 111 7000 F: 0300 111 7001 Direct Health Plumptre Court, 7 Poplar Street, Nottingham NG1 1GP T: 0115 924 7032 F: 0115 924 7035 *Note :- Direct Health joined the Accord Group in June 2012
Fry Housing Trust 43 Rowley Village, Rowley Regis, West Midlands B65 9AS T: 0121 559 6406 F: 0121 559 4632 Moseley and District 106 Alcester Road, Moseley, Birmingham B13 8EF T: 0300 111 7000 F: 0121 442 5050 Redditch Co-operative Homes (RCH) Britton House, Britton Street, Redditch B97 6HD T: 01527 591 170 F: 0300 111 7001
Accord Group / Annual Report / 2013
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accordgroup.org.uk
making an
Accord Group 178 Birmingham Road West Bromwich B70 6QG Tel: 0300 111 7000 Email: customerfirst@accordgroup.org.uk Twitter: @theaccordgroup Facebook: facebook.com/accordgroup Flickr: flickr.com/photos/accordgroup
Annual Report 2013