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Accord Group customer newsletter Summer, 2015
Silverfit on the small screen
Walsall Dementia awareness
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Connecting people and opportunities
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Top Summer money saving tips
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Dennis Turner Close open
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p13
Your very own customer portal is here! Next month the Accord Group will begin the rollout of its new customer portal which will enable all customers to get online to track and report a repair, as well as view customer account information.
The portal, which we are asking customers to help name, will see a phased introduction across all localities where we work over the next three months.
“After testing it amongst our customer facing staff, and with targeted ‘high-users’ from across our customer base we have been assured that it is a much needed and most welcome service.
Last year we asked customers about access to our services, as part of the annual Reality Check Survey, which highlighted a drop in satisfaction levels. On the back of this, and as part of a commitment to the communities we serve, we are introducing the portal to give you 24 hours access, seven days a week to our services.
“The portal will give our customers access to a range of digital services through a single sign-on, enabling them to update their personal details, check the status of repairs, view rent statements and check payment history.
In addition to being able to access your rent account and log a repair, it will also allow you access to a whole host of other services, including finding out details to who your local housing officer is. You’ll be able to access the portal simply and directly from a link from the Accord Group website, using your smart phone, or tablet, as well as from a traditional computer. Amanda Nicholls, Director of Housing Services, explains more: “We are really excited to unveil our new portal and are confident our customers will find it easy to find their way around it and will find it useful for accessing a range of services.
“The aim is to provide you with another way of accessing services, in addition to calling Customer First or visiting your local office, as not all customers may prefer this approach. “As we continue to offer more services online, we’re confident this will continue to see increasing numbers of our customers access the portal.” Details on the date when each locality is going live will be sent out to customers shortly. Customers can also continue to contact us through usual routes, such as by phone by calling Customer First or by dropping by to the local office.
The new portal will allow you to: Pay your rent
View your rent statement
Log and monitor repairs