Cancellation Policies

REGULAR SEASONAL PROGRAMS

• In order to receive a refund for a seasonal weekly program, all cancellation requests must be received by Tuesday, December 27 at 11:59 pm.

After this deadline, the full class fee will apply.

• Cancellation fees may not apply if one of the exemptions noted at the end of this section can be provided.

• Please note that a few programs may have special cancellation policies, and we ask that members read the policies for each department thoroughly.

FULL YEAR PROGRAMS

• In order to receive a full refund for a year-long program, all cancellation requests must have been received by Monday, September 5, 2022, at 11:59 pm.

To receive a pro-rated refund: • 25% of full program fee charged before Oct. 31. • 50% of full program fee charged before December 31. • 75% of full program fee charged before March 15. • No refund after Spring Break.

SEASONAL CAMPS

• For a full refund, cancellation requests must be made 7 days prior to the camps start date.

• This includes camps that are 2-5 days in length for any week, as well as camps/programs that run in two-week formats.

ONE DAY CAMPS & SPECIAL EVENTS

• One day camps require two business days’ notice, based on the start date and time of the camp. Cancellations for camps held on Mondays at 9:00am must be received by 9:00am the Thursday prior to the camp.

• Special events for Aquatics, Youth, and Fitness Centre Orientations require 48 hours’ notice. PRIVATE LESSONS

• Members will not be billed for a private lesson if they cancel a minimum of 24 hours before the lesson is scheduled.

• Exceptions may be made due to emergency or illness. This is to be arranged with the professional with whom you booked the lesson.

• Some areas such as Aquatics and Music have specific cancellation policies for private lessons, listed on their respective brochure pages.

WHEN THE ARBUTUS CLUB CANCELS A PROGRAM

• Insufficient registration for an activity may result in the cancellation of that activity.

• A full credit will be made to your account in the event an activity is cancelled by the Recreation

Services Department prior to the start date.

• There will be a full credit if members are unable to attend programs due to changes in time or date caused by the Recreation Services Department.

• We will make every effort to run programs. If the activity is cancelled prior to the posted end date, a credit will be made on a pro-rated basis.

CANCELLATION FEE EXEMPTIONS:

The cancellation fee will not apply if:

• A signed doctor’s note is provided due to medical reasons.

• If another member on the waitlist can fill the spot.

• Please note: certain programs can no longer accept waitlisted members once programs have been running for a few weeks.

WINTER 2023Recreation Services