Be Part of The Biggest Care Industry Event in The South West EXHIBIT : The Southwest Care Exhibition 2020 is your gateway to showcase your product or service to key decision makers within the sector. Stands range from 2 x 2 upwards, with flexible shell schemes to meet client requirements. Lights and electric included. Visit our website at www.careexhibition.co.uk to download a brochure or make a booking. Or call our friendly team on 01209 205100. “This was a great event! Thank you to those who stopped to talk with us and we look forward to working with you.” – Dwayne Cook the Head of Projects, Spearhead
Higos Insurance At Higos, we love different, and we understand the pressures of running a care home and that good care home provision is strongly focused on meeting individual needs. We also know you need a comprehensive insurance solution that’s as unique as your organisation and the people in your care. We recognise that when it comes to insurance, people and businesses don’t always fit into neat little boxes, so we offer a more flexible approach. While some insurers may try to sell a ‘one size fits all’ solution, we take the time to understand our customers unique quirks and idiosyncrasies before finding them a solution that’s 100% tailored to them. We are happy to review your existing levels of
SPONSOR : Get your brand in front of the key decision makers in the care industry. Be seen supporting and championing the very best in INNOVATION, TECHNOLOGY and SIGNPOSTING. Our team will help you find innovative ways to deliver your marketing message to the right audience. View our sponsorship packages at www.careexhibition.co.uk or call our team on 01209 205100. “The CLH Team had the chance to catch up with lots of the CLH suppliers & network with lots of important people from the care sector!” – CLH Healthcare ATTEND : Meet business owners and chief executives. See innovative products and services in action for the first time. Network and celebrate this amazing sector with other like-minded people. Visit www.careexhibition.co.uk to register for your free ticket. ‘Wow what a great event, we now have a demo booked for a new care management system, new insurance brokers and booked a new trainer in for next week! Huge thanks!’ – Maids Care CIC’ cover without any obligation. As well as any savings we’d expect to provide, our aim is to provide you with the reassurance that only comes with a programme specifically built for you. Leaving you free to focus on running your care services and growing your business. When it comes to care provider insurance it has to be Higos! The Higos care team are at the Southwest Care Exhibition on the 12th march 2020, find us at stand 141 at the Westpoint Exeter arena. For more information visit Higos.co.uk. For independent advice or a quotation call our specialist care team on 01489 559055 or email care@higos.co.uk. Alternatively call John Whittleston on 07834178285, email john.whittleston@higos.co.uk. Or Andrew tanner on 07791923069, by email Andrew.tanner@higos.co.uk. See us on Stand 143.
SEE SEE US US ON ON STAND STAND 41 41 AT AT THE THE SOUTHWEST SOUTHWEST CARE CARE EXPO EXPO
W&P Bring New Products to the Market Lotus Care Technology 2019 was a busy year at W&P. Sales of our Policies and Procedures remain as popular as ever but its our work to develop new and exciting products that has taken up much of our time and these are now available to buy. First up is our New Learning Disability Policies and Procedures. Designed for Supported Living and Domiciliary providers that deliver CQC regulated activities to adults with learning Disabilities. These new Policies are divided into 3 sections for ease of reference: • Direct Care Policies – These relate directly to the provision of care and support • Managing Care Policies – All you need to manage the service effectively • Staffing Policies – Everything from employing, training and managing your staff Unique to W&P, there is a set of Easy Read versions for key policies such as bullying and safeguarding that can be used for both staff and service users with communication difficulties. The Easy Read Policies are available as a stand-alone set or as a bundle along with the full set. Another useful feature is we include links to useful sources of information at the end of the policy such as best practice guidance from the Social Care Institute of Excellence (SCIE) or the British Institute for Learning Disabilities (BILD). These are a valuable source of reference should you wish to explore certain elements of your policies in more
detail. Next up, we have the NEW Non-Registered set of Policies and Procedures. Non-registered providers are those that do not provide a regulated activity as part of their service (such as personal care) and are therefore not required to register with the Care Quality Commission. These policies are suitable for Supported Living Services (without personal care), Day Centres, Lunch Clubs and other services in the Adult Social Care not required to be registered with the Care Quality Commission (CQC). Like all W&P policies, they are updated three times a year and this update service is completely Free in the first year after purchase. After a year there is an optional minimal annual subscription to ensure your policies are never out of date. Finally, we have our New Staff Training Packs. We have completely revamped the range to offer better value for money in a fresh modern format. We have brought many separate titles together into one single pack to make training more efficient and cost effective. Whether you are new to social care or been around as long as us (18 years) W&P can help with all compliance, training and businessrelated topics to move your business towards outstanding. For more information please check our website at www.wandptraining.co.uk or use the contact us page via the menu options or email info@wandptraining.co.uk You can also call us on 01305 767104 or see us on Stand 106.
Are Your Insurers Pockets Deep Enough? The care sector has been always been under supported by the insurance sector. This has led to historically higher premiums with little competition to drive down premium. The insurance market is now shifting and, with the coming of Brexit, there are changes that you should be aware of to protect your business. A little knowledge can save a lot of money and even your livelihood. I have been looking after insurance for care providers for twenty years. I have seen the market go in cycles from ‘hard’ to ‘soft’ meaning that premiums insurers request for the same exposure go up and down. During this time there has always been a select group of insurers supporting the sector. Some have exited the market (most famously, perhaps, Ecclesiastical) and some have failed such as the Liechtenstein based unrated insurer Gable. The failure of Gable was felt by many care homes. There was protection under the Financial Services Compensation Scheme (FSCS), but clients were contributing towards claims payments for some significant third-party injury and abuse claims. The state of the insurance market today is relatively healthy, but it is certainly a market in which risks are taken more than at any time in recent memory. Insurer failures are surprisingly common. A quick google of Elite, Tradewise, Gefion or Alpha shows just how preva-
lent the problem is. So, despite the clear risks of unrated, or non-UK insurers, are many insurance brokers using them? The answer is a clear yes. Unfortunately, much like the ‘Claims Made’ issue, clients are never given the full picture at point of sale and therefore do not understand it is often a false economy and can be risking everything. A few takeaway points you should consider about Insurer’s financial health: • Unrated insurers provide you with no peace of mind that claims will be paid in full, or that the premium you have paid for cover will be returned in the event of failure • Unrated insurers don’t necessarily have audited accounts, particularly non-UK insurers. • Non-UK insurers may not provide you protection under the Financial Services Compensation Scheme (FSCS) • Even if you have FSCS protection from a non-UK insurer, this doesn’t protect you from large losses as you will have to contribute to losses from non-compulsory covers. • The position could well change with Brexit and legislation may change mid way through your policy year. Tel - 01452 300 888 Web www.insurewithcare.co.uk or see us on Stand 3.
The NurseAlert pressure mat has been one of the most successful floor pressure mats due to it being non slip and carpeted which makes it feel very natural under a residents foot. Lotus Care Technology Ltd have many other fall saving devices that can give you peace of mind whilst caring for this at risk of falls. Having many years of experience in fitting and maintaining Nurse Call Systems helps the guys at
Lotus Care Technology understand that every home is different and has different needs. They can specify not only the best system for the enviromental factors in the home but also take into consideration the best products that will make your carers and nurses jobs that little bit easier. For a site consultation or friendly advice call them free on 0800 8499 121 or local 01822 613258. See Lotus on Stand 9
Sapphire Consulting Group According to CQC, all health and care organisations must assure themselves they are implementing the data security standards and meeting their statutory obligations on data protection and data security. This comes under well-led, key line of enquiry W6: “Is appropriate and accurate information being effectively processed, challenged and acted on?” CQC inspectors will be interested in understanding how care providers assure themselves they are meeting their responsibilities to protect patient data. Providers must understand their obligations under GDPR and continue to work towards achieving and maintaining compliance. Sapphire Consulting Group work closely with numerous care homes and care staff providers in helping them to complete the Data Security and Protection Toolkit (DSPT) and thus ensure that they meet the requirements of the GDPR and the Data
Protection Act. Sapphire Consulting Group will help you by acting as your outsourced Data Protection Officer, which care homes are legally required to have due to the amount of special category data they process. We can also write specific data protection and GDPR compliant policies and provide staff training. We can provide further support to care home managers and staff by dealing with subject access requests and data breaches. In essence, we will take care of your data so that you can take care of your clients. We can be contacted on 01726 247027 or 0203 056 8855 or email info@sapphireconsulting.co.uk or see us on Stand 167.
3 Reasons for Carers to Go Digital Technology should be celebrated rather than feared in the world of care, says Nuno Almedia founder of Nourish Care Systems, “and while some may be a little hesitant to adopt a digital approach to care, those who already have are noticing significant improvements. The CQC believes that the benefits of technology are changing the way people give and receive care. From more accurate notetaking to closer monitoring of those most vulnerable, technology has the ability to enhance not just the smooth running of care homes, but the overall quality of care being given.” “Nourish Care is challenging the common misconceptions surrounding the use of technology within care. With questions regarding safety, efficiency and overall necessity, Nourish wants to highlight just a few of the many ways technology is benefiting everyone in the care sector today...”
IT’S DATA EFFICIENT • Data security is possibly one of the biggest fears with technology. However, with the advanced systems available to the care sector today, people’s data is far safer than it would be on paper. • With everything stored in a secure place online, this allows for far more accurate care management. Papers don’t get lost, handwriting doesn’t get misread, and you’ll always have that information backed up for easy reference whenever you need it. The recording of data in this way is also allowing care professionals to monitor and analyse data in a much more advanced way,
leading to better care practices and outcomes.
IT IMPROVES THE WELL-BEING OF THE CARERS AND THOSE THEY’RE CARING FOR • A lot of people see technology as a block to real-life interactions, and many also fear that tech will take over their job roles completely one day, but this certainly isn’t the case for carers. • Technology or no technology, good quality care starts with people, but with the right training, the use of tech can make everyone’s lives even better. Carers can easily prioritize the needs of those in care in order to give their full attention to those who need it most, and the efficiency of working this way can also help to reduce stress in staff.
IT’S SIMPLE TO USE • Of course, making the switch to a digital way of life can be daunting for those who are new to it, but with technology being such a large part of our lives already, the transition within the care sector may not be as tricky as you think. Technology can enhance care management by freeing carers up from admin to spend more time doing what they do best - caring. • Everything can be recorded quicker and easier on the job, rather than needing to set aside time at the end of what are often very lengthy shifts, to complete the necessary paperwork. Once something is recorded once, this is then stored and easy to access in the future whenever it is needed. Digital information is much easier to share between care professionals such as GP surgeries and hospitals, ultimately speeding up processes and ensuring a consistent level of quality for those in care. See Nourish Care on Stand 50.
Why Technology Is A Care Manager’s Best Friend It's a recurring worry born out of the responsibility of running a care home. As a care manager, how do you ensure that policies and procedures are up-to-date and are being followed by your staff on the ground? Do you take on the responsibility of compliance yourself? Perhaps a better question is how long would it take you to develop, customise and update the policies and procedures in your care home? Well, experts at Quality Compliance Systems (QCS), one of the UK’s largest content management providers, spend over 15,000 hours each year producing 8,500 pages of content for its clients. Over 4,000 care homes and agencies providing domiciliary care use QCS’s leading-edge compliance management systems, which enables managers to always relay the right policy to the right person at the right time. In the care sector too, where policies and procedures can sometimes change daily, it’s essential that
carers have access to up-to-the-second guidance. Thanks to QCS, which notifies care managers the second a policy is updated, front line staff never have to worry about being caught behind the regulatory curve. QCS has also invested many thousands of hours producing carefully curated content, which is jargonfree and can be accessed in hundreds of different languages. Presentation of content is another key differentiator. To this end, QCS has spent thousands of hours linking related policy areas together. This means that care managers and their staff don't have to carry out separate searches, which can be very time consuming. But QCS isn’t just there to help you stay on top of compliance, it also provides care managers with access to a suite of innovative learning aids spread over a range of different medias. From blogs, to webinars, to a video-based help centre, QCS training tools are as varied as they are comprehensive. But most important of all, they ensure that you and your team are able to provide outstanding care which meets CQC standards. If you'd like to find out more about QCS or about its compliance management system, then why not give us a call on 0333 405 33 33. See us on Stand 155.
WashCo - Leaders in Laundry WashCo is a national company specialising in the supply, support and lifecycle maintenance of commercial laundry equipment. We are passionate about our offering and being wholly independent we strive to provide the highest standards of care and guidance. We put the customer first, always. At WashCo, we supply a wide range of high quality brands to suit all your commercial laundry requirements. WashCo specialises in the specification, installation and lifecycle maintenance of industrial laundry equipment throughout the UK. We are independently
owned and operated and strive to provide the highest standard of equipment and service. Choose WashCo and choose service that is, quite simply, second to none. Our focus as a new business is to ensure we uphold the values and ethos we were built upon, to promote honesty and integrity in everything we do. We’ll work for our customers with passion and respect, drawing upon our vast experience to present effective solutions.
COMMERCIAL LAUNDRY AS IT SHOULD BE
Regardless of whether you’re an independent business, local authority or national group, we always welcome the opportunity to talk to you about your business needs and strive to exceed your expectations. Call 08000 546 546, visit www.washco.co.uk or visit us on Stand 58
Joerns Healthcare
The Up is a manual stand-aid and seated transfer device, designed to support safe and efficient patient transfers and rehabilitation. Suitable for clients who require some assistance when standing but are able to participate in the process, the Up can play a supportive role in patient rehabilitation and independence. Manufactured from aluminium and weighing just 22.5kg, the Up is among the lightest and most nimble in its category; but don’t be fooled, a maximum safe working load of 200kg (31st) also places it among the elite. High-grade castors offer outstanding manoeuvrability across a range of floor surfaces and
ensure minimal effort on the part of the caregiver. As with all Oxford products, injury reduction, fall prevention and ergonomic principles were fundamental considerations during the Up’s development. Perfect positioning of both the swing-away seat pads and knee support help ensure optimum patient positioning. Adjustable legs and a contoured base allow improved access for the patient and promote better posture and ease of use. Contact Joerns Healthcare for more information on 0844 811 1156, send an email to info@joerns.co.uk or visit www.joerns.co.uk or see us on Stands 116-128.
Haigh Engineering Based on continued great customer feedback, Haigh Engineering Ltd are pleased to announce the roll-out of an all inclusive waste disposal system proposition, including flexible payment options, that takes the headaches away from the running of your sluice-room waste disposal equipment. The benefits of disposing of resident waste directly, whether that be incontinence waste products or medical pulp items containing human waste, are well established bringing not only a step change in cross infection risk but also making the working environment much more pleasant for carers. This all-inclusive proposition that covers both the Incomaster and Quattro macerators from Haigh makes these benefits
more accessible to customers, both from a financing perspective but also as the risks associated with maintenance and repairs rest with the manufacturer for as long as the customer requires. Haigh are able to bring this concept to customers due to the combination of the high reliability levels that the Incomaster and Quattro macerators achieve combined with the responsiveness of the UK nationwide team of engineers that are on hand to respond promptly to issues that arise on client sites. For more information on how the all-inclusive waste disposal systems from Haigh can bring peace of mind to your site please contact the team on 01989 763131 or info@haigh.co.uk or see Stand 204
Leecare - We Deliver More Than Software At Leecare, we start each day with a purpose and a mission — to help our customers be the best they
can be, so your residents can experience the best possible quality of life. Leecare’s industry leading care software and EHR platform, Platium 5, improves care delivery, which makes you stronger. Deliver the highest quality of care, improve your business performance, and simplify the complex processes related to regulatory compliance. Be connected to your care network. Ensure that your team has the right information at the right time, and that the intelligence of the health record follows each resident. “I highly recommend Leecare Solution as a one stop shop in as far as Health and Social Care Management systems go mainly because
one can use any handheld, palm or desktop device seamlessly. "In my previous and current roles in Health and Social Care as a Regional Manager and Consultant respectively, I am familiar with and have used a fair number of Health and Social Care Management systems and currently support over 60 Health and Social Care service provision organisations across the UK also using different Health and Social Care Management systems, most of which are cloud based and good, but are however, in one way or another somehow limited in their robustness and interface capabilities. "Leecare Solution is one of the best Health and Social Care Management systems out there, which give you a single solution for all your clinical, medication, HR and Accounting management needs giving you an all encompassing single solution to be CQC and professionally compliant. I unreservedly recommend Leecare Solutions..” Gwin Masaka / Trend House, Dallow Rd, Luton Visit www.leecare.co.uk or see us on Stand 22..