The Carer Digital - Issue #227

Care Providers

“Call to Action”

EDITOR'S VIEWPOINT

Welcome to the latest edition of The Carer Digital!

ENOUGH IS ENOUGH: TIME FOR ACTION ON ADULT SOCIAL CARE

For years, The Carer has provided a platform for care providers, sector commentators, and leading organisations to voice their concerns about the dire state of adult social care.

We have published countless articles detailing the chronic underfunding, workforce crises, and successive government’s repeated failure to deliver the substantial, long-term reforms that the sector so desperately needs.

Yet, despite these continued warnings, the situation has only worsened.

On February 25, care providers, workers, and supporters will take to Westminster in a rally demanding urgent government intervention to address the critical £2 billion funding shortfall.

This is a watershed moment—one that signifies the mounting frustration within the sector. An estimated 3,000 individuals will gather to send a clear message: enough is enough.

As editor of The Carer, I will be there in person, standing alongside those who dedicate their lives to providing essential care to some of the most vulnerable people in society. This is not just another routine protest; it is a desperate cry for action.

Having witnessed similar demonstrations before—such as the hospitality sector’s "pots & pans" protest in 2022—I know all too well the risk of our voices being met with the same tired, hollow responses from government officials.

Back then, we heard empty platitudes about valuing the sector and admiring the dedication of staff. Yet, nothing changed. The hospitality sector, like adult social care today, was left staring into the abyss.

This rally at Westminster is a critical opportunity to bring adult social care into the national conversation and force the government to acknowledge the reality:

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Without urgent funding and meaningful reform, the consequences will be catastrophic—not just for providers and staff, but for the countless individuals who rely on these essential services.

We urge as many people as possible to attend and make their voices heard. This is a chance to show the government, and indeed the entire country, just how vital and invaluable adult social care truly is.

In the lead-up to the protest, we will continue to provide updates on our website and social media, so please do stay engaged. More importantly, use the template provided in our lead story to lobby your MP—invite them to the rally, and if they fail to respond, hold them accountable.

Finally, a huge thank you to all who shared their Burns Night photos—yet another testament to the incredible dedication and passion of care staff in enhancing the well-being of residents.

Keep an eye out for next week’s issue, where we’ll be sharing the wonderful celebrations of Chinese New Year from care homes across the country.

February 25 is a moment for action. Let’s make sure our voices are not just heard but acted upon.

I would also like to encourage our readers to sign up for our bi-weekly digital newsletter at www.thecareruk.com and follow us on social media for all the latest news.

I can always be contacted at editor@thecareruk.com

the sector is on its knees.

Editor

Peter Adams

Care Providers “Call to Action”

(CONTINUED FROM FRONT COVER)

Last month an annual survey of organisations caring for 128,000 people in England released revealed that providers are under pressure to close parts of their organisations, hand back contracts to local authorities and consider leaving the market. Homes will have to pay an estimated extra £800 per staff member from April when employers’ NICs rises to 15 per cent and the minimum wage increases by 6.7 per cent to £12.21 an hour.

Furthermore, the earnings threshold – the amount workers must earn before employers pay National Insurance – has also been cut from £9,100 to £5,000, causing staffing costs to increase further. Providers Unite say the government seriously underestimates the contribution and economic value of social care:

Social care contributes an estimated £68.1 billion annually to the UK economy through service delivery, employment, and associated spending [Skills for Care: State of the Adult Social Care workforce in England]

• Employs over 1.59 million people, making it one of the largest employment sectors in the UK. [Skills for Care: State of the Adult Social Care workforce in England]

• Supports many more jobs indirectly through supply chains and local economies. Every £1 invested in social care in England, there are £2.36 in socioeconomic benefits. [Skills for Care: Economic and social value of the UK adult social care sector: England] Social care saves the NHS money: Every £100 spent on social care reduces NHS spending by £35. [Future Social Care Coalition, CARENOMICS]

LETTER TO GOVERNMENT

A collective letter, signed by thousands of care professionals and sent to the Chancellor in November, urged the Government to reconsider policies that are exacerbating the crisis in social care. However, after receiving no meaningful response, the sector is now preparing to make its voice heard through a public demonstration outside Parliament on 25th February.

According to their own analysis the real impact for Employers is miscalculated, potentially exceeding projections by over £2 billion due to the combination of:

• A significant 1.2 percentage point increase in Employers’ National Insurance contributions, bringing the rate to 15%.

• The earnings threshold for these contributions will be lowered from £9,100 to £5,000, further intensifying the financial strain on employers.

A 6.7% increase to the National Living Wage, taking it to £12.21 for those aged over 21 and £10 for those aged over 18.

These wage increases will significantly raise operating expenses for providers, where staffing costs already account for over 70% of total expenses.

Providers Unite is demanding that the Government either exempt the social care sector from the NICs increase, as was done for the NHS, or introduce emergency funding measures to bridge the growing financial gap. Without intervention, many providers warn that essential services will disappear, leaving some of the most vulnerable members of society without the care they rely on.

“STEP TOO FAR”

Nadra Ahmed, Chair of the National Care Association and a key figure in Providers Unite, expressed deep concern over the situation: “Social care providers have long been investing in and innovating to keep services running, but these latest financial pressures are a step too far. Without urgent Government support, we face the devastating loss of vital care services across the country. This protest is a clear message that

the sector has had enough—we need action now.”

‘Since the government has taken the reins, we have seen money being taken out and our industry has been seen as an easy target. The only reason social care is still standing and supporting millions is because of providers investing and being innovative.”

‘This one move is going to have a catastrophic impact on that ability. This is just a blow to the head and we will see a lot of services go under due to financial pressures.’.

‘The industry coming together for this protest demonstrates how the sector has had enough. We want the government to fund social care and we want an absolute commitment that these exceptional increases from the Budget will be funded.”

Our hopes are that it will be a day where people can come together and show the public the importance and value of social care.’ She added.

URGENT REFORM

Professor Martin Green OBE, Chief Executive of Care England, said: “The social care sector is at breaking point, and yet again, the Government has failed to act. Providers are being pushed to the brink, while those who rely on care services face growing uncertainty. The increase in National Insurance Contributions is yet another financial burden that care providers simply cannot afford.”

“This is not just a crisis for providers, it is a crisis for the millions of people who depend on social care every day. The Government must understand that without urgent reform and sustainable funding, the entire system is at risk of collapse.”

“We are standing together to say: enough is enough. We need real action, and we need it now.”

“TRULY UNSTOPPABLE”

Supporting the protest Katrina Hall a director at Bay care Group said: “This is our moment to unite as a sector, stand shoulder to shoulder, and make history. With 2,950 people signed up to Providers Unite, 1,015 active members in our WhatsApp group, and all major national representative groups supporting our movement, we are building something truly unstoppable.”

“We all see the strain on the NHS, the cracks widening, and the pressure mounting. What happens come April, when the National Insurance increases hit and funding remains inadequate? The time to act is now.”

“The Day of Action isn’t just about highlighting the challenges—we are demanding change, demanding respect, and demanding a sustainable future for care.”

TAX HIKE

Shadow Health and Social Care Secretary Ed Argar criticised the Government’s approach, stating: “The rise in employer NICs has been a disaster for social care providers, hospices, GPs, and many others. Despite promises of support, this tax hike will blow holes in providers’ finances, leading to higher costs, job cuts, and reduced services. Ultimately, it is the most vulnerable who will pay the price. The Government must urgently set out how it will protect them.”

A spokesperson for the Department of Health and Social Care stated: “We are committed to supporting the social care sector and are providing significant funding to local authorities to ensure vital services continue. This includes additional investments to support disabled individuals and increasing carers’ allowances.”

Providers Unite are urging people to invite their MP by sending them a written invitation using this letter template.

Social Care Needs Action, Not Reviews: A Call To Transform The Sector

With the Government announcing a new social care reform plan, Paul O’Rourke, managing director of Next Stage group (www.nextstageawf.co.uk), shares his insights on what tangible steps the sector must take to drive meaningful change - without waiting for government action.

The UK’s social care system currently stands at a critical juncture. With the Government announcing yet another social care reform plan, it would be easy for those of us within the sector to take the cynical route and simply dismiss the idea of yet another reform plan. However, we all have a responsibility to fix this crisis, instead of just finding fault in the Government and its predecessors' actions.

For decades, successive governments have promised reform, only to delay progress with reviews that are abandoned when leadership changes. It is clear at this point that this cycle is no longer viable - we need action.

A SECTOR READY FOR CHANGE

Reviews and consultations often drag on for years, only to be abandoned when government leadership changes. Census 2021 results show that the population of England and Wales is ageing rapidly, with the number of people aged 65 and over increasing by 11 million, which will only continue to grow. At the same time, our understanding of mental and physical health is advancing, providing opportunities to improve care. Yet, barriers such as rising demand and cost constraints continue to hinder progress. There is therefore an urgent need for meaningful reform. But the solution isn’t more analysis - it’s decisive, immediate action to tackle the issues we can address right now. Here’s how to do it.

BUILDING INFRASTRUCTURE FOR AGEING AT HOME

One of the most pressing challenges is the need to support individuals to age at home. Staying in familiar

surroundings promotes better mental health, preserves independence and reduces reliance on overstretched care facilities.

Advances in technology provide an unparalleled opportunity to make this vision a reality. AI-powered tools and assistive technologies, such as SMART home systems, can enhance care delivery while alleviating pressure on the workforce. By investing in these innovations, we can empower individuals to become more independent.

ELEVATING THE CARE WORKFORCE

A thriving social care system depends on a skilled, motivated and valued workforce. Yet, care work remains underappreciated, often regarded as a stopgap rather than a professional vocation.

Data has found that in 2023-2024, 26% of care workers employed in the independent sector left their roles. To help combat this, we must recognise care work as a professional discipline, similar to nursing, with national recruitment initiatives and financial support for professional training to strengthen the workforce. We need to empower carers to take on a more active and expanded role – such as basic health triaging, monitoring vital signs and conducting health checks - to ease the burden on hospitals and GPs.

COMBATTING ISOLATION THROUGH CONNECTED COMMUNITIES

The social care crisis is not just about physical needs, it’s about combatting the loneliness and isolation that many older and vulnerable people face. By fostering smarter, more connected communities, we can ensure that no one is left behind. Community initiatives such as clubs and events supported by technology, can enable older adults to remain active participants in society while creating a network of support for those who need it most.

A CALL FOR ACTION

The future of social care depends on our willingness to act decisively and collaboratively. While systemic reform is essential, there’s so much we can do right now to address the immediate challenges and improve outcomes for those who rely on care.

By investing in people, technology and community-driven solutions, we can create a resilient system that truly supports our ageing population and sets a strong foundation for generations to come. The time for action is now.

Loganberry Lodge Care Home Hosts Virtual Dementia Tour to Enhance Care

On 21st January, staff at Loganberry Lodge Care Home, part of the Runwood Homes Group, recently took part in a groundbreaking training experience designed to deepen their understanding of dementia and improve the quality of care for residents.

The Virtual Dementia Tour, provided by Essex County Quality Innovation Department, also known as the Dementia Bus, visited the home, offering an interactive and immersive experience that simulated the challenges faced by individuals living with dementia.

Organised by Lifestyle Coordinators and Dementia Champions, Charley and Sam, the initiative provided care staff with a first-hand perspective on the daily struggles that residents with dementia may encounter.

Staff were guided through a series of carefully designed sensory disruptions, including flashing lights, overlapping sounds, and vision-dis-

torting glasses, all aimed at mimicking the confusion and disorientation often experienced by those with dementia.

The training was conducted in small groups, with staff first receiving a briefing on what to expect. After experiencing the simulation in groups of two to three, they reconvened for a discussion on how the experience impacted them and how they could implement changes to better support residents. The interactive nature of the tour allowed participants to step into the shoes of those they care for, fostering a deeper sense of empathy and insight.

“This experience has significantly enhanced our team’s understanding of dementia and its impact on daily life,” said Charley and Sam. “By walking in the shoes of a person with dementia, our staff now have a greater awareness of the challenges residents face and how we can adapt our approach to provide even better support.”

Stirling-Led Project Aims To Enhance NHS And Social Care

A new £500,000 project led by the University of Stirling and Bangor University aims to ensure that decisions about health and social care services and patient care are informed by better reported research about people’s views and experiences.

The two-and-a-half year project will improve the way researchers use qualitative evidence from studies involving interviews or focus groups –which can explore and explain people’s behaviours, experiences and perceptions of health – to increase the likelihood that the research will be used by health and social care decision-makers and healthcare guideline developers, like the National Institute for Health and Care Excellence (NICE) and the World Health Organisation (WHO).

The project – titled PRISMA QES – is funded by the Medical Research Council’s Better Methods Better Research Programme. The project involves a partnership with leading academics from the Universities of Stirling, Bangor and Sheffield, who will work closely with an international group of experts.

Professor Emma France, Professor of Health and Social Sciences in the Centre for Health and Community Research (CHeCR) at the University of Stirling, said: “We need to do more to encourage the use of information about people’s experiences of health services and care in decision-making related to improving health services in the NHS and globally.

“Evidence about which treatments and services work is important and already informs health services and policies, but to create high quality patient-focused health care, we also need to consider why and how they work and people’s experiences of using them.

“Pulling together evidence from many existing qualitative studies, such as those using patient interviews or focus groups, can shed light on factors like why patients, the public or health professionals, behave in a

certain way or what it is like to experience an illness.”

The project will focus on the use of a group of methods called qualitative evidence syntheses (QES), which are used to combine information from a range of qualitative studies. These approaches enable researchers to find new insights and conclusions regarding specific health topics, such as the experience of living with advanced-stage cancer.

Joint project lead, Professor Jane Noyes of Bangor University, said: “A new reporting guideline is urgently needed to further improve the completeness and quality of reports that bring together findings from qualitative studies in a meaningful way. Cochrane and Campbell are global organisations that publish these reports, and they eagerly await the publication of the new guidelines to further improve the quality of the products published in their libraries to support global decision-making.”

The team will be working closely with the PRISMA Executive Group, who produce high-quality globally used reporting guidelines and the originators of various qualitative evidence synthesis methods, including Professor Angela Harden of City University of London, Professor James Thomas of UCL and Professor Andrew Booth of the University of Sheffield.

Professor France said: “Low-quality reporting of QES is common, meaning patient groups, NHS managers and healthcare guideline developers often lack trust in the findings and ultimately do not use them to improve decisions, policy and patient care.

“The PRISMA QES project will develop a guideline to assist researchers in carrying out quality QES and reporting them to a high standard, meaning this rich information can be used to create better decision-making and improve outcomes for patients and the public.”

“Connected to Care’ Initiative to Celebrate Care Workers Launched

The Care Workers’ Charity has launched Connected to Care, an initiative launched this February to honour the extraordinary work of care workers across the UK.

This month-long campaign aims to celebrate the invaluable contributions of care workers who dedicate their lives to supporting some of the most vulnerable members of our society.

Care workers are the backbone of our communities, provid ing essential support that enables people to live with dignity, regain independence, and find comfort during difficult times. Despite their immense contributions, their efforts often go unrecognised.

workers on social media, in your community, or with your network to raise awareness about their vital contributions.

• Express Your Thanks: A simple thank-you can go a long way. Write a message of appreciation, share a story, or create a video to show your support.

Join Our Valentine’s Day Virtual Run: Participate in the Virtual Valentine’s Day 10K Run. Whether you’re an avid runner or just starting out, every step you take will make a difference for care workers.

Through Connected to Care, the charity is changing that narrative, and in February, are inviting everyone—individuals, communities, and organisations—to join them in shining a light on these individuals and showing our collective gratitude.

THERE ARE MANY WAYS TO TAKE PART IN CONNECTED TO CARE AND EXPRESS YOUR APPRECIATION FOR CARE WORKERS:

• Host an Event: Organise a gathering in your community, workplace, or school to celebrate care workers. Whether it’s a coffee morning, dinner, or a fun activity, every event helps spread the message.

• Spread the Word: Share inspiring stories about care

Care workers often go above and beyond to provide vital support, making a tangible difference in the lives of individuals, families, and entire communities. Their selfless dedication often comes with personal sacrifices, and yet their contributions are too often overlooked.

By participating in Connected to Care, you can help give these remarkable individuals the recognition they deserve and highlight the essential role they play in our society.

TAKE ACTION TODAY

Getting involved is simple. Visit www.thecareworkerscharity.org.uk/event/ connected-to-care-2/ to learn more about the initiative and how you can participate.

Breaking the Cycle: How Smarter Hiring Can Drive Equality and Diversity in Care

Recruitment in health and social care is one of the toughest challenges the sector faces. Hiring the right people isn’t just about filling vacanciesit’s about ensuring care environments are inclusive, fair and effective.

Yet, in a high-pressure industry, unconscious bias can creep in, affecting hiring decisions in ways we don’t even realise.

We like to think of ourselves as fair decision-

makers, but when overwhelmed, we revert to our ingrained biases.

In recruitment, this can lead to a cycle of poor hiring decisions, reinforcing workforce inequalities. If we keep making the same mistakes but expect different results, we’re falling into the very definition of madness.

With Quick Apply functions on job boards making it easier than ever for applicants to apply en masse, the admin burden of sifting through CVs, shortlisting and scheduling interviews is growing exponentially. The risk? Rushed decisions based on gut feeling, shortcuts that sideline diverse talent, and a workforce that isn’t as representative or capable as it should be. The care sector actively benefits from diversity in the workplace, but to achieve it, we need to rethink how we evaluate people for the roles that matter most.

BIAS IN HIRING:

THE UNSEEN BARRIER TO DIVERSITY IN CARE

When we talk about diversity, ethnicity often dominates the conversation. But true diversity goes far beyond race. It includes gender, age, disability, and increasingly, neurodiversity - an aspect often overlooked in organisations within the health and social care sector. Neurodivergent individuals, including those with autism, ADHD and dyslexia, face challenges navigating recruitment processes designed by, and unconsciously therefore for, neurotypicals.

Traditional CV screening and interviews can disproportionately disadvantage neurodivergent candidates. Perfectly crafted CVs and unstructured interviews often prioritise surface-level skills that favour neurotypicals while ignoring deeper potential. Yet neurodivergent individuals can thrive in care roles thanks to their unique strengths, such as problem-solving, attention to detail, creativity and empathy.

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Other underrepresented groups face similar biases. Age bias can see experienced candidates overlooked in favour of younger applicants, despite the wisdom they bring - or younger candidates dismissed due to perceptions of ‘flakiness’. Gender bias can shape assumptions about caregiving roles, while disability bias can lead to unfounded concerns about someone’s ability to perform. These biases may not be intentional, but they have very real consequences.

SMARTER, FAIRER HIRING: USING AI AND NEUROSCIENCE TO REDUCE

BIAS

The good news is, we’re not powerless to change this. Advances in recruitment technology are helping to remove bias from hiring processes, ensuring diversity isn’t just a box-ticking exercise but a genuine driver of success.

Even online assessments can embed bias if poorly designed, but some providers are leading the way in addressing this. As one puts it: "Conventional online assessments are time-consuming, often inaccurate, biased and easy to cheat using tools like ChatGPT. We decided to change that. By combining neuroscience with advances in psychometric testing, we create online assessments that accurately identify talent without bias - in just 3 to 5 minutes."

These tools address critical gaps by assessing candidates on cognitive abilities and real-world competencies, rather than relying on CVs or personality-driven interviews. They also create a level playing field for candidates who might struggle with traditional methods, including neurodivergent individuals and others whose skills are often overlooked.

Recruitment technology like this doesn’t replace human judgement - it enhances it. By using data to make better and fairer decisions, we can improve diversity, retention, and overall care environments for staff and service users alike.

THE FUTURE OF FAIRER HIRING IN CARE

The challenges of recruitment in the care sector aren’t going away anytime soon. But the way we approach them must change. If we rely on outdated hiring processes when AI and neuroscience-driven tools can remove bias and drive better outcomes, we’re doing both our workforce and those in need of care a disservice.

True equality and diversity mean recognising the value every individual brings, from neurodivergent thinkers to those traditionally overlooked. For the care sector, this is about more than compliance with the Equality Act 2010 - it’s about building a workforce that reflects the society it serves.

It’s time to stop repeating the same mistakes. Smarter hiring… fairer hiring… is better hiring - for staff, for service users, and for the future of health and social care.

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CQC Faces Criticism Over Inspection Delays and Failing IT System

The Care Quality Commission (CQC) has once again come under scrutiny as its new Chief Executive, Sir Julian Hartley, acknowledges serious shortcomings in the regulator’s performance.

With outdated inspections and an IT system deemed unfit for purpose, concerns have been raised over the CQC’s ability to fulfil its role in monitoring care homes, hospitals, and other health and social care services across England.

The CQC is responsible for assessing care providers to ensure they meet safety and quality standards. Ratings are assigned to services under four categories: Outstanding, Good, Requires Improvement, and Inadequate. However, reports indicate that many assessments are significantly delayed, with some inspections years out of date.

Addressing MPs on the Health and Social Care Committee, Sir Julian confirmed that thousands of concerns raised by healthcare staff and the public had yet to receive a response, with a backlog of around 5,000 notifications. The newly implemented IT system, intended to streamline processes, has instead created further complications, preventing staff from effectively carrying out their duties.

In an interview with The Times, Sir Julian highlighted the importance of up-to-date information for those seeking care services. “If you’re considering a care home for a loved one, you need reliable and current information to make informed decisions,” he stated. “

At present, the CQC is not delivering as it should. Our operational performance needs significant improvement to regain public confidence.”

Despite these challenges, Sir Julian maintains that the CQC’s inspection teams are dedicated professionals. However, he expressed concern that the organisation has lost public trust in its ability to identify risks and safeguard care standards.

The Health Secretary, Wes Streeting, has previously described the CQC as “not fit for purpose,” calling for urgent reform. This follows an independent review that exposed internal failings affecting the regulator’s ability to detect poor performance across healthcare settings.

Since taking on the role in December, Sir Julian has emphasised the need for cultural change within the CQC, promoting transparency and accountability. He has introduced a “truth and reconciliation” approach, encouraging staff to share feedback, and has outlined plans to appoint four new chief inspectors to oversee hospitals, social care, GP practices, and mental health services. Additionally, he aims to enhance patient involvement in the regulatory process.

Drawing from his personal experience of the healthcare system following a serious cycling accident in 2011, Sir Julian spoke about the challenges he faced when discharged from hospital. He recalled difficulties in accessing necessary medications and physiotherapy, highlighting the need for better coordination between health and care services.

“We must improve how health and social care services work together to support recovery and wellbeing,” he stated. “Addressing these systemic issues is crucial to ensuring that people receive the high-quality care they deserve.”

Care South’s Community Fund Donates £750 To The Amethyst Singers

Residential and care at home provider and registered charity, Care South, has donated £750 to The Amethyst Singers.

The Amethyst Singers have been chosen by Care South as the latest beneficiary of its Community Fund in response to the joy that the choir bring to residents across the care provider’s Bournemouth and Poolebased homes. The fund gives back to community groups, services and organisations which directly benefit Care South’s residents, care at home clients or staff.

Simon Bird, CEO of Care South, presented the cheque to Jane Legg, founder of the singing group, before The Amethyst Singers performed a host of songs for residents at Alexandra House care home in Parkstone. These included Sweet Caroline by Neil Diamond, Que Sera, Sera (Whatever Will Be, Will Be) by Doris Day, and I Have a Dream by Abba. Simon Bird, CEO of Care South, said: “We are delighted to support The Amethyst Singers through our Community Fund. The joy and positive impact they bring – and singing

brings – to our residents is truly invaluable. Music has the power to spark memories, lift spirits, and create meaningful connections, and we are proud to help them continue spreading this happiness across our homes.”

Jane runs The Amethyst Singers outside of her role as a Care Supervisor in Care South at Home’s Bournemouth office. She started the group 10 years ago as an inclusive way for people of all ages to experience the fun and camaraderie of singing together. The group has grown to 55 members, who get together in smaller groups to perform to older people, including Care South’s residents.

Jane said: “We’re so grateful for this generous donation, which will help us bring joy to even more residents. Seeing their faces light up and watching them sing and dance along is truly heartwarming, especially when it reminds them of happy memories. Music has such a special way of connecting people, and we’re thrilled to continue sharing these moments.”

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Why Person-Centred Care Is Key To Improving The Quality Of Life Of People In Care Homes

By Bethan Evans, CEO of My Choice Healthcare

Like any business, no care home is the same and each will have its own ways of operating. But, as an industry primarily focused around providing support and improving quality of life, one thing all homes should have at their hearts is prioritising residents and taking a person-centred approach to their care.

As the demand for care homes continues to rise, caregivers may sometimes struggle to see beyond the health needs of those they care for. However, it’s crucial not to lose sight of their unique personalities, abilities and individual needs.

WHAT IS PERSON-CENTRED CARE?

Person-centred care places individuals using health and social services at the core of planning, developing, and monitoring their care. Not only does this ensure care is tailored to meet each person's unique needs, but it also empowers them to actively contribute to the development of the broader environment within the home, beyond just their personal care.

This approach emphasises collaboration and treating people and their families as equal partners alongside professionals to achieve the best possible outcomes. Collaboration can be on an individual level, where personal health and care decisions are shared, or collectively, where public or patient groups contribute to shaping service design and delivery.

Unlike other ‘one size fits all’ approaches, person-centred care is not just about granting requests or providing information. It means deeply understanding a person’s abilities, preferences, values, family context, social circumstances, and lifestyle.

Caregivers must recognise individuals as unique and work together with them to create suitable solutions, while showing compassion, empathy and respect and promoting choice.

THE BENEFITS

There are numerous benefits to person-centred care, the first being that it results in overall improved quality of care. Care is tailored to the individual, and their needs and preferences are made a priority, meaning caregivers can address not only residents’ physical health but also their emotional, social, and psychological wellbeing.

By focusing on the person as a whole, rather than just their medical condition, care homes can ensure residents always feel supported, safe and comfortable. and able to achieve their potential Evidence shows that person-centred care can also lead to better health outcomes. The British Geriatrics Society reports that care home residents who experience person-centred care are more likely to maintain their independence for longer, reducing the need for more intensive healthcare interventions. Additionally, it can help in managing chronic conditions more effectively by aligning treatment plans with

individual preferences and routines, which enhances compliance and reduces hospital admissions. It’s not only individuals receiving care who benefit from a person-led approach – care providers also gain significantly. By focusing on each resident’s own needs and preferences, care providers can gain a deeper understanding of an individual’s condition and treatment strategies, which helps reduce unnecessary expenses and excessive reliance on emergency services. This, in turn, means valuable resources and services can be directed to those genuinely in need.

Adopting a person-centred approach also enhances overall efficiency and boosts healthcare professionals’ morale, fulfilment, and job satisfaction. Ultimately, this transformation is reflected in delivering more efficient and compassionate care.

HOW TO IMPLEMENT PERSON-CENTRED CARE

There are a number of strategies care providers can put in place to achieve effective person-centred care that truly addresses each individual’s needs.

One of the most important elements is having the ability to show empathy and actively listen. This enables providers to fully understand and respond to each person’s needs, preferences, and values.

When care plans lack coordination or alignment between support workers, care services, and individuals, it can lead to disjointed care that fails to meet the individual's holistic requirements. This highlights the importance of communication and collaborative care planning that involves the person receiving care in decision-making. It empowers individuals by giving them ownership over their health and wellbeing, helping them develop the skills and confidence to manage their own care.

Care providers also need to acknowledge that even individuals with limited independence or mental capacity still have their own thoughts, feelings and preferences. Respecting and valuing these perspectives is essential for providing care that truly reflects the person’s wishes.

Every aspect of care - from planning to execution - should be carried out with dignity, compassion, and respect to ensure individuals feel empowered, understood, and supported.

FINAL THOUGHTS

Implementing person-centred care effectively requires significant adjustments and can pose a range of challenges. For some care homes, this may involve restructuring services and redefining roles to align with the core values of personalised care.

However, by promoting collaboration, actively involving individuals in their care, and developing tailored care plans, providers can create a system that prioritises each person’s needs and circumstances. This shift demands that staff not only understand the principles of person-centred care but also recognise how their individual roles contribute to its success.

Ultimately, transitioning to a person-centred model is an investment in compassionate, high-quality care that not only enhances the wellbeing of those receiving it but also creates a more responsive, inclusive, and supportive healthcare environment for everyone involved.

Through this commitment, care providers can truly create a culture where individuals feel valued, respected, and empowered in their care journey.

Care Homes Prepare for Nutrition and Hydration Week

The focus week this year, starts on Monday 17th March and runs until Sunday 23rd March. These are challenging times for health and social care BUT Nutrition and Hydration Week provides an opportunity to highlight the good work taking place through the delivery of quality food and drink for the people these services care for. This is the annual platform to share and highlight information and initiatives, through sharing initiatives and projects, it allows others to learn and develop their own tailored information, plus for those sharing it is the chance to see other projects and ideas and further enhance theirs.

The initiatives that are shared also provide a weekly focus throughout the year on the Nutrition and Hydration Week social media platforms on X and Facebook, as a Tip of the Week or during the Thirsty Thursday campaign which runs from the end of May until early July. Throughout October we share a daily tip to embed Mealtimes Matter including how to embed Protected Mealtimes.

During the week a host of activities will take place in the form of information stands; launch of new food and drink initiatives; daily themed food days; poster displays; themed

Social Care TV

Social Care TV continue to fly the flag for highest quality online training for Health and Social Care, after unwavering commitment to excellence within the sector for over 25 years.

Their widely-used health and social care specific courses - produced and edited in-house - are expertly designed to make learning engaging, informative and, therefore, highly effective for learners.

Accredited by CPD and endorsed by Skills for Care, training with Social Care TV is quality assured, comprehensive and relevant.

As one of the leading online training providers in the health and social care sector in the UK, they supply training for local authorities, recruitment agencies, care home groups and other health and social care organisations.

Their feature-rich Manager platform has further been enhanced this year with the introduction of several new Manager tools designed to aid with compliance, reporting and trainee management. Features now available include:

• Compliance Dashboard with Traffic Light System

• Downloadable Trainee Matrix

• Custom Bundles

• Trainee Groups

• Bulk Uploads

drinks trollies; and for a lot of the week’s supporters the main event is the Global Afternoon Tea on the Wednesday 19th. The Global Afternoon Tea is an invitation for health and social care professionals around the world to join in and celebrate with that most British event an Afternoon Tea. Still looking for ideas and inspiration, then visit the websitehttps://nutritionandhydrationweek.co.uk ; and remember to follow Nutrition and Hydration on social media - X and Facebook.

The week has expanded beyond its health and social care roots and is now utilised for staff well being in a myriad of organisations who see the benefit for their staff teams in access to fluids in particular during working hours. This is particularly pertinent for those organisations who workers work shifts, or remotely with limited access to food and drink during their working hours.

Since its inception, the ‘Week’ has become the primary focus for food and drink providers in social care to highlight their practices and this year, as always, we look forward to this continuing. It is amazing the work people do to enhance the nutrition and hydration provision for those they care for.

• Bulk Enrolment Onto Custom Bundles

• Course Enrolment Notifications

• Course Reminders

SCTV regularly release new and updated high-quality courses. Previews for all courses can be viewed at: Courses - Social Care TV (www.social-care.tv/courses/course-details)

To enhance their learners' experience further they have created free, comprehensive subject-specific workbooks which were rolled out across all courses this year. This unique addition provides excellent value and a fully robust training package.

SCTV are delighted to have won several awards over the last 12 months including:

– Global

• Best Online Health and Social Care Learning Platform’

Health & Pharma Social Care Awards 2024

• ‘CPD Provider of the Year’ – The CPD Awards

• Social Care Training Provider of the Year’ - Corporate Livewire Innovation & Excellence Awards

Gold standard customer service remains a core staple of the business, with expert support and guidance provided via telephone, email and live chat. They place great importance on the training and development of their customer services team to ensure that they continue

to provide a personal, friendly and knowledgeable service.

Their much-loved ‘Care Worker of the Month’ award recognises and rewards the selfless dedication shown by care workers across the UK and they proudly support the Care Workers Charity who aim to advance the financial, professional and mental wellbeing of social care workers.

SCTV believe that high quality training should be accessible to all and offer regular, free courses which include a digital certificate accessible via their website.

The company stands behind a clear mission and set of values which define their ethos and their dedication to both the Care Sector and those within it. These can be viewed at: Mission Statement and Core Values - Social Care TV

(www.social-care.tv/about/mission-statement-and-core-values)

Social Care TV are a responsible business, committed to ensuring that their actions have a positive impact on their employees, customers, the wider health and social care community and the environment.

Above all, SCTV consistently strive to make a meaningful contribution to the wellbeing of those being cared for.

For more information please see: Homepage - Social Care TV (www.social-care.tv) and see advert on the facing page.

Steering Through Change, The National Care Association Whitepaper On The Adult Social Care Sector

The National Care Association, in partnership with HCR Law, has published a comprehensive whitepaper, “Adult Social Care: Steering Through Change” delving into the pressing challenges facing the adult social care sector.

The report explores three critical areas: funding, workforce and regulation. It proposes both immediate and long-term strategies to address the challenges and to create and thriving, robust sector. Emphasising the intricate web of the adult social care landscape, the report underscores the need for a unified, cross-party approach to implement meaningful changes, and welcomes the recent announcement of the independent commission led by Baroness Louise Casey.

One urgent concern highlighted in the whitepaper is the recognition and appreciation of care workers – of which the National Audit Office estimates there being 1.6m. The report suggests a multifaceted approach to valuing these vital professionals.

Going beyond financial incentives, it calls for development of robust career paths, creation of coaching and networking opportunities – and the empowerment of experienced staff while developing the next generation of care workers. Alongside this, the whitepaper stresses the importance of supporting and advancing

effective management within the sector. Looking further ahead, the paper supports the notion of a National Care Service. It argues that although the care industry is already interconnected, a fully integrated system incorporating local care services could provide significant, long-term benefits. The proposal aims to create a cohesive and efficient care system which can better serve the UK.

NADRA AHMED, CBE, Executive Co-Chairman, National Care Association, said: “Despite the challenges we face, we have the appetite to ensure that we start to consider and put forward solutions. The paper considers how to overcome the challenges and create a thriving, robust sector which is fit for purpose. It reconfirms the sector’s commitment to playing our part in overcoming the challenges and delivering the rewards.”

REBECCA LEASK, Partner and Head of Healthcare at HCR Law, commented: “In our work, we see the challenges and opportunities faced by all stakeholders in social care and support, from local government and public sector bodies to private and public care providers. We see firsthand their dedication and passion for their work. We take great responsibility knowing the work we do in advising our clients in this sector helps them navigate these challenges and seize opportunities, enabling them to continue delivering for service users and taxpayers alike.”

Doncaster Carer Wins Prestigious ‘Year Of Belonging’ Award At National Activity Awards

A dedicated carer from Doncaster has won a prestigious national award.

Alison Haigh, who works for HICA Group’s Doncaster Homecare service, has been awarded the coveted ‘Year of Belonging’ Award at the National Activity Awards 2025.

The Award specifically acknowledges those who make a profound difference in the lives of others through their commitment to caregiving and activity coordination.

Alison, 55, has been with Yorkshire-headquartered social care group HICA for over 15 years and is known for her hands-on approach to caregiving. Her focus on building meaningful relationships with those she cares for allows them to play an active role in their care. This connection not only helps improve their wellbeing but also encourages greater participation in a variety of activities.

Alison has played a key role in organising activities that bring people together and promote engage-

ment, from festive competitions to creative seasonal events.

Terry Peel, HICA Group’s CEO, said: “Alison has been a huge asset to our HICA at Home services, and this award truly reflects the difference she makes in people’s lives. She’s exceptional at building relationships with the people she cares for, making them feel supported and involved in their care. We’re proud to see her hard work and dedication recognised – it’s very well deserved.”

Alison’s win marks a significant achievement for both her and HICA Group, as they continue their mission to provide high-quality, personalised across Yorkshire.

Alison said: “I’m truly honoured to receive this award. It’s incredibly fulfilling to see the positive impact we can have on the lives of those we care for. Building trust and making people feel like they truly belong is at the heart of what I do, and I’m proud to be part of such a dedicated team at HICA.”

Over £69 Billion Confirmed For Council Budgets

More than £69 billion in funding for England’s councils has been confirmed as the government delivers on its commitment to restore trust and stability in public services, with the final local government finance settlement for 2025 to 2026 making available up to £3.7 billion in additional funding for social care authorities.

Following theprovisional Settlement in December, today’s (February 4) final Settlement providesa 6.8% in cash terms increase in councils’ Core Spending Power compared to 2024-25. With increased demand and running costs rising, this money is a lifeline and will guarantee no council sees a decrease in their Core Spending Power.

With families across the country relying on crucial council services such as social care, the government is to provide up to £3.7 billion additional funding to social care authorities which they say will deliver this.

The settlement also includes an £880 million uplift to the Social Care Grant, compared to 2024-25.

A new £270 million Children’s Social Care Prevention Grant will support the national roll out of vital family help, keeping children safe and ensuring they get the best start in life as set out in the Plan for Change.

The £60 million has also been confirmed to fund long-term improvements to the local government sector over the next year, including empowering mayoral areas leading the devolution revolution in delivering local priorities and supporting councils’ financial reporting with a fit and legal audit system to ensure transparency.

Deputy Prime Minister, Angela Rayner said: “Councils deliver vital services across the country – driving growth and local economies and providing a lifeline for those that need it most. “

“Through our Plan for Change we are determined to fix the foundations of local government; investing where it is needed, trusting local leaders and working together to deliver growth, better health and social care services and the affordable homes people need.”

This final Settlement marks an important step towards a government focused on efficiency, value-formoney and a community first approach. For the first time, a new £600 million Recovery Grant will help support places most in need, which maximises public spending to ensure it delivers more meaningful outcomes.

The sector is already having its say via an open consultation on how to best streamline the outdated funding model and distribute taxpayer’s money more fairly, based on an updated assessment of need, enabling every council to deliver high quality services to their communities.

As part of handing local leaders more power and control of their funding, the government will end outdated processes and bureaucracy of bidding for different funding pots and bring forward the first multi-year

settlement in a decade in 2026-27 to provide certainty and economic security to councils setting budgets.

The provisional settlement consultation was open for 4 weeks and closed on 15 January 2024.

Cllr Barry Lewis, Finance Spokesperson for the County Councils Network, said: “Today’s final Local Government Finance Settlement will be a disappointing one for the majority of county and unitary councils, and sets up a difficult twelve months for those authorities. With the government choosing to heavily target its £600m ‘Recovery Fund’ to local authorities covering major cities and towns at the expense of county areas, just 3% of this grant will go to County Councils Network (CCN) councils.”

“Compounding this is the increase in the National Living Wage and employers’ National Insurance, with the costs of these policies outweighing any additional funds made available in this finance settlement for county and unitary councils.”

“Consequently, more than four in five CCN members say they are in a worse position than before the Autumn Budget and this finance settlement, and one third say their service reductions next year will now be severe. Considering there is very little fat left to cut from many of these services already, a further reduction will have a material impact on our residents.”

“It is important that decisions made in the finance settlement and the manner in which they have been made does not set a precedent ahead of the upcoming fair funding review. There has been nothing published so far that backs up ministers’ decisions to target funding so specifically by exclusively using deprivation within the funding formula, so it is imperative the fair funding review is carried out transparently.

“Whilst deprivation is a reason some councils’ costs are high, it is not the sole reason. The CCN’s evidence shows that demand and market failure across adult and children’s social care and special educational needs services are the main reasons as to why councils across all four corners of the country are struggling. If the trend of this finance settlement does continue, the government will completely understate the very real financial pressures faced by councils outside of towns and cities and it will push many county and unitary councils to the brink.

“The Local Government Secretary’s written statement today also references ending the ‘two-tier’ premium paid by taxpayers in county areas, and mending this broken system. If the government is to achieve its aim of streamlining local government, reform must be at the correct scale to make a difference to public services and to generate efficiency savings. That means building on the principle of new unitary councils covering populations of 500,000 people or more.”

That’ll Be the Day – Local Care Home Remembers Buddy Holly!

Claremont Parkway care home in Kettering was transformed into a 50s diner to mark Buddy Holly Day on 3rd February. Residents and staff were transported back to the golden age of Rock ‘n’ Roll as a talented tribute act, ‘I Can’t Believe it’s not Buddy’ Spencer J paid homage to the 50’s icon; Buddy Holly.

Playing the same sunburst Fender Stratocaster guitar that Buddy Holly used to make Rock ‘n’ Roll history he brought his timeless hits to life. With classics like Peggy Sue, That’ll Be the Day, Heartbeat, Maybe Baby, filling the room, smiles spread across faces, and memories of jukebox days and dance halls came flooding back.

Charles Hardin Holley, or Buddy Holly as he was better known, died

tragically in a plane crash near Clear Lake, Iowa, aged just 22 along with fellow musicians, Ritchie Valens and J.P. Richardson. He was a pioneering singer-songwriter, hailed as one of the greats of 1950’s American rock & roll, despite his short career.

General Manager, Joanna Mosses, said: “Lots of our residents are big Buddy Holly fans and still love his music. We’ve had a fantastic day listening to all his hits, finding out about his life in 50s America and what influenced him courtesy of the talented Spencer J.”

Staff and residents were also treated to songs by Elvis with Blue Suede Shoes, Jerry Lee Lewis with Great Balls of Fire, and Eddie Cochran with Summertime blues!

Changing The Nurse Narrative

By Sabina Kelly RN Ba(Hons) B.Sc.(Hons) Founder

I attended an event for Black history Month at the Royal College of Nursing. One of the speakers was Dr Cecilia Akrisie Anim CBE who was the first black president of the RCN. After lively and inspiring discussions Dr Akrisie Anim stated we “Must change the narrative of Nursing” This made me reflect on the reasons why this must happen.

Much of present-day nursing goes unrecognized by the general public, not they are not grateful but by the fact that do not really know what a nurse actually does and they do not seem to understand the role of the 21st century nurse. The public seem to be unaware that nursing entails undertaking of a BSc (Hons) degree at university with the usual university entrance requirements as with other degree courses. After successful graduation, graduates can select their specialties or they may have graduated in midwifery, children’s nursing, learning needs nursing or mental health nursing or adult health. So why do nursing degrees appear to not have the same parity as other science degrees? Many nurses continue with academic post-graduate courses and degrees. The Royal College of Nursing has produced an excellent definition of nursing and are preparing to produce a nursing framework, however, how many of the public are going to read this?

We are all aware of the present-day challenges in nursing and we are bombarded on an almost daily basis with negative headlines such as nurses being “burn out”, “leaving in droves”, “stressed and overworked and today’s latest challenge is lack of beds leading to corridor care and nurses being unhappy that they cannot give the care they would like to give and are trained for. It also really doesn’t help when senior government ministers are proclaiming that the NHS is “broken” What does that do to morale when you are constantly being told that you are working in a broken system? This is having such a negative impact on recruitment and retention of nursing staff and above all job satisfaction and patient satisfaction in a health system that was once hailed as the best in the world. Patient’s needs are not being met and I would suggest that nurses’ needs are not being heard or met.

We are all aware of the challenges facing nursing staff and yes it does paint a bleak picture

• An ageing workforce. The number of nurses aged over fifty-six is increasing whilst fewer younger nurses are graduating

• High staff turnover. Many nurses are leaving the profession due to job dissatisfaction

• Covid 19 impacted greatly on the profession by putting enormous pressure on staff many becoming extremely ill themselves or even dying.

• High workload and high work related stress are factors encouraging nurses to leave

• Short staffing at ward level

So yes, all the reasons I have put forward have affected nursing and they are all very real challenges leading to long waiting lists, corridor care leading to extensions for pain and suffering for our patients through no fault of their own and we are unable to care for and heal for our patients which is what we were trained for. What is this doing to nurse morale? To be constantly told that you are working in a “broken system” it takes all our hope and motivation away and strips us of our raison deter.

Nurses had to strike in order to get a fairer pay deal. Their voices had not been heard and I suggest they are still not being heard. The UK government has invested £2.4 billion pounds up to 28/29 to address some of these problems in healthcare including flexible working options, enhanced career opportunities, increased training and yet they seem to have overlooked the physical violence and abuse that nurses often have to endure. The government has to be noticed for recognizing some of the challenges, but money alone won’t go far enough to fix it. How many hospitals have taken up the gauntlet and implemented measures to make nurses working lives better.

However, despite all the challenges and negative narrative about nursing I suggest that we all entered the profession because we wanted to make a difference and we do. We all know that feeling after finishing a shift that we have saved a life, comforted families and patients who are at the end of life, used our diagnostic, clinical and decision-making skills to ensure our patients get a risk free, safe and outcome and giving every ounce that we have in our bodies of compassion. We must tell our stories, proclaim that nursing uses scientific approaches in the twenty first century in order to influence public perception. Changing our narratives can be the power to Influence society and we can attempt to get through the hurdles of social, financial and professional barriers that negatively impact our profession

Not only must we tell our stories but government has a duty to also reframe their narratives. They need to put a more positive spin and market what a great profession nursing can be and reframe their narratives. We have a responsibility to promote our profession and to remember why we all became nurses and stand up and be proud of what we do.

Free Recreo VR Headsets Available to All Care Homes

This winter, Recreo VR is offering care homes an exciting opportunity to enhance resident wellbeing through the power of Virtual Reality (VR). By signing up for one of our 24-month Recreo Theatres packages, you’ll receive a free VR headset and staff training.

Our platform provides person-centred, budget-friendly activities that are fun, engaging, and accessible, especially for residents who are bedbound or socially isolated. Co-created with Alzheimer’s Society and individuals with dementia, our service empowers staff to deliver personalised reminiscence and one-to-one sessions that promote memory recall and connection.

Our VR headsets have been recognised as good practice by the Care Quality

Commission (CQC), further validating their impact on care. Regular use of Recreo VR has a proven positive effect on wellbeing, with residents reporting increased activity, engagement, and social connection, often leading to a reduction in the need for PRN medication.

Whether combating loneliness, promoting relaxation, or enhancing cognitive health, VR offers a non-pharmacological solution to enrich care and elevate quality of life. Don’t miss out! Take advantage of this exclusive offer and see how VR can transform your care home experience.

For more information, visit recreovr.co.uk. Or contact us at info@recreovr.co.uk or 01482 526940.

of the Sabco Academy of training in adult social care

Communications That Transform

The care sector is no stranger to challenges. With an aging population, increasing demand for services, and financial pressures, care providers are constantly battling to stay ahead. Add to this the need for positive public perception in a media environment often fixated on crises, and it’s clear that strong communication isn’t just a nice-tohave—it’s essential. That’s where DAPS Agency Ltd comes in, a specialist communications agency helping care organizations navigate these turbulent waters and emerge stronger.

UNDERSTANDING THE CARE SECTOR’S UNIQUE CHALLENGES

DAPS Agency is no ordinary PR outfit. Founded by seasoned communications professionals Anneli Lort and Firgas Esack, the agency has carved out a niche for itself by understanding the unique hurdles faced by care providers, from technology innovators to care home operators.

“The care sector is about more than delivering services; it’s about creating meaningful experiences for residents, building trust with families, and supporting staff,” says Anneli Lort, co-founder of DAPS. “But these stories often get buried under the day-to-day pressures providers face.”

One of the biggest hurdles for care organizations, whether they’re home groups or care technology suppliers, is visibility. With so many competing voices in the sector, standing out is no easy feat. Providers need to balance the operational challenges of driving occupancy and adapting to new technologies while maintaining strong relationships with stakeholders. According to Firgas Esack, this is where targeted and tailored communications can make all the difference.

“Visibility is critical,” Esack explains. “We help care providers showcase their unique strengths, whether it’s innovative resident care programs or cutting-edge technology that’s changing how the sector operates. Our aim is to make sure their voices are heard where it matters most.”

PUTTING CARE PROVIDERS IN THE SPOTLIGHT

DAPS excels at elevating their clients’ profiles by crafting narratives that resonate. Whether it’s securing positive press coverage or positioning an organization as a thought leader through white papers and industry commentary, the agency’s strategies are rooted in authenticity.

“Care home groups face enormous pressures to attract and retain residents while maintaining financial sustainability,” says Esack. “We’ve worked with clients to highlight innovative approaches they’ve taken to deliver high-quality care on a budget, securing media coverage that positions them as forward-thinking leaders.”

The team’s expertise isn’t limited to traditional care providers. In an industry increasingly driven by technology, DAPS has also helped care tech companies gain recognition for their solutions. From illustrating how a software tool is transforming care home operations to showcasing new assistive technologies that improve residents’ quality of life, DAPS knows how to translate technical innovation into stories that matter. TACKLING THE TOUGHEST ISSUES

The care sector is not without its share of crises—media scrutiny, financial difficulties, and regulatory challenges can arise at any moment. This is where DAPS’ experience in crisis communications comes into play. Having run global press offices and handled high-stakes issues for clients, the agency offers a steady hand when it’s needed most.

“When a crisis hits, it’s easy to feel overwhelmed,” says Lort. “Our role is to step in, take control, and guide our clients through the storm while safeguarding their reputation.”

Their work doesn’t just stop at damage control. Proactive thought leadership—opinion pieces, keynote speeches, and lobbying efforts—ensures that their clients are shaping the narrative, rather than simply reacting to it. By working closely with stakeholders, DAPS ensures that their clients’ voices are heard at both local and national levels.

A DIFFERENT KIND OF AGENCY

What sets DAPS apart is its unashamedly remote working model. Lort and Esack believe this approach allows them to deliver exceptional results without the traditional overheads of a bricks-and-mortar agency.

“Every penny our clients spend goes toward achieving results,” says Lort. “And because our team is made up of senior professionals, clients know they’re always working with experts who understand the complexities of their sector.”

This lean, results-driven ethos has helped DAPS build a reputation as a trusted partner for care organizations of all sizes. Whether working with a large care home group or a niche technology provider, the agency’s approach is the same: tailored, proactive, and relentlessly focused on outcomes.

CELEBRATING SUCCESS IN A CHALLENGING LANDSCAPE

One of the most rewarding aspects of DAPS’ work is celebrating the positive stories that come out of the care sector. In an industry that’s often under scrutiny, shining a light on success stories is vital.

“Whether it’s a care home running an innovative intergenerational program or a technology provider making a measurable difference in residents’ lives, we make sure these stories get the attention they deserve,” says Esack. “We want to celebrate the people and innovations driving the sector forward.”

This focus on positivity isn’t just good PR; it’s also good for morale. Recognizing and sharing achievements boosts confidence within organizations and strengthens their reputation with external stakeholders.

BUILDING A STRONGER FUTURE FOR CARE

As the care sector continues to evolve, the need for strategic, impactful communications will only grow. For care providers looking to amplify their voice, tackle challenges head-on, and secure their place as leaders in the sector, DAPS Agency offers the expertise and passion to make it happen.

“We’re here to tell the stories that matter,” says Lort. “The care sector does incredible work, often under tough circumstances, and it’s our job to make sure that work is seen, understood, and celebrated.”

In a sector where the stakes couldn’t be higher, DAPS is proving that the right communications partner can be transformative. Whether navigating a crisis, celebrating a success, or shaping the future of care, this dynamic agency is helping its clients rise to the occasion.

To book a free, no-obligation one hour consultation with DAPS to discuss your communications challenges and needs, go to daps.life/DAPS60 www.dapsagency.com

Coventry Care Home’s Residents Take the Stage in Peter Pan

Residents at Avalon Court Care Home soared to new heights in a one-of-a-kind production of Peter Pan last week at the care home.

The Avalon Drama Divas, led by Activity Manager Kay Hurdman, spent over a year rehearsing to bring Peter Pan to life.

The production showcased the incredible talents of Avalon Court Care Home, an Avery Healthcare-owned care home in Coventry, including its residents, their loved ones, and volunteers from the community.

80-year-old Mary Cliff, who played Peter Pan, shared, “I never thought I’d be performing in a play like this. It’s been so much fun, and I’ve learnt so much!”

Her excitement was echoed by other cast members, including Jean O’Brien, 90, who portrayed Tinkerbell.

“I’ve always wanted to be part of an entertainment team. The staff at Avalon Court Care Home have helped me live my dream. I’m so proud,” Jean said.

Residents Ann Southall, 83, took on the role of Captain Hook, while Audrey Hunter, 94, portrayed Wendy.

The pobroll® is the invention of Pat O’Brien, a physiotherapist, Moving and Handling trainer, and Conflict Management tutor with over two decades of experience in care homes and nursing homes

Care home managers often face challenges in delivering intimate care while balancing efficiency and managing costs, particularly when these essential tasks provoke behaviours that can be challenging to safely manage. Traditional methods—especially for bed-bound residents—often lead to lengthy processes and frequent linen changes, driving up costs and consuming valuable staff time. The pobroll® provides a transformative solution that supports dignified care, achieves significant cost savings, and reduces the need for additional staffing.

The pobroll® is an innovative bed-bathing wrap specifically designed to enhance comfort and dignity during personal washing for individuals who require in-bed care. Centred on the resident’s experience, it minimizes distress by providing sensory comfort. Crafted with two layers of high-quality cotton-terry toweling and a waterproof layer in between, it delivers a soothing, calming experience while keeping the bed completely dry. Sized for a standard single bed, the pobroll®’s dual-layer design offers warmth and a sense of security and privacy, allowing residents to maintain comfort and dignity during bed-based bathing routines.

BOOSTING COST SAVINGS AND OPERATIONAL EFFICIENCY

The project proved to be a powerful tool for enhancing confidence and creativity.

“It was a joy to see our residents shine,” said Home Manager Racheal Thorpe. “Kay’s passion and commitment really brought the group together, and the residents exceeded all expectations.”

The performance featured a wide range of characters, from the heroic Lost Boys to the mischievous pirates, with support from loved ones and volunteers.

Family member of a resident, Karen Stone, who played one of the pirates, said, “It was wonderful to see everyone get so involved. We all had a fantastic time bringing this show to life together.”

Kay Hurdman, who led the group with her vibrant energy, commented, “Watching everyone grow in confidence and express themselves creatively has been truly rewarding. This show proved that creativity knows no age limits, and it was a privilege to work with such a talented group of people.”

The Peter Pan performance not only celebrated the power of the arts to connect and inspire but also highlighted the importance of drama as a therapeutic outlet for the elderly.

pobroll® provides an effective solution that supports both economic and environmental goals.

REDUCING STAFFING COSTS AND TRAINING REQUIREMENTS

Managing resident agitation—particularly for those with dementia—often requires specialised training in restraint techniques. The pobroll® significantly reduces the need for physical intervention by providing a warm, secure covering that alleviates resident distress. This gentle approach minimizes aggressive or defensive reactions, reducing the number of staff needed for these interactions. As a result, facilities can potentially lower staffing levels without compromising care quality, yielding substantial cost savings. Additionally, reduced dependence on physical intervention decreases training costs associated with restraint techniques. By simplifying the process of intimate care, the pobroll® reduces the need for specialised training, making onboarding smoother and lowering turnover-related training expenses.

ENHANCING SAFETY, COMPLIANCE, AND RESIDENT SATISFACTION

The pobroll® supports compliance with restraint reduction guidelines, helping facilities minimise documentation burdens and regulatory liabilities linked to physical interventions. This non-invasive solution improves safety for both residents and caregivers, fostering a culture of dignity and respect that boosts satisfaction among residents and their families.

CONCLUSION: A VALUABLE ASSET FOR QUALITY CARE AND COST MANAGEMENT

The pobroll®'s waterproof design enables caregivers to provide a complete wet wash without the risk of soaking the bed, minimising the need for frequent linen changes. This leads to fewer laundry loads, reducing labour and utility costs, as well as wear on linens. By reducing logistical tasks, caregivers have more time to focus on direct resident care, enhancing productivity overall. Additionally, reduced reliance on disposable wipes results in further cost savings and supports environmentally sustainable practices. With its durable, reusable design, the pobroll® maintains hygiene standards and allows for extended use across multiple residents. As care homes face increased pressure to adopt sustainable practices, the

For care homes, the pobroll® represents a strategic investment, offering measurable savings by reducing reliance on disposable products, lowering laundry and training costs, and enabling efficient staffing. Most importantly, it prioritises resident dignity and comfort, setting a high standard for compassionate, personcentred care. For facilities seeking to enhance financial performance and care quality, the pobroll® is an invaluable addition to their resources.

Fof further information, see the advert on the facing page.

NHS ‘Not Learning’ From Mental Health Death Report Reveals

Safety investigations which occur after a person died during or shortly after care during a stay in a mental health facility are often seen as a “tick box exercise” and could be “compounding harm” for those affected, according to a new report.

The Health Services Safety Investigations Body (HSSIB) has today (January 30) published its final report in a series of publications focused on mental health hospitals.

The investigation looked at learnings from deaths in acute mental health inpatient settings, as well as deaths within 30 days of discharge.

Key findings include:

• The mental health system is still not learning from tragic deaths in inpatient care.

• Bereaved families describe the process of having to fight to be involved in investigations as “worse than the actual death because they were reliving the death [of their family member] over and over again.” Others felt they were marginalised and excluded from the investigation process, comparing them to a “tick box exercise”.

• A culture of blame exists, with many mental health service’s staff sharing a perception that “someone needs to be held accountable” for inpatient deaths by suicide or self-harm.

• Inquests were described by some staff as “scary”, “adversarial”, and felt a “sense of impending doom” when invited to attend an inquest.

• There is limited follow up on recommendations from inquests and patient safety investigations. Mental health providers report deaths and near missed in varied ways – making it hard to identify patterns or risks.

• A lack of person-centred care in mental health hospitals is leaving patients feeling “hopeless, causing them unnecessary distress”. Families shared examples including:

• A patient who was in hospital for 3 years with “no progression, no hope, no exit plan, no therapy”

• Leave for private therapy being cancelled due to low staffing levels

Patients who had attempted to take their own lives being left with the same item to continue further sui-

cide attempts

• A music loving patient being denied access to her violin or piano

One mother said her daughter had been “moved around the country like a parcel… it’s never about her; it’s never about her needs”

• Gaps in discharge planning, crisis service accessibility and access to community therapy are potentially contributing to poor patient outcomes.

Minesh Patel, Associate Director of Policy & Influencing at Mind, said: “Today’s report makes for hugely painful reading. Our thoughts are with the many bereaved families who have tragically lost their loved ones while under the care of mental health services that should have been there to care for them and keep them safe.

“As families struggle to make sense of their loss, their grief is being compounded by a system that fails to listen and fully learn crucial lessons. At the same time, many overstretched staff working within the underfunded system feel terrified by a culture that can be more focused on blame than making genuine systemic change.

“People in a mental health crisis deserve compassionate care, therapeutic interventions and clear treatment plans. But all too often they can’t even get outside for fresh air or see their families. Too many people find themselves isolated in their rooms, feeling hopeless without the help they need to get better.

“We owe it to every person who has tragically lost their life in the mental health system to learn from their death and do better.

This will require systemic change. It requires services to meaningfully involve families and carers in learning lessons from the loss of their loved ones. It requires staff to feel safe and supported to have open and reflective dialogue about patient deaths. And it requires the UK government to invest in staff and buildings so care can be delivered safely in a therapeutic environment, as well as wider mental health services to ensure people have the support they need when they leave hospital.”

Nutrition Matters: Tackling Malnutrition in Care Homes

By Emily Walters, Malnutrition Officer for the British Association for Parenteral and Enteral Nutrition (BAPEN)

People who live in care homes are more at risk of malnutrition, and when this is neglected the consequences can be serious.

Malnutrition harms people’s health, reduces their quality of life, and increases the risk of falls and infections, which each come with associated time, resource and financial costs. It is therefore critical that comprehensive nutritional care is considered a fundamental part of the overall care package that care home residents receive.

Malnutrition occurs when a person’s diet does not contain the right amount of nutrients, or the body is unable to absorb or use these. One of the most significant challenges in addressing malnutrition is the widespread misunderstanding surrounding this issue, which sometimes results in it being overlooked and untreated. The prevalence of malnutrition in care homes is concerning; the NHS reports that 35% of patients admitted to care homes will be affected by malnourishment, with many already in this state upon arrival.1 Furthermore, surveys led by the charity the British Association for Parenteral and Enteral Nutrition (BAPEN) have repeatedly demonstrated that malnutrition affects up to 3 million people living in the community and nearly one in four people admitted to care homes, most of whom are at high risk.2 There is a common misconception that unintentional weight loss is an inevitable consequence of ageing and disease. However, with the right identification and management, malnutrition risk can be avoided or slowed.

SPOTTING THE SIGNS OF MALNUTRITION

Care professionals, including carers and nursing staff, play a crucial role in identifying and managing malnutrition, ensuring that residents care receive the appropriate support and interventions. Malnutrition often develops gradually, so it can be difficult to spot at first. Some common signs include losing appetite, unintended weight loss (look out for clothes or rings becoming loose), feeling tired and lacking energy, or finding everyday tasks harder to manage. You might also notice changes in your residents such as struggling to walk as far as usual, feeling down or sluggish, and having trouble concentrating. Moreover, dehydration is common issue that often goes together with malnutrition. Not drinking enough can lead to problems like confusion, urinary infections, and even falls.

It's also important to be aware of risk factors, as some people are more likely to suffer from malnutrition and dehydration than others. Older adults, especially those over 65, are particularly vulnerable. Chronic health conditions like diabetes, dementia, or kidney disease increase the risk, as do social issues like isolation. With more than 50% of over 65’s having swallowing problems, it is important to consider whether a modified texture diet is required and whether it requires fortification - seeking advice from speech and language therapists may be necessary for some residents.2

When malnutrition takes place, it can weaken the immune system and make illnesses worse, often trapping people in a cycle of poor health and slow recovery. Detecting malnutrition early makes all the differ-

ence. One of the most widely used tools is called the Malnutrition Universal Screening Tool (‘MUST’). It helps identify who’s at risk by looking at things like Body Mass Index (BMI), recent weight loss, and whether someone has been eating enough during illness. Depending on their risk level, residents can then get personalised care plans to help them recover or stay well. Integrating ‘MUST’ screenings upon arrival to a care home and at regular intervals (ideally monthly) is an effective way to spot the signs of malnutrition early, and therefore be in a position to implement a nutritional care plan. It is important to remember though that screening should only take place if there is an intent to treat this. For some people it may not be appropriate to intervene with nutritional treatment particularly at the end of life. In such cases clear documentation of discussions about this should be made.

MANAGEMENT OF MALNUTRITION

The fundamentals of managing malnutrition lie in recognising those at risk and implementing effective measures. Care home staff can encourage residents to eat more nutrient-rich foods, enjoy snacks, try fortified meals and support hand-feeding as needed. This “Food First” approach often works well, but sometimes a dietitian’s advice is needed. They might suggest oral nutritional supplements (ONS) for those with poor appetites. For residents who struggle to eat normally, tube feeding might be appropriate, depending on medical needs. Care homes can reduce the risk dehydration by ensuring residents always have access to drinks, offering a variety of options with support and prompting as needed. Keeping a close eye on fluid intake especially during hot weather or illness is important. It’s also worth considering the dexterity of your residents, and if they’d find it easier to consume their food or drink in a different way, e.g. a bowl rather than a plate, specialist cutlery, or a straw in a cup.

Early detection and personalised care, underscored by teamwork and commitment, are key to tackling malnutrition and dehydration. Proper training for care home staff is critical in combating malnutrition, and care workers need to know how to spot the warning signs, use tools like ‘MUST’ effectively, and offer meals that cater to each resident’s food preferences.

It’s important to remember that you’re not alone in addressing this issue. There are several organisations that provide resources and education to support those in care, whether you are a working in a care setting, or simply supporting friends or relatives. Helpful tools to suit your needs can be found from BAPEN, the Malnutrition Task Force, Age UK, the Malnutrition Pathway, and the British Dietetic Association have produced helpful guidance of nutrition and catering in the ‘Care Home Digest’.3 By investing time and resources to screening, assessment and management of nutritional care, care homes can improve residents’ wellbeing and reduce the strain on the wider healthcare system. In doing so, we can help prevent a cycle of poor health and ensure those in care get the essential and effective care they need.

1 NHS England. Guidance – Commissioning Excellent Nutrition and Hydration. Available at: https://www.england.nhs.uk/wp-content/uploads/2015/10/nut-hydguid.pdf.

2 Malnutrition Pathway. Care Homes. Available at: https://www.malnutritiontaskforce.org.uk/sites/default/files/2019-10/care_homes%20final.pdf.

3 British Dietetic Association. Care Home Digest. Available at: https://www.bda.uk.com/practice-and-education/care-home-digest.html

New Manager Brings Wealth Of Experience To York Support Service

Holgate House, a Milewood service located in York, has welcomed Yvette Britton as its new manager.

Yvette joined the service earlier this year, after a career spanning over 30 years in the care sector. Her experience and commitment to creating a welcoming and supportive environment are already making a significant difference for both staff and residents.

Yvette’s journey in care began while she had three young children, working across various areas such as learning disabilities, mental health, and elderly care. She credits her passion for working with individuals with learning disabilities as the key motivator for her decision to build a permanent career in this field.

Yvette Britton, manager at Holgate House, said: “Working in different care environments has been immensely rewarding, but it was my work with individuals with learning disabilities that truly inspired me. It’s been a challenging but fulfilling first few months, and I’m proud of the progress

we’ve achieved. The support I’ve received from my colleagues has been fantastic, especially my buddy manager, whose guidance has been invaluable.”

Holding Level 5 leadership and management qualifications and a Level 3 certification in young people’s workforce development, Yvette has also worked extensively with children with learning disabilities, adding depth to her professional expertise.

In her initial months at Holgate House, Yvette and her team have focused on enhancing the environment to make it feel more homely and inclusive. Improvements have been made both inside the property and to its exterior, contributing to a better quality of life for residents.

Martyn Heginbotham, chief executive at Milewood, said: “We are thrilled to have Yvette leading Holgate House. Her depth of experience and passion for care are already making a meaningful impact. We look forward to seeing the service continue to grow and flourish under her guidance.”

Experts to Discuss AI’s Impact and Sustainability Regulations at The Cleaning Show 2025

The Cleaning Show 2025 will return from 18-20 March at ExCeL, London, with industry leaders set to tackle the cleaning and hygiene industry’s biggest challenges in this year’s Conference programme. The 2025 theatre will see expert speakers from across the sector sharing insights on pressing topics from sustainability, education and workforce development to technological advancements and future preparedness.

Sustainability: driving change for a greener future

Sustainability remains a top priority for businesses, consumers and regulators alike. The Cleaning Show 2025 will dedicate several sessions to exploring innovative solutions and practices to help the sector reduce its environmental footprint. Attendees will gain valuable insights into the practical steps required for compliance and the long-term benefits of adopting sustainable practices.

Education and development: building the workforce of tomorrow

Recruitment, education and training remain pivotal for the growth and resilience of the cleaning and hygiene industry. This year’s programme will address the challenges of attracting and retaining talent and the importance of upskilling to meet future demands.

Delia Cannings, Chair of the British Cleaning Council (BCC), will open the show and announce the launch of a new website called the UK Cleaning Career Development Zone, a significant new initiative which will bring training and career development information from across the cleaning and hygiene industry sector together into one easily-accessible place, for the first time. Technology and AI: embracing innovation

The rise of artificial intelligence (AI) and technology presents transformative opportunities for the cleaning sector. Attendees will discover how these advancements can enhance productivity, efficiency and innovation in the sessions “AI in the Cleaning Sector – Change is a Fact… But How Do We Embrace It?” and “The Evolution of Cleaning in FM”.

Preparing for the future

As the world continues to navigate the aftermath of COVID-19, the conference will also examine how the cleaning industry can be ready for future challenges. In “Preparing for the Next Pandemic – Lessons Learned”, industry leaders including Neil Nixon, Conference Director of The Cleaning Show and Duncan Holdsworth, Head of Technical at GV Health, will reflect on the successes and shortcomings of the industry’s pandemic response and identify steps to improve resilience and readiness for potential future crises.

Paul Sweeney, Event Director of The Cleaning Show, said: "We’re proud to welcome the industry’s leading voices to the conference stage at The Cleaning Show this March. From tackling recruitment challenges and embracing sustainability, to keeping up with technological advancements, it’s vital for businesses to learn from experts and apply these insights to their operations. This year’s Conference will deliver practical strategies to address the key trends and opportunities shaping the sector, and we’re excited to showcase the latest innovations driving the future of the cleaning and hygiene industry." For

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Unlocking Occupancy Growth – Prioritising the Prospect Experience for Sustainable Success

By Ali Powell, CEO and Founder at Commercial Acceleration

The latest UK Care Homes Trading Performance Review 2024 shows occupancy levels rising to 88.3%, a positive sign of market recovery. However, while this progress is encouraging, it reveals significant untapped potential in how care homes attract and convert prospective residents.

Presenting care homes effectively is not just about showcasing services—it's about creating emotional connection and trust. Families are making difficult decisions in emotionally charged situations, which requires a sophisticated approach to relationshipbuilding and conversion. Care homes are offering something no one truly wants to need, making the challenge even greater.

To truly drive sustainable occupancy growth, care homes must focus on transforming the customer journey—from raising awareness to handling enquiries and guiding families through to admissions. Many providers are still missing key opportunities. Too often, care homes fall short in delivering the basics well, leading to lost enquiries and missed revenue potential.

CRITICAL AREAS NEEDING IMPROVEMENT INCLUDE:

Generating Quality Leads: It's essential to attract the right audience from the outset through targeted campaigns, high-value content, and strategic outreach across multiple channels, including community outreach, digital marketing, partnerships, referral networks, local events, print ads, and door drops.

• Empathetic First Contact: Enquiries must be handled with care, expertise, and emotional sensitivity, recognising the difficult decisions families face.

Personalised Tours: Showrounds should go beyond listing services, highlighting quality of life benefits such as personalised care plans, engaging activities, and the warmth of community life.

Clear Value Communication: Families need transparent, outcome-driven explanations of the value of care— focusing on dignity, well-being, and peace of mind, not just amenities.

• Consistent Post-Visit Engagement: Many care homes neglect follow-up strategies after visits, losing potential residents who may need further reassurance or time to decide.

TRACKING THE RIGHT METRICS:

To ensure the customer journey is effective, care homes should track key performance metrics, including:

Monthly Lead Generation: Number of leads that meet predefined criteria indicating genuine interest or fit.

Monthly Visits: The number of on-site or virtual tours conducted within the month.

• Monthly Admissions: The total number of new residents admitted each month.

Lead Source Performance: Breakdown of leads by marketing channel (e.g., online ads, social media, referrals, events) to identify the most effective sources.

Average Admission Cycle Length: The average time from initial lead generation to a confirmed admission.

Monthly Marketing Spend: Total amount spent on marketing each month.

Website Traffic: Total visitors to the website and engagement rates for the month.

Social Media: Total followers and engagement on platforms like Facebook, LinkedIn, and Instagram.

THE OPPORTUNITY:

Investing in marketing and relationship-building efforts is not a luxury—it's essential. The cost per acquisition is often minimal compared to the hundreds of thousands in lifetime revenue generated from new residents. By focusing on consistency and excellence throughout the entire customer journey, care homes can significantly impact both occupancy rates and short- and long-term growth. The data is clear: doing the fundamentals well is not just good practice—it’s essential for both immediate results and lasting success. It’s time for care homes to move beyond filling rooms and start focusing on creating an inspiring customer journey that builds confidence, trust, and emotional connection with families.

If you need an expert in this area, contact Ali at Commercial Acceleration—specialists in strategy and implementation for transformational and turnaround results.

ali@comaccel.co.uk | comaccel.co.uk

Cramlington Care Home Resident’s Wish Comes True With Trip To Watch Newcastle

A resident at HC-One’s Hartford Court Care Home, in Cramlington, had his wish come true after attending a Newcastle United football match.

A long-held dream became a reality for Hartford Court resident William Stewart, better known as ‘Bill’, who was given the chance to watch his beloved Newcastle United play at St James’ Park. Bill, a passionate supporter of the football club, had always wanted to experience the thrill of a live match.

Thanks to his daughter’s thoughtful gift of two tickets, his wish was granted on January 12, when he headed to the stadium to cheer on his team against Bromley in the third round of the FA Cup. Bill was in for a day to remember as he was accompanied by care assistant Kieran McKenna, a fellow Newcastle United fan, and minibus driver Paul.

The group journeyed to St James’ Park, where they were treated to an exciting 3-0 victory for Newcastle over Bromley, making Bill’s experience even more unforgettable.

Ann Callan, HC-One’s Hartford Court Wellbeing Coordinator, said: “It was lovely to know that you can make someone’s wishes come true. It’s not always about the big things, it’s the small things that matter too.”

Fatima Trawally, HC-One’s Hartford Court Care Home Manager, commented: “At Hartford Court, we always strive to make our residents’ wishes come true, and seeing Bill’s excitement for this trip was truly heart-warming. It’s moments like these that make a real difference in their lives.

“We’re so grateful to his daughter for making it possible and to our dedicated team for supporting him on this special day.”

South East Group Of Care Homes Dock In Thailand As Part Of 2025 Virtual World Cruise

Residents and team members across Nellsar, a South East group of Care Homes, have embarked on their annual virtual world cruise to promote meaningful well-being through mental and physical activities – kicking off in Thailand.

Renowned as the ‘Land of Smiles’, residents were left beaming with smiles of their own after a week-long virtual adventure in the South East Asian country. From the comfort of their Homes throughout Kent, Surrey and Essex, residents were able to fully immerse themselves in the vibrant Thai culture, through food, crafts, music and history.

Residents at Maidstone’s Lulworth House Residential Care Home and Loose Valley Care Home explored the nation’s rich cultural heritage, admiring traditional silk outfits, taking part in elephant-themed crafts, and enjoying the vibrant music and dance that characterise the beautiful country.

While Bromley Park Care Home in Greater London brought Thailand’s unique blend of ancient traditions and modern attractions to life with engaging activities, including an immersive virtual tour that saw them plan imaginary itineraries of the capital Bangkok’s floating markets, famous islands like Koh Phi Phi, and elephant sanctuaries. And no journey to Thailand would be complete without sampling its famous cuisine. Nellsar’s talented

chefs spent the week serving up Thai-inspired dishes, including Pad Thai, red and green curries and sticky mango rice.

Ike, a 72-year-old Thai national who resides at South East London’s Meyer House Care Home, said: “I enjoyed the armchair travel to Thailand as it was nice to see home again – coming from Bangkok, it made me realise just how busy it is! The Thai food we had was very nice, but I would have had it a lot spicier back home!”

While 84-year-old Brian Dixon Jones of Woodstock Residential Care Home, in Sittingbourne Kent, said: “The trip brought back all the memories of times spent with my wife, who is from Thailand. Looking through the photo albums of the country really took me back and made me quite emotional. I enjoyed the virtual trip – Thailand means so much to me.”

Viv Stead, Head of Recreation and Well-Being at Nellsar, said: “This annual tradition has been around since the pandemic lockdown, and our residents are always engaged and eager to learn more about the chosen destination — discovering new cultures, food, and traditions. Across the group, the virtual visit to Thailand was a huge success and a great way to kick-off this year’s world tour – with trips to Greece and South Africa next on the itinerary.”

Call On Council To Rethink Dementia Hubs Plan

Care providers are calling on North Yorkshire Council to look again at plans to create its own dementia hubs at a cost of up to £60m.

The care provider organisation, The Independent Care Group (ICG) has urged the authority to put the proposal out to tender so that others can bid to run the service.

It has also called for an independent overview of the council’s proposal.

North Yorkshire Council is considering building up to five hubs to provide residential care for up to 250 people with dementia.

The ICG has welcomed the planned additional dementia care provision but says the local authority should put the plan out to tender.

In a letter to the authority, ICG Chair Mike Padgham says: “At a time when North Yorkshire Council, like other local authorities, is under significant financial pressure, it is essential to consider whether this invest-

ment is necessary, particularly when independent care providers could deliver these hubs more efficiently. Investing in the existing independent sector would be a more effective use of resources, generating greater economic returns and reducing long-term costs across the health and social care system.

“Historically, local authorities moved away from in-house provision because commissioning from the independent sector delivered better value for the public purse. Independent providers bring existing infrastructure, economies of scale, and specialist expertise, making them best placed to deliver these services efficiently.”

Professor Martin Green OBE, Chief Executive of Care England, added: "The independent sector is resilient, but it is facing unprecedented challenges due to the recent changes to Employers' National Insurance Contributions and the increase in the National Living Wage. These rising costs are putting immense pressure on providers, and they need support to navigate these difficult times. Rather than creating new services, the council should be focusing on supporting and investing in the independent sector it already has, helping to build capacity and improve care. Choosing to start a new service now risks sending the wrong message, suggesting a lack of confidence in the market when it is more important than ever to strengthen and sustain it."

Care Resident Richard McQueen Celebrates Centenary with Special Surprise from Wycombe Wanderers

Surrey Heights Dementia Care Centre, part of CHD Living, recently marked a significant milestone as resident Richard McQueen celebrated his 100th birthday with a touching tribute from Wycombe Wanderers Football Club.

The club honoured Richard’s lifelong support by sending a personalised football shirt with ‘McQueen 100’ proudly displayed on the back, along with a special birthday card.

Richard’s connection to Wycombe Wanderers runs deep, with his love for the team spanning several generations. Born in 1925 in Flackwell Heath, Richard’s father, James Albert McQueen, was a renowned goalkeeper, playing for top European clubs including Marseille, Juventus, and Torino. The McQueen family moved to Colensbury Road in High Wycombe for James’ teaching role at a local boys’ school, further cementing their ties to the local football scene.

Through the kind efforts of the Wycombe Wanderers Ex-Players Association, additional details of Richard’s sporting legacy have been uncovered, revealing a rich family history in both football and cricket. Records show that Richard’s brother, Brian McQueen, played five games for Wycombe reserves during the 1947/48 season and was also a notable cricketer for High Wycombe Cricket Club. Richard himself proudly represented Wycombe Wanderers reserves in November 1947 – even though he didn’t play, he recalls how he was amused when a supporter asked him for his autograph – a memory that still brings a smile to his face today. At 100 yrs old, Richard is thought to be the oldest living Wycombe Wanderers player. There is also evidence suggesting that Richard’s father, James, played for the club’s reserve team in 1937. These discoveries have brought immense joy to Richard, rekindling cherished memories from his youth.

Despite his dementia diagnosis, Richard’s passion for Wycombe Wanderers remains strong. He often

asks the care home team to put matches on TV and enthusiastically shares his footballing memories with fellow residents and team members.

Karen Roberts, Wellbeing Coordinator at Surrey Heights, who organised the birthday surprise, said: “It’s been an absolute pleasure to see Richard’s passion for football recognised in such a special way. Football has always been at the heart of Richard’s life, and this surprise has brought him and his family so much joy. We are incredibly grateful to Wycombe Wanderers and the Ex-Players Association for helping us uncover more of Richard’s footballing history and for their kindness in making his 100th birthday celebration so memorable.”

Sarah, Richard’s daughter, added: “I had been a little apprehensive about how the celebrations would go, but I needn’t have worried – it turned out to be such a special day. Seeing Dad so engaged, smiling, and chatting with his grandsons and the wonderful team at Surrey Heights was truly heartwarming.

The care and effort that went into the day were incredible, and I cannot thank Karen enough for encouraging me to go ahead with it. She went above and beyond to make it perfect, even reaching out to Wycombe Wanderers to ensure Dad’s passion for the club was recognised in such a meaningful way. It’s a day we will all cherish forever.”

Matt Cecil, Head of Media at Wycombe Wanderers, said: “It was fantastic to hear from the team at Surrey Heights Dementia Care Centre that we had a former playing reaching his 100th birthday, and were delighted to be asked to send a personalised shirt and birthday card to mark the occasion.”

“Our Ex-Players Association do a wonderful job in maintaining and rekindling relationships with hundreds of players who’ve represented us over the years, but Richard is someone who had slipped under their radar until now! So happy birthday Richard on behalf of everyone at Wycombe Wanderers, and thank you to everyone at the care home for making it such a special celebration for him.”

Enhancing Care Through Excellence: The Role of a Dedicated Pharmacy Partner

The foundation of exceptional care home service lies in collaboration, efficiency, and reliability. For over a decade, Care Quality Pharmacy (CQP) has stood as a trusted partner for care homes across England, Scotland, and Wales. With a specialised approach to care home pharmacy services, CQP ensures residents receive timely and accurate medication, allowing carers to focus on what truly matters: quality time with their residents.

One of the most significant challenges for care homes is navigating missing or out-of-stock medications. CQP’s proactive system addresses this with precision. Their team checks prescriptions, liaises with GP services on behalf of the care home, and resolves discrepancies swiftly. Additionally, CQP’s access to national wholesale suppliers and long-standing relationships ensures a robust strategy for managing short supply issues, keeping residents’ needs a top priority.

Medication errors, often a stress point for staff, are almost eliminated thanks to CQP’s cutting-edge systems. Medications are picked using robotic technology, followed by a meticulous two-stage accuracy check by a pharmacist. This stringent robotic process has achieved an impressive error rate of less than two parts per million. Furthermore, integrations with market leading eMAR providers and coloured paper MAR entries are handled by CQP, reducing the administrative burden for care home teams.

Timely delivery is another hallmark of CQP’s service. Monthly deliveries are scheduled up to six days in advance, and their teams ensure precision and dependability making the booking-in process hassle free. For urgent needs, a 4pm interim cut-off guarantees next-day delivery, including Saturdays. CQP’s commitment to care extends beyond medication. Their open communication lines, available seven

days a week, foster seamless interactions. Moreover, their Quality Assurance Team conducts annual face-to-face compliance audits, enhancing regulatory compliance and resident satisfaction. Added services, such as guidance on covert medicine administration and homely remedies advice, showcase their dedication to meeting every need.

Leading national care home partners trust CQP completely to manage pharmacy services across their entire estates. This unwavering confidence is a testament to the expertise, efficiency, and reliability that CQP brings to the table. Care homes also benefit from no-cost residential returns collection and free online medication training sessions. CQP supports staff development, ensuring a high standard of care using the CQP systems and processes.

By embracing the ethos of collaborative working, Care Quality Pharmacy sets the benchmark for care home pharmacy services. Their efficiency, responsiveness, and focus on compliance empower care homes to achieve the best outcomes for their residents. In an ever-demanding sector, CQP remains a steadfast partner, proving that the right support makes all the difference.

NHS prescription item dispensing data from October 2024 shows CQP to be the 6th largest distance selling pharmacy in England and therefore possibly making it the largest independent specialist care home pharmacy in the country.

Care Quality Pharmacy can be contacted by telephone on 0800 970 8844, online at cqpharmacy.co.uk/care or by contacting the National Partnerships Director, Patrick Bell directly at patrick@cqpharmacy.co.uk

National care home only pharmacy operating since 2011, based in the Midlands – serving England, Scotland and Wales.

Missing medication? Our team checks all your prescriptions for you and informs you of missing medication - huge time and cost saving to the home, freeing up your quality time with your residents.

Out of stock medication? We manage the entire short supply and out-of-stock medication process. Medication errors? Our resident order is picked by robots, then a 2 – stage independent accuracy check by pharmacists ensures you have the right medicine, on time, every time.

eMAR Integrations - Our systems work alongside all major eMAR providers

Are your deliveries on time? Our monthly deliveries are up to 6 days in advance, giving you plenty of time to book in medication. Saturday deliveries included.

Open Communication - One direct communications team, answering calls & responding to emails giving you one SLA for all of your homes.

Compliance - Quality Assurance Team – guaranteed face-to-face annual compliance audits. Consistency of service and delivery with audit trail.

We are Specialists in care home only dispensingDouble labels, Covert administration and Homely remedies advice.

Free Residential Returns Residential home’s returns are collected – no cost implications to you.

Free Medication Training – Both online and face-toface options available.

Become part of the care home pharmacy delivering excellence in medication management across the country.

References available on request.

To organise an introductory meeting please contact National Partnerships Director, Patrick Bell: Email: patrick@cqpharmacy.co.uk

Tips For Efficient Yet Person-Centred Care Operations

As 2025 gets into full swing, the social care sector finds itself grappling with the lingering challenges of a difficult 2024. In response, Log my Care, the intuitive care management platform, has launched Shaping Social Care 2025, a new e-book full of expert perspectives and strategies to support the sector. This article by Mark Topps is an extract from the report, which features six additional chapters of predictions and advice from leading experts covering topics across legal, CQC, HR, complex care, and technology. When discussing efficiency, we often focus on time savings, which shifts our attention from evaluating existing processes. Additionally, we must consider our teams and those we support, balancing efficiency with quality. Here are practical strategies to achieve both.

ADMINISTRATION AND EVALUATIONS

A large part of social care involves administration, making it an ideal area for streamlining. However, social care often lags in adopting digital tools and AI. While technology isn’t a cure-all, it’s an accessible way to improve workflows without hefty costs.

Many providers already use Digital Care Planning systems, but are these systems being fully utilised? Often, key features are disabled during setup, integrations face challenges, and tools go unused due to limited training. Revisiting these systems and addressing gaps can unlock untapped efficiencies. Proper training can save time, reduce manual work, and allow teams to focus on high-quality care. Here are some strategies and tools to enhance efficiency:

● Digital Care Planning and EHR Integration: Integrating Digital Care Planning systems with electronic health records (EHRs) ensures quick access to essential information, improves accuracy, and reduces time spent on communication with healthcare professionals.

● Digital Rostering: Tools like Log my Care’s Rostering add-on simplify rota creation, optimise staff deployment, and align carers with service users’ needs, improving both efficiency and care quality.

● Process Mapping: Visualise workflows to identify inefficiencies and bot-

tlenecks. Regular updates ensure relevance and provide clarity for teams.

● Simplify Workflows: Eliminate redundant tasks and combine actions where possible. Streamlined workflows save time and reduce errors. These strategies help create efficient systems, allowing more focus on delivering quality care.

TRAINING, DEVELOPMENT, AND HORIZON SCANNING

Time management is crucial for productivity and quality care. Investing in training and development can significantly enhance efficiency. Consider the following:

● Time Management Training: Tools like the Eisenhower Matrix help staff prioritise tasks based on urgency and importance, ensuring critical items are addressed promptly.

● Goal-Setting and Task Management: Training staff to set realistic goals, break projects into manageable steps, and establish achievable deadlines fosters accomplishment and reduces burnout.

● Continuous Learning: Encourage staff to stay updated on best practices and emerging technologies. This keeps teams engaged, skilled, and ready for challenges.

● System Reviews and Innovations: Regularly evaluate current systems and explore new technologies to identify tools that enhance both efficiency and care quality.

Investing in these areas builds a proactive, capable team ready to meet the demands of modern social care.

PERSON-CENTRED CARE

While most claim to deliver person-centred care, it’s worth reflecting on whether unique needs are genuinely met. Consider the following:

● Reflect on Care Delivery: Imagine care without constraints like cost or staffing—what would you change? Use these insights to identify actionable steps, such as adopting new technology, reviewing care plans more frequently, or increasing staffing levels.

● Feedback Utilisation: Evaluate how feedback is gathered, analysed,

and acted upon. Effective systems not only highlight improvements but also show service users and staff their input is valued.

● Rethink Staffing Ratios and Rostering: Analyse staffing data to identify needs and explore different shift patterns or task-sharing opportunities. Involving staff in this process can lead to innovative solutions that enhance care and efficiency.

By reflecting, gathering feedback, and actively involving your team, you build a foundation for continuous improvement.

TEAM COLLABORATION AND COMMUNICATION

Streamlining communication is critical for operational efficiency:

● Consolidate Communication Tools: Using multiple systems can cause confusion and duplication. Centralising tools enhances coordination and reduces administrative burdens.

● Optimise Meetings: Regular, focused meetings with clear objectives are more effective than broad, infrequent gatherings. Purpose-specific meetings foster engagement and clarity.

● Collaborative Culture: Streamlined communication and purposeful meetings build trust and morale, empowering teams to work together effectively. This enhances processes and ensures exceptional personcentred care.

FINAL THOUGHTS

Efficiency in social care goes beyond saving time—it’s about maximising resources, eliminating unnecessary tasks, and streamlining processes.

The ultimate goal is improving outcomes for the people we support. By fostering collaboration, leveraging technology, and focusing on quality, we can create a system that balances efficiency and care excellence.

Scan the QR code to read the full ebook for free

Berkshire Care Home Celebrates Dementia Accreditation Award For Outstanding Care

Providing outstanding dementia care isn’t just about meeting needs — it’s about creating a Home where residents feel valued, understood and cared for. At Prince Philip Duke of Edinburgh Court, in Wokingham, this commitment has been recognised with an EMBRACE Dementia Accreditation, awarded by RMBI Care Co. to highlight the dedication and expertise of the Home’s team.

The care home, which has traditionally provided residential care, nursing and residential dementia support, now also offers nursing dementia care for residents with nursing needs that have a diagnosis of dementia. Its dedicated team focuses on understanding each resident’s personal history and preferences to build trust and plan meaningful activities. This approach enhances residents’ quality of life and provides reassurance to their loved ones.

Russell Evans, Regional Operations Manager for the South Region at RMBI Care Co., praised the team’s remarkable efforts: “Caring for people living with dementia requires more than just skill; it takes patience, empathy and a deep understanding of each individual. Thanks to the commitment of our dementia spe-

cialist team and all the Home’s staff, no resident is ever just a name on a care plan, but a person with a story, a past and a future filled with meaningful moments.”

The Dementia Accreditation has been created by Anne Child, RMBI Care Co.’s Pharmacy and Dementia Specialist Lead. Anne has received an MBE for her services to dementia and is a special advisor to the Care Quality Commission. Together with Lucy Tupenny, RMBI Care Co.’s Assistant Director of Quality and Governance, they aim to raise and maintain high standards of dementia care using a suite of dementia modules to support care staff. Some of the modules have also been externally accredited by the CPD Certification Service.

Abigail Cranston, Home Manager at Prince Philip Duke of Edinburgh Court, said: “We are so proud to have met the benchmark for this accreditation, and are so grateful for all the support from our team, families and volunteers, who have enabled us to provide individualised care from a holistic perspective. This accreditation has encouraged us to continue enhancing our residents’ wellbeing and the culture of our Home.”

Rugeley Police Station Veteran Reunites with Former Colleagues 30 Years Later

Thirty years after retiring, Marjorie, a beloved former cleaner at Rugeley Police Station, returned to the place she once called home for a heartfelt reunion with former colleagues.

Marjorie worked at Rugeley Police Station from the early 1970s to the mid-1980s.

She was invited by the staff of Penny Bank Court’s coffee morning group, who had raised funds over Christmas for residents living with dementia. During the event, Marjorie shared that she had once worked at the nearby police station.

This sparked a conversation that led to an invitation to visit the station with a group of friends from the Avery Healthcare-owned care home, where she now resides.

Accompanied by Sheryll Ough, Customer Services Manager at Horse Fair Care Home, and Kelly McKie from the Well-being Team, Marjorie brought thoughtful goodie bags and freshly baked cakes to share with the officers at the Cannock Police Station. “It felt like coming home,” Marjorie reflected. “The memories came rushing back. The officers were like

family to me, and I’ll never forget my time there.”

During her visit, Marjorie had the chance to reconnect with Special Sergeant Kevin Lee, one of the officers she had worked alongside all those years ago.

Special Sergeant Lee reminisced, saying, “Marj always went above and beyond to ensure the workplace was immaculate and welcoming. Her hard work and commitment made a significant difference to Rugeley Police Station.”

Although Marjorie declined a walk-around of the station due to lunchtime plans with her son, the officers expressed their willingness to host another visit in the future.

Sheryll said, “It was a privilege to take Marjorie back to visit the local police station, where she spent so many years. Seeing her eyes light up as she shared stories and reconnected with old memories was truly moving.”

For Marjorie, it was a day of cherished memories, rekindled friendships, and a powerful reminder that no matter how much time passes, some connections never fade.

Care Residents Celebrate Burns Night

Across the UK, care and nursing homes have been embracing the spirit of Burns Night, honouring Scotland's national poet, Robert Burns, with a variety of engaging activities for their residents. These celebrations not only pay tribute to Scottish heritage but also provide residents with joyful and culturally enriching experiences.

Burns Night is a celebration of the life of the bard Robert Burns, his Scottish poetry, legacy and contribution to Scottish culture. Born in Ayrshire, Burns is not only regarded as Scotland’s most significant poet but also one of the world’s most influential, with iconic lines like “wee, sleeket, cowran, tim’rous beastie” from To a Mouse known by nearly every Scot.

Traditional Scottish fare takes centre stage during these events. Many homes serve the classic Burns Supper of haggis, neeps (turnips), and tatties (potatoes), often accompanied by a dram of whisky or a glass

Park View Care Home, Witham

Care

of Irn Bru for a non-alcoholic alternative.

Some homes also invited bagpipers to perform, bringing the stirring sounds of Scotland to life. Residents have also participated in poetry readings, reciting Burns' famous works such as "Address to a Haggis." Engaging activities further enriched the celebrations. Homes organised Scottish-themed quizzes, arts and crafts sessions to create decorations, and even Scottish country dancing lessons. These activities not only entertain but also educate residents about Scottish culture and traditions.

These Burns Night celebrations in care homes across the UK highlight the commitment to providing residents with meaningful and enjoyable experiences, fostering a sense of community and cultural appreciation.

Wyndford Locks Care Home, in Maryhill, Glasgow, and Greenfield Park Care Home, in Carntyne, Glasgow

Butterfly Lodge, Plymouth

Priorslee House Care Home, Telford, Shropshire

Woodlands View

Home, Stevenage, Hertfordshire

Oakands Care Home, Laindon

Larchwood Care Home, Braintree

Fosse Way View Care Home, Bingham

Hatherleigh Nursing Home

Brandon House Care Home

Groundbreaking Social Care Research Pilot Begins Data Collection

The VIVALDI Social Care Team has announced that the launch of data collection for its groundbreaking pilot has begun.

Designed by social care for social care, the VIVALDI Social Care pilot aims to enhance the understanding and management of infections in care settings. Over 600 care homes have joined this 12-month initiative, reflecting the sector’s commitment to advancing research and improving outcomes for residents and staff.

This innovative project, spearheaded by University College London (UCL), Care England, and The Outstanding Society, has been co-produced with input from residents, relatives, providers, and partners across health and social care.

The pilot marks a significant step forward in research designed to empower the social care sector and improve the quality of life for care home residents and workers alike.

In this groundbreaking project, Summerlands and Camascope have successfully implemented the first NHS linked data automation marking a significant advancement in social care. This partnership has demonstrated exceptional leadership, teamwork and innovation. Summerlands was selected for its proactive engagement and outstanding collaboration from the project’s inception. Its ability to implement the new system seamlessly within its setting has been commendable. Camerscope’s contribution has been exceptional, showcasing its revolutionary capabilities to turn around this project within an impressive timeframe.

Professor Laura Shallcross, PhD MBE said: “We are delighted that we have now started sharing data

between care homes and the NHS in the VIVALDI Social care research project. We will shortly start using this data to find new ways to protect residents from infections and reduce outbreaks, which can cause care homes to close and stop relatives from visiting”

Professor Martin Green, OBE Chief Executive, Care England said: “VIVALDI Social Care gives a voice to our sector. It enables residents, families, frontline staff, providers, and wider stakeholders come together to create outcomes for social care, by social care. It brings the sector together to improve learning and lays a strong foundation for other studies to shape social care through research going forward.

With the data from VIVALDI, we can work with policy makers to create and deliver co-produced and informed positive change for people who live in, work in, and visit social care.”

Zoë Fry OBE. BSc – RN, Executive Director, The Outstanding Society CIC said: “VIVALDI Social Care – Research led by social care for social care –

The Outstanding Society is proud to lead on onboarding care homes, training, and the adult social care engagement collective (ASCEC) – co-production at its best! We’re dedicated to reducing infections and improving lives in adult social care.

Heartfelt thanks to everyone contributing to the success of this project: residents, relatives, providers, and colleagues across health and social care”

This initiative represents the first instance of Adult Social Care communicating data automatically with the NHS, a phenomenal achievement that sets a new standard in healthcare data integration.

Paws-Itively Fur-Bulous 4th Birthday Celebrations For Winnie The Pooch At Little Bramingham Farm

At Little Bramingham Farm, the Luton-based residential care run by charity, Friends of the Elderly - which is celebrating its 120th Anniversary this year - the resident’s adorable Pets As Therapy dog, Winnie The Pooch, enjoyed an amazing ‘Yappy Birthday Paw-ty’ to celebrate her 4th Birthday. Winnie, a loveable Blue Roan coated Cockapoo, is a qualified Pets As Therapy (PAT) Dog and spends every Monday morning with the Little Bramingham Farm residents enjoying plenty of cuddles, performing tricks and playing games – and always having lots of fun.

To celebrate her 4th Birthday, Little Bramingham Farm’s Activities Coordinator, Karen Charity, arranged for Winnie to have a ‘woofi-ful’ birthday party with all her care home friends. “Winnie has been visiting the residents each week for nearly three years and is a much-loved member of the Little Bramingham Farm family.

“The residents thoroughly look forward to Winnie’s weekly visit and always remind me not to forget her birthday or anniversary. To mark Winnie’s 4th Birthday the residents wanted to make sure her day was as extra special, so I wasted no time in getting the ‘paw-fect paw-ty’ planned,” said Karen.

When Winnie arrived on her special day, her first stop was Little Bramingham Farm’s Lounge. The Lounge was full of Winnie’s care home friends who thoroughly enjoyed watching her open her presents. Martin Rodker, Winnie’s Owner said: “Both Winnie and I were totally surprised and over the moon with how much effort the residents put into spoiling Winnie on her birthday. She definitely was one lucky Pooch.”

Winnie wasted no time in sniffing out her birthday gifts and handmade cards. “The residents wanted to make Winnie some personalised birthday cards to show just how much she means to them and how much they look forward to and enjoy her weekly visits,” added Emma Lawrance, Little Bramingham Farm’s Registered Manager. “The residents designed their individual cards and wrote their own meaning-

ful messages to the Birthday Girl. Each one was totally unique and ‘pawsome’.”

Winnie’s presents included a ‘woofi-ful’ box of themed dog biscuits and her very own beautiful toy Unicorn. “Winnie has perfected her nose balancing trick and as a birthday treat for the residents, she wanted to show off her skills,” continued Karen. “Winnie sat very still and Martin balanced a biscuit on her nose. When he said ‘go on then’, Winnie cleverly and quickly flipped it up and into her mouth. She made sure everyone got to see how clever she was, as she did the trick twice to get two birthday treats.” Martin added: ““The birthday biscuits were only small, so she didn’t over indulge too much.”

However, Winnie’s birthday celebrations did stop there. After the ‘paw’ty’ in the Lounge, she was off on her weekly one-to-one visits around the care home. “Winnie likes to make sure that nobody misses out on seeing her,” continued Karen. “She knows her route and routine and really enjoys seeing all the residents and having their full undivided attention, love and affection.”

“Winnie is a Pets As Therapy (PAT) Dog, not an Assistance Dog,” added Martin. “As a PAT Dog, Winnie’s role is to bring therapeutic benefits to those she visits. By interacting with Little Bramingham Farm’s residents each week, Winnie can improve a person’s mood, help them to reminisce about their much loved pets and lift spirits. As the saying goes, ‘Love is a four-legged word’.”

Talking of the benefits to Little Bramingham Farm residents, Emma continued: “The residents really love Winnie’s weekly visits. She makes them smile and makes them happy. When Winnie enters a room, you can feel the atmosphere get even more cheerful and buoyant; she lights up each room she enters.”

“Both Winnie and I were totally caught off guard by the surprise ‘paw-ty’, it was so kind of everyone at Little Bramingham Farm to spoil Winnie on her birthday. She definitely ‘raised the woof’ and celebrated with all her care home ‘fur-ends’,” concluded Martin.

UK Care Week: Empowering Care Professionals

UK Care Week is an event exclusively for care professionals, designed to empower and equip you with the skills to enhance the lives of those in care. This event provides a vital platform to explore industry-leading content, innovative solutions, and hands-on product demonstrations.

With 100+ CPD-accredited sessions, innovative products from 150+ top suppliers, and tailored guidance at the CQC Inspector Hub, you’ll find resources to meet the highest standards. Dive into interactive features like the Virtual Dementia Tour and expert-led training to elevate care.

WHAT’S ON THE AGENDA?

The event features an impressive lineup of sessions, workshops, and opportunities to engage with the latest developments in the care sector. Key highlights include:

THE CARING VIEW THEATRE

Hosted by the passionate team behind the Caring View Podcast, this theatre promises engaging discussions and insights into the latest care practices and strategies. Meet over 150 exhibitors showcasing solutions designed to stimulate business growth and help implement sustainable care models. Discover cutting-edge technologies and practical tools to elevate your care services.

Attend interactive seminars hosted by industry experts. These sessions tackle real-world challenges in care settings and offer actionable solutions to overcome them. Gain up to 12 CPD points across 2 days. CQC INSPECTOR HUB Book a 1-2-1 meeting with

able to answer any queries, as well as dealing with registration advice.

EVENTS

CO-LOCATED

Gain access to additional CPD sessions and resources through co-located events, including The Alzheimer’s & Dementia Show, Neuro Convention, and Naidex. These events create a collaborative environment that unites aspects of health, social care, rehabilitation, inclusion, and diversity.

EXCLUSIVE TRAINING OPPORTUNITIES

In partnership with Training2Care, co-located event The Alzheimer’s & Dementia Show offers unique experiential training sessions tailored to dementia care:

• Virtual Dementia Tour: £60 + VAT per session

• Dementia Interpreters Workshop: £45 + VAT per session

• DIET, Dining Immersive Experiential Training: £60 + VAT per session

• Autism Reality Experience: £60 + VAT per session

Spaces for these sessions are limited, so early booking is highly recommended. Uk Care Week visitors can book onto these sessions via the Alzheimer’s & Dementia Show website -

Perfect Storm of ENIC Rise and Increased Demand

Could Force Local Carer Organisations to Close

Local carer services are at serious risk of closure from a perfect storm of National Insurance increases, rising demand for support and reduced capacity, new figures from Carers Trust show.

The charity, which has a network of 130 local carer organisations across the UK, warns urgent action is needed to stop some of these services being lost forever, leaving unpaid carers without the vital support they need.

Local care organisations provide vital support, advice, breaks and grants for the UK’s six million unpaid carers.

The Chancellor’s decision to increase employer National Insurance contributions in October’s Budget has ramped up financial pressure on these organisations.

The change will cost them £3 million on top of a further estimated £4 million through changes to the National Living Wage.

And new figures show they are under serious pressure even before that increase comes in. The Carers Trust analysis shows the 130 local carer organisations in the charity’s Network saw a 4% rise in demand for support from carers in 2023/24.

The Carers Trust network now has 1,094,916 registered carers, up from 1,047,823 the previous year. However, capacity fell 3% in the same period as funding and staffing fell, with just under 366,000 carers directly supported (down from 378,617 the year before).

While the unmet demand for support from carers is clearly growing, the organisations have seen a 13% real terms reduction in the value of contracts from local authorities and statutory health organisations for

commissioned services since 2021/22.

With council budgets under pressure, these contracts are increasingly asking them to deliver more for less. This is squeezing resources earmarked for other services.

In response, many local carer organisations are being forced to reduce specialist services like dementia and learning support in order to keep their overall service running.

Nearly two-thirds (63%) of the local carer organisations said fundraising and sustainability is a major challenge, while 59% said demand for services was outstripping supply. The cost-of-living and problems recruiting staff were also raised as major concerns.

Carers Trust is calling on the Government to ensure funding is available to cover these additional costs, with local authority and NHS commissioners giving sufficient uplifts to contracts for carer services.

Carers Trust CEO, Kirsty McHugh said: “Local carer organisations are facing a perfect storm of National Insurance rises, increased operating costs and demands from commissioners to do more with less. If this continues, many of these vital services could be lost forever.”

“Our analysis shows the need for support is greater than ever and many unpaid carers tell us they’re at breaking point. Without the lifeline these services provide, they won’t be able to carry on.”

“That would spell disaster for an already creaking social care sector. Local and national governments need to take urgent action now, before it’s too late.”

Football Legends Drive ‘Power of Five’ Fundraiser

LIFE can change in an instant; a simple change of plans saw 21-year-old Ross Edwards play what would become his final football match.

In December 1980, the promising midfield starlet – once signed by Dundee United under Jim McLean – was playing for his local team PPD Amateurs at Caird Park in Dundee.

However, just hours after the final whistle, a change of plans meant Ross would be involved in a devastating car accident that would transform his life forever.

Whilst giving five of his teammates a lift home, the axel on Ross’ car snapped, careering his Morris 1100 into a lamppost.

Paramedics didn't expect Ross to survive the head-on impact but against all the odds he did, though he was left with permanent brain damage, severely impaired short-term memory and speech, requiring an electric wheelchair and full-time specialist care.

Ross, now 65, lives at Capability Scotland's Upper Springland facility in Perth, and despite being an avid Dundee fan, now holds a season ticket for St Johnstone FC, where his passion for football is burning brighter than ever.

Now, Ross’ story is inspiring a movement that is set to transform the lives of others. 'The Power of Five' campaign for Capability Scotland, which aims to raise £100k towards a new community centre in Perth.

Football greats Gordon Smith and Billy Davies are spearheading the campaign, after learning of Ross’ story and hope that others would be inspired by his resilience. Smith, who played for Kilmarnock, Rangers, Brighton, and Manchester City, said: “No one knows what lies ahead, Ross’ story shows how your life can change in an instance.

“I’ve had the pleasure of meeting Ross on a few occasions now, his passion for football is clear for all to see, however the reality is that he can recall a game I played in the 70’s, but not the match that was on yesterday.

“The Power of Five isn’t just about fundraising; it’s about rallying fans and members of the community to support something truly special – a place where individuals like Ross can live with dignity and joy.”

The Power of Five campaign seeks to raise funds to support Ross and 60 other residents and daytime service users who require a new facility to support their on-going needs. Davies, who enjoyed a distinguished career as a player with Rangers, St Mirren, Dunfermline, Leicester City, and Motherwell before managing clubs like Derby County, Motherwell, Preston North End and Nottingham Forest, added: “As someone who’s seen the transformative power of sport, I’m honoured to support this initiative.

“Ross’ dedication to football and to creating community is inspiring, and it’s up to all of us to ensure that his fight for a better future has a lasting impact. The Power of Five campaign is a chance to make a real difference, and I encourage everyone to get involved.”

On February 5, the campaign will launch with support from five football clubs – St. Mirren, Dundee, Dundee United, Brechin, and Jeanfield Swifts.

Plans are already underway to create the new Our Inclusive Community Project (OICP) facility – a fully accessible, state-of-the-art campus that will empower residents to lead enriched, independent lives.

To help fund the OICP’s vital community hub the Power of Five Campaign aims to raise £100,000.

The hub, which has an estimated cost of £8 million, will offer residents and day service users greater opportunities to connect with the local community. With over £4 million secured to date, the Power of Five aims to reduce the funding gap even further.

Ailsa Wallace, Head of Fundraising and Communications at Capability Scotland, said: “Ross is living proof that even when life changes in an instant, the human spirit can achieve incredible things.

“Our campaign asks communities across Scotland to rally together and make the dream of a world-class care facility for disabled individuals like Ross a reality.

“You can be part of something extraordinary, whether its donating as an individual or as a team. Every pound raised through the Power of Five campaign will help Ross and others like him move into a facility that provides not only cutting-edge care but the opportunity to thrive in a truly inclusive community.”

Notably, well-known Scottish brand Tunnock's has already committed their support through a generous donation, demonstrating the power of community solidarity to achieve the fundraising goal.

The Power of Five campaign offers a number of different ways to pledge support, from a one-off donation, to a pledge over one to three years by individuals or as a team of up to five, with those who donate receiving quarterly updates and medals for multi-year pledges.

Capability Scotland has a proud history of delivering exceptional care for over 75 years. The OICP at Bertha Park represents a rare, once-in-a-generation opportunity to set a new standard in inclusive care –one that could serve as a model for other communities across Scotland and beyond.

For more information on how to support the Power of Five campaign visit: www.capability.scot/support/power-of-five

allmanhall Deliver Savings And Improvements For A Growing

Taylor & Taylor, a group of family-owned residential care homes approached food procurement experts, allmanhall to achieve scalable cost savings and efficiencies to support their growth plans. They needed to ensure no detrimental impact to the excellent quality of their food offering and their residents’ dining pleasure.

Their desire was to achieve a 5% food cost saving and to ensure ongoing effective management of catering budgets and invoicing. Operationally, access to reports and insights were key, as was ease of ordering and management of stock and deliveries.

allmanhall undertook a like-for-like benchmark and identified achievable food cost savings of 11.4% - more than double the initial objective!

allmanhall delivered tech demos of the catering control platform for Taylor and Taylor, ensuring it met their needs and provided training for the team. As well as providing useful operational functionality like stock taking and standing orders, the catering control platform proposed would also give access to management reports and facilitate central billing and conversion of all supplier invoices in to 1 per month.

Samples and on-site supplier meetings were also arranged on behalf of the homes, to confirm that the quality was to the required standard.

allmanhall have also supported Taylor and Taylor with the launch of a community engagement event for one of their newest homes.

A few months into the contract, the actual results were found to be an 18% food cost saving! You can watch this short video on You Tube to find out more…

“From day 1, the care and attention provided by allmanhall has been exceptional. The team truly listen to us, to what our challenges are and are always willing to help in any way they can. Their approach is thorough and responsive, meaning we feel fully supported. Everyone we’ve met from allmanhall has been hands-on, down to earth, genuine and considerate.

I’ve been impressed by the savings we’ve already seen, the flexibility regarding suppliers and by the excellent quality. The consolidation of invoices into 1 per month is a huge win.

We have relationships and contact with people across the allmanhall team – all there to help and to advise or resolve depending on what we need. With challenges around labour shortages and food inflation, this is hugely valued. It frees up the team and gives us peace of mind.

I would wholeheartedly recommend allmanhall’s services to others in the care sector and I look forward to continuing to grow our offering and provide outstanding food for our residents, with allmanhall as our trusted partners.”

– Chris Rees, Group Executive Chef

allmanhall is an owner-managed, award-winning and trusted food procurement partner for care organisations across the UK. We help clients with a range of needs, including cost savings, administrative efficiencies, supplier management, dietetics and nutrition support, and sustainability goals. Get in touch to find out more:

Email: hello@allmanhall.co.uk

Telephone: 01225 745520

Website: allmanhall.co.uk

LinkedIn: @allmanhall

Boutique Care Homes Expands with Site Acquisition in Wokingham, Berkshire

Boutique Care Homes has announced the acquisition of a prime site in Wokingham, Berkshire, where it plans to develop a state-of-the-art 64-bed care home. This acquisition marks an exciting addition to the company’s growing portfolio as it continues to expand its footprint across the UK.

The new care home, which has already received outline planning consent, will feature Boutique Care Homes’ signature design, known for its understated elegance and homely atmosphere. Residents will enjoy peaceful countryside views, enhancing the tranquil environment the home will offer. A dedicated nature paddock will also be included in the design, promoting biodiversity and fostering a greater connection with nature.

This development represents the latest step in Boutique Care Homes’ strategic growth. The company currently operates three award-winning care homes across the South East of England and has two additional homes under development in Kent and West Sussex. Several

other acquired sites are also progressing through the design and planning stages.

Ameet Kotecha, Founder and Managing Director of Boutique Care Homes, shared his excitement: “This acquisition in Wokingham is a significant milestone in our expansion. As we continue to grow, our commitment to providing exceptional care in thoughtfully designed care homes remains central to everything we do. We are excited to bring our vision to Wokingham and offer the same high-quality care that is true to our ethos of being a warm and loving family where everyone feels at home.”

David Lobb, Land Director at Boutique Care Homes, who has been involved in the project from the outset, added: “We are thrilled to be moving forward with this exciting development. With several other sites under development, our focus remains on creating beautiful, sustainable care environments that enhance the well-being of our residents and contribute to local ecosystems.”

Danforth Care Residents And Staff Enjoy

Bird Watching For The Big RSPB Birdwatch

Residents in all 20 of the Danforth care homes took part in the RSPB’s “Big Garden Birdwatch”, the world’s largest garden wildlife survey. Residents were all provided with a fact sheet of local birds they could find in their area as well as binoculars to see them. The care home staff team also worked with the residents to stock up the bird feeders, enticing the birds even closer.

All Danforth care homes have serene and scenic gardens which the residents are immensely proud of. Over the course of the summer, they were busy tending to these gardens making them beautiful to participate in the Danforth in Bloom gardening competition.

Many of the residents were making feeders to hang in the garden during this process, and the RSPB Big Birdwatch was a great opportunity for all of the residents to use these homemade bird feeders to get a close up view of all the wildlife they attract.

To celebrate the RSPB Big Birdwatch weekend, some of the

care homes had feathery visitors in the form of owls. The residents had the opportunity to hold and pet the owls, as well as learn some facts about them during the day.

Kate Desmond, Danforth Care’s Managing Director says: “Staff and residents alike were very excited to be involved in the RSPB Big Birdwatch this year.

After all their hard work in the summer preparing the gardens for the Danforth in Bloom competition, all of the homes have such beautiful outdoor spaces, and this was another fantastic way to use them and interact with the nature around us.”

Care Home Manager at Danforth’s Coronation House Home

Teresa Burgess says: “The RSPB Big Bird Watch was a hit for all involved here at Coronation House, with residents and staff alike getting stuck in making seed balls for the feeders.

Many residents spent lots of time outside with their binoculars – the visit from Evie’s Owls was also an amazing day, with lots of smiles from residents as they got to hold the beautiful birds.”

The Alzheimer's & Dementia Show - Covering All Aspects of the Fight Against Alzheimer’s & Dementia

If you’re involved in caring for others – whether you’re a care provider, a health and social care professional seeking the latest products and services, a family carer in need of support, or simply someone passionate about care – the Alzheimer’s & Dementia Show is the event for you.

As the UK’s leading dementia event, it offers a unique opportunity to explore a wide range of care exhibitors, hear from expert speakers, and experience innovative training sessions. This event is more than just an exhibition; it’s a platform for learning, discovering solutions, and connecting with people who share a commitment to improving dementia care.

Taking place at the NEC in Birmingham on 19-20 March 2025, the Alzheimer’s and Dementia Show provides a vital space for families, carers and healthcare professionals to access resources and knowledge that can transform the lives of those affected by dementia.

WHAT’S ON THE AGENDA?

The show is packed with insightful sessions designed to address key aspects of dementia care. Discover the latest diagnostic tools and treatment options that are revolutionising early intervention and improving patient outcomes!

CAREGIVER SUPPORT AND EDUCATION

Access practical strategies and resources that empower caregivers to provide compassionate and effective care, ensuring the well-being of those they look after.

DEMENTIA-FRIENDLY ENVIRONMENTS

Learn about innovative designs and technologies that create safer, more comfortable living spaces for individuals living with dementia.

WHY ATTEND?

For those seeking specialised training, the show offers sessions delivered by Training2Care. These experiential programs provide actionable insights tailored to dementia care. Sessions include:

Virtual Dementia Tour: £60 + VAT per session

Dementia Interpreters Workshop: £45 + VAT per session

Dining Immersive Experiential Training (DIET): £60 + VAT per session

• Autism Reality Experience: £60 + VAT per session

Spaces are limited, so early booking is highly recommended. Book your space here - www.alzheimersshow.co.uk/training.

EXPERT-LED SESSIONS

Gain insights from top researchers, clinicians, and advocates. Key speakers include:

• Prof Fiona Ducotterd "Putting tools in the toolbox to treat dementia." Chief Scientific Officer, Alzheimer’s Research UK, UCL Drug Discovery Institute

• Hannah Gardner "Supporting children and young people living within families affected by dementia." Consultant Admiral Nurse for Children and Young People, Dementia UK

• Prof Nathan Davies "Supporting people living with dementia through to end of life" Professor of Ageing, Applied Health and Care Research, Co-lead Centre for Psychiatry and Mental Health, Queen Mary University of London

DEMENTIA CLINICS WITH ADMIRAL NURSES

1-TO-1

For personalized advice and support, visit Dementia UK’s Admiral Nurses. These 1-to-1 clinics provide tailored guidance to address your specific questions and concerns.

NETWORKING OPPORTUNITIES

Connect with a diverse community of caregivers, healthcare professionals, and innovators. Share experiences, exchange ideas, and build valuable relationships within the dementia care sector.

EXHIBITOR HIGHLIGHTS

Explore an extensive range of exhibitors showcasing products and services designed to enhance the quality of life for individuals living with dementia. From cutting-edge technologies to practical caregiving tools, find innovative solutions to meet your needs.

DON’T MISS OUT!

Running alongside UK Care Week, Naidex, and the Neuro Convention, the Alzheimer’s and Dementia Show unites interconnected aspects of health, social care, rehabilitation, inclusion, and diversity. This collaborative environment provides a comprehensive look at the broader care community. Find out more - www.alzheimersshow.co.uk

Over 80% Of Healthcare Cost In The Final Year Of Life Spent On Hospitals

New research from the Nuffield Trust and the Health Economics Unit, commissioned by end-of-life charity Marie Curie, finds that UK public expenditure for people in the last year of life across healthcare, social care and social security is in the region of £22 billion.

Over half (53%) of this public spending in the final year of life is spent on healthcare (£11.7bn) – or £18,020 per person who died.

Hospital care represents the largest share of healthcare spending, accounting for 81% of total healthcare spend (£9.6bn). More than half of this healthcare spend (56%) goes on emergency hospital care (£6.6 billion). Put another way, for every £5 of healthcare spend, £4 was spent in hospital, with £2.80 spent on emergency hospital care.

In contrast, public spending on primary and community healthcare makes up only 11% (£1.3bn) of health expenditure for people in the last year of life, with less than 4% (£414m) spent on hospice care.

The figures reveal that the UK public purse spends five times the amount supporting people in the final year of life as hospital inpatients than it does supporting them with primary, community health and hospice care.

In the most comprehensive analysis of public spending costs at the end of life for over a decade, the research draws on published data and statistics and stakeholder expertise to provide up to date estimates of public spending on healthcare, social care and social security across the UK. It looks at costs incurred for every one of the 652,000 adults who died in the UK 2022, overall and for each nation separately.

Marie Curie says there is a significant lack of access to end-of-life care in communities, leaving people dying alone, without the care they want at home and too often forced towards emergency services, such as ambulances and A&E, and admitted to hospital for their final moments.

Previous research from the charity’s Better End of Life Report revealed 53% of people who die visit A&E at least once in their final three months and today’s new public spending research reveals that an estimated £307m is spent on A&E visits in the last year of life.

Nuffield Trust Deputy Director of Research and report co-author Sarah Scobie said:

“High quality care at the end of life is an essential part of ensuring that people can die well, but policymakers are flying blind when it comes to understanding what costs are incurred in supporting those in their final year of life.

“It is staggering that there is no real overview of how much public money is spent on this vital care. Our report marks a crucial step in shedding light on how much money is spent and where; while revealing that poor and disparate data means we still don’t have the full picture.

“The UK government has pledged to move more care out of hospitals as part of its 10 Year Health Plan for the NHS in England. But with £4 in every £5 of health care spend for those in their last year of life going on hospital care, our findings show the government has a serious challenge ahead to make this a reality for those in need at the end of life.”

Executive Director of Research and Policy Marie Curie Dr Sam Royston says the research shows that we are disproportionately supporting people in hospitals at the end of life and reforming the sector must be a priority for all UK governments.

“The research underlines what we’ve known for a concerningly long time. Too many people are spending their last months of life in hospital, visiting A&E or forced to call out ambulances rather than receiving wellanticipated, coordinated and holistic care in the community. Most devastatingly, too many people are dying in places where they don’t want or need to be.

“There must be a clear long-term ambition for all UK governments to shift health expenditure on people at the end of life from hospital to community settings supported by appropriate targets. For example, a long term target to reduce hospital expenditure by 20% and a corresponding increase in expenditure on community-based health services over a 10-year period would double current expenditure on community services.

“In the short term, transformation funding should support the development and scaling of proven models that have proven impact on enabling the shift from hospital to community-based end of life care. Strong investment into innovative services is needed to ensure equitable, accessible care that is right for them and their loved ones.”

Marie Curie is calling for a ‘transformation fund’ to invest in innovative community-driven ways of caring for those at the end of their lives to help reduce hospital expenditure in line with targets and ultimately improve access to care and support for dying people.

Dr Sam Royston continues: “There is only one chance to get end of life care right, and alongside increased support for community services, we’re calling on the government to deliver a sustainable, long-term funding plan, that includes ways to future-proof the workforce, so that wherever you live, whatever your illness, you’ll be able to rely on good care right to the end.

“All UK governments must prioritise palliative care to ease the strain on the overburdened and underfunded NHS and create a system that works for everyone. We must see significant plans and allowances in both the NHS 10 Year Plan and the Comprehensive Spending Review. We cannot afford to wait—the time to fix end of life care is now.”

Aria Care Celebrates Successful Completion Of

Merger And Is Poised For

Following the acquisition of Future Care Group’s 18 homes in July 2024, Aria Care marked the completion of the merger with celebrations across the 18 new care homes for colleagues, residents and families.

The merger, which has taken almost seven months, embodies the ‘best of both worlds’ in uniting the two groups.

A widely held perception is that acquisition heralds ‘all change’ it was however ‘business as usual’ for several months whilst the Aria leadership team consulted with all stakeholders developing a deep understanding of how best to integrate. At the heart of this was continuity of the highest standards of care for residents as a priority, and meaningful consultation with colleagues across the business, ensuring that they felt a sense of belonging as part of the Aria vision for the future.

Caroline Roberts, CEO at Aria Care said, “I must thank everyone for their com-

A Year Of Further Growth

mitment and dedication during this time of transition and for their trust.

We have a team with a shared vision across our 68 communities and almost 4,000 colleagues, continuing to build on our strong foundations and delivering our core value of ‘care from the heart’. It’s been a considerable undertaking with so many of the team going above and beyond and I want to thank each, and every person involved.”

“In just over two years since the inception of Aria Care we have achieved significant milestones in colleague retention, resident experience and investment in the communities.”

“Aria has always had a clear vision to grow through acquisition and new builds and the addition of the Future Care Group has brought that vision to reality. We feel we are well placed for future growth during 2025. It’s an incredible start to the year.”

Care Tech Leader Sensio Announces Partnership with Lovett Care

Care tech leader Sensio are proud to announce a strategic long-term partnership agreement with Lovett Care for their sensor technology RoomMate and digital Nurse Call system to be rolled out across their estate.

Sensio is a leading provider of care technology through pioneering software and products, solving today's and tomorrow's care challenges for the benefit of residents, relatives, care teams and society.

The long-term partnership agreement encompasses a roll out of Sensio’s digital Nurse Call system and the multi-sensor RoomMate and digital supervision to Lovett Care’s portfolio of care homes in 2025. Since Lovett Care acquired New Care in October 2024, the technology will also feature in all New Care facilities too.

RoomMate is a privacy first multi-sensor that alerts care teams when a resident is at risk of a fall and helps ensure staff are available to prevent a fall before it happens. RoomMate also captures valuable activity datat that is fed directly through to care planning software to enrich care plans and drive better quality evidencebased decision making.

The digital Nurse Call system is a wireless, silent nurse call system that transforms care home environments by removing noisy call bells. Sensio Nurse Call sends alerts directly through to care teams handheld devices, enabling teams to triage support to those most in need. Both of these solutions are designed

specifically for those living with dementia where traditional forms of alerting are not always appropriate or workable.

Lisa Delaney, Country Manager Sensio UK, says: “We are very excited to be partnering with Lovett Care and this is an important step for Sensio in the UK. We have really enjoyed working with the team so far and have been impressed by their eagerness to embrace new technology. I look forward to growing our partnership further over the next few months and help Lovett Care to deliver the best care possible for their residents.”

Following a successful pilot which demonstrated a significant reduction in falls, highlighted positive outcomes for residents, and fostered a better working environment for care teams, Lovett Care has made the decision to roll out the technology across its homes.

Keith Crockett, CEO of Lovett Care, commented: “Both Lovett Care and New Care are already leading care home operators in technology advancements, so adopting Sensio’s RoomMate and digital Nurse Call system will further enhance and improve our residents’ experiences. The trial was a success, and RoomMate proved to be highly effective in reducing falls. We’re excited to partner with Sensio to integrate this technology into our homes, further enhancing the safety and support we provide to our residents.”

For further information on Sensio please visit www.sensio.io

To find out more about Lovett Care please visit www.lovettcare.co.uk

KITCHEN DESIGN AND EQUIPMENT

Commercial Kitchen and Laundry Solutions (CKLS)

Commercial Kitchen and Laundry Solutions (CKLS) are one of the UK's leading suppliers of commercial kitchen and laundry equipment.

Whether you are a small sized residential home or large scale nursing home group, CKLS has the expertise and equipment you need to keep your operations running smoothly.

At CKLS, we understand that the success of your business depends on the quality of the equipment you use. That's why we've made it our mission to provide businesses across the UK with the highest quality commercial laundry and kitchen equipment available. We work with only the best manufacturers in the industry to ensure that our customers get the most reliable and efficient equipment possible.

Our commitment to our customers doesn't end with the sale of our equipment. At CKLS, we know that maintenance and repairs are crucial to keeping your equipment functioning at its best. That's why we offer

a full range of maintenance and repair services to our customers, including emergency repair services available 24 hours a day, 7 days a week.

We believe that our success as a company is measured by the success of our customers. That's why we're constantly striving to provide better products and services to help our customers achieve their goals. We're proud to say that our commitment to excellence has earned us a reputation as the go-to provider of commercial laundry and kitchen equipment in the UK.

So, if you're looking for reliable, high-quality commercial laundry and kitchen equipment, look no further than CKLS. With our extensive range of products and services, we're confident that we can help you find the right equipment to meet your needs and keep your business running smoothly for years to come.

Visit our website www.ckls.co.uk contact by phone on 01200 411914 or email at sales@ckls.co.uk.

Temporary Catering Facilities from MK

Mobile Kitchens Ltd specialises in the hire or sale of temporary catering facilities and foodservice equipment.

Ideal for events or to provide temporary catering facilities during your kitchen refurbishment, our versatile units and equipment offer an efficient and economic solution to the caterers’ needs.

Production Kitchens, Preparation Kitchens, Warewashing Units, Dry Store Units, Cold Rooms and Restaurant Units are available as individual units in their own right or they can be linked together on site to form a complete complex.

Alternatively, we can offer modular, open-plan facilities, usually for larger, longer-term hires.

We offer a free design service, and project management from concept through to delivery and installation on site, plus full technical support throughout the hire period.

The standard specification of our smallest Production Kitchen unit includes a six burner oven range, salamander grill, twin basket fryer, upright fridge, hot cupboard, single bowl sink unit with integral hand wash basin, plus ample power points to plug in Microwaves, Food Processors, Toasters etc. Internal equipment can be interchanged and clients can effectively specify their preferred layout.

We have many tried and tested design layouts and would be pleased to put forward our recommendations for your project. So if you’re planning a refurbishment or need to cater for an event then why not give us a call and we’ll be happy to provide advice and put forward a competitive proposal. For further information or to arrange a site visit, email: sales@mk-hire.co.uk or call us on 0345 812 0800, or visit our website: www.mk-hire.co.uk

Forbes Advises Upon Ensuring CQC Requirements for Infection Control LAUNDRY SOLUTIONS

Infection control is critical in care homes, where laundry processes play a vital role in hygiene management. Care homes face increased pressure and scrutiny with changes to the Care Quality Commission inspection framework, and it is absolutely fundamental that care homes know how to safely ensure efficient infection control across all areas. CQC inspections place heavy emphasis on evidence-based infection control practices, including rigorous checks on laundry processes. Compliance with these standards is essential to safeguard residents, maintain trust, and achieve strong CQC ratings.

There are various way to ensure the right levels of hygiene control; you should employ thermal and/ or chemical disinfection. Ozone is one of the disinfection options that can be successful, but it is essential to adhere to HSE recommendations, take appropriate safety precautions, and use control measures as outlined by COSHH as use of this powerful oxidant does carry potential health risks. Forbes Professional offers care homes alternatives to Ozone systems, that still meet the most exacting hygiene requirements. Their

Miele commercial laundry machines enable sluice, thermal and chemical disinfection, to meet all the industry requirements of WRAS and CQC. When paired with Forbes’ advanced chemical detergents, which kill pathogens even at low temperatures, these commercial machines deliver a complete laundry solution for optimal infection control. Forbes understands that care homes require tailored solutions. Their industry specialists work closely with operators to recommend the right commercial machines to meet their specific needs. Beyond installation, they offer award-winning service support to ensure ongoing compliance and operational efficiency.

For any care home, laundry is a key part of infection control. It is imperative that appropriate commercial laundry equipment is used within a care setting, and that there is a reliable partnership in place for service and maintenance. By choosing Miele’s technology and Forbes Professional’s expert support, care homes can safely and effectively meet stringent hygiene standards.

See the advert on the facing page for further information on Forbes.

Machines for Care Homes

MAG Laundry Equipment is a multi-award-winning supplier of commercial washing machines & tumble dryers that supports over 10,000 care homes across the UK. Clean laundry and bedding is critical for care homes, hospices, nursing homes, hospitals and other healthcare organisations. With a nationwide fleet of accredited engineers MAG Laundry Equipment has successfully assisted over ten thousand care homes with their products, services, information and support.

MAG’s product range includes commercial washing machines, tumble dryers, ironers, presses and detergents. For 100 years, since 1922, MAG’s products have been developed and improved to become some of the most reliable, energy-efficient and

the machines, and giving them a check-over, to see which parts, if any, can be carried over the refurbishment. Lavamac will only carry over the highest-quality parts from the machine from pre to post refurbishment. The machine then undergoes an extensive refurbishment, with almost all the parts being replaced, with the refurbished machines being given specialist parts based on the model type.

not only contributing to a greener way of

but also saving our customers money!

We have recently set up a specialist facility in St. Neots, near Cambridge, in which we are going ahead with this specialist refurbishment programme. This programme involves purchasing existing machines, and replacing the parts on them, so that they are as good as new, whilst retaining the look and feel that existed before, but with a massively increased lifespan, and a warranty on the machines that’s as good as a warranty on a new machine to go with the refurbishment too. Our refurbishment programme in our specialist facility includes stripping down

We recently have been awarded a bronze award in sustainability by the groundworks trust, affirming our commitment to the sustainability industry – however, as much of a compliment as it is, it does not mean that the hard work stops there! The next step on our journey is to hopefully be awarded the prestigious silver sustainability award! For this, we need to ensure that our carbon emissions are being cut down from our vans, continue our sustainability and refurbishment programme and to keep making green decisions within the company! 0151 317 3127 info@laundrytec.com www.lavamac.eu

Fall Savers - Affordable Fall Monitoring Solutions

FALL SAVERS ® WIRELESS MONITOR

Eliminate all cables with our new generation falls management solutions!

Upgrade your falls programme with the latest technology from Fall Savers®. The

Fall

eliminates the

between the monitor and sensor pad. This results in less work for nursing staff, improved safety for patients and reduced wear and tear on sensor pads. Wireless advantages include the ability to use one monitor with two sensor pads simultaneously and support for many new wireless devices.

BENEFITS INCLUDE:

Safer for patients; less work for staff Bed and chair pads available One monitor works with two sensor pads Integrates with most nurse call systems A variety of options, including: Call button Pager

Stay Safe with Smart Wireless Nurse Call

In the post pandemic world, we have all seen the effects of supply chain problems with the invasion of Ukraine and other alarming global factors, ever increasing costs of living and other more local issues which have driven up the rate of inflation over the last few years. The impact of this meant that most manufacturers of electronic products had to increase their prices as costs spiralled. This, of course, has impacted the end user. The most dramatic impact has been on the Care Industry. An industry that has lacked the support it desperately needs in these trying times.

Courtney Thorne, at the same time, took a strategic decision to take a close look at our core products, right down to component level, the objective being to make us less vulnerable to future global supply chain issues, and to reduce the cost of each product with the amin of ensuring that we deliver the same high quality product at a cost protected price. We had to ensure that this would happen without jeopardising the superb lev-

els of support we provide to our valued customer base.

This ground up review involved all departments from Research and Development right through to the Field Service team (and everything in-between). This in-depth collaboration took time as we had to ensure that each and every element was refined, perfected and tested to our (and our customers) rigorous requirements.

Whilst many organisations have limited-time or end of product line offers, we are very pleased to announce a price reduction on our core Connect and Connect Health Nurse Call system ranges. With flexible terms, full integration with Care Apps, celebrated service delivery and the most reliable and robust solution now at a new lower price, there has never been a better time to talk to us about a new nurse call system.

For more information email us at: info@c-t.co.uk or see the advert on this page.

Blaucomm Ltd - Telecommunications & Networks

Blaucomm’s Nurse Call Messaging Service (NMS) is the market leading solution to remove the dependency on noisy nurse call panels and pagers, through its intelligent software, which delivers the alerts straight to the care staff who need them. Care homes are rapidly introducing smartphones for digital care planning and eMarnow, the same devices can be used to receive the nurse call alerts they need for the residents under their care.

Furthermore, Blaucomm NMS is deeply linked into Person Centred Software MCM, so call bell data is linked straight to care plans. This unlocks a huge benefit to care homes to enhance the staff performance with how they accept and respond to residents, which ultimately promotes better response times and visibility for management to audit their performance.

The best part is that Blaucomm NMS links into your existing nurse call system - we work with all major

brands such as Aidcall, ARM, Courtney Thorne, C-TEC, ENS, Intercall, Medicare, SAS and TeleAlarm.

Care operators are constantly recognising Blaucomm NMS for its reliability and dependability to their care operations, which is why we’ve been chosen time and time again over other solutions.

Head of IT Trudi Harrow at WCS Care had this to say about Blaucomm NMS:

“We find Blaucomm is a genuinely fantastic company with a reliable product.

"We would highly recommend this to anybody who wants to replace expensive pagers and silence those annoyingly loud nurse call screens!”

To find out more about Blaucomm NMS, visit

www.blaucomm.co.uk/healthcare

See the advert page 5 for more details.

Crash Mats Designed to Reduce Injuries from Bed Falls

Medpage Limited has collaborated with a leading UK manufacturer of crash mats to deliver a cost-effective tool for falls management strategies. The inclusion of the new TumbleCare full-length pressure mat sensor ensures that should a patient tumble out of bed, an alarm signal is generated to alert care staff to the incident, resulting in a recordable improvement to patient safety and service.

Crash mats act as a protective barrier, absorbing the impact of a fall and reducing the risk of serious injuries when a person tumbles out of bed. Beneficial for individuals who are at high risk of falling, such as older adults, patients recovering from surgery, or those with neurological conditions such as epilepsy.

Falls can pose significant risks, especially in healthcare settings and senior care facilities. Every year, thousands of people suffer injuries due to falls from beds and other furniture. To prevent these accidents and ensure the safety of patients and residents, it is essential to implement effective falls and safety management strategies.

Further details can be obtained by telephoning 01536 264 869 or emailing sales@easylinkuk.co.uk

See the advert on page 2 for details.

NURSE CALL AND FALLS MONITORING

Reimagining Care in the Digital Age: How Technology Supports a Human-Centric Approach

The care sector faces unprecedented challenges. A growing elderly population with increasingly complex needs, coupled with a shortage of qualified staff, puts immense pressure on care homes. But amidst these difficulties, technology offers a beacon of hope. We at 9Solutions, want to be at the forefront of tackling these issues, providing innovative solutions designed to empower caregivers and enhance the quality of life for residents.

Our location-based solution, with customizable safety zones and realtime alerts, allows for proactive intervention, ensuring resident safety while preserving their independence. Picture a fall occurring in a quiet corner. Instant notifications, pinpointing the exact location, enable staff to respond swiftly, minimizing potential harm.

Efficiency is key in today's demanding care environment. Care home staff are bombarded with alarms, leading to "alarm fatigue" and delayed responses. Our system personalizes alerts, directing them to the right caregiver, reducing workload and improving efficiency. One app manages calls, tracking, and tasks, allowing staff to focus on providing care.

Remote communication tools allow staff to check on residents virtually, reducing unnecessary physical rounds and minimizing disruptions. This frees up valuable time for personalized care and meaningful interactions – the heart of quality caregiving.

We understand that technology should be a support, not a burden. That's why our user-friendly system, developed with care professionals, combines diverse functionalities into a single intuitive platform. This min-

imizes the learning curve, allowing staff to focus on providing exceptional care. Crucially, it also integrates with Care Management softwares, ensuring smooth workflows and easy adoption.

BENEFITS OF 9SOLUTIONS TECHNOLOGY

Reduced workload: Automation and intelligent systems streamline tasks, easing the physical and emotional burden on caregivers.

Enhanced safety: Proactive alerts and location tracking ensure resident wellbeing and peace of mind for families.

Improved efficiency: Optimized workflows and personalized task management empower staff to deliver timely and effective care.

Increased resident satisfaction: Technology fosters independence while ensuring prompt assistance when needed.

THE FUTURE OF CARE

The future of care is not about replacing human touch with technology, but about using technology to create space for more of it. It's about empowering caregivers, promoting resident well-being, and reimagining care in a way that prioritizes human connection.

Read more or contact us at www.9solutions.com or sales@9solutions.com

Frequency Precision - Sensors and Pressure Mats to Monitor Those in Care

Technology has made people more connected with the world around them and the revolution in assistive care devices has made it possible for the elderly to spend their last years in a comfortable and familiar environment. These devices have also made it easier for home carers to provide quality care for their loved ones while managing their own lives. They allow you to care for your elderly whether they are travelling in the city for errands, staying alone at home, or staying in the same home as you. They are also helping nursing homes provide better care for them with discrete monitoring and quick responses to emergencies.

If you’re looking for these kinds of assistive care devices for your loved ones or nursing home, Frequency Precision produce some of the best systems available to help you with elderly care and mobility monitoring, ranging from bed, chair and floor sensor mats through fall monitoring and GPS tracking to fully integrated nurse call plug or wireless systems.

Phone: 01837 810590

Email: contact@frequencyprecision.com

Website: www.frequencyprecision.com

PRODUCTS AND SERVICES

Activities to Share

Since our founding in 2010, Activities to Share has been dedicated to enhancing the lives of those in care by providing thoughtfully designed activity products. Our mission is to support activity coordinators in delivering uplifting, engaging experiences that foster connection, joy, and well-being.

We achieve this by listening closely to your feedback and evolving with your needs. Whether over the phone, via email, WhatsApp, or Live Chat on our website, our team is always ready to offer advice and help you find just the right products to bring your ideas to life.

While we embrace the convenience of technology to expand our resources and share knowledge, we remain firm believers in the irreplaceable power of sensory

Angloplas Dispensers Help Reduce the Risk of Cross Infection

Angloplas are a UK manufacturer who specialise in producing dispensers for the health and hygiene industry. Although these are designed to keep the workplace tidy and uncluttered they are, more importantly, built knowing the control of healthcare-associated infections (HCAIs) are a priority for healthcare providers, and who are employing a combination of infection prevention and control strategies, including hand hygiene, cleaning, training and the adoption of new technologies, to tackle the problem. As a result, a wide range of infection control products and technologies are emerging on the market, including antimicrobial technology. Angloplas’ range of dispensers are produced in the world’s first proven Antimicrobial PVC with silver

ion technology and which is exclusive to Angloplas. This helps reduce the risk of cross infection by stopping the growth of bacteria and mould and works continuously for the lifetime of the product, reducing levels of bacteria such as MRSA, E Coli, Legionella, Salmonella and mould by up to 99.99%.

For non-clinical environments Angloplas has recently launched its new Budget Range of products which are made to the same exacting standards as the antimicrobial protected ones but with lower price tags.

You can order Angloplas products directly from its website at www.angloplas.co.uk See page 6 for details.

MOWOOT II for Constipation Free Life

MOWOOT II – proven solution to chronic constipation without medication

Developed by a team of doctors and other healthcare professionals, MOWOOT II performs gentle abdominal massage to speed up intestinal passage in people experiencing chronic constipation.

Clinically proven, safe and effective, relaxing and sideeffects free, MOWOOT II Abdominal Massage Therapy System combats constipation and provides soothing relief to affected people.

Easy to use and comfortable, the MOWOOT II treats and manages constipation in people with spinal cord injuries, multiple sclerosis sufferers, Parkinson’s Disease patients and people with constipation related to prescription medication. MOWOOT II also helps to relieve idiopathic constipation experienced by menopausal and post-menopausal women

Consort Claudgen’s innovation in the electric heating industry takes another leap forward by introducing Wi-Fi-enabled heaters to their low surface temperature (LST) range. These cutting-edge heaters offer unparalleled convenience and efficiency. The heaters connect directly to Wi-Fi, enabling users to control heating through the digital control panel on the heater or via the Consort Connect app. With a comprehensive 7-day timer, which allows 24 individual heating periods per day, and features such as a lock function, open window detection, and custom automation, users can tailor their heating needs to their preferences. Adding to the ease of use, users can view the

and older and elderly people.

In clinical studies

MOWOOT II increased evacuation frequency, softened stools, improved regularity, reduced gasses, relieved bloating and eased off abdominal discomfort.

10 to 20 minutes daily of relaxing abdominal massage with MOWOOT II rapidly reduces symptoms of constipation. Evident results are experienced only a few days after the first treatment. Regular abdominal massage with MOOWOOT II ensures lasting health benefits and better quality of life.

MOWOOT II – effective solution to chronic constipation for better quality of life!

Supplied by Win Health Medical Ltd - 01835 864866 - www.win-health.com

See page 3 of this issue for other Win Health products.

energy consumption statistics of all connected heaters, providing insights into usage patterns and potential savings. The LST heaters with Wi-Fi and occupancy sensors have a self-learning control ability. They utilise inbuilt occupancy sensors to detect and learn a user’s weekly presence in a room, creating an intuitive heating schedule. When the space is unoccupied, the heater conserves energy by switching to a setback temperature or frost protection mode. BIM (Building Information Modelling) objects for the heaters are available for download from Consort’s website. 01646 692172 | sales@consortepl.com | www.consortepl.com See the advert on page 6.

engagement. That’s why we continue to make our Reminiscence Kits and Sensory Bags with real, tactile items that stimulate the senses. Some experiences—like popping bubbles for the splash, breathing in a familiar scent, or piecing together a puzzle with others—simply can’t be replicated on a screen. These sensory moments are invaluable in encouraging storytelling, sparking memories, and fostering conversation.

Our values remain rooted in this commitment to meaningful connection. We’re here to partner with you—the professionals on the front lines of care—to create a sense of structure, well-being, and fun for those who need it most.

Are you longing for your activity diary to be full? Look no further www.activitiestoshare.co.uk are here for you! See the advert on page 7 or: customers@activitiestoshare.co.uk

0117 966 6761

07900 6751 50

C&S Seating Ltd

C&S Seating Ltd have provided postural control equipment to residential homes, hospices, medical equipment services and NHS trust hospitals nationwide since 1991.

With 9 different sizes of TRolls and Log Rolls, in a removable and machine washable Waterproof Titex or Soft Knit material. These rolls are used to control posture and position of the body in either supine or side lying. Our Knee & Leg support wedges

“Jolly

Journey” from Little Islands

The new “Jolly Journey” from Little Islands is designed to simulate an old-fashioned travel carriage, featuring real wood panelled wall, brass luggage racks, ornate wall lights and table lamp, opposite-facing seating for four, including cushions, ‘First Class’ antimacassars and period memorabilia.

The Jolly Journey creates a familiar and stimulating environment for ‘passengers’ to return to their fondest memories, sparking conversations of time gone by. Reminisce about travel and holidays with loved ones

869802 or see the advert on page 5.

Maintenance Free Makes for Cost Effective Wall and Door Protection

TECHNOLOGY AND SOFTWARE

Pass by everyLIFE

PASS supports over 1,000 care providers every day, giving them access to market leading care management tools hand in hand with unlimited 24/7/365 support from our dedicated and friendly PASS team.

Assured by NHS Transformation Directorate, PASS provides a secure platform that allows you to plan, record and evidence the care you deliver. The only assured solution built specifically for the home care sector, it provides comprehensive real-time functionality and allows you to share progress against outcomes with customisable, exportable reports.

CARE PLANNING AND ROSTERING FROM A SINGLE PLATFORM

To meet the wider needs of the PASS community All-in-one PASS has recently been launched , bringing advanced rostering functionality to our established digital care planning platform. As a result advanced staff scheduling, payroll and invoicing functionality is now seamlessly linked with care planning and reporting, reducing the technical complexity, risk and overhead associated with integrating two separate systems.

As a result, PASS now provides an all-in-one suite of digital care management tools, available from a single platform, designed to:

Save you time

Increase the efficiency of your teams

Improve the quality of care

Deliver better outcomes

INTEGRATED HEALTH AND SOCIAL CARE

Our commitment to the continual evolution of PASS is further illustrated by the addition of GP Connect. The first product of its type to offer this feature, PASS is still one of only a handful of digital care management solutions to have completed this NHS Digital integration, and is the only one offering it to the home care market. PASS GP Connect provides authorised social care staff with realtime access to their client’s GP records. It makes medical information available when and where it is needed, leading to improvements in both care safety and outcomes:

Visibility of allergies, vaccinations and medications, especially useful for clients unable to reliably share their personal information

Using medical information to inform care planning

Ensuring that the right medication is delivered to the right person in the timeliest manner. In one case, this allowed the administration of antibiotics on a Friday evening, aiding the service user’s swift recovery from infection

Available to all PASS users at no additional cost, PASS GP Connect is significantly more efficient than waiting for a GP response. It’s also a positive step forward on the path to the DHSC’s goal for widespread digitally enabled care and is in full alignment with their ambition for joined up care for everyone.

Get in touch: www.everylifetechnologies.com hello@everylifetechnologies.com

Mainteno Facilities Management Software

Envivo Group is at the forefront of care and support sector, driving innovation that enables people to live lives full of choices and opportunities. They have 202 locations that are now using Mainteno Facilities Management software.

“Our experience with Mainteno at TLC/Envivo Group has been really positive already. Since its rollout it has shown real and measurable benefits and has had a marked impact on the workload and assurance of our operations team.

"We can now raise issues whether large or minor, almost the instant they are spotted. We can denote the priority with which they need to be tackled and track the progress of works to rectify them. It has reduced almost completely the need to be directly contacting people to resolve issues. It has been obvious that the streamlined approach that it provides helps in prioritising works for maintenance teams and contractors, gives them plenty of detailed information

as to the exact issue and has given us an evidence base to show that issues are resolved in a consistent and effective timeframe.

"The details that are available once a job is logged are invaluable. We can evidence to regulators etc that there are plans to rectify any outstanding works that they may pick up. I've been very impressed with the details that are passed back to me through the platform as works are ongoing and also when they are completed. It's proved to be a valuable reference to ensure that we are not doubling up requests, working through tasks in a logical way and also to confirm the completion of works remotely.

"For a site of our size and complexity especially, a toolkit with this level of effectivity and scope has been an incredible help.”

Group Facilities Manager sales@redro.uk www.mainteno.com

TECHNOLOGY AND SOFTWARE

Digital Transformation in Social Care: Enhancing Services for a Sustainable Future

The social care sector is evolving at an unprecedented pace, driven by increasing demand, tightened budgets, and the need to deliver exceptional care outcomes. At the heart of this shift lies digital transformation—a holistic approach to overhauling care operations, processes, and culture through the integration of modern technologies.

Far from simply replacing manual tasks, digital transformation reimagines how organisations operate. Tools like Digital Social Care Records (DSCRs) represent just the beginning. By adopting interoperable systems and cloud-based solutions, care providers can achieve seamless coordination across departments, optimise resource allocation, and ensure high-quality care. Processes such as care planning, rostering, compliance reporting, and data management become more efficient, freeing up teams to focus on providing person-centred care.

Digital solutions also offer significant benefits. Faster service delivery reduced administrative burdens, and more informed decision-making results in better care experiences for service users and care providers alike. For instance, interoperability enables real-time data sharing across platforms, reducing errors while providing a unified view of the organisation’s operations. This empowers leadership to make critical decisions backed by accurate, holistic insights. Additionally, tools like single sign-on (SSO) and multi-factor authentication bolster security, ensuring confidential data remains protected while reducing day-to-day inefficiencies for users.

For social care providers, the move toward digitalisation represents an investment in long-term sustainability. Enhanced efficiency helps reduce operational costs, allowing resources to be reinvested in vital areas such as workforce development or service user engagement. Standardised digital frameworks also simplify the complexities of acquiring new services or locations, ensuring continuity of care during periods of growth. Choosing a digital partner who understands the complexities of care is essential to navigating this transformation successfully and tailoring solutions to the unique needs of the sector.

However, the path to digital transformation requires a clear roadmap. Providers must assess their needs, define a vision, and secure stakeholder buy-in. Selecting the right software and delivering effective training is equally critical to ensuring a smooth transition. Continuous monitoring and adjustment allow providers to refine their approach, fostering a culture of improvement and resilience.

By adopting integrated intuitive software solutions, social care providers can not only stay ahead of industry challenges but also lead the way in delivering exceptional, sustainable services. Digital transformation may not solve every challenge, but its potential to enhance care quality, operational efficiency, and financial health is undeniable.

Visit OneAdvanced at stand H24 at UK Care Week to learn how we can support your journey or download our guide to digital transformation with the QR code.

SFIncS r/3 - A Fee Income System Especially for Residential and Nursing Care Homes

SFIncS r/3 - A Fee Income System especially for Residential and Nursing Care Homes

Designed to deliver simplicity and ease of use coupled with speed, flexibility and accuracy, SFIncS r/3 (Simple Fee Income System release 3) has a proven track record of over 12 years in use.

Originally developed and prototyped as an MS Access database, since 2017 SFIncS r/3 has lived entirely on the cloud, so is available 24/7 from anywhere in the world.

As a completely bespoke package, born of necessity and collaboration between seasoned software consultants with ties to the care industry, SFIncS r/3 offers innovations and capabilities not found in any other system.

Separation of sponsor and service user responsibilities permits unlimited sponsor/service user relationships, and as any number of charge codes may be defined, this allows complete flexibility of service user/sponsor /charge code definition.

Its unique continuous billing function is the most efficient means possible of defining recurring charges (an entry is only required when a change occurs) and both an ad hoc charge function and a

cashbox module are available for incidental expenses (either or both can be used).

Use of the balance forward accounting principle (which makes unnecessary invoice matching a thing of the past - though invoicing is included) plus super quick receipts entry using just ‘six clicks’ makes SFIncS r/3 almost effortless to use.

Paula, who owns and operates Monkstone House Residential Home in Porthcawl testifies to it’s incredible prowess: “With 41 partly private and partly sponsored service users, some of whom are multiply funded, it takes me only 30 to 40 minutes per week to keep both my accounts and fee income up to date! More importantly, I never need to worry about underpaid or overpaid fees - everything is always spot on. And the invoices and statements produced let me present the polished and professional image I need.”

SFIncS r/3 integrates easily with any accounting package, can be used by any type of care home and by single or multiple home operators alike.

For more information email benjones@intracare.co

Better by Design: A Fee Income System especially for Residential and Nursing Care Homes

We've analysed every aspect of fee income processing to the nth degree and developed a bespoke solution that delivers simplicity and ease of use coupled with speed, flexibility and accuracy – all in one outstanding application package.

SFIncS r/3 is the ultimate fee income management and control system.

• Unlimited sponsor and charge code assignments allow complete flexibility of service user billing profiles.

• Perfect for all types of care homes - Nursing, Residential, Mixed, Specialist.

• Unique continuous billing functionality provides the most efficient charge definition possible. Only charge start points need to be maintained and all sponsor charges for each service user (including historic) are shown on just one screen.

• Completely flexible invoicing. Invoice any sponsor at any time for any charges for any service user for any period of time.

• Super fast receipt entry including ‘Six clicks’ copy functionality.

• Balance forward accounting means you can forget laborious invoice matching.

• Ad hoc charges functionality.

• Cashbox module included.

• Works for multiple or single home operators.

• Integrates with any accounting system.

• Plus all the reports, views and graphs you’ll ever need.

• In use for over 12 years.

• Free training and help with system set up.

• Historic data loading option available (charges may apply).

• 30 day free trial.

For a demo, free trial or for further information please email benjones@intracare.co or visit https://intracare.co/

RECRUITMENT AND TRAINING

Why 2025 Must Be a Year for Care

By Dr Angela Brown, Founder and Chief Executive Officer of Training

several quick and easy changes which the government

could swiftly implement to significantly improve the sector in the shortterm.

A start would be to focus recruitment on the individual progression plan of the care worker. Afterall, surely a sector which traditionally has poor pay and responds to ever changing societal needs, deserves some control over what are perceived are important skills.

The sector still relies on recruitment via word of mouth and offers low pay and low recognition of the skills required in adult care as an incentive. While the workforce needs to respond to the needs of employers, we have a duty to understand the needs of the carer by providing progression of their own career pathway.

The early years sector faced a similar challenge with public perception. Since no one needs a qualification to have a child, it was perceived by many – and even some in government – that the skills required to work in the sector simply came natural.

Although the early years sector has not yet chased all of its demons, public perception of the skills required undertook a change andlargely helped by the excellent Sure Start system - parents began to understand the value of having a skilled workforce to look after our children. It seems an alien concept to us now, but it is very much where we’re at with care, and it doesn’t need to be that way.

In care today, we’re constantly seeing headlines of endemic staff shortages and staff burnout, but this could be significantly improved if the expectations of the sector are proactive rather than responsive.

This is what the Commission may conclude, but in the short-term, we need to invest in the current army of the workforce whose goodwill and compassion is relied upon to respond out of decency rather than an identified societal need.

Demands on the NHS can also only be supported by an adult care sector which is respected for the skills they possess.

For 2025 to herald in some immediate change, let’s utilise Government skills funding and Department of Social Care workforce development programmes to really drive the sector forward.

Let’s find out what the people receiving care really want from their care plan and let them have a say in what the devolved authorities are spending on.

Let’s be ambitious and listen to the sector, use its expertise and plan for a service which not only works well in conjunction with the NHS, but one which is respected and rewarded.

Let’s make 2025 the year we start seeing real change in the care sector.

Empowering Care Staff and Residents Through Aligned Training

In the ever-evolving landscape of adult social care, it is essential to ensure that training initiatives not only equip care professionals with the necessary knowledge and skills but also nurture an environment where they feel confident and supported to deliver their best.

As a Registered General Nurse with over two decades of experience in the care industry, I have seen first-hand how thoughtfully designed training programmes can bring about meaningful changes that resonate with both staff and residents. These programmes, when aligned with the real-world needs of care professionals, have the power to transform not only the quality of care but also the overall morale and satisfaction within the care setting.

One of the key features of impactful training is its accessibility, relevance, and applicability to the challenges faced by care staff on a daily basis. From comprehensive first aid instruction to specialised courses on dementia care, well-designed training modules can provide care professionals with the tools and techniques required to respond effectively to a variety of situations. By prioritising the development of our staff's clinical proficiency, we enable them to deliver high-quality, person-centred care that focuses on the well-being and dignity of residents.

However, building confidence and capability goes beyond technical skills alone. It is equally vital to focus on the interpersonal skills that underpin meaningful relationships with residents and contribute to their overall happiness and fulfilment. Training programmes that emphasise relational care, for instance, can help care staff appreciate the importance of creating an atmosphere of trust and understanding. By

encouraging staff to focus on these human aspects of care, we cultivate a setting that radiates warmth and kindness, ensuring that residents feel valued and respected.

Moreover, to ensure that staff can consistently provide the best possible care, our training must remain adaptable and responsive to emerging trends and best practices in the sector. By implementing regular refresher courses, we reinforce foundational knowledge, address any skill gaps, and ensure that care professionals are up to date with the latest advancements. Similarly, ongoing supervision and performance evaluations play a vital role in identifying opportunities for professional growth, creating a framework of accountability and continuous development. This commitment to lifelong learning not only enhances the quality of care but also reinforces a sense of purpose and pride among staff.

The ripple effect of robust training programmes extends far beyond individual care professionals. When staff feel confident, valued, and well-equipped, they are better positioned to deliver exceptional care that is tailored to the unique needs and preferences of each resident. This, in turn, results in improved well-being for residents, greater peace of mind for their families, and stronger outcomes for the care community as a whole.

At the core of our training philosophy lies the understanding that empowered staff lead to empowered residents. When care professionals are equipped with the knowledge, skills, and assurance to excel in their roles, they are better able to encourage residents to maintain their independence, involve them in decision-making, and take the time to truly listen to their stories and concerns.

In conclusion, aligning training with the practical needs of both staff and residents goes far beyond fulfilling regulatory requirements—it is the foundation for fostering confidence, compassion, and excellence in adult social care. As we look ahead to the challenges and opportunities of the future, let us remain steadfast in our commitment to investing in our staff, enabling them to make a lasting difference in the lives of those they care for.

By Elena Martin, Director

of

Operations

and Commissioning, Langdale Care Homes Group (www.langdalecarehomes.co.uk)

Data Security and Protection Leads: As Critical As a Health and Safety Lead

By Daniel O’Shaughnessy,

You wouldn’t run a care home without a health and safety lead, and the same should apply to data security and protection leads. Losing access to critical data, even briefly, can be devastating for residents’ welfare and your business’s viability. If care plans and medication records are unavailable due to a cyber incident or software issue, residents’ wellbeing is at risk.

Finance system failures can disrupt payroll, invoicing, and payments.

While data protection is everyone’s responsibility, having a named individual to lead on data security and protection is essential. This role provides senior leadership and ensures good practices are followed across the organisation. At Digital Care Hub, we use the term data security and protection lead to describe this role.

The lead should champion data security policies and set an example. While daily tasks can be delegated, the lead ensures standards are met. This role doesn’t have to fall to the Registered Manager but should be assigned to someone senior enough to oversee responsibilities effectively. In larger organisations, aspects of the role can be shared – for instance, one person might manage risks while another handles information governance.

It’s vital that leads have the right knowledge and skills. To address training gaps, Digital Care Hub’s Better Security, Better Care programme has launched a free, open-access elearning course tailored for data security and protection leads. This complements an existing course for all staff, which we recommend completing first.

The course, launched in January 2025, supports continuing professional development (CPD) and meets the training requirements of the Data Security and Protection Toolkit (DSPT). It is the only free resource designed specifically for this role in adult social care.

The training reflects real-world scenarios across care homes, supported living, home care, and community services, covering all client groups. The course includes four modules:

1. Data protection rights and responsibilities

Covers the lead’s responsibilities, other specialist roles, and key skills and

support needed for the role.

2. Keeping data secure

Explores managing data, understanding personal data rights, access to data, Information Asset Registers, and Data Protection Impact Assessments.

3. Threats to data security

Focuses on recognising, preparing for, and recovering from cyber incidents; reducing threats to digital systems, devices, and supply chains.

4. Data breaches

Explains how to differentiate between breaches, incidents, or near misses; record and learn from incidents; and respond to and report breaches appropriately.

By completing this course, data security and protection leads will enhance their knowledge of data protection and cyber security, ensuring they can safeguard their organisations, staff, and the people they support.

For more information about the course and other resources, visit www.digitalcarehub.co.uk/elearning.

Head of Programme Delivery, Digital Care Hub

It doesn't take a government report to confirm what everybody in adult social care already knows and can evidence. While a commission for strategic long-term change is welcome, there are also

RECRUITMENT AND TRAINING

Celebrating 20 Years of Local Care Force: A Reflection on the Healthcare Industry and the Challenges of Running a Nursing Agency in Times of Crisis

Leanne Silverwood is the Founder and Managing Director of Local Care Force

As Local Care Force celebrates 20 years of business, we look back on two decades of momentous changes in the health and social care sector. From technological advances to ongoing recruitment and retention issues, supply chain management companies driving down prices and quality, and changes to the agency landscape, the health, and social care sector, post-pandemic, has not only had to adapt but has also needed to rise to meet these challenges.

In 2020 the health & social care sector faced a devastating crisis in Covid19.

Care home staff were under unimaginable pressure, working long hours, managing PPE shortages, and the emotional toll of caring for residents who were isolated from their families. We had to adapt quickly, deploying staff where they were most needed, while maintaining their safety, and that of the residents they cared for. It demonstrated the resilience and dedication of our workforce - and we are so incredibly proud of the commitment they showed throughout this difficult time.

Post pandemic the issue of recruitment worsened. In 2023 the health & social care vacancy rates stood at 152,000 roles (9.9%) substantially higher than the overall UK rate of 3.4%. It was a challenging time, to say the least. Alongside issues around recruitment, were problems with retention which significantly impacted the health and social care landscape, with 390,000 (28.3%) leaving the sector in 2022/23. (The Kings Fund 2024).

As a health & social care agency, Local Care Force has been at the forefront of this ongoing crisis. The ever-growing demand for qualified healthcare professionals has proven to be a difficult obstacle to over-

come. Our role in providing experienced, skilled, and compassionate staff has never been more critical, or difficult, and it is the reason we offer specialist in-house training led by our clinical lead nurse, who also acts as a mentor to our team.

The agency sector has not been immune to challenges post-pandemic. In the past, agencies were regulated by the CQC, but for several years now, they have been unregulated. This lack of oversight has led to a surge in "back bedroom" agencies, which supply staff without conducting the necessary checks to ensure resident safety. Additionally, these agencies often disregard tax regulations when paying staff, leaving care homes liable for tax shortfalls. Consequently, we advise all clients to question any £14 hourly carer charges, as it has become easier for anyone to recruit and place nurses in care homes. This trend is particularly concerning, as we pride ourselves on our robust recruitment and safeguarding processes to ensure the wellbeing of the residents our staff support.

The Work Rights Centre report has highlighted another troubling issue within the industry: the flawed sponsorship visa system and the exploitation of foreign workers in the health and social care sector.

Migrants constitute 32% of care worker roles in England, many of whom face excessive hours or underemployment, struggling to change visa sponsorship, and fearing reprisals if they voice their concerns. As an agency, we cannot recruit staff requiring visas. However, we are disheartened to see hundreds of people on sponsorship visas applying for work with us due to unscrupulous agencies exploiting legal loopholes. We frequently hear from individuals who aren't receiving enough work from their sponsors to sustain themselves, yet they cannot legally work elsewhere without invalidating their visas. The well-being of our workforce has always been paramount at Local Care Force. We firmly believe that protecting our staff, which in turn, protects the residents they support, a principle on which Local Care Force prides itself.

As we reflect on our two-decade journey, acknowledging the significant challenges we have faced, it's equally important to celebrate the positive advances we have made during this time.

We know that with dedication, collaboration, and a focus on innovation, we can continue to weather the storm. As we celebrate this milestone, we are committed to providing the highest standard of care and supporting the health & social care sector in whatever challenges the next 20 years may bring.

Policies and Procedures Within Social Care

The delivery of safe care is the paramount responsibility of social care providers. Central to achieving this is the governance framework adopted by service providers. And at the core of this framework are policies and procedures. These enable the provider to comply – and evidence compliance – with relevant legislation and regulations, as well as facilitating best practices, supporting business needs, and assisting in recognising and managing risks.

Providers have a legal duty of care to the people they employ. Policies and procedures should provide clear guidelines to staff on how the organisation operates, as well as informing them of best practices and processes to be followed.

Policies should be reviewed annually as a minimum to ensure they are still fit for purpose and align with legal and regulatory requirements. They should be reviewed not only by employees of the business, but also by experts in various subject matters (e.g.,

infection control or medicines management).

For many small- to medium-sized providers, there may not be the in-house skills, knowledge, and experience to complete such a robust annual review. Many choose instead to purchase their policies and procedures from a reputable provider like W&P Compliance & Training, who will also complete reviews and ensure their policies and procedures remain up to date. This way a provider not only ensures they remain compliant; they also benefit from best practice policies and procedures that provide a solid foundation for safe working practices and – ultimately – protect and support service users and staff.

Ben Erskine – Director at W&P Compliance & Training www.wandptraining.co.uk | Tel: 01305 767104 See the advert on page 2 for further information.

Transforming Care Home Training:

Rethinking Restrictive Practice Education

Training care home staff is vital for delivering high-quality care, especially when managing complex resident needs such as dementia, frailty, and mental health challenges. However, traditional methods often fall short in engaging staff, leaving critical gaps in understanding and preparedness. Innovative approaches, such as game-based learning and peer-to-peer collaboration, are revolutionising training, particularly in addressing the ethical and legal challenges of restrictive practices.

Restrictive practices—measures that limit an individual’s freedom—are sometimes necessary to ensure safety. However, they must be applied with great care, adhering to legal frameworks and ethical guidelines to protect residents’ dignity. A groundbreaking digital training resource, codesigned by Queen’s University Belfast and Focus Games, exemplifies this innovation. The resource uses interactive, expert-driven content to help staff navigate restrictive practices responsibly and effectively.

Game-based learning plays a central role, transforming topics like restrictive practices into engaging,

real-world scenarios. Simulations allow staff to explore ethical dilemmas, practice decision-making, and test alternative solutions in a safe, low-pressure environment. This approach enhances critical thinking, teamwork, and retention of essential knowledge.

Peer-to-peer learning further strengthens the training by encouraging staff to share experiences and insights, fostering collaboration and practical problem-solving. This creates a dynamic learning environment where staff feel supported and empowered to deliver compassionate care. By integrating these modern approaches, care homes can elevate training into a meaningful experience, equipping staff to balance safety with residents’ autonomy and dignity. At Focus Games, we are proud to offer tools designed to empower care home teams through innovative training. Visit www.FocusGames.com or email info@focusgames.com to learn more about our Restrictive Practice resource and how it can enhance care home outcomes for

How Healthy and Happy is Your Team?

At Meaningful Care Matters, we have the privilege of working with health and care teams across the UK, Ireland, Canada, Australia and more recently Singapore.

It is no surprise that those who can embrace the culture change of our ‘Butterfly’ and ‘Dragonfly’ Approaches - in terms of reducing the institutional and task-focused aspects of care in favour of creating a sense of fun, friendship and true belonging - have leaders who are very self-aware and emotionally intelligent. What does that look like in practice? It involves being genuine as a person, being able to acknowledge mistakes, and taking time to really get to know your team members as individuals and what makes them tick. Our team are Authorised Partners in delivering the methodology of the DiSC personality profiling assessments and the Five Behaviours of a Cohesive Team™ programme (Lencioni, P) to help support teams to work together more positively and ultimately productively. Having been through the process myself, it was striking how accurate the analysis was of what motivates and what stresses me. It also helped me to know those stressors and motivators for my peers and how to adapt my approach to better look out for each other.

ESTABLISHING TRUST

our own relationship with trust, based on experiences in our lives? Do we find it easy, or does it take us time? Being in touch with your own vulnerability is not about spilling out all your deepest, darkest secrets to the people you support! But it is about being able to reflect on times in your life when you have felt lonely, scared or lost, and for these reflections to enhance our empathy for those who are struggling. Once we have established trust and a sense of belonging in our teams, we can more easily be open about the things we disagree about, and for those differences or conflicts to be regarded as healthy rather than threatening to the stability of a team - provided they are talked about openly and kindly. Many teams flounder because there is an artificial harmony i.e. conflicts are under the surface and gossip and cliques can create an unsafe and unhappy work culture.

A recent social media post caught my eye which said “Your company culture is not words on your website or posters on the wall. It’s how your people feel on a Sunday night.”

What is your response to that question, and do you think you and your team might need some time and attention in 2025 to get back on track and unlock your full potential?

Coping with Professional Grief Workshop

People working in care homes often experience the deaths of residents but this doesn’t mean each death is easier to cope with.

Hospice UK’s Compassionate Employers Programme deliver workshops to help care professionals manage recurring and often overlooked experiences of grief through their work.

Our next virtual session will be on: Wednesday 5 March 2025, 10.00 - 12.30

The cost is just £120 +VAT per person.

At the foundation of a good team is what Patick Lencioni describes as vulnerability-based trust, and this is something we talk about a lot in training for leaders and their teams. People who we care for, and their families put a lot of trust in us. So, what is

Sally Knocker is a Consultant Trainer with Meaningful Care Matters www.meaningfulcarematters.com

Book your space or find out more at: www.hospiceuk.org/coping-professionalgrief-workshop-march

FINANCE AND PROFESSIONAL

A Legal Victory for

the Care Sector: The King (on the Application of Hartford Care Group Limited) v. The Secretary of State for the Home Department

In a landmark ruling, the High Court delivered a significant judgment on 14 January 2025, in favour of Hartford Care Group Limited (HCG), challenging the Secretary of State for the Home Department's (SSHD) decision to reject HCG's application for 70 Defined Certificates of Sponsorship (DCoS). This case, The King (on the Application of Hartford Care Group Limited) v. The Secretary of State for the Home Department, sets a crucial precedent for how the Home Office assesses applications for Defined Certificate of Sponsorship (DCoS), particularly in the care sector.

THE CASE BACKGROUND

HCG, a prominent provider of care services in the UK, has held a sponsor license since April 2019. On 8 January 2024, Aston Brooke Solicitors applied for 70 DCoS on behalf of HCG. These certificates are vital for nonUK workers to obtain a visa to work in the UK. However, on 29 January 2024, the SSHD rejected HCG's application, citing insufficient evidence to demonstrate a genuine need for additional staff.

Aston Brooke Solicitors swiftly initiated a Judicial Review, challenging the legality of the decision, which could have significant consequences for the care sector, heavily reliant on overseas workers to meet staffing demands and stating HCG contracts with their service users and the Local Authority did not state the number of hours.

THE LEGAL CHALLENGE

Aston Brooke Solicitors argued that the SSHD’s decision was unlawful, irrational, and inconsistent with the Immigration Rules. Aston Brooke Solicitors contended that the Home Office had imposed requirements not set out in the rules, relied on unpublished policies, and failed to assess the evidence properly. In particular, the SSHD insisted on receiving contracts that guaranteed specific hours of work, which Aston Brooke Solicitors argued were not standard in the care sector.

The SSHD defended its position by stating that additional information could be requested to validate the applications THE ADMINISTRATIVE COURT'S RULING

Eden Alternative

"23 years, operating 4 Devon Nursing homes, has been pretty tough, as anyone in social care, knows, only too well. And if it was hard already, after 2024 budget, it's just got harder.

Anyway, at heart, I am just customer of Eden Alternative, and it was a stroke of luck to come across this whilst on holiday in New Zealand in 2009. It started in USA in 1994 and now runs in 22 countries.

The fact that I am now involved with this not-forprofit organisation (in the UK area) came about when one of the 2 main UK directors died suddenly just before Covid. But it's something I have run with for 11 years to help make 'vision' a reality, not a struggle. So,

On 14 January 2025, the High Court ruled in favour of HCG, stating that it was irrational for the SSHD to require contracts with guaranteed hours to prove the genuineness of care worker vacancies. The Judge highlighted that flexible contracts are standard in the care sector, where the demand for staff can vary depending on factors such as local authority funding and service user needs.

The Judge also criticised the SSHD’s assumption that local authorities impose staffing quotas, pointing out that care providers have discretion over how many workers they need to meet demand. Furthermore, the Judge found that HCG’s evidence adequately demonstrated the genuine need for additional staff, rendering the SSHD’s rejection of the application irrational.

The Judicial Review application was supported by Care England and Professor Martin Green OBE chief executive of Care England stated after the verdict was delivered: “In winning the Judicial Review, Aston Brooke Solicitors has done a great service to the care sector because this victory will cause The Secretary of State for the Home Department to rethink how they behave towards the independent care providers. No one should be in any doubt that when we see unacceptable behaviour, we will be prepared to challenge it and use the law to enforce our rights.”

Gemma Melhuish, People and Culture Director at HCG said: “We are thrilled the court ruled in our favour and agreed their decision was unlawful as it is important for other Care Providers to challenge decisions that are morally not correct. We are now looking forward to welcoming new starters to our Homes from our overseas recruitment campaign undertaken last year and continuing to provide high-quality care to our residents. “

THE OUTCOME AND ITS SIGNIFICANCE

The High Court granted a quashing order of the SSHD’s decision, declaring it unlawful. Aston Brooke Solicitors will now reapply for the DCoS for HCG without the commercial risks associated with the initial rejection.

being both a customer and helping the admin seems quite natural.

It is a modern philosophy of care, but moreover, it's a programme that is straight forward, tried and tested for 30 years and really works.

Its member care organisations generally become trainers for their own teams, and run it themselves.

The programme is run in person over 2-3 days or online 1 hr a wk for 7 weeks. You choose.

It addresses loneliness, helplessness and boredom and operates through 10 principles to underpin 7 critical domains of wellbeing.

Moreover, it's effective, transformational and really works. As residents, and team members wellbeing, matter so much , it's a must, in my opinion.

Geoffrey Cox Southernhealthcare.co.uk eden-alternative.co.uk"

Kashif Majeed, Head of Corporate Immigration at Aston Brooke Solicitors said, “For the care sector, the decision has significant implications. It emphasises that the Home Office must assess applications based on realistic criteria that reflect the sector's operational practices. While the SSHD can request additional information to verify the authenticity of job vacancies, it cannot impose unreasonable or unattainable requirements, particularly when those conditions do not align with the realities of the care sector.”

THE BIGGER PICTURE: IMPLICATIONS FOR THE CARE SECTOR

This case highlights the essential role that international workers play in the UK’s care sector, especially in light of the growing demand for care services due to an aging population. The judgment provides clarity for care providers seeking to hire overseas workers, reassuring them that their flexibility in staffing and contractual arrangements will be recognized.

The ruling also sets a precedent for future DCoS applications, ensuring that care providers are not burdened with unrealistic requirements. This decision affirms that decisions made by the SSHD must be grounded in the reality of the care industry, where staffing needs are often dynamic and flexible.

CONCLUSION

The King (on the Application of Hartford Care Group Limited) v. The Secretary of State for the Home Department is a major victory for the care sector, ensuring that the Home Office’s decision-making process is fair and aligned with the sector’s operational realities. The case reinforces the importance of reasonable and consistent policies in assessing DCoS applications and provides a vital precedent for care providers looking to hire international workers to meet the UK's growing care needs.

For further information on Ashton Brooke see the advert on the facing page.

Care Home Finance from Global Business Finance

Global assists clients throughout the U.K. who specialise in the healthcare sector to achieve their objectives of purchase, development and refinance.

We have organised over £1.8bn for clients in the past 30 years, providing clients with competitively priced funding to refinance existing debt, ease cashflow and develop businesses further.

From helping clients make their first purchase through to allowing groups to

grow significantly in size we assist at every stage of your business expansion. Every proposal is individual and deserves to be treated that way, so we hope you will allow us to be of assistance to you and call us to chat through your plans and requirements, I am sure we will be able to tailor a facility to your requirements.

Call us on 01242 227172 or e-mail us at enquiries@globalbusinessfinance.net

ASTOn BROOKE SOLICITORS

CARE HOME SPECIALISTS

WHAT WE DO:

• Sponsor Licenses

• Skilled worker Visas ( Carers, Senior Carers, Nurses)

• Commercial Property, Leases, Developments, Sales & Acquisitions

• Commercial contracting & negotiating with Local Authorities regarding fees

• Refinancing

• Partnership agreements

• Dispute Resolution & Litigation

• Advice on Care Quality Commission (CQC) processes

• Assisting Care Providers to make License Applications, Registrations and Representation with CQC

• Wills, Probate & LPAs