The Carer Digital - Issue #205

Concerns at 81% Fall in Health and Care Visa Applications…

As UK T ightens Immigration Rules

EDITOR'S VIEWPOINT

Welcome to the latest edition of The Carer Digital!

Editor Peter Adams

The recent announcement of an 81% drop in visa applications for overseas social care workers following the government s decision to ban these workers from bringing family dependents, has, quite rightly, raised significant concerns within the sector

According to the latest Home Office figures, applications plummeted from 2 900 in July 2024 compared to 10 800 during the same period in 2023 This stark decline highlights the real-world impact of policies that while addressing immigration control have profound and perhaps unintended consequences on critical sectors such as social care

Immigration remains a highly sensitive and contentious issue, particularly in light of recent social unrest It is understandable that the government seeks to balance the need for skilled labour with broader public concerns about immigration

However, the decision to curtail vital skilled labour at a time when the social care sector is grappling with unprecedented challenges seems shortsighted

With an estimated 1 6 million people unable to access the care they need and demand growing daily the sector is already under immense strain Care providers are struggling to maintain services and the reduction in available overseas workers only exacerbates the problem

While efforts to build a domestic labour force are commendable and necessary it is clear that this will take time In the interim, there must be a robust plan to support the social care sector ensuring that it can continue to function effectively

Without such measures the fear is that continued staff shortages will place undue pressure on existing workers leading to burnout and potentially an exodus from the sector

This would be a tragedy not just for those needing care but for the dedicated professionals who find immense satisfaction in their roles

Every day, care homes across the country share heartwarming stories of celebrations, promotions and the sheer joy that comes from making a difference in people s lives

To abandon these workers to the pressures of an unsustainable workload is not only unfair but also risks dismantling the very fabric of care in our society

As we navigate these complex issues a balanced approach is essential one that safeguards both the needs of our population and the wellbeing of those who care for them

I can always be contacted at editor@thecareruk com and encourage our readers to sign up for our bi-weekly digital newsletter at www thecareruk com and follow us on social media for all the latest news

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Concerns at 81% Fall in Health and Care Visa Applications

(CONTINUED FROM FRONT COVER)

Health and Care dependent applications are down 71 per cent or 53,100 in the first four months since foreign care workers were stopped from March from being able to bring dependents with them on their visa

Former Home secretary James Cleverly announced in December 2023 that those who are sponsored by a Care Quality Commission registered organisation cannot bring their family if they are earning under £29 000 OVERALL FALL IN APPLICANTS

According to government figures applications have decreased since August 2023 falling to 2 900 in July 2024

There were 10 800 applications between April and July 2024 following the policy changes affecting social care workers and their family members – an 81% decrease compared to the same 4 months in 2023

Applications for dependants on the Health and Care Worker route increased in-line with main applicants peaking at 23,300 in August 2023 Applications for dependants have decreased since December 2023, falling to 5 100 in July 2024

There were 22,200 applications for dependents on the Health and Care route between April and July 2024

– a 71% decrease compared to the same 4 months in 2023

Overall, the number of people applying to come to the UK as skilled workers, healthcare workers or to study has fallen from 143 000 in July of last year to 91 300 in July of this year representing a decline of 36%

The figures have been greeted with dismay by social care providers Mike Padgham Chair of the care provider organisation The Independent Care Group (ICG) said: “The last government’s brutal measures are working and the lifeline of overseas staff to help us fill shifts in homecare and in care and nursing homes has been cut

RISING DEMAND

The question is what do we do now? Mr Padgham added As we warned at the time no serious measures have been put in place to replace those overseas workers who have played such a key role in helping us to keep delivering care

“With 1 6m people unable to get the care they need and demand for care growing every day, we are struggling to maintain services

“We desperately need to see the new Government’s promised care workforce strategy and with it some funding measures that will help us to properly reward care workers and enable us to recruit at home otherwise we will be in dire straits

“Skills for Care reports that there are 131 000 vacancies in social care – with the availability of overseas staff dwindling we are going to be very very short

“And as we approach winter, when staffing levels in health and social care are always placed under the greatest demand will we be able to cope?

“Figures suggest we will need to recruit an extra 540 000 care workers to cope with rising demand by 2040 CONFLICTING OBJECTIVES

Caroline Abrahams charity director at Age UK said This latest decline in health and care visa applications undoubtedly puts paid to the prospect of a fully staffed and functioning social care system, and highlights the bind the Government is in as it juggles two conflicting policy objectives – reducing immigration on the one hand and staffing up social care on the other

“In the absence of the greatly improved pay package everyone in social care knows is needed to make roles attractive to workers already based here we have become dangerously reliant on staff from overseas to keep things running smoothly

“With immigration such a politically sensitive issue, this steep decline highlights the risk to the care system when the supply of essential care workers from abroad is reduced to such a trickle making staff vacancies soar once again

“This situation is incredibly difficult for care providers and for local authority commissioners too, but above all for older and disabled people who are likely to find the task of securing good care even harder than it already is ”

DOMESTIC WORKFORCE

Nadra Ahmed, executive co-chairman of the National Care Association said the sector had started to see some staff return home or move to countries with a less hostile environment around immigration

Speaking to the BBC s Radio 4 Today programme she said: If we had a domestic workforce willing to work then we wouldn’t need these international recruits ”

She added it would take a few years to build up a domestic workforce and warned that vacancies in the sector could rise to unsustainable levels

FAIR SYSTEM

A Home Office spokesperson said “We have set out a clear plan to bring down historically high levels of legal migration by tackling the root causes behind high international recruitment By linking immigration labour market and skills systems we will ensure we train up our homegrown workforce and address the shortage of skills Immigration brings many benefits to the UK but it must be controlled and delivered through a fair system

But Former Home Secretary James Cleverly said: “The data continues to show my stricter approach is working with student and healthcare dependants banned and skilled workers and family visas requiring much higher earnings

“Visa applications are down by more than a third where we took action, but Labour want to put this all at risk They have already binned our Conservative plans to raise the earnings threshold for family dependents while their ministers openly advocate for lowering EU visa restrictions

NO FURTHER CHANGES

Home Secretary Yvette Cooper recently confirmed recently that there will be “no further changes” to the current £29 000-a-year wage threshold Britons need to bring a family member from abroad until a review of the family visa policy has been completed

Taking On New Workers: Buddying, Engaging, Retaining

By Laura Chinyere -Ezeh,

Staff retention is one of the greatest challenges for care providers with the 30 4% staff turnover rate in social care double the UK average of 15%

Many organisations report that keeping hold of new employees is often the most difficult task as they are often thrown in at the deep end without the necessary ongoing support due to a lack of resources

The induction process will play a pivotal role in keeping staff long term and should therefore be treated as a priority

Key to this is high-quality and regular engagement to ensure the new starter feels valued, alongside a “buddying” system that provides them with a point of contact to direct questions as they get to grips with the new job INDUCTION STARTS BEFORE NEW EMPLOYEES JOIN

Engagement doesn t just begin on day one of the job There is an opportunity to do this at every interaction throughout the recruitment process

Multimedia channels such as the organisation s website social media pages and newsletters should be harnessed to showcase all that s great about working for the company

Content such as staff testimonials, care stories or “day in the life” videos can be a powerful tool to stand out as a great sector to work in

Remember, it’s likely that candidates will be applying for roles in other sectors, so it’s important to tell them why the caring vocation is for them

The high demands of social care mean that a number of hurdles must be passed in the onboarding process including detailed reference checks and a disclosure and barring service (DBS) check

For someone with a historic and relatively minor criminal record such a process could be a humiliating experience so it’s imperative that employers handle this sensitively and explain thoroughly why all the checks are necessary

BEYOND THE CARE CERTIFICATE

The Care Quality Commission (CQC) expects regulated providers to provide an induction that at minimum

covers the Care Certificate standards, such as nutrition and fluids, safeguarding, and working with people with dementia

However care providers would be wise to develop their own bespoke induction process that covers integral parts of the job not covered by the certificate – namely administering medicine manual handling and handling challenging behaviours

BUDDYING UP

Training and paperwork are important aspects for any new starter of course, but arguably the main impact an employer can have during their first weeks is by ensuring the employee has access to a support network

It s likely they will have many questions about the role residents and organisational processes A “buddying system in which a small number of experienced staff are made available across various shift patterns to answer those questions and offer general guidance, can therefore provide the reassurance needed

For the buddies this also presents an opportunity for career development as the role can also involving mentoring, an important step towards management and leadership

These individuals should be well-trained and competent in care standards ready to pass along good habits to their new colleagues

REGULAR FEEDBACK AND SUPPORTING CAREER DEVELOPMENT

Alongside the buddy’s support, line managers should provide regular feedback via one-to-one meetings

This may be the case for any new job but is particularly crucial in care settings

It s not uncommon for new staff to have doubts about whether they are doing a good job and left to their own uncertain thoughts may lead to chucking in the towel

Given that they re expected to hit the ground running and care for unfamiliar residents perhaps with different ways of working to what they’ve previously experienced reassurance from their manager can make a huge difference in both the short and long terms

Feedback sessions shouldn t just be part of the initial three to six-month probation period Regularly checking in with staff even informally drives high-quality care while ensuring managers are aware of their team members’ career ambitions and can keep track of any changes to circumstances that may lead to new opportunities

New starter surveys in the first month are also useful tools to engage staff and respond to any issues that arise FIRST IMPRESSIONS COUNT

Having a robust plan to help new joiners navigate those difficult first few weeks and months will establish the foundations that help people to quickly feel confident in their new surroundings

This in turn can keep morale high and lead to job satisfaction – which ultimately assists with employee retention and high-quality care

HR consultant at UK and Ireland law firm Browne Jacobson (www brownejacobson com)

Most Voters Happy To Pay More Tax For Better Ser vices And Favour Increase In Carers’ Minimum Wage, Research Reveals

Group before the General Election assessed public attitudes to various options available for improving the system This included a care cap which the previous Conservative government had planned to implement in October 2025

An increase in the minimum wage for carers was the idea that the highest proportion of voters said was most likely to improve social care It follows Labour’s manifesto pledge for a fair pay agreement for adult care workers to improve recruitment and ease the burden on the NHS

Over four in 10 (42%) also supported looser immigration for care workers to bolster the workforce given the sector’s difficulties in talent attraction and retention It follows recent Home Office data showing applications for UK visas to work in health and social care fell by over 80% last month compared with the year before despite an estimated 130 000 vacancies in the care market

The option voters were least likely to believe would improve social care was a lifetime cap on personal care costs of £86 000 based on recommendations made by an independent commission in 2011

Implementation has been subject to a series of delays and has now been cancelled by Chancellor Rachel Reeves This is despite Wes Streeting now the Health Secretary indicating during the election campaign that it would go ahead if Labour won

The Liberal Democrats put the NHS and social care at the front and centre of their manifesto promising free personal care which two-in-five (40%) said was likely to improve the system

Stephen Lowe, group communications director at retirement specialist Just Group said: “It is surprising that the social care cap was considered the least likely option to improve the social care system It perhaps reflects voters’ perception that while its aim was to prevent individuals needing extensive care from potentially catastrophic costs it would do little to improve the social care system generally

“The stand-out policy among voters was an increase in the minimum wage for carers which would aim to improve recruitment retention and quality of staff in the sector It will be interesting to see how and when Labour s promise of a fair pay agreement for care workers emerges given the focus on the strain in public finances ”

When voters were asked whether they would be willing to pay more –either via general taxation or via a ring-fenced social care levy equal to around a 1 25% rise in National Insurance – to improve the social care system the majority (54%) said that they would It reinforces the implication that voters see quality rather than cost as a key challenge facing the sector

This was true even among younger voters such as the 18-34 age group (52%) and 35-49 age group (50%) who may have been considered less likely to be willing to foot the care bill of older generations

The proportion of those willing to pay more into the system for a better quality of service surges among voters who have either had to arrange care for a parent (70%) or a parentin-law (75%)

It is evident from our research that voters are not only worried about how they will fund any social care they or their family might need, but are also concerned about quality of social care available,” said Stephen Lowe People particularly those with first-hand experience tell us they are willing to put more into the system via taxation if it means they are more likely to receive a better service

“Of course there are other competing priorities for the public purse and our research shows a level of incredulity among the public of any government addressing the issue of social care Almost six in ten adults aged 18 plus said that, regardless of who won the General Election, they thought it was unlikely any governing party would deliver an effective social care system in the next term of government

“The question now is that given the Chancellor has scrapped the plans for a social care cap, will this government come up with a credible new policy that voters can count on?

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Covid-19 Inquir y: Engaging Local Leaders Key to Health and Care Reform

Henr y Bermingham, par tner, and public sector lawyer at national law firm Weightmans, represented two par ticipants in Module 1 of the Covid-19 Inquir y. He calls for the inquir y to increase representation for local government, health and care leaders in its investigation.

The first Covid-19 Inquiry report published in July focuses largely on the key and most immediate reforms needed to make the UK s pandemic response plan fit for purpose

It’s welcome that the first interim report points to the ‘dedication of health and social care workers and commends the work of the local authority workers and volunteers’

With this in mind, it was striking to me that so few representatives from local authorities were invited to give evidence at the inquiry

There s been a lot of discussion around the pandemic modelling being based on a severe flu outbreak, thus proving itself to be inade-

quate for SARS-Cov-19 However, the key thing I took from the report itself and the briefing those of us involved in the inquiry received ahead of its publication, was that our response did not properly empower local political leadership and did not effectively deploy regional health and care infrastructure

Recognising this will be essential for future reports produced by the inquiry especially when it comes to recommending and enacting change in social care

NATIONAL VS LOCAL

The tension between regional government and Westminster during the pandemic was painfully apparent during the crisis Many will remember an irate Andy Burnham s address to a crowd in Manchester s Albert Square before the city went into a Tier 3 lockdown His testimony to the inquiry also emphasised the London-centric nature of decision-making, and the absence of any channels of communication for metro mayors to be able to update Westminster on how their regions were fairing

Notably the Covid inquiry cites evidence on a similar front which indicates that officials in the Ministry of Housing, Communities & Local Government faced a big challenge in managing the relationship between local and central government This is because pandemic preparedness fell under the jurisdiction of Department of Health & Social Care while the Cabinet Office handled national incidents

Additionally it states that important links between local and national governments were missing” and has recommended that the government eliminate the lead department model Instead it suggests assigning full responsibility for managing whole-system civil emergencies to the Cabinet Office

The report s findings reflect a centralised top-down approach to managing the pandemic, that, in my view, was one of the government’s fundamental failings It reveals existing health and social inequalities which were not adequately considered during the planning process,

with local authorities and volunteers not being engaged

It s concerning then that very few local government or regional care representatives were asked to present evidence during the Covid inquiry itself While the Local Government Association (LGA) has provided powerful insights; a representative organisation’s perspective cannot fully capture the experiences of individual local authorities or local health and care providers

The report s focus on local authorities primarily as ‘responders’ rather than on their role in consultation planning and exercises is a potential oversight from the inquiry It risks there being a blind-spot when it comes to enacting reform CARE REFORM IS A LOCAL ISSUE

One of the most important observations from the inquiry is the need for change in how we manage and administer social care – the sectors regional stakeholders will be essential to ensuring reform is successful yet they do not appear to have been factored into decision making so far

I urge the inquiry to consider this for future reports and recommendations It is crucial for us, now more than ever, to establish a robust mechanism for ongoing communication between central and local governments and health and care service providers

While the recommendations made by the inquiry so far are vital and must be implemented swiftly the lack of regional involvement was a critical gap in approaching the crisis and we should be careful not to make the same mistakes again

Whether in 10 days 10 years or a century from now we now know we must be better prepared for the next pandemic But Covid also shone a light on systemic issues and health and social care more generally I hope that we will look back at the pandemic as a flashpoint for social care reform For that ambition to be realised, and for care to be future proofed it is vital that more local voices are considered in how we design and enact change

Brixworth Care Home Team Receive Award

From The Chief Nurse For Adult Social Care

The team at HC-One s Pytchley Court care home in Brixworth Northampton have been delighted to receive a Team Award’ at the Seaside Special by Chief Nurse for Adult Social Care Professor Deborah Sturdy CBE FRCN

The Seaside Special is a day organised at Pytchley Court Gardens and it represents everything to do with a trip to the seaside This includes entertainment fish & chips and ice creams It was also an opportunity to celebrate nursing excellence at the care home

Residents colleagues and relatives from the residential nursing and dementia care home attended the Seaside Special on Tuesday 13th August along with HC-One s Anna Selby Executive Director of Quality; Professor Graham Stokes Director of Dementia and Specialist Service Innovation and Bernard Mawoyo Managing Director They had a fantastic day out enjoying fish and chips with ice cream to follow Residents were also delighted with a live performance from singer Dean who entertained

Social Care TV

Social Care TV continue to fly the flag for highest quality online training for Health and Social Care, after unwavering commitment to excellence within the sector for over 25 years

Their widely-used health and social care specific courses - produced and edited in-house - are expertly designed to make learning engaging informative and therefore highly effective for learners

Accredited by CPD and endorsed by Skills for Care training with Social Care TV is quality assured comprehensive and relevant

As one of the leading online training providers in the health and social care sector in the UK they supply training for local authorities recruitment agencies, care home groups and other health and social care organisations

Their feature-rich Manager platform has further been enhanced this year with the introduction of several new Manager tools designed to aid with compliance reporting and trainee management Features now available include:

Compliance Dashboard with Traffic Light System

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Bulk Enrolment Onto Custom Bundles

Course Enrolment Notifications

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SCTV regularly release new and updated high-quality courses Previews for all courses can be viewed at: Courses - Social Care TV (social-care tv)

To enhance their learners' experience further they have created free comprehensive subject-specific workbooks which were rolled out across all courses this year This unique addition provides excellent value and a fully robust training package

SCTV are delighted to have won several awards over the last 12 months including:

Best Online Health and Social Care Learning Platform’ – Global Health & Pharma Social Care Awards 2024

‘CPD Provider of the Year – The CPD Awards

• Social Care Training Provider of the Year’ - Corporate Livewire Innovation & Excellence Awards

Gold standard customer service remains a core staple of the business with expert support and guidance provided via telephone email and live chat They place great importance on the training and development of their customer services team to ensure that they continue to provide a personal friendly and knowledgeable service

everyone

Professor Martin Green OBE, Professor Deborah Sturdy CBE FRCN, HCOne’s Professor Graham Stokes, Professor Jacqueline Parks and Adult Nursing Lecturer at the University of Northampton Nicola Hamilton all attended the Seaside Special Everyone enjoyed meeting the individuals and were very pleased when Chief Nurse for Adult Social Care Profession Deborah Sturdy CBE FRCN presented colleagues at Pytchley Court with a Team Award

Susan Watson Home Manager at Pytchley Court care home commented:

“It was an honour and privilege to receive this award for the team at Pytchley Court

The Seaside Special was enjoyed by us all and the added presentation just made the day more special for everyone in attendance

Their much-loved Care Worker of the Month award recognises and rewards the selfless dedication shown by care workers across the UK and they proudly support the Care Workers Charity who aim to advance the financial professional and mental wellbeing of social care workers

SCTV believe that high quality training should be accessible to all and offer regular free courses which include a digital certificate accessible via their website

The company stands behind a clear mission and set of values which define their ethos and their dedication to both the Care Sector and those within it These can be viewed at: Mission Statement and Core Values - Social Care TV (social-care tv)

Social Care TV are a responsible business, committed to ensuring that their actions have a positive impact on their employees customers the wider health and social care community and the environment

Above all SCTV consistently strive to make a meaningful contribution to the wellbeing of those being cared for

For more information please see: Homepage - Social Care TV (social-care tv) and see advert on page 4

Social Care Providers Offer Help And Advice To Government

Social Care providers are offering to help the Government create a new golden age for older vulnerable and disabled adults

They say the industry has a wealth of experience ideas and advice that the Government should draw upon to create a new beginning for social care

Mike Padgham Chair of the care provider organisation The Independent Care Group (ICG) says people are asking ‘what next? for the sector

“The answer has to lie with the knowledge and expertise that is available in social care said Mr Padgham We would urge the Government to quickly work with the sector to find some quickwin solutions that will ease the crisis the sector is going through He said the sector was currently in a vacuum after the Government went back on a pre-election promise to introduce an £86 000 cap on social care costs designed to prevent people from having to sell their home to pay for care It also cut some social care training support

The ICG says it isn’t too late to reverse those decisions and kickstart long overdue reform

Mr Padgham added: “To go back on that pre-election promise for social care so soon after the election was a disappointment and has damaged the fragile confidence the sector had in the new administration

It is early days and we have to give the Government the benefit of the doubt, but we do need to see some positive steps to

reassure the social care sector that it hasn t been abandoned already ”

He said the most urgent priority was to address the pay of social care staff to address staff shortages that were harming the delivery of care and creating social care deserts

However it is done we must switch funding into social care delivery to get better pay rewards and recognition for the staff or we won’t be able to meet current demand for care let alone the huge rise in demand that is coming,” Mr Padgham added

“The Government has promised a workforce strategy for social care and we need to see that arrive quickly Social care looks after well over a million people and demand for that care is rising It is estimated that 1 6m people can t get the care they need

“The sector employs 1 6m people and contributes £55 7bn to the economy Some 80% of us will need care in our lifetimes and yet the sector is short of 131,000 staff By 2040 we will need to recruit an extra 540 000 people

“We have it in our power to reform and reshape social care to meet that demand get care to those who need it and create a properly-paid workforce

“We have it in our power to enjoy a golden age for social care, but we need the Government to see that and work with us to create it ”

The Importance of Balancing Risk and Freedom of Choice in Care Settings

With Good Care Month just behind us at The Good Care Group we want to draw attention to the importance of balancing risk and freedom of choice in care settings

In our experience the level of freedom someone enjoys has a direct impact on their overall happiness

When older people who require care and support lack freedom it can lead to feelings of frustration, helplessness, and boredom but by giving them choices and opportunities to pursue their interests and exercise their independence including allowing them to pick their own activities and choose their own meals care providers can enhance their wellbeing and quality of life

An assessment of an individual s mental capacity under the Mental Capacity Act is important to ensure that every individual has access to care that enables them to maintain a baseline of freedom and independence, ensuring patients can remain in their own home as long as possible However mental capacity is assessed on specific decisions and is not something that should be used as an overall assessment of an individual’s capacity

In this article I ll explore how we achieve this at The Good Care Group through taking an individualised and bespoke approach to care

THE IMPORTANCE OF INDEPENDENCE

It s vital to ensure people receiving care have a baseline of independence and it s therefore important that care managers take the time to assess a client s specific needs and to determine what they want and what their desires and wishes are

If an individual has always gone to bed at six o clock in the evening and has always got up at six o clock in the morning, that is their choice and we make it our priority to work around them and their desires and needs

With clients who have capacity, we talk a lot at The Good Care Group about positive risk taking and the ability to make unwise choices as part of the Mental Capacity Act So although we would prefer a client didn’t go out on their own at 10:00 at night for their walk because of the potential risks associated with getting lost and potential falls from the client’s perspective they’ve been doing this for years and understand the risks

By Jackie Cooper, Occupational Therapist

We now have a system in place which we call positive risk taking where we sit down with clients and go through our concerns and their understanding of the risks they re taking as well as some of the consequences of them taking those risks Some people will make risky choices but not really understand what the impacts are so it s crucial to evidence that the discussion has taken place

A client’s spiritual needs also come into this discussion as it may be, for example, that they wish to take a walk on a Sunday morning by themselves and we can therefore have conversations about the safest way this can happen

EMPOWERING

CARE STAFF

Ensuring resources are put into training care staff to consider the balance between risk and freedom of choice is vital

At The Good Care Group, we prioritise working with clients and family members on individualised care plans and design these with clients wishes and needs in mind

We are focusing heavily on enrichment at the moment, which involves not just focusing on providing physical care but providing and supporting them with activities that enrich and add to their lives

For clients who are living with dementia we are in the process of training our carers on Individual Cognitive Stimulation Therapy where they will be able to deliver this in structured 20-minute sessions and involves taking part in a creative activity or a hobby such as gardening or baking alongside quizzes and reminiscence activities This enables carers and clients’ families to spend quality time with the client by providing stimulation and meaningful activity

HOW TECHNOLOGY CAN ENABLE FREEDOM IN CARE

Technology in care settings can help monitor and mitigate risks without impinging on freedom

For example we have a system called the Client Community at The Good Care Group which allows family members to be involved in decision making and easily view daily care notes This enables clients to spend more time with both carers and family members, on more enriching activities as all parties will have instant visibility of any care incidences and whether this has been managed adequately

Electronic Health Records are also of utmost importance in creating and maintaining personalised care plans that are easily accessible to all carers involved With less time being spent on administration and checking using antiquated systems the more time can be spent on focusing on an individual’s care needs

To conclude it’s vital that care providers work with both individuals and families to ensure care plans are empowering making sure individuals feel free to choose how they live their lives People are complex and come in all shapes and sizes, and care providers should not take a one-size-fits-all approach By taking the time to consider a person s emotional health and spiritual needs all while balancing this with the risks involved in care, this will ensure individuals receive the care they need and deserve

What In the World is Happening?

It will come as a surprise to no one that care is approached differently in different parts of the world Cultural differences make an enormous difference In France there are dementia villages without boundaries to the surrounding town but through design the residents stay put and people from town come in to enjoy shared experiences with them In Japan where there are simply not enough younger people to look after the elderly they have devised clever design strategies which allow them to operate with lower staff ratios than we generally employ in the West The concept of an information hub related specifically to care, retirement and dementia interiors led to the development of the ThirdAge Design podcast and website with listeners in 63 countries Why was this necessary?

UNLOCKING RESEARCH

The breadth of this topic is enormous, and operators, designers and architects are generally time-poor The Universities of Sterling Newcastle and Hertfordshire are well-respected in conducting research but a wider breadth of information available from other countries which we might adapt to suit UK needs Generally this must be accessed via individual academic portals to which you must subscribe which can be both time consuming and expensive Simply put the research tends not go to the people who can implement the work

INTERNATIONAL INSIGHTS

Supported by Wissner-Bosserhoff The Third Age Design (TAD) provides an interactive international community hub for care retirement and dementia design with transcripts translated into 12 languages in addition to English The hub subscription is free by signing-up at www thirdage design where the podcast can also be accessed, in addition to all usual podcast platforms Topics include: the impact of AI on care settings elegant bariatric design and Design Rules and How to Break Them Each episode also has Innovation Spotlight focused on cutting-edge global innovations in the sector

Available through www thirdage design and all major podcast platforms See the advert on

By Lori Pinkerton-Rolet PPBIID, IIDA, Reg ID

New Model Of Care Could Improve Residents’ End Of Life In Care Homes

Care homes can improve their end-of-life care services and relieve stress on staff by adopting a new approach to palliative care according to research just published

The Palliative Care Needs Rounds approach complements a care home’s existing expertise whilst strengthening staff’s understanding of palliative care according to the study led by the University of Stirling and funded by the National Institute for Health and Care Research

The model – which has been highly successful in Australia – plans for a resident s last months of life with person-centred planning case conferencing and staff education It has been shown to reduce the length of stay in hospitals and admissions and improved symptoms at end of life Meanwhile, care home staff were more confident looking after residents

Memorable Outing to Willows Farm Brings Joy to Mulberr y Court Residents

Earlier this month Mulberry Court, part of the Runwood Homes group had the pleasure of taking several of their residents on a delightful trip to Willows Farm in St Albans This heartwarming excursion included feeding a variety of farm animals, enjoying a scenic tractor ride and concluding with a delicious lunch at the farm’s onsite eatery

The day was especially meaningful for Patrick a resident who found the experience reminiscent of his childhood in Ireland As the group engaged with the animals, Patrick shared his insights about farm life enriching the experience for everyone The residents were visibly uplifted by the opportunity to interact with the animals and learn more about their natural behaviours

Patrick a resident at Mulberry Court, reflected on the day, saying I am so thankful for this visit to the farm It really brought back memories of growing up in Ireland and reconnecting with my past ” Karen the Wellbeing Lead at Mulberry Court, shared her thoughts: It was truly wonderful to see the residents reactions as they interacted with the animals

Some of them even had the chance to hold the animals which brought so much joy The outing was a fantastic experience for all involved

This visit to Willows Farm highlighted the value of creating engaging and memorable experiences for residents, demonstrating how such outings can significantly enhance their well-being and bring a sense of connection to their past

The Needs Rounds approach will help Scottish care homes deliver 32 of the recommendations required in new policy for the sector The approach helps with future care planning reducing unnecessary transfers to hospital, provides staff education, and provides a framework for multidisciplinary working which values care home staff The Needs Rounds model helps meet the challenges for the care home workforce such as high turnover and variable staff skills, say the researchers

Professor Liz Forbat of the University of Stirling s Faculty of Social Sciences who headed up the research said “Residents of care homes often lack access to end-of-life care from hospice teams despite how unwell residents are and that care homes are the main place that UK people now die If their needs are not fully met end of life can be distressing with poor-quality deaths and sometimes futile hospitalisations “What we saw was that this model can improve the lives and deaths of care home residents A Needs Rounds approach to palliative care enables them to die with dignity where they want to It may also benefit relatives by increasing their confidence in the home’s quality of care,” added Professor Forbat, a researcher with expertise in palliative care and relationships at end of life

Public Satisfaction with the NHS Hit Record Low

Before The General Election, New Polling Shows

and increasing the number of staff in the NHS by increasing recruitment (32%)

The polling shows that more than half of people (52%) think the NHS will get worse over the next year In particular they think that pressure or workload on NHS staff (65%) and waiting times for routine services (62%) will

Care Home Scoops Coveted Care Titles

Jenny Szabo has been crowned Activities Coordinator of the Year and Jacqui Woolgar has been crowned Resident Ambassador of the Year for the Central Division in the Barchester Care Awards 2024 and are both now through to the national round of judging The Barchester Care Awards celebrate the staff who go the extra mile for the benefit of the 13 000 residents living in Barchester s 261 care homes and private hospitals across the country Categories range from Registered Nurse of the Year and Carer of the Year to Dementia Care Champion’ and ‘Activities Coordinator of the Year’ Over 5 000 nominations were received from homes and hospitals across the UK All entries were a very high standard and Jenny and Jacqui are over the moon to have been named the winner for their respective categories beating hundreds of other nominees

Jenny Szabo said: “I am deeply honoured to receive the Activities of the Year award in the Central

Division This recognition reflects the hard work dedication and collaboration of everyone involved in our activities and initiatives Winning this award is not just a personal achievement but a testament to the positive impact our efforts have had on the community I’m grateful for this acknowledgment and excited for what the future holds

Jacqui added “I am very excited and honoured to be given this award I value my role as the Resident Ambassador and hope in some small way I can enrich the lives of the residents who live here

As the winners for the Central Division, Jenny and Jacqui are now through to the national finals in which the overall winner is decided They will join winners from across the UK at a special awards event in October to celebrate their outstanding achievements and discover if they have won a national award

General Manager Geanina Tinca said: “This is an amazing achievement and the whole home is supporting both Jenny and Jacqui We are so proud of them They are both amazing people and we are very lucky to have them with us at Hilton Park care home”

Marketing as a Care Industr y Business Owner

With an increasing number of care agencies and homes fighting for attention, the importance of good marketing has never been more crucial Whether your goal is to draw in new residents establish a solid reputation in your community or on-board more private at-home care clients having a well-thought-out marketing plan is critical to setting your care business apart from the others in the area

We asked Fiona Wylie, founder of Marketing Agency Brand Champions (www thebrandchampions co uk) for her insight on how you can improve your care home or care agency marketing UNDERSTANDING YOUR TARGET AUDIENCE

Before you can market your care business effectively look to understand who you are marketing to In adult social care your primary audience includes potential residents, the elderly, and those with health issues living at home but most importantly their families and loved ones, who often play the most significant role in decision-making Knowing their concerns preferences and priorities can help tailor your marketing efforts to address their specific needs For example families might be looking for a care home that provides a friendly and home-like environment or specialised services for conditions like dementia Equally, as a domiciliary care service provider, a family member may be looking for carers who can come twice a day to cook

clean and administer medication

By identifying and understanding your target market you can create marketing messages that resonate with them and highlight what makes your care home the right choice SHOWCASING YOUR UNIQUE SELLING POINTS (USPS)

Identifying and promoting your unique selling points (USPs) is essential in a marketplace where many care homes and agencies offer similar services

What sets your care home apart from others? It could be your experienced and compassionate staff a unique approach to care specialised facilities or even the cultural and recreational activities you offer These USPs make your care business distinctive and should be at the heart of your marketing strategy Take the time to thoroughly evaluate what your care business does best and why potential clients would choose you over competitors Once you clearly understand your USPs incorporate them into all your marketing materials from your website and brochures to social media posts and community events This consistent messaging will help build a solid and recognisable brand identity that potential clients and their families can trust

BUILDING A STRONG ONLINE PRESENCE

Many families and potential residents will start their search for a care home or care agency online making it essential that your website is professional easy to navigate, and informative Ensure your website includes detailed information about your services facilities staff qualifications, and any special programmes you offer High-quality images can also give prospective clients an idea of what they can gain from you

Beyond your website social media platforms such as Facebook Instagram, and LinkedIn can be powerful tools for reaching your audience and engaging with the community Regularly posting updates sharing success stories and highlighting events can help humanise your care business and build community Social media also allows families and residents to provide feedback and reviews which can further enhance your reputation You could also run targeted campaigns such as a local community outreach working with a charity or partnering with health care providers THE ROLE OF TRADITIONAL MARKETING

While digital marketing is vital traditional marketing methods should not be overlooked especially in the adult social care sector where word-of-mouth and personal recommendations often carry significant

weight Additionally you are a local business looking for local custom

So, pay attention to in-person marketing and advertising! Printed brochures leaflets and flyers can be valuable tools particularly when distributed at community events GP surgeries or local businesses These materials should be well-designed informative and reflect your brand's ethos Showcase your happy clients, the incredible care you provide and use QR codes to create a follow-up opportunity One scan and they re taken to a landing page which is optimised for conversion

Moreover, maintaining good relationships with local healthcare providers community leaders NHS and the local council can lead to valuable referrals Hosting open days attending local events and participating in community activities effectively raise your care business profile and establish trust within the community

WORD-OF-MOUTH REFERRALS AND INTERNAL MARKETING

Word-of-mouth remains one of the most powerful marketing tools in the care industry Satisfied residents clients and their families will likely share their positive experiences with others, leading to organic referrals

This is where internal communications come in!

You should regularly update families residents or care clients

Whether through a newsletter or a letter let them know the great work you ve been doing and what s on in the local community Encourage them to share their feedback and testimonials which can be used in your marketing materials or on your website to build credibility

Additionally if you re a domiciliary care business consider implementing a referral programme that rewards residents or their families for recommending you to others This incentivises referrals and shows that you value and appreciate their support

Understanding your target audience highlighting what makes your service unique and building a strong online and offline presence can help you effectively connect with potential clients and their families

Traditional marketing helps to raise awareness of your care business

Digital marketing should complement these traditional methods ensuring you reach all demographics and drive consideration Internal communications build trust and encourage word-of-mouth referrals Ultimately a thoughtful omni-channel approach to marketing will help you build a strong reputable brand that resonates with your community and draws in the clients you want to serve

New Dementia Campaign Launched

Raise Awareness and Offer Support

A new campaign to raise awareness of dementia and offer help for those whose lives have been affected by the condition has launched this month

‘Let’s talk Dementia’ - www letstalkdementia co uk, which is organised and funded by Luye Pharma Ltd, offers information about the condition as well as resources that individuals community groups and carers can access It covers everything from types of dementia and what the symptoms are through to advice on nutrition staying active and guidance for carers

There are currently more than 944 000 people in the UK who have dementia1 and one in three people will care for someone with the condition at some point in their life 2 By 2040 it is estimated that up to 1 7 million people could be living with dementia in England and Wales 3

The launch of Let s talk Dementia comes following a survey with 1,000 people4, carried out by Luye Pharma Ltd, which showed there is concern about access to dementia information 57% think there is not enough available, while 22% are unsure

Contributing to www letstalkdementia co uk are partners and support groups with expertise in the dementia field They include GP and media medic Dr Rosemary Leonard the movement education specialist Joël Kruisselbrink who creates exercises and games for the elderly and nutritionist Jane Clarke who

support group Tide (www tide uk net) which offers support and advice to those caring for someone with dementia

Said Dr Rosemary Leonard who worked with Luye Pharma Ltd as a

540,000 Additional Care Staff Are Needed By 2040

By Avinav Nigam Tern Group (www tern-group com)

Many of your loved ones who will need care over the next 15 years won t be able to receive it The UK is facing one of the worst shortages of care staff ever seen By 2035 in just 11 years we need to hire an additional 430,000 people 540,000 additional care staff are required by 2040 Sobering figures aren t they? Where does this leave us? Care staff don't only care for those with progressive diseases like Dementia or Parkinson's They also cook clean and maintain homes for those less able They administer medication to prevent fatalities They support special needs adults and those with mental health issues You see, our carers not only support the elderly but they also support varied needs throughout our society "The most recent data shows that the prevalence of disability among working-age adults is 23% – up from 16% in 2010/11 " This supports the notion that not only our ageing population needs carers but also working adults

As our population ages and the need for caregivers increases we ought to discuss the workforce strategy that needs to be implemented What we are currently doing is not enough We need to make a change and quickly

The Workforce Strategy for Adult Social Care in England is created by and for the sector through the collaboration of the committed members of the Workforce Strategy Steering Group and the sector " [Skills for Care]

The Skills for Care Workforce Strategy rightly emphasises improving pay working conditions and professional development as essential to attracting and retaining talent However a fundamental shift in how society values care work must happen to elevate the sector For instance in countries like Denmark and the Netherlands, care work is highly regarded, with strong professional support networks and better compensation Emulating such models could help reframe care careers as necessary and prestigious thereby drawing more people into the profession and ensuring long-term workforce stability

Furthermore the strategy s call for embracing innovative solutions especially technology should be seen

as an opportunity to transform care One way is to use technology for purposeful and ethical migration To illustrate we could use a full-stack upskilling global migration and placement platform for skilled talent A

C2B2B model would make it easy for people to upskill for their dream carer job migrate to the UK and be placed in a carer role

Care England NSDC (Government of India) and TERN Group met for a RoundTable last month to discuss collaboration between India and the UK, and how an ethical and sustainable approach to international recruitment could not only address workforce challenges but drive up care quality and retention in the UK care sector Following this, a series of proof-of-concept pilots with selected partners will be launched Each pilot provides the following:

• High-quality experienced and motivated Indian nursing talent who see the care sector as a career

Pre-departure Level 2 accredited and tailored Care Workers Certification Programme

• Holistic pastoral support, guaranteed housing and financial credit access

Ethical recruitment through Government of India-approved background checks and document verification

It’s an exciting concept the results of which will be eagerly awaited Another example is the use of telehealth and AI in patient monitoring which can reduce the strain on care workers by automating routine tasks and enabling remote support This doesn't just make the sector more efficient; it also improves the quality of patient care Continuous professional development in these technological areas is essential as it ensures care workers are prepared to integrate and utilise these advancements effectively

The strategy's emphasis on systemic transformation is crucial However collaboration across all levels must occur to drive this change - government care providers and educational institutions For instance initiatives like Germany's dual education system, which combines vocational training with classroom learning, could be adapted to create a robust pipeline of skilled care professionals in the UK This type of collaboration ensures that care workers are well-trained and supported throughout their careers, vital for the sector's long-term success

Finally the strategy's success will depend heavily on its implementation Clear accountability measures such as setting up independent bodies to monitor progress are necessary to ensure that these initiatives lead to real change For example Australia s Aged Care Quality and Safety Commission is critical in ensuring standards are met across the sector, offering a model that could be replicated in the UK

Additionally implementation flexibility allowing for real-time data adjustments will be crucial This approach will help maintain the strategy's relevance and effectiveness in the face of evolving challenges

Ultimately we have lots to learn and very little time to do it We must look to our global partners for inspiration and in some cases help to make the radical change to the sector that is needed

Celebrating Community and Culture: The International Mango Festival at Karuna Manor

Karuna Manor proudly hosted the International Mango Festival on July 22 2024 a vibrant and joyous celebration that brought together residents their families and the local community The festival was a resounding success brimming with delicious treats engaging activities and a warm sense of togetherness

Attendees were delighted by an array of mango-infused delicacies crafted by our talented culinary team The menu showcased the versatility and rich flavour of mangoes with delectable cakes, creamy puddings tangy tarts and refreshing mango lassi These culinary creations were a highlight of the day, enchanting everyone present Traditional performances added a cultural touch to the festivities Guests enjoyed music dance and storytelling celebrating the rich heritage and significance of the cherished mango These performances enhanced the vibrant atmosphere connecting everyone through shared cultural experiences A memorable moment of the festival was the communal prayer session held at the temple Residents, their relatives and local community members joined together in a heartfelt ceremony fostering a sense of unity and shared celebration This spiritual gathering added a profound dimension to the event, bringing everyone together in gratitude and community spirit

Baron Medical

Home Manager Payal Chhabra expressed her joy at the success of the event saying The International Mango Festival was a wonderful opportunity for us to come together and celebrate the joy that mangoes bring to our lives It was heartwarming to see our residents their families and the community enjoying the day together Hotel Services Manager Sagar Joshi added “This festival reflects our commitment to creating enriching and memorable experiences for everyone at Karuna Manor We are thrilled to have hosted such a successful event and look forward to many more celebrations in the future ” Residents and their families also shared their joy A R a resident remarked “I had such a wonderful time The mango dishes were delicious and the activities were so much fun It’s a day I’ll remember for a long time U S, a family member of a resident, added, “It was amazing to see everyone so happy and engaged The staff did an incredible job and

How to Resolve Key Challenges in Care Home Laundr y Rooms

Those tasked with managing a care home laundry face a delicate balancing act between maintaining optimal hygiene standards and laundering items as quickly and cost-effectively as possible That s on top of ensuring that the laundry facility is running efficiently and safely at all times with the appropriate commercial washing machines and commercial tumble dryers and best practices in place to reduce the risk of cross-contamination from infected linens and clothing

With this in mind, what are the

Mayor

and Mayoress of Northampton

‘Playday’

at Local Care Home

the amazing Sparky & Sprite singing duo had everyone up and dancing to songs from the Past to Present day Attendees enjoyed a complimentary afternoon tea with homemade refreshments courtesy of Chef Jennifer and the homes hospitality team

General Manager Rosalyn James of Collingtree Park care home said: “Today’s café was full of brew-tea-full fun and energy that our VIP guests made even more special The power of play with friends at its best! One of our residents; Betty had a special conversation with the Mayor and Mayoress about growing up and living in Northampton that absolutely made her day!

Blueleaf and TENA Partner to Promote Best Practice and Sustainability In Continence

Blueleaf Care is promoting best practice in continence care to help care homes deliver better outcomes for residents and help reduce their environmental impact through the choice of products they purchase During Continence Care Week Blueleaf partnered with global leading continence brand TENA to run Learning Circles for carers across 16 care homes Each of the sessions included discussion on best practice for care home staff with TENA experts explaining the health and sustainability benefits of using the right products for its intended purpose With two out of three people in care homes requiring continence care, best practice can deliver the dual benefit of increasing a resident s quality of life while reducing a care home s environmental impact

In addition to the education sessions Blueleaf and TENA are also marked World Continence Week by hosting a series of Bloom & Grow activity workshops for residents providing sunflower seeds for them to sow in pots for their rooms or around the home These sessions were designed to support the care home’s commitment to provide social activities which are beneficial to residents cognitive function; so too is connecting with nature by handling soil watering and tending flowers Ellen Brown Sales and Marketing Director of Blueleaf Care says encouraging best practice is a priority for

Blueleaf “Well managed continence care improves a resident’s quality of life considerably preventing avoidable accidents which can result in further health complications but it

Report Shows Burnt Out Doctors

‘Forced To Take Matters Into Their Own Hands’ Says BMA

Responding to the GMC s The state of medical education and practice in the UK Workplace experiences 2024’ report, which found 19% of doctors are reducing their hours and 41% are declining additional work due to excessive workloads Dr Latifa Patel BMA representative body chair and workforce lead said “With large numbers of doctors struggling to cope with workload pressures and already working regularly beyond their contracted hours we have worrying levels of burnout and patient safety is being put at risk It’s clear doctors are now being forced to take matters into their own hands to protect themselves and their patients

“Reducing hours will be a

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Dementia Activity App Celebrates 10-Year Anniversar y

A museum-led dementia awareness programme House of Memories is marking 10 years since its memory activity app launched at the House of Commons

The free My House of Memories app co-created with people living with dementia, was launched two years after the creation of the wider House of Memories programme which is led by National Museums Liverpool The aim of the app is to develop connections and conversations between people living with dementia and their families and carers, through digital collections of objects Together people can explore pictures of museum objects and everyday items – which range from a Singer sewing machine to a 10 shilling note – and discover things which resonate with them Images are brought to life with sound music and descriptions which can help to spark memories of days gone by Users can also save favourite objects to a digital memory tree digital memory box or timeline and add their own photographs to the My Memories feature on the app Over the last decade, objects on the app have been interacted with more than a million times

Throughout the years House of Memories has worked with a range of museums organisations and communities around the world to create content for the app, to provide a choice of objects to resonate with as many people living with dementia as possible Recent partnerships have included collaborating with Welsh Government and 14 museum partners across Wales to develop dual-language content for the app and working with the Chelsea Pensioners at the Royal Hospital Chelsea to create a collection of hospital and British Army memories

In order to support professional carers working with people living with dementia as well as families and friends House of Memories also provides online and in-person training where you can learn how to use the My House of Memories app and hear about other dementia activities and resources The in-person training takes place in Liverpool every month while online training – made up of 31 expert videos across four modules – can be completed at any time

The House of Memories team also offer bespoke dementia awareness and app training to organisations which work with or support people living with dementia, from the likes of residential and nursing homes to housing associations and groups offering support services

Sarah Wright Project Coordinator at Gairloch Museum in northwest Scotland runs a ‘Whatever the Weather’ Wednesday reminiscing group and recently worked with House of Memories to deliver training to encourage local people and carers to engage with the app particularly the Highland Memories section which was developed with museums across the Highlands

Sarah said: Within minutes of getting started everyone was chatting about the images they were choosing and listening to the recordings on the app It was great to see people of different ages sharing memories together

The training session was really well presented and there was an excellent sense of connection between the trainers and the people being trained It was good to get carers together and to have the opportunity to talk more about dementia and what it really means to live with someone who is living with dementia ”

The My House of Memories app is available to download for free on iOS devices via the App Store and on Google Play for Android devices Information about in-person online and bespoke training is available on the House of Memories website

Family and professional carers of people living with dementia who are local to Liverpool where House of Memories is based can also join free ‘memory walks’ and ‘When I was little’ events at Museum of Liverpool which use museum displays and collections to encourage conversations about the past The team also have a mobile museum, which visits local care homes and organisations, to provide immersive reminiscence experiences for people living with dementia Find out more about the House of Memories programme on their website

Care Show Birmingham Awaits You...

NACC Training & Development Forum 2024 Programme Confirmed

The National Association of Care Catering (NACC) once again returns to the East Midlands Conference Centre, Nottingham, 2 – 3 October, for the NACC Training & Development Forum 2024

Following last year s successful move to a two-day event, the Forum offers a wide range of keynote speakers training workshops live cookery demonstrations meet-the-buyer meetings exhibition viewing and networking This year s programme with the strapline of Aspire l Empower l Innovate reflects the issues that are topical within the care sector including sustainability recruitment and retention A range of influential speakers and business leaders have been lined up to provide the audience with up to moment thought and trends The Forum will also include a full briefing on the recently published British Dietetic Association (BDA) Care Home Digest that was written in collaboration with the NACC A session on menu planning is designed to dovetail with the new Digest

and talks will be addressing these important topics whilst the CQC Single Assessment Framework will be a hot topic for those who need to understand how Regulation 14 and meeting the nutritional needs of all residents affects their business

Following on from the successful D-Day Landings anniversary delegates will hear about the Veteran Friendly Framework and how the appropriate support can be offered to veterans living in a care home

Neel Radia Chair of the National Association of Care Catering said: The Training and Development Forum always forms a pinnacle of the Care Sector s year and I am delighted with the wide range of topics and experts we have been able to bring together for this year s visit to Nottingham

Other talks include looking into the future of care services what will they look like in the years to come? There will be an opportunity to understand the needs of the future workforce and the challenges that may arise from encouraging Gen Z to engage in a worthwhile career Sustainability and food waste remain high on the agenda and leading, powerful speakers have been lined up to address the delegates Dementia hydration and the rise of diabetes are important aspects in all care environments workshops

“During these challenging times we fully understand how difficult it is for our members to take two days away from their places of work and so it is increasingly important that we offer them the opportunity to listen to the best speakers whilst networking with their colleagues Sharing experiences with like-minded professionals makes the commitment so worthwhile

We will also be taking the time to celebrate those unsung heroes from the Care Sector with the NACC Awards as well as crowning our 2024 Care Chef of the Year I would encourage everyone who has an interest in quality care catering to attend the Forum

Nottingham Care Home Resident Enjoys Cruise Trip On River Trent

Staff at HC-One s Silverwood care home, in Beeston, Nottingham, have been focusing on making a resident s dreams come true

Olive Cowley, 91, moved into Silverwood in January 2021, and she celebrated her birthday on Friday August 2 Olive has lived a wonderful life and continues to do so at Silverwood

She has explored the world on beautiful cruise ships the first of many being the Queen Elizabeth II Olive went on many cruises throughout the years, where she was accompanied by her husband or family on most of the trips

She met many friends on her travels and still talks about them Olive even got the opportunity to sit at the captain s table this is something that is a huge honour and she speaks about it with pride

Olive – who lives with dementia – often gets dressed up and packed up to continue her cruising adventures she still talks about meeting her captain again As a birthday present for Olive s 91st birthday staff at Silverwood care home arranged to take her on the Nottingham Princess River Cruise Along with Olive staff also brought Rosemary Derry along on the trip as she shares the same passion for being on the open sea Rosemary and Olive are good friends and it made the day extra special The Nottingham Princess is the largest river cruiser on the River Trent

They started their cruise at the river lodge mooring in Colwick and thoroughly enjoyed the breath-taking views while passing some of Nottingham’s famous

and

cream for dessert

To top off the day

“I really enjoyed my time reminiscing on the

Princess River

Thank you to the staff at Silverwood for making my 91st Birthday extra special ” Silverwood resident, Rosemary Derry, stated:

“Thank you to Olive for letting me accompany her on her trip on the

”

Dovehaven Care Homes Crowns

‘Employee of the Year’

Dovehaven Care Homes is proud to announce that Justus Nautoro is ‘Employee of the Year Justus works at Garden Lodge Care Home Liverpool

Justus was a very popular winner and his speech brought those in attendance to tears He spoke about what caring for residents meant to him It was very moving and proved that he is the rightful winner exemplifying the Dovehaven values in both his words and his deeds Everyone at Dovehaven send their warmest congratulations to him

Dovehaven hosted a special celebratory event at The Vincent Hotel Southport on Friday Bringing together those who have been recognised for going the extra mile’ for both residents and colleagues Winners were nominated and voted for by their colleagues

This inaugural recognition event brought together representatives from the whole business and all corners of the region celebrating nominations aligned with the values of their business

CEO Jenny Davies writes ‘’We started our Employee of the Month recognition programme about 2 years ago and have built it up over that time For me Employee of the Month and this celebration event is just a small gesture to recognise the amazing work that our colleagues do on a daily basis Everyone in our business is able to hear the wonderful examples of outstanding person-centred care that our colleagues provide; it is important for our teams to know how important they are to us and that we genuinely appreciate what they do for our residents on a daily basis

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Mark Drakeford Returns to Welsh Government as Health Secretar y

Bottisham Care Home Resident's Wish Comes True At Owl Sanctuar y

Hilton Park Care Home in Bottisham had a fantastic time when they visited the Suffolk Owl Sanctuary at Stonham Barns

The owl sanctuary visit came about after

Teenage Sweethearts at Barnsley

Home Celebrate

72nd Wedding Anniversar y and Say Secret to Long Marriage is “Spending Time Together”

A couple at a Barnsley home have celebrated their 72nd wedding anniversary and say a secret to happy and long marriage is “spending time together”

Gordon (93) and Joan (92) Pleasant live at MHA Mapplewell Manor and had a memorable day celebrating their anniversary

The two met when they were approximately 15 in a church youth group at St Peter s Church in Barnsley

They married when they were 21 and have two children, Gordon Junior and Andrea who joined them on the day

The couple received a telegram from the king and spent the day looking through their wedding photographs with residents and staff

The kitchen staff at the home prepared some sweet treats including a cake which was enjoyed by all

The home provides residential and residential dementia care for 87 residents

Speaking after the event Gordon said: “I really enjoyed the celebration and enjoyed spending time with family and singing along to my favourite songs

The secret to a long and happy marriage is spending time together and as a bloke you need a lot of patience!

In the early days we went on a lot of holidays together mostly with our families

Most of my family was in Blackpool and Joan s was in Scarborough so we went to Scarborough more often

I really enjoy talking about mine and Joan s history together and want to thank the home for a lovely day ”

Well-Known Local Couple Perform

Official Opening Of New Care Home

and stimulating activities Peter and Diana said they were delighted to be

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cial

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We have had a care home in the village previously which closed abruptly and that left a void so it’s great to see Glenburnie now up and running ” he said

“The facility is breathtaking it s wonderful to see how the design of the rooms communal area and gardens all links so well and the residents have told me how much they appreciate the range of activities

“What I particularly like is the way Glenburnie isn’t sealed off, the people behind it clearly appreciate the value of being part of the local community Residents and visitors will make use of the local shop and pub and in a lovely gesture the home has recently paid for CCTV to cover the nearby children’s park as they appreciate residents can take their grandchildren there ” Reflecting on the opening, Managing Director Jacqui Orrells said: “I see our role as helping people to live their best lives In many ways it can be the exciting start of a new chapter the chance to make

acres at Hensol and transformed it into Llanerch Vineyard the best-known vineyard in Wales They sold the vineyard in 2006 Now both in their eighties the couple had been looking for a home that will allow them their independence and opportunity for enriching activities alongside the care and support needed in later life The facilities are excellent said Peter But no matter how good the facilities are it s the people that matter and we have found that the people here whatever their role are amazing Local Vale of Glamorgan Councillor Russell Godfrey believes Glenburnie will become a valued addition to the local community

Sona raises £22m to help large Social Care organisations access AI-driven WFM

We are excited to announce this new round of investment and how it will impact large Social Care organisations and their employees

Together with my fellow co-founders, Oli Johnson and Ben Dixon, we’d like to thank Felicis who led the financing with participation from Northzone, Google s AI-fund Gradient, SpeedInvest, Antler, BAG Ventures, and the numerous notable angels who participated in the round

When we founded Sona in 2021, we wanted to solve the unique challenges of frontline work with technology that empowers every employee, on every level of a large organisation

Two years later, Sona is doing just that for over 100,000 people We are grateful to the many organisations who have chosen us to support them on their digital journey, including Community Integrated Care, iVolve, Affinity, Yorkshire Care, Greensleeves Care, Cartrefi Cymru, and Livability, helping them deliver almost 5 million seamless shifts We’d also like to thank our partners who share in our vision for an integrated tech landscape for Care, including Nourish, Radar Healthcare, and Lottie

Some of the most talented and motivated people around have joined us to make this possible, and I d like to give a particular shout-out to Hayley Horwood and Richard Upshall Together, they have more than 25 years of experience in the Care sector and their insights have guided us every step of the way

This deep involvement has taught us that the complexity associated with multi-location, 1000+ staff operations is coupled with the pressure and responsibility to provide the best care possible Social Care demands a state-ofthe-art solution, built with the kind of technology that isn’t just the latest right now, but that is flexible enough to continue being state-of-the-art ten years from now and later into the future

The financing is a big step on our journey to becoming the go-to WFM for large Social Care groups, but - more importantly - it is an investment in the sector as a whole

Over the past year, we ve seen demand for a nextgeneration solution like Sona increase fourfold Our

partners are looking to make their operations more efficient and reliable, improve staff satisfaction, and become financially sustainable organisations that can easily grow and support more people

The fact that we can confidently say Sona is a solution that pays for itself - and then more! - is something we’re incredibly proud of because it provides organisations with a new revenue source they can re-invest into employee wellbeing and a better experience for the people they care for

So, what does this mean for the Care sector?

1. A truly intelligent AI-driven solution

We want to empower Social Care enterprises to forecast their staff needs based on what is best for the people they support with maximum accuracy and automatically tailor their operations accordingly This will help organisations speed up their scheduling, gain real-time views of their shift runs, and encourage growth in a way that tech simply hasn’t in the last decade Previously, the focus was mostly on digitising paper-based processes, but as many organisations are now starting a vendor-replacement cycle, we want to provide them with a real nextgeneration solution

2 Automated HR processes

Our HR solution is already closely linked to Scheduling and communicates seamlessly as solutions built to work together from day one should The next step is to bring automation to the HR processes that currently take up the most time and are heavily prone to errors Our goal is to make the data we feed into our Payroll engine as accurate as possible and remove the potential for mistakes to snowball, leading to drops in employee satisfaction, more admin time, and even legal risks down the line

3. User-first technology

One implementation challenge organisations have experienced with legacy software is low tech adoption rates from frontline staff But what oftentimes is seen as fear of change, is actually a natural reaction to employee apps which were not designed to be accessible The Sona mobile app - together with all our interfaces - is built with usability in mind and consumer-grade standards We want to enrich this experience with even more features that make user life more efficient and increase satisfaction, particularly around self-service and onboarding new staff We believe the first impression new employees get of their organisation and its processes is key to their retention

4 High-quality research and contributions to Social Care in the UK

The feedback we’ve received for our industry-leading reports, webinars, and other research activities has always been incredible and we re only looking to add more Social Care is first and foremost about the people and the community We plan to continue reporting on the pulse of the sector, bring together leaders and visionaries to share their insights, and always spotlight the many opportunities Care offers At the same time, we want to expand our existing charitable contributions and make sure that we’re always giving back to those on the frontline

committed our Customer Success and Implementation teams are to always going the extra mile, helping them optimise and grow their business We want to make sure that as we grow ourselves, we only improve this experience and provide even more comprehensive support every step of the way For that we’ll be on the lookout for the best talent available

Overall, with Sona, I like to think of it as building the “selfdriving car of running a Care business The last 20 years of workforce management were dominated by legacy point solutions that digitised simple paper processes Sona is building the next generation of WFM with a truly intelligent platform that enables organisational leaders in complex, multi-location enterprises to put the right people, in the right place, at the right time; and to seamlessly manage their workforce end-to-end

We believe we can deliver this because our exponential growth has been driven by tangible factors: speed of product delivery, high configurability, and sector expertise

Unlike legacy platforms, Sona’s technology has been built from the ground up for real-time data processing and insights Leveraging the Elixir programming language and large language models - similar to what powers tools like ChatGPT - we offer AI-powered real-time actionable feedback which helps drive intelligent decision making and leads to real workforce productivity gains The trust of our investors so far has yielded a total of £30 millionfunds that we see contributing to the development of the sector as a whole

“We are proud to lead Sona's Series A round and support its mission to empower frontline enterprises with cuttingedge workforce management solutions We believe in Sona s potential to redefine how businesses [ ] manage their workforce, and we re excited to be part of their journey towards reshaping the future of work Ben, Oli, Steffen and the Sona team have already helped over 100,000 frontline workers schedule shifts, and we know so many more will appreciate smarter software that enables their work ”

Niki Pezeshki, General Partner at Felicis

As we continue to innovate, our mission remains clear: to transform the outdated tools that have hindered Care enterprises in the past and usher in a new era of intelligent WFM that drives efficiency, employee wellbeing, and, ultimately, the delivery of exceptional care

Steffen Wulff Petersen Sona CEO and Co-Founder

5. A trustworthy partnership for all our UK customers

Our partners have consistently highlighted how

Sona co-founders Ben Dixon Steffen Wulff Petersen and Oli Johnson

More Than A Millennium as Ten Centenarians

Celebrate at Hampshire Care Home

Ten amazing people aged 100 or more met in the same room at the same time for a remarkable centenarian celebration over afternoon tea

The seven women and three men all live at Colten Care homes in the south and gathered for the unique get-together in a lounge at the provider’s Court Lodge home in Lymington, Hampshire

Their combined ages meant that a full 1 005 years of life - five more than a millennium - were represent-

ed

Joining six Court Lodge centenarian hosts were fellow Colten residents born in 1924 or before and now living at care homes in Salisbury Bournemouth, Lymington and Brockenhurst

After introducing themselves the attendees shared stories from their long lives and spoke about their families careers interests the care they receive today and how they feel about being centenarians

Among those sharing early memories was 101-year-old Ula Rigg who travelled to Lymington from Braemar Lodge in Salisbury where she has lived for the past two years

Ula recounted how, as a five-year-old, she was chosen by her school to present a purse of money to the then Duchess of York later the Queen Mother who was making an official visit Ula, who was born in the Midlands and brought up in Bristol, passed round a photo of herself learning to curtsy before she met the famous royal and said As well as the curtsy I had to walk up four steps to the little platform where the Duchess was standing

“I presented the purse and then to my utmost horror I nearly fell down the steps because I was so excited I wanted to get back to my mum

With most of the group being great grandparents, there was considerable discussion of family life

Ula was one of those who highlighted Skype and Facetime as means of staying in touch with children grandchildren and great grandchildren here and across the world

All of the group had their younger years impacted in one way or other by the Second World War

Among her duties in a job at the Foreign Office in London Court Lodge resident Iris ‘Margaret’ Honeyman worked on activities in support of the French

Resistance It was a very challenging job but I enjoyed it ” she said

Former Royal Navy officer Boyd Salmon was just 18 when he was badly

injured clearing enemy mines from a beach in The Netherlands in 1945

After the war Lymington-born Boyd became a Chartered Engineer his profession until retirement

Now living at Court Lodge, he says he feels comfortable and his care is very good”

Some of the group shared their secrets of longevity

Ethel Wise a former cook from Kent who lives at Avon Cliff in Bournemouth said: “Hard work and a sense of humour ”

The advice from ex-nurse Diana Creasey who lives at Woodpeckers in Brockenhurst and was a volunteer at Oakhaven Hospice for several years is: “Keep active follow a good diet and make sure to have lots and lots of fresh air ”

Court Lodge resident Eric Richard Robinson 100 said his secret was never having smoked much and drinking very little alcohol”, adding: “When I was in the army, I gave my cigarettes and whisky away ”

Suggestions from others for a long life included chocolate red wine bananas staying calm and not getting heated about things’ and ‘staying away from men , but the importance of family love and support was cherished most

Asked how it feels to be a centenarian Iris summed up the thoughts of several party guests saying: “It feels no different but I do feel very proud to have made it to this age!”

Yorkshire-born Enid Docker another Court Lodge resident used to be a ballerina and ran her own ballet school for young children She said: “Dancing was my passion, I love it ”

And on her life at Court Lodge now Enid said: I feel safe here being 100 and still being alive feels nice

A specially made banner was displayed at the party highlighting that 100 years is the equivalent of: 1,200 months; 5 200 weeks; 36 500 days; 876

heartbeats; 894,000,000 blinks of the eyes; and 736

breaths

Court Lodge Home Manager Rebecca Hannam said After they introduced themselves around the table they really enjoyed chatting getting to know each other and hearing about everyone s lives and careers It just goes to show that a great age is no barrier to making new friends ”

At the close of the party each guest was presented with a 1924 penny farthing coin as a keepsake of the celebration

Harrogate Care Home Opens Memor y Suite

Poole Care Home Resident Hits The Mark With Clay Pigeon Shooting Wish

Glasgow Care Home Worker Set To Take On 4,000 Metre Mont Blanc Climb

Highview Lodge Classic Car Show

West Heath Care Home Shines At The IPC Champions Forum Awards

Staff at a residential nursing and dementia care home in West Heath are celebrating after scooping two accolades at the latest IPC (Infection Prevention and Control) Champions Forum awards

Austin Rose part of Midlands care provider Macc Care Group was honoured with two prestigious awards at the recent event, including the ‘IPC Champion of Champions Highly Commended Award 2024 Hosted by Birmingham Community Healthcare

Commenting

Care Home Hosts Cheese and Prosecoo Afternoon

Staff, residents, relatives and the local community came together at Moors Manor to enjoy a Cheese and Prosecco afternoon that was held in the home’s grounds

The hospitality team at Moors Manor served a selection of delicious cheeses, which were enjoyed by everyone who came to the event

Guests included friends and family to the residents and staff at the home and the local community who all attended the event The team at the home also invited local performer Mark Busell who performed a range of classical and pop hits which many of the guests

sang along to

Resident Marianne said “I thoroughly enjoyed the afternoon surrounded by lots of great people Thankfully the weather held out until we finished Staff did a great job not just on the day but organising the event and getting everyone together ” Gemma Chalkley, General Manager at the home, said: “Staff at Moors Manor are dedicated to making sure that the home is a hub of the local community and this event along with all their hard work has definitely paid off It was a resounding success!”

Empowering Carers Through Technology

The job of a care worker though immensely rewarding is not without its challenges A growing demand for social care has seen carers placed under greater strain with a mounting workload and limited resources

Increasingly carers are also exposed to abusive and even violent behaviour from service users and their relatives Be it deliberate or as often the case unintentional Such aggression can leave a profound mark on diligent and dedicated care staff

The solution to many a modern-day problem is often tech and so too is this the case when dealing with today’s care landscape STAFF ALARM SYSTEMS

Tech has proven to be a friend to the care worker automating administrative tasks enhancing reporting and in the case of staff alarm systems, protecting them from potential harm

What was originally a bell to alert colleagues to the need for assistance has become far more sophisticated The modern safety alarm is discreet can be easily attached – if not part of – the wearer s uniform It is supremely efficient and designed with the accuracy to pinpoint the exact location of an active call in a ward of over 80 rooms

With the press of a button carers have immediate access to a team of responders able to assist, provide cover, and - where needed - intervene to de-escalate high-risk situations This access instils confidence in staff: confidence that the highest quality of care can be delivered,

and confidence in their safety in the workplace

For overwhelmed care workers the ability to summon help with the press of a button is incredibly empowering Be it calling lunchtime cover on a 1-to-1 patient, or requesting urgent assistance with an abusive resident the alarm offers staff a greater deal of control, assurance and resources while at work

HOW DOES IT WORK?

In Pinpoint s case an integrated staff safety system ensures full site security When activated, a personal staff alarm emits infrared signals to receiver units installed throughout the building These in turn send vital information to display units and devices such as pagers and desktops detailing the exact location and type of call – assistance or emergency

Within 85 milliseconds of triggering an alarm, colleagues are informed that an incident is taking place and crucially exactly where it is in the building

The application of infrared technology to provide precise reliable and efficient data is critical here Rather than rely on WIFI-dependant systems - which are prone to interference and inconsistency –Pinpoint s infrared systems deliver an accurate consistent service that care workers can trust And, for a growing care home population, such precision and dependability have never been more important SUPPORTING THE WORKFORCE

The presence of high-performance alarm systems in care home settings has proven invaluable to workers

With increasing demands being placed on care workers due to a growing care home population and staff shortages the ability to quickly summon additional assistance is crucial to their sense of wellbeing and security

For staff in St Brigid s Hospital in Galway the installation of Pinpoint s staff alarm system provided reassurance that help was only a buttonpress away Maria Donnellan, a Clinical Nurse Manager on the ward, said If a resident becomes abusive toward a member of the team or if a patient is choking staff can quickly call for support and know it will soon be on its way ” As a result, staff report higher levels of job satisfaction and reduced stress caused by the threat of violence

As the care home environment evolves so too have alarm systems

Far from the traditional bell caller of old the modern alarm is a wireless integrated system that ensures a precise and efficient response

A testament to innovation the contemporary staff alarm system is a tool to empower care staff in what can be a challenging setting By enabling immediate response to emergencies, promoting a safe environment enhancing communication building confidence encouraging accountability facilitating regulatory compliance and providing peace of mind staff alarm systems are essential for modern care environments pinpoint ltd uk

What A Paw-Fect Day!

said: Our residents have had the most brilliant time they absolutely loved having all the dogs here – and the dogs were so well behaved! It was wonderful to see everyone enjoying themselves so much it will definitely be an annual event We always look forward to Crufts being on TV anyway but now we have another reason to count down the weeks until it’s here again!

The Blue Cross shop in Barnards Green Malvern has recently been refurbished and all money raised goes towards helping sick injured and homeless pets To donate please visit their donation page at: ww bluecross org uk/donate

We would also like to thank Clare and her team at the Just for Pets store on the Malvern Retail park for her advice on what treats to buy for our lucky winners !

Graysford Hall’s Hawaiian Themed Summer Soirée

Graysford Hall, part of the Sanders Senior Living group recently transformed their picturesque gardens into a vibrant tropical paradise for the annual Hawaiian Themed Summer Soirée The event brought together residents their families and the local community for a delightful day of music camaraderie and charitable giving creating a memorable experience for all attendees

The event

and

Jayne the Wellbeing Lead at Graysford Hall shared her thoughts on the event: Residents were thrilled to see so many from local community groups, Franchesca especially, from the local wellbeing café we attend on Mondays Family member Carol said Eaga choir was joyful!! She also said joining in the dance was a good workout Kirsty said, ‘Best ever yet ’ as the weather permitted it to be held outside for the first time Members of the events choir said they thoroughly enjoyed visiting Graysford again ”

Agincare Appointed as Provider at Tower Bridge Care Home

NVQ Per Favore! Care Home Residents Graduate With Italian Qualification

course

Pat Hutton (83) have proudly earned a NVQ qualification in Italian after completing a 12-week course with social enterprise Lingo Flamingo at Meallmore run care home Antonine House In recognition of the dedication and hard work of the residents the team at Antonine House held a graduation in ceremony for the trio complete with food platters, prosecco, graduation hats, gowns and balloons Residents family friends and Meallmore colleagues joined the party celebrating success and lifelong learning

In collaboration with the Scottish Qualifications Authority (SQA) Lingo Flamingo offers residents in care homes including those living with a dementia diagnosis the opportunity to gain a formal SQA accredited qualification at National 2 level in a modern language

There are no formal examinations and assessment is an ongoing process with evidence collected by the class tutor throughout the duration of the

Myra along with husband-and-wife Jeff and Pat earned their NVQ in Italian under the expert guidance of Margot Ross from Lingo Flamingo; proving that there are no limits to learning and experiences regardless of age

While providing a fun activity, the qualifications also meant a great deal to the residents Pat explained that she had left school at 15 without any certificates so to achieve her first qualification was an emotional and proud experience for her

Antonine House General Manager June McIntosh said We re so so proud of Myra, Pat and Jeff – and importantly, they were really proud of themselves It was a joy to celebrate with them The graduation had such a happy festive atmosphere and everyone had a brilliant day ‘Congratulazioni’ to our new Italian speakers and a huge thank you to Rosi and Margot and the fantastic team at Lingo Flamingo

“This graduation ceremony is a testament to our commitment to providing diverse and enriching activities for our residents It highlights the unlimited potential for learning and growth, regardless of age, and the supportive environment we foster at Meallmore

PRODUCTS AND SERVICES

MOWOOT II for Constipation Free Life

MOWOOT II – proven solution to chronic constipation without medication

Developed by a team of doctors and other healthcare professionals MOWOOT II performs gentle abdominal massage to speed up intestinal passage in people experiencing chronic constipation

Clinically proven, safe and effective relaxing and sideeffects free, MOWOOT II

Abdominal Massage Therapy System combats constipation and provides soothing relief to affected people

Easy to use and comfortable the MOWOOT II treats and manages constipation in people with spinal cord injuries multiple sclerosis sufferers Parkinson’s Disease patients and people with constipation related to prescription medication MOWOOT II also helps to relieve idiopathic constipation experienced by menopausal and post-menopausal women

and older and elderly people In clinical studies

MOWOOT II increased evacuation frequency softened stools improved regularity reduced gasses relieved bloating and eased off abdominal discomfort 10 to 20 minutes daily of relaxing abdominal massage with MOWOOT II rapidly reduces symptoms of constipation Evident results are experienced only a few days after the first treatment Regular abdominal massage with MOOWOOT II ensures lasting health benefits and better quality of life

MOWOOT II – effective solution to chronic constipation for better quality of life!

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Penile Retraction and Incontinence: Dementia Activity App Celebrates

A museum-led dementia awareness programme House of Memories, is marking 10 years since its memory activity app launched at the House of Commons

The free My House of Memories app co-created with people living with dementia, was launched two years after the creation of the wider House of Memories programme, which is led by National Museums Liverpool The aim of the app is to develop connections and conversations between people living with dementia and their families and carers through digital collections of objects Together, people can explore pictures of museum objects and everyday items – which range from a Singer sewing machine to a 10 shilling note – and discover things which resonate with them Images are brought to life with sound music and descriptions which can help to spark memories of days gone by Users can also save favourite objects to a digital memory tree, digital memory box or timeline and add their own photographs to the ‘My Memories’ feature on the app

with people living with dementia as well as families and friends, House of Memories also provides online and in-person training where you can learn how to use the My House of Memories app and hear about other dementia activities and resources The in-person training takes place in Liverpool every month, while online training –made up of 31 expert videos across four modules –can be completed at any time

The House of Memories team also offer bespoke dementia awareness and app training to organisations which work with or support people living with dementia from the likes of residential and nursing homes to housing associations and groups offering support services

The My House of Memories app is available to download for free on iOS devices via the App Store and on Google Play for Android devices Information about in-person online and bespoke training is available on the House of Memories website

As you get older your penis and testicles may get slightly smaller One reason is the build-up of fatty deposits in your arteries reducing blood flow to your penis This can cause withering of the tissue cells in the spongy tubes of erectile tissue inside your penis making it awkward to stand at urinal to urinate – but having incontinence on top of this can make matters very difficult to manage

can cause diaper rash yeast infections and dermatitis

Men’s Liberty attaches to the tip of a man s anatomy directing urine to

Over the last decade objects on the app have been interacted with more than a million times In order to support professional carers working

Find out more about the House of Memories programme on their website at www liverpool museums org uk/house-of-memories

If you suffer from Penile Retraction and Incontinence – Men’s Liberty has you covered: Men’s Liberty is the discreet dignified dependable alternative for urinary incontinence that you have been looking for It is made of a gentle, skinfriendly material called hydrocolloid a proprietary adhesive that softly stretches and moves with a man as he changes position Unlike diapers that

over-elevated and gives the operator the correct position for dis-assembly after use

The six core elements- four identical legs and two identical back sections- quickly and easily click-fit together with no risk of incorrect assembly The occupant is fully supported throughout the process and kept stable and safe with use of the integral adjustable seat belt Raizer can safely lift any person up to 150kg/23 5st with each charge of the battery capable of delivering up to 80 lifts All components are designed to be

CLEANING AND HYGIENE

The Power of Dr y Steam Cleaning

Dry Steam cleaning fights the battle against bacteria and viruses on three fronts with thermal and chemical disinfection and decontamination by mechanical action of surface penetration and extraction to eliminate contaminants The innovative design and cutting-edge dry steam technology can help tackle the risks of transmissions both inside healthcare settings and outside where you need to offer the safest and cleanest environments

Dry Steam penetrates common surfaces that are porous – like unvarnished wood and/or have non-smooth textured and rough surfaces that harbour and hide biofilm and soil Where manual cleaning isn’t possible, the Dry Steam Vapour reaches those areas and delivers a hygienic environment and peace of mind that it s free from risks of infection Scientific studies by OSPREYDDEEPCLEAN TNO and UCLH -

University College London Hospital-, focusing on the efficacy and removal of all biofilms and microbiological decontamination demonstrated that Dry Steam Vapour performed equal to or better than other disinfection practices While the use of water and an approved detergent provides an environmentally friendly and effective alternative to more toxic disinfectants

Dry Steam is also ideally suited to be combined with Microfibre cleaning regimes and SteamMops are available as optional accessories

Further Laboratory evaluations using OspreyDeepclean steam cleaning/sanitising machines establish the destruction of hospital infection strains - including the antibiotic resistant superbugs MRSA and VRE - in less than 2 seconds

Angloplas Dispensers Help Reduce the Risk of Cross Infection

Angloplas are a UK manufacturer who specialise in producing dispensers for the health and hygiene industry Although these are designed to keep the workplace tidy and uncluttered they are, more importantly built knowing the control of healthcareassociated infections (HCAIs) are a priority for healthcare providers and who are employing a combination of infection prevention and control strategies including hand hygiene cleaning training and the adoption of new technologies to tackle the problem As a result, a wide range of infection control products and technologies are emerging on the market including antimicrobial technology Angloplas’ range of dispensers are produced in the

world s first proven Antimicrobial PVC with silver ion technology and which is exclusive to Angloplas This helps reduce the risk of cross infection by stopping the growth of bacteria and mould and works continuously for the lifetime of the product reducing levels of bacteria such as MRSA E Coli, Legionella Salmonella and mould by up to 99 99% For non-clinical environments Angloplas has recently launched its new Budget Range of products which are made to the same exacting standards as the antimicrobial protected ones but with lower price tags You can order Angloplas products directly from its website by going to www angloplas co uk

The First Menu Planning and Food Ser vice Guideline for Care Homes for Older Adults Launches

A new set of menu planning and food service guidelines for care homes catering to older people has been launched

The Food Services Specialist Group and Older People Specialist Group of the British Dietetic Association (BDA) and the National Association of Care Catering (NACC) have worked in collaboration to launch these guidelines under the title Care Home Digest

The Care Home Digest is the first of its kind providing menu planning and food service guidelines to support care homes to provide high quality food and drink services for residents

No such resource currently exists in England and this document should complement existing dietetic guidelines available in the other nations of the UK

The overall food and dining experience can have a huge impact on quality of life for residents and is often one of the highlights of the daily routine Undernutrition dehydration and other nutrition related health concerns which often impact those living in care or residential homes mean that providing appropriate and appetising meals that meet nutritional requirements can be more challenging

With many care homes unable to access a food service dietitian service the Care Home Digest allows homes to access the information to support them to plan nutritionally balanced and appropriate menus to meet both the nutritional needs and preferences of their residents

By having a clear set of standards and guidance that provides consistency and clarity in the approach for eating and drinking in care homes managers nurses care and support staff and caterers will better understand what they should be providing as part of their overall food service

Helen Ream Healthcare and Food Service Dietitian at Compass Group UK & Ireland and Vice-Chair of the BDA’s Food Services Specialist Group says,

It has been a privilege to chair the working group of dietitians and NACC colleagues to develop these guidelines I hope they will be the ‘go to’ resource for care home teams to support them to understand what their food services and menus should include to support residents to have a great mealtime experience whilst also meeting their nutritional needs

Mealtimes play an essential role in the wellbeing of some residents They allow residents to connect with each other as well as with carers and family members and give moments of happiness or reflection when there are cultural or religious celebrations

Chapters in the Digest include delivering a positive mealtime experience menu planning and design and catering for special diets

Helen who is also a member of the NACC says “The Care Home Digest builds on the work of the BDA s Nutrition and Hydration Digest a resource for all those involved in the provision of food and drink services in hospitals and which forms part of the National Standards for Healthcare Food and Drink Until now no similar national food service standards have existed to support care homes for older adults to meet the nutritional needs of their residents We hope these guidelines will be widely used and become a nationally trusted resource in the same way ”

The information and checklists within the guidelines are intended to support care homes to review their services to understand what they are already doing well and where improvements could be considered and made

Neel Radia National Chair of the NACC says The National Association of Care Catering is proud to have been working in collaboration with the BDA for this unique Care Home Digest

“This document is a welcome and necessary publication to enable consistency across the care home sector A multidisciplinary team bringing hospitality and nutrition together is the best solution for an all-encompassing approach to meeting residents nutritional needs This is a must-have document for all catering teams in care homes, from induction through to ongoing reference and review No care home for the elderly should operate without this

“Thank you to Helen Ream and the entire team who have worked so hard in putting this together and I wholeheartedly recommend it to everyone in the care sector

OHK - Your Specialist Partner for Dysphagia Management

Founded by Preston Walker and James Ball, globally recognised experts in texture modification and culinary applications for modifying food OHK is your specialist partner for Dysphagia management

Our mission is to provide comprehensive training programs and implementation support that empowers healthcare providers to deliver safe nutrition and reduce risk across the care setting We work in collaboration with you and your teams to secure a better quality of life for individuals with specialised diets Because everyone deserves the right to safe nutrition WHY CHOOSE OHK?

We offer validated and clinically endorsed training programs ensuring your setting complies with current best practices and standards Our courses are mapped to the Eating Drinking and Swallowing Competency Framework from the Royal College of Speech and Language Therapists and delivers best practice guidance reflecting the globally recognised International Dysphagia Diet Standardisation Initiative (IDDSI)

OHK provides high quality cost-effective eLearning modules tailored to dysphagia training needs These modules are available as bundles or individual courses which can be accessed via OHK s or your own Learning Management portal, providing flexibility to meet your organisation’s requirements For advanced training needs we also offer in-person courses

MORE THAN JUST A TRAINING PROVIDER

OHK assists you in establishing a safe, auditable process and internal framework, helping to enhance your specialist catering solutions Whether you have 1 or 100+ beds we have a solution for you that is cost-effective accessible and scalable

Our courses are developed and maintained in collaboration with East Sussex Healthcare NHS Trust ensuring the highest quality and accuracy of guidance Expert Dysphagia Consultancy

OHK s expertise has attracted partnership from a range of organisations including Norse Care, Belong Villages and numerous NHS Trusts, including East Sussex Healthcare NHS Trust, Ayrshire and Arran NHS and the States of Guernsey OHK provides Care England with care catering expertise to support its members and improve standards in the sector

At OHK we are more than just a training provider; we are your partners in delivering excellence in dysphagia care Together we can help you transform your healthcare setting and ensure safe enjoyable nutrition for all

Call Us Today 01572 337188

Email us info@oakhouse-kitchen com

Or visit www oakhouse-kitchen com

It is hoped this document will also support the Care Quality Commission and other nations’ inspectorates to know what they should be assessing and checking for during their visits to care homes and further influence the development of improved standards in such a vital aspect of care After the successful launch of

group of suppliers selected through the Open Doors Programme Aimed at small food and beverage suppliers the Open Doors Programme identifies the most innovative businesses trying to establish themselves within the industry and raises awareness of their products so they can make their mark in wholesale

Despite the recent deceleration in inflation the share of small businesses aspiring to grow

CATERING FOR CARE

Enhancing Care for Dysphagia: Establishing EDS Competencies for Improved Quality of Life

Dysphagia or difficulty swallowing is a condition that can significantly impact the quality of life for many individuals particularly residents in health and social care facilities Addressing the needs of those with, or at risk of developing, dysphagia is crucial for enhancing their daily experiences and ensuring high standards of care to ultimately improve their quality of life

To achieve this, it's essential to establish Eating Drinking and Swallowing (EDS) competencies across whole care teams, to fully equip the multidisciplinary team (MDT) with the expertise needed to provide comprehensive support

EMBEDDING EATING, DRINKING AND SWALLOWING COMPETENCIES – A QUICK DIGEST

Establishing EDS competencies involves identifying the specific knowledge and skill sets required for each role within the care and catering teams as outlined in the Eating Drinking and Swallowing Competency Framework (EDSCF) This approach ensures that every team member from carers and nurses to caterers and managers possesses the necessary competencies to support residents effectively Fundamental to this is adherence to the International Dysphagia Diet Standardisation Initiative (IDDSI) Framework which details the exact methods for preparing high quality nutritious meals and drinks that are tailored to residents specific swallowing needs

Supporting a sustainable implementation of EDS competencies involves addressing staff turnover accommodating new staff members, managing role changes and providing ongoing training Clear objectives and straightforward management protocols are essential for maintaining these standards over time Additionally, regular feedback mechanisms should be established to continually assess and improve the care provided ensuring that residents receive the best possible support to enhance their quality of life and reduce the risks associated with dysphagia

IMPLEMENTING EDS AT SCALE: IS IT ACHIEVABLE?

Implementing EDS competencies at scale has been successfully demonstrated in various regions and care settings across the UK with adoption globally too Examples of this include East Sussex NHS Healthcare Trust South Tyneside NHS Trust, the States of Guernsey, Ayrshire and Arran NHS Trust along with private settings Norse Care & Catering and Belong Villages Between 2 000 and 6 000 staff from each organisation across a wide spectrum of care catering and management roles, enrolled and completed EDS and IDDSI specific training schemes In all settings integration of EDS training and systems has significantly benefitted the care facilities and their residents TANGIBLE RESULTS DEMONSTRATE EFFICACY AMONG MDTS.

Following an EDS training pilot with South Tyneside NHS community settings 74% of participants reported they would change the way they would work as a result of completing the programme, with 34% stating they were more confident in knowing how to refer residents for assessments

In East Sussex NHS Healthcare Trust 86% of staff stated the catering for dysphagia diets course helped them in the way they work due to improved knowledge which positively impacts quality of life food safety and the choice that can be offered to patients in these settings

Similarly the States of Guernsey implementation report, showed that both the kitchen services and an acute stroke ward demonstrated an improvement in the production of foods for the IDDSI Framework, and the understanding and confidence in all staff to support patients with dysphagia

Norse Care & Catering and Belong Villages have also seen improvements following engagement with a IDDSI and EDS-specific training programmes Norse noted that 84% of attendees to the onboarding sessions felt they left with a good or strong understanding of supporting people with eating, drinking and swallowing difficulties Belong also

attested to training s efficacy in improving confidence in compliance and quality practices

THE POTENTIAL OF SUSTAINABLE INTEGRATED EDS TRAINING IS HUGE.

The outcomes of implementing sustainable, integrated EDS training and systems are substantial The pilot with East Sussex NHS Healthcare Trust led to reductions in incidents, increased confidence among staff, higher quality referrals as well as improved food quality Specifically an initial drop in incidents of 85%, with a year-on-year reduction of 33% in incidents on the unit until end of 2022 Since the introduction of this training there has been just one incident in 2023 and no never events or near misses A value that cannot be underestimated

Staff now also have a deeper understanding of the challenges faced by patients with dysphagia, enabling more compassionate and effective support to patients resulting in meaningful impact on their lives

Systematic catering systems provide numerous additional benefits

The States of Guernsey audit report highlights improvements in staff efficiencies consistency in service delivery effective and speedy problem solving and enhanced due diligence processes For example all chefs undertaking IDDSI level specific food training responded very confident’ or ‘extremely confident’ for all IDDSI food production levels Fiona Gardiner Specialist Speech & Language Therapist commented following the pilot; “Guernsey has embedded training throughout levels 1 and 2 of the EDSCF The dysphagia modules support all levels of staff to meet their competency on the framework and this training has meant that risks for people with dysphagia have significantly been reduced In addition we have used IDDSI catering training throughout the hospital catering departments, which has inspired the chefs ” IMPROVING QUALITY OF CARE FOR THE LONG TERM.

These systematic approaches improve the immediate care environment and through robust data capture highlighting better outcomes can help provide confidence to organisations aiming to invest in a strong dysphagia management strategy Establishing and maintaining EDS and IDDSI competencies across care teams is what’s needed to enhance the quality of life for residents with dysphagia and ensure long term sustainability and resilience in care standards

LAUNDRY SOLUTIONS

TSA and De Montfort University Look To Set New Standard For Healthcare Laundr y Wash Processes

The Textile Services Association (TSA) recently presented a new standardised test protocol for evaluating the disinfection efficacy of laundry wash processes at its spring conference This marks the latest stage in the ongoing partnership between the TSA and De Montfort University (DMU) The research aims to provide accurate information and usable methods of ensuring hygienic cleaning of textiles particularly in relation to sectors more vulnerable to infection such as healthcare

The new protocols were developed following a four-year research project led by Professor Katie Laird at DMU which was funded and supported by the TSA and other national associations from Europe and America Professor Laird and her team have extensive experience in studying healthcare textiles and have previously investigated the survival of microorganisms on textiles and specific wash processes required to decontaminate laundry, among other topics

The importance of creating an effective standardised test for evaluating hygienic cleaning is something that Simon Fry owner of specialist

laundry firm Micronclean Ltd and a TSA board member has been focussing on since joining the TSA over eight years ago The idea for this project came about when manufacturers began introducing chemicals for cold washing he says While it s a great idea in terms of energy saving it can introduce risks in terms of less effective disinfection which is compounded if the traditional tests being used weren t giving accurate results

You could almost pick the test to get the results you wanted, says Simon I realised that we would need something that accurately showed the kill rates of bacteria, which could be used by all stakeholders to deliver data that allows everyone to work on a level playing field "

The TSA reached out to Professor Laird and began funding research with the aim of creating standardised testing protocols that definitively measure how many pathogens are killed by laundry washing processes

In order to achieve this the DMU team needed to study existing infection controls and the current processing methods for healthcare laundry They also needed to understand the attitudes and knowledge of healthcare staff in terms of infection control policies and how these apply to textiles Alongside funding the research the TSA also organised surveys of both its members in the UK as well as overseas to help build a clearer understanding of the landscape

The test developed by Professor Laird and her team accurately demonstrates the disinfection efficacy of laundry during a wash process-

es in a way that can be used throughout the healthcare sector whether it is in outsourced laundries or on-premise laundries The test involves placing a sample of inoculated fabric within a membrane, which looks similar to a teabag that allows water and chemicals through but stops bacteria from escaping meaning that the effectiveness of the decontamination of the laundry process can be properly evaluated This allows for a like-forlike comparison of different washing methods and equipment types and how effectively they kill bacteria present on textiles helping to ensure that infection control standards are maintained

Being able to measure disinfection accurately within a working laundry is paramount in managing textiles as a transmission route for infections particularly in healthcare settings" Professor Laird

"The publishing of these test protocols is an important milestone in our ongoing research collaboration says David Stevens CEO of the TSA The next phase we will see the test methodology incorporated within best practice standards driven by the other national associations this will include working with the TRSA in America and ETSA in Europe

Professor Laird's team will continue their research into improving hygiene in laundry focussing on spores that aren t killed thermally and biofilms that form inside laundry equipment

For more information on the new testing protocols visit tsa-uk org

Brewer and Bunney – Pioneering Commercial Laundr y Solutions

Brewer and Bunney proud to be the best in the South West for over 40 years provides specialised laundry services and equipment specifically tailored to the needs of healthcare facilities including NHS and private hospitals Emphasising the critical importance of infection control and legislative compliance, Brewer and Bunney aligns its offerings with standards such as the Department of Health HTM 01-04 guidelines They equip hospitals with advanced energy-efficient laundry machines designed to meet the rigorous demands of hospital environments

Brewer and Bunney offers comprehensive services including expert consultation installation and ongoing maintenance ensuring that hospital laundry operations are both efficient and effective in maintaining high hygiene standards crucial for patient care and safety For NHS facilities Brewer and

also provides specialised solutions like mop

and

In addition, Brewer and Bunney supports healthcare facilities in setting up inhouse laundry operations, helping hospitals regain control over their laundry processes This approach optimises costs and improves quality and compliance with health standards By bringing laundry services in-house hospitals can ensure consistent high-quality outcomes that meet the specific needs of healthcare environments including effective infection prevention 0808 500 8093 brewerandbunney co uk enquiries@brewerandbunney co uk

LAUNDRY SOLUTIONS

Forbes Professional Ensures Smooth Laundr y and Warewashing in UK Care Homes

C.R. Wood - The Commercial Laundr y & Dishwashing

Experts in the South West

Timeless Presents

Timeless Presents are an award winning husband and wife team working to connect and engage those living in the later stages of dementia Inspired by a father s journey with Alzheimers Timeless Presents have created innovative activities and engagement solutions that can be used to engage in the later stages to the benefit of the user the carer and the caring organisation Their innovative approach combines familiar traditional pastimes with design features that enable users with late dementia to easily engage Their first three products have all been accredited as Dementia Inclusive by the world leading Dementia Services Design Centre at Stirling University and have also achieved an Innovation award at the recent Dementia Care Awards 2024 Drawing from their personal experiences and informed by the current understanding of cognitive issues faced by those with dementia Sharon and Chris Daltrey have embarked on a mission to make a difference in the lives of individuals currently living with dementia Forbury Residential Home had this to say “Our residents really enjoyed them The

zles and colouring books Thank you so much for giving our residents a better quality of life ”

In a significant milestone Timeless Presents recently achieved accreditation from the internationally renowned Dementia Services Development Centre (DSDC) for three of its products, being the first time that they had assessed activities of any sort This accreditation underscores the company s commitment to creating dementia-inclusive products that meet the highest standards of quality and effectiveness They also recently exhibited at the Alzheimers and Dementia Show at London Excel in June 2024 to a warm reception from industry professionals including occupational therapists Activity Co-Ordinators and Admiral Nurses who all commended their products

With a focus on affordability accessibility and impact Timeless Presents aims to empower individuals with dementia and their caregivers to navigate the challenges of dementia with dignity and joy Through their innovative approach and dedication to excellence Timeless Presents is shaping the future of dementia care one meaningful interaction at a time

07936 408 941 connect@timelesspresents com www timelesspresents com

Focus Games - Game Based Training for Ever y Situation

Focus Games are the leading game developers focused on education for healthcare staff and patients

Game-based learning is an innovative approach to education that leverages the principles of games to create engaging and interactive learning experiences This approach has gained popularity in recent years due to its ability to motivate learners and improve retention rates Healthcare staff can benefit significantly from game-based learning as it can help them acquire new knowledge and skills in a fun and engaging way The key benefits of game-based learning for all healthcare staff are:

1 Enhanced engagement

2 Improved knowledge retention

3 Safe learning environment

Activities to Share

Tired of the same old song and dance when it comes to planning engaging activities? Well, fear not! Activities to Share is here to sprinkle some excitement into your daily routine

If you ve been feeling like you re stuck in a creative rut we've got the antidote Picture this: a wonderland of activity ideas free downloads that are basically the golden ticket to fun and a treasure trove of products that'll make your heart skip a beat (in a good way)

We get it – after a while, even the most fantastic activities can start feeling a bit blah That s why we ve scoured the corners of creativity to bring you fresh fabulous ideas that ll have you and your crew grinning from ear to ear

Our website activitiestoshare co uk is your go-to haven for all things fun and engaging Need a burst of inspiration? We've got your back Looking for activities tailored to different abilities? We ve got that covered too!

But wait there s more! We ve teamed up with carers and activity coordinators across the land to ensure that every product and idea we offer is top-notch and practically oozing with

fun And if you ve got a creative itch that needs scratching, we're here to help you bring your unique ideas to life!

So, don't let boredom sneak in Join us on this adventure of going the extra smile because let s face it smiles are the best currency around here

See all of the above here at www activitiestoshare co uk

Unlocking Joy and Vitality:

In today's fast-paced world, maintaining mental agility and memory sharpness is crucial, especially for our beloved seniors

Gone are the days when traditional quizzes and bingo were the only options for mental stimulation Hashtag Quiz and Bingo software brings a fresh tech-savvy twist to these beloved activities making them more accessible and enjoyable for the elderly This software offers a plethora of features designed specifically to cater to the needs and preferences of seniors ensuring that everyone can participate and benefit

MEMORY RECALL AND BRAIN EXERCISE

One of the most remarkable benefits of using Hashtag Quiz and Bingo software in care homes is its positive impact on memory recall and cognitive health

Regular engagement with quizzes and bingo games has been shown to stimulate various parts of the brain, enhancing memory retention and recall abilities The software includes a wide range of quiz topics, from history and geography to music and movies, allowing residents to tap into their long-term memories and share their wealth of knowledge

Bingo on the other hand promotes concentration and mental alertness As residents listen for their numbers and mark their cards they are unknowingly participating in a fun yet highly effective brain exercise This dual approach of quizzes and bingo ensures a wellrounded cognitive workout keeping the mind sharp and agile

A SENSE OF COMMUNITY AND BELONGING

Beyond the cognitive benefits Hashtag Quiz and Bingo software fosters a sense of community and belonging among residents The interactive nature of

these games encourages social interaction, teamwork, and friendly competition

Whether it s a lively quiz session or a thrilling bingo game residents come together share laughs and create lasting memories This social engagement is essential for emotional well-being reducing feelings of isolation and loneliness that can sometimes affect seniors

EASY TO USE AND HIGHLY CUSTOMISABLE

The software is highly customizable allowing caregivers to tailor the difficulty levels and content to match the preferences and abilities of each resident This adaptability ensures that everyone regardless of cognitive ability can enjoy and benefit from these activities

A WORTHY INVESTMENT FOR EVERY CARE HOME

Investing in Hashtag Quiz and Bingo software is an investment in the health happiness and well-being of our residents The blend of cognitive stimulation social interaction and sheer enjoyment makes it a valuable addition to any care home's activity repertoire As we continue to prioritize the holistic health of our residents, incorporating such innovative tools will undoubtedly pave the way for a brighter, more engaging future

Hashtag Quiz and Bingo software is more than just a game; it is a gateway to a more vibrant connected and mentally active life for our seniors We encourage all care homes to consider integrating this exceptional software into their daily routines Let s unlock joy and vitality one quiz and bingo game at a time!

Find us TODAY and access your FREE 7-day trial at: https://hashtagquiz co uk/quiz-for-the-elderlyand-seniors/

NURSE CALL AND FALLS

Stay Safe with Smart Wireless Nurse Call

Blaucomm Ltd - Telecommunications & Networks

Crash Mats Designed to Reduce Injuries from Bed Falls

NURSE CALL AND FALLS MONITORING

One Call Systems have developed one of the most reliable streamlined wireless nurse call systems on the market The rechargeable technology, water-resistant casings, and long-range radio capabilities set us apart

At the heart of the innovative Nursecall system is the One Call Display Panel which runs on an efficient internal radio network Designed to provide the highest level of performance and reliability The Display Panel allows staff to view live calls instantly Qualified installers will set up your system quickly and efficiently ensuring minimal disruption and maximum benefits

With the ability to connect to the internet you can easily monitor your Home's call records from anywhere The panel is completely configurable from the display allowing you to customize your Home's settings to your preferences Trust our innovative system to provide the safety and efficiency your Home’s needs

The One Call Room Units are designed to withstand the rigours of your busy care environment There are five alternative versions - Pear push lead Pull Cords Out of Bed Door monitor and Leadless Units that you can choose from that best suit your needs

Watertight casings and fitted rechargeable batteries mean that you can rest assured that the units can be easily washed and will provide reliable service for up to 2 years on a single charge

The Call Logging system is designed to meet the safety and care requirements of Care Homes and nursing facilities The digital solution ensures complete and accurate logging of every call to prove evidence of care This invaluable tool ensures the safety of your residents

The Call Logging system is a must-have for any Care Home that wants to ensure they are providing the best possible care

Onecall provides the ability to monitor response times attendance duration and which Carer has attended which call You can be sure that you have complete oversight of your care provision Not only does this system provide valuable evidence of care, but it also helps to motivate and encourage staff to continue providing an exceptional level of care Please email info@onecallsystems co uk or call 01252 448137

TECHNOLOGY AND SOFTWARE

The Increasingly Important Role of Integrated Care and Technology in the Care Sector

With care homes increasingly oversubscribed and resources as stretched as ever, Sharon Bye, Director of Care for Central and Cecil Housing Trust (C&C) and Aster Group, highlights how new smart technology can allow providers to have greater oversight of specific resident care and maximise efficiency Readers will be well acquainted with the operational challenges facing the care sector

An ageing population combined with limited resources and a persistent skills shortage has left the sector under increasing pressure Having celebrated the 95th birthday of Central and Cecil Housing Trust (C&C) in 2022 we are well aware that these are by no means novel challenges and our past experience has provided us with useful lessons for navigating these headwinds However it s critical that we as care providers take every opportunity to tackle these challenges With the support of integrated care services and unified technology, we ve seen firsthand how its enabled

managers is the ability to deliver joined up effective services with less resources By adopting proven technologies and developments in the integration of care services, care home managers can critically refocus their efforts on delivering the best in care services Technology is the enabler to help drive efficiencies throughout operations without compromising the quality of

where we provide specialist care for people with advanced dementia in tandem with the North Central London Integrated Care Board (NCL ICB) Our work at the home has validated how the roll-out of integrated care systems and new digital technology can improve and reshape care provision

Examples of the technology we use on site include a motion sensor and acoustic monitoring system called Ally to help care teams monitor residents who may be at risk of falls and movement difficulties Carers are made aware of sudden motions and alerts pinpoint when it s necessary to intervene with professional assistance to prevent undue falls or distress for those residents

This has subsequently allowed for better sleep hygiene for the residents with night checks now taking place every two hours for most residents and every three hours for a few more depending on their needs and risks In the case of one resident we ve been able to track a significant decrease in overnight falls – none since December 2023 – and significantly reduce the need for staff members to visit her throughout the night with the motion sensor system allowing us to monitor from afar without unnecessary disruptions This means care staff can focus on residents who require hands on care during the night

We ve also utilised the ‘Whzan Blue Box’ early warning system which monitors and stores information on vital signs It automatically and immediately notifies a wider team of geriatricians clinicians and care home staff of any risks concerning results or medical attention needed When clinicians or paramedics do attend they are able to compare the resident’s readings to wider historical data on the system to establish a baseline In many cases this is preventing unnecessary medical treatment and significantly reducing the number of unplanned hospital trips for residents

In one case a resident presented with what appeared to be low oxygen saturation levels but when medics arrived they were able to look back at the range of recorded observations and conclude this wasn’t out of the ordinary for him A hospital admission was avoided, and the resident didn’t have to receive off-site treatment that could unduly displace and distress them The software unifies historic data, allowing staff to make clearer diagnostic and more specifically informed decisions about treatment based on past experiences with individual patients

The benefits of integrated care services and digitalisation are not just limited to inside the care home either with shared patient diagnostics helping to ease pressure on local emergency services as well as GP practices Rather than assessments being isolated a more cohesive integrated system enables heightened accuracy and a quicker response

Rathmore House has also been utilising a new connected triaging system named Silver Triage Installed in 2022 in collaboration with the NCL ICB as well as local NHS and ambulance trusts Silver Triage is designed to reduce unnecessary hospital trips and ease the burden on ambulance services, while enabling geriatricians to remotely assess, advise and guide ambulance paramedics attending patients in care homes where needed Doctors using the service can also help access

EASING THE BURDEN

TECHNOLOGY AND SOFTWARE

Imagine, Act And Succeed's Shift To Digital: A Game Changer!

After over 30 years, care charity Imagine, Act and Succeed finally swapped their paper rotas and timesheets for a digitised system to help manage their 85 locations and 460+ staff

Emma Hobbs Payroll Officer at the charity grew frustrated over the inaccuracies and errors of this cumbersome process - especially when it led to wages The system was often outdated and staff frequently missed shift changes This led to lost time money and patience for both managers and employees

So, how can turning to digital systems like RotaCloud improve this?

The information is accessible to us in payroll straight away which is an absolute godsend Being able to see instantly where someone is working, what shift they ve actually done the clock-in and clock-out records are just - it s made our payroll side so much more streamlined to what it was beforehand ” - Emma Hobbs, Payroll Officer

Accuracy is the biggest benefit for Emma and her team There s no more chasing people for paperwork or last-minute runs for payroll Managers can instantly access live reports from labour costs to attendance with clocking-in data automatically feeding to timesheets When clocking in and out is as simple as a click or tap via mobile, web, or a terminal, employees (and Emma) can trust that all wages are correct

Communication has also improved By having everything at their fingertips from shifts to requests everyone works from the same page It has made staff s lives much easier and saved managers time Enabling notifications also means any updates to the rota annual leave requests or available shifts are immediately

Pass by ever yLIFE

PASS supports over 1 000 care providers every day giving them access to market leading care management tools hand in hand with unlimited 24/7/365 support from our dedicated and friendly PASS team

Assured by NHS Transformation Directorate PASS provides a secure platform that allows you to plan record and evidence the care you deliver The only assured solution built specifically for the home care sector, it provides comprehensive real-time functionality and allows you to share progress against outcomes with customisable exportable reports

CARE PLANNING AND ROSTERING FROM A SINGLE PLATFORM

To meet the wider needs of the PASS community All-in-one PASS

sent to the appropriate staff No more sending out WhatsApp updates, missed messages or stress trying to find cover

Before RotaCloud, Imagine, Act and Succeed managers sat down for two days

has recently been launched bringing advanced rostering functionality to our established digital care planning platform As a result advanced staff scheduling payroll and invoicing functionality is now seamlessly linked with care planning and reporting reducing the technical complexity risk and overhead associated with integrating two separate systems

As a result PASS now provides an all-in-one suite of digital care management tools, available from a single platform, designed to: Save you time

Increase the efficiency of your teams

Improve the quality of care

Deliver better outcomes

INTEGRATED HEALTH AND SOCIAL CARE

Our commitment to the continual evolution of PASS is further illustrated by the addition of GP Connect The first product of its type to offer this feature, PASS is still one of only a handful of digital care

management solutions to have completed this NHS Digital integration and is the only one offering it to the home care market PASS GP Connect provides authorised social care staff with realtime access to their client’s GP records It makes medical information available when and where it is needed leading to improvements in both care safety and outcomes:

Visibility of allergies vaccinations and medications especially useful for clients unable to reliably share their personal information

Using medical information to inform care planning

Ensuring that the right medication is delivered to the right person in the timeliest manner In one case this allowed the administration of antibiotics on a Friday evening, aiding the service user s swift recovery from infection

Available to all PASS users at no additional cost PASS GP Connect is significantly more efficient than waiting for a GP response It’s also a positive step forward on the path to the DHSC s goal for widespread digitally enabled care and is in full alignment with their ambition for joined up care for everyone

Get in touch: www everylifetechnologies com hello@everylifetechnologies com

RECRUITMENT & PROFESSIONAL SERVICES

Swift Management Ser vices Limited

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