acton
the collective
welcome to your new home.
acton
Welcome to your new home at The Collective Acton! We want to ensure that your time here is enjoyable and the aim of this welcome pack is to help you integrate into The Collective community. If there is anything we have missed or you just fancy the personal touch please call Rad, your concierge, who will be able to help. If during your stay you have any suggestions as to how we can improve our services – feedback is always greatly appreciated. From time to time we will need to contact you. We find that the most effective way to communicate with our residents is by e-mail, so please do let us know if the e-mail address or telephone number you have supplied us with at the time of booking has changed.
t h e c o l l e c t i v e ac to n
concierge
maintenance
+44 (0) 7740 740 072
+44 (0) 7740 740 072
rahmed@thecollective.co.uk
rahmed@thecollective.co.uk
accounts
emergency services
+44 (0) 20 642 3770
Dial 999 for emergencies Dial 101 for non-emergencies
accounts@thecollective.co.uk
To ensure that you settle in quickly at The Collective Acton we recommend that you follow the next steps:
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first steps
1 . complete your inventory
Please ensure that you complete your inventory and return it to reception within 24 hours of your arrival / check in date. If we don’t get a completed inventory signed and returned, we will consider that you are happy with the condition of your accommodation and that you have approved the inventory. If you do not return your inventory there will be no point of references if damages, which you believed already existed, are noted during inspections or when you come to check out.
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2. familiarise yourself with the building
Explore your En-suite or Studio, the on-site facilities (communal kitchens, laundry room and lounge area). Please take notice of the Fire Alarm procedure which is located on the back of your En-suite or Studio room door.
3 . get connected
There are three wireless routers located on each floor, find your nearest one and connect to it using the username and password displayed next to the router.
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your accommodation
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your address
(Your Room Number) 115 Gunnersbury Lane Acton, London W3 8HQ
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areas
communal lounge The Lounge is an area where residents can socialise and relax whilst dining and watching TV. After 10pm and before 8am, please keep noise to a minimum in the Communal Lounge and when returning to your room. Please show consideration for other residents wishing to use the Lounge by tidying after yourself.
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communal kitchens Communal kitchens are for the sole us of occupants of the designated en-suite rooms. We kindly ask that these rooms are kept tidy for the courtesy of fellow users, and care taken to ensure all appliances are switched off after use.
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courtyard The Courtyards are for your enjoyment and are maintained by The Collective, they are open for socializing between 08am and 11pm. Smoking is permitted in the courtyards as are BBQs in the courtyards but please keep these well away from the building or outdoor furniture as they present a fire risk.
laundry There are three washing machines and three driers located within the laundry room on the ground floor. Instructions for there use can be found within the laundry room on the walls.
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general info
check-in / check-out You may check in to your room at any time between 9am – 5pm. If you will be arriving at any other time, please inform us well in advance and we will endeavor to arrange for the concierge to meet and assist you. Tenants must checkout by 11am on day of departure. A member of staff will carry out a room inspection and collect your keys.
keys You will be supplied with a key fob for the entry door and a key card for your individual room. In the event that you lose your keys, please contact your concierge. The cost for replacement keys are: • Room - £10 • Front Door - £15
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internet There are three wireless routers located on each floor, find your nearest one and connect to it using the username and password displayed next to the router.
guests Guests are very welcome in The Collective Acton. If guests will be staying for more than two nights, please speak to the concierge.
cleaning & linen Your room will be professionally cleaned once a week. This also includes changing the bed linen in your room (sheets, duvet cover, pillow cases). You are allowed to use your own bed linen, but please note, this will not be laundered or changed by our cleaner. Only The Collective Acton linen will be laundered and changed. The cleaner will enter your room from 9am on the following days: Rooms 1-8 Rooms 9-18 Rooms 19-27 Rooms 28-35 Rooms 36-43
Monday Tuesday Wednesday Thursday Friday
If you do not wish the cleaner to enter your room, please notify your concierge in advance.
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bins There are four bins (three for general waste and one for mixed recyclables) located in the front courtyard. Please ensure that you take your waste out and place it in the correct bin. The council empty the bins every Tuesday.
bicycle storage There are 18 bike racks located in the front courtyard which are free to use. We recommend that you use a gold standard D-lock.
decorations Please do not make any alterations to your room without permission from The Collective. This includes painting, decorating, use of nails, blue-tack etc. Furniture (except beds) maybe added, but must be removed when the tenancy ends.
pets No animals (other than registered guide dogs) are allowed at The Collective Acton at anytime.
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maintenance Please report any faults or damages to your room or to a communal area to reception in person, via telephone or email. Telephone: +44 (0) 7740 740 072 Email: rahmed@ thecollective.co.uk Repairs are dealt with using a prioritised system. When we receive damage reports; emergency faults (e.g. a burst pipe) will be attended to before minor faults (e.g. a failed light bulb). If you report a fault, we will assume that you have given permission for authorised personnel to enter your Studio to investigate and carry out any necessary repairs. We will leave a calling card to let you know that we have entered your studio – and if we are unable to repair your fault upon the first visit, we will keep you updated on the repair status. Routine services are conducted between 9am and 7pm, Mon - Fri. The concierge is on-call 24 hours a day in the event of emergencies.
security The site has a secure door entry system and is monitored with CCTV. The site staffed from 7am until 7pm, Monday to Friday. If your key fob is lost or stolen please inform Concierge immediately. For everyone’s safety, please don’t let anyone that you do not recognise tailgate you through the secure building entrance.
tv license If you are bringing a television or intend to watch programmes through your computer, tablet or smartphone, you will need to purchase a separate television licence on arrival. Please note that you will not be covered by a licence for your home address and if you are caught without one the fine may be in excess of ÂŁ1,000.
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code of conduct
We want your time at The Collective Acton to be one to remember for the right reasons. We aim to maintain a safe, secure and pleasant community for all. Behaviour that falls under the following categories will not be tolerated: • Conduct which constitutes a criminal offence e.g. assault, theft or deception • Violent, indecent, disorderly, threatening or intimidating behaviour or language towards residents, your guests, visitors or members of staff • Sexual, racial or any other form of harassment or discrimination • Misuse, misappropriation, theft or damage of property • Abusive or anti-social behaviour, inconsiderate noise, criminal damage to private property • Behaviour that is likely to cause injury or impair the health and safety of others
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PROHIBITED CONDUCT • Any illegal/criminal conduct • Aiding, abetting, inciting or cooperating with another person in violation of a policy. This includes being in the presence of a policy violation and not removing yourself from the situation, whether actively participating in the violation or not • Acts or omissions of residents and/or guests which have an adverse effect on the health and safety of others • Endangerment to self, others or to property, including any action which, as a result, did or could have endangered the safety or property of others • Harassment, coercing, intimidating or demeaning conduct to others • Physical and/or mental abuse • The use of firearms, weapons, ammunition, explosive devices or fireworks • Deception, fraud and misuse of documents • Unauthorised possession or duplication of keys, key fobs, and/or the distribution of such to others
• Interfering with the response of officials to emergency calls • Unauthorised removal, use or possession of property belonging to others • Destruction or damage to property belonging to others • Allowing any object at any time to drop from a window or through a ventilation grate • Misuse of fire fighting appliances • The following items are not permitted for use at The Collective Acton, if you are found to be using the following you will incur a penalty charge of £25 which will be added to your next rent payment: candles, shisha pipes, incense burners, oil burners, deep fat fryers, chip pans, any items which produce a naked flame, portable heaters (i.e. oil filled, electric, gas, etc), smoking.
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complaints Below are the steps involved if you wish to raise a formal complaint: • Contact us by e-mail complaints@thecollective.co.uk • You may be asked for further details if and when required in order to progress your complaint • Your complaint will be acknowledged via email within 2 working days • Following acknowledgement, the complaint will be fully investigated within 10 working days. If the complaint should take longer, you will be duly informed of the investigation status
damage policy Please expect our Concierge to carry out room inspections every 4 months during your stay and we will re-inspect your room when you check out. A minimum of 24 hours notice will be given to all residents before any inspection. Any damage found to your room will be investigated and you will be notified of any costs incurred by email. You are entitled to 7 days to dispute any costs after which the charges will be deducted from your deposit and you will be invoiced for any charges in excess of this amount.
smoking policy All rooms, communal or private are non-smoking areas. Smoking is only permitted in the designated smoking areas outside the property. All cigarette ends must be placed in the cigarette bins provided.
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fire policy In the event of a Fire, the site operates a ‘Stay Put’ policy meaning that unless the fire is in your room you should not evacuate the building. The Fire Brigade should be called by dialling 999 and when they are on site they will decide if other areas of the building need evacuating. (For further guidance, please refer to the Fire Escape Plan’s on the back of your bedroom door). The Fire Assembly point is located on Gunnersbury Avenue outside the Nisa Local. Fire Alarm testing will take place every Wednesday at 2pm.
green policy The site has a secure door entry system and is monitored with CCTV. The site staffed from 7am until 7pm, Monday to Friday. If your key fob is lost or stolen please inform Concierge immediately. For everyone’s safety, please don’t let anyone that you do not recognise tailgate you through the secure building entrance.
noise policy If you are bringing a television or intend to watch programmes through your computer, tablet or smartphone, you will need to purchase a separate television licence on arrival. Please note that you will not be covered by a licence for your home address and if you are caught without one the fine may be in excess of £1,000.
supermarket
medical centre
Nisa Convenience store – on Gunnersbury Lane at entrance to the site
122 Gunnersbury Lane, London W3 9BA
Sainsbury’s Local - 15-16 The Broadway, London W3 8HR Morrisons - King St, Acton, London W3 9LA
gym Pure Gym - 283 High St, Acton, London W3 9QU
restaurants Pizza X Drink - The Broadway, London W3 8HR
Jungles Cafe - 6 Central Parade, London W3 8HL
Casereccio - The Broadway, London W3 8HR
The Apple Tree - 2 Station Parade, London W3 8HN
Nando’s - 1-2 Uxbridge Road, London W5 3NU
WP Fish & Chips - 5 The Broadway, London W3 8HR
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dry cleaners
hairdresser
Dry Cleaners – 5 Horn Lane, London W3 9NJ
Emilia Hair Studio - Central Parade, Gunnersbury Lane, London W3 8HL
cab service Churchill Radio Cars - 3 Acton Town Station, London W3 +44 (0)20 8993 0911
Adams Richard - 11 Park Parade, London W3 9BD
other
collective spaces
There are numerous other bars and restaurants within a 5 to 10 minute walk on Acton High Street. Hammersmith is also served with a wealth of bars and restaurants and is just one stop east on the Piccadilly Line.
POP Brixton – 49 Brixton Road, London SW9 8PQ The Den - Working, networking space - 14 Bedford Square, London WC1B 3JA The Doughnut Factory Working, networking space Warple Mews, London W3 0RF
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www.thecollective.co.uk