IT’S WHO WE ARE. IT’S WHAT WE DO. IT’S WHERE WE GO. TOGETHER WE ARE THE TRAVEL VILLAGE GROUP
FOREWORD Locals may remember our 4th generation family business, starting back in 1959, as Bourne Travel (on Highfield Road), or later as Save’n’Sail and The Cruise Village. But we don’t just sell cruises... after all the world has more to offer than solely places that can be reached by water... and so do we. We can offer you Jet2Holidays (we’re an official booking centre!). We can provide hotels, flights, fully inclusive package holidays, worldwide escorted tours, UK coach tours, and of course, cruises on the oceans and rivers around the world. We are The Travel Village Group, almost 60 years young, and we’re entering an incredibly exciting era. We’ve been working hard to ensure that we continue to provide our awardwinning service, whilst expanding and refining our product portfolio. You can read more about our updated services throughout this booklet. We’ve invested even more in our experienced team of agents, sending them to exotic and inspiring destinations around the world (about which they’ll be more than happy to tell you!). Their knowledge of these places, ships and styles of travel is ultimately there to help you make an informed decision about your time away. After all, your holiday enjoyment is as important to you as it is to us. And we’re going to be updating our websites so that the latest information, offers and advice is at your fingertips, no matter what device you use to surf online. Whether you’ve booked a cruise or a China tour, a beach break or a bus tour through us in the past; we love for you to come back for more adventures. We like to think that life is one big adventure; we’re here to help with the journey.
Phil and the Travel Village Group family
IT’S WHO WE ARE. IT’S WHAT WE DO. IT’S WHERE WE GO. TOGETHER WE ARE THE TRAVEL VILLAGE GROUP
The Award-Winning
The Cruise Village is the main part of our travel agency that you’re probably familiar with. We’re well known throughout the travel industry as trusted partners for the likes of P&O Cruises, Royal Caribbean, Celebrity Cruises and Cunard. Although, our cruise portfolio extends from the sleek Star Clipper ships and Hurtigruten’s coastal voyages to the action-packed Norwegian Cruise Line ships and the ultra-luxury expedition style Scenic Eclipse.
IT’S HOW WE WIN.
KNOWLEDGE IS IMPORTANT TO US... BECAUSE IT’S IMPORTANT TO YOU
TOGETHER WE ARE THE TRAVEL VILLAGE GROUP
And that’s why we invest in sending our agents to as many ship visits as possible.. whether in Southampton, Liverpool, Barcelona or further afield.
BEST SMALL CRUISE AGENCY 2009, 2010, 2014, 2016, 2017
It’s not just about the ships... over the last year we’ve sent agents and staff to iconic destinations such as New York, Paris and even India!
CUSTOMER SERVICE IS IMPORTANT TO US... BECAUSE IT’S IMPORTANT TO YOU I just wanted to let you know what fantastic customer service I have received again. Your staff certainly go above and beyond to help me with my booking. Always returning my calls and answering my questions, without making you feel uncomfortable. They are absolutely lovely. You certainly have some great staff Phil. We have booked 2 cruises with you now and the customer service that we have received is excellent. Very professional from all of your staff. We will certainly be using The Cruise Village in the future too. And I always recommend you. Well done to everyone - 5 stars all the way through. We have got 2 great cruises to look forward to going on now 2018 & 2019. Thank you for making the booking and planning easy and enjoyable.
“
INNOVATION IN CRUISE
The Award-Winning
RiverCruising.co.uk THE RIVER CRUISE EXPERTS
Did you know that we were one of the travel agencies in the UK to realise the value and consequently the popularity of River Cruising holidays? Our foresight has made us one of the UK’s leading River Cruise agencies as RiverCruising.co.uk. 2017 was an important year for us... we’ve been recognised around the industry as being at the top of our game, we’ve been awarded the coveted 5 Star Feefo Status (that’s how good our customer service is!), and one of our agents even became a Godmother to a new river cruise ship!
IT’S HOW WE WIN.
KNOWLEDGE IS IMPORTANT TO US... BECAUSE IT’S IMPORTANT TO YOU
TOGETHER WE ARE THE TRAVEL VILLAGE GROUP
This is to certify
Company Name
River Cruising offers a very different holiday experience to that of an ocean cruise; and that’s why none of our agents sell a river cruise until they’ve experienced one themselves... We’ll ensure our agents can tell you the right information, thanks to ship visits and experiencing at least a few days on the water surrounded by travellers that have already discovered this amazing way to holiday.
Has achieved the high standard required for
Gold Trusted Service Based on the genuine ratings of their verified customers
TOP AGENCY
Andrew Mabbutt CEO, Feefo Holdings Ltd February 2017
BEST MARKETING
This is the first river cruise we have booked, and I am very impressed with how you dealt with our requests. Look forward to continuing to do further bookings in the future. Arranged a river cruise with less than a week to departure. Lyndsay was extremely helpful and even spoke to me when she was at home. The flights where arranged at a convenient time from our local airport. Would have no hesitation in recommending this company. Excellent. They gave me a choice of what was on offer and did not try to palm me off with the first thing.
“
CUSTOMER SERVICE IS IMPORTANT TO US... BECAUSE IT’S IMPORTANT TO YOU
FIND US ONLINE Whilst you may already be aware of thecruisevillage. com and rivercruising.co.uk, you may not realise that we also have a few more websites, designed to offer you the very best cruise deals.
Yes... that’s us! With over 1.7 million cruise passengers choosing to cruise from Southampton over the last year we know you’ll appreciate the deals to be found on this website - all the best sailings from Southampton in one handy place!
It does exactly what it says on the tin... all the latest deals and offers from P&O Cruises. We’re making the website mobile friendly; and you’ll soon have the added convenience of being able to book your P&O Cruises holiday online, with our award-winning customer service provided to back up your booking!
FROM BLACKPOOL TO THE BALEARICS SOUTH SHORE TO SORRENTO HIGHFIELD ROAD TO HVAR ISLAND Visit our OFFICIAL Jet2Holidays Booking Centre and choose from over 70 fabulous destinations
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Know that feeling of excitement? That one where you’ve experienced something outside of the ordinary... The one where your breath was stolen as you encountered a new corner of our astonishing world. Your senses are overwhelmed as you feel your spine tingle and the hairs on your arms rise. It’s electrifying, overpowering, stimulating. It is, quite simply, moving.
WE WANT TO MOVE YOU. Adventures & Tours is the new travel brand from the Travel Village Group. We’re hoping to make your travel dreams a reality by offering you experiences all over the world, with the most reputable names in the business. So whether you want to zip-line through the cloud forest of Costa Rica, crouch in the presence of mountain gorillas in Rwanda, experience the wonder and achievement of sunrise after climbing Kilimanjaro, catch the most amazing light show on the planet (Aurora Borealis) from a unique vantage, or simply be pampered on a luxury tour - everything is possible with Adventures & Tours.
START YOUR ADVENTURE SEARCH AT adventuresandtours.co.uk
and these are just a few of the operators on board...
IT’S WHO WE ARE. IT’S WHAT WE DO. IT’S WHERE WE GO. TOGETHER WE ARE
CALL US ON
01253 341 014 VISIT US AT
298 HIGHFIELD ROAD, BLACKPOOL ONLINE: OCEAN CRUISES - thecruisevillage.com RIVER CRUISES - rivercruising.co.uk ESCORTED TOURS - adventuresandtours.co.uk SOUTHAMPTON CRUISES - southamptoncruisecentre.com P&O CRUISES - podeals.com