Secrets of Vatican City: Why This Tiny Country is a World Power
Department Store- Why Are They Still Relevant in the Ecommerce World ?
On Leadership, AI, and the Experience Economy
Leaders play a crucial role in the market research and consulting industry, especially within a global research, advisory, and strategy rm that focuses on the Experience Economy. They are responsible for directing market-changing aspects, forecasting ahead, and driving innovation. Leaders analyze large amounts of data to identify trends and offer strategic insights to help businesses improve customer experiences. Their expertise and visions are important for developing research methods, building client relationships, and ensuring the competitiveness of the company's services.
Mark Angus, CEO of Mark Angus, CEO of Genesis Global Business Services, is a well-known leader in this industry. He leads business development and growth strategies, ensuring high levels of client and employee satisfaction. Mark's leadership style is characterized by visionary thinking, strategic decisionmaking, and a focus on people.
As with Mark, various factors set Genesis Global Business Services' products and services apart from its competitors. The company offers a range of sector-focused, niche services, including market research, diagnostic services, and strategic consulting. It works closely with government stakeholders and investment promotion agencies to develop tailored strategies for specic countries and locations. It also runs demand generation programs to support growth, trade, and investment in the BPO/M, digital, and IT outsourcing sectors.
The company's research provides a comprehensive view, benchmarking demand-side statistics from executives in Europe, the US, and the UK with supply-side insights. The supply-side data assesses the capabilities, talent, scalability, and costcompetitiveness of various offshore and nearshore outsourcing locations in Africa, Asia, Eastern Europe, and LATAM. Genesis Global Business Services also produces four indexes focusing on BPO/M and digital/IT pay scales, pricing models, location competitiveness, and inclusive hiring/impact sourcing (the latter on behalf of the Thrive Association). These indexes are useful resources for buy-side executives and BPO/M service providers to inform their strategic objectives.
Key Career Milestones
Mark has had the opportunity to be directly involved in several projects & achievements:
Serving as chief analyst and strategist for over 44 global, regional, and national commissioned and syndicated BPO/M and ITO qualitative surveys and quantitative reports, value propositions, and country master plans
Co-founding the World Source Marketplace for Global Business Services (GBS.World)
Acting as chief analyst and project manager for Africa research reports and surveys covering 32 countries across the continent
Acting as a researcher and project director for global quantitative and qualitative research/surveys for specialist areas of GBS/BPO, including nance & accounting (F&A), digital and IT outsourcing (ITO), human resource outsourcing (HRO), procurement outsourcing, knowledge process outsourcing (KPO), and alternative legal services (ALS)
Serving as chief analyst for commissioned research, advisory, and strategic services for companies such as Deloitte, Genesys Laboratories, IBM, Innovation Group, Microsoft, WNS Global Services, and Webhelp (now Concentrix)
Presenting as a strategist, researcher, and futurist at numerous global conferences and events for organizations such as Customer 360, Customer Experience World, CxOutsourcers, Deloitte, Dimension Data/NTT, GT&BSC, Genesys, International Data Corporation (IDC), IT Web, Luxury Marketing Council, SAP, and WNS
Formerly holding positions as editor and publisher of the IBM Africa Magazine, Microsoft Africa Magazine, and PC World Southern Africa
Being a published author of a children's book at age 16, with a ctional series currently under review
Moving forward purposefully by maintaining faith in possibilities
Mark's leadership journey emphasizes the importance of perseverance, selfreection, and optimism in overcoming challenges and achieving personal and professional growth.
Mark values spending time with family and friends, although his commitment to his work can occasionally pose challenges in doing so. He recognizes the importance of nding fulllment in addition to achieving success. Mark nds joy in combining work with leisure, particularly when working on projects in picturesque and unique settings like cruise ships, coastal areas, or mountain resorts, which inspire him. He continues to pursue his hobby of writing children's books and has recently rekindled this passion on the side.
Mark advises that there will be moments of self-doubt and questioning decisions, but it is important to persevere. He recommends staying focused on moving forward, even when the odds seem challenging. While some may doubt or question your abilities, Mark stresses the importance of staying committed to your vision and being able to encourage and cheer yourself onwards
Why Are They Still Relevant in the E-commerce World?
Online shopping is the go-to mantra for people in today’s digital world, but this boon in technology has raised the question whether department stores are still relevant in today's time. Yet, these large stores have found a way to adapt and succeed despite the competition from online shopping. Imagine walking into a lively store that offers everything you need, from everyday household products to fashionable trendy clothes, all in one place. In this blog, we will learn more about the departmental store, its history, types, features, and challenges it faces in this digital age.
A departmental store offers several features, some are listed below.
Modern departmental stores offer many services and aim to provide excellent service to consumers.
These stores are usually found in the center of a city, making it easy for many people to visit.
Because they are large, these stores are often set up as companies run by a board of directors. A managing director oversees everything, with help from a general manager and department heads.
Departmental stores buy products directly from manufacturers and have their own warehouses. This helps cut out unnecessary middlemen between the producers and customers.
A central purchasing department makes all buying decisions, while sales happen in different store sections.
Types and Examples of Department Stores
Departmental stores are convenient for consumers but they come in various types. Here are some of the main types.
• Departmental stores are usually located in busy areas, which helps them draw in a lot of customers, especially during peak shopping times.
• By offering a wide variety of products all in one place, departmental stores make it convenient for customers to nd everything they need without having to go to multiple stores.
• Department stores aim to provide excellent services to their customers. This includes home delivery, taking phone orders, offering credit options, and providing facilities like restrooms, phone booths, restaurants, and salons.
• Departmental stores can invest a lot in advertising and promotions, which helps them boost their sales and attract more customers.
Challenges Departmental Stores Faces
• Because department stores are so large, it's hard for staff to give individual attention to each customer.
• These stores spend a lot of money on services, which makes their operating costs high. This can lead to higher prices for products,
• making them less affordable for people with lower incomes.
• With high costs and large inventories, department stores can face signicant losses. For instance, if customer preferences change or fashions go out of style, they may have to sell outdated items at a discount to clear out stock.
• While department stores are often in busy areas, this can make them less convenient for quick purchases or for people who prefer to shop at nearby smaller stores.
Despite the rise of e-commerce, department stores are still thriving in the retail sector. Their ability to offer a wide variety of products, coupled with exceptional customer service, makes them a desirable shopping destination for many consumers. In the future, departmental stores that embrace sustainability and technology will have higher chances to survive among their competitors.
From Local Startup to Worldwide Leader : The
TheDid you know Amway started in a tiny basement in Ada, Michigan? It began by selling cleaning products but quickly grew into a major global company. Now, it sells over 450 products, including health and beauty items, and operates in more than 100 countries. With yearly sales over $8 billion, it is famous for its great products and helpful community projects. Learn how this small start became a big success story!
In this article, you will learn about Amway’s history, challenges, marketing strategies, and inuence on the global market.
Brand History of
Amway was started in 1959 by Rich DeVos and Jay Van Andel in Ada, Michigan. They wanted to create a company where people could sell products directly to others and build their businesses. They named it “Amway” to reect their vision of the “American Way.”
At rst, it sold cleaning products, but soon it added more items like vitamins and beauty products. By the 1970s, it began selling its products in other countries. One of their key products, Nutrilite vitamins, became very popular.
In the 1980s and 1990s, it continued to grow and started selling online. They also introduced new brands like Artistry for skincare.
In the 2000s, it focused on making it easier for people to buy products online and start their own businesses through digital tools.
Today, it is a global company, operating in over 100 countries. It helps people become entrepreneurs and offers a wide range of products, from health and beauty to home care.
Instead of selling products in stores, it relies on people called distributors. These are individuals who sign up with it to sell its products directly to others.
Personal Sales:
Distributors buy products at a discount and then sell them to customers, often through personal meetings, online, or in small events.
Building a Team:
It can also recruit others to join as new distributors and earn money not just from its sales but also from the sales made by its recruits.
Earning Money:
It makes money in two main ways:
Earn a prot from selling products to customers. Receive bonuses based on the sales made by their team of recruits.
Training and Support:
It provides training and support to help distributors learn how to sell products effectively and grow their business.
It has been a major player in the direct selling industry for decades, known for its wide range of products and unique business model. From humble beginnings to becoming a global powerhouse, Amway has built a strong reputation for quality and innovation. But beyond the surface, there are some surprising details about this company that many people don’t know.
1 2 3 4 5
Here are 5 interesting facts about it that
might surprise you:
It sells more than 450 products, including vitamins, beauty items, and home goods. This diverse range allows them to cater to various customer needs and preferences, reinforcing their extensive market reach and adaptability.
It makes over $8 billion in sales each year. This success story reects the company’s robust global network and the loyalty of millions of distributors and customers who believe in its products and business model.
They sponsor the Amway Center in Orlando, Florida, where many sports and events happen. This sponsorship not only boosts their brand visibility but also connects them with a wide audience through popular events held at the center.
They were the rst to make a liquid laundry detergent that works in all types of washing machines. This innovation showcased their commitment to practical solutions and set a new standard in the industry.
It has earned several prestigious awards, including the Direct Selling Association (DSA) Award for excellence, the Best Practices Award for innovation, and the Consumer Choice Award for product quality. The company has also been recognized with Green Business Awards for its commitment to sustainability and eco-friendly practices.
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