The Franchise Woman January/February Issue

Page 32

Customer Service

Everybody Thinks

They Are A Team Player

by Nancy Friedman, Telephone Doctor Customer Service Training Certainly most, if not all, companies around the country have TEAM PLAYERS. And we know who they are. Most folks never think they are not a team player. Everyone wants to believe they are. Fair enough. But let’s talk reality. . . not everyone is.

32 The Franchise Woman

There, I said it. Because NOT everyone is a team player. The definition of TEAMWORK is: all together with one common goal. And if that’s to happen, then we aren’t able to include the following mentalities and personalities.


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