Customer Service
8 Sinful
Customer Service
Actions
Sometimes the best advice comes from listening. So, this month, I am sharing “sins” I have gathered along my journey as a public speaker. These “sins” are from our audiences who shared their views with me at conferences across the country. They love to vent. And they love to let me know what bugs them, what frustrates them, how they want to be treated as a customer. Listen up! Your customers are talking to you. And customer service training can help you.
by Nancy Friedman, Founder Telephone Doctor Customer Service Training In no particular order, these sins touch all six touchpoints of communication – email, voicemail, snail mail, phone, fax and face-to-face (yes, text/chat too).
Sin #1 – Not smiling
Our Motto: “A phony smile is better than a real frown” would have helped the gal who was trying to help me one day. What a “poopy” face she had. I refused to let it get me down or let her infect me at all. I smiled all the way through our conversation. Am pretty sure it aggravated her. As my husband says, “Just be glad her head isn’t on your body.” (I was.)
42 The Franchise Woman
