The Hardware Education Hub Course Brochure New eLearning courses available on the Hardware Education Hub
Table of Contents 01 What is the Hardware Education Hub? Page 1
02 How to get your learning Started? Page 2
03 Management Courses Pages 3-8
04 Accredited Retail and Business Courses Pages 9- 11
05 Health and Safety Courses Pages 12-13
06 Product Knowledge Courses Page 14-17
Online education is like a rising tide, it's going to lift all boats
What is the Hardware Education Hub? THE HARDWARE EDUCATION HUB IS AN INDUSTRY RESPONSE TO THE TRAINING AND EDUCATION OF THOSE EMPLOYED IN THE HARDWARE, RETAIL AND MERCHANTING SECTOR. Hardware Association Ireland (HAI) aims to raise overall standards within the sector by providing costcompetitive and time-effective access to relevant, accredited, high-quality training courses. The range of courses available offer continuous professional development for all those employed within the sector.
Accreditation When you have completed your eCourse, take the online assessment to test and validate your new knowledge! Once successful, you will receive a Digital Badge from ATHE UK, QedON or HAI! Digital badges are an accredited indicator of accomplishment, skill, quality or interest that can be earned by taking these courses. You can use this Digital badge to post to your social media channels and boast to your colleagues and peers on Linkedin! It also holds Metadata specifying when the course was taken, your result, and the topics you studied! This feature is pretty valuable for your future career progression!
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Here’s How to Get Started: Getting started is simple! You can arrive at the Hardware Education Hub in three easy ways – By scanning the QR code, by clicking on the link or by visiting the HAI Website. If you have an account, just log-in, if not, follow the steps below: STEP 01
Click 'Create New Account'. Fill in the short form. If you work for a member of the HAI, select your company name, if not please select 'not listed'.
You will receive an email from the Hardware
STEP 02
STEP 03
Education Hub. Click on the link in the email to confirm your account. (Please check your spam)
You will arrive on your learner dashboard, where you will see your learning progress. Click on 'Catalogue' to browse all available courses.
Click the button or scan the QR code below to create your account/Log-in!
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Management Courses
Interviewing Skills MAKE SURE TO HIRE THE RIGHT CANDIDATE Hiring the right candidate can be an easy process with the right tools and knowledge for selection. Hiring the wrong person can be costly for your organisation; let’s not let that happen.
Course Aim The aim of Interviewing Skills is to develop your knowledge, skills and confidence to perform effective interviews and choose the best candidate for the job. It will focus on how to acquire the relevant information, from the interviewee, thus, finding the right candidate for your organisation.
Non-Member Price: €46
Course Contents TOPIC 1
How to prepare for an Interview
TOPIC 2
The Interview
TOPIC 3
How to Hire the Right Candidate
TOPIC 4
Successful Reference Checking
Member Price: €33
Interviewing Skills Course Taster, click the button or scan the QR code! P O W E R E D
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Delegation Skills Course Aim ENSURING YOUR TEAM WORKS AT ITS HIGHEST LEVEL WILL LEAD TO THE HIGHEST RESULTS
The aim of Delegation Skills is to
Working with an excellent team
delegation.This will allow you to
and then adding the tools of how to delegate efficiently can only improve productivity.
provide you with the knowledge, skills and tools to effectively manage the delegation skills process and to correctly identify the suitable tasks for enhance your own productivity, focus on crucial objectives and use effective delegation as a tool to develop and motivate your team.
Non-Member Price: €46
Course Contents TOPIC 1
The Fundamentals of Delegation
TOPIC 2
Delegation in the Workplace
TOPIC 3
How to Delegate Effectively
Member Price: €33
Delegation Skills Course Taster, click the button or scan the QR code! P O W E R E D
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Feedback for Performance Excellence ENSURING YOUR TEAM WORKS AT ITS HIGHEST LEVEL WILL LEAD TO THE HIGHEST RESULTS Giving feedback will promote professional growth and can result in increased confidence and job satisfaction within your team.
Course Contents TOPIC 1
Giving Performance and Behaviour Feedback
TOPIC 2
Conducting the Performance
Course Aim The aim of Feedback for Performance Excellence is to develop your knowledge and skills and provide you the tools to effectively deliver feedback to your team with confidence.
Non-Member Price: €46 Member Price: €33
Feedback for Performance Excellence Course Taster, click the button or scan the QR code!
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Management Communication LEARN HOW TO EFFECTIVELY COMMUNICATE WITH YOUR TEAM AND BUILD STRONGER RELATIONSHIPS It will increase your awareness when communicating and provide you with the essential skills for leadership success.
Course Aim The aim of Management Communication is to equip you with the tools and knowledge to communicate effectively with your teams. It will increase your awareness when communicating and provide you with the essential skills for leadership and success.
Non-Member Price: €46
Course Contents
Member Price: €33
TOPIC 1
The Fundamentals of Communication
TOPIC 2
Understanding Management Communication
TOPIC 3
Communication for Managers
Management Communication Course Taster, click the button or scan the QR code! P O W E R E D
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Understanding Conflict Management in the Workplace CONVERT WORKPLACE CONFLICT INTO POSITIVE CONVERSATIONS AND DEVELOP LASTING RELATIONSHIPS
Course Aim
Learn how to identify the causes of
equip you with the skills and
conflict and how to deal with them
knowledge to manage conflict
effectively. As a manager dealing
situations in a clear, assertive and
with workplace conflict, it will
rational manner whilst supporting
minimise the effect it will have on
individuals or your team.
individual and team performance, in
Non-Member Price: €46
turn promoting a positive atmosphere.
The aim of Understanding Conflict Management in the Workplace is to
Member Price: €33
Course Contents TOPIC 1
Workplace Conflict
TOPIC 2
Resolving Workplace Conflict
Understanding Conflict Management in the Workplace Course Taster, click the button or scan the QR code! P O W E R E D
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Introduction to Employment Law ENSURING ALL EMPLOYMENT RIGHTS ARE ADHERED TO Employment Law provides both information and protection for the employer and the employee.
Course Contents TOPIC 1
Recruitment and Selection Law
TOPIC 2
New Employee Rights
TOPIC 3
Organisation of Working Time
TOPIC 4
Annual Leave Entitlements
TOPIC 5
Grievance and Disciplinary and the Law
Course Aim This eCourse aims to provide you with a knowledge of basic Employment Law to ensure compliance with current employment rights and employer responsibilities.
Non-Member Price: €46 Member Price: €33 TOPIC 6
Termination of Employment
TOPIC 7
An Introduction to Workplace Relations Commissions (WRC)
Introduction to Employment Law Course Taster, click the button or scan the QR code! P O W E R E D
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Accredited Retail and Business Courses
Retail Selling Skills ENSURING ALL AVAILABLE SALES OPPORTUNITIES ARE MAXIMISED
Retailing is an intensely competitive sector. Today’s consumers are spoiled for choice, with retail stores of all sizes, in various convenient locations. Nobody forces consumers to use any one retailer – they make their own choice. So, consumers hold the power in the relationship. However, without a customer, a retail store goes out of business!
Course Contents
Course Aim This eCourse aims to provide you with the knowledge and understanding of the retail selling process. It focuses on the techniques used for identifying and meeting the needs of customers in retail businesses.
Non-Member Price: €60 Member Price: €43
TOPIC 1
Opening a Sale
TOPIC 4
Handling a Customer Objection
TOPIC 2
Establishing a Customer's Needs & Wants
TOPIC 5
Closing a Sale
TOPIC 3
Presenting and Matching Products & Services
Retail Selling Skills Course Taster, click the button or scan the QR code!
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PR 101 for your Small Business MAXIMISE YOUR BRAND PUBLICITY Public Relations (PR) is a tool used by businesses and individuals to purposefully manage the release and spread of information to their public for favourable gains. It is used for many purposes, from positive announcements, crisis management, and much more. PR, if utilised correctly, is a cost-effective way of influencing your public!
Course Contents
Course Aim This eCourse aims to provide you with the knowledge, skills and competence to present you and your brand favourably to the public, utilising both print and social media channels.
Non-Member Price: €60 Member Price: €43
Introduction to PR
TOPIC 4
Your 101 in Dealing with Media
TOPIC 2
Storytelling 101
TOPIC 5
The 101 on PR and Social Media
TOPIC 3
Press Release 101
TOPIC 1
PR 101 for your Small Business Course Taster, click the button or scan the QR code! P O W E R E D
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Social Media Marketing 101 MAXIMISING YOUR FOLLOWING Building a following on social media channels improves conversion rates, and the more followers a business has, the higher the trust and credibility of the brand. Social media marketing is a powerful tool for businesses of all sizes to reach its audience.
Course Contents
Course Aim
This eCourse aims to provide you with the knowledge, skills, and competence to market your brand online using social media channels and tools.
Non-Member Price: €60 Member Price: €43
TOPIC 1
Introduction to Marketing
TOPIC 5
Video & Photography for your Business
TOPIC 2
Traditional Meets Social Media Marketing
TOPIC 6
How to Create a Social Media Campaign Made Easy
TOPIC 3
Branding Online
TOPIC Social Media Etiquette and Dealing 7 with Negative Comments
TOPIC 4
An Introduction to Social Media Marketing
Social Media Marketing 101 Course Taster, click the button or scan the QR code!
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Health and Safety Courses
Introduction to Safety, Health and Welfare ENSURING ALL SAFETY, HEALTH AND WELFARE IS ADHERED TO A safer business equals a successful business. Learn all about the rights and obligations of employers and employees to help promote and maintain and healthy and safe working environment.
Course Contents
Course Aim
This eCourse aims to provide you with the knowledge of Safety, Health and Welfare while working in your organisation.
Non-Member Price: €32 Member Price: €23
TOPIC 1
Introduction to Safety, Health and Welfare at Work
TOPIC 5
Introduction to Manual Handling
TOPIC 2
Introduction to Safe House Keeping
TOPIC 6
Introduction to Safety around Mechanical Equipment
TOPIC 3
Introduction to Fire Prevention
TOPIC 7
Distraction VS Safety
TOPIC 4
Introduction to Personal Protective Equipment (PPE)
TOPIC 8
Under the Influence at Work
Introduction to Safety, Health and Welfare Course Taster, click the button or scan the QR code! P O W E R E D
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Safe Manual Handling Introduction and Refresher ENSURING YOU CONDUCT ANY MANUAL HANDLING CORRECTLY Manual Handling is important mandatory training. Let’s increase our level of skills and knowledge to help prevent injury and avoid the hazards involved in lifting and moving items in the workplace.
Course Aim This eCourse aims to introduce you to the necessary knowledge, skills and attitude to implement safe manual handling practices into the workplace and into everyday life.
Non-Member Price: €32 Member Price: €23
Course Contents TOPIC 1
An Introduction to Manual Handling Legislation
TOPIC 2
Structure of the Body
TOPIC 3
Manual Handling Skills
Safe Manual Handling Introduction and Refresher Course Taster, click the button or scan the QR code! P O W E R E D
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Product Knowledge Courses
‘Get Inspired’ with NIKO Bathrooms DELIVER CUSTOMER SATISFACTION THROUGH EXPERT KNOWLEDGE This eCourse will deepen your knowledge of bathroom designs and products and provide you with the necessary skills to present bathroom design solutions and sell to the customer.
Course Aim This eCourse aims to provide you with knowledge of bathroom designs, equip you with selling techniques, assist your customers and maximise retail sales.
Free to all Learners
Course Contents TOPIC 1
Getting Inspired- Bathroom Styles Explained
TOPIC 2
Bathroom Product Ranges
TOPIC 3
Understanding the Customer’s Requirements and Presenting the Design Solution
‘Get Inspired’ with NIKO Bathrooms Course Taster, click the button or scan the QR code! P O W E R E D P O W E R E D
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Primers and Problem Solvers by Fleetwood MAXIMISE RETAIL SALES THROUGH EXCELLENT PRODUCT KNOWLEDGE This eCourse will present you with various customer priming and painting problems and their respective solution through the use of discovery questions. It will also give you the knowledge to make product recommendations and deliver retail sales.
Course Aim The Primers and Problem Solvers by Fleetwood eCourse provides the necessary knowledge and skills to assist customers in choosing the correct priming product for their project and the competence to present essential problem-solving products and applicators.
Free to all Learners
Course Contents TOPIC 1
Fleetwood Primers and Problem Solvers Range and Key Benefits
TOPIC Recommended Preparation, 4 Protection and Painting Accessories
TOPIC 2
Tinting Primers and Problem Solvers
TOPIC Preparing Your Surfaces for 5 Painting
TOPIC 3
Resolving Typical ProblemSolving Queries
TOPIC Customer Questioning and 6 Advice Skills
Primers and Problem Solvers by Fleetwood Course Taster, click the button or scan the QR code!
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Trim Paints by Fleetwood DELIVER RETAIL SALES THROUGH EXCELLENCE IN PRODUCT KNOWLEDGE
Course Aim
This eCourse will equip you with the skills to discover a customer's wants and needs for interior and exterior trim projects. It will also equip you with knowledge of the Fleetwood Trim Paint Ranges and preparation, protection and application knowhow.
The Trim Paints by Fleetwood eCourse presents the skills necessary to assist customers in choosing the desired style and finish for their interior and exterior trim projects. It also provides detailed product knowledge and the “how-to” expertise for preparing and painting trim surfaces.
Free to all Learners
Course Contents TOPIC 1
An Introduction to the Fleetwood Trim Paint Range
TOPIC 4
Preparing Your Surfaces for Painting
TOPIC 2
Fleetwood Advanced & Traditional Trim Paint Range (Ready Made & Tinting) and Key Benefits
TOPIC 5
Customer Questioning and Advice Skills
T O P I C Recommended Preparation, TOPIC 33 Protection and Painting Accessories
Trim Paints by Fleetwood Course Taster, click the button or scan the QR code! P O W E R E D P O W E R E D
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More Product Knowledge Courses to come in the following sectors
ADHESIVES
PAINT
BATHROOMS
PLASTER BOARD
CEMENT
PLUMBING
GARDEN
ROOFING
HEATING
TIMBER
INSULATION
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