News & Products
ECOMMERCE EXPERTS MAGICO INTEGRATE WITH WaveOMS Innovative, client first eCommerce agency Magico is delighted to announce its new integration partnership with Irish owned Wave Order Management System, WaveOMS. Fulfilment is a major challenge for ambitious hardware retailers who want to succeed online, and in Magico’s search for the best solution for clients of their AB Commerce platform (Analytics Based eCommerce), they were very pleased to find an Irish technology solution that offers a game changing system for Retailers, enabling them to maximise the profitability of their online store. As Magico specialise in helping retailers achieve success quickly by offering a high-end turnkey eCommerce solution, this will benefit their clients immensely. “WaveOMS co-exists harmoniously with the existing ERP, ePOS and integration partners that form our proprietary AB Commerce
platform, and with Magico’s primary objective being a quick and smooth transition online for retailers, this system will undoubtedly enhance their fulfilment potential. The fact that it is an Irish company is a huge bonus.”, commented Paul Montwill, CEO of Magico. WaveOMS fulfills eCommerce and B2B orders with maximum speed and minimum cost per order, a perfect fit for the hardware industry. It significantly increases order capacity for retailers, without resulting in additional staffing requirements. Magico’s diverse client base includes Stakelums, Toolfix, Heavins and Caulfield Industrial, some of the best-known Irish retailers in the hardware sphere.
Paul Montwill, CEO of Magico.
For more information on Magico and WaveOMS please see www.magico.com and www.waveoms.com
BEST PRACTICE LEARNINGS FROM CUSTOMER EXPERIENCE CHAMPIONS Getting inside the heads of Customer Experience (CX) experts is a new E-book that sets out to understand why CX champion organisations around the world outperform their competitors on every single business metric. Through roundtable discussions, The CX Company, based in Dublin, engaged with business leaders and CX practitioners across the globe to capture actionable insights to help you grow your own business. The first roundtable discussion explored future challenges and opportunities that Builders Merchant & Hardware retailers could focus on today that will successfully benefit your business tomorrow. By understanding and monitoring what’s around the corner, you will be positioned to deliver ambitious business growth by understanding which CX actions will give the greatest impact. In this interactive e-book, you will learn that the rewards from delivering remarkable CX are enormous and quite immediate. Especially when you focus on actions that impact positively on your customers rather than actions that make life easier for you and your business. Rather than seeking a silver bullet that doesn’t exist, retailers must realise that what is required is a connected approach across all departments. In the first E-book of a series, you’ll find the key thoughts and insights from an expert group on a number of key topics. It is full of recommended actions that will help you address the challenges and opportunities that we all face each day.
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To download CX Best practice e-book, go to www.thecxcompany.com
March/April 2022
