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Welcome to the December/ January issue of Convenience & Impulse Retailing magazine, your go-to source of insights, news, and trends in the petrol and convenience channel.
As we wind down in 2024, we deliver both our final issue of the year and the first of 2025. We meet Almin Azeem, Head of Sales at Posca Hydrate, where he discusses his career to date and his passion for seeing those around him succeed. We then head to Caltex Traveston, a unique site home to a piece of Australian sporting history. Combine that with world-class services, and you have one special roadside retailer.
Our feature on healthy snacks looks at current consumer preferences for healthiness, convenience, taste, and variety. We highlight key trends, successful product offerings, and how suppliers and retailers are innovating to meet the needs of on-the-go customers seeking quick, healthy options.
Next up, is out feature on AI in convenience. In this feature, we speak to experts about how retailers can
implement AI in their stores right now. From personalised offers to inventory management to dynamic pricing, we explore the tools available to retailers and how they can boost their offering through practical AI solutions.
We then check out the best products of 2024, with winners spanning nearly every category in P&C. Included in that is our prestigious 2024 C&I Choice Product of the Year award, which was given to a product that we believe has made a profound impact in the P&C channel.
It was wonderful to catch up with familiar faces at the 2024 C&I Expo, and you can check out our coverage of this event from page 50. We also take you across the ditch, to check out the highly successful 2024 C&I NZ Expo.
As always, we are grateful for our columnists Theo Foukkare, CEO of AACS, Jason Joukhador, GM Merchandise and Dealer Channel at Ampol, and Michael Brick, Partner and General Manager of Meris Food Equipment.
Have a wonderful festive period and I’ll catch you in the new year!
Cheers,
Thomas Oakley-Newell
Safa de Valois James Wells
Alyssa Coundouris
Thomas Oakley-Newell
The new way to gift
Yummy Cards bring together the charm of a greeting card with premium chocolate, beautifully crafted to match each theme. Featuring playful designs with chocolate peeking through, these cards make gifting thoughtful, delicious, and memorable. Perfect for birthdays, thank-yous, or any special moment, Yummy Cards offer retailers a standout impulsebuy that adds a sweet touch to their selection.
Choose Yummy Cards – because some gifts should taste as good as they feel. Contact Tony Tantis for more details.
tony@yourstruly.com.au
New coffee-flavoured Snickers
Mars Wrigley has launched Snickers Coffee Flavour, an Australian exclusive, in 7-Eleven stores across the country.
Mars Wrigley’s Research and Development team spent two years working on the new flavour, including 13 prototypes, perfecting the balance of coffee and classic Snickers ingredients. This delicious new twist features coffee flavoured nougat, crunchy peanut, smooth caramel, and rich milk chocolate, all in one mouthwatering bar.
Snickers Coffee Flavour is currently available at 7-Eleven, before rolling out to other convenience stores, independent retailers, and leading supermarkets in February 2025.
1800 245 455
Twister Monstaahh lands just in time for summer
Streets Paddle Pop has unveiled its new Twister Monstaahh, a refreshing treat designed to tingle tastebuds with its sour and sweet zing.
Prepare for a whirlwind of flavour with this uniquely delicious frozen treat combining fruity swirls of sour lemon, tangy apple, and sweet blueberry.
Helen Zhang, Brand Manager at Unilever, said Twister Monstaahh is the perfect ice block for an after-school snack or pick me up on a summer road trip.
“Designed to be a responsible choice for kids, our Twister products are fun and tasty treats that can be enjoyed as part of a healthy and active lifestyle.”
Twister Monstaahh is available exclusively in the P&C channel.
orderstreets.com.au
Boost your energy with Berocca GO
Introducing all new Berocca GO, a refreshing and energising drink for the health-conscious go-getter, seeking a guilt-free boost of energy.
It’s low in calories, is 99.9 per cent sugar free, powered by B-vitamins and caffeine, derived from the extracts of green coffee beans. Berocca GO is available in three delicious flavours – Lemon Zinger, Paradise Punch and Watermelon Blast. Expect only the good stuff from the experts in energy.
Available through The Distributors Group, alternatively please contact the JCSM Office via: 08 8331 7674 | enquiries@jcsm.com.au
Building success
A diverse career and a passion to see those around him succeed has given Almin Azeem, Head of Sales at Posca Hydrate, plenty to be proud of. This is his story…
I WAS BORN in Lautoka, Fiji, and grew up with my dad, mum, an older sister, and a younger sister. Life took a big turn when I was around seven; my parents divorced, and it was my dad who took on the challenge of raising me on his own and brought me to the amazing country of Australia.
My early years were spent in Suva, Fiji, where I completed my first four years of school. Then, in 1992, we moved to Australia. I went to Mascot Primary and later Randwick Boys High School. Growing up, I was always loved sports. Any chance I got, I’d be out there playing soccer, basketball, or footy with my mates. I’m a lifelong NFL fan and have supported the Pittsburgh Steelers for as long as I can remember. At one point, I even played gridiron for the Bondi Raiders, despite being the smallest bloke on the team.
My first taste of work came when I was 15. I took a casual job at Target, where I learned the basics of dealing with customers and earning a bit of my own money. My first full-time role, though, was with Dalton Paper (which later became Paperlinx). I was selling to the print media industry – a much bigger sector back then than it is today. It was a good starting point, giving me a real insight into sales and the professional world. Before having kids, my wife and I travelled extensively across Europe, North America, Asia, and the UK. Those were some of the best experiences, just the two of us exploring the world. Nowadays, with the kids in tow, our travel choices are more family-
friendly. We’ve taken them to places like Fiji, Bali, and most recently, Japan. It’s a different kind of adventure, but just as fun.
Today, I’m the Head of Sales at Posca Hydrate. I work alongside the co-founders, Merrick Watts and Ed Stening. Our mission is clear: to make Posca the go-to drink for active and health-conscious consumers.
Looking back, my career has been a series of great roles that led me to where I am now. Early on, I joined Schweppes (part of Asahi Beverages), where I took on various roles. It was during this time that I really got to know the Petrol & Convenience (P&C) channel.
The relationships I built in those years have been invaluable, and I’m still grateful for the support and insights I get from those connections today.
A major turning point for me was my time at iNova Pharmaceuticals, as I learned about the pharmaceutical and grocery channels. I had a mentor who really pushed me to grow, encouraging me to take on diverse roles and learn about different channels. That experience set me on a path that eventually led to roles at companies like Dulux.
Just before joining Posca, I was at v2, which had acquired a start-up business called Flexitarian Meal Solutions (which included Macros and Soulara ready meals). This experience gave me hands-on exposure to the fast-paced world of Direct-to-Consumer (DTC) and start-ups, where every decision plays a critical role in success or failure.
“Watching my former team members achieve their own goals is another highlight I’m deeply proud of.”
When I reflect on my career highlights, awards and recognitions have been great milestones, but what truly stands out to me are the relationships. Over the past 20-plus years, taking risks to move across industries, learning from incredible mentors, and building genuine friendships with retailers and colleagues have been the most rewarding aspects. Watching my former team members achieve their own goals is another highlight I’m deeply proud of.
Outside of work, I’m all about enjoying the simple things. I like going to the gym to stay fit, catching a good series on Netflix, or watching sports. And, of course, spending quality time with my kids.
Speaking of family, I’ve been happily married to my better half for 15 years. We’ve got two amazing kids – a daughter who’s 11 and a son who’s 7. My dad also lives with us now, which is my way of giving back for everything he’s done for me over the years. We’ve also got a Boxer dog named Simba, who’s full of energy and keeps us all on our toes.
Looking ahead, in the next five years, I’d love to be celebrating the ongoing success of Posca with the team. I hope to continue catching up with industry friends and spending more quality time with my wife and kids.
For retailers out there, my advice is simple: collaborate openly with your suppliers to gain insights and innovation. Providing honest feedback and focusing on visibility and accessibility of key products will help meet evolving customer needs And for suppliers, building strong partnerships is key. Truly understanding the needs of your retailers can make all the difference. Offer tailored support through category insights, innovation, and promotions. Be flexible, adapt to feedback, and always prioritise the consumer. At the end of the day, your product needs to solve a real need, or it won’t last. ■
Almin and friends who made this milestone birthday unforgettable
A recent trip to Bali with the family
All smiles now, tears later, at the 2023 NRL Grand Final
Almin's partner in crime and the brains of the operation
family getaway to Japan
Hopping to new heights
Offering a unique combination of Australian sporting history, five-star amenities, and a popular food offer, Caltex Traveston is a service station like no other.
Words Thomas Oakley-Newell
LOCATED ALONG THE Bruce Highway in Kybong, Queensland, Caltex Traveston is more than just a service station – it’s a destination in its own right. With its unique combination of history, modern facilities, and customer-focused offerings, this landmark site has firmly established itself as a muststop destination.
A standout feature of Caltex Traveston is its connection to Australian sporting history. The site is home to Matilda the kangaroo, the beloved mascot of the 1982 Brisbane Commonwealth Games. At 13 metres tall and weighing six tonnes, Matilda is an iconic attraction that draws thousands of visitors every year.
Lorne Chambers, General Manager of Chevron Australia Downstream, shares his pride in hosting such a significant piece of history.
“Caltex is delighted to make Matilda accessible to the general public. She makes for a pretty unique landmark on the Bruce Highway.
“Visitors travelling north of the Sunshine Coast love the chance to enjoy our first-class facilities at Traveston and snap a holiday pic with Matilda.”
The kangaroo mascot is housed in a specially designed area that includes shaded seating, a tourist information centre, and a lawn perfect for family photos or picnics.
History and hospitality
Beyond its historical appeal, Caltex Traveston offers a modern P&C experience, with facilities designed
to cater to a broad range of customers. Whether it’s a truck driver seeking a comfortable rest stop, a family looking for kid-friendly amenities, or a tourist in need of a quick break, the site has something for everyone.
The location’s design reflects this diversity, featuring 24 fuelling hoses, over 100 parking bays for trucks, caravans, coaches, and cars, along with facilities including a water bottle refilling station, serviced bathrooms, truckers lounge, shower and washing facilities, external and internal play zones, BBQ and picnic area, even a pet friendly grassed play area.
Digital touchpoints across the site enhance the customer journey from start to finish. Large LED displays on the façade, promotional and menu screens, and customer-facing point-of-sale screens ensure a seamless and engaging experience.
“Caltex Traveston is more than a rest stop, it is a destination,” explains Chambers.
The site operates on solar power and features its own wastewater treatment plant, helping to reduce its impact on the environment.
The strategic location of Caltex Traveston also plays a significant role in its success. Situated along a major transport route, the site is perfectly positioned to serve both long-haul truck drivers and tourists exploring the Sunshine Coast and beyond.
The recent opening of the Gympie Bypass, which cost $1.162 billion and took 15 years to construct, means that Caltex Traveston is an essential fatigue, food and fuel stop for road users who now bypass the town of Gympie.
Above: Matilda is accessible to the public in a customdesigned outdoor space
Catering to all tastes
Food and drink are another cornerstone of the Traveston experience. The site features the Coffee Plus brand, offering customers the choice between barista-made coffee or quick and cost-effective bean-to-cup options.
Attracting customers going up and down the Bruce Highway, Caltex Traveston skews towards a grab and go offer with nourishing sandwiches, wraps and water being the top sellers.
“The industry landscape is continually evolving and the focus on quality food offerings remains strong nationwide. Brands like Caltex who are keen to invest in new and unique offers will benefit from enhanced customer loyalty and growth across all segments,” says Chambers.
For those looking for a meal or snack, the Tucker Time food offer provides a variety of freshly prepared options, from breakfast items to plated meals available around the clock. Lorne highlights the impact of this offering, noting that the Tucker Time offer accounts for nearly a third of overall shop sales.
“This approach is delivering great growth across units and value as customers know they can trust us to deliver a consistent quality offering, with Caltex Traveston being one of our top performers.”
Collaboration
is key
In order to deliver such a strong offer, Chambers explains the importance of strong relationships with suppliers and, of course, customers.
“We believe in the power of partnerships. Collaboration is a big part of our business and supplier relationships are something we devote a lot of time and commitment to.
“We believe in the power of partnerships. Collaboration is a big part of our business and supplier relationships are something we devote a lot of time and commitment to.”
- Lorne
Chambers, General Manager, Chevron Australia Downstream
“A shared understanding of goals and deliverables establishes trustworthy collaboration and enables both parties to win in any environment.”
Caltex, which is currently operated by Chevron, has been helping Australian motorists for over 70 years, and Chambers explains that it will continue to look at how to add value to its customers’ journey from grocery items to coffee or a hot meal in addition to new offers and combination deals.
“Our focus in 2025 is giving our customers the service station they deserve and powering more journeys with our growing Caltex network.”
With Matilda celebrating her fiftieth birthday in 2032, the same year as Brisbane is scheduled to host the Olympic Games, Caltex Traveston can be sure to expect a fresh wave of intrigued visitors. ■
Tucker Time offers a variety of freshly prepared food options
Caltex Traveston is a unique destination on the Bruce Highway
From grocery items to grab and go offers, Caltex is always looking to add value to the customer’s journey
Paracetamol Scheduling
There is no change to the suitability profile and efficacy of paracetamol for pain relief when used as directed, with no changes to treatment guidelines and recommendation of paracetamol. Paracetamol, the active ingredient in Panadol, is the most widely sold systemic pain relief in Australia1 and continues to be suitable for 98% of Australian adults.2
Snacking smart
Healthy snacks are experiencing growth in P&C, offering retailers a chance to tap into this demand.
Words Deb Jackson
Fast Facts
• Healthy snacks grew by +14.8 per cent in the first half of 2024, driven by a 9.8 per cent rise in unit sales.
• Protein snacks are leading the charge, with products like protein bars, jerky, and protein crisps dominating sales.
• Single-serve packs are becoming increasingly popular, catering to consumers seeking convenience and portion control.
• Sustainability matters, with many consumers opting for products with ecofriendly packaging, such as paperbased materials and allergen-free options.
IN RECENT YEARS, healthy snacks have become a fast-growing segment in the petrol and convenience (P&C) channel. As consumers move away from traditional indulgent snacks and embrace more health-conscious choices, retailers have a unique opportunity to cater to this growing demand.
The healthy snacks category offers a profitable and exciting avenue for P&C stores to diversify their offerings, attracting an increasingly healthconscious shopper base who values convenience, nutrition, and taste.
Rising demand
The trend towards healthier snacking has been very strong in 2024. While overall snacking category sales grew modestly by +1.4 per cent in the first half of the 2024 calendar year, the healthy snack segment, has achieved strong double digit growth, supported by strong unit sales performance, according to the Australian Association of Convenience Stores (AACS) Half Year State of the Industry Report.
These figures point to a marked shift in consumer preferences, with products like nuts, jerky, and ricebased snacks leading the way. Traditional snacks such as chips have seen a slight decline, further solidifying the case for retailers to rethink their product mix and introduce healthier alternatives.
According to Theo Foukkare, CEO of AACS, this growing demand represents a clear opportunity for P&C retailers. He encourages operators to focus on
stocking a variety of healthier snacks that appeal to on-the-go consumers.
“Healthier snacks are no longer a niche; they’re mainstream,” says Foukkare. “By tapping into this trend, retailers can position themselves as leaders in this growing segment.”
The demand for healthier snacks is being driven by a combination of factors, including rising health awareness, the shift towards functional foods, and a preference for snacks that offer real nutritional benefits without sacrificing taste. Consumers are looking for snacks that align with their healthier lifestyles – options that are high in protein, low in sugar, and packed with vitamins and minerals.
Consumer preferences
At the heart of the healthy snack revolution are three key consumer preferences: healthiness, convenience, and taste. Health-conscious consumers increasingly want snacks that not only provide nutrition but are also easy to grab and go. Products like protein bars, jerky, roasted nuts, and gluten-free rice snacks have proven to be highly popular in this category.
One of the biggest changes in the market is the shift towards smaller, more convenient portions. Consumers are opting for single-serve packs that fit seamlessly into their busy routines, offering the perfect balance between portion control and ease of consumption.
This has been reflected in the success of products such as Calbee’s Harvest Snaps, which offers small 30g packs that cater to the impulse shopper. These convenient formats allow consumers to enjoy a healthy snack on the go without compromising on health or taste.
Taste is another critical factor. Despite the focus on health, consumers are still seeking snacks that satisfy their cravings. The success of healthier snacks hinges on their ability to strike a balance between good-for-you ingredients and great taste. Suppliers like Musashi and GoodnessMe are meeting these demands with snacks that offer both nutrition and flavour, ensuring that customers don’t have to sacrifice one for the other.
Key trends driving growth
The healthy snacks category is evolving rapidly, with several trends shaping its future. One major trend is the rise of protein-rich snacks, which are dominating the market.
From protein bars to jerky and protein crisps, these products are in high demand, driven by consumers looking to support active lifestyles and boost their protein intake throughout the day.
Portion-controlled and single-serve formats are another key trend. The demand for smaller, more convenient packs that fit into busy schedules is on the rise. Smaller packs provide an opportunity for both impulse buys and better portion control, making them perfect for on-the-go consumers. Products like Calbee’s Harvest Snaps 30g packs and GoodnessMe’s 30g and 50g options cater to this growing demand.
The importance of sustainability is also becoming more pronounced. Brands that offer eco-friendly packaging and environmentally conscious products are resonating with today’s ethical consumers.
“We believe there’s a gap in the market for better-for-you fruit snacks that offer great taste and cater to various dietary needs.”
- Rod Diaz, Key Account Manager, GoodnessMe
For example, GoodnessMe’s snacks are packaged in paper-based materials to reduce plastic use, and their products are organic, vegan, and allergen-free – appealing to a growing number of environmentally and health-conscious shoppers.
CONSUMER TRENDS TO WATCH
• Healthier snack choices: Consumers are prioritising snacks with clear health benefits, such as high-protein and low-sugar options.
• Convenience is key: Single-serve, grab-and-go snacks are gaining traction with busy consumers.
• Sustainability: Eco-friendly, organic, and allergen-free products are increasingly in demand.
Product innovations and supplier insights in the channel
Several suppliers have been quick to innovate within the healthy snacks category, offering products that align with the needs and preferences of today’s consumers. For example, Calbee Australia’s Harvest Snaps – a range of healthy, crispy pea snacks – have proven to be highly successful in the P&C sector. These products are available in different sizes, from 120g share packs to convenient 30g impulse packs.
According to Michael Poulos, National Account Manager at Calbee, the brand stands out in the market due to its strong health credentials, such as its Five Health Star Rating, which appeals to consumers looking for nutritious snack options that don’t compromise on taste.
Musashi, a leader in the sports nutrition space, offers a range of healthy protein snacks that cater to both fitness enthusiasts and casual snackers. Its high-protein bars, including the newly introduced white chocolate versions, have been met with strong demand in the P&C sector. →
Musashi’s range caters to both fitness enthusiasts and casual snackers
GoodnessMe’s snacks are packaged in eco-friendly materials to appeal to environmentally-conscious shoppers
Ross Webb, Communication & Partnership Manager at Musashi, notes that Musashi’s product variety and strong association with sports nutrition sets them apart from other snack brands.
“We offer a broad selection of textures, flavours, and functional benefits, making our snacks appealing to a diverse consumer group,” Webb says.
GoodnessMe, a brand focused on organic and allergen-free fruit-based snacks, is looking to break into the P&C space with their 30g and 50g single-serve packs. These products are designed for health-conscious consumers seeking a quick and nutritious snack that doesn’t compromise on taste or quality.
Rod Diaz, Key Account Manager at GoodnessMe, explains, “We believe there’s a gap in the market for better-for-you fruit snacks that offer great taste and cater to various dietary needs.”
In-store strategies and promotions
To capitalise on the growing healthy snacks trend, P&C retailers should focus on strategic shelf placement and in-store promotions. According to Poulos, securing prime shelf space and using offlocation displays such as end-of-aisle or front-ofstore placements are crucial for driving visibility and sales.
“Promotions supported by these high-traffic areas have seen significant uplifts,” he says.
RETAILER TIPS FOR SUCCESS
• Focus on high-traffic locations for healthy snacks, such as end-of-aisle or front-ofstore displays.
• Offer promotions like single price points or multi-buy deals to encourage impulse buys.
• Stock top-performing products and ensure variety to appeal to different consumers, from active individuals to casual snackers.
“Healthier snacks are no longer a niche; they’re mainstream.”
- Theo Foukkare, CEO, AACS
GoodnessMe’s eco-friendly, single-serve packs are also designed for easy visibility.
“We’ve made sure that our 30g sticks and 50g resealable pouches come in ready-to-display boxes, giving them versatility for placement on shelves, counters, or off-location,” Diaz explains.
Webb from Musashi also highlights the effectiveness of in-store promotions that focus on product sampling, discounts, and bundling offers. Interactive marketing campaigns can increase brand awareness and drive trial, leading to higher sales volumes. For example, single price point promotions or multi-buy offers are highly effective in this category.
One retailer that has recognised a trend in healthier eating is bp, who has been working with Healthy Heads in Trucks and Sheds since 2022 to support truck drivers and logistics workers by offering a Healthier Choices Menu that features fresh cooked meals available 24 hours a day.
Advised by the National Nutrition Foundation, the menu consists of discounted snack food options such as poached eggs on toast, salad wraps and grilled chicken to incentivise healthier eating choices.
“We want to make healthy eating the easiest choice for workers on the road. So far, we’ve sold over 32,000 meals from our Healthier Choices Menu and we aren’t slowing down,” said Tanya Ghosn, bp vice president fleet dealer, payments and electrification.
The future of healthy snacks in P&C
The healthy snacks category within P&C is poised for continued growth. As consumers become more health-conscious and look for convenient, nutritious snack options, the demand for these products will only increase. Retailers who adapt to these shifting preferences – offering a range of healthy, tasty, and convenient snacks – will have the opportunity to attract loyal, health-conscious customers. ■
Demystifying AI
No longer only exclusive to tech giants or futuristic enterprises, AI is now accessible to nearly everyone and can offer practical solutions to everyday challenges faced by those in the P&C channel.
Words Thomas Oakley-Newel
THE PETROL AND convenience (P&C) channel is rapidly evolving, driven by shifting customer expectations and technological advancements. Among these technologies, artificial intelligence (AI) stands out as a game-changer, offering opportunities to optimise operations, enhance customer experience, and boost profitability.
Despite AI’s cutting-edge reputation, many of its applications are accessible to small and medium-sized retailers, providing impactful benefits without requiring exorbitant investments.
Throughout this feature we will look at AI tools that retailers can implement right now at minimal cost. Before diving in, it’s important to ensure that businesses align their AI ambitions with their business goals.
As Ren Frisé, Director of Digital at Enigma, explains, “AI is already part of many tools that retailers use daily, often without realising it. It’s simply technology that helps perform tasks more efficiently.”
AI is transforming the P&C industry in tangible ways, offering solutions that are scalable for small-to-mediumsized enterprises and advanced enough for major players.
The key to success lies in understanding how AI can address specific business needs, starting small, and gradually expanding into more complex applications.
Accessible AI applications
Small-to-medium-sized retailers often grapple with limited budgets and resources, yet AI applications are increasingly within their reach.
“An intelligent inventory management system helps ensure shelves are stocked appropriately, minimising both overstock and stockouts,” he says.
Predictive analytics, powered by AI, analyses historical sales data to forecast demand, enabling automated reordering and reducing waste.
Frisé agrees, adding that customer engagement tools offer another low-cost starting point.
“AI can analyse past sales data to predict what customers will need and when. It can also help retailers understand customer habits, offering promotions personalised to individual preferences.”
For instance, loyalty apps can suggest discounts on a customer’s favourite products, encouraging repeat purchases and fostering loyalty.
Customer service is another area ripe for AI adoption. Chatbots, which are increasingly powered by advancements in Natural Language Processing, can handle routine queries, direct customers to products, and even provide real-time stock updates. These tools free up staff for more complex tasks, significantly improving operational efficiency.
Corinna Reeves, Regional Industry Lead for Products & CMT at Avanade Australia, recommends simple AI tools.
“With minimal investment to start, small and mediumsized retailers can adopt tools such as ChatGPT and Microsoft Copilot for Edge to drive more efficiency and better customer outcomes.”
Planning for success
The effective integration of AI requires careful planning. Retailers must ensure that AI aligns with their business objectives.
Frisé stresses the importance of starting with clear goals: “AI is a tool, not a solution in itself. Retailers should start by defining what they want to achieve, whether it’s reducing stockouts, improving customer satisfaction, or increasing sales.”
Preparing high-quality, organised data is another critical step. AI thrives on clean data, so retailers must audit their existing information and consolidate scattered systems. Walter advises, “Preparing your data infrastructure is vital; ensuring that data is clean and well-organised will facilitate successful AI implementation.”
Educating staff is equally important. Training ensures employees understand the benefits of AI and how it integrates into daily operations. Frisé recommends a phased approach to AI adoption.
“Start small. Automate simple tasks like stock tracking, then move to areas where AI can assist decision-making, such as personalising promotions. Once comfortable, scale up to tackle larger challenges like predictive analytics for inventory.”
Enhancing the customer experience
AI excels in personalisation, a critical differentiator in the P&C sector. Personalised marketing is one of AI’s strongest assets, enabling tailored promotions based on customer behaviour.
Reeves explains that AI algorithms can analyse purchase history and browsing behaviour to recommend products likely to interest each customer.
“This level of personalisation not only increases customer satisfaction but also drives repeat business and loyalty.”
Mahesh Krishnan, Chief Technology Officer –Oceania, Fujitsu, highlights a number of real-world examples displaying the transformative potential of AI in customer interactions.
Z Energy in New Zealand uses license plate recognition to provide a seamless ‘Pay-by-plate’ service, while Shell Coles Express in Australia employs targeted advertising driven by AI insights. Retailers like 7-Eleven are rolling out mobile payment options, making the shopping experience faster and more convenient.
In addition to marketing, AI-powered loyalty programs offer customised rewards that go beyond generic points systems. Frisé notes, “Imagine a loyalty app that knows a customer’s go-to snack and offers it at a discount during their usual shopping hours. These small touches make customers feel valued and encourage loyalty.”
AI also optimises in-store experiences through tools like Vision AI, which Krishan says is already having an impact on the channel.
“Retailers should start by defining what they want to achieve, whether it’s reducing stockouts, improving customer satisfaction, or increasing sales.”
– Ren Frisé, Director of Digital, Enigma
“Vision AI is transforming how petrol and convenience stores understand customer behaviour by analysing video feeds to track foot traffic and product interactions. This data helps retailers optimise store layouts and marketing strategies, ultimately enhancing the shopping experience and boosting customer satisfaction.”
Quick wins or long-term strategy
Retailers new to AI are often advised to prioritise “quick wins” before delving into complex, long-term initiatives. Walter suggests starting with solutions that deliver immediate results, such as automating inventory management or implementing self-checkout systems. These technologies streamline operations, reduce costs, and improve customer satisfaction with minimal upfront investment.
“Retailers with limited tech resources can still effectively implement AI solutions by choosing scalable, easy-to-use technologies like cloud-based AI solutions, which require minimal infrastructure and are designed to be user-friendly,” says Walter. “With comprehensive support and training, this will ensure that retailers can maximise the benefits of AI technologies even with limited technical expertise.”
Krishnan explains that the ideal approach combines quick wins with strategic long-term applications.
“Advanced solutions like smart shopping trolleys and fully autonomous grab-and-go systems require significant investment. However, starting with simpler initiatives, such as stock monitoring systems, can build confidence and demonstrate immediate value. These quick wins pave the way for investing in more complex, costly solutions that can have greater returns over time.” →
AI algorithms can analyse purchase history and browsing behaviour
Frisé advises retailers to focus on small, manageable projects that solve immediate problems while setting the stage for growth. Start with one or two initiatives, evaluate the results, and expand from there.
“One of the best places to start is customer engagement. AI can analyse purchase patterns to recommend products or create offers, encouraging repeat visits and higher spending. For example, sending personalised offers to loyalty members based on their buying habits can immediately boost sales.
“Inventory management is another high-impact area. AI can predict demand and automate stock replenishment, ensuring popular items are always available. This not only improves customer satisfaction but also reduces waste and saves time.”
However, Frisé explains that long-term success requires laying a solid foundation. Dynamic pricing is one example of an advanced AI application. This technology adjusts prices in real time based on market conditions, competitor pricing, or local events, ensuring competitiveness while maximising profit margins. Similarly, AI-powered supply chain optimisation enhances efficiency and reduces costs over time.
Avoiding common pitfalls
The adoption of AI is not without challenges. One common mistake is overreaching too soon. Retailers often dive into complex AI projects without clear objectives, resulting in wasted resources and minimal impact.
“Retailers often dive into complex AI projects without clear goals, which can lead to wasted time and resources. It’s better to start small with simple applications like personalised marketing or automated customer support. These projects are easier to manage and deliver quick wins,” says Frisé.
AI TO IMPLEMENT RIGHT NOW
• Personalised Promotions: Use AI to analyse customer purchasing data and offer tailored promotions via apps, loyalty programs, or receipts.
• Inventory Management: AI-powered systems can predict stock requirements based on past trends, weather, or local events, reducing waste and out-of-stock situations.
• Training and Scheduling: Use AI to design personalised employee training plans and schedule shifts based on predicted customer traffic.
• Dynamic Pricing: AI can optimise fuel and product prices based on demand, competition, and time of day, maximising revenue.
• Chatbots for Customer Support: Implement AIdriven chatbots on websites or apps to assist with FAQs, store locations, or loyalty program inquiries.
“Retailers with limited tech resources can still effectively implement AI solutions by choosing scalable, easy-to-use technologies like cloud-based AI solutions.”
Walter warns that a common mistake is implementing AI without aligning it with business goals.
“It is advisable that retailers ensure AI initiatives are directly tied to strategic goals, such as improving customer experience or operational efficiency. Another potential pitfall is neglecting the importance of data quality.”
Frisé agrees that poor data preparation is another issue that retailers face.
“AI relies on clean, well-organised data to work effectively. Retailers should audit their data and ensure it’s accurate before launching any AI initiatives. Often, vendors can assist with this step, so don’t hesitate to ask for help.”
And finally, Frisé says that it is important to not get caught up in the hype.
“Retailers should focus on solving real problems rather than adopting AI for the sake of it. Asking vendors tough questions about their products and understanding the limitations of AI can save a lot of headaches down the road.”
The future of AI in P&C
AI is poised to redefine the P&C industry further, with several emerging trends leading the charge. Frictionless checkout solutions, such as automated payment systems, are becoming more widespread, offering faster transactions and reduced wait times. Vision AI is also transforming in-store operations by providing insights into customer behaviour and store performance.
AI represents more than a technological shift; it heralds a smarter, more efficient, and customer-focused future for the P&C sector. By embracing this change, retailers can ensure they not only keep pace with industry trends but lead the way in redefining convenience retail. ■
Predictive inventory management can help retailers stock the right products at the right time
Posca Hydrate choice
awarded C&I Choice Product of the Year
The 2024 C&I Choice Product of the Year has been awarded to Australia’s first sugar-free sparkling hypertonic drink in a can – Posca Hydrate.
THE 2024 C&I Choice Product of the Year has been awarded to a new brand that has quickly captured the attention of not only the P&C channel, but Australia. This year’s C&I Product of the Year is Australia’s first sugar-free sparkling hypertonic drink in a can – Posca Hydrate.
Founded by Merrick Watts and Ed Stening, who is also CEO, Posca Hydrate combines ancient wisdom with modern science. The original Posca recipe dates back to ancient Rome, where it was widely regarded at the time as the beverage of choice of soldiers and gladiators.
Delivering sustained hydration and enhanced electrolyte retention through its hypertonic formulation, enriched with four essential electrolytes and boosted with the addition of red wine vinegar.
Watts said that receiving this award, and so early in their Australian launch journey, is testament to the strength of Posca Hydrate as a brand as well as the rigorous scrutiny, critiquing and refinement the range has undertaken, both in Australia and overseas.
“We have reinvented the original sports drink of the ancient world, delivering unmatched hydration and health benefits to anything else that’s currently on the market.”
– Ed Stening, Co-Founder and CEO, Posca Hydrate
“It’s paid off and Posca Hydrate packs an absolute punch in a can – it offers premium taste and quality and also delivers on sustained hydration and health benefits.”
Stening explains that Posca Hydrate was born as a solution to the problem that we are currently seeing in the Australian convenience channel – there is no sports drink that isn’t full of shit.
“While we know this is a bold statement from a new player in the market, we are also confident in our hydration solution; we have reinvented the original sports drink of the ancient world, delivering unmatched hydration and health benefits to anything else that’s currently on the market.
“Posca Hydrate is the very first sugar-free sparkling hypertonic drink in a can to hit shelves in Australia. A no-nonsense alternative to traditional sports drinks, with zero sugar, all-natural ingredients and 100 per cent stimulant-free.”
Posca Hydrate comes in three refreshing flavours: Grape, Yuzu (Citrus), and Pineapple. It strikes a unique balance between crisp minerality and tartness, quenching your thirst while leaving you eager for the next sip.
Posca Hydrate is available nationwide at major and independent convenience stores, petrol stations, QSRs, and select gyms and fitness centres in a 330ml can at RRP $6.50. To stock Posca Hydrate contact The Distributors on 1800 989 022 or info@the-distributors.com.au
L-R: Almin Azeem, Head of Sales, Ed Stening, Co-Founder and CEO, Safa de Valois, Group Publisher of C&I Media, and Merrick Watts, Co-Founder of Posca Hydrate
HYDRATING GLADIATORS
Posca is the OG sports drink, developed in the ancient world for warriors, gladiators and the occasional god. Loved for its health and hydration benefits, it was lost to time... till now. We have combined ancient wisdom with modern science to create Posca Hydrate. The best of both worlds.
category winners
Showcasing our picks of the best products in categories across the P&C channel.
Here are the winners…
Energy Drinks
Martay
Introducing Martay, a carbonated beverage breaking into an untapped hybrid market; a healthy energy drink / functional beverage. Similar to a kombucha or a natural sparkling tea in flavour and ingredients, there is one crucial difference – Yerba Mate (pronounced Yer-ba Mar-tay).
Yerba Mate is a plant found in South America that provides a natural source of caffeine which gives consumers a longerlasting lift in energy (without all the artificial stimulants) – not to mention numerous health benefits.
The Yerba Mate RTD beverage market has experienced significant growth in Europe and the United States. Its success stems from its convenience, ability to deliver sustained energy, and associated health benefits.
Two mouth-watering flavours are available in Original – an earthy flavour with a floral zing, and Tropical – a refreshing flavour combo of Kensington mango and popping passionfruit.
v2food
As consumers are increasingly prioritising quick and nutritious meals, Soulara and Macros are redefining the way we consume food. As two leading Australian ready-made meal brands, they’ve recently joined forces under v2food, bringing a delicious and diverse range of plant-based and macro-optimised meals.
Soulara is Australia’s favourite plant-based ready meal service, making the plant-based diet easy, accessible, and fun. Specialising in vibrant and flavourful dishes, each meal is carefully balanced to provide maximum nutrition with farm fresh ingredients and healthy whole foods. Table-ready in just three minutes, Soulara is perfect for busy eaters looking for a delicious plant-based meal on the go.
Macros ready-made meals boost a selection of over 45 meals spanning 15 cuisines, ensuring a diverse diet that doesn’t skimp on convenience or taste. With macro-optimised meals using quality ingredients, it’s the perfect way to enjoy delicious and healthy versions of all your favourite dishes. Tailored for everyone from the fitness enthusiast to the busy professional, Macros meals are about enjoying healthy eating with zero hassle.
Ice Cream
Sour Popz
Get ready to tantalise your taste buds with Sour Popz, the latest creation from Golden North.
These ice-blocks pack a punch with Sour Grape and Sour Lemon flavours, perfect for kids and teenagers who crave the zing of sour lollies in a refreshing icy format.
Ideal for convenience stores and impulse channels, Sour Popz are set to be the coolest treat of the season.
Don’t miss out on this refreshing and tangy delight that will leave your customers begging for more! Now available.
Learn more at goldennorth.com.au/ice-block
Iced Coffee
Dare Protein Double Espresso
Dare, Australia’s favourite iced coffee brand*, introduces its latest innovation – the Dare Protein Double Espresso iced coffee.
Designed for those who need a powerful pick-meup, this new beverage packs a punch with 30 grams of protein, 160mg of caffeine and no sugar added in every 500mL bottle, making it the perfect choice to fuel your morning, beat the afternoon slump, or energise your day**.
The Dare Protein Double Espresso not only offers a kick of espresso for that much needed caffeine boost, but it also helps keep you feeling fuller for longer**. With no added sugar, it caters to healthconscious consumers who don’t want to compromise on taste or quality. Whether you’re heading into a workout, managing a busy day, or simply seeking an alternative to sugary drinks, Dare’s Protein Double Espresso is the ultimate companion.
*Circana, AU Convenience Scan, MAT to 28/07/24
**Dare Protein contains 160mg caffeine and protein, which increase short-term mental alertness and satiety in adults compared to no/low caffeine drinks or no/low protein drinks. Consume as part of a balanced diet.
Functional Beverages BODIE*Z Clear Protein Water
Experience the original and best clear protein water with BODIE*Z, established in 2014. The premium protein water is made with 100 per cent whey protein isolate to provide you with pure, high-quality nutrition. Ideal for pre, during, and post-workout, each bottle contains 30 grams of protein to help build and maintain lean muscle mass without the heavy, milky texture of traditional protein drinks.
BODIE*Z Clear Protein Water is your trusted choice for hydration and energy, with flavours that delight your
taste buds while offering the nutrients your body needs. Choose from the Optimum range for a complete BCAA profile, the Endurance range with added electrolytes, or the Energy+Protein range for a caffeine boost.
BODIE*Z drinks are low in sugar, fat-free, and free from artificial colours and flavours, making them a healthier alternative to conventional sports drinks. Stay hydrated, energised, and strong with BODIE*Z.
Visit bodiez.com to explore the full range and shop today.
On-the-go Hot Food Moka Foods
Moka Foods is a proud Australian owned company that has been operating for over 35 years. It is a family business built on passion for crafting exceptional food.
Since 1988, it has been creating a range of frozen foods, including its celebrated Potato Cakes/ Scallops (made from real fresh Australian potatoes), Battered Fish, Battered Hot Dog range, Battered Seafood Sticks, and Battered Burgers.
Moka Foods prides itself on using only the finest Australian produce and its authentic family recipes.
Customers can be assured that when buying Moka Foods’ range of products, they are buying consistent and superior quality. Moka Foods’ focus is to work with customers to unlock growth opportunities by providing meal, snaking and Hot Box options, in line with the ever-changing consumer needs.
To find out more, contact Harry Saris, Director, on 0413 884 966 or harrysaris@mokafoods.com.au
Carbonated Beverages LeVeL Lemonade and Cola
Set your tastebuds abuzz with the intriguing flavour of LeVeL Lemonade and Cola. This unique blend of the familiar bold flavour of cola with the zesty tang of lemonade creates an irresistible drink.
While there may be other cola variants on the shelf, what sets LeVeL Lemonade and Cola apart is its functional benefits, with each bottle carrying 160mg of Magnesium, 40mg of Vitamin C, all while being 97.5 per cent sugar free and containing only 34 calories.
Previously only available in a bottle, LeVeL Lemonade and Cola is now available in a sleek, eye-catching can that will appeal to the taste and packaging preferences of the mainstream cola drinker.
To find out how to stock LeVeL Lemonade and Cola visit www.level-lemonade.com
Snackfoods Pringles Zesty Chilli & Lime
Pringles’ zesty Chilli & Lime flavour boasts a vibrant fusion of citrus and a kick of subtle heat in every crunch and joins Pringles Chipotle Sour Cream in its range of spicy Pringles.
The Pringles Spicy range is a worldwide exclusive with a flavour profile that has been meticulously crafted to appeal to local tastes of Aussies and Kiwis – which is a testament to the Pringles’ chefs’ culinary creativity.
Ileana Andrei, Senior Brand Manager for Salty Snacks at Kellanova in ANZ, said the new spicy range is designed to add some more spice to customers’ lives and turn snack time into a tantalising flavour-filled moment that leaves consumers wanting more.
“Everyone has a secret spicy side to them and we’re challenging Aussies and Kiwis to feed their spicy side with the new zesty Lime & Chilli and fan favourite sizzlin’ Chipotle Sour Cream.”
The new Pringles Spicy range is now available across Australia and New Zealand.
Pet Care
Felix Treats
Flavoured Milk Sanitarium Iced Mocha
With an enticing blend of chocolatey bliss and creamy coffee flavour, UP&GO Iced Mocha delivers a refreshing, mellow profile, all while maintaining a 4.5 Health Star Rating.
The launch is driven by extensive market research and valuable consumer insights, with evidence showing that consumers are seeking convenient nutrition and flavour variety, with UP&GO Iced Mocha ranking as the #1 flavour preference among UP&GO considerers*.
The mocha flavour is outpacing growth in the iced coffee segment, indicating a strong consumer preference*. This presents an
Discover fun, flavourful snacks in each bag of Felix Treats, full of appetising aromas and unique shapes that are bound to shake up your cat’s treat time. Give your cat the same irresistible Felix flavour that it knows and loves, now available in treat form.
Felix Treats are available in a Party Mix and in Play Tubes. The Party Mix offers an irresistible, colourful mix of meaty treats in different shapes that are full of enticing aromas, delicious flavours and crunchy textures. With three flavours in every bag, they’re triple the treat. Made with no artificial colours or preservatives, each bag of Party Mix cat treats contains proteins, vitamins and omega-6 fatty acids to ensure your cat gets the nutrients it needs.
Felix Play Tubes Cat Treats are a delicious way to share a moment of fun with your cat. Irresistibly playful with their unique rolling shape and exciting flavour combinations, your cat will find these crunchy treats irresistible. Play Tubes cat treats are made without artificial colors or preservatives and are packed with proteins, vitamins, and omega-6 fatty acids to provide your cat with essential nutrients.
opportunity to drive incremental sales and bring new consumers to the category.
Packed with 11 essential vitamins and minerals, along with fibre, protein, and calcium, UP&GO Iced Mocha not only satisfies cravings but also supports a balanced diet. Developed by Sanitarium’s team of dieticians and food scientists, UP&GO has evolved to cater to diverse consumer needs throughout the day, whether as a quick on-the-go breakfast or snack, an afternoon pick-me-up, or simply a little treat.
* Source: 1. Good Food Lounge, UP&GO New Flavour Research, 2023
Chocolate
Black Forest by Yours Truly Chocolates
Crafted with passion in a family-run factory in South Australia, Black Forest by Yours Truly Chocolates is a fusion of tradition and innovation, offering a luxurious treat that is both gluten-free and vegan-friendly.
The base of the Black Forest is Yours Truly’s premium dark chocolate, known for its smooth texture and rich cocoa flavour.
Central to the allure of this chocolate block are the roasted pistachios. Lightly toasted to enhance their natural flavours, these pistachios provide a satisfying crunch, and the subtle, earthy notes complement the rich cocoa, creating a balanced and harmonious flavour profile.
Then come the dried cranberries. These little bursts of tartness introduce a bright, fruity dimension to the chocolate. Finally, the cranberry crumb. This topping not only amplifies the berry flavour but also adds a stunning visual appeal.
Confectionery
Swizzels Squashies
Introducing Swizzels Squashies. From the company who makes some of Australia’s much-loved and classic confectionery impulse lines such as Giant Love Hearts rolls, Giant Fizzers rolls, and Double Dip.
Squashies are a sweet, colourful and soft squishy lolly. These puffy, soft sweets are almost like a milkshake, but in a highly snackable candy format. Available in three flavours: Original Raspberry & Milk flavour, the new Fizzers flavour, and new Strawberry & Cream flavour.
These sweet treats can be enjoyed on-the-go, so keep a pack handy for when those sugar cravings hit.
Contact CTC Australia to stock up today. sales@ctcaustralia.com
Non-Dairy
Dare Dairy Free
Dare Iced Coffee, the nation’s favourite iced coffee brand, proudly introduces a new dairy free range to its lineup of market leading iced coffee beverages.
Launching in favourites from Dare’s original dairy range, Double Espresso and Mocha, Dare Dairy Free is crafted with a commitment to its trusted blend of Rainforest Alliance certified Robusta and Arabica coffee. Oat milk has soared in popularity over the past few years. It is the fastest-growing plant-based milk, given its creamy characteristics that perfectly complement coffee.
Dare Dairy Free is the latest expansion in Dare’s portfolio which has seen strong growth momentum in better-for-you offers alongside No Sugar Added and Lactose Free. With 38 per cent of households now buying Non Dairy, Dare is committed to developing innovative options to meet evolving consumer tastes and preferences.
Baked Goods
That’s Alotta Donuts
Based in Somerton, Victoria, the family-owned and operated business, That’s Alotta Donuts, focuses on producing highquality products that are freshly baked, packed with flavour, and designed to satisfy.
The diverse product line includes Signature Donuts, Muffins, Apple Cakes, Banana Bread, and the beloved Vanilla Slice – all made fresh each day in the Somerton location. They’ve perfected the art of combining premium ingredients with traditional recipes to deliver treats that everyone can enjoy.
That’s Alotta Donuts is your one-stop shop for fresh and frozen baked goods. If you’re interested in stocking your shelves with the mouthwatering selection, don’t hesitate to reach out for more information.
For inquiries, please contact Chris Bartalotta at 1800 256 882 or via email at sales@thatsalottadonuts.com.au
Water
Nu Pure Nutralise 1L Sleek Bottle
Nu-Pure leads in hydration with premium spring and sparkling water, focused on quality, affordability, and sustainability. Their innovative technology produces Australia’s lightest weight bottles, reducing environmental impact without compromising on taste.
Nu-Pure is excited to expand its product range in the convenience market, with the nationwide release of Nutralise Alkaline Water at Ampol Foodary. Nutralise is designed for health-conscious, on-the-go consumers who value a refreshing, clean taste and a balanced pH.
Introducing the Nutralise 1L Sleek Bottle: stylish, functional, and sustainable. Its streamlined design fits comfortably in hand, delivering refreshing alkaline water with a pH over 9.5. Whether at the gym, outdoors, or in everyday life, Nutralise provides premium hydration whenever you need it.
For more information call 1300 199 197 or email info@nu-pure.com.au.
Gadgets Tiko TK1002
The latest additions to the extremely popular Tiko ‘1002’ range - Doodles, Graffiti, Skulls, Mexican, Tattoos, Camouflage and Psychedelic – have hit the market with tremendous success, as expected, in the last few weeks.
This single strong jet lighter has been selling out time after time, flying off the shelves everywhere due to their stunning design and superior performance. Including the newest designs, the Tiko TK1002 family currently has an impressive range of 20 different looks to choose from.
Its success is proven as this Tiko Jet model was chosen by Coles Express to be added to their range at over 700 stores Australia wide.
The driving force behind Tiko's lighter concept is a commitment to offering customers cutting-edge products. Crafted from premium materials and top-of-the-line components, each Tiko Jet and USB lighter guarantee’s reliability and sustainability, aligning with ecoconscious values.
The Tiko Jet range offers a wide selection of options to cater to various preferences. From wind proof to robust single-jet models to powerful two, three, and four-jet variations, the refillable Jet lighters offer versatility and performance.
Peleguy Distribution hold the exclusive importation rights and ownership of the brand.
For more information about Tiko products please speak to your Peleguy representative on 1300 377 341, orders@peleguy.com.au or visit www.peleguy.com.au
Turbo Pro Combo Car Charger CRG26
Experience the pinnacle of convenience and performance with the Turbo Pro Combo Car Charger CRG26.
Featuring 38W power delivery with Quick Charge 3.0 + PD and Type-C compatibility, this car charger ensures blazing-fast charging for your devices on the go. Designed for modern users, it combines sleek aesthetics with cutting-edge technology, making it the perfect companion for road trips or daily commutes.
Its compact design fits seamlessly into your car, while advanced safety features protect your devices from overheating and overcharging. Keep your gadgets ready whenever you need them with the 38W Turbo Pro Car Charger Type C Combo – the ultimate solution for powering your lifestyle on the move.
Visit www.iplretail.com.au to explore this and more innovative products.
Merry Christmas
Posca Hydrate – now available at The Distributors
The original sports drink of the ancient world – has launched Down Under, reinvented by previous SAS Australia winner and media personality Merrick Watts to hydrate modern-day warriors and health-conscious consumers.
Combining ancient wisdom with modern science, Posca Hydrate is a no-nonsense alternative to traditional sports drinks, with zero sugar, all-natural ingredients and is also stimulant-free.
Posca Hydrate delivers sustained hydration and enhanced electrolyte retention through its hypertonic formulation, enriched with four essential electrolytes and boosted with the addition of red wine vinegar.
Red wine vinegar is a rich source of antioxidants (five times more than apple cider vinegar) and offers benefits including gut health, better blood sugar regulation, reduced snacking, and supporting a healthy immune system.
Available in three invigorating flavours of Grape, Yuzu (Citrus) and Pineapple, Posca Hydrate offers a unique balance of refreshing minerality and tartness that both satisfies thirst and makes you crave another sip.
Order Posca Hydrate via The Distributors: contact your local warehouse or nationally at 1800 989 022, info@the-distributors.com.au.
“Combining ancient wisdom with modern science, Posca Hydrate is Australia’s first sugar-free sparkling hypertonic drink in a can.”
Maximise your summer sales with Perfect Fry
Capitalise on the peak summer months and maximise your sales with Perfect Fry – the original ventless deep fryer that cooks hot chips in under three minutes.
Perfect for P&C operators, this benchtop automatic fryer requires no kitchen, canopy exhaust, or skilled staff to operate. Easier and safer to use than a traditional fryer, the Perfect Fry cooks a wide variety of bestselling fried foods including chips, spring rolls, calamari, dim sims, potato cakes and chicken tenders.
Foods can be conveniently cooked from frozen, allowing you to cook on demand and reduce wastage. With as little as 500mm of bench space, you can create a highly profitable food-to-go menu that will keep your customers coming back for more.
For more than 25 years, Meris Food Equipment has partnered with petrol and convenience operators, delivering innovative equipment solutions, to maximise sales, boost product quality and reduce wastage.
For a limited time only, purchase a Perfect Fryer and receive a month’s supply of free oil.
Terms and conditions apply. Contact Meris today on 1800 265 771 and quote #PERFECTSUMMER to redeem.
For more details, visit www.meris.com.au
Join the tea revolution with Tippy
Say goodbye to messy tea bags and complicated brewing. Tippy is redefining the way we enjoy tea, delivering a premium experience that’s simple, sustainable, and perfect for life on the go.
Brewing tea has never been easier. Tippy’s innovative design eliminates the need for traditional tea bags while showcasing the exceptional quality of carefully sourced tea leaves. With a patented system, premium tea ingredients are sealed at the base of each
cup beneath a food-grade fibre filter. Simply add hot water, and in seconds, enjoy a flawlessly brewed, mess-free cup of tea – anytime, anywhere.
Tippy has been designed with convenience in mind, Tippy offers up to three refills per cup, allowing tea lovers to savour the rich, full-bodied flavour of premium tea leaves longer. No waste, no fuss – just pure tea goodness.
Like coffee pods revolutionised coffee, Tippy is transforming tea drinking.
Boost your beverages with Body Armour Australia
Elevate your beverage lineup with Body Armour, Australia’s premium performance drinks, free from artificial colours and flavours.
Designed for athletes, outdoor workers, and anyone pushing their limits, the range offers essential electrolytes, natural caffeine, amino acids, nootropics for brain function, essential amino acids and key vitamins to reduce fatigue and support peak performance.
Crafted for extreme conditions, choose between hydration or energy in a convenient, ready-to-drink format. With a refreshing taste and a unique formula, Body Armour Australia stands out on your shelves.
All products are proudly made in Australia. Elevate your offering and provide customers with an essential tool for health and productivity – Body Armour Australia, the recovery and performance brand.
See the full product range at www.bodyarmour.com.au.
Whether you're hanging at home, at work, or on the move, Tippy delivers the perfect blend of taste, quality, and convenience – without compromising sustainability.
Join the tea revolution. Stock your shelves with Tippy and offer customers the ultimate in premium, portable tea.
To learn more, contact Rebecca Bevan, National Account Manager, at rebecca@urbanethos.com.au, or visit www.tippy-tea.co
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Delicious gourmet flavours cats adore
Known for curating unique taste experiences to entice and delight cats. Fancy Feast provides 100 per cent complete and balanced nutrition, in a huge variety of delicious gourmet flavours and mouth-watering textures.
Fancy Feast has been setting the standard for gourmet cat food since 1982. Discover a world of culinary delights, across three exquisite textures that cats absolutely adore.
Grilled: Indulge your cat’s palate with the Fancy Feast Grilled range. Experience the exquisite pleasure of tender, grilled cuts of protein, meticulously slow-cooked to perfection in a luscious gravy. Treat your beloved feline companion to a culinary delight that is sure to satisfy their discerning taste buds.
Gravy Lovers: Treat your beloved cat to the indulgence of the Fancy Feast Gravy Lovers range. This gourmet wet cat food is meticulously prepared with small, tender bites of meat, slow-cooked to perfection, and lavishly coated in a rich and velvety gravy. It’s a truly extraordinary feast that will captivate and satisfy your feline companion.
Classic Patè: Delight your cat’s senses with the irresistible Fancy Feast Classic Patè range. This gourmet wet cat food is a culinary experience, carefully crafted to please even the most discerning feline palates. Experience a symphony of flavours such as chicken, fish and beef are transformed into a smooth and delectable patè. It’s a feast fit for royalty that will leave your cat purring with delight.
To learn more, call Anthony from Purina on 0437 858 598.
Sparkling Beverages Tea is tea but not as you know it
Sparkling Beverages Tea (SBT) is the ultimate blend of soda and tea, delivering a cold, bubbly sensation with a burst of flavour.
SBT is redefining the tea experience by infusing traditional flavours with sparkling bubbles. The carefully crafted recipes blend premium tea with natural ingredients, creating a one-of-a-kind beverage that tantalises the taste buds. With SBT, there’s nothing artificial – just naturally pure refreshment.
From zesty lemon to juicy peach, the range of flavours offers something for everyone. Each bottle of SBT is bursting with flavour and fizz, providing a delightful refreshment for any occasion.
Whether you’re sipping straight from the bottle or mixing with your favourite spirits, SBT is perfect for any moment. Serve chilled over ice for an extra refreshing experience or get creative with cocktail recipes using SBT as a mixer.
For enquiries, distribution opportunities, or to learn more about Sparkling Beverages Tea, contact at sales@sparklingbeverages.com.au or visit www.sparklingbeverages.com.au
“Only Envirotank comes complete with, and is transported and delivered to site with,
a fully
filled
and working and
true 360° hydrostatic monitoring system.”
Because what’s inside matters
Envirotank has been providing safe, cost-effective underground containment of petroleum, chemical, water and related products for more than 35 years in Australia and New Zealand.
ONLY ENVIROTANKS HAVE an internal mould cured surface that is smooth and highly corrosion resistant, which provides the best possible environment for the storage of petroleum products that maintains fuel quality.
The major benefit of an internal mould cured surface is that the surface cure occurs in an oxygen deficient atmosphere. That process prevents internal surface pitting of the internal surface that is caused by oxidisation during cure. That smooth internal surface provides superior corrosion resistance to all modern fuel types and added protection for the issues associated with Ethanol blended and low sulphur diesel products.
In addition to corrosion resistance there is no rough or uneven surface to catch dirt, debris or to hang up moisture that can create an environment for bacteria to flourish. Any moisture or debris that may enter an Envirotank will move to the bottom 6 o’clock position of the tank making it easier to detect and remove by normal maintenance processes.
Included in Envirotank’s propriety manufacturing process, is a licensed and approved mandatory resin and glass fibre system that includes the whole tank, the inner and outer walls, structural ribs, manways and containment collars and sumps.
Only Envirotank comes complete with, and is transported and delivered to site with, a fully filled and working and true 360° hydrostatic monitoring system
that completely monitors 100 per cent of the inner and outer surfaces including the integral double walled bulkheads and structural ribs on all tanks produced. With Envirotank there is zero area or unmonitored surface that may hide faults until it is too late.
Envirotank has been manufacturing and supplying quality products made to a high standard for over 35 years in Australia and New Zealand, with over 10,000 tanks currently in service with approx. 25,000 compartments and have been installed and unaffected by hostile acid sulphate soil conditions, earthquakes and ground water. Envirotanks have been installed across all parts of Australia, New Zealand and the Pacific rim countries.
Contact Envirotank on 1800 818 354; 61 3 9550 0800, or fax: 61 3 9550 0816. www.envirotank.com.au
Introducing Dilmah Iced Tea
Discover a refreshing new world of tea with new Dilmah All-Natural Iced Tea. Single-origin, hand-picked Ceylon Tea, crafted with natural flavours for the most authentic natural taste of real iced tea.
Dilmah Tea is a family business known across the world for their mission to make the world a better tea. Dilmah is famous for its single origin Ceylon Tea, crafted with love by a family of tea growers and kindness to people and planet through empowerment projects supported by the sales of tea.
Make your move to Vodafone
Vodafone SIM cards provide a seamless mobile experience that blends cutting-edge technology with a strong commitment to sustainability. Choosing Vodafone means more than just acquiring a SIM card; it means connecting to the world’s #1 5G network and accessing 5G across over 3,000 suburbs in Australia.
Vodafone’s extensive network covers 96 per cent of Australia’s population, ensuring that you remain connected wherever you go. Vodafone prepaid products are designed with customer convenience in mind, offering reliable recharge options and the freedom to choose plans that best suit your needs.
Partnering with Vodafone is both straightforward and rewarding. They are dedicated to building mutually beneficial partnerships grounded in trust, transparency, and support. The product offerings are simple, affordable, and designed to resonate with your customers.
With Vodafone, you can expect substantial earning potential through highly competitive SIM margins, which will become a key revenue driver in your product lineup. Vodafone’s commitment to becoming Australia’s leading telecommunications provider is unwavering, and they believe that with your support, they can achieve this goal. Together, Vodafone will enhance your business’s profitability and success.
For more details, reach out at Sales@tpgtelecom.com.au.
Discovery is about innovation and flavour exploration, creating new moments and occasions to enjoy Dilmah. A refreshing new world speaks to amazing flavoured iced teas. Every sip of this refreshing iced tea helps make our world better. As a family of tea growers, Dilmah is committed to 15 per cent of its profits being shared with those who need it most and caring for the environment. Thanks for helping make an impact.
For more information contact Colin Treadwell, National Account Manager, on 0419 982 714, or colin.treadwell@dilmah.com.au
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Discover the power of Alkaline Hydration with Nutralise
Elevate your water category with Nutralise 1 Litre Alkaline Water – a premium choice for health-conscious consumers. With a naturally high pH level of 9.5+, Nutralise provides hydration that transcends mere thirst, delivering balanced wellness with every sip. Unlike regular water, alkaline water boasts a higher pH level, helping to neutralise acidity in the body, support digestive health, and enhance energy and focus.
This growing segment of the beverage industry is driven by a rising demand for better hydration and lifestyle benefits, making it a must-have for wellness-savvy shoppers.
For consumers, Nutralise is the ultimate graband-go option; ideal for busy, health-focused lifestyles. Its 1 Litre size makes it perfect for staying hydrated throughout the day.
For retailers, Nutralise offers a way to tap into a high-growth category. Its sleek, ecofriendly packaging and in-demand wellness benefits help it stand out on shelves and drive repeat purchases.
Stock Nutralise and provide your customers with a healthier choice. Stay ahead, stay relevant, and let Nutralise boost your sales. Learn more about Nu-Pure Nutralise at nu-pure.com.au/alkaline-water.
Tiko – Jet and USB lighter specialist
Introduced over a decade ago, Tiko lighters have left a lasting impression on the market and are now Australia’s go-to brand for jet and USB lighters. The driving force behind Tiko’s lighter concept is a commitment to offering customers cutting-edge products. Crafted from premium materials and top-of-theline components, each Tiko Jet and USB lighter guarantees reliability and sustainability, aligning with eco-conscious values.
The Tiko range offers a wide selection of options: from wind proof to robust single-jet models to powerful two, three, and four-jet variations, the refillable Jet lighters offer versatility and performance. The rechargeable USB lighters use advanced coil technology and, in their premium selections, dual Arc technology, ensuring maximum functionality. Some USB Arc models come with a waterproof case and a torch.
Just arrived in Australia, the latest additions to the highly popular TK1002 single jet lighter series – Doodles, Graffiti, Skulls, Mexican, Tattoos, Camouflage and Psychedelic – are making their debut as you read this. Based on first reactions, these exciting additions to the Tiko 1002 family promise to become favourites due to their superior performance and stunning design.
With over 100 models available, Tiko caters to a wide range of tastes and needs. Whether it’s the sleek designs, premium styles, or superior quality, Tiko lighters appeal to consumers from various backgrounds, from casual campers to discerning chefs to ambitious entrepreneurs.
Based in Victoria, Tiko serves customers nationwide through stores and distributors across Australia, with Peleguy Distribution holding the exclusive importation rights and ownership of the brand.
For more information about Tiko products please speak to your Peleguy representative on 1300 377 341, orders@peleguy.com.au or visit www.peleguy.com.au.
A year of resilience and innovation
As we move into 2025, convenience retailers must continue to remain agile, embracing innovation and technology, while staying true to the communities they serve.
By Theo Foukkare, CEO, Australian Association of Convenience Stores (AACS)
“By leveraging technology, supporting local products, and prioritising both customers and employees, our industry can continue to grow.”
– Theo Foukkare
AS 2025 APPROACHES, Australia’s convenience industry stands at a pivotal moment. Recent years have shown the importance of adaptability in navigating a rapidly changing landscape. The year ahead demands resilience and innovation to tackle technological advancements, regulatory demands, and shifting consumer expectations. Here is what lies ahead for convenience retailers and how they can seize these opportunities.
AI and Automation
AI is set to revolutionise operational efficiency in 2025. Automated inventory management, predictive analytics, and smarter restocking solutions will optimise stock levels, reduce waste, and enhance forecasting. With consumers expecting real-time product availability, AI will help retailers respond quickly to changing demands. By adopting AI and automation, retailers can streamline operations and refocus on improving the customer experience.
Navigating Regulatory Challenges
The regulatory landscape is evolving, especially around tobacco, vaping, sugary products, sustainability practices and fuel emissions. While compliance is necessary, it must balance sustainability and business viability. Tobacco regulations pose unique challenges, and AACS continues to advocate for policies that protect legitimate retailers.
Environmental regulations are also intensifying, with an emphasis on cleaner fuels and sustainable practices. While these changes present challenges, early adoption can position businesses as leaders in sustainability.
Enhancing Customer Experience Through Digital Transformation
In today’s environment, a digital presence is essential. Mobile ordering, in-app promotions, and data-driven loyalty programs enable retailers to engage customers across multiple touchpoints. Seamless integration of in-store and online experiences will be critical in 2025 as customers expect convenience tailored to their preferences.
Retailers who invest in personalisation and smooth customer journeys will gain deeper loyalty and long-term growth.
Strengthening Local Connections
Australians increasingly value locally made products and community-based businesses. Convenience retailers can capitalise on this trend by stocking local brands and showcasing unique regional products. Highlighting Australianmade products not only aligns with customer values but also strengthens connections with the community. By positioning stores as community hubs, retailers foster stronger, more personal relationships with their customers.
Employee Wellbeing and Development
Employee satisfaction is directly tied to customer experience. With ongoing skill shortages, 2025 will require a focus on creating positive workplaces, offering competitive wages, and providing continuous training. Empowered employees deliver better service, and as AI and automation become more integrated, equipping staff with the skills to work alongside these technologies will be crucial. Investing in people is one of the best ways to differentiate businesses and build a strong foundation for future success.
Combating the Illegal Tobacco Trade
Illegal tobacco remains a significant challenge, draining billions from the economy and undermining legitimate retailers. In 2025, AACS will continue advocating for stronger enforcement and action against this illicit trade.
The Path Forward
To thrive in 2025, convenience retailers must remain agile, embracing innovation while staying deeply connected to the communities they serve. By leveraging technology, supporting local products, and prioritising both customers and employees, our industry can continue to grow. AACS stands ready to support retailers in navigating these challenges, ensuring that 2025 becomes a year of continued progress for our channel. ■
“The outcomes of the federal election, the implications of the tobacco public health bill, geopolitical dynamics, and shifts in monetary policy will all play pivotal roles in determining the future of retail operations.”
– Jason Joukhador
FROM
2025 poised to be another year of change and evolution
As we move into 2025, several pivotal events are expected to impact the convenience retail industry.
Words Jason Joukhador, GM Merchandise and Dealer Channel, Ampol
POLITICAL DEVELOPMENTS
to health initiatives and global dynamics, these factors will shape the operational landscape for retailers and suppliers. Here are the key events that industry should watch closely if not already.
1. Federal Election Outcomes
The outcome of the 2024 U.S. presidential election and Australia’s 2025 election could significantly influence the Australian economy. A U.S. president who prioritises free trade or alters tariffs may impact Australian export prices or supply chains, affecting retailers’ costs. Australia’s 2025 election could shift policies around taxes, wages, and labour laws, influencing retail operations. Changes in environmental policy could also affect retailers’ sustainability practices, while economic stability or instability, depending on the election results, will shape consumer confidence and spending habits. Whilst we cannot largely alter the direction, being aware and planning is critical.
2. Economic Conditions
The Reserve Bank of Australia’s (RBA) monetary policy will play a significant role in shaping the economic environment for convenience retailers. As inflation rates fluctuate, the RBA may adjust interest rates to control economic growth. If rates rise (or remain steady) to combat inflation, consumer spending could soften, impacting sales. Conversely, a low-interest-rate environment may boost consumer confidence and spending. Retailers must monitor these economic indicators closely, adjusting their pricing and promotional strategies accordingly.
3. Tobacco Public Health Bill
The tobacco public health bill will have profound implications for convenience stores. The bill has tighter controls, including higher taxes on tobacco products, packaging, and further restrictions on advertising. Retailers in the first half of the year need to adjust their operations to ensure full compliance of the new bill. The continued evolution of the convenience offer will need to respond to the ever-changing preferences of consumers.
4. Geopolitical Events
Australia’s geopolitical landscape will continue to influence the convenience retail industry. Tensions in the region, particularly between major players like the United States and China, can impact trade relations, supply chains, and consumer confidence. Should trade agreements change or tariffs be imposed, retailers might face increased costs for imported goods, affecting pricing strategies.
5. Technology
Technological advancements will continue to transform the convenience retail sector. By 2025, retailers will likely adopt AI-driven solutions for inventory management, personalised marketing, and enhanced customer experiences. Staying ahead of technological trends will be crucial for retailers aiming to maintain competitive advantage. By staying informed and agile, convenience retailers can navigate these changes, adapt their strategies, and ultimately thrive in an ever-evolving market. ■
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Robotics in food service, novelty or reality?
“Robotics frees up our staff to focus on areas that are more important, where we can impact the customer experience, offering more personalised service.”
– Michael Brick
INCREASINGLY, I FIND myself fielding questions from clients about robotics; when will we see robotics in food service? You can’t scroll through socials without reading something about AI and technology. I recently attended a food service trade event in Singapore, it was the robotic equipment that drew large crowds, with delegates interested in the range and quality of the food they produced.
It poses the questions; Is robotics in food service novelty or reality? What is driving it?
The adoption of robotics is being driven by multiple forces with labour shortages perhaps the most urgent, as businesses worldwide struggle to find and retain employees. Automation offers a solution by providing consistent reliable labour with predictable costs.
Additionally, consumer demand for speed, quality, and consistency pushes businesses to explore technology that meets these standards while allowing staff to focus on customer interaction and personalisation, which remains crucial in competitive markets.
Robotics is not about replacing all human roles. Instead, it’s about enhancing efficiency by handling repetitive, low-skill tasks like slicing, dicing, frying, food dispensing and inventory management. Robotic arms and automated cooking systems can handle these tasks with remarkable efficiency, reducing human error and food wastage while speeding up the process.
Robotics frees up staff to focus on more important areas, where we can impact customer experience with more personalised service.
The gradual integration of robotics is already evident. For example, self-cleaning ovens, automated deep fryers with built-in oil filtration, and robotic floor cleaners are common in the food industry. Additionally, “just walk out”
Robotics in food service is shifting from novelty to necessity, driven by labour shortages, efficiency demands, and evolving consumer expectations.
technology and robotic food runners are paving the way for further automation in the customer experience. Yet, a fully robotic kitchen remains a long-term goal, with most implementations limited to enhancing existing equipment rather than replacing it entirely. It is easy to overlook these progressions as they slowly build.
The adoption of robotics will likely be led by large QSR chains, with smaller businesses following as the cost savings and benefits in efficiency and customer satisfaction become clear. Large chains, including McDonald’s and Dominos, are experimenting with robotic kitchens to standardise and streamline their food preparation. However, widespread integration is five to ten years away, as technology becomes more affordable and accessible for smaller operators.
It is important to consider where we are at in our local market. Food service in P&C is in its early development, with a lot of iterative progression going on. That is more difficult to robotise than a large QSR that has a tried and tested menu. We are likely a number of years away from a large P&C chain implementing a fully robotised operation until we have more developed food offers and don’t want to compromise continued innovation and evolution.
While full-scale robotics that address end-toend processes may be some time off for the P&C industry, there are immense opportunities now for operators to integrate automated solutions that focus on components or steps within a process to improve safety and consistency, enhance efficiency and tackle ongoing labour shortages and costs.
The arrival of robotics in food service is more than a novelty; it’s an industry evolution that reflects our changing world, but it is creating novelty and hype in outlets that install it initially. ■
Words Michael Brick, Partner and GM, Meris Food Equipment
Convenience unleashed
With over 120 exhibitors and more than 1500 attendees through the door, the 2024 C&I Expo and Industry Symposium provided the perfect place to wheel, deal, network, and learn.
L-R: Jacinta Brown and Lorena Vianca from ProH20
“A constant flow of visitors ensured suppliers were kept busy and most importantly got in front of both big players in the P&C space as well as small-to-medium operators.”
- Safa de Valois, Group Publisher, C&I Media
THE 2024 C&I EXPO and Industry Symposium held at MCEC Melbourne on 29-30 October, brought together retailers, suppliers, and industry experts for two days of insightful discussions, networking opportunities, and hands-on experiences with the latest trends and products in the industry.
Safa de Valois, Group Publisher of C&I Media, said it was another great event and expressed his gratitude to the exhibitors the effort put into their stands, as well as a big thank you to the two sponsors – Sanitarium and Posca Hydrate.
“A constant flow of visitors ensured suppliers were kept busy and most importantly got in front of both big players in the P&C space as well as small-tomedium operators.
“The expo floor was bustling with innovations in food and beverage, technology, and convenience solutions. Attendees were treated to a range of products and services designed to streamline operations, enhance customer experience, and drive business growth.”
Julijana Manolis, Marketing Manager from FreshFood, which launched its new product Fr!sky iced coffee at the expo said it was a great place to launch. →
L-R: Travis Price and Amelia Fayman from Cobs
L-R: Teresa Vandenberg and Sonia Martinez from Australian United Retailers
The GoodnessMe team
L-R: Alek Trpkoski and Ace Gorgievski from ByteFederal Australia
L-R: Justin House and Mark Stone from Suprima Bakeries
L-R: Kava Batha, Derryk Kane, Camilo Moreno, and Brad Watson from Sanitarium
“We have seen so many customers come through from a range of different retailers, including food service, petrol, and convenience.”
The event also provided ample networking opportunities, allowing industry professionals to connect, exchange ideas, and explore collaborative possibilities. This was evident at the buzzing networking drinks on Tuesday evening, sponsored by Posca Hydrate, allowing attendees a bit of downtime to catch up and continue conversations from the day over canapes and drinks.
An Industry Symposium to savour
Starting each day was the C&I Industry Symposium, sponsored by Sanitarium, which featured a lineup of industry thought leaders and subject matter experts who delivered engaging sessions on trends, consumer behaviour, and future opportunities within the petrol and convenience channels.
Day one of the Industry Symposium
Day one saw de Valois open the session by welcoming all attendees before passing on to Deb Cooper, Sales Director, New Zealand at Suntory Oceania, who MCed the symposium.
First up was Theo Foukkare, CEO of the Australian Association of Convenience Stores (AACS). Foukkare discussed the channel’s performance for the first half of the year before moving on to some of the advocacy work that AACS is currently undertaking.
“We champion convenience to enable our members to thrive. Everything that we do, every day, whether it be advocacy, talking to politicians, bringing people together to foster conversations with our events held throughout the year, or sharing insights and information both locally and globally, is about championing convenience.”
Foukkare spoke about the areas of advocacy for AACS, which include retail crime, merchant payments, alcohol, tobacco, and health including opposing a proposed sugar tax.
Robert Tedesco, Vice President and General Manager A/NZ of Global Merchant Services for American Express, then took to the stage to speak about how loyalty can play a part in growing a business or brand.
“Loyalty in our context is more about the nudge. It’s about giving people a reason to come back again and again. When people feel seen, rewarded, and appreciated, they not only repeat their custom, but they also advocate for a business.
“And while loyalty has always been important, it’s more critical now than ever because consumers are more discerning. They’re prioritising value, trust, and personalised experiences. The question we’re grappling with is this – how do we build loyalty in a world where customers have more choice and more reason to switch than ever before?”
Tedesco then discussed the path to customer loyalty is about doing the right thing by customers and communities and finding ways to authentically engage both.
L-R: Theo Foukkare, Brett Higgins, Safa de Valois, Deb Cooper, Robert Tedesco, and Mark McCaffrey Enjoying the networking drinks
“We have seen so many customers come through from a range of different retailers, including food service, petrol, and convenience.”
- Julijana Manolis, Marketing Manager, FreshFood
Following Tedesco, Brett Higgins, Managing Director of Boxx Brands, spoke about the synergies and opportunities that exist between QSRs and the convenience channel.
“We all share the same customer now and that’s changed significantly over the last few years. Convenience is well positioned and you’re in a very strong position to be able to grow QSR, and for QSR to grow with you and to increase your offer.
Higgins gave examples, both locally and globally, of different ways in which QSR and P&C can complement each other and help each other grow.
“QSR and convenience belong together. If you look at the US, if you look at Europe, if you look at how some of these convenience offers have grown over time. Australia is ready to step into that space.”
Up next was Mark McCaffrey, Pacific Retail Lead at NIQ, who spoke about the Australian consumer outlook and the landscape that retailers and suppliers are facing.
“Despite some of the challenges we face, with cost-of-living pressures and the pressures on the consumer, there are opportunities.”
McCaffrey spoke about the “superpower of convenience” and the different types of values.
“There are two types of values. And we talk about the tale of two values. One value being in a cautious consumer, who is buying with intent. They need to seek savings. Cost savings, price savings, they’ll look for promotions. →
The Jesters stand got a lot of attention
Steggles’ hot food had attendees coming back for more
L-R: Safa de Valois and Merrick Watts, Co-Founder of Posca Hydrate
The FreshFood team launching Fr!sky iced coffee
“Then there are the values that you hold dear. The values that are important to you. The things you’re willing to pay more for and convenience is one of them. It is our superpower. Time is one of our most precious commodities. It’s something we all value.”
Day two of the Industry Symposium
The second session of the 2024 C&I Symposium featured a stellar lineup of speakers offering valuable insights to the P&C industry.
First up we heard from Bradley Shaw, Manager of External Affairs and Communications at Philip Morris International (PMI), who provided insights into the size and scale of the illicit tobacco market and what needs to be done to address it.
Next up, Ren Frisé, Executive Director of Digital, Data and Technology at Enigma, took the stage to discuss how brands and retailers can capture the Gen Z market and provided practical strategies that businesses can implement right now to grow their market share.
Frisé spoke about AI and the positive influence it can have on streamlining and simplifying certain aspects of your business, and how best to utilise it, again offering practical and actual solutions to harness its power.
Daniel Nassif from Till Payments was up next and discussed how rapid changes in payments are reshaping customer experiences in the P&C sector. Nassif explained it’s all about speed, ease, and meeting new consumer expectations.
“Once you know who your customer is you can start building customer experiences. Start thinking about how your customer experience is different to your competitor, or anyone else in the market, because they will excel. A unified paying experience is key.”
Finally, Skye Jackson, Area Lead Growth and Change at 7-Eleven, spoke at a high level about how 7-Eleven is leading growth and change in the convenience industry, how they continue to revolutionise the channel, and why it is important for both retailers and suppliers to work together.
“7-Eleven has a clear strategy and that’s to change the face of the Australian convenience channel. My message to retailers and the suppliers we work with is that we all have a responsibility to transform this journey.
“The more that we compete to improve our offers, and to provide a better service to our customers, the stronger we make our channel and the better it is for all of us.”
Overall, the two sessions offered valuable insights into how businesses can adapt to shifting consumer expectations, leverage emerging technologies, and further elevate their businesses. ■
The C&I Expo is back in 2026
The C&I Expo is taking a break in 2025 and will return in an exciting new partnership with the Australian Association of Convenience Stores (AACS) in March 2026.
L-R: Raj Duggal and Rose Young from Tempt Wellness
L-R: Parth Mohindru, Robby Sawhney, Akash Chugh, Pushpender Singh, Gagan Sawhney and Rohit Gulati from IPL Retail Group
L-R: Eva Hutchinson and Jack Gallagher from Martay
L-R: Daniel Nassif, Bradley Shaw, Ren Frisé, Safa de Valois, Deb Cooper, and Skye Jackson
New Zealand’s convenience retail industry unites
The C&I NZ Expo was held on 20-21 November at Auckland’s Due Drop Events Centre, with the event surpassing exhibitor and attendee expectations.
L-R: Wayne Miller from U-Tow New Zealand and Move Yourself and Safa de Valois, Group Publisher of C&I Media
L-R: Theo Foukkare (AACS); Dave Hooker (NZACS); Safa de Valois (C&I Media); Kellie Struth (APCO); Ben Seaborn (SaferCities)
“The expo has been great! We made several connections on day one and already arranged follow-up meetings with some key people in the industry.”
- Shaun Winstanley, Founder, Firebird Energy
A SUCCESSFUL C&I NZ Expo was held on 20-21 November at Auckland’s Due Drop Events Centre, brought together the cream of the crop from the New Zealand convenience retail industry for two days of non-stop action.
With over 60 exhibitors set up, the expo had hundreds of products on display, including fresh food-to-go, ice cream treats, cooking equipment, innovative payment technology, snacks galore, and everything in between.
Safa de Valois, Group Publisher at C&I Media, said the Expo was a fantastic representation of convenience retail in New Zealand.
“The Industry Symposium featured some incredible speakers providing a wealth of knowledge and learnings to take home. Then it was straight into the Expo, where we received wonderful feedback from exhibitors about the quality and number of attendees.”
Matthew Lane, General Manager of Night’n Day convenience stores, said they found the expo to be very good this year.
“It’s been a chance for us to catch up with suppliers and to make sure we’re really accessible to keep building those relationships.”
Lane’s sentiment was echoed by Shaun Winstanley, Founder of Firebird Energy. →
Deva Dhar from Oh Bubbles attracting attention
The Tippy Tea team
The Foodprint app helps to reduce food waste
Healthy inspiration from Chief Nutrition
Roger Pickering from Diversity Foods
Secure your spot in 2026!
After such a successful show this year, many exhibitors have already committed to returning in 2026. To ensure you don’t miss out on a preferred position when the floor plan is released, email exhibition@c-store.com.au today.
“It’s been a chance for us to catch up with suppliers and to make sure we’re really accessible to keep building those relationships.”
- Matthew Lane, General Manager, Night’n Day
“The expo has been great! We made several connections on day one and already arranged follow-up meetings with some key people in the industry.”
And it wasn’t just retailers who were raving about the expo, with suppliers such as Cookie Time expressing their satisfaction with the C&I NZ Expo.
“The C&I NZ Expo has been incredible for us to showcase our latest innovation in ice cream. We created a memorable brand moment with our Cookie Time scoop shop,” said the Cookie Time team.
In addition to the two days of wheeling and dealing on the expo floor, each morning provided an opportunity for suppliers and retailers alike to learn from an impressive array of speakers at the Industry Symposium.
Speakers at day one of the Industry Symposium included Raewyn Bleakley, CEO, NZ Food & Grocery Council, Kerin Dickey, National Sales Manager at Bluebird Foods, James Donald, Co-founder and CEO of Ideally, and Troy Bennett, CEO, Bennett’s Petroleum Supplies.
The second day’s speaker lineup was Matt Tierney, Manager, National Retail Investigation Support Unit at NZ Police, Ben Seaborn, Sales and Marketing Executive at Safer Cities, Theo Foukkare, CEO of the Australian Association of Convenience Stores, and Kellie Struth, Head of Category and Marketing at APCO Service Stations. ■
Fun at the Nature’s Fresh stand
The Cookie Time team presented their ice cream innovation
New products from Nature’s Fresh alongside MeadowFresh products on display
Mrs Mac’s Pies were popular
Shell Card now accepted at every OTR in Australia, boosting network to 1500 sites
SHELL CARD IS now accepted at all 184 OTR service stations, boosting the network to over 1,500 sites nationwide.
This significant expansion means that Shell Card can be used at Viva Energy’s extensive range of locations, including Shell, Reddy Express, Coles Express, Liberty, Westside, and OTR outlets.
Designed to streamline fuel management for businesses with fleets, Shell Card integrates seamlessly with popular accounting software such as Xero and MYOB. This integration simplifies end-of-month reporting and tax preparation by eliminating the hassle of lost receipts and manual data entry.
Beyond accounting ease, businesses benefit from built-in fraud protection and online spending controls, which are designed to help save money and reduce risks. For added convenience, Shell Card users also have access to a local, Australia-based customer service team, ensuring support is readily available when needed.
Leveraging 120 years of experience in providing high-quality fuels, including options like Shell V-Power, Shell Premium 98, Shell Unleaded 95, Shell Unleaded 91, Shell V-Power Diesel, and Shell Diesel Extra, Shell Card presents itself as a reliable and efficient choice for managing fleet fuel expenses.
Funds manager snaps up six Caltex sites for $25.74 million
AMPLIFY FUNDS MANAGEMENT, a funds manager based in Brisbane and Townsville, has acquired six regional Queensland Caltex sites for $25.74 million.
The portfolio includes five Caltex-branded sites in Atherton, Banana, Bohle, Nambour, and Portsmith, and one Pumabranded site in Gin Gin which Chevron plans to rebadge to Caltex in 2025.
The sites are leased with a 9.6-year weighted average lease expiry (WALE) and are all high-volume sites in strong highway locations, industrial refuelling sites, or in strong rural economies.
Peter Rossi, Chief Investment Officer of Amplify, said these assets satisfy their philosophy of aiming to provide its investors with the best opportunity of capital preservation, secure and predictable incomes from world-class tenants, and capital growth.
“We have been well supported by investors from regional Queensland who understand the inelasticity of fuel demands in country areas, far from urban EV influenced fuel economies.”
The sites make up a portfolio of seven convenience and fuel centres across regional Queensland called the Fuel and Convenience Trust. The trust is forecast to offer 8.5 per cent average yield per annum over its life and a 12.25 per cent total forecast return.
The deal was brokered by Cushman & Wakefield’s Daniel Cullinane and Daniel Wolman.
Wolman, International Director and Co-Head Investment Sales, Victoria at Cushman & Wakefield, said that Amplify Funds Management has capitalised on a rare opportunity to secure long-term income stability through high volume, essential service assets in strong regional locations.
“This acquisition reflects the continued strength and resilience of the portfolio-style fuel and convenience sector. We are seeing this trend occur towards the back end of the year as the market anticipates favourable economic conditions with potential interest rate cuts on the horizon.”
Shell card is now accepted at all 184 OTR service stations
Caltex at Portsmith, Cairns
PETROL NEWS
South Australian EV charging station named Australia’s best
AN RAA CHARGING station in Snowtown, South Australia, has been named Australia’s best by the Australian Electric Vehicle Association (AEVA).
Located at Perry’s Roadhouse on the Augusta Highway, the AEVA said the station was selected for its very high level of amenities for travellers.
The station offers shelter over the vehicles, good lighting, proximity to a roadhouse with a shop and toilets, priority charging bay for people with disabilities, pull-through parking for towing EVs, and AC charging as a backup option.
Nick Reade, CEO of RAA, said RAA was thrilled to receive an award for its Snowtown charging site, which is one of 142 sites in the RAA Charge statewide electric vehicle charging network.
“We’ve taken great care to ensure all our charging sites are not only located strategically along key travel routes and at tourism hot spots, but that they are thoughtfully designed with customers in mind, are close to local amenities, and provide adequate safety as well as lighting and security.
“We couldn’t have built this network without the collaboration of our site hosts who shared our vision to be part of South Australia’s first border-to-border electric vehicle charging network.
“Perry’s Roadhouse is an ideal site host and charging location for travellers going to and from the state’s midnorth, providing excellent amenities.”
The AEVA also recognised the leadership RAA has shown in providing disability access at their charging stations across South Australia.
“Perry’s Roadhouse is an ideal site host and charging location for travellers going to and from the state’s midnorth, providing excellent amenities.”
- Nick Reade, CEO, RAA
Major milestone completed in the National EV Backbone
THE NRMA AND Australian Government have completed the Adelaide-to-Tullamarine stretch of the National EV Backbone.
The Australian Government’s Department of Climate Change, Energy, the Environment and Water (DCCEEW), and the NRMA both invested $39.3 million each, with fast chargers now lining the route.
Chris Bowen, Minister for Climate Change and Energy, said these new EV charging sites would keep battery charge up and range anxiety down among motorists.
“We’re committed to setting up reliable access to EV charging infrastructure along key travel corridors and regions.
“The rollout of new NRMA chargers supports our commitment to improve consumer choice for cleaner, cheaper-to-run cars.”
Nell Payne, NRMA’s Chief of Operations – Marine and Energy, said the National EV Backbone is a transformative project that will shape the future of transport in Australia.
“By creating a connected network, we are ensuring electric vehicles can travel far and wide, no matter where their journey leads.”
The Adelaide-to-Tullamarine stretch is part of the broader $500 million Driving the Nation Fund which aims to equip all of Australia’s national highways with EV charging infrastructure by 2026.
“I’m incredibly proud of the NRMA team and our partners who have worked tirelessly to bring this vision to life. Together, we are
building the infrastructure Australia needs for a greener, more connected future.”
The project is also focused on eliminating charging black spots and enabling seamless long-distance travel, including key routes like Darwin to Perth and Broken Hill to Adelaide.
“Our connected network ensures that EV drivers can travel the length and breadth of Australia with confidence, knowing they are supported by reliable charging infrastructure. This project is a game-changer for EV adoption across the nation,” explained Payne.
The project is focused on eliminating charging black spots
