SPLASH 157 December 2024-January 2025

Circle magic

The 2024 National Pool of the Year

Measuring and reporting

The true performance of heat pumps

Comparing pool construction methods

Concrete, fibreglass or vinyl?

New report shows What the future tradie looks like

Size does matter

AutoChlor® is the hallmark of AIS Water, an internationally acclaimed brand of inline chlorine generators that symbolises excellence in the industry. It’s the go-to choice for saltwater, coastline, and seawater pools, especially those with salinity levels between 3,500 - 35,000ppm.

Offering a diverse range of models, from 10 to 5,000 grams per hour, AutoChlor® ensures there’s a perfect fit for you and your customers this summer.

AutoChlor® Pixie

Chlorine output: 1 -10 g/h

Salinity Range: 4,000ppm - 5,000ppm

Designed in Australia to meet the surging demand in the plunge pool and spa market, the Pixie micro chlorine generator inherits the DNA of its bigger AutoChlor® counterparts. With a reverse polarity cell, water flow alarm, and high/low salinity alerts, it also shields your pool or spa from over-chlorination. Say goodbye to risky chlorine dosing and oversized chlorinators intended for larger pools. Pixie delivers peace of mind with its cost-effectiveness, simplicity, reliability, and hassle-free installation.

AutoChlor® Classic MkII

Chlorine output: 15 / 20 / 25 / 36 / 50 / 64 / 80 g/h

Salinity Range: 3,500ppm - 5,000ppm

Born over 30 years ago, the AutoChlor® Classic™ series reigns as AIS’ flagship, celebrated for its unwavering simplicity, unmatched reliability, and effortless installation. The Classic™ series has continuously advanced, and in its latest iteration, AutoChlor® Classic™ Mark II proudly features an aluminium heatsink, fortifying its durability to excel in the most extreme, high-temperature conditions with unparalleled ease.

AutoChlor® MIDI

Chlorine output: 100 & 150 g/h

Salinity Range: 3,500ppm - 5,500ppm

Say goodbye to juggling multiple residential chlorinators. Elevate your pool experience with the AutoChlor® MIDI™ – the ultimate solution for busy pools. With its industrial aesthetics and unmatched performance, this semi-commercial powerhouse provides the chlorine your pool demands. Operating at a salinity level as low as 3,500ppm, the RP150 model, takes your swimming experience to the next level. AutoChlor® MIDI™: where reliability, strength, and top-tier functionality meet.

AutoChlor® Commercial

Chlorine output: 100 - 5,000 g/h

Salinity Range: 4,000ppm - 35,000ppm

AIS Water stands as a pioneering force in commercial pool water disinfection, leading the charge in innovative solutions for over 25 years. The awardwinning AutoChlor® commercial range, designed for saltwater, coastal, and sea water swimming pools, is the culmination of 25+ years of relentless research and development. Today, it remains the unrivaled chlorine generator of choice, diligently disinfecting thousands of swimming pools in resorts, hotels, public swimming pools, aquatic centres, swim schools, lagoons, water parks, and schools across more than 55 countries worldwide. AIS Water - setting the gold standard in commercial pool water purification.

A 30 year history of innovation and a laser focus in chlorine generation via electrolysis.

Power Supply and electrolytic cell

NEW i-PRO SERIES COMING SOON

EvoHeat’s upgraded i-Pro Series delivers the same reliable, superior pool heating performance - with the latest advanced features. Experience our award-winning heat pumps with the latest upgrades like Solar Smart Mode, a sleek new cabinet design, intuitive color touchscreen controls, built-in Wi-Fi, Remote Assist remote login and hassle-free installation with simple connection terminals.

EVO FORCE-i PRO

NEW FEATURES

Grey ASA cabinet design

Solar Smart mode

Colour touchscreen controller

Remote Assist

Simple connection terminal

UPGRADED WITH THE LATEST FEATURES

» Engineered with advanced full DC inverter technology for maximum efficiency

» Designed with new, aesthetically modern cabinet designs

» Includes Solar Smart mode, taking advantage of PV solar energy

» Equipped with Remote Assist, for convenient remote online service

» Easy, hassle-free installation with simple connection terminals

EVO FUSION-i PRO

NEW FEATURES

• Grey ASA cabinet design

• Solar Smart mode

• Wi-fi control as standard

• Colour touch screen controller

• Simple connection terminal

EVO DYNAMIC-i PRO

NEW FEATURES

DC full inverter technology

New cabinet design

Solar Smart mode

Dual defrost technology

Simple connection terminal

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editorial

Santa on a jet ski

It’s always funny at this time of year when people pile up tufts of fluffy white nylon around their window frames, trying to emulate a snowed-in house, have mechanical reindeers prancing on their front lawn, or blow up versions of a well-fed, heavily clothed Santa.

Not that I’m against decorations. Just that those ones seem a little odd in the 40 degree heat.

The Intermedia Group takes its Corporate and Social Responsibilities seriously and is committed to reducing its impact on the environment. We continuously strive to improve our environmental performance and to initiate additional CSR based projects and activities. As part of our company policy we ensure that the products and services used in the manufacture of this magazine are sourced from environmentally responsible suppliers. This magazine has been printed on paper produced from sustainably sourced wood and pulp fibre and is accredited under PEFC chain of custody. PEFC certified wood and paper products come from environmentally appropriate, socially beneficial and economically viable management of forests.

Chris Maher Managing Editor chrismaher@ intermedia.com.au

When I briefly moved to England in my youth, I got very excited around Christmas time, expecting all the magic of a White Christmas: snow, sleighbells, rosy cheeked children singing carols around a fire. The truth was, it involved more TV programs than fireside choirs, and the snow soon melted into slush. And come Christmas morning, I looked outside to a cold suburban landscape totally devoid of children.

I wished I was home. The best thing about Christmas in Australia, and New Zealand, is the vibrancy. It is alive with people having a great time. Families and friends playing, laughing and having fun in the outdoors.

Later, when we had kids, we would enjoy the Christmas Party at the beach, where a red speedoed Santa would zoom in on a jet ski, dishing out presents to the hordes of nippers.

There are many things that make an Australian Christmas special – mangoes, seafood, Christmas beetles. But the most iconic place to gather is around the swimming pool. It is our way of life. The kids spend all Christmas morning in the pool till they’re wrinkled from the water, while the adults join them after lunch for a game of water basketball or some other game that brings the generations joyfully together.

I can’t wait.

I hope this has been an excellent year for everyone, and I hope you get all that work done by Christmas Day, so you can enjoy the best Christmas in the world – playing with your family in the pool.

The cover

The cover shows the organically shaped 2024 SPASA Australia National Pool of the Year from TLC Pools. There is more on this pool on page 24.

Photography by Mitch Lyons (www.lyonsphotography.com.au).

49 Outsourcing pool handovers

Nick Briscoe explains the benefits of utilising a dedicated third party handover specialist to ease the load for pool builders and improve the ongoing experience for pool owners.

18 Industry consolidation

Waterco founder and CEO Soon Sinn Goh and COO Bryan Goh discussed consolidation in the industry and how their acquisition of Davey Water is progressing.

20 Tradie’s report looks to the future

A new foresight report is shining light on the ambitions and priorities of Australian tradies, in a snapshot of the behaviours and beliefs of the new generation, looking towards a five-year horizon.

24 Circle magic: blending home, pool and landscape

The National Pool of the Year is built in the leafy Melbourne suburb of Warrandyte, with the organic shapes of the design helping integrate the pool, home and natural landscape.

30 Swimming pool construction: concrete, fibreglass or vinyl?

From fibreglass boats to composite swimming pools

Geelong-based fibreglass boat manufacturer Edencraft is moving into composite swimming pools, using epoxy resins from ATL’s range.

Fostering water’s wellness potential

Veda Dante looks at the trend for resorts to incorporate wellness and natural options into their swimming pool offerings, from sunrise yoga classes by the pool, to flotation therapy and poolside spa treatments.

A snapshot of the most stunning resort pools

Veda Dante delves into the construction and installation advantages, and challenges, for concrete, fibreglass and vinyl-lined construction.

42 Measuring and reporting the true performance of heat pumps

The reporting of COP figures has been raising questions in the Australian industry, so we ask a number of local heat pump experts for their views.

A review of the curated selection of exceptional swimming inspirations, The World’s Best Swimming Pools by Stefanie Waldek.

SPASA makes AFR Fast 100

The Swimming Pool and Spa Association of Australia and New Zealand (SPASA) has been included in the 2024 Australian Financial Review (AFR) Fast 100, securing the 89th spot on this prestigious list.

This marks the second time SPASA has been recognised, solidifying its position as a driving force in the pool and spa industry.

CEO Lindsay McGrath says the listing underscores the collective efforts of SPASA members and highlights the significant strides made since unifying the industry under one cohesive national body.

“This recognition isn’t just SPASA’s success – it’s the success of every member and the entire pool and spa community,” he says. “It’s a testament to how far we’ve come together, fostering an association that champions growth, innovation, and a strong, united voice for the industry.”

The unification empowered SPASA to launch industry-leading initiatives including the Pool Spa Life Expo and TV Show, Climate Care Certified, Institute of Research and Learning and the Master Pool Builders Program.

SPASA has also achieved remarkable financial growth, with annual revenue increasing from $350,000 to $8 million in just six years, all reinvested into advocacy, education, and sustainability programs.

Industry moves

Fluidra appoints new ANZ MD

Fluidra has announced the appointment of Clinton Alley as the new managing director for Australia and New Zealand (ANZ), effective immediately.

This leadership change aligns with the recent updates to their operating model, reflecting global organisational changes designed to strengthen regional growth and market alignment. Fluidra’s APAC region no longer exists, and ANZ now reports into southern Europe, which includes the similarly mature markets of Spain and France.

In his new role, Alley will guide and manage the ANZ executive team, while also leading the ANZ sales and marketing function, taking direct responsibility for driving

revenue growth, increasing market share, and steering the strategic direction of these critical areas.

Fluidra says his leadership will be instrumental in fostering collaboration and ensuring a unified approach to customer engagement and market strategies.

Alley brings extensive leadership experience, a deep understanding of the ANZ market, and a passion for building high-performing teams. His expertise positions him to lead the business into its next phase of growth with a strong focus on delivering value to customers and stakeholders.

“We are confident that Clint’s appointment will further strengthen our presence in the ANZ region and drive significant growth opportunities,” says Carlos Francesca, president of Europe & ANZ.

“We look forward to his contributions as we continue to build on our success.”

Alley says he is looking forward to working closely with the management team and staff to continue the success that Fluidra has enjoyed in ANZ.

“Our focus will be Customer First and we have laid the foundation to build on this into 2025 and beyond,” he says.

Acquisitions

Maytronics Australia acquires Focus Products

Maytronics Australia has acquired Focus Products, supplier of quality pool and spa chemicals across Australia and New Zealand.

The two companies will continue to operate independently at least for the short term, although closer integration may be explored in the future. Currently, sales processes, delivery schedules and logistics processes will be unchanged. The Focus leadership team including managing director Steven Humphris will remain in place, as will sales and support contacts.

Existing contracts, terms and agreements will be unaffected.

Dan Kwaczynski, managing director of Maytronics Australia, says this strategic move was designed to ensure a seamless integration, and that it aims to deliver comprehensive solutions to pool owners and industry professionals while enhancing Maytronics’ leadership credentials.

“Welcoming Focus Products into the Maytronics family is a pivotal step in our mission to provide the best pool care solutions in the industry,” he says. “This acquisition aligns perfectly with our commitment to innovation, quality, and customer service, allowing us to offer an unmatched level of support to our customers across

Australia and New Zealand.”

As well as its chemical solutions, Focus supplies the Liqua software platform for water analysis, service management and customer engagement.

“Joining forces with Maytronics opens up new opportunities for growth while maintaining our commitment to product excellence and customer satisfaction,” says Humphris.

“Our combined expertise will provide a winning combination of advanced pool care solutions for the industry.”

Clinton Alley

Dan Kwaczynski, Steven Humphris and Chris Papa

Davey announces leadership appointments

Davey Water Products has made two new leadership appointments that combine nearly three decades experience in driving high-growth sales and developing strategic customer experience initiatives.

Hamish Caunter brings substantial retail brand management capability to the role as Davey channel manager for Pool and Spa, while Mark Anning, Davey’s new general manager of sales and service, is charged with overseeing the company’s growing sales and service operations in Australia.

Davey COO Peter Wolff says the two new appointments are an integral part of the company’s growth strategy.

“We are delighted to welcome Hamish and Mark to the Davey family,” he says. “While we celebrate 90 years in business, our focus is firmly on creating sustainable water solutions that empower future generations to thrive, and these roles are key to achieving that.”

While new to the pool and spa industry, Caunter has built a formidable career developing and positioning retail brands during his previous positions as head of Wilson Sporting Goods, general manager of brands NAR (a US sports licensing specialist), and business manager for DC Shoes.

“I was drawn to Davey because of its authentic and premium positioning, rooted in its 90-year history and continued commitment to Australian manufacturing,” he says.

“The opportunity to contribute to a brand with such a storied legacy, while also leading the charge on a new retail-focused strategy, was something I couldn’t pass up.”

With an impressive career spanning more than 30 years in senior sales management and general management roles, Mark Anning brings a wealth of experience and a proven track record of success.

In his most recent role at global electrical manufacturing company Eaton, Anning was the general manager of its low voltage business for Australia and New Zealand, where he led sales, product marketing and engineering.

Wolff says Anning is known for his commitment to fostering a collaborative team culture, and dedication to delivering outstanding results. He will be responsible for overseeing all Davey sales and service operations in Australia, developing strategic initiatives and ensuring that the highest level of customer satisfaction remains a priority.

“We will continue to build long-lasting, productive partnerships with our customers to ensure Davey products and services are available locally to communities throughout Australia via our Master Dealer network,” Anning says.

“I am eager to work with Davey’s talented team to drive growth and deliver outstanding results for the company’s dealers, customers and shareholders,” he says.

The rate of decrease has eased slightly for the third reporting period in a row, as the available pool DA figures for the 12 months to November show that annual applications are down by nine percent nationally, a two per cent easing on the previous reported decline. Western Australia is up by seven per cent, while all other states are down: South Australia by three per cent, Queensland by eight per cent, New South Wales by 12 per cent and Victoria by 13 per cent.

The DA numbers over the most recent three months were up by two per cent nationally when compared to the same period last year. The September-November numbers from Cordell show Queensland up by 11 per cent, Victoria up by 10 per cent, and all other states down: Western Australia and New South Wales by three per cent, and South Australia by 27 per cent.

Mark Anning, general manager of sales and service, and Hamish Caunter, Davey channel manager for Pool and Spa

Maytronics announces patent settlement with Chasing

Maytronics Ltd announced it has entered into a settlement agreement with Chasing Innovation Technology Co., Ltd. and Chasing Technology (USA), LLC, resolving claims of patent infringement related to innovative robotic pool cleaning technology covered by Maytronics’ US Patent No. 10,378,229 and European Patent Nos. 2,845,969 and 2,706,170.

In October 2023, Maytronics filed a patent infringement complaint against Chasing in the US District Court for the Western District of Washington. As a result of the parties’ settlement, that complaint will be dismissed. In exchange for Maytronics dismissing the lawsuit, Chasing will, among other things, cease production and sales of robotic pool cleaners that utilise the technology and innovations described and claimed in Maytronics’ patents. The remaining terms of the settlement agreement remain confidential.

Franck Sogaard, Maytronics’ chief revenue officer and president of Americas, EMEA and APAC, said: “We are pleased this matter has been resolved. Maytronics invests considerable time and resources to develop and protect technologies that not only differentiate its products in the market but that define trends in the market.

“With this settlement, Maytronics reenforces its commitment to protect its intellectual property and maintain its innovative edge in the global pool cleaning market.”

Keep informed by subscribing to the free online newsletter.

Maytronics announces patent settlement with Chasing

Maytronics entered into a settlement agreement with Chasing, resolving claims of patent infringement related to Maytronics’ robotic cleaning technology.

Philanthropy

Narellan Pools launches the Splash Foundation

Narellan Pools has launched the Splash Foundation: an initiative to empower Australian communities through swimming. The philanthropic endeavour is dedicated to fostering healthier, more connected communities, and aims to achieve this vision by providing a fibreglass swimming pool grant to a deserving community group.

The foundation will also promote the numerous benefits of swimming, from physical recovery and mental health improvements to the sense of community and shared experiences it inspires.

Peter Baily, managing director of Narellan Pools, says the company has a proud history of supporting community initiatives through charitable work and social responsibility, and it is continuing to prioritise giving back to communities through various charitable endeavours and partnerships.

“Community is one of our values, so we are excited to launch the Splash Foundation and our latest grant offering,” he says.

“Swimming is a joyful activity that can build strength, improve mental health, and foster a sense of independence. We believe in its profound impact on the wider community.”

Swimming is widely recognised for offering significant benefits, particularly for individuals with disabilities. The NDIS supports aquatic activities and hydrotherapy for those with neurological conditions, musculoskeletal disorders, chronic pain and mobility limitations. The benefit of swimming includes reduced joint strain, increased muscle strength, improved cardiovascular health, enhanced mental wellbeing and greater independence.

“By promoting inclusivity and community engagement through grants like this one, the Splash Foundation is enhancing selfconfidence and mobility for individuals

with challenges. We are thrilled to be tackling barriers to swimming access for socioeconomically disadvantaged groups and those with disabilities, both with this grant and future initiatives,” he says.

He also says that they believe every child should have the opportunity to learn to swim at a young age.

“In disadvantaged communities, access to a pool can be a significant challenge. We hope this grant will help to alleviate that difficulty.”

The Splash Foundation’s flagship initiative is the fibreglass swimming pool grant program, which covers the full installation costs, including council approvals, for an in-ground swimming pool up to the value of $100,000.

This grant will be available exclusively to a community group in New South Wales, Queensland, Victoria or South Australia.

Narellan Pools are looking at providing one pool per year to grant recipients, although that may be extended in the future.

Contact: www.narellanpools.com. au/the-splash-foundation.

Top five online news stories

The online stories that made the news over the past two months.

Fluidra appoints new managing director for Australia and New Zealand

Fluidra announced the appointment of Clinton Alley as the new managing director for Australia and New Zealand (ANZ), effective immediately.

Maytronics Australia Expands Presence with Acquisition of Focus Products

Maytronics Australia acquired Focus Products, supplier of quality pool and spa chemicals across Australia and New Zealand.

Evolution Water & Lighting Solutions opens Sunshine Coast trade centre Pool and spa equipment supplier Evolution Water & Lighting Solutions opened a new trade centre in Maroochydore.

Bondi Rescue’s Hoppo Hopkins named Swimsafer ambassador

Celebrity lifeguard and star of Bondi Rescue, Bruce “Hoppo” Hopkins, has been announced as the official ambassador for Swimsafer Week.

The Splash Foundation

Upcoming events

2025

Jan 30-Feb 1 Aquafun-Atrax, Istanbul, Türkiye

Jan 31-Feb 2

Melbourne Pool Spa Life Expo, Melbourne Convention & Exhibition Centre

Feb 15-16

Perth Pool Spa Life Expo, Claremont Showgrounds

Mar 1-2 Sydney Pool Spa Life Expo, Rosehill Gardens Racecourse

Mar 29-30 Adelaide Pool Spa Life Expo, Wayville Pavilion, Royal Adelaide Showgrounds

May 14-15 NSW Country Pool Managers Conference, East Cessnock Bowling Club May

May 17-18 Brisbane Pool Spa Life Expo, Exhibition Building, Brisbane Showgrounds

Jun 20 Perth Home Show, Perth Convention & Exhibition Centre

More details at www.splash.online Dates are subject to change and should be checked with the relevant organisation. Send calendar submissions to info@splashmagazine.com.au.

In Brief

Michelle Marks, SPASA region manager for New Zealand, moved on from the position in November and is pursuing new opportunities. In her 20 months with SPASA, Marks played a key role in enhancing the association’s presence in New Zealand and advancing several important industry initiatives. “We are grateful for Michelle’s contributions to our organisation,” says Spiros Dassakis, SPASA chief policy officer. “We wish her all the best in her future endeavours”

Former Pool & Spa brand manager responsible for the SPASA consumer shows, Daena Bougoure-Latchford, has launched Butterfly Marketing, a marketing agency specialising in comprehensive exhibition strategies that help businesses maximise their exhibition investments and stand out from the crowd. BougoureLatchford says she can transform traditional exhibition participation into powerful marketing opportunities through strategic planning, eye-catching stand design, and targeted pre-show, on-site and postshow campaigns. “Too often, businesses invest significantly in exhibition space but miss crucial opportunities by not having a comprehensive strategy. Success at trade shows requires more than just showing up – it demands strategic presence, compelling design, and consistent engagement before, during and after the event.”

SPASA launched a local TV commercial campaign in Western Australia aimed at amplifying the pool and spa industry across the state. Funded by the WA Completion Guarantee Trust, the campaign is strategically designed to reach key demographics across Channels 7, 9 and 10, as well as Kayo and YouTube.

Selling in-store for better profitability

David Dean, marketing and customer experience manager at Maytronics Australia, is suggesting retailers focus on selling pool robots in-store to increase their revenue potential.

He says this will be a win-win for dealers and customers.

“As the pool industry grows more competitive, pool stores and dealers seek standout products to set them apart,” he says.

Dean says dealer arrangements add value to both the retailer and the end-user. This includes the retailer being able to achieve higher revenue potential, while still allowing stores to cater to a range of budgets – and with premium models that drive higher margins.

It also helps the retailer trade on the trusted reputation of the dealer brand, enhancing store credibility while attracting loyal customers who seek high-quality solutions.

“Additionally, dealer and builder programs support retailers and builders with high-quality leads, tailored marketing support and exclusive models that provide a point of difference.”

Training

They can also offer benefits such as discounted promotional offers, strategic partnerships and unique models; with the added benefit of serviceability and after-sales support.

Additionally, these brands invest in their presence with top-of-the-funnel brand awareness, across paid TV, social media and digital channels.

“These efforts drive customer demand and bolster consumer confidence, ultimately benefiting all pool industry partners.”

Contact: www.maytronics.com.au

IRLearning offering fully funded traineeships

In support of the recruitment in the New South Wales pool and spa sector, the Institute of Research and Learning (IRLearning) is offering funded traineeships giving local businesses a unique opportunity to upskill their teams at no cost to the trainee.

Tailored specifically for the industry, these qualifications are set to drive operational efficiency, enhance customer service, and ensure compliance with evolving industry standards.

“These traineeships represent an unprecedented opportunity for NSW pool and spa businesses to strengthen their operations,” says Wendy Donaldson, IRLearning general manager.

“With government support and a focus on practical, industry-specific training, the potential benefits are enormous.”

The initiative features two key programs: the Certificate III in Swimming Pool and Spa Service (CPP31218) and the Certificate III in Retail (SIR30216). Designed for both service and retail-focused businesses, the courses provide practical, hands-on training in areas such as pool maintenance, water chemistry, sales strategies and customer engagement.

With training fully funded, the programs aim to equip workers with critical skills that promise to

The traineeships represent an unprecedented opportunity for NSW pool and spa businesses

improve performance and boost business outcomes across the state.

The advantages extend beyond skill enhancement, as eligible businesses can capitalise on payroll tax exemptions and, in some cases, receive financial incentives for enrolling trainees. This is particularly advantageous for an industry that is rapidly evolving and facing growing expectations from consumers. In addition to boosting technical and customer service skills, investing in employee development is a proven strategy for increasing staff loyalty and retention.

Contact: training@irlearning.com or call 1800 802 482.

Selling in-store is a win-win for dealers and customers

• Cordless - No more tangles!

• Up to 180 minutes of cleaning time

• Quick recharge time of 2h30

• Cleans all pool surfaces

• Hayward WiFi App for easy control

• Clear lid for inspecting the debris basket

Evolution opens Sunshine Coast trade centre

Pool and spa equipment supplier Evolution Water & Lighting Solutions has opened a new trade centre in Maroochydore.

Director Des Pacek says that Evolution has served the pool and spa industry for the past 16 years with a focus on exceptional customer service, product advice and after-sales service.

“As a leading trade supplier for SouthEast Queensland and Northern New South Wales, we saw an increased need to provide better and more responsive service to our customers north of Brisbane,” he says.

“The new Sunshine Coast trade centre allows us to offer same or next day deliveries for the area, while ensuring products are available conveniently when needed.

“It also allows us to conduct equipment repairs more efficiently.”

Evolution is strictly a business-to-business operation for trade customers, with no public or online sales, meaning that localised distribution centres are vital for their customers.

Pacek says it became apparent they would need a new centre and warehouse in addition to their Nerang, Gold Coast facility, to maintain their strategy of responsive sales and distribution.

Sponsorships

Aiper sponsors Sydney Sixers

He also says that Evolution will continue to investigate new areas of growth which have high demand for their services.

The large centre, which opened in October, is in a brand-new building encompassing 1400m2 including the warehouse. It is fully equipped to provide over-the-counter sales for thousands of products, enhanced delivery capabilities and timely equipment repairs with fully qualified technicians.

The new facility is stocked with more than 5000 products, including the complete range of Evo branded products such as chemicals, pumps and filtration, heaters, accessories and Australian-manufactured Evochlor chlorinators.

The address is 21 Service Street, Maroochydore, Queensland 4558. Phone: (07) 5451 7700

Aiper will join the Sydney Sixers family this summer, serving as a major partner of the club’s Big Bash League (BBL) side and the team’s official pool cleaning partner.

Pool cleaning brand Aiper will feature prominently on the back of the Sixers BBL playing shirts this season, in addition to providing memorable experiences to Sixers fans across the summer.

Sydney Sixers general manager, Rachael Haynes said the club was proud to partner with a brand dominating around the world.

“We’re extremely pleased to welcome Aiper on board for the upcoming BBL season,” she says.

“If there are two activities that go hand-in-hand in summer here in Australia, it’s cricket and spending time in the pool, so it’s very fitting for us to be able to bring both together here. Aiper are passionate about their brand purpose and want to genuinely improve the lifestyle

opens new factory in South Nowra

Australian-owned, family-operated pool cover business, Aussie UnderCover, has opened a new factory in South Nowra, New South Wales.

Sandra Lothian says that the business is based on the principle that a swimming pool should be a haven – not challenging work. To this aim, they developed sleek, sophisticated underground pool covers that are easy to use and maintain.

“Aussie UnderCover is built on the sound knowledge of owning, designing and building pools,” she says. “And this level of understanding goes a long way. Steve has been in the landscaping and pool industry space for more than 30 years and brings his industry know-how to the table.

“Steve created the system in 2008 while working with his own pool installation customers. Since then, there have been significant advances which bring us to the systems we have today. These pool covers are intelligently designed to be both subtle and stylish, with a choice of manual control systems – cost-effective covers that are quick and easy to wind in and out – and semiremote-control systems, which offer a little extra sophistication and ease.”

The new address is Unit 10, 20-24 Tom Thumb Avenue, South Nowra NSW 2541.

Phone: 1300 722 009; sales@aussieundercover.com.au

of their customers, giving them time back to enjoy their summer with family and friends.

“Like Aiper, we want to bring the very best of summer to our Sixers members and fans, and we’re excited to partner with a brand so strongly aligned with our club values.”

Sydney Sixers Erin Burns, Moises Henriques and Hayden Kerr

The new trade centre

Discussing Consolidation

At the recent SPLASH! Trade Show, Waterco founder and CEO Soon Sinn Goh and COO Bryan Goh discussed consolidation in the industry and how their acquisition of Davey Water was progressing.

“Davey is now with the Waterco business some 11 months so far, and we have integrated to some extent, but there’s still a fair bit of work to do in terms of integration,” says Soon Sinn Goh.

“We intend to keep Waterco and Davey as brands distinctly different from one another. Of course, there is some crossover here and there, but the public should know that Davey is separate brand, and Waterco is a separate brand.

“There are things that Davey is good in, and there are things that Waterco is good in.”

Soon Sinn says that, while for the customers they will be separate brands, there are also synergies involved in manufacturing and other processes.

One definite synergy is in the commercial sector, where Waterco is very strong in filtration, and Davey has a good reputation with their pumps. Soon Sinn says the collaboration on the commercial side is progressing well.

“We saw at the very beginning, that [the commercial sector] is where the synergy is. We are good in filters, as you said, and Davey is good in pumps.”

Waterco also has commercial pumps, in particular a plastic pump up to the region of 12 horsepower, while Davey pumps go as high as 50 horsepower.

“In some cases, customers are still comfortable with metal pumps over plastic pumps. But there is a market for plastic pumps in some circumstances – not cost, but the fact that it is totally non-corrosive, especially in a salt water environment.

“That’s how Waterco products have developed over the years. The commercial filters we’ve built are meant for seawater, for pre-filtration in desalination plants, but we do not supply pumps to them. But of course, they’re using very large size pumps.”

A fragmented market

When asked about the factors encouraging consolidation in the Australian pool market, given their recent acquisition of Davey, Bryan Goh says that the Australian market is mature, but quite fragmented.

“There are a mix of big players and smaller players,” he says.

“So for us to grow, it’s an opportunity to make the right acquisition, make those right fits so we can diversify into different segments of the market – but also strengthen in other geographic zones where we may not be as strong. And that’s not just in Australia, but also globally as well.”

Bryan Goh was also asked about Davey’s relaunch of their Master Dealer Program to cover the Pool sector.

“I think Davey was not as strong in Pool as they are in Water,” he says.

“It’s just about getting the right product range that’s relevant more for pool retail. And so we’ve helped them with new Waterco filters, handover gear and pool chemicals – so now they’ve got the range that’s required to be successful. We've also pulled in the APP [Automated Pool Products] team to equip them with the right amount of staff and knowledge as well.”

See this and other videos at www.splash.online on the SPLASH! TV tab. n

Swimart expands in New Zealand

Waterco’s Swimart retail brand has expanded its presence in New Zealand by opening a store in Orakei, a few kilometres to the east of Auckland. The new location comes just four months after Swimart merged with Paramount Pools – New Zealand’s leading retail pool and spa brand – in a move that brought together a combined 98 years’ experience to the local market.

Rick Graham, Swimart’s executive officer for Australia and New Zealand, says the new store is an important part of the company’s Australasian growth strategy to expand operations, increase convenience for customers and grow market share.

“Swimart leads the way by offering an extensive range of pool and spa products and services thanks to our multiple partnerships with industry-leading product suppliers,” he says.

“Our vendor network enables us to provide customers with a wide selection of top-quality products that cater to all aspects of pool and spa care.”

Bryan Goh (left) and Soon Sinn Goh (right) with SPLASH! editor Chris Maher

Sam Benner, Swimart NZ head of retail; Craig Vince, Swimart Orakei and Swimart Takapuna franchise owner; and Chris Morgan, Swimart Orakei and Swimart Takapuna store manager

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Future tradie’s report looks towards the next five years in construction

Anew foresight report is shining light on the ambitions and priorities of Australian tradies, in a snapshot of the behaviours and beliefs of the new generation, looking towards a five-year horizon.

The Future Tradie Report 2024 was created by Trout, Next and Superseed. Together the three firms deliver creativity, research and ventures for trades, construction and home renovation businesses as part of The Reece Group.

Data to inform the report comes from 16 small business leaders and industry experts, with 1071 survey respondents from trades professionals including plumbers, builders, carpenters, bricklayers, electricians, painters, plasterers and HVAC installers. The methodology involves 60 minute interviews with 13 emerging residential trades leaders, and 60 minute interviews with three trades business experts.

Key themes include professional values, recruitment, team culture, sustainability, business skills, generational clashes, new customer service standards, and diversity in the trades.

According to the Australian Bureau of Statistics, by 2033, 75 per cent of the trade workforce will be made up millennials and Gen Z, a cohort who have different expectations and motivators than their predecessors.

With government commitments to housing quotas and a growing population, the pressure on residential trades to build and maintain homes has never been greater. However, the collapse of construction companies has risen by 28 per cent year-on-year, according to CreditorWatch, and more apprentices are dropping out than are qualifying each quarter.

The evidence suggests businesses who support tradespeople by helping them navigate doing business, introducing sustainable and affordable product solutions, and supporting healthy team cultures will succeed.

Emily Pockley, general manager of Trout, says they work with clients in trades and construction every day, using creative thinking to grow their businesses.

“We chose to develop the Future Tradie Report at a time when the industry is at a unique crossroads, as a tool to inform future strategies and help tradies succeed. Our data shows that 49 per cent of surveyed tradies under 35 years old want to start their own business in the next five years.

“That’s a huge opportunity for brands and organisations servicing this space,” she says.

Clients can get a head-start on future-proofing their approach by considering this audience as part of their brand and marketing mix.”

ABOVE:

The report is available online for download

“Our data shows that 49 per cent of surveyed tradies under 35 years old want to start their own business in the next five years.”

Jeremy Crow, group innovation director at Reece, says that Trout’s insights into the trades have real strategic and creative nous for building brands.

“The Future Tradie Report gives clients like Reece access to fresh thinking, so we can stay on top of our game.”

Themes and mindsets

The research is presented as both an interactive web portal, letting visitors explore video, audio, imagery and data to bring brands and organisations closer to tradespeople’s priorities and sentiment. In the report, five emerging themes and four future mindsets are identified. The themes are:

Limitless learning

Business coaches, specialist partners, social networks and AI help tradies learn business skills and niche techniques that aren’t taught in TAFEs or on-site: 38 per cent of surveyed tradies under 25 years old got into their trade to build a business.

Values reboot

Renewed commitment to integrity, professionalism, resilience and self-development to mend the trust eroded by unprofessional approaches: 24 per cent of surveyed tradies expect future tradies to prioritise skills, knowledge and continuous learning, 18 per cent expect work ethic, professionalism and integrity.

Sustainable building

Prioritisation of sustainable and long-lasting solutions, so long as they are affordable: 64 per cent of surveyed tradies under 35 year olds are either using sustainable working practices, or trying to.

Tradie hospitality

Securing more word-of-mouth maintenance jobs and high value boutique building contracts through elevated levels of client service: 41 per cent of surveyed tradies see service excellence as their company’s competitive advantage.

Magnetic culture

Labour shortages and changing expectations of work mean finding and keeping talent is a top priority. Welcoming, vulnerable company culture is a drawcard above money: 25 per cent of surveyed tradies under 45 years old believe having a strong team culture makes their company competitive (compared with only 7 per cent over 45 years old).

Mindsets include the business optimiser, the culture leader, the service steward and the niche specialist, indicating a shift away from legacy attitudes of tall poppy syndrome, manual business processes, and a “grin and bear it” approach to pressures at work.

Business optimiser

Keeps close to business goals and metrics, prioritises systems and processes, and borrows from other sectors to drive efficiency.

Service steward

Prioritises customer service, over-indexes on transparency, communications and professionalism. For example, polite interactions and branded uniforms.

Niche specialist

Focuses on a niche such as sustainability, and leads the way using new techniques and systems in their field.

Culture leader

Invests in driving positive culture, connects into the wider industry and helps others improve employee experiences.

Key findings

Business ambition

More people are entering the trades as a pathway to owning their own business:

38 per cent of surveyed tradies under 25 years old got into their trade because they wanted to build a business (29 per cent under 45 years old, compared to 11 per cent over 45 years old).

Sustainable ways of working

Tradies know that consumers care about cost-saving energy solutions and want more training in this area: 64 per cent of surveyed tradies under 35 years old are

ABOVE: The Future Tradie Report

TOP RIGHT: 75 per cent of the trade workforce will be made up millennials and Gen Z by 2033

RIGHT: Helping tradespeople navigate the business landscape, introducing sustainable and affordable product solutions and supporting healthy team cultures are winning business strategies

either using sustainable working practices, or trying to, while 40 per cent of surveyed tradies are curious about providing solutions to homeowners that save money by using less energy.

Values shift

Tradies anticipate a focus on integrity and continued learning to drive future success: 24 per cent of surveyed tradies expect the future tradie to prioritise skills, knowledge and continuous learning, 18 per cent expect work ethic, professionalism and integrity.

Affordable housing challenges

Home-building faces pressures, unless working in boutique homes where clients have project budgets of $1.5million: building in new ways to meet affordable housing demands was the lowest ranked of 11 capabilities (only 29 per cent of surveyed tradies are confident).

Renovation and maintenance focus

Tradies doing renovation and maintenance work in affluent suburbs are more confident in their future, compared to those in less affluent suburbs: 53 per cent affluent vs 41 per cent less affluent are confident about doing maintenance work for their whole career.

Service excellence

Tradies take pride in service excellence that maintains reputation and wins word-of-mouth customers: 41 per cent of surveyed tradies see service excellence as their company’s competitive advantage.

The report provides the foundations for innovation, for brands, businesses and organisations whose models rely on servicing and supporting tradespeople.

Trout says that engaging new generations more effectively will not only future-proof these organisations, but also future-proof essential trades who build and maintain homes. This will help to relieve stresses placed on tradies as they work to tackle Australia’s current housing shortages.

The full Future Tradie Report is available to download via www.futuretradie.report n

“The Future Tradie Report gives clients like Reece access to fresh thinking, so we can stay on top of our game.”

The need for business knowledge

The report found that the number one reason tradies get into the industry is to work for themselves, as a sole trader, with running a successful business ranking number three.

In second place is enjoying building things, showing that there’s a big faction who love the hands-on work but don’t lean into business admin.

Learning your trade is different to learning how to run a business (even if you’re the only employee) and there is no clear pathway to business stability and profitability – especially when costs keep rising and reliable team members are hard to find.

Business coaches, online courses, other trades business owners, and friends and family who run different types of small businesses are helping to fill the knowledge gap.

But the reality is many tradies spend years “learning by doing” rather than learning from others, making it a stressful and fraught process.

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ABOVE: The National Pool of the Year from TLC Pools. Photography by Mitch Lyons, www.lyonsphotography.com.au

LEFT: The pool and house construction had to conform to a strict building envelope

RIGHT: The interior and exterior living spaces blend as one

FAR RIGHT: The eye-shaped spa is heated with gas, while the pool is heated with solar

Circle magic: blending home, pool and landscape

Scott Wynd loves circles.

“I’m a bit crazy on a circle. I do like them. But my tilers and trades hate them because they become a very complex build,” he says.

With this job in particular, the organic shapes of his design helped integrate the pool, home and natural landscape.

Wynd founded TLC Pools and runs the company with co-director and brother-in-law Sean Ramak, taking a more organisational role while Remak manages the construction. TLC Pools built this impressive pool and spa which recently won the 2024 SPASA National Pool of the Year.

Wynd is also a landscaper with five Chelsea Flower Show gold medals to his name, partnering with Darin Bradbury in a second business, Mint Pool and Landscape Design, through which he designed this award-winning project.

TLC Pools has been in business since 1993, designing and building quality concrete pools in Melbourne, and in 2016 Ramak joined the business to head up construction and manage project delivery. The 15-strong team includes several members from both sides of the family.

Warrandyte

The National Pool of the Year is built the north eastern Melbourne suburb of Warrandyte, where TLC is based. It is Wynd’s own pool, built at the same time as his new home which is also the location for his office.

“It was definitely to be a showcase pool,” he says. “It’s a two-storey house with a lot of glass, so we wanted it to be the feature from as many areas of the house as possible. There are really good connections and view lines to the water from seating and standing positions in most parts of the house.

“My office is at the end of the pool. So I look over the length of the pool and some of the spa, and it inspires me as I work.

“I think you should be immersed in what you do.”

Warrandyte is tree-lined suburb about 40 minutes from the CBD.

“We’re not rural at all, we’re near Templestowe and Doncaster, but it is a very tree-lined version of those two suburbs. Two primary schools, one footy club, one cricket club. It is an actual

community. When you have those towns that have one sporting club, everyone knows each other, the club becomes a hub, and we sponsor the local footy and cricket clubs. It’s a good country atmosphere in suburbia.”

Blending with nature

The natural surroundings are immediately apparent, and Wynd wanted to take advantage of that to bring the design and the natural landscape together.

“To see over one or two sides of a negative edge pool to the tree line beyond was really important, we wanted to capture that view,” he says.

The fluid lines of the circular pool and eye-shaped spa also help ease the built environment into the natural one.

“I find circles are a real easy form to blend from house to nature,” he says.

“They’re pretty prolific in this project to be a softening point to the house. The view line of the

house – even at the front door on the upper storey, you can sort of see down from a window so you see a snippet of the pool the front. It all originates from a circle, really.”

Wynd says that it is a complex project in terms of tiling detail and construction techniques.

“We’ve got a full wall curving right around, and then curving on the top. All of these individual tiles are laid in rows and have water flowing over them.

“With the more circular or organic, you can get the concrete form good, but it’s never perfect, so it comes down to those finishing trades.”

United house, pool and garden

“From a set-out point of view it was quite complex, but from a construction point of view it was probably not that hard for the shell itself. It was the refining of that with the tiling.

“We’ve got two main tilers, and they’re incredible, Ben Meade, who tiled this, is just amazing. Everything has to be perfect with him. And really, when you work with something a little bit more organic or circular, you can get the concrete form good, but it’s never perfect, so it comes down to those finishing trades.”

The tiles are Pool Tile Company Sea Spray 23mm tiles, with epoxy grout on all negative edge walls and spas, so there will be no thermal shock and no staining of those elements. Wynd says that should keep them looking just as good 10 years down the track as they do at the start.

The high spillover wall negates the need for a pool fence on the garden side.

“The wall is only 900mm high, but then it goes into a 300mm balance tank – or moat around the pool – so there was very careful consideration of how we comply with pool fencing regulations,” he says.

“And we got the pool squatted down as low as we could to maximise the view lines from indoor and outdoor. I think that’s a key to good pool design: how do you camouflage a fence on the project? I think we’ve got probably seven linear metres of glass pool fence and that’s it. The rest is using the negative edges or feature walls.”

Keeping in the envelope

The pool was built in conjunction with the house. The combined project took 15 months to complete, with the pool taking more than six months of that time.

“I was the builder of the house as well. So I was burning the candle at both ends, running a business, building a house, building my own pool,” he says.

The high spillover wall negates the need for a pool fence on the garden side

The firepit/entertaining area is built on top of a 22,000 litre water tank

This lot was one of nine in a new subdivision in the middle of Warrandyte, with building envelopes allocated to each one.

“It was just a standard planning permit, but the hard thing was that we had to stay inside that building envelope, and it wasn’t that large, so fitting what we wanted in the house – and having a standout pool with an outdoor area – was a bit of a challenge.”

The large garden space at the rear of the block was the result of those building exclusion zones. Additionally, there is a storm water easement through the garden.

On top of all that, Warrandyte is an old gold mining area, and there was a very large rock belt through the site.

“So the site cut for the house was three and a half metres deep.”

Wynd says he tinkered away on a small excavator to save money, as it was his own build, but it was an enormous undertaking.

“I brought a sword to a gunfight I think, but we saved ourselves a decent fee. It’s definitely on stable rock material.”

Beneath the garden space is a 22,000 litre water tank, which had the double benefit of creating a flat space on the surface, which Wynd used to build a firepit and entertaining area.

His teenage children use it to stay warm and congregate around the fire after the swim, increasing the use of the whole outdoor space.

The pool and spa are sanitised with Mineral Swim with UV. In the spa there are eight spa jets, although he didn’t include a blower due to concerns over noise.

There is gas heating in the spa, while the pool is heated with traditional solar pool heating.

“We’re on a 52 amp circuit for the whole house,” he says. “We’ve got induction hot plates in the house, and the maths to work out what we could do and have a substantial pool with limited power was definitely challenging. But we ticked every box somehow. We had great electricians. But the luxuries of heat pumps were off the radar.”

Another reason he went with solar is that he didn’t want to have to cover

“We don’t want to take over the world. We just want to do what we do and do it well.”

the pool as the regulations require with heat pumps.

“I’d much prefer a pool to be a thing of beauty all year round, even in cold seasons when it’s not being used. I find a pool cover like having a Picasso and putting a sheet over it every night, because you don’t want any dust to get on it.

“The Melbourne pool market is very interesting. I think we spend the most per capita on pools, but we’ve got a limited season – and we spend more because we want to make sure the pool looks beautiful year round.”

Relishing the challenges

TLC Pools builds between 15 and 25 pools per year, averaging about 20 per year.

“We prefer a challenge,” says Wynd. “That’s why we build concrete pools. If you asked me to put in a fibreglass pool every day of the week, it wouldn’t entertain me. It’s about building something unique for each property and setting some challenges and getting over them.

“We like to push the boundaries a bit, but we balance that out with a few simple ones as well.”

He says they are very happy with where they are at the moment, but if they could build even bigger and better pools, they’d probably be a bit happier.

“We like being a local pool company. We service most of Melbourne, but we do a lot in our local community. We love local work. We like quality work. As long as we’re getting quality and good projects, we’re pretty happy.”

He adds that winning the National Pool of the Year Award definitely helps with getting sales over the line – and helps the clients have more trust in the company.

“But we don’t want to take over the world. We just want to do what we do and do it well.” n

www.tlcpools.com.au

www.mintdesign.net.au

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Swimming pool construction: concrete, fibreglass or vinyl?

By Veda Dante

What are the construction and installation advantages, and challenges, for concrete, fibreglass and vinyl-lined construction?

Choosing the right type of pool is one of the most important decisions for homeowners – and therefore for pool builders and installers.

The materials used – concrete, fibreglass and vinyl liner – not only determine the pool’s aesthetics and functionality, but also impact construction processes and timelines, installation costs, profit margins and ongoing maintenance. Each type comes with unique advantages and challenges, making it essential for installers to understand their features and specialise accordingly.

For installers looking to expand their expertise it’s helpful to understand the strengths and limitations of these popular options.

The versatility of concrete

Concrete is often regarded as the most versatile and durable option. Its customisable nature allows unique designs tailored to the homeowner’s preferences, whether it’s a freeform shape, a luxurious infinity edge or intricate water features.

For builders, specialising in concrete pools offers the opportunity to showcase

craftsmanship and creativity, as these pools require a hands-on approach from excavation to handover.

However, concrete pools also demand a higher level of expertise, longer construction timelines and careful consideration of ongoing maintenance. But they are an investment for clients seeking a long-term, premium solution.

Concrete pools in Australia have a rich history that aligns with global advancements in swimming pool construction and the nation’s love for swimming. The post-World War II period marked a significant increase in pool popularity,

with Australians embracing backyard pools as a symbol of affluence and leisure.

Concrete pools, favoured for their durability and customisation options, became a popular choice for both residential and commercial projects.

One of the pioneers in the Australian industry, Crystal Pools, established in 1957, introduced advanced concrete pool construction techniques.

“Our early projects, including municipal pools and landmark aquatic centres, set high standards and demonstrated the longevity of concrete pools,” says Crystal Pools residential operations manager Andy Day.

By the 1960s and 1970s, concrete pools had gained traction among homeowners, thanks to the post-Olympic Games boost in 1956, which celebrated swimming as a national pastime and helped promote the concrete pool building industry.

“Technological advancements in the 20th century, such as reinforced concrete and improved filtration systems, made pools easier to build and maintain. This trend contributed to a steady rise in the number of private and public pools across Australia,” explains Day.

“Today, Australia leads globally in per capita pool ownership, with concrete pools remaining a cornerstone of high-end, custom designs for both private and commercial use.”

“I definitely don’t think one is better than the other: it’s just different applications for different families or different needs.”

Modernised design process

TLC Pools, celebrated for its concrete creations since 1993, this year won several prestigious SPASA awards, including the National Pool of the Year (see page 24) and Best Concrete Pool and Spa Combination. For founder Scott Wynd, a qualified landscaper who won five Chelsea Flower Show Gold medals, concrete is king.

Concrete construction enables the curved concrete spillover walls and see-through wall in this stunning Enki Pool.

Photography: Patrick Redmond

“Concrete pools are so pliable and therefore very fitting for the bespoke luxury market,” he says.

“We often build feature walls, water spouts and the like on top of pools. We also get to maximise clients’ yard space with boundary masonry walls built on top of the concrete pool shell. And we often float pools off the side of hills to maximise a client’s land and level space.”

Concrete pools offer remarkable design flexibility that allows them to seamlessly blend into their surroundings, enhancing the overall aesthetic while connecting to the environment. These design elements create a visual continuity

Boost Your Pool Store Success with a

between the pool and its natural surroundings, often giving the illusion that the water extends endlessly into the horizon. This can be particularly striking when positioned to overlook a scenic view, such as a mountain range, ocean or expansive garden.

Exposed sides of the pool, particularly when constructed with materials like stone, tile or glass, enhance the visual experience by adding texture and depth, further integrating the pool into its surroundings.

“Such things as negative edges and exposed sides of the pool mean we often get to connect to views beyond without the intrusion of pool fences,” says Wynd.

TCL Pools uses 3D renders throughout the design process, essentially building the project digitally from the start. This approach benefits clients by providing a clear visual representation of the project before construction begins. It also helps designer/builders like Wynd by streamlining the decision-making process, improving communication and reducing errors – ultimately ensuring that the final outcome aligns with the client’s expectations.

“Clients get to see what they are getting and be excited about it, which in turn can often make the sale of these projects easier,” he says.

“They also help with the design process as you work through a lot of connection details and material selections that can often be overlooked in 2D design. 3D renders are such an important part of the design process to get a great outcome.”

“Concrete pools are so pliable and therefore very fitting for the bespoke luxury market.”

Expanding your offering

SPLASH! spoke with Matt Ranieri of 2023 National Business of the Year, Aquify Pools, earlier in the year. He said offering both concrete and fibreglass options has worked well for them: in circumstances where a client can’t build a fibreglass pool, their sister company, Winrani Pools offers a concrete solution.

“What we discovered was that sometimes it’s just not possible to do a fibreglass pool,” he says.

“Previously, if clients requested a concrete swimming pool, we’d have to turn them away. But as we developed and got larger, we started doing inhouse landscaping again and transitioned to also doing concrete pools. Now with Winrani Pools we have a wider offering to the market.”

TOP: A Narellan project including a wading pool

ABOVE: This spectacular raised concrete pool by Crystal Pools ensures all of the amazing view is captured

RIGHT: The deck surrounding this Ultimate Pools project ties the pool in with the timber home

MIDDLE: A Narellan pool being delivered by crane. Quick installation is a key benefit of fibreglass pools

BOTTOM: An aboveground Paramount Pool in New Zealand with an ABGAL liner

Ranieri says the situations where they may not be able to do a fibreglass pool, while uncommon, include not being able to get the shell on site, or if they person is intent on a customised pool – or even already have an approved DA for one.

“Sometimes we just can’t physically get the shell into the site for a number of reasons. One could be there’s nowhere to set up the crane, because the road is too narrow and winding, or there are too many trees with large canopies,” he explains.

For example, some places on the Bilgola Plateau in Sydney’s Northern Beaches have very narrow roads with huge gum trees – but that is a rarity.

Or the site might be quite narrow which only accommodates an irregular shape, due to the house or a large tree.

The other limitation with fibreglass is the size you can transport.

“So, if someone has their heart set on a 20-metre long lap pool, there’s nothing really that can be offered in fibreglass; they tend to top out at 12 metres long,” he says. “If anyone’s ever not sure, I always encourage them to get a quote on both and just see what suits them better.

“I definitely don’t think one is better than the other: it’s just different applications for different families or different needs.”

The

growth of fibreglass pools

Barrier Reef Pools Perth – WA’s only pool builder to proudly hold the prestigious 5 Ticks StandardsMark – was awarded Gold for Best Fibreglass Pool Builder at the 2024 SPASA National Awards.

General manager Gina Nicholson says the 5 Ticks mark reflects the company’s strong commitment to quality, ensuring a premium product for customers.

“The manufacturing process is monitored and documented at every step, from the beginning phase of preparing the mould, throughout production, final detailing, inspection, storage and transporting to the site,” she explains.

“The operating conditions of the manufacturing facilities, such as temperature and humidity, are also closely monitored and adjusted accordingly.”

After the fibreglass pool is released from the mould, it undergoes rigorous and comprehensive testing.

“The gelcoat finish and colour are visually inspected, while surface hardness and wall thickness are measured for quality assurance,” she says.

“This is done by ultrasonic mechanic testing and recording. Every pool is then weighed on an electronic digital scale to ensure the specified amount of material has been used during production stages.”

Controlled production is a major advantage for fibreglass builders like Barrier Reef Pools Perth, who are committed to ensuring that every pool consistently meets certification standards.

“This assurance can be particularly appealing to customers who value highquality, certified products, knowing they’re investing in a pool that’s designed and built to withstand the test of time,” she says.

Fibreglass pools, being pre-formed, also allow for fast, weather-resistant installation – an attractive selling point when weather is intrinsically unpredictable.

“Fibreglass pool installation often takes only a few days to a couple of weeks,” she says.

“Flexibility and efficiency are huge advantages in today’s busy lifestyles,

allowing us to meet high consumer expectations without compromising on quality. Additionally, quick installs mean fewer construction-related disruptions, which is especially important to families who want to maintain their home environment,” Nicholson explains.

“By offering fibreglass, we can deliver a premium experience that meets the modern demand for speed, reliability, and a well-managed installation process. Consumer needs are ever evolving, so being able to offer a product that can be delivered and completed rain, hail or shine ensures we are in and out as quickly as possible.”

Modern fibreglass pool manufacturers offer extensive customisation, with options for different shapes, sizes, lighting and add-ons like spas or wading areas.

“These choices allow today’s homeowners to achieve a unique look comparable to custom concrete pools but without the lengthy, costly construction process,” she says. “For

customers seeking the flexibility of design without sacrificing efficiency, fibreglass can provide a highly customised look that’s ready in a fraction of the time.”

In line with growing consumer awareness, many fibreglass manufacturers are adopting sustainable practices, reducing waste, and sourcing eco-friendly materials. A particularly innovative development is the introduction of a raw material incorporating six per cent recycled PET plastics in fibreglass pool production.

“This eco-friendly addition resonates with environmentally conscious customers who appreciate products that support recycling initiatives and reduce the environmental impact,” she says.

Thanks to these advancements, fibreglass pools can now meet a wide range of consumer demands, offering unique aesthetics, luxurious finishes, and sustainable options.

“This positions fibreglass as a practical, forward-thinking choice for today’s homeowners who want both style

and environmental responsibility in their pool investment,” she says.

Increased competition among installers

With more than 52 years of experience manufacturing fibreglass pools, Narellan Pools has established itself as a leader in the industry. The NSW-based company also has a network of local pool builders across Australia and New Zealand running their own businesses under its successful model.

“Because of the speed of installation of fibreglass pools, builders need to think differently about their business,” says Narellan Pools managing director Peter Baily.

“Measuring margin per day or per week shows the true business potential of installing fibreglass pools compared to concrete. Fibreglass pool installation enables jobs to be turned over far more quickly from enquiry through to completion which can improve the profitability and cash flow of the builder.”

A 360-degree spillover wall, a unique oval shape, sparkling mosaic tiles and a view worth several million dollars.

Image: Crystal Pools

“Fibreglass pool installation often takes only a few days to a couple of weeks.”

As fibreglass pools are premanufactured in specific shapes and sizes, customisation options used to be limited. However, as Baily says, this has been an area of huge change over recent years.

“There are now fibreglass spas, splash decks, self-cleaning pools, aboveground pools and a range of other options that can be used to customise a solution to suit the client’s swimming needs,” he says.

As fibreglass pools continue to grow in popularity – partly due to construction

scalability and quality construction – installers are seeing increased competition. Builders, Baily says, must be prepared for a competitive landscape.

“Distinguishing their services through a great brand, customer experience and unique offerings can help mitigate the effects of competition,” he says.

“At Narellan Pools, we pride ourselves on a reputation built over decades of delivering world class client experiences to bring our client’s dreams to life. In a crowded market, clients recognise and trust our brand for its commitment to excellence, giving our builders a distinct advantage. Our goal is not just to install pools, but to create exceptional backyard experiences.”

Ultimate Pools general manager Rainbow Morris agrees that potential

market saturation can pose a challenge for some builders.

“With the growing popularity of fibreglass pools, competition among installers is on the rise. This increased competition can result in price pressure as more builders enter the market,” she says.

“However, by offering Maxi Rib technology – which allows fibreglass pools to be installed on complex sites or in elevated settings – and self-cleaning designs as differentiators, we can appeal to clients needing unique installations, potentially setting us apart from traditional fibreglass offerings.”

The versatility of vinyl liners

While industry discussions often centre on the advantages and drawbacks of installing concrete over fibreglass, ABGAL Liners and Covers general manager Bruce Everett says vinyl liner pools still hold an important place in the market.

But first, he says, we need to clarify exactly what vinyl liner pool we’re talking about.

“If you’re talking about a modular aboveground pools with the plastic or steel top coping rail (like Sterns, Driclad, Classic Pools and so on), or the ones you buy at the hardware store and DIY, they’re a great, budget option that’s perfect for someone who doesn’t want to commit to an inground pool,” he says.

These are generally installed aboveground so require no excavation as they sit on a sand base. They are relatively simple to dismantle and remove and are often sold on the secondhand market for an even cheaper entry level pool.

“Some models can also be installed below ground, making them an even more attractive option for the budget conscious,” says Everett. “It’s important to note that if these pools are dismantled and moved, a new liner is needed when it is reassembled as cut-outs will never be able to be realigned and old, used liners are unlikely to retain sufficient flexibility to be vacuumed into position for a smooth finish.”

The other type of vinyl lined pool are the inground options.

“Pool liners are an excellent surface finish for all types of pool shells such as concrete, brick and even fibreglass,” he explains.

“Block/brick pools are very popular in WA, and vinyl is often used as an alternative to tiles or render, as it gives an excellent waterproofing, and its high flexibility allows for a lot of ground movement.”

BELOW: A stylish fibreglass pool from Barrier Reef Perth

BOTTOM: An Add A Splash pool featuring an ABGAL vinyl liner

On Australia’s east and south coasts, Everett says vinyl is more commonly used during renovations – again because of its high flexibility, but also because it gives so much scope for internal pool changes too.

“You can actually retro fit steps, benches etcetera when the liner goes in over the top; you’d never know they weren’t always there,” he says.

Vinyl is a great option when renovating older fibreglass pools too. There is no need to grind the shell back as the liner can just be fitted straight over the top, sealing any osmosis behind it.

“ABGAL manufactures a lot of liners for fibreglass shells, so another bonus is, if it’s a model we already have on file, the renovation can be completed in as little as a day and a half, minimising downtime and reducing the risk of the shell popping,” says Everett.

Although vinyl liners aren’t ideal for indoor heated pools, especially in commercial settings, many swim schools still use them indoors.

A common misconception is that vinyl liners don’t last. However, as Everett points out, most liners have a lifespan of 12 years to 15 years – and it’s not unusual for them to last even longer.

“We came across one of ours last year that was 42 years old and still going!” he says. “The owner only put a new liner in because it had a few patches in it, and they wanted a colour change.”

Everett highlights that profit margins are “excellent” when installing vinyl-lined pools due to their low setup costs. Unlike concrete or fibreglass options, vinyl liners require less initial investment in materials and labor, making them a highly costeffective choice for pool builders. This allows builders to maintain strong profit margins while offering customers a more affordable pool option, creating a win-win for both the business and the client.

Additionally, the flexibility and quick installation process associated with vinyllined pools allow builders to complete more projects in a shorter time frame, further enhancing profitability.

“We are always looking for new installers as demand outstrips supply,” he says.

ABGAL, which has been making Aqualux liners for almost 50 years, was the first liner manufacturer in Australia to progress from manual design and cutting through to a unique 3D design computer program and manufacture (CAD/ CAM) system.

“Our advanced bar-coding system gives customers the unique ability of tracking their job status and product availability,” Everett says.

“And for builders, ABGAL’s PhotoMeasure system offers a huge benefit to pool builders as there is no need for complicated mark outs or expensive surveyor fees. A few check measurements and a series of targeted photographs are all we need to manufacture a 3D liner to suit the most complicated of pools.” n

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A Barrier Reef Pool from above, showing the variety of options available with modern fibreglass pools

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Measuring and reporting the true performance of heat pumps

“The COP changes depending on the operating conditions, such as the air temperature, humidity, and water temperature.”

The reporting of COP figures has been raising questions in the Australian industry, so we ask a number of local heat pump experts for their views.

The coefficient of performance (COP) of swimming pool heat pumps is a rating based on the amount of energy required by the heat pump to heat the pool water to a set temperature, relative to the amount of energy that the heat pump draws.

So for example, as a rudimentary description of how it works: If 1kW of electricity is input to a pool heat pump (within certain parameters), and 6kW of heat is produced, the COP value is 6.

However, there have been persistent questions in the industry and by consumers concerning the way that the COP value of heat pumps is measured and reported.

While these concerns have been present for some time, they have become louder following the reporting of significantly higher COP numbers in heat pump marketing.

These questions mainly revolve around whether COP figures as currently quoted represent a useful indication of the true performance of the swimming pool heat pump in real world scenarios.

To help alleviate some of these concerns and develop benchmark figures, SPASA and industry experts, through the EL-058 Committee, worked to establish the Standard: AS5352:2022, Swimming pool heat pump systems.

However, while some suppliers and manufacturers may be quoting a COP figure determined through the prescribed requirements in AS5352:2022, the question is whether for

marketing purposes, some suppliers may choose to highlight – or exclusively quote – the most favourable figure possible.

While this quoted figure may conform to the standard relative to restricted parameters, it may be unrealistically high in relation to the overall running of the heat pump, considering the rating may be unachievable through normal operating conditions.

SPLASH! asked a number of industry leaders about these issues, to see if they shared these concerns, and if they had ideas to make the reporting of COP figures more relevant and less confusing for consumers.

A more realistic comparison

Colin Mauger, director of Supreme Heating, says that it’s wonderful that we know we’ve got high energy efficiency with heat pumps, but that some of the COPs being quoted are unrealistic.

“We can promote COPs of 20 and even more. Some have tested up to 39 COP,” he says.

“But in the way we’re operating pools, that’s not indicative of how the pool is being used.”

Mauger mentions the European standard EN17645 (see box on page 50) which requires a seasonal coefficient of performance (SCOP), which he believes is more relevant.

“We do know heat pumps are becoming more energy efficient, and we need to utilise that inverter technology to suit the way we operate here in Australia. And then to represent that

through a more representative COP which is more fitting for the conditions here.

“Ultimately, you want to give people an option where they can select a mode (like an Eco Plus mode) where they’re purely relying on surplus energy from PV solar arrays on the roof to operate the heat pump. So the heat pump ultimately ends up working like the traditional solar pool heating rooftop system.

“The temperature of the pool fluctuates according to the weather. On a cold, rainy day the temperature might drop off a bit, and we work on the premise that most people probably won’t use the pool on that day

“But it gives people the option to choose how they operate it – and if they want to heat the pool every day, or they just want to heat it for a particular day. That’s the wonderful thing about heat pumps, we can do that. We can give people the option, and develop energy management systems that tie back into the home, like a Home Assist and energy management systems that exist now.”

He also says that a lot of the pool packages being sold in the industry have heat pumps that are undersized – and that we really should be sizing them for the nine-to-five filtration operating time.

“We’ve already absorbed that cost into the household, if you like. We don’t want to add to that by having to extend the function time of the filtration system so the pool can heat up. So size for nine to five. I don’t know how you regulate that, but that’s a good starting point,” he says.

“For us here at Supreme, we specialise 100 per cent on heating solutions, and our key objective is to educate and get people sizing correctly and ultimately protect the endorsement from the pool owner. So when they’ve experienced the pool one or two years down the track, we’ve met their expectations.

“And you obviously want good pool covers. We’ve got to make them practical and lightweight to get them on and off the pool. But they’re not like a pink bat at R2.5 – we’re running at R0.9. So there’s a big difference there, and those heat loss mechanisms are key.

“We want to maintain temperature – then the inverter technology works really efficiently. But as soon as we drop away, lose two degrees, then the inverter is coming on, it’s running at 100 per cent. Then you’re pulling a lot of power.”

Inconsistencies in claims

Eric Lander is the technical marketing manager for Rheem and Rheem Thermal. He believes claims around heating speed, energy savings and noise reduction are often overstated or even misleading.

He says claims of “faster heating” may be misleading if they fail to acknowledge the limitations of the product.

“Heat input to a pool is determined by the appliance’s maximum output, and a competitor heat pump with similar output would heat at the same rate,” says Lander.

He also says there is an inherent contradiction in many of these claims.

“The simultaneous claim of faster heating and energy savings (more efficient) is inconsistent. Running a heat pump at maximum speed for rapid heating reduces its efficiency, making these claims incompatible.”

He says industry practice should be to avoid claiming faster heating times unless they are supported by clear, consistent data while being mindful that increasing speed often reduces energy efficiency.

Lander also believes it may be misleading to make claims of how much energy you will save – for example, saying that energy savings are based on the COP, which is calculated under ideal conditions, such as during warm weather (27C air temperature). However, most pool heating occurs in colder months, where the COP is much lower.

He also says that making comparisons of heat savings (20X for example) may reference energy savings against gas heaters, creating a false impression of extreme efficiency.

“Efficiency claims should be based on realistic, seasonal operating conditions, and comparisons should be made against similar technologies. Energy savings should also be practically achievable, not just based on theoretical conditions.”

Similarly, he says the claim that the product operates 20X quieter (for example) can be misleading if the comparison does not clarify what noise level is being referenced. He adds that even when noise reduction is quantified, it often falls short of the claimed value.

“Manufacturers should clearly specify the baseline against which noise levels are being compared and avoid exaggerating noise reduction. Claims should be based on verifiable decibel differences, with transparency about the specific conditions under which noise measurements are taken.”

Lander says that efficiency claims often fail to mention that efficiency varies greatly depending on air and water temperatures and compressor speeds, and that clear distinctions should be made between theoretical performance under ideal conditions and actual performance under typical operating conditions.

“Sellers should be cautious with their efficiency and performance claims. The pool heating industry faces challenges with exaggerated marketing claims of faster heating, energy savings and quieter operation. Claims must be based on verifiable data that reflects real-world conditions. It is essential for companies to avoid making misleading comparisons, to provide transparent and accurate information, and to ensure that efficiency claims align with recognised standards and the product’s actual seasonal performance.”

Inflation of figures

Robert Sterland, aquatic systems product manager at Pentair Australia and New Zealand, believes it is too easy to inflate the COP figures.

“COP improves with higher ambient temperature and lower compressor speed, so if you quote a COP with a really low compressor speed or at a high ambient temperature, then it is misleading consumers,” he says.

He says that standard AS5352 (see box on page 49), has made progress with standardised reporting of data, but thinks it would be worth the Standards committee reviewing the new European standard for potential inclusion in some form into the Australian standard. (See box on page 50)

“I think the parts of the European standard for SCOP (EN17645) should be adopted into the Australian Standard AS5352,” he says.

ABOVE: Heat pumps are used by consumers in the real world, with varying weather conditions

“The Standard sets out the rating conditions for most heat pump parameters, however there is no specification for the compressor speed at which the COP is stated. There needs to be a minimum output value, to prevent running at really low compressor speeds which will produce a favourable COP but a useless heat output.”

He thinks this could be similar to the way variable speed pumps are rated, where you can’t quote a rating point below 120LPM.

He believes the current situation risks consumers being disappointed when they are spending more on power, because the heat pump will spend most of its time with the COP at the lower end.

A range of COPs

Tim Martin, Evo Group general manager, also has concerns.

BELOW: Laboratory conditions can be quite different to real world conditions

“The measurement and reporting of COP figures can be misleading when only the most favourable data points are presented,” he says.

“While these figures might conform to standards, they may not provide a realistic indication of realworld performance.”

He thinks a range of COPs should be provided, including at least two mandatory data sets, as outlined here:

• COP at 100 per cent of Maximum compressor output (mandatory)

• COP at 50 per cent of Eco/Silence compressor output (mandatory)

• COP at 20 per cent of Optimum compressor output (optional)

“Providing a range of COPs based on compressor frequency would give consumers a clearer picture of the heat pump’s performance across various real-world scenarios,” he says.

“The current situation allows manufacturers, importers, and resellers to potentially make misleading claims about efficiency. Without a standardised set of data for consumers to review, it is difficult to compare products effectively.”

He says that some claims of world record ratings represent laboratory test conditions that are unattainable in realworld applications – stating that EvoHeat’s own tests show COP figures as high as 52 – but that these figures are also under specific controlled conditions and do not reflect everyday usage.

Similarly to some other industry experts contributing to this article, Martin suggests considering the seasonal coefficient of performance (SCOP) system, as used in Europe.

“SCOP is used for measuring heating efficiency in products such as heat pumps. It is an evolution of the coefficient of performance which aims to give a truer reflection of day-today use of a system over a year. While COP gives efficiency at a set point, SCOP takes into account that our heating requirements change. SCOP replicates seasonal use, and gives a maximum efficiency rating for the appliance, with the full system working at an optimum level.”

He also suggests that the industry could adopt a simplified Energy Star Rating system similar to the E3 Energy Star Rating that is used for domestic air conditioners in Australia.

“This rating system could offer consumers a clear and straightforward comparison of efficiency across various products, taking into account variable environmental conditions.”

He also believes there is a lack of confidence that all swimming pool heat pumps adhere to the AS5352:2022 standard – and that the potential for misleading claims remains a significant concern.

Considering the variables

Waterco’s Adam Shelley is manager for heating and Zane Solar. He points out that, while the COP of a heat pump is a measure of its efficiency, it is important to note that it is a variable.

“The COP changes depending on the operating conditions, such as the air temperature, humidity and water temperature,” he says.

“Inverter heat pumps can achieve very high COPs, but they do so by operating at part load. This means that they’re not running at full capacity, which can reduce their ability to heat your pool quickly. This can be beneficial for air conditioning, but it is less beneficial for pool heating.”

Shelley says that most of the heating costs for a swimming pool are incurred during the coldest months of the year. During these months, the heat pump must operate at full capacity to maintain the pool temperature. Inverter heat pumps are not as efficient at full capacity as on/off heat pumps.

On the other hand, on/off heat pumps run at full capacity all the time.

Consumers need to be confident the heating will perform as well as the marketing suggests

“This means that they can heat your pool more quickly, but they’re not as efficient as inverter heat pumps.”

Shelley points out that water has a higher specific heat capacity than air.

“This means that it takes more energy to raise the temperature of a given mass of water by one degree Celsius than it does to raise the temperature of the same mass of air by one degree Celsius.

“Specifically, the specific heat capacity of water is 4.184 J/g-K, while the specific heat capacity of air is 1.005 J/g-K. This means that it takes about four times as much energy to heat water as it does to heat air.

“Another factor that contributes to the higher energy requirement for heating water is the density of water. Water is much denser than air, meaning that there is more mass of water per unit volume than there is air per unit volume. This means that in order to heat a given volume of water, you need to heat more mass of material.

“Finally, water also has a latent heat of vaporisation. This means that it takes energy to convert water from a liquid to a gas. This energy is released when the water condenses back into a liquid. When you are heating water, some of the energy is used to vaporise the water. This means that you need to input more energy into the system to achieve the desired temperature.”

The

importance

of the Standard

Shelley says it is important to state heat pump COPs using AS5352 – Swimming pool heat pump systems.

“AS5352 is a crucial Australian Standard that provides a standardised framework for evaluating the performance of swimming pool heat pump

ABOVE:

systems. By adhering to its guidelines when stating COPs, manufacturers, installers, and consumers can benefit significantly.” He states these as the reasons:

Standardised testing and reporting

Consistent methodology: AS5352 outlines specific testing procedures, ensuring that all heat pumps are evaluated under the same conditions. This consistency allows for fair comparisons between different models and brands.

Reliable performance data: by following the standard’s guidelines, manufacturers can provide accurate and reliable COP ratings, giving consumers confidence in their purchasing decisions.

AS5352 specifies the heat pump performance be rated by at least two different ambient operating temperatures. Air to water heat pumps fitted with inverter compressors should be tested at 100 per cent of capacity or the maximum selectable speed and part load capacity being 50 per cent or less of the maximum capacity or 75 per cent or less of maximum speed. (See box on page 50 titled Parameters of COP measurement.)

Energy efficiency and cost savings

Informed choices: Accurate COP ratings, calculated according to AS5352, help consumers

identify the most energy-efficient heat pumps. This can lead to significant energy savings and lower operating costs.

Reduced environmental impact: energyefficient heat pumps contribute to reduced greenhouse gas emissions and a smaller carbon footprint.

Consumer protection

Transparent information: AS5352 promotes transparency by requiring manufacturers to disclose key performance metrics, including COP ratings. This empowers consumers to make informed choices based on factual information.

Protection against misleading claims: by adhering to the standard, manufacturers are prevented from making exaggerated or misleading claims about their products’ performance.

Industry standardisation

Fair competition: AS5352 creates a level playing field for manufacturers by establishing a common set of performance standards. This encourages fair competition and innovation.

Improved product quality: The standard drives manufacturers to continuously improve their products’ efficiency and reliability to meet the stringent requirements.

“Efficiency claims should be based on realistic, seasonal operating conditions, and comparisons should be made against similar technologies.”

ProTwin

AS5352 also requires manufacturers and importers of swimming pool heat pumps to state performance data on the products nameplate as mentioned in the box on page 50 titled Parameters of COP measurement.

“Stating heat pump COPs using AS5352 – Swimming pool heat pump systems is essential for ensuring accurate, reliable, and transparent information for consumers,” he says.

“By adopting this standard, manufacturers and importers of swimming pool heat pumps for the industry can promote energy efficiency, reduce environmental impact and empower consumers to make informed decisions.

However, Shelley also says there is potential for consumers to be misled by some quoted COP figures, if they don’t accurately reflect the likely conditions under which the units will be used.

“The COP figures quoted by suppliers for swimming pool heat pumps could be misleading and may not accurately reflect the real-world performance

of the units. Suppliers may choose to highlight the most favourable COP figure for marketing purposes, which is often achieved under the ideal testing conditions. This can create a misleading impression of the heat pump’s overall performance for the consumer who relies on industry stakeholders to provide the most relevant information to make their purchase decision.”

Sizing matters

Lincoln Johnson, national sales manager of Arden Heat Pumps, has been in the pool and spa industry for more than 10 years in both sales and marketing roles.

He has been selling pool and spa heating products in both gas and heat pumps over that time, and has been heavily involved in specification, technical training and warranty issues for heating pools and spas across domestic and commercial applications in Australia.

Johnson has concerns over the sizing of pool heat pumps.

“In my time I have seen many issues concerning the sizing and performance

of heat pumps, especially at the enduser level with poor performance and installation. No two pools are the same and each pool/spa needs to be evaluated correctly and precisely to the customers’ needs and budget.”

He would also like to address the issue of performance in COP relative to humidity and temperature.

“It is very hard to verify an operating performance number for a heat pump based on 27C air and 27C water at 80 per cent humidity in Melbourne or Sydney, when those two major cities do not reach humidity levels that high during summer,” he says.

“I am not saying the heat pumps advertising these numbers cannot achieve these results (mostly in a laboratory or controlled setting) but overall they are extremely high for what we see in the pool/spa market.”

He believes a disclaimer or asterisk needs to placed next to the advertised COP claims as consumers may purchase based on performance figures (higher COP) over another supplier. n

The are many factors that will affect the performance of a pool heating system once it is installed

AS5352:2022, Swimming pool heat pump systems

AS5352:2022, Swimming pool heat pump systems was prepared by the Australian members of the Australian and New Zealand Committee EL058, Energy Efficiency for Swimming Pool Pumps, and was developed following concerns by the swimming pool and spa industry that claims regarding heat pumps in the market had lacked engineering rigour, and found a need for performance benchmarks for consumers, to help overcome unverifiable claims of performance.

The objective of this new swimming pool heat pump standard is to specify the procedures for determining the heating and cooling capacity, coefficient of performance, installation, and sizing of swimming pool heat pump systems.

The background to the standard is that a swimming pool and spa advisory group set up by SPASA identified a significant need for a swimming pool heat pump benchmark to be established whereby consumers could rely on claims being made in the marketplace.

Work then commenced on the draft Australian Standard in 2020 with public consultation being undertaken in mid-2022 before the standard was finalised for publishing.

The Standard can be purchased from Australian Standards at https://store. standards.org.au/

Industry marketing of heat pump COP figures

Under Australian Consumer Law (ACL), businesses are required to avoid engaging in conduct that could mislead or deceive consumers or other businesses. Even if there was no intention to mislead or no harm has been caused, it remains important to ensure that all claims made are accurate and truthful.

This applies to all forms of communication, including marketing, advertisements, and product statements.

For example, claims that could be considered misleading include those that provide false or inaccurate information, fail to disclose essential details, or create a misleading impression.

While companies are certainly allowed to promote tested COP figures, it is essential that these figures accurately reflect real-world conditions and typical usage. If the COP figures quoted are unrealistic or do not align with everyday scenarios, they could potentially be viewed as misleading.

Consumers have expressed frustration through SPASA over the complexity and marketing puffery in the heat pump sector. Conflicting and unclear claims often overwhelm them, with industry competitors debunking each other’s assertions. This confusion not only complicates decision-making but also drives consumers to either seek further clarification, delay their decisions, or remove heating from their projects altogether.

To help ensure compliance and avoid any inadvertent misleading claims, businesses should carefully assess the claims being made in their marketing materials, whether direct or indirect.

Conducting an internal assessment of the relevant information and referring to resources such as the Australian Competition and Consumer Commission’s Advertising and Selling Guide can assist in framing supported claims. Source: SPASA

What is SCOP?

Parameters of COP measurement

Copyright restrictions prohibit SPLASH! from reproducing too much of AS5352:2022, Swimming pool heat pump systems, which outlines the procedures and requirements for measuring the efficiency of heat pumps and determining the COP rating.

AS5352:2022, Swimming pool heat pump systems states that the heat pump performance must be rated by at least two different ambient operation conditions.

One must be with a dry bulb air temperature of 15C, a wet bulb air temperature of 12C, a water inlet temperature of 26C and a water outlet temperature of 28C.

The second option must be chosen from a chart which includes dry bulb temperatures varying from 7C to 35C, wet bulb temperatures from 6C to 30C, and intake water temperatures from 26C to 29C; while all of the four options must achieve a water temperature rise of more than 2K.

Air to water heat pumps fitted with inverter variable speed compressors should be tested at 100 per cent of capacity (or maximum selectable speed), and part load capacity (50 per cent or less of maximum capacity or 75 per cent or less of maximum speed).

The tests are carried out according to strict prescriptions on the setting out of the test laboratory, and the data is collected on the variables measured at a minimum rate of 10 readings per minute for 30 minutes.

The variables include the air dry bulb temperature, the air humidity or wet bulb temperature, voltage, electric power, water flow rate, water inlet temperature, water pressure drop, water temperature rise or water outlet temperature.

A series of formulae is then used to calculate capacity, COP for heating, and the energy efficiency ratio (EER) for cooling, if applicable.

The data to be referenced on the nameplate includes two ways of measuring COP and one of measuring EER. They are:

• Ambient 27C dry bulb temperature, Water 26C in and 28C out, Relative Humidity 80 per cent, showing measurements for Heating Capacity (kW), Power Input (kW) and COP.

• Ambient 15C dry bulb temperature, Water 26C in and 28C out, Relative Humidity 70 per cent, showing measurements for Heating Capacity (kW), Power Input (kW) and COP.

• Ambient 35C dry bulb temperature, Water 29C in and 27C out, Relative Humidity 70 per cent, showing measurements for Cooling Capacity (kW), Power Input (kW) and EER.

Minimum water flow (L/min) should be included, and additional product data can also be included.

Nb. Please bear in mind these notes above are a tiny sample taken from the 36 page document. They are for illustration and context purposes and are not to be relied on as advice or prescription.

A new European standard EN17645 for residential public swimming pool efficiency is being gradually introduced into the European market. It includes a calculation of seasonal coefficient of performance (SCOP), a modification of the standard COP to compare heat pump efficiency. According to German testing agency TUV’s explanatory video, if the laboratory parameters are artificially set to achieve a high COP, such as having a high ambient temperature, the resultant tests can see the COP skyrocket, without providing a rating indicative of real world scenarios. However, SCOP is determined by measuring the COP at ambient temperatures of 7C, 15C and 26C; called COPtf, COPtm and COPtc respectively. The results are then aggregated to include the result achieved under the low, medium and high ambient temperature conditions. The COPtc (high ambient temperature of 26C) accounts for 45 per cent of the calculation; the COPtm (medium ambient temperature of 15C) accounts for 35 per cent of the calculation; and the COPtf (low ambient temperature of 7C accounts for 20 per cent of the calculation.

The pumps then receive a SCOP rating of between A to F, with A having a SCOP of 7 or greater; and F having a SCOP of 1 or lower.

According to EN17645, a heat pump with a SCOP of 8 will have 37.5 per cent lower electricity costs than one with a SCOP of 5.

Outsourcing pool handovers

By Veda Dante

Nick Briscoe from Crystaclear Group, whose father owned and operated one of Australia’s first pool maintenance businesses in the late 1970s, has spent a lifetime studying water.

He says that regardless of what type of pool you build, providing a comprehensive handover is an important part of the process.

“For new pool owners, the early days of pool maintenance can feel overwhelming. The excitement of owning a pool – envisioning sunny afternoons, family gatherings, and relaxation –often overshadows the reality of regular upkeep,” he explains.

As a result, essential maintenance tasks like balancing water chemistry, cleaning filters and checking equipment can catch new owners off guard. Without the right guidance, these tasks might seem complex and time-consuming, leading to frustrations down the line. Educating new owners on basic maintenance early on helps them enjoy their pool with confidence, keeping it safe, clean and swim-ready year-round.

Briscoe says pool builders generally don’t have the expertise or capacity to explain everything to the customer.

“And they do not always provide very good after handover care. Things like pumps losing prime, filters blocking up, leaves backing up in the skimmer, water levels too low to run the pump and general advice on how to look after the pool are common calls builder will get after construction has finished,” he says.

“If these questions are not answered quickly and professionally, what may have been a good building experience can soon turn the customer sour.”

Considering an external contractor to manage the handover and after-sales care – including warranty if it arises – is just an extension on what most pool builders do.

“For example, they will have a preferred excavation crew, a specialised steel fixer, a designated tiler etc., so the concept of having a professional company specifically to cater to pool builders for handover and after sales service should be a no brainer,” says Briscoe.

It’s important for pool builders to ensure that pools – whether fibreglass or concrete – get off to the best possible start to minimise surface degradation issues over time.

“Builders also need confidence that the contractor providing after-sales service will always represent them professionally and never speak negatively about their work to the customer,” he says.

“Since after-sales care feels like an extension of the builder’s own business, trust is essential for maintaining a strong reputation and ensuring

Briscoe’s

company

handles the handovers for Oasis Pools

“If these questions are not answered quickly and professionally, what may have been a good building experience can soon turn the customer sour.”

customers receive quality service that reflects well on the builder.”

It’s common for small issues to be overlooked during pool construction, such as missing eyeball fittings, pipe blockages, absent skimmer baskets or vacuum plates, improperly installed pressure gauges, or minor leaks.

“Our handover team addresses all these details onsite, ensuring everything is in place,” says Briscoe. “This thorough approach not only prevents customers from needing to contact the pool builder for follow-ups but also strengthens customer relationships by providing a seamless, carefree experience.

“Builders are faced with resourcing problems during the summer when the majority of handovers occur. In the case of Oasis Pool Constructions in Queensland, they will have completed around 150-plus handovers between September and December 2024 alone. It is not possible for them to complete this amount of work with the resources they have so using an external contractor for this purposes allows them to concentrate their efforts on finishing pools by Christmas.”

All of the information about the pool and the customer contact is recorded on the portal,” says Briscoe, providing a transparent way the builder can look at anything that has occurred from the handover onwards.

“This can be useful for dealing with any potential claims on the builder as there is a history of what has occurred with the client from handover and beyond.”

Kylie Freeman from Oasis Pool Constructions says this helps empower customers to keep their pools in pristine condition.

“It certainly makes our handover process seamless and ensures our clients are left with the knowledge and skills to maintain their new swimming pool to a high standard into the future,” she says. n

Contact: www.crystaclear.com.au

From fibreglass boats to composite swimming pools

Geelong-based fibreglass boat manufacturer Edencraft is moving into composite swimming pools, using epoxy resins from ATL’s range.

Since 2022, Josie Maher-Eastman has been the general manager of her family’s businesses: Edencraft International, Edencraft Marine and Edencraft Creative.

Edencraft was established 35 years ago, originally specialising in racing power boats and offshore fishing vessels, with a strong following for its renowned 233 Formula hull.

Maher-Eastman’s parents bought the business in 2016 and immediately replaced timber with composites. Since then, they invested in a CMS Poseidon, one of the largest high-speed 5-axis CNC milling machines in Australia.

“While I was at uni, they asked me to take a look at the bookwork and I stayed,” she says. “As the businesses have grown and evolved, so has my job.”

In eight years, they have gone from two people to 45 employees.

Expanding into B2B manufacturing with Edencraft Creative, initially to supply its boat building business, Josie contacted ATL Composites to explore their products in the Technirez and Duratec ranges.

“For the plugs, we sampled products from three different Australian suppliers,” she says. “ATL’s product machined to the nicest finish, and they were able to make a custom blue colour for us. We love the blue – it looks great in photos and suits our branding.”

Technirez R2576 is a high performance tooling paste with excellent machining properties. The epoxy shell is CNC machined to produce a durable tooling surface which will hold vacuum and stand up to numerous pulls.

R2576 exhibits low exotherm and shrinkage when applied at thicknesses up to 40mm and is machinable after one day.

Duratec 707-061 EZ Sanding Primer is also used in the plug preparation at Eden Creative. A favourite across the composites industry, the primer is an exceptionally easy-to-sand product that can be sprayed to a high build to eliminate defects and then sanded and polished to a smooth, porosity-free surface.

Since November 2023, Edencraft Creative has secured high profile clients in the pool industry, working with Summertime Pools and Australia’s largest boat builder, Riviera Motor Yachts.

“We are ambitious,” she says. “We aim to be number one in large format composite plug making. As boat builders ourselves, we are experts, and the perfect partners for manufacturers in

TOP: Josie Maher-Eastman travelled to Amsterdam to receive the Rising Star Award at Metstrade in 2023

ABOVE: 255 Formula hull paste milling

MIDDLE RIGHT: Summertime Pool plug milling

BOTTOM RIGHT: Riviera paste milling

diverse industries. Our next step is export. The Australian dollar makes us very cost competitive with markets like the US.”

Maher-Eastman says they are looking forward to undertaking more plug work for different industries.

“Pools, boats for us and others, caravans and motor homes, trains and trucks, rockets, infrastructure and architecture, and eventually, government and defence contracts. There’s a world of opportunity out there.” n

Sponsorship

Commercial & Aquatics

Ratepayers to bail out North Sydney Olympic Pool 58

WhiteWater achieves ISO 14001 certification 58 In brief 59

Fostering water’s wellness potential � � 60

A snapshot of the World’s Best Swimming Pools � � � 62

Fluidra Cup launched as water polo’s international tournament

Fluidra has taken on the naming rights sponsorship for the inaugural 2025 Australia Cup international water polo tournament.

Aiming to bolster opportunities for emerging and elite water polo players throughout Australia and the Asia-Pacific region, the tournament, set to run from January 21 to 24 at the Australian Institute of Sport in Canberra, will attract teams from Australia, New Zealand and Asia. Designed to provide high-level competition with reduced financial and resource commitments, the Australia Cup lays the foundation for a second-tier league, creating a new pathway for clubs aiming to reach the elite Australian Water Polo League. Tournament convenor Matt Turnbull says the Australia Cup will fill a critical gap in the performance pathway for emerging players, which

is a period when they often see high dropout rates.

“Our partnership with Fluidra allows us to keep entry fees low, ensuring that more teams can afford to compete,” he says.

Known worldwide for its contributions to water polo events, Fluidra’s backing will make the Australia Cup a reality, adding international flair and fostering the sport’s growth in emerging regions.

Jeremy Smith, general manager of Fluidra Commercial, says they are committed to supporting the growth of water polo in Australia.

“With its remarkable history and recent success in the Paris 2024 Olympics, Australia remains a leader in the sport globally. As a key supplier of water polo products in Australia, this partnership is a natural fit for us.”

Parramatta Aquatic Centre on top of the world with global architecture win

Parramatta Aquatic Centre (PAC) recently claimed the title of Best Completed Building – Sport at the World Architecture Festival. In doing so, it fended off challenges from Slovenia’s Češča Vas pool complex, Mexico’s Academia Atlas football stadium and China’s Xiang’an Sports Exchange Center among other venues. The event, this year held in Singapore, is the world’s largest festival and awards competition celebrating architectural excellence from across the globe.

The win followed hot on the heels of the PAC taking home two gongs from the Australian Institute of Architects National Architecture Awards, where it won Australia’s highest honour for urban design, the Sir Walter Burley Griffin Award, while also named Best Public Architecture. City of Parramatta Lord Mayor Cr Martin Zaiter says it is an extraordinary achievement for the City.

“Talk about making a splash! We couldn’t be prouder that PAC has blown the competition out of the water with these significant international and national award wins,” says Zaiter.

“Our emerging global City deserves world class facilities. These awards demonstrate that’s exactly what we’ve delivered.”

Zaiter says Council’s health and wellness hub was the result of successful collaboration with the City and its project partners.

“Our bold vision was only made possible through the innovation and forward-thinking of Council and the hardworking architects and designers at Grimshaw and Andrew Burges Architects and McGregor Coxall,” he says.

“As our City and the surrounding suburbs continue to grow, PAC has set the benchmark for how we see future designs and functional buildings in the local area.”

Grimshaw Sydney Studio managing partner Michael Janeke says PAC has been recognised by the architectural and urban design profession in the 2024 awards season with an almost unprecedented number of public awards and citations.

“The collaboration between the architects and the City of Parramatta that brought this project to fruition is exemplary and we are delighted that the design of this important community and civic project has been recognised on the world stage,” he says.

“We acknowledge the exemplary collaboration of our associated architect, Andrew Burges of ABA and the landscape architecture of McGregor Coxall as well as the builder, Lipman.”

This achievement caps off a big year for PAC after it won the coveted Sir John Sulman Medal at the Australian Institute of Architects’ NSW awards in July and three awards including the Facility of the Year at the 2024 Aquatic and Recreation Institute (ARI) NSW Awards of Excellence.

Public pools

Parramatta’s award-winning aquatic centre

Chris Bowser, general manager of Waterplay Australasia

ABOVE: Queensland’s Lake Tinaroo Holiday Park, featuring Waterplay equipment including accessible water cannons, cascading water trees and an activity tower

Canadian splash pad manufacturer Waterplay opens Sydney office

Canadian splash pad manufacturer Waterplay has opened an office in Sydney, bringing an Australian team on board.

Waterplay already has more than 200 splash pad installations in Australia.

Chris Bowser will lead a new division in Australasia, bringing with him nearly two decades of extensive experience selling and installing Waterplay’s premier splash pad products. Formerly the Waterplay product manager at Parkequip, Bowser’s new role as general manager for Waterplay Australasia will see him strengthen ties even closer with the Waterplay team in North America.

Waterplay and Bowser will continue to support Parkequip projects as they transition their business.

The team will be supported in Australia by its agency partners Urban Play and Dynamic Playgrounds, as well as selling directly in select markets across the continent.

“It’s a dream come true for me to partner with Waterplay right here in Australia,” said Bowser. “There is no better product than that manufactured by Waterplay and communities across Australia will benefit from this incredible partnership. I’ve been selling Waterplay for more than a decade and to become a part of the Waterplay team is something I’m beyond excited about.”

With manufacturing capabilities in Australia, Waterplay customers will benefit from enhanced service and select Australian-made products, strengthening the company’s global reach and local impact.

Waterparks

Ratepayers asked to bail out North Sydney Olympic Pool redevelopment

North Sydney Council is facing significant financial challenges and is currently in an unsustainable financial position, the Council has said in an appeal to ratepayers to back a special rate variation (SRV).

The main issue is the increased costs of the North Sydney Olympic Pool redevelopment, combined with reductions in other sources of revenue, and rising infrastructure backlogs.

The Council says it requires an immediate response to ensure long-term financial sustainability and maintain services.

The Council said the pool would cost $58 million when plans were approved in 2020, with a completion date in 2022.

The Sydney Morning Herald reported that a November project update valued the construction contract at $91.47 million, but the council would need to find an additional $17.2 million as the forecast cost had risen again, and is now projected to total $122.2 million.

The North Sydney Sun reported that the additional funding is to cover escalating costs which include structural steelwork delays, unresolved variations and new fit-out requirements for commercial spaces.

The completion forecast is for May 2025.

The Council is asking for feedback on four options that vary from a 65 per cent increase to a 111 per cent increase over three years.

Waterparks

One of the problems with the redevelopment was the steel roof framing over the 25-metre indoor pool which had to be reassembled.

Mayor Zoe Baker was reported in the Sydney Morning Herald as saying the rising cost to redevelop the 88-year old heritage pool was a crisis point for the council’s finances, and Council was considering every option including cutting costs and selling council assets.

She points to the former council’s decision to sign the contract for the redevelopment before the designs were finalised as the cause of many of the cost blowouts and delays.

The redevelopment has been in the news for all the wrong reasons, including cost overruns, lengthy delays and disputes with the contractor; and it was even caught up in the Morrison government’s pool rorts affair – with the very central Sydney pool in a marginal federal seat being classified as a regional pool to gain $10 million in federal funding.

The North Sydney Sun reported that part of the cost increases might be recoverable through legal proceedings. However, the council acknowledged that the process could take significant time and recommended ensuring adequate cash flow to avoid further delays.

In 2024, council also resolved to develop a comprehensive governance strategy aimed at preventing future financial missteps,

North Sydney Pool prior to the commencement of the redevelopment

such as those experienced during the North Sydney Olympic Pool project. This strategy is designed to guide decision-making processes and mitigate the risks associated with major infrastructure projects and investments. Council has also recently completed a review of its Asset Management Strategy, assessing the condition of assets as well as the renewal and maintenance requirements. This review has provided Council with a clearer understanding of the costs involved in maintaining assets at their current levels, as well as the additional funding needed to improve the condition of deteriorating assets.

WhiteWater achieves ISO 14001 certification

WhiteWater has achieved ISO 14001 certification, the internationally recognised standard for environmental management systems.

WhiteWater says this is an assurance for partners and clients that WhiteWater is proactively taking measures to minimise its negative impacts on the environment.

The current scope covers the management of environmental risks associated with product development and design, marketing, sales, manufacturing, logistics, installation and servicing originating from the head office, with the scope to expand in the following years.

CEO Geoff Chutter says that WhiteWater publicly detailing its environmental, social, supply chain and governance activities, demonstrates the commitment the company has to managing its business ethically.

“How we do business is as important to us as what we make," he says.

Meanwhile, Chutter was inducted into the IAAPA Hall of Fame in November.

Since founding WhiteWater in 1980, Chutter has been very influential across the attractions industry, covering water park, theme park, resort and surf spaces worldwide. He will be lending his wealth of knowledge and business expertise to serve on the 2025 IAAPA Board of Directors.

“I’m truly humbled to be inducted into IAAPA’s Hall of Fame,” he says.

“I interpret this as a reflection of the hard work of our teams across our six business units. My recent appointment to the IAAPA Board only underscores this gratitude. I look forward to serving.”

This year WhiteWater supplied all the water slides and aquatic play equipment to Water World at Shanghai L+Snow indoor skiing theme resort in China – the biggest indoor ski hall in the world

In Brief

Australians are choosing to exercise alone or with friends or family instead of through an organisation according to the new national AusPlay Survey from the Australian Sports Commission. The latest results show that 84 per cent of Australian adults are active and two thirds choose to do some of their activity alone. Walking, fitness/gym, running/jogging and swimming remain the most popular activities.

Swimming Australia said Peter Bishop is leaving his role at the South Australian Sports Institute to take up the head coaching role of the Royal Dutch Swimming Federation. Bishop coached Kyle Chalmers to gold in the 100m freestyle as a teenager in Rio and silver in Tokyo, and also coached Olympic butterflyer Matt Temple and Paralympic legend Matt Cowdrey.

A Coronial inquest into the accidental drowning death of an Indigenous child at the Kintore Swimming Pool in the Northern Territory in 2020 has identified “astonishing”, “disturbing” and “inexcusable” failures by the MacDonnell Regional Council (MRC). 21 month old Kumanjayi Jurrah was found floating in the adult pool inside the community’s council-run facility after being accidentally locked inside alone. The team leader admitted to not counting the children out of the gate, and the lifeguard closed the pool without doing a final sweep. When alerted by a relative that the boy was missing, the correct keys could not be found to open the gate, and two men eventually had to scale the barbed wire fence to gain entry, but they were too late to save the boy.

Australia’s greatest Olympian and Young Australian of the Year, Emma McKeon, has retired from all levels of swimming. McKeon is an eight-time world record holder boasting an unsurpassed haul of 14 Olympic medals (six gold, three silver and five bronze) and the title of Australia’s most decorated Olympian. She comes from Olympic nobility: her father Ron swam at the 1980 and 1984 Olympics and won four Commonwealth golds; her uncle Rob Woodhouse (now CEO of Swimming Australia) swam at the 1984 and 1988 Olympics, winning bronze; while her brother David is a dual Olympian and her mother Susie was a Commonwealth Games swimmer.

Professor Zhenjun Ma has been named the winner of the prestigious Excellence in Heating, Ventilation, Air-conditioning and Refrigeration Research Award at the 2024 AIRAH Awards held in November. Professor Ma, from the University of Wollongong’s Sustainable Buildings Research Centre, won the award for his groundbreaking research on decarbonising HVAC systems, leveraging solar energy and thermal energy storage to develop sustainable solutions for the heating and cooling of buildings, incorporating photovoltaic thermal collectors, thermal energy storage, membrane distillation and transpired solar collectors.

Fostering water’s wellness potential

By Veda Dante

Swimming pools have become much more than just recreational amenities within the tourism industry – they are central to the wellness tourism boom, offering travellers opportunities for relaxation, rejuvenation and cultural immersion. Today’s tourists are increasingly prioritising experiences that integrate physical, mental and emotional wellbeing – and aquatic facilities play a vital role in delivering these experiences.

Many resorts are capitalising on this trend by offering programs that incorporate their swimming pools into a broader offering. From sunrise yoga classes by (and in) the pool to floatation therapy and poolside spa treatments, these amenities are crafted to foster a deeper connection to their destination of choice.

Moreover, the use of water in cultural and environmental contexts further enhances the experience – whether through the design of freshwater pools that blend with the landscape or the inclusion of traditional water-based rituals. This trend speaks to a deeper shift in how resorts view their aquatic facilities, positioning them as essential elements of a complete, immersive wellness experience.

The global swimming pool market reflects this trend. A report by The Business Research Company revealed the market is projected to increase to $US8.14 billion by 2028. In the commercial sector, this growth is driven in part by a boom in hotel construction, as well as a growing demand for sustainable and eco-friendly practices, and health and wellness considerations.

Based on these trends, hotel resorts have the opportunity to elevate the guest experience by

transforming their swimming pools into curated destinations that go beyond simple relaxation. While poolside yoga and aqua fitness classes catering to health-conscious travellers have become commonplace, some resorts are getting more creative.

Elevating guest experiences

For hospitality groups like Plataran Indonesia, better utilising aquatic amenities such as resort pools and spas facilities can provide guests with a stronger connection to its identity than simply lounging by the pool and ordering drinks at the swim-up bar.

Offering curated experiences and innovative uses of these spaces enables the group to deepen guest engagement and showcase its unique values and ethos.

Dewi Makes, who co-founded Plataran with husband Yozua – recipient of the 2023 Ernst & Young (EY) Entrepreneur of the Year – is renowned for her unique and selftaught approach to design, often described as “autodidactic”. Her vision for architecture is shaped by a deep, personal connection to the rich cultural heritage of Indonesia, which serves as both her inspiration and foundation.

Makes is particularly driven by a desire to create spaces that honour Indonesia’s natural beauty, historical significance, and vibrant cultural practices.

“My designs seamlessly integrate modern elements with traditional Indonesian aesthetics, blending contemporary architecture with the timeless values of local craftsmanship and sustainable living,” she says.

In Balinese culture, water is more than a physical necessity: it is a sacred, life-giving force that connects the people to their gods, sustains their agricultural economy and purifies their spirits.

At Plataran Menjangan Resort and Spa, which is located within the protected sanctuary of West Bali National Park, the 33 metre by 12 metre fully tiled Octagon swimming pool provides guests with uninterrupted views of Java’s volcanic cones. Recently, it has become the setting for a unique guest experience: floating sound bath healing.

Starting at sunrise, guests are invited to immerse themselves in a deeply relaxing experience, gently positioned on a floating air bed that drifts atop the pool’s surface. Soothing sound frequencies, including the harmonious tones of Tibetan singing bowls and the rhythmic melodies of the gamelan, a traditional Indonesian percussion ensemble, resonate through the water, enhancing the sensory experience.

Making the experience even more magical is that flying above is the critically endangered Bali Starling, which Plataran Menjangan is actively working to protect with its Bali Starling Sanctuary program.

Evolving needs of travellers

The vision behind Plataran’s spa, wellness and aquatics treatments is to provide guests with a holistic experience that rejuvenates the body, mind, and soul. With more than 14 years of

Supporting eco-tourism and sustainability

Resorts are increasingly enhancing their guest experiences by incorporating aquatic services that foster connections with nearby communities. Plataran Indonesia exemplifies this by introducing visitors to local landmarks like Banyuwedang Hot Spring.

Cherished by villagers for more than a century, these geothermal springs located in the heart of Pejarakan Village in North Bali, contain mineralrich properties and low pH levels that are believed to nourish the skin. By showcasing such authentic experiences, Plataran encourages guests to engage meaningfully with a local culture – one that regards water as a sacred element – while promoting eco-tourism and sustainability. This initiative also supports local communities economically and culturally, reinforcing Plataran’s broader mission of “hospitality with impact”.

By blending luxury with respect for nature and tradition, these immersive wellness opportunities also foster a sense of preservation and appreciation for local heritage.

expertise in the wellness industry, Plataran’s team, led by seasoned professionals including spa coordinator Martino Amaral, is dedicated to offering top-tier services.

TOP RIGHT: Plataran Menjangan Resort and Spa is located within the protected sanctuary of West Bali National Park

ABOVE LEFT: Wildlife abound due to being in the national park

ABOVE RIGHT: The Bali Starling Sanctuary is helping protect the endangered bird

Image:PlataranIndonesia

OPPOSITE PAGE: Waters combine: pool and ocean

“Spa treatments, yoga sessions, meditation and breathing exercises are all designed to help guests find relaxation and inner peace,” Amaral explains. “Set amidst tranquil and scenic natural surroundings, Plataran’s wellness offerings aim to create a serene escape for guests, allowing them to recharge fully and leave feeling refreshed. This unique combination of expert care and natural beauty embodies our commitment to delivering a wellness experience that guests won’t find anywhere else.”

As Plataran demonstrates, swimming pools are no longer just an amenity – they are becoming a core component of the tourism industry’s strategy to cater to the evolving needs of travellers. Through curated experiences, a hotel or resort pool can transform into a multi-dimensional space that brings guests closer to the destination, offering everything from relaxation to adventure, and everything in between. n

Contacts:

www.plataran.com www.thebusinessresearchcompany.com

TOP LEFT: The soothing sunrise sounds of Tibetan singing bowls while you float on the pool’s surface. Photography by Veda Dante

A snapshot of the World’s Best Swimming Pools

By Veda Dante

Acurated selection of exceptional destinations to elevate your travel aspirations, The World’s Best Swimming Pools written by Stefanie Waldek and published by Lannoo, is more than just a book – it’s a gateway to breathtaking aquatic escapades.

Featuring 200 extraordinary pools across the globe, this highly visual book combines architectural marvels, natural wonders, unique pool design and construction innovations into a comprehensive guide. There are pools perched atop towering skyscrapers offering panoramic cityscapes, sheltered in lush, secluded forests, or formed by natural rock formations and fed by pristine springs. These aquatic escapes redefine the concept of a swimming pool, either blending seamlessly into their surroundings or making bold, architectural statements.

Through captivating photography and engaging narratives, the book delves into the stories and inspirations behind these

remarkable pools. It celebrates not only their visual appeal but also their cultural, historical, and design significance.

Where Hollywood comes to play

Take the iconic Beverly Hills Hotel, nestled in the heart of LA’s glamorous playground. Its storied pool, originally opened in 1938 as The Sand and Pool Club, was designed to transport guests to a luxurious beachside escape, complete with white sand imported from Arizona. This unique addition solidified the pool’s reputation as a premier social hotspot in the golden age of Hollywood, attracting stars and socialites.

Today, the pool remains a timeless retreat, blending vintage charm with modern indulgence. Its signature pink backdrop, lined with lush palm trees and vibrant bougainvillea, creates a picturesque setting that exudes sophistication.

You might recognise this picture-perfect pool from its cameo appearances in a

The iconic Beverly Hills Hotel

The World’s Best Swimming Pools

Hollywood movie or two. In 1956, it was a filming location for Designing Woman, starring Gregory Peck and Lauren Bacall. Marilyn Monroe stayed at the hotel during the production of George Cukor’s Let’s Make Love and more recently it featured in Saving Mr Banks. Even the Beatles famously took a late night dip in the pool after slipping in through the hotel’s back door.

A visit to this legendary pool is not just a dip in water – it’s a step into Hollywood history and quintessential LA luxury.

Saltwater underwater sanctuary

Part of a breathtaking group of volcanic islands, Bora Bora in French Polynesia, epitomises paradise, making it the ideal location for resortstyle pool designs that redefine luxury.

The St Regis Bora Bora elevates the experience with not only two serene swimming pools but also its private Lagoonarium, a saltwater underwater sanctuary. Here, guests can snorkel alongside a dazzling array of tropical marine life in a safe, eco-friendly environment designed to mimic the natural beauty of the region.

The resort’s turquoise-tiled pools are equally captivating, set against the dramatic backdrop of Mount Otemanu, a towering emerald peak that dominates the island’s skyline. The main pool features infinity edges and blends seamlessly into the South Pacific Ocean, creating an illusion of endless beauty.

A marble oasis in the middle of a lake

Located in the middle of Lake Pichola and built in 1746, Taj Lake Palace in Rajasthan, India is a decadent oasis. It was one of the first palaces in the world constructed on water, showcasing

engineering techniques that remain impressive even by today’s standards – let alone in the 1700s.

The Palace’s outdoor swimming pool, renowned as one of the most beautiful in the world, is a masterpiece of design and tranquillity. Surrounded by intricate white marble architecture that embodies the opulence of the palace, its simple yet sophisticated construction is timeless.

Every detail, from the finely carved marble pillars to the lush greenery that frames the pool, enhances the sense of luxury and peace.

Concrete construction on steroids

The Titanic Mardan Palace in Türkiye, with an estimated construction cost of $1.4 billion, is a jaw dropping symbol of luxury and opulence.

In addition to an aquapark with six waterslides, the site boasts several swimming pools of varying sizes including a staggering 9700-square-metre main pool – the Mediterranean’s largest – along with heated indoor and outdoor pools and several private pools.

One of the largest in the world, the principal pool doubles as a sunken aquarium and features bridges, islands, and lush landscaping to create an exotic oasis – and a maintenance minefield.

Plunge pools with volcanic views

Santorini, a travel hotspot in the Aegean Sea, is known for its cubic-shaped homes and whitewashed limestone buildings. The white mixture, comprised of lime, water, and sea salt, helps reflect the harsh sun and keep interiors cool.

Guests lounging in the cliffside plunge pools enjoy unrivalled 180 degree views of Santorini’s Caldera and the Aegean Sea. Dubbed the Balcony on the Aegean, this vantage point immerses visitors in the island’s dramatic beauty, blending tranquillity with the grandeur of nature.

Combining artistry and practicality

For lap swimmers, surely this is one for the bucket list.

ABOVE: The St Regis Bora Bora

The Fairmont Maldives, Sirru Fen Fushi, constructed the longest hotel pool in the Maldives, a remarkable 200-metre stretch that weaves through the centre of the island. This architectural marvel is not just a single expanse of water, but a series of interconnected, fully tiled mosaic pools separated by pathways, creating a visually striking and functional design. This innovative approach combines artistry and practicality, making it one of the world’s most photographed swimming pools.

Perfect for pool design enthusiasts, or the type of traveller who is willing to fight over a wellplaced deckchair at the edge of the pool, The World’s Best Swimming Pools serves as a source of inspiration and a guide to planning unforgettable experiences in stunning locations.

The World’s Best Swimming Pools was written by Stefanie Waldek and is published by Lannoo and distributed in Australia by Peribo. n

Contact: https://peribo.com.au/product/ swimming-pools-the-worlds-best

TOP: The Titanic Mardan Palace in Türkiye

New Hayward iPowerShark cleaner

Hayward says their new iPowerShark cordless pool cleaner redefines pool maintenance with its advanced cleaning features. Equipped with four distinct cleaning modes and an intelligent drive system, this robotic cleaner ensures thorough and tanglefree cleaning of inground pools up to five metres by 10 metres.

Capable of running for up to 180 minutes without recharging, and with a quick recharge time of only 2.5 hours, it is built for convenience and efficiency.

Compatible with various surfaces – including concrete, fiberglass, tiles and even stainless steel – the iPowerShark handles it all.

Additionally, the Hayward wifi app lets users set cleaning modes, configure paths and schedule cleanings from anywhere – making pool maintenance as easy as a tap on a screen.

Contact: au.hayward.com

Seauto Crab cordless robot

Innovative yet inexpensive, the Seauto Crab is a smart cordless robotic pool cleaner that’s well-suited for the Australian market.

Equipped with advanced sonar navigation technology, the Crab glides effortlessly across Australia’s most popular pool surfaces, including fibreglass, concrete, tile and vinyl.

The cordless Crab has powerful suction up to 45,000 Pa and 303L/min to keep the pool crystal clear. Its long-lasting battery life of up to 150 minutes runtime satisfies the needs of pools as large as 150m2.

Contact: www.seautorobots.com.au

Cantilevered poolside cover

With fully insulated Versiclad roofing panels for comfort, a sleek, levitating design with concealed fixings, and engineered to withstand the harshest Aussie weather conditions, the Luxe Cantilever’s innovative, patent-pending design has been meticulously developed to combine functionality with a sophisticated look for outdoor spaces.

Made to a custom choice of colour, finish and size up to 7m x 4m or 6m x 6m, industry professionals can now provide luxury pergolas for clients’ spaces without the stress of creating their own custom solutions. It’s an easy way to offer value to clients, making their pool space or backyard more sunsafe, comfortable and enjoyable with a new level of luxury and elegance.

You can select to have the Sydney Cantilever Group arrange an installer or order supply-only.

Contact: www.luxecantilever.com.au

Splash About moves into Australia

UK children’s swimwear brand Splash About has acquired NSW baby and toddler swimwear distributor Little Toggs. The business will now be known as Splash About Australia Pty Limited.

“With 1.8 million children learning to swim in Australia, the potential market for Splash About’s infant swimwear and accessories range is huge,” said Kylie Hadid, managing director of Splash About Australia.

“Splash About’s Happy Nappy swim nappy with distinctive ergonomic shape is so effective at preventing faecal leaks it’s recommended by baby swim schools globally,” she says.

Contact: www.splashabout.com.au

Naked Mini now available

Naked Pools showcased the Naked Mini (NKD-M) for smaller pools and swim spas at the recent SPLASH! Trade Show. Now it is now available to the market, from the beginning of December 2024.

The Naked Mini is built on the foundation of the award-winning Naked NKD-R System, which has been a market favourite for over six years for freshwater swimming pools, with tens of thousands of installations across Australia, New Zealand, and other parts of the world.

Contact: www.naked-pools.com

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Introducing the next level of pool protection

Smarter technology for a healthier, cleaner pool.

The PuraShield UV® Sanitiser +Ozone from Pentair, takes pool protection to the next level. Harnessing the power of ultraviolet (UV) light and ozone’s proven oxidation and sanitation capabilities, the new PuraShield® UV +Ozone sanitiser is the best complementary solution to your swimming pool's chlorination system.

Harnessing the Power of Ultraviolet Light and Ozone

The ulraviolet light in the new Purashield® system from Pentair works to render harmful organic matter like bacteria and viruses inactive. This helps reduce the amount of chlorine required for your swimming pool. The UV light also breaks down the monochloramines in your pool to help reduce itchy skin, burning eyes and chemical odours. The ozone component of the Purashield® system works fast to effectively deactivate harmful bacteria and reverts back to oxygen without creating any toxic by-products.

All rolled into an easy-to-use system, the Purashield® UV +Ozone Sanitiser easily fits to most existing pool systems offering you the best pool protection with minimum fuss.

See the full range at pentairpool.com.au

PuraShield® UV

PuraShield® UV +Ozone Sanitiser