Focus on

FOCUS ON SPECIALIST SUPPORT UNIT

Ryan Healey,

Nicolle McDonald

Paul Myall,

Specialist Support Manager

Specialist Support Advisor

Specialist Support Advisor

Lucy McDougall

Alice Frank

Steve Wilding-Hewitt

Specialist Support Advisor

Specialist Support Advisor

Specialist Support Advisor

THATS W HO THEY ARE BUT W HAT DO THEY DO? The Specialist Support Unit sit within our Operation and are a team of multi-skilled advisors. These advisors are specially trained to give the additional support required, to sensitively explore the customer ?s circumstances and offer solutions to

ensure a successful outcome for the customer. They are knowledgeable around the required legislation and legal documentation, and are able to liaise with the creditors to ensure they are kept up to date regarding mutual customers.

SSU W RITE OFFS HIT

ÂŁ300,000!

There are some situations where debts can be written off, which is usually when the debtor can prove that their circumstances are unlikely to improve in the future i.e. severe illness. Over t h e past year , SSU h ave h ad w r it t en of f over ÂŁ300,000 w or t h of debt f or ou r vu ln er able cu st om er s.

Ryan Healey, SSU Manager, explains: ?The advisors in

SSU work really hard to try and relieve stress and anxiety from our vulnerable customers, especially when they are in exceptionally difficult situations.

These write off ?s can take months to action. Reaching this milestone shows the hard work, dedication and determination that the advisors have put into helping our customers. I?m really proud of the team and can?t wait to hit the next milestone.?

SSU FEEDBACK TRUST PAUL MYALL

STEVE AND THE TEAM RECEIVE PERSONAL FEEDBACK Steve recently received a personal letter from a thankful customer, it stated:

with me, it very nice to have many kind people like you, helping people like me. Thank you"

"Dear all at the support team. I'm writing to say thank you for your kind help over the years. You have helped me so much, Steve stands out very much as he's always ready to help and never lets you down, nothing is too much trouble. Just a chat means so much, as I worry so much about anything and with so many things wrong

THE REVIEW QUEEN A customer left us a review recently and specially mentioned Alice for the exceptional work she did when with dealing with her queries.

ED 1

Paul Myall received a thank you via TrustPilot from one of our vulnerable customers.

The customer personally mentioned Paul in their 5 star review they left us.

THE AWARD W INNERS Lucy was the teams compliance all star. This was awarded to her For achieving excellent and consistent compliance scores throughout her time at Harrington Brooks.

NEED TO CONTACT SSU?

Nicolle was one of our Thank you Friday winners and she also managed to secure herself and her team a box of chocolates in the Play your cards right game.

CALL 545

AVAILABLE FROM 9AM - 6:00PM