LEVEL 1, TERM 1 REASSESSMENTS APPEALING RESULTS 18

Reassessment processes for SETA accredited certificates

Unless otherwise stated in this section, standard reassessment rules and procedures apply to students enrolled for SETA accredited certificates. The biggest difference in reassessment is the reassessment timeline, eligible mark range and an additional reassessment attempt.

➕ Certificate students are allowed a first resubmission per module on any failing mark (not just between 40-47%), and can therefore include cases of non-submissions. This resubmissional will not incur the standard reassessment fee but can only take place during the standard reassessment blocks per term (within 14 days of marks being released).

➕ Students have to inform their lecturer by completing the SETA Certificate Reassessment Application via the Student Portal. This alerts the lecturer of the student’s intention to resubmit. Submissions that are handed in without the student having submitted the correct form via the student portal prior to the submission will not be marked,

➕ It is assumed that the student will attempt to improve work based on feedback from the lecturer.

➕ Certificate students are allowed a final reassessment attempt per module beyond the standard reassessment blocks, one just after the mid-year holidays for Term 1 and 2 modules, and one before the end of the academic cycle for Term 3 and 4 modules. In such a case, students may use work that is prepared, updated or improved for a final portfolio as part of a resubmission for a module. This final reassessment requires the standard reassessment form to be submitted, and will incur the standard reassessment fee. Submissions that are handed in without the student having submitted the Reassessment Application Form via the student portal prior to the submission will not be marked.

To apply for a SETA reassessment - please fill in the SETA Reassessment Form via the Student Portal (first submission) or Reassessment Form (second submission in January only) via the Student Portal.

LEVEL 1, TERM 1 REASSESSMENTS

An extended reassessment opportunity is granted to all level 1, term 1 students for this term only, indicating that any student who receives a mark of 10% and above for the summative mark allocation for the term may apply for a reassessment opportunity. The reassessment fee of R250 is payable to the finance office (which will be automatically allocated once the form is submitted via the portal). Please see the second on REASSESSMENTS above, as usual reassessment processes are applicable.

APPEALING RESULTS

In the interests of transparency, The Open Window recognises that students should have access to a clearly defined method by which they can query their academic results and to gain insight into their performance. Students are able to appeal their results by following a number of processes.

+ Marks query

A student may submit a Marks Query at any time once progress marks are released. The request must be submitted in writing over email to the original assessor before the publication of final results. The assessor will double check mark weightings and whether the mark was captured correctly on the marks database, as well as explain the rubric in more detail if requested. Should any errors be identified, the assessor will correct the error on the marks database and inform both the student and line manager of this change in writing.

+ Clarification of results

A student may request to receive a Clarification of Results within ten (10) working days of the publication of final results from the Registrar’s Office. This needs to be done in writing by contacting the original assessor together with the Student Liaison. The assessor is required to respond to the clarification request, in writing, within five (5) working days of its receipt. The objective is to clarify why the particular assessment result was awarded. The assessor must double check mark weightings and whether the mark was captured correctly on the marks database; and explain the rubric in more detail if requested. The student needs to confirm receipt of the Clarification of Results, and may agree to accept the original results, concluding the request. If an assessment error is discovered during the Clarification of Results process, the assessor and their direct line manager should ensure that the published result is corrected by sending a request (in writing) for the result to be updated to both the Academic Head and the Registrar, concluding the request. This needs to be completed within five (5) working days of receiving the Clarification of Results request, to ensure marks are updated within the relevant assessment cycle.

+ Appeal of Results

Any formal appeal needs to start with a Clarification of Results before it can progress to other processes. Should the student remain dissatisfied after the Clarification of Results is concluded, the student may initiate a formal appeal of results within five (5) days of receiving the results of the Clarification of Results request. It should be noted that a formal Appeal of Results process applies to any assessment process at OW that includes a final result, and this includes RPL related assessments.

Students are to submit a completed Appeal of Results Request form and submit this to the Student Liaison, who will arrange a kick off meeting to discuss the request. The meeting will need to be attended by the Student Support Manager and the academic line manager of the original assessor, as well as the Head of School (HOS). The HOS and academic line manager need to work through the reason(s) for appeal provided by the student on the form, and investigate the matter if needed, before the kick off meeting, however the student may provide additional information during the meeting.

The objective of this meeting is to determine whether a Reevaluation of Evidence can proceed. Should a Reevaluation of Evidence be granted, the student will be required to pay a R500 reevaluation fee with Finance, noting the receipt number on the form, and submit the form to the Student Liaison within three (3) working days of the meeting. This fee covers the administration cost of an alternate assessor.

Please note: + a request for an appeal / remark does not result in an automatic change of the mark.

+ once the response is provided, a secondary appeal / remark may not be requested.

+ a student is limited to two remark requests per academic year.

Please refer to OW’s Procedure for Appealing Results for further information.

FORM - Appeal of Results Request