OFFICIAL OPEN WINDOW COMMUNICATION OW uses various platforms to communicate with students and parents. It is the student's responsibility to ensure that they use these platforms to stay up to date. Canvas: Lecturers use the platform to communicate any information relevant to subjects, modules and progress marks. Student Portal: The administrative and support department use the Student Portal to communicate and execute specific procedures: + Proof of Registration + Timetables + Class attendance + Marks + Cancellation and Subject change forms + Extension forms + Reassessment form + Re-registration forms + Yearbook and other policies relevant to students. Both the student and the account holder have access. Virtual window email accounts: Used by lecturers, support, and administration staff to communicate with students. This is also the email account students should use when communicating with OW. Letters: The student support department will use letters to communicate with at-risk students and students who cancel their studies with OW. OW will send out a communication letter per term to all OW stakeholders.
STUDENT ADMINISTRATION Open Window offers various departments to support the academic programmes, including the Department for Student Administration and Support, the IT Support, the Library, and the Finance Department. The Department for Student Administration and Support is headed by the Registrar: Student Administration & Support, who is supported by the Admissions Officer, Student Liaison and Helpdesk.
STUDENT INFORMATION SYSTEM The Student Information System (SIS) contains all the administrative information, except financial information. All students will be able to view their proof of registration, timetable, class attendance and marks by using the system. Account-holders do have access to the system as observers. For assistance or questions please email help@openwindow.co.za
REGISTRATIONS Registrations require both academic and financial approval, a process to which the client/student consents. The admission policy and admission requirements are the guidelines for registration. It is the student's responsibility to ensure that they qualify to be admitted to any qualification. On acceptance to an academic programme, students will be considered as registered at the Open Window. The registration is only deemed complete once: 9
