April 15

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APriL 15, 2011 VoLUMe LXV issUe XiV

Serving The Community Since 1948

The Pace Press

Digital illustration by hilda adeniji / the pace press

Office of Student Assistance set to undergo new management makeover ivonna thompson news editor

the office of student Assistance (osA) appointed Matthew Bonilla as their new Assistant Vice President. Bonilla is a University graduate and received his B.A. in Management University systems and his M.s.ed in education technology. Bonilla later served the University as the interim Vice President and Chief information officer (Cio) of information technology services (its). “My experience as interim Vice Presi-

dent and Cio along with being a Pace Process Change leader/coach for the last few years provided a skill set that is optimal for osA,” Bonilla said. some of the new specific steps that Bonilla is changing to make a difference to osA include utilizing students to participate in the secret shopper program— where students secretly evaluate services— the newly formed osA student advisory council, consistent attendance at org Council and town Hall Meetings and semester talk Back sessions. osA’s semester talk Back

sessions will enable students to voice their opinions about osA and that progress it’s making. they will be similar to the student Government Association (sGA) meetings in which students will give either positive or negative feedback and make suggestions for improvement. this can help osA assess problems more quickly and revamp the system to provide assistance to students. Bonilla showed that he has an ability to quickly implement student suggestions stating, “i had a clear track record in its of taking student suggestions and getting

them implemented quickly.” Bonilla plans to have 100 percent transparency between osA and the University community. osA semester talk Back sessions will be held twice a semester on both the nYC and PLV Campuses. to improve the flow of traffic at osA at the beginning of each semester, one approach Bonilla is taking is to cross train all of osA staff. the staff will be trained during summer 2011. this is supposed to eliminate internal operational obstacles that prevented osA from working

quickly. By doing this, all areas of osA will collaborate and work together in order to work efficiently during peak times such as the beginning of the semester and during class scheduling. osA will also be working closely with the Financial Aid department to become more, well rounded when handling student inquiries. one feature that has not been implemented in a few years is the osA survey. the surveys will be sent out to the University once a semester. it will measure the satContinued on Page 3

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