DIGITAL PROGRAM GUIDE
NEW ORLEANS ERNEST N. MORIAL CONVENTION CENTER JULY 24-27, 2022
TABLE OF CONTENTS Welcome
2
Strategic Partners
4
Charity Partners
9
Sponsor Recognition
13
Conference Overview
13
Baggage Services Charging Station Cellphones Event Hashtag Coffee Service Dress Code Food & Beverage Service Local Phone Numbers Personal Accountability Commitment Registration Desk Social Distancing Wristband Identifiers Transportation Wi-Fi
Awards & Recognition
24
Chair Award & Lifetime Achievement Accredited Parking Organization Program Recognition 2022 CAPP Recipients Opening Welcome Event General Sessions
31 32
Opening General Session Awards Recognition General Session Pre Conference Course
33
Education Sessions
36
Sunday, July 24 Monday, July 25 Tuesday, July 26 Wednesday, July 27
Mobile App
16
Registration Materials & Swag
17
Shuttle Schedule
19
Golf Tournament
21
Expo Hall Floor Plan
71
Allied State & Regional Associations
72
to New Orleans!
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WELCOME WELCOME TO THE 2022 IPMI PARKING & MOBILITY CONFERENCE & EXPO Welcome to New Orleans! What a rollercoaster we’ve been on—We're thrilled to finally see you! The IPMI Conference delivers the most dynamic and diverse education content, endless networking, and the largest showcase of innovative technology that will keep your finger on the pulse of the technological advances and business models transforming this industry. Whether you’re here to take a deep dive into your professional development, find solutions for new situations (some of which we hadn’t heard of last time we gathered), collaborate with others, seek out new technology, expand your network, or benchmark your operations — you’re in the right place! What’s New and How to Make the Most of Your Experience: For the most interactive experience, download the event mobile app to connect and engage with others in the Activity Feed. Build your own education schedule and provide instant feedback on sessions. Find the complete list of exhibitors and map out your time in the Expo Hall. Plus, updates and notifications will keep you on top of any changes or special activities taking place during the week. Decide how you’d like to experience the next few days. Hugs, handshakes, or waves (grab a wristband at registration to tell others where you’re comfortable)? There’s a lot to see in the Expo Hall. Be sure to use whatever system works for you to keep track of what you saw and from whom, so you can follow up after the show with the solutions that work best with your operation. Don’t forget: Our exhibitors are the top experts in their specialties. Ask questions and have conversations even if you’re not currently on the market for new technology or equipment. Hold onto the business cards you collect and be sure to connect with those new friends when you get home; Forum is a great place to start! It’s also where the conversations you start here will continue with the people you’ve met and those who couldn’t be with us this week. These four days will change your career, create relationships, and catapult your industry knowledge to new levels. We’re glad you’re here and we can’t wait to experience everything that is #IPMI2022. Thanks for being with us.
David G. Onorato, CAPP Executive Director, Pittsburgh Parking Authority
Shawn Conrad, CAE CEO, IPMI
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STRATEGIC PARTNERS IPMI’s Strategic Partners create elevated opportunities for the parking & mobility community and help bridge the difference between the ordinary and the extraordinary. Together with their support, we can continue to grow and advance the parking & mobility profession. Be sure to visit them on the Expo floor and learn more about why these companies are the leading and cutting-edge providers in the industry.
BOOTH #609 Conduent Transportation is a leading provider of curbside management solutions that modernize public sector parking programs, deliver greater convenience for drivers, and make streets safer. Our parking management solutions enable clients to manage people, assets, and funds collected through one integrated portal with a clear view into back-office operations. By centralizing operational data from cameras, sensors, parking meters, apps, and other technologies, our solutions simplify parking operations and put advanced analytics at your fingertips.
BOOTH #307 Flowbird’s cloud-based solutions help our clients ease traffic congestion and efficiently manage their parking and transit systems. Our significant expertise and strong investment into research and development allow us to deliver products and digital services that will help us improve individual journey experiences and make our communities better. Our solutions portfolio includes multi-use kiosks, single/dual space meters, off-street solutions, mobile apps for payment and guidance, and electronic permits.
BOOTH #627 HUB Parking Technology controls all product phases from design, to manufacturing, distribution, installation and post-installation support. Our latest system, Jupiter, is based on new technology which is robust, scalable, modular and flexible for any size installation. JMS, allows PARCS management 24/7 from anywhere and is available in cloud and non-cloud applications. JPass mobile app is the touchless solution for transient and contract parkers and J4M easily validates with just a smartphone. Page 4
STRATEGIC PARTNERS
BOOTH #237 Based in San Diego, CA, IPS Group focuses on the design, engineering, and manufacturing of intelligent parking technologies, payment processing systems, SaaS management software, and low-power wireless telecommunications. The company offers a fully-integrated smart product suite comprised of single-space meters, multi-space pay stations, pay station upgrade kids, vehicle detection sensors, smart cash collection systems and SaaS management software with advanced analytics.
Booth #515 LAZ Parking is the largest and fastest-growing privately owned parking operator in the U.S. LAZ operates over 1.2 million parking spaces in over 3,200 locations in 35 states and 444 cities. Over the past decade, LAZ has led the industry with business intelligence, eCommerce solutions, and most recently its Proximity On-Demand Services – “LAZ PODS”. Leveraging their national real estate parking network through, LAZ PODS includes EV charging, micro warehousing, last mile logistics, and ghost kitchens.
BOOTH #127 PayByPhone is one of the fastest-growing mobile payment companies in the world, processing over 135 million transactions annually with over 45 million users. Through their mobile web, smartphone and smartwatch applications, PayByPhone helps millions of drivers easily pay for parking without the hassles of waiting in line, having to carry change or risking costly fines. A subsidiary of Volkswagen Financial Services AG, PayByPhone is leading the way in the creation of the mobile future. Page 5
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STRATEGIC PARTNERS
BOOTH #427 PayLock has invented new ways for you to manage parking that will change how your customer views you – for the better. “SELF-RELEASE BOOTING, DIGITAL PERMITTING, EXPRESS BOOTING, AND EASY LPR help public and private parking managers do more for less AND change your customers parking behavior for the better. You’ll get hardware, software and the nation’s best call center resulting in saved time, more choices, and fewer complaints.”
BOOTH #331 Scheidt and Bachmann, a global supplier of parking systems offers an open digital solutions platform for parking and mobility hub management with entervo. With a multitude of APIs, entervo offers individual possibilities and options for innovative, future-based and investment-safe business models. The parking management system can be smartly integrated into existing systems, in-house or third-party, and thus becomes part of cross-industry concepts. For more information visit www.scheidt-bachmann.com.
BOOTH #644 Southland's 60 years of pioneering ticket printing solutions for the parking industry is now a strategic partner with HONK to bring unattended payments to more parking locations across North America. HONK's industry leading contactless payment technology with Southland's ticketing and transit network, will help make parking easier, faster and ever-changing. NOW More Than Just Tickets! Tickets Made in the USA and Sold Worldwide Page 6
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STRATEGIC PARTNERS
BOOTH #719 T2 is the largest provider of parking and mobility solutions in North America. With over 27 years in business, T2 now serves nearly 2,000 customers and maintains the largest Customer Community with over 5,000 active members. T2 helps universities, municipalities, operators, healthcare campuses, and transportation hubs generate revenue and operate efficiently with a comprehensive, integrated suite of solutions featuring touchless and contactless capabilities.
CONFERENCE PARTNERS IPMI WOULD LIKE TO ACKNOWLEDGE OUR OFFICIAL MEDIA PARTNER: Mobility Makers is the world’s first community of professionals 100% dedicated to sustainable mobility. The community helps to facilitate connections and collaboration in the mobility sector between corporates, startups, policy makers, VC and researchers.
IPMI WOULD LIKE TO ACKNOWLEDGE OUR OFFICIAL MARKETING PARTNER:
At Pixels+Ink Studio, LLC, we work with businesses who are looking for the marketing support they need – to get work done. Have a busy marketing team who just can’t seem to get to those back-burner marketing initiatives? Is your team looking for support to fill in for staff during a transition? Or, are you a business owner who just doesn’t know where to start with marketing? Pixels+Ink Studio can help.
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CHARITY PARTNERS Support CAPP Candidates to Advance the Profession Use the Venmo QR code to make a donation of any amount
CAPP is respected worldwide as the leading credential in parking and mobility. CAPPs represent the best of the industry advancing the profession and leading with innovation, professionalism, and expertise. Anyone who is pursuing CAPP within the next two years or any current CAPP who has accumulated six CAPP points may apply for scholarship funding. Your contribution goes directly to support these candidates. Candidates apply for funds to offset registration fees, travel, and lodging expenses for all IPMI Professional Development opportunities.
Duncan Solutions and IPMI collaborate to support the Boys & Girls Clubs of America Duncan Solutions and its parent company, Navient, are proud partners of Boys & Girls Clubs of America. Boys& Girls Clubs of America serves more than four million young people across the country and delivers innovative programming through Club staff and programs. Our partnership brings resources to support equity for youth and includes local and national initiatives for career preparation, college and financial aid education, and employee engagement. Specific to transportation, Duncan Solutions sponsors Boys & Girls Clubs of Metro Los Angeles’ Transportation Program, helping embers participate in safe, highquality after-school programming. “Transportation is a primary barrier to youth engaging in after-school Club enrichment,” says Patrick Mahoney, President & CEO, Boys & Girls Clubs of Metro Los Angeles. “With Duncan’s support, we are safely transporting at least 50 more youth daily to our location in Watts, a community that has seen a significant increase in violence over the past year.” Duncan Solutions, LLC will donate $5.00 for each business card collected at the booth to the Boys and Girls Club. (Only one business card per person!) Visit Duncan Solutions in booth #527 for more information on how you can support the Boys and Girls Club with us! Page 9
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CHARITY PARTNERS TEZ Technology and IPMI join forces to raise donations for Liberty’s Kitchen and the American Foundation for Suicide Prevention. In partnership with IPMI, TEZ Technology is proud to raise donations, and generate awareness for two charitable organizations this year at the 2022 IPMI Parking and Mobility conference in New Orleans, Louisiana. These charities will receive 100% of the contributions collected which will go to a nationally focused charity in the American Foundation for Suicide Prevention and a locally focused, New Orleans charity, Liberty’s Kitchen. We are excited to lend a hand and hope that you’ll be able to help these two organizations continue to make a difference in the lives of thousands.
TEZ is providing the payment platform to make it easy for you to donate and IPMI is providing exposure to the donation drive. Donating takes only a minute. Here’s how to donate now: To donate to Liberty’s Kitchen—Text LIBERTY to 25023 To donate to American Foundation for Suicide Prevention, text AFSP to 25023 Tap the link that is sent via text. Enter the amount and your payment information
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SPONSOR RECOGNITION A special thank you to the following conference sponsors.
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CONFERENCE OVERVIEW Personal Accountability Commitment
Social Distancing Wristband Identifiers
By attending the IPMI Parking & Mobility Conference & Expo in New Orleans, La., you agree to abide by and engage in certain health- and safety-beneficial conduct while attending the event. This includes, but is not limited to, engaging in appropriate physical distancing, and not attending the event if you are ill or have been recently exposed to COVID-19.
Look for attendee color-coded wristbands that signal your colleagues' preference for greetings. Pick up your wristband at registration. GREEN BAND= I'M OK WITH HUGS
YELLOW BAND= ELBOW BUMPS ONLY
Transportation This year’s event is self-contained inside the New Orleans Ernest N. Morial Convention Center except for the 29th Annual William Voigt CAPP Classic Golf Event & Tournament, held at the TPC Louisiana golf course and the Opening Welcome Event, held at The National WWII Museum. For a complete list of our shuttle schedule and departure locations, see page 19.
Baggage Services Due to liability issues, IPMI, or any representative of IPMI cannot hold or secure any personal baggage during the Conference. Luggage storage may be available at your respective hotel property. Be sure to verify checkout time with the hotel’s front desk.
Dress Code The Conference dress code is business casual.
Cell Phones/Devices As a courtesy to presenters and other participants, please set cell phones to silent/vibrate mode during sessions. It is strictly prohibited to record any session with your mobile or similar device.
RED BAND= WAVE FROM 6FT
Power up! Power your device at one of our charging stations on the 2nd floor. Or pick up a portable device at the registration desk for on-the-go charging. Sponsored by:
Official Event Hashtag—#IPMI2022 Get social! There are plenty of ways to stay connected and engage—start a discussion or share photos in the activity feed of the mobile app, or on any number of social media platforms. Be sure to include the event official hashtag #IPMI2022 in your posts.
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CONFERENCE OVERVIEW Registration Details The main registration desk is located the First Floor of the New Orleans Ernest N. Morial Convention Center—in front of Hall D. Staff is available if you have not pre-registered.
Registration Check-in Hours Sunday, July 24 Monday, July 25 Tuesday, July 26 Wednesday, July 27
8:00 a.m. – 5:00 p.m. 8:00 a.m. – 5:00 p.m. 8:00 a.m. – 5:00 p.m. 8:00 a.m. – 4:00 p.m.
Local Phone Numbers New Orleans Marriott Phone: +1-(504) 581-1000
Food & Beverage Schedule Coffee Service: 2nd Floor Foyer Monday, July 25 Tuesday, July 26 Wednesday, July 27
8:00 a.m. – 9:30 a.m. 8:00 a.m. – 9:30 a.m. 8:00 a.m. – 9:30 a.m.
Lunch: 2nd Floor Foyer Sunday, July 24
1:00 p.m. – 2:00 p.m.
Lunch: Exhibit Hall D Monday, July 25 Tuesday, July 26 Wednesday, July 27
12:00 p.m. – 1:00 p.m. 12:00 p.m. – 1:00 p.m 12:00 p.m. – 1:30 p.m
New Orleans Marriott Warehouse Arts District Phone: +1-(504) 613-2888 Courtyard by Marriott New Orleans Downtown/Convention Center Phone: +1-(504) 598-9898 Hilton Garden Inn New Orleans Convention Center Phone: +1-(504) 525-0044 Hampton Inn & Suites New OrleansConvention Center Phone: +1-(504) 566-9990
Get connected! Tap into our high-speed Wi-Fi while attending the event. Download the mobile app, check email, and take session surveys. Network: IPMI2022 Password: IPMINOLA22
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CONFERENCE MOBILE APP Now, let’s get you mobile!
Mobile app brought to you by:
Our comprehensive app is designed to help you search, select, seek, and connect with your peers both before, during and long after the conference is over. With the IPMI Conference & Expo mobile app, you can: Search through the full agenda, from General Sessions, Education Sessions and Speakers galore! Select and bookmark the sessions and events you want to attend, creating a personalized agenda that works for you. Get real-time event updates, reminders and exclusive content. Seek out specific Exhibitors based on your product/service interests and create yourself a customized floor plan for easy navigation on the expo hall floor. Connect with peers, exhibitors, speakers, and others through the activity feed, surveys or direct one-on-one messaging within the app. Participate in surveys and share your feedback in real-time! The mobile app is available from the Apple App Store or Google Play store by searching for IPMI2022 or by scanning the QR code below. When prompted, please allow notifications from the app. The app is password protected. After downloading, enter your email address and the password in your registration confirmation.
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REGISTRATION MATERIALS
THE SWAG IN YOUR BAG! Stop by registration for your event materials. Limited quantities available, so check-in early! The self check-in kiosks will be located on Level 1 of the Ernest N. Morial Convention Center outside of Hall D. Compliments of:
Compliments of:
Visit TEZ Technology in booth #606!
Visit IPS Group, Inc in booth #237!
GRAB YOUR CONFERENCE TSHIRT EARLY BEFORE THEY RUN OUT. Limited sizes available.
Interested in sponsoring these items for 2023? Visit registration to find out how! Page 17
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SHUTTLE SCHEDULE DAILY NEW ORLEANS MARRIOTT SHUTTLE
Transportation compliments of:
Offered on Sunday - Wednesday. Shuttles will leave from the New Orleans Marriott and run every 15 minutes. ADDRESS: 555 Canal St. (Marriott), 500 Canal St. (Sheraton), New Orleans, La. All guests will load at Sheraton New Orleans, located across the street.
SUNDAY, JULY 24 START TIME: 7:30 AM
LAST SHUTTLE: 5:00 PM
MONDAY, JULY 25 - WEDNESDAY, JULY 27 START TIME: 7:00 AM
LAST SHUTTLE: 5:30 PM
GOLF TOURNAMENT SHUTTLE - SUNDAY, JULY 24 Shuttles will leave from the below locations. Please be in the designated pickup location 15 minutes prior to departure. All passengers must be pre-registered; staff will be checking roster.
PROPERTY
LOCATION
If you are staying at:
Load at Sheraton across the street
New Orleans Marriott If you are staying at:
Convention Center Hotels
DEPARTURE TIME
RETURN TIME
6:30 AM
2:00 PM
Hampton Inn > Hilton Garden Inn > Marriott Warehouse Marriott Warehouse
6:30 AM
2:00 PM
OPENING WELCOME EVENT SHUTTLE - SUNDAY, JULY 24 Shuttles will leave from the below locations. Please be in the designated pickup location 15 minutes prior to departure for the first shuttle at 6:00 PM. All other pick-up/drop-offs will be on a rotating basis approximately every 30 minutes.
PROPERTY If you are staying at:
New Orleans Marriott If you are staying at:
Convention Center Hotels
LOCATION Load at Sheraton across the street Hampton Inn > Hilton Garden Inn > Marriott Warehouse Marriott Warehouse
DEPARTURE TIME 6:00 PM 6:00 PM
Page 19 *Any changes to this schedule will be communicated via the mobile app. You must allow notifications to receive messaging.
GOLF TOURNAMENT Proceeds from the William Voigt CAPP Classic Golf Tournament support the CAPP Scholarship Fund and CAPP Program, which help eligible candidates obtain and maintain the industry’s leading credential.
GOLF SCHEDULE Sunday, July 25 6:30 a.m. - Buses depart from the New Orleans Marriott and Convention Center hotels. See shuttle schedule for more information. 7:00 a.m. - Arrive at TPC Louisiana—Registration/Pairings Information provided 7:45 p.m. - Golfers must be at their carts 8:00 p.m. - Shotgun Start (Beverage service will be available on course) 2:00 p.m. - Travel back to the New Orleans Marriott and Convention Center hotels. Transportation Golfers will be picked up from above locations on Sunday and transported by shuttle to TPC Louisiana. Shuttles depart promptly at 6:30 a.m. Please arrive in designated pickup location 15 minutes prior. Following registration and putting, golfers should be at their carts by 7:45 a.m. for 8:00 a.m. shotgun start. Awards Ceremony will be held immediately following tournament.
Mulligans | Raffle Tickets | CAPP Scholarship Fund & CAPP Program Donations Speed up your check-in! Buy your mulligans and raffle tickets or donate to a good cause before you arrive. Use the QR code on this page to Venmo IPMI your purchase. Make sure to add a note to your payment so we know what you are purchasing. Details to be provided to all registered golfers prior to arrival.
IPMI wishes to thank the Annual Golf CAPP Classic event supporters/sponsors. Funds raised from the tournament support the CAPP Scholarship Fund and CAPP Program. Page 21
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GOLF TOURNAMENT Proceeds from the William Voigt CAPP Classic Golf Tournament support the CAPP Scholarship Fund and CAPP Program, which help eligible candidates obtain and maintain the industry’s leading credential.
CAPP CLASSIC SIGNATURE SPONSORS
CAPP CLASSIC SPONSORS
WITH GENEROUS SUPPORT FROM OUR SPONSORS Drink Station Sponsor
Longest Drive Sponsor
Beverage Cart Sponsors
Golf Ball & Golf Towel Sponsor
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AWARDS & RECOGNITION Chairman’s Recognition and Lifetime Achievement Award Winners IPMI is fortunate to have so many knowledgeable, professional volunteers leading and directing our association. Many of these volunteers are assisting professional staff on several committees, not just the IPMI Board of Directors. David Onorato, CAPP, IPMI Chair, has been tasked with choosing individuals to receive Chairman’s Recognition Awards and awards for Lifetime Achievement. The individuals below will be recognized by their peers and receive their awards at Monday's Opening General Session.
2022 Lifetime Achievement Awards
Allen Corry, CAPP DFW International Airport
Wayne Mixdorf, CAPP City of Lincoln, Nebraska
2022 Chair Awards
Carey E. Redd, CAPP New London Parking Authority
David Stein New York City Department of Transportation Page 24
AWARDS & RECOGNITION Accredited Parking Organization (APO) Program These organizations achieved comprehensive standards for excellence for best practices in responsible parking management and operations, customer service, sustainability, security and more.
ACCREDITED PARKING ORGANIZATIONS WITH DISTINCTION
University of Kansas Medical Center
University at Buffalo
Miami Parking Authority
ParkHouston
University of California, Los Angeles
REEF Parking
University of Wisconsin, Madison
ACCREDITED PARKING ORGANIZATIONS
Hamilton County Ohio Stadia and Parking
Lancaster Parking Authority
LAZ Parking Page 25
CURRENT APOS With many thanks for their contributions, dedication to excellence, and commitment to the Accredited Parking Organization Program, we recognize all of IPMI’s APOs. Arizona State University, APO with Distinction, Accredited 2018, Reaccredited 2021
Miami Parking Authority, APO with Distinction, Accredited 2015, Reaccredited 2022
California State University, Fullerton, APO, Accredited 2021
Missoula Parking Commission, APO, Accredited 2015
City of Columbus, APO with Distinction, Accredited 2021 City of Durham, APO with Distinction, Accredited 2018, Reaccredited 2021 City of Houston, APO with Distinction, Accredited 2015, Reaccredited 2022 City of Lincoln, APO, Accredited 2021 City of Tucson, APO with Distinction, Accredited 2018, Reaccredited 2021 City of Virginia Beach, APO, Accredited 2017, Reaccredited 2020 Cornell University, APO, Accredited 2015 Dallas Forth Worth International Airport Operations Department, APO with Distinction, Accredited 2017, Reaccredited 2020
Parking Authority of River City, APO with Distinction, Accredited 2020 Philadelphia Parking Authority, APO with Distinction, Accredited 2018, Reaccredited 2021 Pittsburgh Parking Authority, APO with Distinction, Accredited 2017, Reaccredited 2020 REEF Parking, APO with Distinction, Accredited 2019, Reaccredited 2022 SP Corporation, APO with Distinction. Accredited 2016 Stadia & Parking, Hamilton County, Ohio, APO, Accredited 2019, Reaccredited 2022 Texas A&M Transportation Services - College Station, APO with Distinction, Accredited 2017, Reaccredited 2020 UF Health Shands Parking & Transportation, APO, Accredited 2020
Denver International Airport, APO with Distinction, Accredited 2018, Reaccredited 2021
University at Buffalo, APO, Accredited with Distinction 2020
Georgia Institute of Technology, APO, Accredited 2020
University of California, Los Angeles, APO with Distinction, Accredited 2019, Reaccredited 2022
Kansas University Medical Center, APO with Distinction, Accredited 2019, Reaccredited 2022
University of California, Riverside, APO with Distinction, Accredited 2018, Reaccredited 2021
Lancaster Parking Authority, APO, Accredited 2019, Reaccredited 2022 LAZ Parking. APO, Accredited 2022 Lexpark , APO, Accredited 2017, Reaccredited 2020
University of Mississippi, APO, Accredited 2020 University of North Carolina, Charlotte, APO, Accredited 2018, Reaccredited 2021 University of Wisconsin, Madison. APO with Distinction, Accredited 2022. Page 26
CAPP RECOGNITION 2022 CAPP RECIPIENTS CAPP is respected worldwide as the leading credential in parking & mobility. As ambassadors for advancing the parking & mobility profession, CAPPs contribute through their leadership and their willingness to give back to the parking & mobility community by sharing knowledge through publications, presentations, media outreach, and professional development forums. The CAPP community comprises the very best in the profession—mentors, innovators, leaders—who combine talent, skills, expertise, and a commitment to share their ideas and expertise to advance the parking & mobility profession. On behalf of the International Parking & Mobility Institute, congratulations to the following individuals who have earned the CAPP credential and will be recognized during Tuesday's Awards Recognition & Ceremony General Session: Martin R. Arroyo, CAPP Director Transportation Services University of Washington at Bothell
Charlie Grab, CAPP Director of Parking and Commuter Choice Harvard University
Adam Burke, CAPP General Manager LAZ Parking Ltd.
Lonetta Hanson, CAPP Assistant Director University of Minnesota
Peter Cho, CAPP Senior Manager, Business Operations LAZ Parking Ltd. Andrew Cushman, CAPP General Manager LAZ Parking Ltd. Christina Dayton, CAPP Deputy Director Allentown Parking Authority Adam Feller, CAPP Operations Manager LAZ Parking Ltd. Robert Ferrin, CAPP Senior Practice Builder, Parking & Mobility Kimley-Horn
Florezel Jose, CAPP Operations Manager LAZ Parking Ltd. Junior Khan, CAPP General Manager Elite Parking Services Stephen Logan, CAPP Operations Manager LAZ Parking Ltd. Muhammad Mansoor, CAPP VP, Government Operations LAZ Parking Ltd. Maria McMullen, CAPP Customer Service Supervisor University of Illinois at Urbana-Champaign Page 28
CAPP RECOGNITION 2022 CAPP RECIPIENTS CAPP is respected worldwide as the leading credential in parking & mobility.
On behalf of the International Parking & Mobility Institute, congratulations to the following individuals who have earned the CAPP credential and will be recognized during Tuesday's Awards Recognition & Ceremony General Session: Tate Misiaszek, CAPP Area Manager LAZ Parking Ltd.
Troy Richter, CAPP Director of Parking Services University of Wisconsin, La Crosse
Nicholas Morris, CAPP Senior Director of Business Development LAZ Parking Ltd.
Adrienne Tucker, CAPP Parking Services Manager City of Manhattan, KS
Michael O’Dell, CAPP Deputy Project Manager JASINT Consulting and Technologies, LLC
Heidi Wingate, CAPP General Manager Elite Parking Services
Interested in pursuing CAPP Certification? Free and open to all IPMI members who want to learn more about CAPP, sign up to be added to our new CAPP Track, and we'll be in touch with resources, free programs, and more. Let us share the journey to CAPP with you and take the next step in your career in the parking, transportation, and mobility industry. Sign up today!
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OPENING WELCOME EVENT
Join us as we kick off the 2022 IPMI Conference & Expo at The National WWII Museum! IPMI’s Opening Welcome Event is known for high-energy networking, captivating entertainment and a taste of the host city. The National WWII Museum tells the story of the American experience in the war that changed the world—why it was fought, how it was won, and what it means today—so that all generations will understand the price of freedom and be inspired by what they learn. DON'T FORGET! BRING YOUR NAME BADGE! We will be utilizing scanners for this event so please remember to bring your name tag with you. NO EXCEPTIONS. NO REFUNDS. NO CASH VALUE. Attendees: This event is included with Full registration, Pre-Conference Course registration or Sunday Daily registration. Exhibitors: Received one Opening Welcome event ticket per 100 sq. ft. of booth space rented. Please check with registration if you are unsure if you are registered. Additional tickets may be purchased.
SILVER SPONSORS
BRONZE SPONSOR
EVENT PARTNER
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GENERAL SESSIONS OPENING GENERAL SESSION Lead Yourself First: Lessons in Adversity & Resilience Monday, July 25 | 10:30 am – 12:00 pm Second Floor—La Nouvelle Orléans Ballroom Mike Erwin Character & Leadership Center
Sponsored by:
Army combat veteran, social entrepreneur, author, and homesteader, Mike Erwin, will keynote the 2022 IPMI Parking & Mobility Conference & Expo. In the military, VUCA is a phrase that describes the ‘fog of war’. It's also an accurate way of characterizing the world since March 2020—volatile, unpredictable, chaotic, and ambiguous. A VUCA environment creates relentless challenges, but also opportunities. Mike will share insights, experiences, and strategies to grow more resilient in the face of stress and adversity. Mike will draw on experiences from Iraq and Afghanistan, and from researching his first book, and share why people must lead themselves first. When we lead ourselves first in times of high stress, we can prevent burn-out and address other challenges that arise for our teams, our families, and our organizations. Join Mike and the IPMI community on the journey to greater resiliency at the Opening General Session at #IPMI2022.
GENERAL SESSION: AWARDS & RECOGNITION CEREMONY Tuesday, July 26| 9:00 am – 10:30 am | Second Floor—La Nouvelle Orléans Ballroom Sponsored by: Join your fellow parking, mobility, and transportation peers as we recognize the best and brightest in our industry. This exciting general session will honor individuals and organizations in the following programs: Accredited Parking Organization (APO) Awards of Excellence Professional Recognition Awards 2022 CAPP Recognition
JOIN US FOR BREAKFAST!
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PRE CONFERENCE COURSE CRITICAL OPERATIONS: FINANCE, MAINTENANCE, & DISASTER RECOVERY SUNDAY, JULY 24 PRE REGISTRATION REQUIRED 7 CAPP Points, 0.7 CEUs Room: 237
COURSE SCHEDULE
8:30 – 10:15 am | Emergency Preparedness, Disaster Recovery, and Planning Resilient Operations Presented by: Erica Hupka, Assistant Director of Emergency Management, University of Kansas Medical Center Planning ahead for resilient operations requires more than a disaster recovery plan. Learn how to approach this challenge at an organizational level, assess your operation and potential risks, and develop a comprehensive strategy including a multi-year training plan. Participants explore scenarios through tangible examples, formulate a Hazard Vulnerability Assessment (HVA), and work collaboratively to execute strategies and best practices. 10:15 – 10:30 am | BREAK
10:30 am – 1:15 pm | Construction, Asset Management, and Maintenance Strategies Best Practices Presented by: Mark N. Santos, CAPP, PE, Director of Operations, Walker Consultants Maintaining and restoring parking structure capital assets is critically important for your successful operations. Parking provides the first and last impression for patrons in your city, campus, or destination. First and foremost, parking owners and operators must provide a safe and secure environment in their structures designed for the health, safety, and well-being of everyone who accesses the facility. Inherently exposed to the elements, parking structures are specialized structures that must be designed, maintained, and restored for long-term durability. This session includes detailed training on construction types, deterioration methods, maintenance recommendations, and restoration approaches. 1:15 – 2:45 pm | LUNCH
2:45 –5:00 pm | The Strategy of Finance: Pricing Structures and Revenue Maximization Best Practices Presented by: George J. Mclean, CAPP, MPA, Senior Business Analyst, Miami Parking Authority Understanding the big picture for your operation from a financial perspective forms the foundation of successful management for your organization, staff, and assets. This session will explain how to create and assess fee structures based on the evaluation of utilization and occupancy studies, pricing strategies (dynamic, progressive, congestion), and market-rate survey comparisons. Participants will identify and explore techniques to manage revenue appropriately by performing daily payment method reconciliations, monthly access cards, and special event audits, and conducting scheduled and unscheduled internal auditing of revenue. They will examine best practices in managing expenses, including comparisons of contract-topayments, orders-to-invoice-to-inventory, and monthly expense pattern changes. Page 33 Offers professional development points toward an applicant’s 25 minimum point requirement and/or continuing education units (CEUs) provided the attendees score a 70 percent or greater on the end of course assessment.
EDUCATION Education Tracks To make it easier to determine education content for your needs, sessions are broken into tracks. Use the key code below to help you navigate the jam-packed education schedule for a more tailored experience. You will notice these icons throughout the education schedule and on event signage.
Community & Connectivity
Management & Leadership
People & Human Resources
Technology & Innovation
The Big Picture
Shoptalks
CAPP Points Earn up to 9 CAPP Points towards your CAPP application or the maximum in Program Type 2 for Recertification. General Sessions, Shoptalks and Learning Labs are not eligible for CAPP Points. Speaker Handouts If a speaker has provided session handouts to IPMI, access them in the mobile app by selecting the session from the schedule. If you do not see handouts available through the mobile app or through the Attendee Service Center, please contact our Conference team at conference@parking-mobility.org. Session/ Speaker Feedback In support of our sustainability efforts and to capture session attendance in a more efficient manner, please provide feedback for each session by accessing the session within the mobile app. There you will find a brief survey for each session that will capture your thoughts and attendance. Speaker Cancellations IPMI cannot be held responsible in the event of a speaker cancellation. We reserve the right to modify the event agenda or substitute speakers without notice.
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SCHEDULE Time
Session
Location
William Voigt CAPP Classic Golf Tournament & Event
TPC Louisiana 11001 Lapalco Blvd Avondale, LA 70094
Sunday, July 24 7:00 a.m. - 2:00 p.m.
Shuttles depart promptly at 6:30 a.m. from all hotel properties.
8:00 a.m. - 5:00 p.m.
Registration Open
Convention Center Hall D Foyer
8:30 a.m. - 5:00 p.m.
Pre Conference Course: Critical Operations: Finance, Maintenance, & Disaster Recovery
Convention Center Room: 237
10:30 a.m. - 11:30 a.m.
First Timers Networking Session
Convention Center
11:30 a.m. - 1:00 p.m.
SHOPTALKS
By invitation only!
Convention Center Room: 238-239
Airport Operations Moderated by: Jannette Benefee - DFW International Airport
Airport operations face unique challenges. Bring your questions, concerns, and ideas to address changing business and leisure travel patterns, as well as the competing demands of efficient operations, safety and wellness best practices, asset maintenance, and more.
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SCHEDULE Time
Session
Location
Sunday, July 24 11:30 a.m. - 1:00 p.m.
SHOPTALKS Hospital, Healthcare, and Medical Center Operations
Convention Center Room: 252-254
Moderated by: Steve Gorski, CEO, DESIGNA Sponsored by:
In the face of continuing challenges, hospital and healthcare industry professionals maintained and even expanded patient, staff, and fleet operations under extreme duress and ever-evolving safety and wellness practices. Join industry professionals to share your experience and insights as well as your plans to maintain efficient operations; serve patients, staff, and visitors; and build out programs and services to connect our communities with equitable and effective access to healthcare resources. Convention Center Room: 244
Municipalities, Cities, and Downtowns Sponsored by:
Moderated by: Hooman Shahidi, Co-Founder, President - EVPassport, Inc. Connect with municipal parking and mobility professionals as they dive into conversations about reopening and recovery efforts. From long-lasting financial impacts and planning to address revenue recovery and new revenue streams to innovative curb management programs and pilots, share your experiences and learn how your colleagues are redefining smart cities, transportation equity, and more. University & Campus Operations
Sponsored by:
1:00 p.m. - 2:00 p.m.
Moderated by: Kacey Siskind, Senior Vice President, HONK
Convention Center Room: 245
Academic parking and mobility professionals are being faced with changing revenue models and fiscal challenges and evolving learning formats resulting from the return to campus. Join the discussion on these topics, as well as multi-modal opportunities, event parking, new technology and platforms, and other relevant education industry issues. LUNCH
Convention Center Room: 2nd Floor Foyer Page 37
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EDUCATION Time
Session
Location
Sunday, July 24 2:00 p.m. - 3:00 p.m.
EDUCATION SESSIONS Creating a New Ecosystem: Airport Parking Focused on Net Revenue
Sponsored by:
Presenters: Jeff Cushman, MBA, Brett Winslow, and Sean Neasi – ABM. Los Angeles World Airports’ (LAWA) vision of revolutionizing its parking environment was clearly defined in their vision statement: LAWA’s Smart Parking solution will monitor in real-time and monetize any chargeable parking space with the goal of increasing revenue and improving the customer experience. The process began with the development of an industry-unique RFP that promoted creativity while maintaining accountability.
Effective Meetings: A Workshop on How to Lead and Participate in Meetings That Matter Sponsored by:
Convention Center Room: 238-239
Convention Center Room: 243
Presenter: Jon Forster, CAPP – Fishbeck. Have you ever been in a meeting that wasted your time? Unfortunately, we all have - even more so with virtual meetings. Don't be that meeting organizer! There are key principles for the leader (and attendees) to get the most out of everyone's time. Learn how to lead meetings with focus and intent that people are happy to attend knowing it will be worth their time. It’s Not One-Size-Fits-All: Best Practice Approaches to Municipal Parking Technology Procurement
Convention Center Room: 252-254
Presenters: Henry Servin, PE - City of Santa Monica; Michael Chiodo - IPS Group. Sponsored by: It’s time to embrace alternatives to the parking solution procurement process. Depending on your goals, operational complexities -- and of course, time -- the competitive bidding process may not always be the most practical. This session dives into the case study of the City of Santa Monica to share the experiences faced in taking a combination approach of contract piggybacking and research to ensure the right choice, backed by data and a proven trial. Page 39
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EDUCATION Time
Session
Location
Sunday, July 24 2:00 p.m. - 3:00 p.m.
EDUCATION SESSIONS Montreal's New Sustainable Mobility Agency: Better Sharing of Public Space and Improved Mobility Through Parking Management
Sponsored by:
Convention Center Room: 244
Presented by: Charles de la Chevrotiere - Agence de mobilite durable de la Ville de Montreal Join us to learn more on how Montreal's new Sustainable Mobility Agency hit the ground running and is already innovating and addressing core issues through its new governance and ongoing projects. A new era of parking management and urban mobility is on the horizon!
Reimagining Campus Mobility: Princeton Moves to 100% Electric Transit Operations Sponsored by:
Convention Center Room: 245
Presenters: Charlie Tennyson, CAPP - Princeton University; Paulo Nunes-Ueno - NunesUeno Consulting; Michelle Poyourow - Jarrett Walker + Associates. This year, Princeton’s TigerTransit fleet will be one of the few operations in the country to operate 100% electric with no diesel “safety net.” The transition to electric operations began during a bigger, year-long effort to reimagine campus mobility. Shuttles, bikeshare, carshare, on-demand service, cycling, and walking were all part of a new Campus Mobility Framework, which has changed the way the university integrates mobility and public transit into its short- and long-term plans.
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EDUCATION Time
Session
Location
Sunday, July 24 3:30 p.m. - 4:30 p.m.
EDUCATION SESSIONS Digital Parking Solutions: Increasing Revenue, Equity, and Flexibility on University Campuses
Sponsored by:
Convention Center Room: 238-239
Presented by: Kristen Locke, CAPP - Parkmobile, LLC; Dr, Perry Eggleston, CAPP, DPA and Ramon G Zavala- University of California, Davis. Many universities are using the pandemic disruptions as an opportunity to harness the latest, consumer-friendly parking technologies to completely reimagine campus parking. This session will examine how long-term permits are limiting growth, and how a digital, daily-decision model can increase parking revenue and equity. We will examine how digital solutions can help campuses to make better use of their space and discuss best practices for implementing digital parking. Extreme Makeover: City of Lansing Parking Structures
Sponsored by:
Convention Center Room: 243
Presented by: Mike Whalen, PE, and Jake Jeppesen - Walker Consultants; Chad Gamble, PE - City of Lansing. What does it take to successfully execute an extreme makeover that transforms the parking for a major city? Representatives from the City of Lansing and Walker Consultants will provide a case study on a project that went far beyond a standard renovation, ultimately requiring four years of daily engagement with community leaders, politicians, owners, parking managers and operators, and experts from a variety of design and engineering trades to make it happen. Moving the project from a vision to acquiring $15 million funding and overcoming challenges that transformed a capital city will be the focus of this discussion. “I’ll only be a minute…or two”: Flexible Curbs in the COVID Era and Beyond
Convention Center Room: 244
Presented by: David Lipscomb, Curbside Manager - District of Columbia DOT. Sponsored by:
The District of Columbia’s pick-up/drop-off (PUDO) zone pilot program has become a popular curbside program for private and commercial users in both every day and public health emergency applications. This session will focus dynamic, enforceable, and adaptive short-term curbside access programming in the COVID era with an eye toward sustainability in all conditions. Page 42
EDUCATION Time
Location
Session
Sunday, July 24 3:30 p.m. - 4:30 p.m.
EDUCATION SESSIONS Convention Center Room: 252-254
Safety Comes First: The Future of Enforcement, Parking Mobility, and Autonomous Vehicles
Presented by: Shawn McCormick - City and County of San Francisco (SFMTA). Sponsored by:
To prepare for future success, agencies need to adapt parking enforcement to the new environment while considering various programs designed to help low income and underserved communities. It will be vital to address mobility program challenges to keep our curbs and sidewalks safe, and to prepare for the expansion of driverless vehicles to our cities. This session will address options and solutions to ensure safe streets and keeping our staff safe. The Leadership Breakfast Club: Lessons from a Nerd, an Athlete, a Basket Case, a Princess, and a Criminal
Sponsored by:
Convention Center Room: 245
Moderated by: Casey Jones, CAPP, FLASH Presented by: Carmen Donnell, CAPP - PayByPhone US Inc.; Gary Means, CAPP Lexington & Fayette County Parking Authority; Brian Shaw, CAPP - Stanford University; Nicole Hankins, SP+. In the film The Breakfast Club, the portrayed students think they have little in common but as their day in detention unfolds, they bond and realize they share more than they don’t. Leadership experiences are similar. We often feel alone in coping with challenges only to find out that every leader faces similar issues. This distinguished panel of leaders will discuss their experiences, share lessons learned, and provide advice to new and seasoned leaders alike.
6:30 p.m. - 10:0 p.m.
OPENING WELCOME EVENT: THE NATIONAL WORLD WAR II MUSEUM Must have name badge. See shuttle schedule on page 19.
Sponsored by:
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EDUCATION Session
Location
8:00 a.m. - 5:00 p.m.
Registration Open
Convention Center Hall D Foyer
9:00 a.m. - 10:00 a.m.
EDUCATION SESSIONS
Time Monday, July 25
Creating Commuter Shift: The Journey to Implementing a Daily Parking Program on a University Campus Sponsored by:
Convention Center Room: 244
Presented by: Jeffrey Elsey, PE, CAPP, LEED AP - Kimley Horn; Michael Briggs, AICP Vanderbilt University. Vanderbilt University is developing a comprehensive transportation demand management program and reducing the amount of parking on campus in exchange for human-scale learning and experiential uses. This interactive presentation will lead the audience through the challenges faced, opportunities sought, and lessons learned. The discussion will challenge preconceived notions regarding daily parking programs and leave audience members curious and inspired to implement similar programs on their campuses. The Jetsons: The Parking Payment Systems of the Future
Sponsored by:
Presented by: Jon Martens, CAPP, AICP - Walker Consultants; Michael Tudor, CAPP Parking Authority of River City; Mark Schleyer, CAPP - Passport Labs, Inc. Join us for an interactive session where we jet into the future to and look at how the ever-changing currency trends may affect how we make payments for parking services. From Venmo to Bitcoin, consumers are looking for ways to pay for services beyond traditional cash or credit card. Expanding payment options offers both benefits and risks. When the topic comes up, be prepared to participate in the conversation. Using APDS Specifications & Tools for Efficiency & Innovation
Sponsored by:
Convention Center Room: 243
Convention Center Room: 238-239
Presented by: Michael Drow, CAPP, PMP - Parking Revenue Recovery Services (PRRS), Inc. Gathering, interpreting, and sharing data in parking and mobility continues to challenge innovation in our industry. Join industry professionals to discuss the new Alliance for Parking Data Standards and ISO-approved global data specification and resources and learn how organizations are using the specifications and related documents to share complex data streams in this Page 45 open-source environment.
EDUCATION Time
Session
Location
Monday, July 25 9:00 a.m. - 10:00 a.m.
EDUCATION SESSIONS Will the Real Leaders Please Stand Up?
Sponsored by:
Convention Center Room: 245
Presented by: Vanessa Cummings, CAPP - Ms. V Consulting, LLC. What are the qualities for effective leadership, and do they exist in my organization? This session will look at successful leaders, how to empower leaders for peak performance, and team building. Attendees will leave equipped with Ms. V’s Top Ten Qualities for Successful Leaders.
9:00 a.m. - 10:00 a.m.
LEARNING LAB
Sponsored by:
The Art and Science of Compliance
Convention Center Room: 343
Presented by: Ben Montgomery, President, Premium Parking Compliance is about much more than enforcement. Gateless parking continues to grow in popularity making compliance a hot topic. Take a deep dive into the factors that influence parkers following the rules. Key data points to track. Important environmental and economic factors.
9:00 a.m. - 10:30 a.m.
SHOPTALK EVs, Charging Infrastructure, and Fleets
Convention Center Room: 252-254
Moderated by: Bobby Frost, VP of EV Sales, Kris Stefani, VP of EV Operations - FLASH Sponsored by:
For the first time, parking, fueling, and energy meet at our facilities. Electrification of fleets and commitments by automakers to migrate to greater EV production have effects on you and your operation, from equity in transportation to cleaner energy and the impact to the grid. From private vehicles to fleet updates and management, discuss the state of the market, the role of parking and mobility in supporting infrastructure, and how to stage EVs.
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EDUCATION Time
Session
Location
Monday, July 25 10:30 a.m. - 12:00 p.m.
Opening General Session: Lead Yourself First: Lessons in Adversity & Resilience
La Nouvelle Orléans Ballroom (2nd Flr)
Keynote speaker: Mike Erwin, Character & Leadership Center Sponsored by:
12:00 p.m. - 12:15 p.m.
Expo Hall Opening Celebration
Convention Center Join us as we kick of day 1 of the Expo with some pizzazz! Hall D
Sponsored by:
12:00 p.m. - 4:00 p.m.
Expo Hall Open & Lunch Lunch served from 12:00 p.m. - 1:00 p.m.
3:30 p.m. - 5:00 p.m.
Convention Center Hall D
SHOPTALK Equity Matters Now More than Ever
Convention Center Room: 252-254
Moderated by: Adrienne Moretz, Manager, Government Partnerships, Getaround Sponsored by:
Accessibility at the curb isn’t limited to ADA guidelines, placards, and accessible spaces and meters. Join industry professionals from every market segment to share best practices, programming, and challenges on these and broader industry issues. From providing connections to mass transit and micro-transit to creating equitable access to transportation resources for all populations and communities, bring your questions and insights on how to build a more accessible transportation system to serve our communities.
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EDUCATION Time
Session
Location
Monday, July 25 4:00 p.m. - 5:00 p.m.
EDUCATION SESSIONS A Smart-Parking Program Starts With a Simple-Parking Program
Sponsored by:
Convention Center Room: 238-239
Presented by: Blake Laufer, B.Sc., CAPP - Mistall Insight Inc.; Vanessa Solesbee Schnipkoweit, CAPP - Town of Estes Park. Is your parking operation data-rich but information-poor? Are you reactive instead of proactive? Everyone is talking about “smart parking” these days, while many parking operations are still trying to get the basics down – things like counting, audit, revenue control, budgeting, annual work planning, and other foundational items common to most parking operations. This session provides guidance on back-to-basics metrics with concrete examples from real parking operations. This session is for both newbies and parking gurus. Managing the Rise in Traffic at the Curb: Policies and Technologies Cities Can Use to Adapt
Sponsored by:
Convention Center Room: 243
Presented by: Gwendolyn Bolden, CAPP - Pittsburgh Parking Authority; Aryan Davani – Automotus; Kenneth Smith, PE – City Of Omaha; Robert Ferrin, CAPP- Kimley-Horn. From parcel and food delivery to ride-hailing, recent growth in commercial vehicles has made city streets and curb space more congested than ever. Drawing on lessons from the recent deployment of new curb management technologies and policies in Pittsburgh, this panel aims to bring together policy makers and other parking industry leaders to learn about the policy and technology solutions that will help cities manage the unprecedented rise in commercial vehicle traffic. Modernizing Parking for the Masonic: A Prestigious Event Venue on San Francisco’s Nob Hill
Sponsored by:
Convention Center Room: 244
Presented by: Peter Filice, BSEE/CS, MSEE, and Will Rhodin - Walker Consultants; Alan Casalou, MBA - Nob Hill Masonic Center; Guy Gotlieb, MS, MA, JD - SP+. Under the Nob Hill Masonic Center in San Francisco is a garage serving the prestigious Masonic Auditorium, a concert and event venue. The garage needed a technology and operations refresh to upgrade customer service, improve event parking, and increase capacity and turnover. This panel discussion will demonstrate how the project team orchestrated a successful and timely set of operational changes and new technology implementation, while dealing with several interesting challenges along the way. Page 49
EDUCATION Time
Session
Location
Monday, July 25 4:00 p.m. - 5:00 p.m.
EDUCATION SESSIONS The Culture of Contempt: Addressing Us vs. Them Attitudes in the Workplace
Sponsored by:
Convention Center Room: 245
Presented by: Cindy Campbell, International Parking & Mobility Institute. Contempt destroys trust and cooperation within relationships. When we establish an attitude of contempt for someone at work, it can be difficult to find value in all future interactions with them. Contempt can poison our thought process, encompassing others through association. With effort, we can identify and avoid this spiral of negativity and the discontent it brings. In this session, we will review and discuss ways to identify thought patterns and behaviors that contribute to these destructive feelings of contempt.
4:00 p.m. - 5:00 p.m.
LEARNING LAB
Sponsored by:
Six Managed EV Standards Operators and Asset Owners Should Expect from All EV Services
Convention Center Room: 343
Presented by: Anthony Broad-Crawford, CTO; Sam Veraldi, Director, Business Development EV Charging- FLASH Compliance is about much more than enforcement. Gateless parking continues to grow in popularity making compliance a hot topic. Take a deep dive into the factors that influence parkers following the rules. Key data points to track. Important environmental and economic factors.
4:30 p.m. - 6:00 p.m. Sponsored by:
Airport Reception
Convention Center
By invitation only. See email invitation for location.
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EDUCATION Session
Location
8:00 a.m. - 5:00 p.m.
Registration Open
Convention Center Hall D Foyer
9:00 a.m. - 10:00 a.m.
EDUCATION SESSIONS
Time Tuesday, July 26
Delivering a Red-Carpet Parking Experience at LAX
Sponsored by:
Presented by: Michael Pendergrass - Watry Design, Inc.; Jeffery Goodermote – Swinerton; Juan Baez- Gensler Los Angeles International Airport (LAX) Economy Parking needed to set the tone for LAX’s massive landside transformation. Delivered via progressive designbuild, the 1.73 million square foot facility posed unique challenges, including site constraints, complexities from being one of three major simultaneous capital projects and significant changes in programming that needed to be solved within the original schedule and budget. This session will walk attendees through the complex design process, including an in-depth look at the completed project. It’s Electric: Considerations and Tips for Electrifying Your Campus Fleet
Sponsored by:
Convention Center Room: 238-239
Convention Center Room: 243
Presented by: Gabe Mendez, CAPP - University of Wisconsin at Madison; JC Porter, CAPP - Arizona State University; Nathan Donnell, CAPP– ChargePoint. As your campus commits to sustainability strategic initiatives and looks to find ways to reduce greenhouse gas emissions along with its overall carbon footprint, transportation is a key factor. Do you get rid of your fleet? Do you buy carbon offsets? Do you look at electrifying your fleet? Arizona State University and University of Wisconsin-Madison are currently working through the process to electrify their non-bus campus fleets.
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EDUCATION Time
Session
Location
GENERAL SESSION: AWARDS & RECOGNITION CEREMONY
La Nouvelle Orléans Ballroom (2nd Flr)
Tuesday, July 26 9:00 a.m. - 10:00 a.m.
Join us for breakfast as we recognize the best and brightest in our industry at the IPMI 2022 Conference & Expo. Sponsored by:
11:00 a.m. - 12:00 p.m.
EDUCATION SESSIONS The Future of Parking with Cryptocurrency
Sponsored by:
Convention Center Room: 244
Presented by: Cameron Clark, Kellie Dugdale, Alex Alegre - Dixon Resources Unlimited; Andreas Jansson – Flowbird You’ve all heard of cryptocurrency by now, but what are the real-life impacts for the parking industry? We’ll examine how cryptocurrencies, the blockchain, smart contracts, and decentralization could transform the parking industry. The presentation will explore a not-so-distant future in which these concepts may interact with real-time parking management data streams from sensors, license plate recognition, transactions, and increasingly interconnected vehicles to enhance the experience for businesses, municipalities, and the public.
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EDUCATION Time
Location
Session
Tuesday, July 26 11:00 a.m. - 12:00 p.m.
EDUCATION SESSIONS
University Transportation's Role in Restoring the Campus Community Sponsored by:
Convention Center Room: 245
Presented by: Samuel Veraldi, CAPP, MBA, MURP - FLASH; Scott Fox, CAPP - University of Florida The University of Florida is limiting single-occupancy vehicle access to the core campus, which will create a sustainable and multi-use environment for campus events and meet-ups. Students and visitors will be compelled to navigate campus via fixed-route or on-demand campus transit, bikes, electric scooters, or walking. The less time students spend driving their own cars, the more time they will spend using shared transportation services or walking to class with their peers. This session will explore the benefits to the changes at University of Florida, as well as the challenges experienced in making those changes.
11:00 a.m. - 12:00 p.m. Sponsored by:
LEARNING LAB Learn How “PARCS Cloud” Software Technology Will Transform EV Charging
Convention Center Room: 343
Presented by: Hooman Shahidi , Co-Founder & President , EVPassport, Inc. A new world in EV charging software technology is unfolding and you can participate and profit in it today. Introducing PARCS CLOUD™ by EVPassport - the first cloud software product developed exclusively for the parking industry. PARCS CLOUD thinks like parking operators think. It understands the nuances of your business, and in doing so it delivers a level of intelligence and intuitive performance not found in EV charging today. Do not miss this exciting opportunity to learn why PARCS CLOUD is a giant leap forward in EV charging infrastructure for parking revenue control systems.
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EDUCATION Time
Session
Location
Tuesday, July 26 11:00 a.m. - 12:30 p.m.
SHOPTALK Convention Center Room: 252-254
Managing the Dynamic Curb
Moderated by: Mark Schleyer, CAPP, Regional Sales Director, Passport Inc. Sponsored by:
12:00 p.m. - 5:00 p.m.
2:00 p.m. - 3:00 p.m.
The University of Florida is limiting single-occupancy vehicle access to the core campus, which will create a sustainable and multi-use environment for campus events and meet-ups. Students and visitors will be compelled to navigate campus via fixed-route or on-demand campus transit, bikes, electric scooters, or walking. The less time students spend driving their own cars, the more time they will spend using shared transportation services or walking to class with their peers. This session will explore the benefits to the changes at University of Florida, as well as the challenges experienced in making those changes. Expo Hall Open & Lunch Lunch served from 12:00 p.m. - 1:00 p.m.
Convention Center Hall D
IPMI AFTERNOON BREAK
Hall D- Booth 518
Join us in the IPMI booth for an afternoon treat!
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EDUCATION Time
Location
Session
Tuesday, July 26 3:00 p.m. - 4:30 p.m.
SHOPTALK Sustainable Mobility: Connecting TDM, Parksmart, & the Evolving Mobility Hub
Convention Center Room: 252-254
Moderated by: Michael Lapidus, Executive Vice President of Sales, WPS USA Corp Sponsored by:
3:30 p.m. - 4:30 p.m.
Sustainability in parking and transportation means meeting “the needs of today without compromising the ability of future generations to meet their own needs.” To be successful, transportation solutions and sustainable practices should balance economic feasibility, public health and welfare, and consideration of environmental effects. Join industry professionals to discuss emerging technology and practices that create sustainability gains as well as the transformation of the parking facility to a more flexible, adaptive mobility hub.
EDUCATION SESSIONS PARCS Payment Evolution: Understanding EMV, P2PE, and Payment Security
Convention Center Room: 238-239
Presented by: James Fedor and Albert Bartee - T2 Systems, Inc. Sponsored by:
As the parking industry tries to catch up with its retail cousin, many operators struggle to understand the scope of setting up and maintaining a proper Europay, MasterCard, and Visa (EMV) credit card environment. This session will cover parking operators' and solution providers' scope of responsibilities for security, hardware, and software. We'll also highlight some of the key benefits of EMV, nearfield communication technology (NFC), and mobile payment solutions as the world continues to embrace touchless environments.
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EDUCATION Time
Location
Session
Tuesday, July 26 3:30 p.m. - 4:30 p.m.
EDUCATION SESSIONS
IPMI Research & Innovation Task Force: Parking Solutions for the New Hybrid Work Environment
Sponsored by:
Convention Center Room: 243
Presented by: Brett Wood, CAPP - Wood Solutions Group; Glenn Kurtz - Legacy Parking Company LLC; Lena Price - Auraria Higher Education Center; Tiffany Peebles - Parking Authority of River City. The IPMI Research & Innovation Task Force is working to establish how parking programs in municipal settings and on academic campuses can begin to drive the approach to a new working environment. This presentation will include case studies of how programs are adapting through new approaches to space allocation, permit flexibility, price structure, and facility oversell.
Taking it to the Streets: Challenging Assumptions to Improve Curb Lane Access and Equity
Sponsored by:
Convention Center Room: 244
Presented by: Matthew Darst, JD - Conduent Transportation; Mary Catherine Snyder City of Seattle; Robert Ferrin, CAPP - Kimley-Horn; Jose Hernandez - City of Los Angeles DOT. Stakeholders with unique needs compete for limited curb lane space, making management of the curb that much more difficult. Despite this environment and the inherent political and public relations challenges, cities are using data to rethink the curb lane in new and exciting ways. Leaders from Seattle, Columbus, and Los Angeles will discuss their strategies, challenges, and successes making the curb more flexible to improve access, reduce congestion, promote safety, and even generate revenue.
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EDUCATION Time
Location
Session
Tuesday, July 26 3:30 p.m. - 4:30 p.m.
EDUCATION SESSIONS CAPPs Lead the Way in Parking and Mobility
Sponsored by:
Convention Center Room: 343
Presented by: Sam Veraldi, CAPP, MBA, MURP, FLASH; Isaiah Mouw, CAPP, Reef Parking; Gwendolyn Bolden, CAPP, Public Parking Authority of Pittsburgh; Irma Henderson, CAPP, University of California, Riverside This session will offer critical information on the benefits of obtaining an industry-based internationally recognized credential and the impact on professional development. Requirements as well as the process to becoming a CAPP is reviewed. The return on investment when becoming and/or hiring a CAPP is examined.
4:30 p.m. - 5:30 p.m.
SPOTLIGHT EDUCATION SESSION
Sponsored by:
Drinks & Digital Currency: The Future of Business in the Digital World
La Nouvelle Orléans Ballroom (Flr 2)
Presented by: Dhryl Anton, CEO, Katherine Anton, CCO - The ONLI Corporation Join us for an afternoon drink, snack and all things digital currency! Hear from cloud leaders and discover practical knowledge for building and running a modern digital business.
5:00 p.m. - 6:30 p.m.
IPMI: Volunteer Reception
Convention Center By invitation only!
A special thank you to our volunteers and committee members. Want to get involved? The Call for Volunteers opens this August!
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#IPMI2022
ipmi.parking-mobility.org
EDUCATION Time
Session
Location
Wednesday, July 27 8:00 a.m. - 4:00 p.m.
Registration Open
9:00 a.m. - 10:00 a.m.
EDUCATION SESSIONS
Convention Center Hall D Foyer
Customer Success: Voice of Customer
Convention Center Room: 238-239
Presented by: Brandy Stanley, CAPP, MBA - City of Las Vegas Parking Services; Brian Wolff - Parker Technology, LLC; Catherine Dunwoodie - Passport; Jeff Johnson - FLASH Sponsored by:
Customer success (CS) divisions are coming into the spotlight in the world of parking and mobility. In this session, attendees will have an opportunity to learn what CS means for the industry, for parking technology, and for relationships with consumers. Hear from voices at FLASH, Help Me Parker, and Passport Inc led by Las Vegas' Brandy Stanley to see how customer success benefits smart city mobility. Technology Evolution: Driving Decision Making with Virtual Permits and License Plate Recognition
Convention Center Room: 243
Presented by: Chris Dobek and Jared Wright - North Carolina State University. Sponsored by:
In 2017 North Carolina State University invested in license plate recognition (LPR) as a parking management tool for our 20,000 parking spaces. Fast-forward to five years later and we've deployed nine mobile units, 14 fixed cameras, and cultivated a staff of data driven professionals who incorporate LPR data in all our decision making. This presentation will review our technological evolution and examples of how we use data to shape our future. The Journey from Vision to Reality: Operationalizing a Comprehensive Parking and Mobility Ecosystem in Omaha
Sponsored by:
Convention Center Room: 244
Presented by: Kevin White, AICP,CAPP and Brian McGann, PCIP - Walker Consultants; Ken Smith and Hannah Adeponu, City of Omaha. Omaha, Nebraska faces many of the same parking and mobility challenges that other small to medium-sized cities face but is working diligently to modernize its system and create an integrated management and customer experience. This session will feature representatives from Park Omaha and Walker Consultants discussing Park Omaha's specific real-world journey toward a comprehensive offstreet and on-street parking/curb management system. The focus of the session will be on specific case study experience, process, and lessons learned. Page 62
EDUCATION Time
Session
Location
Wednesday, July 27 9:00 a.m. - 10:00 a.m.
EDUCATION SESSIONS Structured Parking Asset Management: Planning, Designing & Maintaining During Evolving Times
Sponsored by:
Convention Center Room: 245
Presented by: James Anderson – Master Builders Solutions US, LLC; Dave Ryan, PE Walker Consultants; Jaime Snyder, CAPP - Walter P Moore & Associates; Matthew Repasky, PE - DESMAN A panel of industry leading subject matter experts will explore today’s challenges of mobility and structured parking planning, design, and maintenance. Topics range from transportation network vehicle impacts on parking demand to challenges with optimizing existing structures value and serviceability under reduced utilization to contemplating the parking structure of the future. There will be an engaged question and answer portion for audience participation.
9:00 a.m. - 10:00 a.m. Sponsored by:
LEARNING LAB Networking (Not Just for IT Folks Anymore) – Shared Infrastructure Challenges and Opportunities from a Management and Operational Perspective
Convention Center Room: 343
Presented by: Ira Powers, President, WPS USA Corp. A panel of industry leading subject matter experts will explore today’s challenges of mobility and structured parking planning, design, and maintenance. Topics range from transportation network vehicle impacts on parking demand to challenges with optimizing existing structures value and serviceability under reduced utilization to contemplating the parking structure of the future. There will be an engaged question and answer portion for audience participation. 9:00 a.m. - 10:30 a.m.
SHOPTALK Using APDS Specifications & Tools for Efficiency & Innovation
Convention Center Room: 252-254
Gathering, interpreting, and sharing data in parking and mobility continues to challenge innovation in our industry. Join industry professionals to discuss the new Alliance for Parking Data Standards and ISO-approved global data specification and resources and learn how organizations are using the specifications and related documents to share complex data streams in this open-source environment. Page 63
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Proud Strategic Partner of IPMI 2022
EDUCATION Time
Session
Location
Wednesday, July 27 10:30 a.m. - 11:30 a.m.
EDUCATION SESSIONS EVs Abound: Supporting the Adoption Wave
Sponsored by:
Convention Center Room: 238-239
Presented by: Dan Ciarcia, BSEE, MBA, LEED, Parksmart - EcoEngineers; Joyce Mihalik, MBA, LEED AP, WELL AP - NOPEC. No longer a niche offering, electric vehicles (EVs) are on a rapid growth trajectory, but adoption rates vary widely across U.S. regions. How does an organization assess and plan appropriately for the anticipated steep EV growth curve? We will focus on representative communities in Northeast Ohio to discuss an innovative program deployed by NOPEC to serve their 242 member municipalities, their EV barriers and opportunities, the lessons learned and best practices for successful EV planning.
No Parking Without a Plan: Planning for a Successful Technology Implementation Sponsored by:
Convention Center Room: 243
Presented by: Nick Mazzenga, Associate - Kimley-Horn and Associates, Inc.; Matthew Valera, Director, Municipal Sales & Florida Market – Parking Guidance Systems (PGS). It is always exciting and interesting to talk about new technologies and the value and opportunities that they will provide to our customers and our operations. However, we rarely talk about the steps and methods to successfully implement new technologies. A great solution that is not implemented well can easily become a failure. Ensuring successful project implementation is just as important as selecting the technology to implement. Join the IPMI Technology Committee as we journey through the life of a project, with five key steps for success along the way!
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EDUCATION Time
Session
Location
Wednesday, July 27 10:30 a.m. - 11:30 a.m.
EDUCATION SESSIONS Slow Your Roll: Managing a Project Timeline That is Simply Too Short
Convention Center Room: 238-239
Presented by: Kenzie Coulson, Utah Property Management Associates, LLC. Sponsored by:
In only 16 months, the City Creek parking team wrote and issued an RFP, installed 167 lanes of PARCS, overhauled an accounts receivable system for 7,000 monthly parkers, updated branding, created a new website, and developed ecommerce options for permitting. This session highlights tactics for engaging stakeholders and addresses the idea of resilience within an operational overhaul. Learn more about this operation’s journey to digest priorities and phase an impossible project in an impossible timeline. What You Said is NOT What I Heard
Sponsored by:
Convention Center Room: 245
Presented by: Gary Means, CAPP - Lexington & Fayette County Parking Authority; Kim Jackson, CAPP - KEJ Associates LLC; Richard Easley, CAPP - E-Squared Engineering. Join Kim Jackson CAPP, Richard Easley CAPP and Gary Means CAPP for some award-winning, Oscar level performances as they (and participants from the audience) explore some conversations, comments and innuendos often heard and felt in the workplace. This session will be a new approach that is innovative, fun, informative, and educational. We will use humor as well as the possibility of uncomfortable or challenging situational conversations as a way to shed light on how people different from you may misunderstand your statements or just the fact that many things said are not appropriate for the workplace or anywhere else in some cases. Sometimes what you say as a compliment may actually be a very offensive statement to the recipient. Would you still say it if you knew it was offensive? Does that make it ‘OK’ to say if you are unaware of the pain it causes? Sometimes you just don’t know what you don’t know. This interactive session is a good start to learning ‘what you don’t know’.
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EDUCATION Time
Session
Location
Wednesday, July 27 11:00 a.m. - 12:30 a.m.
SHOPTALK Advancing the Frontline: Beyond Basic Training Moderated by: Marlene Cramer, CAPP
Convention Center Room: 252-254
Frontline employees across the country and the world are facing unprecedented challenges because of both COVID and an uncertain labor market, to name just a few root causes. Join this Shoptalk session to discuss relevant and timely issues and solutions related to our frontline employees across the industry. Bring your ideas and your questions regarding what’s working in your operations, your challenges, and how we can build effective frontline resources to serve our teams. 12:00 p.m. - 1:00 p.m.
EDUCATION SESSIONS Getting in Front of the Future: Using Anticipatory Planning to Design Parking Facilities and Programs
Sponsored by:
Convention Center Room: 238-239
Presented by: Lisa Nisenson and Benjamin Sands - Wantman Group (WGI); Nicole Chinea, CAPP - Harris County Engineering Department. While there is a lot of talk about future-proofing parking, little guidance exists on exactly how to build a roadmap and steps for project design that adapts to evolving technologies. This session examines planning and technology foresight techniques related to parking planning and operations. Details include how to identify impactful parking and related technologies, develop probable market adoption pathways, and identify implications and integration strategies for adaptive plans, policies, and project design.
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EDUCATION Time
Session
Location
Wednesday, July 27 12:00 p.m. - 1:00 p.m.
EDUCATION SESSIONS Measure, Manage, Maintain: 3 Ms to Prepare Your Team for Continuity
Convention Center Room: 244
Presented by: Joseph Madison, Kennesaw State University. Sponsored by:
Today's teams face new challenges to success. With many teams working virtually and team members working flexible hours, we find ourselves hitting new roadblocks to communication and continuity. Some of the basic tenants of working in tandem need to be re-examined to better maintain a consistent result. Topping that list is the process that teams use to communicate the ways we measure, manage, and maintain. We will discuss why measuring and reporting findings needs to be consistent throughout our organizations and learn to determine which areas need to be managed and maintained. This session will discuss the importance of continuity in these three tasks and evaluate tools and our teams can leverage to identify the items or resources that need to be consistently monitored. We will create a short list of ideas and tips to improve our workflow while easing the workload. This engaging and interactive session will allow you to reflect on your team’s growth trajectory.
Responding to Tragedy and Avoiding Disaster: Challenges & Successes in Airport Parking
Sponsored by:
Convention Center Room: 245
Presented by: Erik Nelson, PCIP, Walker Consultants; Matthew Hoffman, Milwaukee Mitchell International Airport, A.A.E. Join us for a case study of Milwaukee's General Mitchell International Airport PARCS Replacement. What started as a straightforward PARCS replacement quickly turned challenging with project team turnover, procurement rules and project management direction changes. We will discuss these challenges as well as provide an overview of the project, information technology requirements, and the ultimate benefits achieved by the Airport for its customers.
12:00 p.m. - 4:00 p.m.
Expo Hall Open & Lunch Lunch served from 12:00 p.m. - 1:30 p.m.
Convention Center Hall D
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EXPO HALL FLOOR PLAN Access all exhibitor listings, summaries, products and services in the #IPMI2022 mobile app! Strategic Partners
First Time Exhibitors
EXPO HOURS Monday, July 25 Tuesday, July 26 Wednesday, July 27
IPMI Booth
Official event badge must be displayed in the official event lanyard at all times.
12:00 am – 4:00 pm 12:00 am – 5:00 pm 12:00 am – 4:00 pm
PLAY ZONE
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STATE & REGIONAL ASSOCIATIONS The International Parking & Mobility Institute allies with state and regional parking associations to assist each other in matters of common interest and value and to advance the parking, transportation, and mobility profession. This commitment involves support and promotion of events for our allied state and regional organizations. Want to learn more and get involved? Contact your local State and Regional Association and visit the hyperlinked websites below.
California Public Parking Association (CPPA) cppaparking.org
The Parking and Transportation Association of Georgia (PTAG) parkingassociationofgeorgia.com
New England Parking Council (NEPC) newenglandparkingcouncil.org
Parking Association of the Virginias (PAV) pavonline.org
Campus Parking and Transportation Association (CPTA) cptaonline.org
Carolinas Parking & Mobility Association (CPMA) carolinasparking.org
Florida Parking and Transportation Association (FPTA) flparking.org
Michigan Parking Association (MAPA) mpatoday.org
Michigan Parking Association (MPA) mpatoday.org
Mid-South Transportation & Parking Association (MSTPA) mstpa.org
New Jersey Parking Association (NJPA) njparkinginst.com
New York State Parking & Transportation Association (NYPTA) nyspa.net
Pacific Intermountain Parking & Transportation Association (PIPTA) pipta.org
Pennsylvania Parking Association (PPA) paparking.org
Southwest Parking & Transportation Association (SWPTA) southwestparking.org
Texas Parking and Transportation Association (TPTA) texasparking.org
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