Parking & Mobility, August 2019

INTERNATIONAL PARKING & MOBILITY INSTITUTE AUGUST 2019

Moving Ahead in Los Angeles UCLA Transportation moves its campus into the next century.

INTERNATIONAL PARKING & MOBILITY INSTITUTE AUGUST 2019 VOL. 1 / N0. 3

FEATURES

18

Moving Ahead in Los Angeles

UCLA Transportation moves its campus into the next century.

By Karen Hallisey and Michael Sommers

24

Participation and Buy-in

How and why Penn State’s parking chair system works to reduce campus parking pain.

By Ryan Givens, CAPP, and Dave Dorman

28

Looking Ahead, Moving Faster

The changing mobility ecosystem and its effects on the parking industry.

By Nathan Berry

32

New Technologies, So Much Expertise

The 2019 IPMI Expo showcased the best of the industry.

2 PARKING & MOBILITY / AUGUST 2019 / PARKING-MOBILITY.ORG

COVER PHOTO: UCLA TRANSPORTATION

/ EDITOR’S NOTE DEPARTMENTS 4 ENTRANCE Transformation

By Robert Ferrin

6 FIVE THINGS College Campuses That Are Advancing Mobility 8 THE BUSINESS OF PARKING A Legal Framework for AV Implementation: Local Government

By Michael J. Ash, Esq. CRE

10 MOBILITY & TECH EV Charging:The Quiet Change

By Michael T. App, AIA

12 FINANCIAL MATTERS Understanding Minimum Distribution Requirements

By Mark A. Vergenes

14 PARKING & MOBILITY SPOTLIGHT On-street Parking in the PostDurbin Amendment Era

By Michael Mintz

16 THE GREEN STANDARD Discovering the Unknown

By Michelle Wendler, AIA

17 ASK THE EXPERTS 54 IN SHORT 56 IPMI IN ACTION IPMI Volunteers Say it Best

By Rachel Yoka, CAPP, LEED AP BD+C, WELL AP

58 STATE & REGIONAL SPOTLIGHT A Name Change in the Carolinas

By Derrick A. Moore, CAPP, CPM

60 AROUND THE INDUSTRY

Students’ Biggest Concern? One Guess

By Kim Fernandez TRUE STORY: The dean leading a parents’ session (the

“cut the cord already” part as I’ve come to call it) at my son’s college orientation day this summer pulled up a slide showing the top 10 concerns of freshman parents according to a recent survey. Academics, making friends, alcohol and drugs, learning to live with a roommate, and money topped the list. No. 10 was campus parking.

“What do you think was your children’s top concern?” she asked. Nobody got it right; you probably know it’s parking. The dean had a reasonable explanation: “They want to park nearby, they want access to their cars all the time, and they don’t understand parking. They don’t understand reserved spaces, they don’t understand the fees, and they definitely do not understand why they have to pay parking tickets.”

She spent 20 minutes of her hour-long presentation talking about parking—no kidding. “Please explain to your children why reserved parking is reserved. Please explain to them why they’ll get tickets and why they have to pay them.” And so on.

My kid won’t have a car at school, which relieves me of all sorts of worry (not the least of which is finding out the son of a parking magazine editor doesn’t understand how parking lots work), but listening to the dean talk was eye-opening for almost everyone. Where we put our cars when we’re not driving them remains a huge source of concern even as mobility changes, and that starts even at 18 or 19 years old—the generation, you’ll remember, statistics say doesn’t really care about cars. It seems they do and very much.

We focus on college and university parking with this issue, and there are some great real-world examples of how universities are doing different things to make their parking systems work more efficiently than ever, even as transportation choices grow. We also feature this year’s IPMI Conference & Expo exhibitors in a reference guide we hope will both refresh your memory of everything you saw at the show and give you a reference to share with your colleagues when it’s time to shop.

I’ll be packing the car to college by the time you read this, full of a lot of excitement and a little bit of worry. He won’t deal with parking this year, but there’s a lot to learn. Wish us luck.

Until next month…

64 PARKING & MOBILITY CONSULTANTS 66 ADVERTISERS INDEX

fernandez@parking-mobility.org

67 CALENDAR PARKING-MOBILITY.ORG / AUGUST 2019 / PARKING & MOBILITY 3

/ ENTRANCE PUBLISHER

Shawn Conrad, CAE

conrad@parking-mobility.org EDITOR

Kim Fernandez

fernandez@parking-mobility.org TECHNICAL EDITOR

Rachel Yoka, CAPP, LEED AP BD+C, WELL AP yoka@parking-mobility.org CONTRIBUTING EDITOR

Bill Smith, APR

bsmith@smith-phillips.com ADVERTISING SALES

Bonnie Watts, CEM

watts@parking-mobility.org SUBSCRIPTIONS

Tina Altman

taltman@parking-mobility.org.

PUBLICATION DESIGN

BonoTom Studio

info@bonotom.com COPY EDITOR

Melanie Padgett Powers For advertising information, contact Bonnie Watts at watts@parking-mobility.org or 571.699.3011.

For subscription changes, contact Tina Altman, taltman@parking-mobility.org.

Parking & Mobility (ISSN 0896-2324 & USPS 001436) is published monthly by the International Parking & Mobility Institute.

1330 Braddock Place, Suite 350 Alexandria, VA 22314 Phone: 571.699.3011 Fax: 703.566.2267 Email: info@parking-mobility.org Website: parking-mobility.org Postmaster note: Send address label changes promptly to: Parking & Mobility 1330 Braddock Place, Suite 350 Alexandria, VA 22314 Interactive electronic version of Parking & Mobility for members and subscribers only at parking-mobility. org/magazine.

Periodical postage paid at Alexandria, Va., and additional mailing offices. Copyright © International Parking & Mobility Institute, 2019. Statements of fact and opinion expressed in articles contained if Parking & Mobility are the sole responsibility of the authors and do not necessarily represent an official expression of policy or opinion on the part of officers or the members of IPMI. Manuscripts, correspondence, articles, product releases, and all contributed materials are welcomed by Parking & Mobility; however, publication is subject to editing, if deemed necessary to conform to standards of publication.

The subscription rate is included in IPMI annual dues.

Subscription rate for non-members of IPMI is $120 per year (U.S. currency) in the U.S., Canada, and Mexico. All other countries, $150. Back issues, $10.

Parking & Mobility is printed on 10 percent recycled paper and on paper from trees grown specifically for that purpose.

Transformation

By Robert Ferrin

A

T DINNER THE OTHER NIGHT, our six-year-old twins were

excitedly describing to my wife and me the transformation their school’s caterpillars were going through on their way to becoming butterflies. As they eagerly talked over each other, they explained in great detail each step the caterpillar was taking to ensure that it would successfully transform. This got me thinking about our industry’s current transformation. While the caterpillar’s metamorphosis is already mapped out, the evolution of our organization from parking to parking and mobility is an uncharted one.

This uncertainty is both exciting and nerve-wracking.

As a newly elected member of the IPMI Board of Directors, it is my honor and privilege to help lead our organization and industry through this rapid period of transformation. The membership has entrusted the board, IPMI staff, and countless organizational volunteers to support the industry through educational opportunities, training, research, and advocacy to ensure that we as parking and mobility professionals not only stay relevant in these exciting times but become parking, mobility, and transportation champions in our respective communities and organizations. Whether it is autonomous vehicles or the flexible use of the curb lane or perhaps the electrification of our transportation system, everywhere you turn, parking and mobility professionals are front and center in the ­decision-making processes that will shape our customers’ quality of life and access for years to come.

Parking and mobility professionals have the opportunity to engage in this

4 PARKING & MOBILITY / AUGUST 2019 / PARKING-MOBILITY.ORG

transformation in an innovative manner that challenges us and our organizations to get involved in work related to environmental, social, and economic initiatives that are intertwined with our transportation system. We need to be at decision-making tables that span divisions and departments in our respective organizations. The complex and holistic nature of our core mission lends itself to be a value-add in these conversations and decision-making processes.

I look forward to ensuring that IPMI is providing the support needed to our membership to realize this exciting future and guide us through this industry transformation. It is time to spread our wings and get to work! ◆ ROBERT FERRIN is assistant director for parking services with the City of Columbus, Ohio, Department of Public Service and a member of IPMI’s Board of Directors. He can be reached at rsferrin@columbus.gov.

Strategic Planning and Management Maintenance and Restoration Design and Construction Technologies www.kimley-horn.com/parking

College Campuses That Are Advancing Mobility As go societal trends, so go college and university campuses—at least as far as getting from point A to point B. University campuses are following the lead of municipalities and innovative organizations that are employing new methods to help people get around that don’t involve singleoccupancy vehicles. Here are five to watch.

WASHTENAW COMMUNITY COLLEGE. Two-year schools don’t get a lot of shout-outs for innovation in the mainstream media, but this campus in Ann Arbor, Mich., sure did when it hosted a job fair specifically for students interested in transportation and mobility careers. More than 15 employers, ranging from local businesses to well-known corporations, visited the campus to recruit employees—and talk about the future of mobility. The school is also known for its partnership to train professionals in automated vehicle technology. Source: bit.ly/ccmobility

2

MICHIGAN STATE UNIVERSITY. Michigan State University caught the eye of reporters when it started using its campus as a living lab for the next generation of mobility in 2018. It’s testing 5G technology, first- and last-mile solutions, and connected-car systems on campus as its faculty dive into research on the next generations of transportation with a focus on sociomobility—how individuals and segments of society will be affected by new developments. Source: bit.ly/msumobility

3

OAKLAND UNIVERSITY. This Michigan campus is one of a handful of schools beginning to use autonomous vehicles on actual roads. Oakland University deployed an autonomous shuttle on campus last spring as part of a private-public partnership and extensive mobilityspecific grant program.

Students from the engineering and computer science departments run the shuttles, offering real-world experience in autonomous technology—it’s a win-win. Source: bit.ly/ oushuttle PHOTO CREDIT EASY MILE

6 PARKING & MOBILITY / AUGUST 2019 / PARKING-MOBILITY.ORG

4

UNIVERSITY OF DENVER. The University of Denver was an early adopter of dockless scooters on campus. In the past year, the school has looked ahead with broader strokes, deploying a successful microtransit shuttle and a paid charter service that professors use for off-campus class trips; it was so successful that the City of Denver began using it for the public.

Now, the campus is making plans for a light-rail station that will act as a transportation hub for the greater community, and it’s getting closer to overall sustainability goals thanks to mobility innovation. Source: bit.ly/univdenver

5

UNIVERSITY OF KENTUCKY. Students take the wheel when it comes to mobility options at the University of Kentucky, where a student transportation council sets goals and allocates funds to improve systems and increase alternative mobility options. This spring, the council approved nearly $300,000 in spending for mobility, including a new shop for its student bicycle library, regional airport shuttles for academic breaks, and other transportation projects. The council’s budget comes from a $5 transportation fee paid by each student. Source: bit.ly/kentuckymobility

ISTOCK / EVENING_T

1

Only from Hörmann

High Performance Doors: Maximum Energy Efficiency and Security • All parking garage applications – Aesthetics, convenience, security • Automated parking garages – Fast, reliable, modern • Achieve a higher certification with LEED v4 on your projects.

Contact us to discover which credit categories qualify.

Hörmann High Performance Doors Contact us ▶1-800-365-3667 / 1-724-385-9150 www.hormann.us ● info2@hormann.us

/ THE BUSINESS OF PARKING /LEGAL

A Legal Framework for AV Implementation: Local Government

T

By Michael J. Ash, Esq., CRE

HE LAST MILE IN TRANSPORTATION will also be the most important in the implemen-

tation of autonomous vehicles (AVs). While AV applications will have their place on highways, the most noticeable and profound effects AVs will bring to daily life will occur in urban areas. Local governments and regulators will have the ability to reshape the built environment to accommodate AVs and changes to our transportation, parking, and mobility demands. Local governments should therefore be receptive to the needs of their constituents and plan for the integration of AVs into daily life.

This article is third in a fourpart series on the legal challenges presented by emerging technologies. Part 4 in the series will examine challenges in the private sector with the regulation of autonomous vehicles. To read the first two articles, visit parking-mobility. org/resourcecenter and search "AV framework."

Local governments have the best opportunity to be proactive in shaping how AVs define the future of transportation, parking, and mobility. The new federal guidance for automated vehicles published by the U.S. Department of Transportation, “Preparing for the Future of Transportation: Automated Vehicles 3.0,” outlines the best practices for local governments for AV deployment in five recommendations. These are: 1. Facilitate safe testing and operation of automated vehicles on local streets. While many of the regulatory constraints for real-world testing of AVs will come from state legislatures, local governments will need to implement the regulations in diverse and challenging urban settings. Local streets will provide challenges to AVs, including intersections, pedestrians, and road congestion. The built environment in urban areas should adapt to accommodate the testing of AVs for safe deployment. Local governments can best regulate their streets to include specific routes for AV testing in safe locations and during specific hours of operation.

2. Understand the near-term opportunities that automation may provide. Municipal governments have an opportunity to be the early adaptors to AV technology through the deployment of municipal vehicle fleets. Current safety technology developed in AVs can be integrated in municipal vehicles, such as street sweepers and snowplows, for real-world testing with a driver still available to oversee the vehicle operation. Cities are looking to AVs for the next

8 PARKING & MOBILITY / AUGUST 2019 / PARKING-MOBILITY.ORG

generation of public transportation. AVs are ideal for a closed-loop jitney service, offering low-speed transportation around a specific route. The ability of AVs to circulate throughout a downtown reduces the need for single-occupant taxi service by offering more efficient and assorted public transportation options. San Francisco, Calif., recently announced a plan to integrate AV public transportation in a new planned development to reduce the reliance on individual automobile ownership required to reach conventional modes of public transportation.

3. Consider how land use, including curb space, will be affected. Cities will need to reimagine how the curb is used in daily life. On-street parking will need to make way for AV queuing aisles for ride-hailing services and public transportation. Land use and development patterns may shift to integrate access to AV routes. As the reliance on individual vehicle ownership declines, parking requirements for land uses will also decline. Surface parking lots in downtown urban areas will become prime development opportunities as long-term parking demand declines. Other real estate development opportunities may be available to repurpose structured parking garages as AV storage, maintenance, and charging facilities are located outside prime city centers. Rather than proximity to densely populated areas, AV operators’ real estate needs will be based on ride-hailing demand and reliable sources of charging power. Local municipal zoning should begin to account for the shift in de-

Parking and mobility professionals are encouraged to review AV 3.0 in full available for download at https:// www.transportation.gov/sites/dot.gov/files/docs/policy-initiatives/automated-vehicles/320711/preparingfuture-transportation-automated-vehicle-30.pdf.

mand of AV vehicles. Zoning criteria should include current ride-hailing trends to analyze how parking demands may change in the future.

4. Consider the potential for increased congestion and how it might be managed. The deployment of AV transportation will be undermined if local regulators do not prevent traffic and congestion. The potential speed and convenience of AVs will be lost if urban centers become congested with too many vehicles. Attempts to regulate the flow of AV traffic will be crucial in the early stages of deployment during the transition from driver-operated vehicles to AVs. Local governments should study traffic patterns and routes from ride-hailing services to plan better transportation efficiencies. The most efficient routes will combine speed of travel and the ability for ride-sharing, allowing more riders to mobilize in fewer AVs and do so faster. It is conceiv-

able that as on-street parking is eliminated, there will be new travel lanes for AVs through densely populated areas.

5. Engage with citizens. Finally, the best guidance for local governments is to engage with citizens. Local governments are ideally suited to understand the needs and demands of their constituents and ensure the deployment of AV technology is consistent with the patterns and trends of the community. By tailoring AV deployment to the concerns of their citizens, local governments can ease the transition from driver-operated vehicles to AVs. â—† MICHAEL J. ASH, Esq., CRE, is partner with Carlin & Ward. He can be reached at michael.ash@carlinward.com.

PARKING-MOBILITY.ORG / AUGUST 2019 / PARKING & MOBILITY 9

/ MOBILITY & TECH

EV Charging: The Quiet Change

A

By Michael T. App, AIA

DVANCEMENTS IN MOBILITY HAVE LED some city planners and architects to

The reality is that most people park at their office in the morning and never move their cars until leaving, rendering the charging station unproductive most of the day.

Accommodating Electric Vehicles A parking planner needs to consider several things when designing a parking garage to accommodate electric cars with charging stations. First, who are the users of the garage? Garages that serve offices have users who park and stay all day. Garages that serve residential units have users who park for long periods of time as well. Patrons using garages that serve shopping districts or hospitals typically are only parked for a few hours. Parkers at an airport may be parked for extended periods. Each of these uses would need a specific and different charging solution.

10 PARKING & MOBILITY / AUGUST 2019 / PARKING-MOBILITY.ORG

Charge times for electric vehicles (EVs) vary depending on battery pack size and vehicle power acceptance rate, with most requiring approximately four hours on a Level 2 station for a full charge. This typically equates to approximately 33 miles per hour of charge. The average U.S. resident drives approximately 13,500 miles per year, equating to 37 miles per day. Based on those statistics, it is possible that in one hour on a Level 2 charging station (a $20,000 piece of equipment) an EV can achieve enough power to make the average commute to the office and back home each day. With the standard charging time, a Level 2 charging station could provide a full charge for two cars per day. Based on this mileage, an electric car would only need to achieve a full charge once every three days. This would allow six cars to be charged by a single Level 2 charging station. However, the reality is that most people park at their office in the morning and never move their cars until leaving, rendering the charging station unproductive most of the day.

In contrast, residential style Level 1 charging stations (a standard household outlet) could be provided.

The charging time would be significantly longer, providing only six miles for every hour of charge, but there could be considerably more stations. Assuming that every car would charge every day for eight to 10 hours, each would have adequate power for daily commuting.

Garage Considerations A parking garage owner has some considerations as well. The first question might be to ask, “Why are

SHUTTERSTOCK / EUGENE LU

take the position that that there won’t be a need for parking garages in the future. They assume that everyone will be using ride-hailing services and won’t own personal vehicles. This position always generates a lot of conversation.

However, the quiet change that is happening—and rarely gets the same amount of coverage—is that several automakers are planning to halt production of the internal combustion engine and only release electric cars. This will require significantly more charging stations, and it has been said that the garage will be the gas station of the future.

electric-charging stations being installed?” It may be that the owner is trying to satisfy Parksmart requirements. Or the owner may be trying to entice EV owners to park in the garage.

A second question an owner might ask is, “How much charge needs to be provided?” Many owners are now realizing that they do not need to provide a full charge, and some are questioning the need to provide any charge at all. An owner would also need to determine if a fee for the power that is used by the electric car is worth trying to collect. In many cases, some owners of garages with charging stations have found the effort and cost to charge for the cost of the electricity used is more trouble than it is worth, so they just provide the power for free.

Recognizing that most charging can be done on a residential-style charging station, parking planners

must navigate through the design process with their clients to determine if it is necessary or desired to provide charging stations in public parking garages that serve hospitals, airports, office complexes, and shopping areas and what type of charging station to install. Parking planners working with those developing residential properties and the associated parking facility should recommend that a standard electrical outlet be provided for each parking stall, or provisions for the addition of 100 percent charging coverage, in preparation for a time when more of us are driving electric vehicles. ◆ MICHAEL T. APP, AIA, is director of architecture with Timothy Haahs and Associates and a member of IPMI's Planning, Design, & Construction Committee. He can be reached at mapp@timhaahs.com.

High Speed, High Cycle, Impactable Door Systems for Parking Garage Applications

TNR Rubber Roll-up Doors are ideal for Urban Environments • Takes a vehicle Impact and Easily Resets!

• Parking Garages, Condominiums, Office Towers

info@TNRdoors.com

Now fits as little as 13 inches headroom!

• Access Control options to suit all applications • Limited Lifetime Warranty

TNRdoors.com/pp

1-866-792-9968

PARKING-MOBILITY.ORG / AUGUST 2019 / PARKING & MOBILITY 11

/ FINANCIAL MATTERS

Understanding Minimum Distribution Requirements

By Mark A. Vergenes

G

ETTING CLOSE TO RETIREMENT AGE? One of the most complicated aspects of IRAs and em-

ployer-sponsored retirement plans such as 401(k)s is figuring out the smartest ways to withdraw your funds, also called distributions. Some people prefer to keep the funds in place as long as possible as a financial safety net or to avoid taxing funds, or to try to hold on to the fund as an inheritance. However, these types of retirement plans come with distribution requirements that dictate how long you can defer payouts and also set amounts for the least amount you can withdraw from your account—a required minimum distribution (RMD).

Withdrawing more than the minimum amount from your IRA or employer-sponsored retirement plan comes without any additional penalties (though your distributions will be taxed). If you withdraw less than the required minimum, however, you will be subject to a federal penalty.

Once you reach age 70½ (or in some cases, after you retire), the government requires you to make annual withdrawals from these types of accounts. These rules are calculated in ways that allow you to spread out the distribution of your entire interest in an IRA or retirement plan account over your lifetime.

What’s Affected?

IRAs, SIMPLE IRAs, and simplified employee pension (SEP) IRAs are subject to the RMD rules. Roth IRAs, however, are not subject to the same regulations.

12 PARKING & MOBILITY / AUGUST 2019 / PARKING-MOBILITY.ORG

Qualified pension plans, qualified stock bonus plans, qualified profit-sharing plans, including 401(k) plans, Section 457(b) plans, and Section 403(b) all have similar RMD rules. Consult your plan administrator or a tax professional for specifics or exceptions in your plan.

How Long Can You Wait?

You can postpone distributions until the year you reach age 70½ or until April 1 of the following year.

This April 1 date is known as your required beginning date.

Once you begin taking distributions, there are additional requirements. You must take your required minimum distribution for every following year by the end of each calendar year (Dec. 31) until you die or your balance is reduced to zero. That means that

people who delay the first distribution (until April 1 of the year following the year they turn 70½) will be required to take two distributions (double distributions) during that year.

However, you may be able to push back your required minimum distribution date if you meet all of the following requirements: ■■ You continue to work past age 70½.

■■ You are still participating in your employer’s retirement plan.

■■ Your retirement plan allows this exception.

■■ You own less than 5 percent of the company.

In this scenario, you could push back your distribution date to April 1 following the calendar year in which you retire. Once you take your first distribution, subsequent distributions must be taken no later than Dec. 31 of each calendar year.

tax on that distribution. Generally, an RMD is not taxed if your Roth IRA account satisfies the five-year holding period requirement. Even if your Roth IRA RMD is not categorized as tax-free, you will only owe taxes on the profits or interest accrued on your contribution; your original contribution amount is returned free of tax. ◆ MARK A. VERGENES is president of MIRUS Financial Partners. He can be reached at mark@ mirusfinancialpartners.com.

MIRUS Financial Partners, nor Cetera Advisor Networks LLC, give tax or legal advice. Opinions expressed are not intended as investment advice and may not be relied on for the purpose of determining your social security benefits, eligibility, or avoiding any federal tax penalties. All information is believed to be from reliable sources; however, we make no representations as to its completeness or accuracy. All economic and performance information is historical and indicative of future results.

Delaying Payouts There are many reasons people might want to delay retirement plan payouts. Some people continue to work and contribute. Others don’t need the income immediately and prefer to let their IRA or employer-sponsored retirement account accrue interest.

For others, postponing payouts as long as possible may allow them to stay in a lower income tax bracket. However, if you choose to wait until April 1 following the year you turn 70½, you may have to take a double distribution, which could increase taxable income for the following year.

The government allows you to withdraw more than required to from your IRAs and retirement plans. However, if you don’t take your required minimum distribution, federal penalties apply: You will be subject to a 50 percent excise tax on the difference. For example, If your RMD for year one is $10,000, and you withdraw only $5,000, you’ll be subject to an excise tax of $2,500 (50 percent of $5,000).

Every Ticket Imaginable 800.241.8662 | info@southlandprinting.com

Tax Considerations If you have ever made after-tax contributions to your IRA or plan, a portion of the funds distributed to you may not be subject to tax. If your IRA or plan contains any after-tax contributions, consult a tax professional to determine your eligibility.

If your RMD is a qualified distribution from a Roth 401(k), 403(b), or 457(b) account, you may not have to pay income PARKING-MOBILITY.ORG / AUGUST 2019 / PARKING & MOBILITY 13

/ PARKING & MOBILITY SPOTLIGHT/PAYMENT OPTIONS

On-street Parking in the Post-Durbin Amendment Era

OPINION

By Michael Mintz

D

O YOU KNOW WHAT A REGULATED DEBIT CARD IS? Prior to October 1, 2011, the term didn’t

exist. Regulated debit cards are the main reason your on-street parking operations merchant processing account has an overall processing rate, or “effective rate,” of 8 to 10 percent or more.

A regulated debit card is a debit card attached to a checking or savings account that was issued to an individual by a bank having more than $10 billion of assets. Basically, any debit card issued by one of the large U.S. financial institutions falls into this regulated debit card category, which means all of your customers using debit cards have them. They represent a significant majority of the electronic payment cards (Visa, Mastercard) used at on-street parking operations in the U.S. On October 1, 2011, the cost of accepting a regulated debit card at your on-street parking locations—where the average meter transaction is $10 or less—changed significantly, and not for the better.

The Durbin Amendment is the reason for this change.

The Heart of the Matter

■■ Issuing

Some basic terms to understand: ■■ Card association: Visa and Mastercard.

■■ Interchange fee: Also called Interchange Reimbursement Fee, this is the largest cost component to any merchant that accepts debit/credit cards from customers. It consists of an interchange rate and interchange per-item fee. The entire interchange fee is paid to the issuing bank.

■■ Interchange per-item fee: A fixed fee per transaction that gets paid to the issuing bank.

■■ Interchange rate: Percent of the total transaction that gets paid to the issuing bank. Interchange rates and interchange per-item fees are set by the card associations. Merchants and credit card processors do not have any control over interchange fees.

bank or issuer: Cardholder financial institution. The customer uses his or her debit card at your single-space or multi-space meter.

■■ Merchant: A business entity that accepts credit/debit cards from customers for payment of goods and services.

■■ Small-ticket transaction: Credit/debit card transaction for $15 or less.

The chart below will show you the pre- and post-Durbin interchange fees to accept a regulated debit card on a $1, $2, $3, and $4 transaction: Debit interchange rate pre-Durbin[1] = 1.55 percent Debit interchange rate post-Durbin[2][3] = 0.05 percent Debit interchange transaction fee pre-Durbin[1] = $0.04 Debit interchange transaction fee post-Durbin[2][3] = $0.22

Transaction Amount

Interchange Fee = Interchange Rate PLUS Per Item Cost Pre-Durbin[4]

Pre-Durbin Effective Rate (Interchange Fee divided

by Transaction Amount)

Interchange Fee = Interchange Rate PLUS Per Item Cost Post-Durbin [4]

Post-Durbin Effective Rate (Interchange Fee divided

by Transaction Amount)

$1

$0.06

5.55 percent

$0.22

22.05 percent

$2

$0.07

3.55 percent

$0.22

11.05 percent

$3

$0.09

2.88 percent

$0.22

7.38 percent

$4

$0.10

2.55 percent

$0.22

5.55 percent

14 PARKING & MOBILITY / AUGUST 2019 / PARKING-MOBILITY.ORG

Depending on the size of your on-street parking operations, this post-Durbin increase in interchange fees has driven your all-in effective rate for accepting electronic payments on these small-ticket debit transactions close to or higher than 10 percent. If your average ticket at your parking meters is less than $1, your processing fees could be very close to the amount you are charging your customers to park their cars.

Calculating Your Effective Rate Here is a very simple way to check your month-end credit card processing statement and calculate your all-in effective rate on your merchant account: 1. Identify the merchant account your on-street parking operations go through. If you are unsure, call your meter hardware provider and ask them for the merchant I.D. number attached to your account.

2. Pull a recent month-end statement for this merchant account.

3. Find two important numbers that are usually on the first page: total fees paid in the month to the merchant processor and total transaction dollar volume in the month.

4. Divide total fees paid in the month by total transaction dollar volume in the month.

5. Multiply that calculation by 100.

6. That is your all-in effective rate.

Remember, the lower your parking meter average ticket amount is, the higher your all-in effective rate will be post-Durbin.

The high cost of accepting electronic payments from customers may have caused some municipalities and universities to think twice about installing credit and debit card readers at their meters. Implementing pay-by-phone solutions may have been delayed for the same reason. This decision comes at a high price, as your customers are expecting more alternative methods of payment to cash and coin.

Think about it: How many of you pay for your $2 or $3 coffee in the morning with a debit card? What about the newspaper and pack of gum for $3?

The bottom line is this: The U.S. population is moving more and more toward not carrying cash. People walk out of their house or apartment with their smartphone, car keys, and a debit or credit card.

The parking industry has come a long way in providing these types of services to its customers. Advancements in technology now provide a way to conduct transactions in a secure environment that is compliant with the Payment Card Industry Data Security Standard, known as PCI. The conversion from cash and coin to electronic payments is the way of the future. To continue to advance, the merchant processing

costs to municipalities and other on-street parking operators must be kept at a reasonable level. ◆ MICHAEL MINTZ is chief strategy officer with AMG Payment Solutions. He can be reached at michael@ amgpay.com.

References 1. Visa CPS/small-ticket debit interchange category as per Visa interchange programs and rate schedule (Effective April, 2011) 2. Visa CPS/retail, debit—regulated Visa check card as per Visa USA interchange reimbursement fees as of April 2016. https://usa.visa.com/dam/VCOM/download/merchants/visa-usainterchange-reimbursement-fees-2016-april.pdf.

3. Issuers that certify to Visa their compliance with the interim fraud prevention standards will receive an additional $.01 as per Visa USA interchange reimbursement fees as of 2016. The table above assumes the additional $.01.

4. Does not include any other fees, including but not limited to dues and assessments, network fee or profit to acquirer/processor/ISO. The table shows only the “pure” interchange fees paid to the issuing bank.

AMG Payment Solutions is a registered ISO of Wells Fargo Bank, N.A., Walnut Creek, CA

PARKING-MOBILITY.ORG / AUGUST 2019 / PARKING & MOBILITY 15

/ THE GREEN STANDARD

Discovering the Unknown

By Michelle Wendler, AIA

A

S THE PARKING AND MOBILITY WORLD continues to adapt to

a changing urban landscape, one of the challenges we face is anticipating the effects new concepts and technologies will have on parking design and how they can be effectively integrated. When something is new or hasn’t been done before, it’s up to us to imagine, theorize, and evaluate how to realize it. But no matter how many scenarios we consider or contingencies we prepare for, reality will inevitably produce unanticipated outcomes both positive and negative.

An important part of our evolution in this rapidly changing industry is to pay careful attention to the real-world results of our efforts. In other words, what works and what should we change for next time?

given site. However, if those needs are not monitored and evaluated, and/or the programming is not adjusted accordingly based on actual use, owners may not be getting as much out of those systems as they anticipated.

Design

footprint are going to reach a new milestone in a few months when a parking structure in Denver, Colo., for the Denver Health Medical Center will aim to be the first net positive garage in the U.S. Because this will be the first structure of its kind, we can look forward to seeing how closely estimations on the power needs of the structure and the energy generation of the photovoltaic array are to reality.

This is an exciting time to be in the parking industry. We’re challenged more than ever to innovate and solve challenges that we never dreamed of even a few years ago. As we do so, we will inevitably encounter the unpredictable, despite our best efforts to think of everything that could go right and wrong.

As the saying goes, “We don’t know what we don’t know.” Part of our role as parking and mobility professionals will be to learn from these experiences and use that new knowledge to strengthen our future efforts and realize their full potential. ◆

Technology

The Curb

Consider electric vehicle (EV) charging stations. Because having EV stations is a requirement for both Parksmart and an increasing number of city codes, developing the right program to ensure users are getting the most out of this growing technology is critical. Simply installing a charging station might not be enough.

What happens, for instance, if a car parks at a charging station for several hours longer than needed to gain a full charge?

Now that charging station isn’t living up to its potential. If use patterns suggest this is a chronic problem, perhaps a valet program that moves cars around during the day can solve the problem.

Advanced lighting systems are another sustainable component that require a little trial and error. Many parking structures are being designed to incorporate state-of-the-art lighting systems that rely on motion sensors. Light-control sensitivities and sensor zoning can be customized to fit the unique needs of a

Think also about curb management.

Many destinations are grappling with how to handle the growth of ride-­sharing and its effects on congestion at the curb.

Airports are experimenting with alternative pick-up and drop-off locations that offer more opportunity to control the flow of traffic and reduce congestion.

Busy downtowns are adopting flex zones that prioritize transit. While we can predict what we think will happen with this change in both mindset and operations, we won’t really know how effective these strategies will be until we see them in action and get a feel for the intangibles that can’t be taken into account.

In addition to systems that affect the user directly, we also need to keep watchful eyes on new concepts and design elements that everyday users might not see.

Parking’s dedication to sustainability and continued efforts to reduce our carbon

MICHELLE WENDLER, AIA, is a principal of Watry Design and a member of IPMI’s Sustainability Committee. She can be reached at mwendler@ watrydesign.com.

16 PARKING & MOBILITY / AUGUST 2019 / PARKING-MOBILITY.ORG

ASK

THE

EXPERTS How can college and university parking and transportation departments best help acclimate new students and staff to unfamiliar campus parking processes and regulations?

Barbara Chance, PhD President and CEO CHANCE Management Advisors, Inc. Communicate, communicate, communicate! Create a video to show parents and students at orientation, use all social media to spread information, and write in the student/ faculty/staff newspapers or bulletins. Obtain institutional support to email all institutional accounts and ask for opt-in by individuals for email/ text messages. Check out the IPMI Marketing Awards to see some of the best ideas in the business!

Kelsey Owens Director, Municipal Sales Passport The key to a good experience for students and staff hinges on a good relationship with your parking technology vendors. Be sure to choose partners that view the university as its client and partner so you can work together on key messaging, marketing, and awareness. A vendor that’s a partner will be open to exploring new methods of communication to drive awareness and utilization, such as email blasts, fliers, signs, or speaking at orientation.

Michelle R. Porter, CAPP

David Hill, CAPP, MA, CD

Debbie Hoffmann, CAPP

Director, Parking & Transportation Services (P&TS) Carnegie Mellon University

CEO Clayton Hill Associates, Ltd.

Director, Transportation Services Texas A&M University

We communicate our services through a few channels. Services offered are on our social media sites on a daily/ weekly basis depending on content. P&TS also participates in the university’s orientation activities, which include hosting a table at the undergraduate/ international/graduate student fairs. We provide information on all means of transportation, as well as parking options available, and offer giveaways, which are always a nice add for the students.

Go to the campus orientation or have an informal Q+A session for all students, and have the student media attend so you get broad coverage and some media accountability all at the same time.

One tool we are using more and more is video clips. People are accustomed to looking to the web for videos about how to do anything new they are trying to accomplish—why not how to park and get around campuses successfully?

Videos hold their interest, teach them in a way they want to learn, and help us provide a friendly tone and consistent message.

/ HAVE A QUESTION? Send it to editor@parking-mobility.org and watch this space for answers from the experts.

The opinions and thoughts expressed by the contributors do not necessarily reflect the opinions and viewpoints of the International Parking & Mobility Institute or official policies of IPMI.

PARKING-MOBILITY.ORG / AUGUST 2019 / PARKING & MOBILITY 17

Moving Ahead UCLA Transportation moves its campus into the next century.

By Karen Hallisey and Michael Sommers

T

HE UNIVERSITY OF CALIFORNIA, LOS ANGELES (UCLA) celebrates its

centennial this year, and while its mission of education, research, and service has stayed the same, the university’s parking and mobility needs have shifted significantly during the past century.

When ground broke on the UCLA campus in 1919, the surrounding area was rural and sparsely populated. That’s not true anymore. UCLA is now situated in the second largest city in America, bordered by three of the busiest streets in the metro area and close to some of the most congested freeways in the nation. And with an infamous car culture that has long dominated mobility in the region, emissions have greatly affected air quality in the LA basin and beyond.

Things began to change when the Olympic Games came to Los Angeles in 1984. With UCLA designated as an Olympic Village and hosting several key events, UCLA Transportation launched a modest commuter vanpool program in an attempt to proactively counter the anticipated traffic congestion during the games. But as the games came to an end, the university’s sustainable transportation program was just beginning.

PHOTO: JOSE LARA FOR UCLA TRANSPORTATION

18 PARKING & MOBILITY / AUGUST 2019 / PARKING-MOBILITY.ORG

in

Los

Angeles

PHOTO: JO SE LARA FO R UCLA TR ANSPO

RTATION

PARKING-MOBILITY.ORG / AUGUST 2019 / PARKING & MOBILITY 19

Now, 35 years later, thousands of commuters across the campus participate in UCLA Transportation’s subsidized vanpool, carpool, public transit, bike, and walk programs. By making a deliberate shift away from simply providing access to parking on the campus to investing in more mobility and sustainable transportation options for staff, faculty, and students, UCLA has become an example of how best to address serious traffic and air quality issues while providing convenient and economic alternative modes of transportation to its customers. In doing so, the department’s efforts have earned recognition from the International Parking & Mobility Institute (IPMI) as an Accredited Parking Organization with Distinction for its robust programs and services.

Work Hard, Commute Easy UCLA Transportation is charged with getting commuters out of their cars and into more sustainable transportation modes to ease traffic and decrease the university’s overall carbon footprint. Despite 85,000 students, employees, and visitors on its campus each day, the UCLA employee drive-alone rate has dropped below 50 percent for the first time. And with its commuting student drive-alone rate at just 23 percent, the combined drive-alone rate at UCLA is now just less than 37 percent. Compared to LA County’s commuter drive-alone rate at 76 percent, one has to ask— how did UCLA do it?

UCLA Transportation consistently rolls out programs that are cost-effective, convenient, and accessible. Finding a better way to UCLA starts with smart and sustainable commute options; the department recently launched a new online trip planning tool to help commuters explore their best routes to the university, be it by vanpool, public transit, carpool, biking, or walking.

For commuters coming from more than 15 miles away, the UCLA vanpool program is often a lifesaver as it provides a reliable means of transportation at an affordable monthly rate. Vanpool riders avoid directly battling LA traffic by relaxing in a deluxe passenger van. Currently, UCLA has 147 vanpools serving 80 Southern California communities; they come to campus each weekday from as far as 70 miles away. Carpooling is also an attractive option for both employees and students, offering discounted parking permits with the convenience of having a car on campus when needed.

In 2018, UCLA Transportation negotiated with Lyft and Uber to offer the campus community discounted 20 PARKING & MOBILITY / AUGUST 2019 / PARKING-MOBILITY.ORG

PHOTOS: LANCE PATACSIL FOR UCLA TRANSPORTATION

Ride-sharing

UCLA Transportation also has an Earn-A-Bike program, encouraging eligible employees and graduate students to turn in their parking permits for two years in exchange for a free bike and accessories package. The program currently has more than 300 participants and continues to grow.

flat-rate fares for short-range shared rides to encourage carpooling to and from campus. The promotion, which came at no cost to the university, matched riders going in the same direction and charged a flat rate within a five-mile radius of UCLA.

Public Transit

PHOTO: UCLA TRANSPORTATION

Although public transit ridership has declined in LA County—it’s currently at the lowest level in more than a decade—transit use has increased at UCLA. With seven transit agencies serving the campus, including local and commuter lines, UCLA subsidizes transit use for its students and employees. To encourage ridership, UCLA Transportation offers the Bruin Commuter Transit Benefit Program, which provides a free transit pass for an entire academic quarter to those who are new to transit and wish to try it. Thousands of eligible students and employees have joined the award-winning program and opted out of parking permits, making it one of UCLA Transportation’s most successful programs and increasing the university’s overall transit use by 5 percent.

Active Transportation Options As more people invest in health and fitness, UCLA Transportation continues to promote active transportation commute options such as biking and walking by launching innovative programs and enhancing the university’s built environment. Enhanced crosswalks, narrower streets, and slower speed limits on campus

play a significant role in keeping active transportation users safe from vehicle traffic.

UCLA has more than seven miles of bike routes, hundreds of accessible bike racks and lockers, an affordable bike-share system, and a bike shop located on its central campus. This year, more than a half-mile of green designated bike lanes were installed on campus roadways in an attempt to keep cyclists and other commuters visible to motorists while keeping sidewalks clear for pedestrians.

UCLA Transportation also has an Earn-A-Bike program, encouraging eligible employees and graduate students to turn in their parking permits for two years in exchange for a free bike and accessories package.

The program currently has more than 300 participants and continues to grow.

For its efforts, UCLA was designated a Bicycle Friendly University twice by the League of American Bicyclists, receiving bronze status in 2011 and upgraded silver status in 2015. And with more than 3,000 bicyclists now arriving to campus each day, the bike community at UCLA has more than doubled in the past decade.

Bruin Commuter Club Sustainable commuting takes commitment, and UCLA Transportation rewards its commuters with incentives and benefits through its Bruin Commuter Club (BCC). BCC members receive commuter rewards from LA County Metro, emergency ride home services, and PARKING-MOBILITY.ORG / AUGUST 2019 / PARKING & MOBILITY 21

discounted daily parking privileges for those occasions when they need to drive to campus. Those who bike or walk to campus also receive additional mode-specific benefits through BCC. Additionally, members can now take advantage of both bike and transit benefits concurrently to encourage multi-modal sustainable commuting.

In 2018, BCC had approximately 7,100 members.

The UCLA Transportation Team There’s much to admire about UCLA Transportation’s success. Besides its notably low drive-alone rate, UCLA recently recorded its highest average vehicle ridership on record and has no student waitlist for parking spaces, despite UCLA having the highest undergraduate enrollment in the UC system.

Of course, no strong transportation program is possible without a strong team. UCLA Transportation, which is financially self-supported and receives no funding from the UC system, employs more than 200 full-time staff members and approximately 300 part-time student employees. Because so much of the transportation business is customer-service based, education and professional development within the organization is encouraged through involvement in industry-related organizations, certificate programs, workshops, and continued learning opportunities within the department and through university training programs. In cooperation with UCLA administration, UCLA Transportation recently launched beginner computer training courses

aimed at frontline employees. This new program, which starts with a skills assessment and includes everything from typing to basic Microsoft Excel and Word overviews, gives employees an opportunity to train for higher-level positions or gain skills to help them better navigate the digital world.

Many employees on the department’s frontline customer service team are undergraduate students who work as hospital valets, parking attendants, and event support, enforcement, and operations staff. Some of these positions offer the best pay on campus for students and provide flexible work schedules to avoid conflicts with their coursework and other school activities.

Because student employees are often the first point of contact when guests arrive on campus for performances and sporting events, rigorous customer service training is key. Along with taking part in professional development, many students are groomed for supervisory roles, which build valuable leadership skills for life beyond their UCLA experience. UCLA Transportation also works with the campus Career Center to aid student employees in translating their job skills into experiences that will impress future employers.

At UCLA Transportation, employee recognition extends to everyone in the organization. Individual contributions are honored through various awards, as well as employee of the month and year designations. Twice a year, the department hosts employee celebrations as a way to thank the entire team for its commitment and hard work.

PHOTOS: LANCE PATACSIL FOR UCLA TRANSPORTATION

Besides its notably low drive-alone rate, UCLA recently recorded its highest average vehicle ridership on record and has no student waitlist for parking spaces.

22 PARKING & MOBILITY / AUGUST 2019 / PARKING-MOBILITY.ORG

PHOTO: UCLA TRANSPORTATION

Along with taking part in professional development, many students are groomed for supervisory roles, which build valuable leadership skills for life beyond their UCLA experience.

Moving Forward What’s next for UCLA as it embarks on its second century? UCLA Transportation’s road map for the coming years includes implementing more sustainable transportation initiatives that provide its customers what they want. With trends indicating a greater shift toward more multi-modal commuting, UCLA Transportation will give commuters the flexibility to choose sustainable transportation while still providing parking on campus when they need it. Bruin ePermit, the university’s new virtual parking permit system using license plate recognition, will eventually give commuters the option to participate in sustainable transportation programs while still having access to parking on campus.

And just as the 1984 Summer Olympics in Los Angeles heralded the introduction of UCLA Vanpool, the 2028 games planned for LA will lead to new innovations in transportation demand management at UCLA, beginning with the Metro Purple Line subway extension, which will be completed and operational in Westwood Village by 2027.

Due to UCLA Transportation’s commitment, sustainable transportation at UCLA is no longer the alternative choice—it’s now the preferred choice. In fact, UCLA Transportation recently integrated its Parking Services Unit with its Commuter Services Unit to form “Commuter & Parking Services,” reflecting the changing times. As the university enters its second century, UCLA Transportation will remain an innovator and leader in providing sustainable transportation options that support the campus community and surrounding area, making daily life better for Bruins and all Angelenos. ◆ KAREN HALLISEY is senior communications analyst with UCLA Transportation. She can be reached at khallisey@ts.ucla.edu.

MICHAEL SOMMERS is senior marketing analyst with UCLA Transportation.

He can be reached at tsommers@ts.ucla.edu.

PARKING-MOBILITY.ORG / AUGUST 2019 / PARKING & MOBILITY 23

SHUTTERSTOCK / K. JENSEN / GST

24 PARKING & MOBILITY / AUGUST 2019 / PARKING-MOBILITY.ORG

Participation

Buy-in

and

How and why Penn State’s parking chair system works to reduce campus parking pain.

By Ryan Givens, CAPP, and Dave Dorman, CAPP

W

ITH THE ADVENT OF PAID PARKING at the Pennsylvania

State University’s (Penn State) University Park campus more

than 20 years ago came the development of a parking chair system with three primary purposes: distributing permits to faculty and staff members, deciding who would be issued what type of permits within allocations, and disseminating parking-related information.

As anyone working in a major university or college setting can appreciate, parking can be a contentious and politically charged subject. From university executives to frontline staff personnel—food preparation, janitorial staff, etc.—where someone parks seems to influence not only how a person’s day starts or ends, but can affect the entire day. Whether a university executive, a physical plant worker, the library front-counter staff, a distinguished faculty member, or members of the university police, everyone deems his or her time valuable, and all serve important roles that jointly contribute to the overall success and

mission of the university. While all are important, there is a spoken and unspoken hierarchy and tenure, and decisions about who parks where need to be made. The tough question is who should be making these decisions?

In The Beginning First, let’s learn more about the parking and infrastructure here at Penn State’s University Park campus and how we make it work: Penn State has more than 12,000 employees (10,200 registered for parking); 44,000 undergraduate students; 6,000 graduate students; and over 1,000 people who visit the University Park campus on a daily basis. As parking professionals, we strive to work in a fair, reasonable, and consistent manner as much as possible (not that those things always go hand-in-hand) to accomplish one primary goal: ensure that everyone is able to access campus, complete daily task(s), and exit campus safely, all while maintaining established parking allocations and providing an exemplary customer service experience. Easy, right?

Parking is a limited resource not only for our campus but also for many of you. Here at University Park, we maintain 22,000+ parking spaces disbursed through 136 parking lots; 2,040 spaces are designated for resident student use, while 1,205 spaces are designated for long-term student

PARKING-MOBILITY.ORG / AUGUST 2019 / PARKING & MOBILITY 25

storage and 3,600 spaces are reserved for staff and student commuter use. As you can see, this often leaves us with more demand than capacity as the remainder of the spaces are used by faculty and staff, guests to campus hotels, true visitor parking, and students paying the on-campus pay stations.

The Parking Chair System We employ a philosophy of granting some access to many people instead of a lot of access to just a few. Using this approach and a color and letter zone system, we look at each parking lot or deck designation separately (or at small clusters), then look at the general proximity to the numerous colleges or departments, and consider the number of employees designated within the surrounding buildings. To maximize usage, we allocate between 100 and 107 percent (for our core lots) depending on the size of the lot. For commuter lots our permit allocation is at almost 200 percent. Our allocation format does not account for all employees in any given unit, but it does provide fair and reasonable access for all units that have employees in an area.

We then establish our permit allocations across our lots and decks for the respective departments and colleges. For example, if there are six departments or colleges with employees in the buildings surrounding a parking lot, we look at the ratio of employees in each area and allocate the space based on that ratio.

For example, if one college represents 45 percent of the employees, that unit would get 45 percent of the parking spaces.

All our customers are important to us, and if you ask them, they will let you know their need is greater than everyone else’s.

Students are fairly easy and fall into basic categories: those residing on campus, long-term on-campus and off-campus storage, and commuter, with each residence determining what permit each student is eligible to purchase. Faculty and staff, however, present a more complicated situation given the various positions and levels within the many positions.

University Park has a network of more than 100 designated parking chairs—people. Parking chairs are selected by each college or department; typically these “volunteers” are within the human resources or faculty coordinator offices from each area.

These are appointed positions, so the respective college or unit leadership has a vested interest in seeing this task performed as well as possible.

Parking chairs make the decisions within their departments as to who does or doesn’t receive a permit in high-demand parking areas. Transportation services does not have ready access to employees’ personnel records, so we do not know which faculty member may have tenure over another. We do not know whether a department offered parking within a lot under its allocation as a hiring incentive. We do not know the hierarchy that may exist within a department and how that dean views the pecking order when it comes to issuing parking permits. So we (happily) allow 26 PARKING & MOBILITY / AUGUST 2019 / PARKING-MOBILITY.ORG

each college or unit and the parking chairs to determine their own criteria for assigning parking and to make those politically charged parking assignment decisions.

Advantages This system allows us to focus on the overall allocation and management of the parking spaces. It also allows chairs to be able to communicate directly with faculty and staff within their respective units, as the chairs provide a network of onsite representatives to answer questions and assist their staffs. Also, it removes the need for 10,000 faculty and staff to come to the parking office. One of the biggest advantages is that transportation services does not have to make all the small decisions; it allows us to focus on the overall allocation and management of the parking spaces.

Challenges Of course, no system is without some drawbacks, and the parking chair system is no exception. The system is as good or as poor as each respective chair. Therefore, it is paramount to keep in regular contact with the parking chairs and perform spot audits to ensure accurate and updated records.

A major challenge is these are appointed positions, and staffing changes affect parking chair duties. For example, the university recently reorganized and centralized the human resources department. This brought about an almost 75 percent change in parking chairs and a large loss of institutional knowledge about parking at the chair level.

This shift in parking chairs happened in conjunction with other events. We were at the end of our three-year faculty/staff permit cycle and issuing of new permits, along with the implementation our new online faculty/staff registration process. At first, the convergence of these events appeared to be looming as a potential major crisis. However, the events gave us a reason and opportunity to immediately meet with each of the new parking chairs for in-person training. We were able to turn potential chaos into a productive opportunity to network with and establish a positive working relationship between our office and our newest representatives. These relationships are very important as we work to maintain a constant line of communication between the parking office and our parking chairs, making sure that faculty and staff permit holders have positive customer experiences.

Technology The need to keep the data flow going and records as accurate as possible is critical not only to an efficient parking operation, but also our chair system. At first, our chairs used a two-part faculty/ staff registration form to record everything related to assigning or returning a permit, keeping a copy for themselves and sending us the other copy via interoffice mail.

SUTTERSTOCK / BEARSKY23 / BRANDS OF THE WORLD

At first, the convergence of these events appeared to be looming as a potential major crisis. However, the events gave us a reason and opportunity to immediately meet with each of the new parking chairs for in-person training. We were able to turn potential chaos into a productive opportunity to network with and establish a positive working relationship between our office and our newest representatives.

We have worked the past few years with T2 Systems to find a way to better use technology for our chair system. We recently implemented a preferred parker administration (PPA) program and opened an online portal for parking chair use. The portal allows parking chairs to determine the permit they wish to assign and add the employee to their online allotment. The chair then sends a quick email containing the permit number, employee name, and ID number to one of our personnel. Our staff then goes into the portal to complete the permit assignment.

Looking Forward In addition to our parking chair network, the processes we have developed provide for the gathering and updating of faculty/staff permit data in real time, allowing for up-to-the minute information to be added, which opens the door for future applications, such as mobile parking solutions and license plate recognition (LPR) for access control and enforcement.

We mentioned that a benefit of the chair system is that we can focus more on overall allocations. This is becoming

increasingly important as we, like many others, are faced with how to deal with the loss of parking. In addition to losing some parking recently, construction will begin this fall on a parking deck with over 1,600 spaces. This deck is being built on existing parking lots, many of which are overflow lots. Construction will result in a temporary loss of 277 spaces, and we are permanently losing 17 spaces in one of the core lots that overflows into this area.

With these two projects, between 270 and 370 permit holders will be displaced during construction; for some, that loss will be permanent. The only place we are able to handle this volume of permits is on the other side of campus. Needless to say, many drivers will not be happy. This is where the chair system really comes into place. We will work with the chairs to reduce their allocations according to the appropriate percentage of the total allocations in the lots affected during and after construction.

Parking chairs will determine who is reallocated and who will remain in the lots by the construction site.

Not only will the parking chair network provide us with a means of working through and assessing the effects of the specific loss of parking, but it will be instrumental in helping to deliver important information for the upcoming parking-related changes to the building projects. In essence, the chairs will be the messengers of news many faculty and staff will not take well.

At the end of the project, the parking chairs may have access and insight into information on the assignment or reassignment of office space and personnel into buildings around the construction project. This information will provide us with the opportunity to work those changes into determining future allocations and trying to stay ahead of the curve of change.

We are not sure if this system would work everywhere. In many cases, peers tell us they’ve never heard of such a system.

Maybe we benefit from developing this system at the outset of paid parking on campus. Or, perhaps given some of the unique and complex issues the Penn State University setting creates, the parking chair system will only work for us. We have found great value from the insights the parking chairs have to offer and have found this group to be a tremendous asset in the management of parking on campus. â—† RYAN GIVENS, CAPP, is associate director of transportation services at Penn State. He can be reached at rjg22@psu.edu.

DAVID DORMAN, CAPP, is parking allocation manager at Penn State. He can be reached at djd6@psu. edu.

PARKING-MOBILITY.ORG / AUGUST 2019 / PARKING & MOBILITY 27

Looking Ahead,

Moving Faster The changing mobility ecosystem and its effects on the parking industry.

By Nathan Berry

T

innovation shows no signs of slowing down. There are many new forms of transportation, and citizens have dozens of options at their fingertips—public transit, electric scooters, dockless bikes, ride-hailing services, personal and shared vehicles—and autonomous vehicles are on the horizon. All of these modes are competing for valuable curb space, creating new challenges for cities to manage.

With all of these unprecedented changes and the fast pace of innovation, private companies, cities, and universities are striving to stay on top of the trends and lead the industry by implementing more technology to improve and better manage their complex mobility ecosystems.

28 PARKING & MOBILITY / AUGUST 2019 / PARKING-MOBILITY.ORG

As new modes of mobility are introduced, a new set of challenges is forthcoming that expands beyond the traditional parking environment. Through conversations with city and mobility leaders, I have identified a few common themes organizations are trying to address as they strive to decrease congestion and create

SHUTTERSTOCK / SUNSHINEVECTOR / PROSTOCKSTUDIO

HE TRANSPORTATION INDUSTRY has been transformed in the past few years, and

more livable communities: ■■ Managing the curb.

■■ Collaborating among modes (parking, transit, ­micro-mobility, etc.).

■■ Dealing with the introduction of scooters and dockless bikes.

■■ Leveraging technology for mobility management.

Curbside Management In the past, parking departments have had a primary focus on managing the rates and rules for parking and making sure drivers had a way to pay. But changes in the industry now require parking leaders to think about the bigger picture and how their operations can

better manage the curb. It is no longer just about onstreet parking and the choice of paying with a meter or a mobile phone; today’s leaders are facing challenges with electric scooters crowding the sidewalk and ride-hailing vehicles stopping at the curb to pick up and drop off riders. To make cities more livable for their citizens and continue driving economic growth, city and parking leaders need a way to understand and manage their unique mobility ecosystems.

As cities make way for the future of mobility, it will be critical to consider autonomous vehicles and other innovations that will require digital systems for operations. Currently in many areas, the curb is managed offline as rules, rates, and regulations live PARKING-MOBILITY.ORG / AUGUST 2019 / PARKING & MOBILITY 29

on physical signage or on non-connected systems, which can Transit System (CATS) in North Carolina, announced a partnerlead to confusion for drivers and enforcement officers. As new ship with Lyft to offer subsidized rides for users of its CATSPass modes of transportation use the curb, centralized digital manapp. Passengers who originate or terminate a trip at specific staagement is becoming a necessity. Cities can better understand tion locations receive a contribution toward their Lyft fare. With what’s happening on their streets and make decisions to imthis partnership, CATS was able to increase public transit usage prove congestion and centralize the issuance and validation of in the city by providing options to use multiple forms of transaccess to the curb (parking rights, essentially) in order to make portation in a single journey, streamlining the user experience. the city more livable, efficient, and equitable.

Coordinating this exchange of information, which often Scooters and Micro-mobility requires collaboration with private companies, requires the In 2018, scooter companies dropped thousands of scooters in citcity to play a new role. To ensure access without stalling inies across North America, creating great excitement and debate novation, municipalities have to start leveraging technology among citizens, city leaders, and mobility companies. With both to centralize data across modes of transportation so they can Lime and Bird boasting more than 10 million scooter rides taken make data-driven decisions about how to provide equitable to date and the continued expansion into more cities in the U.S. transportation options. and abroad, micro-mobility management has risen to the top of One successful example of effective curbside management challenges that city and parking leaders face. is a pilot program with Lyft in San FranMany cities responded cisco, Calif. Riders who requested a Lyft initially by implementing When cities and parking leaders on Valencia Street—one of the busiest systems and rules intended to areas in the city—were directed to a minimize disruption by limithave more control, they can side street to meet their rides instead of ing access to their curbs and manage a complex mobility blocking the curb on the main street. As a ecosystem and ultimately, provide result, average vehicle speed on Valencia increased, improving the flow of traffic. a positive experience for their This small behavior shift for each indicitizens and promote economic vidual, amplified across the thousands of growth in a sustainable way. people using Lyft in this area, has created a larger positive outcome for the city.1

Mix-modal Collaboration With so many possibilities for getting around a city, citizens can use multiple modes of transportation to get from point A to point B, but they are forced to manage each mode separately. Agencies are recognizing this trend and shifting from mode-oriented to user-oriented services.

The shift to mix-modal is well-demonstrated by ­Miami-Dade’s Department of Transportation and Public Works in Florida. In 2016, Miami-Dade reorganized its entire transportation system under one umbrella agency to embrace the idea of mobility management and improve the transportation experience for citizens. More cities are considering a similar consolidation and approach as they understand that when parking, transit, and micro-mobility are managed collectively, it leads to more collaboration and provides a holistic view of mobility challenges and opportunities. With more data available, leaders can make better decisions for positive city outcomes.

We’re also seeing a convergence of transportation options that focus on the user journey, especially when it comes to first mile/last mile solutions. In April 2018, the Charlotte Area 30 PARKING & MOBILITY / AUGUST 2019 / PARKING-MOBILITY.ORG

streets. But by focusing on the challenges, cities risked missing the opportunity to incorporate new modes of transportation to make their cities more equitable and livable. In the subsequent months, cities have begun the process of building systems to coordinate fleets of micro-mobility vehicles, including the creation of data standards and data-sharing agreements with scooter providers. As those initiatives mature, cities will need to use shared data to ensure the alignment of incentives between public and private sector participants.

Cities and micro-mobility companies have an interest in creating a system in which all parties—end-users, the city, and the micro-mobility companies—can benefit. With a shared data system that can help scooter companies balance supply and demand, citizens will have greater access to transportation options, cities can better control and manage the scooters on their streets, and micro-mobility companies can optimize the number of vehicles available.

a positive experience for their citizens and promote economic growth in a sustainable way.

The bottom line is that cities, universities, and agencies are facing many of the same challenges, regardless of their organization’s size or location. Innovation is not slowing down, and the changes that will affect our industry this year and in the years to come are unknown, which is why there needs to be an established system of collaboration between private and public sectors. Private and public organizations will lead the way with new technology and developments, making it critical that the public sector has the tools necessary to keep up and stay on pace. With greater collaboration, organizations can share best practices that can help everyone be successful. ◆ NATHAN BERRY is regional sales director at Passport. He can be reached at nathan.berry@ passportinc.com.

Leveraging Technology The new innovations in our industry have the potential to positively affect cities and their citizens, but the missing piece is often having the right technology to implement desired solutions.

Organizations are looking to implement technology that creates simpler and more efficient systems for drivers, enforcement officials, and city leaders, while providing unprecedented access to data about parking trends, behaviors, payments, enforcement officer routes, and more, all in real time. This information is the key to tackling broader city initiatives, such as ensuring equity, reducing congestion, and fostering innovation, and allows transportation leaders to make data-driven decisions for better mobility management.

Parking and transportation leaders understand the importance of technology, but there are many options to consider.

The first step is to help leaders better understand mobility trends by leveraging technology to manage all forms of transportation in one place. A mobility platform is the solution, allowing cities to connect multiple mobility services (mobile pay for parking, digital permits, parking enforcement, meters, micro-mobility, ride-hailing services, and more) in a centralized hub. Cities then have real-time access to data to help identify trends, make informed policy decisions, and effectively code the curb. The platform can also house information about rates, rules, and regulations, which can then be pushed out to all of the connected services.

With a more connected system, it becomes easier for cities to make adjustments, big and small, that will influence the daily decisions citizens make about how to travel throughout the city.

When cities and parking leaders have more control, they can manage a complex mobility ecosystem and ultimately, provide

1. Medium (2018, August 22) Creating a Safer Valencia Street https://medium.com/sharing-theride-with-lyft/creating-a-safer-valencia-street-54c25a75b753

®

autoChalk LPR Handheld Mobile LPR Stationary LPR Customized Solutions Digital Chalking

 Pay-By-Space

 Permits

Access Control

 Pay-By-Plate

 Scofflaw

Triple Productivity in All Weather Tough and Reliable Superb Ease of Use Powerful Back Office Exceptional Customer Support Award Winning Technology!

Tannery Creek Systems Inc sales@autoChalk.com www.autochalk.com 1.855.738.1406

PARKING-MOBILITY.ORG / AUGUST 2019 / PARKING & MOBILITY 31

New Technologies,

So Much Expertise The 2019 IPMI Expo showcased the best of the industry.

32 PARKING & MOBILITY / AUGUST 2019 / PARKING-MOBILITY.ORG

T

HIS YEAR’S IPMI EXPO packed a

huge hall with new products, services, technologies, and advancements—and a whole lot of expertise to share! Here’s a wrap-up of what attendees saw at the show.

PARKING-MOBILITY.ORG / AUGUST 2019 / PARKING & MOBILITY 33

ACS unveils ParkVANTAGE at 2019 IPMI Conference ParkVANTAGE is an all-inclusive parking management solution developed for municipal parking agencies, colleges and universities, and private parking operators. Flexible by design, ParkVANTAGE is a suite of fully integrated modules designed to streamline operational processes, heighten customer service, and provide the most efficient means to issue, track, and enforce parking.

The core modules include Over-the-Counter permitting, Online Permitting, Pay-by-Phone Mobile App, and LPR Enforcement. Our modules can operate stand-alone or when combined with any ancillary module, can create your tailored parking solution. Visit www.

ParkVANTAGE.com for more information and to schedule your free demonstration.

All Traffic Solutions’ Technology-driven Counting Without accurate occupancy counts, parking can be a challenge. All Traffic Solutions makes parking better and easier with technology-driven counting solutions delivering 99+ percent accuracy. Since 1999, ATS has manufactured traffic products using lidar to capture/ calculate vehicle speed, volume and classification. The ATS ParkTrak counting system uses lidar for vehicle identification for higher accuracy than outdated loops or cameras and installs in under one day without cutting infrastructure. Combined with ATS’ ParkingCloud cloud-based software for remote data and device management, it’s easy to track and report on parking availability across your entire operation. Maximize revenue, inform decision making and improve the parker’s experience.

Amano McGann Offers Solutions Amano McGann showcased their breadth of offerings with solutions for any parking and security operation. The Amano family, which includes CVPS Solutions, has three product lines for the off-street market designed to meet a multitude of budgetary and feature needs: OPUS+™, Overture®, and Aria®. Amano MSM offers enhanced on-street functionality like multiple payment options and LPR integration. To protect your investment, Amano Security provides integrated access control solutions like OMNIA®, delivering the ability to make thousands of configurations, with endless possibilities. For more information about Amano McGann’s comprehensive solutions, call 612.524.6224 to be connected with a representative near you.

34 PARKING & MOBILITY / AUGUST 2019 / PARKING-MOBILITY.ORG

A Lot Media Welcomed to IPMI A Lot Media, the premier advertising company specializing in parking facilities, was welcomed with a flurry of interest at their first IPMI show. Unveiling their Digital Dynamic Rate Boards™ which are fully integrated with myriad equipment vendors including Parkonect, Flash, Ensight Technologies, and Spothero.

ALM provides real estate owners and operators with opportunities to generate additional revenue streams through advertising and dynamic pricing solutions.

They are able to offer a turnkey solution thanks to their in-house factories, development team, and advertising sales team.

All digital signage is weatherproof, highbright, and can be battery powered. To find out more go: www. alotmedia.com

2019 Con fere nce & Expo

AVPMi Leverages Technology AVPMi™ is a technological pioneer developing solutions for PARCS, valet parking, and task management. Celebrating our 15th year we are dedicated toward leveraging technology to enhance productivity and the customer experience. AVPMi innovations have revolutionized operational productivity in major airports, large resorts, casinos, hospitals, hotels, residential buildings, and downtown garages around the globe. We manage 3+ million parking transactions daily. AVPMi is the first to integrate and then unify valet and PARCS into a single solution providing full control and visibility of operational and management processes increasing both revenue and guest satisfaction.

CARRIDA-Technologies Implements Solutions CARRIDA-­Technologies GmbH is based in Germany, with an office in the USA, serves international markets. The computer vision manufacturer specializes in automatic license/number plate recognition (ALPR/ANPR). The hardware-independent CARRIDA software engine runs on Windows, Linux or Android, on PC or ARM architectures. The manufacturer also offers dedicated solutions for parking management and vehicle make and model recognition, as well as a network-compatible standalone ALPR camera with guaranteed availability. The company has implemented solutions providing >98 percent recognition accuracies for 51 countries on all continents.

Tel: +49 176 6331 8508 | +1 603 598 2588 Email: info@carrida-technologies.com carrida-technologies.com

CivicSmart Presents Smart Loading Zone and Curb Management Solutions CivicSmart showcased its patented vehicle detection sensors which allow cities to manage loading zones and other curbspace.

Real-time occupancy and turnover data is integrated with our AutoISSUE enforcement software, Smart Meters, and our proprietary Electronic Permits to help policymakers and enforcement staff promote compliance. Integration with Parking Guidance apps helps delivery drivers find available loading spaces and reduce congestion.

CivicSmart’s booth also featured the powerful LNG Smart Meter in single-space, dual-space, and multi-space configurations. The LNG also operates as the most sophisticated coin-only meter in the market including wireless communications.

Cleverciti Unveils the New ClevercitiCard: The First Solution for Indoor and Outdoor Parking The ClevercitiCard is the first system to seamlessly combine indoor and outdoor parking guidance, including single space occupancy detection, in a single platform. The solution provides an integrated, frictionless payment and parking option for drivers, and offers greater awareness over parking operations for organizations in the retail, enterprise, transportation and Smart City markets.

Cleverciti’s smart parking solutions include AI-driven overhead sensors, a centralized management platform and CIRC360 omnidirectional LED signs. The suite collects and streamlines real-time data, giving parking operators increased visibility to enable better decision-making based on real facts. To learn more, visit cleverciti.com.

Code Blue: A Commitment to Safety Parking should not be a dangerous process. Whether it’s reporting a crime or requesting non-emergency services like car trouble or a malfunctioning parking gate, the versatility of Code Blue (codeblue.com) presents a commitment to safety. The implementation of Code Blue products is especially attractive to parking facilities looking to both improve customer service and offer another level of security. No one should ever have to fear the walk to their vehicle. The presence of Code Blue helps ensure that visitors feel safe from the moment they arrive at an entrance all the way to the most remote parking space.

PARKING-MOBILITY.ORG / AUGUST 2019 / PARKING & MOBILITY 35

Complus Data Innovations, Inc. acquired by Passport Complus is a long-term, trusted partner for cities across the U.S. In June, Passport acquired Complus to reaffirm a commitment to building the industry standard for parking enforcement software. As Passport grows its network of clients to nearly 1,000, it will gather a greater understanding of the similarities among cities to develop the best parking enforcement technology in the market. Learn about the combined power of Passport and Complus at passportinc.com/passport-cdi.

Conduent Transportation Evolves with the Curb Curbside use has evolved over time—and Conduent Transportation is evolving with it. As a client partner, we help cities better utilize the curb space and understand the impacts on congestion, safety, and revenues to move mobility forward.

Alongside clients including the City of Columbus, District Department of Transportation, and City of Los Angeles, Conduent Transportation presented a speaker series at IPMI highlighting proven demand pricing, curbside management, and virtual permitting solutions in use today.

Learn more about how Conduent Transportation can help reduce congestion, promote access, and improve street safety by visiting ConduentTransportation.com or contact us at transportation@conduent.com.

Coord Announces Curb Analytics Coord is making streets more productive—starting with the curb. Before IPMI, Coord announced Curb Analytics, the first-ever data tool specifically for curbs, presenting asset data and regulations in a highly visual and adaptable way, making it easier for city agencies, engineering firms and urban planners to see the effect curbs have on their city’s mobility. By leveraging curb data, cities can identify new avenues for revenue as transportation methods evolve—such as variable pricing, scooter parking, or even minute-by-minute parking for ride-hail or loading zones. Coord’s digital curb enables city streets to be more predictable, dynamic and productive for everyone.

CurbTrac Makes its Debut CurbTrac debuted its multi-mobile payment platform at IPMI. The CurbTrac platform is the first and only platform in the market that allows cities, universities, and private operators to offer multiple mobile payments apps. CurbTrac takes on the heavy lifting for their clients by creating zone/ location numbers for all vendors as well as one reporting portal for easy integrations with enforcement providers. The goal of the platform is to provide the public more options to pay for parking. For more information please visit curbtrac.com; email sales@curbtrac.com.

DoubleMap Showcases TapRide DoubleMap was pleased to feature our TapRide solution, which provides unparalleled on-demand real-time tracking software to shuttles across North America.

TapRide’s customizable software is used to operate on-demand, first-mile/lastmile, and microtransit projects at top universities, municipalities, Fortune 500 companies, hospitals, and airports. TapRide allows riders to indicate their pickup and drop off locations and request a ride via an app or web-browser, view their ride in real-time, and receive arrival notifications. Additionally, TapRide’s Auto Assignment algorithm pairs rides and dispatches drivers based on 20+ variables and data points administration has placed in the system to increase system productivity.

36 PARKING & MOBILITY / AUGUST 2019 / PARKING-MOBILITY.ORG

2019 Con fere nce & Expo DESIGNA Premiers New Generation of Devices IPMI Expo visitors experienced DESIGNA’s Integrated Intelligence through demonstrations of their intelligent software solutions and next generation of devices. DESIGNA’s new hardware innovation offers unique performance features, improved customer communication and comprehensive configuration and equipment options. The pay stations, entry and exit terminals, and the new Gate feature digital content screens to communicate a variety of messages such as dynamic price information, current occupancy data, route guidance, event information, advertisements and more. All these new devices prove that the latest technology and sophisticated design can go hand in hand. Visit us.designa.com to discover more!

Daktronics Engages Parking Patrons Daktronics was pleased to display our full-matrix, full-color 10mm LED display at the 2019 IPMI Expo in Anaheim. With higher resolution images and available in a variety of sizes, the GS6 offers dynamic content to inform and engage parking patrons.

For over 50 years, Daktronics has been designing and manufacturing digital display systems for both indoor and outdoor locations. Parking applications include entrance and exit plazas, parking garages, wayfinding, and up-to-the-minute space counts and status information. Daktronics LED signs can greatly improve the efficiency of your parking system and help increase the revenue generated.

Visit daktronics.com/parking to learn more.

EMC: Parking Facility Lighting Conversions EMC provides leading-edge LED lighting + controls + IoT conversion systems and service solutions for retail, commercial, industrial and specialized customers. Since 2003, EMC has used its total project management approach, EnergyMAXX, to implement thousands of lighting projects, saving clients across industries 6.5+ billion kilowatt-hours of energy.

EMC works in parking facility settings, providing the quality and speed to maximize energy and bottom line savings. Achieve low cost of ownership and project paybacks goals with consistent implementations across multiple locations. Reduce your dependence on routine service calls while enhancing your curb appeal and safety. www.emcllc.com

PARKING-MOBILITY.ORG / AUGUST 2019 / PARKING & MOBILITY 37

Flexpost Offers Durable Signposts and Bollards FAAC Showcases Innovations FAAC International (dba FAAC and Magnetic AutoControl) returned to IPMI to showcase our innovations in vehicle and pedestrian management. The most talked-about products were the M30 crash bollard and the optical Laser Scanner.

The crash bollards regulate vehicle access to sites with special security requirements. The crash bollards, and the smaller industrial and commercial bollards, are a great compliment to the parking solutions we offer. The laser scanner optically identifies vehicles and persons, ensuring maximum detection. Using the laser scanner, we created two detection zones within the booth to demonstrate pedestrian safety.

For more information, visit www.faacbollard.com or www.magnetic-access.com/usa

Flashparking Talks Mobility This year at IPMI, FlashParking led the mobility discussion with the introduction of FlashMobilityHub, the parking industry’s first actionable solution for meeting the mobility challenge. By establishing future-ready infrastructures, leveraging cloud intelligence, and delivering world-class customer experiences, FlashParking is enabling isolated parking assets to evolve into connected mobility hubs that meet next-­generation Smart City needs. FlashParking celebrated a recent mobility initiative partnership with eParking application Arrive, which simplifies the experience of finding, reserving, paying, and accessing parking—and now integrates innovative features like Bluetooth access through FlashParking.

Learn more about how FlashParking is powering the parking evolution at flashparking.com.

38 PARKING & MOBILITY / AUGUST 2019 / PARKING-MOBILITY.ORG

FlexPost Inc. is the leading manufacturer in flexible signposts and bollards! At FlexPost, we help others save thousands of dollars in repair and maintenance fees by providing a durable reliable product to protect their parking lots.

Our products withstand vehicle impacts by remaining flexible and durable after repeated hits. FlexPost products are made of steel and can be used for any type of parking signage! All our units are quick and easy to install leading to a saving on labor costs as well. Learn more about what we do at flexpostinc. com or call us at 616.928.0829.

2019 Con fere nce & Expo All the Traffic in the Genetec Booth At IPMI 2019, Genetec showcased an industry-changing improvement to their popular unified LPR solution, Security Center AutoVu™.

The AutoVu MLC (Machine Learning Core) replaces rule-based LPR technology with algorithms that reduce common misreads. Designed to power the Genetec Sharp cameras, the AutoVu MLC increases license plate capture rates to the high-nineties.

This 5 percent boost plate read accuracy and 93 percent reduction in false-positives means parking operators can do their jobs with confidence, knowing they are making decisions based on accurate information. These performance gains improve vehicle analytics. For more information see www.genetec.com/autovu.

Flowbird Builds Smart City Flowbird took IPMI Expo guests on a real-life journey through today’s smart city— where drivers need one thing when navigating to their destination: smart options.

Flowbird demonstrated how they help clients manage their user journey with integrated mobility solutions including; metered payments, mobile payments (Flowbird app), reservations and Park & Ride—each solution seen integrated through Flowbird’s robust back-office analytics system.

On display—the CWT Stealth and Strada Multi-use kiosks, which not only streamline parking payments, but can sell tickets for events, share important messages, and even provide the potential to bring in additional revenue via local paid advertising.

Gotcha Offers Sustainable Micro-mobility Gotcha is the only mobility-as-a-service (MaaS) company offering four sustainable micro-transit products—ebikes, e-scooters, e-trikes, and 100 percent electric ride-share vehicles—through one proprietary, app-based platform. Gotcha empowers communities to lead happier, more productive lives through alternative forms of transportation specifically designed for each market served.

Gotcha currently operates 100 shared e-mobility systems in cities and universities across the US. For more information, visit ridegotcha.com, email press@ ridegotcha.com,or call 843.647.7342. Follow us on social @ridegotcha.

Groome Transportation Welcomes Two New Business Development Executives Groome Transportation celebrated new campus transit partnerships this year expanding across the United States under the leadership of Paul Benigno. As a result, the organization welcomes two additional leaders to join Paul and to further expand Groome’s strategic partnerships in the university, medical centers, corporations and airport closed-loop campuses. If you stopped by Groome’s bright green booth at the 2019 IPMI expo, then you met Shane Kimball and Thonie (pronounced Tawny) Borowiak. If you are looking for customized campus shuttle services solutions, please inquire with Groome at www.groometransportation.com/campus-transit/.

PARKING-MOBILITY.ORG / AUGUST 2019 / PARKING & MOBILITY 39

Honk Launches World’s First Virtual Parking Meter Honk’s most innovative product yet, the virtual parking meter was unveiled at IPMI 2019. With no moving parts to maintain, app to download or queueing at a meter, Honk has revolutionized an entire industry with the tap of a phone. Drivers simply tap on any NFC-enabled structure and walk away. At a fraction of the price of bulky, aging payment terminals, operators & consumers are loving HonkTAP. Cashless, simple, secure and cost effective, means lower costs, increased revenue and greater compliance. Tap it at honkmobile.com/operators

HUB Offers Empowerment with Meaningful Mobile Experiences IPMI2019 attendees experienced our cloud-ready, web-based facility management system (JMS) that unlocks extensive data analytics for real-time business intelligence, monitoring drill-down capability, and adaptability for simple to complex multi-parking environments. JMS grants optimal operational flexibility for centralized control rooms, through intuitive, direct access to all functionalities from the dashboard as well as the mobile option. Everything is just a tile away!

HUB Parking Technology strives to innovate and develop seamless mobile solutions, smoothly integrating with daily operations, improving the user experience everywhere – like the mobile solutions on display, showing the ease of use for JPass in digital ticketing, merchant validations and LPR as your parking credential.

IDeaS Showcases Dynamic Pricing Solutions Getting into character, presenter Ryan MacLagan sported a lab coat at IDeaS’ standing room only Learning Lab, “Revenue Science 101: Demand-Based, Dynamic Pricing.” An audience member tested his skills in the “revenue management challenge”, demonstrating how data science and automation can transform the way you manage your pricing decisions.

IDeaS was also joined by representatives from The Port Authority of N.Y and N.J. and Wellington Airport in an Innovate Track session where panel members shared real-life experiences of implementing a “revenue management” strategy, and how they’ve applied dynamic pricing to pre-booked parking with year-over-year revenue growth.

Learn more at ideas.com/parking.

40 PARKING & MOBILITY / AUGUST 2019 / PARKING-MOBILITY.ORG

Inpro Displays Expansion Joint System Products At the 2019 IPMI conference, Inpro shared their expansion joint system products with a variety of show attendees. These JointMaster® products allow for the natural shifting and movement of buildings with our seamless Expansion Joint Systems engineered to handle unique conditions. Since 1979, Inpro® has been making and servicing products with an obsessive commitment to protecting the appearance of buildings and the health and safety of the people who use them. Based in Muskego, Wisconsin, Inpro is a global manufacturer of door and wall protection, expansion joint systems, elevator protection systems and more. Please visit inprocorp.com for more information.

2019 Con fere nce & Expo IPS Wows IPMI Attendees with Its Fully-Integrated Smart Parking Platform

IP Parking Thanks Attendees Thank you to everyone who dropped by our booth at IPMI. We’re very excited about the attention and enthusiasm for our products and services. IP Parking has been a manufacturer and software developer of web-based PARCS products since our inception in 2005, and continues to embrace technology and mobility in parking. With over 1,000 installations in 12 countries, IP Parking knows what customers want and expect. This is why we are on the bleeding-edge of ticketless and frictionless technology; not just for enforcement of parking policy but also where revenue collection is paramount. IP PARKING: Simplicity in Parking!

IPS proudly showcased its Fully-Integrated Smart Parking Suite at IPMI 2019, which includes the industry’s most comprehensive enforcement management solution. Through interactive demos, visitors marveled at the platform’s ease-of-use, which addresses the entire citation and permit lifecycle: From enforcement and permitting management, to mobile devices and citation portal, backed by a powerful, cloud-based system.

Attendees also experienced the company’s upcoming Advanced Data Analytics with Voice Assist. This innovation allows users to access occupancy and revenue data, and parking patrons to find, pay, and extend parking, with the power of voice. Voice Assist also to come for the PARK SMARTER™ app.

iParq is Your Parking BFF

KEYTOP USA Launches New Camera

iParq brought out the big dogs at IPMI 2019. Literally. Therapy dogs staffed iParq’s booth to showcase the connection between dogs as man’s best friend and iParq as your best friend. iParq has a long-standing reputation for excellent customer service and innovative parking management platforms.

Our dashboards give you the power to manage your parking operations from any internet enabled device with forward-thinking modules, vast reports, and state-of-the-art handheld LPR. Integrations with mobile & fixed LPR, pay-by-cell, pay stations, and more! Visit iParq.com to learn more about our permit, citation, and event solutions.

KEYTOP USA is a company in Houston, TX and had a successful IPMI for the fourth time now. Furthermore, the IPMI 2019 in Anaheim, Calif., witnessed the launch of their new Automatic License Plate Recognition Camera (ALPR).

They displayed this eye-catching piece of equipment along with other parking guidance system cameras, a parking access and revenue control ticket dispenser and a pay-in-lane machine. KEYTOP USA’s team members showed their commitment to customer service and how the company offers a fully customized solution for all types of parking facilities. If you would like to get more information, please visit keytopusa.com.

PARKING-MOBILITY.ORG / AUGUST 2019 / PARKING & MOBILITY 41

Konnectronix Introduces Bike, Scooter Chargers Your One-Stop for Parking and Mobility Consulting Kimley-Horn was all in at the 2019 IPMI Conference and Expo! In addition to exhibiting and sponsoring the TransportationCamp, team members Mark Santos and Brett Wood presented educational

sessions. Congratulations to Brett Wood on receiving the 2019 IPMI Chairman’s Award and to Jeffrey Smith for becoming a CAPP graduate!

Kimley-Horn provides strategic planning and management, design, technology, and restoration solutions to help parking and mobility programs serve as catalysts for economic development, enhance customer service, reduce costs, and improve public perception.

See you next year in San Antonio!

Konnectronix, the innovator behind the low current, PowerPost EVSE charging station is expanding its line of charging products to include chargers for e-bikes and scooters.

Our PowerPost EVSE charging stations are simple, low cost, and come with a robust cord management system.

We also offer access control security and a “Quick Test” module to simulate communication between the vehicle and charging station to verify proper installation.

Proven technology, flexible design platforms, and high customer satisfaction make Konnectronix the ideal partner for all of your charging and cable management needs.

Linebarger Goggan Blair & Sampson Collects Linebarger Goggan Blair & Sampson, LLP is a national law firm focused on collecting delinquent government receivables, including parking tickets, traffic citations, toll violations, court fees and fines, taxes, and other receivables. For over 43 years the firm has provided customized collection programs for its public-sector clientele.

Learn more at lgbs.com. Principal Office: Austin, Texas. The attorney responsible for this advertisement is Carmen Perez.

LAZ Helps African Students IPMI 2019 was a huge success for LAZ! Our booth this year was themed around the nonprofit organization, Ten by Three and we’re so thankful to our booth visitors who participated in our project to help students in Wogandome, Togo, Africa. In addition to the success at our booth, Andi Campbell and Eric Daigle presented a session on “Debunking Common HR Myths: Attract and Retain Top Talent”, while Steve Gresh and Patrick Ryan presented a learning lab on “How Data Is Affecting Operations and Asset Value”. With all the success of this year’s event, we’re already looking forward to 2020!

McCain’s OPTIPARK Fills the Gap OPTIPARK® Parking Guidance is filling the gap between costly single-space solutions & simple counting systems.™ Sophisticated camera sensors track vehicles at key decision points and transmit that information to our central software which shares availability data on LED signs or with digital platforms via our open API.

A Company of the SWARCO Group OPTIPARK® Wayfinding is a layer on top of your city’s parking infrastructure offering dynamic wayfinding. Being data-source agnostic, we can feed multiple stacks ranging from PARCS, PGS, Traffic, weather, and event data into our central wayfinding software which guides traffic to available parking based on predefined strategies. Contact us at parking@ mccain-inc.com.

42 PARKING & MOBILITY / AUGUST 2019 / PARKING-MOBILITY.ORG

2019 Con fere nce & Expo

LymTal International, Inc. Displays Iso-Flex LymTal International, Inc., is a manufacturer of waterproofing and concrete protection products. Marketed under the Iso-Flex brand name, the complete package of materials and systems is focused in Division 7 Waterproofing and specifically the parking garage market.

The Iso-Flex brand has 50 years of history and the product scope includes; deck coatings, sealants, sealers, and expansion joint systems.

Iso-Flex products are installed through approved installers and are covered by single source warranties.

Please look us up at lymtal.com or by calling 248.373.8100.

Meypar Unveils Two Solutions This year at IPMI, Meypar unveiled two solutions. First, the new Nexus 2.0, the evolution of our On-Cloud multiparking software, a complete solution featuring a Control Center, complete Dashboard and remote monthlies and validations management.

Also, our new DUO Adventa terminal, cutting edge equipment to streamline both your self-park and event management. A complete solution for regular self-park ticket issuing, prepaid event mode, ticketless, slim pay on foot, and pay on exit.

MobileNOW! Highlights New Offerings MacKay Meters Introduces Wireless Option MacKay Meters introduces the mkBeacon™ wireless meter, the “greenest” parking meter available today due to its low power consumption, green materials and optional twospace configuration.

The mkBeacon is the world’s first parking meter powered entirely by renewable energy. The meter has the largest solar panel of any single space parking meter in the industry, and as such has proven to be power-neutral. A single rechargeable battery pack is all that is needed to keep the mkBeacon running for many years, thus removing the need to purchase replacement batteries. Learn more at mackaymeters.com, or contact us at sales@mackaymeters.com

MobileNOW!, the global technology innovator with the world’s most flexible and user-friendly mobile payment solution for parking, highlighted its unique ePermits and eValidations this year.

Its beachy theme, “Ride the Wave of Convenience,” underscored MobileNOW!’s value proposition—an unsurpassed convenient and easy-to-manage user experience, designed by seasoned parking professionals.

“MobileNOW! is future-proof, scalable and adapts to our clients’ business models,” said Lee Whittemore, VP Operations. “Our extensive real-time reporting, ePermit and eValidation capabilities are unmatched in the industry—with client revenues and customer satisfaction soaring year-over-year. We’re honored to receive tremendous positive feedback regarding our exceptional 1:1 customer service.” mobile-now.com

PARKING-MOBILITY.ORG / AUGUST 2019 / PARKING & MOBILITY 43

National Car Charging Improves Infrastructure While EV sales are booming (up 85% in 2018), charging infrastructure is still paying catch up. National Car Charging (NCC) works with parking facilities across an array of business channels to install electrical vehicle (EV) charging infrastructure for the growing number of electric cars and electric business fleets on the road.

We help organizations plan for the future, navigate the wealth of state incentive and grant programs and find the EV charging solutions that best meet their customers’ and employees’ needs.

As the largest privately held U.S. provider, NCC manages 3600+ charging ports with installations in 41 states. Visit nationalcarcharging.com.

Nationwide Payments Offers Direct Integration Nationwide Payments had a very successful show this year. It was a great opportunity for us to introduce our newest team member Tyson Ouellette - Technical & Business Development Manager In addition, we were able to continue to highlight our direct integration with the most sophisticated PARC systems available. This experience coupled with direct communications with key contacts at various manufacturers of PARC systems translates into a more trouble-free installation.

We participated in the first EMV capable parking facility in North America and quickly became the leading gateway provider giving our clients access to all of the major processing platforms.

OPTEX Showcases Sensor

Helping Clients Overcome Parking Challenges Since 1996, O&S Associates, Inc. (O&S) architects and engineers have worked with parking authorities, parking facility operators, and developers across the country. As a full-service, multi-disciplinary firm, O&S specializes in the assessment, restoration, renewal, and waterproofing of parking structures. We also design parking facilities.

We incorporate the latest technology and advances in materials and products into our structural and architectural design to increase the longevity of our structures and reduce overall life cycle cost.

O&S has offices in New York, Pennsylvania, New Jersey, the District of Columbia, Ohio, and Florida. Visit us at oandsassociates.com.

44 PARKING & MOBILITY / AUGUST 2019 / PARKING-MOBILITY.ORG

The OVS Vehicle Presence Sensor series from OPTEX is designed to reliably detect the presence of a stationary or moving vehicle while also having the ability to ignore most human traffic.

It eliminates the hassles associated with the installation of a ground loop, eliminating the need for concrete cutting.

With 8 custom range settings, 5 sensitivity & 5 human cancelling settings, one touch calibration, and direct connection to the operator, the OVS series can detect both small and large vehicles for a multitude of applications.

For more information: http://www.optex-vs.com/

2019 Con fere nce & Expo Parker Technology is Your 24/7 Customer Experience Solution In a rapidly increasing automated world, where customer expectations and competition are high, the need for human touch when problems arise is more prevalent now than ever, especially in parking. Parker Technology delivers a robust solution for parking facilities – answering intercom “help” calls 24/7 with patented two-way video communication. Parker Technology’s customer service specialists are well-trained, informed, patient and solely dedicated to the parking industry. Outsource your intercom services to the Parker 24/7 Call Center and enhance the customer experience, improve operational efficiencies, increase successful payments, and ensure calls don’t go unanswered. Learn more at www. helpmeparker.com/learn-more.

Parking Reservation Software Introduces New Technology Parking Reservation Software (PRS) introduces exciting new technology, giving parking operators of any scale full control over daily operations.

Mobile App. A comprehensive mobile app for operators on the go, while also giving the end user reservation and other functions right from their devices.

User Interface. An intuitive user interface with a dashboard, operators have the critical data needed to make smart revenue decisions.

Ticketless. Our enhanced Point-of-Sale system simplifies entries and exits, with the same proven reservation capability we have always provided.

PRS omni-channel, cloud-based parking management software is the most robust on the market, giving immediate results.

ParkMobile Showcases Newest Product Innovations ParkMobile, the leading provider of smart parking and mobility solutions in the United States, now helps over 15 million people easily find, reserve, and pay for parking from their mobile devices. The company connects legacy parking systems with a modern, user-friendly and time-saving application, giving consumers a smarter way to park in more than 400 cities and 3,000 locations across the country.

At this year’s conference, ParkMobile exhibited its newest product innovations, including ParkMobile’s Parking Availability feature, transient and event reservations, ParkMobile 360 insights and analytics, and smart city transit solutions. For more information, visit ParkMobile.io or @ParkMobile on Twitter.

Meet Parking Sense: The Global Leader in Intelligent Parking Technology Parking Sense, the global leader in intelligent parking technology, provides a comprehensive solution that successfully reduces vehicle emissions and time spent finding parking by 50%. The company’s convenient mobile app helps users find available parking, then easily locate their car when they return.

Parking Sense also provides access to real-time and historical data that helps parking operators reduce operating costs and maximize revenue. Industries including corporate campuses, airports, smart cities, universities, hospitals, commercial and mixed use, entertainment, retail and casinos are currently served by the company’s suite of products that offer 99.9% accuracy. Learn more at parkingsense.com.

PARKING-MOBILITY.ORG / AUGUST 2019 / PARKING & MOBILITY 45

Having Fun with ParkPlus IPMI came and went at lightning speed again this year! Thank you to everyone who played RushHour at the ParkPlus System booth. We enjoyed chatting with you about our residential parking permits, citation management system, and how we do post processing with a direct link to the DMV here in Calgary. If you need more info, visit us at getparkplus. com. We look forward to seeing you again next year – or sooner if we’re lucky!

Parkingstream Focuses on Street Enforcement

PayByPhone Sparks Conversation and Thought

Passport Shares the Scoop on Scooters

PayByPhone came to IPMI with a slew of exciting announcements and thought-provoking events. From our live demos of PayByPhone’s integration with cutting-edge tech like the Apple Watch, Amazon Echo Auto, and more, to our CEO Andy Gruber’s GameChanger speech in collaboration with Michael Hoffman of Porsche, PayByPhone looked resolutely to the future of mobility throughout the conference. Our Learning Lab, captained by VP of Sales Adam Kriegel, explored the future of connected vehicles, and our marketing team accepted three awards of recognition for their campaigns across North America 46 PARKING & MOBILITY / AUGUST 2019 / PARKING-MOBILITY.ORG

Parkingstream is a startup working on the street parking enforcement of the future where all tedious and inefficient manual tasks of today will become fully automated. Our patent-pending solution registers the time each vehicle spends in a street by means of ALPR cameras controlling the corners of a city center. The calculated parking time can either be fed to our automatic payment system or to our automatic enforcement system where it gets correlated with the existing electronic payment transactions. The target of Parkingstream is to help cities increase their revenues and reduce their costs. parkingstream.com

This year at IPMI, there was a lot of buzz about electric scooters. Cities large and small are faced with the challenge of managing scooter fleets and Passport has stepped up to help them. In partnership with Charlotte, Detroit and Omaha and three scooter companies, Passport is using its mobility software platform and testing pricing models for parking as a new way to regulate micro-mobility. Learn more and follow along with our pilot program at passportinc.com/micro-mobility.

2019 Con fere nce & Expo Q-SAQ Introduces Barrier and RFID Solutions

PCS Mobile Coast–To–Coast with Genetec AutoVu LPR PCS Mobile: Experts in License Plate Recognition (LPR) Solutions– designs, installs, integrates and supports the Genetec AutoVu™ premier license plate recognition (LPR) system. The Genetec AutoVu™ ALPR system automates license plate reading and identification, making the automated parking enforcement processes easy to manage.

PCS Mobile has a nationwide footprint with the corporate office centrally located in Denver, Colorado. Contact us today at 888-836-7841 or sales@pcsmobile.com. Visit pcsmobile.com to learn more.

PCS Mobile is the Genetec AutoVu LPR Premiere Partner of the Year–North America

Quercus Offers the Best Parking Experience Twenty years of expertise in license plate recognition enables the company to develop the best global parking solution in the market using Spot Control sensors and LPR cameras at the entries/exits of parking facilities. Spot Control is an All-in-One solution that performs vehicle detection and License Plate Recognition inside the unit while offering Parking Guidance System and video-surveillance in every spot. The unit conveys photos and videos of everything happening in or around the spot.

Quercus offers increased security, efficiency and convenience for the clients from the moment they enter until they leave the premises, and for the operator, cutting costs and increasing revenue at the same time. info@quercus.biz; quercus.biz.

Q-SAQ INC returned to the IPMI show in Anaheim CA to showcase the ELKA parking barrier gate products as well as Feig Electronic RFID solutions. The ELKA parking barriers and Feig RFID products demonstrate the latest technology innovation in this market sector. The ELKA parking barrier is a IOT device that can be controlled directly through the cloud allowing online services to communicate directly with the entry or exit barrier.

Q-SAQ INC with its ELKA vehicle control and Feig Electronic RFID readers provides a high end technology solution that meets today’s and tomorrow’s connectivity demand.

RED makes LPR Affordable RED, the hottest name in LPR for parking and mobility, debuted an affordable line of cameras at IPMI2019. With a rapidly growing install-base across the U.S. and a holistic approach to LPR solutions for access control, enforcement, and data analytics, RED started a revolution that benefits drivers, operators, installers, and consultants alike. Our daily conversations with you, our parking family, combined with years of experience and relationships in the industry, dictate our R&D road map with focus on our mission from day one, to be smple to work with and install, accurate, reliable, and now affordable

PARKING-MOBILITY.ORG / AUGUST 2019 / PARKING & MOBILITY 47

Park Sentry®—The best defense against collision damage in high density parking areas At 2019 IPMI, Sentry Protection Products showcased Park Sentry—the original minimal footprint bump-n-go column protector designed to reduce or eliminate column and vehicle damage that occurs in the close confines of parking structures. This modular product easily customizes to fit round, square or rectangular columns or wall section. Ideal for use in valet parking facilities, private parking structures, or auto rental agencies, where the costs of vehicle-column collision and structural damage can be a major operating expense. For more information, info@sentrypro.com.

Scheidt & Bachmann’s Passion for Parking Scheidt & Bachmann, a leader in smart parking solutions, was proud to participate in IPMI 2019 and share our Passion for Parking. Customers and visitors had the opportunity to experience our latest set of innovations firsthand.

Our staff provided demos of mobile solutions, mobile payments, online validations, the contract parker portal, and the entervo.monitor system. We also showcased the introduction of the new entervo.key devices. These compact devices are small in size but large in functionalities and are a great addition to our range of smart parking solutions.

For more information visit scheidt-bachmann-usa.com or contact us at: parkingsales@scheidt-bachmann-usa. com

Rydin Shows Off in Anaheim Rydin was excited to share some new products and highlight recent ones at this year’s IPMI Conference & Expo!

Our new 14 mil hang tags garnered a lot of interest from colleges and universities, municipalities, hospitals, property and parking management companies and associations.

Rydin’s Metallic Blast process gains momentum as it prints a reflective ink, expanding design options and adding anti-counterfeit protection.

We are also improving our web-based parking management software PermitExpress® by adding virtual permits and online support.

See you next year! Rydin.com

48 PARKING & MOBILITY / AUGUST 2019 / PARKING-MOBILITY.ORG

SenSen Networks Exhibits Gemineye SenSen Networks had attended previous IPMI shows and exhibited for the first time in 2019 in Anaheim. Our booth was extremely busy with a constant flow of curios visitors keen to experience the breakthrough technology that is Gemineye, the world’s first Artificial Intelligence based smart city platform to process video at full frame rate on an Android smartphone. Being demonstrated was Licence Plate Recognition and parking occupancy detection. The Gemineye platform has a growing list of capabilities, including illegal dumping detection, sign asset detection and people counting.

We look forward to continuing the interesting conversations over the coming months.

2019 Con fere nce & Expo SKIDATA Shows New Product Solutions SKIDATA had a great showing at IPMI 2019. With a contingent consisting of management, sales, technical staff and executives from around the world, several new product solutions were shared with visitors to their redesigned booth. SKIDATA’s LPR solution - Plate.

Gate ‘Diamond’ cameras along with the PlateTech.Logic software system had a great response from existing clients and new prospects!

Additionally product managers unveiled the latest web-based service – sweb.Analyze ‘Parking,’ a flexible dashboard interface for parking facility management and planning with drag & drop customization.

The skiosk product line of modern interactive touch-screen vending devices was also a big hit!

Smarking Maximizes Parking Yield with Two New Introductions Smarking made two big introductions at IPMI this year. First, we expanded our Customer Service team to include another ­superstar— Leslie Cogar. Leslie comes to Smarking from Amano and will be working with customers to install and support their Smarking solution to increase parking yield. Speaking of yield, our other exciting (shshshshsh, it’s not formally announced yet) news is our AIM (automated inventory management) solution! AIM dynamically and automatically manages parking fees to maximize revenue. We’ve seen a minimum of 40 percent increase in revenues through the sales channels it's managing. www.smarking.com

Southland Offers Hospitality Southland Printing Company exhibited at the 2019 IPMI in Anaheim, Calif., with great success. The team was able to connect with customers and establish new relationships. This year Southland hosted a Southern Hospitality Event for some of its customers and potential customers. The event featured great food, fellowship, and offered the comedic relief of Magician Rob Rasner. Everyone that did attend raved on how much fun it was! Another big hit was our signature character artist in the booth. People were lined up waiting their turn to get their picture drawn. Be on the lookout for big things to come!

SP+ Features Universities, Municipalities & Airports At this year’s expo, SP Plus Corporation (SP+) shared client and customer testimonials from our university, municipal and airport parking locations. We were also excited to discuss our continued focus on technology and connecting our clients to customers via the expansion of parking.com. Of course, conversations surrounded our diversification of service offerings through our recent acquisition of Bags, which provides remote check in and related aviation services. Visit spplus.com, bagsinc.com or parking.com for more information.

PARKING-MOBILITY.ORG / AUGUST 2019 / PARKING & MOBILITY 49

SpotHero Talks Yield Management This year at IPMI, we were excited to demonstrate how yield management can be implemented for parking operators and what it means for maximizing revenue. SpotHero is the leading parking platform for combined online and drive-up data visualizations. With a 360-degree view, operators can make informed decisions about adjusting rates and inventory as demand fluctuates. In addition to clear real-time demand visibility, we highlighted our partnerships with FlashParking, Parkonect, and TIBA and how yield management looks on dynamic rate boards.

SpotAngels: The Parking Information App SpotAngels is the leading parking information app and the only crowdsourced one. The app is free and is the best solution to find and pay for parking. It shows free parking, metered parking, garages/lots, detailed parking rules, remembers parking locations, sends reminders and enables to pay/book parking through partners.

SpotAngels is the only platform to crowdsource data and provide a backend curb management tool. It is built for cities, universities, and private operators!

For more information www.spotangels.com/city or email us at support@spotangels.com

Studio Keeps You Informed and In Charge Extreme situations such as car accidents are just as much part of the job as day-to-day communication in parking facilities. Studio makes it easy to stay informed and in charge, and to react instantly in case an emergency arises.

Status windows can be configured to provide operators with an instant, at-a-glance overview of the entire Studio system, presenting all relevant details of events on-screen as they happen. Interactive icons represent calls, error, or alarm messages. Additionally, Studio interfaces with all the different output lines from the world of intercom and supports the integration of third-party devices into its visualization environment.

50 PARKING & MOBILITY / AUGUST 2019 / PARKING-MOBILITY.ORG

Swinerton Offers Concrete Construction Expertise Swinerton has a team dedicated to cast-in-place parking structures, with experience and expertise in all aspects of concrete construction for parking structures of all shapes and sizes. From in-house BIM detailing to self-fabrication all the way to forming and placing concrete, we can efficiently create parking structures that can scale to the needs of any project. Swinerton’s team of more than 3,500 construction experts gives us the size and skills to combine industry-leading design-build services with our self-perform concrete capabilities.

Director of Parking Structures, Jeff Goodermote | JGoodermote@swinerton.com | Swinerton.com

2019 Con fere nce & Expo Tattile Srl Tattile Srl presents the new VEGA1, a dual channel camera with an on-board intelligence that allows users to read the license plate and recognize the vehicle brand, color, model, and class to reply to the new market requirements.

■■ Service: Customer profiling to customize the relative parking experience.

■■ Payment: The vehicle model

recognition allows to define its dimension and to differentiate the parking prices ■■ Secutity: Matching the ANPR with Brand, Model, Color and Class info at the entrance and the exit allows preventing vehicle from being stolen.

■■ Smart parking: Barriers, ticket and cash less Contact: Tattile.com

TAPCO Showcases Innovation At this year’s IPMI Expo, TAPCO showcased our Overheight Warning System designed to alert drivers when their vehicle is too tall to enter a parking structure. This innovative system is proven to minimize the number of overheight collisions, eliminate unplanned repair costs and structure closers.

Also shown at the TAPCO booth was our LED-enhanced BlinkerSign®. This attention-grabbing sign draws attention to the sign face, providing drivers with vital information they need to stay safe while operating vehicles within the parking facility.

To learn more about these safety enhancements, visit TAPCOnet.com or call 800.236.0112 today!

TimHaahs Celebrates 25 Years

Toledo Ticket Solves Ticketing Challenges

It has been over 20 years of witnessing the growth and success of IPMI. TimHaahs was excited to have celebrated their 25th anniversary at this year’s IPMI Conference in Anaheim, Calif.

Our team was honored to receive the Best Design of a Mixed or Multi-Use Parking & Transportation Facility (Miami Design District Museum Garage). Smart city planning drives access and mobility, is our focus and will continue to provide excellent design services, as well as helping those in need. As the firm grows, so does our ability to serve our communities.

Thank you to IPMI for an amazing Conference!

Toledo Ticket is the leading provider of ticketing solutions. Exceptional customer service and cost saving opportunities are our top priority! Our goal is to partner with you to understand your unique needs and to satisfy them. We offer consecutive numbering, bar/QR codes, magnetic stripes, valet, scratchoff, pay & display, payby-space, access/debit cards, and spitter tickets for thermal/ non-thermal revenue control. We specialize in RFID tags for college/ university and municipal parking and credentials to improve security and convenience, all in a cost-effective manner. We are certified by most parking equipment manufacturers and serve customers in all 50 states and over 30 countries.

PARKING-MOBILITY.ORG / AUGUST 2019 / PARKING & MOBILITY 51

Uncanny Vision at IPMI, 2019 Uncanny Vision develops AI-based Computer Vision software for vehicle counting and license plate recognition (LPR). We develop deep learning-based algorithms that are optimized to run on the edge. The result is high accuracy and super low latency. We work closely with the leading semiconductor companies such as Intel, Nvidia, and Qualcomm to bring down cost of hardware. Our software powers leading smart parking systems such as frictionless parking and parking guidance systems in North America, India and South East Asia. We pride ourselves in being the “Smarts behind Smart Parking”.

Watry Elevates Parking Parking, mobility, sustainability and user experience: this year’s IPMI had it all! Watry Design was honored to accept the award for Best Design of a Parking Structure and receive Parksmart recognition for the San Diego Airport Terminal 2 Parking Plaza, which was designed around improving the passenger experience.

We also thank everyone who came by our booth and attended our panelist presentations, “Flying the Friendly Skies” and “Putting Parking’s Best Foot Forward.” By focusing on and designing for the user, we can elevate parking into a transformative experience. To learn more, visit nwatrydesign. com. We will see you again next year!

Walter P Moore Addresses Mobility Challenges Mobility requires a broad knowledge of existing modes of transportation; how they interact with one another and surrounding land uses. Walter P Moore ­applies a holistic approach by assessing all transportation options to address current mobility challenges while providing innovative and cost-effective solutions.

Walter P Moore provides technology-driven, integrated functional design services for all types of parking facilities.

The approach is simple: Align the design with the facility’s operations and security goals. Vast design and hands-on parking operations experience equips us with the knowledge to deliver fully integrated parking and mobility solutions.

Westward Industries Focuses on Innovation and Quality Westward Industries is focused on innovation and quality. Westward designs and develops parking enforcement vehicles designed to create a more efficient, sustainable, and safe experience for parking staff. Our vehicles include the GO-4 task-specific utility vehicle, the GO-4 electric vehicle, and the new MAXX electric vehicle. These vehicles are a great solution for your parking enforcement needs. Each vehicle significantly reduces the costs of fuel, and the resulting carbon emissions, compared to standard vehicles. In addition, our vehicles can now be offered with factory direct LPR installations! Visit us at westwardindustries.com or contact us at chris@wwi-go4.com.

52 PARKING & MOBILITY / AUGUST 2019 / PARKING-MOBILITY.ORG

2019 Con fere nce & Expo WGI offers Parking Solutions WGI’s Parking Solutions Team was fully engaged in this year’s IPMI Conference and Expo. We were excited to catch up with everyone and be part of the parking-mobility discussions.

WGI presented on suicide preventative design in garages. Morbid? Yes. However, a necessary and often overlooked aspect of garage design. When we asked who in the room had dealt with a suicide within their parking facility about 75 percent of the room raised their hands.

Our Parking Solutions Division offers a wide range of parking and mobility solutions; engineering and functional design, master planning, operational assessments and restoration.

WPS: Future Proof Solutions for Today’s Mobile World At this year’s IPMI conference, WPS enjoyed the opportunity to demonstrate innovative technology designed to have an immediate and lasting impact in the parking and mobility world. With new advancements in PARCS hardware running ParkID, TenantID, Dynamic Pricing, AutoID, Frictionless Parking, Apps and Web Payments, our parking solutions are aimed at the future, while solving today’s mobile challenges.

WPS issues more than 7.5M parking tickets every day, worldwide, providing automated parking solutions for airports, hospitals, local governments, hotels, leisure, shopping malls and parking operators across the globe. For more information contact info@wps-us.com.

Intelligent by Design Vingtor-Stentofon by Zenitel Group announced IC-Edge Intelligent Communications Platform for emergency call and intercom communications at IPMI 2019.

“Intelligent Communications” refers to communication between systems and within business processes, and encompasses all forms of communications, not just voice.

Zenitel’s intelligent audio is embedded in leading edge integrators and managed service providers like Propark Mobility in Hartford, Conn.

“Many locations are unmanned, and fully automated crystal-clear intelligible audio is paramount for business efficiency”, said Luis Garcia, Senior V.P. for Propark Mobility. “For this reason, Propark Mobility uses Zenitel as a standard in our deployments.”

Reach Zenitel at EndingBadAudio@Zenitel.com

ZipBy Shows Off Set and Forget ZipBy™ is a global, comprehensive, ticketless parking system solution. ZipBy’s patented Set and Forget technology is the industry’s only hand free entry and exit parking solution allowing customers to leave their phone in black scree’ mode and ZipBy continues to work. “Amazing idea—wish more garages would install,” Melissa wrote. Easily integrated with PARCs, ZipBy Access Control allows ZipBy to fully function alongside any manufacturer’s equipment. It’s the only system that enables enter, exit, and pay for parking with guaranteed 100 percent revenue capture that does not require the driver to interact with an electronic device or parking system equipment.

PARKING-MOBILITY.ORG / AUGUST 2019 / PARKING & MOBILITY 53

IN

short

Highlights from the IPMI Blog

STICKING POINTS

By Mike Weiler Recently my team read “Sticking Points,” by Haydn Shaw because we noticed our workforce contained members from all four generations: ●● Born before 1945—Traditionalists. ●● Born 1946-1964—Baby Boomers. ●● Born 1965-1980—Gen Xers. ●● Born 1981-2001—Millennials.

The book helped our team understand the 12 different sticking points that can pull the generations apart or together: 1. Communication—What is the best way to interact with my coworkers?

2. Decision making—How do we decide what to do?

3. Dress code—How casually can I dress?

4. Feedback—How often and in what ways do I want input?

5. Fun at work—How much fun at work is allowed?

6. Knowledge transfer—How do we pass on critical knowledge to new employees?

7. Loyalty—When is it okay to move on?

8. Meetings—What should happen in our meetings?

9. Policies—Are policies rules or guidelines?

10. Respect—How do I get others to respect me?

11. Training—How do I learn best?

12. Work ethic—How many hours are required, and when must I work them?

Many people try to think of ways to solve the challenges of these sticking points. The key discussed in the book is not to look at them as problems that need to be solved, but as areas of strength to be leveraged for the benefit of the team. We can only truly lead people when we stop trying to change who they are and start to appreciate them for who they are, and we can’t do that until we understand them.

Sticking Points does a great job giving the reader background on the events that created each generation. Even though 1945 wasn’t that long ago, learning the history of the events of the time and how they shaped the work environment is eye-opening for readers of all generations. Remember, we are reading to understand each other and to do that, we need to understand the events that surrounded our upbringing–the

book calls these “ghost stories.” Here is an example of the ghost stories that shaped the Traditionalists: 1. The Great Depression—The Great Depression made the Traditionalists more economically conservative, and that conservatism spread to other areas of their life.

2. World War II—Traditionalist learned to sacrifice their individuality for a cause and learned to listen to authority and take orders.

3. Moving from the farm to the city—The farm life gave the Traditionalists the strongest work ethic of any of the generations; if they didn’t do the work, the job didn’t get done.

4. Mass marketing and confidence in experts—The golden age of radio (1920-1940) was also the start of mass marketing. Thanks to the elements mentioned above, the Traditionalists connected and trusted the guidance of experts. They didn’t question doctors or lawyers, and many still don’t today.

It is important that each generation understands the other generations’ ghost stories and how they shaped that generation.

At that moment, the generations can see how they connect to each other and start to leverage each other’s strengths.

Of course, there is still tons that can be written in this article about this topic, but I would encourage you to purchase this book and have your team read it with you. It is a really great experience if you are able to get a few different generations in one room and discuss the ghost stories and learn how to come together. Each generation brings value to the team, and the quicker your organization is able to capitalize on it, the better for you, your team, and the organization.

Check out Sticking Points and start getting unstuck.

MIKE WEILER is director of sales for Rydin.

Ready for more? Read IPMI’s blog every business day in your daily Forum digest email (10 a.m. Eastern) or at parking-mobility.org/blog.

Have something to say? Send post submissions to editor Kim Fernandez at fernandez@parking-mobility.org.

54 PARKING & MOBILITY / AUGUST 2019 / PARKING-MOBILITY.ORG

RVING FOR THE NOVICE: WHERE TO PARK?

By David M. Feehan My wife and I recently decided to embark on a new adventure.

We rented a 25-foot Thor Axis, a class C recreational vehicle and began a journey into the rural areas and small towns of Virginia.

One of our first stops was Fredericksburg, the long-time, former home of IPMI. We were impressed with Frederickburg’s Main Street, lined with interesting shops and restaurants, and busy, pedestrian-filled sidewalks. Our journey then took us to an alpaca farm, a winery, and to the farmers market in Mineral. Along the way, we stopped briefly in Charlottesville.

As we became acquainted with the world of RVs, we learned that there exists a whole subculture–a real community of nomads who travel throughout the U.S. and Canada, driving or pulling rigs that are often in excess of 30 feet long and sometimes reaching 40 feet. Many are truly “mobile homes.”

It’s quite common for RVs to have a tow vehicle; this is true for both a pickup truck pulling a fifth-wheel trailer or a self-powered RV pulling a second car, SUV, or motorcycle. In any case, we encountered the perennial question: “Where do you park an RV?” Some cities and destinations have anticipated this. The visitors’ center in Fredericksburg (a wonderful Civil War memorial and education center) has specifically marked, oversized parking spaces for RVs and buses. By contrast, the City of Charlottesville is a parking nightmare for RV drivers. We stopped at the visitors’ center when we entered town and a police officer had no idea where to direct us except to a construction site! We found an empty lot but it was all reserved parking and this was a Saturday, so we parked and called the number on the sign, offering to

pay for a day. The person who answered threatened to send a tow truck immediately unless we moved our vehicle, despite the fact that the lot, with approximately 50 spaces, was completely vacant.

We had wanted to tour the campus of the nearby university and do some shopping, but apparently RVers are not welcome in Charlottesville.

The community of RVers is a large and growing group; often older (many we encountered were 50-plus) and obviously with disposable income. A typical Class C costs more than $100,000, and a large Class A can run up to a half-million or more.

Parking professionals should take note of this growing and affluent market and develop ways to accommodate these nomads. Partnerships with surface lot owners in towns, better information and wayfinding, and simple friendliness would help.

I’m sure RVers would gladly pay for the space, if they could find it.

DAVID M. FEEHAN is president of Civitas Consulting, LLC

ARE YOU COMMUNICATING EFFECTIVELY?

By Jennifer I. Tougas, PhD, CAPP Communication. It’s easy, right? After all, we live in the age of communication–digital connections, chats, email, texts, social media–all at our fingertips. Yet getting information into the hands of those who need it can be excruciatingly difficult. Ever have those “does the right hand know what the left hand is doing” moments? Despite our best efforts, they keep popping up and for some reason, this summer seems to be riddled with them: “What are the accommodations for this camp comping to campus?” “What camp?” Or, send a campus announcement that a parking lot is reserved for the

weekend, but staff closes it at noon instead of end of business as planned. Perhaps you have your own example to share. It’s incredibly frustrating for all involved and creates a bad experience for customers, which makes the institution as a whole look bad.

High performing teams practice good communication.

Good communication requires intent, attention, and vigilance.

Who needs to know? This includes both internal and external customers. What do they need to know? When something is happening that directly affects them, they need to know what is happening and why. When do they need to know? Information needs to be provided with enough time to take action.

Are you experiencing “does the left hand know what the right hand is doing” moments? If so, take a look at your communication practices to see if there’s room for improvement.

JENNIFER I. TOUGAS, PhD, CAPP, is director of parking and

transportation services at Western Kentucky University.

PARKING-MOBILITY.ORG / AUGUST 2019 / PARKING & MOBILITY 55

/ IPMI IN ACTION / IPMI VOLUNTEERS

IPMI Volunteers Say it Best

O

By Rachel Yoka, CAPP, LEED AP BD+C, WELL AP UR VOLUNTEERS AND DEDICATED MEMBERS are heart of our organization.

The 2017–2019 committee season has come to a close and it’s a great time to reflect on the amazing projects they have contributed to growing and enhancing our profession.

From articles and presentations to subject matter expertise and data standardization efforts, our volunteers, committees, and working groups build value for all IPMI members and the industry at large. Every two years we start the cycle anew—and we encourage all of our members to jump in, from the most seasoned veterans to young professionals on the rise.

The call for volunteers is active through August 12, 2019 and it’s simple to throw your hat in the ring. All members need only submit their name and a short paragraph on their interests. The IPMI Board of Directors then assembles working groups around strategic priorities and areas of interest. I can tell you all about it, but our dedicated volunteers say it best—they have shared their experience and recommendations on how to get involved:

56 PARKING & MOBILITY / AUGUST 2019 / PARKING-MOBILITY.ORG

The best way to jump into committee work is to do just that—jump in. All committees have veteran and newbie members. Once you jump in, participate and share your ideas. Some of the best ideas come from a fresh perspective! Soon enough you’ll be a vet showing others the way.

IPMI committee work has introduced me to new, smart friends—which means I have more brains to pick when solving a local problem. “ —Maria Irshad, CAPP, ParkHouston

SHUTTERSTOCK / LISA KOLBASA

“The Professional Recognition Committee is my favorite IPMI committee because the people are the best part of this industry and far too often we get caught up in the technology, the policies, and the programs. This committee recognizes the people behind the technology, the policies, and the programs because frankly, none of these happen without the people.

“By far the opportunity for networking has been the biggest benefit to my career!

Through the committee I was introduced to other like-minded individuals with whom I could share information and compare notes.

I learned a bunch of useful concepts that would normally be out of my purview.

Being on a committee takes very little effort; in fact, once you’ve joined the committee the natural inclination is to sit back and do nothing. But neither you, nor your committee, will benefit from this. If you’re going to join the committee then the best thing is to volunteer for a committee activity. For example, I was fortunate to be on the Technology Committee where there are several initiatives for which an individual can contribute: as a group we create an annual educational PowerPoint, deliver monthly blog postings, manage the industry glossary, write articles, and provide presentations at industry events. Some of these activities take only 15 minutes (!) while others are a multi-hour commitment. As a best practice I recommend that one should start with small contributions and work your way up to larger commitments.

My favorite experience is presenting at the regional shows; something that I’ve done more than a dozen times. I know that many people avoid public speaking, but this is something that I really enjoy.”

—Blake Laufer, CAPP, Mistall Insight Inc. “Align your request with your subject matter expertise and passion. Everyone has strengths so try to align your strengths with the right committee. As part of the Sustainability Committee in its infancy I was proud to be a part of the first IPMI Framework on Sustainability. I was also a part of the Committee when they started skyrocketing off with things like the IPMI Blog. And now I’m on the

Technology Committee where we are working on exciting mobility and curb management initiatives.

Working on different IPMI committees was instrumental in my growth and development in the parking industry early on. It may seem to appear to be an all-give initiative, but I found it to be an equal give and take. You will work hard to contribute to the committee, but I promise you that you will equally learn and get so much back from the knowledge base and networking.”

—Isaiah Mouw, CAPP, LEED AP, Citizens Lanier Holdings “As a volunteer for multiple IPMI committees, I truly enjoy all of them. The Membership & Community Building committee allowed me the ability to network with new members and assist them with opportunities that are abundant through their membership, plus the many industry professionals who will be amazing resources for them moving forward. The best experience is being part of the First Timers’ event and sharing the insight of preparation for the Conference.

During that time, the committee members share their insight into best practices, prior to, during, and after the conference. The time donated on committees is not comparable to the lessons learned, the mentorship and the comradery we all receive through our support of this industry and institution.”

—Mary Mabry, CAPP, Cardinal Tracking The takeaways are clear—volunteering is one of the best ways to maximize your membership, grow your network, and expand your horizons. We hope you’ll consider answering the call and we look forward to a new volunteer season this fall! ◆ RACHEL YOKA, CAPP, LEED AP BD+C, WELL AP, is IPMI’s vice president of program development. She can be reached at yoka@ parking-mobility.org.

PARKING-MOBILITY.ORG / AUGUST 2019 / PARKING & MOBILITY 57

/ STATE & REGIONAL SPOTLIGHT/CAROLINAS PARKING & MOBILITY ASSOCIATION

A Name Change in the Carolinas

T

By Derrick A. Moore, CAPP, CPM

HE CAROLINAS PARKING ASSOCIATION (CPA) has become the Carolinas Parking &

Mobility Association (CPMA). Due to the profound changes in the parking, transportation, and mobility industry, the board of directors voted to change the name of the association; the name change reflects the interconnectedness of parking, transportation, and mobility and embraces the expanded role of parking and parking professionals.

Conference

Farewell to a Legend

Our 2019 Annual Conference & Trade Show, “Better Together—Parking, Transportation, Mobility—Providing New Opportunities to Capitalize on Emerging Trends,” is being held in the beautiful and award-winning city of Durham, N.C. Please join us September 24–27, 2019, at the Durham Marriott City Center and the Durham Convention Center.

Our 2018 conference at Hilton Head, S.C., boasted the biggest crowd and most exhibitors and sponsors ever! We look forward to making this year’s event another successful conference with concurrent breakout sessions: one for management and one for frontline education. You don’t want to miss this one, with so much education and networking with industry peers.

Plus, we will start the conference with our famous golf tournament.

We are proud (and sad) to announce that one of ­CPMA’s founding board members has retired from the industry. Catherine G. Reeve, CAPP, began her career in 1977 and faithfully served CPMA on the board and as an involved member until this year. Reeve has been a mentor and inspiration to many in the industry, and her commitment to promoting professional growth has been extraordinary. We will certainly miss her at CPMA but wish her well in her retirement.

CPMA is continuing to grow and looks forward to another successful year! ◆

58 PARKING & MOBILITY / AUGUST 2019 / PARKING-MOBILITY.ORG

DERRICK A. MOORE, CAPP, CPM, is parking operations administrator for the City of Durham, N.C., Transportation Department.

He can be reached at derrick.moore@ durhamnc.gov.

CPMA BOARD OF DIRECTORS PRESIDENT

Thomas Leathers, CAPP City of Durham, N.C. VICE PRESIDENT

Dave Pitts North Carolina A&T State University SECRETARY

Kerry Beck SP+ TREASURER

Allen Altman Charleston County, S.C. PAST PRESIDENT

Lynn Sylvia Cape Fear Community College Bill Foster, CAPP City of Greenville, S.C. Derrick Moore, CAPP, CPM City of Durham, N.C. Cheryl Stout University of North Carolina at Chapel Hill Matt Sumpter Kimley-Horn

PARKING-MOBILITY.ORG / AUGUST 2019 / PARKING & MOBILITY 59

/ INDECT’s New Out-of-the-Box Software Enjoys 99 Percent Accuracy Rate INDECT USA announces a breakthrough in the quest to provide garage owners with a plug-and-play parking guidance solution with its new out-of-the-box training set. The new software enables the INDECT parking guidance system to go live immediately, producing accuracy rates in excess of 99 percent within days of installation.

“All other parking guidance systems on the market require sensors to observe cars coming and going for their algorithms to learn and achieve accuracy,” says Dale Fowler, president of INDECT USA. “This can take up to 60 days before the system is ready to go live.

“This can cause issues for new-build projects, where there are no vehicles to train on until after the garage is open. The owners obviously want the entire garage operational for the ribbon cutting,” he says. “Our new training software completely

solves that problem because it doesn’t require any cars to be present during the training phase. This means the system can be up and running as soon as the installation is complete.”

According to Fowler, the new solution was first tested in the U.S. at Dallas Love Field’s new P3 garage in Texas, where the system successfully achieved more than 99 percent accuracy within days of installation.

“Often, clients are excited about their new parking guidance system and are keen to share it to with their customers. Having to wait can be frustrating. Now they don’t have to,” he says.

INDECT’s research and development team is constantly looking for ways to perfect the parking guidance experience. Products are regularly updated and refined to ensure they accurately reflect clients’ parking needs.

Walker Consultants Opens Office in Downtown Pittsburgh To be of better service to local clients, Walker Consultants announced the opening of its newest office in Pittsburgh, Pa. Walker has provided an entire range of services to clients in the area for more than 40 years.

Local projects include parking design of the General Robinson Street Garage and Gold 1 Garage for the Sports & Exhibition Authority of Pittsburgh; multiple plaza and parking structure forensic restoration and building envelope projects for UPMC, JLL, Pittsburgh Parking Authority, Allegheny County Airport Authority, and Shorenstein among others; and more than 50 parking planning/operations studies for the Pittsburgh Cultural Trust District, Carnegie Melon University, PPG Paints Arena, Bakery Square, North Shore, and the Pittsburgh Parking Authority. The company’s new address is 500 Grant St., Suite 2940, Pittsburgh, Pa., 15219.

60 PARKING & MOBILITY / AUGUST 2019 / PARKING-MOBILITY.ORG

BUILD YOUR SKILLS. INSPIRE YOUR TEAM. DISRUPT YOUR FUTURE.

October 3-4, 201 9 Pittsbur gh, Pa.

Attendance is limited to 100 IPMI members.

parking-mobility.org/100

/ PayByPhone Names Sang Hwang Regional Sales Director, Northeast

PayByPhone announced that Sang Hwang has been named regional sales director, Northeast. A longtime parking technology sales leader, Hwang joins PayByPhone from Parkloco, where he was head of strategic partnerships and growth. In his new position he will oversee business development and partner relations initiatives throughout the Northeast, including New York, New Jersey, New England, and Northeastern Canada. Hwang will be headquartered in Boston, Mass.

“PayByPhone is in the midst of tremendous growth throughout the U.S. and Canada, and Sang Hwang will be a great addition to our team,” says Roamy Valera, CAPP, PayByPhone’s CEO, U.S. and Canada. “Sang is an experienced and accomplished parking professional who is well-known and highly respected throughout the industry. He’ll play an important role in our continued growth.”

Hwang is a veteran parking technology sales professional with more than 20 years of experience. Prior to joining PayByPhone, his industry involvement included data analytics, asset management, sales, operations, and consulting. He is committed to collaborating closely with PayByPhone’s tech and client success teams to bring the industry’s leading parking payment solutions to municipalities, education and health care institutions, commercial operators, and parkers.

62 PARKING & MOBILITY / AUGUST 2019 / PARKING-MOBILITY.ORG

CurbTrac Launches Multiple Parking App Management Program

CurbTrac, a technology and consulting company based in Philadelphia, Pa., launched a new software platform for cities, universities, and parking operators to easily manage multiple parking payment applications.

CurbTrac provides enterprise solutions for clients to increase the use of mobile payments in their operations by offering a centralized platform that allows multiple parking apps to be offered to parkers for payment. Increasing the adoption of mobile payment applications will allow customers to improve efficiency, increase revenues, and decrease capital expenditures on traditional parking payment hardware. CurbTrac will also allow for parking operators to create better curb management strategies by offering a centralized database of curb interactions.

“Mobile parking payment apps have been around for 10 years in North America, yet adoption rates remain low.

Most parking operations only accept one specific parking app, which limits consumer engagement,” says CEO Charley DeBow. “With CurbTrac, our clients can manage offering multiple payment apps to their consumers. Our software consolidates all financial reporting, API integrations, and operational data in one place. We are excited to announce our first deployment at The Forks in Winnipeg (Canada) with our first partner, FNP Parking.”

FNP Parking began using CurbTrac’s mobile payment management platform to offer its customers three different mobile payment options in 4,000 parking spaces at The Forks, a mixed-use development with more than 4 million visitors a year. PayByPhone, HonkMobile, and Secunik payment apps are all available to parkers to pay for parking at the Forks.

“We are excited about our new partnership with CurbTrac. Our goal is to make parking at any of The Forks locations as easy as possible. The CurbTrac platform allows us to do so by offering our customers multiple payment options,” says Rob Pelletier, FNP parking manager at The Forks.

All-In-One Parking Payment Solution Introduced by 3C Payment 3C Payment launched an all-in-one next generation parking payment solution. The All-In-One Point-to-Point Encryption (P2PE) unattended solution is equipped with our 3C Integra Payment Application with a full range of payment options— contactless, chip card reader, and magstripe—through one single device. With its sleek, modern design, the device offers a space-saving unattended solution at the vending machine front. Easy, flexible integration and terminal replacement results in a quick install and activation process, which saves onsite engineer time. Features include: ■■ Multimedia—Color touchscreen with audio and video.

■■ Compliance—European Vending Association standards (EVA-CVS).

■■ Robust—Tamper- and vandal-proof for long-term reliability.

■■ Security—PCI PTS 4.x certified with SRED. ■■ Customer Rewards—QR code display for wallet, loyalty, and offers.

■■ User Experience—Great customer interaction.

SpotHero Partners with TIBA SpotHero and TIBA announced a strategic partnership to power a 360-degree view of online and offline parking demand data, advanced yield management capabilities, and frictionless redemption for a better parking customer experience.

SpotHero and TIBA will leverage TIBA’s Bluetooth technology, ParkBlue, to power easy one-tap redemption, eliminating the need for drivers to lower their windows to present an access credential.

The advanced access capability, coupled with yield management and 360-degree insights, lays the foundation for operators to process drive-up payments for drivers today and seamless access and payments for fleets and autonomous vehicles in the near future, as the urban mobility ecosystem continues to evolve.

“TIBA is a proven leader in parking management solutions that provide operators with the data and technology needed to make smarter decisions about how to price and manage their inventory,” says Mark Lawrence, CEO and co-founder of SpotHero. “We’re very excited to marry SpotHero’s real-time search and demand data—three to four times larger than that of any other online reservations platform—with TIBA’s data to create a 360-degree view of demand and actionable insights for operators to drive more revenue. The way

we see it, making it possible for customers and vehicles to easily find, reserve, pay for, and redeem parking is key to securing parking’s rightful place at the center of the urban mobility ecosystem.

It’s clear that TIBA shares this vision.

That’s why we’re putting our platforms to work together.”

“By joining forces, TIBA and SpotHero can deliver a 360-degree view of data for occupancy, duration of stay, and online demand so that operators can maintain ideal capacity and increase revenue,” says Levi Rinkoff, executive vice president of TIBA. “TIBA’s innovative solutions let parking operators keep pace with the latest trends in centralized operations, automated smart facilities, online reservations, and mobile payments. The outcome of this partnership is a parking operator platform for combined online and driveup data, smarter yield management, and a better process for supporting and redeeming digital passes. We’re laying the groundwork for facilitating payments, access, and redemption for all types of vehicles that need to park.”

SpotHero and TIBA are currently piloting platform integrations and have plans to expand into more North American markets later this year. Pilot facilities are equipped with online reservations, yield management data integrations, and BLE

redemption. Due to the digital infrastructure in place, these locations are prepared for challenges around payments, access, and redemption for fleets, autonomous vehicles, and other emerging methods of urban mobility. ◆

PARKING-MOBILITY.ORG / AUGUST 2019 / PARKING & MOBILITY 63

/ PARKING & MOBILITY CONSULTANTS Architecture | Engineering | Consulting

Strategic Planning and Management Maintenance and Restoration Design and Construction Technologies

Celebrating 50 Years of Parking Design!

1969-2019

www.kimley-horn.com/parking

www.ipd-global.com | 877 IPD PARK

DESMAN

NATIONAL PARKING SPECIALISTS

Design Management

• PLANNERS • ARCHITECTS • PARKING CONSULTANTS • • RESTORATION ENGINEERS • TRANSPORTATION EXPERTS • • STRUCTURAL ENGINEERS • GREEN PARKING CONSULTANTS •

Innovation through Collaboration, Success by Design

Boston Chicago Cleveland Denver Ft Lauderdale Hartford New York Pittsburgh Washington, D.C.

64 PARKING & MOBILITY / AUGUST 2019 / PARKING-MOBILITY.ORG

866-808-7294 www.DESMAN.com

WALKERCONSULTANTS.COM

Creating Parking for People and Places

Brian Lozano, PMP 800.364.7300 / walterpmoore.com

Parking and Transportation Planning Parking Design and Consulting Structural Engineering Structural Diagnostics Traffic Engineering Civil Engineering Intelligent Transportation Systems Systems Integration

PARKING-MOBILITY.ORG / AUGUST 2019 / PARKING & MOBILITY 65

/ Aims Parking. . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

IPS Group Inc.. . . . . . . . . . . . . . . . . . . . . . . . . .C3 ipsgroupinc.com 858.404.0607

tnrdoors.com 705.792.9968

CHANCE Management Advisors, Inc. . . . 65

Kimley-Horn and Associates, Inc.. . . . 5, 64

Toledo Ticket . . . . . . . . . . . . . . . . . . . . . . . . . C4

DESMAN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

PayByPhone Technologies, Inc.. . . . . . . . .C2

Walker Consultants . . . . . . . . . . . . . . . . . . . . 65

Flexpost. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Rich & Associates, Inc.. . . . . . . . . . . . . . . . . .64

Walter P Moore . . . . . . . . . . . . . . . . . . . . . . . . 65

Hörmann High Performance Doors. . . . . . . 7

Southland Printing. . . . . . . . . . . . . . . . . . . . . 13

WGI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

International Parking Design, Inc.. . . . . . .64

Tannery Creek Systems Inc.. . . . . . . . . . . . . 31

aimsparking.com 800.886.6316

chancemanagement.com 215.564.6464

desman.com 877.337.6260

flexpostinc.com 888.307.6610

hormann-flexon.com 800.365.3667

ipd-global.com 818.986.1494

kimley-horn.com/parking 919.653.6646

paybyphone.com 877.610.2054

richassoc.com 248.353.5080

southlandprinting.com 800.241.8662

tannerycreeksystems.com 855.738.1406

66 PARKING & MOBILITY / AUGUST 2019 / PARKING-MOBILITY.ORG

TNR Industrial Doors. . . . . . . . . . . . . . . . . . . .11

toledoticket.com 800.533.6620

walkerconsultants.com 800.860.1579

walterpmoore.com 800.364.7300

WGInc.com 866.909.2220

/ CALENDAR

2019 AUGUST 14

OCTOBER 3–4

NOVEMBER 16

New England Parking Council 10th Annual Charity Golf Tournament

IPMI Leadership Summit

Transportation Network Companies: The Uber/Lyft Effect at HartsfieldJackson Atlanta International Airport

Stow, Mass.

newenglandparkingcouncil.org

AUGUST 14 Shared Mobility and Technologies’ Effects on Parking Design and Curbside Management IPMI Webinar

parking-mobility.org/webinars

SEPTEMBER 10 APO Online Site Reviewer Course begins parking-mobility.org/education

SEPTEMBER 18 To Email, Text or Meet? That is the Perpetual Question!

IPMI Webinar

parking-mobility.org/webinars

SEPTEMBER 24–27 Carolina's Parking & Mobility Association 2019 Annual Conference & Tradeshow Durham, N.C.

carolinasparking.org

SEPTEMBER 25–27 Southwest Parking and Transportation Association Fall Conference Las Vegas, Nev.

southwestparking.org

SEPTEMBER 29– OCTOBER 2 Campus Parking and Transportation Association Conference University of Missouri, Columbia cptaonline.org

Pittsburgh, Pa.

parking-mobility.org/100

OCTOBER 9–11

IPMI Webinar

New York State Parking & Transportation Association Fall Conference & Expo

NOVEMBER 19–21

parking-mobility.org/webinar

nysparkingandtransportation.com

Smart City Expo World Congress (SCEWC)

OCTOBER 15

smartcityexpo.com

Saratoga Springs, NY

Parksmart Advisor — Online, Instructor-Led Training begins parking-mobility.org/parksmart

OCTOBER 16–17 Midwest Regional Parking & Mobility Conference, Hosted by IPMI Omaha, Neb.

parking-mobility.org/midwest

Barcelona, Spain

NOVEMBER 20–21 Mid-Atlantic Parking Association 2019 Annual Fall Conference midatlanticparkingassociation.org

DECEMBER 2–6 Florida Parking and Transportation Association Conference & Tradeshow

OCTOBER 16–18

Clearwater Beach, Fla.

Parking Association of the Virginias 2019 Annual Fall Workshop and Tradeshow

DECEMBER 13

flapta.org

OCTOBER 23-24

Campus Cruzin’: Everything You Need to Know to Operate a Successful Scooter and University Partnership

2019 Brazilian Parking & Mobility Conference

parking-mobility.org/webinars

Williamsburg, Va. pavonline.org

IPMI Webinar

Sao Paulo, Brazil abrapark.com/br

OCTOBER 30– NOVEMBER 1 California Public Parking Association (CPPA) Annual Conference & Trade Show Monterey, Calif.

2020 MAY 31 - JUNE 3, 2020 IPMI Conference & Expo San Antonio, Texas

cppaparking.org

IPMIConference.parking-mobllity.org

NOVEMBER 6–7 Pennsylvania Parking Association Annual Fall Training Allentown, Pa. paparking.org PARKING-MOBILITY.ORG / AUGUST 2019 / PARKING & MOBILITY 67

W W W . PARKING-MOBILITY. OR G

In Case You Missed It...

IPMI’S 2019 LEADERSHIP SUMMIT

➚➚Members only, limited to 100 attendees.

A Rising Tide: All the Traits and Principles Leaders Seem to Just Know (but ➚➚Keynote: Learned Somewhere). ➚➚FAQs: What’s the Leadership Summit, dress code, meals, and all the deets. ➚➚Sessions, who’s who, and networking opportunities. ➚➚Oct. 3-4, Pittsburgh, Pa. Early-bird rates expire August 15! ➚➚Read up and register at parking-mobility.org/100 PROFESSIONAL DEVELOPMENT AND EDUCATION

➚➚Register for upcoming or archived webinars. ➚➚Visit the comprehensive library of onsite training programs. ➚➚Read why Oct. 15 matters (spoiler alert: Last day to take the current CAPP exam). ➚➚Learn how to get a $50 giftcard by testing in November. out the online training courses and the money-saving organizational license ➚➚Check option. your ideas for the upcoming Call for Presentations for the 2020 IPMI ➚➚Gather Conference & Expo in San Antonio.

➚➚Fill your brain! parking-mobility.org/education ON THE FORUM

➚➚Best customer service centers. ➚➚Parking revenue strategy. ➚➚Voice prompts for PARCS. ➚➚Special events on campus. ➚➚On-street ADA parking in residential neighborhoods. the conversation! Post questions, share expertise, peruse or add to the ➚➚Join document library, and network. forum.parking-mobility.org.

All from your desk, on your time, at parking-mobility.org.

68 PARKING & MOBILITY / AUGUST 2019 / PARKING-MOBILITY.ORG

Ed Wojtysiak | Enforcement Ambassador University of Minnesota Duluth

IPS ENFORCEMENT. SMILES INCLUDED. Better user interface. Faster information. Smarter reports.

Designed for you.

Enforcement | Permitting | Smart Meters | Sensors Request a demo at ipsgroupinc.com/demo © IPS GROUP, INC.

Gumby and Gumby characters are trademarks of Prema Toy Company, Inc. All rights reserved. Š2018 Prema Toy Company, Inc.

AUGUST 2019

/ UCLA MOVES INTO THE NEXT CENTURY / PENN STATE’S PARKING CHAIR SYSTEM / THE CHANGING MOBILITY ECOSYSTEM / IPMI EXPO SHOWCASE