Parking & Mobility magazine, February 2022 by International Parking & Mobility Institute

INTERNATIONAL PARKING & MOBILITY INSTITUTE FEBRUARY 2022

Missing Half the Story Utilization data plays a vital role in parking operations, but does it give the full picture of the customer experience?

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INTERNATIONAL PARKING & MOBILITY INSTITUTE FEBRUARY 2022 VOL. 4 / N0. 2

FEATURES

Missing Half the Story

What do your customers want? Look at the data—but don’t miss some of the most valuable points. By Brian Wolff

Mobility Now and Later

Industry experts offer perspective on what’s happening in cities today and what’s on the horizon for the future. By Eric Haggett

Technologies, Solutions, and a look at the Future

The 2021 IPMI Expo showcased a host of futureforward solutions for parking and mobility operations of all sizes and in all sectors

The Twix Paradox

Right? Left? Silos much? What organizations can learn from a candy bar advertising campaign and how they can avoid the same mistakes. By Katherine Beaty, CFE

PARKING & MOBILITY / FEBRUARY 2022 / PARKING-MOBILITY.ORG

/ EDITOR’S NOTE

Really? The Parking Garage? DEPARTMENTS 4 ENTRANCE Staying In Motion By Mark Lyons, CAPP

6 FIVE THINGS You Can Gain From Serving on a Board or Committee

8 THE GREEN STANDARD Electric Vehicle Charging Offers Gains Against Mobility Inequity By David J. Karwaski

10 DIVERSITY, EQUITY, AND INCLUSION Diversity, Equity, and Inclusion: View from the Boardroom By Chris Austin, CAPP

12 THE BUSINESS OF PARKING Parking Spot or Four-top? By Michael J. Ash, Esq., CRE

14 MOBILITY & TECH Mobility, Electrification, & Parking: Do They Go Together? By Sylvia Rio Martinez-Mullally, MPA

16 ASK THE EXPERTS 46 STATE & REGIONAL SPOTLIGHT A Long-Awaited Reunion By Patrick Phillips

49 IN SHORT 51 AROUND THE INDUSTRY 55 PARKING & MOBILITY CONSULTANTS

THE YEAR WAS 2011. My colleague Rachel Yoka and I

were traveling to Houston, Texas from our homes in the Philadelphia suburbs for a marketing conference during our professional services days. As we were in the cab (this was pre-Uber of course) from the airport to the hotel, I was excitedly pointing out cool things we were passing, and I specifically remember my first glimpse of Minute Maid Park. The way it majestically seems to rise from the middle of a sea of urban buildings took my breath away. I leaned over to point it out my travel partner, but she was otherwise occupied…looking at the garage across the street. The parking garage. I sat and listened as she regaled me with all of the facts and figures about that garage, and I thought to myself, “Why was a parking garage more interesting to her than a major league baseball stadium? Who in their right mind knows this much about parking?” The answer—Rachel does. As do all of you. And I cannot wait to learn. For years, I have been on the periphery of the parking and mobility industry, having worked for more than a decade for design firms that visioned, created, and built parking and intermodal facilities. My job has been to amplify the voice of those firms, and now I am joining IPMI to do just that for the organization and our members. I am so excited for this adventure. As editor of IPMI’s publications, including Parking & Mobility, the IPMInsider newsletter, and our thriving IPMI Blog, I will be working to bring you the most current and pertinent industry and world news while learning from all of you myself. I am taking over publications that are leading the industry in their relevance, their accuracy, and their forward-thinking topics. Big shoes to fill, but you are a big community with big ideas. Together, we will continue to deliver the extraordinary. As the curator of IPMI’s social media and communications, I will be distributing content as well as helping IPMI member companies promote their accomplishments and improve their visibility. IPMI is a powerful tool in your company’s toolbox, and I am here to help you harness all that we have to offer. I cannot wait to meet you. I cannot wait to learn from you. And, perhaps the one I am most excited about, I cannot wait to help you tell your story. Everyone sees Minute Maid Park; help me see the parking garage across the street. Let’s start today.

56 ADVERTISERS INDEX 57 CALENDAR

Melissa Rysak, editor rysak@parking-mobility.org

PARKING-MOBILITY.ORG / FEBRUARY 2022 / PARKING & MOBILITY

/ ENTRANCE

Staying In Motion PUBLISHER

Shawn Conrad, CAE

conrad@parking-mobility.org EDITOR

Melissa Rysak, CPSM

rysak@parking-mobility.org TECHNICAL EDITOR

Rachel Yoka, CAPP, LEED AP BD+C yoka@parking-mobility.org

By Mark Lyons, CAPP

E ARE NOW IN THE THROES OF WINTER. It was only a few

short months ago that we gathered in Tampa for the 2021 IPMI Parking & Mobility Conference & Expo. It’s exciting to think now we are only a few months from meeting again in New Orleans!

CONTRIBUTING EDITOR

Bill Smith, APR

bsmith@smith-phillips.com ADVERTISING SALES AND SUBSCRIPTIONS

Tina Altman

taltman@parking-mobility.org PUBLICATION DESIGN

BonoTom Studio

info@bonotom.com For subscription changes, contact Tina Altman, taltman@parking-mobility.org or 888.IPMI.NOW. Parking & Mobility (ISSN 0896-2324 & USPS 001436) is published monthly by the International Parking & Mobility Institute. P.O. Box 3787 Fredericksburg, VA 22402 Phone: 888.IPMI.NOW Fax: 703.566.2267 Email: info@parking-mobility.org Website: parking-mobility.org Send address changes promptly to: Parking & Mobility or submit online at parking-mobility.org. P.O. Box 3787 Fredericksburg, VA 22402 Interactive electronic version of Parking & Mobility for members and subscribers only at parking-mobility. org/magazine. Copyright © International Parking & Mobility Institute, 2022. Statements of fact and opinion expressed in articles contained if Parking & Mobility are the sole responsibility of the authors and do not necessarily represent an official expression of policy or opinion on the part of officers or the members of IPMI. Manuscripts, correspondence, articles, product releases, and all contributed materials are welcomed by Parking & Mobility; however, publication is subject to editing, if deemed necessary to conform to standards of publication. The subscription rate is included in IPMI annual dues. Subscription rate for non-members of IPMI is $120 per year (U.S. currency) in the U.S., Canada, and Mexico. All other countries, $150. Back issues, $10.

If you missed the Tampa Conference, you missed seeing exciting new technology and the factors causing an acceleration of its use within our industry. According to Newton’s Second Law of Motion, a force upon an object causes it to accelerate. According to the formula, net force = mass x acceleration. So, the acceleration of the object is directly proportional to the force and inversely proportional to the mass. Okay, admittedly I am not a physicist, but, based on the last IPMI Expo, it appears that the mass of our industry is advancing a proliferation of technology that will never cease. Or will it? No matter where you live across this diverse plain, if you are operating a parking or mobility service, then you’re probably focusing on how to effectively run “special” operations. You might be planning upcoming events over the summer, actively working the snow and ice teams, or where temperatures are mild, managing events in garages and street parties. Either way, our

PARKING & MOBILITY / FEBRUARY 2022 / PARKING-MOBILITY.ORG

industry is still heavily dependent on our people. Sure, technology is finding ways to reduce jobs and expenses, but where would we be if there was no coordination between man and machine? Ultimately, all of us still rely heavily on people to execute professional services and communicate with customers. We need people with soft skills and technical know-how. No doubt we need plenty of capital to invest in our new infrastructures and systems. But I submit to you, the first line of capital needs to be invested in our people. We need to help them gain experiences that test their knowledge, commitment, and fortitude. Once that is done, the use of technology becomes more impactful. ◆ MARK LYONS, CAPP, is general manager, parking management division, for the City of Sarasota, Fla., and a member of IPMI’s Board of Directors. He can be reached at mark.lyons@sarasotafl.gov.

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THINGS YOU CAN GAIN FROM

Serving or Volunteering on a Board or Committee

IPMI has issued its 2022 Call for Nominations for the Board of Directors and the CAPP Board, and there has never been a better time to step up and raise your hand. In 2018, Korngold Consulting’s “Nonprofit Board Leadership Study” found that 85% of board members had an increased appreciation of perspectives of people from different backgrounds due to their service. And 78% said they listened more carefully to people with different views. While the biggest deterrent to volunteer service tends to be time, serving with IPMI will be well worth the investment.

1 2022 CALL FOR NOMINATIONS for the IPMI Board of Directors and CAPP Certification Board is open through February 23, 2022. Become a part of IPMI’s leadership and take on an instrumental role in directing IPMI’s initiatives to advance the parking, transportation, and mobility industry and profession. We need diverse voices from a wide array of backgrounds, experience levels, and sectors to maximize the representation of our members and drive IPMI into the future. You will get as much as you give. Step forward today!

Establish and grow your network. Serving on a board can allow you to expand your existing community of friends and colleagues, adding influential people with different backgrounds and insights. Board service establishes bonds that can develop into extraordinary professional and personal relationships. People within those networks may become customers, serve as mentors, or may even become friends.

Intellectual challenge. The duties of a board member can differ widely from our day-to-day responsibilities. Board members need to take a holistic approach and understand everything from operations to member services, from education to accounting. Expanded skillsets are sure to result.

Make a real impact in the industry you serve. Board leadership allows you to play a key role in influencing how the parking and mobility industry is viewed both internally and externally. Your seat at the table ensures your voice speaks for many, and your influence helps determine the focus and message of the organization. Your thoughts can translate to action.

Grow your personal brand. Serving on a board of directors is an impressive addition to any resume, CV, or LinkedIn profile. It shows that you are a recognized thought leader that is trusted to represent and speak for our industry, and that you are equipped to play a role in shaping the future of the organization.

Makes you better at your job. Employers know how much their employees gain by volunteering for organizations they care about. The company benefits from the knowledge and experience employees gain. Allowing yourself to problem-solve and work as a team with people in various roles and levels of responsibility who come from diverse backgrounds will teach you new methods of operating. You will learn from those around you and begin to think in new ways.

PARKING & MOBILITY / FEBRUARY 2022 / PARKING-MOBILITY.ORG

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/ THE GREEN STANDARD

Electric Vehicle Charging Offers Gains Against Mobility Inequity By David J. Karwaski

LECTRIC VEHICLES ARE HOT COMMODITIES THESE DAYS, evidenced by, among other

things, the huge number of new orders for the F-150 Lightning pickup truck and that the new Chevy Silverado electric pickup recently sold out in 12 minutes, according to the CEO of GM. In the past, most electric vehicle models have been priced at the higher end of the spectrum, more suited for higher-income groups than the average household’s income level. However, that situation is changing and lower-cost electric vehicle models are becoming more common. Several major automobile manufacturers have entry level electric vehicle models in the works or already on the street (think Nissan Leaf and Chevy Bolt). Midpriced models are popping up on the market, including Volkswagen’s ID.4 and Hyundai’s Ioniq Five. Even Tesla’s long-awaited, under-$30,000 vehicle is in development, with a small hatchback to be offered in 2023.

Parking and Mobility What does this mean for the parking and mobility industry? In one sense, it’s a reminder that we can be

PARKING & MOBILITY / FEBRUARY 2022 / PARKING-MOBILITY.ORG

sustainable in our mobility choices and still enjoy the convenience and comfort of a private motorized vehicle. Sure, riding a bicycle or walking to your destination, or riding a bus, are very sustainable mode choices, however not everyone has those options or will choose to eschew driving. Even at UCLA, with our long-standing, successful transportation demand management program, our Sustainable Transportation Plan acknowledges that a large portion of our commuters—more than a third—will continue to drive to and from campus for the foreseeable future. Therefore, it makes sense to help enable as many of these commuters as possible to choose an electric vehicle.

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EXPERIENCE, RELIABILITY, COST EFFECTIVENESS

Charging Nonetheless, UCLA is not in the business of selling cars, so how can it boost electric vehicle ownership? By making EV charging available at costs far lower than the cost of gasoline for the same commute distance—and even include a bit of free EV charging with a Clean Fuel parking permit. Of course, chargers and their installation are not free, so UCLA does not give away Level 2 or Level 3 charging sessions. But it has learned that by providing an inventory of 120v outlets—Level 1 charging—in its parking structures, and making those available to any EV owner who has a Clean Fuel permit, UCLA can provide approximately 25 miles of “trickle charge” to hundreds of EV commuters each day. As lower-cost EVs become more common, UCLA aims to educate its campus community—particularly its lower-income employee cohort—about the lower total cost of ownership that these electric vehicles offer. By combining the federal tax credit and California tax credit for EV’s and calculating the cost of maintenance of a gasoline vehicle vs. the lower cost of maintenance for an EV, the appeal of an electric commute vehicle rises. Add in the policy choice of enabling free trickle charging at a Level 1 outlet, and that can swing the purchase decision towards an electric vehicle. Each time that occurs, an employee will benefit by not digging into their pocket to pay to fill up at the gas station, and the Los Angeles Basin’s air quality will be that much better, not to mention the reduction in greenhouse gas emissions. This a win-win scenario, and UCLA hopes that as additional electric vehicles come into the marketplace, there are plenty of them offered at the lower end of the price spectrum. The trickle charge policy is particularly beneficial today, as many office employees can work a hybrid schedule, telecommuting several days per week from home. But many of UCLA’s lower-paid positions require an on-site presence, e.g. custodial staff, dining hall attendants, etc. The decision to enable gratis trickle charging is one way that the University will be able recognize this group’s daily contribution to UCLA. And, in the larger picture, the opportunity to improve mobility equity while reducing air pollution and greenhouse gas emissions is exactly the path that UCLA will pursue. ◆ DAVID J. KARWASKI is director, mobility planning & traffic systems, with UCLA Transportation and a member of IPMI’s Sustainability Committee. He can be reached at dkarwaski@ts.ucla.edu.

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/ DIVERSITY, EQUITY & INCLUSION

Diversity, Equity, and Inclusion: View from the Boardroom By Chris Austin, CAPP

IVERSITY, EQUITY, AND INCLUSION (DEI) in the workplace can bring out the best in teams by helping

organizations access a wider array of perspectives, experiences, and abilities. A diverse and inclusive workforce improves innovation and idea formation and promotes a creative environment by encouraging greater consideration of a larger number of alternatives. Inclusive workplaces connect employees to each other and to the organization. They lead to high support-laden environments where employees feel valued, appreciated, and in-turn produce higher quality work and are more committed to realizing the mission and goals of the organization or institution. Corporate and non-profit boards of directors and the organizations they serve can also reap the many benefits a diverse and inclusive board composition can provide. However, according to recent reports, approximately 80% of board members are white; 10% African American/Black; 4% Hispanic/Latino; 4% Asian/Pacific Islander; 1-2% other. Taking another view, 66% of board members are white men; 18% white women; 12% minority men; 4% minority women. While the greatest progress over the past five to seven years has been the increase in white women serving on boards,

there have been some encouraging signs of improvement amongst minorities and people of color.

Why Should DEI be a Focus for Boards of Directors? The benefits of focusing on diversity, equity, and inclusion are numerous and well-documented. When board members, employees, and members of professional organizations come from a wide array of backgrounds, they bring along with them unique perspectives and experiences that collectively improve the quality of interactions and in-

PARKING & MOBILITY / FEBRUARY 2022 / PARKING-MOBILITY.ORG

formation sharing amongst the group. This multitude of perspectives can lead the board and organization toward being increasingly innovative and dynamic, more effective, and highly efficient at attracting new members while retaining their existing members. As companies respond to the social and economic impacts of the pandemic and social justice movements, there is an even greater calling for equity and diversity in our organizations, and in turn, our boards. This provides another “why,” in that it is expected that we begin to double our efforts to better promote and deliver in this

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area. What can organizations do to improve? Well, a first step is to begin having conversations and making it a priority, something IPMI has demonstrated great leadership in over these past 18 months. Another is to build awareness and understanding by educating ourselves and each other on the definitions and impact of diversity. In my organization, we have read books on the topic with subsequent book club style discussions, and we have enjoyed related TED Talks and other reputable video sources with reflection discussions. Through operating with intent by identifying and communicating DEI strategies, board diversity can be advanced. Like any plan or strategy, a system of checks, balances, and follow-ups to track progress is vital for success.

It Takes a Village…and Individual Initiative and Action. It takes a collective effort to advance DEI in our organizations and on our boards, but the collective is made up of individuals! What can we do as individuals to make a difference? As leaders, setting the bar for incorporating DEI fundamentals into our meetings and retreats, promoting related dialogue, and encouraging and providing a safe space for said dialogue is vital.

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Championing DEI efforts and serving as a resource for your organization and community is another way an individual can make a difference. Take it on yourself to learn about different cultures, races, religions, orientations, and backgrounds to gain knowledge and expertise, and then share it. Be an impactful voice on DEI committees to increase awareness and contribute. Individuals can also be better listeners, be more open to the ideas of others, and in general be more supportive of differences and other points of view. Following the “platinum rule” vs. the “golden rule” is important: Treat others in a way they wish to be treated rather than the way you wish to be treated! Last, but certainly not least, put yourself or someone else forward; recommend them for a board seat, nominate them, or otherwise encourage them to become involved! Each of us can make a difference to improve diversity, equity, and inclusion. ◆ CHRIS AUSTIN, CAPP, is director, parking & transportation services at the University at Buffalo. Chris is a member of the IPMI Board of Directors. He can be reached at chaustin@ buffalo.edu.

Make an ct!

a p m

2022 CALL FOR NOMINATIONS for the IPMI Board of Directors and CAPP Certification Board is open through February 23, 2022. Become a part of IPMI’s leadership and take on an instrumental role in directing IPMI’s initiatives to advance the parking, transportation, and mobility industry and profession. We need diverse voices from a wide array of backgrounds, experience levels, and sectors to maximize the representation of our members and drive IPMI into the future. You will get as much as you give. Step forward today!

PARKING-MOBILITY.ORG / FEBRUARY 2022 / PARKING & MOBILITY

/ THE BUSINESS OF PARKING /LEGAL

Parking Spot or Four-top? By Michael J. Ash, Esq., CRE

E ARE NOW ALMOST TWO YEARS into the COVID-19 pandemic and can glimpse the future to un-

derstand the changes throughout our society. Parking facilities hosted some of the most important COVID-19 facilities. I’ve personally drafted license agreements to convert surface parking lots to field hospitals, testing facilities, vaccine clinics, and drive-through movies. While some of these uses were temporary and no longer necessary, others will persist and may end up as permanent features. The parking lot as restaurant is here to stay and change requires an understanding of legal implications. Taking Inside Outside Social distance requirements forced the acts of drinking and dining to move from indoors to outdoors. Tents popped up with tables below. Restaurants that could pivot to utilize their outdoor space for hospitality were able to endure. For restaurants and shops without outdoor space, the closest outdoor spaces were annexed for commercial purposes resulting in the prevalence of “streeteries.” Evolved from the “parklet” or “pop-up” park concept, the streetery is a new part of the landscape in downtowns. Generally, the streetery is defined as an outdoor dining establishment, frequently under a tent or canopy structure and sometimes equipped with heaters. In New York City, I’ve witnessed streeteries with high-end finishes, intricate lighting, and built-in point of sale systems demonstrating significant investment in what would otherwise be a temporary improvement. The temporary streetery is now becoming a permanent fixture in the public space. In many downtowns, the streetery has been annexed to the sidewalk, on-street parking spaces, or off-street parking lots. What are the legal implications?

Legal Implications First of all, who gave permission to build the streetery? If the use of the space is meant to be temporary or seasonal, a recommended approach is to grant a license. A “license” is defined as a personal privi-

lege to do some act on the land of another. A license is the legal term for the grant of permission to enter, occupy, or use real estate subject to specific terms. The license agreement provides the most flexibility in the duration and terms for the use of public facilities for other purposes. A license will often require a “license fee” for the specified use by the licensee. If the licensee is using the public facilities for the benefit of the public, e.g., COVID-19 testing facility, the license fee can be nominal or waived entirely. If the public facilities are being used for private profit, the license fee should reflect that use. If a restaurant is taking up on-street parking spaces, the restaurant is generating revenue derived

PARKING & MOBILITY / FEBRUARY 2022 / PARKING-MOBILITY.ORG

from the real estate, while the municipality is losing money from lost parking revenue. Any negotiation for a license fee should take this balance into account. Moreover, a license can be non-exclusive, so multiple parties have entitlement to use the same space.

Considering the Use If the appropriated parking space is not seasonal, will be used long-term with significant investment in fixtures, and will be for the exclusive use of one party, a more robust agreement may be necessary. Rather than a license, a lease can often imitate fee simple ownership if the acquisition of title is to be avoided.

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A “Ground Lease” is a lease of real estate where the lessor pays all property charges regularly incurred through ownership. Oftentimes, the ground lease will have a long duration to provide the same benefits as fee simple ownership by allowing for the development of long-term facilities and the right to maintain the facilities for the duration of the ground lease. While title does not transfer from a lessor to a lessee, the parties to a lease can negotiate all terms of use of the real estate and improvements including duration, rent and restrictions on use. The duration of a lease is commonly described as over one year but less than twenty years. Once a lessee takes occupancy of the “demised premises” under the terms of a lease, the lessee gains certain

legal rights broadly defined in contract law and subject to the regulation of landlord and tenant laws in different jurisdictions. Continuing down the spectrum, if the streetery will be a permanent extension of a business with complete exclusivity and significant investment in the improvements by the user, the parties should consider a conveyance of the land in fee simple. When the user of real estate pays consideration for exchange of a deed, the new owner receives “fee simple ownership” of the real estate. The “fee simple” title is an interest in land, being the broadest property interest allowed by law. Title to real estate described as “fee simple” includes the entire “bundle of rights” of a property. Ownership of real estate is often described in legal terms as control over a collection

of specific property rights, including: the right to possess and occupy land; the right to mortgage land; and the right to lease or sell the land. Fee simple ownership is often described as “absolute” only subject to the power of the government to create restrictions through police powers such as zoning, taxation or eminent domain for public purpose. In the streetery example, an important legal consideration is the conversion of public property to private property and the ability to tax the real estate in new private ownership. ◆ MICHAEL J. ASH, Esq., CRE, is a partner with Carlin, Ward, Ash, & Heart, attorneys at law. He can be reached at michael.ash@ carlinward.com.

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/ MOBILITY & TECH

Mobility, Electrification, & Parking: Do They Go Together?

By Sylvia Rio Martinez-Mullally, MPA

HE AMBITIOUS GOALS ARE SET. We’re in a race to create sustainable, energy-efficient, and low-carbon

technologies in mobility. We also need to provide safe, convenient modes of transportation options without adding to traffic congestion, pollution, or hassle. Furthermore, the national electrification goal is by 2030, hybrid or electrified vehicles should represent 51 percent of all U.S. vehicle sales. Got it? Those targets are only a few years away. As the space gets more crowded, what are the trends and, most importantly, how does this affect parking? How Soon is Now? The Infrastructure Bill was signed into law in November. This bipartisan bill amounts to $1.2 trillion or $550 billion over five years of new federal investments in U.S. infrastructure. This gives funding to states, cities, airports, and authorities for projects ranging from bridges and roads to investments in the efficient transport of goods and services. Or, as we say, curb management. As funding may now be available, we have an opportunity to test and/or adapt these into our programs. New technologies will affect our on and off-street operations, infrastructure, and our policies. We may be managing future projects related to connected infrastructure, shared data, and perhaps curb parking subscriptions. In the past, a vehicle’s true value was its hardware and a parking

space was valued from the revenue it generated minus the cost per space. With the electrification of mobility, those values may change. Both may now be considered platforms providing services, goods, and access to information for multiple users.

Last Mile-Delivery Robots Some delivery companies have semi-automatic bots (robots) in their fleets that can be remotely operated to deliver goods or items to customers at short distances. Although there are different types of bot models, it’s essentially an eco-friendly lastmile solution using non-humans for urban deliveries. This could pave the way as an alternative to vehicle curb management on streets. Instead of reconfiguring lanes and/ or losing revenue by eliminating spaces, delivery bots are configured to roll on sidewalks. This could reduce the number of delivery drivers looking for places to unload, idle, and take up valuable space at the curb. These mobile units are composed of hightech sensors that can gather information on their surroundings and detect traffic lights to safely and efficiently complete their deliveries on time. Although it may be too early to determine if you’ll be seeing bots in your city or university, as long as delivery services remain a mainstay, last-mile innovative ideas like this will continually evolve.

PARKING & MOBILITY / FEBRUARY 2022 / PARKING-MOBILITY.ORG

Mobility Wallets Transit, shared mobility and multi-modal structures that include scooters, e-bikes along with parking charges are challenged by the fragmentation of systems. Coordinating payments in virtual wallets may advance ridership and adoption rates with a seamless user experience that is now expected. With one central wallet, managers will also have access to mobility behavior patterns. Using data is critical when matching people to the right mobility options.

Mobility Incentives for Employees To help promote advanced MaaS (Mobility-as-a-Service) and MOD (mobility on-demand), some states advocate for an employer’s exemption in providing commuter benefits to employees. Allowable benefits include commuter highway transportation, transit, qualified parking, and biking commuting programs. Adding multi-modal programs and newer services such as MaaS or newer mobility concepts may help incentivize more employees into using alternative modes of transportation to work.

Vehicle Electrification The electrification of vehicles, especially in heavy-duty fleets, is expected to improve air quality, decrease CO2 pollution, and boost economic sustainability. However, that also

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means we need to be ready for millions of EVs on the roads in the next 10 years. This massive undertaking of installing, operating and maintaining EV charging infrastructure is challenging. As of today, 23 states have implemented some form of purchase incentives making EVs affordable to the general public. Auto dealers are also becoming creative, such as including the availability of PHEVs (plugin hybrid electric vehicles) and BEVs (battery electric vehicles) to be purchased, leased or paid via subscription models. In cities and universities, the loss of parking revenue added with EV charging infrastructure costs may result in offsetting costs with EV registration fees, utility funding or VMT (vehicle mileage traveled) costs.

Race for Battery Innovation

CAVs

Batteries hold the key to the transformation from fossil fuels to electrification. The growing popularity of EVs exposes the performance of batteries, accessibility of EV charging stations, and range anxiety. Even if you have access to charging, consider the time difference between a 3 to 4-minute fossil fuel up compared to over 30 minutes for an EV charge (EVs>300 miles). The race is on for developing batteries that can charge in less than 10 minutes and and that are half the size.

Achieving a world of connected and automated vehicles (CAVs) may take decades. However, to get there sooner, R&D has been proposed to create smart corridors with designated and managed CAV lanes. These lanes can be used to test the performance of emerging technologies and CAV networks. With extensive public-private-partnerships, the lanes could enable vehicles to connect with infrastructure to communicate speed, road construction, first responder information, and allow drivers to drive semi-automatically. For example, the Ontario Road Information Exchange (ORIE) has streamlined data sharing between 200+ Ontario municipalities to counter municipal silos. This enables a dedicated CAV lane that is digitally mapped in preparation for enabling mobility solutions to the public across municipalities.

EV-Charging Readiness With the rapid growth of EV sales and the national electrification goals by 2030, EV charging infrastructure must be built in the next three to five years to accommodate more EVs on the road. There are three levels of EV charging:

EV Level 3 (DCFC/DC Fast Charging) ■ ■ ■

Public Three to 20 Miles Per Minute Uses direct current (DC)

EV Level 2 ■ ■ ■

Overnight and convenience charging, home, work and public Charging Speed: 12 to 80 Miles per hour Requires a 100-amp 208-240V dedicated circuit

EV Level 1 ■

■ ■

Long-term parking, home, workplace, (PHEVs) and micro-mobility Charging Speed: Three to five Miles per hour Ues a common 120-volt household outlet

Internet of Vehicles (C-V2X) The standardization of Cellular Vehicle-to-Everything (C-V2X) technology is designed to connect vehicles to each other, to roadside infrastructure, map digital “twin” information, and enable other cloud-based services. Working independently from cellular networks, C-V2X allows for the accessibility of vehicle streamed data to smart infrastructure.

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The Wireless Road Ahead— Electronic Road System (ERS) To accelerate the adoption of EVs, there is technology that electrifies roads so electric vehicles are charged wirelessly while driving. Perhaps more scalable than building thousands of charging infrastructures with poles and suspended cables. Instead, EVs are charged while moving as energy from the grid is carried through the air from coils on ERS to the EV vehicle. Just as smart phones are capable of charging wirelessly, countries such as Sweden and Germany are testing the capability of wireless roads (ERS) today. We do what we’ve always done well, test, evaluate and test again. Mobility, electrification, and parking will have to work together in an interconnected future. The user expects a seamless experience with mobility options, cleaner environment, and the adoption to electrification is a national goal. The shift has already begun but as the pandemic has taught us we must be ready to adapt, pivot but also still lead the charge. ◆ SYLVIA MARTINEZ-MULLALLY, MPA, is founder of Rockstar Parking Technology Group, and distribution partner with Peazy, Parking AI, data & analytics, and a member of IPMI’s Research & Innovation Task Force. She can be reached at sylvia.martinez.mullally@gmail.com.

PARKING-MOBILITY.ORG / FEBRUARY 2022 / PARKING & MOBILITY

ASK

THE

EXPERTS “Mobility” has been used to describe everything from shared bikes and scooters to mass transit to walking to the ability of people to simply get around. If someone outside the industry asked, how would you define “mobility?”

Ravali Kosaraju, PE, PTOE Director, Mobility WGI Inc.

Mobility is reimagining traditional modes of transportation by applying the lens of accessibility and equity to serve users beyond vehicles, especially single occupancy vehicles.

Brian Shaw, CAPP

Executive Director Stanford Transportation

Mobility refers to the modes and methods of travel that allows commuters to complete their trip. From finding and paying for a parking space, walking from their car, walking to and riding a bus, or using a bike or scooter (either personal or shared) to get where someone needs to go.

Jennifer I. Tougas, Ph.D., CAPP Director, Parking and Transportation Services Western Kentucky University

The ability to move people from point A to point B. That can involve single modes of transportation, or multiple modes, all depending on the circumstances, the abilities of the individual, and the availability and affordability of choices within the transportation network.

PARKING & MOBILITY / FEBRUARY 2022 / PARKING-MOBILITY.ORG

Mark Lyons, CAPP Manager City of Sarasota, FL

Mobility is about facilitating easier ways to get from places to other nearby destinations; the so called first mile, last mile option, but for individuals. Mobility reduces congestion, improves the experience within a community, and engages the senses of the user. Mobility is not transit (in the traditional sense.) Mobility is not fixed routing; it provides choice.

Stephen Rebora, R.A.

President & CEO DESMAN

A service or device within the planning industry that gives a person the ability to conveniently move or be moved to and from their destination.

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President and CEO TPMConnect

Mobility is something you HAVE vs. transportation is something you DO. It is the ability to get from one place to another without encumbrance that is connected, safe, accessible, equitable, and affordable for all users, demographics, and geographies.

David Hill, MA, CAPP

CEO Clayton-Hill Associates Ltd.

In the Transportation discipline, Mobility is defined as “the ability of people and goods to freely move or be moved.” At the moment in our industry, mobility connects people with destinations or other transportation modes. Vehicle transport is a form of mobility and Parking intersects with mobility in connection with other forms, as well as facility design, placement and utilization.

Jeff Perkins CEO ParkMobile

I actually prefer to use the term “smart mobility,” which means getting people from point “A” to point “B” as efficiently as possible and hopefully reducing friction in that process. To truly enable smart mobility, cities have to leverage new technologies that will make the mobility experience better for the consumer.

Josh Cantor, CAPP Director, Parking & Transportation George Mason University

Mobility simply put is about access and getting around, regardless if by walking, biking, driving, by bus, train, or plane, scooter, skateboard, or hovercraft.

Andrew Sachs, CAPP President Gateway Parking Services

Mobility is the process of getting people from point A to point B as efficiently and effectively as possible. It is a necessary process to be executed with rigor by trained professionals with a solid eye for customer service to help the economy, which it underpins, to hum with efficiency.

/ HAVE A QUESTION? Send it to editor@parking-mobility.org and watch this space for answers from the experts.

The opinions and thoughts expressed by the contributors do not necessarily reflect the opinions and viewpoints of the International Parking & Mobility Institute or official policies of IPMI.

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TAKE THE NEXT STEP Earn the leading credential in parking and mobility

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Download the CAPP Candidate Handbook. Talk to a CAPP about the process. Apply for the CAPP Scholarship for funding for online courses and in-person events.

Questions? Want to talk it all through? We’re here to help.

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What do your customers want? Look at the data—but don’t miss some of the most valuable points. By Brian Wolff

URING THE PAST DECADE,

the parking industry has become extremely data-centric. As parking owners and operators have come to

rely more and more on technology to improve the parking experience, they’ve discovered these same tools can provide valuable operational data that can be used to manage parking assets more efficiently and effectively. PARCS systems, parking guidance, LPR, and mobile payment apps are wonderful management tools that provide important utilization data. Need to know how full your lot or garage is and when it tends to be most full? These technologies can tell you, often in realtime on any device. Want to know what types of parkers are using your garage (i.e., students, staff, or residents)? An automated permitting program tied to your PARCS system can tell you that.

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MISSING HALF THE STORY

It’s obvious why this type of data is so valuable. Benchmarking is an essential element of any parking management program. If you understand your parking trends, you can make sensible decisions about how to manage your parking programs. It’s why so many parking owners and operators rely on their PARCS and guidance tools for data.

Ask the Customer

Benchmarking is an essential element of any parking management program. If you understand your parking trends, you can make sensible decisions about how to manage your parking programs.

If you are focused solely on utilization data, you are only getting half the story—and you may not be getting the most important half. As important as it is to know who A customer service platform is a parking-specific dais parking in your facilities and when, it’s even more imtabase that supports parking operations. It is connected portant to know how their experience was. Did they have to a facility’s PARCS equipment and can be engaged with trouble getting in and out of the garage or lot? Did their the push of a help button when something goes wrong for payment go smoothly? Did gates and ticket machines the parking customer in the lane. Basic systems provide a work as expected? These are essential issues if you want live audio connection to a trained customer service proto earn repeat business from parkers. fessional who can help solve parkers’ problems. The most obvious way to get this information is by surveying customers. Hearing about parkers’ experiences, straight from their own mouths, is the best way to see how they viewed the parking experience. This can be relatively easy to do with permit parkers since you have their contact information already. Likewise, if the customer has set up an account for automatic payment, they may be reachable. By emailing them a short, easy-to-complete questionnaire, you can learn a lot about customers’ experiences and how you can improve your services. If they respond. That said, it’s harder to get this type of information if you primarily provide services to transient parkers. In these cases, you aren’t likely to have useful contact information and it can be difficult to reach them. Sure, you can put a URL linking to a questionnaire on parking tickets and receipts, but what are the odds your customers will make the effort to go online and answer your questions? For that matter, how likely is it that they will even respond to an email if you do have their address? We are all busy Hearing about parkers’ experiences, in our day-to-day lives straight from their own mouths, and most of us don’t is the best way to see how they have time to respond to every request for viewed the parking experience. feedback we receive (and if you’re like me, you get a lot of requests!) As with utilization data, technology can help provide customer service data. In this case, a customer service platform can provide the information you are looking for. STOCK.ADOBE.COM / PHPETRUNINA14

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Customer Service Data

be an indication that the PARCS equipment located at the entrance is malfunctioning and needs to be repaired or replaced. The same conclusion might be drawn if there is an unusually high number of credit card payment issues. Or, if there are too many invalid validations or permits, it could indicate that the permit readers are malfunctioning or that the equipment that creates the permits themselves is. No matter what types of problems arise, the data collected by the system can help diagnose the issues and help parking administrators address them more efficiently and cost-effectively. In essence, the data collection elements of a customer service platform serve as a direct link to the customer experience. They let owners and operators know if something went wrong during the parking experience and exactly what In essence, the data collection elements the problem was. These systems also allow of a customer service platform serve as owners and operators to a direct link to the customer experience. determine if problems were one-time issues or an indication of an ongoing equipment or operational failure. And as with most technological data collection tools, the information can be accessed in real-time, at any time.

Customer service platforms document every aspect of every call, so they also provide data about how many calls were made on a given day, week, or month—really any period of time. The technology also analyzes the nature of each call. For instance, owners and operators can monitor how many entry/exit issues, ghost calls (accidental calls caused by drivers pushing the wrong button), invalid validations or permits, credit card payment issues, invalid tickets (obtained by the driver upon entering the facility), or any other issues there are. This is important information parking owners and operators can use to improve their operations, customer service, and most importantly, profitability. For instance, if there is an excessive number of invalid tickets, that could

Get the Whole Story Parking owners and operators have come to rely on the operational data that’s provided by their various parking technology tools. But if they are only accessing operational data, they may be missing the most important information—the exceptions occurring in their facilities. Customer service data is essential to understanding the customer experience they are offering. A customer service platform can provide that data, letting owners and operators know whether their operations have issues, and providing the vital first step to understanding how to fix them. ◆ BRIAN WOLFF is president and CEO of Parker Technology, LLC. He can be reached at brian. wolff@helpmeparker.com.

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MOBILITY N OW A N D L AT E R

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IPMI’S VIRTUAL MOBILITY & INNOVATION SUMMIT , held at the end of June 2021, was intended to bring together practitioners and innovators in the parking and mobility space to discuss the latest trends and developments. In practice, the Summit ofiered so much more. addition to presentations on mobility hubs, the latest trends in curb management, innovations payment technologies, and a deep dive into planning for electric vehicles, attendees were trea rst-hand accounts of a handful of the parking and mobility solutions implemented by some of most innovative municipalities across the country, as well as what these cities are working on

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HE MOBILITY & INNOVATION SUMMIT SESSION “Closing the Gap: Innovation in the Mobility Space Meets Policy & Regulatory Frameworks,” featured a panel discussion with members of IPMI’s Mobility Task Force, moderated by Roamy Valera, CAPP. The session offered insights and program-specific information on mobility in cities and towns. ROAMY VALERA, CAPP The Panelists In addition to their roles as participants on IPMI’s Mobility Task Force, the panelists for this session offered a wealth of expertise and experience on their current leadership roles and programs: ■

Diana Alarcon, CAPP, is the former director of the Department of Transportation & Multimodal Infrastructure for the City of Tucson, currently director of the Nashville Department of Transportation & Multimodal Infrastructure.

■

Mike Estey is manager of curbside management for the City of Seattle Department of Transportation’s Transit and Mobility Division.

■

Art Noriega is the city manager of Miami, Florida.

Each Task Force member must tackle the day-today challenges that come with parking and mobility management, while also keeping an eye on the horizon for new challenges, opportunities, and solutions related to parking and mobility in their cities. Operating in these municipal settings also means that their daily work lives are entangled with policy and regulatory considerations, which influence and enable the implementation of most parking and mobility solutions. Effective public policy and regulations can lead to timely and successful implementation of parking and mobility solutions, while ineffective or nonexistent policy and regulations can do the opposite.

WHAT ARE YOU WORKING ON? To start off the conversation, each of the panelists was asked what they have been working on in their city on the parking and mobility fronts and how policy and regulation plays a role. Below is a summary of the responses from each panelist, summarized for clarity and brevity:

DIANA ALARCON, CAPP, formerly City of Tucson (currently City of Nashville) The 3.8-mile streetcar (the Sun Link Streetcar) linking the University of Arizona, Main Gate Square, Fourth Avenue, Downtown, and Mercado San Agustín (completed in 2014) was wildly successful, spurring more than $3 billion in development along the line, but created many challenges and demands on the curb. Some of the issues the city has been managing include: TNC pick-up/drop off; e-scooters; TuGo bikeshare; outdoor restaurant seating; parklets and streeteries; restaurant food delivery; electric vehicle (EV) charging; metered parking; food trucks; new development projects; autonomous delivery; and traditional loading zones. State policy mandates that curb space be allocated for food trucks in certain areas of the city, and also requires that TNCs be provided access to the curb. The city

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approved temporary outdoor dining and parklets/streeteries during the pandemic that it is now trying to make permanent; this requires zoning code changes. Part of the city’s mission is to lessen its impact on the environment and help mitigate climate change, leading to additional demands on the curb. The City is establishing new standards to add green space and shade trees along streets, impacting the space available for other curb uses. Similarly, the city is working to expand the availability of EV chargers at on-street parking spaces. The City is also reevaluating the legacy system for allocating curb space to on-street parking, and the curb space will be reallocated to accommodate all identified users and uses. A curb management study that began shortly before the pandemic, was restarted last year, and the City is examining policies around micro-mobility and mobility hubs.

MIKE ESTEY, City of Seattle The City is currently grappling with how to make permanent some of the initiatives established during the pandemic. Decisions will be made based on which programs should be permanent, and which should be retired—and when. Expanded outdoor dining has already been identified as one initiative that will become permanent. The City implemented demand-responsive on-street parking several years prior to the pandemic, and made adjustments to operations in response to the pandemic. During this time, regular rate evaluations and adjustments were suspended, and on-street rates were reset to the lowest rate tier in 2021 city-wide, allowing transaction volumes to return more quickly. This pricing mechanism was written into the city’s code, allowing for adjustments to be made quickly and without approval of city council or other political body.

The disruption of the pandemic allowed for or sped up the exploration of several new curb management initiatives: ■ On-street event pricing. ■ Code requirements that may be changed to account for “critical building access needs” in corridor and multi-modal projects for things such as people/goods loading; solid waste removal, and alignment withprinciples of Complete Streets. ■ Establishment of micro hubs that would house pickup lockers for packages, ghost kitchens, and e-bike cargo delivery. Especially with the micro-hub initiative, there is a reliance on participation from private partners and academic institutions to help fund projects. Projects funded collaboratively are viewed to have a higher rate of success.

ART NORIEGA, City of Miami In Miami, a complete review and update to the City’s zoning code is well underway. This significant effort is aimed at modernizing the code—particularly in reference to parking and other issues—and removing redundancies and inefficiencies. Miami continues to explore options for curb planning, management, and use by TNCs, especially with certain areas of the city with more narrow rights-of-way. The code update is also taking into account other modes of transportation and technology, including: ■ Code requirements for electric vehicles. ■ Alternative modes of transportation to reduce parking requirements. ■ Incentives for transit-oriented developments.

Demand for outdoor dining exploded during the pandemic—more than 100 new outdoor dining permits were requested, significantly impacting curb and rightof-way use. The City is in the process of evaluating which will become permanent and how to handle future requests. The City is also exploring the possibility of permanent street closures/conversions to pedestrian malls and outdoor dining areas. Like Seattle, Miami is exploring the use of e-bikes for shorter distance cargo deliveries, and a pilot program is currently underway in the city. Miami is exploring the opportunity to plan ahead for a tunnel system under the city for use by autonomous vehicles, with the understanding that the costs may be prohibitive for this kind of infrastructure.

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QUESTIONS After sharing their unique perspectives on the challenges faced by municipalities when it comes to policy and regulation related to parking and mobility, the panelists took a few questions from the Summit attendees. Here is a summary of those questions and responses from each panelist:

How does the city of Seattle communicate rate changes to parkers, given that these changes occur so frequently? MIKE ESTEY: In addition to displaying the current rate on each pay

station, the division has a dedicated (but small) marketing budget used to maintain its website, social media, blog posts, etc. to update the public about changes to meter rates. The citizens of Seattle and those coming to the city from surrounding areas have also become accustomed to the variability of on-street parking pricing.

How has Miami overcome (or not) the political challenges of the need to have flexibility in the code related to curb management? ART NORIEGA: The independence of the Miami Parking Author-

ity has helped make the implementation of some initiatives easier, as has the great relationship between the city and the Authority. Tailoring solutions on a district-by-district basis has also helped, by allowing for local control over some initiatives. Once example is new code requirements for EV charging that are different based on the district within the city.

What role should IPMI/the industry play in the implementation of the Infrastructure Investment and Jobs Act related to expansion of EV charging in the U.S.? DIANA ALARCON: There needs to be active collaboration with

local utilities to support installation of additional EV charging infrastructure. However, there also needs to be a critical mass of EVs on the road, as existing charging stations often sit vacant. A plan also needs to be put in place for how to replace the dwindling returns of the gas tax, especially with the continued rise of EVs and other alternative fuel vehicles. MIKE ESTEY: Seattle has the stated goals of having 90 percent of trips

and 30 percent of deliveries in the city contributing zero emissions by 2030. One challenge in achieving those goals is determining how much of the EV infrastructure should be on-street versus off-street. If charging is not or cannot be provided on-street, can zones of on-street parking be designated for use by zero emission vehicles only?

How does your city balance the desire and need to use new technology for management of the curb with equity and inclusion goals? MIKE ESTEY: The first step is recognizing how these issues over-

lap. Then it requires using data to focus the initial investments in historically disadvantaged areas, addressing the needs of the unbanked, etc. The focus on equity and inclusion must be part of the foundation of the city’s commitments.

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DIANA ALARCON: In Tucson, the micromobility RFP that the city

is planning to issue will require potential vendors to address service to transit and food deserts in their plans. Equity and inclusion considerations have also been included in the city’s EV charging roadmap. Early in the pandemic, transit (Sun Tran) was converted from paid to free and it is still free. The conversion to free rides led to a recovery over and above pre-pandemic ridership levels, leading to the conclusion that new riders were likely people who could not previously afford the transit fare. Now, Sun Tran is working to expand the reach of the system to transit deserts.

How do you balance the need to adjust curb management policies away from metered parking and still maintain the revenues necessary to support your operations? ART NORIEGA: There is going to have to be some monetization of

the curb in order to maintain the public right-of-way. The answer lies in technology, but we are still figuring out how to effectively monitor, assess, and collect revenues from the users of the curb, when they are not parking at a meter. Parcel and food delivery companies are probably the easiest users to collect fees from but they only account for a fraction of the curb’s users. MIKE ESTEY: Once source of revenue in Seattle will be charging

restaurants appropriate fees for streeteries, instead of the nominal permit fees of the past. Micro deliveries may be another source— charging companies a fee per delivery, as opposed to a flat annual fee. DIANA ALARCON: I would echo what the others have said and

reiterate that we will need to balance increased access to the curb with the continued need to pay for and maintain the associated infrastructure. No doubt, parking and mobility leaders from coast-to-coast are experiencing the challenges associated with new expectations for and innovations in curb management. But, while many municipalities are investigating and experimenting with some of the same solutions to these challenges, the unique policy and regulatory environments in each location means implementing these solutions is not one-size-fits-all. As an industry, we need to continue to share our experiences and best practices with our peers, and to collaborate on the development of solutions to our shared problems, to help better our cities and the world. ◆ ERIC HAGGETT is director of planning with Walker Consultants. He can be reached at ehaggett@ walkerconsultants.com.

Register today for free training 2022 Frontline Fundamentals Training Industry experts lead interactive, online education sessions designed for frontline teams and industry professionals. Sessions offered throughout 2022; get the entire schedule online. Set your calendar for Tuesdays at 2 pm ET, and access sessions on demand too! Free for all IPMI members.

February 8, 2022: Diversity, Equity, & Inclusion: Navigating Your Professional Path Presented by Tiffany Peebles & Terrance Gilmore March 8, 2022: Curb Management – Lessons Learned Presented by Jonathan Wicks, CAPP & Chrissy Mancini-Nichols April 12, 2022: Doing More with Less…How to Make Your Data Work for You. Presented by Brett Wood, CAPP, P.E.

Generously supported by our exclusive Frontline Fundamentals Sponsor

The 2021 IPMI Expo showcased a host of future-forward solutions for parking and mobility operations of all sizes and in all sectors

PARKING & MOBILITY / FEBRUARY 2022 / PARKING-MOBILITY.ORG

T LONG LAST —the parking and mobility industry gathered together in-person for

the 2021 IPMI Parking & Mobility Conference & Expo in Tampa, Fla., and exhibitors brought their A games. The show looked different than it normally does but packed in all the fantastic solutions, technologies, new products, and expertise the industry has come to expect. Here’s a look at some of what attendees found on the Expo floor.

Canada Ticket: It’s What We Do…

Canada Ticket is one of North America’s most diverse specialty printers supplying tickets worldwide. Specializing in ticket printing since 1979, our lineage in printing dates back to 1883. We can provide virtually any style of Citation, Ticket, Tag or Label required for the parking industry. From Thermal Rolls (Pay & Display, Pay-by-Space, Pay-by-Plate, Citations, POS/Receipt), Barcoded/Variable-imaging, Magnetic-striped, Spitter & Machine Dispensed/Readable tickets, Fanfolded, Flat Tickets, Stickers/ Permits, Hang-Tags/Valet Tickets, Scratch-off and more.

Cardinal Tracking Has a Blast IPMI 2021 was a blast! The Cardinal Tracking team enjoyed visiting with attendees about simplifying their permitting process and parking enforcement. It was also great to show attendees how to make informed decisions with our interactive business intelligence tool, Skyview. We enjoyed visiting with our integration partners that help us provide the best solutions to our customers. The educational sessions were outstanding! We are looking forward to seeing everyone in New Orleans in July.

CivicSmart Highlights Innovative Smart Parking Solutions at #IPMI2021

CivicSmart, the parent company of Duncan Parking Technologies with its 86-year legacy in making on-street parking better, showcased its automated parking solution at this year’s IPMI Expo. CivicSmart transforms the way motorists experience parking, offers unprecedented convenience, and brings in large efficiencies to cities. The solution includes sensors that automatically detect space occupancy and identify parked vehicles, while integrating integrated with leading payment, enforcement, and noticing systems to provide a comprehensive solution for cities and operators.

Cleverciti Circ® Guiding Drivers to a Surface Lot in Redwood City. Cleverciti showcased its deployment of a comprehensive, citywide Parking Guidance System in the City of Redwood City, CA. Every publicly-accessible parking space downtown is covered, including on-street, surface lots, and garages—4,500 spaces in total. Drivers are greeted with large digital signs at major entrances and small, digital Circ® displays at most intersections guiding them turn-by-turn to a space. The project supports pandemic recovery for downtown businesses, reduces traffic congestion, and provides an unprecedented service.

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Commend Helps Control Room Staff

In an increasingly touchless world, CVPS Solutions (an Amano company) offers innovative solutions to keep you contactlessly connected to your operation. Our latest solution, MyTicket, provides parking patrons with a completely contactless parking experience, including secure mobile payment. Utilizing Scan-4-Ticket and Text-4-Ticket functionality, MyTicket comes with all the benefits of CVPS back-office software and is compatible with controlled and gateless operations. Want to know more? Email info@ CVPS.solutions or call +1 (800) 955-3516 x1.

DESIGNA: A True Partner Commend’s Digital Assistant IVY is designed with one purpose in mind: to relieve control room staff so they can concentrate on high-priority issues and incidents. Answering ghost calls, addressing frequently asked questions, data analysis and more is made possible with the latest Cloud technologies.

Conure ParkSmart & City of St. Pete Beach, FL collaborate to deliver hassle-free live parking availability at Pass-A-Grille beach Driven by City’s desire to embrace and lead the way with new technology to provide accurate, real-time parking availability to public at one of the best beaches in the US, Conure ParkSmart and City of St. Pete Beach collaborated to implement real-time smart sensing live parking availability information to guide drivers to available parking spots, thus reducing congestion and frustration. Users can access live parking availability information via custom ParkSmartSPB mobile app or the city’s website.

CVPS & Amano Showcase MyTicket for Contactless Parking

DESIGNA has a passion to deliver value as a true partner to our clients, with best-in-class, future-proof, scalable, customized parking management systems including Ticketless Solutions. DESIGNA’s cutting-edge technology can be cloud-based or fully integrated with your on-premises infrastructure. DESIGNA is a consultative partner who understands the unique requirements of your vertical, supports your effort to increase profitability, and appreciates the changing needs of your parking customers. DESIGNA was a proud Strategic Partner for the Conference!

Duncan Solutions, LLC, Offers On-street

We are a leading provider of complete on-street parking management services for clients nationwide. Our integrated solutions follow tickets through their full lifecycle—from issuance through

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payment, adjudication, and collections—helping clients improve financial outcomes and efficiencies while maintaining control over policies. These solutions help clients modernize their agencies to the benefit of their residents, visitors, and businesses. Learn more about how we can help you at DuncanSolutions.com

powered by a Cummins fully electric propulsion system. The lowfloor design makes the bus ideal for transit, university or airport applications. For more information, visit https://www.eldorado-ca.com/ electric-bus.

ECO Parking Technologies Offers Parking Guidance, Lighting

FAAC Leads Quality Solutions

ECO Parking Technologies is the domestic manufacturer providing complete PARKING GUIDANCE SYSTEMS and LIGHTING solutions. Falcon Vison camera-based parking guidance technology fully integrated with ECO FlexTech Edge industry leading lowglare, highest efficacy luminaires present CONCIERGE LIGHTING™ to the parking industry, greeting your clients with the most welcoming experience. The combined Integrated Parking Guidance and Lighting system the highest potential return on investment for your parking facility. We thoroughly appreciate working with all our industry colleagues.

We at FAAC International (dba FAAC and Magnetic AutoControl) were so happy to see so many people at IPMI in Tampa this year! As a leader in the parking and security field for providing quality solutions for pedestrian and traffic control, we always cherish the opportunity to connect with our customers. We showcased our MicroDrive barrier and J275HA traffic bollard. Our plexiglass Microdrive got a lot of attention and interest by easily showcasing our mechanisms.

Genetec Changes the Game

ENC Showcases Zero Emissions Technology

ElDorado National (California), or ENC, showcased their new industry leading, emissions free, 40’ Axess Battery Electric Bus (BEB) at the 2021 IPMI Conference and Expo. The bus was displayed outside the JW Marriot for the event. The Axess BEB is built on the proven Axess stainless steel low-floor platform and is

Genetec, Miami Parking Authority, and Parking Partners shared their game changing post payment parking solution used at LoanDepot Park, home of the Miami Marlins. This solution uses Genetec’s Free-Flow gateless parking combined with Mobile Post Payment to allow fans the options to pre-pay, pay during the event, or pay from their homes after the game!

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Heartland: Embedded Commerce. Payments Innovation.

Heartland Integrated is a true partnership. Flexible, Innovative, Agile, & Reliable—our core business model is predicated on helping software developers monetize payments revenue, elevate the payment experience, remove friction, & drive adoption. Unattended, Mobile and Cloud-Based/Saas Applications Your application serves Unattended, Mobile or SaaS businesses and your customers require fast, comprehensive payment functionality such as EMV, data encryption, tokenization, and dynamic control of the device, our payment API’s offer a unique solution. Contact: paul.araman@heartland.us. 917-975-2800

Honk Shows New Solution

#IPMI2021 was another successful show for the books. We unveiled our latest turnkey solution, TAP FOR PARKING GARAGES, that facilitates quick and contactless parking at venues across the US and Canada. With no hardware to install, no app to download, and no need for any contact, drivers gain entry by scanning a QR code on-site, while parking operators eliminate labor and the need for cash handling, increasing throughput and maximizing revenue. Tap into more revenue this year with TAP FOR PARKING GARAGES!

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Frictionless Mobility is Alive at HUB

HUB Parking Technology was proud to show off our latest product range, Jupiter, demonstrating the ease of touchless entry and exit with our mobile app, JPass. From digital tickets to self-managed subscriptions, pre-booked reservations to mobile payment, JPass helps create a frictionless customer parking experience. Validations are also simplified using J4M, which digitally applies a variety of validation types, providing operators with data to help them forecast and optimize parking revenue. JMS, the software backbone of HUB’s parking system, is available on or off-cloud, incorporates an intuitive dashboard and immediate access to the overall operational functionalities down to a specific system peripheral. Both from central control room and a mobile option, operators can be connected to their facility(s) 24/7.

IPS Group: Smarter Parking for Smart Cities

Industry leader IPS Group provides Smarter Parking for Smart Cities™ through its innovative and Fully-Integrated Parking Management Suite, comprised of Single-and Multi-Space Meters, Multi-Space Upgrade Kits, Vehicle Detection Sensors, Smart Collection Systems, Enforcement, and Permit Management, PARK SMARTER™ Mobile App, and In-Vehicle Payment™. IPS Smart Meters offer the option to accept contactless payments. By simply tapping a card, smartphone, or smartwatch, motorists can quickly select time and pay for parking. As part of the IPS ecosystem, the company offers an intuitive, cloud-based Enforcement Management Solution (EMS), which provides real-time access to handle the entire citation lifecycle.

Kimley-Horn Professionals Share Insights and Solutions

From curb lane management today to the future of incorporating connected and autonomous vehicles, Kimley-Horn’s parking and mobility professionals shared their insight at the 2021 IPMI Conference & Expo. Dennis Burns, CAPP, highlighted the practical challenges and potential solutions with implementing comprehensive curb lane management strategies, while Jeshua Pringle, AICP, CAPP, and Amanda Good, PMP, presented best practices for developing a connected curbside management plan addressing the demands of tomorrow’s users.

LAZ Shares Newest Services

LAZ was excited to be returning as an IPMI strategic partner and share our newest services in technology and PODS (Proximity on Demand Services). But, our biggest joy was getting to welcome all of our booth visitors, in-person! Our Airport Division led by Kendra Petty and Rick Ingram, along with our partner, Los Angeles World Airports (LAWA), were honored with an Award for Excellence for the LAX-it Taxi and Pickup Service Ride App. See you in New Orleans!

Luum Creates Commute Programs

Switching from monthly permits to daily parking (with reservations) is a no-brainer for the hybrid workplace. It’s convenient, seamless, gives employees daily flexibility, and creates BIG savings for you. Luum helps organizations create holistic and sustainable commute programs grounded in efficient parking management and integrations with mobility apps that deliver better admin and people experiences. Visit https://bit.ly/3zC2JpQ or set up a demo at hello@luum.com.

LymTal International, Inc. LymTal International, Inc., is a manufacturer of waterproofing and concrete protection products. Marketed under the Iso-Flex brand name, the complete package of materials and systems is focused in Division 7 Waterproofing and specifically the parking garage market. The Iso-Flex brand has 50 years of history and the product scope includes: deck coatings, sealants, sealers, and expansion joint systems. Iso-Flex products are installed through approved installers and are covered by single source warranties. Please look us up at www.lymtal.com or by calling 248-373-8100.

Medeco Solutions for Parking Equipment Medeco Nexgen Intelligent Locking Solutions for parking include electronic locks, keys and web-based software that work together to provide controlled access and electronic route management for parking meters and collection equipment. Nexgen protects revenue while closely managing access to increase profitability. Facilities and municipalities using the Nexgen system to protect their meter revenue have reported significant improvements due to unprecedented protection against unauthorized access, as well as detailed audit capabilities.

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Meypar Showcases Comprehensive Solutions

MM Systems Showcases Advancements in Parking Expansion Joints

Meypar provides profitability, by combining design, high productivity, centralized management, and low maintenance with an open architecture. Capable of integrating and configuring the most cutting-edge technology to cover a whole range of needs. Meypar offers a comprehensive solution. It covers all of the systems needed to operate a parking facility, regardless of its size, characteristics and operating model.

Mistall Augments Guidance, Enforcement, Pricing

Since 1960, MM Systems has been an industry leader in waterproof, fire-rated, thermal, and seismic expansion joint systems. At IPMI 2021, the MM team enjoyed the opportunity to connect in-person once again with familiar faces in the parking industry and present our most up-to-date advancements in parking expansion joints. We are already looking forward to IPMI 2022 in New Orleans! For help on your next project please contact us at designassist@mm.systems.

ParkEngage: The Next Generation of Touchless Parking

We at Mistall thoroughly enjoyed the 2021 IPMI Conference and we feel like Parking is back! Mistall continues to lead the way in low-cost surface lot counting with our solar-powered, time-lapse cameras. Capturing a high-quality image every 3 minutes, these devices use the latest in artificial vision technology to detect vehicles without LPR. Mistall augments your parking guidance, directed enforcement, and dynamic pricing needs. See you in New Orleans in 2022!

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At the 2021 IPMI Conference & Expo, ParkEngage showcased our Touchless Parking solution, designed to enhance the customer

parking experience without the need to download any apps. In addition, our Touchless Permit solution eliminates the need for paper permits and hangtags, with enforcement automated through our proprietary ALPR technology via smartphones instead of LPR cameras. Further, our Aggregator Management system is the industry’s first and most comprehensive parking inventory sales channel management system. Visit www.parkengage.com.

Parking Logix Shows Easy to Install Counting System

Parker Technology: The Customer Experience Solution for Parking

At Parking Logix we are proud to offer the most accurate, affordable, easy-to-install parking counting system in the world. We’re here and ready to help you get more from your parking lots. Parking Logix offers a variety of purchasing options for the public and private sector at the national and state levels, including government, education and healthcare

Passio Showcases Solutions, Technologies

We help parking operators create a better CX, collect more revenue, keep traffic moving, free up internal staff and gather data to run operations more effectively. Benefits: • Excellence: Knowledgeable, Empathetic CSRs • Flexible: Service Offerings to Meet Needs • Efficient: Calls Answered & Resolved Quickly • Connected: APIs with FLASH & TIBA • Quality: Robust Training & QA Program Learn more: contact us or email getstarted@helpmeparker.com

Passio Technologies showed IPMI attendees everything we offer, from our many transit technologies and solutions like passenger counting, Passio Navigator (our transit management platform), our app Passio GO, LED signs, to our many integrations like onboard cameras and payment systems. Our fun and educational animated videos were on display on a TV screen within our booth to educate passersby. To learn more about Passio, or get a free live demo of our solutions, visit passiotech.com

PayByPhone Simplifies the Journey

ParkHub Leads the Way

ParkHub is optimizing the world’s journeys by providing cutting-edge enterprise technology to support the destination industry. The company’s products offer contactless payment options, real-time operational data, robust performance analytics, and leading integrations with ticketing and parking reservation providers. For more information, visit parkhub.com.

PayByPhone has been helping to simplify the journey for over 43 million users around the world. Whether it is through our appbased technology, which has garnered over 800,000 five-star reviews, or our app-free solutions such as the use of NFC technology and QR code integration, we’re easing the stress of parking one driver at a time. Find out more about the innovations we’ve been a part of and where we’re headed to next at paybyphone.com/journey

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Paylock Introduces New Tech

parking needs. With solutions for Valet, Mobile Payment, Attendant-Collected Payment, and Permit Management, you can upgrade your parking operation with no equipment, app or upfront costs. If you missed us at the expo, please visit Oobeo.com and set up a consultation.

Orbitly Introduces Ingenium

This year we introduced 3 new technologies. ■ SmartBoot™ Elite—Pound for pound the strongest immobilization device in the industry. Stronger! Bigger! Lighter! ■ OptiRoute Technology—Superior data analytics tool that helps managers and enforcement plan out and find scofflaws efficiently and effortlessly. ■ Permit Connect—Our Digital Permit parking solution continues to evolve. We created an intuitive flexible mobile application that allows motorists and visitors to easily manage their parking needs.

Portier’s First IPMI a success

Thank you to all the attendees who visited our booth and helped make our first in-person IPMI exhibition a success! With over 20 years in Parking Guidance, our technology covers nearly 400,000 spaces globally. We offer the most advanced, most comprehensive product portfolio including the world’s only Parking Guidance Platform, UL-Listed Parking Guidance Cameras, Ultrasonic Parking Guidance Sensors, and even basic counting options. Portier— Making the Right Decisions!

OOBEO, Powered by Toledo Ticket Technologies, Unveils Solutions

Thank you to everyone who stopped by our booth to learn more about what the Oobeo platform has to offer. We offer solutions for contactless parking and mobile payments that meet all your

In addition to its Codex Multipark 6th generation PARCS product line, Orbility introduced Ingenium, its latest LPR gateless/ticketless solution. Orbility also debuted ePS, a platform for mobile web-based solutions, including Scan&Pay, a new mobile payment solution that simply asks the user to scan the barcode on their ticket, eliminating the requirement to stop at a pay station or a cashier prior to exiting the garage. Orbility will be releasing new ePS solutions throughout 2022.

Q-SAQ Inc: Your Partner for Vehicle Access Control

Q-SAQ Inc displayed its renowned ELKA parking barrier as well as the new MZU access control solution. Our MZU Access Control Solution provides a convenient and secure way to control your employees, vendors, or visitors to your facility. The ease of use and flexibility of the MZU makes the difference to a successful implementation and operation. From online reservation to user management-We cover it all. info@q-saq.com

RISETEK Offers Innovation RISETEK Global delivers full-service, innovative, effective, custom parking solutions to manage scofflaws more effectively and reduce operational expenses while increasing program revenue through our best practices and advanced technology. Our patented self-releasing Intelliboot vehicle boot is simple, safe, secure, and uses smart technology. Combined with our customized license plate recognition (LPR), BootVision intelligent software, and our VERGE data analytics platform, we provide full-service enforcement solutions for municipalities, commercial properties, and universities. risetekglobal.com.

Secure and Safe Access from RYDIN Showcased at IPMI. Universities, Airports, healthcare, manufacturing, and parking firms count on Rydin’s products to identify authorized users and secure their facilities. Highlighting our custom printed access solutions, and our partnership with RFID manufacturer TRES, Rydin featured parking permits, hang tags, decals, and credentials at IPMI 2021. With thousands of options, from standard parking permits to RFID activated access, Rydin has a solution that fits your needs. Add in anti-counterfeit technology and you’ll have the peace of mind that your facilities are secure and protected. Find us at rydin.com/IPMI or sales@rydin.com

SP+ Corporation Launches Sphere™

supporting clients in the areas of Commerce, Business Intelligence, Remote Management, Custom Applications, and Remote Airline Check-In. Products demonstrated at the show included Sphere Commerce™ On-Demand—Gated and Gateless, Sphere Commerce Mobile POS, Sphere IQ™ Analytics, and Sphere Express™ Remote Airline Check-In which was offered to guests freeof-charge at the hotel.

Spot Empowers Cities and Campuses

Spot are a market leader in digitizing curbs and off-street parking assets to empower City and Campus Administrators. Our interactive ParkingFinder solutions provide real-time parking conditions and up-to-the-minute information to drivers. At IPMI this year we launched Spot Parking Intelligence—a new platform to unify data from any source—providing a single dashboard for key metrics and reports and allowing customers to compare the performance of parking assets in real-time. Visit us today at www.spotparking.us

SpotHero Introduces SpotHero IQ

SpotHero showcased its product SpotHero IQ (SIQ). SIQ leverages data that enables you to price relative to demand and change rates in near real-time as the demand fluctuates. SIQ influences prices based on online demand by leveraging SpotHero’s leading parking demand dataset. SIQ packages up the exact info you need to optimally price your inventory. With SIQ, you’re always maximizing the value of each stall as customer demand goes up and down.

SP+ introduced its new Sphere™ Technology Platform (sphere.spplus.com). The platform allows SP+ to be a single-source provider

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Take Back Control of Your Parking Payments with T2 MobilePay

With the industry-wide shift toward contactless and mobile solutions, it’s important for parking operations to ensure they’re providing customers a frictionless parking experience while maximizing revenue. At IPMI 2021, T2 showcased its innovative T2 MobilePay parking payment solution. The browser-based platform provides parkers a simple and convenient way to pay for parking on their smartphones while empowering operators to own their customers, brand, data, and revenue. For more information, visit www.t2systems.com/t2-mobilepay.

Tannery Creek Focuses on LPR

autoChalk products range from handheld to high performance mobile LPR. Tannery’s compact LPR enforces Pay by Plate and RPP. Our flagship product is a sophisticated digital chalking system that detects vehicles without visible plates. The autoChalk family features digital chalking, scofflaw, RPP, PBL, superb ease of use, durability and reliability and facilitates reduction in appeals, court costs, and injuries. Tannery offers responsive support, turnkey installation & customization and a fast return on investment!

TAPCO Focuses on EVs

TagMaster Offers AVI Solutions

TagMaster North America is a leading provider of long-range automatic vehicle identification (AVI) solutions, offering dual platforms of radio frequency identification (RFID) and license plate recognition (LPR) technologies. TMNA addresses a wide range of challenges in different markets and verticals including parking, security, access, ground transportation, fleet management and many others. Our diverse family of future-proof and ready IP based RFID readers and tags, LPR cameras, and software solutions are driving smart cities forward.

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Electric vehicles are transforming roadway transportation, which is why TAPCO has partnered with industry-leading Blink Charging to offer several of their robust AC electric vehicle charging stations, one of which was showcased at the IPMI Expo. In addition, TAPCO featured its amber “Vehicles Exiting Garage When Flashing” LED-enhanced sign, one of many highly durable BlinkerSigns designed and manufactured by TAPCO.

TEZ Presents TEXT2PARK

Vade was excited to feature our latest V3 AI solar powered camera system at IPMI 2021. Vade’s computer vision technology helps municipalities, urban planners, and mobility professionals manage their curbs in real-time. We are the source of ground truth at the curb. Our solution provides last mile routing, commercial zone management, dynamic allocation/pricing, and much more. Competition at the curb is growing and Vade looks to meet the challenge.

VenTek Engineering the Future of Automated Payment Systems

This year at the IPMI Expo, TEZ Technology presented TEXT2PARK, the latest in app-free mobile parking payment solutions. Parkers pay from their phones but no app download is needed. It’s simple to implement and ideal for both on-street and off-street parking, TEXT2PARK supports monthly parkers, validations and includes free enforcement tools. Make parking easy for your parkers and your staff with TEXT2PARK. Visit text2park.com for more info.

Umojo Tracks the Curbside For more than a decade Umojo has connected over 3,200 municipalities’ and operators’ parking infrastructures using the NexPark command center application. Now with NexCity, in real time, Umojo tracks curbside inventory and creates dynamic parking zones using both the most accurate video AI in the industry and wireless, solar powered, dynamic street signs. NexCity integrates with existing mobile payment applications and other parking endpoints to create a powerful parking management system.

VenTek International is a premier U.S. manufacturer of automated payment systems for unattended fee collection applications. Our parking solutions offer electronic payment processing that meets PCI-DSS and PA-DSS standards. With a nearly 60-year legacy of technological innovation, reliable service, and engineering excellence, VenTek’s mission is to provide complete customer satisfaction with state-of-the-art product offerings and an exceptional team to support them. Contact us at 707-773-3373 or info@ventek-intl.com for more information!

Walker: For the Built Environment

Vade Features Solar Camera System

Walker Consultants provides parking planning, design, engineering, forensics, restoration, and consulting solutions for the built environment. With over 57 years of history and office locations in every major US city, Walker possesses a strong foundation as an industry leader in all aspects of parking design and consulting that encompass operations, technology, and mobility. We enjoyed IPMI 2021, sharing valuable insight with our clients and colleagues in the industry, and look forward to a successful 2022!

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Walter P Moore Celebrates Success

Weldon, Williams & Lick Offer Parking Solutions

Walter P Moore, an award-winning international design firm, was pleased to exhibit at the IPMI Annual Conference and to sponsor the awards ceremony. Our team of engineers and mobility planning experts had a wonderful time in the exhibit hall catching up with old friends and meeting new ones. We are also very proud of our IPMI Award of Excellence winner, the Bank of America Tower Garage!

WGI Presents Parking Structure Cost Outlook WGI presents its annual Parking Structure Cost Outlook report, the industry yardstick for measuring parking development costs, at IPMI 2021. In 2021, costs were impacted by the uncertainty and cost fluctuations caused by Covid-19. The median construction cost for a new parking structure (minus land acquisition) was $25,700/space ($76.70/ sf ), a 15.8% increase over 2020. The report also addresses the American Rescue Plan and post pandemic recovery. WGI Parking Structure Cost Report.

Parking solutions from Weldon, Williams & Lick, Inc., are designed to enhance the user experience and keep traffic moving. Its RFID solutions offer access control, user-friendly technology, and tag fulfillment while helping to scale operations and staff. It has helped numerous colleges and hospitals deploy handsfree RFID parking. For events, it has introduced KIS Park, a smart, secure, simple way to sell parking permits online and at the parking facility. To learn more, visit www.wwlinc.com.

WiseMoving is Creating a New Parking Experience

WiseMoving is a technology leader, developer, and provider of innovative smart parking solutions, offering real-time parking availability. At the 2021 IPMI Conference & Expo, WiseMoving featured our wide range of data collection and analysis solutions

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including IoT vehicle detection sensors and gateway-based stations, as well as video detection systems. Our solutions help organizations monitor and aggregate parking utilization and parking demand, while helping to reduce traffic congestion, improve access, and enhance access for vehicles and pedestrians.

Zenitel’s IC-EDGE Intelligent Communication System

unrivaled sound quality, security, and ease of use, right out of the box. Minimize your hardware needs, maximize your audio quality and performance, and consolidate setup into a centralized system that doesn’t require an external server. Hear, be heard, and be understood in any situation with Zenitel. Learn more at www.zenitel.com.

Could ZipBy be the World’s Smartest Parking Solution?

Security teams need clear audio to mitigate security and safety risks. Zenitel’s IC-EDGE is the next-generation, intelligent communication system that delivers seamless integration,

The developers of ZipBy think so. ZipBy is the only parking application available that handles both On Street and Off Street parking to offer parking facility owners 100% revenue capture via ZipBy app and ZipBy Connect dashboard. The ZipBy app functions as building access controls as well as being used in mass transit for ticketing. ZipBy is headquartered in Sydney, Australia with offices in LA, USA. ◆

#IPMI2022 is coming up quickly! Join us in New Orleans, July 24-27, for all the sessions, networking, and the biggest Expo in the industry. Click here to reserve your spot, get all the details, or find out how you can exhibit. We can’t wait!

PARKING-MOBILITY.ORG / FEBRUARY 2022 / PARKING & MOBILITY

The Twix

Paradox Right? Left? Silos much? What organizations can learn from a candy bar advertising campaign and how they can avoid the same mistakes. By Katherine Beaty, CFE

While this is a humorous, clever, and successful ad campaign, it showcased to me what so many organizations struggle with: misinterpreted communication, internal infighting, and the creation of silos. STOC K . A D O B E .CO M / A L E N K A D R

IFTY-FOUR YEARS AGO, in 1967, Mars Incorporated introduced the Twix candy bar in the United King-

dom. Twix consists of a “biscuit” applied with other confectionery toppings and coatings, most frequently caramel and milk chocolate.

In 2012, Mars released an ad campaign declaring to their customers that, “It’s time to decide. Which side are you on? Left Twix or Right Twix?” This humorous ad campaign spawned an urban myth about why there is a need for a left and a right Twix.

Left vs. Right Twix? Allegedly, in 1922 Seamus MacDougal and Earl Mackenzie started the Twix company together; however, the two fought constantly, leading them to divide production between two sites and only partnering when it was time to combine them into a pack. While this is a humorous, clever, and successful ad campaign, it showcased to me what so many organizations struggle with: misinterpreted communication, internal infighting, and the creation of silos.

Cascades vs. Flows Many disagreements between team members occur due to differences in their understanding of the meaning of words. It is not uncommon for people to draw different meanings to the same word and then argue about the meaning of the word rather than clarifying their positions by using more words. Words have the meanings we assign. The Twix campaign illustrates this when it describes the difference between the right and left Twix bar. In the right Twix factory, caramel flows on the cookie, while in the left Twix factory, caramel cascades onto the cookie. While the words can be interpreted differently, they are stating the same thing: the biscuit is covered in a layer of caramel. The disconnect starting with a breakdown in communication and the meaning of what is being said led to the creation of two factories producing the same product. The next evolution in the internal breakdown progression occurs over the manufacturing process. Many different departments/business units within an organization follow their own set of procedures that work for them and their needs. For example, if you are dealing with inventory, you are more likely to have a very automated process that is strictly enforced and not conducive to special requests. However, if you are in sales, you most likely have a more labor-driven process that changes-based on client requests and needs. Often, anger and resentment occur when each department/business unit does not show respect or understanding for the other departments choice in manufacturing process.

Right, Left, and the Silos Organizational silos in business terms are defined as the separation of different types of employees, often defined by the department in which they work. When a specific department is working efficiently, like a well-oiled machine, one would think this is an obvious plus for

the business as a whole. However, when employees in one department fail to interact effectively and efficiently with those in other departments, business operations can start to suffer, resulting in lost revenue, decline in productivity, bottlenecking in processes and even turf wars between departments. In effect, these organizational silos can become huge barriers within a company and can be very difficult to break down once in place. In smaller organizations, silos can be fatal to the company as infighting for resources consumes energy better spent on becoming successful. In addition, in these smaller organizations’ silos can form because of being forced to compete for resources. The extreme result of this type of behavior when gone unchecked in what allegedly happened to Twix: The factions within split into separate manufacturing plants that will not speak to each other, even though their goals are aligned.

Build a Bridge/Walkway Between the Factories What can an organization do to prevent becoming split and divided like in our Twix parable? Start by building a bridge through the three Cs: ■ Cooperation: Stop blamestorming. Shift the focus to working together for the greater good. ■ Communication: Take more time to reach out and talk with each other and not just through technology (messaging/email). ■ Collaboration: Work together to find common solutions to issues. This starts from the top down. Don’t repeat the mythical mistakes of Seamus MacDougal and Earl Mackenzie. Often these divisions occur from managers with good intentions who are focused on accomplishing their specific goals for their department but conflict with the goals of another’s department. To break this cycle, managers must have the vision that a free flow of information will help the entire organization. When people across the company have the same objectives, they are more likely to communicate better. Executives need to state these common objectives frequently, so they become part of the organization’s culture. A unified vision of company goals will turn damaging silo mentality into a culture where there is division of labor and not a division of information and eliminate the need to decide which side you are on, Left Twix or Right Twix. ◆ KATHERINE BEATY, CFE, is vice president, implementation, with Tez Technology. She can be reached at katherine@tezhq.com.

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/ STATE AND REGIONAL SPOTLIGHT/NEW YORK STATE PARKING & TRANSPORTATION ASSOCIATION

A Long-Awaited Reunion

By Patrick Phillips

HE NEW YORK STATE Parking and Transportation Association (NYSPTA) proudly serves members of the

parking industry spanning the entire State of New York and beyond. From the easternmost reaches of Long Island to the Niagara Frontier, from the Adirondacks to the Catskills, NYSPTA provides an opportunity for education and networking throughout our great state. 2021: A Long-Awaited Reunion In October 2019, The New York Parking and Transportation association (NYSPTA) held its 27th Annual Conference at Saratoga, N.Y. As we participated in fantastic educational forums, interacted on the exhibit floor, and enjoyed each other’s company, none of the 100-plus participants would have imagined that our next gathering would be 24 months later. Well, friends, we made it! In October 2021, NYSPTA’s Annual Fall Conference took place at the beautiful Harbor Hotel in Watkins Glen, N.Y. Due to the association’s strong university and municipal membership base, many the regular conference participants were unable to attend as a result of state-imposed budget constraints associated with the ongoing COVID-19 pandemic. While these individuals were missed, we look forward to reuniting with them at several exciting association events planned for 2022. Despite the challenges of 2021, the number of conference attendees exceed-

ed all prior expectations. The Harbor Hotel proved to be the perfect venue for the long-awaited, intimate setting that the association’s members had hoped for. The beauty of fall foliage in the heart of the Finger Lake’s Region is a sight to behold! Day One began with an afternoon wine tasting followed by an amazing networking event. Day Two was packed with fabulous industry specific educational speaker presentations. For the first time, NYSPTA live streamed its speaker sessions as a means to share information with our loyal members who were unable to attend. This value-added initiative was led by Board Member Kevin Wood (Village of Port Jefferson) with the assistance of Board Member Doug Grotke (University of Rochester). The ses-

2022 Board of Directors EXECUTIVE DIRECTORS PRESIDENT

sions were later posted on NYSPTA’s website for open viewing. There you will find the learned work of such speakers as, Barry Carr, Paul Young, Cindy Campbell, Mayor Billy Barlow (Oswego), Ryan Slack, Andy Hill, Lex Blum, Sylvia Martinez-Mullaly, and Mike Drow, CAPP. among others who participated in a University Roundtable event hosted by association Secretary Johnna Frosini, CAPP. Everyone was informative and amazing! Following the speaker presentations of Day Two, participants gathered wearing their favorite sports attire for the NYSPTA Tailgate Party. This event featured music, great food, a few heated cornhole matches, trivia competition, etc. I’m happy to report all participants tailgated responsibly and that there were no instances of table jumping. Search the web for keywords “Buffalo”, “Football” and “Table Jumping” if you are interested in learning more about this questionable and curious pastime. GO BILLS! As always, I would be remiss if I did not recognize the hard work of association Manager Dawn Marti for her amazing work in organizing the event. Furthermore, the generosity and loyalty of the association’s sponsors and exhibitors is second to none! Year-in and year-out, they provide enormous support which serves not only to anchor, but to grow our great association. We look forward to working with everyone on a great slate of tantalizing and stimulating events scheduled for the spring and summer of 2022, details forthcoming. We are also looking forward to your participation and support as we host the 29th Annual Fall Conference in Buffalo.

Thank You Jason Jones! By the time this article is posted, President Jason Jones (University at Albany) will have completed his second and final term as President of the New York State Parking and Transportation association. I’d like to take this opportunity to formally recognize Jason for his many ideas, contributions and enthusiastic leadership of NYSPTA over his four-year tenure. Those who know Jason would agree there is a vast assortment of kind words to describe him, particularly in his role as President. Several words that quickly come to mind are loyal, energetic, humorous and inclusive. Jason drew upon these attributes (among many others) to guide the association through a tumultuous pandemic. He refused to allow COVID-19 to disrupt the nearly three decades long success of our great association. Among the highest of his achievements as president, Jason led the 2021 Fall Conference sponsorship drive that not only provided the resources for an amazing event, but also rebuilt the association’s post pandemic treasury. Thank you, Jason Jones, the association is forever indebted to you. We look forward to and value your future involvement and friendship.

More Thanks and Recognition Also completing Board Member terms are Shawn Brown (Town of North Hempstead) and Jim Zullo, CAPP (THA Consulting). Jim has been a contributing fixture on the Board for more than a decade and we are glad to share that his associate, Nan Chen will continue the THA Consulting tradition of Board representation. ◆

Patrick H. Phillips Allpro Parking, LLC VICE PRESIDENT

To Be Nominated Soon SECRETARY

Johnna Frosini, CAPP College at Brockport, SUNY TREASURER

Matthew Reitmeier University at Buffalo PAST PRESIDENT

Jason M. Jones University at Albany BOARD MEMBERS

Chantel Cabrera, LMSW Pace University Nan Chen, MBA THA Consulting Doug Grotke University at Rochester Tomas M. Moyer StructureCare Kacey Siskind HonkMobile Christopher C. Suszko LAZ Parking Krista Tassa PF Parking Kevin Wood Village of Port Jefferson, N.Y.

PATRICK PHILLIPS is regional manager and director of technology of Allpro Parking and president of the New York State Parking & Transportation Association. He can be reached at PPhillips@allproparking. com.

PARKING-MOBILITY.ORG / FEBRUARY 2022 / PARKING & MOBILITY

2022 IPMI WEBINARS Register for a single webinar for $35.

Annual Training Pass: Members purchase all 2022 webinars for $379. Attend live and get access to the entire recorded series.

February 9: Changes in Managing Parking & Travel Demand Presented by Brian Shaw, CAPP, Stanford University

March 9: No Parking Without a Plan: Planning for a Successful Technology Implementation Presented by the IPMI Technology Committee

April 13: Curb Loading Trends (CLT): How to Secure and Leverage Data to Manage, Monetize, and Reinvent the Curb A Panel Discussion

May 11: Empowering the Parker: The Benefits of True Open Parking Ecosystem Presented by Curtis Morgan, SP+ and Jason Sutton, SP+

June 15: IPMI’s Mobility Framework in Action Presented by Carmen Donnell, CAPP, PaybyPhone and Nathan Berry, Passport

September 14: Everything You Wanted to Know About EV Charging But Were Afraid to Ask – EV Charging Basics Presented by Paul Pirhofer, CAPP, Blink

November 9: Parking Work is Emotional Customer Service Work Presented by Teresa Trussell, CAPP, PaybyPhone

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Highlights from the IPMI Blog

ROPEd Into the Future By Kirk McManus

Ready for more? Read IPMI’s blog in your Forum digest email or at parkingmobility.org/blog. Have something to say? Send post submissions to editor Melissa Rysak, rysak@ parkingmobility.org.

The future of parking is already here. The next generation of parkers and parking entities will involve flying airships, driverless automobiles, a phone app, a web browser, and a car charger. Lift Aircraft already has an FAA-approved, single seat flying airship. A person with a backpack or purse can fly themselves to their next destination. The airship has no doors or windows and maybe not a heater or air conditioner, but when the model T first originated it didn’t have air conditioning, GPS, a radio or heated seats. It only takes an hour of training to begin flying back and forth to work. Eventually flying airships will have the same safety and comfort features as the modern automobile. The arrival of airships completely changes the parking paradigm. Parking garages and parking lots will have to be redesigned or renovated to make room for flying airships. Airships driverless vehicles and vehicles will use the same parking spaces. Typically when an entry lane or exit lane of a parking garage or parking lot and the gate arm won’t raise, the driver presses an intercom button or a screen to get assistance. But what happens in a driverless car when there is no driver to press a button for help? What happens when the driverless car is disabled in the entry or exit lane? A driverless car simply returns to its point of origin or parks elsewhere, most likely in a free parking stall. (Return to Origin or Park Elsewhere—ROPE). This frees up more parking spaces for more vehicles in payment stalls and fills up free parking stalls faster. It also reduces revenue to the parking provider since the driverless car doesn’t pay to park. An airship can’t be booted and may require a larger tow truck or towing airship The airship must be chained and locked to the ground or other surface object to prevent takeoff. The technology in a driverless car must be able to detect a gate arm when entering or exiting a parking garage or lot. Whatever frequencies a driverless vehicle or airship uses to navigate must not interfere with the frequencies used in raising gate arms or counting parking

stalls. A driverless car can’t insert a credit card or debit card to pay on exit, print out a ticket upon entry, and pull a receipt at an exit lane either. A flying airship can’t easily stop at an entry lane to pull a ticket, print a bar code ticket or insert a credit or debit card to enter or exit a parking area. Accommodations must be made so that flying airships can take off and land. Flying airships, driverless vehicles and standard vehicles will all be in the mix, making parking a challenge and with many opportunities for growth! The future is here. We can start now to prepare by installing conduits and infrastructure and electric services for future growth. Installing airport lighting on top light poles, parking garages and our facilities so the infrastructure is there before the flying airship arrives. Conduit can be installed underground to make room for future expansion. Parking garages will need higher ceiling heights and larger entrances and exits to allow for airships to enter and exit. A decision may need to be made as to how old a passenger can be in a driverless vehicle in case the driverless vehicle becomes inoperative or in an accident. Typically, technology evolves faster than safety policy, or public policy. What a great time it is to be in parking. As we look to the future we’ll need more technology experts, GIS experts, and happy faces at the customer service counter to keep our customers happy!

KIRK MCMANUS is a parking and transit service repair technician at the University of Nebraska.

PARKING-MOBILITY.ORG / FEBRUARY 2022 / PARKING & MOBILITY

What Is the Long-Term Impact Of Covid on the Parking Industry? By Jeff Perkins

The pandemic has not only changed the world forever but has also had a significant impact on the parking industry. In 2020, the volume of parking significantly decreased, and many of the underlying consumer behaviors related to parking transformed. Now, as parking comes back and surpasses the pre-COVID levels, the big question is: what’s has really changed? The insights from the past 20 months give us some ideas about what we can expect in the future. Here are a few observations: ● People are gravitating to their personal vehicles versus public transportation, putting further strain on city congestion and parking. Only time will tell if people go back to using public transit, but for now, the personal vehicle is clearly the preferred method of transportation.

Office buildings that used to be full five days a week now see fewer employees as companies offer much more flexibility. This has led to commercial properties rethinking how parking is allocated as companies are less willing to pay for unused spots. ● Universities are offering much more flexibility for parking. Rather than forcing students to buy a permit for a semester, many schools are introducing a “daily decision” option, giving students the option to pay as they go. As some of these trends continue to evolve, the parking industry will need to take a closer look at policies and technologies to ensure they are keeping up with the changes in consumer behavior. The reality is, what worked in 2019 just might not work in 2022 and beyond. ●

JEFF PERKINS is CEO of ParkMobile.

Focus on Your Employees By Shawn Conrad, CAE

We’ve all seen the reports around the tight labor market and rightfully so. Hospitality, construction, retail, and manufacturing industries like parking and mobility are grappling with a shortage of workers as our businesses and economy inch forward. While the search for new employees is getting a lot of attention, it’s important to check-in on our current staff members to see how they are coping with today’s stresses. In a number of human resources-focused reports on the status of employees’ mental health during the pandemic, it comes as no surprise that our employees are dealing with an extra heaping of worries that stem from COVID, its variants, the stress of children being home and schooled virtually, work budgets being cut or reduced, and a plethora of work or personal issues. With all this happening at once, take some time to see how your team members are coping. While the issues people deal with can be complex, there are a few things supervisors can do to decrease an employee’s stress and anxieties: ● Be transparent with your information–surprises amplify anxieties. ● Be flexible, if possible, with work hours to help parents work around their children’s virtual schooling. SHAWN CONRAD, CAE, is IPMI’s CEO.

PARKING & MOBILITY / FEBRUARY 2022 / PARKING-MOBILITY.ORG

Plan work projects in advance and prioritize them so co-workers can meet expectations and timetables. ● Ask your employees how they are doing–and really listen to their response. ● Acknowledge what people are doing and let them know you appreciate them. Most important, be sure to focus on your well-being. As the airline industries have cemented in our brains, put your oxygen mask on first before trying to help others. There are going to be challenges ahead of us, but if we look after each other and take care of our physical and mental well-being, we will be able to tackle these challenges and seize the opportunities coming our way as well. ●

Bockbrader Joins Oobeo, Inc. as Commercial Sales Leader Walker Consultants Announces New President, Managing Director

Walker Consultants announced that the Board of Directors named Dave Ryan, PE, as President and Chief Executive Officer; and Robert “Bob” Stanley, PE, NSPE, LEED AP BD +C, as Managing Director. Ryan was promoted to President and COO in September 2020 and has been with Walker since 1998 where his career in the company began as an internship with the Chicago-based office. “Dave will continue to provide strong leadership and stability through his common-sense perspective, genuine, personable style, and candor that naturally generates trust with people.” says, John Bushman, who has been CEO since 2003 and will remain as Chairman of the Board. Ryan has a bachelor’s degree in civil engineering from the University of Illinois and over 23 years of experience in the industry working with clients in the public and private sectors. Stanley will oversee Walker’s Western Region office locations providing professional services within 12 states. He joined Walker in 1996 and has held several leadership positions within the company in addition to several professional and technical societies over the last 27 years. His experience spans all aspects of Walker services including new design, restoration, parking consulting, studies, master planning, and car park management systems.

Oobeo, Inc., announced the hiring of Michael Bockbrader as its new director of sales, commercial. Bockbrader, a commercial real estate and strategic procurement professional, brings more than 25 years of sales and business management expertise to Oobeo, an independent subsidiary of Toledo-based Toledo Ticket Technologies. “We welcome Mike to the team. As a self-starter, Mike understands what commercial clients are looking for. His expertise in the commercial real estate sector is an asset as we look to grow Oobeo’s parking solutions footprint where its technology can benefit vendors and consumers alike,” said Dave Dorner, executive vice president for both Oobeo, Inc. and Toledo Ticket Technologies. Bockbrader will work with Oobeo’s team in identifying new opportunities to advance sales of its self-parking software solutions in cities throughout the U.S., starting in Ohio. “I am excited to join Oobeo. There are so many opportunities for Oobeo’s technology to be implemented in cities and commercial real estate venues across the U.S. Its platform has solutions that are unique and cost effective for businesses, and I look forward to having those conversations and increasing Oobeo’s sales and partnerships,” he said. He started his new position with Oobeo on Dec. 1, 2021. Prior to this, he served as senior vice president at Sperry CGA—Treasure and Associates in Columbus, Ohio, where he was responsible for selling and/or leasing commercial real estate properties to many different clients including industrial, office, land, multifamily, retailer and portfolio transactions. He leased or sold more than $5 million in property values annually. Bockbrader holds a bachelor’s degree in business administration from The University of Toledo and is a licensed real estate agent in Ohio. He and his wife, Elizabeth, along with their family reside in Grandview Heights, Ohio.

PARKING-MOBILITY.ORG / FEBRUARY 2022 / PARKING & MOBILITY

/ Blink Charging Names Amy Dobrikova Vice President of Fleet Solutions BLINK CHARGING CO. announced the appointment of accomplished transportation and automotive industry executive, Amy Dobrikova as vice president of fleet solutions. Dobrikova boasts an impressive career of over a decade in the transportation and automotive industry, which she brings to Blink to develop and execute a go-to-market plan in this important sector, driving U.S. fleet sales with municipalities, corporations, institutions, and other operators with multi-vehicle fleets transitioning to electric powertrains. “Electrifying fleets is a critical component of any EV deployment strategy, and we are thrilled to have Amy join us as VP of Fleet Solutions to grow and deliver the necessary charging infrastructure to a broad range of customers,” said Brendan Jones, president of Blink Charging. “Expansion of our fleet products further positions Blink as a leader in the industry, as well as the global push for electrified transportation. We are confident that

Amy will be a key partner in growing Blink’s footprint in the fleet industry.” Dobrikova commented, “I am extremely excited to join Blink and play a role in the expansion of its fleet solutions. At this pivotal moment of growth for the EV industry, Blink is poised to play a leading role in the expansion of EV charging and the transition to sustainable transportation. I look forward to leveraging my professional experience to bring Blink’s advanced charging technology to public and private fleets alike.” Prior to joining Blink, she most recently served as vice president of channel sales at Cardone Industries, an aftermarket auto parts manufacturer. At Cardone, Dobrikova was responsible for launching Cardone’s fleet direct sales program, exponentially increasing sales and developing relationships with leading fleets.

ParkMobile Services Expanded to Offer Parking Reservations for OHIO Football Games PARKMOBILE is now offering contactless parking reservations at Ohio University. This football season, students, faculty, and visitors will be able to reserve parking via ParkMobile in 500 off-street spaces in advance of games. Ohio University has been using ParkMobile for zone parking on campus so the integration of reservations should be a seamless transition for the Athens and university community. ParkMobile has over 28 million users, is available for both iPhone and Android, and can be accessed on the web at https:// parkmobile.io/. Reserving a parking space is quick and easy. ParkMobile’s collaboration with Ohio University expands the company’s footprint in the state where there are currently over 513,000 users. The app is also used in Columbus, Cincinnati, and Cleveland and other midwestern cities such as Chicago, Indianapolis, and Madison.

“We’re excited to be utilizing ParkMobile’s reservation feature to help eliminate traffic congestion on gameday,” says Tia Hysell, director of transportation and parking services at Ohio University. “ParkMobile is already used across campus, so our football fans and guests are already familiar with the app and will be able to enjoy their visit without stressing

PARKING & MOBILITY / FEBRUARY 2022 / PARKING-MOBILITY.ORG

about day-of parking.” “Ohio University is a new market for us and further adds to our growing list of colleges and universities on the platform” adds Jeff Perkins, CEO for ParkMobile. “Our reservation tool is a great way to keep campus traffic-free on gameday, so we are thrilled to have Ohio University as part of our team.”

Propark Mobility Announces Appointment of Alexander Piech to Regional Vice President Propark Mobility announced that the company has promoted Alexander Piech to regional vice president of the company’s New Jersey region. “Alexander Piech is a client-focused professional, who brings a great deal of value through his acute attention to detail and service-oriented approach to parking management,” said John Reimers, Propark Mobility’s chief operating officer. “As his career has progressed with Propark Mobility, he has successfully grown the New Jersey region, while optimizing client revenues, minimizing expense, and implementing award-winning service initiatives.” Alexander joined Propark Mobility in October of 2011, first serving as area manager, which included the successful launch of a new airport parking brand in the New Jersey marketplace. His responsibilities grew to encompass the entire New Jersey region, as Alexan-

der was promoted to regional manager, where his performance excelled across asset verticals resulting in enhanced profitability for clients and increased guest satisfaction scores. Alexander’s detailed knowledge of the New Jersey market, coupled with his clear understanding of, and focus on, client needs through consistent communication were factors that propelled his promotion to regional vice president. “I can say without reservation that nobody understands the nuances of the New Jersey parking marketplace quite like Alex Piech,” said Kristen Sokich, executive vice president of Propark Mobility. “Our clients and stakeholders directly benefit from Alex’s exceptional service delivery standards and ability to optimize bottom line revenue, regardless of the asset type or marketplace conditions, including his outstanding leadership as we navigated the global COVID-19.

FAAC Appoints Bovalino CEO of Parking Business Line, North America FAAC GROUP appointed Luca Bovalino, CEO of HUB Parking Technology North America, as CEO of all the Parking Business Line in North America, which includes HUB Parking Technology, TIBA Parking Solutions, Signature Control Systems (SCS) and Automated Time Instruments (ATI). Bovalino will lead HUB Parking, TIBA LLC, SCS and ATI. His appointment will accelerate synergies and integration between the organizations under one leadership, further strengthening FAAC corporate commitment to the business and financial stability. The goal of the new organization is to increase the Company market leadership in technology, quality, and services, while offering North American parking operators consistent

solutions and the best customer experience. The integration of the aforementioned parking teams was carefully phased, in order to smooth processes, identify areas of collaboration, and guide opportunities that would require cross-functional attention. “Earlier this year, we have enthusiastically welcomed TIBA and their valued partners onboard. Along the past few months, we have reconfirmed the organization’s extensiveexperience, high level of customer service, and solid expertise of the market. Today, we believe that consolidating the leadership will bring more short-term benefits to our customers, and bolster our capability to meet the future needs of the parking community.” says Luca Cervato, parking business unit director.

PARKING-MOBILITY.ORG / FEBRUARY 2022 / PARKING & MOBILITY

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CALENDAR

2022

FEBRUARY 8 Free Virtual Frontline Training Diversity, Equity, & Inclusion: Navigating Your Professional Path

FEBRUARY 9 IPMI Webinar

Changes in Managing Parking & Travel Demand

FEBRUARY 15, 17, 22, &24 Online, Instructor-Led Course Parksmart Advisor Training

FEBRUARY 23 Webinar: Free to IPMI Members

United States Department of Transportation Research and Programs

MARCH 2 Free IPMI Virtual Shoptalk

How Parking Plays A Key Role in the New Hybrid Work Environment

MARCH 8 & 10 Online, Instructor-Led Course Accredited Parking Organization (APO) Site Reviewer Training

MARCH 8 Free Virtual Frontline Training

Curb Management—Lessons Learned

MARCH 9 IPMI Webinar

No Parking Without a Plan: Planning for a Successful Technology Implementation

MARCH 15 #IPMI2022

Call for Awards Closes

MARCH 24 Free Member Chats APO Member Chat

MARCH 25 Last Day for Early-Bird Registration for #IPMI2022 in New Orleans

MARCH 30 Free IPMI Learning Lab To be announced

APRIL 12 Free Virtual Frontline Training

Doing More with Less...How to Make Your Data Work for You

APRIL 13 IPMI Webinar

Curb Loading Trends (CLT): How to Secure and Leverage Data to Manage, Monetize, and Reinvent the Curb

APRIL 14 Free Member Chats New Member Chat

APRIL 27 Free IPMI Learning Lab To be announced

MAY 4 Free IPMI Virtual Shoptalk

Impartial Parking Policies and Curbside Equity

MAY 5 Free Member Chats CAPP Chat

MAY 10 Free Virtual Frontline Training Beating Burnout: Always Put Your Oxygen Mask on First

MAY 11 IPMI Webinar

Empowering the Parker: The Benefits of True Open Parking Ecosystem

MAY 17 Online, Instructor-Led Course

Analysis & Applications of Technology

MAY 18 Free IPMI Learning Lab Presented by gtechna

JUNE 14 Free Virtual Frontline Training Be Memorable: The Importance of Becoming an Office Influencer

JUNE 15 IPMI Webinar

IPMI’s Mobility Framework in Action

JUNE 16 Free Member Chats APO Chat

JUNE 29 Free IPMI Learning Lab Presented by Transloc

JULY 24-27 2022 IPMI Parking & Mobility Conference & Expo, New Orleans AUGUST 1 IPMI Call for Volunteers Open AUGUST 22 Call for Volunteers Closes SEPTEMBER 7 Free IPMI Virtual Shoptalk Innovations at the Curb

SEPTEMBER 13 Free Virtual Frontline Training Change Management

SEPTEMBER 14 IPMI Webinar

Everything You Wanted to Know About EV Charging But Were Afraid to Ask—EV Charging Basics

SEPTEMBER 20 & 22 Online, Instructor-Led Course Wicked Problem Solving

SEPTEMBER 28 Free IPMI Learning Lab Presented by gtechna

PARKING-MOBILITY.ORG / FEBRUARY 2022 / PARKING & MOBILITY

CALENDAR

OCTOBER 11 Free Virtual Frontline Training

Leading From the Second Chair: The Importance of Empowering Others

OCTOBER 13 Free Member Chats CAPP Chat

OCTOBER 13 Free Member Chats APO Chat

OCTOBER 18 Online, Instructor-Led Course

Accredited Parking Organization (APO) Site Reviewer Renewal Training

OCTOBER 18, 20, 25, & 27 Online, Instructor-Led Course Parksmart Advisor Training

OCTOBER 26 Free IPMI Learning Lab Presented by Blink

NOVEMBER 2 Free IPMI Virtual Shoptalk To be announced

NOVEMBER 8 Free Virtual Frontline Training

NOVEMBER 9 IPMI Webinar

Parking Work is Emotional Customer Service Work

DECEMBER 6 Free Virtual Frontline Training

Avoiding Conflict Through Preparation

DECEMBER 7 Free IPMI Learning Lab To be announced

Customer Experience—From the Customer’s Point of View

State and Regional Events Calendar FEBRUARY 1 PIPTA Road Show Event Salt Lake City, Utah

MARCH 2 New England Parking Council (NEPC) Municipal Forum Worcester, MA

MARCH 15 NYSPTA Spring Professional Development Seminar Port Jefferson, NY

MARCH 15-16 Mid-South Transportation & Parking Association (MSTPA) Conference Birmingham, AL

APRIL 18—21 Texas Parking & Transportation Association (TPTA) Conference & Tradeshow

OCTOBER 18-20 New York State Parking & Transportation Association (NYSPTA) Conference & Trade Show

MAY 10–13 Pennsylvania Parking Association

OCTOBER 19-21 Pacific Intermountain Parking & Transportation Association Annual Conference & Expo (PIPTA)

San Antonio, Texas

Spring Conference & Tradeshow (PPA) Allentown, PA

JUNE 8-10 NEPC Conference & Tradeshow Mashantucket, CT

SEPTEMBER 13-16 36th Annual CPMA Annual Conference and Expo Charleston, SC

Buffalo, NY

Salt Lake City, Utah

OCTOBER 24-26 SWPTA Fall Conference Las Vegas, NV

DECEMBER 6-9 Florida Parking and Transportation Association (FPTA) Annual Conference and Tradeshow Palm Beach, FL

Stay up to date on industry events and activities! Visit parking-mobility.org/calendar for the latest updates and additions.

PARKING & MOBILITY / FEBRUARY 2022 / PARKING-MOBILITY.ORG

Parking & Mobility magazine, February 2022

Articles inside

AROUND THE INDUSTRY

DIVERSITY, EQUITY, AND INCLUSION

IN SHORT

MOBILITY & TECH

ENTRANCE

THE GREEN STANDARD

STATE & REGIONAL SPOTLIGHT

FIVE THINGS

THE BUSINESS OF PARKING