Parking & Mobility magazine, April 2020 by International Parking & Mobility Institute

INTERNATIONAL PARKING & MOBILITY INSTITUTE APRIL 2020

COVID-19 and

Our Industry

An exciting, new revenue stream is at hand:

Introducing AIMS MobilePay. Today’s drivers demand pay-to-park transactions via their smart phones. We listened: By adding AIMS MobilePay (or AMP Park, for short) to our growing suite of reliable and proven, AIMS Parking Management solutions! Compatible with iOS and Android smart phones – or accessed via a desktop – AMP Park lets your customer: Identify available parking spaces in your AIMS Parking Management service area Streamline payments: No need to exit the vehicle, transact with cash, or interact with a parking meter, kiosk, or parking attendant Access their account to set parking session reminders, review transaction history, manage payment methods, and more! Like all AIMS solutions, AMP Park benefits your organization, too! Increased revenue, since mobile payment convenience encourages paid parking Better and more efficient use of your parking-space inventory Improved revenues relative to 3rd party mobile-pay apps To learn more about the advantages of AIMS MobilePay – and how easy it is to migrate your paid-parking system to AIMS – schedule a free, 1-hour demo for your team today at aimsparking.com/go-mobile-with-AMP-park

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INTERNATIONAL PARKING & MOBILITY INSTITUTE APRIL 2020 VOL. 2 / N0. 4

FEATURES

COVID-19 and Our Industry

What the pandemic means for parking and mobility operations, and what professionals are doing to keep things moving. By Kim Fernandez

Pricing the Curb

Taking the lottery feel out of curb use by finding the right prices. By Donald Shoup

Networking for Introverts

Attending social events online or in-person? Get comfortable. By Ted Janusz

Supplier Spotlight

Resources you can use.

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/ EDITOR’S NOTE DEPARTMENTS 4 ENTRANCE Unprecedented Times By Shawn Conrad, CAE

6 FIVE THINGS Five Free Resources to Boost Your Social Media Knowledge 8 THE BUSINESS OF PARKING Marketing as a Value-added Service By Bill Smith, APR

10 MOBILITY & TECH Another Approach to March Madness 12 FINANCIAL MATTERS Spending Package Includes Sweeping Retirement Plan Changes 14 PARKING & MOBILITY SPOTLIGHT Parking Harmony: Where Free and Paid Parking Live Together By Sean Renn

16 THE GREEN STANDARD Parking Infrastructure is Costing You By Tim Maloney and Alanna Raymond

50 IPMI IN ACTION Stay Connected to IPMI By Rachel Yoka, CAPP, LEED AP BD + C, WELL AP

51 IN SHORT 54 STATE & REGIONAL SPOTLIGHT Member Engagement in New England

Think Differently UNPRECEDENTED TIMES— that’s what we’re all hearing

over and over and living through. From businesses to schools to cities to almost everything else, the COVID-19 virus flipped life upside-down in what seemed like minutes. Whether you’re working from home or out on your streets trying to hold things together, we at IPMI want you to know we’re with you. Isolation is a real threat for many people. I hope you’ll use Forum (forum. parking-mobility.org), email, texting, phones, and your own social media to reach out to colleagues and friends for virtual human contact during this time. Many of your industry colleagues are facing the same challenges you are, and these communication devices can be a huge resource. Forum posts about what you’re going through help everyone else in the industry, and I hope you’ll consider posting there. For now, we’ve pulled together thoughts from some professionals in this issue, starting on p. 18. Thanks to them for sharing their challenges and responses during a very busy time (to say the least)—we appreciate your time and thoughtfulness. For a breath of regular-world, we’re pleased to bring thoughts from Donald Shoup, author of The High Cost of Free Parking, on curb management and how parking professionals can start incorporating it—and why. It’s a great feature and a nice reference to hold onto. We’ve also included our list of companies that were due to exhibit at the 2020 IPMI Conference & Expo in San Antonio. While we’re sad to miss seeing everyone live and in person, we hope you’ll spend some time with these booth descriptions and go online or pick up your phone to patronize these companies. Despite not having live booths at our Expo this year, they still offer a wealth of technologies, products and services, and knowledge that can help your operation move forward, and they’re all very much open for business. Visit their websites, shoot them emails, or call them directly for the conversations and information you would have received in San Antonio. Safety first; business goes on. We’re proud to stand with you through this challenging time. As always, please reach out to me directly with thoughts. Stay well. Until next month…

By Rita Azrelyant, CAPP

56 AROUND THE INDUSTRY 60 PARKING & MOBILITY CONSULTANTS

fernandez@parking-mobility.org

61 ADVERTISERS INDEX

PARKING-MOBILITY.ORG / APRIL 2020 / PARKING & MOBILITY 3

/ ENTRANCE

Unprecedented Times

PUBLISHER

Shawn Conrad, CAE

conrad@parking-mobility.org

By Shawn D. Conrad, CAE

EDITOR

fernandez@parking-mobility.org TECHNICAL EDITOR

Rachel Yoka, CAPP, LEED AP BD+C, WELL AP yoka@parking-mobility.org CONTRIBUTING EDITOR

Bill Smith, APR

bsmith@smith-phillips.com ADVERTISING SALES

Bonnie Watts, CEM

watts@parking-mobility.org SUBSCRIPTIONS

Tina Altman

taltman@parking-mobility.org. PUBLICATION DESIGN

BonoTom Studio

info@bonotom.com COPY EDITOR

Melanie Padgett Powers For advertising information, contact Bonnie Watts at watts@parking-mobility.org or 571.699.3011. For subscription changes, contact Tina Altman, taltman@parking-mobility.org. Parking & Mobility (ISSN 0896-2324 & USPS 001436) is published monthly by the International Parking & Mobility Institute. 1330 Braddock Place, Suite 350 Alexandria, VA 22314 Phone: 571.699.3011 Fax: 703.566.2267 Email: info@parking-mobility.org Website: parking-mobility.org Postmaster note: Send address label changes promptly to: Parking & Mobility 1330 Braddock Place, Suite 350 Alexandria, VA 22314 Interactive electronic version of Parking & Mobility for members and subscribers only at parking-mobility. org/magazine. Periodical postage paid at Alexandria, Va., and additional mailing offices. Copyright © International Parking & Mobility Institute, 2020. Statements of fact and opinion expressed in articles contained if Parking & Mobility are the sole responsibility of the authors and do not necessarily represent an official expression of policy or opinion on the part of officers or the members of IPMI. Manuscripts, correspondence, articles, product releases, and all contributed materials are welcomed by Parking & Mobility; however, publication is subject to editing, if deemed necessary to conform to standards of publication. The subscription rate is included in IPMI annual dues. Subscription rate for non-members of IPMI is $120 per year (U.S. currency) in the U.S., Canada, and Mexico. All other countries, $150. Back issues, $10. Parking & Mobility is printed on 10 percent recycled paper and on paper from trees grown specifically for that purpose.

N ALMOST EVERY STATEMENT WE READ, whether from an airline

or car rental company or hotel chain, they share their concern for your health and well-being. This same sentiment and thought process went into the IPMI‘s Board of Directors’ decision to shift the IPMI Conference & Expo to a virtual event. With the uncertainty of travel and to mitigate exposure our members might have to the virus, the board felt it was the only decision to make. It was the right decision but still a difficult one because each year we look forward to sharing all that goes on at the Conference and seeing our growing community of parking and mobility professionals. These are difficult times and we understand that in many ways, you are working on the front lines, helping your city, university, airport, or medical center cope with the pandemic. We will continue to share news from other parking and mobility professionals about how the novel coronavirus has affected their workload and operations. We all hope things calm down a bit in the weeks and months ahead. While the Conference & Expo will remain our signature event, IPMI will continue to host conversations and peer-to-peer learning to benefit your organization and the industry as a whole. In the months ahead we have a lot planned for you, including the Alliance for Parking Data Standards (APDS) release of Version 2.0, which has created a new way to organize and use the data you are collecting. We just launched the Accessible Parking Coalition’s Affiliate Program, our new online Mobility Resource Center. We have opened up our on-demand learning, created free transitional memberships for members facing job loss, and launched a resume exchange on Forum. Find out more at parking-mobility. org/stayconnected. Even though the

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virus has impacted IPMI2020, as it has all of us, we are still able to offer professional development on many of the topics planned for the Conference when we launch a new Virtual Conference to showcase all the great work that is being accomplished by your fellow parking and mobility professionals. More about this professional development opportunity is forthcoming. It will take time for us to all sort out what the new normal will be. IPMI will be there with you on this journey, and you can count on us to do what’s in the best interests of our membership. Stay in touch and stay well. ◆ SHAWN D. CONRAD, CAE, is IPMI’s CEO. He can be reached at conrad@parkingmobility.org.

SHUTTERSTOCK / GOODSTUDIO

Kim Fernandez

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Free Resources to Boost Your Social Media Knowledge Being unable to connect in person makes this a good time to work on better online connections, and your organization’s social media channels can be a great way to do that. Here are five free resources for social mediaspecific professional development options—you can do them all from work or from home. Of course, you can always connect online with other parking and mobility professionals at forum.parking-mobility.org.

Hubspot Academy. From basic Twitter skills to advanced content marketing certification to email marketing to social media for sales, Hubspot Academy courses are leaders—and they’re all free. Each course is clear about the time required to complete and you can start and stop at your leisure. Browse the offerings and start learning at academy.hubspot.com.

Northwestern University. The university offers its social media marketing specialization certificate program for free online. You’ll learn the basics of social media, the importance of social listening, and how to use platform ads, among other things, in four courses. Add a capstone project and you’ve earned your certficate. Visit bit.ly/ Northwesternsm to get started.

Google Digital Garage. A free course in digital marketing from Google—it doesn’t get much better than that. Twentysix modules offer 40 hours of learning, with a certification awarded to those who complete the class. Exercises and lessons from Google trainers round out the offerings. learndigitalwithgoogle.com.

6 PARKING & MOBILITY / APRIL 2020 / PARKING-MOBILITY.ORG

Google Analytics Academy. Want to know what those website numbers mean and how to use them to increase business? This is the place. With courses for people from beginners to power users, and with a special course on Tag Manager, it’s a great place to dive in. Visit analytics.google. com/analytics/academy.

eMarketing Institute. Designed specifically for beginners, eMarketing Institute offers a social media marketing certification that’s made up of an ebook and test, all for no charge. If online courses aren’t your thing, this just might be. emarketinginstitute.org.

/ THE BUSINESS OF PARKING /MARKETING

Marketing as a Value-added Service By Bill Smith, APR

HROUGH THE YEARS, this column has addressed different types of marketing, how

they work together, and how they benefit parking and mobility organizations. One thing we haven’t discussed (yet) is how companies can use marketing to provide added value to their clients.

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parking consulting firm WGI. He has a unique take on this topic. “Marketing isn’t a line item that generates revenue for us, but being able to promote our clients and our projects offers our clients value,” Schnier says. “There are 100 engineering firms that can design a parking garage. The value added is when you bring something to the table that no one else can, such as easing the way to approval and building public support for the project.”

Public Engagement For a design firm, there are a number of ways to help with marketing. For instance, many projects require public engagement to inform neighbors about the project and its benefits to the community. The design team plays an important role in scheduling, publicizing, and managing public meetings. “The public thinks they understand parking because they see it and use it everywhere they go,” he says. “During the public engagement stage, firms can provide value by clearly demonstrating how a project will benefit the community and responding openly to any questions or concerns. It’s essential, though, to make sure that any statements the team makes are accurate. You don’t want to open any wormholes critics can go down.” Schnier says visualization models are an important element of an effective presentation and the technologies that are essential elements of design, such as AutoCAD, are just as useful as communication tools. These tools allow the development team to provide an animated look at the project and how it will fit into the community. Similarly, a public website can be developed to provide timelines, project renderings, and other visualizations of the project.

SHUTTERSTOCK / DARKO 1981

Any organization that sells to parking owners or operators can enhance its value to customers with marketing. For example, if a technology company generates case studies in industry or business media, those articles shine a positive spotlight on that client. Or a consultant can help earn approvals for a planning or design project through a strategic communications program. The benefits to the client are obvious, but there are also very clear and important benefits to organizations that are able to offer marketing as a value-added service. I recently spoke with Will Schnier, vice president and chief marketing officer for the engineering and

After completion of the project, generating news stories and case studies about it in local, national, and industry press can help to shine a positive light while providing significant added value to the client.

Publicity Publicity is another area where firms can provide added value. By working closely with the media, consultants can keep the public informed about the project, its progress, and its importance to the community. And after completion of the project, generating news stories and case studies about it in local, national, and industry press can help to shine a positive light while providing significant added value to the client. Ultimately, this also helps the consultant by strengthening the client relationship. Of course, providing added value through marketing isn’t just a good strategy for design and planning firms. Any organization that provides a product or service in the parking and mobility space can benefit from it. Parking technology companies can implement online marketing and public relations strategies to

benefit their clients and their projects. Or traditional parking supplies providers, such as sealant and lighting companies, can do the same. Regardless of what type of organization you represent, chances are you can provide added value by promoting your parking clients. “The best projects are win-win-wins where the client is happy, the stakeholders are happy, and our people are happy because the project goes smoothly,” Schnier says. “Using our marketing resources and expertise to promote a project helps ensure success in the eyes of everyone involved.” ◆ BILL SMITH, APR, is principal of Smith-Phillips Strategic Communications and contributing editor of Parking & Mobility. He can be reached at bsmith@ smith-phillips.com or 603.491.4280.

Made in the USA

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/ MOBILITY & TECH

Another Approach to March Madness By Brett Wood, CAPP, PE

ITH THE SUDDEN AND NECESSARY DECISION to cancel March Madness this year,

we were all left with a bit of a bracket-shaped hole to fill over the back half of March. With no current basketball to escape to, perhaps a review of previous tournaments makes sense; many of the all-time great games are available online. But this March, I spent a little time with another tour down memory lane of previous March Madness moments with the annual Streetsblog USA parking crater challenges.

Parking craters are large surface lots that take up an inordinate amount of space in otherwise dense downtowns.

If you’ve never seen this amazing spectacle, during the course of several weeks, the team assesses competitions between some of the North America’s best parking craters. What’s a parking crater? Well, in their words, it’s simply large surface lots that take up an inordinate amount of space in otherwise dense downtowns. The presence of these surface lots deadens walkability, breaks connectivity, and lessens the viability of mobility, transit, and pedestrian investments. Their most recent version of the competition took a unique turn, where they evaluated the most improved parking crater. The improvements showed a more right-sized approach to parking, with a reliance on multiple modes of transportation to support community access, resulting in a higher density of development, people, and activity. It’s an urban planner’s dream!

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It got me thinking about a concept I’ve been discussing with cities throughout the U.S. the past few years: the surface parking exit strategy. As we continue to think about how our downtowns, communities, and campuses will be shaped by the advent of new mobility solutions and the imminent changes coming from autonomous vehicles, we too often rely on advanced design concepts or technology solutions to drive change. The surface parking exit strategy takes a much more straightforward and simple solution. Instead of trying to redesign the way we create new space or leverage technologies to move demand around, the approach simply says, “Let’s limit new parking capacity, create shared access opportunities, and strategically remove spaces that are overcommitted or overbuilt.” A general set of rules for the application of a surface parking exit strategy typically includes: ■ Managing private parking supply to create public supply. A great example is the approach being implemented by the City of Sacramento, Calif. The city has essentially become a parking operator for private parking owners, integrating spaces into a city-branded system and promoting a more efficient use of spaces. This approach lessens the overall amount of parking needed by unlocking underutilized spaces and promoting better balance within the system. ■ Creating incentives and funding resources for the centralization of parking. These could include development incentives, fee in lieu of parking, or creation of management districts that help to persuade new developments to take part in the shared

SHUTTERSTOCK / PAVEL L PHOTO AND VIDEO

Exit Strategy

parking system rather than contribute to parking surpluses with the creation of new parking. ■ Removing surface parking supply from the system to support new development. As the centralized system begins to materialize, the community will be able to define areas where the reduction of surface parking could better balance overall utilization and improve community density. ■ Limiting new parking to when it is truly needed. As the area grows, consider a strategic approach to new parking, including defining an investment strategy that evaluates parking based on its ability to invest in the future of an area. And new parking should be considered for fringe areas to minimize effects on walkability and density, defined with a mixed-use nature in mind, and be adaptable for future conversions to autonomous vehicle storage and mobility hubs.

By taking this strategic approach, perhaps we might find ourselves with more and more of these parking craters solved and downtowns that are not limited by dead areas of surface parking. This centralized approach to parking management could be the catalyst that helps us transition into the autonomous future we all envision. I know one thing: It’s exciting to watch as right-sized parking and good urban planning have grown from a Cinderella seed early in my career to a top-seed capable of changing the world! ◆ BRETT WOOD CAPP, P.E., is president of Wood Solutions Group. He can be reached at brett@ woodsolutionsgroup.com.

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/ FINANCIAL MATTERS

Spending Package Includes Sweeping Retirement Plan Changes By Mark A. Vergenes

Community Up for Retirement Enhancement (SECURE) Act, which represents the most sweeping set of changes to retirement legislation in more than a decade.

While many of the provisions offer enhanced opportunities for individuals and small business owners, there is one notable drawback for investors with significant assets in traditional IRAs and retirement plans. These individuals will likely want to revisit their estate planning strategies to prevent their heirs from unexpectedly high tax bills. All provisions took effect on or after January 1, 2020 and were accurate as of press time, unless otherwise noted.

Elimination of the Stretch IRA Perhaps the change requiring the most urgent attention is the elimination of longstanding provisions allowing non-spouse beneficiaries who inherit traditional IRA and retirement plan assets to spread distributions—and therefore the tax obligations associated with them—through their lifetimes. This was often referred to as the stretch IRA rule. The new law generally requires any beneficiary who is 10 or more years younger than the account owner to liquidate the account within 10 years of the account owner’s death unless the beneficiary is a spouse, a disabled or chronically ill individual, or a minor child. This shorter maximum distribution period could result in unanticipated tax bills for beneficiaries who stand to inherit high-value traditional IRAs. This is also true for IRA trust beneficiaries. Traditional IRA owners may want to revisit how IRA dollars fit into their overall estate planning strategy. For example, it may make sense to consider the possible implications of converting traditional IRA funds to Roth IRAs, which can be inherited income tax-free. 12 PARKING & MOBILITY / APRIL 2020 / PARKING-MOBILITY.ORG

Benefits to individuals On the plus side, the SECURE Act includes several provisions designed to benefit American workers and retirees: ■ People who choose to work beyond traditional retirement age will be able to contribute to traditional IRAs beyond age 70½. Previous laws prevented such contributions. ■ Retirees will no longer have to take required minimum distributions (RMDs) from traditional IRAs and retirement plans by April 1 following the year in which they turn 70½. The new law generally requires RMDs to begin by April 1 following the year in which they turn 72. ■ Part-time workers age 21 and older who log at least 500 hours in three consecutive years generally must be allowed to participate in company retirement plans offering a qualified cash or deferred arrangement. (The new rule applies to plan years beginning on or after January 1, 2021.) ■ Workers will begin to receive annual statements from their employers estimating how much their retirement plan assets are worth, expressed as monthly income received over a lifetime. ■ New laws make it easier for employers to offer lifetime income annuities within retirement plans. In addition, lifetime income investments or annuities held within a plan that discontinues such investments can be directly transferred to another retirement plan, avoiding potential surrender charges and fees.

SHUTTERSTOCK / PAUL BRADY PHOTOGRAPHY

$1.4 TRILLION SPENDING PACKAGE enacted late last year included the Setting Every

■ Individuals

can take penalty-free early withdrawals of up to $5,000 from their qualified plans and IRAs after the birth or adoption of a child. (Regular income taxes will still apply.) ■ Taxpayers with high medical bills may be able to deduct unreimbursed expenses that exceed 7.5 percent (in 2020) of their adjusted gross income. In addition, individuals may withdraw money from their qualified retirement plans and IRAs penalty-free to cover expenses that exceed this threshold (although regular income taxes will apply). The threshold returns to 10 percent in 2021. ■ 529 account assets can now be used to pay for student loan repayments ($10,000 lifetime maximum) and costs associated with registered apprenticeships.

■ Employers

have easier access to join multiple employer plans (MEPs) regardless of industry, geographic location, or affiliation. Open MEPs offer economies of scale, allowing small employers access to the types of pricing models and other benefits typically reserved for large organizations. (The failure of one employer in an MEP to meet plan requirements will not cause others to fail, and plan assets in the failed plan will be transferred to another.) ■ Auto-enrollment safe harbor plans may automatically increase participant con-

tributions until they reach 15 percent of salary. ◆ MARK A. VERGENES is president of MIRUS Financial Partners. He can be reached at mark@mirusfinancial partners.com. MIRUS Financial Partners, nor Cetera Advisor Networks LLC, give tax or legal advice. Opinions expressed are not intended as investment advice and may not be relied on for the purpose of determining your social security benefits, eligibility, or avoiding any federal tax penalties. All information is believed to be from reliable sources; however, we make no representations as to its completeness or accuracy. All economic and performance information is historical and indicative of future results.

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Benefits to Employers The SECURE Act also provides assistance to employers striving to provide quality retirement savings opportunities to their workers: ■ The tax credit small businesses can take for starting a new retirement plan has increased. The new rule allows employers to take a credit equal to the greater of $500 or the lesser of $250 times the number of non-highly compensated eligible employees, or $5,000. The credit applies for up to three years. ■ A new tax credit of up to $500 is available for employers that launch a SIMPLE IRA or 401(k) plan with automatic enrollment. The credit applies for three years.

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/ PARKING & MOBILITY SPOTLIGHT/ON-STREET MANAGEMENT

Parking Harmony: Where Paid and Free Parking Live Together By Sean Renn

COUPLE OF YEARS AGO, I was giving a presentation to some city officials, explaining how, with a

However, since that meeting, I have seen many interesting examples of clients offering free parking in conjunction with their paid parking systems. Here are just a few: ■ Paso Robles, Calif. Paso Robles is in the coastal mountain region of California, close to mountains, beaches, and deserts. The area is famous for its wineries—the downtown features 15 wineries for your tasting and drinking pleasure. The downtown also features many shops and restaurants. Recently, the city instituted paid parking throughout the town. A key element of its pay-by-plate system that helped the city ease into paid parking is offering parkers two hours of free time once a day. During the two hours, parkers can leave their zone and come back and still maintain their free time. ■ Nyack, N.Y. Nyack is a small but bustling Main Street village about 19 miles from New York City along the Hudson River. The village strives to ensure that merchants succeed, but it also wants to encourage on-street turnover. The village recently implemented a pay-byplate system through which on-street parkers can receive 15 minutes of free parking twice per day. The user decides how to use the two units of free parking time, which can be back-to-back or one in the morning, one in the afternoon, etc. This type of system allows

customers making quick purchases, such as a cup of coffee, to do so without paying for parking but also without staying on-street all day. ■ Roanoke, Va. Roanoke is in the heart of Virginia’s Blue Ridge Mountains and has a population of nearly 100,000. The city is known for its vibrant downtown with great restaurants, bars and craft breweries, and arts and cultural experiences. In 2017, Roanoke implemented metered parking on downtown streets for the first time since removing parking meters in 1998. A parking study revealed that even though parking inventory was sufficient, turnover was low in high-demand areas. To help with the transition back to paid parking, the city has adopted pay-by-plate parking with a tiered-rate structure. The first hour of parking is free, the second hour is $1,

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and the third hour is $3. The maximum time in a zone is three hours. There are several off-street parking areas for motorists needing to park for more than three hours. Following the relaunch of paid parking, the high-demand areas yielded approximately 80 percent occupancy versus 90 to 100 percent when there were no meters. ■ Harvard Continuum, Cambridge, Mass. A mixed-use development near the Harvard University campus, the Continuum features apartments, restaurants, and shops. Parkers can receive free parking once per day (the hour can be broken up throughout the day), and a second hour can be purchased. The maximum amount of time someone can park is a total of two hours. This is a friendly approach that encourages space turnover.

SHUTTERSTOCK / DIRK ERCKEN

pay-by-plate system, the city could offer free time to parkers for specific time ranges at various parts of the day. They looked at me funny and said something like, “Free parking? We would never offer free parking.” So I quickly backed out of that discussion and focused on revenue generation.

BUSINESS VISION Merchant Buy-in I’ve worked for a manufacturer of parking kiosks for 12 years, and I fully believe in paid on-street parking to help free up prime spaces in front of local merchants. I’ve also interacted with many of those merchants, and I think I have a good understanding of how paid parking affects their businesses (or at least how they believe it affects their businesses). While it may be counterintuitive to offer free parking, each town is unique, and a balance must be struck to keep harmony between parkers, merchants, and parking initiatives. (By the way, when merchants believe in your parking initiatives, they can become your best cheerleaders.) As more and more people are turning their back on the suburbs and choosing to live in cities, it is up to us to deliver systems that benefit the merchant community to help keep dollars on Main Street. Listening to key stakeholders is very important, and working with system suppliers to find adaptable solutions that are easy to understand is critical. By combining free time, paid parking time, and a strong parking ambassador presence (I did not say “parking enforcement presence”) that ensures people follow the posted maximum parking rules, the industry can deliver a parking experience everyone can get behind. In most cities, the main goal of metered on-street parking is to turn over parking spaces in prime locations and encourage the use of off-street lots and garages. By offering free time in some or all locations, this goal is achievable as long as abuse can be easily controlled and there are mechanisms in place to assist with long-term parking, such as a successful permit program. Luckily for us, technology now allows us to customize parking policies based on plate numbers as well as by parking zone. Gone are the days of putting a parking meter in front of each shop and assuming that all parts of town should be treated the same. Yes, there are some areas of a city that may require paid parking all day long. But the feeling of quickly parking, running in, grabbing a caramel macchiato (I don’t want to promote a specific coffee shop, but these drinks really are the best), and not having to pay or worry about getting a ticket gives me a warm and fuzzy feeling that encourages me to keep coming back. ◆ SEAN RENN is vice president of marketing and communications with Flowbird Group. He can be reached at sean.renn@flowbird.group.

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/ THE GREEN STANDARD

Parking Infrastructure Is Costing You By Tim Maloney and Alanna Raymond

CCORDING TO INDUSTRY TODAY , the U.S. anticipates at least 293.6 million motor ve-

hicles on the road before the start of 2022. With big cities becoming bigger and car ownership on a steady climb, time wasted at the gate of parking facilities needs to decrease to improve sustainability. down their window for the gate to lift. This decreases harmful emissions from cars idling while their entry ticket prints.

Investing In Tomorrow How have you started to invest in tomorrow? At the start of the parking technology boom in 2012, lighting was the easiest way for parking operators to start driving home the savings. LED bulbs created a brighter shine at almost half the cost of traditional bulbs. Now, almost a decade later, saving money with gate-access technology has become a hot topic. Customers are used to pulling a ticket, scanning a pass, or pushing a button on their phone. However, operators, third-party services, and online reservation companies are accelerating into the driver’s seat with access technology solutions. Access technology solutions could be the next best way to tackle costs and drive sustainability. When access capability is built into online reservation apps, those millions of customers who prefer to reserve parking ahead of time don’t pull a ticket and idle for less time.

SHUTTERSTOCK / GUNDAM_AI / ANYAPL

Many environmental effects of parking are not just from encouraging the use of the automobile instead of public transit and ride-share, but also from the material resourced to building and maintaining the infrastructure. It is no surprise that property costs money to maintain, keep safe, and future-proof. Access Magazine determined that emissions from parking infrastructure cost the U.S. between $4 and $20 billion annually. Emissions, higher traffic, and customers’ high expectations in bigger cities such as New York, N.Y.; Chicago, Ill.; and San Francisco, Calif., grow the cost of upkeep. Parking infrastructure is costing you, but you can keep those costs down with sustainability tactics. Technology saves your parking structures money and decreases car idle emissions. Future-proofing the gate is one of the easiest ways to maintain lower upkeep costs and improve your sustainability score. If you compare the customer experience in the 1990s to today, customers can now use their smartphone (remember car phones?) to look, book, and pay for parking ahead of time. That same phone then acts as the ticket into the facility—sometimes not requiring customers to roll

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With big cities becoming bigger and car ownership on a steady climb, time wasted at the gate of parking facilities needs to decrease to improve sustainability. What Is Access Technology? There are different forms of access technology that cut down on idle time, ticket pulling, and poor customer experiences. The most recognized form involves cameras in each lane and license plate scanning commonly referred to as LPR (license plate recognition). LPR companies that work to create access efficiency at the gate as well as on the road require infrastructure capable of supporting the setup. In contrast, one of the newer pieces of technology advancing gate entry talks to existing parking access and revenue control systems, PARCS through Bluetooth low energy (BLE)—which drastically cuts down on setup costs while providing a similar customer experience. BLE allows customers to access the garage through their smartphone without needing customers to take out their phone or roll down the window. BLE is a directional, low-power Bluetooth perfect for garage access. It doesn’t drain device batteries as fast as other systems, and it stays in sleep mode until it’s in use. Access technology allows the customers who reserved their spot ahead of time to gain access to the garage or lot without pulling a ticket, scanning a code, or pushing a button on their phone. What if access technology integrated with all existing PARCS to connect a parking reservation with gate entry, creating a more sustainable and affordable entry solution? The customer experience would be unmatched, and operators would have future-proofed their facilities. Access technology cuts parking structure costs and car idle emissions. Sustainability, future-proofing, and striving to drive the best customer experience should be the hub for most business decisions. Many operators and asset owners are looking into access technology as a future-proofing solution. How is your parking infrastructure restricting the best customer experience possible? ◆ TIM MALONEY is director of strategic partnerships with SpotHero and a member of IPMI’s Sustainability Committee. He can be reached at tim@spothero.com.

ALANNA RAYMOND is marketing content specialist with SpotHero. She can be reached at alanna@spothero. com.

BIG SCREEN. BIG REVENUE.

The new SKIDATA skiosk family combines ease-of-use and intelligent tech into a new class of device. Increase revenue and improve guest experience with the large HD touch screen display and attractive advertising space incorporated into an automated payment machine with card vending. www.SKIDATA.com PARKING-MOBILITY.ORG / APRIL 2020 / PARKING & MOBILITY 17

COVID-19 and Our Industry

By Kim Fernandez

ISTOCK / BLACKJACK3D / SHUTTERSTOCK / HKEITA

What the pandemic means for parking and mobility operations, and what professionals are doing to keep things moving.

T’S DIFFICULT TO THINK THAT WHEN A MYSTERIOUS NEW VIRUS infected 41 people in Wuhan, China, last December, anyone could have foreseen the coming global effect. COVID-19 has dominated the news and many businesses—including parking and mobility—during the first quarter of 2020, and doesn’t show many signs of slowing down anytime soon. First called similar to the flu, COVID-19 causes headaches, fever, body aches and chills, digestive issues, and respiratory complications that can grow into a fatal form of viral pneumonia. At press time, vaccine and treatment trials had begun but overwhelmed hospitals and medical professionals could only treat symptoms and hope for the best. Highly contagious, the virus forced virtual shutdowns of businesses, schools, and cities around the world. And those closures have had

massive effects on parking and mobility, from empty garages and lots to micro-mobility service disruptions to the well-being of staff members—and all of that has rocked the industry’s economy.

Staffing and People Starting in mid-March, companies in the U.S. were strongly encouraged to have employees work from home whenever possible; stay-at-home orders in many cities strengthened the ask. Parking and mobility operations shifted where they could, but it wasn’t possible for everyone. Mike Estey, manager of parking programs with the City of Seattle, Wash., says most of his staff began working from home fairly quickly, but it wasn’t possible for everyone. Despite lowered demand for parking, frontline staff largely can’t work from home, and that’s created its own challenge. “The field side is more difficult,” he says. “The office staff is working from home but the field staff can’t always do that. So the field staff feels like there are haves and have-nots, and they are the have-nots.” He works on constantly communicating with them and offering whatever support he can to dissipate that issue. Hal King, CAPP, parking administrator with the City of Hollywood, Fla., says some issues come down to essential vs. non-essential functions and employees, especially when states decide who can and can’t move around or go to work based on those labels. “We normally deal with hurricanes and everyone gets the essential tag put on them,” he says. “Now, we can’t go back and say those people are non-essential.” His downtown garages were about 60 percent full at press time, PARKING-MOBILITY.ORG / APRIL 2020 / PARKING & MOBILITY 19

“The future is very uncertain. We engage our staff as much as possible in our decisions, share knowledge as soon as we can, and encourage everyone to share their thoughts and feelings. It’s very easy to lose sight of the importance of community during this time.” largely by residents of the city, but beach garages were empty. “We have to have staff on standby,” he says. “And what do you do with those people if you just send them home? I’d prefer to keep people on the payroll and not have them burn up sick leave or vacation time or anything else for a situation that’s totally out of their control.” Others have found ways for frontline people to keep their jobs doing different things. “We have about 150 officers a day on the street,” says Shawn McCormick, parking enforcement director, San Francisco Municipal Transportation Agency (SFMTA). Those people are doing enforcement and working on curb management to ensure employees aren’t parking in front of businesses all day and keeping pick-up customers out of valuable parking spots. In an effort to keep people on the payroll and do good, McCormick says some officers began patrolling neighborhoods, offering a sense of presence and letting people know the city is still around. “Some of our officers are taking on other assignments,” he says. “They’re stuffing bags with masks and gloves for hospitals, they’re cleaning buses, and they’re doing other things.” In areas where parking enforcement has continued, staff remains on the street. “We’ve been working very hard at trying to stay ahead with the message of what we’re doing as an essential means of maintaining traffic flow,” says Scot Reinmann, section chief, parking operations, Montgomery County, Md., Department of Transportation. “We’re examining it constantly.” His office has made parking in two garages free for residents who don’t normally need off-street parking or who want to store vehicles until the crisis is over. “If you’re still letting people park in your facility, it’s essential that you keep it safe,” he says. “I’m seeing most of our functions as essential, and we’re trying to be flexible with employees who have childcare issues. We are providing some level of safety and service as long as we’re available to be open.”

Operations and Revenue Not everyone can keep their people working because demand is down significantly, and that has real affects on revenue and budgets. “Parking revenue and utilization is down anywhere between 40 and 70 percent per facility,” says Aurora Perkins, parking administrator, City of San Antonio, Texas. “The highest-impact facilities are those surrounding convention center operations, which have canceled all conventions and meetings until the first week of April [at press time].” Enforcement is ongoing, she says, but officers have been given expanded areas to review. San Antonio has actually seen 20 PARKING & MOBILITY / APRIL 2020 / PARKING-MOBILITY.ORG

a bigger need for enforcement pertaining to parking violations and solid waste services. “More families are home with more vehicles on the street and an increase in residential trash output,” she says. Benito Pérez, AICP, CTP, curbside management operations planning manager at the District of Columbia Department of Transportation, says his department’s role has grown as well, “between outreach to reiterate CDC (Centers for Disease Control) guidance, move critical and business services online, and also continue to operate the transportation network for those who continue to rely on it—vulnerable populations, essential/ emergency responders, and employees.” “The District Department of Transportation continues to operate and maintain our curbside as-is, with some exceptions such as lifting rush-hour restriction enforcement. We are contemplating how we can repurpose our curbside to facilitate enhanced pick-up/drop-off activity to support our food service and restaurant, pharmacy, and grocery businesses as those businesses transition to takeout/delivery models. That means contemplating revamping our existing Pick-up/Drop-off (PUDO) Zone program, whether temporarily or permanently.” That’s a common theme in cities where parking organizations are called upon to help support businesses trying to survive the pandemic. Many have launched pick-up parking on the curb, offering customers a certain amount of free parking so they can patronize restaurants and stores safely. For many, it’s leading to other thoughts for a different future. “As we continue to rethink curbside management in light of COVID-19, we are thinking not only in the immediate term and needs, but the ramifications of curbside in a more digitized future that will emerge after this public health emergency,” says Pérez. “Online food delivery (from restaurants and grocery stores) were nascent and starting to grow before this emergency. We have to start thinking now that such business activity will start to become a major part of our future and has huge ramifications on how we manage our curbside.” For now, operations have shifted drastically. Ted Graf, director of parking, San Francisco Municipal Transportation Agency, says demand is down, which has led to agency consolidation. “As a consolidated transportation agency—that is, parking, traffic engineering, and transit are all under one roof and policy dictates parking revenues are to support transit—the impacts of COVID19 are pervasive,” he says. “Parking impacts are being measured by both revenue and utilization. Garage visits and revenue decreased by about 50 percent for the time period of March

COVID-19 Guidance from the Equal Employment Opportunity Commission Updated on March 19, 2020

■ The

EEOC enforces workplace anti-discrimination laws including the Americans with Disabilities Act (ADA) and the Rehabilitation Act, including the requirement for reasonable accommodation and rules about medical examinations and inquiries. ■ The ADA and Rehabilitation Act rules continue to apply, but they do not interfere with or prevent employers from following the guidelines and suggestions made by the CDC or state/ local public health authorities about steps employers should take regarding COVID-19. Employers should remember that guidance from public health authorities is likely to change as the COVID-19 pandemic evolves. Therefore, employers should continue to follow the most current information on maintaining workplace safety. ■ The EEOC has provided guidance (a publication entitled Pandemic Preparedness in the Workplace and the Americans With Disabilities Act [PDF version]), consistent with these workplace protections and rules, that can help employers implement strategies to navigate the impact of COVID-19 in the workplace. This pandemic publication, which was written during the prior H1N1 outbreak, is still relevant today and identifies established ADA and Rehabilitation Act principles to answer questions frequently asked about the workplace during a pandemic. It has been updated as of March 19, 2020 to address examples and information regarding COVID-19; the new information appears in bold. ■ The World Health Organization (WHO) has declared COVID-19 to be an international pandemic. The EEOC pandemic publication includes a separate section that answers common employer questions about what to do after a pandemic has been declared. Applying these principles to the COVID-19 pandemic, the following may be useful: • How much information may an employer request from an employee who calls in sick, in order to protect the rest of its workforce during the COVID-19 pandemic? – During a pandemic, ADA-covered employers may ask such employees if they are experiencing symptoms of the pandemic virus. For COVID-19, these include symptoms such as fever, chills, cough, shortness of breath, or sore throat. Employers must maintain all information about employee illness as a confidential medical record in compliance with the ADA. • When may an ADA-covered employer take the body temperature of employees during the COVID-19 pandemic? – Generally, measuring an employee’s body temperature is a medical examination. Because the CDC and state/ local health authorities have acknowledged community

spread of COVID-19 and issued attendant precautions, employers may measure employees’ body temperature. However, employers should be aware that some people with COVID-19 do not have a fever. • Does the ADA allow employers to require employees to stay home if they have symptoms of the COVID-19? – Yes. The CDC states that employees who become ill with symptoms of COVID-19 should leave the workplace. The ADA does not interfere with employers following this advice. • When employees return to work, does the ADA allow employers to require doctors’ notes certifying their fitness for duty? – Yes. Such inquiries are permitted under the ADA either because they would not be disability-related or, if the pandemic influenza were truly severe, they would be justified under the ADA standards for disability-related inquiries of employees. As a practical matter, however, doctors and other health care professionals may be too busy during and immediately after a pandemic outbreak to provide fitness-for-duty documentation. Therefore, new approaches may be necessary, such as reliance on local clinics to provide a form, a stamp, or an e-mail to certify that an individual does not have the pandemic virus. • If an employer is hiring, may it screen applicants for symptoms of COVID-19? – Yes. An employer may screen job applicants for symptoms of COVID-19 after making a conditional job offer, as long as it does so for all entering employees in the same type of job. This ADA rule applies whether or not the applicant has a disability. • May an employer take an applicant’s temperature as part of a post-offer, pre-employment medical exam? – Yes. Any medical exams are permitted after an employer has made a conditional offer of employment. However, employers should be aware that some people with COVID-19 do not have a fever. • May an employer delay the start date of an applicant who has COVID-19 or symptoms associated with it? – Yes. According to current CDC guidance, an individual who has COVID-19 or symptoms associated with it should not be in the workplace. • May an employer withdraw a job offer when it needs the applicant to start immediately but the individual has COVID-19 or symptoms of it? – Based on current CDC guidance, this individual cannot safely enter the workplace, and therefore the employer may withdraw the job offer. Source: EEOC.gov

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1 to 19, and narrowing the time window to March 17 to 19 shows a reduction of 90+ percent; this spike is result of the city partially closing 15 of its 20 garages effective on March 18.” “In parallel, on-street parking revenue decreased by about 70 percent as compared to March 2019,” he says. “Beyond revenue impacts, the agency expedited consideration of temporary changes to many parking policies (rates, time limits, enforcement, etc.) to best address the shift in demand during this crisis period.” His staff is working to keep figures up to date and assess the total impact. “With respect to parking regulations and enforcement, it was decided to cease enforcement for several regulations such as permit parking, general time limits, and street cleaning, but enforcement would continue for critical points of access—fire hydrants as well as other conditions for safety,” he says. “Parking enforcement is also being maintained for meters because meters are in locations where turnover is necessary for essential services including grocery stores, medical facilities ,and banks.” For now, meters have been reduced to base rates: $.50 per hour for vehicle spaces and $.10 per hour for motorcycles.

Empty Campuses For university parking offices, COVID-19 has been a complete game-changer. Students and faculty have largely been sent home, leaving questions about staffing, enforcement, and the question they hear over and over—what about refunds? Rodney Gomez, CAPP, executive director of parking & transportation at University of Texas Rio Grande Valley, says, “The biggest impact has been the loss of student, faculty, and visitor activity on our campuses. We have had to rethink our enforcement protocols as well as the level of service provided via our transit routes. We have had to be very adaptive to meet evolving needs while still adhering to safety protocols.” Gomez says his university administration has been “on top of things from the beginning,” which eases some of the crunch. His office is focused on safety, with continuous monitoring and adjustments to keep customer service high. “It’s a tough time for everyone and it’s important to keep morale up,” he says. “The future is very uncertain. We engage our staff as much as possible in our decisions, share knowledge as soon as we can, and encourage everyone to share their thoughts and feelings. It’s very easy to lose sight of the importance of community during this time.” Other universities have similar things to share. Kevin Rowald, CAPP, director of parking and transportation at the University of Kansas Medical Center, says his blended world offers unique challenges, especially now. “The leadership teams of the health system and university are communicating numerous times per day via numerous media avenues to adjust and react as necessary,” he says. “Our emergency management department is effectively executing and adjusting our established plans daily to accommodate new situations as the present themselves.” 22 PARKING & MOBILITY / APRIL 2020 / PARKING-MOBILITY.ORG

“It has taken the entire campus working in synergy to address this challenge. Critical planning had taken place well in advance and then the entire team has shown a unique ability to be execute the plan while being nimble enough to adjust efficiently as the situation has changed. I am grateful to be a part of a great unified team,” he continues. Aaron Quisenberry, associate director, student involvement and leadership center, University of Kansas, says the challenges are numerous, from bus route changes to working with the city to having all staff working from home. “It seems like I’ve got a dozen webinars or Zoom calls a day, trying to figure out what level of service we’re offering,” he says. “It seems like I’m busier than normal and there are so many different dynamics at play.” He says communication is a priority, both with his staff and others across campus, up to and including guidance on what to do when someone shows COVID-19 symptoms. Many participants of an IPMI online Shoptalk for university and campuses said refunds are a hot issue—when or whether to offer them and then how. An informal poll during the event showed slightly less than half of participants were actively offering refunds to students, and a popular sentiment was that faculty/staff payroll deductions for parking had simply stopped. Those were not true on campuses that still housed students, largely because they lived overseas and couldn’t go home. And a big concern was raised by Ross Allanson, CAPP, University of Minnesota: “What do we do with employees who are supposed to work from home but can’t do their jobs that way?” ◆ KIM FERNANDEZ is IPMI’s director of publications and editor of Parking & Mobility. She can be reached at fernandez@parking-mobility.org.

Resources

At press time, IPMI had hosted four online Shoptalks for COVID-19 conversation and sharing. More events are planned for the future—watch parking-mobility.org for dates and registration. Conversation on Forum (forum.parking-mobility. org) is flowing, with ideas, challenges, and collaboration happening daily. Forum is open to all IPMI members and their staffs and shared documents become part of the permanent, searchable library. To participate, sign in with your parking-mobility.org credentials (resetting those is easy). For more information on using Forum, email fernandez@parking-mobility.org. For up-to-date information on COVID-19, reference the World Health Organization (who.int) or U.S. Centers for Disease Control (cdc.gov). Information from the Equal Employment Opportunity Commission and a fact sheet from the U.S. Department of Labor are included in boxes with this article.

EMPLOYEE RIGHTS

PAID SICK LEAVE AND EXPANDED FAMILY AND MEDICAL LEAVE UNDER THE FAMILIES FIRST CORONAVIRUS RESPONSE ACT

The Families First Coronavirus Response Act (FFCRA or Act) requires certain employers to provide their employees with paid sick leave and expanded family and medical leave for specified reasons related to COVID-19. These provisions will apply from April 1, 2020 through December 31, 2020. ►

PAID LEAVE ENTITLEMENTS

Generally, employers covered under the Act must provide employees: Up to two weeks (80 hours, or a part-time employee’s two-week equivalent) of paid sick leave based on the higher of their regular rate of pay, or the applicable state or Federal minimum wage, paid at: • 100% for qualifying reasons #1-3 below, up to $511 daily and $5,110 total; • 2/3 for qualifying reasons #4 and 6 below, up to $200 daily and $2,000 total; and • Up to 12 weeks of paid sick leave and expanded family and medical leave paid at 2/3 for qualifying reason #5 below for up to $200 daily and $12,000 total. A part-time employee is eligible for leave for the number of hours that the employee is normally scheduled to work over that period. ►

ELIGIBLE EMPLOYEES

In general, employees of private sector employers with fewer than 500 employees, and certain public sector employers, are eligible for up to two weeks of fully or partially paid sick leave for COVID-19 related reasons (see below). Employees who have been employed for at least 30 days prior to their leave request may be eligible for up to an additional 10 weeks of partially paid expanded family and medical leave for reason #5 below. ►

QUALIFYING REASONS FOR LEAVE RELATED TO COVID-19

An employee is entitled to take leave related to COVID-19 if the employee is unable to work, including unable to telework, because the employee: 1. is subject to a Federal, State, or local quarantine or isolation order related to COVID-19; 2. has been advised by a health care provider to self-quarantine related to COVID-19; 3. is experiencing COVID-19 symptoms and is seeking a medical diagnosis;

5. is caring for his or her child whose school or place of care is closed (or child care provider is unavailable) due to COVID-19 related reasons; or 6. is experiencing any other substantially-similar condition specified by the U.S. Department of Health and Human Services.

4. is caring for an individual subject to an order described in (1) or self-quarantine as described in (2); ►

ENFORCEMENT

The U.S. Department of Labor’s Wage and Hour Division (WHD) has the authority to investigate and enforce compliance with the FFCRA. Employers may not discharge, discipline, or otherwise discriminate against any employee who lawfully takes paid sick leave or expanded family and medical leave under the FFCRA, files a complaint, or institutes a proceeding under or related to this Act. Employers in violation of the provisions of the FFCRA will be subject to penalties and enforcement by WHD. WAGE AND HOUR DIVISION UNITED STATES DEPARTMENT OF LABOR

For additional information or to file a complaint:

1-866-487-9243 TTY: 1-877-889-5627 dol.gov/agencies/whd WH1422 REV 03/20

Pricing 24â&#x20AC;&#x201A;

By Donald Shoup

ARKED CARS HAVE COLONIZED CITY STREETS for so long they seem to own

ISTOCK / SPYARM / MATHISWORKS / SHUTTERSTOCK / GOLDEN SIKORKA

the curb lanes. Decolonizing is underway, however, because new demands are overcrowding the curb. E-commerce deliveries need truck-loading zones. Uber and Lyft need passenger-loading zones. Traffic congestion has increased the need for dedicated bus lanes. Cyclists want safe bike lanes, and pedestrians want wide sidewalks. The curb is the new urban frontier, and parking is not always its most productive use. How can cities measure curb productivity? One way is to count how many people the curb serves. A study in Manhattan in New York City, N.Y., compared a bike station on one side of Broadway with three parking spaces occupying the same length of curb on the other side of the street. In one hour, 200 people arrived at or departed from the bike station, while only 11 people arrived at or departed from the parking spaces. If we measure productivity by the number of people served, the bike station was 18 times more productive than the parking spaces. Similarly, a study of Uber and Lyft vehicles on Santa Monica Boulevard in West Hollywood, Calif., found that loading zones served four times more passengers per hour than the same length of curb parking did. Because parked cars filled the curb lane most of the time, Uber and Lyft had to pick up and drop off 41 percent of their passengers in a travel lane, which is dangerous. Double-parked cars that stopped to load or unload passengers blocked a travel lane 65 percent of the time. Turning a few curb spaces into bike stations or loading zones may reduce traffic congestion

and serve more people, but change is difficult for two reasons: ■ Measuring curb productivity is difficult. ■ Cities lose revenue when they convert metered parking to other uses. Cities can address both issues by charging the right prices for every use of the curb.

The Right Price for Curb Parking What is the right price for curb parking? The only way to know is to look at the results. The right price will yield one or two open curb spaces on every block so drivers will not have to cruise for parking. This is the Goldilocks principle of parking prices— not too high, not too low, but just right. Right prices will eliminate the cruising that congests traffic, wastes drivers’ time, exhausts nonrenewable resources, endangers pedestrians and cyclists, and pollutes the air. Planners cannot reliably predict the right price for parking on each block at each time of day, but they can use a simple trial-and-error process to adjust prices in response to observed occupancy.

the Curb

Taking the lottery feel out of curb use by finding the right prices.

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26 PARKING & MOBILITY / APRIL 2020 / PARKING-MOBILITY.ORG

The per-foot prices may lead delivery companies to use electric cargo bikes for short trips and small packages.

To create political support for right-priced curb parking, some cities have created parking benefit districts that dedicate the meter revenue to pay for added public services on the metered streets. Because everyone who lives or works in a parking benefit district can see the meter money at work improving their neighborhood, most residents will probably want Amazon, UPS, and FedEx to pay fair market prices for using the curb. Austin, Texas; Boston, Mass.; Houston, Texas; Los Angeles, Calif.; Mexico City, Mexico; Pasadena, Calif.; San Diego, Calif.; and several other cities have established parking benefit districts.

The Right Prices for Loading Zones and Other Curb Uses Prices can also manage loading zones. The city can charge delivery vehicles for parking by the minute, with prices set to produce reliable curb availability. Columbus, Ohio, is testing reservations for loading zones, with the initial price set at $0.10 per minute at the curb. The city can later use variable prices to manage demand. Delivery companies pay for parking, but drivers save valuable time because they can quickly find a legal space. Cities can also price loading zones according to the length of delivery vehicles. If a 50-foot-long truck pays five times more per minute than a 10-foot-long cargo bike, both will pay the same price per curb foot. The per-foot prices may lead delivery companies to use electric cargo bikes for short trips and small packages. If cities measure the revenue per curb foot for each use, they can identify underperforming uses and rebalance the curb space to increase productivity and revenue. For example, converting some of the curb lane from low-value parking spaces to high-value loading

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Like the U.S. Supreme Court’s definition of pornography, you know the right price for curb parking when you see it—the block has one or two open spaces. One or two open spaces on every block will ensure that curb parking is both well-used (most spaces are occupied) and readily available (a few spaces are open). Baltimore, Md.; Boston, Mass.; Los Angeles, Calif.; San Francisco, Calif.; Seattle, Wash.; Washington, D.C.; and several other cities have begun to price parking by demand so finding a space no longer resembles winning the lottery. Surprisingly, more prices fell than rose after San Francisco began varying curb prices to manage demand. During the first two years of the city’s program, prices declined sharply in the morning and increased moderately in the midday and afternoon. On many blocks, the price fell to $0.25 an hour in the morning from the previous price of $2 an hour all day. If prices remain the same all day, they will probably be too high at some times and too low at others. Motorists may argue that parking spaces are “priceless,” but anything is priceless until it is sold. Demand-based prices for curb parking will show where parking is valuable and where it isn’t. These prices will also suggest the times and places where curb spaces might shift from privately owned cars to shared cars (such as Zipcar). Consider a block in a dense neighborhood with 200 residents and only 20 curb spaces. Twenty shared cars will serve more residents more often than 20 privately owned cars can. The collective users of shared cars will probably outbid some private car owners for space at the curb. To ensure equity in using prices to manage the curb, cities could give low-income residents a discount on curb parking, just as they give discounts on electricity and water bills. If cities do subsidize curb parking for low-income drivers, however, they should also give an equivalent subsidy to equally low-income residents who do not own a car and instead walk, bike, or ride public transit.

zones can increase the curb’s productivity. Because most delivery trucks and ride-share vehicles spend short times at the curb, shifting only a few curb parking spaces to loading zones may satisfy the delivery demand on most blocks. Many trucks and ride-share vehicles paying a high price per minute for very short parking sessions can yield more revenue per curb foot than a few cars paying a low price for much longer sessions in the same space. Charging all users for time at the curb will produce not only a revenue stream but also a data stream that shows how the curb is being used. Demand-based prices for curb parking can also show where the city might shift a curb parking lane to a bike or bus lane. If the price of parking is low, bike and bus lanes will cost little in lost meter revenue compared to the time and money savings on safer bikes and faster buses.

How Much Curb Space Are We Talking about? How much land can cities convert from curb parking to more productive uses? Laid end-to-end, New York City’s 3 million curb spaces would stretch almost halfway around the earth and cover about 17 square miles of land—13 times the size of Central Park and 6 percent of all land in the city. Because 97 percent of New York’s on-street parking is free, the subsidy is huge. If New York charged only $5.50 per day per parking space (the price of one round trip on the city’s subway), the city would earn $6 billion a year in parking revenue. In comparison, New York’s total farebox revenue from public transit was $6.2 billion in 2018. Because many New York curb spaces are worth far more than $5.50 a day, curb parking revenue could more than double the funds for public transit. San Francisco has a similar story. Laid end-to-end, the city’s 275,000 curb spaces would stretch longer than California’s coastline. Combined into one piece of land, the curb spaces would cover Golden Gate Park. In a city famous for its high housing prices, cars park free in 90 percent of its curb spaces.

Conclusion Demand-based pricing rules can depoliticize the curb. With pricing based on occupancy data, politicians cannot raise prices simply to gain revenue or reduce them

to please voters. The goal is to optimize occupancy, not revenue, and prices go down as well as up. Prices provide vital information about demand, and markets can perform some functions better than planners and politicians can. The curb lane will not be used properly until it is priced properly. When it comes to managing the curb, cities can let prices inform the planning and spend the resulting revenue to pay for public services. Getting curb prices right will improve cities, the economy, the environment, and the planet. ◆ DONALD SHOUP is distinguished research professor of urban planning at UCLA and author of “The High Cost of Free Parking.” He can be reached at shoup@ucla.edu.

Further Reading City of Columbus. 2019. “City of Columbus, curbFlow Kick Off Innovative Curbside Management Program,” Department of Public Service, November 18. Kolozsvari, Douglas and Donald Shoup. 2018. “Parking Matters in Old Pasadena,” In Donald Shoup (ed.). 2018. Parking and the City, New York: Routledge, pages 415–425. Lu, Ryland. 2018. “Pushed from the Curb: Optimizing Curb Space for Use by Ride-sourcing Vehicles,” Master’s Thesis, Department of Urban Planning, University of California, Los Angeles. Meyer, David. 2017. “Video Proof That NYC Will Do Just Fine without All This Parking.” Streetsblog. June 26. Pierce, Gregory, and Donald Shoup. 2018. “SFpark: Pricing Parking by Demand,” in Donald Shoup (ed.). 2018. Parking and the City, New York: Routledge, pages 344–353. Shoup, Donald. 2018. “Residential Parking Benefit Districts,” Parking and the City, in Donald Shoup (ed.), Parking and the City, New York: Routledge, pages 483–493.

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Networking Introverts

for

Attending Online or In-Person Social Events? Get Comfortable

by Ted Janusz

BOUT 40 PERCENT OF ALL AMERICANS CONSIDER THEMSELVES SHY, and

another 40 percent say they used to be shy. Is it any wonder then that when you go to a social gathering, you may feel uncomfortable? You may look around the room and think (probably in error), “Everybody here knows here!” or “Everybody is looking at me!” Relax. There is a good chance that about 40 percent of the room is feeling just as you are.

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each other!” or “I knew it was a bad idea to come

To advance both personally and professionally, we need to engage with people. And sometimes we just need to get comfortable being uncomfortable.

Reducing Anxiety To lessen your anxiety, here are six things you can do: 1. Determine in advance your reasons for attending a social event. If necessary, write out the reasons on the back of a business card and sneak a look at the card while you are at the event. You will find that you can do just about anything in life if your why is strong enough. The real secret to successful time management is to constantly ask, “Is this the best use of my time right now?” If so, go to the event and make the best of it. If not, go do something else. 2. Plan what you will say when you meet another person at the event. If you can make your opening statement interesting or better yet, humorous, the conversation can get off to a great start. For instance, at a wedding, one guest introduced herself by saying, “Hello! I am a former girlfriend of the groom’s father!”

3. Go with a friend. You may know people at the event your friend is unfamiliar with and vice versa. You can introduce your friend to others and say things about your friend that he may socially be unable to say about himself. And he can do the same for you! Speaker Patricia Fripp says, “It’s like being with your own PR person. We say about each other that which we would not say about ourselves.” 4. Look for a person standing alone. “The person who is speaking to no one would welcome your conversation,” notes Susan RoAne, “The Mingling Maven” and best-selling author of “How to Work a Room: The Ultimate Guide to Making Lasting Impressions—in Person and Online.” “Just because someone is standing alone doesn’t mean he or she is a snob or unimportant. People who are alone may be shyer than you.” Perhaps she is hidden under the fake palm tree, clutching a drink in her hands. Chances are, she is repeating those three statements (lies) at the beginning of this article. If you go over and introduce yourself to her, you may have a new best friend for life!

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Listen—Truly Listen Best-selling author Stephen Covey asked, “Do we listen to understand? No! We listen to reply.” Let me relate the concept of empathetic listening to something I experienced recently. My wife took me into her garden to show off her phlox, mums, or rhododendron. I’m not really sure because I am not into gardening. But I am into my relationship with my wife. So rather than thinking at the time about an upcoming presentation I was about to give, I needed to slow down and be in the moment with her. Always take the time to truly be with the person with whom you are speaking. Do not constantly scan the room for somebody even more important.

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How to Make Others Love (or Like) You English journalist Jenni Murray talked about meeting a charismatic politician: “He made you feel for those few short moments that you were the only woman in the world and he’d never met anyone as interesting or as lovely as you.” Similarly, Jacqueline Kennedy Onassis seemed to possess the ability to have men all over the world fall in love with her. Asked how she did it, the former First Lady replied, “Two ways. First of all, when a man would finish talking about himself and his work, I would say, ‘Tell me more!’” (I can only imagine the nervous guy thinking to himself at this point, “Oh, nobody has ever asked me about quim-quat widgets before, but here goes.” We guys and our egos!) Secondly, as the wife of a wealthy Greek shipping magnate, Onassis revealed, “I would hang on their eyes.” Can you just imagine how powerful that effect must have been? Now, you may not want women or men all over the world to fall in love with you. You may only want to survive your next social gathering. However, you can adapt Clinton’s or Onassis’ strategies to help you achieve your goal.

F–O–R–D If you tend to be an analytical type (and many shy people consider themselves to be), when you meet a new person, imagine the blue oval of the carmaker Ford emblazoned on her forehead. It will give you

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5. Pretend you are a talk show host. Treat the person across from you as the most important guest of the evening. What questions (and answers) would your viewers or listeners want to have discussed? As a good host, make the conversation be about the guest and not about you. Be interesting, but more importantly, be interested. 6. When the other person begins to talk, listen. I believe that empathetic listening has three parts: Listen with your ears (obviously), but also listen with your eyes and listen with your heart. Instead of planning your response, anxiously waiting for the other person’s lips to stop moving so you can talk, take the time to be present with the other person.

clues as to what you can talk about with your conversation partner. The F stands for “Ask her about her family.” (Everybody has a family.) The O references her occupation. That does not necessarily mean a paying job. My wife was a stayat-home-parent, one of the most difficult jobs in the world. She was offended when somebody had the attitude, “Oh, you don’t really work!” So, occupation could even refer to a present vocation, for instance, volunteering for Habitat for Humanity or some other charitable organization. The R means relaxation. Ask her what she likes to do for fun! And if you really feel you have hit it off with your new acquaintance, ask her about D, her dreams.

Don’t Try to Impress Another successful networking strategy is to ask questions rather than attempting to impress another person by talking about yourself. I was interviewing for my first job out of graduate school. The firm sent a new hire who was a recent graduate to interview prospective employees from his alma mater. When it was my turn to sit down with him, I asked him about his experiences in graduate school— about the professors, fraternities, and sororities. The interviewer was thoroughly enjoying himself regaling me with interesting stories. When it was finally my turn to launch into my sales pitch, the interviewer interrupted me by saying, “Ted, you are exactly the kind of person we want working at our firm!”

Mary Kay Ash, founder of Mary Kay Cosmetics, said, “Everybody has an invisible sign hanging from their neck saying, ‘Make me feel important.’ Never forget this message when working with [or meeting] people.”

What to Do if You Struggle with Small Talk I thought when I would attend a social event I would need to develop an elevator pitch or some other pithy story so when another person would hear it, he would be forced to take a step back and exclaim, “Wow, Ted! That is so profound! Let me hire you right now!” It isn’t going to happen, so don’t put that kind of pressure on yourself. Simply engage in small talk. “Small talk,” says author Michael Korda, “should intrigue, delight, amuse, fill up time pleasantly. Given that, anything will do, from dogs to delicatessens. The aim of small talk is to make people feel comfortable—to put them at their ease—not to teach, preach, or impress. “It’s a game, like tennis, in which the object is to keep the ball in the air for as long as possible.”

Networking the Right Way We have all been to a Chamber of Commerce mixer or some similar networking event at which one of the attendees does networking the wrong way. His goal is to meet everybody in the room and get right down to what he wants to accomplish. He’ll run up to you and say, “Hi!” while thrusting his business card into your hand. “I’m John. I fix computers. If you ever need your computer fixed, call me.” Before you even have a chance to respond, John will rush off to his next … victim. “I learned that real networking was about finding ways to make other people more successful,” says Keith Ferazzi, author of “Never Eat Alone and Other Secrets to Success, One Relationship at a Time.” “It was about working hard to give more than you get. Those who are best at it don’t network—they make friends. The only way to get people to do anything is to recognize their importance and make them feel important.” ◆ TED JANUSZ is an author and speaker who leads “Creating Strategic Relationships: Here and Now.” He can be reached at ted@ januspresentations.com.

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Supplier Spotlight

resources you can use.

S YOU’VE PROBABLY HEARD, the 2020 IPMI Conference & Expo has pivoted to a virtual

event, planned for June 1-2 from wherever you are (keep an eye on parking-mobility.org for details and registration). While business is probably not as usual for many of our members, it’s

important to stay aware of new technologies, services, and trends, and prepare for the future. This year’s exhibitors are outstanding resources, offering both solutions and terrific expertise. We won’t see each other in person this year, but we hope this guide of our planned exhibitors will be a valuable resource for industry professionals who still need to keep their operations moving forward— that’s everyone. All of these companies stand ready to help you do that. Keep an eye out for details on our virtual Expo, where attendees can chat with Exhibitors online during the event.

3C Payment 3CPayment.com Parking focused integrated card processing solutions for both card-present and cardnot-present environments. End-to-End Encryption, tokenization, EMV, PCI-DSS scope reduction, and more with full range of centralized back-office tools and functionalities. Solutions for off-street, P&D, valet, pay-byphone recurring monthly fees, ecommerce for website reservations / permits / monthly fees / citations.

ADVAM advam.com ADVAM delivers world leading payment solutions, providing the expertise to make processing payments easier for its clients. ADVAM’s reservation platform, parking solutions, unattended hardware and integrated online payment solutions enable clients to engage with their customers online, via mobile or at self-service terminals. ADVAM’s technology is robust, PCI DSS Level 1 compliant, EMV certified and scalable making them the trusted payments partner by many leading airports, parking operators, shopping centers, local government and self-service businesses.

Advanced Card Systems and Solutions, Inc.

AirGarage

ParkVANTAGE.com

AirGarage is a parking operator built for the 21st century. We work with churches, businesses, and parking lot owners around the country to help them advertise, collect payments, and enforce their parking lots and garages.

Advanced Card Systems is the creative developer of Desktop, Web and Mobile applications used across various industries. Its core parking solution; ParkVANTAGE, offers a full range of feature rich modules in a single solution, significantly minimizing user reliance on multiple vendors for their parking needs. Modules and features include; Overthe-Counter Permitting, On-line (Digital / Virtual) Permitting, Advanced Lot and Meter Management, Pay-by-Plate Mobile Apps, License Plate Recognition (LPR), Merchant Processing, Reporting, and Integration API.

AIMS Parking aimsparking.com

airgara.ge

All Traffic Solutions alltrafficsolutions.com ATS ParkingCloud is a cloud-hosted solution that provides parking analytics in near real-time so you can understand and manage occupancy and availability for your entire operation. Get total visibility into what’s happening now using accurate, centralized data to solve availability challenges. Manage all your parking data and systems on a single customizable dashboard with any Internet-connected device. Generate reports for tracking/planning. Count vehicles with 99+% accuracy and push data to signage, apps and web.

Amano McGann, Inc. The AIMS System manages all aspects of parking enforcement, permit management and special events. AIMS provides fully integrated License Plate Recognition hardware and software for efficient citation issuance, automated lot occupancy counts, and statistics at your fingertips. Our AIMS Mobile Enforcement app generates citations in real-time and integrates with the payby-phone and pay-on-foot systems of your choice. Visit our booth for live demonstrations of the AIMS System.

amanomcgann.com Amano McGann is your parking and security technology partner, with over 50 branch and dealer locations in North America delivering unrivaled local access backed by global assets. With US-based research, development, and manufacturing, Amano McGann creates value through continuous development of new products and services to improve operational efficiencies and profitability.

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Arrive, Inc.

Ballparc LLC

arrive.com

ballparc.com

The single solution for incremental income and intelligent yield management • Acquire new customers while lowering marketing and administrative expenses • Maximize yield for each spot • Maintain full control of listings and track revenue all in one simple dashboard • Get real time feedback and reviews from customers

Ballparc helps parking operations of all varieties say goodbye to clunky handhelds and inefficient paper tickets by streamlining their operations with intuitive mobile apps and cloud-based software. Visit us to learn how you can boost your bottom line while making day to day operations less hectic. Our product line includes an industry-leading event parking revenue control system and a sophisticated enforcement and violation management solution.

bemrosebooth.com

Barnacle Parking Enforcement

Calgary Parking Authority/ ParkPlus System

Asura Technologies US asuratechnologies.com Asura Technologies is driven by a single mission: to create easy to integrate, camera agnostic LPR and video analytics software based on AI technology for the security, parking and traffic management industries. Our turn-key video analytics and LPR solutions work seamlessly with any VMS, Traffic- or Parking system.

Automated Valet Parking Manager, LLC (AVPM) AVPMI.com No one does integration better than AVPMi! AVPMi is the leading provider of innovative solutions serving the parking industry with state-of-the-art PARCS, valet parking and task management systems. With AVPMi you are guaranteed to improve employee productivity and decrease labor costs, while increasing customer service and profits. We offer operators the flexibility of cloud-based or on-premise hosting solutions without compromising any aspect of the operation.

AWID, Inc. awid.com

barnacleparking.com The Barnacle Parking Enforcement system is revolutionizing the parking industry, making the process more efficient and convenient for everyone involved. It is lighter, safer, faster and more efficient than existing enforcement methods, and comes equipped with a motorist release feature. For more information: www.BarnacleParking.com.

BASF Corporation

BemroseBooth Paragon Limited BBP USA supply billions off car park, transit & RFID tickets worldwide. ‘We are looking forward to the IPI show, because we want to talk to parking operators and let us demonstrate competitive pricing whilst also ensuring short lead times. BBP will supply car park tickets & receipts for all major parking equipment including Flowbird, Amano, Hub, WPS, Federal APD, 3M, Designa, Skidata and more. Find out how we can save you money!

getparkplus.com We have the tools you need for residential permits, monthly contracts, and any other virtual permits your organization offers. Developed by a major municipality, specialized for municipalities, we’re the product experts in our field. The ParkPlus System offers a modular parking management solution that focuses on electronic permitting.

master-builders-solutions.basf.us

Cambridge Architectural Mesh

BASF is a global leader of chemical solutions for new construction, maintenance, repair and restoration of structures. Through our Master Builders Solutions and Watson Bowman Acme brands, we offer products, solutions and expertise that improve durability, water resistance, energy efficiency, safety, and aesthetics. From concrete admixtures to concrete repair and protection, to expansion control systems, our product portfolio helps solve even the most complex construction challenges. At BASF, we create chemistry for sustainable construction.

cambridgearchitectural.com

AWID, a Global Provider of Access Control Cards, Tags and Readers for PEOPLE and VEHICLES up to 25 FEET! Our product mix includes Proximity Readers that outperform competitors at lower price points, to LongRange Readers, that utilize LF and UHF technologies. GLOBAL SALES....SERVICE.... SUPPORT. Stop by to see our NEW XM700 UHF Reader part of our uAccess line of Readers!

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Cambridge Architectural provides fully engineered woven mesh screening and façade systems that provide functional and aesthetic benefits for the parking industry. Architectural mesh’s textured and glimmering surfaces intrigue and invite drivers to park within its confines. Meanwhile, the system performs important tasks, such as fall protection, shading, ventilation and headlight attenuation. New to the family is our standardized Magothy Screen System featuring an easy-to-install system, a perfect option to perforated panels or decorative grills.

Canada Ticket Inc.

Cleverciti Systems Corp

Conduent Transportation

canadaticket.com

cleverciti.com

conduenttransportation.com

It’s What We Do… Specializing in ticket printing since 1979, Canada Ticket is one of North America’s most diverse specialty printers. Providing you with virtually any style of citation, ticket, tag or label required, our flexibility allows us to customize our products to meet your needs and equipment specifications… rolls, fanfolded, thermal, barcoded, variable-imaging, magnetic-striped, spitter & machine dispensed/readable tickets, flats, stickers, hang-tags, valet tickets and a whole lot more.

Delight customers and maximize return on your parking assets with the only intelligent parking guidance solution based on future-proof AI technology. Cleverciti provides clients unprecedented value by efficiently filling every space and seamlessly guiding patrons to the best open spot, with zero capital investment and seamless integration with existing infrastructure. Stop by and visit us to learn how we can help you reduce emissions while delighting customers and maximizing your parking assets.

Conduent Transportation is a leading provider of intelligent Parking and Mobility Solutions. We develop, customize, and integrate the best-available parking management technologies, and help cities decide which work best for them. When we combine these technologies with our proven strategies for efficiently managing programs and minimizing risk, it leads directly to powerful results for our customers every time.

Cardinal Tracking, Inc.

Code Blue Corporation

cardinaltracking.com

codeblue.com

Cardinal Tracking is a technology company that provides software solutions for the Public Safety and Parking Management industry. We set out in 1982 to leverage our technology expertise, automate current solutions, and offer our customers best-in-class services to secure and grow our enterprise business relationships. We are committed to supporting our customers to ensure they can succeed when they are out serving their own communities.

For more than 30 years, Code Blue Corporation has been the industry leading manufacturer of durable emergency communication solutions. The pioneer in developing and producing vandal-resistant Blue Light Emergency Phones at thousands of parking locations around the world, Code Blue’s expansion includes the innovation of advanced video, public address and software systems to provide a complete end-to-end solution that will bolster security and enhance customer service.

CivicSmart, Inc. civicsmart.com CivicSmart, Inc. provides innovative technology to the parking industry. Our “Smart City” solutions include handheld citation issuance and enforcement devices, smart parking meters, vehicle detection sensors, electronic permits, and data management systems.

Clancy Systems International clancysystems.com Clancy Systems International Inc. provides comprehensive parking citation issuance and data base management services. The systems include payment processing, collections, noticing and telephone service centers. Clancy is introducing a brand new technology “VEHICLE DNA”. This is LPR done on a handheld platform. NO expensive cameras required. Clancy is also introducing Electric Vehicle charging programs.

Commend, Inc.

Coord coord.co Coord helps cities manage their streets, starting with the curb. The company was founded with the belief that streets should serve people—not vehicles. Coord is the only comprehensive curb management platform, empowering cities with the necessary tools to digitally inventory, price, allocate and manage the curb. The platform supports over 17,000 curb miles across 15 cities, with the goal of serving over 100 cities across the globe by 2021.

CPI Crane Payment Innovations cranepi.com

commendusa.com Commend, the world leader in security communication systems, is renowned for our audio quality, reliability and integration with access control and video systems. Ideal for the parking market, we are unique in offering both hardware and virtual systems. Our systems can be easily networked to multiple sites. Commend’s intercom stations and PA amplifiers can be installed either on twisted pair, IP or a combination.

As the world’s leading provider of money handling technology, Crane Payment Innovations offers the most comprehensive portfolio of payment management solutions in the transport and parking industry. From banknote and coin recyclers to our new ePayment products, customers can be confident that our solutions are robust and efficient, and that they will deliver ROI that makes a big difference to business.

CurbTrac curbtrac.com CurbTrac is the only platform designed from the beginning for one single purpose; to allow cities, universities, and private parking operators to easily offer multiple parking payments apps to their parkers.

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Current Components Inc.

DESIGNA USA

Duncan Solutions, Inc.

curcomp.com

designa.com

DuncanSolutions.com

Current Components offers specialized payment and printer solutions from a wide variety of manufacturers with various competencies. This experience makes us uniquely suited for helping our customers and providing them peace of mind knowing we deliver optimum “best of breed” solutions.

Daktronics, Inc. daktronics.com Daktronics, world leader in LED display technology, engineers parking displays to provide the convenience and service expected by today’s motorists. With vital wayfinding, up-to-the-minute space counts, and status information as well as advertising opportunities, these durable displays fit any parking application. Daktronics builds its displays with the highest quality materials and offers a nationwide customer service network along with integration services. Visit www.daktronics.com/parking to learn more.

Data Ticket, Inc. DataTicket.com Data Ticket offers Parking/Administrative Citation Processing, real-time CA DMV access, out-of-state access & are an authorized partner with NLET’s. We offer handheld units, customized permit applications, LPR, chalking mechanism & integrate with a host of vendors. Data Ticket is Nationwide & offers a full suite of services for our Clients to choose from. Data Ticket prides itself on its Client and Customer Service & offers Cutting Edge Technology & Resources!

Welcome to the Future of Parking! DESIGNA is a global leader for parking management solutions. Our integrated hardware peripherals provide cost effective automated controls that maximize vehicular throughput and minimize system downtime. As a global technology leader, our innovative web-enabled software utilizes the latest, most secure cloud technology. Clients can manage the enterprise software themselves or subscribe to our ASP Model. Are you ready for the cutting-edge technology of tomorrow? Get it today with Designa!

DESMAN DESMAN.com Founded in 1973, DESMAN is a national specialist in the planning and design of parking and transportation improvements and the restoration of parking facilities, plazas and building envelopes. As leading planners and designers of functionally efficient, attractive and cost-effective parking solutions, we are proud to offer sustainable solutions from our trained ParkSmart Advisors. We deliver “value added” services through an innovative application of technical knowledge within a pragmatic approach. Innovation through Collaboration, Success by Design.

DKS DoorKing, Inc. doorking.com Established in 1948, DoorKing has long been recognized as one of the Nation’s leading manufacturer of innovative products for the access and vehicle traffic control industry. We manufacture a variety of parking control barrier arms, automated vehicle barriers and vehicular gate operators. Our vehicular lane barrier system provides a high degree of traffic control at less than half the cost of wedges and bollard type systems.

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Duncan Solutions is a leading provider of parking, tolling, and transportation management services for public and private sector clients. Duncan’s services include enforcement solutions, citation processing, customer service, debt collections, tolling solutions, and integrated on-street parking management. Since 1936, the Duncan name has stood for quality, durability, and innovation in service to its clients. More information about Duncan Solutions is available at DuncanSolutions.com.

Eberle Design, Inc. editraffic.com Eberle Design, Inc. (EDI) and Reno A&E (RAE) provide a wide array of vehicle detection products from inductive loop detectors, Automatic Vehicle Identification systems, Accurate Count Detectors with Directional Logic and Prefabricated roadway induction loops. EDI will be demonstrating their flagship DEFLECTOMETER series loop detectors which provide advanced features such as a built-in frequency meter, signal “CALL” strength meter, and loop diagnostics. RAE will be demonstrating their DL-ATG Series of Accurate Counting Vehicle Detectors.

ECO Parking Technologies ecoparkinglights.com Domestic manufacturer providing complete PARKING GUIDANCE SYSTEMS and LIGHTING solutions. Falcon Vison camera based parking guidance technology fully integrated with ECO FlexTech industry leading low-glare, highest efficacy luminaires introduces CONCIERGE LIGHTING™ to the parking industry, bringing your clients with the most welcoming experience. Proudly serving renowned clients: Texas A&M, Emory University, Johns Hopkins Medical Center, CampusParc, The Parking Spot, SP+, LAZ Parking, and many more. ECO Parking Lights – Easy on the Eyes!™

ElDorado National (California), Inc.

FAAC International, Inc. (Magnetic AutoControl)

Flowbird

eldorado-ca.com

faacgroup.com

ElDorado National California (ENC) is the number one supplier of heavy-duty shuttle buses to the U.S. airport and university markets. ENC buses are Buy America compliant and all low-floor rear engine buses are built from the ground up in Riverside, California.

FAAC International, comprised of the Magnetic AutoControl and FAAC Simply Automatic brands, is a leading manufacturer of traffic barriers, security and traffic bollards, access control, turnstiles and other pedestrian solutions, and door and gate operators. FAAC International can offer you locally manufactured products that are designed, engineered, and manufactured specific for your application. All products are fully supported with our warranty and proven service throughout the markets we serve, including North and South America.

Flowbird’s cloud based solutions help our clients ease traffic congestion and efficiently manage their transit systems. Our significant expertise and strong investment into research and development allow us to deliver products and digital services that will help us improve individual journey experiences and make our communities better. Our solutions portfolio includes multi-use kiosks, single/ dual space meters, mobile apps for payment and guidance, and electronic permits.

ENC is a leader in clean fuel technology, offering CNG, LNG, hybrid electric, zero emission hydrogen fuel cell and introducing in 2019—100% battery electric!

eleven-x Inc. eleven-x.com eleven-x helps organizations of all types improve operations, enhance customer experience and increase revenues through accurate and secure stall-based occupancy monitoring and utilization analytics. Our wireless stall monitoring solution is cost-effective and easy to use. From real-time status to analytics based on historical usage, eleven-x’s stall monitoring facilitates evidence-driven decisions and delivers real ROI for all types of parking environments.

Etico Parking Solutions Inc eticoparking.com With Etico Parking, parking compliance has never been easier. Etico Parking provides its customers with a new approach to parking enforcement. Using innovative license plate recognition and computer vision technology, they guarantee parking compliance. Towing away cars is a thing of the past. With its smart technology Etico Parking automatically detects parking violations and sends charges by mail to the violator. Etico Parking is convenient, effective completely free.

FlashParking flashparking.com FlashParking is the leader in parking technology powering the transformation from isolated parking assets to connected mobility hubs with the first Mobility Hub Operating System. Once underutilized parking assets are optimizing operations, gaining real-time visibility, and connecting to the smart city through FlashParking’s suite of enhanced 21st century parking, a robust business intelligence engine, and partnerships in the logistics, transportation, and mobility ecosystems.

FlexPost, Inc. flexpostinc.com FlexPost® manufactures parking lot flexible signposts and bollard systems that save organizations thousands of dollars annually in parking lot repair and maintenance costs. Our products meet ADA height regulations and withstand vehicle impacts by remaining flexible and durable during repeated hits. We also offer custom branding options to include your organization’s logo and match your color scheme. Stop by booth #921 to see a demo of our flexible signposts.

flowbird.group

Frogparking Inc. frogparking.com Future-focused parking for businesses who wants to revolutionize the way they handle parking. Robust and industry-leading hardware, reliable data acquisition and real-time reporting. We craft parking guidance systems, smart city platforms, and parking solutions for any environment across North America. Frogparking’s bespoke end-to-end parking solutions prepare businesses for the next curve in the road. Follow the frog.

Genetec genetec.com Genetec™ develops open-platform software, hardware and cloud-based services for the physical security and public safety industry. Its flagship product, Security Center, unifies IP-based video surveillance, access control and automatic license plate recognition (ALPR), Security Center AutoVu™. Designed for both fixed and mobile installations, the AutoVu system is ideal for a variety of applications and entities, including law enforcement, municipal, and commercial organizations.

Get My Parking (Agile Parking Solutions Pvt. Ltd.) getmyparking.com Get My Parking is an award-winning provider of Interoperable Digital Parking Platform that integrates any parking equipment and connects it to mobile and cloud for a standardized seamless experience.

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GKD-USA, Inc.

gtechna

HUB Parking Technology

gkdmetalfabrics.com

gtechna.com

hubparking.us

GKD woven metal fabrics are exceptionally versatile, providing technical, aesthetic and environmentally responsible solutions for an array of interior and exterior applications, including: Ceilings, Etched Graphics, Architectural and Parking Façades, Safety and Security, Sunshade, Column Covers, MediaMesh, Partitions, and Specialties. Time and again, GKD Metal Fabrics unparalleled commitment to customization and versatility enable architects to achieve revolutionary results.

gtechna offers scalable feature-rich parking enforcement solutions for municipalities and private parking operators . Android-based offerings on consumer and prosumer devices are a part of our long-term vision on the technology road map centered around plate-based enforcement integration.

Global Parking Solutions globalparkingusa.com Global Parking Solutions offers best-in-class multi-space parking payment systems to North America’s municipal government, public transport and private-sector parking clients. Supporting Pay and Display, Pay-byPlate and Pay-by-Space modes, the METRO-series pay station offers coin and bill payment modes, along with the fastest credit card authorization available in the industry today. Our reliable Ezicom back office system and API allow easy integration with 3rd party solution providers.

Groome Transportation groometransportation.com Groome is a leading provider of specialty transportation services, operating in both the closed-loop campus, hospital and airport shuttle markets. Groome provides safe, reliable and comfortable transportation to millions of passengers annually and partners with many blue-chip universities and hospitals across the U.S. to manage their campus transportation programs. Our Company was founded by the Groome family in 1934 in Richmond, Virginia where it remains headquartered today.

Hamilton Manufacturing Corp. hamiltonmfg.com Hamilton Manufacturing Corp. has been in business since 1921 and is a recognized industry leader in the development, manufacturing, and support of automated parking access systems, networked site solutions, and token/change machines. Hamilton products are designed and built to improve customer convenience and loyalty, while offering contemporary technology, legendary Hamilton durability, and superior security.

HonkMobile honkmobile.com Honk is North America’s leading provider of electronic payments for the parking industry. We provide game changing technology for on-demand parking, permits & reservations while reducing costs, increasing compliance & user satisfaction. HonkTAP, our newest and most innovative product will change your world: Users can pay for parking with a tap of their phone—no more lines, app registration, coin collection, paper supply or headaches. We’d tap that. Would you?

HTS/Quest Solution htsol.com HTS is a global leader in License Plate Recognition solutions for the Parking, Tolling and Safe City markets. With a holistic approach to parking; solutions Vs. products, and a complete offering of LPR, LPI and MLPI, HTS thrives on long term relations with our partners, offering customized solutions to maximize revenue and growth to our users.

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HUB Parking Technology is the FAAC Group Business Unit that develops smart software and mobile solutions for the parking industry, manufactures and installs Parking Revenue Control Systems, and provides pre- and after-sales services. As we deploy our offerings, we remain keenly focused on enhancing our technology differentiation and expanding our digital expertise. We anticipate today’s urban digital transformation by developing integrated, value-added solutions for better mobility efficiency.

IFB Ticket Systems, S.L. indectusa.com Supply of Tickets, paper rolls and Rfid solutions. IFB Ticket Systems started as a paper transformation workshop in 1950. We are now a leading player in the tickets for access control and since 2009 the first Spanish company certified by SKIDATA, SCHEIDT&BACHMANN and PARKEON. Ifb ticket systems presents its new range of products with Ifb rfid as a special division manufacturing rfid products from the inlay to the ticket, card, label or tag.

Indect USA Corporation ifb.es Indect is a manufacturer of Parking Guidance Systems and also electronic signage for use in parking. Indect supplies a range of sensors, software and signage for use in indoor and outdoor parking lots. Indect specialises in interfaces to third party systems including the onsite PARCS. Indect has over 90,000 sensors deployed in the USA. We have a local office in Texas as well as factory direct and distributor offices around the world.

Inpro inprocorp.com Based in Muskego, Wisconsin, Inpro® is a global manufacturer of door and wall protection, washroom systems, expansion joint systems, privacy systems, elevator protection systems and architectural signage. JointMaster®, a division of Inpro®, protects buildings in their stand against the elements to provide a safe environment for people.

IntegraPark integrapark.com Integrapark is the leading provider of accounting and operations management software for the parking industry. Our products include PARIS for managing monthly parkers, Geneva to automate the back office accounting, and Rome, to pull revenue information from the garage to the general ledger.

Integrated Decisions & Systems, Inc. (IDeaS) ideas.com IDeaS, a SAS company, is the world’s leading provider of revenue management software and advisory services. IDeaS has enabled parking facilities around the world to apply demand-based, dynamic pricing to pre-booked parking with significant, year-over-year revenue growth. IDeaS Car Park Revenue Management System is a cloud-based pricing, forecasting, and profit-growth software solution that uses data and predictive analytics to optimize capacity, maximize revenue, and improve the traveler experience.

International Parking Design (IPD)

IPS Group, Inc. ipsgroupinc.com

ipd-global.com Since 1969, International Parking Design, Inc. (IPD) has been a leader in providing architectural design, engineering and parking consulting services. As a full-service architectural firm, IPD is an expert at developing parking solutions which has been earned through 50+ years of dedicated parking experience. Nationally recognized for award-winning and innovative work, IPD is committed to achieving the highest level of customer satisfaction by delivering quality, efficiency and value to our clients.

IP Parking ipparking.com IP Parking’s unique Parkbase software supports both small stand-alone facilities up to enterprise level systems while providing a web-based, accessible solution if desired. Our standard web-based API(s) assure that the connectivity required in today’s world is achieved through interoperability with back-office, third-party, parking aggregators and future business systems. Our hardware is touchscreen based and designed on plug and play principles. This design process assures less maintenance and downtime while achieving high levels of customer satisfaction.

iParq iparq.com iParq offers a proven, stable, and secure parking management system that is currently used in over a thousand locations across the country. Our solutions are shaped by parking best practices, real-world feedback, and almost two decades of road-tested experience. iParq is a fully-hosted, web-based solution for all of you parking management needs; specializing in permits, enforcement, collections, and event management. Integrations with mobile payments, LPR, PARCs, pay stations, DMV and more.

Based in San Diego, CA, IPS Group focuses on the design, engineering, and manufacturing of intelligent parking technologies, payment processing systems, SaaS management software, and low-power wireless telecommunications. The company offers a fully-integrated smart product suite comprised of single-space meters, multi-space pay stations, pay station upgrade kids, vehicle detection sensors, smart cash collection systems and SaaS management software with advanced analytics.

IPSens, LLC ipsens.net Parking. Mobility. Guidance. Made friendly! How do we do it? Easy to find, easy to follow, & easy to do. By making it easy, making it efficient and making it manageable. Our parking guidance solutions provide clear and straightforward guidance to available parking and a provide a single interface to manage all of your parking operation.

Kenall Lighting kenall.com Established in 1963, Kenall Lighting, Kenosha, WI has applied industry-leading design and superior performance standards to its specialized line of rugged, LED lighting systems and controls for parking structures and adjacent lots.

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KEYTOP USA

LAZ Parking Ltd.

Luum

keytopusa.com

lazparking.com

luumbenefits.com

KEYTOP is committed to providing outstanding customer service and innovative approaches to automate parking facilities through its PARCS and PGS. KEYTOP solutions improve customer and visitor experiences. The products have a wide variety of options which are fully customizable, tailor made and programmed for each project.

Kimley-Horn and Associates, Inc. kimley-horn.com/parking As one of the nation’s premier planning and design consulting firms, Kimley-Horn offers creative, real-world solutions to private and public sector clients in a wide range of service areas. We partner with technology, traffic, transportation, parking design, parking planning, land development, and autonomous vehicles experts to provide answers and deliver a better parking experience. We are the only parking consultant who can bring in-house, holistic solutions for parking that integrate into a wider transportation network.

Konnectronix, Inc. powerpostevse.com Konnectronix®, Inc. is the manufacturer of the PowerPost™ line of commercial electric vehicle charging stations (EVSE) as well as charging solutions for e-mobility products. Our low current solutions are perfect for commercial parking lots or garages where cars are parked for two or more hours. Our Level 1 and 2 EV charging stations come in free-standing, wall-mounted or post-mounted configurations. Products are UL certified and include a robust retractable cord reel that reduces tripping hazards.

LAZ Parking, founded in 1981, is one of the largest and fastest growing parking operators in the United States operating nearly one million parking spaces across the country. With over 35 years of experience providing parking management services, LAZ works seamlessly across a variety of markets including hospitality and valet, office buildings, medical, airport and transportation, campus, government and municipal, retail, events, residential building and shuttle services. Parking is our industry, people are our passion.

Leonardo/ELSAG ALPR Systems

Luum helps employers manage and reduce parking demand with its commute management software. The only all-in-one commute management software on the market—Luum streamlines benefits administration, parking management, and employee engagement to unify mobility options, reduce admin time, and improve the employee commute experience.

LymTal International, Inc. lymtal.com LymTal International, Inc., is a manufacturer of waterproofing and concrete protection products. Marketed under the Iso-Flex brand name, the complete package of materials and systems is focused in Division 7 Waterproofing and specifically the parking garage market. The Iso-Flex brand has 50 years of history and the product scope includes; deck coatings, sealants, sealers, and expansion joint systems. Iso-Flex products are installed through approved installers and are covered by single source warranties.

leonardocompany-us.com Leonardo’s ELSAG license plate recognition solutions are globally deployed for use in parking, tolling and law enforcement applications. Our software and hardware are developed and manufactured in the USA. Applications include access control, time enforced parking (e-chalking), digital permit management/enforcement, pay-byplate integration, and automatic ticketing integration.

Linebarger Goggan Blair & Sampson, LLP lgbs.com Linebarger Goggan Blair & Sampson, LLP is a national law firm focused on collecting delinquent government receivables, including parking tickets, traffic citations, toll violations, court fees and fines, taxes, and other receivables. For over 40 years the firm has provided customized collection programs for its public-sector clientele. Learn more at www.lgbs.com. Principal Office: Austin, TX. The attorney responsible for this advertisement is Carmen Perez.

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MacKay Meters, Inc. mackaymeters.com MacKay Meters Incorporated in 1960, J.J. MacKay Canada Limited (MacKay Meters) is a recognized world leader in the parking control business. The MacKay product line includes: • Single-space parking meters featuring the mkBeacon™ and the MacKay Guardian™ X Series mechanisms. Additionally, MacKay manufactures its own line of parking meter housings, locks and decorative poles. • The MacKay Guardian™ Multi Elite and MacKay Tango™ pay stations. • Sentinel™ Meter Management System with mkAnaltics™

MAPEI Corporation

Medeco High Security Locks

MobileNOW! LLC

MAPEI.com

medeco.com

mobile-now.com

MAPEI, a global corporation with 81 associated manufacturing facilities in 35 countries, has been supplying residential and major commercial projects with total solutions for concrete restoration systems for decorative concrete for more than 80 years. Visit our website at www.mapei.com for technical information or call 1-800-42-MAPEI (1-800426-2734) for the nearest location.

Medeco is the industry leader in high security locking systems. Medeco’s Intelligent Locking System featuring Nexgen locks and keys empowers users to control access with electronic scheduling, reduce operating costs with electronic rekeying, and monitor all accesses with detailed audit reporting. A plug-and-play solution, all power comes from the Nexgen key, so there is no hard wiring. Simply remove the mechanical lock and replace it with a Nexgen electronic lock.

MobileNOW! is a leading provider of mobile payment methods for daily, monthly, and event parking. MobileNOW enables virtual payment, merchant validations, consulting, and partnerships with our clients. The MobileNOW! platform offers full enforcement, management and detailed reporting capabilities. MobileNOW enjoys long-term client relationships, and the only experienced parking professionals in the mobile payment industry. Providing the best net revenue in the parking industry. Privately owned without venture capital or conflict. For more information, visit Mobile-NOW.com

Marlyn Group LLC marlyngroupllc.com Marlyn Group is a team of friendly, parking passionate people with over 45 years of combined industry experience in Operational Strategy, talent acquisition and customer service. We provide superior solutions in operational strategy, talent acquisition, and Zephire, a new monthly parking solution, to help bolster your financial and intrinsic results.

McCain Inc. mccain-inc.com McCain, Inc. is a national leader in intelligent transportation solutions. We offer two solutions: OPTIPARK Parking Guidance which fills the gap between expensive single-space solutions and rudimentary counting systems and OPTIPARK Wayfinding which is a system that guides drivers to parking structures via Variable Message Signs (VMS) and smartphone app integrations.

MDI Worldwide mdiworldwide.com MDI Worldwide designs and produces custom and stock parking signage and traffic control products. Our inventions include PosterGrip® sign frames and WindMaster® sign stands.

MEYPAR USA Corp. meypar-usa.com Meypar focuses its innovation efforts on usability and added value; usability to offer a more transparent technology, both to operators and to the thousands of citizens that use our solutions every day, and added value to optimize operations and contribute to our clients’ bottom line. With this foundation, we aim to continue to expand in the United States, with our ever growing dealer network.

Mistall Insight Inc. mistall.com MiStall helps you know what’s going on in your surface lots. We’ve developed an off-grid camera (solar+cellular) to provide a wire-free, easy-to-install device for collecting real-time occupancy, dwell-time and valuable live-transaction data. Turn your data into action with our parking guidance and directed-enforcement apps. Our robust API lets you share data with anyone. Quality data leads to improved audits and is a stepping stone to yield management and dynamic pricing. Better Data = Happy Parkers!

Nagels North America LLC nagels.com The Nagels Group is recognized worldwide as an innovative company specializing in the production of machine issued tickets. With over 20 years of ticket printing experience and with distribution to over 65 countries we truly are a worldwide supplier. Nagels specializes in the printing of magnetic stripe tickets, thermal tickets and our newest product line of RFID tickets and Access cards. As a certified partner of most equipment manufacturers we are a one stop solution.

National Car Charging nationalcarcharging.com National Car Charging is the largest independent distributor of EV charging equipment in the country. We represent 6 of the top manufacturers and will make sure you find the right product, at the right price, and that your EV charging project is as easy as possible. If we don’t carry it, you don’t want it!

MM Systems Corporation mm-usa.com Founded in 1960, MM Systems offers waterproof, fire rated, thermal and seismic expansion joint systems meeting the rigorous demands of parking structures, stadiums and buildings. Our total “engineered solutions approach” provides design and installation support to architects, engineers, and contractors. Heritage, values and imagination make MM Systems a leader in the expansion joint and fire protection industry.

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Nationwide Payments

OPTEX Inc.

Parker Technology, LLC

nppayments.com

optex-vs.com

helpmeparker.com

Nationwide Payments is proud to be one of the most respected names in the Parking Industry. We offer EMV certified attended and unattended solutions along with end to end data encryption. We have rapid transaction processing times and a dedicated team of Parking Experts that contribute to your bottom line. We have diverse payment options for the parking industry. Our new features and software updates remove cost and downtime. Give us a try!

The Optex Group is a global solutions provider that never stops inventing to create a safe, secure, and comfortable society. We look at the rapidly shifting challenges faced by companies and individuals on a daily basis and use our unique expertise to create innovative, user-friendly solutions. In this process, our focus is always on uncovering the fundamental issues underlying a problem, allowing us to develop real and long-term answers.

Parker Technology provides parking facilities with a premium customer experience, by resolving issues for parking guests who fail in the face of automated payment kiosks. Parker’s patient, well-informed customer service specialists answer intercom “help” calls 24/7, and boasts being the only company in parking that can deliver this service with face-to-face, two-way video communication. Putting this personal, human touch back into an automated situation enhances the customer experience, improves operational efficiencies and increases successful payments.

Nedap Identification Systems nedapidentification.com

Orbility orbility.com

Nedap Identification Systems is the leading specialist in systems for long-range identification, wireless vehicle detection and city access control. Our readers, sensors and controllers optimize, monitor and control the movement of vehicles and people. Safe, secure and efficient.

With 50 years of experience of delivering PARCS around the world, ORBILITY is one of the world leaders in innovative Parking Management Systems. From the busiest airports and largest facilities to smaller, offstreet parking, we have a range of integrated parking solutions to help deliver better urban mobility for travelers.

NetPark

Park Assist

netpark.us

parkassist.com

Cloud-based parking technology for any type of self park or valet lot. Designed, installed & supported by parking professionals.

Park Assist® is the parking industry leading camera focused innovator with the most camera based parking guidance installations in the world. Our technology helps customers effortlessly find parking spaces in real-time as well as find their cars when they return. Simultaneously, we provide parking operators with tools to improve customer satisfaction, create new revenue opportunities, realize greater operational control, capture parker analytics and expand CCTV capabilities.

numericcal, inc. numericcal.com numericcal provides high-accuracy, cost-effective video analytics for monitoring and optimization of operations in the automotive sector. Our products include advanced curbside analytics, as well as the fastest and most robust on-smartphone ALPR SDK. We leverage modern Deep Learning and Edge Computing to provide self-calibrating solutions that adapt and improve over time. As a result, our software adapts to its human operators and provides the assistance they need to work comfortably and efficiently.

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ParkHub parkhub.com ParkHub provides software and hardware services for the parking industry. ParkHub’s mobile point-of-sale device scans and authenticates prepaid parking passes and offers multiple payment options. All transactions are sent to Suite, a business intelligence system that provides real-time operational data and robust analytics. ParkHub’s technology integrates with renowned ticketing and parking reservation platforms. Clients across the board see faster ingress times, increased parking and concession revenue, and improved customer experience. For more information, visit parkhub.com.

Parking Logix parkinglogix.com Parking Logix™ provides the simplest, most accurate and cost effective parking counting solution on the market. OpenSpace™ is used by parking managers to enhance attendance and revenues, improve customer services, reduce congestion on surrounding streets, and get key performance data to drive marketing, pricing and asset utilization strategies.

Parking Revenue Recovery Services, Inc.

parkingstream

Passio Technologies

parkingstream.com

passiotech.com

parkingprrs.com

At parkingstream we use computer vision and Automatic Licence Plate Recognition techniques in order to help cities fully automate their on-street parking control and enforcement tasks and help them manage efficiently their parking resources. Parking enforcement today is mostly done by parking officers cruising the city, a rather expensive and inefficient process. By registering -at street levelthe vehicles’ entrance and exit times, we can identify the parked vehicles and calculate their parking time.

Named as one of 2018’s TAG Top 40 Innovative Companies in Georgia, Passio Technologies provides modular and scalable transit technology solutions to fit any-sized transit system. Passio answers the daily challenges present in managing transportation systems by providing a single solution. Through onboard connectivity, IoT collection and integration, and cloud-based, open-architecture aggregation, Passio provides over 100 transit agencies with operational control improving mobility for passengers nation-wide. For additional information, please visit www. passiotech.com.

Parking Revenue Recovery will turn your unpaid Parking Fees into Revenue. Our team of professionals are highly trained and specialize in enforcement, collections and citation processing of parking notices, violations and citations.

Parking Sense parkingsense.com Parking Sense is a technology company disrupting the parking and transportation industries with a cost-effective, comprehensive and easy-to-install suite of intelligent parking solutions. Parking Sense technology reduces both the time it takes drivers to find a parking space while offering businesses real-time data that allows them to better manage, track and charge for on and offstreet parking. The Parking Sense system is a scalable, dynamic, “evergreen” technology solution that expands to your future needs.

Parking Today Media parkingtoday.com Parking Today produces the leading publication serving the needs of today’s parking and transportation industry. Parking Today’s 15,000 plus mail circulation and thousands more online, reaching owners, operators, municipalities, universities, airports and venues with parking as one of their missions. PT brings unfettered content, discussion and debate to the parking industry. The Parking Industry Expo (PIE) trade show. For complete details log on to Parkingtoday.com.

ParkMobile

Passport Labs, Inc.

parkmobile.io ParkMobile, LLC is the leading provider of smart parking and mobility solutions in North America, helping millions of people easily find, reserve, and pay for parking on their mobile device. The company’s technology is used in thousands of locations across the country, including 7 of the top 10 cities, as well as college campuses, airports, and stadiums.

Parkonect parkonect.com Since 2011, Parkonect has been an innovative leader in cloud-based IoT parking technology. Our new Gen2 hardware takes this to a whole new level. Featuring the Industry’s largest interactive in-lane touchscreen, embedded dynamic rate tables, Bluetooth, USB components and more. Parking Hardware today, that’s ready for tomorrow.

Parkunload parkunload.com Parkunload has designed, patented and developed an innovative and unique solution to regulate, control and monitor Smart Loading Zones in dense urban areas, based on apps and wireless devices. Parkunload has also another global innovation:the Smart Parking Button, which allows frequent users to start (check-in) and stop (check-out) parking operations with just one-click. Parkunload is extremely easy-to-deploy and easy-to-use, creating a win-win situation where citizens, authorities and commercial drivers benefits to improve urban freight.

passportinc.com Passport is transforming mobility management for cities, empowering them to create more livable and equitable communities. Passport’s mobility platform enables clients to digitally coordinate all modes of transportation and implement real-time, data-centric management of their curbside and streetspace through its enterprise software. Trusted by nearly 600 cities, universities and agencies, including Chicago, Toronto, London, Los Angeles, and Miami, Passport is one of the fastest growing companies on the Inc. 500 and Deloitte Technology Fast 500.

PayByPhone Technologies, Inc. paybyphone.com

PayByPhone leverages decades of experience in mobile payment applications to enable municipalities, universities and private lot operators to deliver a better parking experience.

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PayLock IPT LLC.

POM Incorporated

Q-SAQ, Inc.

paylock.com

pom.com

q-saq.com

POM Parktel solar smart meter features “Always-On” Technology, proven superior performance, durability, and aesthetics. Meter 2 left-right spaces for the same price as single-space to cut your capital outlay and fees in half! Ask about MeterManager.Net cloud dashboard, prepaid smart card system with NEW reloading station, SmartLock, security collection equipment, Victorian post accessories, vault options, and integrations. POM signature live customer service. ISO 9001:2008, Made in USA, 100% woman-owned business.

Q-SAQ, Inc. is a US organization focusing on the vehicle parking gates market. Our partnership with ELKA and Feig Electronic allows us to offer highly reliable parking solutions as well as vehicle detection solutions and RFID technology that are unmatched in the industry. We provide what you need.

PayLock has invented new ways for you to manage parking that will change how your customer views you – for the better. SELF-RELEASE BOOTING, DIGITAL PERMITTING, EXPRESS BOOTING, AND EASY LPR help public and private parking managers do more for less AND change your customers parking behavior for the better. You’ll get hardware, software and the nation’s best call center resulting in saved time, more choices, and fewer complaints.

Peripheral Dynamics Inc.

Portier USA portierusa.com Market leading provider of Parking Guidance technology including Software, Cameras, Ultrasonic Sensors, and Displays.

pdiscan.com

• Cell Phone Card Readers • Color Card Printers • NFC Near Field Communications Readers • PCI Compliant Read Heads bringing anti skimming to the source! • Magnetic Stripe Readers and Writers • Smart Card Reader/Writers • Magnetic and Smart Card Dispensers • RFID Contactless Reader/Writers • Paper Ticket Printer/Dispensers • Optical Mark Sense Scanners with Optional Printers • Image Document Scanners including OMR-OCR-BCR • Document Scanning Software

PGAL, Inc. pgal.com PGAL is an international design firm specializing in architecture, interiors, engineering, and planning for a diverse portfolio of public and private sector clients. Renowned for outstanding client service and attention to detail, we balance innovative, responsive design solutions with a pragmatic, cost-conscious approach. This client-centered philosophy has earned PGAL repeat business and lasting relationships for more than 73 years. PGAL has 14 regional offices to create landmark, award-winning projects that completely satisfy our client’s goals.

PSI Paper Systems Inc. papersystems.com Paper Systems Incorporated (PSI) is a direct manufacture of paper roll products for parking pay stations, violation/citation tickets, e-tickets, labels, POS receipts, kiosks, mobile printers, etc. From blank to 6-color custom printed on a variety of thermal paper grades, PSI is the answer to your parking paper roll needs. Our experienced sales team is ready to serve your company. Please give us a call at 888-465-9951 to get started today.

Q-Free q-free.com With vast experience in multiple aspects of transportation, Q-Free offers a holistic approach to parking guidance and management. Whether optimizing a single parking structure or surface lot, boosting revenues, or integrating parking into a citywide wayfinding solution, Q-Free has a solution for you. With 500,000+ spaces monitored daily, we are experts in delivering an enhanced experience for drivers and operators alike. Stop by to see how Q-Free can help you change the movements of life.

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Quercus Technologies quercus-technologies.com Quercus Technologies manufactures advanced detection solutions that improve mobility and security in parking facilities and is worldwide known for its highly reliable license plate recognition (LPR) technology. Quercus solutions include All-in-One LPR units, Parking Guidance System and LPR-based spot monitoring units, vehicle detection units, and the innovative software Parking Suite, BirdWatch, that relies on all these smart technologies and provides total control of car parks.

RED LPR redlpr.com Designed for the Parking Industry, RED follows a mission statement visible on our website: SIMPLE—To be simple and easy to do business with, and equally Simple for the installers in the field

Reef Parking reeftechnology.com REEF PARKING envisions an ecosystem that brings people and businesses together through a frictionless driver experience, collects valuable data and insights for the property-owners, and provides new income streams that future proof the parking assets. Parking perfected through technology-driven innovation. Welcome to the future of parking. Much more than a place to store your car.

Rydin

Sekurcorp

SKIDATA, Inc.

rydin.com

universalboot.com

SKIDATA.com

Rydin is the leader in all-in-one parking management solutions. We offer custom printed permits, direct distribution and webbased parking management software (Rydin PermitExpress®) to help you simplify your parking program. PermitExpress® is a powerful web-based software, providing online vehicle/permit registration and citation management for drivers, and connecting it all for administrators. 24/7 access via the internet, even with mobile devices.

Rytec High Performance Doors rytecdoors.com Rytec is North America’s leading manufacturer of high-speed, high-performance doors.

Safety Vision safetyvision.com Our awareness monitors enhance driver exterior and interior views while simultaneously making passengers feel more at ease by averting stressful situations with other riders. The live stream tracker provides continuous route monitoring in real time and the videos can be automatically and wireless downloaded. Whether you install our standard surveillance system, or add on our state-of-the-art accessories, we’re committed to fostering an environment where your transit surveillance and safety needs are attainable.

Scheidt & Bachmann USA, Inc. scheidt-bachmann.com Scheidt & Bachmann, a leading international mobility and transportation solutions provider since provides premier parking access and revenue control systems to clients in various business industries. For more information, visit Scheidt & Bachmann’s website at www.scheidt-bachmann.com.

Sensen Networks sensennetworks.com Sensen Networks Inc is a Smart City Solution provider, using our cutting edge AI based Software Solutions and industry leading Hardware Platforms. SenSen delivers solutions for the ITS industry including civic compliance, parking management, and speed and toll enforcement, especially when solutions must work under very challenging environments. In our 11-year history of operating in this sector, we have delivered a number of complex solutions using our video-IoT analytics platform in Australia, Singapore, Canada USA.

Sentry Protection LLC. sentrypro.com Sentry Protection Products is a leading provider of innovative, impact resistant products for industrial and parking applications. The company’s Park Sentry is the original, minimal footprint bump-n-go parking column protector designed to minimize costly repairs, insurance claims, maintenance costs and liability for damages to vehicles. Park Sentry is available for square or round columns and wall systems. For more information go to www.sentrypro.com.

Signal-Tech signal-tech.com Signal-Tech is a US manufacturer of LED signs. Our products include a complete line of LED illuminated parking signs, aluminum clearance bars, The RedStorm™ Parking Guidance System, RedStorm Sign Control and Reporting Software, Smart Signs and Space Available Signs. Our LED signs and systems are ideal for entrance, exit, pay station fee display and wayfinding applications. We can also customize LED signs to your specifications with fast lead-times and no minimum order quantities.

SKIDATA is an international leader in the field of access solutions and their management. Over 10,000 SKIDATA installations worldwide in ski resorts, stadiums, airports, shopping malls, cities, spa & wellness facilities, trade fairs and amusement parks provide secure and reliable access and entry control for people and vehicles. The integrated concepts of SKIDATA solutions help clients optimize performance and maximize profits.

Smarking, Inc. smarking.com Smarking consolidates critical parking data to enable parking professionals to increase revenue, efficiency, and operational knowledge, through insights, dashboards, reports and recommendations, while increasing end user customer satisfaction. We have also recently launched a new, automated demand-based pricing solution which has already proven to increase revenue upwards of 40%.

Smarter City Solutions SmarterCity.com.au Smarter City Solutions provides award winning integrated parking solutions to parking operators which include Pay-by-phone, Payby-plate machines, Virtual Permits, integrated enforcement with mobile ANPR abilities, Native integrations with existing systems (HR, Finance, payment gateways and more). Our solutions can be easily customised to your specific needs since we believe that while many challenges are similar, each operator has their own unique needs. Contact us today to find out more!

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Southland Printing Co., Inc.

Space Genius

T2 Systems, Inc.

southlandprinting.com

spacegenius.com

t2systems.com

Southland Printing provides all Brand/ MODELS of Machine and Hand Issued tickets. Our products include Mag Stripe, Bar Code and RFID enabled products plus Validation/ Scrip Books, Hang Tags, Decals, Airline Boarding Passes, Baggage Tags and Every Ticket Imaginable! Southland offers... over 150 STOCKED items ready for 24 hour shipment...20 WORKING DAY TURNAROUND on all products...worry free ORDERING via Phone, Fax, Email or our Web Site. We can supply what you need when you need it!

Introducing Space Genius – the complete Airport Parking Management solution that provides immediate scalability and return on investment. Space Genius is more than just a Reservation engine: we’re the complete parking solution for airports of all sizes. Our seamlessly integrated solutions maximize revenue, efficiency and control, while our cloud-based architecture works with your system – old or new – to immediately start filling your space and generating more revenue.

SpotAngels spotangels.com SpotAngels is the only app that helps drivers find and pay both street and off-street parking. The high engagement of the app comes from the its unique crowdsourcing approach of parking rules, rates and availability. Cities and operators alike join the platform to provide the best experience to their parkers and get more business.

SP+

SpotHero

spplus.com

spothero.com

SP+ is a diverse provider of professional parking, ground transportation, facility maintenance, security and event logistics services to property owners and managers in all markets of the real estate industry. We are operations specialists who link innovation with exceptional market-based expertise in each of our service lines. With nine distinct operating divisions – each focusing exclusively on a single market – we are experts at understanding and satisfying their specific needs.

SpotHero is the leading parking reservation service with more than 30 million cars parked and the most app downloads nationwide. SpotHero connects mobility leaders, vehicles and drivers with the largest network of off-street parking in North America through its parking platform while empowering operators with the latest technology for seamless access and redemption.

SURVISION survisiongroup.com SURVISION is a global leader in Licence Plate Reading (LPR) with 25 000 sensors deployed in more than 30 countries thanks to our 400 Value Added Integrators. Our sensors backed with our unique support softwares and innovative technologies provide integrators the best LPR systems for parking applications.

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T2 is the largest parking technology provider in the country, with 25 years in the parking management industry and currently serving thousands of parking professionals. T2 integrates the best people, processes and technology for powerful, high performance and secure parking solutions. Its open technology and processes are used to manage more than 200 million parking transactions for over 2 billion dollars annually across all 50 states and nine provinces in Canada.

TagMaster North America tagmasterna.com TagMaster North America is a leading provider of identification solutions, offering dual technologies including long-range Radio Frequency Identification (RFID) and License Plate Recognition (LPR). TagMaster NA addresses a wide range of challenges in the parking, access, and security industry with over 20 years of experience and technical knowledge. The diverse family of LPR Cameras, RFID Readers and customizable software solutions ensures TagMaster NA’s AVI solutions offer maximum adaptability and versatility.

Tannery Creek Systems, Inc.

TIBA Parking Systems

Toledo Ticket Company

autochalk.com

tibaparking.com

toledoticket.com

Innovative autoChalk LPR and vehicle recognition system for digital chalking, PBL, PBS, RPP, scofflaw and access control. The autoChalk system includes mobile and stationary LPR for street, lot and garages. Tannery’s strong engineering capability can customize autoChalk to your needs. autoChalk is adept at handling snow covered plates and detects vehicles with smoked plate covers. • Triple Productivity • Tough and Reliable • Powerful Back Office • Exceptional Customer Support • Award Winning Technology!

TIBA provides innovative solutions for the parking market, resulting in reliable, user-friendly products that lower the price of initial acquisition, and the cost of ongoing maintenance. With extensive global experience, TIBA’s robust, scale-able architecture enables parking operators to keep pace with the latest trends in centralized operations, automated smart facilities, web reservations, and mobile payments. TIBA serves parking operators and owners across diverse industries such as hospitality, airports, universities, shopping centers, medical centers, and municipalities.

The Toledo Ticket Company is THE PREMIER manufacturer of secure entry, revenue control ticket, tag and label solutions. With our 5 generations and well over a century of parking industry experience, we provide secure entry ticket-product solutions to customers in more than 30 countries worldwide, 52 weeks of the year. Check us out at WWW. TOLEDOTICKET.COM for a complete listing of the products and services that we provide or give us a call at (800) 533-6620.

TEZ

Timothy Haahs & Associates, Inc.

smsvalet.com SMS Valet is the world’s first FULLY TICKETLESS valet system. Using mobile phone numbers instead of paper, SMS Valet requires no apps for your guests to download, improving the overall guest experience, and mitigating valet theft. The SMS Valet platform includes free Vehicle Damage Tracking/Reporting, Electronic Validations, Real-Time Online Reporting, Car Requesting and more.

The Car Park parkoncall.com Garage automation just got personal. Park On Call is humanizing a de-humanized effort: facility automation. We offer full-service 24/7 remote management to a broad range of industries such as: universities, urban parking operations in large cities, municipalities, airport, off-airport locations, single location garages with mixed-use clients, and pedestrian stations.

The ParkingZone parkingzone.com ParkingZone is the online brand for Pacific Cascade, launched in 1987, which is the largest provider of supplies and related equipment for the parking and transportation industry. Visit us at www.ParkingZone.com!

timhaahs.com Timothy Haahs & Associates, Inc. (TimHaahs) understands the important role parking plays in development. A multi-disciplined engineering and architectural firm, TimHaahs specializes in planning – master planning for campuses, urban and high density areas, and transit related projects – and providing design services for parking and mixed-use buildings. TimHaahs’ engineers, architects, planners, and parking specialists focus on parking solutions, bringing a unique perspective to our clients in private corporations, real estate, education, healthcare, government, and transit.

TIS INC eng.tis21.com TIS Inc. developed the world’s first intelligent parking guidance system in 1999 and acquired multiple patents. Through our solid experiences and know-how in intelligent parking guidance system, we have been providing customer satisfaction and parking cost efficiency with comprehensive and customized solutions to fit your needs in parking facility. We solve your parking problems with the latest technologies including ultrasonic parking guidance systems, license plate recognition systems, vehicle damage inspection systems, and automatic payment systems.

Traffic & Parking Control Co., Inc. (TAPCO) tapconet.com TAPCO manufactures, services and distributes a wide portfolio of traffic and parking safety solutions. Since 1956, we have set the standard for delivering reliable, cutting-edge traffic safety enhancements. From our world-renowned line of LED-enhanced BlinkerSign solutions to our pedestrian crossing products, safety is at the heart of all our innovations.

TransCore, Inc. transcore.com For 80 years, TransCore has provided innovative, transportation solutions for All-Electronic Tolling and security access systems. Having pioneered RFID access technology, our systems secure access for parking garages, hospitals, universities, gated communities, and airport applications. Our tags and readers are hands-free, battery-free, interoperable, and sustainable.

TransLoc, Inc. transloc.com We are revolutionizing the way people move. We remove the everyday barriers people experience when moving from A to point B by empowering transit providers to make smarter operational decisions, predict and plan for dynamic transit needs, and create customizable transit solutions. Our customers use our end-to-end platform and services to connect riders with the right transit options, and ultimately inspire better connections to jobs, healthcare, schools, community and government.

PARKING-MOBILITY.ORG / APRIL 2020 / PARKING & MOBILITY 47

Umojo

Verizon

Walker Consultants

umojo.com

enterprise.verizon.com

walkerconsultants.com

Umojo provides a hosted Garage Automation solution through our cloud based communications suite that includes a hosted Call Center, Garage Incident Management, HD Video, HD Intercom, and analytics, including Online reservation integration, Revenue control integration, and LPR. Let us show you how to save $100k’s of annual labor cost per garage today!

At Verizon, our goal is to improve the quality of life for people living in cities around the world and increase the ways and efficiency in which cities operate. It’s not just about smart technology, connectivity or applications; it starts with a focus on the people and their basic wants and needs. We partner with each city to design infrastructure, systems and processes that elevate the way they provide services in new and cost-effective ways.

Walker Consultants is a 100% employee-owned company of many capabilities offering professional services to clients in the private and public market sectors. Walker possess a strong foundation as an industry leader in all aspects of parking planning, design, engineering, restoration and consulting that encompass operations, technology, and mobility solutions engaging a wide spectrum of specialists and renowned experts who have been advancing standards in the parking industry for 55 years.

United Public Safety upsafety.net United Public Safety is a Pennsylvania-based technology provider that delivers the single best parking, permitting, code enforcement and e-citation solution(s) available on the market today. The solutions developed by UPsafety have been refined and adapted to satisfy the disparate needs of municipalities, law enforcement, colleges/universities, medical institutions, and private property owners throughout the USA. UPsafety utilizes cloud-based software and state-of-the-art hardware while offering unprecedented training and support for departments of one to one thousand.

UR International, Inc. urinternational.com Govtow is a revolutionary cloud based solution designed to help agencies in managing all aspects of Booting, Dispatch, Towing, Impound Lot Operations, Tow operators and their rotation management and Auction/ Salvage processes using a combination of web and mobile platforms. Govtow, not only streamlines processes but also helps agencies in cutting paper based systems and completely go paperless.

VADE Group Inc.

Vigilant Solutions vigilantsolutions.com Vigilant Solutions is the leading provider of license plate recognition (LPR) and analytics for the law enforcement industry. Vigilant’s LPR powered parking capabilities leverage Vigilant’s exclusive data network of over 10 billion nationwide vehicle detections for scofflaw detection and parking enforcement.

VIVOTEK USA Inc. vivotek.com VIVOTEK, established in 2000, has quickly taken its place as a leading brand and manufacturer in the security industry. Known for delivering world-class IP surveillance solutions, VIVOTEK specializes in system applications and integration. VIVOTEK provides a wide range of products, including network cameras, video servers, NVRs and central management systems.

W.S. Tyler tylerdesignmesh.com With over 150 yrs of experience, W.S. Tyler pioneered the process of weaving wire. Architectural design mesh can meet your aesthetic and functional needs. Taking parking garage design to the next level.

vadepark.com Vade makes real time parking data more accessible to cities, parking vendors, and wayfinding solutions by using proprietary wireless cameras and computer vision to power a suite of easy-to-use APIs.

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Walter P Moore & Associates walterpmoore.com We are an international company of engineers, architects, innovators, and creative people who solve some of the world’s most complex structural and infrastructure challenges. Providing structural, diagnostics, civil, traffic, parking, transportation, enclosure, and construction engineering services, we design solutions that are costand resource-efficient, forward-thinking, and help support and shape communities worldwide. Founded in 1931 and headquartered in Houston, Texas, our 600+ professionals work across 20 U.S. offices and five international locations.

Watry Design, Inc. watrydesign.com Watry Design, Inc., from our offices in Northern and Southern California and Texas, creates parking solutions specifically tailored to your project’s needs. Our highly skilled architects, engineers and parking planners provide services at all stages of the parking lifecycle whether you need an early study or full parking structure design. Infused with a passion for parking, our team produces cost effective, award winning solutions for satisfied clients. Remember “It’s Not The Journey, It’s The Parking!

Weldon, Williams & Lick, Inc.

Windcave

Zenitel

wwlinc.com

windcave.com

zenitel.com

Since 1898, Weldon, Williams & Lick, Inc. has been serving our clients’ parking control needs. Parking solutions include: Permitplus, RFID hangtags & stickers, Custom Foil, among others, along with our fulfillment solutions of PermitDirect and Direct Fulfillment as well.

Windcave is a high growth, innovative global leader in payment technology. Providing P2PE PCI DSS compliant card readers and credit card processing for parking providers, we’re certified with all major card schemes. A global end to end payment platform that facilitates parking payments seamlessly in real time.

Vingtor-Stentofon by Zenitel Group is the world leading provider of intelligent communication solutions. Today’s technology utilizes secure and exceptionally intelligible SIP end-devices to provide solutions in IP intercom, Video Intercom, Emergency Communications, and Public Address. By providing a path to intelligibility: to hear, be heard, and understood in every situation, Zenitel has exceeded the scorecard for critical communications.

Westward Industries Ltd. westwardindustries.com Westward Industries is the proud maker of the GO-4 parking enforcement vehicle and Maxx 4 wheel right hand drive electric LSV. Compact, nimble, and reliable, built in North America. Our vehicle is superior for reducing traffic disruption, while navigating dense streets. Allowing cities to increase revenue while decreasing operator fatigue. We also offer ALPR factory direct ready from most major LPR vendors.

WGI, Inc. wgiparking.com WGI is a national consulting firm founded in 1972 and offers professional services for both public and private clients including Civil Engineering, Surveying and Mapping, Transportation Engineering, Structural Engineering, Parking Solutions, Architecture, Subsurface Utility Engineering, Landscape Architecture, Land Planning, Environmental Sciences, Water Resources, and Creative Services. Our Parking Solutions division specializes in parking structure design, restoration, functional design, and parking planning, operations, and management studies. We develop creative, feasible, and economical solutions to parking challenges.

Wheels takewheels.com Wheels is an app that provides transportation services to the masses! Ride for your commute, ride to lunch, ride to your daily coffee, ride for fun if you like. We work closely with cities and their leaders to help make transportation easier and more environmentally friendly.

WiseMoving Technologies Corp. wisemoving.co By partnering with Smart Parking Limited, WiseMoving is able to bring to US and North America market. WiseMoving: • a new parking experience with enhanced visibility for the parking user. • simplify the access and mobility of drivers through an integrated smart parking technology. This is the commitment of WiseMoving Technologies Corp. WiseMoving a single source distributor has the backing of SmartParking—a world leader in the design, development and management of parking technology.

WPS USA Corp. wpsparkingsolutions.com

WPS is a PARCS manufacturer founded in 1985 and is a subsidiary of Dynniq. We have over 300 professionals across the globe. WPS’s ParkID line delivers an IP based PARCS solution with integrated License Plate Recognition, ValiD electronic validations, and has a range of online, hosted or virtualized functionalities. WPS develops its products in close cooperation with customers and offers the most flexibility to integrate 3rd party solutions in the parking industry.

ZipBy LLC zipby.us ZipBy is a global, comprehensive, ticketless parking system solution which integrates with both new & existing parking garage Access Control equipment. ZipBy’s system enables parkers to Enter, Exit and Pay for parking, with a guaranteed 100% Revenue Capture, and does not require the driver to interact with a smartcard, electronic device or the parking system equipment. ZipBy is effective for managing permanent parkers, regular users and first time visitors with ease and efficiency.

ZipPark, Inc. zippark.com ZipPark is a global leader in parking technology for event and valet operations. Its broad line of products address the specific revenue control and management needs of parking operations at sports and entertainment venues, shopping centers, airports, hotels and casinos, office buildings, hospitals, and municipal garages.

PARKING-MOBILITY.ORG / APRIL 2020 / PARKING & MOBILITY 49

/ IPMI IN ACTION / PARKING-MOBILITY.ORG

Stay Connected with IPMI By Rachel Yoka, CAPP, LEED AP BD+C, WELL AP

N A BLINK OF AN EYE, the Coronavirus pandemic has changed how millions of people around the globe

work, teach, learn, and communicate. To assist with this transition, we are offering resources to reconnect with colleagues, content, and literature during this challenging time.

Free Individual Memberships for Industry Professionals IPMI has created free memberships for those who have faced temporary or permanent job loss. Contact us today at membership@parking-mobility.org for immediate access.

IPMIs Online Resource Library Click on icons to explore the comprehensive IPMI resources available or simply search by keyword. Sources include magazine articles, member news, webinars and online courses, blogs, podcasts, videos, and more. Take some time to explore the archive and share with your team!

Micro-learning and Videos Follow our YouTube channel for bite-sized learning opportunities to watch and share with your team. We share these through our Moving Forward newsletter, which features all of our professional development opportunities. These videos are offered as a free resource for the industry and tackle technology, leadership, and a host of relevant topics. Have a suggestion or want to contribute? Email professionaldevelopment@parking-mobility.org.

The Parking Podcast IPMI supports the podcast as a strategic partner. The podcast archive is a virtual who’s who of industry leaders. Guest interviews include Roamy Valera, CAPP; Kim Jackson, CAPP; and a host of industry experts. Search “podcast” in the Resource Library at parking-mobility.org/ resource-center.

Forum IPMI’s members-only, online community keeps us all connected. Ask questions, share ideas and experiences, and network with colleagues from around the world. Take advantage of IPMI’s new Resume Exchange and please share it with your colleagues. We provide a daily digest email that makes it easy to keep up with the conversation, which happens every day and touches on all industry sectors. Every employee of IPMI member organizations has access, including professionals who sign up for free transitional memberships.

Online Courses Our ever-expanding library of on-demand courses and webinars provides immediate access to education for your team. From fundamentals of parking and mobility to deeper dives into finance and ops, find relevant offerings to deepen your industry knowledge and broaden your skill set. To provide ample flexibility for your busy work schedule, courses are available for six months from the time someone begins. Be on the lookout for new courses in 2020 to include Parking Enforcement: What you need to Know; Wicked Problem Solving; Finance and Auditing; and Parksmart Series 3: Placemaking, Wayfinding, and Mass Transit.

IPMI Opens Up Free Resources For Members Free on-demand webinars and courses available immediately include: ■ Being a Superhero in Your City

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■ Cracking

the Code to Sustaining a Customer Service Culture ■ Municipal Procurement: Repeating Mistakes on Purpose ■ Transformational Services and Efficiencies ■ Watch Your Assets! How to Monetize Most Effectively ■ Potential Impacts of City-Level Parking Cash-Out and Transit Benefit Ordinances ■ Introduction to APDS Version 1.0, International Parking Data Standard ■ Introduction to Parksmart ■ The Path to APO — Benchmarking Success and Advancing Your Organization ■ Multiple courses from Federal Emergency Management Agency, Emergency Management Institute. OffersCAPP points--see details at link. ■ Introduction to Incident Command System ■ ICS for Single Resources and Initial Action Incidents ■ National Response Framework, An Introduction ■ EOC Management and Operations ■ Fundamentals of Emergency Management You can find all of these resources at parking-mobility.org/stayconnected. Reach out to me anytime, and let us know how we can help. ◆ RACHEL YOKA, CAPP, LEED AP BD+C, WELL AP, is IPMI’s vice president of program development. She can be reached at yoka@parking-mobility.org.

short

Highlights from the IPMI Blog

Hit By the Bus—and Smiling By David M. Feehan I read with a smile Kim Fernandez’s story about her stupid furnace and brand loyalty. It made me recall an incident that occurred just before Christmas. I was on my way to visit my son and his family in Brooklyn. It was a lousy night for driving from D.C.— rainy, foggy, and bone-chilling. I had just pulled off the Verrazzano-Narrows Bridge and onto the BQE (the Brooklyn-Queens Expressway), exited at the Fort Hamilton off ramp, and was preparing to turn right on 65th Street. While waiting at stop light, I suddenly felt a bump. I looked to my left and there was an MTA city bus, trying to squeeze between my Jeep and another car. I started honking and flashing my brights and the bus driver pulled over to the curb. The young driver got out, came around to my driver’s side window, and asked if anyone was injured. I told him I thought it was a minor collision and he looked at the side of my Jeep and then told me he would call his supervisor but it might be awhile before anyone would come. Wanting to make sure I had a record of the accident, I called New York City Police, who promised to send a squad. Within about 20 minutes, two MTA supervisors arrived. They were very friendly and courteous. One, noticing my Maryland plates, remarked about the

Nationals winning the World Series. Before long, we were discussing the 1969 Amazin’ Mets and the 1979 Pittsburgh Pirates. After the supervisor took a number of photos with his cell phone, he explained how I could file a claim and gave me a form with instructions and a number to call. By the time police arrived, we had pretty well settled the issue. When I returned to Maryland, I found I already had two mailings from MTA with the forms I needed and the instructions for filing a claim. I then received a call from Dominick, a representative of MTA’s legal department, who wanted to check and see if I received the forms and again walked me through the process of filing a claim. All’s well that ends well. I took the Jeep to my neighborhood body shop, where the owner rubbed out the scratches with some rubbing compound. No harm, no foul. Who said transit agencies are by nature rude and impossible to deal with? New York’s MTA set an example for other transit and parking systems. There is a lesson here for any public agency, whether transit or parking. Encounters like these can build loyalty or animosity. Your choice. DAVID M. FEEHAN is president of Civitas

Consultants, LLC.

Ready for more? Read IPMI’s blog every business day in your daily Forum Ready for more? Read IPMI’s blog digest every business your daily digest email (10 a.m. Eastern) or at email (10day a.m.inEastern) orForum at parking-mobility.org/blog. parking-mobility.org/blog. Have something to say? Send post submissions to editor Kim Fernandez at Have something to say? Send postfernandez@parking-mobility.org. submissions to editor Kim Fernandez at fernandez@parking-mobility.org.

PARKING-MOBILITY.ORG / APRIL 2020 / PARKING & MOBILITY 51

Managing Homelessness in Parking By Kristen Becker, PE People just don’t realize how parking affects many aspects of our communities. It’s not just about rates and time limits; we also deal with other challenges, including the homelessness crisis. It’s a tough topic no one wants to discuss. The City of Spokane, Wash., has been trying to address the impacts of vehicle habitation throughout our residential communities. Our parking enforcement officers are dealing with matters that go far beyond a simple parking ticket, and the city is dealing with the extensive costs of monitoring and responding to residential complaints regarding dilapidated vehicles populating the streets. The challenge is significant and the cost is great. Towing companies are trying to provide the resources necessary to handle the size of motor homes and campers, and the city faces other considerations when the vehicles are purchased at auction for pennies on the dollar and then recycled back to residential streets. Thousands of complaints are received and our parking enforcement resources have been dispatched and redirected from their daily duties to identify vehicles that are immobile and derelict. Often, the vehicles don’t run and become gathering spots for illicit activities.

This matter goes far beyond parking management operations and the sensitivity of removing someone’s home from the streets is contentious. We are trying to find the balance of how to manage this complicated social issue and the associated costs. We look forward to sharing our experience at the 2020 IPMI Conference. KRISTEN BECKER, PE, is development services

center director with the City of Spokane, Wash.

Let’s Charge By Arishna Lastinger In 2018, Auburn University was selected as one of many Alabama universities to receive electric vehicle (EV) charging stations that would be supplied and installed free of charge by the Alabama Power Company. Alabama Power funded the charging stations with a grant and did not place a limit on how many stations the university could install. After identifying where the best locations for charging stations would be, Auburn decided to have 14 charging stations installed around campus. Level II EV charging stations were installed; these operate with a power supply similar to your home washer or dryer at 240 volts and are more affordable than DC fast charging, but offer more power and range than Level I charging. Typically, a Level II EV charging station can supply up to 70 miles or range per hour and can fill up most electric vehicles in around two hours. To increase campus buy-in, Parking Services placed an incentive for owning an electric vehicle: Anyone with an electric vehicle can purchase his or her regular campus parking permission at a reduced rate. While there is a four-hour limit, there is no additional charge for any

52 PARKING & MOBILITY / APRIL 2020 / PARKING-MOBILITY.ORG

student or faculty/staff member with a valid parking permission to use the charging stations. Our goal is to encourage those with electric vehicles to drive them knowing they can charge them on campus and not just at home. We also hope the new charging stations will encourage faculty/staff and students to make their next car purchase electric vehicles. ARISHNA LASTINGER is manager of parking

operations at Auburn University

A PROUD AMERICAN COMPANY SINCE 1910. YOUR SUPPORT: ProvidES Jobs for Future Generations GuaranteeS Quality of Goods IMPROVES THE Carbon Footprint Promotes a Stronger Economy

/ STATE & REGIONAL SPOTLIGHT/NEW ENGLAND PARKING COUNCIL

Member Engagement in New England By Rita Azrelyant, CAPP, MA

HE NEW ENGLAND PARKING COUNCIL (NEPC) is entering its 36th

year as one of the most active and connected parking associations in the industry.

NEPC recognizes parking as a fundamental part of mobility, suitability, technology, and transportation. As the industry grows and transforms, we see an increase of technical, smart parking, and parking management tools to shape the metamorphosis of the entire industry. To respond to our changing industry and culture, NEPC created a new blueprint through strategic planning, combing new and old visions and creating a goal as we transition into a new world of interactive parking, mobility, and transportation.

Engagement In 2019, we created an interactive website and social media and blog postings to showcase exciting programs and projects. With more than 250 members and growing, we value each member’s ideas, insights, and experience and use those ideas in our forums, seminars, and networking events. Our highly regarded and anticipated annual Municipal Forum was held in Newton, Mass., and garnered more than 75 participants from throughout New En-

gland for a day of education, networking, and fun. Speakers focused on parking infrastructure, alternative transportation initiatives, curb management data tracking, and multi-modal transportation. If you are around the New England area, we invite you to check out newenglandparkingcouncil.org and join us at our next Municipal Forum! Thanks to the City of Newton for allowing us to host our annual Municipal Forum in your beautiful city. ◆ RITA AZRELYANT, MA, CAPP, is principal consultant and owner of Laybel Consulting, LLC. She can be reached at laybelconsulting@gmail.com.

Members Say … “The Municipal Forum was very inspirational, educational, and engaging. The sessions were very informative, as was the audience dialogue. The session topics were spot-on with how the parking industry is changing and the connection between transportation and mobility, and ultimately, how this is critical to successful economic and community development. Thank you to the NEPC Muni Forum team and their co-leaders, Faye Morrison and Brook Nelson—great job!” —Kathryn Hebert, PhD, City of Norwalk, Conn.

“NEPC rocks! What a team!” —Joseph Balskus, VHB. “The participation this year was exceptional in all aspects, from attendance, speakers, contents, to exchange of ideas. Thanks to everyone who attended this year’s forum. It was time well spent to learn what’s going on in our communities, reconnect with colleagues, and establish new relationships.” — Brooke Nelson, Town of West Hartford, Conn.

“Since joining NEPC two years ago, I have found it to be a well-run organization that is great to belong to and participate in. In addition to the networking opportunities, the forums and annual conference have provided me with a wealth of industry knowledge and resources.”

“The NEPC Municipal Forum did not disappoint. There was record turnout by municipalities, administrators, service providers, and vendors. The speakers and topics were relevant to our changing industry and very informative.”

—Frank Petise, City of Stamford, Conn.

— Stathis Manousos, LAZ Parking

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Thank you to our 2020 Platinum Sponsors:

NEPC BOARD OF DIRECTORS PRESIDENT

Kathryn Hebert, PhD City of Norwalk, Conn. VICE PRESIDENT

Matthew Lazowski WPS Heather Matthews Savvy Gal Tech

Andy Hill DESMAN, Inc.

Brooke Nelson Town of West Hartford, Conn.

SECRETARY

Frank Petise City of Stamford, Conn.

Suzanne Rinfret City of Sommerville, Mass. TREASURER

Stathis Manousos, LAZ Parking, LLC Rita Azrelyant, CAPP Laybel Consulting LLC Joe Balskus VHB Jamie Groff Michael Casalinuovo Conduent, Inc.

Carey Redd II, CAPP New London, Conn., Parking Authority Jim Sarafin Harvard University Faye Morrison City of Newton, Mass. NEPC ASSOCIATION AND EVENTS MANAGER

Dawn Marti Newman Concepts

Unparalleled data mining down to the bay level. Maximized ops control with data-driven insights. Elevating CX through intelligent infrastructure.

The innovation hub for next-generation parking.

Our pioneering smart-sensing parking guidance system (PGS) continues to anticipate the future with additional beyond-guidance technologies. Already proven in hundreds of successful installations worldwide, it’s the only PGS to seriously consider. Find out why. +1 917-793-5400 www.parkassist.com

PARKING-MOBILITY.ORG / APRIL 2020 / PARKING & MOBILITY 55

/ Propark Mobility Names Kevin Gordon Senior Vice President of Operations PROPARK MOBILITY ANNOUNCED KEVIN GORDON has been named as the company’s senior vice president of operations, West region. “Kevin has personified strong leadership since he joined the Propark Mobility family,” says Propark CEO John Schmid. “We’re excited about his new role as our senior vice president of operations, West region, where he will be responsible for growing our portfolio of commercial, health care, and hotel accounts while continuing to advance all aspects of current client business.” Gordon’s career in the parking industry spans almost two decades, beginning in 2002. As a member of Mile Hi Valet Service, he oversaw more than 10 hotels in Northern California, after a transfer from Washington, D.C. During this time, he led a team of more than 300 employees. Prior to joining Propark, he served as vice president for another parking management company, where he was responsible for the oversight of prestigious hospitality properties and hospitals across California, Pennsylvania, Massachusetts, and D.C. There, he oversaw more than 70 assets, over 100 salaried leaders, and 1,500-plus employees. “Kevin is the right person to lead Propark Mobility’s growth in various verticals and enhance the value of our clients’ assets,” says John Reimers, Propark COO. “He is an intelligent leader who understands the importance service delivery plays in our industry. By positioning Propark Mobility as the leader in providing premium guest parking experiences, it distinguishes our company and our clients from competitors.”

inugo Releases New Customer Management Platform INUGO LAUNCHED its latest version of the inugo Customer Management Platform in the U.S. The platform has a new look and increased functionality, making the management of parking facilities easier than ever. “We are excited to launch the newest version of the platform,” CEO Ben Martel says. “The new look has been received well, and the platform is now easier to use than ever, adding more value to our Full Stack parking solution.” With the new inugo Customer Management Platform, operators can manage private and public parking spaces and gated or non-gated lots and cater for one-off or monthly parkers, as the system was designed with all operators’ problems in mind. Dynamic pricing based on user, time, and

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date is supported, as is the ability to limit access to certain locations (in conjunction with the Intelligent Gate Controller). Payment transactions are securely processed and go straight into the operator’s bank account, keeping the process easy and cashless, with a full history of all transactions and invoices easily viewable on the platform. Gone are the days of anonymous parkers, as the platform also helps operators identify who their parkers are, helping build a relationship and loyalty with them and increasing repeat business. inugo is a Full Stack parking solution. Full Stack parking is an end-to-end digital solution, from a parker-facing mobile app to back-end management system, designed with the operator in mind.

Municipal Parking Services’ Smart Meter Technology Finalist For Awards SMART CITY technology company Municipal Parking Services, Inc. (MPS) announced its Sentry System parking management technology is the source technology for Flint AutoPark, a project that has been identified as one of three finalists in the transportation infrastructure category for the 2020 Smart Cities North America Awards sponsored by IDC Government Insights. The nominated MPS Sentry System technology has been rebranded locally as Flint AutoPark by the Flint, Mich., Downtown Development Authority (Flint DDA). MPS installed Sentry technology in Flint during the summer of 2019 and has been operating it as Flint AutoPark in conjunction with the Flint DDA as part of a public-private partnership since October 2019. “We are thrilled that Flint AutoPark has been named as a finalist for this prestigious award,” says Brian Cassady, CEO of MPS. “The DDA leadership had a very unique and refreshing vision of how consumer-friendly regulated parking should operate, and, fortunately, they selected Sentry as the base technology to bring their concepts to life.” The core capability that makes Sentry so unique is its ability to visually identify and document when a vehicle has arrived at a parking space. It can then monitor the vehicle throughout the parking session and recognize when the vehicle has exited. Those features allow Flint AutoPark to offer consumers unparalleled, flexible payment options. “The idea is to facilitate a touchless, park-and-go experience for drivers rather than subjecting them to fumbling for coins, dropping credit cards in the snow, and playing with a phone payment app,” explains Mark Moran, vice president of research and development for MPS. Sentry’s vision technology provides Flint consumers with several payment options that align with a more convenient experience. Consumers can manually pay for their parking at any time during their parking session without risking a ticket. In addition, consumers may pre-pay for parking prior to enforcement hours and the system will apply payments when enforcement starts. And of course, the system still allows consumers all the typical payment methods offered by more conventional parking technol-

ogy, such as mobile app, credit card, or any denomination of coins except pennies. The ultimate convenience is Flint AutoPark’s Concierge Service. It allows consumers to register their license plates for an automatic touchless payment process that involves no user intervention. After a vehicle arrives, the system recognizes the plate and automatically debits from the driver’s Concierge account for the time the vehicle is parked; drivers never have to use their phone app or access a parking meter for the transaction. This is great for anyone who makes multiple deliveries throughout the day. In addition, it’s extremely convenient for a company to prepay one account and list all their vehicle license plates so that their employees never need to worry about paying a meter and owners never have to worry about getting a ticket. In the event a consumer doesn’t pay, the system is capable of documenting and reporting the violation to an enforcement officer. The officer can then remotely evaluate the evidence and, if desired, issue a citation by mail.

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PARKING-MOBILITY.ORG / APRIL 2020 / PARKING & MOBILITY 57

/ DESIGNA CEO Thomas Waibel Announces Retirement APPROXIMATELY 14 YEARS AGO, a new era began at DESIGNA with Thomas Waibel. Within just a few years, the experienced manager from Vorarlberg, Austria, helped significantly strengthen the long-established German specialist for parking management systems. The passionate technical manager now is leaving the CEO role and joining the company’s supervisory board. Waibel entered DESIGNA for the first time in January 2006. He was in charge of development, production, all supply chain and administrative departments, and marketing and sales. The challenge ahead is to steer the company into successful waters in an ambitious competitive environment. Josef Taus appointed Waibel to the management of DESIGNA for an initial period of three years. In the end, the

three years turned into 14; the position of managing director was followed by various roles as president, board mem-

ber, supervisory board member, and chairman of the board. DESIGNA, which was quickly rejuvenated, has been sailing into success, achieving its national and international goals for many years. Waibel’s motto is, “Try something new; you can always change it if you don’t like it.” It points to his tireless creative strength. No fewer than eight

patents underline the high demands Waibel places on himself. They include a safety system for automatic equipment cabinets and a brake sensor for modern vehicles. DESIGNA’s future path will be more digital than ever before. Digitalization, changes in customer needs, and the drastic changes in mobility will require DESIGNA to have a strong will to change, Waibel predicts. The parking garage will no longer remain a place to just leave the car. It will have to evolve into a hub in an integrated mobility concept—with further transport means for long distances and urban means of transport such as bicycle, bus, or e-mobile. DESIGNA would like to thank Waibel for his sustained and successful teamwork.

ParkVia Renews Contracts with airBaltic PARKVIA HAS SECURED its third consecutive contract renewal with Latvia’s flag carrier, airBaltic. With a partnership dating back to 2014, ParkVia has worked alongside the airline the past six years to offer passengers the option of pre-booking parking at one of 80 European airports through a dedicated, white-label site. Along dynamic pre- and post-booking touchpoints, customers are also able to compare individual car park features, prices, and consumer reviews via the platform’s intuitive search engine capabilities. As the leading carrier in the Baltics, the airline is perfectly situated from its primary and secondary hubs in Riga, Tallinn, and Vilnius to provide a gateway of short-haul flights across 36 countries. ParkVia’s expertise in developing and marketing online channels to boost the visibility and reach of its partners’ parking offers enables ease of access for a global network of customers looking for a fast yet intelligent booking service.  Jolanta Rema, airBaltic vice president of e-commerce and

58 PARKING & MOBILITY / APRIL 2020 / PARKING-MOBILITY.ORG

commercial distribution, says, “2019 was a record year for our airline, with passenger numbers hitting the 5 million mark and new routes added to our already extensive flight network. In order to continue this impressive pattern of growth, we rely on the expertise of our partners to strengthen our overall offering for our customer base. “Our collaboration with ParkVia has evolved profitably for both parties over the three previous contract terms, and we anticipate an equally successful fourth term as we enter 2020 as the region’s largest carrier.”

Carolina Time Equipment Newest Local Resource for Mobility Solutions FLOWBIRD GROUP announced its partnership with Carolina Time Equipment, a parking and access systems supplier based in Charlotte, N.C. The exclusive agreement will expand and strengthen Flowbird’s distribution network in the eastern U.S. Carolina Time has established itself as a leader in the sales and service of advanced state-of-theart parking, access, and time and attendance systems for clients throughout the Carolinas, Virginia, and Georgia. This agreement allows the company to sell, support, and service Flowbird products and systems, including smart kiosk solutions, mobile payment applications, and a suite of webbased parking management tools. Carolina Time brings significant experience and expertise to the Flowbird distribution network. The company was founded in 1959 and has continued to research the latest technologies, parking solutions, and product offerings to expand into multiple markets and provide top customer value. “We believe that our clients deserve a trusted local resource that can provide effective solutions,” says Benoit Reliquet, president of Flowbird. “Our new distribution partner, Carolina Time, is able to do that and much more, so we are very excited.” With the many years of parking industry experience offered by Carolina Time, Flowbird’s clients and prospects can be assured of excellent customer service, training, and guidance on best practices.

“We are extremely pleased to partner with Flowbird. This alliance strengthens Carolina Time’s ability to continue to offer our clients the most advanced and reliable product offering,” says Clint Joy, CEO of Carolina Time. “We look forward to a long and productive relationship.” “The technology in the parking industry is moving quickly, and there are many different ways to solve problems now,” Reliquet says. “Our partners know their markets, and they know the trends in the industry, which puts Flowbird in a good position at the local level to help address those problems.” The Flowbird distribution network in the US now consists of 24 distribution partners covering over 30 states.

Access Professional Systems Chosen for Westin Mission Hills Golf Resort & Spa ACCESS PROFESSIONAL SYSTEMS announced it has been selected by the Westin Mission Hills Golf Resort & Spa in Palm Desert, Calif., to install an advanced TIBA parking technology suite. The equipment will be paired with Westin’s Opera PMS interface to provide an exceptional and seamless parking experience for hotel guests. The project is part of the hotel’s initiative to help provide a better, more secure guest parking experience. “We’re extremely excited and honored to have been chosen by the Westin family for their inaugural transition to automated parking controls,” says Chris Dix, director of business development for Access Professional Systems.

“With several large annual events taking place just down the road, the hotel had been wanting to make this move for many years in order to secure their parking inventory. We’re extremely pleased to be a part of these important improvements.” The Westin Mission Hills parking technology suite will include six lanes of TIBA revenue control equipment. The parking technology suite will be fully integrated with Westin’s Opera PMS, which will permit guests to use their room keys to enter and exit the parking facility. The state-of-the-art parking technology suite will provide an extraordinarily convenient parking experience for hotel guests.

PARKING-MOBILITY.ORG / APRIL 2020 / PARKING & MOBILITY 59

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