The Parking Professional May 2016 by International Parking & Mobility Institute

IPI’s Role with NCS4

Crime Prevention through Design

THE INTERNATIONAL PARKING INSTITUTE

Staying Safe

Parking’s role in community security

NIMS, ICS, and Parking

Sheltering in Place

MAY 2016

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WAYFINDING MAY 2016 | Volume 32 | Number 5

Big Events, Big Challenges

The Parking Professional: How did NCS4 get its start? Lou Marciani: In 2005, faculty members initiated research in sport security. We began with grants from the Office of Mississippi Homeland Security and the U.S. Department of Homeland Security to study risk assessment, simulation modeling for evacuations, and training. As a result of our research, The National Center for Spectator Sports Safety and Security was established in 2006. The purpose of the national center is to support the advancement of sport safety and security through training, professional development, academic programs, and research. NCS4 collaborates with professional leagues, open-access events, intercollegiate and interscholastic athletics, along with professional associations, private-sector firms, and government agencies. TPP: What are some of the safety concerns NCS4 has dealt with? LM: Since 2006, we have worked with the sport industry assisting

INTERNATIONAL PARKING INSTITUTE | MAY 2016

How sport safety and security are greatly enhanced by parking and now, by IPI. with their safety and security issues for stadiums, arenas, and outdoor events. The emphasis has been on terrorist activity. Research has indicated many common vulnerabilities in terrorist activities as well as all-hazard incidents. To protect facilities against threats and to mitigate the effect of an attack, we have been assisting sport organizations with the following countermeasures: ● Planning and preparedness. ● Personnel development and training. ● Access control strategies. ● Barrier protection. ● Communication and notification. ● Monitoring, surveillance, and inspection. ● Infrastructure interdependencies. ● Cybersecurity. ● Incident response. parking.org/tpp

TPP : What obstacles do sports venue have to implementing certain safety solutions? LM: The No. 1 obstacle is funding for physical security measures that include equipment, personnel, and procedures. In addition, educating administrations on the importance of enhancing security measures can be a challenge. TPP : How has event safety evolved over the years? LM: Event safety and security has evolved since 9/11. Providing a safe and secure environment is a priority for all stakeholders involved in delivering a sporting event. The increasing profile of sport and event properties has resulted in increased exposure to risks that affect spectators, participants, and other entities. High-profile sport events provide a perfect target for terrorists. It is important for sport managers responsible for safety and security planning to be able to detect, deter, respond to, and recover from a catastrophic incident, be it natural or man-made.

MAY 2016 | INTERNATIONAL PARKING INSTITUTE

vehicles. Promoting a safe and secure environment is important for the businesses within

to consider, such as location, parking facilities can often be at risk for “opportunity” crime, given the relatively low occupancy. A non-scientific review of crime data shows that among all types of real estate (excluding residential), parking facilities can be prone to larceny and violent crimes. The data also show that a majority of individuals assaulted in parking structures are women walking alone to their vehicles.

Inherent Challenges

Parking Safety by Design

By Khurshid Hoda

Crime prevention through environmental design boosts safety with relatively easy steps for both new builds and existing-structure retrofits.

have a psychological effect on a criminal. It should discourage potential criminals from committing a criminal act. Examples of deterrence are adequate lighting, closed-circuit TV (CCTV) monitoring, and signs posted indicating security patrols within and around the facility. The opportunities for criminal activity in a parking facility can be significantly reduced by properly planning and implementing security measures in the design and construction of the parking facility. The security measures should seek to affect both the psyche of the criminal mind and the parking patron, as well as improve the physical conditions within the facility with proven security enhancements.

By Design Incorporating security features in the design of a parking structure is one of the best examples of crime prevention through environmental design (CPTED). This approach deters criminals by making them feel trapped, out of place, exposed, and concerned that others inside and outside the

MAY 2016 | INTERNATIONAL PARKING INSTITUTE

in fact a component of NIMS. So what does each do, and how are they relevant to parking professionals? Read on.

INTERNATIONAL PARKING INSTITUTE | MAY 2016

n the first grade at Washington Elementary School, Lawton, Okla., the bell rang and our teacher instructed us to leave our classroom, line up in the hallway, turn and face the wall, kneel, lower our heads between our knees, and place our hands over our heads. I was scared—my parents never taught me to do this. Later that day, I relied on my older brothers who also attended Washington Elementary, to explain this event to me. I was quickly schooled on something called the W, when big terrible bombs would be dropped on us because of our proximity to Fort Sill and everything would burn up instantly! My brain went to a weird place of rationalization. Why was it called a Cold War if that country was going to cause everything to burn up? Later in life, I realized that in that moment I had for the first time experienced sheltering in place. More recently, I wrote, “First responders were traditionally thought of as local fire, police, and emergency medical personnel who respond to events such as fires, floods, traffic or rail accidents, and hazardous materials spills. However, due to increased concerns about bioterrorism and other potential terrorist attacks, the definition of first responders has been broadened. Presidential Directive 8 (DHS) defined the term ‘first responder’ as ‘individuals who in the early stages of an incident are responsible for the protection and preservation of life, property, evidence, and the environment, including emergency response providers as defined in section 2 of the Homeland Security Act of 2002 (6 U.S.C. 101), as well as emergency management, public health, clinical care, public works, and other skilled support personnel (such as equipment operators) that provide immediate support services during prevention, response, and recovery operations.’”

CONSTANT PROGRESS

IPI’s volunteer leaders have been hard at work via the association’s committees, advancing the parking profession with programs, initiatives, and research. Here’s what they’ve been doing so far this year.

CO-CHAIRS: Rick

Decker, CAPP, and Anderson Moore

Consultants Committee The Consultants Committee is participating in numerous IPI initiatives that cross committee lines. The committee is supporting the Parking Matters® initiative to create case studies that demonstrate just how critical parking programs are to our cities, campuses, and transportation networks. In addition, the consultants are actively engaged in supporting IPI’s Green Star Exhibitor program, which gives recognition to companies that provide sustainable solutions, products, and services that are in line with IPI’s Sustainability Framework. We are working with the Smart Card Alliance to generate a timely and relevant update to the EMV and Parking White Paper and help guide parking professionals through the transition to Europay MasterCard Visa (EMV) technology. And we are bringing back the Consultants Talk Back panel to the 2016 IPI Conference & Expo, this time with a focus on mobility and alternative transportation.

Constant Progress

CO-CHAIRS: John

Bushman, PE, and Mark Santos, PE

Education Development Committee Last summer, the Education Development Committee (EDC) welcomed several new members. The current committee, comprised of 16 volunteers, continues its tradition of effective and relevant output. The committee’s recent focus has included an update to the CAPP Resource Guide, a refresh of the CAPP practice exam,

INTERNATIONAL PARKING INSTITUTE | MAY 2016

parking.org/tpp

INTERNATIONAL PARKING INSTITUTE | MAY 2016

and the development of new online courses, including “Technology Trends” and “Foundations of Finance.” These two courses, as well as other online courses, are available for purchase through IPI. It is important to note that several of the courses have been provided to state and regional parking organization workshops as part of their front-line, in-person training efforts. Recently, Denny Smith, PhD, joined the IPI staff and is working with several committee members to further professionalize our education products. Next in the queue for the EDC is to work closely with the USGBC and develop course content in support of the Green Garage Certification process (now known as Parksmart). CO-CHAIRS: Tom Wunk,

MAY 2016 | INTERNATIONAL PARKING INSTITUTE

Jones and Ken Smith, CAPP

Membership Committee New members, first-time attendees, and member prospects will have plenty on tap to welcome them at the 2016 IPI Conference & Expo, May 17–20, in Nashville. Among them: ● A new-member/first-timer orientation that will include a fun speed-networking social session featuring topics designed to get the conversation flowing. ● Conference morning meet-ups in Central Perks, a relaxed coffeehouse setting, with membership committee members on hand to greet. Look for membership committee members wearing big buttons that say “Ask Me Why I (Heart) IPI,” and share your personal stories about how IPI benefits you, your career, and your organization.

MAY 2016 | INTERNATIONAL PARKING INSTITUTE

“Taking appropriate shelter is critical in times of disaster. Sheltering is appropriate when conditions require that you seek protection in your home, place of employment, or other location when disaster strikes. Sheltering outside the hazard area could include staying with friends and relatives, seeking commercial lodging, or staying in a mass-care facility operated by disaster relief groups. “To effectively shelter, first consider the hazard, and then choose a place in your home or building which is safe for the hazard. For example, for a tornado, a room should be selected that is in a basement or an interior room on the lowest level away from corners, windows, doors, and outside walls.” Being conscious of your environment and surrounding while paying attention to where you are and what is occurring gives you the best opportunity to assist others and help yourself in quickly determining a safe place to go. Sheltering in place is about protecting yourself and those who are with you at the time a hazardous event occurs. The February 2013 Presidential Policy Directive (PPD-21) provides an “all hazards definition,” which helps us understand that no single definition is going to cover every situation or event: “A threat or an incident, natural or manmade, that warrants action to protect life, property, the environment, and public health or safety, and to minimize disruptions of government, social, or economic activities. It includes natural disasters, cyber incidents, industrial accidents, pandemics, acts of terrorism, sabotage, and destructive criminal activity targeting critical infrastructure.”

Why In Place Sheltering in place is about protecting yourself and those who are with you at the time a disastrous event occurs, regardless of its origin. To do this, one would have to plan for a disaster, thinking about what actions he or she would take to ensure his or her own safety along with that of his or her family, friends, acquaintances, and co-workers. Sheltering in place may also be defined as the here and now: You finally have the time to take that long vacation to go cross-country and suddenly find yourself in the middle of very cold, icy weather on the interstate, where all traffic has come to a standstill. During the winter of 2010 in West Texas, an ice storm shut down I-20, leaving hundreds of people stranded for hours. Are your ready to shelter-in-place in your vehicle? It’s a great example of needing to plan ahead. KnoWhat2do. com recommends having the following items in your car: ● Flashlight with extra batteries. ● First-aid kit and manual. ● White distress flag. ● Tire repair kit, booster/jumper cables, pump, and flares. ● Bottled water and non-perishable food items. ● Seasonal supplies to combat weather conditions— blankets, gloves, etc. ● Local maps. In his book “Disaster Response and Recovery,” author David McEntire defines sheltering as “the location or relocation of evacuees or others to places of refuge, a function that is frequently required in many disasters.” In planning to shelter, we need to include those who may need assistance for physical reasons in getting and staying somewhere safe.

MAY 2016 | INTERNATIONAL PARKING INSTITUTE

Why parking professionals need to understand NIMS and ICS and what each can do in a disaster.

What it means to shelter in place and how to know it’s the right decision during a crisis.

By Geary Robinson, PhD, CAPP

parking.org/tpp

More than Acronyms

Staying Put

What it means to shelter in place and how to know it’s the right decision during a crisis.

A quarterly update from IPI’s volunteer committees.

CAPP, and Josh Cantor

ITS Parking Task Force It has been an exciting couple of months within the ITS Parking Task Force as we have been actively pursuing presentation opportunities nationwide. We were selected to present at the New England Parking Council Spring Conference & Tradeshow in late March and were offered a special opportunity to present during the IGNITE session at the 2016 IPI Conference & Expo. Part of the task force’s recent efforts has been to format our current presentation to the IGNITE timeframe of five minutes, which has been an interesting challenge. We were also fortunate enough to have an article published in the February edition of The Parking Professional that highlighted a traffic management center (TMC) and our objectives. Lastly, we are putting the finishing touches on the Tennessee DOT-TMC visit, which will serve as the only offsite facility tour offered at this year’s IPI Conference & Expo in Nashville, Tenn. CO-CHAIRS: Jason

First Responders The Homeland Security Act of 2002 would have acknowledged and included the principal, teachers, and staff who, back in 1959, cared about their students and would risk their own lives to teach us how to be safe. They are included in the description of “skilled support personnel (such as equipment operators) that provide immediate support services during prevention, response, and recovery operations.” Different types of events dictate changes in the types of sheltering in place used during crisis. Active-shooter situations may require barricading doors or hiding in locked closets. Weather-related events may dictate seeking shelter in a basement or a closet in the center of the first floor of a home or building. The weather event may last for a few minutes, several days, weeks, or months. The U.S. Federal Emergency Management Agency (FEMA) states on its website:

INTERNATIONAL PARKING INSTITUTE | MAY 2016

Awards of Excellence Committee IPI’s Awards of Excellence competition for new facilities, surface lots, innovative programs, sustainable new construction, and restoration of existing structures never ceases to amaze the committee. Committee members review the entries each year; at press time, members just completed our second year of online judging and are looking forward to turning it up a notch in the 2017 competition by increasing the total number of overall entries. Every year, it’s tougher to choose the beautifully designed facilities, technology-driven innovative programs, and overall architectural achievement winners. Prior to opening the upcoming 35th annual competition, the committee will be streamlining the category criteria and looking at ways to increase the total number of entries. The committee will also be moving the timing of the competition’s timeline for entries to begin in summer 2016 with a deadline moving to late fall 2016. For more information, visit parking.org/aoe.

parking.org/tpp

incorrectly used interchangeably. ICS is

staying put.

Crime prevention through environmental design boosts safety with relatively easy steps for both new builds and existingstructure retrofits.

There are some characteristics inherent in parking facilities that make ensuring safety and security for parking patrons and their

parking.org/tpp

The terms NIMS and ICS are often

Parking Safety by Design

structure. Part of developing an effective parking structure includes helping ensure

INTERNATIONAL PARKING INSTITUTE | MAY 2016

such as terrorism or natural disasters.

Why parking professionals need to understand NIMS and ICS and what each can do in a disaster.

the facility and the future success of the parking facility.

the basic tenants of the Na-

the activation of an ICS structure are not limited to large-scale crisis events

ACRONYM 32

that design elements support a safe and secure environment for patrons and their

vehicles a challenge. A criminal’s vehicle looks like nearly every other vehicle so it would likely not be noticed in a parking facility. Additionally, blind corners, sightline obstructions, and parked vehicles can provide a hiding place for a criminal and potentially block the lighting in the area where a criminal could hide. Often, a parking patron’s ability to see and be seen is reduced because parking structures are partially or fully enclosed, elevated, have multiple levels, or include ramps that provide vehicular access to multiple floors of the facility. Although there is no one perfect solution when determining how to address the security of a parking structure, providing reasonable safety and security in the parking facility is in the best interest of the owner and the traveling public. Reasonable security measures will help to deter and prevent criminal activity. For a security measure to be a deterrent, it has to

professionals to understand

and the implementation of NIMS or

More than

AFETY AND SECURITY are important aspects of operating a successful parking

If the facility should experience criminal activities, the negative effect on the business and its patrons can greatly damage the parking organization’s reputation. Once a negative impression is publicly released in the media, it is difficult to reverse its effect on the businesses and gain back the trust of parking patrons. Parking facilities, especially multi-level structures, encompass large land areas but have a low activity level compared to the businesses they support. Typically, the building and the businesses within the building are where patrons congregate, and there is a small percentage of individuals in the parking facility compared to those inside the building. Although there are various factors

t is important for all parking

are relevant to the parking industry,

TPP : What effect does parking have in providing a safe environment at sporting events? LM: Parking plays a much greater role today than in the past. We

28 S

tional Incident Management System (NIMS) and the Incident Command System (ICS). The fundamentals of each

ISTOCK

OME OF THE BIGGEST SPECIAL EVENTS IN THE WORLD HAPPEN IN SPORTS, and perhaps nowhere are there more people parking in a compact area at a single time. Sporting events bring unique security challenges, and many start right in the parking area.

The National Center for Spectator Sports Safety and Security (NCS4) at the University of Southern Mississippi supports the advancement of sports safety and security through training, professional development, academic programs, and research. The organization works with professional leagues, collegiate athletics, and professional associations, private firms, and government agencies to promote special-event security. NCS4’s director, Lou Marciani, is the principal investigator in more than $9.4 million in externally funded grants through the Mississippi Office of Homeland Security and U.S Department of Education. He has an extensive background in sports management, was executive director of two sports governing bodies for the U.S. Olympic Committee, and is an expert in sports event safety and security. He recently talked with The Parking Professional about security at sporting events and the critical role played by parking and IPI.

By Mark D. Napier, CAPP

How sport safety and security are greatly enhanced by parking and now, by IPI.

Lou Marciani

Editor’s Note

DEPARTMENTS

6 Entrance 8 IPI Board Member Profile 1 0 Consultants Corner 1 2 The Green Standard 1 4 The Business of Parking 1 6 Financial Matters 1 8 Parking Spotlight 2 0 IPI’s Ask the Experts 5 0 IPI in Action 5 2 State & Regional Spotlight 5 6 Community Digest 6 2 Parking Consultants 6 4 Calendar of Events 6 5 New and Renewing IPI Members 6 6 Advertisers Index

STAYING SAFE

iving in a close-in suburb of Washington, D.C., I spend a lot of time in parking garages. Like most people, I absolutely use them when I go downtown or to the local mall, but scarce real estate means even trips to the grocery store, Target, most restaurants, or the sporting goods shop involve parking in decks. Even my closest Trader Joe’s—the chain known for sparse customer parking—has a garage. For the most part, I feel safer in those structures than I did even a few years ago, and for reasons that come as no surprise to readers of this magazine. Reflective paint, LED lights, lots of glass around elevators and stairwells, and cameras in every nook and cranny mean I at least have a perception of being safe. This issue is all about safety and parking, from the role parking professionals play at large sporting and special events, to designing garages with a goal of keeping people safer, to knowing how and when to shelter in place, to national systems designed to keep things calm and under control during emergencies. This is an issue to keep and pass around to everyone in your organization because there’s something to learn for everyone at every level of your responsibility chain. We hope it sparks some great conversation and action where warranted. Some of you are likely reading this from the Gaylord Opryland in Nashville. If so, welcome to the 2016 IPI Conference & Expo! Please be sure to say hello during the week, visit the IPI Member Services Center on the Expo floor, and take advantage of every learning and networking opportunity presented by the biggest and best event of its kind in parking. As always, please let me know what you think of this issue—my email address is below. I hope you enjoy it and learn from it. Safety first. See you at the Conference! Until next month…

6 6 Parking Break fernandez@parking.org

parking.org/tpp

MAY 2016 | INTERNATIONAL PARKING INSTITUTE

ENTRANCE Publisher Shawn Conrad, CAE conrad@parking.org Editor Kim Fernandez fernandez@parking.org Contributing Editor Bill Smith, APR bsmith@smith-phillips.com Technical Editor Rachel Yoka, LEED AP BD+C yoka@parking.org Advertising Sales Bonnie Watts, CEM watts@parking.org Subscriptions Tina Altman altman@parking.org. Graphic Design BonoTom Studio info@bonotom.com Proofreader Melanie Padgett Powers For advertising information, contact Bonnie Watts at watts@parking.org or 571.699.3011. For subscription changes, contact Tina Altman, taltman@parking.org. The Parking Professional (ISSN 0896-2324 & USPS 001436) is published monthly by the International Parking Institute. 1330 Braddock Place, Suite 350 Alexandria, VA 22314 Phone: 571.699.3011 Fax: 703.566.2267 Email: ipi@parking.org Website: parking.org Postmaster note: Send address label changes promptly to: The Parking Professional 1330 Braddock Place, Suite 350 Alexandria, VA 22314 Interactive electronic version of The Parking Professional for members and subscribers only at parking.org/tpp. Periodical postage paid at Alexandria, Va., and additional mailing offices. Copyright © International Parking Institute, 2016. Statements of fact and opinion expressed in articles contained in The Parking Professional are the sole responsibility of the authors and do not necessarily represent an official expression of policy or opinion on the part of officers or the members of IPI. Manuscripts, correspondence, articles, product releases, and all contributed materials are welcomed by The Parking Professional; however, publication is subject to editing, if deemed necessary to conform to standards of publication. The subscription rate is included in IPI annual dues. Subscription rate for non-members of IPI is $120 per year (U.S. currency) in the U.S., Canada, and Mexico. All other countries, $150. Back issues, $10. The Parking Professional is printed on 10 percent recycled paper and on paper from trees grown specifically for that purpose.

MEETING, GREETING, LEARNING, ENERGIZING By Kim Jackson, CAPP

t is hard to believe it is already May and time for another awesome IPI Conference and Expo. As Board Chair, I hope to see and reconnect with many old friends and meet many new parking professionals in Nashville. For those of you not able to attend this year, I’m sorry you cannot join us but look forward to seeing you next year. I have been in this industry nearly 30 years, and whenever I’ve thought of parking and transportation, my primary focus has been on automobiles and transit, both rail and bus. During the past decade, while still focused primarily on those modes of transportation, our industry has broadened its thinking to include using alternate-fuel vehicles to reduce carbon emissions; building sustainable facilities and using sustainable materials; using technology to improve customer service, especially with mobile phone apps; and promoting alternate modes of transportation as viable commuter options. On a chilly Saturday morning in February, I had the privilege of speaking at the New Jersey Bike and Walk Coalition Summit. I must admit, I was totally surprised to arrive 45 minutes early and be greeted by more than 150 people already networking and sharing a light breakfast. I reflected back to my first time attending an IPI Conference. At the New Jersey Bike and Walk Coalition Summit, people in attendance represented cycle clubs, municipalities involved in Complete Streets programs, commuter agencies interested in the last-mile commute, New Jersey officials involved in regional and economic development, professionals from other local colleges and universities, urban planners and engineers, and members of the Princeton community. In a single moment, I was humbled and reminded there is a growing biking and walking community. Those of us engaged in transportation demand management programs in higher education offer many bike-related programs—bikeshare, covered bike parking, gym amenities, etc.—but we may not focus enough attention on this growing culture. Its members are very interested in our intersections and connections, relying on our assistance to promote safer bike lanes, and provide bike parking, offer bike commuters more incentives, and reduce our dependency on automobiles, trains, and buses. As I headed home after the summit (yes, in my automobile), I reflected on all the information I had gathered and was really excited to reexamine our biking programs and create new synergies. My hope is that this year’s IPI Conference & Expo in Nashville, much like the Summit did for me, reminds you of the breadth of our organization; provides opportunities to reconnect with old friends; lets you make new acquaintances, garner invaluable information, and make purchasing decisions; and leaves you reenergized. Welcome to Nashville. Enjoy!

INTERNATIONAL PARKING INSTITUTE | MAY 2016

KIM JACKSON, CAPP, is director of transportation and parking services and university staff services development at Princeton University and chair of the IPI Board of Directors. She can be reached at kimj@ princeton.edu.

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IPI BOARD MEMBER PROFILE

BRIAN SHAW, CAPP Director, Parking & Transportation Services Stanford University Member, IPI Board of Directors

ne of the great, time-tested ways to learn and experience life is to travel. Whether it’s family visits, business travel, or a long-awaited vacation, I have been fortunate that throughout my adult life, I have had opportunities to travel to all parts of the U.S. and various areas of Canada, Mexico, the Caribbean, Europe, and, most recently, China and Hong Kong. By traveling, particularly outside of the U.S., I have been able to see innovative approaches to parking and transportation challenges. During a recent trip to China, I saw the great progress being made to improve that country’s transportation infrastructure. New highways, rail lines, electric buses, and bike paths could be seen everywhere. But I also saw people walking along six-lane roads with no sidewalks, streets being used as commandeered parking lots, motorized scooters driving the wrong way down streets and sidewalks, and three-wheeled carts competing with speeding cars and trucks, along with a propensity for honking and flashing lights in lieu of using turn signals. Driving in China is akin to bumper cars—it’s unpredictable and everyone seems to be out for themselves. And a constant haze hangs in the air, particularly further north and inland. It reminded me of growing up in Los Angeles in the 1970s and becoming winded playing outside. I hope that as China continues to improve its infrastructure and its people become more seasoned drivers, the driving experience will be more akin to what is experienced in North America and Europe. If my hometown of Los Angeles can clean up its air, I have hope that China can do the same. I saw more electric cars, trucks, and buses in China than I have anywhere else. More of that will surely be needed. In Hong Kong, I saw what has to be the most diverse and international city on earth. And everyone seems to get along. At six feet, three inches, I stood out walking on Hong Kong’s crowded streets but never felt ill at ease or ostracized. People always asked where we were from and were glad we came to their great city. I hope my travels take me back there. While travel can be tiring, frustrating, and difficult no matter where I have gone, I am always glad I made the trip. I’ve learned as much from my travels as I have from formal education or work experience. So get your passport and make a point to see the great world we get to live in!

INTERNATIONAL PARKING INSTITUTE | MAY 2016

CONSULTANTS CORNER

HIRING THE RIGHT PEOPLE By Vanessa Cummings, MDiv, CAPP

o you know anyone with a bachelor of science degree in parking and transportation or a high school diploma with a focus on parking instead of college prep? I doubt it. But when some people are hiring entry-level people for parking, they look for experience in the profession.

People People

VANESSA CUMMINGS, MDiv, CAPP, is supervisor of parking at Columbus State Community College and a member of IPI’s Consultants Committee. She can be reached at vcumming@cscc.edu.

First, you need to have people who like people! Yes, having good skills and no personality is a potential combination to earn customer complaints and personnel issues. You can teach people how to write good tickets, process parking permits and tickets, run a cash register, process paperwork, and look up records. You cannot teach positive attitudes and a willingness to serve. Directors, assistant directors, and managers should be people with prior parking experience. However, you can hire the right person with no experience who has the right attitude and leadership style to drive your operation forward with fresh ideas. So, how do you hire the right people? First, you must realize that parking people are not always viewed as customer-friendly—we’re sometimes compared with Department of Motor Vehicles (DMV) personnel. I’m not saying DMV people are unkind, but they might be viewed through a negative lens. Enforcement personnel are often accused of hiding in the bushes (which are usually only hip-high), lying in wait for meters to expire, and watching for running vehicles to be left unattended while standing or parked in fire lanes, on sidewalks, and in handicap-access areas and spaces. Some ticket recipients will actually argue that their vehicles were not parked because their cars were running. Parking professionals have to listen to these stories with a straight face and without taking insults and

INTERNATIONAL PARKING INSTITUTE | MAY 2016

accusations personally. They also need to know how to utilize these interactions as teachable moments that might not result in citations, but rather kindly educating drivers about what they did wrong and why it matters.

Positive Traits To hire the right people, look for some or all of the following personality traits: ●● A genuine smile. These people will not just smile and chuckle when nothing is funny. They will smile appropriately, and it will not appear contrived. ●● Honesty. When asked to describe an area for growth or a mistake they made, these people don’t say they can’t think of anything. They will tell you what they messed up and what they learned from the experience. ●● Service attitude. Give them a challenging customer service scenario and ask how they would handle it. ●● A team-first attitude. Ask them for an example of when and how they worked as a team in a work environment and their role on the team. ●● The right perceptions. Ask their perception of parking (good and bad). Expect and accept whatever they say, including negative perceptions or thoughts. Remember, those who have received tickets may turn out to be great enforcers due to their unique perspectives. ●● Initiative and creativity. Ask what they would do to improve negative or maintain positive perceptions. What would change their own perspective? These are just a few questions that delve into the personality and work style of applicants beyond their basic ability to do the job. Remember, people can be taught how to do the job, but they cannot be taught to be happy, enjoy the job, or have a positive attitude or disposition. The goal is for people to park and head to their destinations without much thought. If they accomplish that, then the parking professionals’ jobs are done well.

SHUTTERSTOCK

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THE GREEN STANDARD

PARKING EMBRACES THE 21ST CENTURY By Paul Wessel

PAUL WESSEL is director of market development for the U.S. Green Building Council. He can be reached at pwessel@ usgbc.org.

A few key ideas motivated our commitment to working together: ●● We knew that automobiles are parked for roughly 95 percent of their lifetimes, yet we hadn’t thought deeply about how parking spaces affect the environment. ●● We knew 21st century parking needed to evolve and that sustainable mobility, smart parking, and intelligent transportation were our future. We realized that we either needed to build a new business model or we would go the way of the typewriter and the eight-track player. ●● We realized that if we weren’t part of the solution, we were part of the problem. Transportation contributes to nearly a quarter of greenhouse emissions, and 75 percent of that is from the cars and pickup trucks we park every day. ●● And we knew that Parking Matters®. We recognized that parking had the opportunity and the resources to make a difference, and we committed to seizing and realizing that opportunity. During the next few years, hundreds of parking professionals contributed their ideas and passions to the development of Green Garage Certification. We presented to the National Governors Association, Urban Land Institute, American Planning Association, Building Owners and Managers Association, U.S. Department of Energy, and many others. Green Garage Certification was established as the world’s only rating system defining and recognizing sustainable practices in parking structure management, programming, design, and technology. The standard was created to offer significant benefits across the board—to drivers, tenants, building owners, property managers, and society overall. The industry-driven, field-tested road map for high-performing new and existing parking garages recognized that forward-thinking facilities would shape tomorrow’s sustainable mobility network. At the 2015 IPI Conference & Expo, back at Mandalay Bay, we celebrated the pioneers who achieved the first seven Certified Green Garages. Later, we gathered and shared notes about what it meant to be those pioneers. “Everything I do now, I always look beyond the front page to see what type of product that is,” explained ABM’s Mario Izaguirre. “How is that going to impact my operation? How is it going to benefit in my process of

INTERNATIONAL PARKING INSTITUTE | MAY 2016

keeping the certification? Everything that we do now has to be great.”

More to Celebrate This year, we’re celebrating the acquisition of the GPC by Green Business Certification, Inc. (GBCI), the certification body for the U.S. Green Building Council’s (USGBC’s) global LEED green building rating system. And we’re applauding IPI’s induction as a USGBC Education Partner, joining the ranks of the best-in-class education providers for individuals across the globe looking to build their green building and sustainable transportation knowledge. At the 2016 IPI Conference & Expo, Mahesh Ramanujam, USGBC COO and GBCI president, will welcome the new partnerships and share the vision of transforming building, transportation, and energy markets around the globe. Together, we will explore how the USGBC’s work in China, Latin America, India, and Europe will mesh with IPI’s expanding global presence to help grow sustainable transportation systems in our rapidly urbanizing world. “Parking and sustainability are not mutually exclusive concepts. Every story about a green building is a story about people—and every story about parking is a story about connections between people and their community,” explained Ramanujam earlier this year. “Through collaborative, integrated, and innovative green parking practices, we can advance sustainable mobility. This will enable our parking structures to achieve increased energy efficiency, reduced environmental impact, improved parking space management, integrated mobility solutions and technologies, enhanced performance, and stronger community relationships.” Margaret Mead famously said, “Never doubt that a small group of thoughtful, committed citizens can change the world; indeed, it’s the only thing that ever has.” Parking professionals around the world are proving just that. And we’re just getting started. I can’t wait to see what we announce next year in New Orleans!

SHUTTERSTOCK

ix years ago at the IPI Conference & Expo, 30 parking professionals gathered at the Mandalay Bay in Las Vegas and welcomed the birth of the Green Parking Council (GPC).

THE BUSINESS OF PARKING HUMAN RESOURCES LEGAL

DO YOU HAVE IT? By Julius E. Rhodes, SPHR

n the landmark Supreme Court case Jacobellis v. Ohio, Justice Potter Stewart reportedly said, “I don’t know what it is, but I know it when I see it.” This might seem like a classic Yogi Berra-ism, but Potter was attempting to classify an observable fact. That brings me to my topic: Do you have “it,” and if so, how do you know for sure?

Identifying Traits

JULIUS E. RHODES, SPHR, is founder and principal of the mpr group and author of BRAND: YOU Personal Branding for Success in Life and Business. He can be reached at jrhodes@mprgroup. info or 773.548.8037.

Let’s assume for the sake of argument that a skilled employee will possess subject matter expertise, good interpersonal skills, a high ethical and moral compass, and a servant orientation. That’s a lot, but go with me. Next, let’s take it on faith that someone with executive presence has all of that and broad knowledge across multiple platforms, the ability and desire to lead, mental fitness, a high degree of consistent effort, and the ability to see and help add to the big picture.

Executive Presence There are three main traits we associate with executive presence. It’s not enough to know what you know

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(knowing only what you know creates functional blindness). You also have to be able to play in someone else’s sandbox. This means having a broad knowledge across multiple platforms. Knowing what you know is good, but being able to increase your scope of influence by expanding your horizons is better and encourages people to seek you out for your perceived expertise. When people gravitate toward you, that’s a sure sign you have “it.” Having “it” also entails ability (which most people have) and possessing an inherent desire to lead (which many people don’t). In business, as in life, the hardest thing to do is execute your plans consistently; that creates a model of excellence for others to willfully follow. People often ask me for the best advice I’ve ever received. Answer: My parents taught me at an early age that no one can tell you how hard you have to work to be successful. A high degree of consistent effort is essential and we must be mentally fit to persevere through tough times by employing the strength of our will even when our bodies want to give out.

Feedback Born executives encourage, accept, and act on feedback. They don’t try to impress people with what they know, and they encourage healthy debate even when it’s clear they know the most about a particular subject. They realize the value of give and take. Leaders put themselves out there and allow results and feedback to speak for them. That’s really the surest sign of whether you have “it.” Knowing for sure comes from the responses we receive from others.

ISTOCK

I am talking about executive presence. We in the U.S. are in a presidential election year, and quite often, we comment about candidates looking or not looking presidential. The reality is, like beauty being in the eye of the beholder, looking presidential or having executive presence is a subjective thing. It’s like asking whether leaders are born or made; the answers depend on myriad variables. While there is no one best way to gain executive presence, there are some things each of us can do to begin the journey. First, we have to look the part. In William Shakespeare’s As You Like It, character Jaques laments, “All the world’s a stage and all the men and women merely players.” He was correct: To the extent we give visual cues that inspire others to follow us, we give ourselves the perception of having “it.”

ON THE FRONTLINE

TWO PLAIN HAMBURGERS. NO FRIES. By Cindy Campbell

ery few of us have ever received specific training on effective listening. My first formal course on the topic came in a workshop about Steven Covey’s book, “The 7 Habits of Highly Effective People.” Covey talks about listening skills, or more appropriately, the lack thereof. One of the points made about his fifth habit—seek first to understand, then to be understood—rang true with me: “Most people do not listen with the intent to understand; they listen with the intent to reply.”

No Fries

CINDY CAMPBELL is IPI’s senior training and development specialist. She is available for onsite training and professional development and can be reached at campbell@parking.org.

In line at a fast-food place (don’t judge me), I recently overheard a conversation that illustrates Covey’s assessment of the importance of listening. “How are you today?” asked the employee. “Would you care to try one of our new menu items?” “No, thank you,” came the reply. “I’d like two plain hamburgers and nothing else. To go.” “Would you like anything to drink?” “No, no drink. Just the burgers.” “Okay. Would you like anything else?” “No. Nothing else.” “OK, so that’s one hamburger …” “No, I’d like two hamburgers.” “OK, so two hamburgers. Would you like any fries?” “No fries. Just two plain hamburgers. That’s it. To go.” “So two plain hamburgers, no fries. And, I’m sorry, what did you say you wanted to drink?” “No drink.” “OK, will that be for here or to go?”

INTERNATIONAL PARKING INSTITUTE | MAY 2016

As I stood there, I could feel the tension radiating from the customer trying to order his meal. I wondered how long it would be before he ventured back in for another hamburger.

Listening Now, I recognize that we don’t sell fast food, but the lesson from this observation still applies. In the parking industry, our product is a combination of services and access accompanied by a healthy dose of problem-solving and chaos prevention. Customers don’t always fully understand or appreciate our services. Often, they can be unpleasant and difficult to assist and yet despite their attitudes and the lack of respect they may exhibit toward us, we must still provide them with an attitude of service. Pretending to listen or only listening selectively is not providing service. It’s withholding service. As industry leaders, we must recognize that active listening plays a vital role in how we are perceived. To be successful, we must instill the attitudes and aptitudes for active listening within our organization. Active, in-the-moment listening conveys significant proof of genuine care about what the speaker is saying, thinking, or feeling. It isn’t necessary to agree with or even to understand everything that is being said; we simply have to set aside our preconceived ideas about what’s coming next and try to understand someone else’s point of view. One last thought on the importance of active listening: Good listening skills can improve relationships beyond the office. Listening effectively can bring understanding and cooperation to our interactions with our friends, our family, and especially our significant others and our children. We owe it to ourselves and to those important to us to be fully present and listen carefully.

ISTOCK

Why do we do this? Were we taught in our formative years to ignore message content? Perhaps not explicitly, but in some ways I suppose we were. For the sake of efficiency or expedience, we learned to listen for key words and to anticipate phrases so that we could reply quickly. As adults, we filter everything we hear through our own life experience and previous knowledge. Sometimes in our haste—certainly more often than we realize—we draw the wrong conclusions, completely missing what someone is really trying to tell us. When this occurs in our business dealings, we risk being perceived as uncaring, disinterested, or even mechanical in our responses. In an industry in which the public’s perception can be critical to our success, leaving customers with a bad impression can prove to be costly on many levels.

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PARKING SPOTLIGHT PROGRAM

DFW MAXIMIZES ITS CAPP KNOWLEDGE By Allen L. Corry, CAPP

ALLEN L. CORRY, CAPP, is assistant vice president, parking business unit, at DFW International Airport. He can be reached at acorry@dfwairport.com.

hen a major airport wanted to find new ways to enhance and recognize its parking operation, it turned to its own experts and formed a committee of CAPPs to take on the job.

A program of IPI that’s administered by an independent CAPP Certification Board and the University of Virginia, CAPP (parking.org/capp) is recognized as the leading professional credential in parking. That means a lot at Dallas/Fort Worth (DFW) International Airport, which formed a committee of its CAPP-designated professionals to enhance the parking operation. The DFW’s new internal CAPP committee consists of nine parking professionals who’ve earned their CAPP designations and are assigned to the parking operation at the airport; they have a variety of diverse responsibilities and skill sets that have made the DFW Airport parking operation a premier department. Our CAPP committee members are: ●● Michael Koenig, CAPP, manager. ●● Eric Harp, CAPP, assistant manager. Koenig and Harp are responsible for the DFW Parking Special Services Team, consisting of highly skilled drivers with specialized knowledge of the airfield operations area and emergency operations. ●● Sherry Carter, CAPP, manager. Carter is responsible for planning, monitoring, and controlling airport parking operations. She develops and maintains responsibility of a multi-million-dollar budget and revenue, processing in excess of $100 million per year. She also maintains an engaged workforce and ensures an exceptional guest experience through front-line guest service efforts. ●● David Wilson, CAPP, manager. Wilson is responsible for ensuring optimal utilization of DFW Airport parking assets, forecasting future revenue establishing the annual revenue budget, developing strategies and tactics to optimize parking assets, and responding to changing market conditions and customer behavior analyses. ●● Thuy Cobb, CAPP, manager. Cobb is responsible for planning, programming, and implementing the goals and objectives associated with parking development and implementing projects that support the DFW Parking Business Unit’s strategic growth and business plan. She researches relevant markets and financial trends to forecast the future of the automat-

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ed parking system activity and trends and develops recommendations for senior management. ●● Ziad Tayyem, CAPP, assistant manager. ●● Gabriel Dennis, CAPP, assistant manager. ●● Robert Peterson, CAPP, assistant manager. Together, Tayyem, Dennis, and Peterson are responsible for field operations and providing outstanding service to customers through various means. They use data provided by our parking control system to manage lane allocation and conduct a daily count of all vehicles parked in public spaces to support the yield management team in forecasting projections for parking revenue. They also manage the Parking Guest Operations Command Center, which facilitates optimal customer experience with DFW Airport’s parking control system by providing system support and guest assistance, and they are responsible for parking plaza, remote lot, and license plate inventory operations. ●● The final member is me. I’m assistant vice president and responsible for bus shuttles and transportation of more than 150 buses for employees and airline passengers. Vice President Armin Cruz supports the IPI CAPP program by allowing his leadership personnel to apply for this prestigious certification.

Committee Responsibilities The internal Parking Business Unit (PBU) CAPP Committee meets weekly to identify and discuss projects that would enhance or bring recognition to the PBU operation. Its task is to determine what direction to go in to enhance the parking and transportation operation.

As it got started, members voted and decided to research what qualifications are required for the DFW Airport PBU to become an Accredited Parking Organization (APO). They felt our parking and transportation operation fit the mold to become an APO after developing a few areas as a parking management organization. The committee is focusing on areas to improve the departmentâ&#x20AC;&#x2122;s programs, facilities, and services through advancing and improving the products and services that are recognized by the parking industry as best practices.

parking.org/tpp

This committee is in its initial stages of developing standards and identifying the best practices to measure existing policies, procedures, and practices against objective standards that will result in a measured validation that will certify the competency, authority, and credibility required to become an APO. Committee members also must illustrate how the principles of organizational competence, confidentiality, professionalism, fairness, and integrity apply to the PBU organization. This is the first of many projects that will be assigned to our CAPP

personnel. These personnel are energized and eager to display what they have learned though their parking experiences and the CAPP program and they have piqued the interest of other managers in learning more about CAPP. This is the approach we are taking by putting our CAPP personnel to work in the betterment of our organization. We are looking forward to increasing our CAPP personnel and utilizing their leadership and parking expertise to move to the next level in the industry.

MAY 2016 | INTERNATIONAL PARKING INSTITUTE

IPI’S ASK THE EXPERTS

Temitope Longe

John Nolan

Abu Dhabi Department of Transport

Harvard University

Specialist, Contract Performance

Managing Director, Transportation and the Campus Service Center

From a personal perspective, a car park that is dark and dingy could give a negative impression to users. The assumption would be that the car park is not managed and is therefore prone to safety and security issues. To boost safety and security of the parking facilities, focus continues to be on further enhancements to maintenance, lighting, surveillance, the look and feel of the car park, access control, and providing dedicated parking for vulnerable users.

Upgrading lighting, lighting, and more lighting. During the last eight years, I have taken advantage of industry price reductions and improvement in lighting efficiency at intervals where an excellent ROI has been achieved. Going from HID to fluorescent and finally to LED has saved hundreds of thousands of dollars in energy consumption while greatly improving lighting uniformity and nearly eliminating crime in our facilities.

Irma Henderson, CAPP

Director, Transportation Services University of California Riverside We’ve recently started a large project to repaint all of our surface parking lot lines. While it is not a big upgrade or a technologically savvy initiative, it sends a clear message: We’re here, and we’re paying attention.

David Hill, MA, CAPP Lance Lunsway

Senior Director, Parking and Transportation Services Georgia Tech We have been installing high-speed security gates on a number of decks, and it has decreased issues significantly. Along with that, new smart LED lighting has reduced costs and brightened the decks. As always, a clean and well-lit deck always looks and feels more secure.

CEO

Clayton-Hill Associates, LTD Internet protocol cameras positioned around the decks are an inexpensive and visible way to send the message that security and life safety matter for all customers, stakeholders, and employees.

Have a question for IPI’s experts? Send it to fernandez@parking.org and watch this space for answers!

INTERNATIONAL PARKING INSTITUTE | MAY 2016

The opinions, beliefs, and thoughts expressed by the contributors do not necessarily reflect the opinions and viewpoints of the International Parking Institute or official policies of IPI.

How have you most recently worked or updated/upgraded to improve safety and security at your parking facilities?

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The National Center for Spectator Sports Safety and Security (NCS4) at the University of Southern Mississippi supports the advancement of sports safety and security through training, professional development, academic programs, and research. The organization works with professional leagues, collegiate athletics, and professional associations, private firms, and government agencies to promote special-event security. NCS4â&#x20AC;&#x2122;s director, Lou Marciani, is the principal investigator in more than $9.4 million in externally funded grants through the Mississippi Office of Homeland Security and U.S Department of Education. He has an extensive background in sports management, was executive director of two sports governing bodies for the U.S. Olympic Committee, and is an expert in sports event safety and security. He recently talked with The Parking Professional about security at sporting events and the critical role played by parking and IPI.

INTERNATIONAL PARKING INSTITUTE | MAY 2016

Lou Marciani

How sport safety and security are greatly enhanced by parking and now, by IPI. with their safety and security issues for stadiums, arenas, and outdoor events. The emphasis has been on terrorist activity. Research has indicated many common vulnerabilities in terrorist activities as well as all-hazard incidents. To protect facilities against threats and to mitigate the effect of an attack, we have been assisting sport organizations with the following countermeasures: ●● Planning and preparedness. ●● Personnel development and training. ●● Access control strategies. ●● Barrier protection. ●● Communication and notification. ●● Monitoring, surveillance, and inspection. ●● Infrastructure interdependencies. ●● Cybersecurity. ●● Incident response. parking.org/tpp

Thanks to a new collaboration, the sports industry has an opportunity to reach out to the International Parking Institute.

have seen a dramatic change in parking at sport centers. Both on the collegiate and professional levels, parking is a place for congregation before and after contests or events. We have witnessed an increase in tailgating that’s put additional importance on securing these parking lots. These congregations create additional safety and security issues such as alcohol, pedestrian/vehicular traffic, and ingress/egress issues. TPP : What role can a parking professional have in providing a safe environment at sporting events? LM: At most events, the parking attendant is the first person to greet the customer. In order to enhance the safety and security for customers, it’s very important to have good perimeter protection. Thanks to a new collaboration, the sports industry has an opportunity to reach out to the International Parking Institute. The entire sports industry will benefit from IPI’s members, manufacturers, and suppliers of products and equipment, as well as professional planners and consultants, architects, and engineers to provide insight into creating more enhanced safe environments. TPP : What do you hope will come from a relationship with IPI? LM: With major sporting events bringing together tens of thousands of spectators in a confined space, security challenges can be daunting. NCS4 has developed industry leading programs to ensure high levels of security at such events, while IPI’s members, manufacturers and suppliers of products and equipment, as well as professional planners and consultants, architects, and engineers, continuously strive to provide safe environments for their customers. We hope to address the unique security challenges through information sharing, support of each other’s programs, and interaction between the organizations’ respective members. NCS4 and IPI members share the common goal of protecting spectators and employees at sport centers from crime and terrorist attack. Both organizations are

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committed to developing clear channels of communication between their members that will educate to mitigate risk and to enhance response. We hope to promote collaboration between the organizations to address the unique security challenges facing sport centers. TPP : Is training a core component of NCS4? LM: Yes, NCS4 offers comprehensive sports safety and security training focused on building capabilities for multi-agency collaboration pertaining to risk management, incident management, evacuation training and exercise, and crisis management. The intact security teams from professional programs, intercollegiate, and interscholastic athletics, as well as open-access events, learn the concepts relative to planning, training and exercise, and recovery/business continuity through scenario-based training modules. Training is delivered by specialists from law enforcement, facility management, event management, emergency management, fire/hazmat, emergency medical/health services, and public relations. TPP : Can a person earn a degree in sport safety and security? LM: Yes. There is a master of business administration degree with an emphasis in sport security management program. As the only program of its kind in the U.S., the University of Southern Mississippi College of Business and the NCS4 are proud to offer this new program, designed for those who currently work (or aspire to work) in management or leadership positions in the sport safety and security industry in a face-to-face or online format. Today, it is essential for individuals seeking top management positions in the sport security industry to possess the business knowledge needed to manage operations, including the ability to present a business case for return on investment for security and management solutions. By supplementing the MBA with an emphasis in sport security management, graduates will be able to differentiate themselves by gaining the standard principles of business in conjunction with real-world experience necessary for security practitioners.

TPP : Does NCS4 offer certifications? LM: Yes, NCS4 offers certifications to ensure inCSVS is designed for dividuals responsible for the secure and safe operations of sport venues have the adequate an organization’s front-line knowledge, skills, and abilities to successfully staff. The targeted roles are perform duties. NCS4 offers two certiushers, ticket takers, gate fications: Certified Sport Venue Staff security, concession staff, retail (CSVS) and Certified Sport Security Professional (CSSP). associates, parking attendants, CSVS is designed for an organiguest services, zation’s front-line staff. The targeted and cleaning roles are ushers, ticket takers, gate security, attendants. concession staff, retail associates, parking attendants, guest services, and cleaning attendants. The candidates receive fundamental basic and role-specific competencies as well as background screening. The CSSP certification program is designed to establish standardized competencies among individuals holding leadership positions in the sports security industry and to ensure that the most current techniques, strategies, and solutions are used to mitigate safety and security risks inherent to spectator sport venues. The CSSP certification focuses on advancing the sports safety and security industry by addressing the competency requirements of current security professionals and those related professionals. TPP: Does NCS4 offer risk management assessments? LM: Yes, NCS4 offers a security management assessment process designed to promote a standardized methodology for security planning at sporting venues and events. The goal of Sport Event Security Aware (SESA) is to provide a tool to facilitate a comprehensive approach to security planning, management, and operations. A SESA designation recognizes organizations that have embarked on a process to provide a safe and secure facility/event environment based on research, current best practices, and lessons learned. TPP : Tell us about NCS4’s National Sport Security Laboratory? LM: The goals of the laboratory are to offer opportunism for security observation and practice; technology tests and experimentation; and investigations of feasible robust security solutions applicable to sports venue operations. The primary mission is to advance global sports security by serving as the epicenter for the enhancement of technology, training, and research. TPP : What does NCS4 offer in other professional development areas? LM: NCS4 works very closely with professional leagues, open-access events, intercollegiate and interscholastic parking.org/tpp

athletics, and professional associations, private sector firms, and government agencies in providing a platform to gather knowledge, technology, and strategies to deal with today’s sports safety and security challenges and solutions. On an annual basis, NCS4 sponsors the National Sports Safety and Security Conference. The conference is the gathering of top professionals in the field to provide a wholesome environment dedicated to security/ safety technologies, products, services, and education for safeguarding the assets and spectators we are charged to protect. The target audience consists of sports venue and event operators, managers, security and safety staff, first responders, and law enforcement. These are representatives from the following levels: professional leagues, intercollegiate athletics, interscholastic athletics, and marathon/endurance events. NCS4 also conducts four Annual Summits: Intercollegiate Athletics, Interscholastic Athletics, Professional Sport Facilities, and Marathons. The main objective of these summits is to address the critical safety and security challenges facing these sport organizations that results in enhancing or modifying their current national safety and security best practices. MAY 2016 | INTERNATIONAL PARKING INSTITUTE

AFETY AND SECURITY are important aspects of operating a successful parking structure. Part of developing an effective parking structure includes helping ensure that design elements support a safe and secure environment for patrons and their

vehicles. Promoting a safe and secure environment is important for the businesses within the facility and the future success of the parking facility. If the facility should experience criminal activities, the negative effect on the business and its patrons can greatly damage the parking organizationâ&#x20AC;&#x2122;s reputation. Once a negative impression is publicly released in the media, it is difficult to reverse its effect on the businesses and gain back the trust of parking patrons. Parking facilities, especially multi-level structures, encompass large land areas but have a low activity level compared to the businesses they support. Typically, the building and the businesses within the building are where patrons congregate, and there is a small percentage of individuals in the parking facility compared to those inside the building. Although there are various factors

to consider, such as location, parking facilities can often be at risk for â&#x20AC;&#x153;opportunityâ&#x20AC;? crime, given the relatively low occupancy. A non-scientific review of crime data shows that among all types of real estate (excluding residential), parking facilities can be prone to larceny and violent crimes. The data also show that a majority of individuals assaulted in parking structures are women walking alone to their vehicles.

Inherent Challenges There are some characteristics inherent in parking facilities that make ensuring safety and security for parking patrons and their

Parking Safety 28

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by Design

By Khurshid Hoda

Crime prevention through environmental design boosts safety with relatively easy steps for both new builds and existing-structure retrofits.

vehicles a challenge. A criminalâ&#x20AC;&#x2122;s vehicle looks like nearly every other vehicle so it would likely not be noticed in a parking facility. Additionally, blind corners, sightline obstructions, and parked vehicles can provide a hiding place for a criminal and potentially block the lighting in the area where a criminal could hide. Often, a parking patronâ&#x20AC;&#x2122;s ability to see and be seen is reduced because parking structures are partially or fully enclosed, elevated, have multiple levels, or include ramps that provide vehicular access to multiple floors of the facility. Although there is no one perfect solution when determining how to address the security of a parking structure, providing reasonable safety and security in the parking facility is in the best interest of the owner and the traveling public. Reasonable security measures will help to deter and prevent criminal activity. For a security measure to be a deterrent, it has to parking.org/tpp

MAY 2016 | INTERNATIONAL PARKING INSTITUTE

Parking Area

Time of Day

Minimum Horizontal Illuminance on floor Foot-Candle (fc)

Max/Min Horizontal Uniformity Ratio

Minimum Vertical Illuminance at 5 feet above floor Foot-Candle (fc)

1.0

10:1

0.5

Day

2.0

10:1

1.0

Night

1.0

10:1

0.5

Day

Night

1.0

Basic Ramps Entry/Exit Areas Stairways

KHURSHID HODA is a parking practice builder with KimleyHorn and Associates. He can be reached at khurshid.hoda@ kimley-horn.com.

2.0

outside the facility may be watching their activity. There are many design elements that enhance the CPTED approach—we’ll discuss them shortly. Any measure or technique not requiring human interaction or response, including lighting, glass-backed elevators, open or glass-enclosed stairs, etc., is defined as passive security. Passive security features also can be referred to as security-by-design. This approach refers to specific parking facility design elements, features, materials, and systems that can enhance the overall security of the facility without active human interaction. Passive security measures are cost-effective and last the life of the parking facility. If these measures are implemented and maintained well, they significantly contribute to patrons’ feeling of safety and comfort within the parking facility. Based on input received from various owners, parking consultants, and this author’s experience, the following five passive security features have a significant positive effect on parking structure security: 1. Lighting Design. Parking and security consultants strongly agree that adequate and uniform lighting is the first line of defense and most effective deterrent against criminal activities in parking facilities. Several studies have been conducted by security experts that prove sufficient lighting has reduced crime in an area. Eliminating dark areas deters crime, promotes enhanced user comfort, and improves the overall perception of safety. Ample lighting helps encourage safe movement of pedestrians and vehicles within the parking facility and improves internal wayfinding. Lighting levels are generally not mandated by building codes, other than certain minimum levels required for emergency egress. The industry guidelines for parking facility lighting are established by the Illuminating Engineering Society of North America (IESNA). These guidelines are not legal building codes, but failure to comply with IESNA recommendations does carry significant liability risks. For improved safety and increased customer security in parking facilities, it is suggested that these lighting

INTERNATIONAL PARKING INSTITUTE | MAY 2016

25 10:1

0.5 1.0

levels be increased by 50 percent and motion-sensor controlled lighting be installed. The security experts agree that motion-sensor systems will further enhance patrons’ safety and reduce energy costs. In high-crime areas, some security experts suggest increasing the IESNA light levels by 100 percent. Of course, these suggestions are based on the understanding that the project budget could support the cost of higher light levels (first and operating and maintenance [O&M] costs). However, with advancements in energy-saving light fixtures and building management systems, it is expected the O&M costs would be significantly lower than those of older fixtures and systems. Lighting fixtures should be paired in each parking bay. The paired-fixture approach improves lighting uniformity and provides a certain level of redundancy should a single lamp failure occur. Additionally, this will minimize shadows created by parked vehicles, as well as reduce the lighting glare in the drive aisles. The paired fixture approach is also beneficial if a CCTV system is used. Staining ceiling and beams of parking facilities is a way of increasing reflectance of concrete surfaces, thus increasing overall brightness and improving overall parking environment. This approach also improves overall lighting uniformity because stained concrete uniformly reflects light on the driving surface. Staining or painting walls may encourage graffiti and will become a regular maintenance issue. Therefore, wall staining is not recommended. 2. Clear-Span Construction. Clear-span construction technique reduces the number of columns within the parking facility, creating an open environment, better visibility, and minimizing potential hiding places. One of the factors that should be evaluated is the structural system. Structural beams in cast-in-place (CIP) systems are generally located at more than 25 feet apart. The wider span provides for a higher ceiling perception, which provides more open space, better

lighting from fewer fixtures, and better visibility of signage. All these factors improve visibility, thus enhancing the safety of patrons and their vehicles. 3. Glass-backed elevators and open stairs. The more open and visible parking areas can be made, the better they are for passive security purposes. The theory behind this is that criminals are less likely to assault a parking patron in front of a clear glass window or open stairs than in an enclosed area. Therefore, it is recommended that parking structures have glass-backed elevators and open stairs. 4. Landscape design. Almost all parking structure projects include some level of landscape design. Inappropriate placement of shrubbery, hedges, and trees can restrict line of sight for pedestrian and vehicular traffic and may negatively affect parking safety and security. Therefore, landscaping should be kept low to the ground to minimize potential hiding places around the parking facility. It is important to properly maintain landscaping elements because if they are allowed to grow too tall, they may cause safety and security concerns. 5. Human activity. Legitimate human activity in any parking facility improves the safety and security of patrons and their vehicles. However, it is difficult to establish appropriate and legitimate human activity in a parking structure. To some extent, locating a parking office in a parking facility achieves this purpose. Additionally, providing pedestrian access to mixed-use elements (if available) through the parking structure, without sacrificing pedestrian safety, may also achieve human activity in parking structures. These features will assist in improving patron and vehicle safety.

Other Security Enhancements Depending on the use and type of parking structures, the following measures may be implemented to further enhance parking security: ●● The addition of escalators (generally used in parking structures at airports and large malls) provides vertical movement for pedestrians with a high visibility, which is an excellent passive security feature inside a parking structure. ●● Security screens protect potential hiding places, such as areas below the first flight of stairs. ●● The addition of convex mirrors in elevator cabs allows patrons to see if anyone is hiding inside the cab before they enter. ●● Glass panels in stairwell doors improve visibility. ●● Curbs and wheel-stops should be minimized as they are potential trip hazards. For enhanced visibility, faces and tops of curbs/ wheel stops should be painted yellow. ●● Signs should not impede drivers’ vision or create hiding places for intruders. The above discussion and suggestions are by no means a complete list of measures for all parking structures. For each parking structure, a site-specific safety and security evaluation should be conducted, and appropriate measures should be implemented including “active” security measures (if needed) during design and construction phases. parking.org/tpp

Passive Security Features for Typical Parking Structures The following passive security features could be used as a checklist during the design of a new parking structure. Additionally, the highlighted features can also be retrofitted in existing parking facilities:

Passive Security Measure

Included

Adequate overall lighting

Y/N

Higher light levels for pedestrian areas

Y/N

Exceed IESNA light levels

Y/N

Paired light fixtures

Y/N

Glass-backed elevators

Y/N

Open stairs

Y/N

Escalators

Y/N

Clear-span construction

Y/N

Structural system

CIP/PC

Two-way communication inside elevator cabs

Y/N

“Call for assistance” or courtesy phones

Y/N

Cellular service

Y/N

Wi-Fi service

Y/N

Parking guidance system with level and individual space monitoring

Y/N

Properly designed wayfinding system

Y/N

Landscape design focused on safety

Y/N

Security screen below stairs

Y/N

Concrete stain

Y/N

Minimize curbs and wheel-stops

Y/N

Convex mirrors

Y/N

Glass panels in stairwell doors

Y/N

Human activity (e.g., parking office)

Y/N

Infrastructure in place for future emergency call stations

Y/N

CCTV measures are provided as a risk management strategy but may assist patrons safety and security.

Y/N

MAY 2016 | INTERNATIONAL PARKING INSTITUTE

More than

ACRONYM Why parking professionals need to understand NIMS and ICS and what each can do in a disaster.

INTERNATIONAL PARKING INSTITUTE | MAY 2016

By Mark D. Napier, CAPP

t is important for all parking professionals to understand the basic tenants of the Na-

tional Incident Management System (NIMS) and the Incident Command System (ICS). The fundamentals of each are relevant to the parking industry, and the implementation of NIMS or the activation of an ICS structure are not limited to large-scale crisis events such as terrorism or natural disasters. The terms NIMS and ICS are often incorrectly used interchangeably. ICS is in fact a component of NIMS. So what does each do, and how are they relevant to parking professionals? Read on.

parking.org/tpp

MAY 2016 | INTERNATIONAL PARKING INSTITUTE

NIMS The events of Sept. 11, 2001, and the hurricane seasons of 2004 and 2005 increased our awareness that we needed to focus on improving our emergency management, incident coordination, and our capabilities across a full spectrum of potential incidents. We needed to put in place a national framework to prevent and handle significant events that potentially involve cross-jurisdictional government resources and participation by many other stakeholders. NIMS arose out of that need and establishes a national-approach framework. NIMS provides a systematic, proactive approach to guide departments and agencies at all levels of government and the private sector to work seamlessly to prevent, protect against, respond to, recover from, and mitigate the effects of incidents, regardless of cause, size, location, or complexity, to reduce the loss of life and property and harm to the environment. While it is true that perhaps only the federal government could design such a run-on sentence as a statement of purpose, we should find instructive what it indicates. NIMS’ intent is not to be limited only to government agencies and is not designed to be only reactive. NIMS also speaks to the need for multiple stakeholders to work together to reduce critical incidents and be able to effectively respond to them. NIMS is comprised of four components that work together in a flexible and systematic manner: 1. Preparedness. This involves a host of activities conducted on an ongoing basis in advance of any potential incident—training, planning, establishing procedures, examining personnel qualifications, maintaining an inventory of equipment resources, and completing a scan of the environment to determine potential vulnerabilities. A parking professional should address at a minimum the following with respect to preparedness: ●● What are your total personnel resources? ●● Are your personnel ready to respond to a significant event? ●● Do you have an accurate inventory of your equipment resources? ●● Do you have up-to-date policies and procedures for handling significant events? ●● Have you conducted an assessment of potential

INTERNATIONAL PARKING INSTITUTE | MAY 2016

NIMS provides a systematic, proactive approach to guide departments and agencies at all levels of government and the private sector to work seamlessly to prevent, protect against, respond to, recover from, and mitigate the effects of incidents, regardless of cause, size, location, or complexity, to reduce the loss of life and property and harm to the environment. vulnerabilities or other factors in the environment of your operation that could pose a threat (weather, nearby targets, etc.)? ●● Have you conducted exercises/drills to test your preparedness? 2. Communications and information management. Emergency management and incident response rely on the ability to communicate and access information systems. We need to assess in advance of an incident our capabilities with respect to this component. The significant error is to not consider the failure of systems during a significant event—it is probable that many of the systems relied upon during normal business would be dysfunctional. Consider what alternatives or potentials for redundancy might be available given a wide array of system compromises. The end result should be the development of reliable and scalable alternatives. 3. Resource management. This component involves two distinct facets: First, what are your current resources, and where are the gaps in what might be required to address a significant event? This includes both personnel and physical resources. Second, in a significant event, how would resources be mobilized, tracked, and recovered? In a recent significant event, a parking operator felt comfortable that available cones and barricades were sufficient until he realized that there was no reliable system to transport them from a remote site to where they were needed. During Hurricane Katrina, dozens of New Orleans school buses sat in flooded parking lots after failing to be deployed to assist with evacuations. 4. Command and management. This component involves the ability to effectively and efficiently manage incidents through a standardized incident management structure—the Incident Command System (ICS). The preceding three steps should occur before an inci-

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Incident Command Structure Incident Commander Public Information Office

dent. This one ensures that we can appropriately respond when there is an incident. 5. Ongoing management and maintenance. We can think of this component as how we stay ready and Operations Section Chief prepared. Too often, we get excited about a new concept or program and then steadily lose interest over time. Unfortunately, this can lead to tragic results when we finally need to respond to significant event. We cannot look at NIMS as a one-and-done project. NIMS has to become a part of how we do business and something that is revisited and refreshed on a regular basis. This can be done through exercises, drills, refresher training, and effective debriefing of incidents when they occur. Another effective technique is reviewing critical events that happened in other locations, assessing how your operation would have responded under similar circumstances, and embracing a lessons-learned mindset. Remember that the first three components are important. These are components that you must engage before an incident occurs. No matter how skilled you are at ICS or capable you might be with respect to command and management, you simply will fail if you have not paid attention to preparedness, communication and information management, and resource management ahead of an event.

Liaison Office

Planning Section Chief

Logistics Section Chief

Finance / Administration Chief

professional needs to understand the fundamentals of ICS for two reasons: Our operations might be affected by the implementation of ICS during a significant event. Parking operations are not located in the middle of empty cornfields. Parking exists in congested areas, central business districts, college campuses, airports, and around critical infrastructure. All of these areas are prime locations for producing significant events. There is also a great likelihood that parking operations will become part of the implementation of ICS activation. A knowledgeable parking professional can be an asset to handling the event instead of an uninformed bystander, or worse, an impediment to operations. ICS as a structure is scalable and adaptable to address events from the relatively small to the catastrophic and highly relevant to the unique structure of parking. Using ICS for every incident, planned or unplanned, helps hone and maintain the skills needed for addressing large-scale and serious incidents.

Incident Command Structure

The incident commander should be the person with the greatest understanding of the incident, the incident environment, and the available resources.

Structure and the integrity of structure are important elements to the successful implementation of ICS. For ICS implementation to lead to the successful handling of an incident, each member in the structure must understand his/her roles and responsibilities and have the discipline to stay within his or her confines. This often takes a much higher level of discipline than is present in our day-to-day operations and may be something many team members are entirely unaccustomed to.

The Incident Commander

There are tremendous resources and information under the â&#x20AC;&#x153;independent studyâ&#x20AC;? tab at training.fema.gov/ is/. They are free of charge and content-rich.

ICS There is a huge misconception in our industry that ICS only applies to first responders and extremely large crisis events. This is simply not the case. The parking

Safety Office

INTERNATIONAL PARKING INSTITUTE | MAY 2016

When an incident spans only a single jurisdictional or operational area, there should be only one incident commander (IC). When an incident is so large as to span multiple jurisdictions or several operational areas, you might establish an incident management team (IMT) that is comprised of ICs from each jurisdiction or operational area. Most often, there will be a single IC who will assume responsibility over an incident, develop incident objectives, and serve as the central decision-maker for action plan implementation.

The IC should be the person with the greatest understanding of the incident, the incident environment, and the available resources. This person might also be selected based on training and supervisory/command abilities: ●● A command staff supporting the IC is comprised of a public information officer, a safety officer, and a liaison officer. The IC alone gives direction to his or her command staff. ●● The public information officer is responsible for interfacing with the media, public, and outside agencies with incident-related information. ●● The safety officer monitors the incident operations and notifies the IC of any health/safety issues that might affect incident personnel. ●● The liaison officer is the IC’s point of contact for representatives of other agencies and organizations that might support incident operations or be affected by them.

ICS General Staff

MARK D. NAPIER, CAPP, is associate director, parking and transportation services, at the University of Arizona. He can be reached at mnapier@email. arizona.edu.

The operations section is responsible for carrying out the activities directed by the incident objectives at the direction of the IC. It does not freelance its activities. Any activity engaged in is at the expressed direction of the IC unless there exists an immediate unanticipated threat to life or property. The operations section may be subdivided to branches based on function or geographic disbursement. The planning section is responsible for the collection and dissemination of incident situation information and intelligence to the IC. This section may compile status reports, display situation information, and prepare other documentation with input from the operations section chief for the IC. The planning section is further divided into support sections that report directly to the planning section chief: ●● Resources unit. Responsible for recording the status of resources committed to the incident. This unit also evaluates resources committed currently to the incident, the effects additional responding resources will

INTERNATIONAL PARKING INSTITUTE | MAY 2016

have on the incident, and anticipated resource needs. Situation unit. Responsible for the collection, organization, and analysis of incident status information and for analysis of the situation as it progresses. ●● Demobilization unit. Responsible for ensuring orderly, safe, and efficient demobilization of incident resources. ●● Documentation unit. Responsible for collecting, recording, and safeguarding all documents relevant to the incident. ●● Technical specialists. Personnel with special skills that can be used anywhere within the ICS organization. The logistics section is responsible for all service support requirements needed to facilitate effective incident management. This section also provides facilities, transportation, supplies, equipment, and all other resources required to address the incident. In the activation of ICS, parking resources would most likely fall in the logistics section. The logistics section is further divided into support sections: ●● Supply unit. Orders, receives, stores, and processes all incident-related resources, personnel, and supplies. ●● Ground support unit. Provides all ground transportation during an incident; also responsible for maintaining and supplying vehicles, keeping usage records, and developing incident traffic plans. ●● Facilities unit. Sets up, maintains, and demobilizes all facilities used in support of incident operations. The unit also provides facility maintenance and security services required to support incident operations. ●● Food unit. Determines food and water requirements, plans menus, orders food, provides cooking facilities, cooks, serves, maintains food service areas, and manages food security and safety concerns. ●● Communications unit. Major responsibilities include effective communications planning as well as acquiring, setting up, maintaining, and accounting for communications equipment. ●●

Medical unit. Responsible for the effective and efficient provision of medical services to incident personnel. The finance/administration section is only activated when the incident management is of such a scale as to require incident specific finance or administrative support.

●●

ICS Implementation It is easy to see that the ICS structure provides a comprehensive approach to handling significant incidents. However, to limit it to only those events is a lost opportunity to improve performance. How often have you approached a problem or challenge occurring in your parking operation to wonder if the right hand knows what the left hand is doing? ICS implementation clarifies roles and responsibilities while providing a structure that ensures coordination, communication, and a comprehensive approach. You need not implement every element of the ICS structure to derive significant benefit from it as a tool. Moreover, using it for smaller challenges or minor events is excellent practice for a major event. Many forward-thinking parking professionals understand the power of ICS and do not wait for an incident or challenge to occur. They have regular tabletop exercises to simulate ICS implementation at a significant event. Some have gone as far as to have a topic presented for brief discussion at every weekly staff meeting. The more we practice with ICS, the more it becomes a part of how we operate and the more skilled we become at its implementation. Ideally, it should be second nature. You simply cannot wait until a significant event occurs and then hope for the best.

Additional ICS Considerations

Your parking operation may become part of the incident environment of an outside entity’s ICS activation. Being educated in ICS, you will better understand where your operation might fit in the incident environment and how decisions are made in the structure. Recently, a large campus’ university police department got a call of a possible active shooter near the center of campus. Police activated ICS, and the IC decided that while the area search was conducted by operations,

all personnel in the area should shelter in place. The supervisor of a parking garage in the area made the decision to open all the garage gates so people could escape the area. This interjected congestion into the area and caused people following the shelter-in-place order to believe there was a change and leave shelter. This could have led to tragic results. The parking professional needs to be aware of ICS and where decision-making resides during significant incidents. A fundamental aspect of ICS implementation is the requirement for a debriefing. A debriefing allows us to reflect on performance and identify areas for improvement. Rank and organizational status must be left at the door for these to be effective. A debriefing should allow for very frank and direct conversations. The best of these can be incredibly uncomfortable. Remember, that practice does not make perfect; perfect practice makes perfect. Finally, parking leadership should meet regularly with law enforcement and first responders in their area. We can be viewed as a valued partner because of the assets, both in terms of facilities and personnel, we can bring to an ICS activation. We should request to be included in exercises and drills. This connects us to the logistics section and identifies our resources under NIMS. We also will develop lines of communications and professional relationships that have meaningful value should we need assistance in addressing a significant event localized to our operations.

Back to NIMS ICS is how we respond to incidents. NIMS is the global way we prepare for incidents, with ICS being one component thereof. Do not neglect the other components of NIMS. We need to put the tools of NIMS and ICS in our toolbox but ensure they do not rust there. Conduct exercises and implement ICS on small events and for challenges that are more typical. When a major incident occurs, we should hope our people fall into the ICS structure with calm professional demeanor, without being prompting, and bring credit to our industry through competent incident resolution and valued collaboration with local first responders.

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More recently, I wrote, “First responders were traditionally thought of as local fire, police, and emergency medical personnel who respond to events such as fires, floods, traffic or rail accidents, and hazardous materials spills. However, due to increased concerns about bioterrorism and other potential terrorist attacks, the definition of first responders has been broadened. Presidential Directive 8 (DHS) defined the term ‘first responder’ as ‘individuals who in the early stages of an incident are responsible for the protection and preservation of life, property, evidence, and the environment, including emergency response providers as defined in section 2 of the Homeland Security Act of 2002 (6 U.S.C. 101), as well as emergency management, public health, clinical care, public works, and other skilled support personnel (such as equipment operators) that provide immediate support services during prevention, response, and recovery operations.’ ”

put. “Taking appropriate shelter is critical in times of disaster. Sheltering is appropriate when conditions require that you seek protection in your home, place of employment, or other location when disaster strikes. Sheltering outside the hazard area could include staying with friends and relatives, seeking commercial lodging, or staying in a mass-care facility operated by disaster relief groups. “To effectively shelter, first consider the hazard, and then choose a place in your home or building which is safe for the hazard. For example, for a tornado, a room should be selected that is in a basement or an interior room on the lowest level away from corners, windows, doors, and outside walls.” Being conscious of your environment and surrounding while paying attention to where you are and what is occurring gives you the best opportunity to assist others and help yourself in quickly determining a safe place to go. Sheltering in place is about protecting yourself and those who are with you at the time a hazardous event occurs. The February 2013 Presidential Policy Directive (PPD-21) provides an “all hazards definition,” which helps us understand that no single definition is going to cover every situation or event: “A threat or an incident, natural or manmade, that warrants action to protect life, property, the environment, and public health or safety, and to minimize disruptions of government, social, or economic activities. It includes natural disasters, cyber incidents, industrial accidents, pandemics, acts of terrorism, sabotage, and destructive criminal activity targeting critical infrastructure.”

parking.org/tpp

What it means to shelter in place and how to know it’s the right decision during a crisis. By Geary Robinson, PhD, CAPP Why In Place Sheltering in place is about protecting yourself and those who are with you at the time a disastrous event occurs, regardless of its origin. To do this, one would have to plan for a disaster, thinking about what actions he or she would take to ensure his or her own safety along with that of his or her family, friends, acquaintances, and co-workers. Sheltering in place may also be defined as the here and now: You finally have the time to take that long vacation to go cross-country and suddenly find yourself in the middle of very cold, icy weather on the interstate, where all traffic has come to a standstill. During the winter of 2010 in West Texas, an ice storm shut down I-20, leaving hundreds of people stranded for hours. Are your ready to shelter-in-place in your vehicle? It’s a great example of needing to plan ahead. KnoWhat2do. com recommends having the following items in your car: ●● Flashlight with extra batteries. ●● First-aid kit and manual. ●● White distress flag. ●● Tire repair kit, booster/jumper cables, pump, and flares. ●● Bottled water and non-perishable food items. ●● Seasonal supplies to combat weather conditions— blankets, gloves, etc. ●● Local maps. In his book “Disaster Response and Recovery,” author David McEntire defines sheltering as “the location or relocation of evacuees or others to places of refuge, a function that is frequently required in many disasters.” In planning to shelter, we need to include those who may need assistance for physical reasons in getting and staying somewhere safe.

MAY 2016 | INTERNATIONAL PARKING INSTITUTE

Stay or Go: Shelter-in-Place and Secure-in-Place

KnoWhat2do.com offers a brief description on the Special Needs Assistance Program (SNAP). The purpose of this program is to allow local residents who have special needs to register with their local emergency management offices. If you or someone you know has a special need during a hazardous event, encourage him or her to contact the local emergency management organization to see if it has a SNAP program. There have been many incidents during the past several decades in which sheltering in place has worked well. One of the most recent occurred during the November 2015 bombings in Paris, France, while teams from France and Germany participated in a soccer match. Keeping the fans in the stadium may well have saved many lives; estimated attendance was approximately 80,000. The University of Oregon uses a three-step shelteringin-place plan that defines three types of sheltering for different categories of events (chart above): “Stay or Go: Shelter-in-Place and Secure-in-Place In rare instances immediate evacuation may not be the safest option. Examples could include security incidents in which individuals would be safest remaining in place or situations in which hazardous materials were released into the environment. 1. To secure-in-place, move to an interior room and lock or barricade the door. 2. To shelter-in-place, close windows and doors and seal gaps under and around them with duct tape, plastic, or towels. 3. To seek shelter, go inside the nearest building and move to an interior room.”

Case Study: Baltimore

GEARY ROBINSON, PhD, CAPP, is director of transportation services at the University of North Texas. He can be reached at geary. robinson@unt.edu.

The following brief case study is the personal assessment and view of Robert Milner, CAPP, and not those of the University of Maryland, Baltimore (UMB). Because the Freddie Gray trials are still going on, this case study is based on the general effects after a shelter-in-place has been declared versus the actual details involved in how and when a shelter-in-place was declared. UMB, founded in 1807, is the founding campus of the University System of Maryland. Located in Baltimore City, this 71-acre research and technology complex encompasses 65 buildings just west of the Inner Harbor. UMB is Maryland’s only public health, law, and human services university. The university is within

INTERNATIONAL PARKING INSTITUTE | MAY 2016

walking distance of Oriole Park at Camden Yards, M&T Bank Stadium (home of the Baltimore Ravens), Royal Farms Arena, and the Baltimore Convention Center. The France-Merrick Performing Arts Center (also known as the Hippodrome Theatre) is connected to the Baltimore Grand garage—one of seven garages owned by the university. There were several major events scheduled the night of Saturday, April 25, 2015: a large gala in the Baltimore Convention Center; an Orioles baseball game; a show at the performing arts center; and a fundraising event at UMB’s Southern Management Corporation Campus Center. After meetings and conversations that took place when protests began, the only events that continued as scheduled were the Orioles game and the Hippodrome Theatre performance. University leadership made the decision on Friday, April 24, to close at 1 p.m. on Saturday. After city protests turned destructive, the university went into a shelter-in-place. Despite this order, the Orioles game and Hippodrome performance went on as scheduled. Depending on where your university, hospital, municipality, etc. is located, a shelter-in-place decision could affect or be affected by the surrounding environment (entities, places of business, etc.). This certainly was the situation the UMB Parking and Transportation Services faced regarding one garage used for Orioles game parkers and/or hospital staff, a second garage used for theater and Orioles parkers, and a third garage used for hospital staff, patients, and patient visitors. Life safety came first, and property damage came second. The university assigned its police officers in SWAT gear to the various garages needing support. This became important as events continued to unfold in the area. Camden Yards issued a brief shelter-in-place toward the end of the ballgame and did not allow fans to leave. The university still had to contend with the Hippodrome performance, scheduled to let out within an hour of Camden Yards’ shelter-in-place. University police personnel were able to assist. With the mass transit services halted, our department had to assist with getting the parking staff home, fed, etc. Through combined efforts of the police and parking, this unfortunate evening ended without any harm to life or safety. The takeaway is to not only learn what a shelter-in-place is but to understand what would be involved should your organization have to declare a shelter in place.

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INTERNATIONAL PARKING INSTITUTE | MAY 2016

Decker, CAPP, and Anderson Moore

Bushman, PE, and Mark Santos, PE

parking.org/tpp

CAPP, and Josh Cantor

Jones and Ken Smith, CAPP

Membership Committee New members, first-time attendees, and member prospects will have plenty on tap to welcome them at the 2016 IPI Conference & Expo, May 17–20, in Nashville. Among them: ●● A new-member/first-timer orientation that will include a fun speed-networking social session featuring topics designed to get the conversation flowing. ●● Conference morning meet-ups in Central Perks, a relaxed coffeehouse setting, with membership committee members on hand to greet. Look for membership committee members wearing big buttons that say “Ask Me Why I (Heart) IPI,” and share your personal stories about how IPI benefits you, your career, and your organization.

MAY 2016 | INTERNATIONAL PARKING INSTITUTE

By reaching out and growing membership, we will add new voices and ideas and further expand IPI’s sphere of influence worldwide. Ultimately, our goal is to advance the parking profession, and one way to do that is to help members access all the benefits of membership—most of all, offering the ability to connect, share, and learn from peers. Also in the works, an update to IPI’s short but sweet member video. Stay tuned! CO-CHAIRS: Allen

Corry, CAPP, and Mark Lyons, CAPP

Parking Matters Committee Parking Matters. We know it, but to many outside stakeholders, which include city managers, elected officials, university decision-makers, airport and hospital executives, urban planners, etc., the proof is seeing real parking solutions to real challenges. That’s why the Parking Matters Committee is on a mission to gather case studies that tell our story across all sectors. Have a case study to share? Let us know, and we’ll send you a case study form to submit. At this month’s IPI Conference & Expo, we’ll also be videotaping industry leaders, capturing compelling parking success stories for a series of videos. And Parking Matters Marketing & Communications Awards winners will be announced. This year, more than 10 programs will receive honors, with three capturing Best of 2016 awards. Look for their great ideas and marketing takeaways in the July issue of The Parking Professional. We’ll also be unveiling an (unfortunately) much- needed tool for parking professionals on suicide prevention, response, and recovery. Also, if you see reporters or TV crews in the Expo Hall, that’s our PM media outreach initiative up close and personal, improving perceptions about parking. CO-CHAIRS: Gary

Means, CAPP, and Vanessa Solesbee

Parking Research Committee The mission of the Parking Research Committee is to help our members and industry take a deeper look into topics that are both timely and useful. As such, our group has been allocating its recent effort on a project that could help define the parking industry. Our group, in conjunction with staff and the Membership Committee, is hosting an ongoing survey to derive the overall size (spaces, revenue, and type) of the parking industry—first, within IPI’s membership. The survey went to IPI members recently and will be compiled and analyzed in 2016; all participants will receive a copy as soon as it is released. The ongoing survey is likely a jumping-off point for bigger efforts beyond IPI’s membership but serves as a starting point and foundation for this important exercise.

INTERNATIONAL PARKING INSTITUTE | MAY 2016

In addition, members of our committee are also beginning parallel efforts that will create a library of relevant and timely published research for IPI membership, create succinct information about mobile applications, and embark on research about the true effects of paid parking in an urban environment. CO-CHAIRS: Irena

Goloschokin and Brett Wood, CAPP

Professional Recognition Program Committee This program has always been about one thing: parking industry people. Whether individually or as a team, their outstanding go-getter attitudes build the organizations that are leading the way for others to follow. This year, the new Emerging Leader of the Year category was added to the Professional Recognition competition. The committee also reviews the nominations for lifetime achievement and staff member, supervisor, organization, and parking professional of the year. It’s always a difficult playing field, but the committee is happy to see what others are doing in the industry and committed to choosing those to honor at the annual IPI Conference & Expo. In the near future, the committee will be gearing up to move the timing of the competition’s call for nominations to begin in summer 2016 with the deadline moving to late fall 2016. For more information, visit parking.org/prp. CO-CHAIRS: Dan

Kupferman, CAPP, and Wayne Mixdorf,

CAPP

Safety and Security Committee The Safety and Security Committee is made up of a group of professionals with a wealth of experience in safety, security, and incident command scenarios. Current committee projects include: ●● Senior driving campaign. IPI is working with AAA to launch a campaign to educate senior drivers about parking safely. ●● Inclement weather survey. This initiative will provide resources to improve the safety and security of parking patrons, staff, and facilities. The survey will be distributed to IPI membership in fall 2016. ●● Suicide Prevention Task Force. In an effort to help member agencies, IPI is working in cooperation with mental health and suicide prevention experts to develop education regarding awareness, prevention, response, and recovery to incidents of suicides taking place within parking facilities. ●● NCS4: IPI and NCS4 (the National Center for Spectator Sports Safety & Security) are developing member education to enhance event safety. (See p. 24 for more.) CO-CHAIRS: Bruce Barclay, CAPP, and Geary Robinson, PhD, CAPP

State & Regional Committee When IPI asks state and regional associations (SRA) how we can better support their success, the resounding answer is with membership management, including marketing, recruitment, value proposition, and retention. The IPI/SRA liaison program is in high gear with more than 10 liaisons building upon and fostering new lines of communication, and IPI set forth to develop an education series surrounding membership management for SRA volunteers. With the successful premiere of the “Thirty Minutes of Education (TME), Gearing Up to Grow Membership,” IPI provided its first quarterly expert-facilitated talk for the SRAs. On Feb. 24, Peggy Hoffman, CAE, president of Mariner Management, talked about the top three needs to jump-start marketing, additional resources and case studies, and two action items to get started. IPI looks forward to continuing the engagement of industry experts for SRA volunteers in the TME series. Future TME topics may include increasing the member value proposition, raising membership rates, and finding new revenue sources.

A R C H I T E C T U R A L

M E S H

Sustainable. Durable. Beautiful.

Brady, CAPP, and David Onorato, CAPP

The visual appeal of today’s parking structures is as vital as their function.

Sustainability Committee

Metal mesh inspires design creativity while offering budget flexibility. Impervious to weather and maintenance-free, it provides:

CO-CHAIRS: Bridgette

When this issue went to print, the Sustainability Committee was gearing up to review applicants for the Green Star Exhibitor program at the 2016 IPI Conference & Expo. Green Star highlights exhibitors who have a commitment to sustainability and/or provide products or services that help organizations meet their sustainability goals. The committee is also developing case studies on sustainable projects that will be available to the IPI community. Case studies under development include bike access, lighting, ventilation, and electric transportation. The committee will provide a full slate of articles to The Parking Professional, including stories on stormwater management and bike education programs. CO-CHAIRS: Irma Henderson, CAPP, and Brian Shaw, CAPP

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MAY 2016 | INTERNATIONAL PARKING INSTITUTE

new site. more info. parking.org Introducing IPIâ&#x20AC;&#x2122;s new website â&#x20AC;&#x201C; a new look, easier navigation, robust resource center, more features, more fun.

Education

Take advantage of online, on-site, and professional development opportunities to improve your knowledge and advance your career.

Professional Development

Access training and certifications for individuals, organizations, and buildings. IPIâ&#x20AC;&#x2122;s CAPP and APO programs advance the parking profession.

Events

Get the most up-to-date information on parking events around the world.

Resource Center

Explore the comprehensive database for parking pros searchable by keyword, source, and category.

Publications

Search, read, and submit articles, blog posts, and more.

Networking

Tap into the largest, most active, vibrant, and dedicated community of parking professionals in the world.

IPI IN ACTION CAPP PROGRAM

PRACTICE MAKES PERFECT CAPPS By Kathleen Federici, MEd

The CAPP Resource Guide was completed by IPI’s Education Development Committee (EDC) last summer. It’s designed to assist those studying for the CAPP exam. It begins with an introduction to the CAPP Certification Program and then reviews study-related material, offers candidates an idea of what to expect on exam day, provides a self-assessment tool, and ends with an opportunity to complete practice questions.

The New Practice Exam

KATHLEEN FEDERICI, MEd, is IPI’s director of professional development. She can be reached at federici@parking.org.

You spoke, and we listened. IPI gathered feedback on the Resource Guide from CAPP candidates, and the one overwhelming comment was to include a practice exam in this guide. The EDC stepped right up to work with committee members and some dedicated CAPPs to make that happen. They completed webinar instruction on how to write good exam questions facilitated by a psychometric specialist trained in best practices on how to create exams. During the webinar, they were provided with many guidelines (rules!) around what to do and not do when writing exam questions. Then they got to work. Each person wrote a number of items for the practice exam aligned to the content weightings in the CAPP Examination Content Outline (pages 9–14 of the CAPP Candidate Handbook; visit parking.org/ capp to download a copy). The outline is a direct result of the groundbreaking research study IPI finalized in 2013: The Parking Professionals Job Analysis Report. It reflects the link between a parking professional’s job performance of critical tasks and the content areas of the CAPP exam. After our volunteers finished writing their questions, the questions underwent peer review for accuracy. These dedicated professionals are acknowledged in the CAPP Resource Guide for their efforts.

The Practice Questions The practice exam covers seven content areas. They reflect the percent of the exam questions as designated in

INTERNATIONAL PARKING INSTITUTE | MAY 2016

the CAPP Examination Content Outline and the content composition of the CAPP exam: ●● General knowledge: 5 percent. ●● General management: 20 percent. ●● Operations management: 40 percent. ●● Financial and operational auditing: 15 percent. ●● Federal, state and local laws: 7 percent. ●● Marketing and public relations: 7 percent. ●● Analysis and application of technology: 6 percent. The 165-question CAPP Practice Exam is a tool to be used for practice only and will assist individuals with getting familiar with the multiple-choice, single-answer question format. Taking the practice exam will not guarantee that you will pass the CAPP exam and earn your CAPP credential , but it will help you prepare for the big day. CAPP candidates may purchase the CAPP Practice Exam in their choice of two formats: ●● A PDF of the CAPP Resource Guide with the full practice exam available for download and printing. ●● An online CAPP Practice Exam found at parking.org/ professional-development. This is an online practice exam that will be automatically scored once completed. It lets candidates see which questions they got incorrect and correct and allow them to re-take the exam multiple times until they pass. Candidates can view the correctly answered questions as well as the incorrectly answered questions. Because this practice exam mimics the real exam, no feedback will be given on incorrectly answered questions other than notification that answers were incorrect. The online version of the CAPP Practice Exam will be available for six months from date of purchase. Note: If you pass the online CAPP Practice Exam prior to the six-month expiration date, you can access it as frequently as you like by using your login and password. Thinking about earning your CAPP? Practice makes perfect. I encourage you to make use of the resource guide and practice exam to prepare for the real exam.

ISTOCK

he CAPP exam can be a formidable challenge—after all, CAPP is the industry’s leading designation for very-qualified parking professionals. Candidates told us that having a practice test would help them prepare for the real exam, and we’re thrilled to introduce just that.

STATE & REGIONAL SPOTLIGHT TEXAS PARKING AND TRANSPORTATION ASSOCIATION

TPTA OFFERS NEW OPPORTUNITIES FOR GROWTH By Mary Mabry, CAPP

ach year it seems, as we contemplate our goals for our departments, companies, or corporations, we tend to look at all we have done well, where we need to improve, how we can grow and develop, and what opportunities we may have missed. We all know these evaluations are extremely valuable and that without these strategies, companies or departments tend to remain at a status quo level without any type of growth. In thinking and taking actions to improve our association, the Texas Parking and Transportation Association (TPTA) is moving forward to not only evaluate our vision, mission, and strategies but to also explore our potential in growth and development outside Texas boundaries. TPTA has continued to grow each year with increased membership and conference attendance. We have made great efforts to share our association values and education with our neighbors and associates in nearby states that do not have their own associations. Through the efforts and guidance of our past president, Liliana Rambo, CAPP, and current President Dean Ahmad, TPTA has initiated steps to include members in Louisiana, Oklahoma, and other nearby states interested in building their networks and educational value of the parking and transportation industry.

Conference The 2016 TPTA Conference and Tradeshow at Texas A&M University last month included an array of educa-

INTERNATIONAL PARKING INSTITUTE | MAY 2016

tional sessions, along with the third annual awards for new parking structure, parking structure restoration, parking program, parking technology and equipment, and parking employee of the year. TPTA partnered with the Pennsylvania board of directors, whose members served as judges, and with the Lone Star Chapter of the Association for Commuter Transportation, which hosted an all-day seminar prior to the first day of the TPTA Conference. The TPTA 2015 Conference and Tradeshow was held April 21–23 in Corpus Christi, Texas. Marc Denson and his staff at the City of Corpus Christi Police Department did a fantastic job hosting this event. The second annual awards competition proved tough to judge, two categories had two winners. Winners were: ●● New Parking Structure: City of Tyler Fair Plaza Parking Garage, Walker Parking Consultants. ●● Parking Structure Restoration: William P. Hobby Airport Parking Garage Toll Plaza Restoration, City of Houston, Houston Airport System. ●● Parking Program: Texas A&M University Gameday Experience 2014, Texas A&M University Transportation Institute.

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Parking Technology and Equipment: Smart Connections Project, City of Dallas Police Department, and Dallas-Fort Worth International Airport Terminal D Parking Garage Parking Guidance Systems, Parking Guidance Systems, LLC. ●● Parking Employee: Kevia Stroder, City of Houston Parking Management, and Joseph Gregory, Parking and Transportation Services, the University of Texas at Austin. ●● Distinguished Service Award: Jane Wilcox, SP+, who has been the driving force in not only creating a more interactive and user-friendly website but the anchor for the past four years for conference registrations, sponsorships, memberships, and all communications of TPTA events. Her detail-oriented receptivity to the industry growing around her has helped her not only advance but master her innovative professional skills and longevity throughout her career. The 2015 Conference included 11 presentations, the awards ceremony, a deep-sea fishing tournament, a survivor competition in conjunction with the beach party, and 37 vendors who purchased 52 booths to display their products. We send a special thanks to the City of Corpus Christi Police Department for the welcome and opening remarks of Chief Floyd Simpson. He truly demonstrated his extensive management experience, and compassion for the job, his employees, and the parking industry as a whole. Sadly, Chief Simpson was killed in a motorcycle accident a few weeks after the conference. His family remains in our thoughts. ●●

MARY MABRY, CAPP, is secretary of the Texas Parking and Transportation Association. She can be reached at marybmabry@ yahoo.com.

Roundtables Earlier in the spring, TPTA hosted several roundtables and networking sessions that were packed with education, knowledge, and lessons learned by our parking and

INTERNATIONAL PARKING INSTITUTE | MAY 2016

transportation professionals. The first was held in March with parking professionals from Louisiana; presentations included “Changing Technology and the Future” by Richard Easley, CAPP; “E-Squared Engineering;” and “The Emergence of Pay by License and LPR Learned” by Chris Chettle, CAPP, T2 Systems. In November, Peter Elliott, director of Downtown Fort Worth, hosted another roundtable: “Changing a System: Do’s and Don’ts and What We Learned,” by Lauren Nelson, WinPark, and Garrett Coleman, WPS North America; “Concrete Technologies,” by Casey Wagner, Walker Parking; and “Mentoring: What Does It Mean?” by Liliana Rambo, CAPP, Winpark. Louisiana State University hosted one of our last roundtables in February. This event also included a meet-andgreet before the session. Presentations included “Big Events: Maximizing Resources, Revenue, and Options,” by Peter Lange, Texas A&M University; “Smart Meters: 10 Years Later,” by Jerry Keeth, CAPP, City of Houston; and “Strategies for Creating a Student-Based Enforcement Team.” TPTA also celebrated our Texas members who essentially swept the IPI Awards at the 2015 IPI Conference & Expo in Las Vegas, Nevada in July. See the August 2015 issue of The Parking Professional for more. We are proud of our Texas members and all their achievements and look forward to sharing our awards and achievements for 2016. We continue to strive to communicate and involve all entities in the parking and transportation industry—visit texasparking.org for more information and to receive invitations to our events.

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COMMUNITY DIGEST

IPI Visits China

n 1962, a group of people attending the American League of Cities annual conference met to find solutions to help their municipalities with their mounting parking problems. This meeting and several afterward led to the creation of the International Municipal Parking Congress (IMPC). Thirty years later, IMPC evolved into the International Parking institute (IPI), which is now the largest and leading parking association in the world. Thoughts of IPI’s beginnings came to mind recently when IPI CEO Shawn Conrad, CAE, and Tim Haahs, PE, AIA, were invited to meet with leaders from the Chinese parking industry in Beijing. With China’s rapidly growing automotive sales now approaching 160 million cars, the country’s highways, secondary roads, and city streets are experiencing gridlock, and government officials are seeking the industry’s help. Chinese parking professionals have seen first hand the success

INTERNATIONAL PARKING INSTITUTE | MAY 2016

IPI has had in developing employee and management training, certifying individuals (CAPP) and accrediting organizations (APO), and developing conferences, and efforts are underway to duplicate these efforts in the People’s Republic of China. In March, leaders from Sunsea Parking, the Beijing Parking Association, Commission of Transport, On Street Parking Association, and China’s Development Bank met with IPI representatives to focus on goals and activities to share and exchange information.

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COMMUNITY DIGEST

SCHEIDT & BACHMANN USA NEARS COMPLETION OF NASHVILLE INTERNATIONAL AIRPORT PROJECT Recent installation for the new parking access and revenue control system at the Nashville International Airport in Tennessee is on track to be finished at the end of May. The airport awarded Scheidt & Bachmann the opportunity to provide the PARCS solution. Installation for the project began in December 2015. The parking project consists of replacing the access and revenue control hardware and software for three public and employee parking facilities with a newly integrated system to improve efficiency within the parking facilities. The new PARCS system will feature solutions to manage operations for the parking facilities. This includes equipping all lanes with license plate recognition and 2D barcode scanners; an ultrasonic level count system; and new long-range readers for the Frequent Parking Program. The airport is also using EMV credit-card technology for payment at exits and pay-on-foots. The new system will be based on barcode technology. “The Metropolitan Nashville Airport Authority project

represents state-of-the-art parking innovation that will have a significant impact on improving the efficiency for the airport operations,” says John MacDonald, president of Scheidt & Bachmann USA. “Scheidt & Bachmann is fortunate to be part of this project, and we are confident that our system supports our client’s initiative to enhance the parking experience for their customers.” The project is currently being implemented in phases starting with the non-public lanes and then working on the public entry lanes. The project will be near completion by the 2016 IPI Conference & Expo in Nashville.

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INTERNATIONAL PARKING INSTITUTE | MAY 2016

COMMUNITY DIGEST

Architectural Design Mesh Helps Illuminate New Westin Cleveland Downtown As part of an effort to provide the city with a premier lodging destination, the Westin Cleveland Downtown in Ohio went to great lengths to achieve a high level of sophistication. The illuminated, eye-catching façade adorning the city’s newest four-star accommodation is the result of a fusion of multicolored lights and architectural design mesh from W. S. Tyler USA Architectural Design Group. Driven by dynamic population growth, the Cleveland downtown area has realized extensive revitalization efforts during the past 20 years. According to Forbes, there is more than $350 million currently invested in the area’s redevelopment. Among the completed projects is SAGE Hospitality’s newly remodeled Westin Cleveland Downtown (formerly the Crowne Plaza Hotel). As part of its directive to return the Westin to an elite property, SAGE identified critical infrastructure issues, established a design approach, and allocated a budget for proposed improvements. Marous Brothers Construction, a full-service firm based in nearby Willoughby, was procured to handle design/build aspects of the facility. The exterior facelift is highlighted by an attention-grabbing façade featuring architectural design mesh from W.S. Tyler. The architectural design mesh allowed the designers to mask the parking facilities

INTERNATIONAL PARKING INSTITUTE | MAY 2016

that span the second through fifth floors. Replacing the previous brick and metal cladding with an architectural wire mesh provided a textured and unique look. Spectrums of rainbow-colored lights embellish the metal mesh at twilight and in the evening hours to provide a bold, beautiful statement. W.S. Tyler customized the Dolga-Trio offering for the Westin application. “While the designers liked the characteristics of the Dolga-Trio, they requested a modified version to create different openings in one continuous panel,” Wendy DeCapite, architectural sales manager for W.S. Tyler, says. “The design team wanted a more dense version to cover the openings in the garage area and a more open version for the area in front of the sixth-floor ballroom. Areas of the façade were also customized to incorporate signage attachments.” A robust and flexible weave that gets its structure from clusters of vertical wires, W.S. Tyler’s Dolga-Trio architectural design mesh was also showcased during installation. After connecting the mesh at the top of the area, installers simply rolled the product down to its final position. The lightweight mesh was then fastened at the bottom of the installation using W.S. Tyler’s fully engineered flat tension profile and clevis assembly system.

Did You Know Parking & Transportation * Make Up 41% of Non-Aeronautical Revenue?

Turn it into Profit! Most airports today face competitive pressures and reduced revenues from airlines. It’s a constant challenge to make up for this lost income. One of the most effective ways is to expand non-aeronautical revenue sources. Since the travel experience begins in your parking lot, it’s a great place to start. Parking and transportation provide huge untapped potential to enhance travel satisfaction and maximize non-aeronautical revenue – all at the same time. Learn about the latest parking trends you can capitalize on! View article at abm.com/airportparking. For immediate consultation, call us at 866.638.3043. © 2016 ABM Industries Inc.

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MAY 2016 | INTERNATIONAL PARKING INSTITUTE

CALENDAR OF EVENTS

Highlighted are IPI and IPI Allied State and Regional Association Events

2016 May 4

June 15

September 14

IPI Webinar Unlocking the Power of Data (Using GIS) parking.org/webinars

IPI Webinar User-Based Parking Structure Design parking.org/webinars

IPI Webinar From Asphalt to Green Infrastructure (Surface Parking) parking.org/webinars

May 5-6

Southwest Parking and Transportation Association Spring Training Albuquerque, N.M. southwestparking.org

September 26–27

Pennsylvania Parking Association Annual Spring Training Lancaster, Pa. paparking.org

May 12

June 26–29

September 28–30

Middle Atlantic Parking Association Parking & Baseball Baltimore, Md. midatlanticparkingassociation.org

World Parking Symposium Vancouver, Canada worldparkingsymposium.ca

Carolinas Parking Association 2016 Conference & Trade Show Greenville, S.C. carolinasparking.org

May 16 APO Site Reviewer Training Nashville, Tenn. parking.org

National Center for Spectator Sports Safety and Security Conference Phoenix, Ariz. ncs4.com

May 16

July 13

Green Garage Assessor Training Nashville, Tenn. parking.org

IPI Webinar Media Masters parking.org/webinars

May 16–19

July 13-15

CAPP Course: UVA Business Management Nashville, Tenn. parking.org

Pacific Intermountain Parking & Transportation Association Conference Denver, Colo. pipta.org

May 17–19

June 15-16

July 12–14

IPI Course: Parking Design, Maintenance, and Rehabilitation Anaheim, Calif. parking.org

October 19 IPI Webinar Cracking the Code to Sustaining a Customer Service Culture parking.org/webinars

November 8–10 Parking Australia Convention & Exhibition Perth, Australia pace2016.com.au

November 16 IPI Webinar The Path to APO parking.org/webinars

CAPP Course: Behind the Fine Print: A Blueprint to Parking Management, Operations, and Regulations Nashville, Tenn. parking.org

August 15

November 30–December 2

IPI Course Media Training Seminar Washington, D.C. parking.org

Florida Parking Association Annual Conference & Trade Show Orlando, Fla. flparking.org

May 17–20

August 17

December 14

2016 IPI Conference & Expo Nashville, Tenn. ipiconference.parking.org

IPI Webinar Suicide in Parking Facilities parking.org/webinars

IPI Webinar Parking Enforcement for Frontline parking.org/webinars

May 21

September 12-14

Middle Atlantic Parking Association Parking & Baseball Washington, D.C. midatlanticparkingassociation.org

Southwest Parking and Transportation Association Fall Conference Las Vegas, Nev. southwestparking.org

INTERNATIONAL PARKING INSTITUTE | MAY 2016

NEW AND RENEWING IPI MEMBERS ACADEMIC

University of Virginia Rebecca White University of Dayton Department of Public Safety Darlene Holder Towson University Pamela Mooney University of Delaware Jennifer Sparks East Carolina University Debra Garfi Virginia Polytechnic Institute and State University Richard McCoy Wayne State University Parking & Transportation Services Jon Frederick University at Buffalo Christopher Austin Western Kentucky University Jennifer Tougas

Northern Kentucky University Curtis Keller

McCarthy Building Companies, Inc. Tanya Wollman

Washington State University Aaron Colyar

Gresham, Smith and Partners Andy Stoebner

Augusta University Karl Munschy

Dixon Resources Unlimited Julie Dixon

University of Memphis Thomas Miller

International Parking Design Cali Yang

University of Pennsylvania John Kisel Drexel University Paula S. King

AIRPORT

Phoenix-Mesa Gateway Airport Authority Margi EvanSon Huntsville International Airport James Bradford San Diego County Regional Airport Authority David Boenitz

University of Oklahoma Douglas Myers

Spokane International Airport Jeff Collins

University of Kansas Medical Center Kevin Rowald

COMMERCIAL OPERATIONS

Vanderbilt University Lance Hale

MAPCO Auto Parks Richard Goldstein

University of Arizona David Heineking

Indigo Park Canada Inc. Louis Jacob

University of California, San Diego Todd Berven

BDI Parking, S.A. DE C.V. Daniel Corte

Ohio University Teresa Trussell Winston-Salem State University Patricia Norris Washington University in St. Louis Nicholas Stoff Northern Arizona University Erin Stam Ana G. Mendez University Walid El Hage Arocho Chapman University Sheryl Boyd Oregon Health & Sciences University Brett Dodson Sinclair Community College Paul Murphy University Of Manitoba Cameron Neufeld University of Louisiana, Lafayette Stuart Glaeser Binghamton University Susan Crane

parking.org/tpp

Godell Group Elica Goh Day Parking SAS Juan Carlos Carrera Next Parking, LLC Robert Caplin Denison Parking, Inc. Mark Pratt Propark America John Schmid

City of Orlando Scott Zollars Trenton Parking Authority Walter Smith

CORPORATE

Olympia Entertainment, Inc. Aaron Ford

City of Boise Craig Croner

Louisiana State University Health Sciences Centerâ&#x20AC;&#x201D; New Orleans Antonio Casas

City of St. Louis Tishaura Jones

City of Ottawa Public Work Dept Doug Robertson

Tufts Shared Services James Foley

Louisiana State Health Science Center- Shreveport Themessia Fenceroy

Health Sciences Centre, Winnipeg Jennifer Lumb

Midtown Redevelopment Authority Operating Account Matt Thibodeaux

PUBLIC

Bethlehem Parking Authority Kevin Livingston

City of Pasadena Jon Hamblen

Cypress Computer Systems, Incorporated Paul Ahern

City of El Paso Paul Stresow

Massachusetts Port Authority Michael Sheehan

SUPPLIER

City of Boston Department of Transportation Gina Fiandaca West Windsor Parking Authority Martha Watlington

IPSens, LLC Gorm Tuxen Data Ticket, Inc. Marjorie Fleming Kenall Lighting Stephen Morelli

Ambassadors Plus Alexander Latsko

Williamsport Parking Authority David Kish

Aberdeen Management Group Steven Grant

City of Greensboro Robin Davenport City of Tulsa Government Toby Moreland

Paterson Parking Authority Tony Perez

MMM Group Limited Richard Tebinka

City of Clearwater Charles Wilson

UT Health- Houston James Smiley

Elite Parking Services Dane Grey

BA Consulting Group Ltd. Ralph Bond

Downtown Toledo Parking Authority Daniel Fortinberry

HOSPITALMEDICAL CENTER

Parking Panda Nick Miller

CONSULTANT

Los Angeles County Beaches & Harbors Vivian Sanner Village of Croton on Hudson Janine King

Parking Authority of River City Tiffany Smith

Care Park Pty. Ltd. Deanne Pointon

City of Newark Marvin Howard

InfoSend, Inc. Glen Everroad

Paylock IPT LLC Bartholomew Blair Duncan Solutions, Inc. James Kennedy Baker Group Jamie Knutson Optec LED Lighting Jeff Gatzow NextBus, Inc. Thomas Noyes West FSI LLC Rick West OmniPark Karla Baig Payment Express USA LLC Andy Cullen Parking Pro Charles Tousignant Quality Counts, LLC Jay McComb Electrical Contractors Inc. Lizabeth Karson Elisco Electronic Tickets and Parking Solutions (EETAPS) Jose Davila Schweers Technologies Inc. Pam Arian Parking BOXX Inc. Renee Cleary Smarking, Inc. Wen Sang IPDisplays Anna Black Moneris Solutions Michael Hughes

TRANSITTRANSPORTATION Sound Transit Michael Miller

RETIREDTRANSITIONAL

SWARCO Traffic Americas, LLC Michael Civitelli

Anne Guest Teri Morkunas Brendan Farrell Awais Haider

Guardian Booth Abraham Taub

STUDENT-SCHOLAR

Parking By Phone Luis Garma

Erie Parking Authority Raymond Massing

Anchor Parking & Perimeter Security, Inc. William Hathcock

Deara Person John Overman

RTB Safe Traffic, Inc. Olivia Haddon

City of Columbus Michael Mercurio

Automated Parking Technologies Eric Risch

North Bergen Parking Authority Robert Baselice Fort Lee Parking Authority Gloria Gallo City of Vallejo Public Works Carmen Cole

Parking Network BV Jorrit Weerman Ticketech, Inc. Mauricio Cotto Nagels North America LLC David Partington

MAY 2016 | INTERNATIONAL PARKING INSTITUTE

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Rich & Associates, Inc.. . . . . . . . . . . . . . . . . . . .62 richassoc.com | 248.353.5080

Aims (EDC Corporation). . . . . . . . . . . . . . . . . . . . 7 aimsparking.com | 800.886.6316

IntegraPark. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C3 integrapark.com | 888.852.9993

Scheidt & Bachmann. . . . . . . . . . . . . . . . . . . . . . . 3 scheidt-bachmann.com | 781.262.6667

Aiphone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43 aiphone.com | 800.692.0200

IPS Group Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . C2 ipsgroupinc.com | 858.404.0607

Skidata. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53 skidatausa.com | 908.243.0000

Amano McGann. . . . . . . . . . . . . . . . . . . . . . . . . . . 17 amanomcgann.com | 612.331.2020

Kimley-Horn and Associates, Inc.. . . . . . .15, 63 kimley-horn.com/parking | 919.677.2090

Southland Printing . . . . . . . . . . . . . . . . . . . . . . . . . 1 southlandprinting.com | 800.241.8662

Cambridge Architectural. . . . . . . . . . . . . . . . . .47 cambridgearchitectural.com | 410.228.3000

Parkeon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51 parkeon.com | 856.234.8000

TIBA. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67 www.tibaparking.com | 720.477.6073

Carl Walker, Inc.. . . . . . . . . . . . . . . . . . . . . . . . . .62 carlwalker.com | 800.FYI.PARK

Parking Soft. . . . . . . . . . . . . . . . . . . . . . . . . . 22â&#x20AC;&#x201C;23 parkingsoft.com | 877.884.7275

Timothy Haahs & Associates, Inc. . . . . . . .2, 62 timhaahs.com | 484.342.0200

CHANCE Management Advisors. . . . . . . . . . .63 chancemanagement.com | 215.564.6464

Parkom. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57 parkomint.com | 972.50.5284.784

TNR Doors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19 tnrdoors.com | 866.792.9968

Designa . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35 designausa.com | 888.262.9706

Passport. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58 gopassport.com | 704.899.5136

Toledo Ticket . . . . . . . . . . . . . . . . . . . . . . . . . . . . C4 toledoticket.com | 800.533.6620

DESMAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62 desman.com | 877.337.6260

POM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 pom.com | 479.968.2880

Walker Parking Consultants. . . . . . . . . . . . . . .63 walkerparking.com | 800.860.1579

Digital Printing Systems. . . . . . . . . . . . . . . . . . .13 dpstickets.com | 626.334.124

Quercus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59 quercus-technologies.com | 201.227.2020

WALTER P MOORE. . . . . . . . . . . . . . . . . . . . . . . .63 walterpmoore.com | 800.364.7300

GAI Tronics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37 gai-tronics.com | 800.492.1212

Relevant Solutions. . . . . . . . . . . . . . . . . . . . . . . .55 relevantsolutions.com | 858.578.7887

W.S. Tyler. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21 wstyler.com | 800.321.6188

PARKING BREAK

JIM BASS is landside operations manager at the Bill and Hillary Clinton National Airport, Little Rock, Ark. He can be reached at jbass@fly-lit.com or 501.537.7354.

INTERNATIONAL PARKING INSTITUTE | MAY 2016

Redefining Parking

IPI SHOW

BOOTH 1821

N LA 2017 IPI CONFERENCE & EXPO • MAY 21-24 • NEW ORLEANS, LA

NETWORKING

OPPORTUNITIES

LEARNING

ADVANCING PARKING

Save the Date May 21-24, 2017

This is the “don’t miss” parking industry event of the year. More than 3,500 attendees from around the globe gather for four exciting days of unique experiences, networking events, and professional development opportunities.

IPIConference.parking.org/2017

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MAY 2016 The Parking Professional ● SPORT SAFETY AND PARKING ● SAFETY BY DESIGN ● NIMS AND ICS ● SHELTERING IN PLACE ● QUARTERLY COMMITTEE UPDATES