The Parking Professional May 2017 by International Parking & Mobility Institute

Preventing Crashes Into Buildings

Extending Parking Facility Life

Connected Vehicles

Committee Updates

MAY 2017

THE INTERNATIONAL PARKING INSTITUTE

Beyond the Uproar

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WAYFINDING MAY 2017 | Volume 33 | Number 5

22 Beyondthe

Beyond the Uproar

CASE STUDY

When Las Vegas’ famous resorts started charging for parking last year it was heard worldwide. But you probably haven’t heard about the massive technology installation that made it possible.

“The parking process is our customers’ first and last touch-point with us. Our guests expect and deserve an enhancement to this aspect of our resort experience,” says Corey Sanders, MGM Resorts International chief operating officer. “We’ve taken into account our customer feedback and carefully planned these improvements to address some of their most common concerns—challenging navi-

gation and difficulty finding available spaces. We acknowledge that this aspect of our resort experience can be improved, and we’re taking an aggressive approach.”

The Starting Line

PHOTOS PROVIDED BY TOM CALLINS / ISTOCK

The trend started with MGM Resorts International, which installed parking technology at 11 of its properties, followed by Caesars Entertainment, which put parking suites in five properties. Other companies, including Wynn Resorts, have begun the planning process. According to MGM Resorts International, the impetus behind the program was a desire to improve the guest experience.

MGM began the process in the summer of 2015 by establishing an internal parking task force. The task force evaluated the parking challenges presented by the parking facilities in their various properties and outlined a preliminary strategy for meeting those challenges. Through an RFP process, the company sought out parking partners and selected a team comprised of SP+, Sentry Control Systems, and INDECT USA. Sentry was chosen to create a technology suite that would provide a frictionless parking experience for guests and staff; INDECT was selected to create a parking guidance program to help

INTERNATIONAL PARKING INSTITUTE | MAY 2017

parking.org/tpp

parkers quickly and conveniently find available parking spaces; and SP+ serves as MGM’s parking operator. Each was added to MGM’s parking task force. Ultimately, the task force settled on a plan that would lead to the creation and installation of a comprehensive parking technology program serving all of the company’s Las Vegas resorts, including MGM Grand Las Vegas, Bellagio, Mirage, Aria, Mandalay Bay, Delano Las Vegas, Monte Carlo, Luxor, Excalibur, Vdara, and New York New York. The $90 million program was the largest parking technology installation ever undertaken by a private company, permitting the management of 60,000 parking spaces throughout Las Vegas. The centerpiece of the MGM parking program is a SKIDATA access and revenue system that features state-of-the-art bar code readers, RFID technology, and mag strip readers. The equipment can MAY 2017 | INTERNATIONAL PARKING INSTITUTE

28 By Mark Wright

magine: The future has arrived. Driverless vehicles flow seamlessly and safely through streets and parking lots, guided flawlessly around corners and into resting places nestled safely next to the doors and windows of shopping-center retailers and convenience stores, child care centers, and campus buildings, thanks to interconnected systems of sensors that reliably exert inch-by-inch control over the vehicles’ movements and speed. Flowers bloom. Birds chirp. All is right in the parking world.

parking.org/tpp

from the TV classic “Hill Street Blues:” Be careful out there. Of course, being careful isn’t enough. Parking spaces continue to serve as launching pads for vehicles driven by fallible humans. The stupidly stubborn problem of vehicle-into-building crashes demonstrates on a near-daily basis that we still get distracted by phones or just zone out. We still confuse our gas pedal for our brake. We still absentmindedly throw our transmission into “D” instead of “R” or vice versa. And we still injure and kill people as a result.

California’s Groundbreaking Legislation California Assembly member Bill Quirk (D-20) found all this out in 2015. His chief of staff at the time had two sons in a day care center where a car crashed in through the front wall, barely missing the children. “When [he] shared the story about his children’s day care center being hit by a car

MAY 2017 | INTERNATIONAL PARKING INSTITUTE

We polled several garage owners and managers to understand the difficulties they face when trying to provide an enjoyable user experience and increase parking demand. We found that while owners and stakeholders are allocating funds to upgrade facilities with the user in mind, at times, parking garage maintenance, repair, and rehabilitation are deferred or neglected. We decided to dig deeper into the issue of deferred maintenance and asked a sampling of facility managers and owners: ●● ●Do you have a current condition assessment? ●● ●Do you have a capital renewal plan?

Deterioration at tee-to-tee joint

Expansion joint damage and tripping hazard

Groundwork The right steps to extend the life of your parking facility.

mixed-use or is incorporated with any occupied space. With this overview information as a backdrop, a condition assessment can be undertaken at various levels, from a preliminary walk-through assessment by facility management to a more comprehensive assessment by an engineering professional. A walk-through assessment should look closely for potential safety issues and hazards; if any are identified, they should be immediately brought to the owner’s attention and addressed. Emergency, life-safety, and security systems should also be evaluated for proper operation. Documenting the condition of structural components is a critical part of an assessment, especially because deferred structural repairs can lead to costly future repairs if not addressed. Special attention should be paid to cracks, delaminated concrete, spalled concrete, corroded structural steel, and other signs of structural deterioration or distress. Moisture penetration and leakage through cracks, cold joints, and expansion joints are often a precursor to premature structural deterioration and should be documented and repaired. The components that are typically included in an assessment include: ●● ●Safety and security equipment. ●● ●Structural components, including beams, slab, columns, and walls. ●● ●Facade.

Condition Assessment Parking structures are typically exposed to severe environments and are hybrid in nature. On one hand, parking facilities are analogous to bridges in that they need to accommodate live loads from vehicles, thermal and moisture movements, wind and seismic loads, and exposure to deicing (Above) Damage at parking deck slab salts in cold climates. On the other hand, they need to comfortably accommodate users who become pedestrians when using the facility, and they often incorporate tenant space in the facility. Condition assessments help us determine the overall condition of a garage, identify safety issues, identify potential upgrades, and develop future repair and maintenance costs. This information is an essential benchmark for the facility management and related

INTERNATIONAL PARKING INSTITUTE | MAY 2017

Plumbing. Lighting and other electrical systems. Mechanical systems. Stairs and elevators. Roofing. Architectural components. Floor surfaces, including waterproofing membranes. Walkways. Site features. Cleanliness of facility. Inspection and maintenance schedules should be determined for the various building components. Also, a detailed condition assessment can be considered to gain a better understanding of the facility’s condition. The detailed assessment often includes hands-on inspections, field and laboratory testing, and detailed short- and long-term cost estimates. ●● ● ●● ● ●● ● ●● ● ●● ● ●● ● ●● ● ●● ● ●● ● ●● ●

By Michael Drow, CAPP; Peter Lange, and Brent Paxton

Options and Alternatives

MAY 2017 | INTERNATIONAL PARKING INSTITUTE

Smart Connections

The connected car is coming! The connected car is coming! When you read this, do you think of Paul Revere riding through the countryside, waking the minutemen to prepare for battle? Or do you flash back to your youth and the excitement of the ice cream truck coming down the street? Everyone has a different perspective on the effect of connected cars on parking—some excited and some concerned. While the connected car will have an impact, it also creates opportunity. What is the connected car? When it is mentioned in literature, there are usually references to many terms and acronyms. In simplest terms, the connected car is a vehicle with internet access. This internet connectivity allows the vehicle to share and receive data. GM’s OnStar, introduced in 1996, is a connected car technology, and today we see most auto manufacturers connecting their vehicles to the internet either directly with 4G LTE built into the vehicle or via the driver’s mobile phone. Typically, a connected car has an in-car entertainment unit or an in-dash system with a screen from which apps and services can be managed by the driver. All this connectivity allows the vehicle to present the driver with useful information and entertainment, such as point-of-interest information, music/audio playing from external sources or devices, built-in smartphone apps, navigation systems, roadside assistance, voice commands, and contextual help and offers from the dash. It also enables the vehicle to communicate with the roadway and other vehicles to improve efficiency and safety. The following are common terms related to connected cars. ●● ●V2V (vehicle to vehicle): The technology and methods that enable a vehicle to communicate directly with another vehicle without human intervention. The simplest example is a vehicle “talking” to other vehicles to inform it that it is braking. This communication alerts the other vehicles to monitor their speed and brake as necessary. ●● ●V2I (vehicle to infrastructure): The technology and methods that enable various roadway infrastructure components to communicate with a vehicle. Examples include a stoplight alerting vehicles that the signal is about to change or a vehicle entering a parking facility and communicating its access credential information to raise the gate.

Connected vehicles are already among us and big changes are ahead. What does it all mean for parking professionals?

INTERNATIONAL PARKING INSTITUTE | MAY 2017

V2C (vehicle to cloud): The technology and methods that enable a vehicle to communicate with a cloud-based system to share information. A vehicle requesting weather information or parking availability information to present to the driver are examples. Vehicles also share information with the cloud system—“I am on Interstate 10 going 20 miles per hour” (i.e., there is congestion). ●● ●Infotainment: The variety of apps that provide information services, such as Google maps, fuel finder, parking payments, Apple Pay, or apps that provide entertainment services such as Pandora, CNN, and Facebook. The apps can be part of the vehicle’s entertainment system or accessed by a vehicle via a connected mobile phone. ●● ●MaaS (Mobility as a Service): Instead of an individual owning transportation assets, an individual purchases transportation services on an as-needed basis. This includes car sharing, ride sharing, and public transit options. MaaS typically involves the merging of several transportation and payment options to complete trips while catering to the specific needs of the user. In addition to providing information to the driver, connected cars collect and share information about local environmental conditions and driving activity. Most new vehicles are outfitted with many types of sensors to collect data, which are used to support the vehicle’s operation. Vehicles have proximity sensors to determine when they approach an object, GPS to identify location, cameras to view the roadway and identify obstacles ahead or nearby, and various forms of radar to manage speed and proximity to other objects. These sensors support the driver assist systems found in many cars today, including dynamic cruise control, automatic braking, lane-departure alerts, and many other safety and control systems. In addition, these sensors provide data to the cloud for use in other applications. One such example being tested is the sharing of open parking spaces based on the data collected from a vehicle as it drives down the street. A vehicle’s proximity sensors detect the presence of vehicles parked in on-street spaces and report that information along with GPS coordinates to create street parking occupancy. ●● ●

parking.org/tpp

Forward Momentum

IPI committees work on projects and initiatives to advance IPI and the industry.

IPI COMMITTEES HAVE STAYED BUSY IN 2017, working on projects and initiatives to help advance both IPI and the greater parking industry. Catch up with them and see what’s happening behind the scenes. Awards of Excellence

he Awards of Excellence Committee has completed the rigorous review process for the numerous entries submitted for the 2017 competition, in its 35th year. Seven categories encompass this IPI competition for new facilities, restoration of existing structures, sustainable new construction, and innovative programs completed or renovated since Jan. 1, 2015. Honorees will be recognized during the Awards Recognition Ceremony at the 2017 IPI Conference & Expo in New Orleans, La., this month. The committee will review the criteria for all categories and update as necessary before the 2018 competition. The call for entries will begin in September. Visit parking.org/aoe or email aoe@parking.org for more information. Those interested in joining the committee are encouraged to submit their application during the call for volunteers this summer.

embers of the Consultants Committee will share their collective expertise at the 2017 IPI Conference & Expo during “Planning and Designing for an Unknown Future.” This panel will address how to plan and design a building for a 50- to 75-year life span when emerging trends in real estate, demographics, and technology are rapidly transforming the landscape. This interactive panel will take your questions and tackle the tough issues faced by professionals today, including connected and autonomous vehicles and leaps in technology that will cause disruption in our industry. Also on the agenda: baby boomers and aging in place, millennials raising kids, the long-term Uber effect, and the mobile revolution and Amazon Prime. Last year’s session was standing-room only, so mark this one in your mobile app as a must-attend. Committee members address hot topics in each issue of The Parking Professional, providing expert insight and guidance. In addition, the committee regularly proposes and vets topics for the magazine.

he Education Development Committee (EDC) carried the progress it made in 2016 into 2017. Several years ago, the EDC assisted with creating courses for IPI’s online learning program. These affordable, self-paced courses are designed to accommodate the schedules and budgets of today’s new and seasoned parking professionals. The sessions provide essential information in an easy-to-understand format that addresses a wide variety of timely and relevant topics. Completion of these courses enables you to earn professional development points toward your CAPP application and recertification minimum requirements. Select courses also offer CEUs and LEED version: v4, v2009 credit. To date, more than 1,500 parking professionals have taken advantage of these sessions. Available online courses include Introduction to Parking, Parking Enforcement, Technology Trends in Parking V2, Customer Service, Conflict Resolution, OnStreet Parking Management, Sustainability in Parking, Foundations of Finance, and Greening Communities through Parking. Transportation Demand Management, the Transportation Security Administration First Observer Plus, and Federal Emergency Management Agency (FEMA) courses are new! The First Observer Plus and FEMA courses have been coordinated with the Department of Homeland Security and made available this year. The EDC and Safety & Security Committee have actively participated in reviewing and providing content for the First Observer Plus online course. Several existing online courses are in the process of being updated and revised to remain competitive and relevant. With the new partnership with GBCI for the Parksmart Certification, the EDC has been tasked with developing online content and courses. Committee members are currently working on a foundational level Introduction to Parksmart course followed by intermediate level courses that delve into the dozens of areas that Parksmart assesses. The EDC is also working on creating Emergency Management and Off-Street Parking courses to be rolled out to the public this fall.

CO-CHAIRS: John

CO-CHAIRS: Josh

CO-CHAIRS: Rick

Decker, CAPP, and Anderson Moore

Consultants

ISTOCK / BUTSAYA

INTERNATIONAL PARKING INSTITUTE | MAY 2017

Education Development

parking.org/tpp

Bushman, PE, and Mark Santos, PE

IPI committees work on projects and initiatives to advance IPI and the industry.

Cantor and Thomas Wunk, CAPP

MAY 2017 | INTERNATIONAL PARKING INSTITUTE

The right steps to extend the life of your parking facility.

Repair and rehabilitation strategies are often presented in the condition assessment report to provide the owner with various options to extend the useful life of the facility; the report identifies the advantages and disadvantages of each alternative and the associated costs to allow the owner to choose the best course of action for their particular needs. The strategies can have a wide range of options and costs depending on the required useful life of the

parking.org/tpp

●● ●What is the biggest challenge to maintain, repair, and rehabilitate your facility? Based on the responses we received, about 50 percent of respondents have a current assessment and capital renewal plan in place, but 100 percent plan to do it going forward. It is great to hear that everyone is planning for the future, but why isn’t it actually happening now? Many of the responses we received simply stated ”budget” as a reason. Similarly, when we asked about the most challenging aspect of maintaining facilities, responses also revolved around budget, accompanied by an overwhelming concern about the disturbance repair projects can create and the loss of revenue that accompanies loss of parking during construction projects. While it’s understandable that budgets are often tight, planning for maintenance, repair, and rehabilitation work cannot be indefinitely postponed. A plan eventually needs to be established to provide stakeholders with a fundamental understanding of the asset’s value and what steps should be considered to extend its useful life.

ISTOCK / KARNEG

ISTOCK / OSTAPENKOOLENA / TARRAS79

INTERNATIONAL PARKING INSTITUTE | MAY 2017

By James C. Anderson and John M. Porter

Efforts to prevent vehicle-intobuilding crashes gain traction across the U.S.

Efforts to prevent vehicle-into-building crashes gain traction across the U.S.

t’s likely that as a driver, there are garages you favor

over others and some you completely avoid. This could

be due to a variety of reasons, such as the proximity of the parking facility to your destination, the cleanliness of the garage, vehicle volume, congestion in the garage, or maybe your SUV or truck simply just doesn’t fit.

Laying the Groundwork

stakeholders to gain an understanding of the asset as it exists today. This assessment will provide the owner with the information necessary for short- and long-term budgeting and planning. Understanding the condition of a parking structure starts with a brief description and location of the facility, including but not limited to, the age and type of structure, number of parking spaces, entrance and exit portals, stairwells and/or elevators, facade construction, service use, and review of prior engineering assessments, reports, and documents. It is important to identify whether the parking facility has any ancillary

Hitting the Gas

Hitting the Gas There’s just one problem: We’re not there yet. Big-brand car companies have been showing TV commercials depicting new sedans that can apply their brakes before a human driver’s brain can scream “stop!” to his pedal foot. That’s progress. Will such technology keep drivers from piloting their vehicles over the edge of a multistory parking garage or through the plate glass window of their local convenience store? Maybe someday. Until then, we’ve got a built environment cobbled together through many decades to satisfy multiple generations and disparate stakeholders who had competing needs and visions. And we’re using legacy mobility systems that have typically focused on keeping vehicles moving rather than on intelligently managing how vehicles, pedestrians, and buildings can safely coexist in close proximity to one another. For the most part, we’re left to heed the advice

Laying the

You’ve heard Las Vegas’s famous resorts started charging for parking. But you probably haven’t heard about the massive technology installation that made it possible.

By Bill Smith

MAY 2017 | INTERNATIONAL PARKING INSTITUTE

Connected vehicles are already among us and big changes are ahead. What does it all mean for parking professionals?

Editor’s Note

DEPARTMENTS

4 Entrance 6 Five Things 8 Consultants Corner 1 0 The Green Standard 1 2 The Business of Parking 1 4 On the Frontline 1 6 Parking Spotlight 2 0 IPI Ask the Experts 5 0 IPI in Action 52 State & Regional Spotlight 5 4 Community Digest 5 9 New and Renewing IPI Members 6 0 Parking Consultants 6 2 Advertisers Index 6 2 Parking Break 6 3 Calendar of Events

CONNECTED CARS AND YOU

y first experience with lane-assist technology happened while driving someone else’s car on the Washington, D.C., Beltway during evening rush hour (bumper-to-bumper traffic is an inadequate description—fun times). Everything was fine between my house and the highway ramp, but the second I got to the end of the ramp, signaled, and tried to merge onto I-495, the car started screaming at me—BEEP BEEP BEEP! “What the heck is that?” I whispered to the dashboard, which kept up its piercing shrieks. I had no choice at that moment and merged over, squeezing into the tiny space between two other cars before frantically searching for whatever warning light would translate the noise inside the car. It didn’t take more than half a second to figure it out; as soon as I was safely in a travel lane, my friend the warning system calmed itself into silence. “That’s how we merge in rush hour,” I muttered to the dashboard. “What would you like me to do differently?” It wasn’t a great introduction to what’s being billed as fabulous new technology, and that car and I did not become friends, but it was a firsthand glimpse into the changing world that is driving. Before long, I suspect, driving a new car will feel completely foreign, with lots of sounds and lights and actions I’ve never experienced before. Connected cars and autonomous vehicles are coming, and it’s time for the parking industry to prepare. Members of IPI’s Technology Committee have come up with a great resource for companies and professionals trying to do that, starting on p. 38. I hope you’ll spend some time reading it and sharing it with your colleagues—it’s a great piece. There’s a good chance you’re reading this in New Orleans, La., at the 2017 IPI Conference & Expo. If you are, please come find me and say hello. I can’t wait to meet you (or catch up with you) and hear what’s going on in your corner of the parking world. As always, my contact information is below. Please get in touch anytime, even if it’s not live and in person in the Big Easy. Thanks for reading. Until next month…

fernandez@parking.org

parking.org/tpp

MAY 2017 | INTERNATIONAL PARKING INSTITUTE

ENTRANCE Publisher Shawn Conrad, CAE conrad@parking.org Editor Kim Fernandez fernandez@parking.org Contributing Editor Bill Smith, APR bsmith@smith-phillips.com Technical Editor Rachel Yoka, CAPP, LEED AP BD+C yoka@parking.org Advertising Sales Bonnie Watts, CEM watts@parking.org Subscriptions Tina Altman taltman@parking.org. Graphic Design BonoTom Studio info@bonotom.com Proofreader Melanie Padgett Powers For advertising information, contact Bonnie Watts at watts@parking.org or 571.699.3011. For subscription changes, contact Tina Altman, taltman@parking.org. The Parking Professional (ISSN 0896-2324 & USPS 001436) is published monthly by the International Parking Institute. 1330 Braddock Place, Suite 350 Alexandria, VA 22314 Phone: 571.699.3011 Fax: 703.566.2267 Email: ipi@parking.org Website: parking.org Postmaster note: Send address label changes promptly to: The Parking Professional 1330 Braddock Place, Suite 350 Alexandria, VA 22314 Interactive electronic version of The Parking Professional for members and subscribers only at parking.org/tpp. Periodical postage paid at Alexandria, Va., and additional mailing offices. Copyright © International Parking Institute, 2017. Statements of fact and opinion expressed in articles contained in The Parking Professional are the sole responsibility of the authors and do not necessarily represent an official expression of policy or opinion on the part of officers or the members of IPI. Manuscripts, correspondence, articles, product releases, and all contributed materials are welcomed by The Parking Professional; however, publication is subject to editing, if deemed necessary to conform to standards of publication. The subscription rate is included in IPI annual dues. Subscription rate for non-members of IPI is $120 per year (U.S. currency) in the U.S., Canada, and Mexico. All other countries, $150. Back issues, $10. The Parking Professional is printed on 10 percent recycled paper and on paper from trees grown specifically for that purpose.

A VERSATILE INDUSTRY By Allen Corry, CAPP

ack in the day in our parking world, parking was parking. That’s not the case today. Parking operations today are much more diverse and versatile, with numerous variations of parking and revenue control systems from which to select. What works for one parking operation may not fit another operational structure. I remember back in 1998 when I was placed (forced) into the parking and transportation department at Georgia Tech in Atlanta due to some unforeseen parking issues. I was asked to temporarily fill the director’s position until a search to hire a director was conducted, which I wasn’t too excited about. I quickly learned and began to understand the demands of our customers, who were mainly students and employees. This turned out to be an interesting opportunity and the beginning of my parking career. Seven years later, the opportunity came my way to fill a parking director’s position for Greenwich, Conn. I found the parking challenges and issues much different than those in at a university. The parking techniques and technology used at the university did not fit the parking needs and customer base in Greenwich. Another opportunity arose nine years later, this time as assistant vice president at Dallas/Fort Worth International Airport. This parking operation was altogether different from both the university and municipality. State highways are connected by the airport, and vehicles pass through the center from the north and south airport control (toll) plaza that captures the entrance time 24/7; drivers are charged upon exit. All vehicles are charged a fee regardless if they pass through or park, and, a parking control operation and technology that is unique to most systems. One shoe (parking system) does not fit all, which is why it’s so important for parking professionals to attend the IPI Conference & Expo to see firsthand what new technology and improvements are available to fit their parking needs and help make successful parking operational decisions. How you integrate with outside entities can and will affect the progress of your parking operation. Parking is the intersection of numerous technologies, ideas, and collaboration. Hope to see you at the IPI Conference & Expo in New Orleans, La., this month.

@IPIParking

INTERNATIONAL PARKING INSTITUTE | MAY 2017

ALLEN CORRY, CAPP, is assistant vice president, parking business unit, at Dallas Fort Worth International Airport and a member of IPI’s Board of Directors. He can be reached at acorry@dfwairport.com.

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FIVE THINGS

FIVE GREAT SOCIAL MEDIA FEEDS TO FOLLOW

hey say Twitter is the new CNN, and they’re not entirely wrong—there’s lots of great news and information floating around on social media. That’s true for the parking industry, specifically as more organizations jump in and start sharing information on Twitter, Facebook, and LinkedIn. Here are five of our favorite feeds to follow. Have another to suggest? Email editor@parking.org.

1 2 3 4 5 U.S. Department of Transportation Office of Research and Technology

Mobility Lab

All the latest and greatest research and information from USDOT is right here in short bites and fascinating links. New car advancements, connected vehicles, and even how Adam Savage (the original MythBuster) is working with advance auto safety features—it’s all in these feeds. Check out @Research_USDOT on Twitter and USDOTResearch on Facebook.

Research, communications, the latest on TDM and more—the future of transportation is being carefully thought out at Mobility Lab, and their social media feeds offer fascinating looks at what’s ahead. Follow them at @MobilityLabTeam on Twitter and Facebook.

U.S. Green Building Council

With lots to say about a sustainable future, this is the feed to follow when going green. The people behind the LEED building rating system and keepers of the Parksmart sustainability certification for garages (through its Green Building Certification, Inc., arm), USGBC is all about a sustainable future. They’re at @USGBC on Twitter and Facebook.

City Lab

Coverage of all things urban from The Atlantic, this feed features anything and everything about cities and municipalities, with lots of lessons for parking professionals in all sectors. We love its up-to-the-minute coverage and analysis. Don’t miss @CityLab on Twitter and ThisIsCityLab on Facebook.

INTERNATIONAL PARKING INSTITUTE | MAY 2017

IPI Yes, we’re going to toot our own horn—from parking design to transportation trends to the newest thoughts on mobility, IPI’s social media feeds are the quickest way for parking professionals to stay up on all the need-toknow info out there. Follow us at @IPIParking on both Twitter and Facebook, and search International Parking Institute for our huge LinkedIn group.

Cloud

Data Mining

Internet of Things

Analytics

Smart Cities

Connected Cars Parking is moving at the speed of life. Patrons demand convenient access, flexible payment options, and a superior customer experience. Your success depends on nonstop innovation, robust systems architecture, swift communications, and the flexibility to efficiently scale your operation to maximize growth.

amanomcgann.com

With the most experienced development team and largest service network, Amano McGann is your global industry partner. Helping you keep pace with parking and security technology advancements is what we do.

CONSULTANTS CORNER

REVENUE CONTROL SYSTEM IMPLEMENTATION LESSONS LEARNED By Steven Grant

write this a day after going live at a major shopping center with 50 lanes so the timing is very fortunate. The process that took us from conceptual drawings to flipping the switch was arduous and filled with complex issues but ultimately successful for both client and customer. If nothing else, this story will offer lessons learned on the design, installation, and testing phases of a new revenue control system.

Details Ultimately, the biggest lesson learned so far is understanding what I can control and what I cannot. There comes a point at which the design needs to simply come to a

INTERNATIONAL PARKING INSTITUTE | MAY 2017

Politics A successful parking installation also involves navigating political minefields, moving forward with a design that encompasses the core deliverables, as well as considering all those things that affect you whether you like it or not. It’s planning for all possibilities despite there always being some we simply cannot account for, being consistently onsite to understand— literally—the lay of the land, and in the end, simply testing, testing, testing so that on the eve of going live, there is a sense of optimism about what tomorrow may bring. Seeing a system come alive is something genuinely exciting and satisfying. Deploying a parking system teaches you many things: technical understanding at a granular level, operational constraints, people management skills dealing with all stakeholders, patience, commitment, how to handle disappointment, and then moments of—dare I say it—excitement, overcoming insomnia, and a sheer will to see the thing through!

ISTOCK / 4X6

STEVEN GRANT is founder of Aberdeen Management Group and a member of IPI’s Consultants Committee. He can be reached at steven@ aberdeenmg.com.

Embarking on a major revenue control installation opens up a myriad of challenges, obstacles to be overcome, and questions that need answers (sometimes yesterday!). What is the existing state of the facility and control system? What factors will affect the design? Is it a construction site still in progress (not ideal) or a new build? Who are the real decision-makers? Who is supportive of change and who is resistant? How will your design be affected, directly or indirectly, by others onsite who are focused on their own objectives? These questions and many, many more could easily be a topic for their own discussion. Navigating this minefield at my particular location, though, required that we understand factors beyond parking, such as what the other new-construction stakeholders’ objectives were and what effects they had on my deliverable. There were many.

natural conclusion and the installation must commence. The best-laid plans still throw up challenges, of course, but diligent planning helps. Why? Because parking is still consistently viewed as a low to medium priority by others until the day comes when the system has to work, and suddenly visibility of the success of parking is seen at the highest levels. This means schedules are often squeezed, making all kinds of demands on the time allowed to install and test. Of course, the installation phase is always interesting. For starters, dealing with inspectors does the heart no favors! Having a detailed installation plan helps, but one must have flexibility to adjust to the ever-changing conditions on the ground, such as ongoing construction activities. For me, parking is two things: the physical implementation of gates, columns, and cameras, and then the smart stuff—EMV, integrations with reservation systems, guidance systems, mobile applications, validation systems, and the list goes on and on.

THE GREEN STANDARD

EDUCATING THE COMMERCIAL REAL ESTATE INDUSTRY By Megan Leinart, LEED AP BD+C

had the opportunity to participate in a panel discussion about parking at the Urban Land Institute’s 2016 Fall Conference. We brought together a fantastic group of parking professionals with a broad range of experience, including Laura Longsworth from Brookfield Properties; Irena Goloschokin, Elevate Ventures adviser; and Rachel Yoka, CAPP, from IPI. Our panel combined a wide range of experience in parking planning, management and operations, technology, sustainability, and more. Our audience was a group of professionals from the urban development mixed-use product council and included experts in planning, design, development, property management, finance, and real estate law. I have attended more programs and forums on commercial real estate than I probably care to admit. But until this one, I don’t believe I had ever seen a group of these professionals so engaged and interested in one topic. It’s difficult to find one topic that interests an entire room of real estate professionals. As it turns out, parking does it. Prior to the program, I requested that the group send me any questions they had about parking. I assumed most people wouldn’t respond and I would have to come up with most of the questions myself. However, I was shocked by the response I received of great, indepth parking-related questions. It showed me what an opportunity we have to work with our commercial real estate colleagues to educate them about all of the innovative advancements taking place in the industry and how they can incorporate them into their projects.

Sustainability

MEGAN LEINART, LEED AP BD+C, is national director of corporate development for Propark and a member of IPI’s Sustainability Committee. She can be reached at megan. leinart@propark.com.

Many of the questions focused on the same issues we often hear in our circles: ●● How will the advent of alternate transportation and driving methods such as mass transit, ride sharing, and self-driving cars shape the future of parking, and will there soon be an over-supply of parking spaces? ●● How is the parking industry forecasting future parking demand given the increase in mass transit, ride sharing, self-driving cars, and densification? ●● As communities continue to densify, what does the future of required parking ratios look like? ●● What impact does the advancement of parking technology have on existing parking resources, traffic, etc.?

INTERNATIONAL PARKING INSTITUTE | MAY 2017

How close are we to having connected cars and how will that affect commercial development? ●● What are some opportunities to integrate sustainability planning, design, and operations strategies into parking? ●● What is the typical utilization of electric vehicle charging stations, and what is an appropriate number or percentage to locate in a parking lot or garage? ●● If parking is not required for a development, how much should we choose to provide? These questions show the huge opportunity we have to educate our counterparts in the commercial real estate industry on the significant transformation the parking industry has made in recent years and how this information can contribute to the development of better (and more sustainable) places. During this panel, we were able to see the genuine interest that these professionals have in using sustainable parking strategies and technologies effectively to support and improve their properties. The strides that have been made through programs such as Parksmart as well as the sustainability initiatives IPI and its members have led during the past decade will have positive ramifications on community development. Issues that hadn’t previously been explored in a significant way, including reducing parking requirements, integrating sustainable technologies, encouraging alternative transportation, reducing congestion through parking policies, and more will have a significant effect on the future of commercial development. The commercial real estate sector (parking professionals included, of course) is making policy, design, and development decisions today that will affect our neighborhoods, towns, and cities for decades to come. Parking professionals need to have a seat at the table for these discussions so the decisions made about parking and its effects on building design, traffic, transportation, and connectivity, will be ones that will only enhance the user experience and contribute to smart, connected, and sustainable communities. ●●

THE BUSINESS OF PARKING HUMAN RESOURCES LEGAL

WINNING THROUGH ENGAGEMENT By Julius E. Rhodes, SPHR

want to share a true story with you. While it might be unnerving, it is a clear lesson for me about how small slippages in the way we relate to other people and our surroundings can have catastrophic results.

JULIUS E. RHODES, SPHR, is founder and principal of the mpr group and author of BRAND: YOU Personal Branding for Success in Life and Business. He can be reached at jrhodes@mprgroup. info or 773.548.8037.

Taking the Wheel

Engaging

It was my turn behind the wheel for our three-hour drive back to Chicago as my wife drove the front leg of our trip. I was tired, but I knew my wife had an event to attend that evening and she needed to get some rest. As I drove, I could feel myself nodding off—think about this in terms of losing contact or engagement with those around you. At first, it was a quick loss of attention or fast closing of the eyes—nothing too distracting. I summoned the will to go on, and as I did, I noticed that on occasion I drifted out of my lane. Many of us drift out of our lanes at work but still get through the day. All of a sudden, it happened. I was jolted alert as the car crossed into the grassy median. I could feel the car lurch to one side as we headed down the embankment. It was horrifying, and as I fought to regain control of the car I could hear my wife telling the dogs (I believed) to stay calm while I repeated, “I got it. I got it.” This went on for what seemed like minutes—it was probably 30 seconds. Thankfully, I was able to regain control of the car, and after several vehicles passed, we were back on the road. I took the nearest exit so that we could all compose ourselves. My wife completed the drive home.

Here’s the lesson: We don’t get to where we are alone. We need the support and engagement of others to help us reach our goals. Ask yourself how many times you’ve wandered through a day without connecting with the people or environment around you. At work, we reason that it’s just the job and we don’t need to connect or pay attention to the people. But the things we do on the job are—or should be—a subset of the things we do in life. Exhibiting the values we possess is an important part of our own brands. If we value people in our lives, we can’t devalue them on the job. We need to always treat people as if they matter because the reality is they do. So what’s the best method I can offer to stay connected and engaged with the people around us? I’m glad you asked. The best method is the direct method and to remember something our parents shared with us many years ago, which is to always speak to people. And we can’t just speak to them. We have to show we care by being genuine and sincere. To the extent that we do this we give ourselves the best chance for people to do the same for us and to help us from having those small slippages that can be catastrophic.

INTERNATIONAL PARKING INSTITUTE | MAY 2017

SHUTTERSTOCK / I BELIEVE I CAN FLY

I was returning from a trip to visit our daughter in college with my wife and our two dogs, Tina and Annie Mae. We had a great weekend sharing stories, dining together, and playing with our pets. It was a magical and engaging opportunity to reflect and connect, and when it was time to go, we were all sad to say goodbye but grateful for the time together. Our departure is when things went wrong, and it reminds me now of what happens to many of us at work.

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ON THE FRONTLINE

THE NEED FOR SPEED By Cindy Campbell

ork travel—good idea: When I check in to my hotel later tonight, I think I’ll go ahead and leave my large suitcase at the bell desk overnight. That way, when I’m leaving for the airport at 4 a.m., I won’t have to drag all of my bags downstairs. Work travel—better idea: Remembering to actually retrieve the large suitcase I checked at the bell desk before I take the shuttle to the airport. Yes, this really happened to me. Being a frequent traveler, I’ve developed some pretty cool road-warrior tricks that make my travels go a little smoother. On this particular trip, I had grown weary of trying to wrangle three rolling suitcases of various sizes to and from each new hotel room. My plan was brilliant (if I do say so myself ), but my execution fell flat on its face on the morning I caught the 4 a.m. shuttle to the airport without stopping to pick up that large bag I’d checked. As I exited the shuttle bus, I realized my enormous error. I didn’t really panic, as I’d built in a little extra time for unexpected airport delays. I told the hotel shuttle driver about my error and that I would need to get back on the shuttle and return to the hotel to retrieve my bag. “Let me see what I can do,” he said, and immediately got on the radio to call another driver back at the hotel. When he couldn’t raise his fellow driver on the radio, he turned to me and calmly asked me to stay put just inside the entrance door. With that, he headed back to the hotel. I think it’s important to note that this wasn’t one of the on-property hotels. No, he faced a good eight- to 10-minute drive back. About 10 minutes into my wait, I realized that he didn’t have my name or the description of the suitcase. I called back to the hotel and the front desk clerk let me know that the driver had collected my bag and was already on his way back. Sure enough, just 10 minutes later, my shuttle driver appeared, running my bag toward the entrance doors. I have never experienced that kind of above-and-beyond service from hotel staff, much less at four in the morning. This gentleman and his hotel brand had left an indelible impression on me.

The Benefits What’s your reaction when you experience outstanding customer service? To get and keep our attention (and dollars), providers of goods and services are continually looking for ways to provide that wow factor to customers. Companies want us to be

INTERNATIONAL PARKING INSTITUTE | MAY 2017

SHUTTERSTOCK / LUPULLUSS

CINDY CAMPBELL is IPI’s senior training and development specialist. She is available for onsite training and professional development and can be reached at campbell@parking.org.

their cheerleaders and brand advocates. They achieve this through efforts to positively affect our perception of the experience. One of the primary factors that can affect this is the speed at which our need or request is met. If time is of the essence, a reputation can be made or broken based on the time it takes to address the issue. We all have a horror story about an extended period of time we’ve sat on hold with a customer service call center. Whenever you can, recognize where you have the opportunity to quickly respond to a customer. While it’s not always possible to provide an immediate response or resolution, it’s also not always necessary to delay it. Another equally important factor at play is the longterm effect of perception. As customers, we can be extremely loyal (and even forgiving) to those we perceive have gone out of their way for us. We’re also capable of holding a grudge against a brand into perpetuity if we feel like we’ve been wronged. We all want to be perceived as special and worthy of someone’s time and attention. Imagine the customer’s perception when you not only meet but exceed their expectations. Oh sure, they feel good about it, but I’m betting you’ll feel pretty great as well.

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PARKING SPOTLIGHT CASE STUDY

PARKING EMBRACES MOBILITY IN LATIN AMERICA “Our goal is not to attend more cars; instead, our goal is to attend more people.” —Eduardo Bayón, CEO, CITY PARKING By Santiago Zarate

ince CITY PARKING decided to join forces with CO2CERO® (read more in the December 2012 issue of The Parking Professional) to plant trees to offset parking garage emissions, many positive changes have come about. Thanks to the alliance between the two companies, environmental consciousness is greater and a commitment to implement new strategies to contaminate less has started to become reality, totally in alignment with the goals of the United Nations (UN) Climate Change Conference (COP 21) and improving the quality of life for people and planet Earth’s health. new trees that absorb carbon dioxide and transform it into certified wood and oxygen and avoid deforestation. Since launching its tree-planting program, CITY PARKING has identified another new business model. CITY PARKING: Sustainable Mobility Hub will exist to help contaminate less, save time, and improve the overall quality of life.

A New Business Model

CITY PARKING and CO2CERO have planted one new tree for every parking space since 2012. To date, they have 21,000 car spaces; 3,000 motorcycle spaces; and 2,200 bicycle spaces distributed throughout more than 150 parking facilities in Colombia and Panama; so far, they have planted 17 million trees. As CEO Eduardo Bayón says, CITY PARKING´s commitment is not only to compensate for the emissions generated between a car’s entrance into a garage until it’s parked and turned off, but to go the extra mile and align the company’s vision with the UN COP21 commitments made by Colombia for the next 10 years: plant

INTERNATIONAL PARKING INSTITUTE | MAY 2017

The world is changing, and business models are following. CITY PARKING was created to give people somewhere to park their cars, bicycles, and motorcycles, but today, the vision is to create a space where anyone can find any kind of transportation to move throughout a city: a mobility hub. CITY PARKING annually parks more than 10 million cars, 1.3 million motorcycles, and 400,000 bicycles in Colombia and Panama. Those are big numbers that beg the question: How can we contaminate less? We’ve found three answers that are in the process of being implemented.

Solution 1: Bicycles

Hosting more than 400,000 bicycles per year, our company is already focused on promoting two-wheeled transportation and for two good reasons: zero greenhouse gas emissions and less space required for parking than for cars. Bayón points out that in 2013 only 1 percent of our income came from bike parking. That number quadrupled by 2016 to 4 percent—a dramatic increase, especially considering the competition for our garages is the post in the street and most people are used to locking their bikes on the street for free.

To give excellent service and in keeping with our goal of attending to more people and not just more cars, several new solutions are being implemented: ●● Using new software to register bicycles. ●● Offering guarantees for bike commuters. ●● Providing padlocks for bike drivers to use. ●● Improving our infrastructure so it’s more bike-friendly. ●● Implementing bike-to-walk and shared bicycle programs.

Solution 2: Mobility Hub

Answering the question of how to contaminate less starts with another question: What are the newest and most efficient ways to move to and from our parking

facilities? Embracing a mobility business model means quality, efficiency, and time are the biggest issues to solve, integrating with the needs of car drivers (gasoline and electric), bike drivers (pedal and electric), taxis, and on-demand ride services such as Uber. CITY PARKING’s plan is for any user to be able to go to a parking facility in his own car and then rent a bicycle, go to his meeting, come back to get his car, and go home. He might also rent a bike in one facility and drop it off in another when he’s finished. This is the new vision of a new model that encourages people to own only one car and use practical mobility systems to get around.

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Large cities such as Bogotá, where it can take an hour to drive three miles between point A and point B, demand solutions that implement free mobility, zero stress, and neutral carbon emissions. This translates to a better quality of life and use of everyone’s time. This means strategic alliances1 (UN goals 11 and 17) must be established with each player to accomplish this goal. Cars contaminate the most, and some laws must be readjusted, but car sharing is critical to improving overall mobility—which is the big goal—and something CITY PARKING is wholeheartedly supporting.

Solution 3: Efficiency

SANTIAGO ZARATE is sales manager for CO2CERO. He can be reached at santiago. zarate@co2cero.co.

The third solution is focused on reducing waste and overuse, particularly of paper and electricity. Our company decided to stop printing check-in parking receipts and migrated to a plastic electronic card system instead; assuming 10 million users and an average-size receipt, we’re saving up to 7,500 yards of paper per year or 38,000 yards in the last five years. We’re in the process of implementing electronic payment systems to eliminate paper checkout tickets. Solutions being considered include electronic payments via app or sending receipts via email. Needless to say, there are savings here not only from an environmental standpoint but also because sustainability is a threelegged table (economic, social, and environmental). Our CEO has a special interest in the social aspect. Another strategy that has been implemented relates to efficient consumption of electricity and evolving to LED technology. To date, 35 percent of our system has

INTERNATIONAL PARKING INSTITUTE | MAY 2017

been changed, and our plan is to fully migrate in the next five years.

Infrastructure Changes CITY PARKING is working on sustainability from the inside to the outside and enjoying great results, but Bayón wants to do more, working to modify political and legal challenges to further embrace green parking. In cities like New York, the cost of one-hour parking might be $20 and the whole-day, $21. That encourages drivers to leave their cars parked all day. In Colombia, the cost is per minute, encouraging drivers to use their vehicles for any kind of activity. That translates to more pollution and more traffic jams as people choose to drive short distances. Walking or biking could be great alternatives. Parking rates have been frozen for eight years in Colombia, which means that vehicle, bicycle, and motorcycle rates are static. The solution is to liberate rates to create and promote strategies for alternative-vehicle use and get people to make intelligent decisions for the benefit of the city and all its residents. The model envisioned by CITY PARKING is the clear conviction of a quality and quantity service for the sustainability of any business. It demonstrates how to adjust and adapt according to a conviction and purpose to serve the planet, which generates new clients and new opportunities. We’re ready to walk the talk and create real solutions based on overall city mobility. Footnote

www.un.org/sustainabledevelopment/es/objetivos-de-desarrollo-sostenible

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IPI’S ASK THE EXPERTS

Jennifer Tougas, PhD Director, Parking and Transportation Services

Western Kentucky University Develop parking strategies for autonomous vehicle use: loading zones close to destinations with storage parking at remote locations. Provide adequate loading zone areas to support the volume of autonomous vehicles in use. Design facilities that leverage the capabilities of connected autonomous vehicles to use stacked parking.

David Hill, CAPP President and CEO

Clayton-Hill Associates Learn about new technologies and practices well in advance so as to be trusted and confident leaders of change rather than followers.

Stephen J. Rebora, RA President DESMAN The autonomous vehicle is changing rapidly. The biggest thing we can do today as parking professionals is to aggressively research and learn. How we manage and design for the autonomous vehicles’ parking needs is evolving on a daily basis. If you are not reading and studying, then you are falling behind. Listen, learn, then design.

Roamy Valera, CAPP

Senior Vice President, Municipal and Institutional Services SP+ The parking industry and IPI in particular should be focused on policy related to curb management, mobility, and access. Autonomous and connected vehicles will not only impact parking demand and utilization but will require the industry to identify a revenue model that can replace how cities/municipalities collect parking and transportation income.

Larry Cohen, CAPP Executive Director

Lancaster Parking Authority I would keep up with the news and gauge how connected and autonomous vehicles will play out over the next five to 10 years. To make any significant changes to your operation based on a small percentage of these vehicles, in my opinion, would be a knee-jerk reaction at this point. Most of us are still implementing electric charging stations, serving a small percentage of customers many years after these vehicles were introduced. Keep up with the news and plan as demand actually warrants.

Have a question for IPI’s experts? Send it to fernandez@parking.org and watch this space for answers.

INTERNATIONAL PARKING INSTITUTE | MAY 2017

The opinions, beliefs, and thoughts expressed by the contributors do not necessarily reflect the opinions and viewpoints of the International Parking Institute or official policies of IPI.

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Beyond

the

By Bill Smith

AS VEGAS HAS LONG BEEN KNOWN FOR BRIGHT LIGHTS AND LATE NIGHTS. Now, however, the Las Vegas Strip has assumed a new mantle: parking technology pioneer. After more than half a century of providing free parking to visitors and local residents, resorts up and down the Strip have begun to install parking technology designed to better manage parking resources and enhance the parking experience for guests. The trend started with MGM Resorts International, which installed parking technology at 11 of its properties, followed by Caesars Entertainment, which put parking suites in five properties. Other companies, including Wynn Resorts, have begun the planning process. According to MGM Resorts International, the impetus behind the program was a desire to improve the guest experience.

INTERNATIONAL PARKING INSTITUTE | MAY 2017

PHOTOS PROVIDED BY TOM CALLINS / ISTOCK

When Las Vegas’ famous resorts started charging for parking last year it was heard worldwide. But you probably haven’t heard about the massive technology installation that made it possible.

CASE STUDY

gation and difficulty finding available spaces. We acknowledge that this aspect of our resort experience can be improved, and we’re taking an aggressive approach.”

The Starting Line MGM began the process in the summer of 2015 by establishing an internal parking task force. The task force evaluated the parking challenges presented by the parking facilities in their various properties and outlined a preliminary strategy for meeting those challenges. Through an RFP process, the company sought out parking partners and selected a team comprised of SP+, Sentry Control Systems, and INDECT USA. Sentry was chosen to create a technology suite that would provide a frictionless parking experience for guests and staff; INDECT was selected to create a parking guidance program to help parking.org/tpp

Some of the new additions to Las Vegas resort garages include sensors with green and red lights to help drivers quickly find available parking, and wayfinding signs to help them navigate after parking their cars.

read hotel room keys, employee badges, Nevada driver’s licenses, military IDs, and tickets to special events to admit vehicles and direct drivers to appropriate parking areas. The readers can also recognize the company’s proprietary M Life Loyalty program cards to provide complimentary parking to members. Parking privileges extend to other MGM resorts as well, permitting guests to visit other casinos without having to worry about paying for parking. Upon entering a garage at one of the MGM properties, license plate recognition (LPR) equipment records the driver’s vehicle information, associating that vehicle with the driver’s credentials. When the driver is ready to leave the garage the LPR system recognizes the vehicle license plate, and if the parking fee is satisfied the gate will open for the customer to exit. The entire transaction is completed without drivers having to stop at an exit gate.

Putting Guests First It was essential to MGM that the parking program provide guests a more pleasant and convenient parking experience. To that end, MGM initially installed INDECT single-space parking guidance systems at several properties, including the MGM Grand, Mandalay Bay, Monte Carlo, Aria Employee, and New York, New York parking structures. Sensors were later added at Bellagio and Aria. The sensors use a highly visible, LED lighting system to help drivers identify where parking can be found and guide them directly to open spaces. The parking management software associated with the sensors allows visitors to access additional customer service amenities, including loyalty program benefits and special validation offers. “Our customers have been pleasantly surprised by how much the technology has improved the parking experience,” says Travis Lunn, senior vice president for hotel operations at MGM Grand Las Vegas. “Many

INTERNATIONAL PARKING INSTITUTE | MAY 2017

of our guests are first-time users who are unfamiliar with these types of technology. The flexibility of the technology really meets everyone’s needs because it can read room key cards, loyalty cards, and credit cards. We didn’t want our guests to have to carry around another badge to get in and out of parking, and the technology package keeps the parking process extremely simple.” According to Lunn, the parking guidance technology is particularly popular with guests. “We are receiving a lot of positive comments about the program, particularly the … sensors,” Lunn says. “Before we implemented this program it was often challenging to find a space. Now, the parking guidance technology directs drivers right to an open space, and guests are communicating to us about how much they love the system.” Dana Wade, director of business development for Sentry in Las Vegas, says ensuring sensors are reliable is key in a system this big. “Sensors aren’t any good if they aren’t accurate or if they lead parkers to a space that’s already occupied,” he says. “If you’re in a rush, the last thing you need is to be directed to a space that’s already full.”

Implementation As easy as the parking technology is for guests to navigate, implementing the program was no simple matter. MGM’s aggressive timeline gave SP+, Sentry, and INDECT just six months to design the program, work out all of the kinks, install the equipment, and have it tested and up and running. That timeline would have been challenging under any circumstances, but considering the massive size of the installation, putting everything together in just six months required extraordinary effort on the part of both MGM Resorts staff and their partners. “I can’t overstate how important our partners were in getting this done so quickly,” Lunn says. “Sentry built a demonstration room in one of our conference rooms to show us how the technology was going to work. All of the equipment was in there—LPR, pay-on-foot, an exit column. That’s how they problem-solved. They ran our people through the payment process to make sure everything worked properly, showed us how it worked, and trained the people who would be running the program. “When we added components, such as offering several months of free parking to locals through their driver’s licenses, we worked out the kinks in that room,” Lunn continues. “There were no lay-ups; everything was a three-point shot. These guys had to make sure it would work, and they did.” According to Dale Fowler, director of INDECT USA, one of the most important and unusual elements of the MGM program is that all of the parking spaces for the 11

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The Bellagio and other resorts added spaceavailable signs outside and inside garages to help drivers quickly park and be on their way.

BILL SMITH is a contributing editor to The Parking Professional and a public relations consultant specializing in parking. He can be reached at bsmith@ smith-phillips.com.

properties are managed from a single centralized command center. All the garages are tied together through fiber optics. MGM’s centralized command center provides the company greater control over all of its parking facilities and permits parking management staff to immediately respond to any issues that may arise. MGM’s Lunn says that as beneficial as the parking program has been for guests, it has also provided significant benefits to the company. “The parking program has really refocused the company’s attention on our parking areas and our guests’ experiences in those areas,” Lunn says. “We’ve been able to take our new parking revenues and invest them in our parking facilities, freshening and cleaning them and replacing lighting with more sustainable motion-controlled technologies. We’ve also added ambassadors within facilities to assist guests. All of these strategies provide a much better parking experience for our guests.” Like MGM, Caesars Entertainment recently overhauled the parking programs at its resorts in Las Vegas. Caesars’ program, which includes new paid valet and self-parking, was designed with an eye to improving the parking experience for guests, local residents, and members of the company’s loyalty program, Total Rewards. “Guests who stay, game, and shop at our resorts have said that parking spaces and valet services had become increasingly scarce,” says Richard Broome, executive vice president of public affairs and communications for Caesars Entertainment. “We believe that implementing a paid parking program while also investing in LED parking guidance systems will help address these issues.”

INTERNATIONAL PARKING INSTITUTE | MAY 2017

The centerpiece of the Caesars program is a parking guidance system designed to help guests easily identify occupied and unoccupied self-parking spaces. Caesars installed the LED sensors in five of the company’s properties: Caesars Palace, Harrah’s Las Vegas, Flamingo Las Vegas, Bally’s Las Vegas, and Paris Las Vegas. “The new parking system allows our guests to easily navigate our large parking garages at five of our Las Vegas properties,” Broome says. “The LED lights allow guests to see which parking spots are currently empty or occupied by another guest. There are also parking signs at the entrance to each parking level, alerting guests to the number of available spots on that particular level. This will cut down on the amount of time guests spend looking for parking within our garages, creating a better experience and allowing them to spend more time on property enjoying our hospitality offerings.”

The Effects “Our Las Vegas properties are most concerned about creating an unforgettable experience for all of our guests,” Broome continues. “When we received feedback about the scarce parking and valet services, we immediately knew that something needed to change. Adopting this new program allows for a better experience for our guests, local residents, and our Total Rewards loyalty program members.” While parking programs like those at MGM Resorts and Caesars clearly represent a growing trend in Las Vegas, Wade says that their effects will be felt well beyond the Strip. “These programs were unparalleled in terms of both their size and the extent to which different technologies were integrated to work together,” Wade says. “The MGM and Caesars programs demonstrate how any organization can successfully implement a variety of parking technologies to provide a better customer experience, while at the same time managing their parking assets more effectively.”

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s a G e th Efforts to prevent vehicle-into-building crashes gain traction across the U.S. By Mark Wright

ISTOCK / OSTAPENKOOLENA / TARRAS79

There’s just one problem: We’re not there yet. Big-brand car companies have been showing TV commercials depicting new sedans that can apply their brakes before a human driver’s brain can scream “stop!” to his pedal foot. That’s progress. Will such technology keep drivers from piloting their vehicles over the edge of a multistory parking garage or through the plate glass window of their local convenience store? Maybe someday. Until then, we’ve got a built environment cobbled together through many decades to satisfy multiple generations and disparate stakeholders who had competing needs and visions. And we’re using legacy mobility systems that have typically focused on keeping vehicles moving rather than on intelligently managing how vehicles, pedestrians, and buildings can safely coexist in close proximity to one another. For the most part, we’re left to heed the advice parking.org/tpp

MAY 2017 | INTERNATIONAL PARKING INSTITUTE

and [his kids] almost being injured, the issue suddenly hit close to home,” Quirk says. “We then did extensive research, and I found that the issue was far more widespread and serious than I had realized and was truly a matter of great concern.” Quirk soon introduced legislation, AB764, to address the problem. Both the State Assembly and Senate passed the bill unanimously, and then Gov. Jerry Brown vetoed it. Quirk made some changes to the bill and introduced it as AB2161 the following year. Again, both houses of the Legislature passed it unanimously. This time, Gov. Brown signed it. “I encountered little to no opposition from my colleagues,” Quirk explains. “Until we did our research, most legislators did not realize how widespread and serious the issue was. The governor’s office, however, had technical concerns with my 2015 bill. He did not agree with my language or the code section I chose to amend. In 2016, I took a different approach with the language and the code section to be amended.” In a nutshell, AB2161 allowed insurers to consider the use of certain vehicle barriers at commercial properties as safety devices that qualify for a discount on the owner’s insurance premiums, as approved by the insurance commissioner. The measure also encouraged the California Building Standards Commission to adopt a statewide standard for such safety devices. For his novel approach and legislative tenacity, the California Public Parking Association (CPPA) recognized Quirk as “Legislator of the Year” in 2016. “I was surprised and pleased by CPPA’s recognition,” Quirk says. What made Quirk’s legislation especially noteworthy was its use of an incentive—lower insurance p remiums—

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Local Action Ramping Up Quirk’s legislation is the only example so far in the U.S. of successful statewide action. In Massachusetts, Rep. Carolyn Dykema has twice introduced legislation, in 2013 and 2015, to mandate the installation of barriers between certain parking spaces and retail establishments, but neither bill survived to a full vote. More local jurisdictions, however, have begun to address the problem: ●● Miami-Dade County, Fla., passed Ordinance 120887 in 2012 requiring that head-in parking located directly adjacent to a storefront be equipped with concrete security planters with a minimum depth of 40 inches and that buildings located there have ground-floor windowsills placed at a height of 24 to 48 inches above grade. ●● Artesia, Calif., passed Ordinance 15-817 in 2015 to require, among other things, that “vehicle impact protection devices” be installed adjacent to parking spaces that are angled between 30 to 90 degrees relative to an adjacent outdoor pedestrian seating area. The ordinance effort was led by Artesia City Council member Victor Manolo after his mother-in-law was killed and his daughter severely injured when a vehicle crashed into them in front of Farrell’s Ice Cream Parlour in nearby Buena Park. ●● Orange County, Fla., passed Ordinance 2016-09 in 2016 requiring child care facilities to have safety barriers in exposed areas. The measure came as a response to the 2014 death of Lily Quintus and serious injury of several other children when a vehicle crashed into a

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California Assembly member Bill Quirk

to attract the support of property owners. While it’s too soon to know if the approach will work, the new law creates a carrot to get property owners’ attention. When asked what he would tell a room full of insurance industry executives if given the chance, Quirk focuses on the need to educate them. “Data tells us that more than 4,000 pedestrians, store patrons, and employees are seriously injured every year nationwide in accidents involving storefront crashes,” Quirk says. “Further, as many as 500 people are killed due to this type of accident [in the U.S.] A little change in how we approach preventive measures can save lives. Most of these crashes can be prevented with some simple and inexpensive steps. “I recall reading about these accidents or seeing stories on the news,” Quirk says. “However, I did not realize how frequent or deadly storefront crashes are.” Quite offers some advice to those hoping to advocate for this kind of or related parking-safety legislation: “Believe in the issue. Be passionate about the issue. Get the data to show how important this issue is. This [legislation] is important because it has the potential to save lives. In the end, that is what is most important.”

child care center. Orange County also established the Lily Quintus Child care Center Vehicle Impact Grant, providing up to $10,000 to assist childcare centers with installing safety barriers in front of their buildings. ●● Malibu, Calif., passed Ordinance No. 403 in 2016 requiring “vehicle impact protection devices” in existing and future parking lots for head-in spaces within 75 feet of outdoor seating areas. Then-Mayor Pro Tem (now Mayor) Lou La Monte introduced the measure after learning of the Buena Park Farrell’s Ice Cream Parlour tragedy. ●● Midfield, Ala., passed Ordinance 2017-01 this year requiring businesses to place barriers in front of their buildings if parking is within 10 feet of the entrance to the facilities. Current businesses are grandfathered in and will only have to install barriers if they make changes to their buildings or parking lots. The city council passed the law after an SUV crashed into a dentist’s office, killing six-year-old Camlyn Lee.

Barriers Must Meet Standards

MARK WRIGHT is a freelance writer and co-founder of the Storefront Safety Council. He can be reached at mark@ wrightscontent.com.

As more jurisdictions require protection in or near parking areas, ensuring the use of barriers that actually work is increasingly important. Safety expert Rob Reiter, who co-founded the Storefront Safety Council with the author of this article, notes that he has seen photos of crashes where bollards and other types of barriers failed when impacted by a moving vehicle because they were of inferior quality or were installed improperly. Dan Markus, president of Calpipe Industries, Inc. (Calpipe Security Bollards), blames sub-standard products for some of those failures. “Unfortunately, cheap unrated imports from China and from small job shops continue to find their way onto projects. People have been killed as a result of these products,” Markus says. “It’s one of the reasons we encouraged ASTM International to promulgate a standard jurisdictions and property owners could follow,” Reiter says. After extensive effort by Subcommittee F12.10 on Systems, Products, and Services, which is part of ASTM Committee F12 on Security Systems and Equipment, ASTM International published a new standard in 2014: ASTM F3016, Test Method for Surrogate Testing of Vehicle Impact Protective Devices at Low Speeds. It quantifies the dynamic performance of vehicle protective devices (such as bollards) at speeds of 50 kilometers per hour (30 miles per hour) and slower. This new standard complements ASTM F2656, Test Method for Vehicle Crash Testing of Perimeter Barriers, which focuses on testing for high-speed impact. “This standard has already been adopted in the Florida, California, and Alabama ordinances and will be proposed for California’s building code in the coming cycle as well,” Reiter says.

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An Expensive Problem Ironically, protecting buildings and people is a lot less expensive than failing to do so. Property owners and businesses—along with their insurers—are getting hit with expensive settlements following vehicle-into-building crashes that resulted in injuries and fatalities, Reiter says. “I’m aware of over $100 million dollars in claims paid in 2015 and 2016 because of vehicle-into-building crashes,” Reiter says. “This trend is increasing as more cases go to trial and plaintiffs find it easier to show that a location was poorly protected against a foreseeable and preventable risk. Several auto insurers have also followed this strategy against property and business owners to reduce their payouts in a half-dozen cases.” Reiter cited some recent notable examples, including $32 million for a wrongful death against a convenience store chain in Massachusetts, $24 million for a wrongful death against a hotel in Florida, and $6.6 million against a big-box retailer for loss of a leg in a Maryland incident. “Research indicates that pedal misapplications happen more often in parking lots than out on the road,” says Warren Vander Helm, managing partner at Long Beach, Calif.-based Parking Design Group LLP. “There are three reasons for that: Parking requires multiple pedal movements. Parking lots pose greater divided-attention requirements. And there is less room for recovery in a parking area in the event of a pedal application error.”

Spreading the Word Education and awareness are vital. Many people simply don’t realize vehicle-into-building crashes are so common, widespread, and dangerous. “I used to be one of those people who was unaware,” says IPI Senior Training and Development Specialist Cindy Campbell. “Even when I heard and read about the phenomenon, I have to admit it was kind of abstract to me. Then, on the morning of Feb. 25 this year, one of my favorite little eating spots—The French Corner Bakery in Cambria, [Calif.]—was hit. A drunk driver plowed into a parked car, sending both vehicles into the restaurant and injuring five people inside, one very seriously. It was pure luck that I wasn’t there that morning.” The Storefront Safety Council collects and maintains data on vehicle-into-building crashes from around the U.S. Data show: ●● Pedal error and operator error lead the list of causes, each accounting for 28 percent. ●● Driver age is widely distributed. Older drivers together account for about a third of incidents, but they have lots of company from every other segment of legal-age drivers. ●● Incidents are also well-distributed by site type, with retail stores accounting for 24 percent, commercial buildings 23 percent, and restaurants 19 percent.

Laying the

t’s likely that as a driver, there are garages you favor over others and some you completely avoid. This could be due to a variety of reasons, such as the proximity of the parking facility to your destination, the cleanliness of the garage, vehicle volume, congestion in the garage, or maybe your SUV or truck simply just doesn’t fit.

By James C. Anderson and John M. Porter We polled several garage owners and managers to understand the difficulties they face when trying to provide an enjoyable user experience and increase parking demand. We found that while owners and stakeholders are allocating funds to upgrade facilities with the user in mind, at times, parking garage maintenance, repair, and rehabilitation are deferred or neglected. We decided to dig deeper into the issue of deferred maintenance and asked a sampling of facility managers and owners: ●● Do you have a current condition assessment? ●● Do you have a capital renewal plan?

Deterioration at tee-to-tee joint

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What is the biggest challenge to maintain, repair, and rehabilitate your facility? Based on the responses we received, about 50 percent of respondents have a current assessment and capital renewal plan in place, but 100 percent plan to do it going forward. It is great to hear that everyone is planning for the future, but why isn’t it actually happening now? Many of the responses we received simply stated ”budget” as a reason. Similarly, when we asked about the most challenging aspect of maintaining facilities, responses also revolved around budget, accompanied by an overwhelming concern about the disturbance repair projects can create and the loss of revenue that accompanies loss of parking during construction projects. While it’s understandable that budgets are often tight, planning for maintenance, repair, and rehabilitation work cannot be indefinitely postponed. A plan eventually needs to be established to provide stakeholders with a fundamental understanding of the asset’s value and what steps should be considered to extend its useful life. ●●

Expansion joint damage and tripping hazard

Groundwork The right steps to extend the life of your parking facility.

mixed-use or is incorporated with any occupied space. With this overview information as a backdrop, a condition assessment can be undertaken at various levels, from a preliminary walk-through assessment by facility management to a more comprehensive assessment by an engineering professional. A walk-through assessment should look closely for potential safety issues and hazards; if any are identified, they should be immediately brought to the owner’s attention and addressed. Emergency, life-safety, and security systems should also be evaluated for proper operation. Documenting the condition of structural components is a critical part of an assessment, especially because deferred structural repairs can lead to costly future repairs if not addressed. Special attention should be paid to cracks, delaminated concrete, spalled concrete, corroded structural steel, and other signs of structural deterioration or distress. Moisture penetration and leakage through cracks, cold joints, and expansion joints are often a precursor to premature structural deterioration and should be documented and repaired. The components that are typically included in an assessment include: ●● Safety and security equipment. ●● Structural components, including beams, slab, columns, and walls. ●● Facade. parking.org/tpp

Plumbing. Lighting and other electrical systems. ●● Mechanical systems. ●● Stairs and elevators. ●● Roofing. ●● Architectural components. ●● Floor surfaces, including waterproofing membranes. ●● Walkways. ●● Site features. ●● Cleanliness of facility. Inspection and maintenance schedules should be determined for the various building components. Also, a detailed condition assessment can be considered to gain a better understanding of the facility’s condition. The detailed assessment often includes hands-on inspections, field and laboratory testing, and detailed short- and long-term cost estimates. ●● ●●

Options and Alternatives Repair and rehabilitation strategies are often presented in the condition assessment report to provide the owner with various options to extend the useful life of the facility; the report identifies the advantages and disadvantages of each alternative and the associated costs to allow the owner to choose the best course of action for their particular needs. The strategies can have a wide range of options and costs depending on the required useful life of the MAY 2017 | INTERNATIONAL PARKING INSTITUTE

Underside slab deterioration

structure. Below is an example of how rehabilitation strategies might be structured in an assessment report. Often, repair of structural components are driving factors in the overall cost of repairs. These conceptual strategies are geared toward structural repair and protection to demonstrate the range of alternatives that are available. ●● Mandatory Repairs. Mandatory repairs include work identified during an assessment that must be performed immediately. This may include safety items such as severely deteriorated structural components that require immediate shoring, removal of loose or spalled concrete that could be a potential falling hazard, or spalls in the deck that are a tripping hazard.

would reduce the rate of deterioration. The key is for the owner to understand (via the assessment report) the anticipated future repair and maintenance costs. ●● Conceptual Approach 2: Isolated Repairs and Implementation of Protection Measures. This includes repair of currently deteriorated elements as well as implementation of protection measures to extend the useful life of the structure. This can include new sealant joints, installation of vehicular-traffic-bearing waterproofing, application of sealers and coatings, or installation of new expansion joints. This alternative comes with a higher cost than the isolated repair approach listed above, but the rate of deterioration will be reduced and future repair and maintenance costs will be lower. ●● Conceptual Option 3: Additional Protection Measures. Other upgrades to extend the life of the structure can include application of penetrating corrosion inhibitors, installation of galvanic anodes, or cathodic protection. These additional measures can significantly reduce the rate of deterioration but also come with wide range of costs, which are often higher than the options listed above. These protection measures often require additional testing and documentation to verify that the systems are performing as designed. ●● Conceptual Option 4: Demolition and Replacement. The facility may be so severely deteriorated that complete demolition and replacement is the preferred

Failed expansion joint Conceptual Option 1: Isolated Repairs. The isolated repair approach is geared toward repairing components that are currently damaged or deteriorated. This approach may at times be referred to as the chip-and-patch approach ( jackhammering/chipping deteriorated concrete and patching it). The advantage of this option is that it typically has the lowest initial cost. The disadvantage is that the long-term future repair costs will likely be higher when compared to other options. This is a result of only repairing the currently damaged components without implementing other corrosion mitigation techniques that

●●

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option. Even if the garage is not at this point, presenting the demolition and replacement cost as part of the assessment report will help the owner understand repair versus replacement costs. The repair options listed above are intended to give a flavor of how rehabilitation strategies can be developed. In practice, the strategies should be tailored to the specific garage and conditions observed during the conditions assessment. The assessment team and owner should also review short- and long-term budgets, and the rehabilitation strategies can be phased and prioritized to meet the owner’s needs.

Beam deterioration

Implementing Repairs It is important to engage and communicate with all involved parties, from the owner to users to stakeholders to facility staff. Managing expectations during each phase of work allows the parties to understand the challenges, phasing, and duration of the project. You cannot communicate too much, and this starts during the development of construction documents. During this phase, several questions should be considered by the team: ●● How many parking spaces can be given to the contractor during construction? Smaller phases will likely lead to increased costs and a longer schedule but also need to be balanced with parking demands. ●● What are the work hours? Off-hour work may lead to increased costs for premium time. ●● Is there an opportunity for a full garage shutdown to perform certain phases of the work? ●● Are there any noise restrictions in addition to local ordinances? ●● Are there dates or times work cannot be performed? ●● Is there a specific phasing plan that must be followed or will the contractor be given flexibility? ●● Are barricades and full height enclosures required throughout the project? This will likely lead to added costs and an extended schedule.

Corroded plumbing

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Will there be any construction materials that exhibit odors or fumes that may be deemed objectionable to those in the general proximity? This could require modification of HVAC systems at air intake vents, lobbies, and other entrances/exit doors. ●● Is there vibration-sensitive equipment in the facility? This could require restrictions on pneumatic demolition equipment or require the use of hydrodemolition to reduce potential vibrations. ●● Will liquidated damages be included in the contract? Alternatively, would the contractor receive an acceleration bonus for completing the work early? When these questions are answered and a rehabilitation strategy is determined the team can develop bid documents that typically include general requirement specifications, technical specifications, and drawings. On private projects, the owner and consultants typically develop a list of qualified bidders that have experience with parking garage repair projects. On public projects, agencies sometimes procure the work with a construction manager to assist with phasing and scheduling during the design process. This approach can also be used in the private sector and allows the team to work through logistical issues as the documents are being developed. Once the bids are received, the team analyzes the bids to identify line items that have a large variance between bidders. (This could be an indication that the scope was not clear.) To vet the bids, it is often helpful to conduct scope review meetings with the contractor(s). This provides the team with an opportunity to discuss the contractor’s understanding and approach to the project. It is also an opportunity to reconcile costs. Owners and managers made it clear to us that they want to improve the user experience in their facilities. By performing regular condition assessments and updating the capital renewal plan, the useful life of the facility can be extended with short- and long-term goals in mind. We plan to author future articles to cover the process of developing a condition assessment through completing a construction project. If there are items that you would like us to elaborate on from this article or specific items that you would like covered, please email us directly. ●●

JAMES C. ANDERSON is regional sales manger with Watson Bowman Acme Corp. He can be reached at jim. anderson@basf.com.

JOHN M. PORTER is senior project manager with Simpson, Gumpertz & Heger, Inc. He can be reached at jmporter@ sgh.com.

MAY 2017 | INTERNATIONAL PARKING INSTITUTE

By Michael Drow, CAPP; Peter Lange, and Brent Paxton

Connected vehicles are already among us and big changes are ahead. What does it all mean for parking professionals?

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The connected car is coming! The connected car is coming! V2C (vehicle to cloud): The technology and methods that enable a vehicle to communicate with a cloud-based system to share information. A vehicle requesting weather information or parking availability information to present to the driver are examples. Vehicles also share information with the cloud system—“I am on Interstate 10 going 20 miles per hour” (i.e., there is congestion). ●● Infotainment: The variety of apps that provide information services, such as Google maps, fuel finder, parking payments, Apple Pay, or apps that provide entertainment services such as Pandora, CNN, and Facebook. The apps can be part of the vehicle’s entertainment system or accessed by a vehicle via a connected mobile phone. ●● MaaS (Mobility as a Service): Instead of an individual owning transportation assets, an individual purchases transportation services on an as-needed basis. This includes car sharing, ride sharing, and public transit options. MaaS typically involves the merging of several transportation and payment options to complete trips while catering to the specific needs of the user. In addition to providing information to the driver, connected cars collect and share information about local environmental conditions and driving activity. Most new vehicles are outfitted with many types of sensors to collect data, which are used to support the vehicle’s operation. Vehicles have proximity sensors to determine when they approach an object, GPS to identify location, cameras to view the roadway and identify obstacles ahead or nearby, and various forms of radar to manage speed and proximity to other objects. These sensors support the driver assist systems found in many cars today, including dynamic cruise control, automatic braking, lane-departure alerts, and many other safety and control systems. In addition, these sensors provide data to the cloud for use in other applications. One such example being tested is the sharing of open parking spaces based on the data collected from a vehicle as it drives down the street. A vehicle’s proximity sensors detect the presence of vehicles parked in on-street spaces and report that information along with GPS coordinates to create street parking occupancy. ●●

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When you read this, do you think of Paul Revere riding through the countryside, waking the minutemen to prepare for battle? Or do you flash back to your youth and the excitement of the ice cream truck coming down the street? Everyone has a different perspective on the effect of connected cars on parking—some excited and some concerned. While the connected car will have an impact, it also creates opportunity. What is the connected car? When it is mentioned in literature, there are usually references to many terms and acronyms. In simplest terms, the connected car is a vehicle with internet access. This internet connectivity allows the vehicle to share and receive data. GM’s OnStar, introduced in 1996, is a connected car technology, and today we see most auto manufacturers connecting their vehicles to the internet either directly with 4G LTE built into the vehicle or via the driver’s mobile phone. Typically, a connected car has an in-car entertainment unit or an in-dash system with a screen from which apps and services can be managed by the driver. All this connectivity allows the vehicle to present the driver with useful information and entertainment, such as point-of-interest information, music/audio playing from external sources or devices, built-in smartphone apps, navigation systems, roadside assistance, voice commands, and contextual help and offers from the dash. It also enables the vehicle to communicate with the roadway and other vehicles to improve efficiency and safety. The following are common terms related to connected cars. ●● V2V (vehicle to vehicle): The technology and methods that enable a vehicle to communicate directly with another vehicle without human intervention. The simplest example is a vehicle “talking” to other vehicles to inform it that it is braking. This communication alerts the other vehicles to monitor their speed and brake as necessary. ●● V2I (vehicle to infrastructure): The technology and methods that enable various roadway infrastructure components to communicate with a vehicle. Examples include a stoplight alerting vehicles that the signal is about to change or a vehicle entering a parking facility and communicating its access credential information to raise the gate.

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MAY 2017 | INTERNATIONAL PARKING INSTITUTE

Sensors and connectivity within vehicles form the basis for the evolution to the autonomous vehicle. An autonomous vehicle requires the ability to sense its environment in detail, plus receive updates to its maps and be aware of current roadway conditions to operate effectively. The evolution is best described using SAE International’s Levels of Automation as shown in the table below. At the top of the graphic is the most basic level of automation—no automation. In the SAE Levels of Automation this is Level 0—the driver is 100 percent in control of the car 100 percent of the time and no systems control the vehicle. At the bottom is the highest level of automation—the human driver is not required and the systems control 100 percent of the vehicle. Vehicles using Level 5 automation are being piloted on roadways today to improve and test the systems before they are mass-produced. Between these two levels, the graphic depicts the various iterations of vehicles and automation on the road today. A significant shift occurs between Level 2 and Level 3 vehicles; this transition covers the driver’s

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change from an active to passive role in managing the vehicle’s operations and allowing the systems to take control in specific-use cases. The following provides a short review of each level: ●● Level 0—No Automation. Human driver is responsible for steering, accelerating, and decelerating the vehicle. Human driver is also responsible for monitoring the driving environment and conditions and making necessary adjustments. Systems on the vehicle may provide warnings to driver. Examples include blind spot monitoring and lane departure warning. ●● Level 1—Driver Assistance. Human driver is responsible for steering, accelerating, and decelerating the vehicle. However, a single driver-assistance system managing either steering or acceleration/deceleration actions can control the vehicle when enabled by the human driver. Human driver may have hands off the wheel or feet off the pedals but not both. Human driver is still responsible for monitoring the driving environment and conditions and making necessary adjustments. Examples: cruise control, lane control, automated braking, and dynamic cruise control. ●● Level 2—Partial Automation. Multiple driver assistance systems managing steering and acceleration/deceleration actions in a combined function are responsible for managing the vehicle in specific-use cases. Human driver can have both hands off the steering wheel and feet off the pedals simultaneously. However, the human driver must be ready to take over system control at any moment. Human driver is still responsible for monitoring the driving environment and conditions and making necessary adjustments. Example: adaptive cruise control with lane control. ●● Level 3—Conditional Automation. Multiple driver assistance systems managing steering and acceleration/ deceleration actions in a combined function are responsible for controlling the vehicle in many—but not all—use cases. In addition, the system is monitoring the driving environment and conditions and initiates adjustments as required. However, the human driver must be ready to take over control in undefined-use cases or when the system does not know how to handle a situation in the defined-use case. In these situations, the system will provide an alert that human intervention is required. Example: Tesla Autopilot.

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Evolution of the Autonomous Car

Level 4—High Automation. Multiple driver assistance systems managing steering and acceleration/deceleration actions in a combined function are responsible for controlling the vehicle in most use cases. The system also monitors the driving environment and conditions and initiates adjustments as required. The human driver is not required as a backup for the defined-use cases but is required in the few undefined-use cases. Example: Audi’s selfpark/valet operation. ●● Level 5—Full Automation. The system manages 100 percent of the vehicle’s operation in all use cases. A human driver is not necessary even as a backup. Example: Google’s autonomous car with no steering wheel. ●●

Mobility Services, Connected Cars, and Autonomous Vehicles As mobility services are introduced, vehicles with Level 4 and 5 automation will provide significant efficiency in moving people and goods. In addition, new operating practices using automated vehicles will undoubtedly be introduced. There are several mobility use cases currently being tested in the marketplace with autonomous vehicles. Level 4 automated vehicles and trucks are being used to transport goods on the highway. Level 4 automated trucks can drive extremely close to each other in an operation called platooning that improves gas efficiency. Companies

are also exploring the use of smaller Level 4 vehicles to perform delivery of goods in urban environments. In addition, Uber is testing and refining the use of self-driving cars in cities to provide its ride-sharing service in urban environments. Users request a vehicle and enter a destination via the Uber app and the vehicle does the rest. What is the timeline to see automated vehicles? Fully autonomous vehicles, ready for mass production, are projected to be ready in five to eight years. The technology to support Level 4 and 5 automated cars is quickly improving as can be seen in active production model vehicles now. Tesla currently has Level 3 autonomous vehicles in use by customers. Tesla also states that its recent cars have the technology necessary for Level 4 automation support once they receive certification to enable it. GM intends to release the Cadillac Super Cruiser—a Level 3 autonomous vehicle—in 2017. Other automotive manufacturers are also releasing Level 3 autonomous vehicles during the next two years. And as for the Level 5 autonomous vehicle, Mercedes Benz announced its intent to deliver a vehicle by 2025. So the autonomous vehicle is here—for specific-use cases. As highlighted, the autonomous vehicle provides capabilities to support MAAS offerings. Reverting to the simpler connected car, how does it improve mobility? Here’s how: ●● Providing options to the driver. Many people currently use apps such as Google Maps or Waze to determine the best routes to a

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destination. Map apps provide real-time traffic information to provide accurate arrival times and to reroute around long delays. In addition, many map and transit-related apps show the options and travel time differences of using different modes of transportations to a destination. There are also apps that help users find the nearest parking to their destinations, pay for the parking via the app, and even pre-purchase a parking space in some cases. In addition, these apps know the user’s preferences and can filter the available options to relevant ones for a specific person. ●● Share information about current transportation status. Where are the traffic data used in certain map applications derived? One source is the hundreds of thousands of smartphone users driving around with a map application. Current speed, travel times, and other related activity is collected to provide near real-time traffic congestion information. In other apps, data are actively submitted by users to share with others. Waze is an example of crowdsourcing in action. Waze users report traffic accidents, roadway debris/hazards, and other important information that can help other travelers. Waze has millions of active users providing real-time updates. Vehicles are also automatically reporting data via their connections. Some insurance companies now offer lower insurance rates if customers let the insurance company app monitor their driving habits. All of us benefit from the real-time sharing of information.

Preparing a Parking Facility You may be thinking “So the connected car is here and the autonomous car is around the corner—what does this mean for my parking facility? Should I heed Paul Revere’s shouts and grab my musket or scrape up the loose change in the house and chase the ice cream truck down?” Nothing is going to change overnight. If autonomous cars take over the roads, it will take many years to replace the current inventory of human-driven cars—and many do not believe the human-driven car is ever going to be phased out. Thus, there is no need to prepare to shut down parking operations; rather, there is a need to think how to enable the facility to support connected and autonomous vehicles alongside their human-driven counterparts. The first step is to consider how a connected car might change parking usage in the facility. The following are some sample scenarios to consider. It is important to remember that every facility has different types of users and will be impacted by the scenarios differently. ●● Customers search for parking while driving to their destinations; in some situations, they may want to pre-purchase their parking before arriving or are interested in special services when they arrive, such as a premium parking space, a wider space, or an EV charging space. Does the facility have accurate information about its rates and parking options online? Can it accept electronic payments or pre-purchases? ●● Customers use a ride-share/car-share service to get around some days but on other days, they drive themselves. Does the facility support ride-share/car-share services? Can the facility store

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ride-share/car-share vehicles that are not currently in use? These vehicles will need to go somewhere. ●● A customer using an autonomous vehicle is dropped off at a destination (or maybe at the entrance to the parking facility) and the vehicle now needs to park itself. Is the autonomous vehicle aware that the parking facility is nearby via its map and information database? Is the facility able to support the autonomous car entering the facility? Enabling it to parking itself? Pay for itself? After considering these and other scenarios, managers must be ready to prepare a specific plan to support connected cars and autonomous vehicles at their location. Here are four areas to prepare a facility to support connected cars: ●● IT infrastructure. ●● Information to share on apps. ●● Technology to support credentials and payment. ●● Options to reconfigure sections of a facility.

Plan for IT infrastructure Connected cars need the ability to collect and share data, and the facilities that support them need the exact same thing—the ability to collect and share data. Many parking facilities currently use technology to manage the operation, from meters to parking access and revenue control equipment. However, not all facilities connect this technology to the outside world or allow other systems to interact with the facility’s technology. Facilities need to be connected. Implementing the proper network infrastructure to enable a facility’s technology and systems to communicate with the outside world is important. This communication supports many services, including the sharing of occupancy data, ability to sell parking online, supporting electronic payments, and even providing customer support remotely. Having the proper network infrastructure also supports a facility’s PCI compliance and improves protecting the facility from other data breaches such as personally identifiable information (PII), a growing concern considering the amount of PII many parking facilities manage every day. In addition to the proper network infrastructure, a facility needs sufficient data bandwidth available to handle the data it shares. Several years ago, not much data were shared from facilities, but today they share real-time occupancy data, managers are on email, some sites use digital video to manage the facility remotely, and transaction data are being shared with various partners to provide services to customers. Old data lines may not support the amount of data being communicated today. It is worthwhile to determine if a facility’s existing data lines can effectively support all these data needs. Once this is known, a facility can plan to upgrade the data lines when appropriate. Finally, with increased network infrastructure and technology in use, a facility should have the correct people resources to manage and maintain the assets and systems. This includes access to individuals that can maintain the network infrastructure, oversee communications and system integrations, and ensure that the network is keeping up with the demands of the operation.

Information Needs for Apps A key benefit of connected cars is that a driver or passenger has access to real-time information to understand the available options. However, for a driver to realize a certain facility is an option, the facility needs to present accurate information to the connected world. When was the last time a facility’s information was reviewed for accuracy? The simplest data to confirm is the information that does not change very often. Does the parking facility show up on a map in the correct location? Is the correct name used for the facility on the map and are the phone number and website listed accurately? Are the hours of operations accurate? Potential customers use the internet to make decisions—if this information is incorrect, the use of the facility will be affected. After a facility provides this information more accurately, it should begin to develop means to provide dynamic data. Dynamic data include data such as rate information, real-time occupancy information, availability of online parking sales, or the status of EV chargers and other amenities in the facility.

Technology to Support Credentials and Payments Every consumer-facing business is enhancing how it interacts with customers, and electronic payment is a key part of the experience. When patrons go to Starbucks, they can pre-order a coffee via an app and pay for it by scanning a barcode on their phone. People can go to the store and pay for their goods by touching their phone to the payment terminal versus pulling out a credit card. Apple Pay, Android Pay, and similar payment technologies are now also making their way into parking operations. In addition to electronic payments, more garages are using license plate-based credentials to authorize access for monthly parkers, eliminating the need to maintain a prox card. Other facilities are installing barcode scanners to read parking permits from mobile phones. And recently we have seen the introduction of Bluetooth-based devices installed in lanes that authorize access to a facility and collect payments from customers. When Level 5 autonomous vehicles are more prevalent, a facility will need to be able to support the collection of payment from the vehicle, and there will not be a robotic arm rolling down the window to insert a credit card in the lane equipment. Now is the time to begin implementing this necessary technology, as a facility will be able to leverage these same technologies to enhance the user experience of entering and exiting garages in advance of Level 5 vehicles. parking.org/tpp

As a facility manager, it is wise to start implementing hands-free technologies that can support access credentials and payments. We are not suggesting to remove your existing equipment and payment tools; rather, begin to layer in the new technologies so that the facility can support the connected cars.

Physical Layout of the Facility With the expansion of car share, ride share, and eventually autonomous vehicles, how might a facility’s layout need to change? If a facility expects to support an increase in rideshare activity, is it advantageous to convert a few parking spaces into a dropoff and loading zone for the ride-share customers? If supporting car-share operations, where should the car-share cars be positioned in the facility to make it easier for car-share customers to access the vehicles and drop them off? If the above activities increase pedestrian activity in the facility, how might walkways be reconfigured and identified to separate vehicle traffic from pedestrian traffic and improve signage and floor markings to alert drivers and pedestrians to each other. Finally, when the autonomous vehicle traffic increases in a parking facility garage, they will not need the same width stalls that human drivers need. Should a facility establish an autonomous vehicle-only parking area that has narrower stalls to increase parking density? The adoption of autonomous vehicles will occur gradually in the coming years, but the connected car is here today. The actions a manager implements now for the connected car will also support the autonomous vehicle in the future. There is no reason not to start implementing the changes to support both. Connected cars and autonomous vehicles are unlikely to eliminate the need for parking, but they will alter how customers interact with parking facilities. While different facilities will experience different impacts based on their users, managers should expect mobility services to become a growing method that people use to transport themselves in addition to their personal vehicles. Managers can ensure their facilities will support mobility services and connected cars by understanding their current and future customers’ needs, confirming the facility information used in maps and other transportation services is accurate, and installing technology that allows a facility to interact with drivers and vehicles. Doing nothing is a sure means to being negatively impacted by the connected car. So, who’s now ready for some ice cream?

MICHAEL DROW, CAPP, is a parking consultant. He can be reached at mjdrow@ gmail.com.

PETER LANGE is executive director of transportation at Texas A&M University, College Station. He can be reached at plange@tamu.edu.

BRENT PAXTON is executive vice president, sales and operations, with Parkmobile. He can be reached at brent.paxton@ parkmobileglobal.com.

MAY 2017 | INTERNATIONAL PARKING INSTITUTE

IPI committees work on projects and initiatives to advance IPI and the industry.

INTERNATIONAL PARKING INSTITUTE | MAY 2017

CO-CHAIRS: John

CO-CHAIRS: Josh

CO-CHAIRS: Rick

Decker, CAPP, and Anderson Moore

Consultants

ISTOCK / BUTSAYA

Education Development

Bushman, PE, and Mark Santos, PE

parking.org/tpp

Cantor and Thomas Wunk, CAPP

MAY 2017 | INTERNATIONAL PARKING INSTITUTE

he ITS and Parking Working Group continues to serve as scout bees, actively looking for the next project, concept, or technology that will benefit our industry. After presenting at eight national conferences and workshops in 2016, we revised and updated the content to keep us at the forefront of parking when discussing ITS. But that’s not all! During the past few months, we have scheduled guest speakers for our monthly conference calls, including discussions about what our own members are working on in relation to ITS and parking. The group finalized an ITS and Parking At a Glance informational document to be released in conjunction with the 2017 IPI Conference & Expo in New Orleans and has added participants along the way. One major highlight this year was making the connection between IPI and Vision Zero-Los Angeles, which was highlighted in the 2017 February edition of The Parking Professional. We are excited to continue to highlight the synergies and relationship of ITS and the parking industry, so stay tuned! CHAIR: Jason

Jones

Membership

id you know the number of individuals who are members of IPI has doubled in the past four years? Listening to our members is one of the most important tasks of the Membership Committee. We’re reaching out and staying in touch with members past and present, and we just completed a comprehensive member survey. What do our members need or want to make their jobs easier? What information and education tools are valued most? What could we do better? The response was terrific—thanks to all who completed the survey, including the lucky five who won $100 American Express gift cards in the post-survey drawing! (Mark Hairr, University of Tennessee; Dion Knill, Global Parking Solutions USA; Cristina Gomez, IPsens; Garrett Male, Mission Health System; and Scott Silsdorf, Old Dominion University.) Look for results of the survey in an infographic report soon. We were delighted to learn that an overwhelming majority of IPI members feel we are fulfilling our mission to advance the profession and that many are working to reach greater heights of professionalism by aiming to earn their CAPP credentials or become an Accredited Parking Organization. We learned how diverse the experience levels of our members are—they are fairly evenly divided between those with more than 20 years experience, 11 to 20 years experience, five to 10 years experience, and newbies with fewer than five years in parking. Of course we know IPI is a close-knit community, but our survey found that nearly 75 percent of our members connect with each other during the year for advice, consultation, or problem-solving. If you’re going to the IPI Conference & Expo for the first time this year, attend the First Timers Orientation on Sunday, May 21, from 4:15 to 5:15 p.m., and pick up a special gift from the Membership Committee! CO-CHAIRS: Allen

Corry, CAPP, and Mark Lyons, CAPP

INTERNATIONAL PARKING INSTITUTE | MAY 2017

Parking Matters®

ore than 75 percent of IPI members recently surveyed feel that improving perceptions about parking is one of IPI’s most important missions. That’s what the Parking Matters program is all about. Here are some of the top initiatives that the committee is working on in 2017: American City and County magazine’s 65,000 readers were recently treated to a “Tale of Three Cities: Smarter Approaches to Parking Boost Revenue and Facilitate Economic Development.” The article communicated Parking Matters messages and featured IPI municipal leaders Maria Irshad, CAPP, Houston, Texas; Mike Estey, Seattle, Wash.; and Gary Means, CAPP, Lexington, Ky. Have you seen and shared the Parking Matters video? It’s one of the most visited pages on the IPI website. Access it at parking. org/parkingmatters. We recently finished judging the Parking Matters Marketing and Communications Awards to be announced at the 2017 Conference & Expo. Start thinking about your submission for next year. Entries close Nov. 6, 2017. A new, long-term, and critical initiative of this committee addresses problems related to parking for people with disabilities. Placard abuse is a major issue for sure, but our meetings with three advocacy groups for the disabled has opened our eyes to much more. Guided by the principle “Nothing About Us, Without Us,” we are listening to those who experience the problems firsthand. We’ll be fielding a national survey with partner groups this summer and reaching out to IPI members through a dedicated survey on this topic. Don’t forget Parking Safety Matters, too. This year, IPI continues its public service campaign to reduce children dying of heatstroke in hot parked cars. Find radio, TV, and print media PSAs you can use in your community at parking.org/safety. Finally, we are developing a presentation that uses storytelling to educate key audiences about the importance of engaging parking professionals earlier in the planning process. CO-CHAIRS: Gary

Means, CAPP, and Vanessa Solesbee

SHUTTERSTOCK / NOWIK SYLWIA

ITS and Parking Working Group

Parking Research

he Parking Research Committee has been working to expand and enhance the ongoing parking analytics and benchmarking efforts that were initiated prior to the 2016 IPI Conference & Expo. Our first round of data was released at the Conference, and since that time, we have released two additional rounds of data collected as part of the effort. The most recently published survey results showed more than 2 million managed parking spaces and more than $2 billion in annual revenues, all in data captured primarily from IPI’s membership. The survey has been so successful that our colleagues throughout the industry are beginning to contribute, including the British Parking Association. Additionally, the survey efforts have expanded to include parking operators and consultants. Results of those parallel surveys will be unveiled at the 2017 Conference, along with updates to our ongoing public sector survey respondents. In addition to this important initiative, the committee is also continuing our At-A-Glance series, with a focus on autonomous and connected vehicles. This new installment is planned to release prior to the Conference and will include a summary of information about this rapidly changing world and how it could affect parking professionals. CHAIR: Brett Wood,

CAPP

Parking Technology

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he Parking Technology Committee released its 10th educational series in March, focusing on connected cars and how to prepare your parking facility for them. Unveiled on the March IPI webinar, it will also be presented at several regional parking conferences and the 2017 IPI Conference & Expo. If you have not had a chance to see one of our recent presentations, you can listen to the webinar at parking.org or attend one of our remaining presentations scheduled for a regional parking conference near you. The committee is beginning the effort to design next year’s topic, and if you have a topic that you would like to learn more about, send IPI a note at yoka@parking.org. Have you had a chance to download the updated Technology Glossary? Get yours at parking.org. Finally, we are working on new, more interactive ways to share technology-related information. Be on the lookout for information on these developments in the coming months. CO-CHAIRS: Mike

Drow, CAPP, and Peter Lange

parking.org/tpp

Professional Recognition

PI’s Professional Recognition Program (PRP)—in its 11th year—recognizes the industry’s outstanding individuals and organizations each year. The PRP Committee chooses the honorees for the top staff member, supervisor, emerging leader, parking organization, and parking professional of the year based on nominations made by the IPI membership. The committee will be reviewing the nomination process and making recommendations to the process for the upcoming 2018 competition. Call for nominations will begin in September. Visit parking.org/prp or email prp@parking. org for more information. Those interested in joining the committee are encouraged to submit their application during the call for volunteers this summer. CO-CHAIRS: Dan

Kupferman, CAPP, and Wayne Mixdorf,

CAPP

Safety & Security

he Safety and Security Committee is made up of a group of professionals with a wealth of experience in safety, security, and incident command scenarios. Current committee projects include: ●● Parking Anxiety. This exciting new project intends to explore a range of parking anxieties commonly experienced in airports, universities, and cities with psychologist contributions and first-hand information from subject matter experts. The outcome of this project will include fact sheets, case studies, and best practices and guidance about how to mitigate anxiety through good customer service as well as more nuts and bolts methods such as signage. The Safety and Security Committee will publish an article in The Parking Professional and may also expand the project for presentation at the 2018 IPI Conference & Expo in Orlando, Fla. ●● TSA First Observer Plus Program at Conference. Please make sure to sign up before heading to New Orleans as space is limited. If you have not registered for this 1.5hour session yet, email pagan@parking.org to secure your space today. ●● Committee Roundup. The Safety & Security Committee will be attending the Committee Roundup at IPI 2017 Conference & Expo on Tuesday, May 23rd from 2:15pm to 3:15 pm (Rm. 252254). This will be an opportunity for committee members to have an in-person meeting and discuss projects. CO-CHAIRS: Bruce

Barclay, CAPP, and Geary Robinson, PhD, CAPP

MAY 2017 | INTERNATIONAL PARKING INSTITUTE

he Sustainability Committee is wrapping up another busy year. Heading into the 2017 Conference, the committee selected vendors for the Green Star designation at the Expo. Green Star vendors have demonstrated a commitment to sustainable practices and/or provide products or services that help customers be more sustainable. The committee remains involved and contributing to the USGBC’s Parksmart Certification Program. While Parksmart is now operating independently of IPI, the Sustainability Committee will continue to provide input and feedback as requested. For Earth Day 2017, the committee offered a blog series on relevant sustainability topics using the daily Parking Matters Blog as the platform. The committee is wrapping up work on a greenwashing information sheet that should be available by this year’s Conference. The committee is continuing to collect case studies on an ongoing basis to culminate in an article in the December issue of The Parking Professional and for the Resource Center. The committee is updating the sustainability course for this year’s CAPP program with a focus on transportation demand management. The committee has also started a collaborative effort with the Parking Research committee on how parking can be deep green. CO-CHAIRS: Brian

Shaw, CAPP, and Irma Henderson, CAPP

State & Regional Associations

he State & Regional Associations (SRA) Committee continues to serve as liaison to all of the state and regional associations, offering support and marketing for events and programming. The committee offered its third offering in the educational series Thirty Minutes of Education. This series equips association leaders and volunteers with essential information to help strengthen and grow their individual organizations. Previous topics have included marketing for membership and best practices in sponsorship. Guest speaker Melissa Rysak, a certified professional services marketer, joined us to share best practices in content in “Content Isn’t the King, It’s the Kingdom.” Takeaways included how to find, create, and leverage content across digital platforms, including social media, blogs, and websites; how to prioritize limited time and resources for maximum efficiency across multiple platforms; a shortlist of actions SRAs can take right away; and resources you can tap, like, and follow for more ideas and live content. SRAs also have recorded access to this content. Please reach out to yoka@ parking.org to get more information. The committee is also gearing up for the 2017 IPI Conference & Expo. Visit the SRA booth at the Expo and find out more about your local affiliate; it’s a terrific way to stay engaged with your colleagues in the parking profession. Finally, visit parking.org/calendar for information on all upcoming events. Be on the lookout for the Call for Volunteers next month--find out more and submit for your favorites! CO-CHAIRS: Bridgette

Brady, CAPP, and Dave Onorato, CAPP

INTERNATIONAL PARKING INSTITUTE | MAY 2017

ISTOCK / NARVIKK

Sustainability

IPI IN ACTION IPI CONFERENCE

NEW FOR YOU IN NEW ORLEANS By Kathleen Federici, MEd, and Michelle W. Jones, CMP

ew Orleans, La., has it all: great Cajun food, music, dancing, the fun of Mardi Gras, and deep cultural history. Coinciding with all that is fantastic in New Orleans, the 2017 IPI Conference & Expo has a terrific line-up of educational opportunities. Take a moment to acquaint yourself with a few session highlights.

KATHLEEN FEDERICI, MEd, is IPI’s director of professional development. She can be reached at federici@parking.org.

Sunday, May 21, don’t miss Driving Customer Service with Transportation Technology. This session explains how recent advances in transportation technology provide actionable information that improves customer satisfaction and creates operational efficiency opportunities, bringing together a panel of leaders with a variety of perspectives to share and discuss how technology is driving customer satisfaction up and their businesses forward. Monday, May 22, be sure to catch The Role of Parking in Navigation, Mode Choice, and Driver Behavior. Representatives from Sidewalk Labs and Google Maps present their learnings on how parking may affect driver behavior and how the right information at the right time can be a lever for change. Also on Monday, make time for Lights, Camera, Parking: How Collaborative Planning Played a Major Role in Designing Functional Parking at Warner Bros. Studio. Learn how one of the largest studio lots in the world is gearing up to add structured parking and office space to its ever-evolving campus. Tuesday, May 23, attend Put Payment Fraud in Park: Understanding and Implementing EMV in Parking. Members of the Smart Card Alliance and IPI will examine the most critical aspects of deploying EMV-compliant solutions within the parking infrastructure. Wednesday, May 24, is your last chance to gather all your knowledge nuggets! Make time for this panel of experts in Planning Power: How a University Incorporated Specifics and Demographics to Ensure the Greatest Usability and Success for Its New Parking Garage. This presentation focuses on the planning strategies of parking and transportation services to meet current and future parking needs and create a connective campus at the University of Texas at Austin.

Getting Social MICHELLE W. JONES, CMP, is IPI’s director of convention and meeting services. She can be reached at mjones@ parking.org.

In addition to the exciting sessions above, the 2017 IPI Conference & Expo has new social features as well. If your travel schedule allows you to arrive before Sunday, May 21, we have arranged for several optional networking activities to appeal to all sorts of interests. You can take a swamp boat tour in the Jean Lafitte

INTERNATIONAL PARKING INSTITUTE | MAY 2017

National Historic Park and Preserve to see the local flora and fauna up close and personal. Native guides will share the legends and folklore of Louisiana’s still untamed wilderness. If architecture and history are more your speed, take the Cultural Geography Bus Tour with a local university professor as your docent. The Garden, Graves & Grub Tour allows you to see the elegant residential Garden District, experience one of the iconic above-ground cemeteries, and enjoy a picnic boxed lunch in City Park. New Orleans is known for its rich culture, its music, and its food. If you want to learn how to make authentic New Orleans dishes, you’ll want to sign up for the Taste of New Orleans Demonstration Class. You’ll go home with recipe cards for the dishes like chicken andouille sausage gumbo, crawfish etouffée, bananas Foster, and pralines. This year, in lieu of the traditional 5K fun run, the IPI Amazing Race New Orleans will allow you to flex your competitive muscles as you and a teammate solve clues while racing through the city. On Tuesday evening, May 23, Young Professionals in Parking (YPIP) and Designa are sponsoring the Beer & Bones Pub Crawl. New Orleans is America’s most haunted city. This unique tour will allow you to enter haunted locations—including ancient mansions that have been converted into bars—hear true stories of French Quarter murder and mayhem, and sample local cuisine and even specialty drinks named after famous ghosts. Between the stellar education and exciting new networking activities, the 2017 IPI Conference & Expo is sure to be your favorite thus far.

2018 IPI Conference & Expo |

June 3-6, 2018 | Orlando, Fl.

WEâ&#x20AC;&#x2122;LL BRING THE BEST EDUCATION, NETWORKING, AND THE LARGEST EXPO FEATURING CUTTING-EDGE TECHNOLOGY. YOU YOU BRING BRING THE THE SUNSCREEN. SUNSCREEN.

Save the date: June 3-6, 2018 Join the largest gathering of parking professionals and thought leaders in the parking industry at the 2018 IPI Conference & Expo in Orlando, Florida. You will LEARN about the latest industry trends to develop best business practices. NETWORK with like-minded professionals who hold the same interests from around the world. And meet with peers to gain personal and professional advice to propel your organization to SUCCESS.

Call For Presentations Opens August 15, 2017.

parking.org

STATE & REGIONAL SPOTLIGHT CALIFORNIA PUBLIC PARKING ASSOCIATION

CPPA MEMBERS MOVE FORWARD By Mario Inga

etworking, the latest parking products, good food, and fantastic conference facilities—these are some of the things you might have missed if you didn’t attend the 2016 California Public Parking Association (CPPA) Annual Conference & Tradeshow. Thanks to the Hyatt Regency Hotel in Garden Grove, Calif., the CPPA held its 33rd annual conference among high-quality service and exceptional meeting rooms. The CPPA continues to serve its members by creating opportunities for parking professionals to have the time and space to share knowledge and resources within the parking industry. The 2016 conference theme was “Parking: More than Just a Parking Space.” Parking shortages are emerging in our area, in multiple municipalities, airports, and hospitals throughout the state. It is important to realize that a parking stall is more than just a space between

two lines. It also comes with value-added benefits that can enhance the parking experience. Drivers are able to pay for parking from their smartphones, receive text messages about upcoming meter expirations, and access live information on parking space availability. There are also opportunities to leverage alternative modes of transportation to manage parking demand. Carpooling, ride share, electric bicycles—the possibilities are infinite. Multiple million-dollar tourist attractions made Orange County the appropriate space to host conversations on best practices among parking professionals.

Conference Highlights The conference kicked off with CPPA’s Annual Golf Tournament at the Coyote Hills Golf Course. Tournament participants were able to enjoy panoramic views of the Los Angeles and Orange County landscape as they played through the award-winning 18-hole, par-70 golf course. All proceeds were donated to Wounded Warrior Family Support (WWFS). WWFS’s mission is “to provide support to the families of those who have been wounded, injured, or killed during combat operations.” Keynote speaker Larry Johnson, MA, a professional motivational speaker and author, inspired conference- goers with a presentation on his book, “Absolute Honesty: Building a Corporate Culture that Values Straight Talk and Rewards Integrity.” His years of service in government and customer relations gave him the experience to present in conferences and events for different sectors. Johnson’s powerful message carries into his role of being a corporate culture expert.

INTERNATIONAL PARKING INSTITUTE | MAY 2017

Awards A high point of the conference was our Annual Awards Luncheon. This year the award recipients were:

Tradeshow and Training The tradeshow floor featured more than 50 exhibitors from the U.S. and Canada, offering attendees an opportunity to see and touch the latest technologies and services available in the parking industry. Exhibitors also had an opportunity to sponsor meals, WI-FI, and conference logistics. Marketing and networking opportunities were plentiful. The conference featured numerous training sessions distributed between management, frontline, sustainability, and technology tracks, including: ●● Transportation Demand Management 2.0. ●● Implementing Consultants Recommendations. ●● Dos & Don’ts of Selling Parking Online. ●● Developing Privacy Policies for Parking Departments. ●● Becoming an Accredited Parking Organization (APO). ●● Roundtables: Municipal, Colleges/Universities, and Front Line. ●● Designing Pricing. ●● Mobility Moving.ATE & REGIONAL On behalf of the California Public Parking Association, I cordially invite you to attend our 2017 Annual Conference and Trade Show, Nov. 15–17, in Monterey, Calif. For more information please visit cppaparking.org/events/conference. See you in Monterey!

Parking Professional of the Year: Alex Israel, vice president and general manager of parking, INRIX

President’s Award Kelly Walton, DMV; Glen Mossman, Pacific Parking System; and Wayne Dalton, City of Monterey

Parking Program of the Year City of Sacramento

Parking Professional Merit Joseph Young, University of California Riverside; and Hortencia Martinez, City of Sacramento

Legislator of the Year Bill Quirk, California Assembly Member

MARIO INGA is parking and enterprise service manager for the City of Inglewood, Calif. He can be reached at minga@ cityofinglewood.org. parking.org/tpp

MAY 2017 | INTERNATIONAL PARKING INSTITUTE

COMMUNITY DIGEST

CornellCookson Introduces New Grille CORNELLCOOKSON, INC, recently introduced a safe, secure solution for building owners and maintenance managers with its Extreme 300 Series High Performance Grille. Designed to secure parking facilities, airports, and transportation hubs, this new system operates up to three times faster than standard coiling grilles, opening at speeds up to 24 inches per second and closing at 12 inches per second. This maximizes productivity, smooths traffic flow, and reduces downtime in high-traffic applications. Designed to ensure maximum uptime, the Extreme 300 Series High Performance Grille requires no maintenance other than routine checks and no replacement parts, delivering up to 300,000 maintenance-free cycles. The compact, direct-drive operator features the new Apex SmartController—CornellCookson’s first intelligent panel that communicates status and error messages. The operator’s variable-frequency drive ensures a soft start and stop and doesn’t have any sprockets or chains to wear or replace. “Our Extreme 300 Series High Performance Grille provides a sustainable and durable design rated for continuous duty and security,” says Dave Spath, director of product management for CornellCookson. “From the aesthetics perspective, we offer a palette

of 180 colored, environmentally friendly powder coatings that can integrate the perimeter components of the grille seamlessly into the surrounding exterior or make a colorful architectural statement.” Safety features include a continuous duty operator, an advanced control system, a self-lubricating guide design, and a self-supporting installation option. In addition to UL 325, 2010-compliant photo-eye sensors, a UL-listed, SEW Eurodrive TEFC NEMA 4 variable-speed motor and patented, high-performance brake prevent the curtain from free falling in the unlikely event of operator component failure.

Phil DiPietro Joins T2 Systems as CTO T2 SYSTEMS NAMED PHIL DIPIETRO its new chief technology officer. DiPietro will lead T2’s technology development and strategic direction.

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INTERNATIONAL PARKING INSTITUTE | MAY 2017

SKIDATA Announces Integration with CBORD Odyssey SKIDATA, INC., a wholly owned subsidiary of SKIDATA AG, is pleased to announce the successful integration with CBORD Odyssey on the campus of Miami University in Ohio. Linkology, USA, a long-time SKIDATA distributor has implemented the new integration on the campus. This development allows for existing ID cards to be used to enter and exit parking garages as well as be used for payment. The communication between SKIDATA’s Parking. Logic software and the CBORD system is real-time, which enables authorization of validity and funds.

This development is a big deal for the expansion of existing CBORD campuses, as well as the development of new campuses that want parking access to be a part of their system. A truly one-card ID system is finally within reach with this CBORD-SKIDATA integration. This connectivity and integration has been developed for both CBORD Odyssey and CBORD Gold. SKIDATA is passionate about its commitment to deliver superior, reliable, and trend-setting solutions. We are ready to help our customers to unlock the power of SKIDATA.

PARK ASSIST OPENS LOS ANGELES OFFICE PARK ASSIST OPENED a new regional office in Los Angeles, Calif.The Los Angeles office is in Silicon Beach, the growing epicenter of technology and innovation. Park Assist is now directly across from Facebook’s newest campus, which is currently under construction.The West Los Angeles space is in a prime location near Los Angeles Airport and near clients such as Santa Monica Place, Century City, Glendale Galleria, Brookfield’s Fig At 7th, and Culver City.

“We are delighted to strengthen our operations in the Los Angeles region to serve our growing client list and partners in Southern California,” says Gary Neff, CEO of Park Assist. The new office is located at 12777 W. Jefferson Blvd., Suite 3032.The Los Angeles location represents the fourth regional U.S. office in Park Assist’s North American support network.

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City of Madison, Wis., Selects HUB Parking Technology as its PARCS Provider THE CITY OF MADISON, WIS., awarded HUB Parking Technology the contract to install and implement a new and updated PARC system with enhanced technology and functionality. Thirty-six lanes of equipment, including lane entry/exit stations and fee computers for both transient and contract parkers, will be spread among six parking facilities throughout the city, along with 22 cash and credit card pay-on-foot pay stations. The HUB Parking system will also include a coding station for mass validations, VoIP intercom, and peripheral barcode scanners to accommodate validations for special events and promotional opportunities. Controlled from one central location and accessible 24/7 via tablet or smartphone, the HUB Janus Management System will help streamline facility monitoring, from the overall parking structure down to individual device detail and occupancy control of each parking facility. The flexibility and scalability of HUB Parking Systems will enable the City of Madison to add parking facilities to its system seamlessly and include additional functionalities in the future.

INRIX Parking Expands Reservation and Payment Platform for Automakers INRIX, INC. announced the expansion of its parking reservations capabilities in INRIX Parking. INRIX has brought together availability, reservations, and payments for both on- and offstreet parking into a seamless, in-car navigation experience. The INRIX Reserve & Pay platform gives drivers more options for reserving parking. INRIX Parking currently includes street parking information in more than 40 cities worldwide and a garage and lot parking database with more than 31 million spaces in nearly 100,000 locations spanning 4,500 cities in 65 countries. The platform now includes

reservations from SpotHero and Parking Panda, expanding on existing capabilities from Parkmobile, ParkU, and PayByPhone. “INRIX is equipping drivers with the most comprehensive and dynamic connected car services, including the ability to find, reserve, pay, and drive to a parking spot,” says Alex Israel, vice president and general manager of parking at INRIX. “Our collaboration with both SpotHero and Parking Panda will expand our end-to-end smart parking solution in the car and will allow us to further tap into the $20 billion off-street parking reservation market.”

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INTERNATIONAL PARKING INSTITUTE | MAY 2017

ProjectSPACE Expands in Baltimore BALTIMORE MAYOR CATHERINE E. PUGH and the Parking Authority of Baltimore City (PABC), in partnership with the Mayor’s Office on Disabilities, announced that Phase 3 of ProjectSPACE, the parking program aimed at combatting the abuse of disability placards, creating reserved, accessible on-street parking for people with disabilities, and making more available parking for everyone, launched in the Federal Hill neighborhood in April. As in phases 1 and 2, the third phase requires all people parking on-street to pay parking meters, including those driving vehicles displaying disability placards or tags. “Project SPACE gets at the root of two problems at once,” says Peter Little, executive director of the Parking Authority of Baltimore City. “It removes the incentive to steal disability placards, which were being stolen at an average of 23 per month before Project SPACE, and it makes more parking spaces available, which helps popular areas like Federal Hill.” Phase 3 reserves 24 on-street parking spaces for vehicles displaying disability placards or tags. Each space is equipped

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with a single-space parking meter that meets the newest Americans with Disabilities Act (ADA) guidelines. Additionally, the card readers and coin drops of 57 multi-space EZ Park meters throughout Federal Hill were lowered to meet current ADA standards. Meters that meet the ADA standards are marked with the universal accessibility logo and payment is required. As in previously launched phases 1 and 2, all time limits for onstreet parking spaces within the area increased to four hours to give people with disabilities additional time to get to and from their destination. “The launch of ProjectSPACE in Federal Hill presents an exciting opportunity to support many of our seniors and community members who have a disability,” says City Councilman Eric Costello. “Furthermore, it supports our community’s need for more available parking and has proven to cut down on auto larceny from placard theft—an issue we hope to curb significantly with the implementation of phase 3.” ProjectSPACE was recognized by IPI as a 2015 Parking Matters Marketing & Communications Awards winner.

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MAY 2017 | INTERNATIONAL PARKING INSTITUTE

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12 Times the Thanks. Give a The Parking Professional Subscription Today! If you have a parking professional in your life, get to know The Parking Professional magazine. An essential monthly read for parking professionals, the award-winning magazine strikes a balance between case studies, technology updates, best practices, and the lighter side of the industry. Print and digital subscriptions available.

Visit parking.org/subscribe

Shelt er in Pla ing ce

2016

NEW AND RENEWING IPI MEMBERS ACADEMIC

Salt Lake City Department of Airports Cary Burnett

California State Polytechnic University, Pomona Michael P. Biagi

COMMERCIAL OPERATOR

California State University, Northridge, Parking & Transportation Services Div. Michael Yu

American Parking, Inc. George R. Shaffer

Cleveland State University William Galvin

Denison Parking, Inc. Mark Pratt

Montana State University Kurt Blunck

Lanier Parking Solutions Steve Resnick

San Diego Community College District Debra Picou

Los Angeles Convention Center Managed by AEG Facilities Abraham Reyes

Texas Tech University Eric S. Crouch

Makani Parking Services Majid Al Turki

University of North Carolina at Chapel Hill Cheryl Stout

CONSULTANT BA Consulting Group Ltd. Ralph Bond

University of Oregon Gwendolyn Bolden

cramZ marketing services, Inc. Doug Cram

University of Pennsylvania Derrick Walker

Haskell Kenneth Boeser

University of Regina Pauline Tessier University of Southern California Anthony Mazza University of Tennessee, Chattanooga Michelle Prince University of Texas at Austin Bobby Stone Western Kentucky University Jennifer I. Tougas

AIRPORT DFW International Airport Operations Department Armin Jose Cruz

Hudson and Associates, LLC Shelia Hudson Kimley-Horn and Associates, Inc. Charles D. Reedstrom

CORPORATION Electrical Contractors Inc. Lizabeth Karson Mappify Mike Black Strategic Property Partners, LLC Holly Haskins

HOSPITAL/ MEDICAL CENTER Louisiana State University Health Sciences Center - New Orleans Antonio Casas Medical University of South Carolina Melinda S. Anderson University of California Davis Medical Center Peter Tiberini

PUBLIC

Exhibition Place Tony Porter

InfoSend, Inc. Glen Everroad

Gwinnett County Department of Transportation Karen Winger

IPS Group, Inc. Stephanie Simmons

Lexington & Fayette County Parking Authority Gary A. Means Morgantown Parking Authority Dana McKenzie North Bergen Parking Authority Robert P. Baselice Parking Authority of River City Tiffany Smith

Allentown Parking Authority Tamara Dolan

Paterson Parking Authority Tony Perez

City of Asheville Harry D. Brown

Pittsburgh Parking Authority David G. Onorato

City of Baltimore Yolanda Cason

State of Tennessee Dept. of General Services Elisabeth Tankersley

City of Clayton Gary Carter City of Glendale Tad Dombroski City of Great Falls Craig Raymond City of Milwaukee Thomas Woznick City of Minneapolis Jon Wertjes City of Norwalk Kathryn Hebert City of Summit Rita McNany City of Virginia Beach Robert G. Fries City of West Palm Beach Byron Beckford

The IPC Will Hurley

SUPPLIER Associated Time & Parking Controls Chris Archer CPI Crane Payment Innovations Alex Litchfield Entrance Controls Hawaii, Inc. Marc W. Sakamoto First Transit, Inc. Jeremy Brown

Kenall Lighting Stephen Morelli Meter Feeder, Inc. John Dolansky MITI Manufacturing Company, Inc. Robert A. Fulcher MobileNOW! John Oglesby NetPark Dave Reynolds Optec LED Lighting Jeff Gatzow ParKam Shlomy Amir ParkingSoft LLC Melissa Franklin PayByPhone Technologies, Inc. Thomas Nguyen RezPort, Inc Candice Knight Systemair Inc. John Gramke The Automated Parking Solution, LLC Chang Y. Lee TIBA Parking Systems David K. Tilley

Graphic Tickets & Systems Benjamin C. Meeks Hormann High Performance Doors Peter Burnham

Get a Handle on Things.

@ IPI and parking – they just go together. That’s why IPI is now @IPIparking on Facebook, Twitter, Instagram, and LinkedIn. Follow us for fun and informative industry updates.

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MAY 2017 | INTERNATIONAL PARKING INSTITUTE

Advancing the parking profession

PARKING CONSULTANTS

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INTERNATIONAL PARKING INSTITUTE | MAY 2017

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MAY 2017 | INTERNATIONAL PARKING INSTITUTE 12/12/2016 4:21:29 PM

ADVERTISERS INDEX Aiphone.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21 aiphone.com | 425.455.0510

INDECT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25 indectusa.com | 310.890.8599

PSI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56 papersystems.com | 888.465.9951

Amano McGann, Inc... . . . . . . . . . . . . . . . . . . . . . 7 amanomcgann.com | 612.331.2020

Integrapark. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C3 integrapark.com | 281.481.6101

Carl Walker, Inc.. . . . . . . . . . . . . . . . . . . . . . . . . .60 carlwalker.com | 800.FYI.PARK

International Parking Design. . . . . . . . . . . . . .61 ipd-global.com | 877.437.7275

Relevant Solutions. . . . . . . . . . . . . . . . . . . . . . . .15 relevantsolutions.com/intec/ipi 858.578.7887

CHANCE Management Advisors. . . . . . . . . . .61 chancemanagement.com | 215.564.6464

IPS Group Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . C2 ipsgroupinc.com | 858.404.0607

Cyclone Technology. . . . . . . . . . . . . . . . . . . . . . .57 cycloneclean.com | 480.345.7733

Kimley-Horn and Associates, Inc.. . . . . . .11, 61 kimley-horn.com/parking | 919.653.6646

Designa USA . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19 designausa.com | 888.262.9706

MITI Manufacturing Co., Inc... . . . . . . . . . . . . .54 mitico.com | 866.545.6484

DESMAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60 desman.com | 877.337.6260

Parkeon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31 parkeon.com | 856.234.8000

DPS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 dpstickets.com | 877.375.5355

ParkingSoft. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13 parkingsoft.com | 877.884.PARK

EDC Corporation. . . . . . . . . . . . . . . . . . . . . . . . . . . 5 aimsparking.com | 800.886.6316

Passport. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 passportinc.com | 704.899.5347

Hörmann High Performance Doors. . . . . . . . . . 1 hormann-flexon.com | 800.365.3667

POM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17 pom.com | 800.331.PARK

PARKING BREAK

JIM BASS is landside operations manager at the Bill and Hillary Clinton National Airport, Little Rock, Ark. He can be reached at jbass@fly-lit.com or 501.537.7354.

INTERNATIONAL PARKING INSTITUTE | MAY 2017

Rich & Associates, Inc.. . . . . . . . . . . . . . . . . . . .60 richassoc.com | 248.353.5080 SKIDATA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 skidata.com | 908.243.0000 Tannery Creek Systems, Inc.. . . . . . . . . . . . . . .56 tannerycreeksystems.com | 905.738.1406 TIBA Parking. . . . . . . . . . . . . . . . . . . . . . . . . . . . .33 tibaparking.com | 770.491.7586 Timothy Haahs & Associates, Inc. . . . . . . . . .60 timhaahs.com | 484.342.0200 TNR Doors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55 tnrdoors.com | 866.792.9968 Toledo Ticket . . . . . . . . . . . . . . . . . . . . . . . . . . . . C4 toledoticket.com | 800.533.6620

Highlighted are IPI and IPI Allied State and Regional Association Events

CALENDAR OF EVENTS

2017 May 21–24

August 15

October 10–13

2017 IPI Conference & Expo New Orleans, La. ipiconference.parking.org

New England Parking Council Golf Tournament Stow, Mass. newenglandparkingcouncil.org

New York State Parking Association Silver Anniversary Albany, N.Y. nyspa.net

September 11–13

October 17–20

Southwest Parking and Transportation Association Annual Fall Conference Las Vegas, Nev. southwestparking.org

Canadian Parking Association Annual Conference Banff, Alberta, Canada canadianparking.ca

September 20–22

Parking Association of the Virginias Annual Conference Williamsburg, Va. parking.org/calendar

June 6 - 7 Pennsylvania Parking Association Summer Training Easton, Pa. www.paparking.org

June 14–15 Southwest Parking and Transportation Association Reno, Nev. www.southwestparking.org

June 20 New York State Parking Association Summer at Hinerwadel’s Grove Syracuse, N.Y. nyspa.net

July 11–13 National Sports Safety and Security Conference Orlando, Fla. NCS4.com

July 12–14

GPALs Summit at the European Parking Association Rotterdam, Netherlands parking.org/gpals

September 27–29 Pennsylvania Parking Association 2017 Annual Conference & Expo Erie, Pa. paparking.org

October 25–27

November 15–17 California Public Parking Association Annual Conference Monterey, Calif. cppaparking.org

September 27–29

November 28 – December 1

Carolinas Parking Association Annual Conference & Tradeshow Asheville, N.C. carolinasparking.org

Florida Parking Association Conference & Tradeshow Palm Beach Gardens, Fla. flparking.org

Pacific Intermountain Parking and Transportation Association Tacoma, Wash. pipta.org

MAY 2017 | INTERNATIONAL PARKING INSTITUTE

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