The Phuket News 09 Feb 2018

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THEPHUKETNEWS.COM

FRIDAY, FEBRUARY 9, 2018

thephuketnews thephuketnews1 thephuketnews.com Friday, February 9 – Thursday, February 15, 2018

Since 2011 / Volume VIII / No. 6

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RIGHT ON QUEUE

AIRPORT PLAGUED BY HOURS-LONG QUEUES, CHIEF BLAMES FLIGHT SCHEDULES, SHORTAGE OF IMMIGRATION STAFF

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NEWS

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LIFE

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A man waits amid the long queues at Phuket airport this week. Photo: The Phuket News

The Phuket News editor@classactmedia.co.th

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assengers waiting hours in long departure queues at Phuket International Airport was brought to a head on Tuesday (Jan 6), with the airport’s general manager announcing that steps are to be taken, including calling in hundreds of extra officers as reinforcements, to clear the queues more quickly. During the preceding days travellers had voiced their anger online over the exhaustive delays, with some

passengers reporting that they had waited over three hours in queues. Others report tempers rising and even a scuffle or two as people jostled at the front of the lines in fear of missing their outbound flights. Airport General Manager Petch Chancharoen told The Phuket News on Tuesday (Feb 6) that Airports of Thailand (AoT) are in the process of resolving the problem. “The first solution to the long queues is that we are going to extend the shifts of our current immigration officials. For example, someone who

usually finishes their shift at 9pm may have to extend their shift until 10pm so that there are always officials working. “We are preparing to welcome many tourists during the Chinese New Year. For this period, we will hopefully transfer over 200 staff temporarily from Suvarnabhumi Airport. That is about 200 in total, for every department,” said Mr Petch. “I am going to have a meeting with the head of airport immigration soon to organise recruiting more officers to help us,” he added.

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Mr Petch explained that in addition to a shortage of immigration workforce, much of the problem was also that some flights were inconveniently timed at the same periods in the day. “Yes, we admit that the queues can be very long, but we also ask that people look at why they are long. Often there are up to two or three flights taking off within similar time frames. So the queues become long all at once, and then it all calms down again very quickly,” explained Mr Petch...

SPORT

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