perspective
A Newsletter of The Providence Center www.providencecenter.org July 2012
Bringing Creativity to Market Innovation Finds New Ways to Help Clients
RI’s First Recovery High School to Open in September
On a daily basis, you probably check your e-mail, read
Listening to needs results in effective services. After
a newspaper on an electronic device or pay at the pump
surveying clients at the short-term residential treatment
while filling up your car at the gas station. How did these
program, Director of Residential and Intermediate
life-changing products and services come about? It’s all
Services Holly Fitting made adjustments to the program
about innovation.
to include creative options for faith-based support and wellness activities and the addition of recovery
Innovation is more than just a good idea or inventing a
coaches. “We give clients a chance to find out what
new widget; it is creativity brought to market. Innovation
works best for them,” said Fitting. “Meeting people
For the 435 youth in substance abuse treatment
asks, “How can we do this differently, better or more
in Rhode Island, rejoining their peers in their high
were they are in their recovery is essential.”
efficiently?” It solves problems, satisfies needs and
schools is the most challenging part of maintaining recovery.
changes how we think about things.
“Innovation is at a critical juncture in non-profit organizations, particularly in this economic climate,”
Ninety-three percent
According to Peter Drucker, the guru of management, it
said Klatzker. “Finding the means to be innovative is
of students report being
takes more than just an idea to spark innovation. “Innovation
often a challenge, but what’s different about us is that
offered drugs on their
is both conceptual and perceptual ... Successful innovators
we don’t chase the dollar. We look at our needs and
first day of school
use both the right side and the left side of their brains,”
the clients’ needs then leverage existing resources to
following substance
Drucker explained. “They look at figures, and they look
build new, innovative services.”
abuse treatment.
at people. They work out analytically what the innovation
Within 90 days of
has to be to satisfy the opportunity. And then they go out
Grants, partnerships and fundraising have been
returning to school,
and look at the customers, the users, to see what their
instrumental in supporting The Providence Center’s
expectations, their values, their needs are.”
recent growth. The Providence Center currently has
50% of students are using at levels at or
four SAMHSA-funded grants for primary and behavioral
above where they were prior to treatment. When the school bell rings this September, these students will finally have the support they need to overcome the challenges and maintain recovery. Anchor Learning Academy—an individualized program combining academics with clinical services to support each student’s personal recovery and academic goals— will open in September, making Rhode Island only the 10th state with a school dedicated to students returning
Innovation is a key component in the work of The Providence Center. It means finding new ways to help clients use services more effectively, whether that may be removing barriers or identifying the social policy obstacles for clients to receive effective and affordable treatment.
to high school following treatment. The curriculum emphasizes critical thinking and problem solving, communication, collaboration, creativity—the tools students need to become informed decision makers and contributing members of the local community and the global society.
healthcare integration, recovery-oriented systems of care, health information technology, and Home Base— four of the organization’s most innovative programs that fulfill the needs of people in recovery. Successfully implementing these programs and inspiring innovative thinking among staff requires an organizational culture that values service to clients, measuring outcomes and risk taking. Jim Pinel, director of community services, notes several characteristics of The Providence Center that have resulted its successful
Innovation is a key component in the work of The
innovations and growth. “The Providence Center is
Providence Center. It means finding new ways to help
guided by a dynamic leadership team that believes
clients use services more effectively, whether that may be
in our mission,” said Pinel. “As an organization, we
removing barriers or identifying the social policy obstacles
understand that change is imperative for growth and,
for clients to receive effective and affordable treatment.
with that, we must remain flexible so that we may continue to respond to the needs of our clients.”
The Providence Center’s integrated primary and behavioral care services grew out of research that indicated adults with
Communication is the key in providing the motivation
mental illness have higher rates of certain chronic physical
that keeps innovation going. “My staff holds a weekly
illnesses and faced challenges in accessing and maintaining
‘recovery meeting’ to share ideas about what’s working
primary care. A partnership with Providence Community
for clients, what’s not and how to design creative
Health Centers (PCHC) created Rhode Island’s first
programming that meet needs in a way that may be
integrated primary care and behavioral health clinic on-
untraditional,” said Fitting.
site at The Providence Center’s North Main Street location,
“
Paula Santos, Director of Anchor Learning Academy, located at 520 Hope Street
“Our goal is to create a safe, sober community free of
allowing clients to receive their physical, mental health
Challenging conventional thinking to create new
and substance use care under one roof. Integrated care
solutions leads to innovation, and paves the way for
services expanded to include Providence Center clinicians
The Providence Center to thrive.
co-located at other PCHC clinics, primary care nurses embedded on community treatment teams and researchbased wellness programs InShape and InShape Seniors.
negative peer pressure for high school students where
Anchor Learning Academy will employ blended virtual
they can gain the skills needed for life-long recovery
learning, which combines face-to-face instruction with
and to improve academic performance,” said Paula
e-learning. This method will allow students to learn at their
Santos, director of Anchor Learning Academy.
own paces and access clinical services without disrupting their academic progress.
With total enrollment capped at 20 students, Anchor Learning Academy’s small size creates the ideal
“Our small size offers students access to unique learning
environment for individualized learning where
opportunities, like service learning through partnerships
students can address the social-emotional factors
with community organizations,” said Santos. “These
that contribute to their substance abuse while
partnerships will also allow us to create a robust
focusing on academics. The curriculum is based on
experiential learning program to engage students in real
state standards and Proficiency-based Graduation
world and meaningful learning.”
Requirements. Graduates will receive diplomas from their community school districts.
...continued on page 2
Recovery high schools have resulted in: • Increased graduation rates • Improved academic achievement • Short- and long-term cost effectiveness For more information on Anchor Learning Academy, including admission requirements, referrals, or to partner with the school on service learning projects, please contact Paula Santos at 401-432-7279 or psantos@provctr.org.
News From The Field:
10%
of America
News Klatzker Honored as Visionary Leader Providence Center CEO/President Dale K. Klatzker, Ph.D., received a
RI’s First Recovery High School ... continued from page 1
Visionary Leadership award from the National Council for Community Behavioral Healthcare at its 42nd National Mental Health and Addictions Conference in Chicago. Klatzker has based his professional career on his
Clinical services integrated into the program include daily groups and activities to address issues the
belief that people with mental illness are best served in the community with
students encounter as they progress in their recovery.
a full continuum of care that addresses the whole person. His inspirational
Individualized substance use treatment and relapse
leadership has been the catalyst for innovation at both The Providence Center
prevention plans are developed to support each
and in Rhode Island.
student’s commitment to recovery. Transition plans will identify goals and supports for after graduation, or for the successful return to a community school. “Families play a critical role in the student’s educational,
Dale K. Klatzker, Ph.D. at the National Council awards ceremony
MDRT Foundation Supports Coping with Crisis
clinical and transitional planning, beginning at the
The MDRT Foundation awarded The Providence Center $2,500 in support
admission process,” said Santos. “Each student’s recovery
of the Coping with Crisis Fund, which provides care to uninsured and
plan is shared with the family and we continue to engage
underinsured clients. Currently, 83% of children and adults served by
them through regular communication and meetings.”
The Providence Center are low income and 26% have no insurance.
A key component of clinical services at Anchor Learning
Through generous support from MDRT members and industry
Academy is developing a recovery support network that
partners, the MDRT Foundation’s global grant programs fund nonprofit
is accessible outside of school and after graduation. Students will be connected to The Providence Center’s continuum of services for teens, including support groups, employment services, counseling and activities
organizations that build stronger families and communities worldwide. MDRT member Ken Knox supported The Providence Center’s grant application and presented the check.
at Anchor Recovery Community Center.
Marianne Holmes and Ken Knox (far right) present check to Dale K. Klatzker, Ph.D.
SAMHSA Administrator Pamela Hyde Visits TPC The Providence Center welcomed U.S. Substance
The Providence Center
Abuse and Mental Health Services Administrator
Board of Trustees
James Botvin, Chair Nancy Fisher Chudacoff, Esq., Vice Chair Joel Stark, Treasurer Patricia Cawley Affleck, Secretary Donald R. Barbeau Marguerite Chadwick Linda M. Cohen, Esq. Walter R. Craddock, Esq., CFP® James O. Daley Ana P. Novais Claude-Anthony Pierre, M.D. Jana M. Planka Nicki Sahlin, Ph.D. Matthew Stark Robert C. Wood, Sr.
Trustees Emeriti Lionel Delaney Linda Thimann Dewing Robert M. Doyle Karl Ericson Charles Feldman Joyce Hall Karen Lee Maureen McDonald Lilia G. Nash Emily Nelson James H. Reilly
Pamela S. Hyde during her visit to Rhode Island on May 4. Hyde toured The Providence Center’s integrated primary and behavioral healthcare programs, including Providence Community Health Centers at North Main, the integrated care clinic located on-site. Hyde met with Providence Center President/CEO Dale K. Klatzker, Ph.D., former U.S. Representative SAMHSA Administrator Pamela S. Hyde speaks with a TPC client
Patrick Kennedy and Director of the RI Department of
Behavioral Health, Developmental Disabilities and Hos-
pitals Craig Stenning, and talked with staff and clients
from Providence Community Health Centers at North Main, InShape, Home Base, Anchor Learning Academy and Anchor Recovery Community Center. “SAMHSA grants have given us the opportunity to help our clients live full and productive lives by developing programs that respond to their needs and to the needs of our community,” said Klatzker. The Providence Center currently has four SAMHSA-funded grants for primary and behavioral healthcare integration, recovery-oriented systems of care, health information technology, and Home Base, a program serving chronically homeless individuals. Earlier in her RI visit, Hyde participated in a roundtable discussion on mental health issues with SAMHSA’s Regional Administrator Kathryn Power, Governor Lincoln Chafee and Lt. Gov. Elizabeth H. Roberts, Kennedy, Stenning, Klatzker and other local leaders and mental health agencies.
Joshua Teverow, Esq., Legal Counsel The Providence Center is a private, non-profit behavioral health organization.
Dale K. Klatzker, Ph.D. President/CEO Michael A. Silver, M.D. Chief Medical Officer Editorial Staff: Kristle Gagne, Editor Gora Communications Associates, Design Sheahan Printing, Printing www.providencecenter.org 401.528.0123
a new leaf
A New Leaf Joins The Providence Center A New Leaf, a full-service florist, joins The Providence Center as a supported employment program, providing job training and life skills to individuals with psychiatric disabilities.
135 Gano Street Providence, RI 02906 401-351-4330 www.anewleafflorist.org
• Floral design • Arrangements for all occasions • Delivery to Rhode Island and southeastern MA locations
mericans are in recovery (Based on March 2012 survey by Partnership for a Drug-free America)
Inside TPC Bud and Lynne Craddock: Creating a Legacy Walter “Bud” Craddock, Esq., CFP®, and his wife, Lynne Urbani Craddock, are native Rhode Islanders with a long-standing commitment to supporting local charitable organizations. Bud and Lynne have been actively involved with many charities, including assisting victims and survivors of domestic violence, the March of Dimes and the American Heart Association. A member of the Board of Trustees since 2008, Bud was drawn to The Providence Center because of his desire “to work with an organization that offered a broad base of services to a Lynne Urbani Craddock and Bud Craddock (Photo: Cedar Ridge Studio)
diverse group of people.” Recently, Bud and Lynne established
Since opening in December 2010, nearly 90,000 visits have been made to Anchor Recovery Community Center to access recovery supports. From recovery meetings to employment and education support to peer-to-peer support, Anchor provides the tools that assist in maintaining recovery in safe, welcoming environment.
a bequest to The Providence Center that continues their
dedication to supporting the health and wellness of the community. Perspective recently talked with the Craddocks on the importance of supporting charitable causes. Perspective: What does being “philanthropic” mean to you? Bud: It means giving back. Financial support is important, but being philanthropic also means giving back to the best of one’s ability, either by donating or giving one’s time volunteering for a cause you believe in. Lynne: To me, philanthropy is the ability to provide an individual, a family or organization with an opportunity they would otherwise not have. It is gratifying to assist others in need by supporting an organization’s goals and programs. P: Why did you choose to support mental health and substance use services? Lynne: Having witnessed behavioral health and substance abuse issues in my family, I’m impressed with how The Providence Center helps individuals and families make improvements toward recovery. Behavioral health directly relates to overall health and that’s important for all. We both feel strongly about the work of The Providence Center’s child and adolescent programs. Bud: As a retired law enforcement professional, I saw first-hand the impact of behavioral health and substance abuse issues on families and society. Proactive intervention can diffuse situations and prevent them from
Jim Gillen, Clinical Coordinator of Recovery Services, offers his thoughts on how Anchor has demonstrated to its members and to the community that recovery is possible. How has Anchor made a difference in the lives of its members? Our members have found a sense of pride at Anchor. Anchor has empowered them to change, to become an active person in the community, to have a voice. Jim Gillen Here, they’re able to access the tools they need to live full and productive lives, whether it’s a meeting or to talk with a recovery coach.
escalating into criminal matters. Diverting matters out of the criminal justice system is better use of resources and ultimately helps the individual. P: In today’s tough economic times, some people
Naming The Providence Center in your will is an easy way to support The Providence Center without affecting your current income.
may feel unable to donate to charities. How can one support a charity without putting a strain on their finances? Bud and Lynne: People may not be able to make a cash donation while they are trying to meet personal financial obligations. A bequest is an easy option that allows a person to make a future gift to a charity they care about while still providing for their family.
For more information on arranging a bequest,
Another way to donate is by naming a charity as a
contact Chief Development Officer
beneficiary of a life insurance policy or retirement
Lisa Desbiens at 401.528.0127 or ldesbiens@provctr.org
What role does a place like a recovery community center play in delivering the message that recovery is possible? Anchor takes recovery from out of the shadows and puts it on Main Street, literally, as in the case of Anchor. We’re able to introduce recovery to the community in a new way—by focusing on wellness, not illness.
account. Your heirs will inherit property, assets and the majority of the life insurance/retirement benefits, and the charity you care about will receive a portion of the benefits as well.
P: What is the importance of sustaining your support of charities beyond your lifetime? Bud and Lynne: It is a great opportunity to have an impact on a cause you believe in that goes beyond your lifetime. All too often people are committed to a charity but fail to realize that when they die, their commitment dies with them. By establishing a bequest, they can create a legacy that will maintain their commitment beyond their lifetime.
What has made Anchor so successful? Volunteers and donors make this happen. Members of Anchor are critical to its success as well because they drive the types of services offered. We listen to what the needs are and respond to them. Members needed help finding jobs, so we started a job club. Some had trouble attending meetings due to child care issues, so we developed a group for kids to attend while Mom or Dad is in a meeting.
What are your future goals for Anchor Recovery Community Center? Peer services have been an important piece of recovery for many, so we’re expanding the recovery coaching program. In September, we’ll be working with Anchor Learning Academy, RI’s first recovery high school, to develop recovery supports for youth and families. Anchor is also looking to expand into other parts of the state, where we’ll continue to tell people: “Recovery is possible!” Anchor Recovery Community Center is located at 249 Main Street in Pawtucket. For more information call 401721-5100. Hours: Monday & Tuesday, 9-6; WednesdayFriday, 9-5; and Saturday 9-5. www.facebook.com/anchorrecovery
n
RI’s First Recovery High School
Inside TPC: Jim Gillen n
Innovation: Driving TPC Success n
W h a t ’s I n s i d e : J u l y 2 0 1 2
www.providencecenter.org
A Newsletter of The Providence Center
perspective
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President’s Cup Golf Tournament A record number of over 220 golfers hit the links at the 11th Annual President’s Cup Golf Tournament on June 4 at Rhode Island Country Club in Barrington, RI. With the help of loyal sponsors, players and volunteers, the tournament netted over $90,000 to support The Providence Center’s programs and services that, each year, help over 11,000 children, adolescents, adults and families experiencing mental health and substance use problems. Dale Klatzker presents President’s Cup winners Donald Fitting, Marc Proto and David Thibodeau (Not pictured: Nick Cuccinello)
Karen’s Cup winners Inez Dunne, Linda Marsella, Kim Schold and Diane Donovan of Quidnessett CC
Pete Deal, Patty Deal, Ann Schomer and Jim Schomer
Mark Salamone, Don Fleck, Mike Tousignant and Rich Cawthorne
The tournament, chaired by Richard J. Cawthorne, Jr., of Alpha Pension Group, concluded with a dinner and cocktail reception that included both live and silent auctions and an awards ceremony.
Major Sponsors
Eagle Sponsor Mary and Michael Schwartz Golf Jacket Sponsors Kahn, Litwin, Renza & Co., Ltd. The Law Firm of Marasco & Nesselbush Philadelphia Insurance Companies Dinner Buffet Sponsor Starkweather & Shepley Insurance Brokerage, Inc. Luncheon Sponsor UnitedHealthcare of New England Bogie Sponsors Anonymous Performance Environmental Services, LLC Security Concepts, Inc. Online and Social Media Sponsor Coffee Express LTD Table Sponsor Alpha Pension Group Nixon Peabody LLP Goodie Bag Sponsors Coffee Express LTD QML, Inc. Supply New England Kitchen and Bath Gallery Media Sponsor Providence Business News Printing Sponsor Sir Speedy - Cranston Hole-in-One Sponsor Colonial Toyota
SAVE THE DATE
circle of stars Wednesday, October 17, 2012 Rhode Island Convention Center
For more information contact Lisa Desbiens at 401.528.0127 or ldesbiens@provctr.org