Business lancashire december 2017 by The Samuel James Group

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CHORLEY GROUP Motor Group wins national award PAGE 14

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PRESTON BUS Station revamp underway PAGE 46

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December 2017

Blue Planet II creates a new wave of interest in the undersea world MUCH-LOVED broadcaster Sir David Attenborough’s latest dive into the Blue Planet has created a big wave of interest in the undersea world, with a sharp increase in shark experience bookings at SEA LIFE Blackpool, operated by Merlin Entertainments. Sir David’s Blue Planet ll series, which is being broadcast on BBC1 on Sunday evenings, is giving viewers an amazing glimpse into an underwater world teeming with alien-like creatures. Some 16 years after the original series made such a dramatic splash, Blue Planet II is airing seven episodes, featuring incredible bioluminescent sea creatures, which glow in the dark at the bottom of the deepest oceans – similar to the remarkable flashlight fish and illuminating jellyfish at SEA

LIFE Blackpool, as well as popular reef marine life, like sharks, groupers and clownfish. The new series, narrated by the 90-year-old broadcaster, has created a surge in visitors to SEA LIFE Blackpool, with shark snorkelling bookings up by 11%. As well as seeing all the amazing sea creatures, the popular attraction also offers, for the more adventurous, a range of incredible shark experiences, such as snorkelling with sharks, feeding sharks or even becoming a shark keeper for the day. The incredible bucket-list type experiences also include the chance for groups to ‘sleep with the sharks’. Plus there’s a rock pool area, where young visitors can pick up crabs and touch starfish, getting a real Blue Planet-style, hands-on experience of

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these remarkable creatures. The original series, which won multiple Emmy and BAFTA awards, was watched by over 12 million people. Blue Planet II is following the outstanding success of Planet Earth II, which drew in 13 million viewers for the opening episode, the largest audience for a natural history programme for at least 15 years. Matthew Titherington, general manager at SEA LIFE Blackpool, explained: “We’ve not seen anything like it since the last series of Blue Planet. People are really keen to get close to our creatures. “We’ve already seen a big rise in interest in our shark snorkelling and feeding sessions and we’re expecting that to increase further as the Blue Planet II series continues. “We’re calling it the

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‘Attenborough Effect’, similar to Delia Smith’s legendary impact on cookery sales.” The popular attraction is also backing the veteran TV naturalist’s call for more to be done to conserve the world’s oceans and seas. Scott Blacker, head aquarist at SEA LIFE Blackpool, echoed Sir David’s comments on the need for the world to cut back on its use of plastic to protect our oceans. As well as revealing the hidden wonders of the undersea world, the groundbreaking new series will highlight the damage the material is causing to marine life. Scott said: “It is good that a big series like Blue Planet ll, with such a large audience, can highlight the threats to our oceans and seas and the need for action to protect our

valuable marine life. It is a really important message.” SEA LIFE Blackpool is committed to the conservation and protection of marine life, as part of its ‘Breed, Rescue, Protect’ campaign and wider conservation work. Its partner charity, the SEA LIFE Trust, develops and supports projects to protect ocean wildlife and habitats across the world. The Trust reaches a huge audience with important messages about marine protected areas, sustainable seafood, plastic pollution and improved protection for marine life. Last year, SEA LIFE raised more than £300,000 to support the Trust's projects and partner organisations around the world.

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WELCOME to the second edition of Business Lancashire, our monthly newspaper, which focuses on helping Lancashire businesses get their message heard and showcasing Lancashire as a great place to live, work and be based. As a website, daily e-newsletter and newspaper, Business Lancashire has been highlighting good news Lancashire business stories for over 12 months, achieving a total audience reach of over one million. November 2017 saw Business Lancashire launched as a monthly newspaper and your great response has led to its continuation. We would like to thank our partners, North & Western Lancashire Chamber of Commerce, Blackpool Transport, Shout Network, Lloyd BMW, Blog Preston, Preston Bus and MHA Moore & Smalley for all their support and help in distributing the newspaper each month. Finally, have a great seasonal break and we hope you have an amazing 2018.

CONTENTS MANUFACTURING 4 CYBER SECURITY

EDUCATION 10 AWARDS 13 BUDGET 19 BUSINESS SUPPORT

INTERNATIONAL 32 TRANSPORT 34 CORPORATE SOCIAL RESPONSIBILITY 38 APPOINTMENTS 39 EVENTS 43 RESTAURANT REVIEW 44 PROPERTY 46 CONTACTS & CONTRIBUTORS If you would like to be involved with BUSINESS LANCASHIRE, get in touch with the below. Editorial:

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This publication is produced by The Samuel James Group Ltd, Suite 2, 290 Blackpool Road, Fulwood, Preston, PR2 3AE. Reproduction of the contents of this newspaper in any form is not permitted, without the permission of the publisher. Whilst every care is taken to ensure accuracy, the publisher cannot accept responsibility for errors and/or omissions in advertisements, information, photographs or illustrations. The opinions and advice in this newspaper do not necessarily express the view of the company.

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Jeremy Corbyn MP shows the love for Blackpool at the North West Labour Party Conference THE NORTH WEST Labour Party Conference returned to Blackpool for its seventh successive year with Labour Party Leader Jeremy Corbyn MP visiting on the second day. The conference, which took place on 4th and 5th November, is organised for members in the North West to meet each other, discuss policy ideas, plan campaigns and enjoy what Blackpool has to offer. The conference has grown every year with over 1,000 visitors attending for a brilliant line-up of speeches and fringe events. Labour Party Leader Jeremy Corbyn MP addressed members and attended along with Shadow Chancellor John McDonnell, Shadow Home Secretary Diane Abbott, Shadow Foreign Secretary Emily Thornberry and other Regional leaders and MPs. NW Labour Party

Conference also gave business tourism colleagues in the resort the opportunity to showcase the resort and share details of the new state-of-the-art Conference Centre, which is due for completion in Spring 2019, with the Leader himself showing his support . Councillor Simon Blackburn, Leader of Blackpool Council opened the conference and welcomed delegates at the Hilton Hotel Blackpool. He said: “What a great opportunity it was, not just for myself to welcome delegates, but also to showcase what we have to offer in the resort, particularly highlighting the plans for the new Conference Centre.” VisitBlackpool exhibited at the two-day conference, engaging with conference organisers and union officials regarding their own national

conferences returning to Blackpool following the announcement of the new Conference Centre. Mandy Tythe McCallum, Tourism Manager for VisitBlackpool added: “It was important for us to have a presence at the conference and enabled us to engage with key people from the Labour Party to discuss a return to Blackpool for the national conference during their next open year. “Jeremy Corbyn MP said that he would support a bid to see a return to the resort and looked forward to hearing how Blackpool could deliver a successful national Labour Party conference.” For further information on Business Tourism in Blackpool, go to visitblackpool.com/ business.

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December 2017

Rolls-Royce Director visits Lancaster to help improve productivity of region’s businesses THE GLOBAL Director of Manufacturing for Rolls-Royce recently visited Lancaster this month to address burning questions from North West business leaders about productivity within the manufacturing and engineering industry. Dr Hamid Mughal, Director of Global Manufacturing at RollsRoyce shared expertise from his 30 year career in the automotive and aerospace industries when he took part in a question and answer session about productivity with local businesses at Lancaster House Hotel. This followed the release of new ONS data this month which showed productivity in the UK fell by 0.1 per cent in the second quarter of this year. Figures show the UK remains around 15 per cent below average in comparison to productivity levels in other G7 countries. The event was arranged as part of ‘Productivity through People’ (PtP) - a support programme designed for North West businesses to address the low levels of productivity seen across the UK since the 2008 economic

crash. Leading academics from Lancaster University Management School have teamed up with experts from industrial partners RollsRoyce, Siemens and BAE Systems to support leaders of small and medium sized businesses by providing access to some of the latest technology and research. The aim is for this to translate into practical guidance to help create high performing businesses, each with a fully engaged workforce. Dr Mughal was among the few senior business leaders in Britain selected to form the Productivity Leadership Group to explore what could be done to improve Productivity in the UK. This group has joined forces to make businesses more effective, competitive and productive – and recently launched Be the Business. Dr Mughal was awarded an OBE in 2013 for services to technology, innovation, and manufacturing. Professor Andrew Atherton, Deputy Vice-Chancellor of Lancaster University, said: “Our Productivity through People programme offers

small and medium sized businesses access to the latest knowledge, technology and a supportive network to make positive change and improve the efficiency of their organisations. “The programme is about giving business leaders the tools they need to make small changes that collectively make a big difference. Dr Mughal pledged his support to our Productivity through People programme which is now being replicated in other parts of the UK following a successful pilot completed this year. We are welcoming a new cohort of businesses into the Management School to start a second programme in December. We hope they will quickly get to see the results for themselves, which will in turn benefit the region and wider industry.” The free event offered business leaders the opportunity to ask questions about the productivity agenda and the Productivity through People programme. The audience also got to hear from participants of the programme’s pilot and how it has helped them.

Multipack Group moves into new, larger premises to sustain their growth opportunities MULTIPACK GROUP, the Blackburn based specialists in packing, procurement, and fulfilment, has moved into new, larger premises – a purpose built 40,000 square foot site in Darwen, East Lancashire. The premises will help facilitate the continued rapid growth of Multipack Group as the firm expands its packing, assembly, procurement and distribution services. To date, the Group is made up of three divisions: Multipack Logistics, Multipack Foods and Multipack Media. To coincide with the move, Multipack Group has also launched a new cutting-edge website, which will allow users to learn more about the services

offered by the East Lancashire firm. “It’s very exciting times for us at the moment. Not only have we moved into new premises, but we have also launched our new website” said Carl Elmer, business development manager, Multipack Group. “The new site will give us the capacity to explain our services in detail, including case studies on the work we do with key customers.” Simon Fayle, group director, Multipack Group added: “As a growing business, with significant growth ambitions, we are particularly focused on investing in both staff training and new equipment, whilst maintaining our high level of customer service and efficiency.”

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Lancashire Energy HQ partners with Atlas Copco to offer professional accreditation for engineers BLACKPOOL and The Fylde College’s Lancashire Energy HQ has launched a new partnership with a global engineering company. The arrangement with Atlas Copco means professionals who work on bolted mechanical joints on gas and oil rigs will no longer have to travel large distances to renew their

required professional accreditation every three years. Atlas Copco delivers the Engineering Construction Industry Training Board (ECITB) Mechanical Joint Integrity Standards accreditation and has installed a training rig at Lancashire Energy HQ to meet the needs of offshore

workers in the region. The company plans to begin offering a similar course specifically for the wind turbine sector from the site in the near future. Don Harvie, Operations Manager at Lancashire Energy HQ, said: “I’m really excited to be partnering with Atlas Copco, a

world leader in this field. “This will only help further establish Lancashire Energy HQ as a destination for those who wish to work in the growing energy sectors – or those who need to renew their professional certification “As well as meeting the College’s ambition to work with key businesses in the industry, this partnership will bring professional engineers into Blackpool, which should provide a boost for the local economy.” The ECITB accreditation must be renewed regularly to ensure bolting personnel have the most upto-date knowledge of hazards, health and safety aspects and good working practices at all times. Nigel Hollowell, from Blackpool, works for engineering supplier, PD&MS and was among the first to undertake his reaccreditation at the campus. He said: “This will be great news for everyone who lives in the North of England and works in the industry, as I know people dread having to go to Aberdeen to renew their accreditation. Blackpool will really benefit from this. “I’ve worked in the Irish Sea

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and across the Atlantic and this accreditation must always be up-todate before you can work offshore anywhere. “Blackpool’s so handy for people working in the industry, because it’s just down the road from Fleetwood Nautical Campus, where you can do your survival refresher training at the same time – and a lot of people fly out from Blackpool Airport to work anyway.” Paul Faulkner, Business Development Manager from Atlas Copco, said the installation of the training rig was just the beginning of an ongoing partnership. He added: “We’re happy to get this partnership with the College off the ground, as we see real benefits to being able to work with Lancashire Energy HQ. “We’re already pleased with what we have here and are looking at adding the ECITB course for the wind turbine sector to what we offer in the near future. “We are also looking at what other equipment we can give the College and to see where we can extend this partnership even further.”

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Cuadrilla's shale gas exploration drives nearly £5m into Lancashire economy CUADRILLA has issued its latest “Putting Lancashire First” commitments tracker to include figures up to 30th September 2017. The latest report reveals that during the last quarter, when drilling work began at its Preston New Road site, spend in the Lancashire economy has increased by almost £2 million to a total of £4.7 million. The latest tracker also demonstrates that since Cuadrilla started operations at its Preston New Road site in January 2017, a total of 51 full time and contract jobs have been created, more than doubling the number of jobs created by Cuadrilla in Lancashire since December 2016. In addition, following the commencement of the first well being drilled at its site in Lancashire, Cuadrilla has also made the first community benefits payment of £100,000 to an independent Community Benefit Fund. This independent fund will facilitate monies being distributed to community projects in the local area which local residents will have been consulted about.

Francis Egan, CEO of Cuadrilla, said: “These latest figures clearly show that the work at our Preston New Road exploration site continues to create significant investment in and jobs for the Lancashire economy. In addition the local community will also directly benefit from our operations with the first payment of £100,000 to the Community Benefit Fund. We are very proud to be the first British onshore shale gas operator to make this happen.” In December 2016, CEO Francis Egan signed six public commitments to the county of Lancashire to commit Cuadrilla to putting Lancashire first in terms of creating jobs, investment, new skills and community initiatives as a result of shale gas exploration and, if exploration is successful, shale gas production in Lancashire. The tracker figures have been independently verified by Danbro Accounting Ltd. The next tracker will be released in January 2018, with figures to 31st December2017.

Lancashire Commitments Tracker (Covering period 1 January 2016 to 30 September 2017) These figures have been independently examined and verified by Danbro Accounting Ltd

Full Time Employees

28 Contractors

Apprenticeships or Internships

Full time jobs created by Cuadrilla based in Lancashire.

Contract or temporary jobs created based in Lancashire as a result of Cuadrilla’s operations.

Learning posts created by Cuadrilla or its contractors which are based in Lancashire.

3.98m £788K

Direct spend

Indirect spend

605

The amount of money directly spent by Cuadrilla with suppliers based in Lancashire.

The amount of money Cuadrilla’s suppliers have sub contracted to other suppliers based in Lancashire specifically linked to their own work for Cuadrilla.

The number of Lancashire based businesses who have registered on the Lancashire Chamber of Commerces’ Supply Chain Portal.

100K

Local Community Benefit This will track the amount of money received by the local community for every well drilled and fracked which will be £100k per well with £20k in addition for each lateral well.

146K

Supply Chain Portal Registrations

11K

Local Community Sponsorships

Local Community Donations

The amount spent by Cuadrilla sponsoring initiatives in Lancashire.

The amount of funds donated by Cuadrilla to Lancashire good causes.

Blackpool Transport buses into the future TWENTY brand new state-of-the-art Palladium buses have been introduced to Blackpool Transport’s fleet and are immediately being used on the rail replacement service between Preston and Blackpool. The new feature laden buses will have the iconic Palladium livery and include free wifi, USB charging points, comfy E-leather seats, next stop audio/visual announcements, built in mobile device holders, tables on the upper deck, on-board infotainment and information screens, on both the lower and upper decks. An additional feature is grab handles on every seat back, replacing poles throughout the upper saloon, creating a light and airy environment. Also, stop buttons will be

positioned on every seat back, ensuring customers can press the stop button, if necessary, without even leaving their seat. Jane Cole, CEO, Blackpool Transport said: “With each new Palladium vehicle purchased (and more expected in April 2018), we look to continually add new facilities to ensure that we remain at the cutting edge of bus technology and deliver what our customers want and need. “We aim to ensure that our customers have the best experience possible and goes way beyond their expectations. To facilitate this, we’ve provided our rail replacement staff with extensive customer experience training and have our very own staff on hand at both Preston and Blackpool North stations to assist with any customer queries.”

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Blackpool firm partners with big boys on international freight deliveries GLENN Willis is an InXpress franchisee, based in Blackpool, which specialises in taking the worry out of international freight deliveries, at a price the customer can afford. In December, Glenn celebrates his third year of operations. During this time, he has steadily built up his business, particularly with local companies such as Deltec; GBR Nutrition and Cubbies. Founded in Rochdale in 1989, InXpress has 87 locations in the UK and partners with major carrier services throughout the world. Glenn said: “We offer express, freight and mail services and we work on a daily basis with world class carriers you know and trust. However, InXpress is unique in that we have no vehicles but through our partners, we can arrange to ship anything, at any time, with no weight or size limitations to anywhere in the world. We continually win business based on the cost-effective service we provide – we save our customers’ time, effort and money on all their shipping needs. “We are a service focused business, who understand the needs of our customers and deliver through the innovative use of technology, such as our own shipping portal, WebShip, combined with established relationships with key worldwide carriers. “Wherever your parcel or goods are in the world, we are tracking it and can give you a realistic estimate on when it will arrive. Take the strain and worry out of international deliveries and let us manage your requirements.”

Zero to £12million in 18 months: A focus on nostalgic flavours serves-up success for Vape Dinner Lady A BLACKBURN based company, launched only 17 months ago with just two employees, has announced

a turnover of a cool £12 million – all thanks to the nostalgic tastes and smells of traditional school

puddings. The business is Vape Dinner Lady, established in June 2016 by entrepreneur, Mo Patel, whose company, GM Group, is now cooking up a storm in the burgeoning e-liquid market, with its unique range of products inspired by classic old-school puddings. Flavours such as Lemon Tart, Strawberry Custard and Rice Pudding have fast-become cult favourites among its global fanbase. Today, the company employs over 50 staff (within a larger Group structure), and is forecasting rapid growth over the next 18 – 24 months, with a projected annual turnover of £15-£18 million by its second birthday. Supplying its range of products to e-liquid retailers in over 50 countries across Europe, Australia and America, Vape Dinner Lady has shown its ambitions for world domination are far from Pie in the Sky. A commitment to investing in the use of premium quality ingredients, manufactured in the

UK, coupled with a more customerfocused approach, has paid dividends for Vape Dinner Lady. Since launching, the company has scooped 11 international awards, including ‘Best E-liquid' for “Lemon Tart” at the Hall of Vape Expo in Stuttgart, Germany, which attracts over 1200 E-liquid brands. Vape Dinner Lady beat businesses from all global shows to win the coveted "Best Overall Exhibitor" award at the second annual Vapouround Awards ceremony held in Birmingham. As if that wasn’t enough, Dinner Lady also showcased its follow-up Summer Holidays range, with hit flavours such as “Flip Flop Lychee” and “Cola Shades.” At this year’s Vaper Expo in Birmingham, the Vape Dinner Lady hysteria reached new heights as crowds gathered to get on its stand and take part in a 30 minute giveaway. They also scored a starring role on BBC The One Show. Commenting on the rise and rise of Vape Dinner Lady, Patel, said: “In

everything we do, we want to make people smile. We stay focused on the customer. Our underlying business – and life - principle is based on taking ordinary people and doing extraordinary things. I think we’ve achieved that with Vape Dinner Lady. According to Patel, the use of inferior, cheap ingredients left the vaping experience wanting – prompting a determined search for a liquid formulation that truly made the grade. “I was captivated by the booming business of vaping as an alternative to smoking, but the real motivator to set up the brand was driven by my own experience of using e-liquids. Despite the myriad of products and flavours available, the selection on offer simply weren’t up to much, in my opinion. The experience was disappointing, and the flavours tasted synthetic.” Future plans for Vape Dinner Lady include an imminent move to a state of the art HQ in Blackburn to accommodate its fast-growing team.

8CYBER YOUR FREE Business Newspaper SECURITY

December 2017

Edge Hill University students to take part in hacking challenge WORLD-LEADING ethical hacking firm Secarma, based in Manchester, staged a hair-raising student hackathon aimed at bridging the skills gap in the cyber security industry. In the first event of its kind in the North West, 50 computer science students from Edge Hill University took part in a ‘reallife’ hacking challenge at UKFast Campus in Manchester. The challenge, took place over the course of five hours on Tuesday 31st October, simulates the work carried out on a daily basis by penetration testers at Secarma. Ten teams competed against each other. Their goal was to find vulnerabilities in a replica of a real-life business IT environments, with points awarded for identifying weaknesses and providing recommendations for fixing the problem. The exercise is formulated and organised by some of the world’s top ethical hackers and provides a window into the skills required to join the cybersecurity industry. More cyber experts are needed to combat a sharp rise in data breaches, computer viruses and ransomware. Government statistics reveal almost half (46%) of UK businesses suffered

a cyber-attack in 2016. Paul Mason, Training and Development Manager at Secarma said: “Cyber-attacks like this year’s WannaCry ransomware attacks, which crippled the NHS, are becoming more frequent and more serious. This hackathon was a bit of fun for Halloween but real cyberattacks are extremely frightening. “We need to recruit more whitehat hackers to stay one step ahead of the criminals. By running an event like this we want to encourage more talent to take up a career in the cybersecurity industry.” Secarma’s ultimate aim is to extend the hackathon to different universities and eventually establish a national inter-university challenge. Secarma is owned by hosting firm UKFast. Founder and CEO Lawrence Jones said: “It’s exciting to be hosting an event of this kind, inspiring young people to take up a career in tech and cybersecurity. “Barely a day goes by without a cyber-attack making headlines and the risks continue to grow. It’s a fantastic opportunity for students to understand what a career in penetration testing involves alongside some of the best talent in the world.”

Lancashire businesses invest in cyber skills through new apprenticeship NORTH WEST Training Provider, Training 2000 has launched a new Cyber Security apprenticeship that will help businesses to gain critical skills to protect their organisations.

With cyber crime damage set to rise to $6 trillion annually by 2021, there is never a better time to invest in practical cyber security training for your staff. The Level

4 Cyber Security Technologist higher apprenticeship is available for organisations that want to take advantage of Government funding or want to spend their levy money by

investing in cyber security training. Sarah Green, Business Manager for Cyber Security at Training 2000 Ltd said: “Following the apprenticeship reform which took place earlier this year, there are now no restrictions for who can qualify for an apprenticeship, regardless of age or previous qualifications, so naturally this is a great opportunity for upskilling existing staff members who are gaining more responsibility for cyber security in their roles.” “It’s very cost effective with either the course costs being drawn down from the organisation’s levy fund that they are already paying into each month, or for smaller organisations, just a 10% coinvestment cost. It’s almost too good to be true.” The first cohort of apprentices is already underway, and has attracted staff from East Lancashire Hospitals Trust, local animal feed manufacturer, Dugdale Nutrition and IT suppliers, Holker IT and

Eventura. Training 2000 is hoping to start a second cohort from January 2018. The apprentices range in age from 20’s through to 50’s and example job titles include IT Managers, Information Security Managers, Technical Account Managers and IT Trainers. The programme will equip the apprentices with a critical set of skills with which to protect their own organisations, and even those of their clients, whilst practicing their learning on the job. Sarah added: “This programme is a big step into a new field for Training 2000 and we feel that it provides our local employers with a really great opportunity to take advantage of. We are able to support with accessing funding, harnessing fantastic talent and in supporting our employers in providing great career opportunities, whilst preparing for the future at the same time.”

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Xcina appoints The Samuel James Group XCINA Consulting, part of the AIM listed, digital resilience company, Shearwater Group, is pleased to announce that it has appointed The Samuel James Group in Preston as its business development, media and marketing partner in the North. The Group will devise and implement strategies to raise awareness of Xcina’s core capabilities and products as one of the UK’s leading cyber and information security and assurance companies. In particular, Xcina helps companies protect their critical information assets by preparing them for the increasing legislative and regulatory demands on how data is held and processed and the on-going monitoring, analysis, detection and

response to cyber threats. Xcina works closely with the London Digital Security Centre and several major financial services companies and banks providing digital transformation solutions and services to ensure resilience in an ever-changing digital world. The first project they are working on together is Xcina's sponsorship of the Data and Analytics hub at the national CropTec exhibition, on 29/30 November, which is attended by thousands of representatives from the farming and agronomist community. Commented Kevin Porter, Xcina’s Business Development Director: “The Samuel James Group co-owns one of the leading business websites and daily newsletters in

the county and coupled with the fact that I have worked very closely with Andy Mann during our time together at BAE Systems, I am confident that all our objectives will be achieved. "It is a very exciting time to be launching our digital resilience products in the North since every company needs to be focused on the countdown to being GDPR ready by 25 May 2018. “We also have the knowledge and experience to help companies establish and introduce the correct digital resilience processes and monitoring procedures to minimise the potential impact of ransomware and other business critical cyberattacks."

10EDUCATION YOUR FREE Business Newspaper

Standish firm to increase its team due to exceptional growth

Business Current Account

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We’re making our longest ever, free day-to-day banking offer available to both start-ups and switchers. Because we believe businesses from here should be rewarded for banking here.

Offer applies to new business customers with a turnover of less than £2 million switching their main business current account or start ups opening their first account within 12 months of beginning trading. No charges apply in the 25 month period to cash or cheque deposits and withdrawals, Direct Debits or other automated transactions. Cash limit (paid in, paid out or exchanged) of £250,000 per annum. Charges for “Other additional services”, (including the Post Office Change Service) and “borrowing charges” are not part of the free banking offer and highlighed in our business banking tariff. At the end of the period you will move to our Business Tariff. Borrowing facilities up to £250,000 available subject to status, fees apply.

Business Banking

December 2017

To find out more contact: Matt Anderton – Small Business Development Manager 07768 357648 matt.w.anderton@cybg.com

ybonline.co.uk/business Yorkshire Bank is a trading name of Clydesdale Bank PLC which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 121873). Clydesdale Bank PLC. Registered in Scotland (No. SC001111). Registered Office: 30 St. Vincent Place, Glasgow G1 2HL.

AS a result of internal promotions and increased demands for its services, Standish based Accountancy firm, McGinty Demack, is expanding its team. Following successful completion of her AAT (Association of Accounting Technicians) Level 2 at Wigan & Leigh College, former trainee Alice O’Hanlon has been promoted to a full-time role within the growing business. McGinty Demack moved to Standish in 2013. Now headed by Karen Richardson, they have introduced a new approach to delivering accountancy services. The employees are fundamental to the service and the revitalised training programme has resulted in several enthusiastic trainees joining the practice, to support its experienced and long serving staff. Due to Alice’s progress and increasing demand for accountancy services, McGinty Demack is now recruiting for both a new trainee and a part-time role to help with accounts preparation. Karen Richardson, MD, McGinty Demack said: “The business is going through a phase of exceptional growth and as a result, we’re expanding our team, Alice has really impressed us at McGinty Demack and now we’re looking for new individuals to join us, as demand for our services increases.” Alice, who is continuing her studies at

Wigan College once a week, as part of her continual development, added: “During my time at McGinty Demack, I have gained a lot of knowledge about preparing accounts, which was enhanced by the theory I learnt from my AAT Level 2 course. “Now I have progressed to Level 3 and the work I am doing here definitely helps me to understand my college work even more. If you want a career in accountancy, McGinty Demack offers a wonderful opportunity to learn, while also benefiting from the experience of real life accounting situations.”

Jimmy Armfield Inspired Academy School Gets Green Light NJL CONSULTING, on behalf of Fylde Coast Academy Trust (FCAT) and Conlon Construction, gained a resolution this week to grant planning permission from Blackpool Planning Committee for a new academy school within Blackpool. The Armfield Academy will provide facilities for up to 1,280 pupils in nursery, primary and secondary education (ages 2-16 years). NJL managed the submission of the application, liaising closely with co-consultants and have engaged proactively with Blackpool Council throughout the determination of the application, to ensure a favourable scheme can be brought forward. FCAT is due to open for the September 2018 intake and Conlon Construction will be on hand to deliver high-quality work within the time provided.

There have been significant technical matters which have been dealt with during the determination period, including liaison with Sport England to ensure that the playing fields and sports facilities are protected and improved, with the additional benefit of community use. There were also detailed discussions with the Council’s conservation team to consider the best possible solution for regeneration of the locally listed buildings, as well as the Council’s Environmental Protection team in seeking to ensure that disruption to local residents is avoided. As well as addressing the aspirations of the Council and the local community, the scheme also meets the future needs of Fylde Coast Academy Trust and will ensure a high-quality learning environment, which will enhance the educational offer within Blackpool.

Wendy Middlemas, Project Manager for FCAT, said: ‘The new school has been named after Jimmy Armfield in the hope that it will be a fitting tribute to such a well-known local sportsman, a respected member of the Blackpool community and act as an inspiration to future pupils. Through the delivery of the Armfield Academy, FCAT hopes to significantly address the low academic achievement within some areas of Blackpool by ensuring rigorous monitoring and accountability measures, thereby raising academic standards.’ Katie Delaney of NJL Consulting, added: ‘FCAT has an ambitious target to open the Armfield Academy quickly, with its first intake of pupils in September next year. As such, we’re pleased to have delivered the planning permission allowing the refurbishment and new build works to begin without delay.’

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B&FC forensic science event sees visitors investigate career opportunities BLACKPOOL and The Fylde College has given the next generation of investigators the chance to try their hand at solving crimes using cutting-edge forensic science techniques. The event was aimed at showing potential students the advanced evidencegathering techniques they will learn on the College’s Level 3 Science course, which could lead to a successful career in forensic science. They were given access to a mock crime scene within the College’s Advanced Technology Centre where they were told to gather evidence to try to discover what had happened at the scene of a car crash. Sam Bentley, Science Curriculum Manager at B&FC, said: “Forensics is an area where people can really see science being put to work to solve crimes. “Obviously these kinds of investigation techniques have been made famous by

programmes such as the CSI shows, so people are really interested to see how clues are analysed in this way. “Almost 70 per cent of B&FC students at Levels 3, 4 and 5 undertake STEM (Science, Technology, Engineering and Maths)-related study so we were really pleased with the amount of people who attended and to hear how interested they were in careers in science. “At Blackpool and The Fylde College we invest in the latest equipment to give our students the practical skills they will need when entering a range of industries, so it was fantastic to be able to showcase these facilities to the visitors.” B&FC delivers science programmes from GCSE-level to degrees accredited by Lancaster University, a top 10 UK institution, recently named The Times and Sunday Times University of the Year.

Students Inspired by World Class Entrepreneurs GLOBAL Entrepreneurship Week was launched at Blackburn College with a fantastic line-up of high achieving, young entrepreneurs sharing invaluable advice and

inspiration to a sports hall packed full of students. “Meet the Entrepreneurs” introduced Dominic McGregor; Katy Leeson; Jacob Knowles; Tom

Havlin; Adam Soliman; Alyco Mohammad; Sahina Ibrahim and Gabriella Marsden. Dominic McGregor, co-founded Social Chain, one of the fastest

growing social media publishing houses and social marketing agencies with Katy Leeson, the company’s Operations Director Officer. Jacob Knowles, co-founder and Business Director of the Empine Group, has been recognised as a leading young entrepreneur by Peter Jones CBE (Dragon’s Den) and has been awarded, with his business partner Anthony Taylor, ‘North West Young Entrepreneurs of the Year’ in the FSB World Pay Awards 2017. Tom Havlin, founder of GetStaffed, has been voted one of the Top 4 Young Entrepreneurs in Lancashire; Adam Soliman founded Charbrew and the Silk Route Spice Company and now exports worldwide; Alyco Mohammed, is a motivational speaker and an active volunteer with Blackburn Youth Zone; Sahina Ibrahim, whose fragrance brand ‘NUHR’ is designed, developed and manufactured in Blackburn, and is sold worldwide, as well as in 59 UK ASDA stores. Gabriella Marsden, who is currently studying BA (Hons) Business at the University Centre at Blackburn College, also spoke to

students about running and setting up her business, Frankie’s Threads. The event was supported by KPMG and the Hive Business School, and local schools were invited to join the session, with pupils from Blackburn Central High School and Queen Elizabeth’s Grammar School attending. Ian Brown, Director of the Hive Network said: “It was fantastic to see so many college students and local school pupils benefitting from the experience of the young North West entrepreneurs. “The Hive Business School is all about creating business engagement opportunities for our young people and it was inspiring to hear the journeys of these award winning companies” Global Entrepreneurship Week 2017 promises to be an exciting and inspiring week of events with masterclasses from a range of individuals and organisations including Neil Hough from the BBC’s Apprentice; Blackburn Rovers; PM&M; Crown Paints; Boost Lancashire Business Hub; Northcote; and Blackburn Youth Zone.

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December 2017

Jet2holidays Ultimate School Trip Competition Roadshow JET2HOLIDAYS jetted in to St Maria Goretti Primary School in Ribbleton to kick off its Ultimate School Trip competition in partnership with Sol Katmandu Park & Resort. St Maria Goretti Primary School in Ribbleton, hosted a team of entertainers from Sol Katmandu Park & Resort and Jet2holidays, who provided a morning of fun, excitement and learning for the school's year 5 and 6 classes. Sol Katmandu’s Kumar and Maiya were on hand to teach the children their unique language, demonstrate their special breakfast dance as well as explain all about their home of Sol Katmandu Park & Resort, in Majorca. Children were delighted to be able to join in with the fun and became experts in Kumar and Maiya’s unique world which combines fun and education.

The team were there to tell children all about Jet2holidays’ national Ultimate School Trip competition which gives children a chance to win a school trip of a lifetime to Sol Katmandu Park & Resort in Majorca with their classmates, teachers and special guests, TV presenters, Dick and Dom. A total of 45 classes will be shortlisted for the competition, all of which will win £1,000 worth of vouchers for new school equipment. In total, nine lucky classes will be chosen as the winners to go on this fun educational trip of a lifetime from Friday 20th April - Sunday 22nd April 2018. The competition closes on 28th February 2018, to find out more visit http://ultimateschooltrip.jet2holidays. com/

Magical baking box concept to be launched in Lancashire A MONTHLY baking subscription service will soon start in Lancashire, but it will eventually be offered on a national basis. Preston based Bake That has created a monthly baking box subscription service, which offers users a taste of global baking recipes from the comfort of their kitchen. They want to offer an exceptional home baking experience When subscribers to Bake That receive their monthly box, it will contain the exact ingredients and a step by step recipe card to make three bakes - a ‘showstopper’ recipe and two smaller bakes. The first box for subscription will commence in January 2018. However, a pre-launch will take place from late November, with a one off buy of a Christmas pudding, to both showcase the concept and to co-incide with Stir Up Sunday, the last Sunday of Advent, when Christmas puddings are traditionally made. The pudding will be on a buy and try basis and will feature a baking (steaming) kit, with

all the ingredients from local suppliers and a recipe crafted by local Chef, Steve Midgley, who has spent 25 years in the fine dining industry. The offer also includes a traditional porcelain pudding bowl and kilner jar and will be available at any of the Christmas fairs that Bake That is attending or can be ordered via phone or email (details on the website www.bake-that.com) Thomas Weston, Co-Founder of Bake That said: “On the back of a rise in popularity for baking, we believe that our Bake That concept will allow people to try new and exciting global recipes, without the hassle of sourcing ingredients and experimenting with quantities. “Bake That gives bakers the chance to discover new recipes, flavours, and bakes from around the world” added Tom. “Our recipes will offer a wide variety of street food inspired bakes, from the likes of Lebanon, Brazil, and the Caribbean. But we will also feature British classics like the Chuffin (A Chelsea Bun Muffin).”

AWARDS13

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Leading business women recognised

OVER 200 business leaders recently packed into The Villa, Wrea Green to celebrate Lancashire’s third annual Women in Business Awards, sponsored by VSI and hosted by Downtown Lancashire in Business. The gala awards dinner, presented by BBC presenter Jacey Normand, rewarded some of the best female business leaders and entrepreneurs from across the county. The big winners on the evening included Red Star Wealth Management (Business of the Year), Antonia Love of Farleys Solicitors LLP (Decade of Excellence), and Sarah Warren of UCLan (Chief Executive’s Award). Frank McKenna, CEO of Downtown in Business

commented: “The quality of the nominees and the winners this year was superb. As always, the Lancashire audience was first class, and we had a really cracking night celebrating the best in the business as far as female entrepreneurship and leadership is concerned.” The Winners are: Newcomer of the Year – Rachel and Lauren Finch, Finch Bakery Employee of the Year – Eleisha Cartlidge, Tienda Digital Marketer of the Year – Shahida Bibi, Printed Cup Company Digital and Creative Award – Susie Tucker, Daisy May Creations Legal Advisor of the Year – Stacey Turner, CG Professional Financial Advisor of the Year – Suzie Brooks, Brooks

Accountants Property Professional of the Year – Sally Calvert, Napthens Solicitors Recruiter of the Year – Victoria O’Connor, Reed Global Business Support Award – Lesley Crowe, Blackpool Unlimited Hospitality Award – Sharon Brook, Samlesbury Hotel Business Development Manager Award – Lucy Hodge, Merlin Entertainments Female Leader of the Year – Lisa Banks, UCLan Female Innovator of the Year – Rebecca Rowley, Beau Baby Decade of Excellence – Antonia Love, Farleys Solicitors LLP Business of the Year – Red Star Wealth Management Chief Executive’s Award – Sarah Warren, UCLan

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December 2017

Local bank tops satisfaction survey of British bank customers nine years in a row HANDELSBANKEN, the local relationship bank, was today rated top for customer satisfaction and loyalty for the ninth year running, in an independent survey of British banks’ personal and business customers*. Named Britain’s most admired bank, the 146-year-old bank with a branch in Chorley, has once again significantly outstripped its British banking competitors for both customer satisfaction and loyalty, and further improving its scores versus last year. This top rank is also a position Handelsbanken has enjoyed in its home country of Sweden since surveys began in 1989. The survey - by European research institution EPSI Rating - confirms that Handelsbanken maintained its top rankings. The results build on the bank’s standing in the Government-backed Business Banking Insight survey (BBI), where Handelsbanken was ranked top by its SME customers. Run by the British Chambers of Commerce and the Federation of Small Businesses, the BBI survey found that Handelsbanken’s SME customers

were more willing than customers of their competitors to recommend their bank. As well as the Chorley branch, Handelsbanken now serves individual and corporate customers in another 207 communities throughout the UK. The Bank puts customer satisfaction first, and believes local branches are best-placed to make all decisions relating to their customers. Chorley branch staff have full power to advise customers and agree individual product terms and pricing, free from targets or bonus incentives. Julia Monks, manager of Handelsbanken’s Chorley branch commented: “Customer Satisfaction is one of our key focus areas. We're really committed to providing high standards and care for all our customers and are delighted that the EPSI survey has confirmed that Handelsbanken has the most satisfied corporate and individual customers in Britain for the ninth year running.” Handelsbanken recently also published its latest (Q3) financial

results, revealing that net lending to UK households rose by 11% (to £6.2bn) in the last 12 months. The Bank also extended net lending to UK businesses by a further 11%, to £12.4bn in total. Handelsbanken’s group results also reaffirm its exceptionally strong

capital and liquidity positions, and low credit loss ratios, which have earned it the highest credit ratings of any international bank. In September 2017, the Bank was named the third safest commercial bank in the world, by Global Finance magazine.

The Swedish-headquartered bank operates over 800 branches in more than 20 countries worldwide. A team of four bankers serves customers in Chorley, drawing on a combined 90 years of banking experience.

Motor group named best to work for in national awards A LANCASHIRE motor group is celebrating after being named by its employees as one of the best to work for in the UK. Chorley Group, which employs 240 people across six locations, was awarded by industry publication Automotive Management. It’s the latest in a long line of honours for the family run business, which has franchises in Chorley, Preston, Wigan, Burnley and Blackpool. The award, which was based on feedback from employees, looked at key aspects of working life at motor dealerships throughout the country, including leadership and planning, culture and communications, working environment, relationships with managers, training and development and pay and benefits. Adam Turner, sales director for the group said: “We’re thrilled to be named as one of the UK’s dealerships to work for in the UK. Chorley Group is a family business, and we’ve worked hard to build a team where staff members feel

they’re valued as part of that family. “We have one very clear ethos: treat everyone — customers, suppliers and our employees — as you want your mother to be treated. This award is not only recognition of the strength of our philosophy as a business, but of our strength as a team. “It’s great to have such positive feedback from our employees because they’re absolutely key to our continued success and growth as a business.” Chorley Group was founded in 1989 when chairman Andy Turner launched his first enterprise, trading used cars. In 1991, he opened his first used car forecourt, and by 1993, he had expanded the business to incorporate three sites. Today Chorley Group is a multi-award winning organisation. It was named Nissan’s Global Award Winners in 2016 and the Chorley Group has been the UK’s number one Nissan retailer for seven consecutive years, since the awards inception.

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Banks Lyon Crowned Best Independent Jeweller in the North BANKS LYON Jewellers has been named regional winner in the Inspiring Independents 2017. The local jeweller, who have branches in Lancaster and Kendal, was crowned the best independent jeweller in the North of England. Marketing Director at Banks Lyon, Maxine Banks Lyon, said: “It’s an honour to be named regional winner in the Inspiring Independents 2017. “It’s also a huge accomplishment for Banks Lyon to be among the top five independent jewellers in the nation and is down to our team’s hard work.” The event run by jewellery publication, the Retail Jeweller, and held in association with the Company of Master Jewellers, scoured the nation to find the top 100

independent jewellers. A shortlist of 100 Inspiring Independents who make up this year’s list were voted for by their peers in the jewellery industry. This shortlist was then put to a panel of suppliers who cast their vote for the most inspiring retailers in each region, where Banks Lyon came out on top in the North. The winners were unveiled in a lunchtime awards ceremony at London’s Holborn Hotel. Maxine Banks Lyon added: “To go up against so many brilliant independent jewellers across the region and come on top is a special feeling. “It’s been a fantastic year for Banks Lyon, along with the award win, opening our Kendal store is a particular highlight of mine.”

EKM’s new £3.5m workplace shortlisted for first design award LANCASHIRE tech company EKM is through to the final of a workplace design award after investing £3.5m in major new offices. The ecommerce specialist’s headquarters were only officially opened in July, but the 23,500 sq ft development has already impressed judges of the Inspired Spaces North initiative. Company founder Antony Chesworth purchased the site in 2013 and began developing “world-class facilities for a world-class business.” Taking inspiration from globallyrenowned brands such as Google and Facebook, EKM invested in headquarters which house workspaces across three levels, a beautiful LED-lit reception area, an expansive new kitchen and dining area, a high-tech auditorium that can be used by local businesses, and plans for a gym. There’s also an eye-catching meeting room inside an original Airstream caravan and a giant three storey slide which runs from the top floor to the dining area. EKM currently employs a team of 85, but the Preston offices have capacity for 250. Antony Chesworth says the size and scale of the project matches the company’s

ambitions, taking inspiration from some of the world’s leading brands. He said: “There are offices that have become world-famous for having funky breakout areas, though the workspaces are still fairly basic. We have built on that idea and made the whole building a cool place to be all day long. If a team member wants a change of environment, they are able to move to another of the themed zones.” Sharon Snape of Altitude Interiors, who assisted with design, added: “The brief was to make this the coolest workplace in Lancashire, and I think we’ve achieved that. “We’ve gone for an individual look in each of the areas. There’s a woodland theme downstairs and a more industrial look, with exposed lighting and trunking upstairs.” The Inspired Spaces North initiative has been created to celebrate “truly outstanding workplaces”. A panel of judges selected the 32 most impressive entries, and the final ten will be chosen through a public vote. Antony Chesworth added: “Given the heartache, time and money that has been invested into the office, it’s great to see it shortlisted - and it means a lot that other people love it just as much as the EKM team does!”

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Steering Lancashire’s enterprising spirit in the right direction LANCASHIRE has a strong enterprising spirit according to a local entrepreneur who runs four successful businesses in Preston. Christine Appleby, who has been running businesses in theatre education, film, TV, casting and theatre for the last 25 years, was at the University of Central Lancashire (UCLan) to speak to budding entrepreneurs as part of the University’s Global Entrepreneurship Week (GEW) activities. She was on campus to discuss the art of freelancing with local business people. She said: “More and more SMEs are being set up in Lancashire and it’s important that we support them. Many people looking to make it on their own are stepping into their second careers so they need to utilise the transferable skills they have. I’ve seen a lot of changes throughout my career, funding opportunities come and go and you have to ride the storm. “We need to keep Lancashire’s growth mentality and not lose talent to London and other cities. That’s why it’s important that universities like UCLan link students with local businesses so we can make sure the right skills are picked up on our doorstep.”

Christine’s ‘Art of Freelancing’ workshop attracted more than 100 people and was one of several events run by the University’s enterprise support programme, Propeller, as part of GEW. Propeller business advisor and mentor Lateef Badat commented: “It is an honour to work with Christine. She brings a wealth of experience of working both in the UK and internationally that she is happy to share with entrepreneurs at the beginning of their careers. The University has a fantastic record of supporting new businesses and is in fact the top University in the UK for graduate start-ups trading successfully after three years according to the latest Higher Education – Business and Community Interaction (HE BCI) survey. We’re very proud of this and continue to tap into the enterprising spirit that Christine talked about.” Talking about being an entrepreneur, Christine added: “I absolutely love it. I enjoy the freedom, it keeps me motivated and makes me jump out of bed in the morning.” GEW is the world’s largest celebration of entrepreneurship and ideas.

Lantei Compliance Services named as Contractor of the Year at the National Electrical Industry Awards LANTEI Compliance Services has once again asserted themselves as the first choice provider in electrical testing after picking up the ‘National Contractor of the Year’ award at the 2017 Electrical Industry Awards. The Preston based business fought off tough competition from competitors in their industry to receive the accolade at the Royal Garden Hotel in London. Lantei Compliance Services CEO Anthony Smith was delighted to pick up the prize: “We are extremely proud to win such a prestigious award. There have been more entries than ever before, it’s a fantastic achievement.” Local businesses such as Graham and Brown already use Lantei for their electrical services, where the electrical compliance contractor has displayed second to none customer service expertise, exceptional innovation in business and a strong commitment to employee development.

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Darwen family business produces gold medal winner at WorldSkills UK for third year in a row TWO of WEC Group’s Darwenbased Training Academy apprentices have won gold and silver medals at the WorldSkills UK competition in Construction Metalwork, making it the third year in a row the family run company’s apprentices have won gold. Michael Grimshaw (25,) a second year welding and fabrication apprentice, won the accolade after beating off stiff competition at the three day final which was held as part of the Skills Show at the NEC, Birmingham from 16 – 19 November 2017. Third year apprentice and last year’s WEC Group Apprentice of the Year, Tyler Atkinson, brought home the silver medal in his fight to compete at WorldSkills Russia 2019 as part of Squad UK. Reece Embley, the third WEC apprentice who made it through to the final 10 also received Highly Commended. Wayne Wild, WEC Group Commercial Director, said: “For a local family owned business to produce national gold medal winners three years running is a major and fantastic result. “It is testament to the high level of training our apprentices receive, being recognised as some of the best and most skilled apprentices across the whole of the country.”

The three WEC Group Training Academy apprentices competed against over 100 entrants from across the UK in order to secure their places in the final ten. WEC Group has a training package in partnership with Themis at Burnley College. Director of Themis, Simon Jordan, said: “Congratulations to Michael, Tyler and Reece on a truly outstanding achievement. Their success in this renowned international contest is testament to their skills, commitment and determination to be the very best they can – all attributes we look for in Themis apprentices. “Our Themis Trainer Assessors have a wealth of knowledge and industry expertise, which, combined with WEC’s excellent workplace training, is a winning combination.” Kris Mercer, WEC Group Training and Development Manager, held weekly welding/fabrication master classes with the finalists in the run up to the competition, teaching them new skills beyond the baseline of the traditional apprenticeship framework. Kris commented: “I am extremely proud of what all the apprentices have accomplished. This is a huge achievement and is tribute to the investment by WEC Group in

our apprenticeships and training frameworks, as well as the effort put in by the lads themselves.” The standards of the competition were extremely high again this year, although the competition was more challenging than in previous years. Apprentices had to make both sections of a metal crane in the same time scale as previous competitors had to make one section. Michael Grimshaw, gold medallist, said: “It has been a fantastic experience and I am honoured to win a gold medal. It is a shame, due to my age, that I can’t be part of Squad UK, but I wish Tyler the best of luck!” Michael started his welding and fabrication apprenticeship only 12 months ago, at an older age than most, after beginning a career as a steeple jack. As the job was seasonal and he wanted a career with more stability, he secured an apprenticeship with WEC Group, where he will be guaranteed a job upon completion. Despite having the least experience out of the final 10 competitors, he still managed to win gold and now has a bright future ahead of him. He joins WEC Group's wall of fame alongside the other five apprentices who have won gold, bronze and silver over the past three

years. Thomas Woodburn, also a welding/fabrication apprentice, was the gold medal winner in 2015 and still holds the record for the highest score ever recorded in the competition so far, with, 93.5%. WEC Group’s in-house Training Academy provides traditional five year apprenticeships to local individuals in welding/fabrication, CNC machining and technical

production engineering as well as recently expanding to other areas of the company including CAD programming, business administration, IT and marketing. The company recently opened a brand new Training Academy at its Rotherham facility, and employed apprentices in Knowsley and Sherburn-in-Elmet for the first time last year.

Lloyd Motor Group named Lex Autolease Supplier of the Year LLOYD Motor Group has been awarded with the title of “Lex Autolease Supplier of the Year” after demonstrating exceptional service levels over the last twelve months. Chosen from more than 3,750 preferred dealerships, Lloyd Motor Group recorded an exceptional Purchasing Service Level Agreement score of 100 over the past 12 months and no complaints, despite supplying high order volumes. On the Supplier Relationship Management side, they attained the second highest CSI score across a rolling twelve months (95.2%) and again had no complaints. Lex Autolease, the UK’s leading vehicle management and fleet leasing company, uses its annual supplier conference to update the supply chain on current business performance and future strategy, and also to allow suppliers a voice in the development and improvement of supplier relationships and customer service. The event ends with the annual Lex Autolease supplier awards. Mark Sheedy, Lloyd Motor Group Corporate & Business Manager, said: “It was a privilege to accept the award. We value our

customer relationships and are proud of the level of customer service we provide through going the extra mile to help in every way we can. We work closely with Lex Autolease and are proud to receive the accolade.” In announcing the award Andy Hartley, Commercial Director at Lex Autolease said: “Through strong relationships over many years, Lloyd Motor Group has been ‘knocking at the door’ as an award contender for some time. Their performance across the board over the last twelve months means they are a much deserved winner this year.” This is the latest accolade for Lloyd Motor Group, following a series of prestigious manufacturer awards earlier this year. Awards have included Lloyd BMW being recognised globally as the best ‘BMW Retailer in Customer Care’ at the prestigious worldwide BMW Excellence in Sales Awards; Lloyd Blackpool BMW was awarded UK BMW retailer of the year; Lloyd Land Rover won the prestigious ‘Land Rover Retail Group of the Year’ award, one of the highest accolades chosen and presented by Land Rover UK.

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Lancashire customer service expert shares lessons learnt from national awards A LEADING Lancashire customer service expert was a judge at this year’s National Customer Service Awards, hosted at Wembley stadium. Phil Heaven, Regional Director at Shopper’s Anonymous, Lancashire judged the Customer Centric Culture award category. A shortlist of seven entries made presentations to a panel of judges which included Phil, with leading card provider Capital One being announced as the overall winner at the evening’s black-tie dinner. There were some key features across the finalists: • A strong base of measurement data (of customer feedback) has been established. • Each company had developed an internal network of customer

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champions. • Customer insight is shared across all functions within the business and internal customer service is measured. • Importance of building customer loyalty for long-term growth. • Net Promoter Score was the overwhelming choice used to measure performance. • All used a combination of data, and insight, to drive change in their organisation. • Some had to consciously move away from a revenue optimisation culture to achieve customer centricity. • Companies held daily or weekly ‘Voice of the Customer’ meetings. • Employee and engagement surveys were intertwined in the

customer programme. • Customer journey mapping (including the digital experience), was often the catalyst for change. • Customer data was on-line by way of dashboards (or similar). “The trend is your friend” Added Phil: “A clear theme from the entrants was that Customer Experience will increasingly become the key competitive battleground in the future and that by 2020, customer experience will overtake price and product as the key brand differentiator in business to business. “This is because differences between products and services are diminishing, and the only way a brand can to distinguish itself is by focusing on the whole customer experience.”

Lancashire Teaching Hospitals NHS Foundation Trust crowned Employer of the Year LANCASHIRE Teaching Hospitals NHS Foundation Trust has been crowned Macro Employer of the Year 2017 for Lancashire, Cumbria and the Liverpool City Region. The Trust was recognised at the National Apprenticeship Service’s North West Regional Apprenticeship Awards because of the exceptional work they do with apprenticeships. Apprenticeships support hospitals to address key business challenges in the recruitment and retention of staff within a number of departments and roles, apprenticeships have provided an ideal solution to those problems. Lancashire Teaching Hospitals offer a diverse range of apprenticeship programmes across disciplines including Accountancy, IT, Pathology, Administration and Pharmacy. This support, and the hard work of apprentices, is reflected in the retaining of 89% of apprentices upon completion of their apprenticeships – putting people on a long term supported career path with Lancashire Teaching Hospitals.

Also, the Trust has recently been approved as an Apprenticeship Training Provider, giving them full control over future apprenticeship programmes, and allowing them to deliver training to meet specific needs in healthcare and management. Andrew Stone, Apprenticeship Business Manager, said: “We are delighted that our commitment to apprenticeships has been recognised by the National Apprenticeship Service. We have worked hard to develop a programme that supports our apprentices to achieve successful careers in their chosen profession. The apprenticeship programme is supporting us in addressing some of our key workforce challenges by providing us with local staff and ensuring that we support our local community by providing employment opportunities. “Our expectation is to continue to increase the number and breadth of apprenticeship opportunities in the years ahead as we seek to develop our workforce of the future.”

BUDGET19

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Autumn Budget 2017: In-depth analysis from MHA Moore and Smalley FOLLOWING the Autumn Budget, Business Lancashire asked Tony Medcalf, tax partner at MHA Moore and Smalley, to offer his analysis of the main measures and what they might mean for Lancashire. Without doubt, the big surprise of this budget was the abolition of stamp duty for first time buyers on homes worth up to £300,000. There were a couple of other headline grabbers too, but these will only provide temporary distraction from the Office for Budget Responsibility’s lower than expected growth forecasts announced at the beginning of the Chancellor’s budget speech. With Brexit around the corner, this budget presented a tricky challenge for the Chancellor, so let’s have closer look at what he announced. Abolition of stamp duty for first time buyers Stamp duty for first time buyers purchasing properties worth up to £300,000 has been abolished with immediate effect. To help those in more expensive areas of the country, the first £300,000 of the cost of a £500,000 purchase is also exempt from stamp duty. It’s expected that 95% of all first-time buyers will benefit, with 80% paying no stamp duty at all. Tony’s verdict: In many parts of Lancashire, £300,000 buys you a lot of house, so this will be great news for first time-buyers. The Government will be hoping for more activity in the housing market and that buyers plough those stamp duty savings into

renovation projects and spending on goods and services, therefore boosting the economy. £44bn support package for housing development As part of a package of measures to boost the housing sector, the Chancellor pledged to build 300,000 homes a year, up from the current target of 250,000. He also pledged more money for the clean-up of polluted industrial sites for housing and a guarantee scheme for loans by banks to SME housebuilders. There was also a skills fund for bricklayers and electricians to ensure enough contractors in the industry. The Chancellor also said he intends to pay more scrutiny to the so-called practice of ‘land banking’ – where developers hoard land as they wait for values to rise – which some blame for slowing down housebuilding. Tony’s verdict: The Chancellor has made it clear that he wants to help some of the smaller housing developers, not just the volume housebuilders. That’s good news for smaller firms who are more invested in the local community and can create jobs for local people. Hopefully, we’ll feel the impact of this extra money in Lancashire. That said, developers will need to be on their toes, given the Chancellor’s plans to compulsory purchase land being banked by developers for financial reasons. Increase in Vehicle Excise Duty for polluting vehicles A rise in fuel duty was widely expected to go ahead next year, but

the Chancellor decided to scrap the planned increase and freeze fuel duty. Instead he announced plans to increase tax on older polluting diesels. It means cars that don’t meet the latest standards will rise by one band in April 2018. While the tax hike will not apply to van owners, the existing diesel supplement in company car tax will rise by 1%. Proceeds from the tax increases will be used to fund a new £220m clean air fund. Tony’s verdict: After years of the Government pushing the use of diesel cars as a low carbon option, we’re now seeing this policy reversed over concerns about toxic emissions. Some form of action against older polluting diesel vehicles was widely anticipated and we can only expect this to increase in the years ahead as the UK looks towards cleaner vehicles. Alcohol duty frozen Duty on beer, wine, spirits and most ciders has been frozen, though duty on high-strength ‘white ciders’ is to be increased through new legislation. Tony’s verdict: Any freeze on alcohol duty always gets a big cheer within the House of Commons. I’m sure the decision will also be quietly welcomed by pubs, restaurants and the wider hospitality sector. In a part of the country that’s seen a faster rate of pub closures than the rest of the country, anything that keeps the price of alcohol stable is to be welcomed. An increase in personal tax allowances and wages The tax free personal allowance on

income tax will rise to £11,850 in 2018. The higher rate tax threshold will also increase to £46,350. The National Living Wage is also set to rise in April 2018 by 4.4%, from £7.50 an hour to £7.83. Tony’s verdict: Lower earners will welcome the slight increase in the National Living Wage and the increase in the income tax personal allowance from April 2018. The challenge for the UK now though is to achieve higher wage growth across the economy, as wages are still falling in real terms due to higher inflation. Investment in technology and business infrastructure The Chancellor announced £500m of support for developing 5G mobile networks, fibre broadband and artificial intelligence. There was a further £540m to support the growth of electric cars, including more charging points. A further £2.3bn was allocated for investment in research and development Tony’s verdict: Businesses will be encouraged by the Chancellor’s tough talking on job creation and some of the big money he plans to invest in tech initiatives like AI, fibre broadband, 5G and driverless car technology, though quite what benefit we’ll see from this in Lancashire is unknown at this stage. VAT threshold frozen The chancellor pledged to keep the VAT threshold at £85,000 for a further two years. Tony’s verdict: This was a bit of

heart-in-mouth moment for many tax advisers, including my colleagues in our specialist VAT team. After describing how the UK had one of the highest VAT thresholds in Europe, it was as if we were about to hear the chancellor announce a reduction in the threshold – the point at which businesses start paying VAT. Instead he decided to freeze it for two years. This is good news for some of the smallest businesses and start-ups in Lancashire, many of whom would be penalised if the threshold was reduced. Education and healthcare spending The Chancellor announced a £40m teacher training fund for underperforming schools in England, worth £1,000 per teacher. 8,000 new computer science teachers will be recruited at a cost of £84m. Meanwhile, secondary school and sixth form colleges will get £600 for each new pupil taking maths, further maths or core maths. This is expected to cost the Treasury £177m. For health spending, £2.8bn of extra funding for the NHS in England was announced, as well as a £10bn capital investment fund for hospitals. Tony’s verdict: It’s hard for the public to knock any investment in education and health, though we must always take such spending plans with a pinch of salt because it’s hard to know which announcements are new and which are just repackaged versions of previous pledges. Hopefully, this will provide the right skills we need in the future and make our health infrastructure stronger.

North & Western Lancashire Chamber of Commerce reacts to the Budget COMMENTING on the Chancellor’s Autumn Budget, Babs Murphy, Chief Executive of the North & Western Lancashire Chamber, said: “Businesses will welcome some of the Chancellor’s announcements including the ramping up of infrastructure investment in the North, extra funds to future-proof the railway network, an extension of R&D tax credits and freezing the VAT threshold in the near term. “However, despite the inclusion of a number of announcements that will support business communities in the short term, more will still need to be done over the coming months to lay the groundwork for a successful Brexit transition. Businesses will expect

greater boldness from the Chancellor - and more radical support for infrastructure and investment - once a Brexit transition period is secured and the shape of a UK-EU deal becomes clearer.” On Business Rates, the top campaign priority for Chambers of Commerce at the Autumn Budget, Alan Welsh, Policy Manager, said: “Businesses welcome any attempt to blunt the rise in business rates, and the switch from RPI to CPI indexation is a step in the right direction. However, this still leaves firms facing a 3% increase in April. The Government could have done more to boost confidence and productivity by going further, and

abandoning the uprating altogether this year, given the climate of sluggish growth and uncertainty. “The Chamber Network has been calling for the Chancellor to bring forward the switch in indexation to CPI for many years to ease some of the burden of upfront costs, which include the Apprenticeship Levy, National Living Wage, and Pensions Auto-enrolment, to name but a few. “With rates bills increasing further, UK firms will be dissuaded from investing in their plant and premises because they are penalised with even higher bills for doing so. Successive Governments have tinkered with the business rates system, but fundamental change is really what’s

needed.” On planning: “The planning system needs to work better for business, and the new review body needs to include the business voice. We stand ready to work with Government on this important exercise to bring our expertise. Our research reveals that businesses are finding it harder to engage with the planning system, and are being held back by increasing costs, delays and complexity.” On fuel duty: “The continued freeze is positive news for businesses, particularly amongst smaller firms and the self-employed, for whom transport and distribution costs account for a significant proportion of

their cost base.” On National Living Wage: “Most businesses already pay above the National Living Wage, but for the others the latest above-inflation increase comes at a time when they face a myriad of other upfront costs and uncertainty about investment and recruitment. “Our research shows that sharp increases in the National Living Wage will cause many firms to implement cost reduction measures, such as reducing recruitment and staff hours or increasing prices. It’s important the Government retains a flexible approach going forward to protect businesses and not price people out of jobs.”

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50 not out for Access to Finance’s Lancashire SME investment and support programme The Lancashire Access to Finance service, which provides fully-funded investment readiness support to SMEs and scale-ups, is celebrating helping its 50th Lancashire business after a new wave of secured funding was announced. Over £7m of investment offers have now been brokered by Access to Finance advisers on behalf of Lancashire SMEs over the last two years. The Access to Finance service

is delivered in partnership with Boost; Lancashire's Business Growth Hub, led by the Lancashire LEP (Local Enterprise Partnership) and Lancashire County Council, with funding from the European Regional Development Fund (ERDF). It has recently supported local firms PMH Digital Ltd, an e-learning and mentoring consultancy in Lytham St Annes, and My Fish Company, a wholesale seafood supplier in

December 2017 Fleetwood. They, like the other 48 Lancashire businesses supported, not only get access to new funds to drive growth, but they will also get a range of support services, business advice and guidance. This includes a full assessment of a company’s financial position and their funding requirements; help with developing a business plan; coaching and mentoring to support an investment proposition and pitch presentations; and an introduction to potential finance providers. Among the groups of finance providers who work closely with Access to Finance are the NW Business Angels, one of UK’s longest established and most successful business angel networks. The Angels’ network has already helped raise more than £22m in funding for over 250 companies across the region. Earlier this year, access to Finance and the NW Business Angels also came together to spearhead a new initiative called the Bay Angel Group. This saw the creation of a new network of private investors, business advisers and major banks to help kick-start a new culture of investment in North Lancashire. Some of North Lancashire’s most dynamic early-stage businesses have been given the chance to present to the new group. These included

Oaktec, an engineering research specialist based in Lancaster, who develop low carbon vehicle energy technologies; and Morecambe-based Stephenson’s Dairy, the first UK dairy to concentrate on free range milk, and which promotes ethics and a sustainable supply chain. Philip Hargreaves, Head of Access to Finance said: “There are plenty of ambitious and growth hungry early-stage businesses in Lancashire which still struggle to find the funds to scale, resulting in missed market opportunities. “This is where we come in - we have a team of experienced and specialist advisors who not only understand the importance of raising finance, but can also advise on how to develop a business proposition to ensure you get the right type of funding, from the right kind of investors, at the right time.” In February 2017 Boost and the Access to Finance team were key partners in the launch of the Northern Powerhouse Investment Fund (NPIF), which aims to provide equity and debt finance of between £50,000 and £2 million to regional SMEs across a range of sectors throughout the North. The fund is the latest addition to the range of growth finance options available for ambitious Lancashire businesses.

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Enterprising first for MSP provider THROUGH their partnership with Seidor, Seriun is delivering SAP Enterprise Resource Planning (ERP) solutions to UK businesses, as an additional way of helping improve their clients’ business efficiencies. In today’s world, it is essential that all facets of a business communicate with each other to streamline operations. SAP software is designed to do just that. It integrates all business processes – from finance and procurement, to HR and CRM – to allow more efficient management and handling of a business, which in turn aims to increase productivity and create significant cost savings. Laura Brown, Marketing Manager of Seriun said: “We believe in empowering our customers to be the best they can, and a well deployed ERP system can make all the difference.” Beta Group, one of Seriun’s customers, is one of the country's leading service and maintenance experts, specialising in the manufacture of air filters and service of spraybooths. Their business is highly complex, with many operational components. Day-to-day, they utilise multiple software programs and data logging platforms to garner insight into the business. Management was finding it a challenge to see the big picture using these methods, so they turned to Seriun and SAP for the answer.

SAP has now been deployed within Beta Group, which has given them a centralised system that manages all the business functions and controls the flow of data between all areas – allowing management to have clearer visibility and greater control over their operations, resulting in accurate and timely deliverables. Martin Lewis, Director of Beta Group said “It’s an exciting time for Beta as we take our business to the next level with SAP. It will help us analyse every area of our business, bringing us the intelligence we need to make better decisions, which will make us much more efficient, and hopefully save us thousands of pounds in the process. “Seriun was the obvious choice. They’ve looked after our IT for over ten years, and have given us nothing less than impeccable service – they really do go above and beyond. So, when they branched out in to delivering SAP, why would we look elsewhere?” Laura added: “We’re thrilled Beta have decided to use Seriun to manage their SAP system and are looking forward to seeing them enjoy the success of having an integrated system in place creating efficiencies by design and bringing the business intelligence needed to drive their business forward.”

Hundreds take part in events to make Blackpool a “business hub” MORE than 300 people have attended Blackpool’s most successful Enterprise Week to date. Blackpool Council hosted 11 free events across the resort which ran in conjunction with Global Entrepreneurship Week, the world’s largest campaign to promote enterprise. Organisers say numbers are up a quarter on last year’s Enterprise Week and have put this down to creating a high quality programme of events which engaged more start-up and established businesses. Leading lights from the town’s business community were on hand to share their experiences to delegates and pass on essential advice to small and medium-sized firms who are looking to grow. The Council’s Business Support Team hosted the workshops which included a keynote event from the British Business Bank, the organisation which is coordinating the delivery by partners of several funding streams as part of the Northern Powerhouse Investment Fund. A wide range of topics including

finance, on-line marketing and selling were covered, as well as the basics of how to start your business and a session on creating customer-focussed business models. Cllr Mark Smith, Cabinet Member for Regeneration, Enterprise and Economic Development, said: “We are delighted that Blackpool Enterprise Week has been such a success in the town. “Moving some of the events to venues across the resort, like the iconic Winter Gardens, marks a step-change in the growth of the Enterprise Week. “All the events show there is a real zest for business in the resort. “With such a variety of events taking place, we are further encouraged by the range of people coming through the doors with fresh ideas for business and we hope to work with them more closely in the future to make their dreams a reality. “Blackpool is the ideal place to start and grow your business with experts on hand to guide new companies through what can be a trying experience of setting up a business and surviving and thriving.”

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December 2017

Brimstone Missile trials completed successfully as part of Eurofighter Typhoon enhancement programme A SERIES of live firings of the MBDA Brimstone precision strike missile from a Eurofighter Typhoon have been completed successfully, adding enhanced capability to the aircraft. The trials, conducted from BAE Systems’ Military Air & Information at Warton, Lancashire, form part of a programme of new enhancements which will be rolled out across the Royal Air Force (RAF), ensuring Typhoon remains at the cutting edge of combat capability. Brimstone will provide Typhoon with a low collateral, pin-point accurate air-to-surface weapon, further enhancing the aircraft’s already combat-proven swing-role performance. Planning for the next stages of work on Brimstone including evaluation by the RAF in mid-2018 - is now underway ahead of its entry into service. Andy Flynn, Eurofighter Capability Delivery Director, BAE Systems, said: “To complete this milestone is testament to the expertise and dedication of our people and the value of working

closely with our partners. Brimstone will add a low-collateral, high precision strike capability and ensure Typhoon remains fit to meet the threats of the future for decades to come.” Brimstone is part of the Phase 3 Enhancement (P3E) package which also includes mission system and sensor upgrades. P3E is the final part of Project Centurion – the programme to ensure a smooth transition of Tornado GR4 capabilities on to Typhoon for the RAF. In total, nine firings and nine jettison trials, which began in July, have been completed, with support from the UK Ministry of Defence, MBDA, QinetiQ, Eurofighter GmbH and the Eurofighter Partner Companies – Airbus and Leonardo. The aim of the trials was to provide weapons integration clearance for operational use. They covered a range of specific release scenarios, testing at various heights, speeds, levels of G-force and in different positions on the aircraft wing and in the launcher. The

nine firings have also been used to perform data analysis and models of the weapon’s performance. Further flight trials will take place in early 2018, followed by operational evaluation by the RAF.

Operational evaluation of the Phase 2 Enhancement (P2E) package with the RAF’s 41(R) Squadron – the Test and Evaluation Squadron – at RAF Coningsby, Lincolnshire, is continuing and will include live

firings ahead of roll out to the UK fleet. The P2E package includes MBDA’s Meteor Beyond Visual Range air-to-air missile and the Storm Shadow deep strike stand-off air-to-surface missile.

Multi-million-pound Morecambe seafront development underway WORK is underway on a multi-million-pound residential development that will give Morecambe a new iconic building. Local developer, Stainton Bespoke Homes, is building the exclusive scheme of 50 apartments on the site of the former Broadway Hotel at the corner of Broadway and Marine Drive East. The company acquired the site last year and gained planning consent for its scheme of apartments earlier this year. The stunning one, two and three-bedroom properties will be known as The Broadway and is expected to be complete at the end of 2018. The building will feature a striking glass and clad façade and will rise from four-storeys on Broadway to eight-storeys at its junction with Marine Drive East. Michael Stainton of Stainton Bespoke Homes, was joined by Allan Sumner of law firm Harrison Drury to officially mark the start of works. Harrison Drury has advised the company on the legal aspects of the development and has also been appointed to represent the developer on the freehold sale of the individual apartments.

Gail Stainton, of Stainton Bespoke Homes said: “This project will give Morecambe seafront a new building of distinction, revitalising this area of town with quality residential apartments. We were keen to acknowledge the history of the site and we did a lot of research into the story behind the Broadway Hotel. “The hotel opened at the same time the A6 was built through the area and brought more holidaymakers to Morecambe. We hope that by building this development at a time when the Bay Gateway is bringing more visitors and investment to the town, we can enjoy a similar success story.” Allan Sumner, commercial property lawyer and head of Harrison Drury’s Lancaster office, said: “This will be a landmark residential development on a prominent corner site in Morecambe. It will provide a real uplift to the seafront by regenerating a plot of land that’s been vacant for over two years. “MH Stainton has been named as developer of the year, so it’s a real privilege to be working with such a well-regarded firm on what will be a marquee development for the area.”

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Twentyone rebrands pet treats company BLACKBURN digital marketing agency Twentyone has helped a Lancashire dog treat manufacturer to rebrand in order to expand its customer base from wholesalers to supermarkets. Preston-based T. Forrest & Sons originally approached Twentyone to provide a web solution for its brand of freeflowing white label dog treats sold at pet wholesalers. But during an initial consultation with agency head, Sam Fletcher, it became apparent that the company was missing out on a whole market sector of pre-packaged dog treats, which are popular with supermarket customers. Twentyone worked with the family business to rebrand T. Forrest & Sons as an overarching brand, with three-tiered sub brands of Kanox, Our Dog and Woof & Chew. Having now launched a new website to represent the three new brands – as well as the original white label products – T. Forrest & Sons has already achieved advance orders for the new brands from all its existing wholesale

customers, and is now working with Twentyone to target them towards supermarkets and other retailers. Twentyone director Sam Fletcher said: “We start all our projects with an in-depth business and marketing consultation. Our market research in this phase was quite revealing, showing that customers overwhelmingly prefer to buy dog treats in pre-packaged re-sealable packets, and so this is also very much the preference for supermarkets and larger retailers. “Though a long established business with a successful history stretching back to 1937, our research showed that, by concentrating only on bulk boxes for wholesale distribution, the family-run company was missing out on significant market share. “We developed the T. Forrest & Sons brand to highlight the history of the company and its use of 100% British, high quality ingredients, and also developed the three sub brands to cater to the full range of customer expectations and budgets. “We feel very proud that

the new branding represents the quality of the products, with all ingredients traceable from farm to bowl, and we’re really looking forward to taking things to the next stage, getting the products onto supermarket shelves throughout the country.” With a team of seven based at Trident Way, Twentyone provides web design, web development, SEO, Google AdWords, conversion rate optimisation, digital consultancy, social media marketing and email marketing. Established in 2003, the agency’s client experience includes Recycling Lives, Burnley FC, Nelson & Colne College and Savoy Timber. T. Forrest & Sons Marketing Manager, Daniel Wallbank said: “Online and digital marketing is so important in this digital age, nearly everyone uses some form of digital technology day in, day out. By working with Twentyone, they have covered all bases in bringing us up to speed with all aspects of our online and offline marketing strategy.”

UK launch of ‘Potion of Dracula’ in Blackpool AT Halloween, many thoughts turn to wizards and witches, but at Silver Fox Wines of Thornton Cleveleys, near Blackpool, they were thinking of vampires! This is because Silver Fox Wines has launched an exclusive new product to the UK, an aperitif made from natural plum spirit, called the Potion of Dracula. “At Silver Fox Wines, we offer several products from Romania, where the Dracula legend was born, in the province of Transylvania” said owner, Rowland Hayward. “Romania has been producing wine for over 4,000 years, but these new generation wines are produced to the more exacting modern methods

and deliver excellent quality, winning awards at tastings around the world. “I am delighted that our customers now have the opportunity to try both the famous Dracula wine and the new aperitif, Potion of Dracula. If served correctly, it could well be a blood chilling experience, but in a nice way! ”Thanks also to Dr. Haze at the Circus of Horrors for helping us launch the aperitif and for stocking the range at their events.” Potion of Dracula is an aperitif made from natural plum spirit at 40% vol. It is double distilled in the traditional way, giving a vibrant golden colour and rich fruity aroma, which is locked in the bottle, to be opened by responsible people only!

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December 2017

Green shoots of growth for office plant specialists with backing from the Northern Powerhouse Investment Fund (NPIF) A LANCASHIRE company which supplies and maintains living plants to businesses across the North West is expanding with a £150k loan from NPIF – FW Capital Debt Finance, a product fund managed by FW Capital. Inleaf, based in Buckshaw Village, Lancashire, provides plant displays and living wall installations to offices, hotels, car dealerships and public spaces. Recent projects include a 50m2 external living wall for Manchester University. The company was set up three years ago by husband and wife team Charlotte and Daniel Atherton. With demand for their products increasing, Inleaf needed funding to expand. However, as the business operates in a niche area, they found traditional finance sources were not available. Director Daniel Atherton said:

“The business has grown quite significantly since we started and with Christmas coming, we’ve also had lots of requests for festive installations, so it was crucial that we were able to cope with the increased demand. The business was initially helped by Growth Lancashire and sign posted to Prakash Patel from Access to Finance, who referred them to Andy Traynor at FW Capital. FW Capital provides loans between £100k and £750k for growing businesses. Since the loan, the business has secured new contracts worth over £50k, and taken on an extra member of staff, taking the total number of employees to five. They have also ordered two new vans and set up a franchise. Daniel added: “Prakash and Andy have both been a huge source

of support. They understood straight away what we were trying to do as a business and guided us through the funding process. Everything was straightforward and we were able to access the money very quickly.” Senior Investment Executive Andy Traynor said: “Inleaf is a fantastic business which has taken an opportunity and run with it. The management team is very experienced and our loan will help them with the capital they need to grow.” “We work very closely with the team at Access to Finance and other business support organisations across the region, which is important in order to provide a clear and simple route of entry to NPIF. This fund offers a vital source of alternative finance and will have a significant impact on the local economy.” Prakash Patel at Access to

Finance added: “After the first meeting, it was clear that the business had significant opportunity to grow following the successes achieved by the management team in the last 12 months. They have the right combination of management and industry experience, which has led to their significant rate of growth. The funding from FW Capital will enable the company to expand its team, its service proposition and in the future, support the creation of further businesses in this sector.” Sue Barnard, Senior Relationship Manager at British Business Bank, said: “We are pleased that NPIF has supported Inleaf with the funding it needs to achieve its growth targets. It’s great to see that by working with the growth hubs, fund managers are able to seek out these ambitious businesses and provide the vital

funding they need to expand and boost the economy across the Lancashire region.” The Northern Powerhouse Investment Fund provides microloans, debt and equity investments, ranging from £25,000 to £2m to help a range of small and medium sized businesses to start up, scale up or stay ahead. The Northern Powerhouse Investment Fund is delivered by The British Business Bank. The Northern Powerhouse Investment Fund project is supported financially by the European Union using funding from the European Regional Development Fund (ERDF) as part of the European Structural and Investment Funds Growth Programme 2014-2020 and the European Investment Bank.

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Network meeting opens national gate contract A REFERRAL through a Chorley business group has led to Leyland-based Astley Access Automation winning a contract to manage and maintain automated gates for Riverside Home Ownership at forty-nine locations across the North West and Midlands. Astley Access Automation provides design, manufacture, installation, maintenance and repair for automated gate and security systems for residential, commercial and industrial properties throughout Northern England and the Midlands. Liverpool-based Riverside Home Ownership is the specialist leasehold division of The Riverside Group Limited, one of the leading Registered Providers of Social Housing in the UK. The Riverside Group owns or manages over 50,000 properties nationwide and, of these, Riverside Home Ownership part owns and manages over 4,000 homes across the country, from houses and flats in residential suburbs, to city centre apartments and developments specifically for older people. Astley Access Automation won the contract through a competitive tendering process. Director Chris Astley was introduced to Riverside by a fellow member of BNI Endeavour, a referral

marketing group that meets every Tuesday morning at Shaw Hill Golf Club, Chorley. BNI Endeavour is part of the world’s biggest referral organisation, Business Network International, established over 30 years with 200,000 members in over 70 countries worldwide. It works by organising weekly networking meetings for groups of businesses. Groups, known as chapters, use their combined network of contacts to find business opportunities and referrals for one another, to a specific brief that members outline at every meeting. With over 40 members, BNI Endeavour is currently the largest group of the eleven across Lancashire. Chris Astley accredits BNI with his own company’s long term success, as well as this latest contract. He says: “BNI works because it puts a system into referral marketing. Nearly every B2B business in the country wins the majority of business through referral. BNI simply taps into that and provides a strategy for success, ensuring business is referred to people we know, like and trust. “The Riverside contract will see my company replacing the older gates on their properties, servicing all of the gates twice annually and responding to callouts whenever faults occur. ”

Boost; Lancashire’s Business Growth Hub, is helping the county’s businesses grow. “Boost referred us to the Lancashire Manufacturing Growth Fund – which helped improve the overall profitability of the business.”

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December 2017

Heysham firm supplies the world’s largest pea growing cooperative

HEYSHAM based fuel storage specialists, Fuel Proof Ltd., has partnered with The Green Pea Company to supply the frozen vegetable giants with four new diesel bowsers. The 1000 litre bowsers will supply diesel fuel to an array of onsite vehicles, including tractors, combine harvesters, lorries and 4x4s, utilised to harvest peas at Nottingham based The Green Pea Company. The bowsers feature a 200 litre stainless steel tank and dispensing equipment for AdBlue. The Green Pea Company is the world’s largest pea growing cooperative, supplying the biggest pea freezing facility on the planet. The company was formed by amalgamating five previously independent pea producing groups into a single cooperative to streamline the growing and harvesting of peas. This will create a greater flexibility to meet the factory’s intake requirements, with associated improvements in efficiency. “We’re delighted to have provided a cost effective and vital solution to The Green Pea Company” said Andrew Hargreaves, MD, Fuel Proof Ltd. “Our state of the art bowsers will allow on-site vehicles to run smoothly and efficiently throughout their operations. “It’s important for large organisations like The Green Pea Company and Birmingham Airport to have a readily available supply of fuel 24/7 in order to run smoothly and costeffectively. That’s why they have chosen Fuel Proof to supply their fuel storage equipment.”

Credit union unveils brand new look THE BLACKPOOL Fylde and Wyre Credit Union has a brand new name and a fresh new look as it seeks to help more people than ever before. The not-for-profit ethical lender has become CLEVR Money in a move that signals the start of a number of changes designed to improve customer services, launch new products, and help the business to grow. The community bank will still provide the same safe savings accounts and affordable loans to anyone living or working in the Fylde coast, with the same friendly faces behind the counter providing a personal, one-to-one service. But members will also now be able to do much more from the comfort of their own home with the launch of the new CLEVR Money website, complete with a nifty loans calculator and online application process, Customers can now see the new brand rollout, as new signage has been installed at the Birley Street headquarters and all future communications with customers and stakeholders will be delivered under the CLEVR name. While the organisation remains true to its roots, it is hoped the new brand will

also appeal to those people who have never engaged with the credit union before. Mike Barry, chief executive of CLEVR Money, explained: “We’ve changed our name but not our values, we are still about people, not profit. We remain committed to providing fair and affordable loans to those who struggle to get credit elsewhere, and who often end up in a spiral of debt with high interest payday and doorstep lenders. “But we also want to demonstrate that we’re open for business to everyone on the Fylde coast, even those who might not necessarily think we’re for them. Everybody has the right to access fair credit, and joining the credit union is a genuinely smart option for anyone looking to save or borrow money. “As a not-for-profit lender there’s no shareholders walking away with big pay outs, the money is reinvested or shared with members. So we are able to offer some of the fairest interest rates around. But many people don’t realise this, or that the money they pay back or save is used to help other local people needing support. That’s being clever with money, and it’s what CLEVR Money is all about.”

CLEVR Money, like all credit unions, is a professional, fully regulated financial organisation, but with a community-focused ethos which encourages financial responsibility. Mike added: “We are competing in a dynamic and rapidly growing marketplace and, in a changing world, where 63 per

cent of people use online banking, we need to keep pace. This new look and feel, and the new website, will help us to do that. This is just the start of a redevelopment of the business which will see more loan products and savings schemes offered to help people avoid sky high interest rates, and further customer service

improvements over the coming months. “Not everything will change. Our same high levels of customer service and people centred approach is still at the core of what we’re about. We’re still committed to providing ethical banking that is community driven and, of course, not for profit.”

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Lancashire Business Festival - March 2018 THE INAUGURAL Lancashire Business Festival will take place in March 2018. This exciting new venture will be backed by key organisations and companies in the region such as MHA Moore and Smalley, the North & Western Chamber of Commerce, Shout Network, the University of Central Lancashire (UCLan) and Boost. The aim of the festival is to provide a focal point for business events taking place across Lancashire during March 2018. Lancashire is renowned for the support it delivers to the vast array of businesses in the region through targeted events, and this festival will bring together as many seminars, exhibitions, conferences, awards, etc as possible. The festival website will feature a calendar of events providing fast and easy access to details of all the individual events in the region. Andrew Leeming from Boost, one of the founding partners, commented, “We’re thrilled to be launching this festival in Lancashire. It’s a fantastic way to showcase the vibrant and diverse businesses we have in the region. In addition, Lancashire has some of the most comprehensive business support packages available anywhere in the UK, however, of the 50,000

businesses across the region we know a substantial number of them are unaware of the support available to them, so we’re keen to use the festival to promote this too.” Events already confirmed include the Lancashire Business Expo, The Smiles Business Awards, the Ultimate Network, Lancashire Manufacturing Week, Pink Link International Women’s Day, Lancashire Apprenticeship Expo, Chorley Annual Business Event and the Red Rose Awards. Commenting Babs Murphy, Chief Executive, North & Western Lancashire Chamber of Commerce said: “We are delighted to partner with such an exciting initiative. This Festival will provide a superb trading platform for Lancashire businesses to engage with.” Dharma Kovvuri, Dean of UCLan Burnley Campus, another partner of the festival, concluded, “This is a unique opportunity for the region and we encourage as many businesses as possible to attend events that are of interest to them, as well as let us know of any events they are planning to host during March 2018. We can then include them in our festival programme and provide an additional vehicle for promotion

of their event. This is an exciting year for us as UCLan is celebrating its 190th Anniversary in 2018, so

The ultimate support act for Blackpool Illuminations! A SHINING light in the Fylde entertainment industry has celebrated its support of Blackpool’s world famous Illuminations. Knight Rigging Services (KRS) has been supporting the Lights since 2013 and were invited to flick the famous switch earlier this week. Joined by players and staff from Fleetwood Rugby Club – who are also sponsored by KRS – they joined the crowds on the Comedy Carpet to light up the resort. KRS provide rigging and production support for some of the biggest acts in the world and this summer their work has included concerts for Adele, The Stone Roses and a special production of Les Miserables in memory of MP Jo Cox. Sven Knight, managing director of KRS, said: “The Illuminations are the backbone of the autumn tourist trade in Blackpool and we are delighted to be associated with them. “It was a huge privilege for us to switch on the most famous lights in the world.”

we’ll be utilising the Lancashire Business Festival to promote a range of exciting events we’re organising.

We’re hoping to attract visitors to the festival from across the whole of the UK and maybe further afield!”

YOUR FREE Business Newspaper

December 2017

Nugent Santé announces strategic partnership with mental health experts Mente WITH Mental Health in the Workplace high on the Government’s agenda, health and wellbeing is a prime focus for Preston based health insurance specialists, Nugent Santé. Nugent Santé currently manages in excess of £10 million in annual premiums, and this new strategic partnership with mental health and safety specialists, Mente Health, will enable them to provide clients with a proactive approach to health and wellbeing by identifying health issues before they become a major problem for both the employee and employer, as well as speeding up the recovery process through a number of supportive tools. Mente can help businesses tackle

mental health issues with their unique mental health diagnostic tools which are all delivered online. Their awareness raising programmes offer employee support through e-learning and allow employees to anonymously feedback areas causing poor mental health. The management dashboard supports the company’s health and safety risk assessment, delivering the anonymised employee feedback on any issues affecting the mental health of their employees. This is turn allows them to make changes to support a healthier workplace and comply with HSE management standards on managing stress in the workplace. Mente consists of psychologists, HR specialists and

lawyers. With over £26 billion lost each year due to mental illness and the Centre of Mental Health recently advising stress is the epidemic of the 21st century, this is a serious problem for employers. Simple steps to improve the management of poor mental health in the workplace should enable employers to save 30% or more on the current mounting costs. Paul Nugent, Managing Director of Nugent Santé commented: ” We’re thrilled with this partnership with Mente. Identifying and tackling stress, anxiety and other health conditions before they become a problem for a business, not only has a major impact on the employee’s

wellbeing, it could also save the employer a considerable amount of time and money.” Mental health can also have a significant effect on insurance cover, whether that’s for company health insurance schemes such as business protection and group risk or schemes aimed at individuals such as personal protection, dental and travel insurance. Some insurers simply won’t cover certain mental health conditions, leaving both companies and individuals in a vulnerable position. Paul continued: “As an independent insurance adviser, Nugent Santé provides tailored advice and support specific to employers and employees personal

circumstances and insurance requirements. As we have access to the whole insurance sector, we can source a solution that is suitable for the business or individual, regardless of their situation. We’re not restricted to specific insurers or products, therefore can provide a personalised service to protect businesses and their staff.” Mel Joseph, Founder and Managing Director of Mente concluded, “The Mente team is delighted to partner with Nugent Santé. Adding a whole market health insurance proposition supports their goal of ensuring workplaces look after the wellbeing of their biggest assets - their staff.”

Beaverbrooks maintains its sparkling financial results BEAVERBROOKS has announced its financial results for the year ending 25 February 2017. The company maintained an annual turnover of £119m, following a five per cent increase in the previous period. Operating profit before discretionary payments was £12.2m, compared to £15.2m in the 2015/16 period. Net assets and equity shareholders’ funds both grew in the period, with Beaverbrooks increasing its stock holding by 13 per cent to accommodate two new stores within its estate. The 98-year-old business also donates 20 per cent of post-tax and post distribution profits to its charitable trust, and has this year donated £1.076m to charity. As part of its mission to ‘enrich lives’, all 940 employees are encouraged to support time-giving initiatives and 1,533 hours were paid to facilitate volunteering in 2016/17. In addition, 29 per cent of its employees were involved in Workplace Giving at the year-end (now 34 per cent). Beaverbrooks is the UK’s top jewellery retailer and second biggest supporter of the scheme on the high street. During the period, Beaverbrooks’ employees gave £29,069 through payroll giving. The net donation was then matched by the company resulting in total donations

of £51,000. Mark Adlestone OBE DL, Chairman of Beaverbrooks, said: “This period stands out as one with the most competitive trading conditions, so we were pleased to maintain turnover. We were adversely affected by the weakness of Sterling following Brexit. We hadn’t anticipated this happening and therefore didn’t hedge accordingly and so this, alongside increasing precious metal prices, resulted in additional costs that impacted directly on gross profit. “Despite these pressures, we’ve continued our investment programme, opening two new stores in Straiton (in Edinburgh) and Westfield Stratford (in East London), refurbishing existing retail stores and investing in our website to enhance our online customer experience. We also invested significantly in our people through training and furthering our performance linked bonus structure.” Anna Blackburn, CEO of Beaverbrooks, said: “We’ve just had the three most profitable years in our history and have featured in The Sunday Times Best Companies to Work For list for 14 consecutive years. We believe that our people-centric approach and focus on quality products and excellent customer service, is key to our financial success.

Contact editor@businesslancashire.com

Anderton Centre to launch new biomass heating system CHORLEY based outdoor activities centre, the Anderton Centre, run by the charity Lancashire Outdoors Activity Initiative has recently installed a state of the art biomass heating system. The system was officially fired up by the Mayor of Chorley, along with the High Sheriff of Lancashire on 2nd November. As well as providing an extensive range of water and land based activities to schools and community groups, the Centre also offers high quality residential accommodation and conferencing facilities along with management training. The biomass system will be used to heat and supply the hot water for all the accommodation plus the kitchens and the outdoor learning zone. Biomass heating systems provide a green and sustainable method of generating heat, normally using wood chips or pellets to fire the boilers. As a fuel, wood chips/pellets are considered to be an extremely eco friendly and low carbon fuel as the trees used to create the chips/pellets are replanted. The system was installed by one of the country’s leading biomass

companies, Ashwell Biomass. The Anderton Centre selected Leicester based Ashwell Biomass as they were impressed with the knowledge and support the team offered on the design of the system. David Coyne, Managing Director of Ashwell Biomass commented:

“The Anderton Centre project was one we were very keen to be involved with. The Centre is in a stunning setting on the side of a reservoir, surrounded by trees, so a biomass system sits well with their aims as an organisation as well as their beautiful location”.

Baines Wilson corporate team highly recommended in legal guide BAINES WILSON has again been rated as one of the top corporate law firms for SME/Owner Managed Businesses in the North West in the respected Chambers Guide 2018. The firm is the only Lancaster law firm ranked for its corporate team in the guide, with Andrew Hill and John Wilson being ranked as top corporate lawyers for SME/Owner Managed Businesses. Head of Employment Law, Joanne Holborn, is also ranked amongst the best employment lawyers in the North West region. The Guide praises the Baines Wilson corporate team for its "excellent quality of service - always punctual, friendly, approachable, and they don't leave you in any doubt in whatever matter you're dealing with" and highlights Andrew Hill’s technical knowledge, experience in the marketplace, knowledge of how to get things done and preparedness to get involved in transactions. This ranking comes hot on the heels

of the firm’s top tier rankings in the prestigious Legal 500 guide, where all core departments and 15 lawyers are highly recommended, with Sean Logue, Head of Commercial Property, being the only Cumbrian lawyer to make the elite list of leading lawyers recognised nationwide. Head of Corporate, Andrew Hill commented: “We are delighted that the strength of our corporate team has again been recognised. In addition to John Wilson and I, we have two other highly experienced and accomplished lawyers in the team, Kate Parker and Chris Kelly. We have strengthened the team further in the last few weeks with the appointment of Samantha Amor, who has joined the corporate team after qualifying with the firm. “As always, we thank again our clients and contacts for their support and for contributing to the Chambers Guide, which is much appreciated.”

Sarah Pattison, Business Manager of The Anderton Centre added: “Both the charity and the Centre are about the outdoors and getting people outside to experience the wonderful opportunities nature provides. Installing a heating system that would simply burn more fossil

fuels was something we wanted to avoid. A sustainable, biomass system is an excellent fit with the whole ethos of our operation. We are delighted with our environmentally friendly heating system and extremely impressed with the service we’ve had from Ashwell Biomass.”

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December 2017

More than a hundred ‘huddle’ in Preston to meet digital marketing experts MORE than a hundred business leaders gathered at the Preston Digital Marketing Roadshow on Wednesday 8th November at the Best Western Park Hall Hotel in Charnock Richard to meet industry’s leading experts, including Google. The free event, hosted by Launch Events North West, piloted successful ‘huddles’ to offer a new way to get up close to leading experts at large events. Visitors fired key questions at the experts while participating in roundtable discussions on topics such as generating sales online and preparing for the upcoming data protection regulations, GDPR. Along with ‘huddles’, visitors learned more about mastering Google with a free workshop delivered by the search engine giant, and about the business support available in the county thanks to a keynote speech from Steven Cochrane from Lancashire’s Business Growth

Hub, Boost. Now, the Digital Marketing Roadshow team plans to hold a series of workshops to offer further advice and guidance on the event’s most popular digital marketing topics. Nichola Howard, director of Launch Events North West, said: “I set up the Digital Marketing Roadshow as I constantly met business owners like myself who weren’t sure where to turn for the right advice to help their businesses flourish online. “It was fantastic to conclude the Digital Marketing Roadshow tour in Preston - but it was clear that business owners still have questions when it comes to digital marketing. “We can’t wait to launch a series of workshops to give businesses across the North West the chance to delve deeper into key topics such as GDPR and search engine optimisation.”

South Ribble MP visits Leyland firm SEEMA KENNEDY, Conservative MP for South Ribble, has visited the manufacturing complex of Leyland-based Flexcrete Technologies Limited to learn more about the company’s expansion plans and penetration into global markets. The company, which manufactures a range of concrete repair mortars, cementitious coatings and masonry coatings from its manufacturing plant on Leyland’s Tomlinson Industrial Estate, was recently acquired by leading global paints and coatings company AkzoNobel, which employs approximately 46,000 people in around 80 countries, with a product portfolio, including well-known brands such as International and Dulux. Seema, who has been a Member of Parliament for South Ribble in Lancashire since 2015, and Parliamentary Private Secretary to the Prime Minister since 2017, was taken on a factory and laboratory tour of Flexcrete’s Leyland plant by original founders, Graham James OBE and Chris Lloyd, who deal with the company’s day-to-day operations. Seema was keen to learn about Flexcrete’s plans to significantly increase turnover, recruit locally and make further investment in Leyland. Flexcrete currently employs 34 staff and AkzoNobel is committed to a long-term presence on the existing Flexcrete site in Leyland. During the visit, Seema learnt more

about a recent export project, whereby 73 tonnes of one of Flexcrete’s cementitious coatings, made locally in Leyland, was delivered by air freight to Sydney to meet the special requirements of a major reservoir floor refurbishment project in the Newcastle region of Australia. As well as providing products for the construction and allied industries in the UK, Flexcrete has a global presence through international agents and distributors in 65 countries worldwide. Graham James OBE, General Manager of Flexcrete Technologies Limited said: “We were absolutely delighted to welcome Seema to our production facility in Leyland and to share our aspirations and vision for the future. We have ambitious global growth plans for the Flexcrete range within AkzoNobel and AkzoNobel is very firmly committed to UK operations with recent investments in the UK of circa £100m.” As part of the acquisition, which was announced in July this year, 100% of the shares in Flexcrete Technologies Ltd were acquired by AkzoNobel. The acquisition represented major investment in the UK and the North West in particular, and Flexcrete has benefited enormously from access to AkzoNobel’s Technical Centre in Felling, where over 300 staff focus on R&D related activities.

Contact editor@businesslancashire.com

St. Anne’s event venue is the first to serve Italy on tap

THE popular Aztex Venue in St. Anne’s will be the first event venue in the area to serve Glera (the Prosecco grape) by the glass, following an agreement with Blackpool based Silver Fox Wines. Silver Fox Wines is the North-West agent for Kent based Italy On Tap Ltd, the UK importer and distribute for Glera, from which is produced a single estate Frizzante sparkling wine. Glera (the Prosecco grape) is farmed at a 100 years’ old family run vineyard in FriuliVenezia Giulia, the Prosecco region of Italy. Formally the old casino in St. Anne’s, the family run Aztex Venue was transformed into a spacious, function room and performance venue in 2016. Rowland Hayward, owner, Silver Fox Wines said: “Aztex Venue is the first event venue in St Anne’s to take advantage of this single estate sparkling wine on tap. It will not only give them a good quality product for their customers but will also save them storage space, that previously would have been taken up by 32 bottles of wine, as well as helping with recycling.” Added Mark Dufour from Aztex Venue: “It is a very proud day for us to be the first stockist of this wine in St. Anne’s and we are delighted that the state of the art serving process has resulted in a better service to our customers.”

Monthly Business Lancashire newspaper launched on the 280 service BUSINESS LANCASHIRE is working in partnership with Rotala plc (owner of Preston Bus) to promote good news business stories to its passengers on a monthly basis. Initially, the monthly Business Lancashire newspaper was launched on the 280 service, between Preston and the Ribble Valley on the week commencing 11 November, but will then be gradually rolled out across other routes. Rotala plc is a FTSE AIM listed company, headquartered in Birmingham, with other locations in Heathrow Airport, Bristol,

Preston and Atherton (near Wigan). They have 100 vehicles based in Preston and carry several thousand passengers per day. “We are delighted that Preston Bus will be helping us distribute our monthly free newspaper and we are certain that their passengers will enjoy the reading experience” said Sam Whitear, Director, The Samuel James Group. Tom Calderbank, Operations, Rotala added: “Preston Bus aims to continually bring new benefits to our passengers during their travel experience. I am certain that this new free newspaper will be greatly appreciated.”

Fulfilment specialist advances customer service technology FULFILMENT and logistics specialist, Exact Abacus has rolled out an all-new parcel tracking and self-service system for over 80 clients. This latest innovation from the Lancastrian firm has been designed to enhance customer experience by detailing every event in the journey of an order, from

placement through to delivery and signature. Enquiring consumers are directed to a branded website which enables the online retailer to fully control the presentation of information and manage queries to completion. Exact Abacus Sales and Marketing Director, Lee

Thompson, commented: “We have invested significant sums into this development, which is a gamechanger in third party fulfilment.” An upgraded version is already scheduled for release in early 2018, Lee continued: “We will maintain our competitive edge in the market by continuing to deliver exclusive

features and benefits to our rapidly growing customer base. As the only vertically integrated service provider, we are uniquely positioned to shape the future of online retail and order fulfilment through the application of emerging, smart technologies.” Within four weeks of launch,

the tracking platform has attracted over 10,000 unique visits. Twinned with Exact’s 99.5%+ same day dispatch performance, customers have reported a sharp decline in shipping queries and an average of 4.9 star positive ratings for service quality on independent review sites.

32INTERNATIONAL YOUR FREE Business Newspaper

December 2017

Levity CropScience appoints Business Development Manager for Middle East and Africa BILSBOROUGH based specialists in agronomy, Levity CropScience, has appointed a Business Development Manager to expand its reach in both the Middle East and Africa. Iad Zurayk has worked extensively across both Northern and Sub-Saharan Africa. He will focus on developing his contacts with Levity CropScience’s rapidly expanding Middle East and African customer base, particularly advising customers on improving their banana agronomy and how the Levity CropScience range can increase crop yield under stressful conditions. Levity CropScience’s Commercial Director, Mike Peters MBE said: “We are delighted to have recruited someone of Iad’s calibre to our team. Iad has the skill, expertise

and experience to support our customers as we continue to grow. “At Levity, we have a particular interest in Africa, where products like ours help crops grow in stressful conditions, can make a huge difference to quality and yield. This year we have started to put in place distribution networks in Egypt, Morocco, Algeria, Kenya, Cameroon, Ghana and South Africa.” Commenting on his appointment, Iad added: “I’m excited to be working with an industry leading company like Levity CropScience. They are expanding rapidly into the Middle East and Africa and their products are proving to be very popular, since their scientifically backed fertilisers help increase crop yields. Just what the customer wants!”

Language Insight Opens a New Office in New York City A LANCASHIRE-based translation company has gone trans-Atlantic with the launch of an office in New York. Language Insight, which already has a branch in London, opened on Lexington Avenue, close to Central Park on November 6 to serve a growing portfolio of clients in the United States. And there are also exciting plans in the pipeline to expand into Singapore, as the flourishing business approaches its 10th birthday next year. “Opening in New York is an incredibly proud moment for us as a company,” said managing director Donna Twose, who founded the business as Transcription Global in Preston in 2008. “But it is also a well deserved one, because it recognises the collective team effort from everyone here at Language Insight and in our country translation teams around the world.” Launching in the Big Apple has been prompted by a desire to make the company more accessible to US clients. “Even in today’s digital era of skype and email, the ability to walk into a Language Insight office

promotes feelings of reassurance, partnership and confidence in our strength and ability,” explained Rachel Hurley, the company’s senior marketing executive. “By immersing ourselves directly into the US market we can understand our clients better. “Proximity to our clients promotes an unspoken feeling of assurance. Permanent offices give a statement of intent and of long-term establishment.” Language Insight specialises in translation, transcription and interpreting. Its core inhouse languages include French, German, Spanish, Italian, Brazilian Portuguese, Arabic, Russian and Chinese. The company, whose headquarters are in The Crossroads Business Park in Kirkham, has an impressive portfolio of clients including being the official language partner for the 2015 Rugby World Cup in England and Wales. Its role during the tournament ranged from translating and proofreading speeches for the opening ceremony to providing interpreters for disciplinary hearings for nonEnglish speaking players, including

Japanese, Romanian and Georgian. Language Insight is also the UK’s leading transcription and translation service to a wide range of police forces, including Military Police. The company has also worked on complex translations for the European Union website through the Rand Corporation since 2013. Other clients come from banking, education, travel, the automotive industry, luxury brands and health and fitness. MD Donna added: “Our company is experiencing rapid growth because of the principles we adhere to – honesty, fairness, transparency and doing everything in our power to ensure our clients receive a service that contributes to their own success. “Our exciting new office in New York will allow Language Insight to culturally immerse itself in the US markets and develop its own identity within the States. “We believe that utilising our own in-house team of highly qualified MA linguists, through to our assigned and dedicated managers for every client, we truly stand out from other language service providers.”

Contact editor@businesslancashire.com

Local supplement firm expands into Sierra Leone, its 66th export country NELSON based health supplement manufacturer, Blackburn Distribution, has confirmed that it has added the West African nation of Sierra Leone to its ever-growing list of export countries. The country is the latest in a catalogue of 66 countries that the firm exports products to. Founded in 2004, Blackburn Distribution is a leading supplier and partner to the supplement, healthcare and pharmaceutical industries. The company manufactures tailor made formulas and specific quantities, with the highest quality ingredients, for both businesses and consumers at competitive prices. “Ben Blackburn, Founder and CEO, Blackburn Distribution said: “We’re delighted to be adding Sierra Leone to the list of countries we export to. The large number and variety of places our products are distributed to, highlights the growth and success of the business as well as the demand for our products. “Blackburn Distribution began as a result of recognising there was a customer requirement for the small-scale segmentation of both quantity and ingredients of supplements. From humble beginnings, we now stock over 110 products in 18 different sizes and our growth will see us opening a new facility in Vision Park, Burnley in the near future.” Home to over 7,000,000 people, agriculture and mining are Sierra Leone’s largest industries, with the United Kingdom accounting for 19% of all imported goods into the Republic.

Lancashire company presented with Queen's Award for Enterprise in International Trade RECENTLY, Lord Shuttleworth, the Lord Lieutenant of Lancashire presented the Queen’s Award for Enterprise in International Trade to Chelsom Ltd. The accolade recognises Chelsom’s exceptional growth and success in international business over the last three years, achieving 131% growth in international sales over that period. Also in attendance were The Worshipful the Mayor of Blackpool Councillor Ian Coleman, Deputy Mayoress Councillor Debbie Coleman and Mr Tony Attard OBE DL. Chairman Robert Chelsom and Managing Director Will Chelsom, were presented with the award, following a guided tour of Chelsom’s offices and factory. Chelsom designs and manufactures decorative lighting for the global hotel and marine industries. Innovative in-house designs, high quality manufacturing and excellent service levels have contributed towards winning prestigious projects in 70 countries across the world. Exports now account for around 40% of all

sales and Chelsom has built an exceptionally strong client base, including major hotel operators such as Four Seasons, Mandarin Oriental, Starwood, Hilton, Accor, Marriott and on the marine side, Royal Caribbean Cruise Lines, Crystal Cruises, Carnival Cruise Lines and Norwegian Cruise Lines. Robert Chelsom, Chairman, commented: “I am extremely proud that Chelsom is one of only three Lancashire based companies across all industries to be honoured with the award for International Trade this year, because it acknowledges the hard work, dedication and passion that every employee has shown in helping to drive the business forward internationally. The award comes in Chelsom’s 70th anniversary year, making it fitting recognition that a third generation family business is continuing to expand and develop.” Will Chelsom, Managing Director, has been instrumental in driving the Export division and diversifying into the marine sector. He says, “We have achieved remarkable export growth

particularly in North America, the Middle East and Europe. Major investments in our international sales team, our branding and overseas exhibitions have raised our international profile and have

all been critical to our success. I am pleased to say, however, that we have maintained equal focus on the UK market which has also grown by almost 45% over the same period. Winning this export

award is a great honour, but it is also confirmation that our product design, overseas sales strategies and all the accompanying hard work are taking us to the forefront of our global industry.”

34TRANSPORT YOUR FREE Business Newspaper

December 2017

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CoolKit joins Ford QVM Program COOLKIT has been approved for Ford’s QVM scheme, which ensures the quality of converted vehicles meets high standards in manufacture and quality control. As a Qualified Vehicle Modifier Program (QVM) converter, CoolKit now provides a warranty for the conversion that matches Ford’s own in terms of mileage and duration. Steve Wilkinson, head of operations, worked with the auditors to achieve the accreditation. He said: “We have been evaluated by Ford Motor Company on criteria such as engineering capabilities, manufacturing process, quality control and adhering to Ford QVM guidelines. “Because the program assists approved manufacturers in developing a high-quality conversion process, customers can feel confident that the finished product will meet high expectations.” The QVM Program requires converters to have an annual facility inspection and review, conform with all Ford industry guidelines for vehicle conversions and comply with

all applicable Federal Motor Vehicle Safety Standards. The programme also requires CoolKit to follow the 7 quality management principles in ISO9001 – which the Burnley-based company recently achieved a 100% success rate in. The assessment covered a quality plan which involved proof of management commitment, employee involvement, engineering capabilities, manufacturing environment, process control, quality control and the sign-off of the completed vehicle prior to customer delivery, together with customer support provided. Nicola James, LCV Product Marketing Manager at Ford of Britain, said: “Ford is delighted that CoolKit has joined the Qualified Vehicle Modifier Programme. Convertors who join the programme have to meet the highest standards in manufacture and quality control, assessed by Ford. “We are looking forward to working with CoolKit to offer an even wider choice of vehicles to meet customers individual business needs.”

CoolKit box body milestone A FORWARD-thinking manufacturing business has seen a rise in enquires after bringing a new product to market. Award-winning CoolKit is busy converting vehicles for new and existing customers after adding the 3.5t box van to its inventory. The demo of the refrigerated box van was displayed as part of the CV show earlier in the year, and shortly after the Lancashire-based company celebrated being selected as manufacturer of choice for Renault Trucks, as part of their ‘Ready for Business’ range. The Renault Master refrigerated box van has been manufactured utilizing a high-impact ultra-light GRP interior with aluminum kick strip fitted to the wall and floor joints, together with a high-density RTM Styrofoam insulation under vacuum pressure to create the vehicle body panels. An under-body refrigeration unit was specified, suitable for a temperature range of 0°C to + 3°C. The rear of the vehicle features double rear doors, complete with retainers and lockable handles as well as internal release. A grab handle was

also included within the design of the box body, to allow easier entry and exiting of the vehicle, finished with a lightweight rear safety step and parking distance sensors. The finished product boosts internal dimensions of 3.1m length, 1.9m wide and 1.8m height, with a payload of 1,156Kg inclusive of 90% fuel and a driver at 75Kg. Cameron Javed, Sales Director of CoolKit, said: “The lightweight refrigerated box van was designed and manufactured with our customers in mind. We knew there was a need for a quality box body vehicle and we invested heavily in research and development to create a new and advanced design solution for this type of refrigerated vehicle. “We are delighted to see a spike in the number of enquiries and orders we are receiving.” Grahame Neagus, Head of LCV for UK & Eire for Renault Trucks, explained why he selected CoolKit as a partner. He said: “We at Renault Trucks have three main values in everything we do in robustness, customer intimacy and commitment and CoolKit is able to support us in the

delivery of such values. “With partners like CoolKit we are confident that our new Ready for Business packages in the chilled and frozen sector will set us apart and allow our customers to be even more effective, efficient and profitable.”

The new Ready for Business range allows Renault Trucks customers to have quick delivery of a premium refrigerated vehicle. As one van is sold, another is provided by CoolKit. Detailed specifications can also be catered for depending on the

company’s needs. CoolKit is also the official provider for Renault Trucks panel van conversions, with a fridge van, and a freezer van option based on the latest Euro 6 powered Renault Master.

YOUR FREE Business Newspaper

December 2017

YOUR NEXT PARTNER IN BUSINESS. LLOYD MOTOR GROUP. If you are self-employed or manage a fleet fewer than 50 company cars, the award winning BMW Business Partnership has been designed specifically for you. The full range of BMW models are available to order, along with compelling contract hire rates and comprehensive service and maintenance packages. This month, we would like to bring your attention to the stunning BMW 1 Series M Sport Shadow Edition.

WHAT IS A SHADOW EDITION? Pure motorsport flair is embodied in the M Sport Shadow Edition model. From suspension, via the wheels through to the design, numerous components have been given an even sportier look, in keeping with the philosophy of BMW M including the M Aerodynamics package with accentuated front apron and side skirts, as well as rear apron with diffuser insert in Dark Shadow metallic and M designation on the side walls.

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Contact editor@businesslancashire.com

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Fuel economy figures for the BMW 1 Series 5-door Sports Hatch: Extra Urban 44.1 - 91.1 mpg Urban 25.9 - 72.4 mpg Combined 35.3 - 83.1 mpg. CO2 emissions 188 - 89 g/km. Figures may vary depending on driving style and conditions. The figures provided are as a result of official manufacturer’s tests in accordance with EU legislation. A vehicle’s actual fuel consumption may differ from that achieved in such tests and these figures are for comparative purposes only. Lloyd Motor Group is a credit broker. Business users only. Prices exclude VAT at 20%. Prices shown are for a 36 month Contract Hire agreement, with a contract mileage of 24,000 miles. Applies to new vehicles ordered between 1 October & 31 December 2017 & registered by 31 March 2018 (subject to availability). At the end of your agreement you must return the vehicle & vehicle condition, excess mileage & other charges may be payable. Available subject to status to UK residents aged 18 or over. Guarantees and indemnities may be required. The amount of VAT you can reclaim depends on your business VAT status. T & C’s apply. Offer may be varied, withdrawn or extended at any time. Hire provided by BMW Group Corporate Finance. BMW Group Corporate Finance is a trading style of Alphabet (GB) Limited, Alphabet House, Summit Avenue, Farnborough, Hampshire GU14 0FB. We commonly introduce customers to BMW Group Corporate Finance. This introduction does not amount to independent financial advice. BMW (UK) Ltd, Summit ONE, Summit Avenue, Farnborough, Hampshire GU14 0FB. Registered in England and Wales 1378137. Authorised & regulated by the Financial Conduct Authority for credit broking activities. † Test drives subject to applicant status & availability.

38CORPORATE YOUR SOCIAL FREE Business Newspaper RESPONSIBILITY

December 2017

Sika cyclists give air ambulance equipment lift MORE than 160 cyclists took part in an endurance bike ride through the Trough of Bowland to raise vital funds for the North West Air Ambulance (NWAA.) The sponsored Sika cycle event saw pedal-powered participants take on one of the three challenging routes – lasting 50, 80 and 100 miles – with each course weaving through the picturesque Forest of Bowland. The routes had been set to give the riders - made up of Sika employees, suppliers and customers – a glorious view of the area in which the NWAA operates. The charity plays an essential role in the Trough of Bowland by rapidly taking advanced healthcare to remote or hard to reach parts of the region. Flying more than 2,000 missions a year, the NWAA dramatically improves the chances of survival, and reduces the risk of long term injury for many of the critically injured patients they attend.

The cycling was followed by a charity auction in which Joanna Rowsell Shand, part of goldmedal winning Team GB at both the London 2012 and Rio 2016 Olympic Games was guest of honour. In total, this year’s Sika Cycle event raised £9,962 for the NWAA, enabling the charity to purchase an OXYLog 3000 Ventilator, a specialist piece of equipment that will help them provide life-saving treatment. Dragan Maksimović, General Manager at Sika, presented Lynne Whittaker, Regional Fundraiser at NWAA, with a cheque at Sika’s Preston site. Mark Gatrell, Head of Research and Development for Sika in the UK, said: “I’d like to congratulate the 160 cyclists from across the UK, Ireland and mainland Europe who took part in our fifth Sika cycle event, helping to make it such a huge

success and raise vital funds for the NWAA. We were delighted that so many Sika employees, suppliers and customers gave up their free time to take part in the event. “We have been overwhelmed by the great feedback and the number of people who have expressed an interest to take part in next year’s event.” Lynne Whittaker added: “North West Air Ambulance feels extremely privileged to have been Sika’s chosen charity for this event and are very grateful for their support. We would like to thank Sika for inviting us to attend the weekend and have the opportunity to meet so many employees, suppliers and customers who have given so generously.” Sika is a specialty chemicals company with a leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing and protecting in the build

Ladies Lunch raises over Clay pigeon shoot £2,500 for Breast Cancer Now raises funds for Blackburn good cause AN ANNUAL event hosted by regional law firm Napthens has raised almost £7,000 for a local charity. The clay pigeon shoot, held recently at the Coniston Hotel and shooting ground at Skipton, North Yorkshire, featured nine Blackburn with Darwen businesses taking part to raise funds for Blackburn Youth Zone. Sponsored by Napthens solicitors, with

specialist lender Together, accountants RSM and Westholme School, the day featured shooting in the countryside followed by a lunch, prizes and a raffle. In total, more than £6,800 was raised for the Youth Zone, a charity which works to provide opportunities for young people, helping them develop a passion for something which positively changes their outlook and attitude. The good cause offers activities from sports to arts enabling young people to channel their energy positively. Napthens has organised the charity clay pigeon shoot for a number of years, and the event is now a significant one on the charity’s calendar. Oliver McCann, partner and head of the law firm’s East Lancashire office, said: “Blackburn Youth Zone is a cause close to many of us in Napthens’ East Lancashire office and we were delighted to once again support the clay pigeon shoot. “It’s always a popular and entertaining day and this year was no different. It wouldn’t have been possible, though, without those businesses which took part and we’d like to thank everyone for their support which helped to raise this fantastic sum.” In addition to the annual clay pigeon shoot, the Napthens team in Blackburn also supports the East Lancashire Hospice as its chosen charity for 2017/18.

NOW in its third year, the Lancashire Ladies Charity Lunch, raising vital funds for Breast Cancer Now (BCN), saw 70 of Lancashire’s business and professional ladies come together for a very special bring & buy lunch. In recognition of National Breast Cancer Awareness Month, the event supported the UK’s largest Breast Cancer Charity. Right now, breast cancer is at a tipping point. More women are surviving, but more are being diagnosed than ever before. One in eight women in the UK will face breast cancer in their lifetime. Breast Cancer Now is dedicated to funding research into this devastating disease with the aim that no-one dies from Breast Cancer after 2050. The event was organised by Ann Jordan from the TiE Network, Gillian Seville from KPMG and Gillian Bardin of Taylor Patterson, part of Mattioli Woods plc, and was hosted by The Villa Italian in Preston. This year the event was excited to welcome Lydia Amartey (pictured), Corporate Account Officer at Breast Cancer Now. Lydia gave an informative and emotive talk which emphasised the importance of BCN’s work. The lunch, charity raffle and bring & buy raised an impressive £1,254 for BCN. Mattioli Woods plc is continuing their sponsorship of the charity this year and once again agreed to match the funds raised at the lunch, resulting in a fantastic £2,500 . Commenting on the event, Ann Jordan said “It has been a great honor to bring together such a fabulous group of Lancashire Businesswomen to support such a worthy cause. The bring and buy event was such an easy way to raise funds

and once again our ladies donated some fabulous gifts. Thank you to everyone who made this such a fun and worthwhile event.”

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How to set firm foundations with Thorough Inductions Cummins Mellor is a people centric enterprise, passionate about great customer care and transforming the futures of homegrown talent and top Lancashire businesses since 1990. Based in Blackburn, Lancashire, the award winning employment consultancy specialises in talent placement of office, finance and management candidates and pride themselves on delivering a first-class recruitment experience to their customers IF someone has made the decision to join your business, they’ve obviously been impressed thus far by who they’ve met and the reception they’ve been given. Commented Helen Jackson, Director of Commercial Development, Cummins Mellor: "Hiring managers are always keen to go the extra mile to ‘woo’ top talent and bring the best people into their business. But why is it that once a candidate has signed on the dotted line and agreed a start date that the ‘candidate courting’ often ends? "Without a solid and thorough induction to your business, new employees can be left feeling overwhelmed by information or potentially confused by a lack of it." TOP TIPS INCLUDE: Poor on-boarding can affect your work-force Many new starters report feeling neglected in the early days. A poor onboarding process means employees may not be properly integrated into your organisation, nor embedded into their role,

creating a sense of disengagement that could potentially lead to early resignation. • Studies show that 56% of disengaged employees say that when it came to their induction process, they received either ineffective or no training at all. As a result, 31% of people quit their job within six months or less • 69% of employees are more likely to stay with a company for three years if they experienced great onboarding Set firm foundations with Thorough Inductions Before they start: • Coach them through their notice period • Send out helpful information to them, including company updates and successes • Invite them in to spend time with you and their new team. Why not consider inviting them to a team celebration or company meeting? The period between accepting a job

and leaving their old business is a crucial time to win an individual’s trust and support their move to your business. Making them feel involved in your business before they arrive can play a key role in their integration with your team. Prepare for their arrival: • Create an agenda for their first week • Create a comfortable work station for your new staff member • Provide new employees with a small welcome gift • Prepare the right resources • Assign them a colleague who will support and act as a mentor in their early days

vision for the business and what part they play in achieving it • Set out your expectations • Explain their responsibilities • Give them your time • Give them the grand tour and introduce them to the management team • Show them the basic processes to get them started It’s natural for anyone to feel unsettled in their first week so you MUST take the time to thoroughly introduce them to the business. Laying foundations about the company’s direction, vision and purpose in these early stages sets the scene for their employment.

It’s important that you take the time to set up the right environment for new people. They need to be made to feel that their appointment is special for the business and you’ve gone to great lengths to prepare for their arrival.

The first few months: • Invest in training • Allow for job shadowing • Create an open feedback culture • Review progress • Set clear objectives for the year ahead

During their first week: • Paint the big picture, share the

This is your time to make them stick! Training and investing time

in your people in these early stages sets the scene for the rest of their employment. Individuals get to see that you’re investing in them, giving them time to learn your processes and taking the time to constantly review how they’re feeling and progressing. Helen added: "See this as an initial checklist to help your new recruits get off to the best start in your business. Simply put, staying close to new employees and making sure they are comfortable is a huge factor in retaining the top talent you work so hard to attract!"

They’re hired! New faces join Cassons team LANCASHIRE chartered accountants and business advisers Cassons has added nine new staff to its team as the firm continues to expand. The new recruits have joined various departments right across the Rossendale-based firm, adding extra support to their respective teams. Les Nutter, Managing Partner of Cassons said: “We are delighted to welcome so many new faces to the Cassons family. We are delighted to welcome five trainees at A level and graduate level plus four more experienced people. All of our new starters have shown great promise within their respective teams and we look forward to seeing their careers grow and develop as part of the firm. “These appointments underscore our commitment to developing and nurturing talent. “Our recruitment drive is continuing. We currently have a number of vacancies in our audit

and accounts, tax and business support teams that we are keen to fill and we’d welcome applications.” Lancaster University graduates Tom Walker from Oswaldtwistle and Scott Booth from Blackburn have both joined the firm’s Accounts and Audit Department as Trainee Chartered Accountants. Jane Hivey from Oswaldtwistle and Ryan Donnelly from St Helens have joined Cassons Tax team. Jane, who previously worked at RSM joins as a Tax Consultant and Ryan, a graduate of the University of Manchester, joins as a Trainee Chartered Accountant. Melanie Donegan from Failsworth, and Rebecca Preston from Manchester join the firm’s specialist Bar Department, based at Cassons Manchester offices. The Bar Department specifically deals with barristers’ accounting, taxation and financial needs. Melanie joins as a Personal Tax Assistant and previously worked at KPMG, and

Rebecca is an Administrator having previously worked at Bannister Preston Solicitors. James Brown from Bamber Bridge, joined Cassons straight after his A-Levels at Runshaw College.

James takes up the role of Payroll Trainee. Niamh Scurr from Chorley has joined the Business Support Unit, also following her A Levels, as an Accounts Trainee.

Maria Wren has joined Cassons admin support team. Maria, who lives in Norden, has worked in numerous receptionist roles, including Coates Engineering, Care UK and Cobbetts Solicitors.

YOUR FREE Business Newspaper

December 2017

MHA Moore and Smalley hires 20 new trainees NORTH WEST accountancy firm MHA Moore and Smalley has recruited 20 new trainees across its regional offices. The firm, which recently announced a record turnover of £15.5m, has seen strong growth in domestic and international markets, which is driving a significant increase in staffing levels across the business. Graham Gordon, managing partner of MHA Moore and Smalley, said: “This is one of our biggest ever intakes of new trainees. Staying at the forefront of our sector means continually bringing fresh approaches and talent into our firm. “It’s how we’ll ensure clients continue placing their trust in us. We wish the trainees all the best as they embark on their careers with us.” The 20 trainees will be based in different departments across MHA Moore and Smalley’s various offices. The firm’s AAT (Association of

Accounting Technicians) trainees are Hannah Demain, Danielle Harrison, Oliver Pitt, Josh Mckay, Oliver Blaydes, Aaron Lonsdale, Katherine Hughes, Oliver Taylor and Catherine Steur. Meanwhile, it’s new ATT (Association of Taxation Technicians) trainees are Jack Wren, Evie Proctor and Muhammed Desai. Michael Beardsmore also joins the firm as an ACA trainee. Additionally, Jacob Broadbent, Frank Chatfield and Hannah Kay will join MHA Moore and Smalley as financial planning trainees, alongside Matthew Woods and Nazeem Patel as corporate assistants, Azhar Jabir as an audit senior and Matthew Wharfe on an internship. MHA Moore and Smalley has offices in Preston, Blackpool, Lancaster, Kendal, Southport, Kirkby Lonsdale, Manchester, Liverpool and East Midlands.

Patrons Eric Wright Group pledge support to Turf Works AN award-winning leader in the UK property and construction industry has pledged to get more people into work, by supporting Burnley FC in the Community’s Turf Works programme. The Eric Wright Group, responsible for the development of St Peter’s Leisure Centre, demonstrate a culture of excellence in civil engineering, construction, facilities management and property development that ensures long-term relationships with partners and clients. It is this commitment to the communities in which they work that has seen the company sign up as Patrons of Burnley FC in the Community’s Turf Works programme.

Andrew Dewhurst of Maple Grove Developments, part of the Eric Wright Group, said: “As part of our ongoing commitment to improving the communities that we operate in, we’re always on the lookout for like-minded organisations that mirror the core values and ethos of our business. The Turf Works programme ticked all the boxes and we’re looking forward to establishing a great partnership with Burnley FC in the Community and helping to expand and improve the already, great work that the team does.” The Premier League Works programme uses the power of football to engage young people who are not currently involved in education, training or employment. Taking place every Tuesday,

Wednesday and Thursday, between 10am-3pm, at UCFB Burnley, the programme aims to help participants progress closer to volunteering or employment. Facilitated through group sessions, activities include CV workshops, budgeting and money management, interview techniques and a daily job search. The skills gained are enhanced through a work experience placement and one-to-one sessions with trained staff members. There is also the opportunity to access a BTEC Level 1 Employability/Work Skills qualification with Nelson and Colne College. Burnley FC in the Community Director of Education and Inclusion, Matt Parish said: “Through the Turf

Works programme, we aim to give participants the skills and experiences they need to improve their chances of gaining volunteering opportunities and paid employment.” “The programme focuses on personal and social development and in turn builds the participants confidence and self-esteem. The Eric Wright Group is a great fit because of their commitment to community regeneration and we hope that our participants will be able to see the positive impact that businesses can have in their community, and potentially gain meaningful volunteering and work experience opportunities at the same time.” The Eric Wright Group is perfect for the Turf Works programme as stability and relationship longevity

are at the core of the company’s philosophy, which it aims to achieve for the benefit of staff, the local community and returning clients. 100% of the shareholding in The Eric Wright Group is owned by The Eric Wright Trust, a charitable body that was established on principles of sustained employment and community regeneration. The organisation aims to achieve this through the reinvestment of time, money and resources, with the arrangement providing a high level of stability for the companies in the Group and supporting longer term commercial and charitable strategies. A proportion of all profits are returned to the community by way of support for local charities and deserving causes.

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Freshfield makes two promotions and creates four new roles PRESTON-based marketing communications agency Freshfield has revealed a double promotion and the creation of four new roles, including a new appointment. The agency has promoted Samantha Booth to PR & communications manager and Alice Davies to digital marketing manager. It has also created several new roles for members of its existing team. Ben Hewes takes on the title of head of video – combing it with his PR manager role. Samit Nayi has been named head of design and Mark Brennan becomes head of digital and senior marketing manager. In addition, Freshfield has appointed Clare Horton as business operations manager. Clare will work alongside the management team to oversee people development, finance, facilities management and compliance. Simon Turner, managing director of Freshfield, said: “These

promotions are all about allowing our people to flourish as marketing professionals and giving us a stronger infrastructure to support our clients. “The marketing world has changed beyond recognition but we believe we are perfectly placed to give clients access to the full marketing tool-kit from advisory and PR to design, digital and video. “Our recruitment of an experienced business operations manager in Clare will only strengthen us, particularly when it comes to developing our team. We take our role as an employer very seriously and it’s great to see our people delighting clients and growing professionally and personally.” Based in Preston’s Winckley Square, Freshfield has a 20-strong team offering public relations, marketing advisory, design, digital and video services. It has a turnover of £1.2million.

Senior hire for Harrison Drury’s private client team NORTH West law firm Harrison Drury has recruited a new director to head up its private client team. Eve Carter – a specialist in Court of Protection and mental capacity issues – will be based at the firm’s Preston office and will advise clients and their families across the region. Eve’s wider private client experience includes wills, probate, trusts, tax and later life issues. She joins Harrison Drury from Linder Myers solicitors and previously worked for London and South West firm, Foot Antsey. John Chesworth, executive chairman of Harrison Drury, said: “Court of Protection is a sensitive area of law and it takes people with specific skills and personal qualities to advise clients and their families. Eve’s reputation in this field is outstanding and it’s a privilege to have her at Harrison Drury. “Eve takes our staff numbers to 110, up from around 85 this time last year, which is an indication of the significant growth we’re seeing across all areas of the firm.” Eve added: “It’s feels great to be able to join such a well-regarded firm where you can also bring something new to the table. I’m looking forward to helping Harrison Drury further develop its private client offering, particularly in relation to complex

mental capacity cases, but also in later life and elderly client matters.” As a Court of Protection lawyer, Eve’s role is managing the financial affairs of those who do not have the capacity to do so. She is a member of Solicitors for the Elderly and the Court of Protection Practitioners Association. She has particular experience of managing the affairs of children and adults that have lost capacity through acquired brain injury (ABI) and brain injury at birth. She also deals with capacity loss through agerelated brain conditions and learning disabilities. Working closely with case managers, occupational therapists, support workers and financial advisers she has experience of managing large clinical negligence awards. In addition, she provides advice and support for clinical negligence lawyers during litigation of brain injury cases. She also has significant experience of dealing with complex financial abuse cases referred through the Office of the Public Guardian, as well as dealing with complex applications to the Court of Protection for gifting, inheritance tax planning and statutory wills. Pictured with Eve Carter is the head of the home and family division at Harrison Drury, Duncan Rawlinson.

YOUR FREE Business Newspaper

December 2017

Blackburn firm reacts to rapid growth opportunities with a search for an additional Agricultural Machinery Specialist BLACKBURN agricultural machinery experts, Pronar-UK Ltd, is looking to expand their team as a result of rapid demand for its products and the resultant growth in its activities. Pronar-UK is the UK distributor for the Poland based, leading European agricultural machinery producer, Pronar, who offer a variety of cost-effective and high quality agricultural and municipal machinery, including trailers, gritters, and spreaders. David Orrell, Founder and CEO, PronarUK said: “We’re excited to be in a position where we’re are looking for new members to join the team in Lancashire and expand the business. The ideal candidate will be a great communicator, enthusiastic and have a strong background and track record in agricultural machinery sales. “Our new sales representative will play a key role in helping Pronar-UK with its rapid expansion, liaising with both new and current clients, ensuring they get a fantastic service. “At Pronar-UK, we offer high quality machinery at competitive prices and our wide product range and excellent customer service, positions us as a potential leader in the market. “Anyone who is interested, should forward an application and CV to sales@pronaruk. co.uk”

Mark Marriner is the new head of a leading innovative engineering company in Chorley

Hospitality recruiter extends portfolio of major clients

FOUNDED in 1987, Chorley based Lyndhurst Precision Engineering has a new boss, following the retirement of founder and managing director, Philip Sweeney. Taking over the helm is Chorley born Mark Marriner, who now lives in Tockholes, Darwen. Mr Marriner joined the firm in 1988, having come through the British Leyland apprenticeship system and was then part of the design team at Leyland Trucks. Lyndhurst Precision Engineering specialises in customised engineering solutions, based on thorough research and development, including reverse engineering where necessary. The company has major blue-chip clients in numerous key sectors, such as nuclear, aerospace and defence, automotive, renewable energy, food and medical. Commented Mark: “I am so proud to be appointed the managing director of a company where I have spent a significant part of my working career and where the manufacturing process is at the centre of our design philosophy. Phil and I have seen the company grow from strength to strength, with over 40 employees and customers as far afield as Japan and the USA.

PRESTON based GetStaffed Ltd. has expanded its recruitment staffing service to the hospitality industry, with a partnership with Victoria Warehouse, Manchester. The agreement has already seen GetStaffed’s contractors cover over 100 shifts across three events for Victoria Warehouse, including ‘Base Jam’ and ‘Don’t let Daddy know’. Providing staffing solutions for the events and promotions industry across the UK, GetStaffed employs over 700 contractors across Lancashire and is dedicated to providing highly trained staff for a variety of venues and events. Tom Halvin, Founder and CEO, GetStaffed said: “Victoria Warehouse extends our already exceptional portfolio of clients, which includes Lytham Festival, The BIBAs and Creamfields. Working with these clients offers us a fantastic opportunity to showcase our ability to provide the highest quality staff and service to guests at venues across the North West. “The business only began seven months ago, yet we’ve already had a great response and acquired some major clients. This is because our initiative to train staff to the highest level of service standards, before introducing them to the industry, is clearly the differentiator which is keeping us in high demand.”

“Lyndhurst Precision Engineering’s manufacturing expertise is recognised as world class, reflected in our recent BS EN ISO9001/2015 industry award, the international quality standard. We specialise in manufacturing to clients’ specifications, working with our customers to utilise our extensive research and development experience, combined with our forwardthinking approach, to deliver flexible and innovative solutions, for both simple and full-scale projects. In other words, we aspire to be the complete design and manufacturing company. “Our employees are highly qualified and fully trained in the use of conventional and CNC machining, fabrication and water jet cutting, CAD modelling and reverse engineering. The manufacturing team is supported by experienced designers, with expertise across a multitude of industries, as well as our apprentices and interns. “Finally, I would like to wish our founder, Phil Sweeney, a well-earned retirement. I am certain he will continue to offer us advise, as the company grows by expanding into other areas of precision manufacturing and new sectors, both in the UK and abroad.”

EVENTS LISTINGS43

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44RESTAURANT YOUR FREE Business Newspaper REVIEW

December 2017

Olive Tree Brasserie gets top marks THE Olive Tree Brasserie, a chain of Lancashire-based Greek/ Mediterranean style restaurants, has recently beaten national restaurant chains to win a coveted industry award - ‘Best Menu Development’ at the Eat Out Magazine Awards in London. The Olive Tree Brasserie was founded by owner, Dean Wilson, in Lytham St Anne’s in 2007 and he has since opened others in Preston (2012) and Chester (2016). A fourth site has also been acquired to grow the chain throughout the North West and eventually nationwide. Business Lancashire’s editor, Andy Mann and his wife decided to visit their Preston restaurant, on a wet Thursday night, to understand how the business operates, why it is so successful and how they manage to create some of the best Greek food around. THE INTERVIEW Q1: Why a Greek/Mediterranean restaurant? Greek food has always been my favourite cuisine, so even though my family aren’t Greek, I’ve very much immersed myself not only in the food but also the culture. I visit Greece at least twice a year and have done for almost a decade now, to really get under the skin of what true Greek cuisine is all about. I feel

there is so much potential to move it forward, which is what I love doing. Experimenting with the food and twisting traditional ways is really exciting. Q2: What is your background in the hospitality industry? I started out, as so many people do, from the very bottom. I’ve been a kitchen porter, worked at McDonald’s, hotels, bar work and I also worked at juice bars in Australia (Boost Juice). I’ve climbed the ladder and learnt lots of different techniques and gained experience from them all, which gives me a great holistic view of the business. Q3: Why Lytham St. Anne’s for the first restaurant? It’s my home town, so it was only right to open the first site here! Q4: What are the key elements of your business plan for the next five years? We have rapid expansion plans over the coming few years - we already have our fourth site confirmed and have plans to open a couple more sites in the near future. The plan for the overall business is to get more investment to open nationally, but for the time being, we are concentrating on continuing the excellent high standards in our existing three sites and working very hard on the future.

Q5 Is employee training and development important to you? Massively. Training is key. We invest a lot in training every year. We even have an overall company training role now, which I feel is absolutely essential to getting and maintaining the right workforce. The staff must all pass tests before they are fully trained. Q6 How do you recruit and train staff ? Indeed and The Caterer are our main sources for recruitment. Especially with The Caterer, you get people specifically looking to be in hospitality, which is really key. They also have a strict training plan, where they are trained and then follow tests, so it falls into line with where we are. Q7 Why should our readers visit your restaurants? Apart from all our food being made fresh on site and having a wide range of unique products, our ethos is to give customers an overall great experience, not just a meal. I feel our high standards for customer service and how our staff are trained reflects this. I am very strict on management, lighting, temperature, music level and personality of the staff; all these aspects put together, make such a huge difference to a customer’s

experience. THE EXPERIENCE Which authentic Greek cuisine did we try? For starters, my wife and I shared a very tasty mixed dip plater, followed by main courses of Vodino Stifado (a tender beef stew dish) and Metaxa Kota (pan fried chicken). Both were excellent. To accompany the meal, we chose a couple of Greek Septem beers, a Greek Papargyriou Blanc wine and a Mastiha Mojito cocktail Why is it so tasty? Dean creates all the dishes from scratch. He travels to mainland Greece and the Greek islands biannually, to further his knowledge about new produce and current trends in the Mediterranean. The trips also give him inspiration and the opportunity to meet existing and new suppliers as well as to find different and exciting products to bring back. This is reflected in the menu where 40% of the dishes are made with produce directly from Greece, while the other 60% is sourced as locally as possible, from the very best butchers and farmers in the North West. What about drinks? At the Preston restaurant, Dean

has refurbished and invested in the restaurant’s cellar to create a stunning cocktail bar area. As well as delighting guests with authentic Greek/Cypriot beers, the Olive Tree Brasserie is a proud supplier of the rare Greek spirit, Mastiha. This spirit, made from resin of a small evergreen tree that only grows in the southern part of the Greek Island of Chios, is an exclusive natural product that boasts a delicious irresistible taste. It is definitely worth trying! Was the atmosphere good? For a Thursday night, the atmosphere was very good and the service was excellent. Car parking? No dedicated car parking spaces but that was to be expected, since the restaurant is in the centre of Preston at Unit 5 & 6 Miller Arcade, Church Street, Preston PR1 2QY SUMMARY My wife and I had a great dining experience at the Olive Tree Brasserie in Preston. We will certainly be going to try out the other restaurants in the Group For more information on Olive Tree Brasserie, please visit www. olivetreebrasserie.co.uk

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46PROPERTY YOUR FREE Business Newspaper

December 2017

Iconic bus station revamp is heading in the right direction A PRESTON-based company is hard at work making and delivering 1,500 signs for the £23.3 million refurbishment and redevelopment of the city’s iconic bus station. Signs Express (Central Lancashire) has been appointed by main contractor Conlon Construction to deliver all the signage for the refurbished Grade II-listed building. And that includes going back to the future. The work includes re-creating the original sign designs, by the architects and engineers at Building Design Partnership and Ove Arup & Partners, which were installed when the bus station was first opened in the late 1960s. The first-stage of the contract to improve the bus station concourse has already been completed and handed over to Lancashire County Council by Preston-based Conlon as part of the wider development project. Delivering all 1,500 signs will

take the design and manufacturing teams at Signs Express, which operates from its Rough Hey headquarters on the outskirts of the city, 12 months to deliver. The bus station work is just one of a number of projects Signs Express is delivering for large-scale construction and regeneration projects across the North West, being carried out by big-name regional builders including Conlon, Warden Construction and Eric Wright. Signs Express’ clients also include hospital trusts, schools and colleges across Lancashire, local authorities, universities and manufacturers. Ben Hall, director at Signs Express, said: “As a Preston company, we are very proud to have been appointed to this important regeneration project for the city. “The work we have been carrying out has also been fascinating as the regeneration project includes restoring a lot of the bus station to its original 1960s look, including the

signs and the distinctive numbers on each original bus bay. “We’re spending a lot of time getting that look right. The bus station is a very special and distinctive building and requires this special approach. The result will be fantastic.” The bus station revamp is part of a wider regeneration of the area and includes the creation of a public square and a youth zone. The building is hailed as an iconic example of Brutalist architecture. Peter Carroll, project manager for Conlon, said: “The team at Signs Express has been proactive in finding solutions to match the existing signage as the building is listed and has English Heritage status. “They have worked well with ourselves and our client Lancashire County Council providing detailed signage information and samples when required.” Quirks of the job abound as the listed status of the bus station

means certain original signs must be restored or replaced. Ben Hall said: “On the eastern apron, where the new bus terminals are being located, the original signs number 1 to 40 inside the concourse and will be retained and restored. “But, there are going to be fewer bays for buses so externally every sixth or seventh number is missing. There will be no numbers 18, 26 or 33 for example. “This won’t affect passengers, as these numbers are only used by drivers arriving at the bus station.” Signs Express and its 15-strong workforce designs, produces and installs a full range of signage for its growing client base and is owned and run by father and son team, Stephen and Ben Hall. As well as external and internal signs, the company also creates vehicle and window graphics and has seen a growing demand for its bespoke digital wallpaper. All its work, from design to manufacture, is

carried out ‘in house’. Stephen, 62, is the former managing director of Coupe Foundry in Higher Walton. After a management buy-out in the 1990s he doubled its turnover to more than £7 million in his 10 years in charge, before selling the business to venture capital investors. Signs Express’ growing client list has seen annual turnover grow above £800,000. Ben said: “Our design department is using the latest software to create powerful messages. We pride ourselves that we are more than just a sign company. “We’ve got graphics and fabrication workshops that are also equipped with the latest technology. It means we can produce all aspects of sign work, including illuminated, tactile and braille signs. “It’s a very competitive market out there, but the advantage we have is being able to take on work of all sizes and to successfully project manage them.”

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